Reviews of Plaza Ford Sales Ltd (Rent Cars)

Unknown Name Unknown Number

They had a leftover 2017 F150 I emailed the manager about a cash purchase price. I am 3hrs away. He was more concerned about me coming in and driving before he took the time to give me a quote. I was not driving 3 hours one way only to find out the price wasn't what I was looking for. He even told me a time to come in and drive it (I am not driving anything before I get a quote/price. Why bother if it's going to be out of your price range). So. I went to Canso Ford and purchased a leftover there. Why? Because they responded with the response I requested. Their cash purchase price. Lost sale for you guys. Maybe they should reply with the info the customer requests next time.

Corrina Kelly

4 days w my truck for 4 hour job, no rental, no car from the lot and truck came back dirty.

Roger Symington

Prompt and very courteous. Extremely helpful.

Millie George

Excellent service with friendly, courteous staff.

Catherine Sears

I was treated very well by ALL of the Ford employees I met. Mr Darren Mac Queen helped with all of the paper work from changing license plates to registration, Paul was very kind. He gave me a personal tutorial explaining the dashboard features, lock instruction. I have never experienced such detailed assistance with any other dealership. All of the other salespeople and manager made me feel "at home." Thank you Plaza Ford!

raz id

6500 FOR THE CAR MAN

I'm Rick James

Now looky here, I say looky here. If you want the straight goods and no hanky panky, this is the best, I say the absolute best place to service your vehicle. Now I may sound like Foghorn Leghorn but I'll tell you what...Plaza Ford has been the only garage to service my ten year old truck and I defy anyone to find a fault with the care they have shown me. Best vehicle purchase I have ever made was from their singing salesman, Paul. Great bunch of guys and gals at Plaza.

Patrick Poupart

(Translated) Great service! Respectful and efficient! (Original) Super service! Respectueux et efficace !

James Murphy

Ann Crawley, at the service desk always ensures superior service is given. A complete professional! Ed's team is the best. Once again much appreciated!!!

Ron E. MacKinnon

Great service and very friendly people! The new renovations are gr8!

Ceilidh MacDonald

They found me exactly the car I was looking for (I'm picky) for a great deal. I always recommend Plaza Ford to my friends when they are in the market for a new car!

Morgan Cornforth

Awesome

RadBaron

Wi-Fi now in the waiting rooms. Basic tea or coffee is free, no fancy stuff. Vending machines for chips, bars, pop. Two flat screen tv's, but no sound dampening between the two rooms. Edited to fix the Wi-Fi (now available)

Richard Dulvy

Excellent service, very professional staff, found a very good place with trustworthy people to fix my vehicles. 5 stars !!!!

Reaper Flower

Not enough words to say how fantastic the service is. Everyone is super friendly and the service is prompt.

tony leudy

Staff are very honest and curtious. They mad it easy to understand what was needed. I felt confident in their service

Lester Tingley

My purchase of the Ford Ranger from Plaza Ford in Sydney was professionally handled by Paul MacLennan and Shane Leblanc. Everything was made crystal clear and they really knew their stuff. I couldn't have asked for better service..... Thank you

Earl Morrison

Bought new F-150, excellent service from Paul MacLellan, Joel MacRae and Duncan MacQueen. Also bought F-150 last summer. Plan to only buy 150’s in future and will always buy from Paul as long as he is there. Thanks, Earl

Craig Buckland

The service department at Plaza is second to none in my opinion. They have gone out of their way recently to help me locate the security door code to enter my vehicle when I was stranded in a a remote location. In addition they have given sound advice on warranty work that has saved me time and money. Finally, Plaza recently dealt with the freezing locks on my F-150 that was under warranty and without any cost to me. Thanks, C Buckland

Doug Thorn

Didn't buy my vehicle there, but excellent service dept.

Garry

We are on vacation from Ontario and ran into a brake issue with our Mustang GT. I called service and asked if I could come in the next morning, to have the rear brakes looked at to insure safety for my family and myself. I was told "we are too busy so try the other Ford dealer in town!" I am a retired Ford Service Manager of 25 years and not once did I, or my staff, blow off a customer who was in trouble. Must be nice to be such a busy dealer that they could care less if someone is in trouble.

Bruce Edwards

Excellent, timely service. Would recommend.

Rob S

Service was friendly, fair, and prompt. Thanks Kevin and team.

Wanda Fedora

My service experience at Plaza Ford was excellent. Ryan Slade assisted me and provided courteous and prompt attention when I arrived and again when I returned to collect my car.

Peter DeWolf

Great and speedy service. I highly recommend.

Austin Christmas

very professional service, I just test drove the new Ford Ranger and It was a nice ride, but the one I test drove was not the right fit for me. the sales staff are very professional and knowledgeable, I dealt with Sheldon Hill and I can't say enough about how well he does his job, thanks Plaza for the great experience

Hubert J Gould Jr.

