Reviews of Budget Car & Truck Rental (Rent Cars)

Paul Breslin

We got exactly the car we requested. It had all the bells and whistles including GPS and proximity detection. Gas mileage was not the best but was acceptable. Staff were friendly and helpful.

Linda Worden

I have been renting from Budget for a few years now,I have had the best service and friendly help and support from the staff.

Drones Toronto

They found a 4x4 truck when no one else could. Vehicle was new and drove great. Easy no hassle checkin, the checkin clerk even brought a trolley for my luggage. Open early close late and friendly staff. With my flight ticket, I was able to secure a really good price that the other counters could not match

Jean-christophe Brugevin

(Translated) Very good service at the counter, the price compared to the vehicle nikel and only flat the cleaning of the car neglected. If not, I'll come back (Original) Très bon service au comptoir, le prix par rapport au véhicule nikel et seul bémol le nettoyage de la voiture négligé. Si non je reviendrai

Dana Styk

It was very smooth

Jean Montminy

Very good representative at your desk

Rob Q

Easy to find, quick service. Vehicle was in great shape and clean. Friendly staff.

Josh Kane

Nice mini van. Headlights were a problem so driving at night was hard. Charged twice for rental (paid cash and charged credit card) Still no call from manager, it's been 4 days - I've called each day to request a refund, each day I'm told it's been refunded

Dee Davis

So so friendly. Made renting a real pleasure. I even forgot the key in the courtesy vehicle when I returned the Jeep and it was no trouble to them at all. The agent even found me in the airport to confirm everything was ok! Above and beyond. Had a Jeep Compass, lovely little suv. It managed the hills and windy roads like a pro! Also just a gas sipper, which is great for running the roads!

Steven Janes

perfect

Marion Cabanac-Gobillard

The young employee at Quebec's airport was really nice and efficient.

Yusuf Görgeç

I booked my rental car for $151.84 with confirmation number 15336024CA4. I was charged $291.14 when I was picking up the car. So i was charged $139.30 extra for no reason. This is totally unacceptable.

Ben Mills

Can't say enough of the service we received and what a great deal we had for this car. Would highly recommend anyone to rent from Budget in St John's Airport!

Eduardo Campos

I had an amazing experience with Budget in St. John's! Many thanks.

John Casciato

Picked up an amazing almost brand new white Chrysler 300 and it was in pristine condition with gps and satellite radio! Great gas mileage too. The lot is just a short stroll through the parking lot and is very well marked. The key return was quick and easy at the end. Great value as well!

teh Czmych

Was in overall satisfied with a car I got, it was new and clean, but the service at the desk was not at all satisfying, both at pick up and return.

Andrea Gruchy

Excellent service! Friendly staff and great choice of vehicles. I'll always use Budget!

Aria Danesh

Highly recommended

Sally LeDrew

This was the only company that had a rental available in the time period selected. I really needed a car so it was really great that Budget had one!!

blacktopgypsy

Excellent service and choice of vehicles. Budget is typically very competitive on price, and the staff are always knowledgeable and friendly.

Laura Dormuth

The staff were very friendly and helpful. The car was perfect for what we needed and requested.

Gilles Lepine

(Translated) Excellent service. Easy possession and delivery. Courteous staff. (Original) Excellent service. Prise de possession et remise facile. Personnel courtois.

Indranil Basu

Best customer service, upgraded to SUV was an added bonus. Location, car pick up and delivery - all are excellent! Above all, super economical - unbeatable price.

Lamont Leone

I am a fast track member. The service at the airport was fabulous. My vehicle was upgraded to a 2019 Ford Edge titanium version. The vehicle performed beautifully. Returning the vehicle was easy. I would recommend Budget car rentals to all of my travelling friends.

Ron Baldwin

Rented the car we had reserved with no problems. Friendly and helpful personnel at counter. Easy drop off for very early departure. Caution: There seems to be a very limited fleet of rental cars (from all companies) in St John's so reserve early and don't be late to pickup your car.

N S

I always use Budget. I like the service you get with fast break and I have never had problems with the car or pick up process. Just easy and efficient.

C

Didn't have any incidents.

Rick Shumko

On the money, good service and helpful staff, no issues whatsoever

Karen MacEwan

Picking up car was uneventful but upon returning, both clerks were gone on a break leaving the kiosk empty. Had to return later to find them both back. Vehicle was an excellent ride.

