Reviews of Zoom Rent A Car (Rent Cars)

Karan Joshan

Horrible customer service. Very unprofessional staff. FRAUDULENT COMPANY. Highly do no recommend this coming from personal experience.

Carri Sauder

We rented from Paul at Zoom and were extremely satisfied! At first we were nervous because we had never heard of Zoom but now that we have received such good service we would not hesitate to use them again!

Jose Sanchez

Good and fast service, the staff is very polite and the price is unbeatable! It's my second time with you guys and I'm very satisfied. Thanks and keep it up

Nik B.

I've been a regular customer at Zoom for 6 years probably. Trying once in a while other companies, but always coming back to favorite Zoom. They are great! I don't see any competitive alternative for car rental (I tried few companies before). Prices for economy cars are very low. But I've rented luxury and exotic vehicles from them also. Vehicles are always clean. It's not like I was renting for $100/day probably 10 y o car covered with thick layer of dust just block away. At Zoom most of the times it's fresh cars with low mileage, and that makes me drive with confidence and pleasure. Few times it was brand new cars with 30 km odometer! I've found very convenient to make a reservation online. I'd like to mention, they are open late and open 7 days (very important for me)! But most important sours of pleasant experience at Zoom is staff. Those guys and girls are hero's! Despite they are running all day between customers at the counter, ringing phones, vehicles, papers, etc, they are polite, very helpful and nice. I highly recommend this place to my friends.

jashan maan

I don’t recommend them at all. Very bad service! Front desk people are too rude . Not professional service

Michael Depraida

My sister recommended Zoom after her recent trip to Toronto. I did some research on the web and was really surprised at some of the negitive accusations leveled at this low cost car rental company. So it was with trepidation that I booked a compact car for a week with Zoom. I called for pickup at the Airport and was picked up promptly, the driver was friendly and courteous. I arrive at the rental office and found the office person "Shelly" friendly and knowledgeable. I had no problem when I presented my Insurance card and Credit card in lew of additional insurance, I felt no pressure to purchase any options in-fact. Shelly and I went outside to go over the Mazda3. The car was freshly washed and smelled nice inside. Shelly went over the existing scratches and a ding on the car, checked the windshield fluid, fuel and mileage. So far so good I thought. I asked Shelly if she could give me directions to my destination and she gladly printed me out a trip tik, Super. I loved driving the Mazda3. At the end of the week, I returned the car after hours, which means parking the car in the parking lot and dropping the car keys off at the Western Airport Hotel, which is a few yards from the Zoom office, easy. I took the hotel shuttle ($10) to the airport and all was well. Before I landed I received a detailed E-Mail from Zoom with no added fees or hidden charges. It was great experience at HALF THE PRICE of the big name rental car agencies. It was also the same positive experience my sister had. I give Zoom a 5 STAR "LOVED IT" Save yourself some money, thank me later!

Grant Rich

Very easy going , slightly slow but easy going. Be sure to have all insurance paperwork they are super strict on that. We had a lovely clean car and good service with free transport to and from airport. No complaints.

Debbie Hunter

Dixie Road, near Pearson. Booked a Jetta as it has more space for luggage. Booked online and paid for it therefore non-refundable. Get there today and they give us an Elantra which is smaller for space. Paid for insurance online via Hotwire too, and received an email AFTER payment went through that we only get 200kms per day instead of unlimited mileage like any other rental companies. They then tell us that our paid insurance was not good enough and we had to pay extra insurance to cover 3rd party liability. If we had not have paid online we would have immediately cancelled and used another well known rental company. The extra cost at another company would've been fine, as Zoom have hidden costs they don't tell you about upfront. They also wanted to still charge the extra last day of insurance which we did not need as our plans changed and need to fly out one day earlier. We're just waiting to see how much more $$ they try to squeeze out of us in a few days time. We travel all over the world and this is the worst experience we've ever had. Sorry, no more business from us. ZERO stars aren't available as a choice, but ZERO stars is what you deserve.

Puneet Singh

This was my second time renting a vehicle from Zoom. Both experiences were great Fair prices, good service, good cars. Will always rent my vehcicles from Zoom!!!

Johnny Chowdhury

Excellent service, and good clean cars. I had nothing bad to say except they should fill up their gas tank so we don't have to play the guessing game of filling up the tank when returning.

Erin Nixon

I have used Zoom Rentacar for years now every time I come to Canada from Australia. They have always taken very good care of me and the rates are much more reasonable then other rental companies. I always look forward to seeing the familiar faces when I return here to visit. Thank you Zoom.????

ryan Bauer

You can get a great deal if you rent with a package deal. Be sure about your dates and lock it in. Clean cars, and the staff are easy to talk to. Quite cheaper than other rentals online.

Karma Lama

Dirty cars and your rental cost does not include the cost of mandatory Third Party Liability insurance all automobiles are required to have by law. All other rentals have this included in their quote of rental cost. This will double your cost once you arrive at the location which is not very close to the airport. Also, they love arguing with their customers, so this is the perfect place if you in the mood for a good quarrel.

James Munro

Great place to rent a car. Very competitive prices. Helpful staff. Great cars. Way better than the bigger companies.

Hella Hella

Worst customer service. I rent cars everywhere I go and this is by far the worst experience I ever had. I reserved a small SUV through a hotwire under "NU" rental car. I arrived at the place and realized it is ⁸a "Zoom" rental instead. I gave them my temporary driver's license due to a lost license. I also provided them a picture of my old license. The manager comes to the desk and he tells me that he can't accept the license. I told him but it is an official temporary driver's licesnse if I get stopped this is what I will show as prove of my license. He then tells me well I don't have a car for you but I will do you a favor, I will give your a van. I told him I don't feel comfortable with a van and to give me a small car instead for the same price. He said no smaller car for me unless I have to wait for others to return cars.I had no option at the time. He also told me I can cancel the reservation if I wanted and that no rental car would accept my license. I waited almost 2 hours no car for me. Finally he said to me there is a car in the shop that is being repaired I can have it after it is completed. I asked him how long and he said about 25 minutes. By then it was almost 8 p.m and had arrived at the airport at 3:09p.m. I couldn't believe that everyone that came after me left with a car except me. A couple saw that I was not being treated fairly and asked for their SUV to be given to me. However, the manager convinced them to take the car. Finally, I had to call hotwire to complain and the manager stated " now you want to damage our reputation and you make me regret that I even offered to give you a car". Hotwire handled it and was given an upgraded vehicle. Moreover, beaware of this scammers. I don't know if it was hotwire or zoom rental itself that false advertised as the rental car being in the terminal. Itis 15-20 min from the airport.

Laura Roy

We had a good experience. Pros: much cheaper than car rentals located at YYZ; nice car Cons: it does take 20 minutes to get there from the airport (they will pick you up if your flight arrives/departs during their business hours) They called to confirm the rental a week before and were pleasant to deal with in their office. Tips: to access their shuttle, take the train to Viscount (the van they picked us up in was unmarked). Coming back, we dropped off the car early and could give the keys to the Best Western. We were able to take a shuttle from that hotel for $10 each (cash only) - we were initially unaware of the cost.

Cody Vanderheyde

Quick Version - Great Customer Service, Covid Friendly - Highly recommended for rental car use as a cheaper option than picking up from airport. When booking we originally had a flight that was landing at Pearson with tons of time before Zoom was scheduled to close. Flight became delayed causing us to arrive into Pearson at 1740 (they close at 1800) we were planning on calling to reschedule/cancel; however, the lady at the desk stated that herself and her needed staff would wait beyond 1800 for us as long as we caught a cab and made our way over to them as quick as possible. We arrived 15-20 minutes after close only to be happily greeted and have the rental process completed smoothly. The car was clean and in wonderful condition (2020 Toyota Corolla). No complaints with this company. Only downfall for this rental was due to them being closed there was no free shuttle available so the cab ride cost us roughly $40.00. Not sure if this is normal but it did seem steep for such a short distance. Zoom made a hectic day become stress free towards the end thanks to accommodating us.

Josh Peters

Terrific prices for two twelve passenger vans. They were new, had sensors, USB ports, great air conditioning, and vary spacious. The staff is easy to work with and they made the process smooth. Highly recommend this group.

Arturo Barrera

Great experience.. support small business where quality and customer service is priority. First time I rent a car with Zoom Rent a Car. The staff is very helpful, cars are in excellent condition and you are getting a fair deal for the rental. In a nutshell save some bucks and feel being treated as a valued customer I would rent again anytime

Chau Duyen Nguyen

book the car rental through rentalcars.com and they have booked the car through this company. When I went to pick up the car, they tried to sell me extra car insurance. After 15 minutes debating with them, I didnt need extra insurance since it is already covered by the credit card company. Now I got my credit card statement, Zoom rentals charged me for the same amount as rentalcars.com. DOUBLE charges! When I tried to call them to explain, they hanged up on me! So NO don't ever go there to rent your car if you want to avoid all these troubles!

gagan sekhon

Amazing service!! If you are looking for First Class experince then just go to Zoom Rent a car. Very friendly and helpful staff. Always provide great service and cars are always clean. I always rent from them. Thanks especially to Paul for your exceptional service!!

Aaron Rapp

I would compare this place to a budget plane ticket. It's cheap on the surface, but they'll nickel and dime you for other stuff. Nothing is included. The car they gave us was good and brand new. The customer service was decent. Their hours aren't very long so be prepared to come up with other transportation plans to the airport off hours.

Vinay Verma

Absolutely amazing experience. Keeping in mind the sensitivity of this crucial time (COVID-19), staff has followed all social distancing protocols. Reasonable pricing and the car NISSAN KICKS was new and super clean. Don’t know the name of the gentleman, but he was absolutely professional and very help full. Thanks guys for an amazing experience. Regards, Vinay

Bashir Hamis

Horrible experience. Service is questionable at best. Expect an extra fee when you return the vehicle. Scam.

Nitin Prashar

Rented a car… Excellent customer service!!

Claudio Della Valle

Very bad experience all round. Waited an age for the shuttle then was forced to take insurance/liability even though our credit card cheers this. Saving grace was the shuttle took us to our terminal.

Jaspreet Singh

Need to rent a car urgently, and these guys helped me get in a car ASAP and without any hestitation! Their service was professional and efficient! Reccomend this place to anyone that needs a car urgently without excessive fees and headaches!

Waqar Khan

I was a bit sceptical when I was booking but I was super surprised by the service I got. I got a Brand spanking new car and the service was amazing. I needed to extend my rental for a day and even-though it was a long weekend they honoured the same price I rented the car for which is unheard of. The person I spoke to when I was dropping the car really understood customer service. Thanks Paul. #HappyCustomer

Emmanuel Dibiagwu

I got upgraded to a 2021 luxury car. Wowwwwww. I can't forget that experience in a hurry. Thanks Zoom!

Rashesh Shah

One of the worst costumer service representatives. Very rude and unprofessional to deal With. The customers trust the sales reps to inform them about any unknown service charges that you might incur before signing the agreement. This is used against the customer for levied charges later on. All other car rentals I've dealt with so far have always billed me the details and receipts of toll charges in Toronto which I've paid in full online past the rental rates. I see a service charge of $30 in addition to my toll charges of $13 on my credit card two months later receiving explanation on communication following a week after with their service charge of $ 30 which doesn't make any sense. On calling them, they pour down the blame on me for not reading the agreement on signing it. Even the cars have dents in them which later I was blamed for during drop off. Very unprofessional! This was with the reservation I had done on April 24th, 2014 I had put up a review on Trip Advisor on June 2nd, 2014 Which was then removed as Zoom Car Rental wasn't identified as an individual business at that time and used to pull up as a part of Best Western Hotel.

Catie Vandeputte

I had a very good experience with zoom rent a car. Evertyhing went very smoothly both before, during and at the return of the car. There is a pick up possible from the airport at Viscount station. I had an issue with the GPS cable that did not work and got to buy one. The company did not charge me for it for the whole time of the rent even if it had bother me only for 1 day. They are very arranging and flexible.

Sunny Ghan

Really smooth car. Booked Online. Fast Service. Loved the Experience.

Ashish Soni

Excellent experience. Prompt response while booking over phone and quick at the desk. Nice, helpful staff at the desk. Car quality- new 2018 model, fuel tank full, clean in & out, proper clean baby seat made available. Quick while returning the car. Good job guys. Keep it up!! Recommended!!

Arash Pour Mohammad

I rented a Honda civic from zoom car. It was clean, extremely new, very comfortable. the service and fees were good. Strongly suggested.

Jenny Dyer

Rented a vehicle Nov 8-18th 2018. Great price, awesome vehicle (brand new Elantra) and terrific service. Would definitely use them again!!

Virginia Dee Samuels

Friendly services and great prices. No hassle get your car in a flash!

Steve Mostafa Dafer

Update based on the response from Zoom: 1- I did not call the office to book my rental, I booked it through a third party website (economybookings) and the liability portion which I had to pay for was only mentioned in the fine print (by which the agent had to show it to me to believe, it wasn't even in the confirmation email). All rental companies in Canada are required by law to provide liability and most of them provide it for free (out of at least 7 I deal with on regular basis, only Zoom charged me for it). 2- "and you had a choice to decline our services" which means I would lose the $110 deposit I paid online :) 3- "that means you are breaching your agreement" even online and publicly, they are so aggressive! No I'm not breaching my agreement and I'm fully insured as I rotate my cards (4 different cards) and I leave at least 24 hours between rentals. Uninformed aggressive service :) Original review: Hidden fees in the form of mandatory liability insurance if you don't have a personal car coverage policy. Credit cards don't cover this as it's mandatory for all car rental agencies and all competitors provide it included in the rental cost... Except for zoom which charges $12/day and you may be able to get a discount for longer rentals. I've been renting cars on monthly bases for 3 years now, I've literally tried them all, including Globe Car Rental (which is considered one of the cheapest and recently closed their office in Toronto due to Covid), this is the worst.

Jordan Brooks

I use Zoom every time I fly in to Toronto. And I have had nothing but positive experiences with them. Their prices CANT BE BEAT! The vehicles are always clean and new, have good features and are well maintained. The service is very quick and efficient and they always take the time to help you through any issues or concerns you may have. I know there are a lot of mixed reviews out there but if you focus on what you need and stop worrying about trying to pull one over on rental companies you will have no issues. Shout out to Zoom for always treating me good when I come through!

kim bee

The staff they dont care about you! Rude staff never again.

Asif Gangat

Very very bad experience, charge me almost $1000 for scratches under the front bumper which I have not done it, completely out of my knowledge, they did not even checked under the bumper when They rented me the car. I am very upset with their behavior, I was openly robbed and harassed for scratch which I didn’t. never recommend at all. this ppl are scammers , Never go there

Mark Catania

Aman & Anisha at the desk are great. Excellent and friendly service. Price is fantastic. 2nd rental and not the last.

Cat Mason

This was one of our best experiences! Great service, no hidden costs. Make sure you have your insurance papers that show you are covered for rentals (for BC residents this means RoadStar/Roadside Plus) and you are good-to-go. Shuttle pick-up and drop-off at the Viscount Station (Airport link train). The cars are clean and the latest models. The first time we ordered a compact and got a 2019 Hyundai Sonata that was extremely fuel efficient and was super comfortable. Great for the long travel days we had ahead of us. This second time we rented and got a 2020 Hyundai Elantra. Clean and comfortable, fuel efficient and all the amenities you need. We were picked up at Viscount Station and dropped off right at Terminal 3 Departures. Both of our rentals have been great experiences. They are very professional and courteous. All in all a very good experience. Highly recommend booking as far in advance as you can, as they are booked solid, due to the value for the price! Thank you Zoom/Mex/Nu! Your company is our “go-to” in the Toronto area!!! Thanks again!!! Cat and Drew!

Lionel Coelho

The team at Zoom Rent A Car went above and beyond in service and care. This does not feel like all the other car rental companies. They really care about their customers and you can tell. Staff are attentive, service is fast, friendly and they make accommodations for unique situations. Thank you Zoom. We will be back.

Yun Liang

Don't let them rush you when picking up the car! Make sure you check the windshield and the body of the car. These people will charge you $700 for a stone chip on the windshield!

Narad Maloo

Best prices !! Awesome customer services .. I have rented multiple times and never had any problems .. all new vehicles .. very happy customer!!

행복씨앗TV

I used this car rental company. I have a lot to say about this company. I am still dealing with this company. I will post an accurate and detailed review of how this is going on. My review will be the most reliable. To expect. Zoom Rent-A-Car 5835 Dixie Rd. Mississauga, On L4W 4V7

Stephanie Lima

The people we dealt with need some customer service training. I would give this place negative stars if I could. We had some complaints due to a miscommunication between us and Tajinder, he clearly stated if the tire had anything puncturing it, we would cover the charges (no problem) because we were dealing with a air leak problem within the tire. We proceeded to take a video for proof that the tire was not punctured, brought the car in to get checked, and there was a small leak due to normal wear and tear. When we went back they gave us a bill claiming we had to pay 260$ for a brand new tire. ZOOM RENT A CAR brought the car into Tire Terminal (their body shop) and their mechanic claimed the structure of the tire was damaged due to a flat tire. We informed them the tire was leaking and needed to be filled frequently as well as ABSENT TIRE SENSOR which they claimed “people play with the settings, it’s normal that it goes off” no, it should be ZOOM RENT A CAR’s Job to make sure the TIRE SENSOR is ON. Nasir, said he left the car for 2 whole days which then he came back to a flat tire and proceeded to bring the car into Tire Terminal and claimed WE LET IT FLAT AND DROVE ON IT FLAT. We did NOT, he verbally admitted to letting the tire go flat hence damaging the structure of the tire and left US with a 260$ dollar bill. When speaking to Tajinder, he refused to listen to us and acted like a child by interrupting us and constantly telling us he didn’t want to listen to us speak anymore, IN FRONT OF A FULL LOBBY. They were completely disrespectful,and told us he did not want to hear me speak anymore and he didn’t care about what I had to say. SIDE NOTE, when we came into ZOOM RENT A CAR, Tajinder was HIGH. Do not go here, some of the staff were VERY unprofessional, telling us he didn’t want to listen to us anymore. Charged my credit card without my consent due to an issue that WAS NOT caused by me. I will NEVER rent from ZOOM RENT A CAR again. You guys are shady and run a lousy business.

Adel Ahmed

Suk is awesome...really gave me a very good rate...the best in the area actually...i m very happy with their service and strongly recommend the place ro anyone who wants to rent a car short term/long term.

Chris Malik

Rented many times for both short and long term rentals. Excellent customer service. Vehicles always new and in good condition. 10/10 would recommend renting a vehicle here.

Syd Lam

Cons Service slow on arrival mid week, mid day Car not clean and not the car as described Expected a Mazda 3, got Hyundai Elantra. Service indicator popped up showing a negative-5000 km request Pros Price is competitive Hyundai was Efficient on gas The service at 9:30 am mid week was much better The shuttle driver provided great service to the airport after dropping off the car

Ashraf Abu Shabab

I rented an excellent car with the cheapest rate in the market from them. I got my full G licence using the car from Zoom Rent A Car. Professional cooperative staff. What do you need more?

Cenovata

Saw the quote online and called Zoom Rent A Car office to confirm the price and policies. The staff was courteous in letting me know what was needed and provided a brand new Mazda 3 when I picked up the car. Great value.

Satish Palaniswami

my first time visit to Toronto sometimes in June 2019 and i rented a car from Zoom which is away from the airport, taxi came to pick me up after calling the desk multiple times, then the lady at the front desk, explained me the rent charges, fuel policy and insurance but she never opened up about the toll charges or recommend me to take toll pass.....i took the vehicles and drove...i drove few places and returned the car after using for few days.. Then, end of Aug 2019 i was charged for toll which is more than the car rental..i would really wanted to know the rationale behind Zoom charging me for toll that sky high...i called the company and i was told i will get the detailed bill by mail/post to US address and i am sure i have not drove that many tolls but i am looking forward for it.... My concern is why the customer service desk not explain me about the toll charges? is that where the catch is?

MANU DHANJU

I wish I could give a ZERO star. Worst customer service ever. The employees are extremely rude and unprofessional. Its a SCAM. Do not get attracted by the wonderful low rates. once you give your credit card you will be charged for things you are not aware of. Like $150 for a smell of smoke in the car. It was my first and last experience with them. Please go for a little higher price with other well known companies instead of getting overcharged from them. If they do not want to explain about the additional charges they won't answer your phone or will put you on hold for a really long time and will also hang upon you. WORST EXPERIENCE EVER.

Mina Eissa

Had a pleasant experience to be honest, it was my first time to rent a car in Canada and they made it so easy me. whenever i called they were available and responsive. they have always given the right advice and recommendations beforehand, I would definitely recommend them and get my friends too

Ashley Huffman

Terrible experience! I ordered a car from Zoom on Expedia. Only when I arrived on site did it turn out to be Mex Rent A Car (affiliated), which has terrible reviews. When I ordered online, it showed unlimited mileage, but it wasn't. They also charged a bunch of other fees. You will end up paying more than the brand companies located at the airport. DO NOT RECOMMEND.

Slo Vas

What I really don't like about this agency is they will pickup you to the airport and bring you to their office (in the middle of nowhere) and then they will tell you that you HAVE TO pay an insurance - the same insurance you don't need to pay in any other Car rental company. So you lost some time to get to their office and if you don't want to pay it, you will loose more time and find your own way how to go back. This is something that I consider as VERY UNFAIR to customers and the concept of hidden fees you have to pay and you don't know about it. For that reason I will never rent a car from this company any more and I strongly suggest potential customers to have this in mind before they decide to rent from them

OCTOPUS ROYAL APPLIANCES REPAIR SERVICES

The best company for car rental with best rate and amazing customer service

Omar

I had a wonderful experience with them. Staff was very friendly, kind and cooperative. I had a 2017 Sonata over a three day period with 400 km per day at an excellent rate. Definitely would recommend it to my friends and family to rent a car from there.

Oksana Yavorska

I've been renting with Zoom Rent-A-Car for some time in the past and recently I used their services again after a long break. I was pleasantly surprised by the many improvements. First of all, the priced are reasonable and the vehicles are new, the car I got to rent was a 2015 model and had a back up camera, a nice feature and not that common from rental companies. Secondly, it all went very smooth with the shuttle, I made a call from the airport and a shuttle came in some 5-10 minutes... no long waiting. On my way back, the driver of a shuttle asked where I was going (I was taking TTC) and let me off right at the 192 bus stop location, not just at the usual terminal stop. And most importantly, the level of their customer services is impeccable, all the staff are very professional and helpful. There was a minor damage to the car (probably someone scratched it on a parking lot), and the staff gave me good advice on how to proceed with my insurance company and explained all the steps on the way, considering it was my first experience with making a claim. I really appreciated their assistance and support. I forgot my water bottle as I was leaving and they called the driver of a shuttle and he returned just so we could pick it up - small thing and but leaves quite an impression! Overall, I had a very positive experience with Zoom Rent-A-Car, I will recommend it to my friends and I will use their services in the future as well.

