Reviews of Hertz Car Rental - Gatineau - 105 Rue Jean-Proulx (Rent Cars)

Danielle Rouzard

(Translated) Good service and very fast. (Original) Bon service et très rapide.

Jacynthe Gingras

We rented a car for one day cause are car needed repair. Benoit was trying to asked us to pay for 2 days when it's not even 48 hours we had the car, and the guy that drove us back to our garage had just smoke weed. Plus nobody was had masks

Linda Morell

Best possible customer service

patrick Dubois

(Translated) good service. effective. and not expensive. this is not the first time i have rented with eu, i am always very satisfied with their service! (Original) bon service. efficace. et pas cher. ce nest pas la premiere fois que je loue avec eu, je suis toujours bien satisfait de leur service!

Ana Co

(Translated) Very good customer service, price a little higher than elsewhere but they are open and have cars available all the time. Good shuttle service and large choice of vehicles. ???? (Original) Très bon service client, prix un peu plus élevé qu’ailleurs mais ils sont ouverts et ont des autos disponibles tout le temps. Bon service de navette et grand choix de véhicules. ????

Lucie Lafosse

(Translated) When returning the car, Hertz forced us to pay for insurance that we had voluntarily refused when booking on the internet, it was an additional $ 60. The tone rose when we expressed our disagreement and we finally preferred to accept in the face of the threats made. In addition, our car had a problem, the insurance did not cover this problem (obviously) and had to be taken to the garage for an oil change: $ 800 for 5 hours of labor (it takes 2 hours maximum) ... A joke. We are very disappointed that they were able to take so much advantage of us. I strongly advise against it! (Original) Au moment de rendre la voiture, Hertz nous a forcé à payer une assurance que nous avions volontairement refusé lors de la réservation sur internet, il s'agissait 60$ supplémentaires. Le ton est monté lorsque nous avons exprimé notre désaccord et nous avons finalement préféré accepter face aux menaces proférées. De plus, notre voiture a eu un problème, l'assurance ne couvrait ce problème (évidemment) et a du être emmené au garage pour une vidange : 800$ pour 5h de main d'oeuvre (cela prend 2h grand maximum)... Une blague. Nous sommes très déçus qu'ils aient pu autant profiter de nous. Je vous le déconseille fortement !

Timon Nuernberger

The employee was extremely rude and tried to rip us off. He did not accept my reservation and didn't rent me the car, even though I fulfilled the rental & legal conditions in Québec. My slightly older partner had to rent it instead and when he set up a new reservation, he knocked off 3.5 hours on the last day of rental, shifting our trip plans practically to the middle of the night. The car was fine but it had an almost flat tire that we consequently had to pump ourselves. When the employee told me to check for pre-existing damages, he did accept none of the damages I circled in and ridiculed me for looking precisely. Very unpleasant experience! Please double-check before renting at this place.

Roger Chénier

(Translated) Good service (Original) Service bon

Kevin Vargas (Mark - Kevin)

Not many cars available, maybe high season but good costumer service

Jean-Julien Hotte

(Translated) Thanks Ben! The real rental place in the Outaouais! (Original) Merci Ben! La vrai place de location en Outaouais!

Ms. Oh

BENOIT IS EXTREMELY UNPROFESSIONAL. THATS A MANAGER!? SHOCKING!

Sylvain St-Pierre

Very good service, very good selection of vehicles.

sofia Makhoukhi

(Translated) A very bad experience. You expect a price by booking when you arrive you find yourself having to pay double !!! (Original) Une très mauvaise expérience. Tu t attends à un prix en réservant en arrivant tu te retrouves obliger de payer le double !!!

Andre Trepanier

Reserved a truck. Confirmation was quick and pickup smooth. The final invoice was $90 more than the reservation quote. Emails to their billing and service departments were never answered. Stay away from this place. Even proof in writing is not sufficient to get a honest treatment.

