Reviews of Enterprise Car & Van Hire - Bootle (Rent Cars)

peter mccluskie

Use enterprise all the time, customer service is brilliant, very clear in how much deposit you have to pay and what’s the best cover for you, had no problems what so ever, my deposit always goes back in within 24/48 hours would highly recommend, prices are live so can change daily but not by much, thanks again

Helen Calder

Very knowledgable and friendly staff. Happy with service.

Michael Proctor

Excellent service a lot easier to use than I thought it would be. I accidentally broke a wing mirror and the staff were really reassuring, supportive and pleasant to deal with. I’d definitely use this service again.

Lyndsey Davies

Great efficient service

Andrew Bright

Tom and the team were very helpful and efficient. Will definitely be using you again in April. Keep up the great work. ????

Ste Makrigannis

Gr8 service no hassle

Rob Baxter

Friendly and prompt service.

stephen leslie

First class service from the staff who deal with any issue or concern in a friendly and professional manner. Made to feel like I will be invited to the next Christmas Do!!

damien hodgson

A* service from booking till end. Great staff that go out of there way to help you in anyway. Top spec cars. Would not use anywhere else

Joseph Williams

Good prices and great service

Sadie Holland

Faultless

John Hall

Really Friendley staff .helpful .would rent again from.them .all brand new vehicles

Andrea Dolan

Staff were helpful and friendly

Majo Oommen

One of UK's top car hire company...great customer service

Dexx

In recent weeks, I've hired a van and a small car here and extended the car rental mid term. When I needed the van I was under presssure emptying my Dad's house for him in time for the date of sale. My own small van wouldn't start so I couldn't collect the hire van on time. I rang the Bootle depot and they arranged to collect Me. Great. Got the van sorted out and cleared Dads house on time. Returned the hire van and they drove Me and My pal home again. After Chris had made us a very much appreciated cracking cup of tea. Wonderful. Then, a short while later, My small van gave up the ghost and I needed a car to get house hunting and car hunting. Once again Enterprise Bootle came up trumps. Supplied Me with a Fiesta ST-Line which was as much fun to drive as My first ever car (though considerably newer). Despite the fact that I was living down a country lane at a house with no number, Enterprise Bootle collected Me again and dropped Me off after returning the Fiesta. I loved the little Fiesta so much that I decided that I'd buy one in place of My van since I'm now retired. Again Chris booked the returned Fiesta back in and drove Me home. I had contact with quite a few of Chris' colleagues over these three hirings and each was just as friendly cheerful and helpful. as him. My pal who was along with Me for the return of the van was just as impressed as I was. Should need arise, I won't be looking any further than Enterprise Bootle for a hire vehicle and I'll DEFINITELY tell family and friends to do the same.

Nichole Walter

Very helpful staff. Car very clean. Nothing too much trouble. Thank you x

Richard Fitzsimons

Excellent service!

James Kelley

Great service and friendly helpful staff

Dinah Soares

Service was spot on and really friendly lads

Paul Ritson

See comments on bad points above

Claudia Limbach

Great friendly people. Gave me a great deal on a car. Will return.

Kevan Shimmin

Always excellent

Ransom Cubitt

Staff are friendly and very helpful, dropped the hire car off there the staff asked if I needed to be dropped off at home but I don't live in bootle, I was there for work so they dropped me off at my place of work. They didn't have to do it but it was a bonus and I wasn't late for work. Thanks guys.

Claude Redmond

Dave in the bootle branch was brilliant. We were dropping off a car before a match. We only had 45 mins until k/o and he got through the drop off formalities quickly and then went out of his way to give us a lift to anfield. He's a credit to the company and I'll definitely be using enterprise again based on they're focus on customer service in both branches I dealt with that day!

Hazel Harding

extremely friendly and efficient i have already recommended these guys to everyone .thanks for everything guys :D xxx

mick Mick

Car drove okay

Gov Na

Not a very welcoming place

sam egan

enterprise good company, Laura in this branch not so good hold personal grudges and thinks she runs the show.

Paul Owens

Great staff

Nic Hanagan

Brilliant absolutely fantastic helped me out of a tight spot when easirent let me down the service there at enterprise was great thanks to Emma I was sorted with a van and moving furniture in no time

