Reviews of Hertz Car Rental - Montreal - Montreal IBM Drummond (Rent Cars)

Ebrahim

I'm surprised how some people were not quite satisfied with the service from Hertz. Just fill out some forms online to save some time. The price is so competitive. The cars are almost 2021 brand new and so clean. Jose (customer service) was super quick and so kind. Can't tell enough about him. I would say the best rental car in Montreal.

Philippe Burki

(Translated) Wrong address for the return of the vehicle. Friendly receptionist like a prison door to give explanations to find the garage where to put the vehicle. After two pleasant weeks spent in Canada, we are not used to meeting such unfriendly people. (Original) Adresse erronée pour le retour du véhicule. Réceptionniste aimable comme une porte de prison pour donner les explications afin de trouver le garage où poser le véhicule. Après deux semaines plaisantes passées au Canada, on a pas l’habitude de rencontrer des personnes aussi antipathique.

Ala'a Sharh

If you want my advice don’t rent from them. The worst location and car rentals I have rent with. In the beginning they provided me with the wrong car and then they charged me for one day more after returning the car 1 hour late.

Elise Chauveau

(Translated) We have always had excellent service with Hertz (more than fifteen rentals with them). The reception service is very fast and the staff very professional. The cleanliness of the car is always impeccable, and never any bad surprises on the price on arrival. May seem more expensive than some "discount" agencies but in the end you get by for almost the same price with a much better service. (Original) Nous avons toujours eu un excellent service avec Hertz (plus d'une quinzaine de locations chez eux). Le service d'accueil est très rapide et le personnel très professionnel. La propreté de la voiture toujours irréprochable, et jamais de mauvaise surprise sur le prix a l'arrivée. Peut paraître plus cher que certaines agences "discount" mais au final on s'en sort pour quasiment le même prix avec un service bien meilleur.

Eric Martineau

The only car rental place I use in Montreal. Mainly the parking is accessible and on the 2nd floor as opposed to the 5th basement with the other rental companies

Derek Rein

Made a reservation, they only had more expensive vehicles available when I arrived at their offices.

Damien Haudréchy

(Translated) Very good rental agency! Attractive price with special offers! No forcing on insurance, deposit possible outside opening hours! Deposit returned a few days after the return of the vehicle, very good contact and car in very good condition! I recommend :) (Original) Très bonne agence de location! Prix attractif avec des offres spéciales! Aucun forçage sur les assurances, dépôt possible en dehors des heures d’ouverture! Caution restituée quelques jours après le retour du véhicule, très bon contact et voiture en très bonne état! Je recommande :)

Youssef Kourimate

(Translated) THIEVES. (Original) VOLEURS.

Jérôme Laporte

(Translated) We rented a car for December 27th, so during the Christmas holidays. When we got our car at 7am, no vehicle was near (because of Christmas, it's true). We got our vehicle 45 minutes later but the GPS was offered and the car was very good! No problem on that side, so to recommend. (Original) Nous avions loué une voiture pour le 27 Décembre, donc pendant les périodes de fêtes de Noël. Quand nous sommes allé chercher notre voiture à 7h, aucun véhicule n'était près (à cause des fêtes de Noël, il est vrai). Nous avons obtenus notre véhicule 45 minutes après mais le GPS nous a été offert et la voiture était très bien ! Aucun problème de ce côté là, donc à recommander.

Daehyun Ji

(Translated) It's a great rental, except for remembering that the tires were punctured on the dirty Montreal road in winter. Huds is a bit expensive. (Original) 겨울철 더러운 몬트리올 길에서 타이어가 펑크 나서 돈을 더낸 기억 말고는 더할나위 없이 좋은 렌트가! 허즈는 가격이 조금 비싸긴 하다.

Mitch Schwartz

Rude indifferent attendant

Arth Dalwadi

Rented car 2 times from this location. Was offered prompt service and even upgraded my ride when they didn't have the one I requested in advanced booking. Though they could improve by providing complete information for returning a vehicle.

ronald wennekes

Great staff, they gave us a very good service after there was broken into our car.

