Reviews of Granby Chevrolet Cadillac Buick GMC - Groupe Bernier Daigle (Rent Cars)

Paquet Manon

(Translated) Always a good service for my mother. (Original) Toujour un bon service pour ma mère.

Serge Patenaude

(Translated) Excellent service and warm welcome. (Original) Excellent service et bel accueil.

Joe Labrie

(Translated) The sales department is excellent but the service is a big one .. never any part in stock changing a part takes several appointments because they never have anything in stock .. one hour appointments which ultimately last 4 hours. . We bought 5 new vehicles since 2017 and it's over, we're going to Paillé GMC or Lussier. (Original) Le département des ventes est excellent mais le service est un gros.. jamais aucune pièce en stock changer une pièce prend plusieurs rendez vous car il n'ont jamais rien en stock.. des rendez vous d'une heure qui finalement dure 4 heures.. On a acheté 5 véhicules neufs depuis 2017 et c'est fini on va aller chez Paillé GMC ou chez Lussier.

Mario A Dulac

(Translated) The service is no longer the same as in the time of M.Robidoux (Original) Le service n'est plus pareil comme dans le temps de M.Robidoux

Pierre-Albert Morin

(Translated) No one is busy asking me if I wanted to have information. (Original) Personne ne c'est occupé de me demander si je voulais avoir des renseignements.

matthew 00420

Did not end up buying a car but the sales person was very nice. Thanks anyways guys. Just understand the used cars they sell are not fixed but they will fix it if you pay them.

Sylvain Duval

(Translated) No1 Thank you (Original) No1 Merci

Dominique Deflandre

(Translated) Courteous service answering all my questions, shuttle service. (Original) Service courtois réponse à toutes mes questions, service de navette.

Guy P

(Translated) Surprising ... Monday a.m. Nov. 9, 2020 New car auction house ... No one wears a mask ... and regulatory distancing to review (Original) Surprenant...lundi a.m. 9 nov. 2020 Salle des ventes de voitures neuves... Personne ne porte de masque...et la distanciation réglementaire à revoir

Patrick Brien

Excellent service.

Michel Lussier

(Translated) Good service but too expensive (Original) Bon service mais trop chère

alex penner

Very pleased! Just traded my 2011 Gti in for a new GMC Elevation 1500 have put only 5000 km on yet so I don't know what the service calls and warranty are like but the sale went smoothly very satisfied. Didn't get as much for my car as I was hoping but very reasonable and saved me from having to go through the hassle and wait of selling it privately. Thanks guys! Will post more once I've gotten my first free oil change done.

Mario Vaudry

(Translated) Very good service (Original) Très bon service

Claude Messier

(Translated) Complicated customer service. ... (Original) Service à la clientèle compliquée. ...

Claude Pomerleau

(Translated) Professionals without pressure. Thank you Sébastien. (Original) Des professionnels sans pression. Merci Sébastien.

Normand Lavoie

(Translated) Slow service (Original) Service lent

Steven Mansour

TL;DR: Price isn't everything, and consumer experience is worth a little extra. Leased my 2014 Cadillac ATS from here even though I live 80km away and have a local dealer, because I got the best price and they helped me combine different rebates and promotions. I felt like I got a good deal and didn't have to spend too much haggling. The salesman was friendly and open. Everything that came afterwards was less stellar, though. 1) I continued to drive the 80km to get my service done with them, because I preferred continuing to use their dealership. However, the overall service experience is not what I expected from my first Cadillac. Everyone was friendly and competent, but that's it. Even though I was coming from almost an hour away, there was never any offer of a courtesy car - I had to wait, even for a 4-hour service. I mentioned recalls to them at several occasions, because they weren't showing up in the computer. They tried to charge me twice for "brake service", even though my salesman clearly stated that service is included for the length of the lease - I had to fight both times. My buddy, who leased his Acura ILX - a cheaper car - always had a [higher-scale] courtesy car to expose him to the brand, they always washed his car before giving it back to him, and got a lot more personalized service than I did. He got another, more expensive Acura afterwards, and I left Cadillac. 2) When I dropped off the car at the end of the lease, I forgot my garage opener inside the car. I called *20 minutes* after leaving the dealership to tell them I'd come back and get it, but the salesman said "don't worry about it, I'll take care of it and send it to you!". Great. Except that 2 months later still no opener. So I called, and he seemed very disinterested - "Oh, they already picked up the car and it's gone, sorry." I would have rather he just told me to come back to pick it up rather than promise to take care of it and not handle it. 3) When they called me from the dealership post-lease to ask about my experience and I told them the above points, the agent cut me off mid-sentence and said "So basically you don't want to get another car from here right? Ok, bye". So instead of using my experience as a way to improve or even win back my business, as soon as he felt that he couldn't make a quick sale, he wasn't interested in what I had to say anymore.

