Reviews of Cranbrook Dodge (Rent Cars)

Faiq Elahi

Thank you.

Steve Bob

Wonderful experience with both Ari and the head of finances. They stayed past closing to help us get our new vehicle and explain the paperwork thoroughly. Would recommend to others 100%!

Rebecca Moore

Had a great experience with Joe White at Cranbrook Dodge. He was extremely helpful, open, and communicative throughout the process and was able to help me out in a time crunch. Also was able to guide me through the entire process well with no problems. Would highly recommend. Thanks!

Martin Godfrey

Great people in the parts and service departments...friendly, efficient, and knowledgeable!

Chris Jones

The clientele was very good ,

Shan K

Great service great place 10/10

Anton Zanesco

Always happy service at Cranbrook Dodge. The guys are knowledgeable & happy to help.

Sheldon DeCosse

Service was done at the scheduled time and was completed quickly.

A Stetski

3rd time buying from here. Stacey was awesome as always! Easy to deal with. Jason was a huge help as well in finance! Highly recommend!

Jacqueline Morrow

Fantastic staff and I love driving my Dodge Journey!!

Dirk Diggler

Love the service and cody & jason r really good at helping ppl get in the vehicle that u want so go on to dodge they r friendly and courteous thxz guys love my new van

Bob Termuende

Very good and detailed service. Were very kind and answered all of me questions.

Darren Matheson

Dallas at the service desk has always gone above and beyond for me.

Christian Baxter

Kelly Pocha...

RON BARRY

Great service, got my car in right away. Thoroughly explained everything and I left feeling assured and relieved. Many thanks!

Steven Harold Orr

Cranbrook Dodge got to my Ram Laramie in short order once it arrived, diagnosed the issue and had the vehicle back to me the same day.

Jonathan Corrigan

This happen to my wife's truck we made a deal when we got the truck that's the blinking of all in the truck lights was to be fixed and now the radio is black but the blinking stopped and they swear up and down that the heavy blinking was normal lol they won't fix it and beside when my truck went there to get a airbag sensor put in I had to go there 3 times first time it was not the right one second time it dint work and third time was good I live 2 hours away Worst place ever maybe they should stop doing bbq and honor deals made with clients and not trying to find loop holes not to honor contract made I am doing a complaint to the better business bureau

Delta Sierra

Great job !

Eric Viklund

Excellent service

Robyn Coole

Josh and the service department were awesome in getting us back on the road quickly after our vehicle broke down in Radium and was towed to Cranbrook. We were on our way from Calgary to Vancouver. Josh was friendly, professional and provided us with updates as the technician worked through the codes and diagnostics. Thank you!

Troy Ashkinos

Go there

Tony Graves

With 40 minutes left to work on a Friday evening they got me in reviewed the message on the dash advised me, and had me on the way. Thank you.

NORA DREWETT

Had a great experience at Cranbrook Dodge. Jason the Finance manager was very professional as well as knowledgable on all aspects of the vehicle as well as finance options. I was in a new truck , in less than an hour, due to the great service by Jason.

Jules

Dan assisted servicing my Ram 1500 ecodiesel on short notice. Excellent service and had me back on the road very quickly. Definitely would use this dealer again!

Alex

I love this community minded business. Cranbrook Dodge, thank for everything you do for our community. You always step up for a worthy cause.

Caroline Lupul

Quick acting Saturday service with genuine caring.

Grant Stuart

Excellent experience dealing with Joe, Steve, and Callie. These guys are a great team, very informative, helpful, and quick! Joe White was especially helpful in picking the right vehicle for me and very knowledgeable about all the possible options. I bought a 2018 Jeep Compass North and I absolutely love this vehicle!

Q. C.

Randy bought his new truck here!! Everyone involved with us were super friendly and got him that he wanted or did not want!!

Dave Hurley

I commend the owners of the business for doing the right thing and firing the ignorant employee who went on a disgusting racist tirade against several men in Lethbridge.

Katie Hammer

Excellent service. Excellent speed and quality of work. 10 out of 10

Liz Royer

Integrity is key when you run a business. You certainly show that.

Ju H (JUboi)

Service has come a long way, staff are generally friendly and happy to help.

Moustafa Mohsin

Fabulous customer service they really seem to care about their customers

Rizen yo

My concern have been heard. Cranbrook Dodge has gone above and beyond to provide great customer service.

Linda Fuller

Thanks for doing the right thing and standing up against racism. Top level management deserves respect. Thank you.

