Reviews of Enterprise Rent-A-Car (Rent Cars)

alysha watson

Probably the best customer service you can find in all of Grande Prairie! It was my first time renting so I was nervous, but Daniel assured me of everything and he went above and beyond to make my experience the best! 10/10 would highly recommend!! Thanks again!!

Marcin Sobczak

Booked car in advance from ireland using my debit card details. After week in Toronto we arrived with four full suitcases planning to go out of town for a week. My credit card didn't work (totally my fault) I had 3 debit cards, but they refused to take any of them. Standing in a middle of a street and nowhere to go we googled car rental places in the airport that take debit cards. Took a cab to the airport and asked for a car. Girl took my debit no problem, have done everything exactly the same way as guy in Hamilton- I couldn't choose a car (I understand that). Then I discovered I was renting from Enterprise also. So not only Enterprise refused to take my debit (I kinda understand) but they didn't inform that their branch in the airport take debit (which doesn't make any sense) In the end I've got car twice as expensive and a lot of stress. Not the way to run business and treat customers.

yubraj thapa

This enterprise is terrible. I cant believe how they charged me instead of my insurance. My insurance sent them fax/ email telling them to send my insurance the bill . They rather charge me from my credit card. I called them like 4 times to remind that and still I have not been taken care of. Its such a waste of my time and effort for something that I am not responsible. I should have never used their services and am never going back to this enterprise location!

Patricia George-Zwicker

Fantastic service as always!

Rishav Kumar

Best

Raja Singh

Quick service but wont listen to you much.

virg

Don't book through an on-line wholsaler. In the end, it will cost more than just walking in and renting direct from Enterprise. Trust me. And The staff at this location are kind, profesional, and informed.

M-A Leger

(Translated) Excellent service at this branch! (Original) Excellent service a cette succursale!

Lawrence Merritt (Larry)

Awesome service!!! Toyota Tacoma is not recommended for if you are used to drive a full size truck but Josh was an extreme pleasure to deal with. They all work well together, Emanuel, Benjamin and the gang are all great. I even saw Abby in her high heels and dress pants getting her hands dirty and vacuuming a car!! Good job everyone!!

Ridwaan Toure

Always received great service here especially from Nick W. The cars clean, no issues with making reservations and they accomodated me when I messed up my reservations. Also the online options work really well to make it smooth

Mary Carroll Lalonde

Forgot my extended seat belts, staff said it wasn't there., staff called my insurance company to inform them that I was renting a vehicle cause I had an accident, which was false information, and caused me alot of grief!

Jill Douglas

Outstanding experience every time!

Alexandra Rada

Amazing! Our car got stolen and they were amazing. They talked to the insurance, let us know when we had to return the car so we don't have any "surprises ". We ended up renting for an extra month and they let us keep the same car for the entire time. Jeremy, was SUPER HELPFUL!

Nick Curtis

Terrible. We had a tragic death in the family and have it rush to NB this morning. Phoned in a reservation, made it clear that I don't use credit cards. Got all the way there to rent and was denied and rudely treated by management. Policy states that prepaid Visa, debit and cash can be used for deposits and payment with proof of address, Besides if I'm paying everything up front, why require it? Are you going to charge my credit card $30,000 for a wrecked car? No that's what insurance is for. They wouldn't do one thing for us and treated us like lesser individuals and even laughed about the funeral as if we were making it up. Terrible all around. Never again.

Justin Caldwell

Friendly service and great selection of cars.

Travis Kelly

Rent a van from here and was pleased with the exceptional service. Will definitely back

Henrique Schuldt Langner

(Translated) all within expectation. I recommend! all within expectation. I recommend it! (Original) tudo dentro da expectativa. Recomendo! all within expectation. I recommend!

Alejandro Fuentes Martinez

(Translated) Very good. Recommended. (Original) Muy buena. Recomendada.

Ethan Do

Six stars out of five! It’s not the first time I used this enterprise location. They have been very consistent with their customer service. It’s a busy location, but the staff are level-headed and do not compromise on the level of service. Here are a bunch of “acts of kindness” They will pick you up and will even drop you off! They will open doors for you, while most places wave at you from behind the counter. Even if they are busy with someone else and you are fifth in line, they will still acknowledge your existence. One time, I filled up the tank of gas because I couldn’t remember what was initial level. I was too lazy to go in the car to fetch the paperwork. When I returned the car, the rep said that I just needed half a tank of gas. He wrote me a credit for half a tank of gas! Today, they absolutely topped it off for me. I was rear-ended and dropped off my car at CARSTAR, which was less than 200m away (a two-minute walk for a three-legged turtle). Ibrahim, the assistant manager, STILL picked me up! Not to drop me off and do the paperwork so that I can pick up the car. He actually picked me up in the SUV that I was going to drive away with. This way, I can transfer all the loads of things from my vehicle. He also helped me with the heavy stuff, since it was difficult to lift after the whiplash and bruised knees. Pros: epic service by legendary reps. Cons: prices are reflective of the service, but that’s fair. Recommendations: Reserve online is best as this will speed things up.

Gary Davis

Courteous and fast rental process however, severely excessive alternate drop off fees.

Matt Brodie

Professional and helpful. Not always a standout amazing experience, but they get the job done.

Ryan Schott

I rent from here quite frequently, the staff is always smiling and friendly. Have not had any issues ever.

Ellie Poirier

No customer service what so ever

Natasha P

We have rented from this location recently and just reserved another rental for this weekend. This is an excellent location with very good customer service. The vehicle was exceptionally clean. We highly recommend Enterprise Hull/Gatineau! Merci :)

Steven Brown

probally one of the best branches, great bunch of guys.

Cem Emre Bakar

All friendly fast reliable services.

Josh Crow

Very friendly, very interested in making the experience good.

John Gibson

Enterprise is a great spot to get what you need.

Theresa Butler

Very professional, friendly, and efficient.

Neil Wick

I've rented cars here several times and it has always been a good experience. They will pick you up and drop you off before and after your rental.

Cinda Gorman

Initially we were disappointed to have to rent a pickup truck but our lengthened stay in Halifax made that a two thumbs up being able to haul our bikes around. Especially appreciate the pick-up service, the Friday night drop off timing and the negotiating Enterprise did with our insurance company. Great service!

Juan Manuel Ramirez

Really good staff and very nice customer service, the price is good, I highly recommend this place to rent.

Daniel TWH

Atagun made a great experience out of what could have been a very bad one. Thank you

Parker McDougall

Garbage. I booked with an agent in the phone. I showed up 2 hours later, they informed me they don't have that vehicle. Disappointed. Zero stars

Benjamin Nolastnameforyou

Great service they make your life easier when renting vehicles

Karam Kaur

We mostly use them.. good prices

Paul Turner

Great service and a nice upgrade to a luxury car from a full size

Adam Mercer

Friendly, fast, and very easy. Probably the best customer service experience you could expect.

Stephen Barrett

Totally amazing customer service. Representatives are more than willing to help with reservations and options. Friendly staff. Very reasonable pricing with great selection of cars.

Jono Hunter

Sure, I should have checked but why would you accept a booking for 12pm on a Saturday when you close at 12pm on Saturdays? ????‍♀️

tomas droppa

I booked truck RAM 1500, after arrival I get vw golf instead RAM for same money. Vw was dirty inside and also outside, tank only 5/8 full. I booked also baby seat - they did not have any... When I returned car (with approx 6/8 fuel) they asked If i was satisfied :D They ofered me 15% discount due to car change. After few days later when I checked my bank account I realized they charged me 30CAD more than original price... i sent them email why and there is still no reply from enterpriese..(3 weeks gone..)

Nadeem Khan

Very good place

Melissa T

Extremely expensive. Great service. Haven't had any trouble upon return although i have heard others have. Very difficult to get a pickup. Good for cars and suvs. Friendly staff. I will go back.

