Reviews of Enterprise Car & Van Hire - Liverpool City Centre (Rent Cars)

Simon Fairfax

Avoid. Avoid. Avoid. I use a hire car 2-3 times a year. Decided to use Enterprise for a change because the location is more convenient. Had a phone call after booking online saying they cannot verify my address and my council tax bill, water bill, electricity bill, a bank statement, phone bill, drivers license and a payslip isn't sufficient evidence. Had to use a train instead costing 150 more plus all the hassle of public transport.

C W

Glad I decided to go with Enterprise and not Hertz, I rented the medium van commerical and they gave us the keys to a practically brand new vehicle. Van was super clean when we picked it up which went smoothly - equally dropping it off. Unlimited mileage (drove to London and back) and one of the few places that open on Sundays. Highly recommended *****

bilal khan

So far worst experience I’ve had from any of the Enterprise Branches I’ve hired from and I am a regular customer(Gold member). Some of my stuff was left in the car, I realised when I got to work, I rang the branch and asked them if they can take It out of the car and leave it in the office and I will collect it in few hours and I was told yes they will, I took half a day off from work just to collect my stuff, when I got there I was told they didn’t find anything and someone tried ringing me to let me know that it wasn’t there, I didn’t have any miss calls or voicemails on my phone, I knew they were lying than they sent someone to check the car again and he said it’s not there, I am not bother about loosing whatever was in the car but the way they dealt with this situation, definitely it was the most unprofessional enterprise staff I’ve ever dealt with.

Rohan Gurjar

Gets old pretty fast. I find it a boring city

Carolanne Dailey

Great value for money. Lovely friendly staff!

Dominic Jones

Very friendly staff, plus they upgraded me from a Hyundai to a jag - what's not to love about that?

Jonathan Marshall

Professional service, friendly and efficient. A pleasure to do business with.

Jon Devenish

A very cheerful hire company. Happy to help

Kayne Connolly

Nice friendly staff. helpful and polite and they so that little bit extra thanks again

Neil Morris

this was the second time I've hired a car from you and i will come again

Darren Carney

Excellent service and customer advise was excellent

A D

Great help with my courtesy car

M

Just fantastic

Marina

Very friendly staff. Had an issue with the brunch in London but staff here fixed it straight away

Mike Kay

Great staff. Great car.

Paul Greenwood

First class service and personal.

Baisin Bu

Customer service is on point and usually get lifts as well. Will definitely be back. Thanks Katie and team for always being so helpful.

Neil Tasker

Excellent service and car

Gonzalo Mazuela

Fantastic staff, and attention! Pity the car was almost empty of petrol, but it was informed in advanced. Thanks guys for the great attention!

Lucy Caswell

The staff weren't very warming/friendly. Was repeatedly told about the £1000 excess and that the car was 'brand new' (8k+ miles and signs of damage) which just put a downer on things. Not all damage on the vehicle was recorded. Assistant was pushing the car tyres with a finger like this was an appropriate way to check the tyres. To top it off the interior was full of fingerprints and bits, I could do a better job myself. Only used Enterprise because Hertz had quadrupled their prices, better service with Hertz (friendly, better cars for cheaper, clean interior) if you're debating between the two. Also, an unhelpful response on twitter, hence taking the time to write this review.

Jason Bourne-Williams

Booked and paid in advance and the team called me to confirm. I chose not to accept the offer of the pick-up service on this occasion (I have before) due to my own logistics. The car was ready on arrival and we were served immediately, and as always with great courtesy (they are a friendly team). Upon dropping the car back, we again received the same excellent level of Customer service and were quickly on our way

Dead Name

Got a free upgrade to a fancy jeep because my rental was 30 minutes behind, awesome. Tends to overcharge (by more than 200% the regular rates) when trying to rent for a single day close to holiday season (like the 20th of Dec), even if booking a couple of weeks in advance. NOT cool guys...

James Corrigan

Gave me the wrong car! No apology as such or offer of upgrade. American customer service I think not. Only after I complained was I offered 25% next rental, then found out it didn't include VAT! Much better and professional rental services in Liverpool. Customer caution, beware.

victoria Whiteside

Due to road works awkward to get to, lads are friendly and wore masks. Van was clean.

Christiana Papamichael

Terrible company, don't know about the locals but if your are from abroad forget your deposit. and ask about other charges before you book.

George Price

Terrible CS

Mamdouh Al-Aidarous

Excellent service. Location is hard to reach with many road blocked.

Alicia Rasley

Thanks to Stephen for calmly and effectively sorting out a potential disaster! Great work. Nadia too was calm and efficient on the phone with me. I knew I was in good hands!