Pavan Sokke Nagaraj

Slow service, I had my reservation at 8:00 AM but I got my car after 9:20 AM. The service was slow even though I had updated all my documents and credit card on their website. They didn't modify my rental agreement to return the vehicle at 9:00 AM next day (24 hours rental). I was charged for 2 days even though I returned the car before 8:00 AM. (magically my return time is shown at 3:00 PM on the bill) After waiting for more than 1 hour to contact customer service, They sent the claim to a time dispute team, which is still going on and I can never follow-up with the time-dispute team. Even the customer service is as slow as rental procedure. There are better rentals in Montreal with quicker and honest rental service. Update: After spending 8 hours + of my time on customer service and emailing the store manager and spamming their phone number with calls for whole half a day, I got my refund after 50+ days. Way to go with customer support.

bastien manibal

(Translated) Very professional service, pleasant and caring staff. Impeccable cars and always very well cleaned! I rent regularly in this branch (Original) Service très professionnel, personnel agréable et soucieux. Voitures irréprochables et toujours très bien nettoyées ! Je loue régulièrement dans cette succursale

Philippe Larivée-Bazinet

(Translated) Worst car rental experience in Montreal. Everything had gone well until the return. The day after my return, I realized on my credit card statement that the company had charged me $ 40 extra. By calling the branch on Drummond, the manager was unable to explain to me how the error had occurred. He put the blame on the computer system. I asked for an immediate refund on my card, and was told that it was impossible, that there would be a delay of up to two weeks. I found this offer unacceptable, as it was a mistake on their part. The only thing I was offered was a Hertz credit of the amount we had taken out of excess on my card, which is absurd. Exactly two weeks after this phone conversation, I still have not been reimbursed. I phoned again to let me know that my file was closed and no refund request was pending. I was assured that we would follow up with me during the day, but I was confirmed that I should probably wait another two weeks before getting my money back. Absurd. Abusive and condescending service, especially from the manager. (Original) Pire expérience de location de voiture à Montréal. Tout s'était bien déroulé jusqu'au retour. Le lendemain de mon retour, j'ai réalisé sur mon relevé de carte de crédit que la compagnie m'avait facturé 40$ en trop. En téléphonant à la succursale sur Drummond, le gérant n'a pas été en mesure de m'expliquer comment l'erreur s'était produite. Il a mis le blâme sur le système informatique. J'ai demandé un remboursement immédiat sur ma carte, et on m'a répondu que c'était impossible, qu'il y aurait un délai d'un maximum de deux semaines. Je trouvais cette offre inacceptable, étant donné que c'était une erreur de leur part. La seule chose que l'on m'a offert était une notre de crédit Hertz du montant qu'on avait prélevé en trop sur ma carte, ce qui est absurde. Exactement deux semaine après cette conversation téléphonique, je n'ai toujours pas été remboursé. J'ai téléphoné de nouveau pour me faire dire que mon dossier était fermé et qu'aucune demande de remboursement n'était en cours. On m'a assuré qu'on ferait un suivi avec moi dans la journée, mais on m'a confirmé que je devrais probablement attendre un autre deux semaine avant de ravoir mon argent. Absurde. Service désobligeant et condescendant, surtout de la part du gérant.

Jean-Pierre Chaput

(Translated) Good service and fast but closes far too early. (Original) Bon services et rapide mais ferme beaucoup trop tôt.

HUSSAIN SWESI

It’s amazing place that you rent car. The treatment with gays was very nice.

Samuel Archambault

Main complaint is we had completely warned out 4 seasons tires when winter clearly had arrived outside. I find this to be negligent on their part renting cars to tourists who may have never driven in the snow. We were lucky to not have encountered any winter storms but we had freezing rain in the forecast when we picked.

Ohmz i

Great place to rent. Right in middle of downtown. Have new cars and rates aren't so bad either.

Réd Foucher

(Translated) Also taken by mistake .. I have not yet been reimbursed .. the car was clean taken in Nantes returned to Paris cdg (Original) Prélevé en plus par erreur .. je n'ai encore pas été remboursé.. la voiture était propre prise à Nantes rendu à Paris cdg

lopy momy

(Translated) 2 times that I forget something in their car (a permit and a pair of glasses), 2 times that nobody finds them while the car is supposed to be cleaned between each customer ... I therefore suppose that the business forgotten are stolen by staff. I strongly recommend this place. (Original) 2 fois que j'oublie quelque chose dans leur voiture (un permis et une paire de lunette de vue), 2 fois que personne ne les retrouve alors que la voiture est sensé être nettoyé entre chaque client... Je suppose donc que les affaires oubliés sont volé par le personnel. Je déconseille fortement cet endroit.