Jason de Rijk

I was able to get appointment very quick. Friendly service advisor. Unfortunately, the part I need is backordered for weeks. Guess will see how this goes. BTW, only been in Cranbrook less than 2 years and this is my first service with Cranbrook Dodge.

Stewart Minns

Stacey F. and the team at Cranbrook Dodge were amazing. From the moment I entered the lot, they were attentive, helpful and knowledgeable. I am very pleased with the care and attention we got during the purchase of our Jeep. I LOVE IT! Thanks Stacey!!!

Rhonda Ridley-Scott

Was told the brakes needed immediate attention. We felt pressured to do it now. Being we live in another town nearby, we decided to take it in to our local mechanic, whom we really like, and was told that there was no urgency and to come back in six months. Which we did.

Rich Raine

Big shout out to this dealership. Our 2018 Grand Cherokee which we had not purchased from them was out of warranty when the rear auto level shocks failed. They supplied the very expensive shocks (about $2k) and only charged the labor. Also thanks to service writer Josh for getting us in and out of the shop in super quick time.

Rolande Strandquist

Great service, fair prices

Breanna Howard

It is the first Dodge I have purchased for the company and I must say the service I received was great. The van great also. Thanks Stacey

Anett Luna

Always helpful, have had several experiences when bringing vehicle in for inspection where they went beyond to make sure vehicle was in good shape.

Randy Stephen Cusson

I highly recommend Cranbrook Dodge for all of your vehicle needs, for either purchasing a new vehicle or for service. They are friendly and always ready to help! They go the extra mile. I will recommend Cranbrook Dodge to all of my friends and family! ????????????

SILENTKILLER GAMING

Full disclosure -- I have not purchased, nor been to this dealership, however, they took a stand against racism by terminating an employee caught making xenophobic comments on camera -- Thank you

Sim Berg

Cranbrook Dodge #1 in Canada! After spending 6 month searching for the perfect RAM Promaster Van Cranbrook Dodge was the only dealership that had the right vehicle, the right price and the right people to make the deal happen! If you're in the market for a new vehicle I suggest broadening your search to include Cranbrook Dodge. My sales professional Stacey was quick to respond, had all the right answers and had a can-do attitude to make my purchase happen. My experience was 5-Star and I can't say enough about the entire team at Cranbrook. Walter delivered my Promaster in record time from BC to Ontario and kept me in the loop the entire time. I felt like I was on the road-trip with Walter! We are an all MOPAR family with 2 Challengers, RAM 1500 Truck, Nitro 4x4 SUV and now the Promaster. I recommend Cranbrook Dodge and don't forget to ask for Stacey!

Connor Schriver

Always pleased with the service I get at your dealership. Nathan was new to me but a very nice guy. Made me feel like he was glad I was there. Just did not like that you have no one to wash vehicles after they are worked on. That was a great customer service now it is gone.

Billy Jo Case

Thankyou for firing her

Dustin Keller

Just bought a truck here and Derek was a great salesman. No nonsense approach, and we got exactly what we needed!

jude simon

Dealership has no morals.

Emma Stevens

For several years now, I have bought my vehicles and had them serviced at Dodge and their service has always been above-and-beyond what is expected. They never do any extra work without an estimate and consultation which I appreciate. They contribute to the community and play a vital role in several fundraisers annually.

Stuart Mason

Great deals

Audrey Hunt

Kelly Pocha case will not be forgotten. You should not have rehired her after initially firing her. (And you should have fired the person who decided to rehire her.) You will not live that down.

Scott Doran

Great service and sales staff are very knowledgeable and helpful.

Suzanne Porter

Hi, service was just great. Pat and the other staff made sure I got all I needed, even though I obviously would only go there one time since I was travelling back home. Had the van checked thoroughly. Really professional team. Merci beaucoup!

Carl Desjardins

Amazing service...

Tammy Konkin

Keep away from Cranbrook dodge

Fiona Christiaansen

Absolutely fantastic service! Had a breakdown while hauling a horse trailer. Patrick and the crew in the service department had me on the road in minimal time. Excellent service at a reasonable rate.

Shawn Walsh

Went above and beyond my expectations, the shop had my truck repaired fast and efficiently. The whole service team was very professional.

Syed Ali ACA, CPA, MBA, BFP

Great work

Ed Crowell

We are extremely happy with our Dodge minivan. Everyone at the cranbrook dealership where really helpful and made the whole process quick and easy. Thanks we now have a bed in the back of it and we are very happy.