Map miss

Everyone here was so friendly, helpful and very professional. I hired a van for a day, this was outside waiting for me at the requested time, in perfect order clean and ready for me to drive away. No fuss dropping it off either, a quick check upon handing in the keys and all done.

John !

Best team.

joshua Terry

I've used Enterprise at least 6 times this year for everything from weekends to a fortnight. The staff make you feel welcome and explain everything you need to know before hand. I came to them on a referral from my brother and we have referred friends and colleagues onto them who have also had a great service. Make sure you understand what is involved, like many companies they make profit from extras or you being late, but they will usually call you an hour before you're due to bring the vehicle back to remind you, especially if you're like me and get back from your trips/meetings and fall asleep on the couch. Give them a go, if you don't like them, there are plenty of others, I've only used Avis, and I've found Enterprise the better company.

Les Grzyl

Great service by manager Martin. Few issues I had were resolved quickly,with smile and without getting personal. Please get more electric cars in the fleet, even small hybrids will do. I drive ev, and getting clunky,smelly diesel as replacement is a horrible experience. Also they dont charge for alloy scratches, great policy. I bet it saves them a lot of hassle arguing that on return with customers.

Ilídia Cunha

I really like Enterprise in Oxford but unfortunately the ones in Birkenhead and Liverpool dont provide the promised American Customer Service. It is really a joke to be honest everytime I go there and see this AD. They tried to push me a 8 seater van, when I asked the 9 seater. Then I said, ok I will get a 9 seater at the Liverpool Branch. Then they said No No No, we have few here but they are dirty... I got the 9 seater in the end. No problem about being dirty or having few Diesel. I just feel like they act as we are stupid... Liverpool same thing... the desk people are very friendly in both brands but the blonde guy (who I think is the manager. He was in both branch both times, different days I was in there), this guy is a piece of work... I booked online to get the car back at 5pm, and they forced me to bring the car back by 4pm.... the branch closes at 6pm. To be fair it was 31 December. What bothers me is that the online service doesnt match the times in the branch. If you are renting a car during Bank Holidays/Public Holidays go with Arnold Clarks (few yards down Enterprise Liverpool), they are amazing and opened during Public Holidays. I hired a 7 seater during Easter Holidays. After that I dont hire with Enterprise anymore. I found Arnold Clarks. Their Customer service is an American Standard. They are open long hours, have a great selection of new cars, the girls at the desk are very friendly, they are based behind the train station, or they collect you anywhere in Liverpool. And you get 25% on your 6th rental.

Shyam Prabhakar

Located at the corner of the street with less parking area

David Marsden

Extremely long wait with only a single member of staff working

Thomas Edgar

So helpful and polite. Quick service

Simon Riley

Outstanding. Really, staff friendly and working to give you best deal. No pressure sales! Highly recommended.

Cheryl DeAsha

Great time got my new car ordered ste very helpful and help me with everything

steven john blundell

The knotty ash branch that I dealt with was excellent..

J S

Good service but on the priceier side of things. Easi-rent and Green motion have the same cars at half the price, no real difference in how long it takes to pick up or drop off... why pay more?

James Brown

They seemed nice.

Liam Foy

I've rented many times from this branch. Always great service and go the extra mile for returning customers.

Swapnil Shinde

Fast procedures and good service. Rates are slightly on higher side but if you are visiting city on vacation and need car to hire, Enterprise is good option. Variety of cars and Van's are available

Neil Fyfe

The Van Arrived later than booked but staff apologised straight away and were very helpful

Jenna Curtis

Excellent experience and great car. Friendly and efficient service, the whole process was really quick and easy. We even got a lift back into town after we’d dropped the car off. I’ve been car rental agnostic up until now, but after dealing with enterprise in Liverpool, I’ll be seeking these guys out first in future. Special thanks to Emma for the lovely checkin.

Mohammad Alomari

I can’t describe how amazing these guys are... returned the car early and they refunded the rest of my booking! So helpful as expected.

Rachel Watts

The staff had a very busy day so we had to wait half an hour for the car, but they were very apologetic and did all they can to deal with a busy influx. We were not in a rush and received a free upgrade, so we were still happy with the service. In particular, there was a gentleman (whose name I unfortunately cannot remember) and a woman (Sam) who were really pleasant to deal with

jaymurph89

Professionally taken care of

samuel foster

Excellent service and excellent staff

Thomas Holt

Quick helpful polite and friendly service. Once you've registered the first time with them renting again is quick and easy!

Mark Wood

See above car parking. It was first thing on Sat so bit of a bottleneck

Timothy Wood

Awful. cracked windscreen (explained to staff before leaving) they charged me giving the car back. Slow puncture which was flat the next day after picking the car up. Spare tire punctured. Giving the car back i got charged for all repairs and more. What else could go wrong!