Alexander Gifford

Probably the best rent a car in the GTA. The service is great and the rates are amazing. Zoom probably offers the best deal to rent a car. They also have shuttles going to the airport every 20 minutes or so.

Icha Mo

Rented numerous times here and I strongly recommend this company. Great service overall !!

Ben Palmer

I have used Zoom rentals quite a bit over time and I always found their customer service to be excellent. They have brand new cars mostly and every time I have rented one of their vehicles, it was perfectly clean. I can highly recommend them.

Lynn Rabey

I had a wonderful experience with this service. The car was brand new and I found they were very professional!

Amanda H

Great services, nice clean car, close enough to the YYZ airport with shuttle service, and a GREAT price! Would definitely rent a car here again! Thanks Nav!!

js S

This my third time to deal with them Cars are good and New Staff is lovely and doing well with all... I really wonder why they didn't receive 5

zak

I had a horrible experience with them. I was a rental booking through the website for unlimited mileage. But when I went to get the car, I was shocked to hear that I had only 200km per day. Such a trap to attract people????????. Will never book with them.. Very unprofessional...

Raymond Mowla

Zoom Staff has always been very easy going, friendly, and swift in service. They offer great makes in the latest models that are always a great comfort and luxury to try out. I appreciate the kindness of their staff, and the sensibility of their choices of vehicles, but their prices have been kept me going back!

Richa Sawhney

We recently rented 2 cars (Dodge Caravan & Honda Odyssey) from Zoom rent a car. Our whole experience has been great! The cars were in great condition. They not only have have the best rates in town, but also the best service!! The staff is friendly & professional. I highly recommend zoom.

Ramesh Mundan

Very friendly staff Car rent is very good compared to other rental companies Cars are very clean New cars

Fran F (FF)

Haven't picked my rental up yet. However, the customer service here is horrible just got off the phone with a representative 7.31.17 eastern time 2:17pm and last week July 19th. I'm attempting to change the time for my reservation. The rep that I spoke with on the 19th was rude and unprofessional he couldn't give me a quote in USD told me to Google the CAD to USD exchange rate. Wow. Now today (7.31.17) it seems there's only 1 representative working.Had me on hold for 7 mins then told me to hold again while I could hear him on the chatting with someone else. I have a bad feeling about this company. Will keep you posted once I pick up the rental. I will be finding out who the manager is.

Vinothkumar Balasubramanian

The management is very clear cheater. i dont find -Ve rating otherwise i would go with -100 stars. They force you to buy liability insurance saying credit card insurance is not accepted for collision. If you accept to buy liability insurance then they will let you decline their collision insurance. How they are cheating... If you decline their insurance then they won't accept credit card insurance. Clear cheaters... As per Ontario law each rental company should needs to have 3rd party insurance for their car and they do have 3rd party covered in base rental despite that they force you to buy liability insurance. They are earning SIN from customers which they are going to pay back in their personal life.

Mohammad Ahad Razi Khan

I am satisfied with their service, fast and reliable.

Christine Castro (SneakersOverStilettos)

Today was the first time I’ve rented from this company. I rented using a third party site and the name it showed was ‘Holiday Auto’ but upon arrival, I ended up at a place called ‘Zoom Car Rental’ They put $1000 hold to rent a car and on top of this, I was told that it was ‘mandatory’ for me to purchase insurance for the vehicle (a policy that many other car rentals do not have) Not a pleasant experience as this was all not stated on the agreement when I paid for the car rental when it was booked online. Forget about trying to get a refund, they can’t help with that either. Will never use this company again as I could’ve just used another company who was closer to home for the same price and better service with NO hidden fees.

Patrick Wang

We only had to wait 10-15 minutes for a shuttle to pick us up. We declined all insurance since our credit card (collision) as well as our home car insurance (3rd party) covered it all. The CR-V we got had only 9000 km which was basically a new car. Its clean, no odour, and came with a full tank of gas. Car was spacious for 3 adult and 1 toddler. The drop off process is smooth and they gave us a ride back to the Pearson Airport in 15 minutes. The only room for improvement is probably the toddler car seat we got wasn't not clean. We were able to pick 1 from 5 of them and they were all... Let's say they could've clean it better. Would recommend for sure and rent again if we had to.

Mike s

AVOID AT ALL COSTS ! This is the worst place to rent a car. Their online and over the phone prices are nothing compared to what they actually charge you . First they told me my visa insuarance is all I need, but when I went in they told me I have to by a $10/day insurance from them, we agreed to a certain amount for the week I was renting. I extended my week to a month after calling them, which they had no problem with, they didn't discuss any prices with me over the phone just told me to bring it in whoever I want. When in brough it in right before my flight they told me they're charging me almost DOUBLE what we agree on per week and told me they spoke on the phone about the rates . They realized I was late so they delayed everything just so I give up and pay them. This is the worst rental experience I've had, I would never go back here they're theifs .

Rashneet Mor

Great experience renting car for a week. Great price. Quick service. Kudos.

Yogindra Malik

We highly recommend zoom for car rentals compared to any other competitors in the market. They have low rates and a variety of great cars. I have rented from them many times now and my experience has been very nice each time.Great work guys ..keep it up..

Kyle Zheng

I’m in need for a rental car for a few weeks and they have the best rental rates in the area. They do have some policies that are more strict than other rental places(mandatory insurance if you don’t have your car insurance, no refund on early returns, $20 for vehicle swap) but as long as you know these beforehand, you should be good. Their cars are nice and clean, the Elantra is surprisingly good to drive.

Harmonie Wong

Was upgraded to a midrange car and it was a hassle-free rental with transport to and from the airport. Staff were friendly and helpful too.

Suzanne de Waard

Very pleasant and cooperative staff, also the car was super new and comfortable! Prices were definitly value for money. I had some issues with a insurance I had booked beforehand which was falsly advertised, and they were really willing to help me with this. Really nice and can definitly recommend!

islove

My experience with Zoom rental car is a long story, but I'm on here to give them a 5 star rating after the personal care and attention I received today. Very very long story short; I rented a car and took it out of Province, I rushed when singing the paperwork and just pulled an airhead move, not realizing that I could have bought out of province coverage. ALso my KM were limited for my specific rental. Of course I went over my Miles, and to add insult to injury I lost a very expensive FOB key which was $700 to replace. After hearing how much the key and my grand total was, I exploded my frustrations on Yelp and really went off on a tangent. (When I want I can be sharp and cut people down) Mike, experienced this wrath ( even though I never met the guy) Today, when I went to settle up he took me in his office, and we had a chat, gentleman to gentleman and we hashed things out. In the end I was given a break on my out of Province penalties, and even given a free ride to the airport. The way they operate is simple, ask for help, have a discussion, they will try their best to fix your problem. This review is 5 stars because even after defaming Mike's character on Yelp and not really understanding the paperwork I signed, he helped me out. ps: Just save everyone a headache and read every line of the contract, and be careful when renting through third party because it seems that the 3rd party website may list unlimited KM when in actuality there are Km restrictions depending on the rental. But as I was shown today, just speak up, let them know what you want and they will accommodate as best as they can in context to their business model. Cheers

hend gerada

Rates are cheap but WORSE customer service! I rented twice and every time i go there i see people fighting with them, and also they will try their best to take extra money out of you either on being 2 hours late of drop off and if ur not careful with checking car before picking up on any damages they will take the damage from you, if u dont have insurance they will make you pay 10$/day for that! They treat people there like garbage.

Amrit Brar

Easy, straightforward, and really understanding staff. I noticed there were very faint stains in the back of the car we were renting and they let me know that I should just send a photo their way via email right away and we’d have the time stamps to prove that myself and my companions had nothing to do with them. Would rent again :)

KARIME CHALITA

Horrible customer service. First, this is an off airport rental, but this is an issue I cleared with Expedia. The directions to get the shuttle are hidden somewhere in the reservation. I called the rental place & told me to go down Viscount station & I would be picked up there. I went there & called back to ask what the shuttle looks like & the woman told me the shuttle had just left the airport and would be another 20 min for it to come back (after 5 min of my first call). I waited 30 min for the next shuttle & when we arrived to the rental place the treatment was horrible. The guy working there was giving me commands like if I was his employee & I did not appreciate this. I also had to pay the $9 per day insurance or they wouldn't give me the car. I had to call Expedia and cancel the insurance I got from their website. Just a plain stressful experience. I will NEVER use this Zoom rental again.

Kinetic S.

Zoom rental honoured their online reservation agreement & provided a midsize car even though the car agreement was picked up late. They called our insurance company & they were quick friendly & efficient in their process.

Sanket S. Manjrekar

SCAM alert!! Absolutely PATHETIC service!!Don't opt for these rude and arrogant scamsters. Extremely unprofessional people; they impose lots of hidden charges. The customer representative by the name - 'Aman' assured us that they would issue a refund if we return the car a day before. When we called them few days after returning the car to follow up about the refund, they told that refund is out of their policy and thus it cannot be issued. I would give them 0 stars; these people are not at all trustworthy. Don't rent from here at any cost. Even though their rental prices appear cheaper than other rental agencies, the quality of service is extremely miserable. Stay far away from this one!!

Sergey Faleev

They have internal insurance policy that forces you to buy their own insurance. They don’t accept credit card insurance. You end up paying more compared to other car rentals after the hidden fees. It’s located outside of the airport. Had to wait 20 min for the shuttle van. Shuttle driver was reckless while driving. Employee at the desk was very rude. I would recommend to use other well-known car rental companies

Wael Coutry

DO NOT CONSIDER RENTING AT THIS OFFICE. They may have the cheapest rates online, but it was a nightmare trying to pick up the car. They will force you on paying more insurance and they deny their terms of unlimited mileage to make more out of the rental. HORRIBLE customer service. Absolutely RUBISH. I ended up wasting 3 hours and thanks to Expedia for understanding my case and accepting a cancellation and a refund.

Jeremy Klamer

Rented a car here. Everything was fine except it's a bit hard to find how to get there from the airport. There should be way better instructions about that.

Rusty

I had no choice for long weekend and I rented a car for 35$ but they charced me 63$ and after they charced me extra double after 3 months???????? I’ve never had a bad experience before like that I will never come back???? you should think twice if you wanna rent a car

Charla ST

When a company does well, it’s important to share the experience: I recently rented a car at an amazing price through Zoom. ... and I was worried. Of the price was *this* good, there must be a catch, right? The directions to catch the shuttle from the airport were easy to follow. The shuttle driver was polite and helpful. The Check In person was polite and helpful. The car was clean and as expected. I returned the car, and the person advised me that there was significant damage that I had caused. ... except that I most certainly had NOT damaged the car. The dent was on the roof. Who checks the roof when doing a Rental Car Walk Around?!? “Uh Oh!”, I thought. “Here it comes. The rental was a low price because I am now being charged for damage I didn’t cause!” The staff person was polite, and let me know that she needed to talk with the Manager. She was professional and polite even when I unkindly blurted out “Is this part of the Business Plan?” Not my finest moment, but no one likes being in unexpected situations where they are facing a big fee. A few moments later, another staff person confirmed that the damage was caused by another driver, and previously noted. Phew! ... but because the damage was not noted on my original walk around, they could have absolutely charged me for the damage. There wouldn’t have been much I could have done about it (except spend time fighting the charge). Personally, I believe that the great companies are the ones that handle issues professionally and swiftly. There will always be issues at some point (no matter how hard we all try to avoid them). Zoom definitely has my business for all future trips to Toronto. Because I can be confident that any issue will be handled professionally.

Navneet Kaur

I was renting for the first time but they made it so easy and clear. Will definietly come back. Great service, good prices, highly recommended. Tajinder was very helpful and friendly

Shannon Weir

I picked up my rental today one hour before closing and I received the best customer service! The two ladies helping me were great! Very friendly and funny! The car is was so clean and only had 237 km on it! The price was also great! I will continue to rent from this location in Mississauga.

Sachin Sebastian

Make sure you read their TOS completely. Know about the additional mandatory insurance purchase required, and their toll processing fee is way higher than others.

Marc V

Amazing service. Great vehicles. Would HIGHLY recommend this place

Harsheen Multani

No shuttle provided for drop off... Said we just missed the shuttle and they had only one. Not fair... Had to take a taxi back to airport, otherwise would have missed the flight. Next time will rent a car from airport to avoid these kind of things... Will not recommend because they are 15 minutes from the airport and have to depend on their shuttle for pick up and drop off????

Sarwat Shariq

Excellent service, courteous team of employees. Reliable vehicles. Enjoy the trip to Quebec City, Montreal and Ottawa all they way from Milton. I would recommend Zoom Rent A Car for sure... Thanks

wafa malik

Great car recommendation excellent service and excellent competitive rates . Will definitely use the company’s service again myself and recommend to others too.

Janna Van Hoof

The cheapest car rental in Toronto I have ever had AND awesome new cars, upgraded for free! I couldnt believe the price AND the service there. No waiting and even got a sub while waiting for the van to take us to the airport (they are next to a subway) I will for sure be back and already told aot of my friends! Thanks so much you guys- you all up the level in Toronto!! Try Zoom!!

Mohsen

Nice staff helpfully great service, I rented twice no problems Great cars and cheap rates.

Akshar Patel

It's very good service at value for money. Good service provided by Jaskaran and Balwinder. Thank you.

Andrej Tichy

TERRIBLE EXPERIENCE! I am flying like 40 times a year. Have rent cars in many places but never experience more arrogant people like in Zoom car rent Toronto! This company do not appreciate customers. Only charging you for everything! I do not understand how is it possible they are still open. In europe it will be very fast bankrot with this type of politics and employes. If you want to rent BAD CAR from AROGANT PEOPLE for EXPENSIVE PRICE. This is the right place to go!

Philip Romain

This is a great place to rent a car. The price is cheaper than the competitors with the same top notch quality. Paul and Naz were very helpful during the whole experience. Picking up and returning were both quick and easy. Will definitely be a returning customer and highly recommend zoom to everyone.

Ed D'Azevedo

Pro: next to gas station, Mazda 3 was quite sporty, I paid the same amount as advertised in the online web page agreement --- no extra charges, I waited only 10 min for my shuttle ride back to airport Notes: took over 1/2hr after placing call at Viscount Station before shuttle arrived, it is an unmarked van so you'll need to ask the driver whether he is from zoom rental, you need to bring copies of your auto insurance (show 3rd party liability) and credit car insurance policy to cover the rental car, otherwise, you'll be force to buy their insurance at about $25/day, I requested a Honda Civic online but got a Mazda 3 (which is ok), I showed them the receipt to prove I have filled up the car with gas, I reset trip A counter to show the miles traveled, they placed a $500 hold on my credit car at the time of rental, they charge extra $30 admin fees if you go on 407 toll road on top of the toll fees so set your GPS to avoid toll road Bottom line: be prepared, do your homework and it will work out ok.

ramanjot singh

Great service specially by that Indian guy Paul and the store manager Mike also knows what he is doing. Clean cars and best rates in GTA

Jimmy Augustine

Be careful when you book online from this guys.. The price be bit lower than other professional companies which is due to third party liability insurance (which is different from collision damage insurance) is not part of this price. So you end up paying advertised amount + $8.99 per day for third party liability When I booked from other agencies located at airport, their service was convenient and seamless 1) In airport, I do not have to do a pre-authorized transaction for $500 (just for 2 days of rental) 2) No additional charge for third party liability (as it is already included in the price they advertise 3) drop off is simple, - just drop off and walk away 4) I have unlimited kms when booked from airport/ but with zoomcar they have a 200km per day limit I will not recommend zoomcar to anyone

Aadhanaa Mathavan

Best rental car service in Canada. Lowest price you will never find as Zoom rental. Really great customer service especially SUKH!!

Iam Tech

Awesome, the shuttle arrived at the airport on time and got the car without any hassle. The staff greeted me in a respectful manner and are very polite and Friendly. Will definetly recommend to all my friends and family.

Up in the air with Bananas

Fantastic place!!! Staff was amazing and rates are the best in Toronto! Will definitely go back! Thanks ZOOM!!! ????????

Ash J

Scammers and it's obvious they put their own reviews. They will give you a cheap quote online, then when you show up they will that there are no cars to get you deapwdesp for anything then slam you with an expensive process foe some other car. I got a quote for a minivan for 240, showed up and saw at least 5 vans parked in the front. I was greeted at the door and when they found out I only had a quote, they called the manager. He said sorry no cars (on a Wednesday!?), but let me check again. He made us wait to come back and say we have an 8 seat van, not 7. So it'll be for 500!!! Then he went on how the cars cost so much and tried to make a charity case. Not the kind of business I expect in Canada. It's a dirty online operation and they lady there indirectly told us so!! Gross

Lien Le

dedicated staff, excellent condition 12-seat commercial van perfect and afordable group business or vacation trip. We had a great time driving from Toronto to Montreal!

Show Battery Tradeshow Battery Solutions

My experience with Zoom is always very good, I have rented elsewhere but for the last 5 years I have been a regular client of Zoom. No other rental provider can match the value and service. You will not find a cheaper price anyway else and if you do they will match it.

franco cordero

The people at Zoom Rent A Car are very nice and accommodating!! Tajinder was not only helpful but very friendly too. Would recommend to come again !!!

Francis Hooper

We got a brand new van basically, super friendly, accommodating, amazing price compared to others we looked into. Very happy. :)

JOHN WHITE, M.D.

I HAVE RENTED FROM THE FIRM NUMEROUS TIMES AND IF YOU FOLLOW THE TERMS OF THE CONTRACT IT'S THE BEST DEAL GOING. FOR US THE PICK AND DROP OFF IS A REAL PLUS AS THEY WILL PICK UP AT YOUR AIRPORT HOTEL AND DROP OFF AT THE DEPARTURE GATE. IT'S ALSO NICE THE PROPERTY IS WEST OF THE AIRPORT WHERE YOU DON'T HAVE THE HASSLES OF IMMEDIATE AIRPORT TRAFFIC PARTICULARLY IF YOU'RE TRAVELING WEST. NAZ (THE AGENT) DID HONOR THE 5% PRICE REDUCTION ON FINDING A LOWER PRICE WITH JUST A LITTLE OF ARM TWISTING.

Carmen Petrie

I had checked out prices for a rental car and Zoom had the best prices. I was picked up promptly from Pearson Airport. The Shuttle driver was very kind and helpful. The counter person rented me a great car. It was clean and mechanically sound. There was a gas station right next door. Everything went well. They looked after me well. It was affordable so l could have a vacation! I would recommend this service highly. Thank-you Mike at Zoom Rentals!

jamilir

Excellent car. I have rented from Zoom couple times. First time, the car was excellent too. Second time I got a brand new car and it literally had 40km on it. The car also had sunroof which usually the rental cars does not have. Very friendly service. 10/10

Luke Morrison

Zoom Rental Car is great! I'm glad I found them! I live in Canada and have my own car insurance via State Farm and using my own coverage I was able to rent a Mazda 2 for 302 dollars for almost 3 weeks! It was a very good deal. The service I received was excellent. I did not wait any longer than I've had to wait using Enterprise Rental Cars or Budget Rental Cars. While I was renting the car I got a parking ticket in a university parking lot. Zoom charged me for the ticket 60 dollars and I had to ask the manager Mike Sahota to refund me which he did after I sent him the usual proof that I had already paid the ticket. Great service! One thing to remember is to make sure you write down their phone number so they can pick you up at the Airport terminal. If you don't have a smartphone or a computer when you land it could be hard to find. Great company and I'm sure with time they will get even better! Hopefully they won't raise their prices to much so there is an economical car rental option in Toronto and the other cities they service!

David Straughan

I had a couple of major issues with zoom. First, they aren't actually very close to the airport. If you fly into Toronto and are looking to quickly grab a rental car and go, you should skip Zoom. They are a long shuttle ride from the airport. Second, I didn't get the full size SUV I booked. The biggest vehicle they had was a 6 seater Infiniti with almost no room for luggage. We had to just make the best of it because we had no other choice. Lastly and most importantly, their rentals don't come with unlimited kilometres and they charge extra fees for taking their rental cars out of province. This was a complete surprise to me, as well as every single other person ahead of me renting a car from them when I picked up the car. Unhappy people everywhere learning about the "fine print" on the booking email. People book their cars because they seem cheaper when you book but by the time I paid their out of province fees and KM charges, it was actually more expensive than if I had just rented from the usual car rental agencies actually located on site at the airport.

Tausif Ali

200% recommended. Brand new cars for cheap rent, Mr. Pal very helpful and kind person. I work for a company based in Western Canada. We have to travel a lot for business meetings every time anybody from our company travel to Toronto we will rent a car through zoom.

Yomi Olalere

Offering a feedback based on experience is not a bad thing but a necessary information that could either help an organization to make an informed decision about their ongoing relevance in the market or provides an insight to better position the company for a better performance especially, when your business lifeline is highly dependent on the customer service. On that note, I will like to guide the public based on my experience with this car rental company, Zoom Rentals. I strongly recommend that the owner (s) of this company review the employees and front line staff that represents the image of the company. While I may not be privy to the experience of others who have sang the praises of this organization, I can assure that if the rental rate is lowered to $2 per day and Zoom is the only option, I would rather travel by bus. It was awful. It was bad. It was extremely disturbing and unprofessional. That would be it. I leave the balance to folks to make their decision, but remember when it comes to service and your dignity, price is irrelevant.

renante aristan

Amazing experience for my first time rent a car. The staff are very friendly. excellent customer service. It's highly recommended. Thanks you zoom staff

Rex Pickett gibbons

This company really went out of the way to make sure I was not stranded tonight .thay could of left me in the cold but worked with me to make sure I was safe and got to ware I needed to be ... I'm very thankful to the team at zoom for doing what thay could do for me on such a tightly budget

Hamid Memon

It was a great experience to rent a car with zoom. Tajinder is a superb person had great experience to deal with him.

lighty tci

High deposit rate, a lot of hidden/extra fees. The site is outside of the airport so expect delays. The location is not 24/7 so if you are expecting to get to the airport for 8am don't expect it. This is the location on Dixie Rd.

Andriy Lh

200km limit is very easy to use up and if you stay within it, you are basically parking the car for them. minus that, everything was super. ended up paying a third more than with alamo, but was #worthit in everything else

Francisco Melo junior

Rates are cheap but VERY VERY BAD customer service! We rented once and I won't recommend. It's better to pay a few extra bucks and have a decent service than this.