Owen Watt

horrible

Steve Yun

Friendly and helpful.

Piyush Datta

Awful service

priscillaa howe

This place is great! I would recommend everyone to buy a vehicle here. 10/10 also heard in the news in regards to a women who was using racial slurs! Glad shes not there, so customers don't have to be intimidated. Regardless of race and whatever provoked her (or even if she was provoked), RACIAL ATTACKS are not tolerated and race all together should be left out

foster 75

The team at Cranbrook Dodge were brilliant. Joe listened, heard and understood my concerns and needs and made a couple of excellent suggestions and recommendations. Thank you.

OU

Fair price good deal and great service thank all Guys

Curtis Hewins

This is my second purchase from Cranbrook Dodge, and I highly recommend them. Stacey is knowledgeable and very responsive. She is super organized and took care of all the details. Great team Cranbrook Dodge!

Kyla Knull

Once again Cranbrook Dodge provides great service and awesome Customer Service.

Gabrielle Martel-Carrier

I will never shop anywhere else! I drove 9 hours to pick up my vehicle and I was not disappointed. It was like getting a vehicle from a friend. I had zero concerns and felt assured I was being treated fairly. I am loving my new vehicle and …

Neil Ross

I was not a happy camper when my vehicle broke down on my way home after picking it up from Cranbrook Dodge - they assured me me there was nothing wrong with it.....I had not so good experiences with them when I had my 2007 Jeep Compass from 2007 to 2010. Thought I'd give them another chance. Never again!

Natashia Liboiron

Stacy and Steve (the manager) offered top notch service. We were impressed by their professionalism and friendly nature in comparison to other dealers in Cranbrook- they even offered our little human a hat and buff (likely their best spent marketing dollars this month ????). Documentation Fee (apparently two price points and options) and taxes were discussed during negotiations upon request. Upon final signing a mystery bill for VIN etching (roughly $400) was added. They did - after being confronted- offer to remove the service and associated cost upon discussion at this point. All in all an “okay”experience - friendly, polished and professional- but make sure to watch the details.

J S

They sell dodge and Chrysler vehicles.

i wish to be the Goldfish

Unexpected huge estimate.

Steve Knights

Pleased to know the service/parts department were more than happy to rebook my truck in after my first visit and go into a deeper look at what the issue was with my breaks no questions asked fixed everything and now my truck is noise free with nice shiny windows thanks to the detail crew!

Peter Pirz

Thank you for firing Kelly. Those guys are my friends and are amazingly gentle and great human beings

Mahmoud Mourra

If you want to get sucked into a payment for 8 years and get bad service when you have a issue. This is your place

Cheryl Collins

Called ahead as our modified jeep was leaking differential fluid and was given no promises for being attended to immediately - but arrived and Josh was amazing! Everyone helped out and we were seen ASAP and within 2 hours we were all fixed and on our way for a weekend of jeeping!! Thanks to everyone there - such great service - highly recommend

Adam Spyksma

Excellent dealership with a very helpful and friendly service manager and staff.

Daniel MacNeil

Would NEVER recommend anyone buying here if you want honesty. Bought a used vehicle and had nothing but a run around. They sold a vehicle they shouldn’t have even put on their lot without all the proper paperwork they’d need to sell it. Was told everyday for a week it would be done by the end of that day. They refused to refund until we said we’d be filing a complaint. Was just a very bad buying experience went down the road and was treated how customers should be.

Danielle Ollenberg

A dealer with great values and forward looking mentality. Highly recommend .

hailey nadon

Last week I traded my 2018 Jeep Compass, which I loved, for a 2021 Compass which I love even more! Thank you Stacey and gang for making this a smooth and uncomplicated transaction. PS I bought my 2018 Compass at Cranbrook Dodge also and experienced trouble free service for 3 years.

Crystal

Can't speak for their sales department, but their parts and service departments have always been ready to give me pricing, order parts for me and give me first class customer service. If you look at the business and not just the media coverage of a lapse of judgement made by an individual, then I'm sure, like me, you'll be happy with dealing with them.

Meva Dhami

Easy to deal and negotiate with

Curt Mast

The dealership has no doubt had a renewal of customer service. The Sales staff led by a professional and personable leader, Steve ensures the customer is welcomed and courteously looked after. When your Dodge needs service or repair, the team will ensure your vehicle is taken care of. Pleasant service by all including the gents in Parts. Keep up the great work you got this!