David Munn

Excellent customer service and hire good value for money.

Steven Butler

Rented a van to move some rubbish to the tip. Booked online for a good price. Pick up was quick and easy. They inspected the van with me before I took it to make sure I wouldn't be held responsible for any dents or dings. Returned the van later that day and was refunded the deposit. Very happy with the service.

Mohammad Alajmi

Fantastic city

diego dondero

good service,everything nice and smooth!

Andy Powell

As I said earlier, everyone was great and a pleasure to do business with

Shakeel Khan

This is the best rent car service you will ever use. Its pretty straight forward. I Have used them many times for car and van. They never let you down.They have multiple car options. Staff is very helpful and process is very very quick. No messing around like HERTZ. Highly recommended.

Ross Bradley

The best hire company I have ever used amazing customer service staff are so friendly and professional

Ioannis Argyridis

Service at the local branch is great but they really need to sort out their billing system which charges you the deposit money three times. I'm £400 down because they can't figure out how banks work....

Andy Fasting

Service from the girls on the front desk was excellent

Neil Irving

Great service and got a great deal

Ani Ani

Excellent service. A star +++

Tea Parlour

the staff are quick to help and professional

Ron Vaughan

Great prices, efficient, friendly!

Fraser “The Rugged Guide”

Really helpful and accommodating

kimberley arnold

Quick and easy car rental. Service with a smile and good pricing.

Abdul Mamun

Very friendly and hopeful staffs.

sucre saint

Good service,nothing to complain about.

Barbie Burke

The only reason I give 4 stars is as the 1st car we got had a window wiper problem and was rather dirty. But this was soon rectified by the lovely member if staff who drove all the way to Manchester airport from Liverpool to get us another. The replacement was great. From start to finish we received 1st class customer service

Colin Robinson

Picked up at my house. Everything went smoothly.

Ify Caza

One spot of hiring a cars. Look no were else.

ronald hughes

Very good service and very efficient staff

A B

Let's the enterprise brand down

Laura

I give them 1 star because I can't give them less of that. I booked a car for the next day, at the next morning they call me to take my details and make the process faster. When I finished all the questions, he told me that apparently my address and details didn't match because I'm not registered for the electoral vote. I asked the guy if a bill wouldn't be ok to prove that I'm living where I said, and they said no. No other options offered, after paying everything. The previous day, before taking the car on its webpage I read carefully all the terms, conditions,licenses, etc (as my driving license was from a EU country and not England) and there was no specification whatsoever of that stupid excuse the company gave me. So this is my question, when a tourist want to come to visit the country by car, they directly don't rent it, because that person is not registered in the electoral vote???? What a non sense is this? I'd heard some friends of mine saying they had the same problem (company put some weird excuse so they couldn't rent anything) but I wanted to try as Enterprise is a famous brand. Never again. I went to other company (Sixt) to rent a car the same day and there was no problem AT ALL! Easy like that.

Andrew Keith McKay

Very helpful and knowledgeable staff and the car was great.

Jeff Russell

Aside from being quite reasonable the service from Enterprise has always been first rate and each time I have used them I've had a literal, service with a smile.

Chris K

I have rented from enterprise many times over the years. However, the hassle involved in hiring a vehicle has worsened so that I might now use a different company. I completed a lengthy form online, was rung and had to give the same and more details over the phone, had to give the same and more details in the branch (including lots of unnecessary details such as three phone numbers and what I was using the vehicle for ). The staff aggressively try to sell extra insurance. While I was in the branch this time I overheard a member of staff trying to charge a girl £1000 for a 'scuff' on her hire car. Having said all this, the vehicles are good and cheap.

Al Als

Great staff are nice an helpful thanks ????

madalin savu

Rented a van online, day before the rental I received a call saying that the system doesn't reconize if they have or not vans available (but they still charge you, just in case) and they don't have a van for me after. It was a nightmare has I had to move house that day and I couldn't because them, awful service. Don't rent with them, are plenty of choices outhere

Shirley Wibrew

Good friendly service

ben bennett

Better than most of the other car hire company's very friendly service .. try car club . It's very handy.

Ashley Narramore

Great experience! Helpful and friendly staff, easy to pick up and drop off, and a great vehicle to get around the UK during our holiday.

Talal Alyaqoobi

Excellent handling by staff

zoey Wilkinson

Really helpful and excellent service

Mark 76

Great selection of vehicles, the most helpful staff I have met anywhere. Wanted to hire a people carrier at short notice and they had me sorted within the hour. Best bit is they don't require any of this nonsense £1000 - £2000 pre-authorisation on your credit card unlike other major car hire companies. I think the guy who helped me was called Adam, couldn't rate him highly enough.

