Reviews of Hertz Car Rental (Rent Cars)

Paul Ang

Took my money and ran. Cancelled 18 hours before my 9 week old prepaid reservation because they had no car available. Hertz couldn't cancel their own reservation in the system and are now declining to refund the rental. Easily the most frustrating customer experience I've ever experienced, regardless of the inconvenience of the late cancellation.

Kristin Byers

If I could give them no stars I would. They took out over $1000 out of our account for a one day rental and cannot give us any information about why. They could not get us a manager to speak to, told me that they would probably call me back after 24 hours. Customer service kept transferring me to different departments that told me they don't know why they sent me to them. They need to train their customer service better, it's ridiculous how bad they are. I cannot warn people fast enough to never rent from this company, they just don't care.

Steve McLeod

Great support from Sarah at this location!!

Stephanie Samuels

Horrible service!!! I wish I never gave this company my precious time and money. I will never come back to this store again!

Redj Palon

Got a rental car from this place while waiting for mpi. After the rental was over..they dropped me off. They also offer pick up. Just hope have more choices for cars

Danielle Rouzard

(Translated) Good service and very fast. (Original) Bon service et très rapide.

Mark Battista

Modern day robbery. Staff is supposed to offer additional rental services such as insurance not just add it on without explaining what the services are. A call later and the employee Ashley claims she explained and offered the services.

Elliot Shadi

After having some trouble with the return of my rental because I was unaware of the change in store hours because of the long weekend, Betty was professional and handled the problem. Will definitely be renting again from Hertz on York street. (Only thing that I felt a bit uncomfortable with was leaving the car parked in public parking and dropping the keys off in the dropbox)

Yousuf ALsaidi

fast, and very professional. I dealt with Mussa who is great man so professional and helpful.

Jacynthe Gingras

We rented a car for one day cause are car needed repair. Benoit was trying to asked us to pay for 2 days when it's not even 48 hours we had the car, and the guy that drove us back to our garage had just smoke weed. Plus nobody was had masks

Elie Delorme

Very good company to work for.

Yodee Q

refuse to rent car to G2 license... Awful...

Bill Murray

I've now rented three times here. Excellent service every time and a spotless vehicle with no surprises at the end of the transaction. This will be my rental agency for the foreseeable future.

Linda Morell

Best possible customer service

Amanda Mooney

Super easy exchange and friendly staff! Would rent here again.

Delcourt olivier

I rented three Cars recently, and I received an excellent customer service from Mussa. He was most helpful and flexible to find accommodation for me. Very professional and courteous, he solved my problem . I highly recommend this location. Olivier Delcourt. Ottawa.

Trevor Ha

Honestly I was pretty worried renting here after seeing all the 1 star reviews but the location and availability was the most convenient for our schedule. My partner and I booked a car, showed up at our pick up time, there were a few people in line but we were in and out within around 15 min. We didn't get the car we wanted but we weren't picky. Dropped off the keys after hours after renting for a few days, received the bill on my credit card with no surprise charges. All in all it was a pretty good and smooth experience for us.

Ikramullah Khan

Excellent cars and very friendly staff۔

Sean Collins

This is my favourite place to rent from. Great prices and service. Thanks!

Berkley Robinson

I went here to get a car on the long weekend and it was extremely easy and fast. I was in and out in 5 mins and had the car with a full tank of gas. You can easily return the car at any time in their underground garage, which was fantastic. I would recommend going here

Leafar Rodríguez

Was NOT the vehicle I thought I reserved online so I payed extra for a car when I had wanted a midsize SUV. When I went to return the vehicle the office was closed. It was Saturday and I did not know they would close at 1. Then they were closed on Sunday. Car returned Monday and I was reassured "not a problem" She then told me there was a drop box I could have put my key in. No one explained that to me when I rented the car or I would have done that. Today I see I was charged for the two extra days. I am so disgusted right now I can't even put it into words. I would like a refund for Saturday and Sunday

DamirAna Stipanovic

I used the reservation to book a specific vehicle, for the second time in a row….the vehicle was not available. Why have a reservation system that doesn’t reserve the vehicle you reserved? No point in reserving vehicles and not providing the vehicle. Shut down your reservation system since the vehicles cannot be reserved and your reservation system doesn’t mean you will get a vehicle. You need to solve your issues, quickly. People rely on reservations, you need people to use your reservation system yet it doesn’t work.

patrick Dubois

(Translated) good service. effective. and not expensive. this is not the first time i have rented with eu, i am always very satisfied with their service! (Original) bon service. efficace. et pas cher. ce nest pas la premiere fois que je loue avec eu, je suis toujours bien satisfait de leur service!

Ana Co

(Translated) Very good customer service, price a little higher than elsewhere but they are open and have cars available all the time. Good shuttle service and large choice of vehicles. ???? (Original) Très bon service client, prix un peu plus élevé qu’ailleurs mais ils sont ouverts et ont des autos disponibles tout le temps. Bon service de navette et grand choix de véhicules. ????

Jason Brown

This was my second time renting here, they are more than accomodating and really go above and beyond if there is an issue with their service. I have rentals booked the next two weekends and it will continue to be my go to rental place. Special shout out to the staff member who assisted me after I left something in the car.

Lucie Lafosse

(Translated) When returning the car, Hertz forced us to pay for insurance that we had voluntarily refused when booking on the internet, it was an additional $ 60. The tone rose when we expressed our disagreement and we finally preferred to accept in the face of the threats made. In addition, our car had a problem, the insurance did not cover this problem (obviously) and had to be taken to the garage for an oil change: $ 800 for 5 hours of labor (it takes 2 hours maximum) ... A joke. We are very disappointed that they were able to take so much advantage of us. I strongly advise against it! (Original) Au moment de rendre la voiture, Hertz nous a forcé à payer une assurance que nous avions volontairement refusé lors de la réservation sur internet, il s'agissait 60$ supplémentaires. Le ton est monté lorsque nous avons exprimé notre désaccord et nous avons finalement préféré accepter face aux menaces proférées. De plus, notre voiture a eu un problème, l'assurance ne couvrait ce problème (évidemment) et a du être emmené au garage pour une vidange : 800$ pour 5h de main d'oeuvre (cela prend 2h grand maximum)... Une blague. Nous sommes très déçus qu'ils aient pu autant profiter de nous. Je vous le déconseille fortement !

Amanda Fleming

Friendly staff, great prices and fast! We were in and out within 15mins. This is my second time renting from Hertz, first time at this location, and I will continue to look up Hertz first. Reading the bad reviews make me shake my head. 1. Dont sign off on a car if you haven't inspected it yourself. 2. If you don't want to park the car on the street over night, pay for the car until they are open so you can park in the garage.

