Reviews of Jack Carter Northstar GM Cranbrook (Rent Cars)

Sandra Peterson

Found all sorts of rude comments on my work order from Wayne. Poor work ethic. Took 2 months to do a "simple fix". Car sat most of the time.

Marie

I recently purchased a vehicle from Northstar GM. The team was happy to admit when they didn’t have an answer to questions and made sure to get them. …

Bob George

Great friendly service took vehicle in before appointment and had the job completed before the appointment time ! They always have done good work for me

kyle c

First time bringing my truck in and they couldn't have been any nicer or more helpful. It's a place that I hope I don't have to visit often but I know when I do, I will be looked after! Thank you!

Juanita Lucas-Malley

Thank you to the service department at Northstar for helping us out on short notice when we had a problem with our truck while on holidays. …

Jeremy Van Hierden

Travelling from alberta into BC and had an engine light come on, on our 2019 Envision. The service staff were able to coordinate with their service team to get me in soon as I arrived and back on the road in 90 minutes which allowed us to get to our destination almost on schedule!! Great service!

Brianne Chisholm

I was in a bind with needing service for my emission system, I called Northstar GM they got me in and fixed right away and was on my way. So grateful for their friendly service.

Tyler Dent

I have dealt with this GM dealer for 20+ years now. They know their stuff, they treat you right and they go the extra mile. Highly recommended !

Natasha Ball

Great service from Jack Carter and the courtesy car from Budget was pretty fun to drive!

Malcolm Pibbs III

Special thanks to everyone at Jack Carter GM Fernie. The entire team went above and beyond. They quickly diagnosed, communicated my options and managed to fit in a rather large job into their already full schedules. The service was prompt and incredibly friendly. Will definitely be bringing my vehicle here in the future.

Michele Sam

Kimberley truck service, short/sweet/fit me next morning for quick oil change -- as always exc. service. Big concern for me as a long time customer (purchased 2 new pickups this past late spring)-- no loaner cars. Just a headsup for now Rick & Daphne Hammond Kimberley

Peter Straight

Great experience buying here! Very through and open. Never had any surprises, unlike at other dealers.

Paul Roberts

I would not recommend anyone bringing there vehicle here. First week my truck sat there nobody even looked at it. I put my spare e.c.u in there because i thought that might be the issue they told me you cakt use a second hamd e.c.u or reprogram them but they fixed my truck and left my spare e.c.u installed and it runs fine so it makes a fella wonder. Eventually I was told it would be 1.5 hours labor and 350$ in parts I got a 1150$ bill after two and a half weeks for a distributor and oil sensor installed. Even tho I felt way over charged and it took way to long they would not give me my truck back unless I payed the bill. The parts guy was friendly thats the only nice thing I have to say about the chevy dealership in cranbrook. Spent 9 thousand dollars to have a bran new engine installed for my truck and I've had nothing but problems with it. Always been a chevy guy but starting to wonder if I chose the right team. Will never bring a vehicle there again. In there defense most repair shops give you the run around and overcharge you. Its crazy how they get away with it and stay in business.

Cam

Highly recommend! The staff are super friendly and accommodating every single visit! Always received great services and advice! I don't go anywhere else.

Craig Konechny

Ever since I moved home in 2000 Northstar staff have been amazing... this time I had a wee situation that was a big mess and they were timely patient and helpful and provided great advice. I have no qualms about calling in and asking questions and I know I'm getting my money's worth and my business is valued. Well done and kudos to lu...

Dawn Weightman

First oil change for my traverse! Took it in and was done within minutes! Thanks for the quick service and quality work!

Jeff Trumpour

Got me in for a quick oil change. Was fast service but didn't bother to put a boot sheet down or a next service due sticker on.

Mahatma Cane

Had to replace car battery. They tried to recharge the old battery but the test indicated that would not work. While waiting complimentary coffee was available. Even though they were extremely busy they were able to give me an appointment. …

SHIRLEY RATCLIFFE

Bought a new to me used duramax diesel. Knowing that it needed work i wanted to know it was being done by a trained diesel tech. Called service dept and Lu managed to get it in faster than I could have …

Arturo Faessler

Exceptionally friendly and knowledgeable. Had a great experience here. They helped me purchase my vehicle lickety-split too! Would come back.