I was looking to trade my near mint 2014 4x4 Z71 Crew Black (Albeit a lil dirty from fishing all week with my boy), loaded truck in so I popped on by and talked to Sheldon Hill, he seemed like a typical sales guy but we quickly took a truck for a drive. They took my truck to for a quick appraisal and came back at an insulting low price of 14500$... I told him instantly , "HECK NO", and went to Keltic in Antigonish and they treated me 1000000x better, they gave me above what I wanted for my truck and they stated, "We want to EARN your business", and by god they did! The service was astounding, their professionalism is unmatched and had a lot of respect for my business. So I called Plaza to get the name of the guys who did their spray in box liners and he asked me what I decided on, I told him my story and he laughed ignorantly, like I insulted him and said, "Good luck, I'm glad you got a good deal but if they wanna loose money then that's up to them...you can never sell the truck for that price!'", and he quickly hung saying I can do my oil changes there. NO WAY! I've already sent 3 family members to Keltic & I know they'll be treated like I did and get GREAT Service & trade-in values! I think Plaza ford needs to hire new & younger sales ppl because this type of car salesmanship is dead as it should be. So, do yourself a favor, shop around like I did and it takes a lil effort but if you want a great deal and to be treated with nothing but respect then go to KELTIC FORD in Antigonish! Keltic Ford where salesmanship and prices cannot be beat, I'm still astounded by the deal I got! :)

Kris Campbell

I've had my vehicles in for service and diagnostics on several occasions in the last month or two and each time the service staff has been very courteous, timely and friendly. The Shop Foreman Darren and his team have also been very transparent, and provided great advice in chasing down issues so as to not "throw money at it". This is rare, and very appreciated.

Chay Gaming

Went in for motor vehicle inspection. Dropped off 9am. They never bright in until 1230pm. Service writer blamed everyone in the back of who’s fault it was tat it was not brought in. Previously told them need vehicle back by 1230. No phone call to say it was ready went down there and still sitting in same spot not happy.

John D

This place is a RIP off the salesman ripped my wife off extremely hard and ducked over her credit.

Maureen Jobe

Excellent.. My friend bought a car there.. Excellent service/communication..

John MacLean

The customer service people were nice. Unfortunately parts are overpriced and service took all day for front pads and rotors.

john richardson

Great dealing with the team at plaza ford

shawn rose

Great staff , always friendly and courteous

Tommy Briand

Great place to deal with friendly staff and they made purchasing a new vehicle Hassel free. Highly recommend.

Ryan Ervanowitz

What a great dealership! I had an emergency situation where I dropped my only key for my company car in a drain system at the mall parking lot and was stranded. Ryan at the service department was fantastic! He took care of me and had new keys made for the vehicle within a couple of hours. Thank you so much for handling my situation so well and fast! I Truly appreciated it!!

Ellie Mae Grist

Customer service was excellent and service was quick!

George Pink

Awesome service at plaza great team ed the service manager you don't get any better

Bernadette Boutilier

Great service, no problems

Robert Walker

From the moment you walk in, there is the feeling of "we value your business".They are happy to see you and you can tell like like to work here as the atmosphere was light and friendly. We had called ahead and so they were expecting us and waiting with our chosen vechile. The staff are knowledgeable,friendly and easy to talk too. We were treated very well and would highly recommend Plaza Ford ! Congratulations on the great service, guys!

Jamie Crane

Just bought a 2017 Ford Focus and am loving it!! The folks at this dealership were wonderful to deal with! Our salesperson Chris Blaze was great to deal with and talked to me directly about the car I was buying. So many car salespeople have a tendency to treat women like they aren’t capable of buying a car, it was awesome to deal with someone who does! Chris, Joel and Shane were wonderful! Definitely check them out if you’re looking for something new!

Terrance Crawley

Great service by technicians, mechanics and service consultants.

joe black

i dropped my vehicle off on Sunday evening using the after hours drop box for keys (very convenient) . my appointment being Monday at 10:00 am. My rear brakes were making a noise. Monday morning i received a call regarding the rear left brake and rotor needing replacement (as i suspected) it was suggested that both left and rear should be done. I was informed of the total cost including tax at this time (i liked that) I did agree and gave them the go ahead and then i was also informed with that that do to the age of the car 2013 that sometimes the calipers would stick and need replacement but they could not tell until they try. Well yes later that day i was informed that one of the calipers was not working and needed replacement again i was informed of the total cost . i was pleased as to how i was kept up to date regarding my car and thus i have no complaints regarding the service and my brakes seem to work great again

Tena Gannon

I JUST BOUGHT A TRUCK FROM DUNCON AND THE SERVICE WAS MORE THEN EXCELLENCE. I HIGHLY RECOMMEND BUYING HERE AND IF YOU DO GO SEE DUNCON, HES THE BEST AND KNOWS HIS STUFF. EXCELLENT SERVICE

Andrea Dennis

Love this place cuz you are welcomed n workers always greeting you wi the a smile n they don’t forget your name

Greg Leloup

Salesman was a real man.

jeremiah johnson

Fast and friendly service when I brought my vehicle in for service. Will definitely be a customer again

Michelle MacAdam

The staff are wonderful to deal with and great cars

Bad News

Top notch Sales and Service at all times..