Timon Nuernberger

The employee was extremely rude and tried to rip us off. He did not accept my reservation and didn't rent me the car, even though I fulfilled the rental & legal conditions in Québec. My slightly older partner had to rent it instead and when he set up a new reservation, he knocked off 3.5 hours on the last day of rental, shifting our trip plans practically to the middle of the night. The car was fine but it had an almost flat tire that we consequently had to pump ourselves. When the employee told me to check for pre-existing damages, he did accept none of the damages I circled in and ridiculed me for looking precisely. Very unpleasant experience! Please double-check before renting at this place.

michele ardolino

Very nice people and great cars

Carroll Hannah

My service at the watertown hertz was amazing.. Nate was professional yet personable to answer any and all questions concerning my rental.... (As was his manager Ashlee). I can't thank them enough for going over and above ... Because of their service l will now only rent from Hertz.. Jennifer

Roger Chénier

(Translated) Good service (Original) Service bon

Kevin Vargas (Mark - Kevin)

Not many cars available, maybe high season but good costumer service

Jean-Julien Hotte

(Translated) Thanks Ben! The real rental place in the Outaouais! (Original) Merci Ben! La vrai place de location en Outaouais!

D W

Never experienced this kinda horrible service ever!Call me 12 hours before car pick up and told me there’s no car available, I booked 1 month ahead! The only suggestion is I can pay much higher price to rent an expensive car! Called Herts customer service center, the staff and manager are all uneducated, even asked me if it’s ok to get a car in Toronto! I asked them to solve the problem, then they hung up my phone call. Never ever chose Hertz again!

Mengyao Zhao

Herz is terrible. I rent their car in Vancouver airport. The staff lie to us for let two person to sign is to change the driver's name, but she actually added another driver's name for charge more than 100 dollars. Also, the service like GPS, she did not let us choose but directly added, which charges more than 300 dollars. And the staff did not tell us the limit of the amount of miles, which led us to pay hundreds dollars charge because the extra kilometers.

C JF

Very friendly staff. Neil who rented me my car was extremely helpful and courteous. Most definitely would rent from here again. Pleasant experience which is rare in the car rental world.

Moinur Rahman

This place is only for vehicle receive or delivery. Appointment or booking are in different place of them.

Alicia Boyd

Dont know what you are talking about. Have my own vehicle.

J Asaah

They are always so friendly and accommodating to your needs and always try to save u money in any way they can....I've been using Hertz for YEARS and they are #1 to me!!!! YOU LADIES ROCK!!!!

Hugo Valdez

(Translated) They never have cars available. (Original) Nunca tienen autos disponibles.

Tom Zychowski

Great service from the staff. Poor selection of the vehicles you can choose. Corporate location. I had to drop of my rental at the airport location, very inconvenient. Manager needs to be replaced.

Seen Bee

Website is not userfriendly, I was unable to make changes to the reservation time on the website, I called the customer service they are unable to make changes as well, keep getting transfered multiple times. why cant you guys just modify the reservation time? it should not be that difficult.

Ms. Oh

BENOIT IS EXTREMELY UNPROFESSIONAL. THATS A MANAGER!? SHOCKING!

Pascal Routhier

I had to say that I haven't rented cars often, but I was impressed by the quality of the service and of the car I rented. The fees were the same as advertised; no hidden fees.

Geoff Suderman-Gladwell

Clearly not interested in my business. The website gave me one price but told me I had to call to book. The agent quoted a price that was 33% higher than the web price and couldn't change it.

Beshari Jamal

I had a hard time renting a car because the lady manager was super racist and got all the reasons to block my credit card, it had my initials rather my name (I have three first names). She didn't wanna hear my clear story, and was just jumping to every reason to decline my rental. I never had a problem renting cars or hotels with the credit card. After 45 mins finally got to call the bank and identify myself as the holder after the lady went on her lunch break. however Mousa the sales rep was on the contrary, very welcoming, finalizing my rental and sympotheizing with the situation. I can't believe this woman is the manager there, even fast food joints have better customer service than her.

Fermin Quant

Small place with underground garage for cars. Good and fast service at a good price.

Sylvain St-Pierre

Very good service, very good selection of vehicles.

sofia Makhoukhi

(Translated) A very bad experience. You expect a price by booking when you arrive you find yourself having to pay double !!! (Original) Une très mauvaise expérience. Tu t attends à un prix en réservant en arrivant tu te retrouves obliger de payer le double !!!

Hoseah Njuguna

I really appreciate hertz for their support while my car was being repaired. Sales rep Josialine was very helpful in making sure my rental needs were met. Thank you guys!

Andre Trepanier

Reserved a truck. Confirmation was quick and pickup smooth. The final invoice was $90 more than the reservation quote. Emails to their billing and service departments were never answered. Stay away from this place. Even proof in writing is not sufficient to get a honest treatment.

Samuel Denis D'Ortun

(Translated) Stay away from this place (Original) Tenez vous loin de cet endroit

Loïc M.

Helpfull staff.

Jeremie Deschenes

Very quick service. After-hours drop off. Convenient location.

Lucie Ferland

(Translated) Already rented a truck! Good service (Original) Déjà loué un camion ! Bon service

Alejandro Pachon

There is no easy way to drop the car keys overnight. You are supposed to park somewhere on York, but you might be ticketed. Service was also pretty bad.