Kevin Crouse

Looked at trucks not very well set up sales lot.

Francois Maheu

(Translated) Speaking with the service people for my future used GM answered my questions and guided my purchase Thank you (Original) Parler avec les gens du service pour ma future GM usagé ont bien répondu à mes questions ce qui as orienté mon achat Merci

Antoine Benoit

(Translated) Perhaps the sales department is very attentive, perhaps, however, the service I guarantee that you will regret having bought anything from them ... THE WORST SERVICE IN THE WORLD B / W: IF THE LIGHT OF CHECK ENGINE LIGHTS ON A NEW CAR IT'S NORMAL it's most likely because it's cold ... ANYTHING !!! and if you have the misfortune to go to the dealer to check this check engine they charge you ... unless there is really a problem. it's free. By cons they will make you wait 6 hrs of time before telling you that the vehicle is in perfect health when 15 min earlier it was the turbo that did not work anymore and the intake that did not fire enough ... I tell you guaranteed that even if my tank jumped in front of the concession I would not even put my toes in it. And if you want to have a courtesy car during the "repairs" you will take your pain in patience because there will never be a car that can lend you. (Original) Peut être que le service des ventes est très attentionné peut-être par contre le service je vous garantie que vous allez regretter d'avoir acheter quoi que ce soit chez eux... LE PIRE SERVICE AU MONDE N/B: SI LA LUMIÈRE DE CHECK ENGINE ALLUME SUR UN AUTO NEUVE C'EST NORMAL c'est fort probablement parce qu'il fait froid...N'IMPORTE QUOI!!! et si vous avez le malheur d'allez au concessionnaire pour verifier ce check engine ils vous font payer...sauf si il y a vraiment un probleme. la cest gratuit. Par contre ils vont vous faire attendre 6 hrs de temps avant de vous dire que le véhicule est en parfaite santé quand 15 min plus tôt c'etait le turbo qui ne marchait plus et l'intake qui ne tirais pas assez... je vous garantie que même si mon char sautait devant la concession je n'y mettrais même pas les orteils. Et si vous voulez avoir un auto de courtoisie durant les "réparations" vous allez prendre votre mal en patience parce qu'il n'y aura jamais d'auto qui peuvent vous prêter.

Germain Gagne

(Translated) I had two electronic problems with my Buick Verano. Until now it has cost me several hundred dollars. I asked that we stop the investigations before it costs me the eyes of the head. The garage should inform the customer of the procedure it should follow according to the manufacturer's manual and it may take several hours to pinpoint the source of the problem. The customer must know what he is embarking on and must agree before starting. We call that an estimate. Thank you! (Original) J'ai eu deux problèmes électroniques avec mon Buick Verano . Jusqu'à maintenant ça m'a coûté plusieurs centaines de dollars. J'ai demandé qu'on arrête les investigations avant que cela me coûte les yeux de la tête. Le garage devrait informer le client de la procédure qu'il doit suivre selon le manuel du fabricant et que cela peut prendre plusieurs heures avant de mettre le doigt sur la source du problème. Le client doit savoir dans quoi il s'embarque et doit donner son accord avant de débuter. On appelle ça un estimé. Merci!