Nicola Farrell

Terrible! We phoned yesterday to book with Budget. We were put through to the call centre where we were told they had a vehicle- gave us the amount it would cost & took my husband's name & number. There was no confirmation text or email sent to us. I phoned this morning to confirm & a lady at the airport said, "No there is no reservation under that name & we have been sold out since June. We can rent a car August 8th." Thanks for the great help. What was the purpose in taking a customers information & quoting a rate & telling them there is a vehicle available?!? Awesome!

Pauly Schiavone

Best rental company in YYT; great rates & always seem to have vehicles when I need them.. A++!!

Lisa Noseworthy Manuel

Quick, easy & friendly service

Angela Granchelli

Waiting for a call from the manager that I was supposed to receive this morning. It is now 4pm and I have left a message about a half hour ago and still nothing. I was misquoted by approximately $100 so the rental I expected to total $200 ended up to be $300 when I dropped off the vehicle last night. The original employee I dealt with was not there. The employee who was working phoned the manager and he said he would phone me this morning. He has not. I need this resolved please and would like a refund for the overchange. On top of a flight that was delayed by almost 12 hours this is a real kick in the pants. i would never have agreed to the high amount I was charged.

nathan giasson

(Translated) Excellent service a lot of choice and very clean cars (Original) Excellent service beaucoup de choix et voitures très propre

Robert Warren

Excellent location, quick service, friendly

Alex E

Go somewhere else. I booked a full size sedan over 2 months prior to arriving and when I get there they give me a small SUV that can't fold down the rear seats. I asked for a larger vehicle or the actual one I booked and they said they don't have the vehicle I booked and a larger vehicle will cost me more. They don't honor what they book. Good thing I booked the insurance online because they charge double in person. Don't use this location. The staff are horrible and argumentative and don't offer solutions that help.

Ken DeWitt

All airport rental branches here do not allow debit. My trip was hindered because of this. Rental sites do not disclose this until after you prepay. This policy should probably change.

Josh Stryde

Very pleased with the customer service. Would book with Budget St. John's again.

Kyle Warkentin

Such excellent service! Was very impressed with the gentleman that helped us. Thanks for a wonderful experience and putting up with my sun roof incident. ;)

Ybis Perez

I did pick up 2 hrs earlier (returned 2 hrs earlier as well), really appreciate the flexibility of it / thank you!

Kristina Vonsel

Extremely friendly Got a brand new car TWICE! Rented a Chev Malibu (very nice car) and a Ford Escape (allso very nice) Returned them after adventures around Newfl, rather dirty and... well - it's what they are for. So highly recommendable.

Daniel Pablo

Great service

Hakkai Chou

Easy navigation of website, better pricing than multiple companies offering the same services. Employee who processed the paperwork when we arrived was friendly and knowledgeable.

Gord Condie

Check in was easy and quite timely although there was only one attendant at the desk and at least 10 people in line to get cars. Attendant was very pleasant and helpful. I was given a 2019 Equinox with GPS, back up camera and all the bells and whistles which was much more of a vehicle than I was expecting. The vehicle performed flawlessly for the 9 days and over 2500 kilometers that we drove it. Returning the vehicle was also quite easy and convenient as the drop off and counter are right at the airport. My only concern is during my use of the vehicle the windshield received a minor stone chip. Since I have never rented a vehicle before I assumed that this would be considered normal wear and tear and would not be a big issue. I mentioned it to the attendant when I returned the vehicle and she had to fill out another form and told me that they would either get the chip repaired or get the windshield replaced and then send the paperwork to head office in Halifax and then they would contact me as to how I wanted to pay for it. This took me completely by surprise that I would have to pay for it at all as the driver has no control over where a stone flies from someone else's vehicle. When I asked her how long this would take she said possible 6 weeks or more, so now I am sitting at home some 2000 miles away from where I rented the vehicle and have no choice but to wait and see how much of a bill I am going to get for this incident of which I had no control. Don't agree with this policy at all and if it is indeed the policy then when someone brings the vehicle back it should be inspected and reviewed on the spot and a decision made then, not 6 weeks or more after the fact. Overall I was very happy with the service and the vehicle but not impressed that I am being held responsible for the stone chip in the windshield.