Aïcha Awill

(Translated) Worst customer service I have had to deal with. On Friday November 12th I rented a car with this company, the young lady who rented the car to me never told me that she had limited my number of authorized KM. I took their insurance because I was not sure if I was insured with my credit card and the young lady told me that as I was taking out their insurance she was going to give me a promotion with the price of the car. I didn't ask myself any questions and just left. Note that I had confirmed on their website that the base rate had UNLIMITED km. So it was not my surprise when I see on my visa this morning almost $ 200 for a rental day, can you imagine? because yes I returned the car on November 13 at the same time. So I call Hertz, being surprised, and there a man who is so aggressive answers me by telling me that he was not there when I rented the car and that I only have to call back tomorrow when his colleague would be present. I have never been spoken to in such a tone, he was borderline annoyed by my questions and told me that he cannot help me. So I called Hertz customer service and escalated my problem to head office. I am waiting to hear from them to resolve my issue and will update you once it does. But if you want advice do not go rent a car with them because when it comes to solving your problems no one is responsible, if the young lady no longer worked for them I imagine that the gentleman would answer me too bad for me she doesn't work here anymore so they won't solve my problem. I don't have to call back the next day because Monsieur was not there when I rented my car, he is just as much a representative of Hertz as the young lady with whom I rented, that's not my problem if it is Pierre, Paul or Jacques who made the arrangements for my rental because they all work in the same capacity at Hertz. Usually I rent my cars with company and have never had any problems. I said to myself for once to try with the competition but what a disappointment, I will never come back to Hertz again (Original) Le pire service à la clientèle avec lequel j'ai eu à faire affaire. Le vendredi 12 Novembre j'ai loué une voiture avec cette compagnie, la jeune dame qui m'a loué la voiture ne m'a jamais spécifiée qu'elle avait limité mon nombre de KM autorisés. J'ai pris leur assurance car je ne savais pas trop si j'étais assuré avec ma carte de crédit et la jeune dame m'a dit que comme je prenais leur assurance elle allait me donner une promotion avec le tarif de la voiture. Je ne me suis pas posée de questions et je suis juste partie. Notez bien que j'avais confirmé dans leur site web que le tarif de base avait les km ILLIMITÉS. Donc qu’elle ne fût ma surprise quand je vois ce matin sur ma visa presque 200$ pour une journée de location, vous imaginez? car oui j'ai rendu la voiture le 13 Novembre à la même heure. Donc j'appelle Hertz en étant surprise, et là un monsieur tellement agressif me répond en me disant qu'il n'était pas là quand je louais la voiture et que je n'ai qu'à rappeler demain quand sa collègue serait présente. On ne m'a jamais parlé avec un tel ton, il était limite agacé par mes questions et m'a dit qu'il ne peut pas m'aider. Donc j'ai appelé le service à la clientèle de Hertz et j'ai fait escaladé mon problème au siège social. J'attends de leurs nouvelles pour résoudre mon problème et je vous mettrai une mise à jour une fois que ce sera le cas. Mais si vous voulez un conseil n'allez pas louer de voiture avec eux car quand il s'agit de régler vos problèmes plus personne n'est responsable, si la jeune dame ne travaillait plus chez eux j'imagine que le monsieur allait me répondre tant pis pour moi elle ne travaille plus ici donc ils ne vont pas résoudre mon problème. Je n'ai pas à rappeler le lendemain par ce que Monsieur n'était pas là quand je louais ma voiture, il est tout autant un représentant de Hertz que la jeune dame avec qui j'ai loué, ce n'est pas mon problème si c'est Pierre, Paul ou Jacques qui a fait les démarches pour ma location car ils travaillent tous au même titre chez Hertz. Habituellement je loue mes voitures avec entreprise et je n'ai jamais eu de problèmes. Je me disais pour une fois essayer avec la concurrence mais quelle déception, je ne reviendrai plus jamais chez hertz

Retro5girls

I have no issue with Hertz but the location on York street in Ottawa is horrible. The manager Betty was rude. Wasnt willing to work with me. I had a small car reserved but she called me to tell me there were no small cars left but I could upgrade for 10 bucks???? Is that not suppose to be complimentary? I had no choice. I get there and I hear them offering everyone complimentary upgrades??? So why did I have to pay. They was she talked and demands her employees is u ethical and degrading. The gentleman named Musa was so nice and welcoming and basically did all the work while she sat on her cell and ate. I had to sit there and wait for a car listening to her tell so many ppl they are short on vehicles and then tell another person there is a 3 day limit yet whispered to him he can have it longer dont worry. Just absolutely an awful experience. Never will I go to that location again. I returned the car to Bank street and the guy was amazing and helpful and will get my business again

Odette McNeely

Réservation and pick up went well. Drop off, not so much. It was supposed to open at 8:00 am and finally we left 8:20 and no one had opened the location on Jean Proulx Gatineau. 2 other people were also waiting. Tried calling and a recording said that my call was #2 in the queue.

Alex Normandin

I don’t normally share bad reviews, but this one I must. I was “served” / “helped” by two men on December 23, 2021 at around 10:30 AM A few things. 1. I was told that if I return the car at 10:30 AM instead of 10:00AM, they wouldn’t charge the extra $25. Result: they charged the $25 and I didn’t notice until I reviewed the receipt later. I tried to go over solutions with them, but all they could do was send a gift card. 2. I had to wait 20+ minutes to simple return my car. There was only one person running around trying to help everyone (he was newer, so I understand). I asked if there was someone else who could help me (there was a man sitting on his computer behind me), but the guy said he’s the only one. There were multiple errors on my receipt. Gas price, mileage, and the extra charge. 3. I have empathy and understand that everyone has bad days, but the two gentlemen working with rather unfriendly and it was one of the worst rental experiences I’ve had in my life. This is the first time I’ve ever felt called to write a review like this, but I don’t want anyone else to experience this. I hope Hertz can rectify this.

sara archer

Charged me for everything not my insurance company and incompetent staff. ????

Mario Vaughan

Starting Janurary 2019, you have to have a full G to rent a vehicle. Otherwise good service, nice selection of automobiles. I suggest you reserve your car ahead of time. They put a hold on you credit card depending on the car, the bigger the car, the bigger the hold.

Emmanuel Deraspe

(Translated) For fifteen years my vehicle lessor (Original) Depuis quinze ans mon locateur de véhicules

Marc Allard

I can't believe how inconsiderate the attendent is. I called ahead to check to make sure my large size SUV was there, I explained I needed the large size as I'm 6 foot 10. I drove one hour to get that vehicle, and when I arrived he told me that the vehicle was actually given out yesterday. Obviously upset I returned to the car I received the ride there in. I started looking for other vehicles when the guy comes out and tells me I should drive to the airport, they have Durangos to rent there. I went inside and asked, before I go, can he DOUBLE CHECK to make sure there was a durango held for me. He had not even checked to see if there was one there available for me! He called and they told him they were sold out of all vehicles. He almost made me drive another 20 minutes! This guy is an inconsiderate a** who obviously doesn't care about customer service, not enough to inconvenience himself enough to look on his computer, or pick up the phone, before wasting my time.

Ibraheam Kassim

I went to Ali so many times to help me and he’s was very good with me he’s helped me with very difficult times and also he’s exchange my rental so many times that was very amazing thank you so much you are really best friend I really appreciate you ????????????????

Oren Shelef

Thanks

Danice Cashin

Highly professional staff, fast service

Cp and sons General Ltd

(Translated) Service not good, it was crowned by (Benoît ccire) in Gatineau, it was made to us inspection service is not good and it is sure we will not stay there (Original) Service pas bien on c’est fait sacrer par (Benoît ccire ) à Gatineau c’est nous a fait inspection service est pas bon et c’est sûr on va pas rester sa là

Ping Gao

The lady who works there was really nice, but the tall skinny guy was so rude and impatient.