Sudhir Shinde

Have been renting from Zoom Mississauga quite regularly. Reasonable prices and great service. Lot of new vehicles in the fleet as well. Paul is a great guy! Others can try and smile a bit! Overall pleasant experience. Strongly recommended!

Paul Zenta

From start to end my experience at Zoom Rent a Car was great. The staff there is very knowledgable and efficient, they got me out the door within 20 minutes of walking in. Great car selection and customer service,. I would recommend Zoom to anyone that is looking for a rental car for a great price.

R B

This place is definitely a gem! I've been using this service for some time and have never had any issues. The service is consistently 5 stars! The staff is great and management is cut above. The prices and quality of vehicles are great too. I choose this place over any car rental in the area. I highly recommend this place and you will not be disappointed. Ray

David Spence

I've used Zoom 3 times in the past 3 months. Great service and friendly staff. Best deal in town. Definitely worth the extra bit of time versus getting an in site airport rental.

Dele Jemirade

I discovered Routes Car Rental Last year - 2016 and since then I have been using their services. They are very affordable, in fact the most cheapest car rental company I have ever used in Canada. They are very friendly and offer excellent customer service. The service was fast and efficient. The manager for the 401 and Dixie Auto mall location, a lady named Roop Mattu is very friendly, accommodating, efficient, fast and responds to phone calls in a timely manner. Most importantly, all their vehicles are brand new! I recommend you try them once and you will remained with them.

aryan armaan

ZOOM.....The Best car Rental in GTA (Mississauga).... I enjoyed getting in Zoom rental and customer service by Naz and arranging car as per my demand and made car available was amazing. Apprciate for the quick and best happy service. Happy to come back to Naz again to get me the car as of my need..Thanks to Zoom and Naz

Muhammad Sid-Ahmad Ismail

I've had a great experience with this rental company with the ease of renewal - (and info requests) from a week to two then four-week rental - through a quick phone call. This is a professionaly-run company that feels more like a family-owned business - perhaps it is a family business. The rates are good and the car (midsized sedan) was reliable.

Thushaan Thurairajah

Thanks Paul. I am so happy .. rent a car from you. You gave me good price and excellent service. Thanks again.

A Z

Naz was awsome! Helped me out a lot with the car rental! Very good pricing and very nice guy! Great customer service! I highly recommend this place and please go see Naz!

Dave Dat

I've rented luxury cars from this place twice. The guys there and friendly. If you are renting from the airport, note that this place is about 20 minutes away especially with the traffic. Give yourself plenty of time for the return because they only have one shuttle going back and forth. Check in can take 30 minutes at times. Overall the service is great.

anshul jain

It was an awesome experience renting car with Zoom car. Friendly staff with amazing car collection. Thank you for making my trip memorable. Highly recommend...

Bill Green

0 stars. Nice car, but they do not easily disclose the fact that they charge extra for CDW and that isn't covered by your CC insurance. You need to bring your own proof that you have CDW on you own car. Or pay the extra insurance cost, which makes it almost as expensive as renting from the airline port. Never again will I rent from here. If they would add it to the price and be honest they would not have so many upset customers. Both on pick up and drop off I ran into other renters with the same issue. It is in the fine print so read the contract full also they rent for MeX rentals so watch out for both.

Rajaun Ellis

Had a great experience at this location. It was smooth and I had a great up to date car for a pretty good price. Will definitely book them again when I come back to Toronto.

Steven Xie

Good pickup & drop off service. I got a brand new car. Prices are also reasonable. Would use again in the future.

Conspicuous Gma

Great place for a car Rental, very friendly with great offers and their prices is one of the best in the market. Sukh was great!!

Goran Matic

Excellent service, friendly staff, long working hours, and great pricing - we keep on renting from Zoom due to an overall fantastic customer experience!

Justin Wong

Great prices, even during busy holiday periods. I've rented from here twice and cars have been VERY new, clean, well-kept, and well-equipped. Can take some time to get or return your car when they're busy. Sometimes because it's somewhat understaffed, other times because the check-out process requires insurance coverage verification if you haven't rented from them before. Shuttle to/from airport is quick and this spot is worth the little extra time.

Affan Tahir

Charged more than they said they would but I'd chalk that up to them trying to make a quick buck with the insurance company. Car was a 2017 Hyundai Santa Fe XL Sport, and it was great.

Aman Chahal

All the employees were very kind and provided excellent service. We rented a Hyundai SUV and it was in great condition plus very clean. I would definitely recommend renting a car from here. YOU WON'T DISAPPOINTED.

Meshal Abdulla

I received a warm welcome as soon as I stepped into the shop until I returned the car, highly professional and polite staff added to my very positive experience with. It made me feel like a valuable and returning customer given that its my first time renting from Zoom Rent A Car.

Brian Mitchell-Walker

I was impressed with every staff member we encountered from the shuttle drivers to the people behind the desks. As we called to explain our changed flights and delays they kept us calm by explaining how they could accommodate us picking up our car. And when dropping our car off as they opened, they had a driver ready for their opening time to get us to the airport in time for our flight. (The car was great too). We will definitely rent with zoom again.

Lance W Balcke

Best rates. Good vehicles.

Maggie Verity

Awesome rental service, great price and great service. They even gave as a ride to our hotel in the shuttle! Very kind staff and clean environment when picking up and dropping off car. Car worked well and price was great! Paul and his team Karan are great! Everyone is really friendly.

Myles Olson

Shuttle was quick Service at the desk was busy, but not too bad. Car was brand new and clean. Price can't be beat. I'd rent here again. Make sure you bring all the correct documentation. If you' not sure what you need, call ahead. They are very helpful.

Hootan Kamran

When I got the car, since day 1, there was a low pressure error. I didn't put p it when I was returning so the problem was not concealed and they could fix it. But I'm return, they assured me and tried to charge me. When I refused to put in credit card, they refused to provide the prised shuttle service, so I had to get an uber. I would never get it from their inconvenient location without uber. But much worse, is that I realized an hour later that they charged my card without my consent! I am now disputing the charge with my bank. The two stars are for the car which was ok.

Burned Potato (Simpson)

I have been dealing with them since a couple of years and I have the following feedbacks: 1- they have a very good and cleans cars, 2- cheap rental fees compared to all of the other car rental agencies in Ontario. 3- v good communication skills 4- whenever u ask for any help or support they do it right away, 5- they don’t charge any xtra cost for no reason Good ahead and rent a car from their location at 5835 Dixie Rd and I advise u to contact Ms. Sukh or Mr. Naz

Kat BP

Good for the price but the customer service was severely lacking, they hid the fact that there was a Max amount of KM, there were no winter tires on the vehicle which in Ontario is extremely dangerous.

Javan Wang

Very dishonest business. Tons of hidden fees in the fine print that aren't clearly disclosed when you place an order online. They give you all these warnings & ask you to pay when you actually pick up the car at the location.

Chuck Bean

Rip off organization. Drive 20 minutes off airport and then demand that I show proof of insurance. Took an hour to get a car, took an hour when I dropped the car off to get back to airport waiting for shuttle.. Bad service, do not rent from these idiots!

Justin

Great service. Changed my reservation a few times and emails were all answered quickly. Would use again.

Aj Jeji

Rented a Hyundai Elantra and I had an amazing experience!

igoryohei

Worst car rental company!!! they charge me 100 dollar at pick up !!! The car was dirty and service is terrible all staff is disrespectful.

Swag le Desh

Zoom, provided me with a really decent car, with a phenomenal rate for a couple of weeks. Since i wanted to extend my rental i simply called them over the phone and asked to extend the service. Simple, Easy and Straightforward.

gurjot singh

Best service, unbeatable prices. Overall best in Town. Must visit

Raghuram Sitaram

I've been renting from Zoom rentals Mississauga on multiple occasions and have always received a clean new car. I find the staff friendly, helpful and efficient. The billing has always been exactly what was quoted. On one occasion, I spent extra on windshield cleaning fluid, which was 100% reimbursed by Zoom.

Hussen Mohamed

Best experience for the rental cars. Very professional and helpful staff. They give you the best genuine advice.

Deanna Bourassa

This was the WORST car rental experience that I have ever had... i have rented cars all over the world and have never had a bad experience. This place was not at the airport, I paid 68$ for all the extra insurance, and then when I returned the car, the staid there was a scuff on the front that would cost me money. I UNDERSTAND that the car is in my care when I rent it, but I did not make that scuff. I know this. The would not let me leave the facility until I signed their paper, they took my 500$ deposit and wanted another one but I said no. I felt bullied and harassed. I felt unsafe and it was really freaking terrible. It was not handled well. I felt like I'd been hijacked, I felt disrespected and it was a horrible experience. I cried in public because I felt so taken advantage of. They took my money with no real claim as to anything. Basically? I was robbed. The scuff on front? It may have been there at the start, I don't know... I should have paid attention. But that said, I did not do it and it was a mere scruff... wear and tear at best? But the point is, I was terribly bullied by these folks. DO NOT RENT FROM THIS COMPANY. Just don't.

Rajbir Singh

Zoom rental is bad experience ever for me in my entry life . They will steel your money as much as they can. There policies are different when you rent vehicle and different when you rent. I just suggest everyone to stay away from these kind a people.

Mike Juric

AVOID ZOOM MISSISAGA/YYZ Airport Customer service at the counter was friendly and helpful when making payment. However when the shuttle I arranged and confirmed when picking up the car didn't show up I was less impressed. There are no after-hours support numbers and a call to another branch of Zoom proved equally useless. I left a couple of voicemails - no call back, no offer to reimburse the taxi, no interest at all.

Levon Amatuni

Great pick up/drop off experience, modern vehicle, honest approach to business. Will definitely rent out from here again!

Carly Lou Lou

Great service, great staff and their pricing is very competitive. Would highly recommend zoom rent a car. I will be back again if I require your services. Thanks again guys!

Nikola Neskovic

Car was reserved and paid for in advance. During the pick up of the vehicle, they advised me that the maximum daily allowance is 200 km. I have shown them the documentation and conditions from the rental agreement (3000 km within province) and they refused to honor it. I am still trying to get the refund from Flighthub/ Car Trawler/ Zoom Rent a Car. Terrible experience all around...

Tim Pelton

Never again. Off site - means that you are likely to spend 1.5 to 2 hours after you have collected your bags to get on your way. Not worth it. Putting a hold on your Visa seems like a very old fashioned approach, and then they make you sign another blank Visa slip to cover tickets or toll fee administration - just in case. I was not comfortable or happy with this setup, but I was already almost 2 hours late. Also you are far away from the airport - where other options might be. They have you over barrel and they use that.

Aaron Clarke

This company is a bit far from the airport, so if you just want to land and go, it's not for you. But they do offer a free shuttle that will pick you up in about 15-20 minutes after you call them. The service is great. The staff are really friendly and helpful. I got upgraded for free to a beautiful new car (it literally only had 20 km on it when I got it). The price was exactly as advertised with no hidden fees.

Darryl Yao

We had a great experience at Zoom Rent a Car. They were super helpful in getting us the best available rates. Even after we arrived late after our flight was delayed, they kept the place open to service us and then were helpful and friendly as we figured out our rental situation! We'll definitely be back here again. Sukh and Cat are the best!

Majed Mujally

Very bad customer service with the supervisor or manager in this location. The way she speaks to customers is very rude and low professionals. I have rented many cars from car renter companies and never had to deal with this type of attitude. Hopefully you can train them how to handle customers.

MOUSSA CONDE

Worst rental company. Never ever think of renting from them, trust me. They are bunch of liars. They tell you a price online that is fake and will high jack the price after you return the car. A month after they charge your card for some stupid things they create to get you. They don't disclose anything before renting and they wait to tell you their rule later in order to get the most of your money. They even don't deserve this one start honestly.

Jeff Granger

Returned vehicle and was accused of a spill on front seat. When we went to look there seemed to be a faint outline of what used to be a spill that someone (his own attendant or previous client) had cleaned up weeks prior. I insisted I had not spilled a thing but was charged $80 anyhow. Interestingly enough in hindsight a gentleman was discussing an over charge for $80 when I arrived to pick up. I would bet he had been charged also for that same phantom spill.....This business in crooked as can be STAY AWAY! Btw, the vehicle was a 17' Civic (grey) plate CBAW226 just incase someone else is accused they can sight this review and contest..

alex queseng

Rented online on expedia. My experience has been great. Hassle-free and friendly customer service, got a nice van at a good price and they provide free shuttle to the airport. Will definitely consider renting from them again.

Auldrick Brown

Excellent rates and easy to use website to reserve the car you want, many options to choose from, clean and modern. Shuttle provided to and from pickup point. Friendly staff, helpful through the process from pick-up to drop-off

Jānis Čudars

Worst car rental ever. Booked car online with full coverage and unlimited miles. After we gave car back got invoice for all kinds of extra fees and for extra km. fuel tank wasn't full when we received car. Also had to pay extra for insurance. To sum it up don't fall for their cheap prices as at the end you'll end up paying double. Or even more. Scam! AVOID AT ALL COSTS!!! Why can people just have honest business? I really don't get it. Just raise the price a bit and be honest. It is really not that hard.

Raymond Mowla

I've rented quite a few times with Zoom both for business and personal reasons and have always had a pleasant experience with them. I reserve ahead of time so I have never been let down on getting a vehicle for the important occasions. All the girls there contend with a lot in way of customer service. People can be demanding, condescending, and down right abusive, but every one of them serves with a brilliant smile and have been accommodating and kind. I always look forward to the few minutes we get as we work out the paper work. The car selection is superb. I mostly have opted for Mazda 3's and Hyundai Sonata's, because they're great on gas, sporty, responsive, and adequately accommodating for carrying others. If I had to honestly suggest one area of improvement, I haven't always been totally thrilled with how the cars are cleaned, but that's not because the cars are filthy or anything. I've worked in auto cleaning for many years and I guess I just have a far higher standard than most people. So that's not actually a hit at them. I hope it's received as nothing more than constructive criticism. In terms of value/price, I've rented from many places, but I stopped once I learned about Zoom! I'll let that speak for itself. I look forward to years of continued business with my friends at Zoom!

Rodrigo Reston

Picked me up fine at mechanic, nice driver, nice car. But at location, rep and supervisor (?) refused to call my company's fleet car management service. I was force to call Enterprise, which was 5min away - they picked me up and in 5min had my reservation ready.

Marvin Bernal

I've rented a car here or a 3 months straight and appreciate the service here. The cars have always been well maintained and really clean! Fair value and usually no waiting at all. My only concern here is that during my rental if I wanted to extend it I wish I did not have to go back to renew and wish it could be done on the phone.

V G

I don't write reviews but this expereince made me do. Have been renting cars from couple of years now, tried zoom for the first time and it was the worse experience of my life. The company has employees who are making best efforts to get the owner out of business. The associates are yet again a black spot of customer service. They argue for no reason, the girl who helped me harassed me and when I said this was not a good experience and She replied " Its fine we dont need your inputs" I wish there was an authority whom I could complain, Even if you get a deal for this company PLEASE DONT USE Them! These guys are rude! Will never rent from them in this LIFE!

Emmanuel Wagne

Zoom Rent a Car at Dixie Str. just at HWY 401 is not only quick accessible, but also have excellent service-provider agents at this specific location. I was amazed the day I came into their office! The staff here is highly professional and very helpful. All their cars are clean and in excellent condition. At the end you just have a feeling to have friends who are there help and commit to customer

Aimen Safi

I like the flexibility and the kindness of the front desk, they offer many options for the insurance in case you didn't have your own. I'm usually picking up my car with weekly rates, cheaper than other competitors. I'm happy with them. Also, they offer a shuttle to and from the airport which gives an option for you too.

Loren Cleveland

Asked for a Toyota Corolla to rent. When I showed up all they had were 6 seater dodge vans that burn more fuel but that's all they had. First van was 2/5 full of fuel and that's what's expected to be in it when brought back. Dont be so lazy...fill it up for the customer to make it easier for them. Now I'm charged for using their insurance because telling them I have car rental insurance isn't good enough for them even though it was emailed. Tried this place one- never again. Worst car rental experience in a very long time. ????????

S B

This was the worst rental experience in my extensive involvement with car rentals over the years. It seems more of a scam than a reputable agency. After reading through the reviews and noticing other people encountering the same problems I did, it seemed only right to shine light on the issues many of us dealt with. I booked through Expedia and purchased resonably priced insurance through them as well, but once I reached the check in counter the pushy woman at the desk kept insisting that my insurance coverage wasn't sufficient and I must purchase their insurance as well, at a ridiculous price. When I refused she offered the insurance package at half the price. Considering that I was renting for 1 month, it seemed she did not want to lose out on charging me extra for insurance that I already had. After a long wait she brought the car around, went back inside, then came out and asked me to sign the documents without doing a walk around of the car. Upon inspecting the car once I returned it, there was a tiny mark on the lower part of the bumper that I had not noticed considering the size of the spot in question. They insisted that they must make a claim (through the Expedia insurance that they were so immensely against. I asked why they don't file a claim with their own insurance, they said they don't cover these issues...at those high rates). I argued with them over the mark, considering the insignificant size, of course I had missed it when I was asked to do the walk around of the car alone. During this conversation, the representative who I had dealt with upon pick up was YELLING at me from the back room insisting she did the walk around. I was shocked by the lack of professionalism and the obvious scam they were trying to pull over the insurance company. The claim process was an ordeal of its own - not with Expedia's insurance - they were wonderful. Zoom charged my credit card the full amount of the repair costs without informing me or providing an invoice in advance. I suppose this is what's to be expected with a subpar agency.

Jang Nahal

Excellent customer service from Zoom, Offered me very reasonable rates and wide options to choose vehicle for renting. Staff is very knowledgeable , cordial, helpful and helped me to choose right car. Though I rented first time from them but my experience is very good. Again excellent service for pick up and drop off , very nice cars and brand new. Great value for money. Thanks ZOOM !!!!!!!!

Musab Syed

They had a car available when the company i originally booked with didn't. They got me set up but the car and price could have been better (ended up with a Dodge caravan that was new but had the bare minimum for features).

Mark Argentino

Quick turnaround, friendly staff and helpful, filled windshield washer fluid before we left, good attention to detail, great prices, easy access from 401 and Dixie, just north of 401 so very convenient location, they have an of his key drop at adjacent hotel, highly recommended!

Michael Santonato

Their manager turned around a 'not so great scenario' into a really awesome situation. I'll save you the details, but he really went above and beyond for me and my friend. This is customer service in 2017. The standards are high and he came through. If you need anything, these guys will definitely take good care of you.

Brad Ridler

This place is a total scam. You may think you are getting a better deal than an on airport rental agency, but you are not. They demand to verify your personal insurance policy coverage, otherwise you have to buy their ripoff coverage making your car rental more expensive than at the airport. Save yourself the hassle of being stranded as they are far away from the airport. Just spend the extra money at Alamo, National or another reputable company and don't let these losers take you for a ride. A lot of the good reviews on here seem super fake, so buyer beware! Update in response to reply from the business: it wasn't an issue that you wanted to verify my insurance, it was the fact that this was disclosed NOWHERE until I got to your location. Additionally, your staff member with the smug attitude the moment I questioned your policy made me realize this whole thing was a racket. I can't believe I even attempted to call my insurance company to appease your ridiculous policy. Luckily I listened to my gut and left. The Best Western right beside you had a shuttle so I could get back to the airport and not deal with scam artists. And for anyone reading their 5 star glowing reviews, dig a little deeper because they are SO fake. Looks like they were purchased off Fiverr and told what to write. It's painfully obvious.

A.H K

Excellent customer service from Zoom, Offered me very reasonable rates and wide options to choose vehicle for renting. Staff is very knowledgeable , cordial, helpful and helped me to choose right car.

Lynda Kraar

I've been using Zoom for 10 years. I've always had a great experience with the staff and the cars. I plan to continue using Zoom and am so happy to see they've expanded into other places that I visit. Highly recommended car rental agency.

Mohcine Hiri

Good cars and service! Sukh is very friendly and always gets me the best deals! I definitely recommend Zoom Rent a Car!

Inbelievable Games

Shuttle pick up was quick. We got our car quite quickly and were walked through an easy inspection of the car. Car was great, heated steering wheel was awesome! Great service!

aldy32

I've been renting here for quite some time now. Cheap prices, great service, excellent cars (Brand New)! I'm definitely coming back!

Jean de Oliveira

It's my first and last time using them. I strongly suggest looking for another place. The van was very old, dirty and the service was horrible.

Andrew Campbell

Extremely unprofessional. I called earlier in the day and talked to someone about booking a car and she couldn't give straight answer or answer my questions at all (on her defense she could be new to the job) so I booked a car online and when I landed I called them multiple times with no answer and actually picking the phone up and physically hanging up. I talked to Pearson airports information guide and was told to call them from a designated phone so they can pick me up. I took the train to the spot, called multiple times again with no answer and they hung the phone up again. This whole thing left me feeling bitter about the company, so much so that I'm leaving a review and I hardly do this

Wam WAMBOAH

I truly recommend Zoom. For me it is very convenient; as I drive a highway truck and zoom is across from truck stop that Where i parked. Staff are knowledgeable, courteous; grate people to work with, and for SUKh she is stealable to work for. Thank you Mississiaugo Zoom Thank you Mississauga . SUKh

Crystal Wishart

I have been renting from Zoom for about a month and a half (not including one terrible week with trans canada/EZ rent-a-car). When you first pick up the car they tell you EXACTLY what you get and what you will be charged if you exceed that. I have coverage under my own insurance so I don't have to pay for that, just had to email a copy of that part of my policy to verify. They are VERY efficient with each renter and have great, up to date cars that are CLEAN I only had one problem with the smoking fee because unbeknownst to me two people had smoked in the car (because it was cold) a night but they paid for it and I can't REALLY complain. I was advised of the fee and it was paid for. Prices are great. Staff friendly. They try their best to have you in and out quickly. Can contact via email or phone (calling is faster of course). Definitely my go to rental company from now on. Will be renting again next week!

Roya Jacob

Rented a car from them for 2 weeks and I'm extremely happy with the service. - The lady at the front desk patiently did explain me the different insurances that were applicable when I rented a car. - Extended my rental period for which I spoke to Paul he not only gave me a discount but told me I could pay the amount when i return the car. Saved me a trip to their office. Overall happy with their service and also with the 2020 model Elantra I got from them.

sneak dotberlin

I watched a staff member physically assault a customer inside of the office while renting. They also tack on insurance outside of the quoted price. Definitely sketchy, I will avoid them in the future. UPDATE: Everything in this review is 100% accurate. They contacted me with excuses to ask me to remove this review, and offered to discount the add-on insurance. I didn't accept their bribe. Who knows how many other negative reviews they convinced people to take down? Super duper unprofessional. Avoid.