Mathieu Courtemanche

(Translated) great service (Original) excellent service

Sylvie Anne Richer

(Translated) Good service (Original) Bon service

Eric Burgdorfer

(Translated) Very good service (Original) Très bon service

Martin St-Jacques

(Translated) I had a pre-purchase inspection ($ 300 anyway) for a Chevrolet truck done at the Granby dealership for a used vehicle that I bought from another local dealer. I was informed of a few problems with the vehicle, but some others were not detected (wheel bearings (not identified at all) manifold (I was told that I had to change a bolt at $ 5, without me. say that the old one was broken inside the manifold and the complications attached to it), air suspension (I was told the compressor was not working, and I was given the price of a shock absorber without the compressor. Finally the 2 had to be changed) and etc) causing me to lose a lot of money. In the end, the repairs to the vehicle cost me almost $ 2,000 more than what was detected by this garage. In addition, the inspection report consisted of a hand-completed sheet. I had to recontact them several times in order to have an estimate of the repairs ... I was called back 3 times a few days apart to schedule an appointment for the repairs of my vehicle, but to be told that 'he only lent courtesies to customers who bought their vehicle from them. The last person who called me was very nice and confirmed to me the mistake of the previous employee (for courtesy) but my trust was already lost ... (Original) J’ai fais faire une inspection pré-achat (300$ quand même) pour un camion Chevrolet au concessionnaire de Granby pour un véhicule usagé que j’achetais chez un autre marchand local. On m’a signalé quelques problèmes sur le véhicule, mais certains autres n’ont pas été détectés (bearings de roue ( pas identifié du tout) manifold (on m’a dit qu’il fallait changer une bolt à 5$, sans me dire que l’ancienne était brisée à l’intérieur du manifold et les complications s’y rattachant), suspension à air ( on m’a dit que le compresseur ne fonctionnait pas, et on m’a sorti le prix d’un amortisseur sans le compresseur. Finalement les 2 étaient à changer) et etc) me faisant perdre beaucoup d’argent. Au final, les réparations du véhicules m’ont coûté près de 2000$ plus cher que ce qui avait été détecté par ce garage. De plus, le rapport d’inspection consistait à une feuille rempli à la main. J’ai dû les recontacter à plusieurs reprises afin d’avoir un estimé des réparations… On m’a rappellé à 3 reprises à quelques jours d’intervalle afin de planifier un rdv pour les réparations de mon véhicule, mais pour me faire dire qu’il prêtait des courtoisies uniquement aux clients ayant acheté leur véhicule chez eux. La dernière personne qui m’a téléphoné était bien gentille et m’a confirmer l’erreur de l’employé précédant (pour la courtoisie) mais ma confiance était déjà perdue…

Jean Brisebois

(Translated) Fast and courteous service (Original) Service rapide et courtois

BIG BEAR CUSTOM

(Translated) Very attentive and helpful staff as much at the reception, parts as at the sale. I enjoyed shopping for a new vehicle and buying new parts for my old one. (Original) Personnel très attentionné et serviable autant à la réception, pièces qu'au vente. J'ai apprécié mon magasinage pour un nouveau véhicule ainsi qu'à l'achat de pièces neuves pour mon ancien.

Jacques Casavant

(Translated) to remove your logo google, it's a nuisance for the vision of the screen. I think you do not understand (Original) pourrier oter votre logo google, ç'a nuis pour la vision de l'écran. Je pense que vous ne comprennez pas

Gaétane G. Girard

(Translated) Very good courteous and friendly service (Original) Très bon service courtois et amical

Marky Boudgis

(Translated) I was wearing my old motor oil. Because he recovers. They are one of the appointed centers. (Original) J'ai été porter ma vieille huile à moteur. Car il récupère. Ils sont un des centres attitrés.