Attila

Ticket Agent lied to me about the vehicles available no Impala just Ford escape. IMPALA SITTING IN THE FASTBREAK LANE READY TO RENT. FORD ESCAPE WAS JUNK. GPS TOLD US TO DRIVE OFF A CLIFF..... TWICE!!!!! BYE BYE BUDGET. HELLO ENTERPRISE

Scott Dexter

Called three weeks before coming to confirm car seats could be included at no cost or we would have checked ours and brought them. Staff were awful and simply did not care. Tried to charge me 15.00 per booster seat (needed two) so 30.00 per day. Didn't even walk around car with us just said if you see anything come back..... It is easily a 5 minute walk to the parking lot. Never again will I book with budget they just don't care.... I am now driving around with young kids and no car seats. If something happens Budget will pay dearly.

Terry Fenelon

Fasts and personal service. Absolutely no hassle in renting a vehicle. Upgrade was suggested and we are happy we did. Comfortable and plenty of room. Easy on gas too. That was surprising.

Sylvie Lien

Both my check-in and check-out went without a hitch and furthermore, one of the employees at check-in even helped put my scooter in the trunk of the car! It was greatly appreciated!

Steven Davis

Easy to book, and the car was very clean, filled, and fit our needs. Our Ford Flex was well equipped with all the latest features and handled our excursion quite well. The return process was a but of a let down with the sign for key drop hidden behind the counter and only one person on staff. I'd rent from them again.

Martin Karlsen

I was very pleased with the service, the people.

Joy R

Used Budget Car Rental with Airport Pickup. It was flawless. Type of car I booked was ready when I arrived. Loved the car we were given. It was a hybrid and over 3 days we spent $2 on gas!! Easy pickup and drop off, friendly staff. Highly recommended!!

Jamie Roberts

The customer service is great. My flight was delayed and didn't get in until 3am and she was still there waiting for us that needed to rent a truck. Now the bad side. The truck I got was 6 years old, drove like a tank and smelled like someone been smoking in it for the last 6 years. Had to have the windows down whenever I was driving because the smell was so strong.

Ashley Frye

We rent a car every year from this Budget location and we always have the same experience. The staff are lovely, picking up and dropping off the vehicle is easy enough. The cars are usually top notch but they are always unclean - this year it honestly looked like the car had been driven off the sales lot, stickers ripped off the windows (all of the sticker residue outline on most of the windows) and placed in the Budget lot. Outside dirty vehicles can't go wrong with Budget.

Chinelo Onah

I recommend budget firstly because their rates are okay and secondly when you want to extend your lease it's done quickly and hassle free.

Corina Frank

Great service and price. SUV was new; I was the first person to rent it.

French Machine

Poor service, overpriced, complicated invoice details. Take the bus!

Lin Qu

I told the guy I already bought the insurance so I didn't need their insurance but he put this optional service in the contract and didn't tell me. Before I signed the contract, I asked him if I needed to pay anything(because I rent the car on other platform and already paid everything there), he said no. But After I returned the car, I found they charged me. Then I contacted the platform where I rent the car. They sent me the contract and told me I chose their optional service: insurance????. I am sure the guy didn't tell me and explain to me about this before I signed the contract.

jatinder singh

Not recommended

Alexandre Grandi

I was just returning the car but I had to take the same queue line which is used to rent. Not practical.

reg mccarthy

Start to finish was awesome.

Isidore Qirngnuq

I love to drive

Romain G.

(Translated) Scammers simply. We should implement the 0 star especially for them (Original) Des escrocs tout simplement. Il faudrait implémenter les 0 étoile spécialement pour eux

Vincent Binovec

I reserved a full size car and was given a Minivan originally. I was told that I was 'upgraded'... in what world is a minivan an upgrade??? I requested a different car and was given an Nissan Versa, far from a full size car!. When I got to the car I noticed a couple of Mazda MX5s and even a Dodge Charger. As a fastrack customer that only rents from Budget, I am very disappointed

Rebecca Keats

The experience with budget and their vehicles is good, but their carseats are BS. You pay $13 a day for cheap, uncomfortable, uncushioned, dirty carseats. I dont know about anyone else. But when I travel with my world, I like a rear facing, 5 point harness car seat that is cushioned, not cheap, compatible with the vehicle on driving and safe.

w parkinson

Courteous and prompt service

Tamara Taylor

Rented from St. John's airport location during Christmas. The lady at the counter was amazing. (Darcy?) My flight was delayed until 130am and she waited for me. Then when I said the parking lot location was making me nervous because I would have to walk so far, alone, in the middle of the night, she walked there herself and brought my car down to the airport. I will definetly rent again from this location.