Katelynn McNeil

Just purchased a 2018 Ford Fusion, in love with the car! Highly recommend anyone to test drive a fusion or even shop with Ford. Sheldon Hill is a pleasure to deal with, he remained respectful with the knowledge that we we're fully exploring our options with different vechials. Overall they gave us the space to make our decision while still letting us know they wanted our business.

Glenn Gay

I went in because a small plastic clip came off my sunglass holder and it wouldn't snap closed. They got me in, put in a brand new holder rather than a clip, and had me on my way before I could finish my complementary coffee while I waited. That is CLASS Service for sure. Two thumbs up.

Daniel Thistle

Great service! The staff there are extremely pleasant to deal with and they gave me updates through the entire process. I've even started bringing my non-Ford vehicles here because of the quality work they do.

Jennifer Witham

Wonderful as always!

Kelly Macneil

We received excellent customer service !!

Mary C. Tighe

I always get great service at Plaza Ford!!

Janet Robinson

Great surface in and out in a very brief time. Truck fully serviced including tire pressure regulation. as well as all fluids , tire wear, all round good feeling leaving the Plaza service center. Thank you!

Rachel MacGillivray

Sheldon Hill and Duncan McQueen were very helpful with my purchase of a 2020 Escape. I would recommend Plaza Ford Sydney to anyone who is interested in buying a Ford.

Darrell Gouthro

Had an excellent experience at Plaza Ford. The sales person was top notch, very helpful and answered all questions. Same for the business department. Thank you very much.

Matthew Touesnard VA1MRT

Well its kind of hard not to give these guys a 5 star review for their customer service and dedication to get you in a brand new vehicle and on the road that day! They went above and beyond for me even when it was a half hour till closing on a Saturday afternoon to get me the rig that I wanted even when it was cutting into there time after the store had closed to finish the deal and get me on my way! I recommend these guys and thank you again!

james moore

Awesome staff. Sheldon and Duncan were great and informative. Very knowledgeable and fast to get approvals. I highly recommend Plaza Ford ????????????????????????

Stephen Walker

The mechanics at the shop identified the problem quickly and even though there was another hose that had to be replaced they kept me updated and got me on the road as quickly as possible. everyone was helpful and friendly.

Wayne Fifield

Front desk service staff are exceptional.

Sandy Michalik

Ann and the crew in the service department have been terrific. Above and beyond.

Ron Brown

I took my lincoln mkz in to the service department to have a trunk module replaced. I was greeted by Clarence who gave me a superb customer service experience! Everyone I encountered was pleasant and practiced social distancing along with masks! Great job !!!!!

GARY WILSON

EXCELENT SERVICE. PICKED UP MY VEHICLE AND RETURNED IT UPON COMPLETEION OF REPAIR , DONE IN A TIMELY MANNER , IT WAS SEAMLESS . THANKS AGAIN GARY WILSON .

Alister Hunston

Great experience. Knowledgeable, patient team that made the process of determining which vehicle to buy painless. No one was too pushy, highly recommend buying through this dealership.

Dan McCormick

Great service and very easy to deal with... Ed and Anne are always so pleasant and helpful.

Mike Nicks

Had an issue with my 2018 F 150 XTR. The engine light was on and I was due in Dartmouth the next day for work meetings. They got me in right away and figured out the issue. Top notch service and the service advisors are great to deal with. Very knowledgeable kind people at that dealership.

CHAOS DERKINDEREN

Great service

Mitch Cormier

Always nice to show up at a Plaza Ford and the staff greets me by name. Been a loyal customer for 10 years.

don colburn

always great service at plaza they are awesome

Sheila Snow

Very obliging & professional service personnel

Robbie Key

It had to be the most pleasant, and quickest turnaround I've experienced, buying a truck. I felt at ease with their "no pressure" approach and the detailed answers to all my questions. From reception to service to sales, the entire staff was friendly, helpful and knowledgeable. If you're in the market for a new vehicle, don't hesitate to drop in. Highly recommend!!!

Eric Buckles

The best place to buy a vehicle, amazing service

lawrence macdonald

We bought a 2020 Ford escape from Paul maclellan it was the best service we ever had shopping for a new car. He went above and beyond for us and answered all our questions.

Cletus Keough

Excellent customer service, such a fast and efficient experience. All the staff were so helpful to meet all our needs. It was a pleasure going there Highly recommend Plaza Ford!!

Jacqueline Brake

I had a positive experience at Plaza Ford while purchasing my new Eco sport recently. My sales Consultant was Paul Mac Lennan , and the financing team was Duncan MacQueen and Shane LeBlanc. All three of these employees very friendly and professional. They were quite knowledgeable and made me feel relaxed . I would recommend Plaza Ford.