Barinder Singh

Great service and best rates in GTA. I highly recommend them. Rented 2016 Honda Civic earlier this week !!loved it!!Thanks Paul,Naz and rest of the friendly staff

TJ gill

Always have vehicles even at the last minute. Vehicles are new, unlike a lot of the smaller rental agencies.

Sheromie Vittachi

Very nice people here. Helpful, kind and professional. I would give 5* but they don’t have the car I asked for ( Honda Civic-They just have Nissans) The Nissan Sentra was fine and a newer model with lane assist. She gave me extra mileage but I was just driving to my quarantine location and didn’t use the car again for 2 weeks. I would definitely rent from them again.

Nicole Charles

I rented a vehicle from this company actually twice in a short amount of time. I found their prices very fair compared to the competitors. The car was clean, fully serviced and surpassed my expectations. Zoom staff Employee Max, helped me out when I had to change last minute details regarding the rental. He went out of his way to help me out which made my overall experience a great one! Thanks Max!

Armand Marc

I rented a car here for the first time after renting from enterprise for the last 12 years, The service is fantastic. When I returned the car, they went out of their way and gave me a ride to a destination that is out of their way!!! I am definitely coming back. Thank you.

Alan taylor-baptiste

Tried to rent from the Mississauga location and was put on hold three different times for over a half hour each time at which point I hung up and sent e mails complaining. The reply to the e mails was "Try now". Told them I wanted a reply from a manager. Got a call from someone call Mike who told me he was a manager and put me on hold three different times but did get back. I told him about the poor customer service and he just kept cutting me off saying "thats not helpful, lets move forward" and "Why don't you rent from someone else" He told me he was very busy and had three students return to school, and 1 person on his honeymoon. He said he didn't have any small cars or much left but would try and make me happy, and that he would get back to me about a rental later in the day. Mike never did, but Paul eventually did while I was out. I took Mike's advise and rented elsewhere. No customer service and no guarantees even if you get a quote. Epic fail

Calder the walker

DO NOT rent a car at this place! A lot of extra fees and overchargings. Telling you your credit card doesn't cover some insurance that are covered at ALL other rental places. They gave me a Mazda 3 and told me the gas is full but actually it was one bar less. And then when you found out all the extra fees and you want to cancel the rental, there's a 30 dollar cancellation fee. Sucks!

Gurinder Multani

I had a wonderful experience renting a car from Zoom Rent a Car in Mississauga, ON. The service that Zoom Rent a Car provides its amazing. Staff always has a smile and makes you feel welcome. Will always use Mississauga location to rent because they provides excellent customer service. Rates are low and cars are new!

Tabish Shamsi

Highly Recommend Zoom. I got the lowest rates, the vehicle was excellent and service was great. I personally would never rent from any other place.

Matthew Rivard

Rented a 12 passenger van from here for a period of less than 24 hours. Plans changed and I had to cancel, which I did a week in advance. I was charged 2 days of rental, plus an after hours pickup charge as I was originally needing to pick up after close. I understand the terms included a clause for full payment on van rentals, but they went over and above to charge me an extra day of rental + late pickup charge for a vehicle I never ended up using. Poor business practice and will never consider renting from there again.

Ajeet Sran

Very much improved services, Explains all the costs upfront. New & Very clean vehicles. Can also rent 10,12,14 Seaters from them.

Kamal preet singh

Best experience for the rental cars. Very professional and helpful staff specially Parmpal .He give you the best genuine advice and best deal. Great experience during my stay in toronto.

Reza

Although I thought I had paid my rental cost beforehand using my credit card, when I got to this supplier (Zoom Rent A Car), they told me I owed them 100s of dollars in cash as insurance payment. Given that I am new in Canada, the staff repeatedly tried to intimidate me saying that it would be illegal if I didn't buy their expensive insurance. The insurance payment I ended up paying them in cash was easily more than the cost of renting the car itself. It would have been cheaper to fly to my destination. Why wasn't I told about this mandatory insurance cost up front when I was comparing online prices? If this cost was included up-front, I would never have selected this place. No wonder this place is just a shady two bit operation that doesn't even have its own toilet. Go for the big players (Hertz, etc) instead.

Nitin Sharma

Being new to Canada, a biggest challenge for me was to arrange a car to drive and a friends reference to Zoom Rent a car was like a blessing. Zoom is the most preferred place for me to rent a car as they have best of the fleet comprising of the latest cars that are always clean and well maintained, their customer service is superb and staff is very friendly, well behaved and well informed. The meet and greet I receive whenever I go for bookings gives me feeling of meeting friends rather than some staff members providing service. I highly recommend everyone to book their rental cars with Zoom not just while coming to GTA via airport however to the locals for their ad-hoc needs to enjoy best service and best rates in the market. Looking forward to a continued excellent service and support from Zoom and wishing them all the best in becoming top car rental agency in the region.

Hernan Berezan

Great customer service, new cars, and fair pricing. Good experience overall.

Farzad Salehisadaghiani

1- The manager of this car rental company is very rude! 2- The price shown in their website seems to be less than any other prices, however, when you get there they add a mandatory extra insurance (about 10$) to the total price. So there is no point to get a car from this irreputable company. 3- They never trust the customers and they charge your credit card for about $600 to make sure that you bring the car back. 4- The worst thing is that their cars' millage is limited to 200km inside Ontario which is irregular against other companies like Alamo. Take into account that it takes 80-100km to go to the downtown Toronto from there and then come back to return the car. So you have only 100km left to enjoy the car. 5- They ask lots of questions while they are filling the application form. It takes 15-20mins to listen to their bullshits and sign every places that they ask. 6- Once you arrive at Terminal 1, it takes 30min to 45min to get there. Because first you have to find the monorail to viscount station with the waiting time of 10min. Then you have to wait 20min for the shuttle bus. After all it takes 10-15min to get that dessert by the shuttle bus.

Omar D'Souza

Excellent experience from start to finish. Service was prompt from pick up at the airport and having a shiny clean car ready! Seamless service from friendly staff who care to shuttle service to and from airport. Cat took great care of us and booked us the best rate above all during travel at Christmas. This is by far the most reliable place I’ve booked from!

Jeffery R. Skinner

Decent experience. Brand new car, worked great. All details explained prior to signing paperwork. Staff reviewed car with me during a walk around and made note of previous small dings. Shuttle from the airport was a bit of a wait initially, but dropping the car off and shuttle back to YYZ was quick.

Shane Goucher

Third time renting from this company. Was nervous at first as I've only rented from Enterprise, but to my surprise I haven't been disappointed once! Glad to see the reviews on google be accurate for once! Naz, and the team are honest, personable and accommodating, despite how busy they always seem to be! They're hard workers and make every effort for you to smoothly transition into one of their rentals! I'm not sure about some of the other reviews, but if you go in with a good attitude and are willing to meet the staff I guarantee you won't be disappointed. The fleet is up to date, clean, and every rental has that new car smell. Not to mention the mechanics do an excellent job and if you have any issues with your rental they encourage you to call anytime! Thank you for your excellent continued customer service Zoom Rent A Car! I'm glad to know there are companies in the GTA like Zoom that have the right priorities in mind. Two words: CUSTOMER SERVICE!!! Thanks Zoom! -Shane

Josh “joshpwnzz” B

I rented a car from zoom rent a car in Mississauga. the staff was friendly and the service was great. I would recommend them to anyone looking for a good car rental company.

Kenny Street

Quick, and professional service over the phone and upon our arrival. As well as a hastle free drop off. Will definitely be coming back!

indica british columbia

they will get you on extra charges and you have really no choice but to pay . just stick to the big names at the airport, save the hassle and get piece of mind, its really not much cheaper after you factor in hidden charges. plus the indian guys working here bully the customers. i wouldn't recommend this business to anyone.

Elisa Song

First, the cost to rent a Dodge Caravan for 4 days, with 2 underage drivers (24 years old), and to go out of province (Ontario) was $586.00. They wanted to add a $400 deposit when we were paying and they tried to charge us $1200. Even if it's just a deposit, that's not what we agreed on and it just felt plain scam-ish. We had to ask "Why is it $1200? It shouldn't come to more than $1000." Their response was as dry and rude as their service (no words, just eyes rolling). My friends and I (7 people in total) rented to go on a road trip from Toronto to Montreal to visit some other friends. When we got the van it was very dingy (crumbs on the seats and the windows were so dirty). We noticed the "check tire pressure" light was on but the people said "Dodge Caravans light up often and it doesn't usually mean anything." Unfortunately, it did mean something this time because we got a flat tire towards the end of our trip. We pulled over 500m from an exit when we noticed there was something wrong. From where we pulled over we could see a gas station right off the exit. In order to change the tire we pulled out to the gas station and attempted to change the tire. Luckily there was a mechanic passing by and offered us his help. He changed the tire for us and evaluated the tire. He said there was no nail, no puncture - it was just very worn. He said a tire in this condition should not have been rented to 7 people, especially if they were on an out-of-province road trip. We returned the car back the next day and explained everything that happened. An employee came out to check it out. We showed how worn the tire was and he acknowledged that it was worn and he couldn't see any nails, punctures etc. on the tire. He explained that if the evaluation shows that we had no fault, and it was in fact due to the worn tire, we would only be charged around $20 for replacement costs. They sent it to an affiliated mechanic and let us know that "It was not the customers' fault" and they will only be charging us for minor repairs. The next day they billed us $290.68 for the tire replacement. We asked why it was so much and then they changed their word and said that there was a huge puncture on the tire and it was "unrepairable" and completely obliterated. We asked for a picture because the mechanic, the employee and the 7 of us had all apparently missed the huge hole. They sent us a picture of a completely different tire with a noticeable damage. We refused to pay because, bluntly put, we were being scammed. We argued that the tire was and that was their fault for not maintaining the car properly. We reminded them that the day we got the van we brought it to their attention that the "check tire pressure" light was on and they ignored it and allowed us to drive a full van of people over 600km. They stuck to their argument that Dodge Caravans commonly light up and nobody ever checks it. We argued that it mattered in this case and they put 7 people's lives in danger by renting out a faulty vehicle. Their response was "You are entitled to your opinion". In the end we got charged a total of $876.68. Besides renting out faulty vehicles, their customer service is absolutely appalling. They cannot maintain a logical and reasonable conversation. I am an educated professional and aim to maintain a mature, classy and socially attractive self. We tried our best to speak professionally and logically... I have to say I have never met harder people to get through to. The communication between the employees and the employer, the employee and the customers, the employer and the customers are all substantially lacking. Their stories changed from one day to another and from person to person. They like to roll their eyes if they have nothing to say. By far the worst experience in customer service in our lives and we are going out of our way to make sure that no one ever has to experience such misfortune. If not that, their vehicles are not properly maintained and present a serious possibility of a tragic accident.

Shady Jay

Car was clean, shuttle service was easy. Price is nice too.

Andrew G

I am a local, and a needed a rental for few days. I shopped around and found zoom. They had the best deal by far than any one else(besides airport) in the west end. I was actualy surprised to find a deal like that off airport. So I completed the order over the net. I went to pick up the vehicle, but there was a misunderstanding with the insurance. After awhile the employee provided me a solution I could live with. A bit of a wait but its ok. Also a bit more customer service would be nice. I got an upgrade for free with out me even knowing, and I had a very pleasant experience with the vehicle. When I returned the car It was a total different experience. I was treated like a star by a new individual(Micheal). Over all the experience was great and usually that's not the case with rental companies.

Mike Murphy

Used Zoom for the first time recently during a trip to Ontario. The car was great, the service was friendly and helpful, and at a considerable savings compared to traditional rental agencies. I would definitely go with them again.

Alex Doudaev

Good service and great prices. Make sure you have your insurance sorted out otherwise they will charge you. Also there is a milage limitation 200 km a day, so city driving only. Shuttle service to the airport was very useful.

Micky Sachdeva

We are very happy with our experience with zoom rent a car . We rented a car for 3months & these guys know exactly how to make good relationship with their clients. I would recommend zoom over any car rental company . Special thnx to paul & mike ????

Karin C.

I wouldn't recommend this place to anyone, esp business or frequent travelers. I waited 45 minutes for the shuttle, after being told it would be 15 minutes. That put us in rush hour. So it was another 45 minutes before I got the car. I missed a meeting and dinner that evening. They told me to bring it back around half full. Upon return, I was 1-2 liters (half a gallon) below half, and they insisted I go to a gas station and put $3 of gas in the car, before they would accept the return. Not a customer oriented place at all. Never again will I rent here.

Avi Harkishun

The service is fine. Not the best. It can get bit confusing for the customer. Zoom doesn't seem to be organize. Thr price is fine. You get what you paid for I guess.

Mr. Eagle

they are professional and save your money. 3 day I rent a car this place very very safe and help. thanks zoom rent a car.

Aaron Lee

Although they posted it’s unlimited milage for their rent-a-car in Expedia, after a call-inquiries, it’s turned out there’s 3,500km limit without allowing crossing border to US!! Beware of their deals!!

Kawaljeet singh

Good staff and experience person in front desk????

LIEZL KHO

Rude lady front desk last night ( Dec.4, 2019). Poor customer experience and turned us away! It's a blessing in disguise coz we got a decent deal from a different rental company.

Rabee Kayssi

I was charged $1060.08 for a small scratch on the car bumper after returning the car, which was caused sometime when I had the car parked. They claim that's the amount estimated in the repair invoice. As per "professional appraisal", a 2 inch line scratch on the bumper would cost 1060 CAD to be repaired (including disassembly of said bumper for some reason). Where else in the world would a scratch like this cost as much? Only at Zoom. Hack company, working with fake appraisal company, to rip off and scam clients, and in the end their cars aren't even fixed. Whenever you rent you will see the scratches and bumps from previous customers, which Zoom charges thousands for fixing but never do. Also their shuttle is always late, makes you wait more than 20 minutes, operator on the phone is rude, and lies and says driver waited for you for so and so long. Their office location is more than 20 minutes away from the airport, which isn't mentioned when you book online. They charge your card after 2 weeks after you've returned the car, for whatever reason they might come up with, without any authorization from you. Lastly their employees are rude, roll their eyes when you have an inquiry, and then either reply too fast and say "policy" or don't give you a straight answer at all. Save your money and sanity, and stay away from Zoom car rental.

Colin Duff

Great car, great price, friendly service. I use them every year when I return to Canada for a visit.

Mandeep Singh

Excellent service.. gave me a free upgrade when i had issues with lot of luggage... nice car with all the latest features

Harish Kulkarni

Amazing service, brand new cars and cheaper prices !! I’m looking for corporate packages . Awesome location

Shawn T

Most horrible experience I have ever had for car rental . Read the other bad reviews before booking as lot of ppl been scammed by them so far!! They charged us for whole day when I was 10 minutes late . Also they charged us for unothorized 2nd drive coz one of us drove from the gAs station to their office which is 50 m. When we refused to pay that amount they just went ahead and charged the card anyway . Complete extortion and we have now lodged an unothorized charge with our credit card company . All in all horrible horrible experience. Stay away, the so called “cheap” rate isn’t worth it.

Jack Lloyd

Extremely good customer service and the vehicle was excellent. Wonderful experience with them.

Randy Olan

Fast friendly. The only thing I didn't like is the 500. Up front fee. I call it good behavior tax as you get it back 3 days after return. Will I use them again? Certainly. Thanks Soon team.

Joe

I won’t rent a car again from here anymore. You will need to buy their insurance package because they don’t accept your own insurance. The vehicle condition was terrible. Irregular vibration continued to occur while I was driving with the car. They offered me more mileage, but not helpful at all because my mileage was already with the limit.

sean s

Great service & very reasonable! I would not hesitate to book with them again! Thank you Max for staying late to pick me at YYZ! Companies like this give me hope for Canada! Thanks again! S-

Anshul Bhandari

Great prices and fantastic customer service. They will pick you up from Viscount station and at counter explain everything in detail. Have now thrice got a brand new car, with practically zero milage on them. My go to place for car rentals.

Paul Bullock

Do not rent here. Decent staff but I booked on Booking.com which clearly said unlimited mileage on the ad and in the Ts and Cs. Upon renting they said, "no, it's only 200km a day". I showed them the Ts and Cs, they didn't budge. Cost me 3 hours of a 36 hour trip. Followed up several times for a refund, no communication. 0 stars, do not recommend. UPDATE: Still no response. UPDATE 29/09/21 They still refuse to accept responsibility for their false advertising, whether it was deliberate or not. I didn't take the car that day but they're trying to keep my money. Update 30/09/21. When I went to the "Mex" location it was a Zoom location so I assume you're linked? No matter, Booking.com has now arranged a refund. thank you booking.com. The rest of my review stands though.

Nikita Villegas

Do not rent cars from this company, Zoom rent a car will claim you damaged the car and charge your credit card for damages that never existed just to take your money! Please go to Facebook, you will see a lot of victims from Zoom rent a car; Zoom rent a car are a group of thieves, steal our money by claiming false damages

Spartak Lacka

This is a honest review! The cars are very nice, and brand new, but the staff is a little bit arrogant, so work more to be friendly with people.

Eugene Borysenko

Nice service, new cars, good price! They do not have unlimited miles, but gave me a discount for those. Great option if you are travelling local.

Morrighan Le Faye

Do NOT use this company. I knew it was cheap because they were not at the airport but they don't even send a shuttle directly there, they expect you to ride the airport shuttle to an outlying station first. OK, I could handle that. But they are only open during "business hours." And while my rental reservation stated I would be dropping off the car after that they never mentioned to me that the office would be closed. I had no way to get to the airport and had no idea what to do with the car so I had to pay $150 to change my reservation and $60 for a hotel room. When I called their "emergency" number I got a recording. What would happen if I had an accident? If the car broke down? You really get what you pay for, do NOT do business with this crappy outfit.

Reza Ghalamghash

Terrible experience! ???? Every car has a lot of minor scratches that nobody cares when they a car, when you return the car, their staff show you a few of them and charge your credit card and finally encourage you “ let us use your insurance too” .

Michael Fainshtein

The service is good. The cars are new and clean. The prices are slightly high. Too long before the release deposit. 30 min away from the airport and not so convenient in a rush time. The shuttle to the rent offices is not always in time.

Heather Bartlett

The best car rental service in Mississauga! They’re always so helpful and friendly with a great selection of cars.

Eva Dianiskova

Worst experience ever! It take about hour to get there. Very arrogant and primitive personal which never heard about customer service. This company will charge you extra for everything. Additional driver, if you are going outside from Ontario you have to pay for every day but you can drive only 200 km/ day everything else is 0.18$ km. So in the end you pay much more like other place. I do not recommend to use this company. They dont deserve to have any customers. I was expecting way more from Canada.

Ivan Kaliuzhnyi

I had doubts about this place since it appeared the lowest price in my search results. Placed the order online and then got really anxious after reading all these one-star reviews on google maps. However, everything went fine. Staff was friendly, service was fast. No complaints. I honestly don't know what those one-star reviewers are talking about.

Amir Amiri

Worst experience ever, forces you to have insurance unlike other rental agencies. They advertise they're at the airport and it's definitely not

Rim CN

PLEASE make sure to AVOID renting from ZOOM RENT A CAR, all what they want is to have your credit card. "SCAMMERS". Double check your rental agreement is matching the car you get. Worst experience ever.

Travis Routley

I had the best experience Zoom. Super affordable and very friendly service. The lady I dealt with was Sukh and she was super awesome. They also have a good selection of new vehicles. This is The only place I'm going to rent from when I'm In the area. Thank you Sukh.

Elizabeth Denisyuk

great service! car was new, workers explained everything clearly and carefully. we rent a car with Russian driver license which was great! will rent a car with this company again.

Prashant Mali

Excellent customer service. They will always beat the rates and provide latest cars. Always recommended.

Jaspreet Kaur

Amazing service by most helpful staff.Clean cars and quick service. I will definitely recommend them to my friends and family. Five stars ????

Guy Pavlov

I booked the car on Kayak and paid $266.43 for 8 days. Good deal? Not at all - I ended up paying $712.87 due to hidden charges. Also, it took me 2 hours to pick up the car. Here is all the things they charged me for after the trip: R E G -U N L : D a ily R E G -U N L : W e e k ly E x c e s s M ile s T o ro n to A irp o rt C o n c e s s io n fe e G O L D C A R D S U R C H A R G E U S A E n e rgy R e c o v e ry F e e M A IN T E N A N C E F E E V L F H .S .T .

Obinna Okafor

Zoom rentals provided us with a high quality service, reliable car, good customer service and saved us some extra cash when we returned the car an hour late.

Lachatte

I rent cars there many times and I never had a problem. Staff was nice. Cars were clean and reliable.

Johnny Trapani

I have rented from this company 3 times and the service is exceptional...the car was beautiful and clean...they picked us up and dropped us off really quickly...5 star service...I would definitely recommend this company for a car rental.

Crystal Tong

Sukh and Cat are great! They were incredibly helpful and stayed after hours to help us with the car rental process. Thanks ladies!!

谷扬

Rented a brand new car with a very low rate, their receptionist did a pretty good job in customer service and explaining details about the rental agreement. I paid the same amount that I bit on website, no hidden fees when you return the vehicle. They only problem was they doesn’t offer customer a ride except airport. Overall it was pretty nice rental experience with this company, recommended.

E. Barq

Friendly staff.. nice service .. didn't wait long for the shuttle to arrive and pick us from Pearson Toronto airport.

SIP Distribution East

I used to rent a lot of cars over the GTA. Once I found Zoom Rent A Car, I changed my provider ! The great price, amazing service, and fantastic staff let me use their clean cars and I am always satisfied. They are definitely the number one independently owned car rental place in Toronto. I even contacted the manager to purchase one of their vehicles and they guided me in the right direction and got me the best deal in town!!! It was straight from the dealer. Nobody else does that, I SAVED A TON OF MONEY! At the end of the day, I bought the staff lunch and brought a bottle of liquor as appreciation. I know this post is public and I say it is how it is. I know how important true reviews are and I really hope competitors can take notice on how to service their customers properly.

Sagar Batra

The staff are very professional and very kind, first time having a rental vehicle and it was a great experience. I highly recommend Zoom car rental!

Prafulla Chaudhari

Good and cheap car rental for long term. And you will get new cars for low prices along with cheap insurance options. Get your next rental here!!