Marcus H!!

VERY HARD TO FIND THIS LOCATION. You have to look carefully (see photos), Hertz has only a few designated car parking spaces. I didn't deal with an agent directly, I used to drop off box but it seems like they don't check it. They never updated their systems. Not the most smooth experience.

Simon van Norden

If you're picking up a car when they open, allow for an extra 1/2 hour for them to get it ready

John Hancock

If you're five minutes late returning the car they will charge you for another day. Their cars are usually pretty dirty and can be full of pet hair. The staff can be pretty rude as well (although not all the time). Convenient location is the only good thing I have to say so far.

Sylvie Murray

(Translated) Very poor customer service. The man at the counter clearly doesn't like his job. He doesn't answer questions and talks to us in a condescending manner. First and last time I do business with this company and I do not recommend it to anyone. (Original) Très mauvais service à la clientèle. L'homme au comptoir n'aime clairement pas son emploi. Il ne répond pas aux questions et nous parle de manière condescendante. Première et dernière fois que je fais affaire avec cette compagnie et je ne la recommande à personne.

Caynan Sousa

I feel like I was scammed, the lady that received my car was saying that the tank was not full even though another employee was saying it was, so she basically said they were going to charge me for any gas they could put in the tank later on. The only thing good about this place is the location, I never felt so insulted in my life.

Marie-Noelle Dupont

(Translated) the customer service is very bad. We arrived at the Hertz after making a reservation in person 1 month before for a valve. The young man at the front desk was very rude and arrogant. He tells us that there are no valves left and that all he can give us is a pick up because "there are no valves left and he cannot build us a truck". After several painful minutes, of agitation and total despair, he finally found us a truck double the size. So here we are on our way to Montreal with an oversized truck and a very bitter taste of our experience. If you book with them, I recommend that you either know how to drive a truck or be professionals to complain about. Good luck and happy July 1st! (Original) le service à la clientèle est très mauvais. Nous sommes arrivés au hertz après avoir fait une réservation en personne 1 mois avant pour une vanne. Le jeune homme à l'acceuil était très impoli et arrogant. Il nous dit qu'il ne reste aucune vanne et que tout ce qu'il peut nous donner c'est un pick Up parce qu'il " ne reste aucune vanne et qu'il ne peut pas nous construire un camion". Après plusieurs minutes pénibles, d'astination et de désespoir total il finit par nous trouver un camion le double de la taille. Nous voilà donc en route vers Montréal avec un camion démesuré et un goût très amer de notre expérience. Si vous réservez avec eux, je vous conseille de soit savoir conduire un camion ou d'être des professionnels à chialer. Bon courage et bon premier juillet!

Ryan Causton

Everything was fine until I returned the car. Even though I had filled the tank 5 mins before returning the vehicle, the lady at the counter tried to charge me because the tank wasn't full (which it absolutely was). Likely won't rent from this location again.

Carolyn World Turner

We had problems with the gas cap and couldn't get gas in the car. We took it back 30 minutes before their closing time but they had closed early. Called every number available but couldn't get any live body to talk to. Left the vehicle at the rental place 3 hours after we picked it up and had to cancel our trip. Took keys in first thing next morning and they still charged us a day. DO NOT use these people!!!

Geraldo Scheibler

(Translated) Good service. (Original) Bom atendimento.

Kdesign

Device suck

Yvan Soleil

I had a very bad experience with this Hertz. I booked a car and when I tried to take it, they told me my credit cards could not be used. I have a Visa Premier, this is unbelievable. They just let me without any solution. Very bad experience. I will never go to Hertz again

Mustafa Kapasi

Rude staff, dirty cars, very poor selection of vehicles. Try enterprise or another location

Susan Kelley

Horrible experience. Definitely would not recommend getting a rental through them. Called a month and a half ago for a 12 passenger van. They stated they usually don’t have them at this location but they would make sure they had one for me. On the day of pickup they told me they didn’t have my 12 passenger van, that they only had a 7 passenger van. This completely ruined the plans for a bachelorette weekend. Will never be using them again.

Daniel Argudin

Helpful friendly staff

Rafael Cabrera

Staff is very nice and helpful here would go here again.

Dean kaz

Fair pricing but the vehicle wasn't cleaned very well especially the inside

Brandi G

I went in today to check if there were any cars available. From the moment I went in, I was not greeted, I was just rudely asked if I was there to rent a car. They told me they had no cars available because of the holidays, and they refused to help any further with looking for cars in other Herts locations. They told us they were having a few cars turned in that day, and they could call us back later, and they mentioned specifically one that was being tuned in at 12:30. It just seemed like they wanted us out, and they didn’t want to work with us. We called an Uber and as we were waiting, the 12:30 car was turned in. We asked about it and they told us No and we don’t really know why, but 5 minutes later a lady comes in and asks if they had any cars available, and stated that she didn’t care what car it was, she just needed wheels to get around on. They immediately gave her the 12:30 car that was just returned. We left very upset and we felt very discriminated against, either for being young (we are both 21+) , or speaking Spanish. Their customer service is awful and they should defiantly do something about those rude employees.

Autumn Buchanan

I booked a vehicle online a couple days ago for today. Before being dropped off at the location I called to double check the vehicle was there and ready, as I can see that previous people have had issues. It was confirmed that the vehicle was in fact there. When I arrived the same attendant who I had talked up on the phone told me that the vehicle was not available and there was nothing until Tuesday. Now I am forced to go elsewhere and try to find a vehicle last minute. The guy working seemed very unconcerned and unapologetic and obviously has no concern for wasting others time. Worst service I’ve received.

Farnoosh Javadi

The worst customer service ever by far. I reserved a car 3 weeks before my trip, and two days prior to pickup date they cancelled on me without taking any responsibility. Didn’t offer any alternatives. They allow reservations beyond their capacity, then cancel the cheaper ones at the end. Very dishonest!!

Mike H

They do not answer their phone at this location. It always goes to voicemail then you are on hold "#1 in the queue" until you give up. Cars are low quality Chevy or Hyundai. Prices are low but I guess you get what you pay for

Nicholas Shanley

Nice

Lilian

Great customer care service and a good selection of cars. They made the process easy and in less than 10 mins i was out of their office. When returning the car, it was the same process. They even offered me a ride to anywhere close..by good chance i live somehow close to their office.

Simon Rodrigue-Witchel

Excellent service and quick in an out. Rented a car for a week with my crédit car service and got a very good pricing and car.