Dorothy Malcom

excellent service with a very accommodating driver who gave us a lift home while car being serviced

Corinne MacNeil

I spent about 4 hours in the waiting area to get new tires. The waiting room was very comfortable and everyone kept asking if I needed anything. A great place with great employees

Wendy Hamilton

Exceptional service and very friendly thank you Ed!!!

Cheryl Wylde

Excellent job on my new car thanks so much

David Genter

Plaza Ford ordered the part and scheduled an appointment to install it. I was back on the road in an hour. Staff are friendly and knowledgable on the Ford line of vehicles. The premises are in great shape, clean and bright. During the Covid-19 situation, Plaza ford is doing all it can to comply with government requirements to prevent spread of the virus. Great job.

Peter Townsend

Like anyone I was wary of going a dealership and being swamped by salesmen. I would rather visit when they are closed. I actually sold Fords in Toronto going through school. Remember the Granada, LOL Anyhow I went into Plaza Looking for a truck. Not to buy one. Simply to look and price. My wife retires in a ffew years and we plan on buying a trailer. No one approached me. I had to look for a salesman. Then I met Paul. He never once came on as a hard sell. Just answered my questions ane we finally went for a test drive. Now if your like me your thinking this is where he pulls the gun on you and you sign. Not Paul. We drove and I liked it but financing didn,t. But I got a call a few hours later to pop in if I could. I did and they had gotten me financed and into my truck. I want to thank Paul and everyone else at Plaza for an outstanding experience. Peter T.

david kendall

the service dept. is top notch. friendly and courteous. THANKS

Jessica M

Excellent experience! They went above and beyond to help me with every detail of my purchase. Amazing service.

Stephanie Ellerker

We were greeted by several friendly faces. Sheldon Hill did an awesome job of attending to our needs and giving an honest and thorough overview of our vehicle. No hidden agendas or price tags. Fair trade for our vehicle unlike other competitors. Very happy with the sales and business management service.

George Mouland

All was very professional and timely

Mary Beth Tighe

the service and cordial welcoming faces and accommodating nature of the staff is second to none. always a great experiance.

Shabadpreet Kaur

Beautiful experience. They are friendly and having knowledge. Understand the need of the customer and help in that. Thanks for everything.

Daniel Paul

As usual, the service is great. There are however some defects with my F150 the manufacture should address. 1. The oil burn off I get after my truck has sat for more than an hour. Somebody told me this is a Valve seal issue, I'm not a mechanic, I'm a carpenter. This issue has been ongoing for over a year now and there are only 60,000 km on this truck. It may not seem like a major issue to some, however its an issue with me, my money is paying for that new truck. 2. The heat shield is off again, these design flaws should be addressed for use in Canada and corrected with a proper shield to withstand Canadian winters. 3. The cover used for the tailgate's hidden step. I cannot take a sheet of plywood out of the box without this contraption falling off and breaking the plastic clips used to hold it in place.

LTL

Amazing as usual! Ann ryan and Ed are wonderful worker and make your experience great!! Keep up the great work!

John Mc

Ed Doolan & Duncan MacQueen are both very professional and extremely helpful. I have been dealing with these 2 gentleman for my past 3 vehicles and would recommend to anyone.

todd fraser

great customer service, very friendly staff

Caper

First time purchase with plaza ford was a over all good experience. Salesman chris blaise was great to deal with no bs or head games. I knew exactly what i wanted then i emailed for a price and the price was right so i bought the truck. Anybody can sell you a vehicle and be nice to your face to close the deal but its how they conduct themselves after the sale. I was back today for first oil change 4 months later and chris comes over out of his way to just say hey and chat for a minute. The service dept was also great to deal with. No pressure with anything or bs or a script they were reading off, just a normal transaction for the oil change, simple. The finance guy (i forget his name, sorry) was also good to deal with and easy to talk to. No pressure on the upsales for warranty etc. I'll use them again in the future.

James Yetman

Excellent service

Eldon Mac Donald

Was a good appointment, everything was addressed in a timely manner. Very satisfied.

Lucille Chiasson

Purchasing a vehicle at Plaza Ford was a very pleasant experience. Very knowledgeable professional staff.

James Smith

Very professional .good service reasonable rates thanks

John Angione

Prompt and efficient service. Friendly and helpful. Comfortable waiting area.

Conraf Pink

The service was excellent, the staff are excellent. A pleasure to deal with.

debbie merritt

we have had nothing but the best service from Plaza Ford since we bought our first vehicle several years ago. The staff whether it is the salesman Sheldon Hill or the service department of whom I think we have dealt with every associate there have been nothing by helpful and courteous. Of course we would be remiss if we don't mention Ed the manager of the service department. He always makes a point of having a pleasant conversation when we are there. I definitely recommend anyone to deal with Plaza Ford. Don and Debbie Merritt

Jake MacPherson

I have nothing but good things to say about Plaza. I went in to look at some vehicles. Ed, the salesman that helped me found me something that fits my needs. The experience was very easy going and straight forward. The team was very straightforward and helpful during my purchase.