Mahan Ashouri

Rude staff (a lady)+ didn’t even explain well how to find the elevator towards the parking so lost in the building + no explanation for returning the car when all roads were closed because of the construction around the rental place so took 30 minutes lost in the streets+ didn’t check the big scratches on the car and debated me to be easygoing when I found them! Only one hatchback car was available and made passengers very uncomfortable and no more options to choose! Hertz was on top of my list but will never get one anymore.

David Lecomte

(Translated) Very poorly located, in streets blocked by work, the reception staff was very nice and allowed us to have a nice vehicle. By cons, for the return, there is nobody! We manage to park the vehicle in the right zone and it is the galley in this huge bulding to find the home poorly marked! and I was asked to take a picture of the dashboard to check mileage and fuel ... and yes !!!!!!!!!!!!!! (Original) très mal située, dans des rues bloquées par des travaux, le personnel de l'accueil a été très sympa et nous a permis d'avoir un véhicule agréable. Par contre, pour le retour, il n'y a personne!!!! On se débrouille pour garer le véhicule dans la bonne zone et c'est la galère dans cet immense bulding pour retrouver l'accueil mal balisé!!! et on m'a demandé de faire une photo du tableau de bord pour vérifier le kilométrage et le plein d'essence ... et oui!!!!!!!!!!!!!!

Guy-Pascal Arcouette

(Translated) Closed too early. 6 p.m. would be much more appropriate for closing time. An effort on their part to be open 2 more hours would be appreciated. The 80s is long over (Original) Fermé trop de bonne heure. 18 heures serait beaucoup plus approprié comme heure de fermeture. Un effort de leur part pour être ouverts 2 heures de plus serait apprécié. Les années 80 c’est terminé depuis longtemps

bao nguyen

Make sure to sign up for gold service, no waiting in lines to pick up your car

Xiaoming Zhang

The windshield washer fluid was run out when I drove their car on the highway in a snowing day. I tried to call and email them and haven't received any reply.

Syed Waqas

Mr. Ali was nice person, overall good experience although first time I took rent a car and it was breakdown, and due to evening no call back number, no service. But next day I got compensation

Rami Levavi

I ordered a car by phone and got a rrservation no. When we came this morning to colect the car we where told that there is no reservation and no car available. No affort was made at all to help. Never hertz again

Adil

Very expensive but good cars and service

Yves Burume

I love the company but this location is always packed, the people were not very helpful but they tried at least

Justin Vieira

Great staff, Attentive service, Great car

Viseth Tan

(Translated) Never again ! I rent a car 2 weeks before the date and on D-day the rented car is not available and has a delay of more than 2 hours !! No way to know where the car is, obligation to cancel after waiting at the branch. Still awaiting reimbursement, no news of my request ... Very bad experience in branch despite the good behavior of customer service on the phone. First time and last time with Hertz. (Original) Plus jamais ! Je loue une voiture 2 semaines avant la date et le jour J la voiture louée n'est pas disponible et a un retard de plus de 2h !! Aucun moyen de savoir où est la voiture, obligation d'annuler après l'attente en succursale. Toujours en attente du remboursement, aucune nouvelle de ma requête... Très mauvaise expérience en succursale malgré le bon comportement du service client au téléphone. Première fois et dernière fois avec Hertz.

sylvain maillard

4*4 with winter tires totally finished. After one week they weren't able to manage a voucher pre-paid! One another office took 2h to resolve the same problem! But here we waited 2h at the pick-up and we needed more than 3h to resolve the problem at the drop-off !!!!

Yoyo 7383

(Translated) Good quality car but deplorable welcome, correct limit! No explanation on the car, on the details of the very opaque billing. Above all do not ask for details, you risk being sent for a walk. (Original) Voiture de bonne qualité mais accueil déplorable, limite correct ! Aucune explication sur la voiture, sur le détail de la facturation très opaque. Surtout ne demandez pas de précisions, vous risquez de vous faire envoyer promener.

Thalia S

Great service, easy and fast

Johan

Customer service was friendly and knowledgeable despite being short staffed. Car was decent although I wanted a newer corolla and got a older model Hyundai that was a bit banged up

Max Eivaskhani

Great rental location! I've rented there over 12 times and never had a bad experience. Everyone is friendly and willing to help out (even if you forget important things in a rental car)! Would highly recommend this Hertz location to everyone (also their After-Hours drop-off is very easy and straight-forward).