Rene Tanderup

They give you one price and charge you another! The bill you receive is so difficult to understand, and they not even able to tell what all the amounts is covering! Bad experience cant recommend.

Martin Sarault

(Translated) Excellent service, clean and recent vehicles. (Original) Excellent service, véhicules propres et récents.

Brian Rouleau

Got a great deal on a nice rental, and the front desk staff was great.

Chelsa Marcell

The staff member helping us was with our rental was polite but did not listen or look at us the entire time she was processing our rental which lead to several errors: 1) she told us we had to send in our car rental receipt to MPI…which we found out the next day is inaccurate (Hertz direct bills) 2) The Erin location hertz then made us drive back to the Erin location the next day to fix the problem (couldn’t be done over the phone) 3)proceeded to bill us for the one day and told us to send that receipt to MPI to receive a refund. Hertz proceeded to charge MPI for the same start date for the rental and MPI told us it’s Hertz who should give us the refund. Who knows if we’ll receive this money back. 4) charged us for additional insurance, which we cancelled (given MPI confirmed we already had that insurance) and had to call customer service to have that returned. Thank goodness customer service was informative, patient and helpful. The manager at this Erin location was rude and arrogant and gave us no help. The vehicle was good though, no concerns with the rental car….just the experience was horrible.

Jonathan Jones

Efficient staff, good location.

Carlton Haase

Decent experience

Oleg P.

Reserved a car a month in advance at this location despite the predominantly terrible reviews. 20 hours prior to my reservation I receive an e-mail, which is screenshot in the attached picture. No apologies, no solutions, nothing. Luckily, the global customer service representative was helpful to find an alternative solution. I've been booking my rentals through Hertz for years now and this is by far the worst location I've ever had to deal with.

Robyn P

Just returned a rental car and had the best experience, fast and easy pickup and drop off. Upgrade the car free of charge , gave me a ride back home, which I did not arrange, they offered. also extend my rental for a few days with no hassles and for the same low price as when I arranged for the rental. Thanks for the great experience defiantly one of the best car rentals I’ve had experience with

Josh De Vouge

Customer service done right. Benoit is extremely helpful.

Brian Keast

Unfriendly service and awkward location. We were given a smaller car than requested and had to return to get what we’d asked for. Due to one-way streets, car return feels like you’re navigating a maze.

Hadi Ghobril

I had booked a car 10 days prior to yesterday, in order to drop off my brother at the airport in Montreal. It wasn't the first time i rent with Hertz, and I never had a problem in the past. However, yesterday around 10am, the customer service rep took a quick look at my driver's license and said "sir you have a G2, you're not getting a car today". I was surprised because i never had an issue with Hertz and i rented multiple times with them in the past. I explained that I needed to be in Montreal in 6 hours and that i never had a problem in the past. She did not care nor did she even try to look as if she was helping. She kept on telling me "you're not getting a car today". I politely asked to speak to a manager, there was no one available. I left incredibly disappointed and thankfully managed to find a car quickly with another company. Unfortunately, I will never be renting with Hertz again, as I did not feel that i was treated with respect nor listened to. Also, I would like to point out that all the other rental companies were willing to rent me a car without a problem, even with a G2 and I never heard of this policy before, nor was it mentioned anywhere on the website as I was making my reservation, which is incredibly misleading. Hopefully my message will help future Hertz customers and not let them go through what i went through.

Shelby Kisamore Stough

Never will do business through them again worst customer service j have ever experienced in my life. Next time my car is in the shop I'll walk before I rent another car from here. They just took out over 300 out of my bank account with no warning. I paid for the rental car back in September and have not had it since then.

Athaan Locke

iWork there

Patrick Ramirez

I rented a car from this place over 2 months ago and they charged me 2 days extra. I've asked for a refund 2 months ago and they still haven't given it to me. Whenever I call, they say that they'll give me a call back which never came.

Alex Beattie

Very friendly staff, not pushy at all, didn't try to push any extras on us and allowed us to change our return location to the airport with no additional charge. Great service!

Jim Holmes

Nice rate and nice car

Brian Swank

The staff at Hertz in watertown were nice people to do business with. I will definitely rent from them again.

Saidwali Farah

(Translated) Becomes (Original) Wird

Ainsley Johnson

I was helped by the sweet lady Carrie the other day when I needed a rental. She was so cheerful and made me feel so comfortable with the whole process. As I have never rented a car on my own before and was nervous, she was helpful and gave me answers to anything I asked. As chaotic rentals are right now, she truly made my experience one I won’t forget in the best way possible. Thank you Carrie you are a beautiful human being inside and out!!

SANDEEP SARWARGI

Their service is not very fair , while speaking they say free upgrade and then they charge for upgrade . Beware of this hooks

Kazim Agha

Stay away from this location if you care even a little about customer service! There were two women (the first one appeared of Indian decent, while the second one was an older Caucasian) working there when I picked up the vehicle. Not only did they lack manners, they were rude and unhelpful. The issue was that I was reluctant to have my signature saved on their computer system, so I asked if there was another way to complete the contract. The first woman had an issue with my concern, while the other started shouting at me, saying what the hell was my problem! Unfortunately, I needed the car at the time, so I tried to deal appropriately with them. However, when I was given the key, none of the personnel came out with me to the car to do the inspection, and said the car was fine. Upon my inspection, there was a dent on the side, which I brought to their attention, but they had issue with that as well. I spoke to Hertz using their online contact information, but they told me that the location was independently operated. Later I tried contacting the manager and owner of the location and left messages. However, I have not received a response in the last few months. It was a terrible experience, and I would not even give a star if that was possible.

Julia Dudkovskaya

The final invoice was $90 They have hidden charges. Stay away from from this place

Shaye Stuart

No issues with car, only issues with staff. When asking for directions to a popular local attraction, the lady had no idea how to get there. When we asked for a map, she said she was out and didn't offer any more help. They indicated gas stations were all over but we didn't see one and as such, returned the car after only 20 miles and they seemed rather negative we didn't fill it up.

Paul Engstrom

Terrible communication. They dont answer the phone and seldom return calls. I needed a pickup at McNaught motors as I was having some work done on my company car. Element set me up with Hertz. I requested a pickup at the dealership. I tried to confirm with Hertz a number of times about the pick up but no answer. when nobody showed at the pick up for 1/2 hour, I called Hertz's 1800 number. they were able to get through to the office only to tell me that their pick up area is only 25 min from the Hertz office. Mcnaught is 23 minutes according to google maps. I understand that you cant go outside of your zone but at least answer your phone or call your customers back. Terrible customer service. when I finally got a ride to their office nothing was said. It was as if it didnt happen.