Yusra Hamad

Overall it was a good experience, had a couple of hitches as they said when I got there that I don't qualify for their insurance because of the car I wanted on g2, kind of upsetting because honestly they never wrote that on the website or anywhere. All they said was valid drivers license. Thankfully Expedia had me covered since I used them to book the car and opted for the insurance at that time, so even though the company refused to give me insurance on that car with a g2; Expedia did. Wouldn't use a 3rd party if they could offer the same stuff because the company overall is nice, I don't like 3rd parties dipping into their profits. It was a nice experience, nothing too rough like the reviews suggested, just make sure you take pictures of any prior damage. The company will simply ask you for the pictures you took and no hassle incase anything comes up. I was scared at first when I got an email from them but then I showed them the inspection pictures like they requested and they quickly apologized and thanked me for the clarification. Would use them again despite the hiccups :)

Tristan Katwaroo

Fraudulent scammers. Everyone that is talking about fraud is correct, the owner just sits here and writes positive reviews all day. We just rented a 12-seater van for a week for an international robotics competition, return it and they accuse us of cracking the rear bumper. Then they change the story and say we cracked the side panel as well as repainted it? Come on guys, you could have fooled us with the first part, but the repainting is really what gave you away. Before we took the van we pointed out the scratches to the employee who was inspecting the vehicle and he said he took note of it which he clearly did not. We will be taking further action on Zoom Rent A Car as they have billed us $815, after the $1500 deductible for bumper repairs. We suggest everyone else suffering a similar experience to take legal action, as well as file a complaint to the Ontario Consumer Protection, whom already have numerous complaints on this company.

Adnan Ansari

I have been renting through Avis and Enterprise rental car for over 6 years for business. A couple of days ago, my wife needed a last min rental and all other rent a cars close shop between 6-7pm. Zoom was the only one open till 10. When returning the car, my wife dropped it at the gas station in the same parking lot at Zoom and took off as she had to rush somewhere. I filled up gas and returned the car. Thats when all hell broke loose as they started crying over the fact that someone else "drove" the car besides the designated driver and said that its a "Breach of Contract" and they have to fine me $500! I have done returns of these sorts for years at all other major rental locations and as long as the car is returned in the condition they were rented in, they just take the keys, charge the CC and thats that! I had contacted them a year ago and tried to book with them. They informed me (and everyone) over the phone that the mileage was unlimited and states that online as well. After I showed up there, thats when they mention that the mileage is only unlimited IF you fly into town. Else its only 200kms/day. These LEECHES just want to suck whatever they can on any opportunity they can exploit. DO NOT RENT with these guys as you never know how they will screw you over!

Gigi Gonzalez

This company was wonderful! My father rented a car with them and they were very friendly and down to earth. Hit it off so well you'd think they were friends for years upon just meeting. Offered him a great deal for the weekend and even drove him to and from the airport. Superior service and excellent personalities, 10 stars would be more fitting.

Fz Radwi

The price you're pulled in with, doubles by the time you're at check out. Multiple tiny fees which the staff was not able to really explain to me. The 5% less off any price matching also is a bit of a gimmick. When I inquired, the staff got quite defensive and said it was under very specific circumstances and it has to be from certain large rental places and ultimately subject to availability of their cars - not realising that I already had a confirmed car booked :D Renting itself was alright. Unfortunately the car wasn't as clean as I would have hoped... I only rent from here because it saves me from going deep into the airport - eventhough I was charged airport handling fees at this location! (It's on main Dixie!)

Jane Hadley

The attitude is lackadaisical. We were told the shuttle would be waiting for us at Viscount Station. It wasn't. We called and were told the car rental place was only 5 min from there and the van would arrive shortly. It didn't. We called again. Finally it came about 25 minutes after we arrived at the station.The van driver provided no assistance whatever in getting the luggage into the van. On the return trip, we asked about which terminal we would be flying out of. The driver said she knew nothing about the subject. She also pointedly refused to assist with stowing the luggage, which was a problem because the van had so little capacity. Several of the passengers were really struggling to get their luggage in. And several of us ended up holding luggage on our laps. Not a terrible service, but not a very good one either. Somewhat lacking in the service ethic. Build extra time into your schedule if you use it.

Butter chicken

My insurance sent me here when I had my accident in July 2018. When I had another accident a week ago, my insurance asked me where I wanted to pick up a rental car. Without any hesitation, I chose this location. The employees here are top notch. Super friendly and always there when you need them. The quality of the cars are top notch as well. This location has the best cars and employees, and those employees need to be recognized for their excellent service. Thanks again Zoom!!

Ms. Destiny

Paul the manager offered such amazing service from the start when I needed to change my recently booked reservation. But then my vallet key gets separated but he works it out for me to return it safe and sound. This will be my new car rental place when I’m in Toronto every month. Thank you!!

Khushboo Phull

Do not Go for Cheaper deals. This Rental company is bad, my husband and I rented a car.. They are full of themselves, no empathy, poor customer service, no acknowledgment. Our Credit Card cover rental insurance but forced us to get their own insurance and were rude enough to say that you take it or leave. They can blame you for the damages that were always before the you rent, if you spot one they will be like ohh we have that noted down already for you This was a horrible experience. Pls. Guys, watch out for their unethical business tactics.

nV

“The best car rental in town” !!! I have rented cars from zoom car rentals many times and almost all the time I have had great experience. Their cars are brand new and the rates are lesser than the other car rentals in town. The service is great and very friendly staff. The first time I rented a car, I did a thorough research and finalised on zoom rental and I was not disappointed rather was extremely satisfied and happy about the decision. I recommend zoom car rental in mississuga and GTA area to all and I trust you will have the same awesome experience. Thumps Up!!!

Gaurav Devgan

Good service, cheap prices and great cars. I have rented from this place about 4-5 times now in last few years and every time it is a great experience. Last time they gave me almost a brand new 2017 Honda Civic with 550 kms. Location is a bit away from the airport but you can save some money if you have some patience to wait. Highly recommended. ????

Sunny

Zoom rental's services are fantastic! They take care of their clients like you are family. Their customer service reps are extremely respectful, friendly, knowledgeable, courteous, and professional integrity with them goes a long way! Highly recommend you to use their services because their customer satisfaction is based on REAL clients!! Thank you Zoom for your support!

Varun Subhra

The service was awesome. Cleared all the doubts regarding the travel insurance and liability. Really happy as in cusyomer. Good job guys.... Keep it up...

jasjit singh

Most welcoming and easy to deal with people! Usually renting cars is a hassle but these guys helped me and made the process professional and accountable!

Eric sereti

Such an amazing service. This guys have the best rate by far in the GTA. Fantastic customer service and are quick. Thank you for your service.

Acerman Conwell

Staff was courteous, quick, professional and informative, giving suggestions and warnings related to toll roads and alternate routes. The agent took me around and showed me previous scuffs that I had missed so I wouldn't be charged later. I like their services.And upon return everything went smooth.Checked in the car, we paid the rental and was dropped off to the Airport in 15 mins.No complaints at allllll...

Kenneth Boyko

I was happy and VERY satisfied with my rental from Zoom, and will be using them again when I am in the area. Staff was courteous, quick, professional and informative, giving suggestions and warnings related to toll roads and alternate routes. The agent took me around and showed me previous scuffs that I had missed so I wouldn’t be charged later. Vehicle was immaculate, better than advertised with the listed fee being the complete cost, no hidden fee which is rare. Great rates, great service.

Karanveer Singh

Best rental dealership in the town Get car from here and get the best deal Best customer service by Mr.Paul I am really happy with the service

anoop joseph

The employee that checked me into the rental car was rude and inhospitable. Their employees were very vague and rude in explaining any questions I had. The experience from when I dropped off our rental car to the shuttle ride to the airport was very unprofessional and unpleasant.

Mutiullah Khan

The company delayed with the returning the deposit. I returned the car and was told my deposit will be returned to me within 5 working days. I had to keep chasing them through the booking company and eventually got my money back after over a month! Although I subsequently received an email from the company owner explaining that this was due to international banking standards. Apart from this the experience was good. I got delayed at the airport and it went past the last shuttle service time but a young lady at the office ensured that the shuttle bus waited for me. Once at their office the experience was seamless and the car that they provided was good. The return experience was pretty quick as well. Reading previous reviews I was initially a bit worried but this worked out overall a good experience. You cannot beat them on price!

鑫枫叶教育

It is great car rental place, you can negotiated with them. Lower price and car is latest model

Udai Natt

I have rented from zoom Toronto numerous times and the service has always been amazing. They make you feel like family. All the staff members are awesome and do an amazing job. Highly recommend zoom rent a car

carmen challenger

This Company is the worst car rental agency that I ever experienced in my life, why are they still in business??? This company over booked for rentals during Christmas when we paid a security deposit to hold our reservation ( this doesn't make sense) therefore, we were transferred to a different company (and had to pay a little bit more ). Consumers beware of this car rental agency as you are not guaranteed a vehicle.

RS B

Had a great experience with Zoom. Professional service at a very affordable price. No hidden charges. I got a brand new car for two weeks while my car was at dealership for repairs.

Sandeep Seth

Extremely good service, very courteous staff,specially the Manager Mr Paul ..hats off Team Zoom..I highly recommend to everyone *****

Jenney Soon

Courteous, very helpful and accommodating to change of rental arrangement. Excellent vehicle and clean. Fast and good drop off and pick up. Recommend this company.

Gamma Pierce

Their online quotes are COMPLETELY MISLEADING. After I made a reservation and went to pick it up all the up in Mississauga from Downtown Toronto, they were quoting me $200 more than the reservation quote: 1. They wouldn't accept my credit card insurance and were forcing me to buy theirs. I'm a frequent renter and have rented with many companies and never seen this behaviour before. 2. It was not unlimited miles as advertised on the online reservation. They were charging me extra $ / mile for my trip. It was so ridiculous, I ended up going to a different rental agency close by and paid a $100 less, even though it was last minute. Any business is allowed to have any policy; but it is extremely annoying and bad customer experience if you lie or omit to mention important details on online platforms and then force the customer to pay at pickup time. I WOULD NOT RECOMMEND THESE GUYS.

Rama Raju

Five star experience in all ways and always!! Clean Cars, Clean office , Nice people and if you have booked online then representatives are ready with your car, so no big wait time. Tried other rentals in past near to airport and they just try to sell costlier insurance in some or other ways but in Zoom I see people are helping you out in saving money rather cheating you. So all together Thumbs Up Zoom Rentals and it’s staff handling And treating customer very well!

Patrick Thomas

The customer service is great but rental rates could be more affordable. Also, allowing for returning and frequent customer rates and/or a points system that customers can redeem those points to offset your rental costs. And, the insurance should be optional both liability and collision based on your credit card coverage or just the choice of the customer to refuse coverage.

Genuinekid Clark

I really love zoom rental car service. Always willing to help in any way possible. Love their service and staff.

SK

Really good service by the staff. I rent vans from here all the time, they provide the best prices and also try to give you the best bang for the buck (no up sell of additional insurance etc.). Both Mike and Naz are great to deal with and really focus on customer service. Only feedback would be to service and maintain the cars better. I recently rented a van but the windshield sprayer wasn't working (it was snowing that day so really needed it to keep the windshield clean) and the fluid was just leaking from under the car, so I called in and they asked me to comeback and switch the car right away. The van i switched for had the tire pressure light on and even though i asked the lady working there about it, she said it was fine and that the light just needed a reset. I filled air in the tires myself and the light went away. Apart from that hiccup, ive always had a good experience with these guys.

Google User

Very bad service don't trust the google rating since the owner are always using fake account to make it 4.0 . you can check by yourself how many google user wrote reviews with a 5 stars just to increase the rating. I read all the 1 star review and mostly all of them are accurate. I had a very bad experience with this car rental from few months back when you search online you found they have the best price but actually they have the most expensive car rental compared to all over Toronto. Don't be tricked like me since when you book online they got your credit card number and when you show up in their places the price will be much higher since you are obliged to take their insurance which they will tell you ohhh this is not added to the price and when you ask them i booked for that amount they will show the contract they sent you by email where T&C apply with a very very small sentence you cannot read that you have to pay for insurance and end up paying double the price of any popular car rental agency.

Jass S

Great place to find great offers excellent staff very friendly. Fast and reliable service. New cars. Highly recommended.Get great deals .

Scott Gardner

Do not rent a car from this outfit. You will think you are getting a good deal but it is a trap! Do not listen to their BS if they comment on this post. The fare on the website ends up being nothing like you end up paying! They either have the worst website on the planet or their business model is based on screwing people! Either is not good! Go to one of the main rental car companies!

Enric Gabarro

The staff is very rude, specially a guy called Naz. I called few days before my renting day asking some questions about if that was the final price, unlimited km, etc. Their answer was: I am busy, I can't talk. However, even though he said that the website price is the final price, I got charge $9 for an extra insurance and the km was limited up to 200km. Also the car had a loooot of scratches. GO WITH THE BIG COMPANIED AND AVOID SURPRISES! This company sucks.

Sarah A

I do not recommend it because when booking online information provided is different than when you go and get the car. You end up paying extra fees for third party insurance and also the Toll gate fees. if you use 407 they will not only charge you the amount mentioned on the Toll ticket , but also extra charge for i do not know what exactly because they do not mention it

Sunsook Ko

overall service was very good and especially, staff member Jaskaran was so kind and very helpful when he gave me a ride to the airport.

imransi Si

Hello WORLD, Zoom rent a car is one of the best car rental company I have dealt with so far... They are very convenient and lots of cars available of your choice.????️???????????????? At Dixie Road, Mississauga (Canada) branch, front desk, beautiful lady named Sukh. Very informative, friendly, understanding and very helpful to accommodate your situation. No matter if you flying-in or a local resident, Sukh has a solution for you. She is definitely a great asset for the company. Hands down ???????????? Zoom Management, great job you doing...great team you have SPECIALY "Sukh"???????? keep it up...???????????? Cheers,

Gabriel Silva

I rent a car on this store and I had a parking penalty. When I returned the car to make the check out, I wanted to pay the penalty and I was advised by the person who was doing the checklist to pay by internet and I paid the penalty by web site. After two months, I had a another debt in I my credit card paying again, this new debit from the store. I paid the same penalty two times, one from website and other from the store. This is not fair!!! I tried to call the store several times and no one help me to resolve this issue. I won’t never rent a car on this store again!!!

Suba S

We are very happy with the experience we had with Zoom rentals. Staff was very friendly, helpful and outspoken. Great service, good price in town, highly recommended. Tajinder and Sukh Thank you for the wonderful services.

abdul adil

Awesome customer service! Got a 12 seater at great discounted price!!!

ta da

These people are thugs. Falsely accusing and harassing us consistently by phone for more money weeks after the initial transaction took place. Make sure you take pictures OF ANY VEHICLE YOU BORROW BEFORE YOU RENT IT OUT because these people will falsely accuse you of damages that you did not commit. I can't stress this enough : MAKE SURE YOU TAKE PICTURES OF VEHICLE BEFORE YOU RENT IT OUT OTHERWISE THEY WILL HARASS YOU FOR DAMAGES YOU DIDN'T COMMIT. I was seriously upset about how they kept calling us for something we didn't do. Then I went and talked to the local spots with cameras to see if anyone caught recordings of the vehicle we rented before we rented it out from Zoom rental. Guess what, the gas station nearest to this Zoom rental place had a guy who had a similar experience as me. He told us how the people that run 'Zoom Rent A Car' are frauds and their business is based on trapping people for charges they never incurred. DO NOT GO TO ZOOM RENTAL, GO TO UHAUL. ALL GOOD REVIEWS ARE MOST LIKELY FAKE AS OWNER IS PRETTY ACTIVE ON THIS THREAD. How many businesses do you know of where the owner personally goes out and tries to shoot down any customer reviews that go against his business? Seems kind of odd because if you're confident in your business and you think it's so good then why get riled up about bad reviews. (It's because those are the real ones). Furthermore, scroll down below: Rashesh Shah had a similar experience as I did and I am sure many others did. Please read his post as well if you don't believe me. These good ratings are false, this business is fraudulent. FINALLY, to give you more proof that this business is fraud: CHECK THE RATINGS FOR 'ZOOM RENT A CAR' ON YELP. HOW CAN A BUSINESS HAVE GREAT RATINGS ON 1 FORUM BUT COMPLETELY TERRIBLE ON THE OTHER.

Kwong Weng Yong

I've been renting with Zoom for over 3 years. Rates are competitive and cars are always new!

jamie naismith

Recently rented a car from ZOOM /Nu at Calgary International Airport. It was extremely easy and efficient! We were given 2 or 3 types of Suvs to choose from. We had a question and Max immediately jumped in and helped us. He answered our question and made us feel like we were the only people there. He went out of his way to make our reservation special and ensure we would have a great car rental! Checking out and in were both easy and fast! We weren't able to easily get gas on the way back to the location and but there was a gas station right behind the rental location which was very convenient. Someone checked us in within a minute of us returning. We were very pleased with having someone help us load our luggage into the shuttle when we returned. The entire process from end to end was fast and efficient. The car rental was nice and we would highly recommend using them as we will be using them again!

Jesse Micke

Never Rent A car from this zoom rental company... too much headache... and all... and need more then $1000 deposit, which doesn't make any sense to me. and lady was also rude too.

Winnie ThePooh

I'm very reluctant about renting cars. To me it's a necessary evil in cities without viable public transportation. Arrived at Toronto with reservation at another car rental company, to be unnamed. Was picked up at the airport after a very long wait and arrived at an office that seem very fly-by-night. Was very uncomfortable about handing my credit card over. Should've checked reviews at the time of booking, so did a quick google search at that time and was horrified by reviews that substantiated my gut feeling. After an arduous trek back to the airport, google search the other rental options available from the airport rental car call box. Called Zoom. They have good reviews, but still had my reservations. Got an awesome rate for a week long rental. Very clean car. Professional and forthright personnel. Even advanced me their insurance coverage so I can sort out what my credit card covers and what my personal auto insurance will cover. They were upfront about potential charges. At the end we paid exactly what was quoted. Love visiting Toronto and would certainly be back. And I would absolutely rent from Zoom again.

Agnes Kramp

We rented the car for two weeks and returned on 11th May. The car was New. Great people, polite to talk and very helpful.

Kevin K

They get 1 star, only because of the main manager who did his best to rectify my situation. I booked online, the agent sent me a link to book through zoom, promising me unlimited mileage (up to 3000kms in Ontario). After completing my booking and paying in person, I was then told it was only 400km. Double check how much mileage you’re paying for prior to paying. I disputed. This rose to a loud back and forth argument with the manager. Very unprofessional. I have a video recording of the incident and I threatened to send it to the news station and share online. I requested a refund and cancellation. I was denied this right because... and I quote “you are disrespectful and rude customer”. It is my right to cancel a reservation by law and they cannot hold my money. That’s illegal. Essentially I was being told, I MUST take the car and there’s nothing they’re going to do about it. Another manager came to rectify the situation. Scolding his employees for poor service. I was refunded, not sure if my deposit was returned yet. If you’re reading this. The 1 star is for the ethics of the rude manager with poor customer service. I will admit I was furiously angered, as would anyone. Another manager resolved the issue. Yet I still will never book from Zoom again. I cannot trust the business. I booked another car immediately through the airport for less cost with no hassle. Book with Avis, budget, hertz, enterprise at the Airport. It is safer.

Suresh Kalai Nadarajah

Bad customer service. I woukdn't even give one star. The guy at the reception does not even communicate. We returned the key and wait for his response. He does not even say a word. Just doing his thing. This guy needs some customer service training. He needs to be westernized. I will never go back yo this place even the price is low. I will never send my friends here as well.

Zain C

Great car rental place, nice staff and new vehicles

Vaqar Ahmad Arain

Loved the staff. Always have taken care of me as a priority since 2008 . Helped me organized my wedding by setting guest rental time and agredment in order . I wish i could give them more stars for how they have treated me and my family for past 11 and half years .

TheSaifOne

Scammers. Misleading on websites, blatantly lying over the phone. Overpriced. Avoid these guys at all costs

Karim Nurmohamed

As per many other reviews, the biggest problem with Zoom is that they force you to get insurance and then make sure they can find some damage that you didn't do and get your insurance to cover it. They did inspection and I didn't personally check under the vehicle. Upon returning we found some scratches underneath the front bumper. I never once touched a curb or speed bump so damage was definitely there before. I am used to driving cars with low fronts. While i was returning the car, another customer had the same issue with them. Credit card insurance was charged about $800. Also due to flight delay had to show up 1 hour after they closed. They charged $60 CASH for this, couldn't put it on the credit card. Seems sketchy. Also $60 is a bit steep considering they were clearly open and had 3 people there. Overall good vehicle, customer service, etc. but seems like a scam with the insurance and then finding uninspected damage after the fact. Read other reviews - same story. DON'T RENT HERE IF YOU DON'T WANT A HEADACHE

ethan huang

1st, They will force you to buy insurance, and refuse to use your credit card insurance. the sales person always use words like" this is the regulation in toronto or ontario" " your credit card insurance dose not cover third party liability" and " you can call your credit card right now" to make you buy thier insurance. no options. Other rental car companies in toronto dose not have same/similar requirement. this is soly happend in Zoom rent a car. 2nd, they will charge your credit card after you return your rental car. they have already inspected your car when they return but thats not your final bill. after a month or two you will see addtional charge in your credit card and they will say ' we find a damage' 3rd, this is outside of airport, yes the price is cheaper online compare to other rental companies, but you end up paying way more!!! I dont know why this kind of business can be exist, unethical, unprofessional. Please do not use Zoom rent a Car.

Satnam Singh

Really great service. Brand new cars. I would highly recommend this place for anyone looking to rent a car.

ConejoLoco

I ended up going to this establishment because I was involved in a car accident. They wanted me to put down a $600 deposit because they where having issues with the insurance company. On 2 different seperate claims that have nothing to do with me which is unacceptable!! l left right away called the insurance company and went somewhere else....

diaa khuffash

Every thing was fine until I return the rental car and left zoom car rental office , and the lady told me every thing is fine the car kilm , Gas , no damege , and the internal of the car and actually she complement me how the car was clean and I paid and left . Zoom car rental over charge me $150 after I paid what I owe for 3 weeks rental ,claiming I smoked in the car and that's a big lie I DID NOT SMOKE in the car , and my credit provider will get my 150 back to my account , I will never deal or rent from zoom car rental ever again , watch out they over charge you after you leave their office .

Amanda Nova

Entertained really well by a well dressed lady. She had no hesitations in helping with a smiling face even with a broken leg. Recommended for best price in the market!