Barry Ringside Fitness

Excellent service

Donnetta Campbell

Customer Policies Worst EVER! Don’t believe a WORD THE MANAGER says in the Brickenhead office. Last night of our vacation and our car had a mechanical failure. Nice man in a neighborhood told us the close by Enterprise could bring us a car in 15 min, so we called a half hour before closing time and he also said our car was not going anywhere but the mechanical shop. We needed a new rental traded out, So w his help we called and spoke to Brikenhead manager named Nathan (my next letter is a major compliant to the Entreprise national office). He told us he had no car available - and he couldn’t find another car or help us. We were simply stuck waiting for the AA service for over a 90 min expected wait time where the tow truck would then take us for a “rush hour” long ride to the Liverpool airport where we could easily get another car. No worries at all, he said. Not that I believe him NOW after my next part of the story .. but I accepted that. I asked him to please call and confirm that picking up a car would be easy and for sure available. He offered to call the tow service to speed up pick up time (who was AMAZING by the way, and got stuck fixing all of Enterprise’s flawed breakdown customer procedures). Then Nathan offered he’d call and confirm our next car was set and promised to call us back and send me a email confirming that I wouldn’t be charged for the tow and it was a issue for the manufacturer. Well, long story short - Nathan went home and 3 hours later we ended up at the Liverpool airport crammed in a tow truck, rained on and tired. Our last day in this beautiful was a bust. Lucky me- There was NO Car available, and the fellow at the desk hadn’t gotten a simple 2 minute phone call from Nathan. He just said that and went home I guess, Why bother make sure we were going to a available car. Interestingly, the tow truck driver had predicted that we would end up easily without a car at that it happens often in this scenario. . As he predicted, we were told we should have or tow truck now take us to the Manchester airport and try there. Let’s hope they have one there or maybe we can try heathrow. I am being sarcastic,of course, but seemed like going from airport to airport was thier idea of helping resolve a mechanical problem and the standard for customer care. Really. Does this make any sense to anyone? I also could t just cancel the car and take a train in the procedures he could offer, I was pretty upset by then, and had the agent call his manager, and since my daughter was taping a message for her sister as I spoke to Nathan- I have his promises picked up on her audio from the speaker phone. The manager hearing this then did the right thing, was embarrased and felt and gave us a car that was promised to someone else for the next day. He would find another car and try to help us. We got back to our hotel tired, wet, hungry since all restaurants close at 9 ...not real happy and pretty sad or trip ended like this. I have never been motivated to do this until now.- I am going to share on any social media channel and complaint sites I can find, call Enterprise and demand that policies are changed and ask that Nathan is accountable for his actions, tear up my Enterprise plus membership and NOT use Enterprise again until they feel customer satisfaction is worth them picking up a phone, separating the customer from the towing process, finding a replacement car and minimizing the process for those unfortunate customers that break down. Instead of sticking the poor AA towing service w cranky customers on wild goose chases til a available car is found by driving from place to place. Nathan, your a lousy manager to do that to us and not bother to take 5 minutes that would have saved us hours. Enterprise you need new policies and better managers that keep thier word. Donnetta C

Neil sully sullivan

Very helpful and friendly

Andy Powell

Lovely helpful staff

Jean Stevenson

Great reasonably priced and helpful staff.

Afeez Oyeleke

Pick up and drop off service, very nuce and pleasant staffs.

chris J

It has been a long time since I have had such excellent service

Steve “SteBrad” Bradbury

Staff were really friendly, helpful and informative. Hired what I requested with no fuss and no hidden charges, recommend.

Carol Bolderson

Great service friendly staff transaction went smoothly would recommend

Sandra Lee

Hired Renault Captur for a week, great car, good on fuel, easy drive, great customer service, very helpful, showed all detail of working of car, defo use again,,,,word of advice, if possible visit the actual place where you want to pick up the car from , do not ring cos you get through to call centre and get blagged off ..

Gaby Molnar

They are so friendly and helpfull

Harry Holt

very good car rental. cheap great p r

Lee Turnbull

Very helpful staff and looking forward to hiring a car from them.

Dean Nelson

Great staff make all the difference

david jones

Excellent customer service and the car was sufficient for us thank you Bill and the rest of the staff for your help ????????????????

Jay Harrison

Fantastic service and helpful

Craig Deeley

Been using this place for years. They have always been great.

Gloria Costello

Very good

Michelle Kane

did the booking online to be told on arrival i couldnt have the vehicle as i wasnt on the voting register with the address i have ????

redned2

From the first phone enquiry, to picking up my hire car, to returning it, once again excellent service. Friendly staff make all the difference.

paul fallows

there nothing to say apart from it was all outstanding.

Mike Smith

Nice Luton van with tail lift but upon return they tried to charge my son fo chips in the windscreen which he'd pointed out when he picked it up. Should have gone to sixt a bit dearer but they dont try and rip you off.

Paul Jones

Hired a nice Volvo V90 D5 R design for our trip too the Lakes.............. exceptional customer service and I got a lift back home after I dropped the car back !! CHEAPEST QUOTE AROUND. ... WOULD HIGHLY RECOMMEND........

biggus dickus

excellent service

Chris the Compere

Excellent efficient service with friendly staff.

Danielle Disley

Ladies were so helpful and friendly. Great customer service and the car was lovely. thank you

Denise Jones

Car clean reliable staff great would recommend and have done

PAUL SUMMERS

Helpful and friendly staff, great service

John Roberts

Easy booking excellent vehicle have been using this office over many years and wouldn't go anywhere else

donna doyle

Lovely friendly helpfull

Graeme Oldfield

I have used Enterprise 4 times in the last year at their Bootle branch and to say they are good doesn't do them justice. The service from Keith and Tom in has been exceptional every time. They always go the extra mile which is very refreshing. Great guys and great value.