Pat Buck

Easy and convienence of renting, make so I will use again

Kristina Watson

After much confusion between the dealership, the sales group we are using, and us; Tyler was able to get us into a vehicle that was just right for us during this transition period of returning stateside. Tyler truly went above and beyond to make sure we had a great experience and were taken care of. Will for sure be using them again in the future.

Connor Oakes

Absolutely horrible experience. Customer service was terrible and when the car was rented to me it was at a quarter tank of gas. Found they had billed me an additional $170 after having already paid. When called to inquire they told me I had returned it late when in actuality I returned it two days early. Also billed me $9.99 a gallon because I did not fill the tank. I returned it at half a tank which was more than what it had when I received it. Could not get the gas lid to open and the windshield wipers did not work. Had to put in the washer fluid myself. When asked for a refund, I was told it would be 7 to 10 business days of it is approved. The finality of my call with customer service sounds like I am not getting my money back.

Samit D

Lightning fast service both in and out. Friendly. Really impressed!

Alex Snyder

Customer service is horrible! Absolutely rude

Mark Hayward

No place for late drop off. Didn’t give the size/quality of car I’d reserved.

Sarah Gagnon

Good value rentals

Valerie

Hertz car rental place on outer Washington Street in Watertown New York is fantastic!! The staff is friendly and Honest and very helpful.My car has always been ready and it was clean and I had no problems traveling to my destination. I would definitely recommend Hertz for all Your car rentals.

Jim Barnes

Hertz is a great place to rent, the downtown location has clean new cars, the staff are friendly and efficient

Boris Cissoko

Ali is the best ! He take care of all the customers like their problems are his a very nice guy I recommend this location any day. We need more people like Ali in this world.

Hiba

Friendly and helpful.

Tina Marie

I have nothing but good things to say about this location. The price was great, and the vehicle was clean and the staff at the location were friendly. I dealt with the young lady both on the phone and in person, she was professional, friendly and had great customer service. She really went above and beyond, and more businesses should have people like her.

Chilinh Trinh

First time I has bad experience with Car Rental Company. Management if you care about yiur profits and your reputation, I think you should have a look at this Clearly with other reviews, it's not the system that turn customers away. It's the people that treat your customers bably I scheduled to rent a truck at 8am. Went the and no one there to process the paperworks, I have to wait till 10am outside with 3 other customers. Truck was still dirty on the outside, I couldn't tell them to clean it because I have no time now I had to to While on the hyway, car shake like crazy. No one should have that experience when they spent their money to rent a car Just dropped off the truck today and the girl at the front desk is rude. After go through all that and they just don't care about yiur customers. I don't know if you care but you do. Look into yiur employess cause if you don't people will avoid your bussiness and go somewhere else because bad customer service. It's not the system it's the people who work there

Michelle Burton

Rented a couple cars from there. Rachel went above and beyond to help. All staff is always friendly.

Dorell Williams

Worst customer service ever. They purposely lock the gate at night so that you cant drop the truck off just do they charge you and extra day. Even if you drop it off first thing in the morning they charrge you for the full day then rent it out to another client and charge them. Really unfair and they dont seem to care. Other hertz on Ontario side are much more easy to deal with. No need for the rude attitude no customer service.

mon compte

(Translated) No fuss. A bus stop not far from the shop. (Original) Pas de prise de tête. Un arret de bus pas loin du magasin.

Justine Cécire

(Translated) The service is excellent. The manager Benoît is super nice and polite. Very good service. (Original) Le service est excellent. Le gérant Benoît est super gentil et poli. Très bon service.

Bridget Coleman

Incorrect address listed on internet, when you call, they laugh. Refuse to take payments or help with web errors.

Sophie Nadeau

(Translated) I made a reservation in July for 2 weeks in September, I received an email confirming this reservation 2 days before, and made it there, they had no car for me and could not do anything for me to help. The clerk mentioned to me that this was the first time she had seen this in 3 years, and I can see here that she was lying on purpose. I had to take the only car available from another company so as not to ruin my trip, $ 700 more expensive. Now they refuse to compensate me despite several calls and emails. Catastrophic customer service and non-existent service in French. (Original) J'ai fait une réservation en juillet pour 2 semaines en septembre, j'ai reçu un courriel de confirmation de cette réservation 2 jours avant, et rendu sur place, ils n'avaient aucune voiture pour moi et ne pouvaient rien faire pour m'aider. L'employé m'a mentionné que c'était la première fois qu'elle voyait ça en 3 ans, et je peux constater ici qu'elle mentait délibérément. J'ai dû prendre la seule voiture disponible dans une autre compagnie pour ne pas gâcher mon voyage, 700$ plus cher. Maintenant, ils refusent de me dédommager malgré plusieurs appels et courriel. Service à la clientèle catastrophique et service en français inexistant.

Michel Longpre

Excellent service

Thomas W

The man on the phone was extremely unpleasant and instead of helping me into a car he deterred me from renting at this company altogether also do not call the airport they will yell at you fr calling them you ahve to call ellice to book they said.

Tara Robertson

I had a seamless experience with pick up and drop off, all thanks to Carrie working the front desk on both occasions. When I didn’t like the car they had set aside for me, she offered a variety of other vehicles within the same class. The one I wanted was dirty and she had the staff clean it up immediately. Upon return I was in a rush to get to the airport and Carrie responded by bringing me to the airport herself to make sure I would get there on time. Carrie’s customer service blew me away and is the reason I will continue to rent from this location whenever I go back to Winnipeg. Bonus: They had the best prices in town.

Julie Bush

Was given false info about not being able to drop my car off on saturday saying I was not allowed to because they were closed for covid and had to return monday. Then they proceeded to keep charging me. Very rude office girls as well. Freckles doesnt smile

Matthew Oreto

Consistent quality, good, clean cars with relatively low milage

Clara Dufresne

Benoit should not be in any business involving customer services! Not only he has the worst attitude, he always tries to find a way to over charge. I have been waiting 1 month for a reimbursement for charging us an extra 1,000 KM on a truck rental! Good thing we took a picture of the mileage when we dropped the car. Be careful everyone!

Mohammad Pour

The worst rental company I have ever dealt with. They don’t care if you have any problem with the rental car. They also charge you after you returned the car without a notice

Kim Happie

Excellent experience!

Kris H

Always speedy, friendly, efficient service at this location ensuring my repeat business. Can’t beat their price or selection.

Lorne Brockest

Great service. Very enjoyable staff.

Mateo Enero

Very quick service. Spent probably 5 minutes inside during pick up and drop off. Lady was very nice and employees seem to work very hard.