Devin

Went above and beyond my expectations. Found the problem with my truck and fixed it and did more work I wanted sooner than I expected and for cheaper. Friendly and helpful.

Joan Saigeon

I went in for a oil change and some warranty work. They had everything completed very fast gave me a ride to work. Everyone that I came in contact with was friendly and professional and answered all of my questions.

Rainah Burgess

The service department was very professional and courteous. They took my car in right on time and completed the service faster than I expected. They offered to drive me any where in town while I waited. I will be coming back for future services, and would highly recommend them to others.

Tanya Lewis

I had the best experience at Jack Carter Northstar GM!! The staff members are so friendly, easy to talk to with no pressure and they are able to answer any questions I had. They made me feel so comfortable while I made my decision and went …

Lynn

Great service and friendly knowledgeable staff. We're willing to make my unique situation and requests work no questions asked! Will definitely return.

Jason Scannell

We had an issue with the towing module in our 2018 Chev Colorado truck. Northstar GM were able to fit us in on a Saturday and found the truck had a wiring issue. Thanks for helping us out.

Dave Hale

Brett Leslie, Sales Manager, at Jack Carter in Fernie was awesome to work with! Very happy with the service and love the new truck! Thanks Brett. …

Danny Johnson

Excellent service and friendly staff! Ask for Curtis

George Strilaeff

Mr.Daniel Powell give the very best Service,also the Finance Manager give mea 5 Star Service. Alle the other Personal of.Norstar give me VIP Service. **************** I tried Chalet Chev in Kimberley the only Salesperson, was busy with his Computer. Waitet 20 Min.and left

Ed Lowe

Another great experience dealing with all the staff and puppies. Not only do they get things done fast for me but they go the extra mile for me every time. While you wait there is the best coffee machine in the world to make you a cup of just about anything you drink.

P Whittingham

Bought my truck here and Always been serviced here, the sales and service department are the best to deal with, would highly recommend

James Bradford

This rating would be 5 stars if the result was as concerning to them as the initial point of contact. Definitely feel ripped off at the end of the day because even the service people are very "sales-y". $1600.00 (which they knew I couldn't …

Rick & Daphne Hammond

My appointment was at 2:15 p.m. - I arrived and left my vehicle in the shop, and waited - and waited - and waited. Finally, the car had the other four tires mounted on the rims, and I was ready to go. It seems rather strange to me that it would take 10 minutes less than 2 hours to dismount four tires from rims, and install four winter tires on those rims - perhaps I am incorrect - does someone care to explain the length of time this job took? Have a great day. Ed

Heather Steel

Lou bent over backwards for us and the 5 stars are for his customer service. He helped us get new tires for the truck. He wrote down any and all instructions we requested. …

Steve LeNeveu

Got my car serviced here , was very happy with my service from Luke.. he was very professional and took care of my problems...left car overnite was happy with results.Thanks Luke .Drove away feeling safe ????

Tristan Taylor

I live in Kelowna. Service engine warning light came on between Nelson and Cranbrook. I wanted an expert diagnosis, especially since I was leaving my car in Cranbrook with my daughter. Drove it into the Service Center at Northstar GM at 2pm, and by 4.30, I had a complete quote on what was needed. The friendly customer shuttle driver gave me a ride to my daughter's house, then picked me up at 10am the next day, when the repair was done. The bill was exactly what was estimated, it didn't need a bit of extra work that was allowed for, and the car runs perfect. Everyone in the Service Department was friendly and helpful. I highly recommend this place, and these people. Bob George

Nixon Traveller

Thanks to Mike and the guys in parts for helping me with my 07 Chevy, was able to get parts ordered over the weekend and booked me in to service on Tuesday, service only took a few minutes. Go team go ! Pablo

George Hanna

Always the right part. Very knowledgeable. Have had other places try to sell me the wrong parts. Very competitive pricing

Bryan Matthews

My appointment was made for the next business day... My truck was taken in on time and returned to me quickly.. The waiting area has comfy chairs..