Mike Boulé

Excellent service. Great selection of used and new vehicles.

Gilles Fortin

(Translated) Impeccable sales service. Good welcome. Seeks customer satisfaction (Original) Service des ventes impecables. Bon accueil. Recherche la satisfaction de la clientèle

Brian Potomski

Nice place to buy a new vehicle, sales prices are really good right now.

Marie-Pier Ménard

(Translated) I have been using Granby Chevrolet services since 2014 and have always been offered excellent service. Quick appointment booking, clear explanation, etc. Whether for repairs, regular follow-ups or the purchase of my new car, I've never had a problem! A big thank you to the whole team and especially to Daniel at the service who offers unparalleled and efficient service. (Original) J'utilise les services de Granby Chevrolet depuis 2014 et on m'a toujours offert un excellent service. Prise de rendez-vous rapide, explication claire, etc. Que ce soit pour les réparations, suivis réguliers ou l'achat de ma nouvelle voiture, je n'ai jamais eu de problème! Un grand merci à toute l'équipe et spécialement à Daniel au service qui offre un service hors pair et efficace.

Vincent Pilette

(Translated) Thank you Karine !!! (Original) Merci Karine!!!

Carl St-Germain

(Translated) Perfect service Perfect sale (Original) Service parfait Vente parfait

Michel Robinette

(Translated) I had to do an urgent alternator replacement on my Oldsmobile Alero and they didn't have it in stock. I had to call a trailer because I don't stay in the region (Original) J’ai dû faire un remplacement d’alternateur urgent sur ma Oldsmobile Alero et ils ne l’avaient pas en stock. J’ai du apeller une remorque car je ne reste pas en région

ricardo itri

(Translated) Bernier Daigle Group (Original) Groupe bernier daigle

Richard Héon

(Translated) Very good service! (Original) Très bon service !

Yannick Dupuis

(Translated) Very good service, nice waiting room (Original) Très bon service, belle salle d'attente

Sylvie Pelletier

(Translated) Super nice home very courteous staff (Original) Super de belle accueil personnel très courtois

Alain Roy

(Translated) An incredible experience! (Original) Une expérience incroyable !

michel Gagné

(Translated) Very disappointed with the skills of the technicians for the electric car I had a Check machine with 3 codes, they made a reset to erase the codes and not able to say the cause of the approximately, 140 $ for that, 2 days more later the Check machine lights up with the same 3 codes. So I missed a day of work and am driving 1 1/2 to see an independent garage in three rivers, they fixed the problem in 1 hour with explanations as to why the codes are coming out, a week goes by and is still going well (Original) Très déçu des compétences des techniciens pour les voiture électrique j’ai eu un Check engin avec 3 codes,ils ont fait un reset pour effacer les codes et pas capable de dire la cause des à peu près, 140$ pour ça, 2 jours plus tard le Check engin allume avec les 3 même codes. Donc j’ai manqué une journée de travail et fais 1 1/2 de route pour aller voir un garage indépendant de trois rivières ils ont réglé le problème en 1 heures avec explications le pourquoi les codes sortent, une semaine passe et va toujours bien

Denis Michaud

(Translated) Excellent customer service .... Prompt and courteous ... (Original) Excellent service à la Clientèle.... Prompt et courtois...

marc andré lasnier

(Translated) A big wowww and thank you to our salesman Sebastien the director Charles as well as Catherine for the excellent service obtained for the purchase of the truck woww to GM Gramby PS: om look forward to friday morning lol Serviarbre Marc-André and Carol (Original) Un gros wowww et merci a notre vendeur Sebastien le directeur Charles ainsi qu'a Catherine pour l'excellant service obtenu pour l'achat du camion woww a GM Gramby PS: om a hâte a vendredi matin lol Serviarbre Marc-André et Carol