Melinda elliott

Great ppl good services

kanne

The service I had returning the car ok I guess I thought the guy was kinda rude and mean to Me when I asked him will it go back into my bank debt card he said I explained that to you already to you but he didn’t had to be so rude and mean about it I felt Discriminated

Ashleigh

We went here after being in a serious car accident and staff we friendly and efficient. They made the process of renting a car easy on us and we appreciated that. I would strongly recommend this location for all rental needs. I personally dealt with Nick and Chris. Job very well done!!

Cindy Armstrong

I found the staff to be so nice and helpful. I would recommend Enterprise to anyone.

Amit Shauli

you know how to take the reservation, you just don't know how to *hold* the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them. - Seinfeld episode in real life. Rude manager named Jason suggested to take MID SIZE CAR instead of the PICK-UP TRUCK i reserved.

Randy Nadalin

Had an issue with rental, they refused to listen and help rectify the situation. Very condescending attitude.

Robin de Bled

Generally car rental places are all about the same. Somehow whenever I rent a car it doesn't matter how much information I've already given them, it takes twenty minutes for them to enter it all again and try to upsell me on everything. This Enterprise location was different. The staff was super friendly and efficient. They got me into a car in minutes, even upgraded me. Went over the damage policies in the car more thoroughly than any other rental place I've been to (in a good way - I wasn't so concerned about minor scratches) and gave me a ride back to my house when I dropped the car off. I'd actually tried to rent from the other Guelph location prior to this but when I showed up at the counter with my American drivers' license they told me I needed to come back with my passport - something that I've never had to do at any rental place in Canada ever before. I decided not to give them my business and came here instead where, fortunately, they were much more reasonable. If I was renting in Guelph again I'd be looking here first.

Andrew Wheeler

Staff are helpful, friendly and extremely professional.

Jeffrey Kroll

Great rates. Fast friendly service and they always pick you up and drop you off when required. Fast check in and check out.

George D.

Very busy place on Saturday morning. Once we got a free staff person it was very quick.

Birendrajit Singh

Best car rental place. Always has a wonderful experience with them.

Ricardo Herdy

Best option.

William Dooley

Easy pickup - We found our Sydney and Baddeck drive to be easy, directions from the Enterprise people was a Google map, but it worked fine. Our return was a little iffy, as we found construction had blocked the name of the street that we needed to turn onto to go back to the Enterprise office. So... we found the landfill and took a tour around it to get back to their office! Thank you for your pickup and delivery to our cruise ship!

Tara Signorelli

The service we got from Trish was very good, but the building is old and tired and didn't smell good.

Tena Cormier

Excellent service !!

Marissa Fleet

The people working at the store location were super helpful and friendly, however when calling to make the appointment for the rental we had issues with the representatives not giving accurate information including what is required for a rental. As the on-site staff were so accommodating we have been able to resolve this issue, however I feel that the representatives assisting on the phone need better knowledge about the policies and procedures regarding rentals.

Shirley Crummey

Worst car rental place of all time. I think you need to change your paying options, cause most people use a debit MC or debit Visa. And they don't accept cash. How freakin hard is it to rent a vechical on this island. I'll make sure my opinion of this place goes viral. Imagine I came home for a visit and couldn't get around. Thanks for nothing.

Anneliese Blommestein

My husband and I returned our car rental to this location and the people here are so friendly and helpful. When we accidentally left our camera bag inside the store (whoops!) the employees made sure we got it back. Thank you so much for a great car rental experience!

Labi Kousoulis

Great service.

Gayle Goldstone

Everyone there is professional, friendly and helpful. Great all around client service.

Dominic Cyr

(Translated) Efficient, fast and professional service. Well maintained cars. Shuttle not available when I made the request. (Original) Service efficace, rapide et professionnel. Voitures bien entretenues. Navette non disponible lorsque j'en ai fait la demande.

Lekhani Ray

Rentals have been getting slightly steep, still better budgeted than most other places

Apoorv Patel

Third class experience I ever had. They won’t provide me a car I booked and not even similar size. Every sales guy asking for a different money hold. One guy is asking 150$ deposit and then he went somewhere in the middle and then manager comes and asks 250$ deposit. Not educated staff. They don’t know how to treat customers. Please change the staff, specially manager.

李世博

It has more choices than other enterprise in Halifax.

Tatyani Rouse

I'm from Toronto but I always book with them everytime I go toHalifax and I always get amazing service!

Nicoleta S

I love this particular office. All stuff are very friendly. As a Premium Member Club I am getting points that I can use towards my next rental. They are giving me also free upgrade to a bigger car. I recommend this office. As well to become a member an Enterprise Premium Plus Member⭐️⭐️⭐️⭐️⭐️

Mohsen Mohammadi

Simply perfect

alain gravel

(Translated) Excellent shuttle service (Original) Service de navette excellente

Hossein Hassanzadeh

Awesome and friendly employees. 100% satisfied!

Kanku

Top notch company with top Notch customer service unmatched by any other car rental Companies. The friendly atmosphere accompanied by beautiful employees makes this place a haven for renting vehicles. Big shout out to Nancy and Kofi for the outstanding customer service and keep up the good work.

Harold Nolte

They did really good getting lots of people supplied with cars when our cruise ship came into port. They had multiple people there to help so everyone got served quickly.

Carl Giguere

Dealt with them through my insurance company after an accident. Quick and courteous service.

Michael Lambright

Ray went above and beyond to make sure we got what we needed

Shawna rocks her feathers with hoops williams

I liked this company til they were caught charging me extra coverage when I said NO and they had to reimburse me HUNDREDS back then they say they don't accept e.i as an income BUT accept welfare as one SMH with covid MANY were out of work and only had e.i

Liaquat Ali

Impressed with their customer service

Alex Haack

Grewt services with frendly staff. Shuttle service available.

Sean

Awesome service.

Laika Jewel

2021-02 - We have heard nothing more. They were going to charge us another $456 but they haven't done so. We only lost the first $250 from the deposit they didn't refund. I hope they are doing a better job inspecting cars now, but we will never rent from them again. Review 2020-08 - We have been renting cars consistently about 6-8 times a year & have never had to deal with a situation like this before. We mainly rent through Avis and National (no complaints, both good). Enterprise (damage claim #16308052) we didn't damage their car & we are still waiting for a resolution. My husband and I rented a car and drove it 1.9 km to our home (we live in the same neighbourhood as their rental office). During the inspection Enterprise did with us before we took the vehicle off the lot, the employee went inside the car with my husband while I stood outside the car & waited. As they were writing up the paperwork on an ipad in the car, I could see a constant drip, drip, drip coming from the passenger side wheel well/housing. Since the car exterior was very clean I thought they must have just put it through the car wash & that the drip was water. We took the car home and parked it for 45 minutes in our driveway. When we came back out to the driveway we noticed it was still dripping & that it was leaving a coloured blueish puddle on our driveway. At that point we knew it wasn't water dripping from the car and that the car had an issue. We called Enterprise, but they didn't answer, so we drove it back to Enterprise and they gave us a different vehicle. The next day they called us and charged us for the damages, saying that we did the damage to the car that caused the leak from the washer fluid reservoir and at that time they said there may be even more damages to the car that we were being blamed for. The mechanic says that a crack to the washer fluid reservoir normally occurs if the summer fluid is not replaced with winter grade fluid when the temperature outside is freezing. This car in particular does not belong to the GP location, but to a Calgary location. They have not given us our $250 damage deposit back yet. Now it's October and they have billed us with about another $456. We know that the employees at Enterprise didn't inspect the car properly at ANY point before we rented it and that it shouldn't have been rented out to anyone in the state it was in. Now we are stuck with a battle with the company because of the carelessness by staff and lack of proper procedures by the company. They seem to have a big operation with lots of staff so I'm not sure why they are not inspecting vehicles properly. It could be that their procedures are to only inspect vehicles as they are going out, but that's not satisfactory given that they may not walk around the vehicles properly at this time and in this case, they say the car was just returned from Kal Tire where they say it was getting an oil change. There should be multiple times when vehicles are inspected (with all fluids topped up at the time of inspections) to ensure that all vehicles are in working order before customers take them. With this particular incident, they told us that Kal Tire didn't notice the washer fluid dripping at that time. My question is, was the washer fluid reservoir filled at that time, because surely they would have noticed it dripping. Also, why are they not inspecting the car themselves and relying only on what Kal Tire tells them is right or wrong with the vehicle? And why was the oil getting changed at Kal Tire for a 2020 car? Usually new cars get oil changes at the dealership. If anything, it only shows that they were not inspecting the vehicle properly on a number of occasions and that the only inspection they did do that was done with us, they missed noticing that the washer reservoir was leaking. Online I see bad reviews for Enterprise charges for false repair claims and/or damages. CBC has done a "Go Public Investigation." There are bad reviews on Facebook and Better Business Bureau site.

