Bought a used vw, jump in the car (first time) light on dash for headlight code, said service now(needed oil change) and summer tires. Passenger complained about cold feet I bring it straight to my mechanic (not Toyota he's a real me mechanic lol) needed a heater core (very common with the year and make of car)
Tell Bob exactly what's wrong, service now for oil, light on dash for headlight malfunction, needs heater core, and winter tires. He told me customer service is #1 when I go get my tires and it looked at he will give me a vehicle so I'm not stuck in lobby, I get there and guess what no vehicle for me, they ask do I need a shuttle anywhere I'm 1.5 hours out of town, I said yeah sure to the car rental place I GUESS.
Half hour passes still waiting in lobby, said it's okay I'll walk in -25 weather. Spend 150$ to rent a truck (they had no cars because it was completely last minute and no prepared at all) dropped car off at 930am they had a weeks notice on everything that was wrong from the get go, (came like this right off the lot) so it's 4.5 hours later send bob a text, hey Bob when's the car gunna he done I have to drop rental off, said he'll text me letting me know how long it'll be so I can let rental company know how long I'll need the truck. Wait 2 hours longer no text from Bob. Go into Toyota and see the head mechanic ask him what's up explain I have the rental and need to know. He said what's your number I'll call you and let you know roughly a time right away. I leave still no call
Come back two hours before closing after dropping off my rental, needless to sat there for hours in the lobby (5minutes before they closed)
They put my winter tires on(car now pulling to right side of road when I left dealership, go check tire pressures1)40psi 2)32psi 3)26psi 4)44psi, bring them all even to 35psi... and car still pulls to the right, not nearly as much but still there. So that goes to show whoever balanced them did a wonderful job aswell) and did oil change.1 hour job at the max!!!! Said the vent on floor for heater was plugged and they can't fix the headlights they're not a VW dealership, THEN WHY SELL A VEHICLE YOU CANNOT SERVICE!! And I go out get into my car it was already up to temp, and still NO HEAT on passenger side!!!
Never never never again will I buy from Toyota after this, and will most definitely steer people away from doing so aswell. I've heard many stories about them, 2 actually from close friends and decided to try it myself. NOT IMPRESSED AT ALL!!! and the heat stopped working all together the NEXT DAY! JUST GOT OFF WORK -35 HAD TO DRIVE 1.5 HOURS HOME FROM WORK WITH BORDERLINE HYPERTHERMIA! THANKS BOB AND THE HEAD MECHANIC FROM JAMES TOYOTA, GREAT JOB BOYS ????