Alex Jones

Rented a van this week, top customer service with amazing staff. Couldn't recommend enough- process made easy and stress free. Thank you so much!

Eileen Marie

great service and reasonable hire rates, deposits always paid back same day of drop off and for a little bit of fun different games on arrival for winners some great discounts of your hire costs would recommend this company

Steve Coulton

Good service from the staff, really helpful

rosie doyle

Very helpful staff

josh dunn

They said they had me an automatic and when I got there they give me a manual. If I could give no stars I would.

ian price

Fully professional service from the staff. Plain English dialogue, no small print issues

nalin R

Excellent seservic ,cannot complacom at all about the serservi

Stephen Ryder

Very efficient

Kerryann Swanson

Absolutely brilliant is all I can say about this company! I was a bit wary about hiring a small van as I have never hired anything, ever! After a look around the internet these had the cheapest quote, I gave them a call and the quote stayed the same which I was delighted with, from the first phone call to handing the keys back I had nothing but amazing service! The lady who picked me up too collect the car Charlotte was so helpful and also gave me a card in case I had any emergencies which I didn’t need because the van was brilliant but the peace of mind knowing who too call of need be was great! Then the man who collected the vehicle was also lovely ! They had all the correct covid procedures in place I cannot fault them even if I tried!! I will definitely be using this company again I will never pay out for a removal company while these are in business!! Thankyou xxx

Laura

Provided with a 1 litre Renault Capture that went through petrol like there was no tomorrow while my car was being serviced. I rang and requested a different car that was not only more economical on fuel, but one that did not have the service warning light on the dashboard, and was told that I would be contacted when another car became available. 4 weeks went by and apparently no other car was available in all that time. Oh, and when we picked the car up it literally had no petrol in it, we gave it back with over half a tank of petrol still in it (due to poor communication from where our car was being serviced), and Enterprise advised that they can't do anything regarding fuel refund. So whoever has that car next will have around £40 of fuel to run around on courtesy of me! Woefully poor customer service and I will be making sure to avoid Enterprise at all costs in the future.

Robbie Crosbie

Always amazing customer service. Managed to get me a Luton van short notice. The whole process was quick and simple. Thanks guys

Lizzie Edwards

I had a curtesy car due to a accident in my own car . This was arranged through my insurance. My accident involved no one but myself , I was on the motorway when my car suddenly lost control & spun out . Nearly 2 weeks after the crash direct line decided they was not going to fix my car as they said 1 tyre on the rear of the car is not road worthy. Long story short I’m now in £20000 worth of debt . On the same day they informed me of this they also told enterprise to get the hire car back , the gentleman from enterprise rang to arrange collection during the convo I started to cry not due to enterprise but this life situation. The gentlemen on the phone was lovely & sympathetic. On collection the next day he came with flowers from the team . I just want to say thank you your kindness has gone a long way & got me through another day thank you so much x

Sheila Hogg

Very efficient and friendly staff always return for hiring vehicles

Tom Freeland

Amazing customer service, always a pleasure hiring a car from them

Ian Jones

Great service vehicle Transit custom automatic,heated seats best van I have ever driven

june fagan

Great service

Ian Stopforth

Excellent service

Hagsy Balmer

Great place to rent a car ....????

heather francis

Hire from here every month never had a problem. Nice staff and honest.

Rebecca Benn

Very cheap but don't tell you of a £200 deposit until after they've taken your payment. They say that this is plastered all over the website, but I've yet to see it, despite going back over it numerous times. Because of this, I requested a full refund and the gentleman I spoke to authorised this. He told me it's be in my bank in 5 working days (which brings me to today). They take money out instantly, but when it comes to giving it back it's 5 working days. Actually, no it's not. No money arrived in my account today so I gave them a call and now I'm told it's 10 working days in total. So I'm going to have to wait another week. If their policies had been more transparent and if I was asked to check a box to agree with the deposit, this wouldn't have happened, so Enterprise need rethink their application process. When I get my money back I will update accordingly, but if it's not within the next week I will be taking this further

Keith Beard

Good service

Dave Spofforth

Great staff

Joanne Elston

Awful service not clear posting on webpage took payment and said it would need a deposit when we arrived to collect the car. This was not clear in the advertising

Lilly Matthews

Very helpful and friendly staff, lovely car, even asked if i had or needed a lift home, would definately recommend Enterprse

Emma Davies

Really friendly staff, no fuss return

Gary Jones

Service received was excellent thank you.

Pete Brown

Quick service good prices

Karen Banks

Very handy when needing to rent a car. Got a car very quickly, lovely car to all done very quickly on day of pick up wasn't there long went through everything I needed to know and when I took it back very quick again no messing around. Would recommend them and would use them again myself if needed.

Bob Bobby

Great service. I messed up my booking and booked a van for the wrong week and they did not have a van available. They went out of there way to change my booking and let me know when a van would be available. Saved me a lot of grief from a nagging wife and expense of rearranging plans for the following week. Thank-you!

Stephen Patterson

Very good and helpful