Samuel Denis D'Ortun

(Translated) Stay away from this place (Original) Tenez vous loin de cet endroit

Lucie Ferland

(Translated) Already rented a truck! Good service (Original) Déjà loué un camion ! Bon service

Aïcha Awill

(Translated) Worst customer service I have had to deal with. On Friday November 12th I rented a car with this company, the young lady who rented the car to me never told me that she had limited my number of authorized KM. I took their insurance because I was not sure if I was insured with my credit card and the young lady told me that as I was taking out their insurance she was going to give me a promotion with the price of the car. I didn't ask myself any questions and just left. Note that I had confirmed on their website that the base rate had UNLIMITED km. So it was not my surprise when I see on my visa this morning almost $ 200 for a rental day, can you imagine? because yes I returned the car on November 13 at the same time. So I call Hertz, being surprised, and there a man who is so aggressive answers me by telling me that he was not there when I rented the car and that I only have to call back tomorrow when his colleague would be present. I have never been spoken to in such a tone, he was borderline annoyed by my questions and told me that he cannot help me. So I called Hertz customer service and escalated my problem to head office. I am waiting to hear from them to resolve my issue and will update you once it does. But if you want advice do not go rent a car with them because when it comes to solving your problems no one is responsible, if the young lady no longer worked for them I imagine that the gentleman would answer me too bad for me she doesn't work here anymore so they won't solve my problem. I don't have to call back the next day because Monsieur was not there when I rented my car, he is just as much a representative of Hertz as the young lady with whom I rented, that's not my problem if it is Pierre, Paul or Jacques who made the arrangements for my rental because they all work in the same capacity at Hertz. Usually I rent my cars with company and have never had any problems. I said to myself for once to try with the competition but what a disappointment, I will never come back to Hertz again (Original) Le pire service à la clientèle avec lequel j'ai eu à faire affaire. Le vendredi 12 Novembre j'ai loué une voiture avec cette compagnie, la jeune dame qui m'a loué la voiture ne m'a jamais spécifiée qu'elle avait limité mon nombre de KM autorisés. J'ai pris leur assurance car je ne savais pas trop si j'étais assuré avec ma carte de crédit et la jeune dame m'a dit que comme je prenais leur assurance elle allait me donner une promotion avec le tarif de la voiture. Je ne me suis pas posée de questions et je suis juste partie. Notez bien que j'avais confirmé dans leur site web que le tarif de base avait les km ILLIMITÉS. Donc qu’elle ne fût ma surprise quand je vois ce matin sur ma visa presque 200$ pour une journée de location, vous imaginez? car oui j'ai rendu la voiture le 13 Novembre à la même heure. Donc j'appelle Hertz en étant surprise, et là un monsieur tellement agressif me répond en me disant qu'il n'était pas là quand je louais la voiture et que je n'ai qu'à rappeler demain quand sa collègue serait présente. On ne m'a jamais parlé avec un tel ton, il était limite agacé par mes questions et m'a dit qu'il ne peut pas m'aider. Donc j'ai appelé le service à la clientèle de Hertz et j'ai fait escaladé mon problème au siège social. J'attends de leurs nouvelles pour résoudre mon problème et je vous mettrai une mise à jour une fois que ce sera le cas. Mais si vous voulez un conseil n'allez pas louer de voiture avec eux car quand il s'agit de régler vos problèmes plus personne n'est responsable, si la jeune dame ne travaillait plus chez eux j'imagine que le monsieur allait me répondre tant pis pour moi elle ne travaille plus ici donc ils ne vont pas résoudre mon problème. Je n'ai pas à rappeler le lendemain par ce que Monsieur n'était pas là quand je louais ma voiture, il est tout autant un représentant de Hertz que la jeune dame avec qui j'ai loué, ce n'est pas mon problème si c'est Pierre, Paul ou Jacques qui a fait les démarches pour ma location car ils travaillent tous au même titre chez Hertz. Habituellement je loue mes voitures avec entreprise et je n'ai jamais eu de problèmes. Je me disais pour une fois essayer avec la concurrence mais quelle déception, je ne reviendrai plus jamais chez hertz

Odette McNeely

Réservation and pick up went well. Drop off, not so much. It was supposed to open at 8:00 am and finally we left 8:20 and no one had opened the location on Jean Proulx Gatineau. 2 other people were also waiting. Tried calling and a recording said that my call was #2 in the queue.