Trevor Smith

I have just recently bought a used car from these guys, Derek made the buying process easy and pleasant, any issues or queries were taken care of fast and efficiently. Walter who delivered the car went above and beyond to make sure the car was delivered to Vancouver and I was taken care of.

James Doell

Fast friendly service

Ike Braga

Above and beyond service throughout sale. Windshield on our brand new purchase got chipped on the lot. We were allowed to drive away and have it fixed where we reside on Cranbrook Dodge. Sales rep calls me every so often to see how things are going. Overall an easy and pleasant transaction. I would highly recommend them!

James White

All went very well..

Luca Cavali

All respect for the Managment and the owners of this dealer ship. Racist people or comments should not be tolerated.

Karley Ferner

Quick and friendly service. Did great work and provide me with an estimate with up coming maintenance work I requested. Thanks!

Oliver M

Always great service . Have never had a terrible experience. Always go above and beyond.

susan ballard

Great shop I have a very unique truck, a Ford F450 with a 12 valve Cummins and had to have the truck serviced at a credited Cummins shop due to warranty issues, they exceeded expectation. Cory at the service counter was fantastic, friendly helpful and willing to work with me. This is the place for someone with a dodge jeep or Cummins vehicle.

Mike

Exceptional sales and service team. Ordered the exact vehicle I wanted in - right down to the "little" important things I had wanted in my vehicle, came in promptly, everything was quick and stress free. All steps of the purchase and trade were described and understood, no hidden fees or costs anywhere. I am extremely happy with my purchase and am very glad to have worked with such a wonderful dealership for the purchase of my vehicle! Go and see Stacey in sales and Jason in finance, they will ensure you get the best deal!

Man N

I was going to purchase a brand new vehicle from this dealership but I seen a video that went viral and changed my mind

Becca Hall

We found a perfect vehicle for our needs, a SUV Jeep Trailhawk 4 x 4, a vehicle we will be using on highway roads and off. We were well taken care of by Ari, Steve, Jason and Clint. Thank you Cranbrook Dodge for the excellent sales experience.

l persk

I own and love Dodge, but unfortunately this is the dealership I have to deal with. Staff seems unprofessional, with zero personality. They seem judgmental and dont want to help their customers. Very Disappointing, will order parts online or from other dealers from this point on.

Martin Reid

Superior service

Con Murphy

Really poor company. They are a group of thieves and racists.

Thomas Witek

Quick to answer the phone, got my Jeep in and out before the allotted time given, everyone I spoke too was very helpful.

David Park

Great service very poor financial department

Mark Hoffman

Great job thank you for good Experience

joe jurcik

I went to take a look at Jeep’s, and was greeted by Ari. Though I’m young, he treated me like he would anyone trying to buy a vehicle. He showed me many different options in my price range and got me into a Cherokee for a test drive. I ended up loving it and purchased my new vehicle. Although it took quite a bit longer than expected in the dealership to get the paperwork filled out and finalized, I don’t fault them on that at all because of my age I’m sure they struggled with the loan system. Jason was awesome to work with as well, all the staff was very friendly. Overall I walked away with a wonderful deal on a great vehicle and I am very happy with it so far.

Tony Mulder

Had a slight mix up on my part with the appointment time and I was given exemplary service to accommodate our day. You can’t beat the kindness of this team!

Susan Hubl

Great Experience working with the whole team at Cranbrook Dodge. Picked me up at the airport and had everything ready for the purchase of the vehicle. Thanks Folks See you next time! Randy Cusson

Allan Ng

I love going to Cranbrook Dodge, they are so pleasant to deal with. There is no problem they can't fix, that's the way i feel when i go in. They listen to my concerns and get it done. They are professional and they go the extra mile. They know what customer service is all about. I definitely recommend buying your next vehicle from Cranbrook Dodge. The staff are great.

Nathan Bartch

Parts for my 2005 Dodge diesel were actually cheaper than lordco....keep it up and I might actually buy another dodge lol

Stella de Magalhaes

I live in Ontario, but my daughter lives near Invermere. Stacey did an amazing job patiently working with us both, by email and phone to find the right vehicle for her. Everything was what she promised and the pickup went perfect.