Alan Lpool

Hi Your Staff Are So Friendly & So Helpful :) But Seem To Be Short Staffed All Time i Book Or Pick Up Vehicle ?

Askir Ali

Disgusting customer services brags about customer service but clearly the company does not understand what that means. The staff blimey they make gangsters look like saints

Kathy Carter

If I could give 10 stars I would! Thank you Gemma and your fantastic team Chloe and Meghan, at the Liverpool Queens Dock location! We had a fantastic weekend thanks to you for the best start! We love you guys there and you always treat us well! We will never go anywhere else! You guys are by far the best rental experience we have ever had. Thank you for many years of great service! If anyone is looking for a non stressful rental experience, go see these guys at the Queens Dock office! You wont be disappointed! Kathy and Kevin

Sarah Carle

Great customer service, friendly team and very efficient

andy newhouse

always helpful.

Karen Costello

Excellent friendly service. I was given an upgrade from an A Class to a C Class. I was also given a lift into town by one of the guys. Would definitely use in the future. Well done.

Kieron Ford

Had a drop off arranged, never turned up.

Jonathan Watson

Truly awful experience. Paid nearly £600 in advance for rental of a people carrier which I subsequently had to cancel due to a family bereavement. This was over a month ago and I am still waiting for my refund. Have called numerous times only to be fobbed off with some garbage about the refund department being based in the US, and all that our British customer service team can do is email them. I am not even able to speak to the person who is responsible for issuing my refund apparently. So to summarise - a pathetic bunch of American thieves - avoid at all costs.

Angel Kingsley

This place is a joke. Booked a van through prepaid and went down to the office to pick up the vehicle. Where they kept me waiting 2 hours they made me sign in to their car club instead . After a few days checked my bank and realised they've charged me twice. Well they said they are gonna refund its been more than 2 weeks still waiting. Left my wallet in the van too I phoned them to get it and they said to ring back later when I phoned back again they said to call in the morning cuz they were shut. I did phone next day and they had a quick look while i was on the phone and said it wasn't there. Never using this company again. Robbing b*****ds!!!

Daniel Garrido

They gave me a van with 1/4 of tank.i brought it back with just a little less than 1/4.And i ecplain to the staff.They told me no worries they will put more petrol and charge from my deposit.The next day i see the charged me £25 extra for the petrol.If this is how they look after the customers they are no clever.Example next time i will rent in Sixt just round the corner and all the cars are in much better state and they never do this petrol doggie thing.Is very clear.in business if you take care of your customers they always.come back.And in Enterprise Liverpool they don't do.it.

Gary Fitzpatrick

Very helpful staff

Edward Brennan

Great service

phil robinson

First class service. Clean vans Would well recommend

Gabriela Wilk

Great service, office its a bit hard to access

Robbie Stephenson

Joke of a place, Phone us up at 17:30 the night before we move home to say the rental isn't available which gives us no chance to book somewhere else

Colin Lawton

Good service, vehicle clean and easy to drive

Joe Ward

Very helpful staff took are needs into account and gave us what we needed..young lad was very patient and professional...

Mark Kilshaw

All Staff really pleasant

Joe Newton

Placed an order to rent a car for 2 days. Nowhere at all did it mention throughout placing the order that they required a £200 deposit on the day. Come to find out it's buried in their FAQ's. They call me 36 hours before I'm due to pick the car up advising of this and lo and behold, a cancellation fee of £40 is in effect due to it being within 72 hours of the reservation. Disgusting business tactics and completely misleading. Will never use this company again.

Tyro Dee

Great service as always from enterprise, I doubt I'd hire vehicles from anywhere else.

Lucas Mat

before I booked the car I had quotation and it was very good price ,so I booked the car .but on the day of collection I was told that I have to purchase full insurance cover over £300 on top if I want this car .It was to late for me to change anything so I had to pay the extra £300. not happy at all .no one has told me about the insurance. when I had my quote .if I will know about this early I will find the car somwhere else

Harry Strasser

1-10-18 Six of us dropped off our nine seater Ford Transit rental van at Liverpool and were met by manager Taphael Montrose. He immediately apologised for our unsatisfactory pick up experience at Heathrow on 9-9-18 and refunded us monies due to compensate us. If you want a very good customer experience with Enterprise UK, make sure you ask to communicate with Taphael Montrose. He is good for business.