Dufour Jean

(Translated) very good staff and direction, it's perfect (Original) tres bien personnel et direction ,c est parfait

Sheryl Lamkin

The service was great as always, but the rental had zero traction on the tires and was dangerous to drive in winter conditions. I spent most my trip inside because just the slightest snowfall made it very dangerous to drive. The car swerved and slid and scared me to drive it.

Edwin chumo

It's a reliable place to rent a car and trucks

shannon doyle

The customer service reps at the desk were wonderful. Our original flight was cancelled and we were going to be a day late for pick-up. Instead of cancelling our car they held it for us, no questions asked. Check in was a breeze. As was return of the rental car. The car we were given was brand new and we were very happy with it. Overall, this was the best rental car experience I have ever had. Thank you Colleen!

Katie “Layla” Langille

Haven't had an "experience" because everytime I try calling to book nobody answers the phone or returns my voice mail...are you closed ???

Manuel Sanchez

We received outstanding service. The vehicle was clean, new and provided no problems at all. Access to the facility was painless -- a short walk from the terminal.

Nora Morrissey

I recently rented a vehicle from this location for a trip. The rental broke down on the Trans-Canada highway and I phoned the emergency number that was provided. Several calls to road side assistance and no return call. A passing driver stopped to assist me after being on the highway for 4 hours. The car was taken to a service shop and repaired. Additional calls in desperation were made to the two numbers provided by the counter agent the time of the rental agreement. Still no return call. When the car was turned back to the terminal, I received the owners, Mark Powell's contact information and followed up with him through email and numerous calls to discuss the faulty car and to be reimbursed for my repair costs. Zero communication from him or his road side assistance. My next phone call will be with Budget Canada Corporate for an official complaint.

Paul Normore

Pleasant and polite agent, very easy and quick pick up and drop off

David

Car pick up was fine. But they overcharged me and when issue was brought up the staff just shrugged it off and told me to call a toll free number. These issues should be able to be resolved on site. I would not rent again from them.

Kimberly Coffiner

Very very slow. One person for check in and check out. Waited on 30 minute line just to drop off car. Like other reviewers many hidden fees.

Bernie Kehoe

Excellent very quick check out and shuttle service.

Mike Anderson

Helpful, friendly staff. Open late. Good price through AC. New, clean vehicle performed perfectly. Return a bit slow because there is one counter for both pickup and return, but staff were efficient when I got to the head of the line. Very pleased with the service. I haven't used Budget for awhile, but will certainly consider them again.

Pierre Marchand

first of all: I paid in advance for a full size vehicule; you had none avaliable . I accept a suv Huinday Santafee instead (with no price reducion) most important deception: you had no vehicules with winter tires. I was going to Lac St-jean across (park des laurentides) This is already winter there. Totally not acceptable at this time of the year.

Natalie R

DO NOT USE BUDGET. If I could give them zero stars I would. So misleading. Extra charges. Purchased a rental through Expedia. Total was $280 for 5 days and included insurance. We ended up getting charged an extra $408.77 for insurance charges!!!! Charges that were not displayed accurately on our receipt. Good luck getting anyone from Budget to explain the charges. Contacted Expedia and they were able to give us a detailed breakdown from Budget. Extra charges were as follows. "loss damage waiver--150.00 personal coverage--39.95 roadside service--49.95 loss damage waiver zero deductible in CA--54.95 taxes by the states--26.15 concession fee--65.39 taxes and fees--22.38 total of 408.77" Budget is a total scam.

Paul O'Toole

Staff were very polite; professional and friendly. Process to pickup car was easy and very well explained. Returning the car was easy using Fast Break, which was great as the long up at time of return was busy. Customer van drove me back to the airport from where I parked the car which was very helpful.

Keith Hutton

I sure hope I can get a car a year from now on my trip...........

Yvon Nadeau

The agent at the airport could not complete a modification that would have saved me money. Instead she told me I had to call and argue my case.