Jorge Fatyas

Excellent service in a complicated time... Love them!

Kenn Watson

Above expectations of service. Tom picked us up in city. Knowledgeable of the city and surroundings with great recommendations of what to do when we asked about what we wanted to do. Entire team behind the counter were enjoying their time at work. Dan checked us in. Very accommodating, went beyond expectations with service. We picked up a box of Vandals Donuts for the Enterprise team in appreciation of their service. Absolutely will return to this specific location Thank you Tom, Dan, the shop staff and the rest of the team

Michelle Radaszewski

Very helpful and friendly. They were able to find me a vehicle to rent at the last minute.

GABRIELA 317

called in to rent a vehicle for my customer. spoke with customer service out of the usa. told them i need a car for my customer and that i needed to bring it to her. she said no problem the girl at the rental will explain everything to you. get there and it cannot be done because my customer has to be there. closed my office to drive to the location to pick up the car and it could not be done. not impressed at all. deceptive, misleading there are better less misleading place to deal with. not a professional place to deal with at all.

Vignoble La Mission Vignoble La Mission

(Translated) Great team ... Always good cars ... Nothing to say (Original) Super équipe... Toujours de bonnes voitures... Rien a dire

Jaclyn Bradstock

Wish I would have went to my regular Woodlawn location. Very disappointed.

David

A+. Never had a problem here. Some of the most friendly staff I have ever come across. Often given free upgrades. Fast service as well. Nice selection of cars. Highly recommend this place for your future car rentals.

Armand Brunelle

(Translated) Fast and courteous service. (Original) Service rapide et courtois.

Richelle Hoar

Had a very positive experience with our car rental return at this location last week. During these challenging times it was wonderful to be connected with staff who were helpful, worked timely/efficiently and easy to discuss options with. So happy to have access to exceptional service in the area and really appreciated the help Ray provided while we returned our vehicle. Thanks for having nationwide access and clean well maintained rentals.

Pascal Bennett

The best car rental company I've ever used. Seriously. Outstanding customer service, crystal clear communication and mostly very new cars with all the bells and whistles. Very happy they're my local

Youssef Alsharawi

Good service

Vivek P DEVAN

Good cars for good price

Know Thyself

Not bad

Haider Alsaeq

Professional staff

Arnold Karl

(Translated) Professional service people smiling (Original) Service professionnel personnes souriant(e)

harleymanpearce

Awesome people to deal with, Kofi in Grande Prairie was awesome but Enterprise need long box diesels, gas trucks are brutal on fuel

Robert Ens

Excellent service

Mo khalid

Very good rental cars shop and I recommend it

Dave Hawley

Always very accommodating with schedules and special car requests

Ethan-alexzander Burke

I’d give less if possible! they Pride themselves on being family owned and all and how they treat their customers like family yet they are rude and don’t even try to be hospitable!!! Also a few times the person that’s to pick you up was an hour late!! Disappointed would never rent from this place again

Ana Co

(Translated) I still wonder if there was a hidden camera. Served 30 minutes after the pick up time. The 30 minutes is because they naturally handle customer requests on the phone during and in front of the customers on the spot, so for sure, they are falling behind. Once you take care of me, despite 5 pieces of evidence, I am sent home (on foot of course because the shuttle is not yet in service) to go looking for another. Back to the agency, 5 clients in front of me. I wait a few more minutes before my turn arrives. In 30 seconds, I am finally told that my driver's license is no longer valid (???). Yet valid for life in France, I am told that I had 3 months to get a Quebec license. - '' But sir, I have explored 4 provinces and I have thousands of miles on the rental car, 11 years license, 0 accident, 0 speeding '' "I do not want to lose my job," he answers. Your license is not valid here '' Neither tourist nor Canadian citizen, so no self for me after 1:30 with them. Thank you Company. Never again. (Original) Je me demande encore s'il y avait une caméra cachée. Servie 30 mn après l'heure de pick up. Les 30 minutes, c'est parce qu'ils traitent tout naturellement les demandes des clients au téléphone pendant et devant les clients sur place, donc c'est sûr, ils accumulent du retard. Une fois qu'on s'occupe de moi, malgré 5 pièces justificatives, on me renvoie chez moi (à pied bien sur parce que la navette n'est pas encore en service) pour aller en chercher une autre. Retour à l'agence, 5 clients devant moi. J'attends alors encore quelques minutes avant que mon tour n'arrive. En 30 secondes, je me fais dire finalement que mon permis de conduire n'est plus valide (???). Pourtant valide à vie en France, on me dit que j'avais 3 mois pour me faire faire un permis Québécois. - ''Mais monsieur, j'ai exploré 4 provinces et j'ai donc des milliers de km au compteur de location d'autos, 11 ans de permis, 0 accident, 0 excès de vitesse'' - Je ne veux pas perdre mon travail., me répond il. Votre permis n'est pas valide ici'' Ni touriste, ni citoyenne canadienne, donc pas d'auto pour moi après 1h30 avec eux. Merci Entreprise. Plus jamais.

syed Rehman

Good staff, well informed and very helpful, very good service

Sajeet Subedi

Poor customer service

TH Hunter

Good customer service. Never have the type of cars you reserved

Galileo

(Translated) Very friendly employees! We rented a car for a couple of days, the cheapest and since they had just rented it, they gave us to choose the car that we like the most! 10 points all. (Original) Muy amable los empleados! Alquilamos un auto por un par de días, el mas económico y como justo lo habían alquilado, nos dieron a elegir el auto que mas nos guste! 10 puntos todo.

Han Zhang

Worst car rental I ever met. We book a full size SUV month ago and called them 3 days before the scheduled pick-up day and they confirmed car was available. But, when we went to pick up car at schedule day, they told us they didn't have a full size SUV and only have mini Van and a smaller SUV, Explorer. Then, we downgraded and took the mini Van. But, again, the break of this mini Van had some problems. The staff is very nice. I understand this is not his fault. The three stars are for the staff who helped us.

Joey Ravary

Gideon from the truck department was very helpful for finding me a rental. 5 star service and I will certainly be back and recommending to anyone needing rentals. Happy customer!

Michael Stepchuk

Great prices and service - really took good care of us and we'll be back

Lumisol Pedrozo Ramirez

They picked us up from where we were to go and rent the car, very helpful!

Deb Buchanan (Ideal Protein)

Made we wait over an hour to get my car. Gave me the car on empty! Only rented twice both times accused me of damaging their car! Travel extensively and have never had an issue with any other car rental!! I will NEVER rent from Enterprise again!

Lydia Calhoun

Place is busy near closing time so go early! Good staff.