Benoît Trocmé

Terrible experience with Hertz, rent a car and returned it back in time, they billed me two extra days (for an amount of 100$). Although I called many times, I could not get in touch with the manager and had to go to the agency to try and get a refund, which I still did not get after 2 months. Avoid Hertz!

Christian Arsenault

(Translated) To rent a car (Original) Pour louer une voiture.

Douga Cisse

(Translated) Great home, the car ordered was not available we got a free upgrade immediately. (Original) Super accueil, La voiture commandé n'était pas disponible nous avons eu un surclassement gratuit immédiatement.

Yoann Goin

(Translated) 1 star because we can not put less. The dialogue varies from one seller to another and we end up not being able to return a car. No discussion with the saleswoman or the manager possible. If you want to pay more for a very low-end service do not hesitate. (Original) 1 étoile car on ne peux pas mettre moins. Le dialogue varie d'un vendeur à un autre et on se retrouve à ne plus pouvoir rendre une voiture. Aucune discution avec la vendeuse ou le manager possible. Si vous voulez payer plus chèr pour une prestation très bas de gamme n'hésitez pas.

jonathan desvignes

(Translated) Unable to send an invoice by email in 2019. What a shame! (Original) Incapable d'envoyer une facture par courriel en 2019. Quelle honte!

Holland Dougherty

Super helpful! Counter staff was very polite and helpful and helped me get on the road fast and effectively. Everyone there was so nice! Car was a Fusion that got great mileage, and after-hours dropoff was a cinch! Garage easy to get in and out of.

Mah

Good price

Andre Nadeau

(Translated) car rent (Original) location véhicule

Vg G

For the location, good.

laith murad

Easy. Nice staff. Clean car.

Michael D

(Translated) Correct reception, car in good condition (Original) Accueil correct, voiture en bon état

Cathy Lieu

(Translated) I rented a car for 1 day and it was charged "by mistake" for 5 days! It's been over a month that I claim the refund (almost $ 500) and I still have no news! We must believe that customer service does not exist at Hertz. (Original) J´ai loué une voiture pour 1 journée et elle m´a été facturée "par erreur" pour 5 jours!!! Cela fait plus d´un mois que je réclame le remboursement (presque 500$) et je n´ai toujours pas de nouvelle! Il faut croire que le service client n´existe pas chez Hertz.

Baptiste Ivl

(Translated) Car rental company. Does not offer return once the offices are closed. (Original) Loueur de voiture. Ne propose pas le retour une fois les bureaux fermés.

T T

Great staff perfect service.

Sarah Elliott

My go to place for renting cars in Montreal. Staff are extremely friendly and willing to help with any issue that arises. And the cars are in a garage so no need to scrape off ice before you leave!

Rodrigo

Nobody was at the reception, and when some employee look at you it seems like they’re doing a favour for us. Terrible. UPDATE: I had a reservation, but they have no available cars!! Amateurs!!

Marlène Katary

(Translated) Completely unpleasant on the phone. I called to extend my reservation and I also needed to change the car because there is a light on the table that turned on, but instead of clearly explaining that they are full the receptionist just started to give me attitude telling me that I have to bring the vehicle and that we can't give me another one! Estie .. you just had to tell me that you were complete and I would have understood! (Original) Complètement désagréable au téléphone. J'ai appelé pour prolonger ma réservation et j'avais aussi besoin de changer l'auto car il y a une lumière sur le tableau qui s'est allumé, mais au lieu d'expliquer clairement qu'ils sont complets la réceptionniste a juste commencé a me donner de l'attitude me disant que je dois ramener la véhicule et qu'on peut pas m'en donner un autre ! Estie .. t'avais juste a me dire que vous étiez complets et j'aurais compris !

Dominic Biron

Terrible company. I cancelled my reservation days in advance and none of what I paid was reimbursed. I went to their office only to be told to call their customer service number. On that number there's a labyrinth of automated answering machines. When I finally talked to somebody she transfered me to another department, but there was only other automated choice options and no one to talk to. Avoid at all costs !

George Henan

Service is friendly but it seems Hertz has now sold its best cars and the only ones left are high km.

Felix Tremblay

(Translated) Acceptable service and cars in good condition !! (Original) Service acceptable et voitures en bon état !!

Roberto Collecchi

(Translated) Self-service drop-off. No assistance (Original) Drop-off self service. Nessuna assistenza