Dennis Weatherby

Fast and efficient

Michael Maroun

great service - friendly and attentive staff

Darren Maceachern

Easy process , been a customer since 2011, sales department and service department go above and beyond Highly recommended

Roddy Munroe

Excellent service.....always friendly

Arlene Stevens

I appreciate the great service I receive at Plaza Ford. All the staff there make me feel so welcome. Regis you have a great team working for you. Always a pleasure to go there.

Sandra Macleod

We get all of our maintenance and repair work done on our Lincoln at Plaza Ford. The maintenance department staff are always friendly, professional and knowledgeable. They recently addressed an issue with my vehicle that could have posed a safety issue. They found and addressed the issue quickly and professionally. I feel confident and safe with Plaza Ford addressing all our Maintenance needs.

t carr

Excellent service and treatment

Katlyn Fowler

We recently purchased a 2018 explorer & 2018 f150. Sheldon,Chris,Shane&Duncan were a pleasure to work with.. Couldn’t ask for better service! Highly recommend visiting these guys if you have any questions!

Pierre-alain GULLY

Great service from the reception to redelivery of the car. Ford plaza was great in reaching out promptly and providing update on the repair. Great service! Thanks Ryan and your team.

Julie Forrest

Good service wait was long though

Agnes Whalen

The staff were very professional and considerate when they serviced my vehicle .Very happy with my service.

Jonathan Alexiou

Great Costumer Service, fast, efficient, and friendly!

James Tobin

Plaza Ford is at the top of the list for service and sales great work would go no where elese.

Andrew parland

upon picking up my vehicle for the second time in 5 days, i was waiting while a service adviser was on the phone, by the way was avaanother oneadvisor was available.

Richard Bulley

Ryan was polite and helpful. Service was good.

Joe Shea

Very satisfied - service appointment was on time and finished inside the estimated service time. Staff were pleasant, helpful and courteous.

Chrissy Christmas

Great help!

Ruth Ann Ivey

Very friendly and easy to deal with

Jeff Butcher

Excellent work done quickly at a good price.

Nadine Brown

Nov 2020 I am hoping that my ford app is finally working after 1 year of trying to get it repaired. Its been a few day since I had it in again and so far so good!!! But the problem was intermitting so we will see what the next month bring. I was very disappointed with the phone call I had with Tommy in service but when I spoke with Darren, who was fixing my 2018 Ford Escape SUV he was very helpful. I suggest you take Tommy off the phones. Very poor customer services skills.

david poirier

Treat you well

Irma McCracken

I had a very good service from everybody.

Bill Smith

Great service and great people at plaza. Very pleased with the work done on my car.

Richard Young

Arrived 3pm at ford plaza service and they immediately took my f150 straight in for a 3pm appointment...waiting area has a tv and no wifi :)

Tanya Milley

great costumer service really nice staff all around my little boy feels like hes part of the plaza family from service to sales. could not say enough good things about this place

Gilles Cormier

Very professional and friendly staff will definitely recommend Plaza Ford to anyone who looking to buy a Ford product.

Jacqueline MacPherson

Another outstanding visit. Always friendly and professional service. The most helpful and courteous staff. I have had my vehicle for 6 years and the service has never changed. I gladly recommend them to anyone looking for a vehicle.

Grant Petruskavich

The service department has the best customer service. Very friendly and accommodating.

jamie hillier

Overall Great Experience. Staff were friendly and able to answer any questions we had. Made the trade in process quick and easy. Would definitely return. Thanks for everything guys

Eileen McIntyre

I like to deal with Plaza Ford, Sydney, NS because their reputation is excellent. Their service bay reps and their mechanics are professional and honest. I can always count on them to provide great service.

Bill mozvik

Great service. Ed the service manager is Great.

Joe Pike

Staff is amazing. No pressure. Absolutely love Plaza Ford.

FABE SUDWORTH

I HAVE 2013 FORD 150 WOULD NOT RECOMEND ANOTHER ONE THE ROOF ABOVE THE WINDESHEILD IS RUSTING AN AM TOLD THERE IS NOTHING THEY CAN DO FOR ME BECAUSE THE WARRENTY HAS EXPIRED I PAID A LOT OF MONEY TO FAVE THE TRUCK UNDERCOATED SO MUCH FOR THAT

john maclean

Fantastic service! I had a short turn-around time to get a repair done and Plaza Ford Service delivered. They also worked with my insurance company to meet my insurance needs. Highly recommended!

Jen Pearo

Diagnosed and repaired my mustang while keeping me up-to-date on everything. Excellent service and quality work!

keith ongo

Great sales staff, great service, what else can you ask for

Graham Whitty

Best service department in Cape Breton

F Gerard Kennedy

Customer service was great. Plaza really went above and beyond for me during the purchasing of my new Ford F-150.