Dan St-aubin

Never had an issue. they even open earlier then advertised on most days. Benoit is professional and get the job done right

Gwen Pozzolo

Overcharged me...I noticed and girl did refund....then I went to check if I got everything out of the car the girl whp worked there jumped in and said I don't see anything just go inside and I will give you receipt then drove away in the car...I noticed after I left and drove a few blocks...I had to go back and get my phone that I left in port charging cubby...

Daniel Labelle

(Translated) The Benedict manager is very arrogant and rude drooling with customers. He charged me a fee on the credit card after I returned the car and left without telling me. I phoned and was arrogant. I can not recommend this place. (Original) Le gérant Benoît est très arrogant baveux et impoli avec la clientèle. Il m’a chargé des frais sur la carte de crédit après que j’ai retourné l’auto et parti sans m’avisé. Je l’ai téléphoné et il a été arrogant. Je ne recommande vraiment pas cette endroit.

John Duffy

Terrible. I have rented many times from this place because it is close to my business. Most of the staff are friendly except for the Manager, who is usually the one working. They make you sign for "no damage" before you even see the car. Inevitably there is damage and they pretend they did not know. If you miss something, when you bring it back they will try to charge you for it. This has happened to me and several coworkers. It even happened to me twice on the same car! They'll do anything to scam you.

Harlen Wiebe

Good service

María

Today Ottawa was recovering from a tornado and consequent power outage. I had to return a car and there was only one gas station operating in the entire city due to the lack of power (i drove around from one closed station to another despite there not being operating traffic lights either). finally found one (I think the only one operating in the city, Rideau & King Edward) and managed to almost completely fill up the tank before the pump went dry (because, of course, it was the only operating gas station and it was bound to go out of gas). I went to return the car. The clerk charged as if 1/8 of the deposit was empty (despite the fact that it was much less what remained to fill up the tank) because they had no means to measure how much was needed and that was the minimum they could enter in the computer, and of course they charged me the gas as if it was just any day and I had failed to fill up the tank (could have charged me as if i bought the regular price they offer..., for example). I've filed a complaint, if anything because I don't think the way they charged me was legal (they didn't measure how much gas was needed and that is what the rental contract stated). I don't much care about the money, but the fact that they charged me for 1/8 of the tank (how can that be!) and couldn't really be understanding about the whole situation, in a day like today!..., this was my last time here.

Paul Piechota

Great service every time. Only thing is that late night drop. You park on York st, drop the keys off in the Dropbox, walking off and only hoping the car is there as you left it next morning for hertz attendants to close out the renal contract.

Frank Fisher

Lady said I smoked in vehicle which I’m not a smoker said there were ashes when there wasn’t and took a cleaning fee of $147 for smoking in the vehicle I’ll never use them again

J Daree

Great customer service, very efficient and ????

Carol Hebertville

(Translated) Unacceptable. You are charged unjustified additional fuel costs. Avoid if possible (Original) Inacceptable. On vous facture des frais d'essence additionnels injustifiés. Éviter si possible

Gabriel Beuzon

I made a booking online and they made me pay 2 times the assurance coverage, it double me the price of the rental, very disapointing. They are not so polite to custumers. Drop off not very convenient since you have to park on the street near to the office in a crowded area. To avoid !

lily white

booked through priceline. never ask, told,show price for optional insurance but charged me $56 extra. Total$86.79 later.I rent 1 day drive to airport only 12km, i have own insurance, if I need I can buy from priceline for only $11. what's the logic?

Jeff Yu

Horrible service. Call me 12 hours before car pick up saying no car available, booked 1 month ahead. Called herts customer service center and they just trying to find all kinds of execuses for not having car ready. Avoid Herts for good

Johnaris Sanchez

Very nice people very helpfull

Alex Bilyk

Very helpful staff. Thanks for your help and enjoy the coffee ;)

Gilles Renaud

(Translated) Good setvice ???? (Original) Bon setvice ????

Habib Cisse

Always rent from this place. The staff is friendly and nice. Never got any problem with them or the car itself. They make renting so easy.

Jordan Adams

I've always had great and efficient customer service here and have never doubted going back. Special credit to Mussa, who was really understanding and helpful with a situation we had one time when returning our vehicle. Thanks again! :-)

James Kinkaid

Terrible service. Rude employees. They charged me twice. I paid cash, they charged my credit card too. They are Pretty much running a scam.

Widi Yina

Very rude and bad customer service, they don’t give details on how to drop the car and no excuses when they make mistakes, and they are very happy when it’s time to charge you an extra day.

Patrick Hu

I booked a car through Expedia about 3 months before pickup. 20hrs before my pickup time, they emailed me to say they overbooked and had no car for me. No offer of anything else, no phone call, no nothing. I called them and they just shrugged it off. I have booked many cars over the years using various rental agencies and this is the first time I have ever experienced such unprofessionalism. Stay away from this rental agency. Don't think just because you book something with them means that you will get an actual rental the day you need it.

Milana Simikian

I've been a Hertz customer for years and was always satisfied with the company and their services, but not at this location! They have a strict rental policy where they count every minute of your rental, so if you return your car after their office has closed and drop your keys off at night they will charge you for one extra day. The parking lot also gets locked up at night and is not accessible. Very disappointed and will not be going back to Hertz. Too bad.

Micheline Dube

The advantage of renting here is they're open on Sunday. Otherwise go to Enterprise for good service. Staff at Hertz don't do a walk around with customers and don't offer much service. The clerk even refused to drive the car into the garage when I asked her to do so. I rent here when I feel I have no other choice.

Mehdi Ebrahimipour

If there was a zero, I would be giving it. I ended up with a $200+ extra on my receipt because of mileage. When I had reserved over the phone I had specified I needed unlimited km on the rental. Very unhelpful and since this is a privately own Hertz, they easily don't mind ripping you off. I rent numerous vehicles every year and a Gold Member with Hertz. This would be the last time I'll be renting from this location (My second time using this location). Let this be a warning to others for the hidden charges which this location tries to stick to you. You are better off at other Hertz locations or other competitors.

Em J

(Translated) you have to be careful because it loads things when you turn the car over. (Original) il faut faire attention car il charge des choses quand tu retourne la voiture.

Brad Peterson

The admin was very easy to communicate with

Brian Findlater

Benoit, it's good.

Fahad Alganem

I have A question Can I Rent a car 3 or 6 manth

CedricEHL

Great service and car, good price too.

Steven Lapierre

Check your car thoroughly before taking it out, they do not check them as we were forced to pay for a scratch we know FOR A FACT did not happen in our hands. Will look elsewhere to rent in the future.