André L. Mouura

I'm very disappointed and beside myself with the way enterprise handled my situation. I was provided a rental car service as part of an insurance claim where my car was damaged by someone. Enterprise was recommended by my insurance company to use the rental car service they provide while my car was in the shop. The car that was presented to me was a little outdated and did not have a lot of the features that my car had, so I asked if it was okay to change the car for an updated one. I dealt with a lady by the name of Monique who had no issue and was very nice and provided me with an updated car. First off, this is my first time having to use a car rental service since I arrived in this county 2 years ago so I am not aware of some of the procedures that should have taken place and my spoken English is not very good. For example, I now know that they are supposed to do a walk around of the car so they can document any pre-existing damages however this process never happened. Monique just handed me the keys and told me to sign and that was that. Great service...or so I thought. On the day I went to pick up my car from the shop I was told I could leave the enterprise rental there and I left the keys with a Carstar employee. I asked if I had to wait for enterprise to come and she said no, so I left the car there. A few hours later I was contacted by a enterprise employee who advised me that they "found" some damage and told me in short form that it is what it is and I have to pay for it. I tried to explain to him that while the car was in my care nothing happened to this car. He cut me off and told me that he didn't have time to argue with me because it happened and I have to pay. I asked to see the car and this damage that they claim I caused but he was not interested in working with me, instead they moved very quickly and he advised me that he already sent the car to the shop to be repaired and he could show me the pictures he took and that they already went to my insurance company to make a claim. This was the first time being notified of any damage that I know was not my doing, and they moved very quickly to ensure I had no say or options. Now this has gone to my insurance company without any explanation of what my options are or a chance to explain anything to them. I did not damage this car in any way shape or form and enterprise is trying to pin damages on me that are not my fault. After this whole ordeal with my car getting damaged and then enterprise claiming I damaged their rental, this is going to cost me more time and money and now lawyers fees. I urge anyone who thinks about using enterprises services to think twice. This is the first and last time I will ever use this company and I will make sure to let my friends, family and coworkers know never use this shady company.

Gul Shahzad Sarwar

Great place to rent a car

Jason Belliveau

The staff was very pleasant when we went there. The place was cleaned and well organized. There parking spots are a bit small so it can be a bit cramped of you get a large truck or SUV from them. Only problem I had was the day we brought the SUV back was the day of a snow storm. There entrance to the parking lot is on a bit of an incline and they did a poor job of cleaning in that early in the morning. So If you know the weather is going to be bad plan ahead or you might not get up or stop going down.

Doug Copping

The experience and quality service provided by Colin the store manager at the King St Hamilton location was top shelf. 5+ stars. Calm, caring and creating a level of satisfaction this is not common in most rental car locations. Colin is genuine, explains the process with clarity and setup my fundamental rental car needs with easy. Coming here was a breeze, truly. And now I’m gone with the wind, back on the road ahead of schedule. Great job Colin. Quality service of this nature is rare these days. He really cares. This man deserves a rai$e!

David Fraser

I've rented here a number of times and the experience has been flawless. Very friendly and helpful staff. Most recently, I needed to book a van for a long trip and I shopped around. The competitors did not offer unlimited Kms, but Enterprise did. UPDATE: A few rentals later at this location and others, I'm still impressed with the experience that Enterprise offers. The people are 100% service oriented and very accommodating. I'm trying to think if there's been a time when I haven't been offered a complimentary upgrade. Top notch.

Annemieke Smit-Roeland

We used this service quite some times and so far very happy. The cars are in good shape, prices are never a surprise in the end (very transparant before you sign the contract), and they often gave us a great deal too! Which is always a nice surprise before and/ or after a rental period. The employees are very friendly and quick. We recommend this place to many friends & family.

John M Henry

Good car value !

J. Brown Joachim

(Translated) Quality and service are present. Pleasant experience, recent vehicles (Original) La qualité et le service sont présents. Expérience agréable, véhicules récent

William Johnson

Friendly and fast service.

Shaik Mujtaba

would not recommend this place as they have no respect for others time. Was supposed to be picked up at about 5:40 pm December 17th (close to closing time) but they left me hanging in there. Tried to call them several times but no response after that. Resulting in missed appointments and loss of time. Instead if they should have let me know that it's not possible today, if there's a better time tomorrow.. it's amazing how one instance can change ones perspective towards the entire company..

Nick Walters

Great staff. Favourite rental location in the city

Lee B

I called to inquire about renting a truck and was transferred to Brandon Gillis who is the Truck Branch Manager. After discussing various options and what was available Brandon went above and beyond to provide a vehicle that would suit my specific needs. He asked questions and listened to my concerns and then ensured the price would fit my budget. He even provided a courtesy shuttle service and picked me up at my house the day before I needed my rental vehicle! Brandon provided top notch service and made sure that I was completely satisfied. 5 stars all around for this Enterprise Location managed by Brandon Gillis. Thanks again!

HUSKEY BOY

Very friendly staff, great cars.....Thanks Guys and Girls , looking forward to seeing you again.

YOUSSOUF AYEVA

(Translated) In business with them. Good service (Original) En affaire avec eux. Bon service

Steven Searay

I wont recommend going to enterprise they like to discriminate people on odsp. Saying they don't accept odsp paystubs

Timothy Mcinnis

Car rentals nice cars

Marc Fonda

Good service

kevin stanley

Outstanding services. Great deals if you're flexible in what you want.

good job bob

This is a great place if you want to rent a car and Sydney convenient location , friendly staff good service cars in excellent condition, Rented a Dodge charger what a great car, If you like this review give me a thumbs up

Monique Savage

Enterprise in Smiths Falls there was nobody there degree there was no business card to take and was very hard to find

David J. Fernandes

I've been a customer here for 6 years. The service has gone completely down the drain. Last time I rented, I waited almost 2h for a vehicle. This time I specifically asked for a Caravan and got something else, and they refused to add my second driver because her credit card couldn't take a $150 deposit when my card already had a $250 deposit. They are inflexible and unapologetic and have lost a long time customer. Never renting from Enterprise again. UPDATE March 2019 - I had to use this location again because of an insurance claim. After telling me in the morning that there’s be a vehicle for me at 2pm and I could get a lift (I communicated I needed to bring a 3 year old with me in a car seat) - I call for the lift, there’s no reservation and they can’t pick us up because they’re too busy and hey close at 3. I find the customer service here atrocious. They are constantly understaffed and completely unwilling to do anything at all to make things work. Terrible location. Rent elsewhere if you can.

Yashar Nobari

Grande Prairie's best. You'll always find a warm welcome and top notch service here. They will work with you to make sure you have a vehicle at a good price. The manager, Ray, is an awesome guy who understands how to talk to people.

Vanessa Demitto

Nice staff, good prices.

Xavier Anthony

The staff at Enterprise Rent-A-Car Kempt Rd location was very professional and friendly. I enjoyed my car rental experience with them and I will be returning again to this location when the need arise for me to rent a car while I'm in Halifax. Thanks for the excellent customer service.

Cecil Smith

I use Enterprise anytime I rent a vehicle. Great staff, friendly and helpful. Always great service.

Carmen Lombardi

Amazing customer service, friendly staff. Good selection of cars and reasonable rates. Would highly recommend! Stellar service ????

Fita Bellah

Very unprofessional. The guy kept ignoring us then answering phones and interrupting us. Headaches after headaches. Got here @ 7:50 as they open at 8am and now its 9 and were still trying to book a car we were the only people here to serve very rude to interrupt and answer calls and serve other clients that came after us! We have booked two days ago online for a jeep and they got the confirmation and now they say thetly dont even have it available ?!!! Worst service ever.

Kyle Thomson

Won't answer the phone

Stephen Harstine

Went through an accident and Enterprise had a rental care brought to me very quickly right on the scene. They were incredibly helpful throughout the entire situation (which took waaaaay longer than I could have imagined). I spoke to so many of you people there (wish I remembered names), every one of you went the extra mile to try and meet my needs with solotions instead of barriers. Very nice people to deal with, thanks!!

Rosie Cockshutt

The staff at this location are beyond helpful and kind. They were able to accommodate my very last minute, very complicated request, and helped find an excellent solution to my car rental issues.

Heidi Olds

Always a great experience ! Scored a great deal on a Wranger to drive to the smoky mountains last summer . These people are always going the extra mile to help customers...A+++

Ghislain Dubuc

(Translated) Since Saturday I have been trying to get a vehicle through my insurance. The company attendants cannot find any vehicle for me. There are 19 companies in Gatineau and Ottawa. And not a vehicle available (Original) Depuis Samedi j'essaie d'avoir un véhicule via mon assurance. Les préposés d'entreprises me ne trouve aucun véhicule.Il y a 19 entreprise a Gatineau et Ottawa. Et pas un véhicule de disponible

Thomas Oosterman

New, clean vehicle and helpful well mannered staff. What else do you want from a rental company?