Jenna Niven

DO NOT RENT FROM HERE. We had to rent a car for 24 hours while our car was in the garage and rented from here because it was the only place that had last minute rentals available. First of all, they claim to be 5 minutes from the airport and are closer to 15-20 minutes past (in GOOD traffic). Picking up the car was fine, although there seemed to be some disgruntled customers in the office at the time. We did a walk around the car with one of the employees who was extremely laissez-faire about it and barely looked at the car. We examined it and determined that it was fine. Upon returning the car, the exact same person who looked it over when renting it to us came out to look at it again. This time he brought a flashlight with him, kicked snow off the bumper and got down on his hands and knees to examine under the car. No surprise - they found a small scratch. We went into the office and argued that there was no way it could have gotten scratched, it was driven for all of one hour to and from work that day and there were no altercations. After being quite aggressive and rude with us when we disputed the fact that we could have scratched it they tried to reassure us that because had rented under a VISA gold credit card, we were covered and they would go through that insurance to have it covered. We have read other reviews and found this exact same story and will be reporting it to the Better Business Bureau. Clearly they do this all the time and this is how they make their money back after renting at lower costs than the other major companies. There were several other customers in the office at the time of drop off who were also upset with some part of the service they were receiving. I strongly suggest you save yourself the hassle and rent with a more trustworthy and ethical company that won't be as sleazy and underhanded as this one.

Chanel Harrison

Easily half the price than any other car rental place! The free shuttle made it super easy to get to and from the airport. It was so easy to rent this vehicle, and we were travelling with a two month old! I'll only use zoom when I fly into Toronto from now on!

ChampAtLife

I have rented from many car rental companies across Canada and America over the past 7 years. Zoom Rent A Car has been consistently one of my best experiences.

jim Carney

Following my on-line booking with Zoom, I read several negative reviews of negative Zoom experiences. Needless to say, I was nervous about my rental experience, especially with the low rental rate (compared to the larger rental companies). I read the contract thoroughly and could find no difference from the usual contracts that I had signed at other rental agencies. The only negative in my Zoom rental was the car that we used had a engine light on from the moment we rented it, we were several miles away from the airport when we first noticed it. A check with a mechanic resulted in no problem, the light however remained on throughout our rental. The staff at Zoom was courteous and the rental was a good experience, I would definitely rent from Zoom again. I thanked the agent and promised a good review on line.

ikram khan

Very friendly staff and great service. I would use there service again versus the other car rentals at the toranto airport.

M GALVAO

I have been renting from Zoom for over a year now. The staff are all friendly and accommodating. They are all very warm and welcoming.Everytime I switch cars they are always clean and they always they have a variety of cars to rent. Clearly i been doing business with them for over a year so that should say enough. RENT FROM ZOOM. ????

Guilherme Capeleto de Andrade

At the time of booking it was a price, at the time of paying another, because the insurance was not included in the reservation, but it was not written that. After booking I received a toll charge (ok, no problem in that regard) but there was a $ 30 charge on services, more expensive than the rental amount, or absurd. I tried email contact and received no response. lost the customer!

hamda mohamed

Naz was great! He didn’t have a car for me but dropped off to another rental office to get a car. So happy with the service. Literally made my day 2 thumbs up!

Yaseen Gulmohar

Great service .. Wide range of vehicles at affordable price and well-maintained vehicles..

Akram M

I had been renting from zoom for 6 consecutive months. Everything was perfect. Friendly front desk. They have great fleet of new cars. affordable prices

Nicolle G

Rented us a car with AN EXPIRED LICENSE which caused us to get a ticket. As well as had to re-print And re-pay for a parking permit for the week. Luckily they said they would cover the ticket we got, and reembursed us the fee for the permit. But In order to fix this and not risk being pulled over by police for driving with an expired license we had to waste a day to travel all the way from Scarborough to Mississauga. We got given a new car with a proper license but they didn’t even give us a discount for their lack of professionalism and the hassle they caused us. We didn’t get charged for the gas we used but the gas we used anyways was to get there to have the situation fixed. Absolutely ridiculous. EDIT: Issue got resolved. The owner was nice enough to contact us shortly after we wrote this review. He was sympathetic towards the situation and was able to offer a discount for the inconvenience. He also sent me an email confirming the final price.

Allen Mendoza

Have used their service multiple times and always a thorough, efficient and cost friendly service...continue to recommend for affordable car rental needs.

Muhammad Ateeq

I had a great customer service received with full guidance and best advice. Mr. Tajender at the counter was a great help in renewing my rental contract with the best deal and services.

Rahul Takkar

Make sure to take pictures of your car before driving off their lot. They won't put minor dents and scratches on their initial inspection of the car but will try to blame it on you when you return the car. Really slimy move by them.

Al Bundy

SCAMMERS. The prices are set low on purpose because staff pressure you to buy unnecessary insurance. My credit card covered Ontario's mandatory insurance, yet the staff would not rent to me unless I bought additional insurance for $25/day or called my personal car insurance on Saturday at 5:00 pm (they know insurance is not open). Based on my experience, DO NOT RENT with these guys because they WILL turn a $200/week rental to an almost $500 rental. They especially love tourists because tourists don't know any better. Which tourist is going to call their home country's car insurance? In my 20 minutes there, they used the same speech on two tourists, who after a long flight gave in to DOUBLING THEIR RENTAL COST. Where is a poor tourist going to go if they refuse to rent? Complete fraud. I rented again with a different company for $30 more and they did not harass me. Checked local laws, and they only require you to have 3rd party coverage (which your credit card insurance DOES cover). I'm surprised there isn't a way to file official complaints against these crooks. PAY A COUPLE MORE DOLLARS AND RENT ELSE WHERE. CALL AHEAD AND DEMAND TO KNOW IF ANY OTHER B***S*** INSURANCE IS MANDATORY. If they say YES, then don't bother.

Penolope Cruz

Just fantastic! Very kind staff, really caring for customer satisfaction and beyond. If you want to avoid headaches while tripping to Toronto, just choose this and you’ll not regret. Keep it up!

jas jas

Car was new and clean (5,000 km). Price was good. Service was friendly and efficient. Had to wait for the shuttle for 1/2 hr at the airport- but it was also a long weekend. Will use again

Sourav Chatterjee

Experience with Zoom has been awesome. I met with an incidence and they have gone out of the way to help me in settling and coordinating insurance claims. I would recommend them any day.

nbkillan1982

Rented a car from 14th to 23rd september. They have fresh cars and really polite and helpful staff. I would strongly recommend them.

Doron Hassidim

Great service - Karan helped us with ICBC insurance and upgrading to bigger car no charge.

Kevin Chu

*Update* So, I called again last week and spoke with an representative. She told me that she will check again and get back to me. Again, no response. My rental number is 93807. I will not waste my time calling again. If you want to credit me the $50, do it. If you don't, I would just blame myself picking the wrong rental company. ------------------------------------------------------------------------------------------------------------------ I rented a Honda Civic here on March 16 for two weeks. When I picked up the car, the gas tank was only 1/8 full. The shop representative told me to fill it up myself and she would mark it down. I returned the car on March 30 with just less of 1/2 tank of gas which should be more than enough. Two days after, I got charged an extra $50 on my credit card. I called the shop on April 3 and spoke with a representative by the name Shannon. Told her the story, and she said she would get back to me. I never got a response from her. I called again on April 8 and spoke with a representative by the name of Naz. Told him the whole story, and he said he would get back to me. Again, I never got a response. Overall, the car is new even it is quite dirty with garbage in the car when I pick it up. Other people may had better experiences, but this is my experience which is not very well.

Iqbal Patel

Not happy at all Worst experience ever! It take about hour to get there. Very arrogant and primitive personal which never heard about customer service. This company will charge you extra for everything. Additional driver, if you are going outside from Canada you have to pay for every day Which is ok so i rent a car I told them clearly i am going New york they said that’s fine and Now when I return the car they said to me you drive 3000km they ask me extra money I said no i am not going to pay you any extra and they said if I don’t pay they gonna put in to my credit record so i pay alot for 3days . I do not recommend to use this company. They dont deserve to have any customers. I was expecting way more from Canada.

M.J Nakhal

Competitive prices compared to other car rental agencies and all the cars are brand new

Marco Moran Ledesma

Wasn't scammed but the customer service is the worst (not surprising) Some of the most arrogant people I've ever dealt with. The company should feel shame of having them as employees

Rehan Tahir

It's always been a wonderful experience with Zoom rent a Car company. Good rates, good service and good people.

Javier Gamino Palomo

Excellent service. I have been renting cars with Zoom Rent A Car since late 2012, and sometimes for long periods, and the service has been always very satisfactory. The have always provided me with quite new vehicles at really good rates. They have even awarded me several times with discounts for being a frequent customer. The staff is excellent, very friendly and professional. Their shuttle service from/to the airport works very well. I will definitely rent cars with them anytime I travel to Toronto.

Harvinder Singh

Car was new and in good condition. Staff were helpful, and accommodating. Overall it was a smooth experience.

Don Yuill

Great price, awesome apple play car, good shuttle service to and from Toronto airport. I highly recommend this agency!

Eamonn Foley

I've used Zoom four times in the last year and I have had nothing but good experiences. The guy who just dropped me back to the airport aswell was very extremely friendly and professional.

J.P Piche

Excellent car rental, will definitely use it again and recommend them.

Kejash G

They have all new cars, clean n nice. But there force to buy insurance plus they have lots of emphasis on insurance even if you have one from your credit card. Also when we reached there (after booking online) they told us that you have a G2 which means you won't get full coverage on the insurance but we have pay the same price. This didn't make any sense.. I am giving 3 star only for the car.

David Joness

Having been a repeat client on numerous occasions, with Zoom Rent-A-Car Mississauga for the last seven years. Whether it be a 12 passenger van, a minivan, mid-sizes, or compact cars all vehicles have met my expectations depending on the situation that was applicable at the time. All vehicles proved very dependable, as never a problem was experienced in the seven years of being a client. The staffs are all very friendly and interested in making your rental experience a pleasurable one. I have recommended Zoom Rent-A-Car to many family members and friends alike, Canadian and Foreign Visitors , as I feel extremely confided that the experience will be totally pleasurable and good value for the money spent. Best Regards, David Joness

Brian carney

Zoom Rental Car is the best choice for your rental needs. Great selection of 2021 new cars with great rates and fantastic fast service i highly recommend this company.

john Doe

The best rental service in GTA period.

kate esplen

Excellent service. Friendly and efficient in all stages of the rental. Good clean car, new, well taken care of. I would make Zoom my first choice for car rentals in Toronto in the future.

Nina Mazziotta

Found these guys by accident. Needed to rent a car on a Sunday. To my surprise not only were they open, they had the best rates! Got a 2020 vehicle for a fraction of the cost from other companies. The staff was great. Excellent experience. Will definitely go back.

Paramjeet Singh

This is the excellent car rental service provider with lots of options available. The staff here is highly professional and very helpful. All their cars are clean and in excellent condition. There dedication and commitment to customer service is highly commendable. I have rented car around 5 times and always have extreme satisfaction. I will highly recommend them for anyone looking to rent from

Bear Bait

Less expensive than other rental places but some things to consider. First, they are not a national chain. If you break down, they expect you to tow the vehicle to the dealer for service and wait while it gets fixed. Two, they are not a 24 hour operation. After 9 PM you are on your own. I strongly suggest using the vehicle in the GTA only so you don't get stranded. Four stars for price (almost half price of the national chains), one star for roadside service and three stars for customer service. Summary, cheap but use for GTA only so you can exchange your rental if there is a problem.

Vicki Haberl

Friendly service, nice brand new car, shuttle to and from airport, competitive price (cheaper than at the airport). Would use them again.

Ajay Chanana

Great experience. Competitive prices and good customer service. Will definitely be using again, very easy to extend my rental too

Dean Kangas

My reservation was booked for the week of sept 12th. I made a mistake and needed a car sept.5th.,the labor day weekend.!!! What was I going to do. No problem said Naz. Yes we are sold out but sit tight for a bit and we'll see what we can do. Thanks to Naz and the people at Zoom, I was on the road with a rental for the week within an hour. Thanks again Naz. Next time in Toronto, I am booking with Zoom. thanks from Dean form Winnipeg

Ricardo Ranger

One business to another, the total staff is very helpful and problem solver. Great rates and great survive in Toronto..I will always rent from zoom and will recommend all friends and family...keep up the good work zoom.

Vladimir Ostapchuk

Unbeatable price, great and attentive stuff. And I got a proof, by the way. When picking a car I didn't notice a big scratch on the bottom of the car. But at return I was pointed at it and a bit confused coz I'm extremely careful driver. Thou Max (a guy at the counter) checked this damage and figured out that this scratch is old and not my fault. So no penalties!) thank you once again. Great company, I would definitely recommend it to everyone))

Home Office

Great staff and friendly environment. Took me 6 minutes to rent a car.

Westmore77

Very good renting experience, one of the best car rental company. Like their customer service, personal attention shows their thrive for the business. I strongly recommend this for best price and great on-time service. Staff’s courtesy is really appreciable.

Andrey Bespalyy

did not return dipozit $ 500 !!! rented a car for three days for $ 87 two months later removed from the card $ 147 !!! they cannot answer the question why. Total car rental for three days cost me $ 734 !!! Gang of scammers !!!! run away from them

Tony Joy

I write in praise of off-airport car rental agencies broadly but Zoom in particular. I've been a regular customer here for about a decade. The big attraction is price -- it's ridiculously less than what you'd pay at Pearson or even downtown. But truly, the service is fantastic. No fuss no muss and always friendly. Same cars you get anywhere else. What's not to like? I've had zero issues in all this time. They're even open Sundays (while most downtown rental agencies are closed). All of the above is why I always go back. Some people fret about having to take a shuttle -- it'll cost you 15 minutes but save you a bundle.

Floyd Mayweather

It was an awesome experience renting with Zoom rent a car. Friendly and knowledgeable staff with amazing brand new car collection. Thank you for making my trip so much memorable and I don't really understand what these one stars are talking about. Looks like they are just frustrated or stressed in their life and taking it out on businesses. Highly recommend Zoom If you are in Toronto ????????

Cyndie Walker

Staff are polite but different information was provided from each other from over the phone & in person . Pick up & drop off to & from airport which is extremely helpful & accommodating Prices were about the same as other companies although I was asked what I was quoted from other employee .

J Li

Amazing first experience with this car rental company. The lady at the front was super nice and efficient. The car was clean and new. I had no problems. Would recommend to all my friends and will be making this company my go-to! Thanks guys!

Shelley Brewster

If I could give a zero , I would. All I can say these are a bunch of improfessional people and will soon/should will be out of business. They try to cheat you and attempt to make you sign fake agreements and contracts. When my husband refused to sign they started arguing. This is a unethical business.!! be very careful I 100% agree with the negative review. Same thing happened to us.

Dennis Hudson

I always rent from Zoom. The staff is friendly, fair ,and honest. The cars are always in excellent condition or brand new. If you don't rent here, your paying too much.

Sabby Cadogan

Av is an awesome sales rep! Her service is dedicated to customer satisfaction and her personality is one of a kind. She understands the needs of the customer and gives you the best price based on your needs. 2 thumbs up!

Anil Mehta

Amazing service and excellent customer care! Rates are reasonable

Babir azizi

I highly recommend this place. They are very friendly and they have lots cars to pick. Also they have the best price. For sure I will rent again from this place. Thanks zoomrentcar.

Stephen Kuntz

Great service—above and beyond this time. The only car rental place I use when in Toronto.

TJ Johnson

Great value and Great Service. Guys were great cars were new and very clean. I was impressed and would definitely use Zoom again.

Pasci Von Rotz

Perfect :) we rented here a car for one week. It was excellent the car was brandnew. When you go there and ask about for renting a car ot would be a little bit expensive, you better book online a car over zoom so it would be a little bit cheaper. But service and personal are super at all. Have a nice trip

isaac robinson

Experience is really great . Received a brand new vehicle in excellent condition . Customer service was awesome

Sara Palm

Great service! I was picked up right from the collision centre and driven to the rental car centre. I was given a rental within 20 minutes, didn’t have to wait, and the customer service reps were very nice and helpful, they took care of everything with my insurance. When I brought the car back after having it for three more days than my insurance paid for, they waived the underage fee for me! Great service, definitely recommend!

Hamza Farooq

Got a call after returning car, settling payment that we will charge extra as all of sudden car Tyre became punctured. Inviting to come back all the way to confirm this.

Paul Dzilums

Got to drive a brand new Hyundai and is was very nice. Friendly counter service and prompt shuttle to and from terminal 1.

COMC Barry

I have used Zoom twice in the past year when in town for a trade show. The value is excellent when combined with great price and satisfactory service. The only issue I had was from my first visit when it took about 45 minutes to be picked up from the airport. The driver I had was very friendly and very safe. She drive me to Zoom on both occasions. Also during my first visit, I rented a car and did not notice the wind-shield had a crack. I drove it back to Zoom and informed them and they amended the condition report. When they did this, I became a customer for life. From my standpoint, Zoom and the team are fair and professional. No issues to report on my most recent rental. It was very uneventful, which is always a good thing.

Molly Kraft

This place is the best car rental place in Toronto. Helpful, friendly, accommodating, all of it. If you need short term or long term rentals they will make sure to get you the best deal. They also explain insurance options and make sure you are properly covered. I would highly recommend this place for anyone looking for a car rental in the Toronto area. Naz is especially helpful and will make sure you get the best deal!!!

p abouba

Just dropped my car off, great prices and friendly service , would definitely recommend and will be renting from them next time im in Toronto.

Pheobe Nicealy

We were a group of seven who flew in Calgary for a ten day visit in Banff. We rented a van from Zoom. We were pleasantly surprised with how fast the process went (we had reserved the van in advance online months prior). My kids decided on a van in the lot and within minutes we were loaded up and on our way. The van was perfect for our needs. It was very clear that it was newer and we'll maintained. We drove from Banff to jasper on our third day in Alberta and it was easier because of the familiarity of driving the van (I have a Dodge Grand caravan at home). In our ten days we only had to fill the van one time (we opted to prepay for the full tank when we first arrived). We had a great visit in Canada and were happy to find that returning the van was just as seem less and easy. I appreciate the entire process and how smoothly it all went. I will definitely be using Zoom again in our future trips to Calgary and Toronto. Thank you for making our trip a bit easier.

kelly truong

super nice and friendly staff. waived cancellation charge out of goodwill. also offers cheapest underage car rental in the city.

Ben and Deanna Bourassa

Wow! Do not rent from this place! My friend rented from there and it’s about a half hour from the airport and they are rude and make you wait. They also charged my friend 500$ for light scratches on the front bumper that she did not cause. She had no issues with bumping or scraping the car. They scammed her. They wanted to charge her more. Save yourself the hassle and the heart ache. Rent from a known company.

W K

Watch out for hidden expenses...you must pay full price of car, plus $500 deposit (no cash, credit card only)...which is not openly explained, as you must go searching their website to find this well hidden item..

Mathews Kandathil

Great facility with very friendly staff. I rented a car from Zoom for several months. Best prices in the GTA and great service. Highly recommend.

Dong Chen

I have a very Good experience with this company for the first. They have low price , long hours and brand new van. They even sent me back to the hotel, not the airport. I will rent from this company again for sure.

walid naji

Very friendly (sukh). Most of all they have very clean cars.Best service and flexible rental car company.

Kr Staffing

"Good and fast service, the staff is very polite and the price is unbeatable!"

Alpha Cisse

A great company, I had a good discount for three days, and the gave me extra mileage for out of province. The car was new and super convenient. I had a good experience, I hope they will keep the same level of customer service.

Paul Hubbard

Awesome car and service girlfriend forgot her jacket in the shuttle got it back .I lost my wallet outside the store an hour before flight time called them from the airport they found it and brought it right over and didn’t even want any money for bringing it back to me. Will defiantly be using this service from now on, couldn’t find better service anywhere.

mohit barve

One of the best customer service i had ever seen. Travelled to many countries rented cars almost everywhere but this was an exceptional and appreciable service. On time pick up and drop and the guy came to pick me even after working hours i loved that personal attention and sense of responsibility. All the best and Thanks.

Andrea Wilson

Awful customer service. Very ill-mannered and disrespectful staff. Do not fall for discounted prices because it is a basically fraudulent company. Please avoid this rental company as much as you can. You will be billed for unknown charges after giving your credit card to them. Be Aware!

Govinder Sandhu

Rented a car for Thanksgiving weekend. I am delighted to share the experience here - Prices are competitive and you won't feel cheated with any hidden charges. Car was very clean, good condition and staff at reception is very supportive and they are clear in letting you know all terms and conditions for the Tolls and tickets if you get. I rebooked the car for another weekend today and executive at the reception offered me an upgrade on rented car at the same price. I would recommend Zoom Car to whoever is looking for rent options. Thanks Zoom Guys. Govinder Singh

Nirmal Bhatia

Great service, affordable price and brand new cars I would definitely recommend Zoom rent a car

Amandeep Singh

Terrible experience with this “zoom rent a car” talk about poor customer service. All these reviews are just forced telling customers to post a review or offering discounts in turn of a review but then telling customers what to write never will I be renting from this zoom rent a car again the girls in the front don’t even know how to help you and force you to buy insurance it’s just all in one a terrible experience.

Mark holmgren

Zoom Car Rental, is by far the best car rental service I have ever experienced. I don't travel as much as I use to however, I've used some offsite car rental services and for me ZOOM, stands head & shoulders above the rest. Once a customer you can't beat the ease and pace of accessibility picking up, or dropping off a vehicle. Not sure how they do it, but rest assure their service is the way it should be done throughout . Respectfully Mark Holmgren

Tony Vividia

I don't usually write reviews but these guys deserve it! I had great service from start to finish and had a great car for my trip to toronto. I travel a lot and this was the first time I hired from Zoom Rentals and I will be going back for sure. Cya soon guys. Prince Singh, UK

A Google User

The service was wonderful and the rate I received for the 7 days was unbeatable. I was a very happy customer and will definitely rent from Zoom again when I am next in Toronto. Good job!

Sidra Sehrai

I've been renting from Zoom for about 3-4 years now, every few months. Everytime I travel for work I will only rent from them. Their customer service and prices are absolutely unbeatable. I am so impressed with this location, they are SO incredible! I always walk away with a new car which is such a positive experience. For those flying in, they also have free shuttles to and from Pearson, free or charge, running every 15 min or so, which is a huge plus. Cannot say it enough, an AMAZING place which I highly recommend

Nick Dhanju

Always rented a car from Zoom Rent a Car, always will whether it is summer, fall or winter. Always gives the best deal with the cleanest cars and the quickest service. Would recommend to anyone looking to rent a car on any budget surely they will be able to meet your needs.

Darren Nathan

Excellent service! Booking was an ease. No extra charges. Very friendly and courteous service on a busy family day weekend. Highly recommend.

Daphne

Great rates! Great service! Mike was very helpful and even came in on his day off to make sure we were taken care of. We rented a Caravan and it was upgraded to an Odyssey. We recommend them and we would definitely rent from them again.

Parminder Uppal

Rented a car from Zoom rent a car Dixie road, close to pearson international airport and we had the damage on the car but Big thanks to the team at zoom rent a car to help us with everything and made sure to go through the insurance process smoothly ... we will definitely come back at this location for any future rentals. Special Thanks to Naz and Mike for their excellent service!!!