Bren hunter

Great cars, even better staff! If you want a great deal and a reliable rental see Mussa! By far the hardest working and honest member of their team!

Rene Robert

(Translated) Great (Original) Super

Jennifer Martin

WARNING VERY DISHONEST EMPLOYEES & POOR CUSTOMER SERVICE !!! Don’t Give them your credit card number or they’ll just charge whatever they want on it! My advice to anyone is NOT to use this Watertown NY company! if you do make sure you check every bit of the paperwork and contracts and make sure that you document what the gas gauge reads with them before you leave the building. I checked the gas gauge before I left to use the car for one afternoon brought it back exactly where the gas gauge read when I left. Returned it within the allotted time and ended up with an extra charge taken right out of my account. when I called them to ask why they said that I did not replace the gas to a full tank. I know for a fact it was not full when I took it. They charged me for a fill up. I got no help when I called. Their customer service was terrible and they treated me like I was dishonest. They would not admit any wrong doing and basically have stolen from me and refilled the gas tank on my dime! When I asked them to check the odometer to prove I didn’t use all that gas, They said all their paperwork stated that the tank was full when I took it.I will never use this rental company again.

Telemate

Horrible experience at this location. I returned my car rental on same day, the manager called me next morning asking about key. I advised was in drop box, where they wanted it. A few days later i was charged for 2 days rental even after verifying car was returned well within 1 day. When i called to complain the manager claims it was an oversight and that I would have to wait 3-4 weeks for refund of the extra day that was charged. Its been 5 weeks and i still don't have my refund. Beware of this location!! Very dishonest!!! This location has many negative reviews supporting my experience. Shame on Hertz corporate allowing this nonsense to continue, reflects bad on the brand. Buyer Beware!!

Ali Malekian

Good service. I got the car I wanted every time I rented from this location. But once they gave me a smaller car than what I reserved!

Igor Ndayiziga

(Translated) Benoit lied to his boss that I paid 2000 cash during my accident when he charged that on my credit card without my consent despite having paid the total insurance And the reason for the charge and he told me it was because I'm under 25 years old. (Original) Benoit a menti à son chef que j’ai payer 2000 cash lors de mon accident alors qu’il a prélevé ça sur ma carte de crédit sans mon consentement malgré que j’avais payer l’assurance total Et la raison pour laquelle du prélevement et bidon il m’a dit que c’était parce que je suis moins de 25ans.

Michael Kelly

Great service! Clean cars! Always a pleasure here at Hertz on York

ANITA VERNAUS

Super friendly, and great prices!!

Kurt Morton

Friendly service, clean cars, and great rates. The website reservation process and 1-800 customer care numbers can be really hard to deal with, but the location took care of everything quickly and efficiently when I called them. Will definitely rent from this Hertz location again!

Terri-Lynn MacKay

Do not rent from this location! I was told a vehicle was available that was not and (mid covid), I had already been dropped off and had no choice but to take whatever was available. The manager was unapologetic and dismissive. I was promised a rate that did not show up on my bill and again the management was unapologetic about the mistake. Would not rent from Hertz (or at least not this location) again.

Alex Smiatana

(Translated) If you want the worst service in the world with the staff who don't care, come here. You order a class of car online, we present you a compact, no forgiveness or 'sorry', you come here. Want to be charged an extra $ 57 for a 40min delay, you come here. The credit card discount doesn't go 'we don't know why, it's like that', you come here. $ 270 for a 24h40min Elantra, you come here. Usually I use another rental company, that day they didn't have the car I wanted, and I decided to try another rental company ... not a big idea. (Original) Si vous voulez le pire service au monde avec le personel qui s'en fout, vous venez ici. Vous commandez en ligne une classe de voiture, on vous présente une compacte, sans pardon ni 'désolé', vous venez ici. Vous voulez être chargé 57$ de plus pour un retard de 40min, vous venez ici. Le rabais de carte de crédit ne passe pas 'on sait pas pourquoi, c'est comme ça', vous venez ici. 270$ pour une Elantra de 24h40min, vous venez ici. D'habitude j'utilise une autre Entreprise de location, ce jour-là ils n'avez pas la voiture que je voulais, et j'ai decidé d'essayer une autre compagnie de location... pas une bonee idée.

cody young

They charged me over $50 in toll charges! And apparently their going to keep charging me. Cause I’m NY they have no toll booth you go right through. Be careful cause they are charging you a service Fee and a convenient fee. I also went there and the lady told me I can bring the car back half full. Came back with it half full and she denied saying that. Wow! the car was 75% full when I got it and when I Brought it back it was 50% full and they tried to charge me for the entire tank! Not the 25% that it was missing! They will literally try anything they can to charge your card over and over! I never ever had a problem renting from them in the past 4 years but this place here is TERRIBLE! Once they have your bank card information they will charge it over and over again! Go rent at enterprise this place ain’t worth it.

K G

I made reservations via Amex (since I get a gold membership with Hertz) for a pick up truck. When I arrived first thing in the morning for my reservations, they told me they didn't have the truck. I could wait an hour for it or go get it myself out of province. By far, my worse experience with Hertz. I since used Alamo through Costco and receive seamless service.

Jean-Nicolas Marcotte

(Translated) Poor customer service. The young man at the front desk is arrogant, rude and mushy. (Original) Service à la clientèle médiocre. Le jeune homme à la réception est arrogant, impoli et baveux.

Dieter Stahl

(Translated) Need clubwagon fake advertising (Original) Needet clubwagon fals adverisement

Eugene Rosenberg

Prompt, good service. Left belongings in the rental and was informed and within hours it was in my possession. Thank you.

Jawdat Saleh

I have been renting here for 3 years now. I have never had any problems with them. The staff are quick and courteous and the cars run well.

Deborah Kiana

Worst place to rent a car.

Aaron Storey

NEVER EVER give this place your bank number. EVER! They will charge you and say "it was auto generated". Here's my story. I was in a small car incident. The woman's insurance paid for everything, EVEN THE RENTAL. Or so I thought. I got home from dropping my car off at the shop, and what do you know - there was a $95 charge to my bank. I called and was told it was a security deposit and insurance, both of which were NOT discussed to me when I got the rental, and neither of the charges were authorized. That was in mid-December 2017. Today, Jan 24, 2018, there is a $155 charge to my bank. When I called in, I was told that it was "auto-generated" and the manager didn't know why. She guessed it was because my account was still pending. Huh? Exactly. So now I have to dispute this transaction with my bank, call the insurance company for "reimbursement" because Hertz is a company that likes to steal money. I'm also going to get a new bank card because knowing how shady this company is, I'll probably get charged again next month.