Brett S.

Absolutely horrible experience with this company. Rented a vehicle through them for several days for a trip. A few hours after returning the vehicle, it occurred to me that I had forgotten a personal item inside of the vehicle. Upon contacting them about it the following day, they completely denied the item even being in the vehicle. My personal belonging was confiscated and stolen by whomever cleaned and inspected the vehicle. Completely unprofessional and ill business practice. I will NEVER entertain the thought of renting from these thieves ever again. Renter be cautioned.

Rick W

Good service used caution in regards to covid and cleanliness

Kedar Padhye

Best service. Pick up and drop is great...

Jenn Embree

Fairly quick checkout and a really good off-season rate. Car was clean and worked great.

Richard Hill

Very polite and courteous staff, my sign up experience was quick and easy. And they're open on Sunday which is very convenient.

Luc Lalo

Great service we late getting the car just after closing and they reopened to enable us to get the rental ! thanks so much!

Benjamin Palmer

Very helpful staff. Took care of me.

D'Arcy McKeown

Amazing quick service

Andrew Sutherland

Had a great experience. Ibrahim and I believe it was Zahim? we’re really nice. Super patient while I loaded and unloaded my son and his car seat. Really friendly to talk to and I got a really clean beautiful ride. I almost didn’t want to give it back. We were dropped off and picked up really promptly and I can’t wait to go back. Thanks again.

Arslan Khalid

Good, reliable service. They'll try to accommodate you to the best of their abilities even if the reservation is made super late.

AbhI LaSh

Good guys!! Take their additional insurance as a security!

Kat Giannini

To start on a positive note, the customer service is great. I was given a rental car for a week while my car was being repaired. Unfortunately, I was given a car that was dirty, needed an oil change, and the Air Conditioner was broken. I took the car back to the Main St. E. location, and they provided me with a second car and apologized for the inconvenience. The second car was also very dirty and had such a terribly strong smell of urine that I could not stand it. I immediately took the car to the Upper James location instead and they exchanged it for a different vehicle after looking at the car and agreeing it smelled terrible. The third vehicle was also quite dirty, but at this point I ended up cleaning the vehicle myself and dealing with it for the rest of the week. The only positive thing I can say about this place is the customer service is great. However, the cars were a huge disappointment, and I cannot recommend to people in the future.

Wilfredo Mansilla

Excellent customer service

Kenzie Cameron

Great service: short wait, friendly and patient staff, in and out.

Cynthia Mailhot

(Translated) They charged me $ 500 on my credit card without asking me and even telling me the amount !!! In addition, just for the revenge of the owner !! FRAUDEFRAUD (Original) Ils mon facturé 500$ sur macarte de credit sans me le demander et meme de me dire le montant!!! En plus juste par vengeance de la propriétaire!! FRAUDEFRAUDE

andy berek

I have a question? How to make contact with wifi or mail at your sydney NS office? I like to have the opportunity to get pick up service on the cruiseship

Neil Kumar

Economic, friendly service and good selection of cars.

Ryan Brownell

The staff here are very friendly and helpful and the rental rates are also reasonable.

David White

Very pleased with how the staff made sure we had everything we needed! Perfect service

Jordon Kehoe

Not bad for a rental. Don't like picking up a vehicle that is not full of gas.

M

On

Anne DaSilva

Great Staff and the best prices for car rental! Totally satisfied!

Luc Comtois

(Translated) I had reserved a car for 8:00 AM on a Monday. There was no one at the Granby office. In addition, no one answered the Granby number. After 2:30 hours of waiting for someone to show up around 10:30 am, I phoned # 1-888 at Entreprise to change my reservation to the closest Entreprise which was St-Jean sur Richelieu. Probably an exceptional Monday but for me it was very disappointing. (Original) J'avais reservé une auto pour 8:00AM un Lundi. Il n'y avait personne au bureau de Granby. De plus, personne ne répondait au numéro de Granby. Après 2:30h d'attente que quelqu'un se pointe vers 10:30, J'ai téléphoné au # 1-888 de Entreprise pour faire changer ma reservation au plus près Entreprise qui était St-Jean sur Richelieu. Probablement un Lundi exceptionnel mais pour moi ce fût très décevant.

Harold Caines

Awesome service! Rented vehicles there on several occasions. Top quality!

Pauline Ciolko

They've run out of cars to rent even though a reservation for one was made online. The conditions on their website do not match the practices at this location. For example, online it says they take a $200 deposit, but at this location they take a $350 deposit. When queried about this, the staff were not helpful at all, simply stating that they don't know why the website states a different amount. Sometimes staff have been borderline rude as well.

Subin Raj

Although it is understandable that these trying times with the pandemic. I was made to cancel the online reservation as they did not have any cars cleaned and available. But the service felt very unempathetic to the customer’s plight.

Melissa Solomon

Always a great experience with this location. Fast, efficient, friendly and clean!

Stefan Ritson

Used this place to rent a car for the day whilst on a recent trip in the area. Friendly staff, efficient service, and great cars. They didn't have the car I reserved but I was given a much better spec vehicle and not charged anymore. The staff couldn't have been politer and there wasn't any hidden fees which makes a change for car rental services I have previously experienced.

Ariane Senécal

(Translated) Thank you for your response, the problem has been resolved. ** When they showed me my bill before taking the vehicle there was $ 70 too much and I told them and they said to me: no problem we take the amount away from you it is an error on our part. I am coming home and there is always $ 70 extra on my bill; I call them and they tell me: no problem sir, we take that away from you. When I bring back the vehicle I ask for a receipt to make sure that the excess amount is no longer there and finally! the $ 70 no longer appears on my bill. But what was not my surprise to see, however, an amount of $ 70 charged on my VISA .... definitely there is someone who says anything ... check your invoices ... because if there is a mistake, I bet it's not in your favor! (Original) Merci de votre réponse, le problème a été réglé. ** Quand on m'a montré ma facture avant de prendre le véhicule il y avait 70$ de trop et je leur ai dit et ils m'ont dit: pas de problème on vous enlève le montant c'est une erreur de notre part. J'arrive chez nous et il y a toujours 70$ de trop sur ma facture; je les appelle et ils me disent: pas de problèmes monsieur, on vous enlève ca. Quand je rapporte le véhicule je demande un reçu pour m'assurer que le montant de trop n'y est plus et enfin! le 70$ n'apparait plus sur ma facture. Mais quelle ne fut pas ma surprise de voir cependant un montant de 70$ chargé sur ma VISA.... décidément y'en a qui dise n'importe quoi... vérifiez vos factures... car s'il y a une erreur, je parie que ce n'est pas en votre faveur!

Abhi

The best car rental service in town. Had booked a Malibu or similar car in their website, for 4 days but when i went there to collect my car, they gave us a brand new 9km driven Chrysler 300. We enjoyed the trip a lot. Highly recommended????

Michael Ehrhardt

Very professional

Sergey Ryabov

Best car rent co

Mathieu Gagnon

Multiple choices of cars and trucks, people are polite and easy going for your choice of car.

lightworkerspi

Reserved a vehicle 2 weeks in advance. Received confirmation both the day of the reservation and the morning of the day the reservation was made for. When we showed up they didn't have a vehicle for us which means we have to reschedule the body work on our own vehicle. Not impressed!

Jason Gillespie

Great service. Always leave there completely satisfied.

Brittany Clench

Awful service. Online reservations accepted, BUT NO cars available when you arrive?! and they only tell you after you stand in line forever!!

Ethan Duprey

Great service! The team arranged for my car to be dropped off and had amazing staff that were attentive, available and thorough.

Devan Clark

The service at this location was great. We were only going to be in town for a short time. They picked us up as soon as we arrived and we were in our car and on the road in 15 minutes! They even had printed out maps and recommendations on our route. They made our visit convenient and enjoyable.

Sara Stricker

The staff is always friendly, and they are super accommodating! We rent with them almost once a week and they always have a clean car available on time for pick-up (or just a few minutes waiting) and sometimes we get a upgrade to a larger model if a car isn't ready.