Giuliano Quattrociocchi (ROYL-SAVAGE_KILL)

My family has been renting from Zoom over a decade, I am so blessed to know about zoom this location by the airport offer the best deals always! Discounted prices always best in Toronto, great cars great deals our family never look anywhere else. Thanks zoom keep up the good work

Kumar Deepak

Excellent overall experience. Great services in a friendly and professional manner. No waiting. They offered grace period when i was getting late on road to return their car back. I strongly recommend and definetley would like to opt for their services in future. Thank you Zoom car.

Andrew Ages

COMPLETE SCAM. Do not rent from Zoom. Charged my insurace close to $1000 for minor scratches on the bumper that were there before I rented the car. Luckily it didn't cost me anything but the paper work was a nightmare. I don't like to speak poorly of people but I feel it is important warn everyone that this is a complete scam.

Silviya Deleva

We've rented a card with an international credit card. It's been already more than 25 business days and they still haven't unblocked our deposit for the car. First they said that it takes 14 or more business days to unblock, and after that the days increased to 30. That's pretty disappointing since we're talking like for 1000 dolars. It's not so much, but it's also not like 100 dolars.

Samir Boulos

This is the first time I rent from "Off airport rental Car in Toronto". My experience is very good. Staff is very friendly. Their rate is very reasonable compared with the car companies at the airport. With little inconvenience to take two shuttles to reach their office, it is worth the savings. They gave me brand new Mazda with 28 Km. on it that they received the same day. The office is the first impression on the customer, I recommend to refurbish the office with new furniture and maintain its cleanliness. I recommended them to family and friends.

Dilkaran Sidhu

Rented a car for a week and the service was very good and professional. No hidden charges and all the charges are explained very well upon picking up the vehicle. Highly recommend

Subash Mahajan

Very friendly guys and cooperative with the best of the deals and prices no one can match in Toronto. I keep coming back to them with more friends adding up. The best part is the cars are new and updated with the best features. I recommend the company to everyone and all our clients.

B.D. Shore

Excellent service. Friendly. Great cars-clean. Excellent shuttle to airport. Can’t rate high enough. You will not be disappointed.

Manraj Dhillon

Zoom rent a car made our rental experience that we will always remember. The shuttle pickup service was prompt and took us straight to the car rental office on Dixie road. We booked with them because of their cheap and competitive prices out of all the car rental companies near or at the airport. The car we got was a new and clean 2019 Honda Civic and the car was excellent. 5 stars for zoom for their excellent service from start to finish.

Imad El Hajj

Bad experience when u make your search you think you find the cheapest price and you think your lucky and after you are obliged to make the reservation made your reservation using you credit card coz you have no choice to pay at the counter and when you reach there they will charge you for an insurance obligatory even if your credit card cover the rental and when I told them I need to cancel I don't want the deal anymore they will simply answer you need to pay penalty which is the whole rental so I had to take the car and pay addition obliged insurance and ended up paying more than other rental companies so it is not true if you made your search and found a cheap price because it is just a trick and you have to pay more and not allowed to cancel or they will charge you the cancellation. Also I wasn't satisfied at all of how they deal with the customer. They put a 500 $ on hold on your credit card for 1 week which is the highest rate in all Canada I think. I was renting with many companies I had to pay a pre authorization of 100$ only and not 500$ so this made me ask myself many questions. Bad experience I would never go there again.

N Wolf

I rented from Zoom. Good and fast customer service. Auto was clean and ran well. Best prices in the Greater Toronto Area. I will be using them again

Julien Conte

When I was looking for a car on the website, I did a search for Calgary International Airport (easy for us after flying) and it displayed Thrifty, Alamo, Avis, ...and Zoom. But when I arrived at the airport, all the other companies were present except... Zoom! Zoom is located around 4-5km from the airport. So I had no choice to call them to pick us up at the airport with a shuffle, to go the company location: Unbelievable. We lost 45min! When I wanted to have my car as booked, the person from Zoom asked for my car insurance file number because he said my insurance via my credit card was not enough. I didn't understand why because usually with other companies my visa is enough. But the person didn't want to understand. He wanted the proof. I didn't have them with me, of course. So he told me I had one day to call him back with my insurance reference; if not he would have charged us almost 10CAD / day (6 days trip). This is the first time this happens to me with a rental company. So we decided to stop this ridiculous booking and to cancel it, to go back to the airport and to book a car with another company; to be faster, cheaper and without any issue like this for sure. We asked the person from Zoom to bring us back to the airport. He agreed but with a fee!! Seriously!? So we decided to take a taxi and pay again... We arrived at the airport and booked a car with Alamo. It took 15min to pay, sign and have the key!m for an SUV instead of a compact (no added charge)! No issue, really fast and efficient!

abin das

I accidentally bumped into them while searching for cheap rental cars in Andrew around Toronto. Their price is absolutely amazing without compromising service. I felt like I was in any other higher tier companies. Very friendly. Will certainly be coming back. Highly recommended.

Yasser Shwaiki

I would like to thank Zoom rentals and for their great and profissional service. Great service, great price, great staff and great car. I will definitely recommend Zoom rentals and will definitely consider renting from you again.

Aris

If you rent and the car brakes down, you’re totally on your own. I was stranded with no replacement car for 2 days and was actually made to go pick up the car myself from the repair shop. Rent elsewhere.

Jay Pathak

I rented car from Zoom Car rentals after searching best price for vehicle in market. The staff of Zoom Car are thoroughly trained to give excellent services, I must say that. The car was in excellent shape, clean and below 1K clicks! If you're looking for good car with courteous services and great rate, walk in to Zoom car rentals!

Sam Morrison

Zoom is a superb service. Besides the minor inconvenience of shuttling from the airport, the prices are worth it. Customer service is high quality. This is a business in an extremely crowded and competitive market and they do an exemplary job. I will recommend Zoom whenever I get a chance.

Priyanka Narula

BIGGEST CHEATERS. NEVER BELIEVE ON WHAT THEY SAY. Worst experience. They charged me extra for the first month just to freeze the same price for next month but when I went to renew they increased the price almost double.

Pam Olafson

This company is a scam! They want a credit card with insurance or your car insurance info and then accuse you of damage after return then charge your card after you leave and tell you that the credit card insurance will cover it. It's a total sham DO NOT RENT FROM THIS COMPANY YOU WILL REGRET IT!!

Richard Brochu

Very good I have been renting from them for about 5 yrs pieces service great . The cars are awesome and economical .

Vinod N

I had rented a SUV for 4 days from Zoom Car rental during long weekend of Canada day. Obviously the rental was at higher side due to high demand. However they have given me a brand new Honda CRV which has done only 25 kilometres. My experience on booking the car through their portal was excellent. They had handled my email queries related to Licence requirement for renting the car efficiently. Unlike another car rental company near Toronto airport, this company accept Canada G2 licence for car rental. When I reached their office to collect the vehicle, the entire process has not even took 15 minutes from filling application till handing over they key of the car. Sameway returning thetcar also done in 10 minutes time. The executive who had handled my request was very helpful and true professional. Couple of minus points I have noticed are the requirement of buying additional 3rd party insurance for each rental days. Wish this could have been optional. Also not sure why there is a restriction of 200 KM within province, where it is mentioned unlimited in the booking form. Anyway, I am giving 5 star rating for this engagement and looking forward for next rental...

Louise Montgomeruy

Great service begins with kind, trained, professional staffing. Your people made everything easy...from the driver from the airport to the location, to the Sir who checked the car in, on my return. Everyone was excellent. The car was pretty special, too. It was new, clean, and had lots of nice features. Still, your people made the biggest difference. I will rent from Zoom solely when i'm visiting Calgary or Toronto Keep up the great work!!

Seung soo Kim

I would definitely rent from Zoom rental again. At first, I was nervous to book with this company, since there were some negative reviews. Yet, only positive things to say. Tajinder Singh (one of the front advisor) has made my rental experience smooth and best ever! Due to policy change on my credit card, I had some issues and I was stuck in a bad situation. However, Tajinder has stepped in and went above and beyond to help me fix my problem. I had made mistake on my part, and most likely the negative reviews were from people that have made the mistake themself. You will not find any place with better rate and service. Book with confidence, if you can make the trip near the airport to book with them.

Maynel 47

The ford transit is what we wanted and we got it.! Best price, staff are wonderful and definitely I will rent again. I even got a discount! Thanks Max you're the best!!!????????

Robin Batth

Amazingly good deal, comfortable package. Also, doubts relating to the services were politely cleared by one of the staff members. Will surely hire again, fully satisfied ;)

stephanie vergara

Rent a car zoom was a good company and had excellent rate, was extremely helpful answered all my questions. very patient employees friendly and honest. GREAT DEALS for sure will be coming back

Jake S

I'd absolutely NOT recommend this place. It just looks cheap but ends up expensive renting from here. My rental car here broke down. It just wont' start and these people asked me to get it to their rental place so they can replace it. There best response was "Leave the car. We will collect it later. We are busy at the moment". I was able to figure out the problem and managed to drive it down as I was close. Next up, they (again) gave me car at less than 3/4 fuel level and I was surprised when the attendant asked me to fill up the gas to same random level. Common dude! there is a gas station right next to you. At least fill it up to full tank! Not to mention that there is always 15 min wait and people here fighting over insurance. I had my share of troubles with them over insurance. This is far from airport and other rental agencies. So you're stuck if you rented here.

Navjit Khehra

Great service by employees, all guys are welcome for help to rent any car. Thanks

John Tideman

Oct Vehicle Rental in Calgary- Pickup was really smooth, don't feel I wasted any time in the transition to and from Airport, staff very helpful, not to mention rates are very reasonable. Will rent from you again.

Jayesh Patel

I am very happy with the service and helped offered me. Very helpful staff , would like to rent again in future. Strongly recommend.

Mary Clark

We had very good service from Cat in the rental office. She made the whole process very easy. Thank you

mahmoud elkhfif

They always try to sell you their insurance liability insurance because they say the card insurance doesn’t cover liability And when you return they check the car trying to get you pay for some of the chips on the hood Scammers don’t go there I used it once and never again Go to bigger companies

Moeez

Very reasonable prices and service was very good. All vehicles are almost brand new, less driven and in very good condition. I will definitely rent again in future

kimran sahota

One of the best rental companies that I have ever gone too. The car was clean and well kept and no hidden fees. The service was outstanding. Zoom car rental made mine and my family rental experience one to remember because I have never loved any other rental company this much.

chey jey

4.5 (stars) I ALWAYS rent from Zoom!!! Honest prices and new vehicles. Had a small blip this morning but Naz went out of his way to make it right! So happy they’ve open one in Calgary. I’m waiing for Zoom YEG (Edmonton). I will always recommend them!

Siobhan Mcalister

Excellent customer service, brand new car too, we used the car for almost 2 weeks and no problems. Staff friendly and helpful will use again!

Robert Horwitz

I found the service personnel extremely unfriendly and trying to push very hard their extra charges on insurance products when I was already covered through other means. I would recommend using other car rental companies

Eve Pereira

My experience with Zoom was very courteous, professional and expedient. Special mention must be made of young lady at the front desk, I believe her name is Anisha, such a delight to deal with. Absolutely no complaints regards to the car. Would not hesitate to do business with Zoom again and have already recommended them to friends and family.

Rick Hewat

I had a great experience with Zoom. Car was almost new and worked great in bad winter driving conditions. I was handled quickly and efficiently, out to the car in minutes after getting to the agency. This is not a nationwide chain, it is a small independent company that competes with the multinationals and does a with great customer service, very competitive rates and overall enthusiasm to make the renter feel special! I highly recommend Zoom!

Olio Oiytao

Not only are they far from the airport - they also charge a one day rental if you cancel within 72 HOURS! - Due to a family emergency, I was required to cancel within 36 hours - only to be informed I was required to pay $25.00 for the rental. As they always say, if it is too god to be true - it most likely is...

Varun Sharma

Had booked the smallest cheapest cat over a 3rd party website. They didn't have any small cars available upon my arrival, so they upgraded me to am suv without any extra charges. These guys were very helpful. I was a little nervous about hidden fees and not being able to get a car rented, since it was my very first time renting a car, but these guys were so helpful that it made the process effortless. Thank you Zoom! God bless you for all your help

dinesh kumar

Customer Service is not good.I booked a Dodge caravan for a day trip and i was assisted by an gentleman from Zoom called Mak/Magan at Dixie road location.he was not very friendly.First of all i was late for a car pick up and still the pick up car was not ready.I requested him to give me another car as i already waited for 20 minutes,instead of offering a stand by car he was telling me to wait for some more time .he started arguing that since i was late ,i can wait for another 30 minutes.the car was not clean.totally i was not happy with the experience.I would stay away from them.I was also told that within the province we have unlimited miles while booking but the day of renting i was told its only 200 kms/day and unlimited for non Ontario residents.

Lakshmi Sai Siddhartha Vadrevu

Worst service***. Didn't get the car we were promised. Said unlimited but Ontario drivers had a 200kms restriction (then why do you have to say unlimited). Had to drive with a huge crack on the windshield because they didn't have a replacement (Asked the dealer for replacement in return he comments "It's just a crack, it's not as if the windshield would shatter away or something"). I wouldn't give more than a star for their horrible service and decietful marketing. I would advise to take caution before renting with them. Better avoid.

Hanadi Usman

Excellent service. The people are very friendly and provided prompt and professional service. The rates were the best and the car was in mint condition. Highly recommend everyone to rent their car from here. Thank you Nas for a great experience.

Kuldip Singh

Friendly efficient affordable!! The best rental you'll ever have!

gurpreet singh

Really like the service of the staff, got the car in few minutes, easy drop off facility and very nice and new cars to use.

Ayobami Ismaila

The car is great and Sukh is the best customer service person I ever meet. I mean she is very lively. In all the company guys are great just like their cars.

grace-edward galabuzi

The rental experience was smooth and professional. The car was reliable and I enjoyed driving it for the time I had it. Staff resolved the issues that arose amicably. Well done.

Lynda Hohnson

very friendly people. car excellent, excellent price, great service always.

Alex Chorninky

Took a car for business trip. Great service, free shuttle from and to airport and fair prices. Very recomended. Thank you!

Damon Lewis

I rent from these guys very frequently and for good reason. Staff are very friendly, professional and accommodating. I've never had a single negative experience with them. Bottom line, whenever I'm in need a spare set of wheels on the road I can't think of anyone better to do business with. Thanks for all you do Zoom staff!

kim currie

My experience with Zoom was wonderful, this is the second time I've rented with them and both times I had great customer service and the vehicles were in great condition and were exactly what I had asked for. I've rented from other companies in the same area and will now only rent from Zoom and especially at this location. Staff were wonderful, very friendly and very helpful!

daniel Del

Car rental toronto airport location in mississauga is the best priced car rental place off airport to rent a vehicle. Always new cars great service recommend to any one looking for affordable option In Toronto.

Craig Mcdonald

Cheap car rental not far from airport. Offers free shuttle to the airport. Great customer service, little unorganised when collecting car as car hadn’t been cleaned but found an alternative very quickly. Would use again.

mostafa moghrabi

Although giving the car four days before they said the fuel is not full i had to fill it for 8 dollars and give it back No compensation and no return

Catherine Lee

Zoom .... the car was new and clean, the pricing spectacular, and the staff and service was acceptional , I will have all my friends and family book with them.

Luc Mandeville

Avneet is a nice person to deal with. I rented a car at the Dixie road office for 3 months . extending every week, and she always had the papers ready so we don't loose time. I highly recommend.

Nadine Thomas

If I could give this place no stars at all, I would. Terrible, do not rent here at all! First of all the customer service is ridiculous and the lady at the counter is VERY rude and unprofessional, I heard her talk to not only myself but others on the phone with such hostility, it was embarrassing! I turned up at the designated time, with all my documents and was asked for insurance. I opted not to take the extra insurance and was rudely told 'All rental places in Toronto require insurance, if you are not taking the insurance we provide and you do not have your own, we won't be renting you the car' Next I was told "This information is on the website you should have checked it before you came here' Now, I rent cars within Toronto, almost ever week and I go through the same procedure each time, never have I been spoken to in such a way and never have I been FORCED to take extra insurance, if I don't want it! The original cost of the car rental was $200, surprise surprise with the insurance the cost then went up to $479. A SIGNIFICANT difference! Please also bare in mind that even if you do have your own insurance, there is still a daily surcharge of $8! Also, be aware that this place is NOT near the airport at all and is in actual fact quite a drive away! Save yourself the stress and do not rent here! They are a very small rental place (in their words) and they seem to make up their own rules. I am ver surprised and annoyed! NEVER AGAIN!!!! Even their response to this honest review was passive aggressive. Oh dear... customer service training perhaps? Unfortunate that many others reviews pertaining to this company, are very similar to mine. Save yourself any issues and rent from a reputable car rental place instead. Enterprise always have great rates, nice vehicles and excellent customer service! :-)

dattatreya butti

It was a great experience renting a car with this guys. Best price with top notch customer service, they provide new cars with excellent condition. Feels like you own the experience.

Murray McNab

We rented a car from Zoom and loved the whole experience. The shuttle picked us up and a courteous driver dropped us off at the rental car location. We were off quickly with a very new, clean car. After 3 days we returned it and the polite young fellow thanked us for keeping the car so clean. We were then taken by shuttle to the departure area for our flight home. The price was amazingly low and we would recommend Zoom to anyone. We are returning to Toronto at the end of the month and will certainly be renting a car from Zoom. Have a SUPER Day!

James Corner

Full of scams...they will find way to charge you even if your insurance company covers you.. they wont tell you upfront... when you return the car they will tell oh your insurance doesn't cover this... my insurance broker was shocked 10 years in this industry...these scammers got expert finding loophole in insurance policies..f these people. This is going to be the response...copy paste ((We are sorry for any miscommunication that might've occurred. Our policies are in place to ensure the safety and satisfaction of all of our guests. We are always more than happy to explain every aspect of our contract.))

Stacey Soans

HORRIBLE!! This company kept unlawfully charging my credit card WITHOUT MY PERMISSION as they had it on file. They kept threatening me for $5 and escalated to $60 without reason. My credit card company is now filing for many disputes with Zoom. They were bullying me even though I paid my amount and since they had hold of my credit card, they used that against me. RENT ELSEWHERE!!! The customer service men there were not helpful and did not even try to accommodate a $5 charge. What a DESPERATE COMPANY. You'd think during these times, companies would have the decency not to up charge a client for no reason.

Rajarajvinder Boparai

we just rented a car at this company, we had a great experience,Naz provided good service and the car was brand new. Overall wonderful experience with Zoom on our trip to Toronto. Make sure to read their policies as they are pretty clear online. Highly recommend to everyone visiting Toronto

Younghee Kwon

Overall, my experience with Zoom car rent was not that good. My family from Korea rented a car from this car rental company. At the first time when my family started renting, a clerk in the company said little scratches will not cost any extra cost. But when my family returned the car we rented out, another clerk said there was a little dent and he tried to charge money from the tiny dent. Also, the car company did not clean and repair dents on the cars that they were renting out. Moreover, there were no choices of insurances that could cover all expenses of accidents for international customers. The best option was the insurance covering when an accidents costs more than 2000 dollars and the customers have to pay up to 2000 dollars.

Navdeep Sahota

Great staff, great service and great cars. They offer fair and reasonable prices and work with insurance companies. If you are looking for a rental be sure to check them out.

Giselle karami

I rented a car from zoom rent a car, not only I was happy with the service that they provided, the price that they gave me was by far the cheapest in the city, everything was efficient and fast. I highly recommend anyone that needs to rent a car, to give them a call before they go anywhere else!!!

madhaus75

Delayed flight on a Sunday. Naz stayed well past closing hours to pick me up and still get the car rental for me. There was an additional charge- but seeing how it was 2.5hrs past closing time on a Sunday; more than reasonable, and it saved me hundreds -instead of finding a last minute booking. Car was excellent, clean and easy to handle. The courtesy shuttle was excellent on the way to the airport; driver ran into the terminal to find me to give back the phone i left behind in the shuttle. Excellent service and would rent from them again.

S P

TO EVERYONE: BEFORE YOU DECIDE TO RENT FROM HERE..TRY ENTERPRISE, THEY HAVE BETTER DEALS AND OFFER PROFESSIONAL SERVICE AND MORE PROTECTION. It wasnt a pleasent experience, i guess lil willy working there tonight aint having a good day. They offer unlimited kms to certain customers only, if you aint got a return flight ticket..good luck..you get only 200kms/day. Enterprise is couple blocks away and they have cheaper deals and offer unlimited kms to EVERY customer. UPDATE IN REPLY to the OWNER First of all that is so unprofessional and against the privacy act to talk about your customer's financials. ( PLS WATCH BEFORE YOU HAND OVER YOUR CREDIT CARD TO SUCH UNPROFESSIONALS) Secondly, as you mentioned about funds, that i didnt have enought to put towards your car, i never let Lil Willy swipe my credit card. I felt insecure as you guys were already ripping me off and the holding down $500 on my credit card, which no rental company does unlike you scammers. Every other rental company holds only $200 and offer professional service and gaurantees you security and privacy. I tried calling the owner who replied to my review but he put me on hold and never wanted to talk about his unprofessional actions. There is a lot of fake reviews on this. Please beware...ZOOscaMers Another last update: You can lie all you want..(i didnt let him swipe my card or entered a pin..unless your employee try to over ride my pin then it could decline) you know you are wrong...lie all you want. When other people will come in there they will experience it. You leave me your name and contact..as its the owner qho is responding to these reviews. Leave me your name & number here i will contact you. Cheers !!!

KIRIT DESAI

I HAVE A GOOD EXPERIENCE WITH FIRST TIME RENTING CAR WITH ZOOM RENTAL FOR ONE MONTH. CAR IS IN EXCELLENT CONDITION AND RATE IS ALSO VERY VERY REASONABLE COMPARE TO OTHER RENTAL CAR COMPANY. I AM REPEATING AGAIN FOR TWO MORE WEEKS. I RECOMMEND OTHERS TO PREFER ZOOM RENTAL FOR CHEAPEST CAR RENT WITH EXCELLENT CAR CONDITION.

atul kumar

Very friendly customer service. Offer amazing deals depending on the needs of the clients. Happy to deal with Zoom car rental

Brett Anderson

Great customer service! Staff were very helpful. I've rented many times and had people try to scare me into getting extra stuff, but not here : )))

John Anderson

BE AWARE INDIVIDUALS AND INSURANCE COMPANIES!!! These people force you to sign blank work orders and forms and documents so they can scam and cheat you and your insurance company. They tried to do the same to us and we discovered that they are known for it. Liars and Cheats. THERE IS A REASON THEY ARE NOT IN THE INSURANCE COMPANIES PREFERRED LIST. They make fake reviews and post it online by themselves. They work in a FRAUD TRIANGLE -where they work together with the tow truck company, the body shop and their rental company and try to cheat the most money they can get from the insurance company and you as an individual. Forget about service they try to Bully you and when it doesn't work they get upset. They are being watched now by the appropriate authorities and will be discovered for their unethical business practice. It is just the matter of time. STAY AWAY and RUN.