Gordon Smith

Ryan, Ann, Krista; all super helpful and professional

Marie Forrest

Very good experience this time. Ann Crawley was very helpful and easy to talk too. All work done in a reasonable time.

Scott MacDonald

Was looking for a last-minute oil change and they were able to accommodate very quickly, that I was very happy with. Had the hood open the next day to see if they filled the windshield washer fluid and I noticed my power steering cap had been left open. They must have open it to check the power steering fluid and laid the cap back on but did not twist it to lock it. I had fluid leakage under the hood and had to top it off with more fluid. My second issue was they have their new quick alignment system when you’re pulling to check your vehicle in for service. The system is not accurate for the vehicle is not going to be perfectly straight until you get it up on the hoist. They told me that the alignment was out enough and was going to start wearing my tires. I asked if they could do the alignment now within the timeframe I had but they did not have time. I called the shop where I normally buy my tires the next day and took the truck in for an appointment because the dealer said it was off. When they put it on the hoist and fully hooked it up to an alignment machine they said it was off so little it would not have made a difference. This quick alignment scan they have in the check in the check in bay seems to be nothing more than a money grab. I specifically asked how bad the alignment was and If it really needed to be done and I got the money grab answer. Beware of this, it’s $80 plus tax for an alignment that you probably don’t need if it’s only out by a hair. Don’t be fooled with the print out they show you with the big red marks on it.

steve woods

For most of my life, buying vehicles was an unpleasant experience; but since I started going to Plaza Ford, I never feel pressured to do something that I haven't thoroughly thought through. I recently bought a 2019 Ford Ranger after much consideration and am pleased that I have done so. Often I've been accused of "overthinking" things, but this decision came to me quite easily. My wife also gets her vehicles at Plaza; she feels the same way that I do.

Nonie MacLeod

Great experience. LOVE my new car. Am a first time Ford customer. Hopefully will have a trouble-free experience as well.

Sandra Kehoe

Accomdating, courteous service & prompt attention to any needs or concerns.

Travis Macneil

I had a great experience buying my new F150. No pressure and was able to try the different trucks out at my own pace until I had the right one picked out. I will be back again soon looking for new car as well.

Francis Westwood

Have always been treated fairly both in sales and service. Thumbs up

Anna Doolan

excellent service received when I take my car in for service... everyone is pleasant and professional.

Bob Kennedy

truck went in for a recall. the safety inspection was up so they did an inspection and found the upper control needed to be replaced. it was a bit of a shock. the work was completed while i waited and i did not have to make another appointment all in all a good experience

Robert Sullivan

Very pleased with their service When you receive an appointment they don't keep me waiting the truck is taken in at that time.

mandeep singh

Tech support is great. Shout out to Trevor Mackinnon..

Justin Mercer

Great Service! Chris, Duncan and Joel stayed late because it was the only time I could get there to buy my new truck.

curtis rendell

The staff and atmosphere was amazing!

Scott Aitkens

Excellent experience shopping at plaza Ford and would encourage anybody to do so

Robert MacEachern

Excellent customer service and sales! I've purchased multiple vehicles from Plaza and I am always impressed with their customer focused sales and service. I would highly recommend going for a test drive if purchasing a new or used vehicle.

amelia donovan

Excellent

Susan Johnstone

A very positive experience. Your sales staff were very helpful.

matt maclean

By far best experience buying a new vehicle to date. Was treated fairly from the test drive process right through to final purchase. Paul was excellent to deal with. Friendly and helpful. Sales manager Joel and Finance Duncan great as well. Happy to deal with plaza going forward.

David Schick

Plaza Ford service department is outstanding. Prices for services are fair. Service advisors are knowledgeable and friendly. Service was completed in the time expected. The Plaza Ford service department is efficient, helpful, friendly, responsive. Waiting area is comfortable.

Darren Lynk

Once again a great experiance

Mike Smith

Facilities and service were very good. Service advisor was helpful and work was done professionally.

Beth Boudreau

Always enjoy seeing Ann and Ed and Tom. Service was very good, as usual. We discovered we needed 4 new tires when we went in to switch out our winter tires to summer tires. We were not expecting that $700.00 + expense. Question: why didn't the tech notice this last season when we brought in the car for winter tires? It really would have been a great head's up for us. Neth

John Fraser

Excellent dealership ! Salesman Sheldon Hill went that extra mile to get me the deal I wanted. This is the second truck I've bought from him and plaza.

John Bennett

purchased a Fusion from Chris Blais. I was treated very well at the dealership, Chris was very enthusiastic and knowledgeable about the car. He made the whole experience a joy compared to other dealerships I have dealt with in the past. This is my first new ford I purchased since my 1990 Areostar. Glad to be back with Ford. John Bennett.

Keegan Lewis

Great experience, very knowledgeable and patient staff for a first time car buyer

LIGHTNINGDSG

Great service! Very happy with my new 2021 f150. Thanks plaza ford and Sheldon Hill for everything

Keith Grosset

Quick and friendly service.