Jennifer Letcher

Many individuals don't realize that being a PROFESSIONAL continues once your on your off time and FREE TIME. If I am serial murder and I do not get fired, it reflects on the company. If I like to assualt children on my free time, and it does not reflect on the values of the company, it will reflect on the company. Good for Dodge for understanding this. Good for firing Kelly Pocha

Justin Herrington

the parts n service people are very helpful, knowledgeable , honest and friendly . Also Jeep Canada customer service is great . Looking at buying a new Jeep . I know the disappointment I had last time could be totally due to the salesman we had (he is no longer at this dealership)

OD Morgan

Best dealership in South East BC

Kimberley Rae

I've found the service department at Cranbroook Dodge to be friendly, helpful and communicative. They do their best to help.

Glenn Stiller

Called about a TRX to see if they had one so I could test drive it and was told " We dont let just anyone test drive a $100,000 truck, but when it comes you can look at it." That was a couple days ago then went in today to see if it was there the guy had NO intention or intrest on helping me UNTIL I said what I was going for then and only then was interested in helping me. Dont deal here NOT worth your time very rude. I'll go out of town to Alberta, or ANYWHERE ELSE.

Joey Ross

Service department staff were polite, pleasant and professional.

Jennifer Thomasson

KELLY POCHA YOU'REEEEE FIRED! Thank you for cleaning up the business, what ever happened to the husband tho?? Update me!

Wendy Wiens

Recieved prompt courteous service to get my ram back on the road, thanks Cranbrook Dodge????????

Vic Raasveldt

I stopped in while traveling through for an oddball item I needed. A glass fuse that is no longer used in newer vehicles which I needed for my mobile radio. The parts guy (sorry I didn't get his name) went above and beyond to dig through his old stock and not only found one for me, but also a spare in case I needed it. It is refreshing to see this kind of service for any customer, especially one just passing through. Great job !!!

petchypooh09

Polite and efficient staff. Listened and addressed all my concerns and questions. All but one minor issue fixed.

Tim Khabra

Bought a new ram bighorn ! Was helped in every way possible and couldn't be more happy Cody Fraser the financial team leader cares that you get the right vehicle for your needs the first time!

Brenda Valer

I think it's disgusting that all the internet trolls out there are attacking your dealership for something an employee did on her own time, it's not fair to your company and the internet trolls are just as disgusting as her actions. It's just not fair Cranbrook Dodge was attacked like this but this is what our society has become

MARIANNE DUTHIE

Thank you for standing against racism! I am putting this review because i see some people put bad reviews. I bet their just as bad! Both videos prove that she was being ridiculous. thank you

Aaron Dorris

I brought my truck here three times after being warned by a lot of friends and family not to deal with the service department. Very simple tasks one just being a diagnosis. All three times were huge fails they diagnosis was completely wrong to the point where it was unsafe and they let me leave. The other two times she'll complete disregard and just straight up not caring about the customer. They will do and say anything just to get you out of the door as quickly as possible. They even talk you out of spending money. And if you do spend money be careful there's a good chance it will be wrong and they won't take any responsibility. WATCH OUT. Ask around.

Amanda Friesen

Amazing customer service, no complaints what so ever! I never have a bad experience going to dodge. I got myself into a little situation with my new locking gas cap, they were able to fit me in same day and get it all fixed up in less than an hour. Top notch!

Tammy Ackerman

Went on the lot the other day and no one even bothered to help me.

Rikki Clemens

Fast service, great communication. Highly recommend.

Allan Mcneil

Very good service!

Denise Birdstone

My visit yesterday was great. My truck needed a recall done plus one other small problem which had occurred once before. Both were done in less than the suggested time and the charge was zero. Roger

Linda Fitzpatrick

Pat and everyone in the service department are very professional and will work to solve any problems as quickly as possible. Some issues can be complicated but they get it figured out.

Cara Campen

I want to thank Cranbrook Dodge for the great care they took to help me out, Josh and Pat were very courteous and professional. Cranbrook Dodge helped me get home and fixed my car quickly.

Margaret Hayward

I had a rattling panel in the back of my vehicle they said they fixed it and secured it but they did not Now I have to go find something to do it myself They also looked at my brakes for something squealing They couldn't find the issue I was having Which means it probably wasn't as bad as I thought

George Sinclair

Always a friendly welcome. Very prompt with dealing with my questions regarding my Jeep.

Roger Rye

Cranbrook Dodge is a great place to find a car. The salesman Ari Kupritz kept looking until he found my dream car. It's perfect.

juju kadri

Respected company that don’t hire racist people. ????

James Mulholland

Helpful and friendly staff and management in the parts and services department.