Erick Laperriere

(Translated) excellent seller / advisor in Sébastien .... I went to the service for my first oil change ... and two small minor problems with my 2021 Sierra ... he made two calls (messages that I leave) no return call and the GMC application is not available for services at this garage .... today I am trying to call them again .. if no return .. I will go and have my services performed elsewhere .. (Original) excellent vendeur/conseiller en Sébastien.... Je suis rendu au service pour mon premier changement d'huile..et deux petits problemes légers de mon sierra 2021..ca fait deux appels (messages que je laisse) pas de retour d'appel et l'application GMC n'est pas dispo pour les services a ce garage....je me réessaie aujourd'hui de les appeler.. si pas de retour.. je vais aller faire faire mes services ailleurs..

denise papineau

(Translated) Good service (Original) Bon service

Andre Dallaire

(Translated) I bought a 2012 Buick Verano a few months ago and I am still impressed by the quality of the vehicle and the service I received from my seller, Martin. Subsequently I had to go to the dealership for maintenance and upgrading of my Onstar system ... once again excellent service from the advisor and despite a problem configuring the Onstar for Verano 2012 the mechanic did not give up and found a solution. I have absolutely nothing negative to say. Very positive experience for me! (Original) J'ai acheté une Buick Verano 2012 il y a quelques mois et je suis encore impressionné par la qualité du véhicule et le service que j'ai eu de la part de mon vendeur, Martin. Par la suite j'ai eu à aller à la concession pour un entretien et la mise à niveau du mon système Onstar...encore une fois un excellent service de la part de l'aviseur et malgré un problème de configuration du Onstar pour les Verano 2012 le mecano n'a pas lâché et a trouvé une solution. Je n'ai absolument rien à dire de négatif. Expérience très positive pour moi !

Brigitte Laporte

(Translated) Great service! (Original) Super service!

André

(Translated) Always delays (1h30 for the car to return to the garage), very high costs and just ok service. (Original) Toujours des retards (1h30 pour que l’auto rentre au garage), des coûts très élevés et un service tout juste ok.

Remi Cazet

(Translated) Unfriendly (Original) Pas aimable

Richard Lavoie

(Translated) Courteous and fast service exellent seller (Original) Service courtois et rapide exellent vendeur

Sylvain Laflamme

(Translated) Thank you to all the team !! (Original) Merci a tout l equipe!!

Suzanne Berube

(Translated) Thank you very friendly William (Original) Merci William très sympathique

Benoit Giard

(Translated) Good service (Original) Bon service

Alain E Houle

(Translated) Nice sales team. Effective. (Original) Belle équipe de vente . Efficace.

lucie clement

(Translated) Welcome, service, excellence team .... 3rd vehicle purchased from this dealership ... with our favorite seller William always available for our questions .... refer without hesitation to this dealer ... a great team for whom service excellence is a priority Well done!!! (Original) Acceuil , service ,equipe excellence.... 3ieme vehicule achete chez ce concessionnaire ...avec notre vendeur prefere William toujours disponible a nos questions....refere sans hesitation ce concessionnaire...une belle equipe pour qui l excellence du service est prioritaire Bravo!!!

Pierre Olivier Prat

(Translated) A heart of customer satisfaction. (Original) A à coeur la satisfaction du client.

ÉRIC OUELLET

(Translated) First appointment! Excellent service. Mechanic very conrtoie Very reasonable price I recommend it without hesitation !!! (Original) Premier RDV ! Excellent service. Mécanicien très conrtoie Prix très raisonnable Je le recommande, sans hésitation !!!