Gabriel Nwatarali

They didn't have the car available. Had to wait a bit longer than usual but the staff made it worthwhile by loaning me a luxury car for the same price.

Mark Markevich

Awesome rental

Brodie Saunders

When I rented the car it was not cleaned on the inside. The dash was dusty, there was someone's sunglasses inside and I turned around and found my 5 year old playing with discarded batteries left behind by somebody else. I returned the car a few days ago and still have not received a proper receipt. An enterprise survey called me but then gave me some sort of error so I could not do the survey. Very odd experience and I was a little disappointed. I don't give very many 1 star reviews and try to have full understanding before I do so. It was poor service, plain and simple.

Daniel Laprise

Was a well maintained location. Had not been in a BK in ages. Good food fun staff Clean restaurant!

Nicole Codrington

This is for the Guelph location The man on the phone was very rude. (Didn’t tell me his name or anything ) Very judgmental. Didn’t let me explain anything. Always interrupted me then hung up in my face.

Myriam Goldstein

(Translated) They are great ... Nothing to say, kind, always a car ... (Original) Ils sont super... Rien a dire, aimable, toujours une voiture...

Rafael Bahia

Nice staff, good options, affordable price. This is my second time renting here. So far had no problems.

Stephen Maclean Rogers

After some confusion with a third-party booking, Dan the manager resolved the pricing issue without hesitation. Excellent customer service which will encourage me to return without delay. Thanks!

Schuyler Semeniuk

They have an archaic payment system that only swipes. The swipe on my card wouldn't work for them, however, it works everywhere else. Also heard another customer ahead of me having the same issue of their card not being able to be read when swiped. They couldn't manually take my card info, gave me no other options, and left me stranded and incredibly late for a work meeting. Went to my bank and they swiped my card and had no issues at all. Super frustrating.

Lilly Dahmer

I made a reservation on Monday, June 24, 2019 for a 7-seat car to be picked up on June 28, 2019 at 5pm. On June 28 at 4:16pm I noticed a missed call from Enterprise, so I called back, the customer representative on the phone didn't know the reason for that missed call, so I confirmed my reservation and confirmed that there would be a 7-seat car available for me, as I wanted to make sure I would have the car I reserved. The customer rep confirmed that the car was there. At 5:40pm I went to pick up the car and for my surprise, there was no 7-seat car available as other customers did not return the car. Now, I understand that this is not Enterprise's fault, but lying to a customer over the phone is not professional at all. I am travelling with a group of 6 friends, so I was offered a 6-seat car, which I accepted, and I wasn't even offered a discount for all that trouble. After reasoning with the other customer rep, I was offered a $40 discount, but that does not cover everything. The 6-seat car is fairly uncomfortable for travelling with exact 6 people, the trunk is uncovered, so I had to pack all my bags with garbage bags to protect from the rain. Again, I understand that other clients not returning the car is not a company's fault, but I could've been warned about that, the customer rep could've checked at other Enterprise locations or even other companies. I am extremely disappointed with the way this problem was handled and will not be renting at Enterprise again.

Mimi Robertson

Excellent service, the shuttle to the garage and back was quick and really convenient and the people there are friendly and helpful. I also really appreciated the follow call that I received to make sure that I was pleased with my service. Highly recommend!

Joel Bryant

Enterprise maintains their #1 status through an endless series of accomodations

John Fraser

Very limited services, not very friendly and when asked for information, not helpful. These ladies were not my usual experience with Enterprise. To top it off, a dash of attitude and a smirk the whole way through. Avoid whenever possible, Cambridge office has way better service.

Roy Sidnell

Friendly staff and very quick at processing my insurance

Krysten

The staff here were really friendly and accommodating. I especially liked that they offered us a ride down town after we dropped the vehicle off... driving through traffic for us was something I didn't expect them to offer but it was super nice and I appreciate the customer service we received the whole time.

Shannon Frederick

Really wonderful and helpful staff. Van was exactly what I needed. Experience couldn't have been better.

Ashley Cunningham

We exclusively rent with enterprise, until today. We had a rental set up with these guys and when our flight was late I called an hour before they closed and was basically told if we weren't there by 530 we wouldn't get our car. Since there's lots of paperwork and inspection, they'd have to stay late to do it. So I guess rent here if you want to have over 30 minutes of paperwork and inspections, but the budget rent a car on upper James took 5 minutes to do it. There was zero customer care or consideration in my conversations with this branch.

Joshua Charette

They get you in and out as fast as they can while mastering the art of small talk. I dealt with a couple young guys who were casual but professional. They put me in a Nissan Sentra. A quality automobile.

Rebecca H

Friendly service! They worked hard to get me set up and out the door as fast as possible.

Yoman Biggie

Well the truck iam renting from them needs an oil change and one of the tires is leaking air

Thai Mac

Great people and pricing and new vehicles. Will rent from again.

Alf Birch

Excellent service. Friendly staff. We returned a car with a minor problem and were given a replacement/upgrade at no additional cost. We'll definitely continue to deal with Enterprise.

Jason Wick

Don't bother with other car rental place,I don't. Great service and people. I'll always rent at enterprise.

Osamah Abusheikha

I have been looking for a car to rent for the last 4 days. The location near my home were just uncooperative so I came in to this location instead. I got taken care of by the director himself. I was really upset at the fact that my insurance company had booked me a reservation at a location near my house and i was on a waiting list for 4 days. I reached out to this location and I came in HOT!!! Kareem Tonge the director welcomed me in, broke down the issue for me and explained why certain locations would get longer waiting time due to the multiple rentals requests due to insurance claims they get. This good sir not only gave me legendary service, not only was very funny and friendly, not only was very professional but he was able to turn my frustration into satisfaction. He took time to demo all the different features of the car, he offered me additional insurance coverage products and made this experience painless. Thank you Kareem this was an amazing experience. Enterprise you're fortunate to have Kareem represent you.

Lucia Longo

Called to rent a car, was told absolutely nothing was available. Book it online, not a problem, availability at the location. Get there, can’t rent a car with a credit card and assign a secondary driver unless you have the same address, strange, have rented cars and done this plenty of times. So groups of friends renting a car together can’t rent unless they all have the same address or are married? I find this pretty ridiculous.

J L

(Translated) everything was fine until time they tried to put a scratch on me. We did everything with the car before leaving to check on what the car had already ... when they returned they completely forgot and accused me. So, this was the 1st and the last time I used you;) ... (Original) tout etait bien jusqua temps ils ont assayer de mettre une égratignure sur moi. On as fait le tout de l'auto avant de partir pour faire sur de ques l'auto avait deja... en retournant ils ont completment oublier et mon accuser. Alors, c'etait la 1ere et la derniere fois que je vous utilise ;) ...

Simon Steele

Service was rude and very patronizing to my wife they more then doubled their quote and charged it to our credit card without our knowledge or consent. Will never use Enterprise in Grande Prairie again. Avis at the airport was much better.

Sally Hunt

I didn’t make a reservation and just came in because my car required emergency repairs, I got a car no problem! I couldn’t believe it! They’re all so nice in there and customer service was stellar! Thanks guys! I’ll be back!

Dan Brennan

Friendly service and decent rates. This is my go to place when I need a car for the weekend.

Sigi

Service was very bad. I had a confirmed reservation but they didn’t have a car when I got there. I drove from Sherbrooke for nothing. No attempt made to restitute or offer me a different car. Won’t be renting from Enterprise again

Sue Kolosky

Great service, very pleasant and helpful people.

Bertrand Morin

(Translated) Dedicated employees. (Original) Employés dévoués.

Remi Daigle

Great service, but they rarely have any small cars (even if you book one)

Mahmoud Yassin

Reliable

Max Poulin

Good service.

Jatin Mandhian (Jatin mandhian)

Quite busy place but staff there is good , helpful and professional and attend all customers very politely.

