Reviews of Hertz Car Rental - Winnipeg - 1577 Erin Street (Rent Cars)

Redj Palon

Got a rental car from this place while waiting for mpi. After the rental was over..they dropped me off. They also offer pick up. Just hope have more choices for cars

Elie Delorme

Very good company to work for.

DamirAna Stipanovic

I used the reservation to book a specific vehicle, for the second time in a row….the vehicle was not available. Why have a reservation system that doesn’t reserve the vehicle you reserved? No point in reserving vehicles and not providing the vehicle. Shut down your reservation system since the vehicles cannot be reserved and your reservation system doesn’t mean you will get a vehicle. You need to solve your issues, quickly. People rely on reservations, you need people to use your reservation system yet it doesn’t work.

Mengyao Zhao

Herz is terrible. I rent their car in Vancouver airport. The staff lie to us for let two person to sign is to change the driver's name, but she actually added another driver's name for charge more than 100 dollars. Also, the service like GPS, she did not let us choose but directly added, which charges more than 300 dollars. And the staff did not tell us the limit of the amount of miles, which led us to pay hundreds dollars charge because the extra kilometers.

C JF

Very friendly staff. Neil who rented me my car was extremely helpful and courteous. Most definitely would rent from here again. Pleasant experience which is rare in the car rental world.

Moinur Rahman

This place is only for vehicle receive or delivery. Appointment or booking are in different place of them.

Tom Zychowski

Great service from the staff. Poor selection of the vehicles you can choose. Corporate location. I had to drop of my rental at the airport location, very inconvenient. Manager needs to be replaced.

Seen Bee

Website is not userfriendly, I was unable to make changes to the reservation time on the website, I called the customer service they are unable to make changes as well, keep getting transfered multiple times. why cant you guys just modify the reservation time? it should not be that difficult.

Geoff Suderman-Gladwell

Clearly not interested in my business. The website gave me one price but told me I had to call to book. The agent quoted a price that was 33% higher than the web price and couldn't change it.

Alex Normandin

I don’t normally share bad reviews, but this one I must. I was “served” / “helped” by two men on December 23, 2021 at around 10:30 AM A few things. 1. I was told that if I return the car at 10:30 AM instead of 10:00AM, they wouldn’t charge the extra $25. Result: they charged the $25 and I didn’t notice until I reviewed the receipt later. I tried to go over solutions with them, but all they could do was send a gift card. 2. I had to wait 20+ minutes to simple return my car. There was only one person running around trying to help everyone (he was newer, so I understand). I asked if there was someone else who could help me (there was a man sitting on his computer behind me), but the guy said he’s the only one. There were multiple errors on my receipt. Gas price, mileage, and the extra charge. 3. I have empathy and understand that everyone has bad days, but the two gentlemen working with rather unfriendly and it was one of the worst rental experiences I’ve had in my life. This is the first time I’ve ever felt called to write a review like this, but I don’t want anyone else to experience this. I hope Hertz can rectify this.

Marc Allard

I can't believe how inconsiderate the attendent is. I called ahead to check to make sure my large size SUV was there, I explained I needed the large size as I'm 6 foot 10. I drove one hour to get that vehicle, and when I arrived he told me that the vehicle was actually given out yesterday. Obviously upset I returned to the car I received the ride there in. I started looking for other vehicles when the guy comes out and tells me I should drive to the airport, they have Durangos to rent there. I went inside and asked, before I go, can he DOUBLE CHECK to make sure there was a durango held for me. He had not even checked to see if there was one there available for me! He called and they told him they were sold out of all vehicles. He almost made me drive another 20 minutes! This guy is an inconsiderate a** who obviously doesn't care about customer service, not enough to inconvenience himself enough to look on his computer, or pick up the phone, before wasting my time.

Dean kaz

Fair pricing but the vehicle wasn't cleaned very well especially the inside

Autumn Buchanan

I booked a vehicle online a couple days ago for today. Before being dropped off at the location I called to double check the vehicle was there and ready, as I can see that previous people have had issues. It was confirmed that the vehicle was in fact there. When I arrived the same attendant who I had talked up on the phone told me that the vehicle was not available and there was nothing until Tuesday. Now I am forced to go elsewhere and try to find a vehicle last minute. The guy working seemed very unconcerned and unapologetic and obviously has no concern for wasting others time. Worst service I’ve received.

Lilian

Great customer care service and a good selection of cars. They made the process easy and in less than 10 mins i was out of their office. When returning the car, it was the same process. They even offered me a ride to anywhere close..by good chance i live somehow close to their office.

Chelsa Marcell

The staff member helping us was with our rental was polite but did not listen or look at us the entire time she was processing our rental which lead to several errors: 1) she told us we had to send in our car rental receipt to MPI…which we found out the next day is inaccurate (Hertz direct bills) 2) The Erin location hertz then made us drive back to the Erin location the next day to fix the problem (couldn’t be done over the phone) 3)proceeded to bill us for the one day and told us to send that receipt to MPI to receive a refund. Hertz proceeded to charge MPI for the same start date for the rental and MPI told us it’s Hertz who should give us the refund. Who knows if we’ll receive this money back. 4) charged us for additional insurance, which we cancelled (given MPI confirmed we already had that insurance) and had to call customer service to have that returned. Thank goodness customer service was informative, patient and helpful. The manager at this Erin location was rude and arrogant and gave us no help. The vehicle was good though, no concerns with the rental car….just the experience was horrible.