Jeffrey Everett

Great service! Thank you Ed for explaining everything in detail.

Cal Mc Neil

Since I’ve purchased the Ford Ranger I am in absolute bliss over the way the truck looks and drives.I’ve had more compliments on it then I can remember.The stylish look gets people wondering if it is a Ranger at all.They came a long way and I am super happy for buying this truck.Tnxs to Eddie Doolin and Duncan MacQueen for all there help.????

Allen Macleod

The staff were very helpful and professional through this appointment. I had an issue with a broken component which was replaced at no charge. Even had an employee offer me advice which may be very helpful in the future.

Calvin Edmunds

Very satisfied with the service and helpful staff Paul MacLennan the salesman very friendly this is the second vehicle that I bought from plaza .I can see me buying another vehicle there again

Diane Collins

Great owners and staff

Cathy Hawley

The service department staff were very attentive, professional and accommodating.

kelly macdonald

Wonderful service, everyone was very helpful.. I feel they went above and beyond..... Ed the salesman was very helpful in showing me all the features on my new suv. Duncan the financial person was also very helpful....

Kerry

Myself and my dad went into to get a used vehicle and first thing he says is "it's a push start (I'm well aware of this) then says you know how to use it?" I said yes. He said you put your foot on the break and hit the button, k ????. So we go for a test drive, wanted the price to come down, but couldn't which was fine because I purchased a car an hour later. But what he said was ridiculous ???? i hope she dont get a car later and breaks down. Seriously you're mad because I choose to leave and purchase somewhere else. Do not recommend

Brenda Lee

Excellent service and the staff are so friendly...

Dan Murrin

Very helpful staff.

李明睿

Good service Friendly staffs

Jake Crosby

Everyone here is so kind and helpful! Especially the cute woman that works there sometimes!

Jason Hall

I bought my new ford escape from plaza Ford was a very welcoming experience very friendly and very helpful they got me the best price and the lowest interest rate iv ever gotten they went out of there way and stayed with me and kept on the banks till I got what I needed and the best price the sales man was very helpful and not pushy like most I got what I wanted and with the fast service and best price thanks to Duncan and Sheldon hill be sure to ask for them both on my next trip to plaza ford I recommend 100% satisfaction thanks for the great experience and my new ford escape

Shannon Googoo

I'm not too sure if I am getting the quality service I need.

Elaine Field

Professional and courteous service. V ery positive experience.

John MacKay

It was quick and efficient we settled on the price and I came in and signed up the paperwork.

Tracy Stubbard

Quick service!! Had a nail in my tire and the service dept took me in right away without having an appt!! Thanks Mary and Krysta!!

Carl MacVicar

The best place to buy any vehicle and best service on the island hands down! There is no disputing it!

judy Blanchard

Service was excellent as usual.

Carolyn Donovan

We are very happy with our Ford Focus and we are very happy with the service we receive from Plaza Ford Sales Limited.

Arthur O'Rourke

Excellent service. Knowledgeable and helpful sales and finance staff. Sheldon and Duncan were a pleasure to deal with!

Brenda Gouthro

excellent service, great people to deal with.

David Farmer

Been a customer for over 6 years and I must say the service is top notch! I often tell my family and friends that the pricing is reasonable and the staff go above and beyond! Keep up the great work!

Pauline Bain

Very pleased with service on my Ford Edge! Cost of service was reasonable !

Norm and Janice Johnson

Fast and efficient during Covid. Pleasant staff to work with through car purchase. No pressure tactics which was nice. We'd recommend Plaza Ford.

Richard MacIntyre

Very good service.

Richard Morrison

Had multiple warranty fixes done within a day of bringing my truck in. Very happy with the service and work completed at Plaza as compared to other dealerships I've delt with in Sydney.

Arlene MacIsaac

Very prompt and efficient...very friendly . No extra charges at the end of the job! It was a better experience than I expected ????

dieter thelen

14royaloakdr service was good and timely, staff is very friendly and helpful

Paul Mac Adam

Great service and friendly staff.

Ashley Rendell

I love my new 2019 Ford Escape from Plaza Ford. They have an excellent sales team and I fell very taken care of.

ROGER BLANCHARD

I have been dealing with Plaza Ford for many years and I am satisfied with today's purchase of a new vehicle.

ROnda Charlie

Best service I've ever got at a car dealership. Thanks fir the service, waiting areas, and friendly drives.

James

Very accommodating, excellent customer service, you could not pay me to get my vehicle serviced anywhere else. The shuttle service is convenient and consistent. Keep up the good work Plaza Edit, the measures in place during the pandemic are second to none. My vehicle was picked up, serviced, brought back and sanitized all while I stayed stayed the blazes home.