Kirby Obsidian

The car and the rental process itself were fine. I have 2 issues: - I was told on the phone that this location would honor a price obtained on-line for another location. But when I actually went to make the rental, the agent refused to give me that price. It was too late for me to make other arrangements, so I had to accept the higher price. - When I told one of the agents that I would be driving to the west coast and back, he asked "as a favor" that I change the oil every 4,500-5,000 kms. He assured me that all I needed was to return the receipts and I would be reimbursed. I changed the oil twice during a 14,600km trip, and alerted them to the fact that another is due. Since my return, I've been told that they cannot/will not reimburse me, for various reasons, including: I should have taken the car to an Enterprise location (before the trip I was told this didn't matter); that the account is now closed; that they have no way to make this type of reverse payment, etc. How unfortunate: I took time during my vacation to preserve the integrity of their asset, and they want to play me off with technicalities. What kind of customer service and "Family Values" does this represent? I am now in the process of preparing a small claims case.

daniel monfils

(Translated) There are never cars available ... (Original) Il y a jamais de voitures disponible ...

Chris Zulinov

They'll pick you up. Also watch out for the 24 hour billing cycle

Richard Godwin

competent clean quick. and for "Quebec" friendly! unluckily they only had a dodge charger ready and i was in a rush. I could have waited for a smaller car but I had to run.

Stephen Robert Disher

Horrible service, use another rental company. I searched for a truck to rent through the Expedia website. It gave me a list of available trucks and the rates. I clicked on one it had listed which made the most sense for me. I made the reservation and received a confirmation email through Enterprise that my vehicle would be ready for pickup the day I wanted. That morning, a couple hours before I planned to pick up the truck, Enterprise called and said they didn’t actually have a truck available. When I asked why (given that I was looking at the confirmation reservation in my email), the guy said that those reservations don’t actually reserve vehicles, and that there is no way for their system to know what vehicles they have in stock. This means that if you book a vehicle on their website which it says is available, and if you receive a confirmation reservation for it, it’s still possible that that vehicle is not actually here ready for you. And that’s exactly what happened to me. Horrible service, use another rental company.

Peter James

It was a very good experience. Best services and accurate.

Anu Sidhardhan

Wonderful

Jason Perry

Awesome service. Well taken care of. Very professional.

Pat Meehan

I would say they have the best customer service plus great vehicles in Grande Prairie. They have been there for me any time I need them. Thanx #Team Enterprise G.P.

TheGerelus

Take forever to answer phone calls, book vehicle online and drive there just to be told they have no rentals available. Manager needs to figure out simple tasks and delegate properly.

Greg Mills

My go to for car rentals in my home town. Enterprise hands down takes better care of me than other rental agencies I’ve patronized. They pick me up; i get upgraded and/ or get my pick of the available cars; I’m on my way in 5-10 mins with the best rates. US coverages as well. Good staff.

Beth Tyler

Great experience, nice folks and a nice car. Would definitely rent here again.

Kay Odet

Booked online, got a change to a preferred car with no hassle. Car was well sanitized. Customer service was excellent. Will be back soon!

Catherine Bauer

Friendly and helpful

Mortada A

The best rental car location in Gatineau/Ottawa, I have been renting there for the past 1.5 year and the costumer service is above and beyond! Especially Kareem and Oussama, very professional! Keep up the amazing work.

Rhys Jones

Always great service and smiling people. Efficient and got me on the road.

Ale Idrissa

Good customer service. I Will definitely use their car rental services in the future.

Joseph Minor

Needed a replacement rental because of an accident. Got a quick rental at a good price.

Steve Renner

Friendly staff. Prompt and reliable. Cars are always well kept.

Sebastian Kluth

(Translated) In general, I only had positive experiences with this subsidiary of Enterprise. The service is usually fast on the spot and the employees are very polite. The rental cars are of a very good quality. There was a shortage of parking space at the old location, but the branch just moved into a larger space. Some employees were not always aware of all the details related to insurance, so they needed to learn more on demand. (Original) De façon générale, je n'ai eu que des expériences positives avec cette filiale d'Enterprise. Le service est généralement rapide sur place et les employés sont très polis. Les voitures de location sont d'une très bonne qualité. Il manquait un peu de place au stationnement à l'ancien emplacement, mais la filiale vient d'emménager dans un lieu plus spacieux. Certains employés n'étaient pas toujours au courant de tous les détails liés aux assurances et il fallait donc qu'ils se renseignent davantage sur demande.

Arthur

Great service; got a free ride after drop-off

Richard Durrer

Bit of a wait, but staff was good and helpful.

chantell arnold

They are amazing and friendly and polite .

Gayan Amaradasa

This place is the biggest enterprise available in Hamilton. The staff is very friendly and they are very efficient and helpful. This place is open in Sundays too. I always choose this place if I want to rent a car. Very convenient place compared to others.

Jeremy VanSlyke

This Enterprise location sends drivers out who park in bicycle lanes and block our active transportation infrastructure. The Hollis street bicycle lane is designated "no stopping" between 7-9am and 4-6pm. The city did this to help protect cyclists during rush hour times. Unfortunately, the Enterprise employees from this location do not care about this and would prefer to get tickets on their vehicles or have them towed, while putting safety of vulnerable road users in jeopardy. I spend thousands of $ each year renting vehicles for my business, but I will NEVER use this location.

Hasnain Abdulaziz

I had a great experience UNTIL I had to deal with the manager. I rented a car for a weeklong trip to the US. The check-in process was fantastic and quick. The return of the vehicle was also seamless and fast. My problem was that within 10 minutes of me leaving the rental agency, I remembered that I had left my favourite pair of sunglasses on the dash. I called back and got the manager. Tyler Pynenbrouch. He told me he would have someone check and call me back. An hour later I called back and was told that they didn't see anything and questioned me as to whether I had actually even lost my sunglasses? What?!!? I insisted that I had indeed left them on the dash and was told the car had already been sent off to another location but that I would get a call back. Finally two hours later, after no return call AGAIN, I called them and was told the car had been rented out to a customer and nothing could be done. Pathetic! Quite frankly, I doubt as to whether not anyone even bothered to check the car in the first place. The fact that he didn't keep his word and call me back THREE TIMES makes it unlikely that they actually checked the vehicle any of those times they claim. I just needed to rent another vehicle today and choose to use the Orangeville location instead and suggest you find an alternative branch that actually cares about it's customer and keeping commitments.

Edwards Vlog

so my insurance set the rental at 10am got the rental at 12pm. awesome service. very friendly staffs. 5star no question. even refunded me on my cab home. isn't it awesome???

Felix K-R

Excellent service, very friendly and accommodating

Ted Romano

Well trained and service-minded staff. Superb service. I recommend this auto rental wholeheartedly.

Jup down

I received exceptional customer service from this location! As a "young driver" I felt as if I was treated like a valued customer, not a liability risk. The assistant manager at the time, Chris, helped make the process quick and easy, as well as offering me a great value with their peace-of-mind accident warranty. Upon returning the car, I was a whopping two and a half hours late on my own accord, but the representative who checked in the return waived the late fee and even offered me a ride home on top of it all. Being my first experience, I would highly recommend this company and location to anyone else looking to rent a vehicle!

Karl Liebknecht

Excellent Team. Great service so far. Decent prices.

Carla Sanders

Excellent experience! The staff were all very friendly, the car was clean and all worked together to make my first trip to Halifax easy and enjoyable. A+!!

Lee “C.W” Stratichuk

I misboooked the day for my rental and showed up before they opened and they quickly helped me sort it out opened early and was on my way

Marie-Josée Dionne

(Translated) I always do my rentals with Enterprise de Hull and the service is impeccable. Thank you to all the staff for the smiles and the good service. (Original) Je fais toujours mes locations avec Enterprise de Hull et le service est impeccable. Merci à tout le staff pour les sourires et le bon service.

Anne Belanger

Super friendly place. As a Canadian this place even made me uncomfortable with how kind and accommodating they were. I accidentally booked on the wrong day but showed up to get my car on the day I wanted and they still got me a great vehicle and were all around awesome.