Robyn P

Just returned a rental car and had the best experience, fast and easy pickup and drop off. Upgrade the car free of charge , gave me a ride back home, which I did not arrange, they offered. also extend my rental for a few days with no hassles and for the same low price as when I arranged for the rental. Thanks for the great experience defiantly one of the best car rentals I’ve had experience with

Patrick Ramirez

I rented a car from this place over 2 months ago and they charged me 2 days extra. I've asked for a refund 2 months ago and they still haven't given it to me. Whenever I call, they say that they'll give me a call back which never came.

Alex Beattie

Very friendly staff, not pushy at all, didn't try to push any extras on us and allowed us to change our return location to the airport with no additional charge. Great service!

Jim Holmes

Nice rate and nice car

Ainsley Johnson

I was helped by the sweet lady Carrie the other day when I needed a rental. She was so cheerful and made me feel so comfortable with the whole process. As I have never rented a car on my own before and was nervous, she was helpful and gave me answers to anything I asked. As chaotic rentals are right now, she truly made my experience one I won’t forget in the best way possible. Thank you Carrie you are a beautiful human being inside and out!!

Paul Engstrom

Terrible communication. They dont answer the phone and seldom return calls. I needed a pickup at McNaught motors as I was having some work done on my company car. Element set me up with Hertz. I requested a pickup at the dealership. I tried to confirm with Hertz a number of times about the pick up but no answer. when nobody showed at the pick up for 1/2 hour, I called Hertz's 1800 number. they were able to get through to the office only to tell me that their pick up area is only 25 min from the Hertz office. Mcnaught is 23 minutes according to google maps. I understand that you cant go outside of your zone but at least answer your phone or call your customers back. Terrible customer service. when I finally got a ride to their office nothing was said. It was as if it didnt happen.

Hiba

Friendly and helpful.

Tina Marie

I have nothing but good things to say about this location. The price was great, and the vehicle was clean and the staff at the location were friendly. I dealt with the young lady both on the phone and in person, she was professional, friendly and had great customer service. She really went above and beyond, and more businesses should have people like her.

Chilinh Trinh

First time I has bad experience with Car Rental Company. Management if you care about yiur profits and your reputation, I think you should have a look at this Clearly with other reviews, it's not the system that turn customers away. It's the people that treat your customers bably I scheduled to rent a truck at 8am. Went the and no one there to process the paperworks, I have to wait till 10am outside with 3 other customers. Truck was still dirty on the outside, I couldn't tell them to clean it because I have no time now I had to to While on the hyway, car shake like crazy. No one should have that experience when they spent their money to rent a car Just dropped off the truck today and the girl at the front desk is rude. After go through all that and they just don't care about yiur customers. I don't know if you care but you do. Look into yiur employess cause if you don't people will avoid your bussiness and go somewhere else because bad customer service. It's not the system it's the people who work there

Thomas W

The man on the phone was extremely unpleasant and instead of helping me into a car he deterred me from renting at this company altogether also do not call the airport they will yell at you fr calling them you ahve to call ellice to book they said.

Tara Robertson

I had a seamless experience with pick up and drop off, all thanks to Carrie working the front desk on both occasions. When I didn’t like the car they had set aside for me, she offered a variety of other vehicles within the same class. The one I wanted was dirty and she had the staff clean it up immediately. Upon return I was in a rush to get to the airport and Carrie responded by bringing me to the airport herself to make sure I would get there on time. Carrie’s customer service blew me away and is the reason I will continue to rent from this location whenever I go back to Winnipeg. Bonus: They had the best prices in town.

Kim Happie

Excellent experience!

Mateo Enero

Very quick service. Spent probably 5 minutes inside during pick up and drop off. Lady was very nice and employees seem to work very hard.

Harlen Wiebe

Good service

J Daree

Great customer service, very efficient and ????

Brad Peterson

The admin was very easy to communicate with

ANITA VERNAUS

Super friendly, and great prices!!

Kurt Morton

Friendly service, clean cars, and great rates. The website reservation process and 1-800 customer care numbers can be really hard to deal with, but the location took care of everything quickly and efficiently when I called them. Will definitely rent from this Hertz location again!

Terri-Lynn MacKay

Do not rent from this location! I was told a vehicle was available that was not and (mid covid), I had already been dropped off and had no choice but to take whatever was available. The manager was unapologetic and dismissive. I was promised a rate that did not show up on my bill and again the management was unapologetic about the mistake. Would not rent from Hertz (or at least not this location) again.

Rudi Oklivraj

Just another crooked car rental place like everywhere else. Make sure they do not make any extra charges on your final invoice . Looks like they do it intentionally.

Dieter Stahl

(Translated) Need clubwagon fake advertising (Original) Needet clubwagon fals adverisement