Nilofer Mehta

I am writing this review a little bit late but I have to say I still remember how well we were treated by the owner at this company. We had heard bad reviews of Budget in other locations and were hesitant but the owner is an extremely nice man. He gave us lots of tips on how to find the northern lights. He told us not to worry about minor dents on the car because it is pretty common in yellow knife from the stones on the gravel road hitting the car. He also gave us unlimited mileage for free (not common in Yellow Knife). Two years later, I still remember the owner and his kindness. Thank you

jessica crawford

So easy to access car rental at YYT as it is beside luggage carousel. Please request a paper map of Nfld. as map screen in car not that useful ! Ford suv was appreciated for the power to get up the big hills in the countryside.

Vickie Cole

You get nowhere with management at your local location. I tried calling multiple times with my concerns and never received a call back

Joshua Wakelin

Friendly and great deals, cars were top notch

Pocher Eric

(Translated) By renting from my French travel agency, a Budget vehicle from this airport we had real confidence. A mastered price (a total guarantee and franchise buyback insurance) and an estimate for GPS rental on arrival. In the end, for an initial amount of 99 € for this GPS (determined in advance), they add me daily expenses for the tires by explaining to me that they must change the tires the winter and the summer (excuse !!!!) + taxes for a total amount of 185 dollars. Worse, they make me sign the contract in English. Impossible to have it in French. However, I thought that in Quebec, French was also a legal obligation. And I paraphe .... otherwise no vehicle, like a blank check. And when we discuss with the Budget Manager the terms of the contract, it is a pit bull that answers us .... it's like that. I invite you to go elsewhere. The rest of this story when I return the vehicle on June 21. (Original) En louant depuis mon agence de voyage française, un véhicule chez Budget de cet aéroport nous avions une réelle confiance. Un prix maitrisé (une garantie totale et les assurances de rachat de franchise) et une estimation pour la location du GPS à l'arrivée. Au final, pour un montant initial de 99 € pour ce GPS (déterminé à l'avance), ils me rajoutent des frais journaliers pour les pneus en m'expliquant qu'ils doivent changer les pneus l'hiver et l'été (excuse !!!!) + des taxes pour un montant total de 185 dollars. Le pire, ils me font signer le contrat en anglais. Impossible de l'avoir en français. Pourtant, je pensais qu'au Québec, le français était aussi une obligation légale. Et je le paraphe.... sinon pas de véhicule, comme un chèque en blanc. Et lorque nous évoquons avec la responsable Budget les clauses du contrat, c'est un pitbull qui nous répond .... c'est comme ça. Je vous invite à aller ailleurs. La suite de cette histoire lorsque que je rendrai le véhicule le 21 juin.

Stephen Brown

Budget is a rip-off and a dishonest company. I will NEVER use Budget again and will do everything in my power to dissuade unsuspecting consumers who seek to rent a vehicle from falling into Budget's trap. Run to the competition. Avoid Budget. It is a shyster. Shame on you, Budget!

Marc Vogel

The worst car rental experience I have ever had : First the manager charged me an extra 80 dollars for an insurance that was already included in the price paid. Then she told me she couldn’t give the car I had booked two months ago. She wanted to give me instead a car with a tiny trunk (half the size of the trunk of the original car I had booked) that couldn’t hold my luggage. The only option that I was left with was to pay an extra 300 dollars for an upgrade for a 7 passengers minivan (we were only four!) which was by the way old and dirty. Of course she did all of that with absolutely no sense of customer service : tons of bad faith (according to the manager all the SUV cars have the same trunk size) and threats to call security because she didn’t like to see a customer complaining while others were watching. Shame on you !

Daphne Donaldson

We had a GREAT experience with Budget at St. John's International Airport. Our flight from Toronto was delayed, and we didn't get in until about 2:30 am (an hour after closing time). I sent an email saying we'd come for the car the next day, but Sarah waited for our flight! This was WAY beyond what we expected, and we greatly appreciated her dedication and assistance. She was friendly, fast and efficient! Returning the car was also a breeze - Holly was also very helpful and fast. We would highly recommend renting from Budget at St. John's Airport.

Debbie Meldrum

This would be a 5 except that rental car parking is quite a long walk from the airport. I realize this is more a fault of the airport, but walking that distance alone at night dragging heavy bags was frightening. The shuttle should run 24 hours. Other than that, the staff was helpful, the car was clean and in great condition, and I enjoyed driving it. All in all a great value.

Mark Forsythe

The car was clean and the pick up and drop off was easy. I will rent from budget again.

Gerard MacLellan

Always a great reseption