Chris Leeson

Negative Pocha review as new as 2 weeks ago? Obviously she hasn't worked there in quite some time. People giving negative reviews need to stop. That incident was from quite some time ago and she doesn't work there anymore! Quit wrecking this place over one bad employee years ago.

mustafa suzan

Service is fairly good, location is convenient but price is high and they tend to maximize their sale through your needs.

Edward Leonard

I bought my Jeep Trailhawk 2014 at Cranbrook Dodge and have had all my maintenance done there to my complete satisfaction. The vehicle is superb and so is the service.

Emmett Quinn

Pro team.

stanley lanthier

pretty unfortunate how this incident involved one of your employees. A little screening may have uncovered her personality. How unfortunate.

Sam Saleh

Unfriendly staff , my English not good and asked me to comeback when I learn English

Allicia Ranger

Thank you for doing the right thing!

Jeanette MacLean

Very unprofessional in the service department, No time management, No regards to those who drive an hour in for a made appointment.

Jenna Marley

Excellent service minded people

Chad Adrian

I just bought my dream truck yesterday , Derek Taylor was the best, very friendly and professional, answered all my questions and I drove away a very happy customer. Highly recommend if your in the market for a new ride go see Derek.

mike a

Well respected dealership.

Alexandra Hadikin

First time using Cranbrook Dodge I just moved here They were efficient and was even able to do the work faster than what they said

Matthew Chan

I just bought a jeep jk Rubicon from Derek in sales and I had the best experience buying my vehicle from him. Amazing guy and I highly recommend buying a vehicle from him ????

The Paw Shop

Task completed well.Truck cleaned.Corey and staff professional and friendly.????

Danny Perry

last week, my 5 year old Cherokee, failed to start, thought it was the battery, but couldn't jump it, i had to get my daughter to daycare and then go to work, i was frantic. I called Cranbrook's service department (after calling two other places who told me to come in next week!) and was immediately put at ease by understanding my situation. They came and got my Jeep, put me in a loaner for the day, when I returned after work, vehicle was repaired, cost was reasonable. They also updated me by text throughout the day. I've never been treated this well at any service place. This is how customer service should be for all businesses! Thanks you Cranbrook Dodge!

Debbie Imeson

I can't believe the experience I had. Kelly became irate when I was talking to her and began using racial slurs. Avoid this dealership if you aren't white, they don't want money from lesser beings. Pretty shocking this dealership rehired Kelly after her last racist freakout.

Amy PhilHuck

Stacey, Steve, Jason and the team at Cranbrook Dodge are awesome! They were so helpful in making arrangements for us to get our new Jeep, and exceeded in all expectations of helping make a plan that worked within our set budget. Their flexibility and personal availability to assist and answer questions throughout the purchasing process made for a great customer experience!

Kersti Shoemaker

5 stars from me for sending Kelly on her way. Her actions DO NOT represent the core values of your company. Well done for saying no to racism and being disrespectful to your business.fortunately her association to your business has been cut. WELL DONE...

Harry Yurko

Would give 0 stars if that was an option. If you’re looking to get something repaired by these guys. Look elsewhere. Don’t waste time or money here. Go to Nelson. Much better there.

brian joseph

Purchased new vehicle good service

Chad Lariviere

I took my Jeep here to get a transmission flush while visiting one weekend, and 3 weeks later it was leaking. This was due to over tightening of the bolts in the transmission pan (the threads were stripped off and the bolts could be pulled out with pliers). I live in a small Alberta community with no Jeep dealer, so I called and spoke to Rob at the service desk and they took complete 100% ownership of the issue and ensured I was looked after. They paid for my vehicle diagnosis at the Napa shop in town, the tow bill to have it brought into Calgary, my rental car while the work was being done, and all the service work to get it fixed. Amazing service provided by Rob and Pat (Service Manager) and I will definitely continue to have my Jeep serviced here during my family visits to Cranbrook.

Sylvia Haber

We had some truck trouble on our way to our vacation pulling our trailer. They were very accomodating, got it in to look at it within a few hours arranged a rental for us. The shuttle guy was very friendly and accomodating as well. We ending up having the problem resolved by the end of the day. Great experience in a stressful situation. Thank you.

Andrew Moreau

Thank you for understanding that there is never an excuse for racism and bigotry. You did the right thing by firing Kelly Pocha, and for that, I commend your dealership.

Brent Griffin

Ok

Scott McDougall

Addressed my needs with immediate assistance and provided excellant customer service

Cam Mccance

Great values!