Dave Osborne

Friendly service

Carla Inglis

Not very profesional ,never return calls and had property stolen from their office just keep getting fobed off when ever i call over this matter oh and all of a suden manager at time property went missing as all of a sudden left not working there no more i wonder why ?? I will get to the bottom of this not letting this go picked on wrong person this time ???????? must be a terrible thing knowing you have thievs working for you . If i dont get any answers soon not getting fobed of no more think this is a matter for the police and si be it .

abby lfc8

Friendly, efficient staff. Everything was explained clearly and the vehicle was in excellent condition.

Simon Berry

Good service

Sarah Smith

Rented a van, gave all details over the phone so I could pick up keys and go when I got there (that’s what I was told on the phone) I got there they tried to insult my intelligence by giving me a van as big as kangoo and try to tell me it’s the same size as a vivaro, I was upgraded to a long wheel base for free which was good. However the process of taking the van took another hour, I had to go over the whole details again ones they had already been given. The fella in my opinion seemed nervous so possibly new, I was walked round the vehicle with a stupid white card to check for damage (there was none). I brought the van back and once again had to walk round checking the van inside and out (it hadn’t been cleaned when I picked it up so thought it was amusing he was checking inside it). I was asked if everything had been ok I said yes he asked me was there anything they could do better almost like he wanted me to compliment his service. I suggested basically trying to speed up the process of checking out as in Sixt they scan your card give you the keys and you go. Here they want your details, your next of kins, your dogs, your neighbours dog and all signed in blood with a royal assent from the queen. When I gave ‘feedback’ he became quite arrogant and said it was because his tablet wasn’t working and my payment wouldn’t go through he kept saying to me don’t you remember you had a problem with your payment and I said to him no, and he was laughing like yes you did. It was insulting to my intelligence to think this child could even think he could confuse me. Definitely need training and I will not be returning and should have stayed with Sixt where they treat you like a customer and look after you. My advice do not go here seriously look elsewhere:)

Kirk Jackson

Would Highly recommend !!!

Ario Wibisono

Love it. No hassle. Nice cars. They even gave me a lift back home! Nice gesture from them. Surely rent a car again from them.

Gary Ford

Excellent customer service friendly staff great cars

Kirsty jones

Very happy indeed with the service. Both Callum and the manager Sam looked after us. Used them twice in a week and both times has been a good experience. Very clean, very profesional and understanding. I highly recommend, if you want efficiency and a good quality-price-and good overall service. Well done for all your hard work during Covid-19. I will definitely be back when needed :-)

Emmett Mclaughlin

Cancelled my booking less than 1 hour before pick up due to unavailability. Left me up shi* creek. My booking was last minute late in the previous evening but need to update their website/software so this does not happen. Highly recommend Europcar, their system told me straight away if a car was available even out of hours.

Joe Howard

To expensive

Nick Chados

Excellent service and easy process to hire a car despite the lockdown. I was lucky enough to get a special offer as I work for the NHS. Staff was friendly and helpful. A big thank you to the lovely lady, I think her name was Charlotte, who assisted me in a very professional way.

Kurumatani Jumpei

(Translated) Even though the reservation for renting a car was set at 12:30, it was waited for two and a half hours with various excuses, such as being inspected by a dealer. The lowest place. Liverpool may have a good reputation, but you should stop renting here. I don't want a star. (Original) 車を借りる予約を12：30としていたにもかかわらず、ディーラーで点検を受けているとか、いろいろ言い訳をつけて2時間半待たされた。最低なところ。リバプールでは評判はいいのかもしれないけれどここで借りるのは止めておくべき。星もつけたくはない。

Michelle Evans

The car I was given was good. Customer service is TERRIBLE! With arrangements on my trip with trains, ferry, and a flight I called and asked if I could return the vehicle after hours (because you can do it anywhere else) and I was told no and wasn't given any other option but a click on the phone, and I have to figure it out on my own. Called around to see if I could return to a different location and was successfully able to. This would of been nice to know before I had to make multiple phone calls and almost spending $600 in my own money to rearrange my bookings. Thankful for enterprise at Manchester Airport! This location is the worst, unfortunately I still have to give a 1 star.

mark Pix

No problems for me

R Q

I had to fill up the tank 3 times before the sensor registered I'd filled up. I put in at least 10 litres extra due to this error. The woman I gave the keys said they'd refund me £20 but it would take longer than to refund the deposit. It has been 2 weeks and nothing so clearly she was lying. Update: having emailed the email address in their response they have repeatedly said they will refund me including on a call with a guy claiming to be the manager but it has been over a month and nothing has happened.

Chris Goulding

Great staff

Kashif Afsar

Always good service

Mark

Really good service ????????????????

Jay Joshi

One of the better enterprises ????