Emmanuel Deraspe

(Translated) For fifteen years my vehicle lessor (Original) Depuis quinze ans mon locateur de véhicules

Cp and sons General Ltd

(Translated) Service not good, it was crowned by (Benoît ccire) in Gatineau, it was made to us inspection service is not good and it is sure we will not stay there (Original) Service pas bien on c’est fait sacrer par (Benoît ccire ) à Gatineau c’est nous a fait inspection service est pas bon et c’est sûr on va pas rester sa là

Sylvie Murray

(Translated) Very poor customer service. The man at the counter clearly doesn't like his job. He doesn't answer questions and talks to us in a condescending manner. First and last time I do business with this company and I do not recommend it to anyone. (Original) Très mauvais service à la clientèle. L'homme au comptoir n'aime clairement pas son emploi. Il ne répond pas aux questions et nous parle de manière condescendante. Première et dernière fois que je fais affaire avec cette compagnie et je ne la recommande à personne.

Marie-Noelle Dupont

(Translated) the customer service is very bad. We arrived at the Hertz after making a reservation in person 1 month before for a valve. The young man at the front desk was very rude and arrogant. He tells us that there are no valves left and that all he can give us is a pick up because "there are no valves left and he cannot build us a truck". After several painful minutes, of agitation and total despair, he finally found us a truck double the size. So here we are on our way to Montreal with an oversized truck and a very bitter taste of our experience. If you book with them, I recommend that you either know how to drive a truck or be professionals to complain about. Good luck and happy July 1st! (Original) le service à la clientèle est très mauvais. Nous sommes arrivés au hertz après avoir fait une réservation en personne 1 mois avant pour une vanne. Le jeune homme à l'acceuil était très impoli et arrogant. Il nous dit qu'il ne reste aucune vanne et que tout ce qu'il peut nous donner c'est un pick Up parce qu'il " ne reste aucune vanne et qu'il ne peut pas nous construire un camion". Après plusieurs minutes pénibles, d'astination et de désespoir total il finit par nous trouver un camion le double de la taille. Nous voilà donc en route vers Montréal avec un camion démesuré et un goût très amer de notre expérience. Si vous réservez avec eux, je vous conseille de soit savoir conduire un camion ou d'être des professionnels à chialer. Bon courage et bon premier juillet!

Kdesign

Device suck

Daniel Argudin

Helpful friendly staff

Martin Sarault

(Translated) Excellent service, clean and recent vehicles. (Original) Excellent service, véhicules propres et récents.

Josh De Vouge

Customer service done right. Benoit is extremely helpful.

Julia Dudkovskaya

The final invoice was $90 They have hidden charges. Stay away from from this place

Dorell Williams

Worst customer service ever. They purposely lock the gate at night so that you cant drop the truck off just do they charge you and extra day. Even if you drop it off first thing in the morning they charrge you for the full day then rent it out to another client and charge them. Really unfair and they dont seem to care. Other hertz on Ontario side are much more easy to deal with. No need for the rude attitude no customer service.

mon compte

(Translated) No fuss. A bus stop not far from the shop. (Original) Pas de prise de tête. Un arret de bus pas loin du magasin.

Justine Cécire

(Translated) The service is excellent. The manager Benoît is super nice and polite. Very good service. (Original) Le service est excellent. Le gérant Benoît est super gentil et poli. Très bon service.

Michel Longpre

Excellent service

Clara Dufresne

Benoit should not be in any business involving customer services! Not only he has the worst attitude, he always tries to find a way to over charge. I have been waiting 1 month for a reimbursement for charging us an extra 1,000 KM on a truck rental! Good thing we took a picture of the mileage when we dropped the car. Be careful everyone!

Mohammad Pour

The worst rental company I have ever dealt with. They don’t care if you have any problem with the rental car. They also charge you after you returned the car without a notice

Dan St-aubin

Never had an issue. they even open earlier then advertised on most days. Benoit is professional and get the job done right

Gwen Pozzolo

Overcharged me...I noticed and girl did refund....then I went to check if I got everything out of the car the girl whp worked there jumped in and said I don't see anything just go inside and I will give you receipt then drove away in the car...I noticed after I left and drove a few blocks...I had to go back and get my phone that I left in port charging cubby...