Steve

Awesome people. Totally satisfied.

tony Hickling

Very happy with last warranty service

mark doherty

The service advisor, Josh Lentz, went above and beyond to help me. My truck broke down outside of Cranbrook late Friday afternoon. Josh gave me the name of a tow truck driver they use, tow truck driver didn't even hesitate and brought my truck to the dealership before the shop closed Friday night. 8 am Saturday morning, diagnosed the problem and replaced the fuel pump by end of day Saturday ready for my trip back to Calgary Sunday morning. Fantastic service.

Cyndy Jackman

Always make a situation right, truly care about their customers and their experience.

Weibo Chen

Garbage service. Garbage vehicles.

Jarrett Nixon

Happy with the service at this dealership! Recently traded in a vehicle and was happy with my experience. Stacey was great to work with, this time and the 2 previous times we have dealt with her as well! We did have a small issue during the purchase but the management team was quick to correct it. Service department and reception were also very accommodating and pleasant to deal with. Would definitely buy at Cranbrook Dodge again in the future!

Ronny Bohrmann

yikes! I bought two cars from them and was very pleased. Went to buy a third one and Salesman Joe showed me a van, said their were giving me the absolute lowest price because the van would cost much more once listed. Few hours later van gets listed for an even lower price... being so obviously deceived is not a good sales tactic. Just lost a repeated customer.

MaryLou Ferguson

Great service quick and the staff are just wonderful especially too us..Never had such good service at a dealership

Tracy Ardell

We recently purchased a Jeep Renegade from these guys and the experience was entirely positive. We had searched for the vehicle we wanted and found a number of them in BC. The dealership at our home town Kamloops was not interested in giving us a fair value for our trade in so we had called elsewhere. Derek Taylor, the salesman from Cranbrook was terrific. Very prompt in replying every time and made a lot of accommodations to make the deal work! Arranged for the new jeep to be transported up to Kamloops and picked up the trade to take back. He made the deal work for both parties and never once did we feel we were being taken advantage of, which is what we felt in Kamloops. We will be looking for a second jeep next year and Cranbrook Dodge WILL be getting our business.

johnny cruz

We bought a 2014 Ram 1500 V6 at Cranbrook Dodge. All the servicing gets done here and is regularly maintained. It's now 2020 and I have had little to no issues with this vehicle. The staff are professional and welcoming. Happy customer. ????

Shar Thompson

Worst dealership on the planet

Abe A

Awesome place, Awesome trucks!

Art Ukass

Good prompt service on my vehicle! And it was washed for me, sweet!

Linda Birch

Phoned in a week ahead to see if they could fix my drivers door asked if they would have a actuator if that is the problem they said yes . Drove 1.5 hours to get to my appointment diagnosed the problem and it turned out to be the actuator but they don’t have the part . So they have to order it and I’ll have to come back. And to top it off they charged me 178.00 for the diagnoses and the truck wash . Poor service and wasted a full day of my time

Wendy Berard

We just bought 2 Ram pickups from Cranbrook Dodge. Derek Kortschaga, Steve Mercandelli, and Jason Spyksma all worked together to ensure we had a great buying experience. After visiting multiple dealers of all manufacturers in our area, we received the best customer service at this dealership.

Jeffery Cutting

????

Ryan C

Took excellent care of my issue.

Chantelle Ruiters

The team at Cranbrook dodge were friendly and effecient. My salesmen Ryan made the whole process a smooth experience. Would certainly recommend both Ryan and Cranbrook Dodge.

Casual

Some of the best service I have encountered with a car dealer across Canada. Cody and Jason work their butts off to help you get into the car you want.

Raymond Schmidt

Excellent and honest

justin campbell

Had to stop here on our way back to Quebec. Dan and Josh have been so helpful! Took the time to answer all our questions and concerns. We've been very well served. Thanks to Tim and the shuttle service as well!

Amanda Gardner

Really enjoying my new Ram Rebel from Cranbrook Dodge. Sales and Service is top notch!!

Owen Harris

well done I would have done the same thing. time to move on. i love dodge too.

Wendy McBride

Quick service. Shuttle provided to drop me off and pick me up for my service. Overall a great experience.

Gar Had

Derek Taylor thank you! Got me out the quick right work Awesome support at the shop all around hope to business in the future!

steve mac neil

First visit to the service department at Cranbrook Dodge. They listened to what I needed and got back to me with a thorough report on my vehicle.