Abdul Gaffoor

Booked on line . Friendly staff and Excellent service. Very clean and new cars. Will recommend Zoom rental .

Jimmy Olara

Very good service and location. Highly Recommended. The staff really helped when booking the vehicle and provided assistance exactly when I needed it at the price I could afford. No hassles or pushing to sell other options when renting. They provided the service I expected without any surprises... I would and will definitely use Zoom Car Rental in Toronto/Mississauga again

TheNitz89

BEWARE! This company has lot's of hidden fees they do not advertise till you get to their location. $3000 + deductibles, so if you park your car in a parking lot and come back to find someone has dented your door. Guess what... their insurance only covers damage above $3000. The first $3000 is paid by your credit card, but they don't mention this unless you read the fine print on your own beforehand. Enterprise and Avis have either no deductible or a small one such as $200 CDN. And, no I wasn't in an accident, but stating an example that could take place for potential customers. Read the reviews of other users that did end up having to pay the $3000+ Don't get scammed out thinking the prices are low. They advertise lower prices to get to the top of most car rental websites. But, they make that money back through false damage claims. Read the other reviews...

Roman Gehring

Prompt service at the rental office. Pick-up from airport was very slow - but drop-off excellent/fast. Nice clean vehicle. Polite and efficient people at the service desk.

Vikas Gangrade

My experience with Zoom Car rental at Mississauga is amazing always. I have rented car many a times from here and always great service, clean car and friendly behavior . Zoom Car rent is cheap and best services ever.

Justin Elton

Not worth the savings Rude staff, pressure upselling everyone on insurance they dont need, people waiting around trying to get a car or drop a car off. I had a reso, showed up, waited 20 mins with 1 person in front of me watching the chaos all around me. I finally gave up and while standing in line booked with Alamo at the airport, just left and got a car instantly at Alamo for a bit more money but none of the stress and hassle associated with this place. Your time is valuable, this place doesn't seem to think so. I simply walked out and left and they didn't even know no or car. Joke.

Quincy Knot

My husband and I have used Zoom for over 10 years in Toronto and this was our first time renting in the Calgary location, i'm pleased to say the service has not differed at all. They're a very reliable company, who cares about their customers! Zoom has a great relationship with repeat customers, as well which shows they actually care. My husband spent 36 years in the Army. I worked as a government contractor, on a military post, for 20 years. We both appreciate the way our insurance company and our rental car company, work together for damages and claims! Whether you're young or old, a military family or not, Zoom is a great choice for your car rental needs! Give them a try the next time you're in need of a car rental. You won't be disappointed!

Harjit Boparai

We can always count on ZOOM for great service and a reliable car. Our trip to Toronto two weeks ago was the best. Dave greeted us with a smile who was our initial contact at the airport. Then we were greeted and shuttled to our vehicle. The return was flawless. The gentleman advised us how to get to departures. Thanks, again for the great service. Last year we used a different company which was a nightmare. Only Zoom for us.

Niko Dragovic

Scammers in every way shape or form. I opted not to listen to my colleagues and gave it a shot. They will literally milk you in any way possible. Stay away. Pay the extra $20+ somewhere more reliable, it will save you headaches.

KING Robinson

This rental company is no good. I booked a car that was unlimited km and they gave me a 1000kms and to top it off when i got there they wanted a $1500 deposit and didn't feel the need to express that till my arrival and had plenty of contact with them before my arrival. Ok prices on cars but lots of hidden fees oh and they have a $3000 deductible and when i booked it was $0 ... horable company and i can see why they only have 1 location in all of Canada. 0 stars if i could ????????????????????????????????????????

Quasi Farrus

Very sketchy business! This company charged my parents $50 to take them to their rental car (when this is advertised as a free service) then tried to charge them for minor scratches on the car for which they were not responsible. I can only assume that any positive reviews posted here are fake.

Alex Kolomoets

Scammers don't rent from them never making you to buy their insurance for triple price than everywhere

dhafar dhafar

Excellent service, vehicle and rates. One of the best in town. I always go for zoom due to best rate, vehicke and quality of service. Airport shuttle service is ice on cake and makes the experience very comfortable.

Nehal Elkady

I have been renting from Zoom Since 2018. My experience with them has always been positive. The staff are nice, cars are always clean and comfortable to drive. I definitely recommend them.

Omid Maani

I had a very bad experience this past week end when I reserved a car through Carrentals Website for three days at the rate of CAD 29/ day. When I returned the car one full day early, I was charged the full amount for three days surprisingly. The agent explained that this is their policy regarding early returns! Very strange. No other company would do that, based on my experience. I do not recommend this company though I had rented from them before. If you wish, you have to ask them to explain it to you and in writing as this is very different from other companies, so you know how it works with Zoom. Poor way of doing business. It is a shame. After my comment above o received a call from the company in Toronto. I explained the same and requested that they communicate with their corny their policy expressly and clearly. I consider their following up on this matter a sign that they care about their business, a positive point.

Jaskaran Singh

Hey i just wanna thank you guys for making my trip comfortable. It was a perfect service and felt like my own car... very clean and almost new. Thank you.

Rob Silhanek

I was cautious renting after having seen a few very negative reviews however, I saw they were older so I went through with rental. Rented a 2020 Santa Fe with only about 27K km on it. Vehicle was very clean only thing I removed was that god awful air freshener as having allergies my eyes stung with that smell. Person signing me out saw a dent I didn't notice which was great as I would have been worried they would charge me if they saw that when I returned. If insurance was cheaper I think people would take it more often but I am covered under my own car insurance. Vehicle performed great. Tires were a little bald for winter but I didn't go anywhere when it snowed. After my week I returned the vehicle with no issues and had a great experience. I rent to get a good feel of a vehicle I am interested in buying and find this way to be much better than a quick test drive at a dealer. Being a local rental I will definitely consider renting again from zoom.

Anjaneya Tiwari

Zoom has the best prices in town .clean cars and a professional office staff.they have been flexible and helpful inin ter of extensions.rented car from them for 3-4 months.

Mike Corkery

I rented a vehicle from them this past weekend. I had to travel to Ottawa. While I was driving on the 401 my front tire had a blow out. I was on the side of the highway in the dark. I called them up and I couldn't believe what they said. They said the were not gonna help me that it was my fault. This was not my fault at all. They were not gonna send anyone to help me. I needed to basically figure this out on my own. They told me to put the spare tire on and go to a shop and buy a new tire. Well I did go to a shop and bought a tire and installed it. But because it wasn't the same name brand tire they charged me $171 on top of the $120 tire I bought. The tire was the same size. These people and company are crooks and do not recommend anyone renting from them. I am not impressed with the customer service and charge. Very unprofessional and unacceptable. Make sure to go with a reliable company like enterprise for example. Like I said these people are crooks and will not help you if you are stranded. update.... zoom recently contacted me and wanted to make things right. they offered to pay for the new tire they charged me for at drop off. they sent me a cheque for $171. The tire I had to buy in Ottawa myself was never reimbursed. Hope this helps people out in the future.

harold borja

Very very helpful staff. Cars are amazing. Clean and very nice. I would reccomend renting your car here. They also carry a wide variety of cars. From small cars to 12 passenger vans. They will have you covered!

shoyam pokhrel

This car rental place is amazing. I am from Edmonton and I have been renting car from them since 2014. They have always given me best deal in town and best service. Staff are wonderful here. On my last visit to Toronto my flight got cancelled and when I called them last minute they still gave me the car they promised me without any issues and gave me discount too. High five to you guys, I am always renting with you guys. Highly recommended. Wish you guys were here in Edmonton or in Calgary

Amrit Singh

BEWARE DO NOT RENT FROM ZOOM !! THEY MAKE FALSE CLAIMS OF SCRATCH AND DAMAGES JUST TO CHARGE YOU EXTRA. They are scammers read the 1 star reviews . The rip people off by saying the car has scratch or came back with damages and try charging 500$ and more at a later time on your credit card , I'm my situation I took pictures before taking the car off the property and when returning I showed proof but was still charged . These people of scammer that make false claim to steal money from you . It also happened to my family member recently they did the same scam on them saying the car has scratches when they didn't. If you read the other reviews you can see they did the same thing to other renters . Someone should really look into this business and bring justice to customers who have been robbed for there money by these scammers .

Robert Garwai

I like their service. Best car rental place in Toronto. I would recommend it to everyone living or coming to Toronto . Great job guys.

Mina Seha

The customer services amazing and I hired car for 2 weeks and I called to extend extra week and they gave me $25 off from the bill

Joe O'Neill

Rented here for 3 years despite all the negative reviews. Waited at viscount for over an hour. Called twice , told shuttle was 15 min away both times. Missed my appointment. I watched other offsite rental shuttles pass by 3 times while I waited ! When I returned the car I was charged for a scratch . I let my guard down during the inspection. Take a thorough video of the car before you leave or you will get scammed. Never again! Stay away from this place !!!

Phil U

Stay away from this car rental place. People here are DISHONEST AND UNETHICAL. Charged credit card for charges never authorized. DO NOT GIVE THEM YOUR CREDIT CARD INFO...stay away from this Car Rental, go somewhere that is reputable.

Amita Patel

Great service! Very friendly staff! Awesome brand new cars! And affordable price.

Jenn De Vries

Huge hassle to access. Walk for 5 to 10 min to get on the train, to call for the shuttle to wait another 20 min for shuttle. The shuttle driver is reckless, speeds and is a danger on the road. Took another 30 min before my car was ready only to have someone else's underwear stl in the car. Never again.

Marek G

I have been renting from zoom rent a car Toronto airport location from last 5 years and never had a problem. The cars are new, the people are nice and the service is great. Thanks zoom team !! See you next time...dec 4,2019 rented again greatest service brand new cars.

Heather W

Nothing but great things to say about my experience with these guys. Booked through expedia. Shuttle turned around at the airport to come back for me, took less than 10 minutes to set me up once arrived, brand new Hyundai Venue (as the cheapest option!). Spotless, full of gas. Went all around Toronto for 4x days and no issues with mileage. Returning vehicle just as painless, and shuttle to the airport was there waiting for me. Will rent directly from Zoom again next time :) Edit: forgot to mention, I called the next day thinking I had left something in the car, and they were fantastic about going to check the vehicle for me. Excellent customer service all around!

Aly

Not only did I find the best car rental rate with Zoom, but I also found excellent customer service which was extremely refreshing. Max and AJ helped to make my trip to Calgary Alberta hassle free and were both very friendly and helpful with any questions that I had. I would definitely recommend!

Aaron

This place is a scam. They wouldn't accept my credit card insurance and wanted me to pay and extra $9 per day. I got Hotwire to refund me and cancel the reservation. Another couple there got scammed for extra mileage when their reservation said unlimited They're also under the name. NU car rental

Jim Knoop

First time renting from this company...it's an off-airport location, and a little different from the big 5 (only 200 free km/day, for example). But rates were way lower, and I was very happy with the service and car (brand new). Located immediately next to a gas station so returning the car full was easy. Leave a little extra time, and pay attention to the signs at the counter, as these explain (very well) your various options. I will rent from them again, for sure!

Vj Singh

I had such a positive experience with Zoom Rent-A-Car the first time, I had to use their services again. Very impressed. Clean, new vehicles, great rates, good customer service. Thank you!

Heather Stoesz

Had the worst experience with Zoom today! Travelling with my 65 year old mother, sister in law, 4 year old daughter and 2 year old niece from Winnipeg. Had a van booked with 2 car seats. After waiting 30 minutes for the shuttle, we arrived at the office to a hectic and disorganized environment. People waiting to get or return their vehicles, arguing about payment and insurance. Listening to a staff yell/argue with someone on the phone (while “helping” a client at the desk). After waiting another 30 minutes, we were informed they had NO car seats and there was never a guarantee that they could give us car seats. This is ABSOLUTELY untrue. I was assured they would have 2 seats for us. If there was any chance we would arrive and there wouldn’t be seats available, we would have brought our own. They were rude, condescending and totally unhelpful. While waiting for them to refund our money, I booked another vehicle with Enterprise in a matter of minutes. Went back to the airport and had an AMAZING, stress free experience with enterprise. Never again ZOOM, never again.

jason kang

it was my first time with zoom i had the best experience with Dodge Caravan!! the car was brand new and quiet. Also their service is really nice and staffs are also really friendly,,I recommend this place for everyone who wants to have the best trip^^

Nadine Nehme

Dont trust their 4 star rating star because trust me if you deal with them your gonna regret it. They use a fake account to keep their rating high so they pretend to be people who rate high reviews. Don't waste your time by dealing with them as we had a bad experience. Better to go and make a clean deal with big rental trusted companies.

Jarek Malik

I have rented from Zoom for over 3 years .. Would highly recommend the place to anyone for either short or long term renting. The young team is very friendly, helpful and very accommodating .. The vehicles are in top shape, the rates are very affordable and overall experience is great. Many thanks to Paul and the entire staff of Zoom Rent a Car for your assistance. Greatly appreciated. Jack Malik

Amir Asadzadeh

I'm really happy Everything's perfect All fresh new cars You're doing great Better everything is perfect I'm very happy ????????????????????????????????????????????????????????

David Macmillan

Although I was apprehensive after reading some of the negative customer feedback, Naz and the other staff members at Zoom were a pleasure to deal with. Our car had a few scratches and dents but Naz recorded the damage and I photographed everything prior to leaving the lot. It had been a few years since we were in the Toronto area so Naz took the time to show us the best route on the map to help us on our way. The car served us well during the week we rented it and a staff member returned us to our airport hotel on our return. I couldn't have asked for better service and the rental was lower than I would have paid at other rental car agencies. Next time I am in Toronto, I will definitely rent from Zoom! Customers should be aware that they will need to provide proof of insurance. I was lucky, I just happened to have that in my wallet!

mehrnoush Alemzadeh

they picked me up althou my flight was 2 hours late and it was past midnight, the car was brand new and overall a great experience, would definitely rent from them again and recommend them.

Jhun Cadenas

I’ve been a loyal client for this particular branch, customer service is excellent. Thanks Paul who handles all my inquiries and reservations, quick and prompt response every time, price is always reasonable if not the cheapest. Great and new rental cars to choose from.

Laura White

Most of the staff was good, but shady business tactics. Booked through Expedia and didn't find out until pick up that they charge an $8/day mandatory fee for 3rd party liability unless you have your own vehicle and brought in your insurance papers. The thing is: they are legally required to have 3rd party liability to put a vehicle on the road, so they're paying for it whether or not you brought in your papers (This is separate from the typical LDW [Loss Damage Waiver] all rental agencies offer optionally). Why spring a surprise fee at the counter when they could simply offer a discount to the few who would have a Canadian car policy and remembered to bring proof? I rent at least 6x a year for work and this is the first time I've ever heard of an agency charging for this in Canada. All other agencies just include it as the cost of business in the daily rental fee. They also tried charging $150 for dog hairs... included a pic so you can see how ridiculous this was. We have a golden retriever and had the car for over a week: of course there's going to be some transfer. Do you not vacuum your cars between rentals? The guy who wanted to charge this "was doing me a favor" by flagging it before they just went ahead and charged for 'excessive pet hair'. We were returning an hour early, so we took it to the Husky station across the road and spent $2.50 and 5 min vacuuming. Done. Just walked away feeling like they were predatory with fees. Will not be back.

Henry Nickel

Very friendly and helpful. Will pick you up and drop off. Price is good and the car was new and upgraded at no additional charges. Easy to get from the highways.

Daniel Power

Car was new and in good condition. Staff were helpful, and accommodating when we needed to extend our rental by a day. Overall it was a smooth experience.

Ben Throy

Hidden fees, terrible customer service! The rental price looks cheap at the beginning but the extra charges at the end make it more expensive that other reliable bigger rental companies. I would not go back to this...

Steven Tan

Great company. Professional operation.

Bashar Hasna

Advertise unlimited mileage then act as if it’s common knowledge that Ontario drivers only have a limit of 200km a day. How about you advertise that clearly because I reviewed all the fine print in the reservation and before I made payment, there was absolutely nothing said about mileage restrictions other than geographical restrictions. Why would you advertise unlimited mileage without clearly stating this is only for out of province renters. Super shady don’t waste your time, employees do nothing but insist it was in the advertisement. Waste of a rental, rent at the airport and avoid the headache.

Dana Tisdale

Very pleased with the staff at Zoom. First time I have used them to rent a vehicle. Rental car was spotless with no odour. Would highly recommend.

Jessjit Khan

The process to get a car from Zoom was one of the easiest I've ever been through.

Amir Chowdhury

Friendly customer service representative, excellent car I got for the money I paid. Very happy with the service.

Tsion Gebremedhen

From beginning to end, perfect experience. Excellent and knowledgeable staff, and extremely friendly as well. It was the cheapest rate I found online, so that was the main reason I chose them, and I was very impressed. Would rent again, and recommend.

Ameena Ola

Would not recommend. They did not send us a free shuttle. Sent a taxi, for which we paid. Also charged us 125 extra for insurance, even though we had coverage. Promised a refund for the insurance charge, but I had to chase after them for weeks to get it. Ruined the whole trip. Pay a bit extra and go with more reputable companies. Save yourself a lot of headache.

JJ

WARNING... USE SOMEONE ELSE... they just randomly charge your credit card for fees that are not explained or notified months after you rent. If you happen to cross a toll bridge they send you that charge and then charge another $30.00 processing fee per crossing... such a sham..This was not explained to me when i rented.. They also take a deposit for one amount from one person and a totally different amount for someone else just dependent on who you talk to even if they have the same driving record. Their deposit is ridiculously high $650.00 is what we paid and I have a full discount policy and live in Canada. Just smells like a place that they get everything they can from you especially if they have your CC number..

Paramj Singh

This car rental center is full of nice people and have good cars and great service. I am highly satisfied by quality, pricing and service.

gtlightning98

Book a rental car that's based in the airport. For off-site companies you have to first figure out where to go (don't follow the rental car signs). It's a bunch of walking and a train ride to the back alley of the airport. After waiting 15-20 minutes an unmarked van pulled up. The drive to the building is at least 15 minutes depending on traffic. That's not just off-site to me. Their shuttles only run bankers hours so you're out of luck if you return at 6 am. Tony worth the money saved vs on on-site company.

Kats Kawasaki

**BEWARE** Upon returning the car, a scratch was found. Zoom charged me $500 at the time of return and another $1100 when damage was repaired in a month time. (Total $1600 charged to my credit card by Zoom) Claim was filed with American Express Platinum card, however, the RSA (insurance company for AMEX Platinum card) only paid me a total amount of $1150 in the end. According to the RSA (insurance company), Zoom is known to be over charging for the damage repairs and my damage was not an exception. RSA noticed claims come from Zoom were Well-above-industry standard according to the RSA and they are carefully following the Zooms activities for this matter. Therefore, RSA default the payment to the industry standard for my claim and determined the payment of $1150 (and I had to cover the difference out of my pocket.) I understand rental fee is considerably cheaper that other rental companies, but this would be the risk you are taking when you are renting a car from them.

Emad KOSSYER

Zoom rent a car Toronto Airport car rentals and their Airport service is great option for me for years. I would recommend zoom to all renters looking for cheap car rental agency in Toronto. Great job every one at zoom always.

Wenrui Cao

Avoid this place, they will charge you more than the quotation and BS you with insurance blabla. Will never return. They just used calculator to show the price and charge my credit card, funny thing is they could not even make the fake number right...

Melky Quayson

I got a nice 2018 cla 250 Mercedes white color and it feels and drives so good... thanks zoom!!... glad!!!

Gagan Gill

Rented a van from Mike and have to say it was one of the easiest and hassle free rental experiences. The van was new and extremely clean. Will be going back for all future needs!

cashmerre kaiiser

Great service good prices and no hidden fees ! I appreciate that definitely I rent them again Paul was helpful and polite

Milija Vasovic

Cars are new not older than 1-2 years, zoom is flexible regarding return time (after hours). I have never have any single issue with cars nor any unpredictable additional costs. Everything is transparent and clear.

Dion Lewis

Great experience with zoom, the two girls in the evening time are the best they are funny and friendly will definitely be a repeat customer of this rental car company

Avi Arora

Great place to rent your cars. Its got a nice collection with great prices. Nav and Aman provide great customer service. And they are friendly. This place provides fast pickup and drop off which makes things easy. Specially when you rent often.

Hussain Ramadhan

I've rented from Zoom for few years and I've always had a satisfying rental experience. They worked hard to meet our needs for every rental. They are organized, reliable, and offer low prices. Keep up the good work guys at Zoom.

Aloosh1990

I dealt with then many times no issue at all no hidden fees, and most of time I get free upgrades

Amrik Mann

I had a great experience dealing with the zoom car rental guys, good service and fair prices.drove their rental car for around 4 months and never had a problem with either the car or with the staff.I will highly recommend everyone to check their prices and the vehicles they give for rent.

Jessica Sandhu

Excellent service, really quick pick up and drop off, complimentary shuttle to and from airport, and brand new 2018 cars!

Diane Venner

I have rented from Zoom for many years now every time I go to Toronto. The service is always great. Fast pick up from the airport, quick service at the desk & always nice clean cars. I highly recommend them. The best price you'll find just off the airport grounds.

Faruk Patel

I used this car rental company. I have a lot to say about this company. I am still dealing with this company. I will post an accurate and detailed review of how this is going on. This is bhullshit thy charge me 1100$ for 2days they say something and do something they charge extra and dubel big scammer ???? ???? Guy don’t at zoom car rental better go to other place i this this guy paying for feedback never recommend at all. this ppl are scammers , Never go there

D

Would have given a zero if I could all I can say is watch your credit card especially when they rub it on a piece of paper to get imprint and check your future statements gave rental back paid in full still got a charge more then a month later SCAMMERS especially the owner MIKE not to be trusted

Amanjot Grewal

Amazing service and great customer service. I’ve been renting cars exclusively from Zoom for the last 2 years and have never had a hiccup or any problems with the staff or my booking. Over all zoom is the place to go if you need a car.

Marcia M-Levy

This team is the best! Super friendly, efficient, and the car selection is amazing. Whenever anyone in our family needs rentals, we only come to Mike, and his team!

mark swaminathan

Very happy with the service provided. Staff were very courteous