Rachel Tanguay

(Translated) Very very good 5star service (Original) Très très bon service 5étoiles

Maryse Legendre

(Translated) the first approaches seemed cold to me, but I was wrong, finally bought a car, at their place, they are great !!!!! i would go back (Original) les premiers abords me parraissaient froids, mais je me trompais, finalement ont a achete une voiture , chez eux, ils sont supers!!!!! j'y retournerais

Richard “RICKY” Forsyth

They are scamers overcharged car financing and incerance too

Alain Gingras

(Translated) Very good services (Original) Très bon services

Yann Chretien

(Translated) Excellent service received from Luc Gosselin I recommend it to all ... a big thank you Luc Valerie Perreault in financing to work on my file like a pro ... A big thank you to Valerie (Original) Un excellent service recu de Luc Gosselin je le recommande a tous...un gros merci Luc Valerie perreault au financement a travailler mon dossier comme une pro ... Un gros merci a valerie

Norman Mcquade

Large selection

France Blouin

(Translated) Very good service (Original) Très bon service

Bogarrd

Good service nice clean car

Gaétan Deslandes

(Translated) Excellent after-sales service !! (Original) Service apres-vente excellent!!

Véronique Bachand

(Translated) Very good service, friendly and respectful employees. Good job fast and well done (Original) Très bon service, employés sympathique et respectueux. Bon travail rapide et bien fait

Nancy Houle

(Translated) The guy at the services is really not good (DANIEL), he does not even recognize these errors, 2 days online we bring the truck and they do not do the job because it is a guarantee, so we pass our customers before ???. .. so you want no new customer ?? And in addition do not call me for the shuttle service, I had to walk ... In addition in the course the vehicles are parked all wrong, if I was bigger I would not even get into my vehicle, silly to go out. thank you for the answer, but I already had a call and was asked to resume an appointment, which was done by my spouse but without success, a tower of babel ... no way to talk to a responsible person ... (Original) Le gars au services est vraiment pas bon (DANIEL), il reconnait même pas ces erreurs, 2 jours en ligne on ramène le camion pis ils fait pas la job car c'est une garantie, donc on passe nos clients avant???... donc vous voulez pas de nouveau client?? Et en plus ne m'appel pas pour le service de navette, j'ai dû marché... En plus dans la cours les véhicules sont stationné tout croche , si j'étais plus grosse j'aurais même pas rentrer dans mon véhicule, niaisage pour sortir. merci pour la réponse, mais j'ai déjà eu un appel et on me demandait de reprendre rendez-vous, ce qui a été fait par mon conjoint mais sans succès, une tour de babel... pas moyen de parler a une personne responsable...

Olivier Pouliot

(Translated) Good service and a warm atmosphere! (Original) Bon service et ambiance chaleureuse !

Pascal Bigras

(Translated) Pierre Soucy, a very nice salesperson who knows electric cars. Thank you ! (Original) Pierre soucy, vendeur très sympathique et qui connaît les voitures électriques. Merci !

Maxim Quintal

(Translated) Great service and excellent advice from my advisor Luc Gosselin thank you again! (Original) Super service et excellent conseil de mon conseiller Luc Gosselin merci encore!

Charles-Henri Dumont

(Translated) The quality of the product is only matched by the quality of service received from this dealer. Must see, because the choice is not only for new cars, but also for used cars! (Original) La qualité du produit n'a d'égal que la qualité du service reçu chez ce concessionnaire. Faut voir absolument, car le choix n'est pas seulement pour les voitures neuves, mais également pour les voitures usagées !

Carl Rodier

(Translated) Good service (Original) Bon service

Chad Labelle

(Translated) Very good sales service but be careful, after sales service is poor. I had several problems with a Chevrolet 1500 I bought new, and nothing got fixed even after bringing it in several times. I was always told that the vehicle was correct ... It lasts 2 years until I'm out of warranty and I end up paying for the repairs out of pocket! (Original) Très bon service de vente mais faites attention, le service après vente est mediocre. J’ai eu plusieurs problèmes avec un Chevrolet 1500 acheté neuf, et rien n’a été réparé même après l’avoir amené à plusieurs reprises. On me disait toujours que le véhicule étais correct... Ca la durée 2 and jusqu’à temp que je ne soit plus sur la garantie et j’ai finis par payer les réparations de ma poche!