Daniel Labelle

(Translated) The Benedict manager is very arrogant and rude drooling with customers. He charged me a fee on the credit card after I returned the car and left without telling me. I phoned and was arrogant. I can not recommend this place. (Original) Le gérant Benoît est très arrogant baveux et impoli avec la clientèle. Il m’a chargé des frais sur la carte de crédit après que j’ai retourné l’auto et parti sans m’avisé. Je l’ai téléphoné et il a été arrogant. Je ne recommande vraiment pas cette endroit.

Carol Hebertville

(Translated) Unacceptable. You are charged unjustified additional fuel costs. Avoid if possible (Original) Inacceptable. On vous facture des frais d'essence additionnels injustifiés. Éviter si possible

Gilles Renaud

(Translated) Good setvice ???? (Original) Bon setvice ????

Habib Cisse

Always rent from this place. The staff is friendly and nice. Never got any problem with them or the car itself. They make renting so easy.

Widi Yina

Very rude and bad customer service, they don’t give details on how to drop the car and no excuses when they make mistakes, and they are very happy when it’s time to charge you an extra day.

Milana Simikian

I've been a Hertz customer for years and was always satisfied with the company and their services, but not at this location! They have a strict rental policy where they count every minute of your rental, so if you return your car after their office has closed and drop your keys off at night they will charge you for one extra day. The parking lot also gets locked up at night and is not accessible. Very disappointed and will not be going back to Hertz. Too bad.

Em J

(Translated) you have to be careful because it loads things when you turn the car over. (Original) il faut faire attention car il charge des choses quand tu retourne la voiture.

Brian Findlater

Benoit, it's good.

Rene Robert

(Translated) Great (Original) Super

Igor Ndayiziga

(Translated) Benoit lied to his boss that I paid 2000 cash during my accident when he charged that on my credit card without my consent despite having paid the total insurance And the reason for the charge and he told me it was because I'm under 25 years old. (Original) Benoit a menti à son chef que j’ai payer 2000 cash lors de mon accident alors qu’il a prélevé ça sur ma carte de crédit sans mon consentement malgré que j’avais payer l’assurance total Et la raison pour laquelle du prélevement et bidon il m’a dit que c’était parce que je suis moins de 25ans.

Alex Smiatana

(Translated) If you want the worst service in the world with the staff who don't care, come here. You order a class of car online, we present you a compact, no forgiveness or 'sorry', you come here. Want to be charged an extra $ 57 for a 40min delay, you come here. The credit card discount doesn't go 'we don't know why, it's like that', you come here. $ 270 for a 24h40min Elantra, you come here. Usually I use another rental company, that day they didn't have the car I wanted, and I decided to try another rental company ... not a big idea. (Original) Si vous voulez le pire service au monde avec le personel qui s'en fout, vous venez ici. Vous commandez en ligne une classe de voiture, on vous présente une compacte, sans pardon ni 'désolé', vous venez ici. Vous voulez être chargé 57$ de plus pour un retard de 40min, vous venez ici. Le rabais de carte de crédit ne passe pas 'on sait pas pourquoi, c'est comme ça', vous venez ici. 270$ pour une Elantra de 24h40min, vous venez ici. D'habitude j'utilise une autre Entreprise de location, ce jour-là ils n'avez pas la voiture que je voulais, et j'ai decidé d'essayer une autre compagnie de location... pas une bonee idée.

K G

I made reservations via Amex (since I get a gold membership with Hertz) for a pick up truck. When I arrived first thing in the morning for my reservations, they told me they didn't have the truck. I could wait an hour for it or go get it myself out of province. By far, my worse experience with Hertz. I since used Alamo through Costco and receive seamless service.

Jean-Nicolas Marcotte

(Translated) Poor customer service. The young man at the front desk is arrogant, rude and mushy. (Original) Service à la clientèle médiocre. Le jeune homme à la réception est arrogant, impoli et baveux.

Eugene Rosenberg

Prompt, good service. Left belongings in the rental and was informed and within hours it was in my possession. Thank you.

Deborah Kiana

Worst place to rent a car.