TP Brewer

Was a great place to grow our business and the staff are friendly and helpful with all the right answers Chris went above and beyond to help with getting our needs met and has been there to answer our questions and concerns and was interested in all area of our company growth

Suzanne O'Connor-Noonan

Very Friendly and Helpful! I love being able to just make an appointment to get my snow tires on and just take my car in, knowing that my tires are already stored there. It makes my life so much easier. The services department are professional and trustworthy.

Duncan Macmillan

Great people and service put my truck in with no appointment and it was ready the same day .great service work .

Cindy Boutilier

i would recommend this place to everyone,sheldon hill is a very good salesman and very well informed on all cars and trucks and took his time explaining any thing we wanted to know about your new ford F-150...we are very happy with our new truck,thank you again sheldon

Mark

Was a great location to show us the EV Mustang. What a nice car. Thank you everyone.

pari homayouni

excellent job

Jean-Jacques Poulin

in for my summer tires/wheels done on time as usual Great service at Plaza been going there for the past 9 -10 years.

Stephanie Sanipass

We both love Plaza Ford Ltd Mary & I love our new to us vehicle 2017 Ford Edge most importantly Chris Blaise & Shane are friendly & awesome to their costumers

Lisa Munroe

Excellent customer service! Thank you Kevin and Darrell

Joanne Hart

Had maintenance package and forgot! Ford phoned to remind me and I was able to get my oil changed,car all checked out and breaks replaced free of charge:)

Chris MacDonald

Took my car in for a service. I dealt with Ryan in the service area, he was welcoming, and made sure everything got done in a timely manner. Very happy with my visit . Thanks Ryan

steve m

Called them up with an issue with my f150, they took me in right away. When they found the problem they brought me the part that was causing the issue and showed me what caused it. The service department is second to none

greatguy

Great people and great place always looked after.

Jamie Slaunwhite

Not good. Made appointment for just tire change . 2 weeks ago. Took the car in sitting there for 2 hours. Then they finally come out and tell me that they are going to do my maintenance today too. I said No .j didnt come here for that just the tire change that's all. Way way to long for that . And the tires were on the Rims allready.

Adam Mackinnon

Great bunch to deal with, made buying my truck so easy and enjoyable!

Christina sanford

I can’t say enough good things about Plaza Ford. Sheldon took the extra time and effort to help us get the vehicle we wanted. I never once felt rushed or pushed into making any decisions. We got to test drive a few of the vehicles which really helped in making our choice. Sheldon is very knowledgeable and personable. They make you a priority and see it through to the end to get you the beat deal. Thank you and we will see you again the next time we are in store for a new vehicle!

brent harding

I found Plaza Ford honest and up front with all my dealings in buying my F-150

Scott M

I'm missing the plastic near my brakes and steering column. I'll be calling Monday.

Lynn Webb

Top Notch Service. Thank You Paul McLennan and Shane LeBlanc!

Lorne AuCoin

I had seen a truck on line that was close to my needs. I made a phone call and within 10 minutes the deal was completed. I was able to the complete purchase from my desk saving 2 to 3 hours of my day. I dealt with Joel MacRae, the phone and online communications went very smoothly.

Judy Cechetto

service was quickly and freindly as always

Bruce MacDonald

I must say the Plaza Ford team are top notch excellent to deal with

AndreaAH

Excellent sales experience, salesman Paul and Duncan in finance made our new purchase quick and easy. Looking forward to a long relationship with Plaza Ford. Thanks again..

M Black

Very knowledgeable parts/service staff.

Bernard Bresson

Plaza Ford Sydney, Cape Breton: Prompt and courteous service from friendly, trusted service personnel.

Sheila Walker

I had purchased a new vehicle to me from PlazaFord, earlier this year and customer service is beyond exceptional being the fact that I ask lots of questions and inquire on many aspects of my vehicle! If I have any questions or inquiries, I don’t hesitate to call and get information I am inquiring about.... the last one was about the updates for my Edge and what was needed to be done to get it updated. All is good on the updates and even I believe I test the guys knowledge when I came in to find out what is what. At Ford Plaza, they treat you like part of the family and that is good because I can depend on them for all sorts of information, inquiries and help when needed. Thanks for all the help ???? Well here it is 2021, there was a promo of bringing in your vehicle and see what is available. Guess what I did,I bought a new Ford Edge 2021, I love the service and the care I get @PlazaFord and a big Thank you to Sheldon Hill, for putting up with me and Duncan MacQueen helping with all my questions with finance. The experience of buying a brand new vehicle, is kind of scary especially in my mind but the help and support was awesomely appreciated!!!! I LOVE my Ford Edge and all the bells and whistles that were included with it, you know I like my gadgets lol THANK YOU again ????

bob

I WANT TO SAY THANKS TO ED AT PLAZA FORD FOR THE PHONE CALL AND FAST ACTION ON MY PROBLEM. EVERYTHING WORKED OUT GOOD AND NOW I AM PLEASED AND WOULD RECOMMEND PLAZA FOOD TO ANYONE. THANKS BOB