Dree Ryder

Ryan Crawford is the best salesman you will find. Not pushy, just wants you to find the best ride. Ask for him, you won't be disappointed.

James Ryder

Just purchased my second vehicle from Cranbrook Dodge and both times they were able to help me find exactly what I was looking for. Friendly and accommodating staff always willing to put in the work for us. Thank you!

Reinie Bittner

Stacey is amazing at cranbrook dodge this is my 4th truck an 7 th in our family always great service

John Thorpe

Cory and Josh went above and beyond to solve my problem and get us back on the road as timely as possible. Great customer service

Scott Marshall

Absolutely top notch service. Had some issues with my truck when passing through yesterday, though they were fully booked, the team in the service department got me in and back on the road. Very friendly, helpful, informative staff. Best experience I have had yet with a dealership.

dale leblanc

Awesome experience, kind, understanding and listened. Staff are amazing, professional, extremely knowledgeable and welcoming.

James Ryley

I had the best experience with Derek and the team at Cranbrook Dodge today! I am a single mom who is not very vehicle smart... but Derek answered my silly questions and explained everything to me (where I easily understood). I felt safe and I completely trusted that I was not in anyway being taken advantage of. I told Derek what specifics I was looking for in a vehicle, and he helped me to pick the perfect vehicle!! I love my new compass!! I drove 4 hours to Cranbrook in the snow, and my drive home in the dark and snow was actually comfortable and much less stress!! If you are looking for a vehicle, I highly recommend you go see Derek!

Dallas Hinton

Very happy with the service department. They have been looking after my truck since it was new (226,000 km), always have very pleasant and accommodating counter personal and excellent mechanics. I highly recommend Cranbrook Dodge.

Pattie Summerhays

I have been dealing with Cranbrook Dodge and Steve Mercandelli, the Sales Manager, for 20 years. I have found him to be very up front and honest in all our deals. What he says he will do, he does and that is much appreciated. I have also found Stacey Fabiano, one of the sales staff, to be knowledgeable and helpful as well. Mark Hoffman

blaundy86

Dean got a great Deal here.

Daniel Unrau

I would not recommend bringing your Car there for Repairs ! after almost $ 400 , there are still the same issues and I don't feel safe. the Gentleman at the Service Front Desk is great. 2 o clock in the morning the alarm goes off ! or any time of the day ! terrible service !!!

heba kassim

Absolutely terrible service. Had a problem with rear suspension air bag. They got it fixed within a couple days. Was initially told it would be fixed within 2 weeks due to shortage of part across canada. I had called a friend that runs a dodge dealership in another province and he told me he had the part I needed right in front of him. I called the dealership back in cranbrook telling him to call my friend cause he will release the part to them. The guy got all pissy telling me he can see across canada on all parts so its pointless. He never did call him but miraculously found part all of a sudden and said depending on job he'd have me up and running asap. When I showed up to get keys the guy tossed em over and said it's out back. I asked if there was any insight into the problem or what could have caused it. He just looked at me and said it came in with a blown air bag and we fixed it. I'd be very cautious of purchasing a vehicle here just due to the fact of customer relations. I would've limped to the next town had i known I'd be dealing with this guy. Reading other reviews and talking to locals it seems to be a common problem.

Lynne Swanson

We were traveling and our Jeep needed to be towed and repaired. Cranbrook dodge was very accommodating and we were able to have our vehicle fixed just in time to continue our trip.

Jabir Noah

For firing Kelly

christian b

Check engine light kept coming on. Had two dodge dealers clear it. Oil pressure was always reading high. Told dodge my oil pressure sensor was dead. They had to charge me $90 to plug it into their computer so it could tell them my pressure sensor was dead. Dodge should be paying me the $90. Edit: I bumped this to 4 stars from 3 because the dealer did a good job of my service. I was happy with that but the reality is that nothing was actually wrong with the truck. The electronics that are supposed to tell me my truck is broken broke. This is more a negative review of the way digital engineering costs the customer more than it saves. I ended up paying over $300 to fix the thing that monitors things that don't really need monitoring. When you know the sensor is broken but the system has to charge you to babysit the system for the system's own sake, there's a fundamental problem with the engineering. Dodge surely isn't the only company to blame for this. I can't give them 5 stars because I'm just not happy I had to blow $300 on such a pointless repair, but the dealership is not really to blame for that. I'll definitely keep bringing my truck here for service.

lisa Featherling

Really friendly and helpful staff