Alain Gagnon

(Translated) Where we rent the cars (Original) La ou on loue les voirure

kristina Tellier

(Translated) Very good service from start to finish! (Original) Très bon service du début jusqu'à la fin !

Alex Alie

(Translated) Worst car rental business in town! No proper service we reserve a car from the central office and we are sorry sorry sir our system is not connected to the central system << we do not have a vehicle today for you >> Find yourself another rental branch ca you will avoid many problems! (Original) Pire entreprise de location de voiture en ville! Aucun service approprié on réserve une voiture depuis la centrale d'entreprise et on se fait dire désolé monsieur notre système n'est pas connecté au système centrale << on n'a pas de véhicule aujourd'hui pour vous >> Trouver vous une autre succursale de location ca vous évitera bien des problèmes !

Hater Girl

they're ok i guess

Chris Thorn

Very friendly and helpful staff. Our go to rental spot.

Micah Peters

Very impressed with their kind, generous service! Quick to get a car, got an excellent free upgrade, and offered us a ride. Would use again!

Udo

Good customer service

Ehsan Attarzadeh

The best company to rent a car with the lowest price. All cars are almost new and satisfaction.

Piotr

Aloha everyone. Enterprise car rental, not to be confused with space star ship Enterprise, offers so so, limited selection of cars at this location. Right off of Main Street in Hamilton, small rental office, uncomfortable chairs and damn, the management could call for interior designer. On the other hand there are three handsome guys there so overall experience balanced it out. Staff very friendly and professional, price wise, ah ok. I used to rent cars from Alamo, Enterprise and National a lot and I never paid a deposit. Well, prepare your wallet for $250 deposit plus actual car rental amount. And really there is not much more to say about it.....

David Stonham

I experienced hard upselling and hidden costs upfront which more than doubled my quote generated online and made me feel used and anxious throughout my trip. Then to add insult, my bill was $35 more than my final contract stated and I received no communication from Enterprise as to why. Also, why would you locate a car rental shop somewhere so hard to get to without a car! I will be exploring other options for next time.

Robin Dhillon

Excellent customer service Great vehicle options Quick and easy pick up and drop off Great prices and no hidden fees and being upfront with the customer is make you feel like they’re genuine.

David Bailey

Very accommodating place will definitely rent from here again A+ service !

Chantz Nicole

Quick and easy process I was even able to easily extend my rental and the car was so nice!

abiodun wale-akinola

Nice staff and quick service

Ian G. Lang

These folks bent over backwards to accomodate us while our car was in the shop.

Deepak Gandhi

One of the good, expertise and experience staff with variety of cars available with reasonable rates and its on the heart of city

Scott Gillard

Always the best service

Guirl Dubois

(Translated) Warm welcome and good deal. Thank you Emtreprise! (Original) Accueil chaleureux et bon deal. Merci Emtreprise!

vedant agarwal

Booked a rental for the weekend! Haf a reservation online! Reached the store for pickup. The representative told the car has been rented to a WALK IN customer. What’s the point of making a reservation? Wouldn’t recommend anyone to go here

Pierre-Luc Robert

Great service, they offered to drive me home after my rental even if outside of their normal service range. Car was in perfect condition. Would recommend ????

Michael Craig

Very efficient, friendly service always at a competitive price. Excellent customer service.

David.Marom.Canada

Good customer service.

Dhanesh Ramachandram

Quick service..nice people, good cars.

yassine K

Excellent

Kandice Martin

Having never had to rent a car from anyone before, I can only say this experience was seamless. My husband and I were involved in a rather bad 1 car collision with a tree. The next day, our insurance provider (intact) set us up for a car rental. Not only did they respond quickly, (my husband was still on the phone with our provider) they sent someone over right away. Zehan was absolutely magnificent. Right from entering the car, he was polite, respectful and a real pleasure to interact with. He drove us to their office, helped us with anything we needed to know, and made us feel so welcomed and that we were in good hands. So in particular, thank you Zehan and thank you enterprise, I will always recommend you.

Mandy Morgan

Amazing customer service, great rates, and super efficient. Good selection of cars.

Hemn khanzadi

Satisfied

Colin Miller

Good honest service

Blane Easton

I thought there was good service until they sent me a huge bill for a little scratch on back or box. I rented this truck off them for over 2 months and looked after it. Brought it back spotless. Just make sure you check over the vehicles real good because they will charge you for anything. I wont rent here again

Mack

Friendly staff. Super easy process! Definitely returning

Phanny

This is the third time we rent from Enterprise located at 1020 St-Joseph in Hull. All 3 times, even though we booked beforehand (online), the cars were never ready and one time it wasn't even clean yet, delaying our itinerary. This last time was booked for Monday, November 24, it had started snowing and none of the cars had their snow tires on save a much more expensive van. We had no choice but to take the ONLY vehicle with snow tires and we were charged full price for it. We came back on the 25th in a big snow storm with a large amount of accidents, can you imagine if we'd taken the car we actually wanted without snow tires? We'll go with a different company next time.

Jessica Hoflick

Extremely helpful staff!

Jesse Saville

Great staff great price, easy in and out service! I have rented with enterprise many times and have never been let down! Thanks Trent and all other staff!

Fouad Zebian

Got upgraded to a SUV when they knew it was my friend's birthday. Great service and friendly staff. Bilingual.

Sunny Tajani

Best enterprise I've been to between Guelph, Cambridge and KW region. Great selection of cars and the friendliest service.

Nikhil Manoj

Worst experience. Just made us cancel our trip even though we had a reservation because they wanted to deal with in town drivers.

Samuel Dupont

(Translated) Super price and vehicle always clean! (Original) Super prix et véhicule toujours propre!

Alen Joe Francy

Good customer service

Dwight Lovegrove

Great service

Asma Moazzam

Central location. Very good staff and service. Rented vehicle for 3 weeks. Will definitely recommend.

bharath murali

Good Price for weekly / monthly rentals. The staffs are super friendly. I would highly recommend their services. Check them out.

CookingWith Kim

I’ve rented many cars from many places but this specific branch is Top Tier. All the guys are super friendly, super assistive and supportive. Any issues I’ve had with vehicles were either readily resolved or they tried their best to fix them. They are super accommodating and flexible. I hate when I need to rent a car on the days that they are closed :(. These guys really bring out the “small family business” aspect that enterprise promotes and it’s great. To those who have said anything negative about this place, especially since March thru now, I too have waited a while for a car to be ready. I also have waited outside while customers are being taken care of inside. I too have had cars with issues. But considering that fact that they remained open...and with limited staff...during a pandemic...so that many of you could go up to your chalets or off to some weekend trips and holidays...or so that some of you could have a vehicle after an accident..or whatever the reason..I’m grateful to them. Great job guys!

Sam Landon

Cheap and quick and pleasant.

Brian Godberson

Dont understand ....advertise will pick you up and dro off ....had to cab it. Also office was closed Saturday afternoon Staff was good on check in .Rebecca was very helpful ,expedited our check in process.

Ray Nightingale

First thing is for an area that promotes tourism as it's main staple it amazes me that on a Saturday you can not pick up a rental car past noon in August and when I asked about the possibility of having someone there for around 2 pm to get my car for a two week rental the person seemed mortified I would even ask such a thing.The price from the same company a few miles up the road at the airport was almost double for the same vehicle and that location does not answer it's phone anyway,not a company I would recommend or seek out myself again,they had no interest in trying to help a person out she simply said nope we are closed at two that day.And in this comment section you have to check at least one star before you can hit post,I did not want to give any stars to this type of customer service.

sanjay solanki

Staff doesn’t know how to treat the customer. Specially so called store manager IBRAHIM. Doesn’t know how to talk to customer. I don’t know who made him manager with this kind of attitude and customer service. Will never recommend anyone to have horrible experience with this place. No respect for humans.

Harriet

Wonderful rental experience - enthusiastic and friendly service plus great vehicle options even for the low budget, last minute mover like me. Appreciated!

J W

Absolutely terrible experience. Not worth the time to go into detail... just go across the street to Discount Car and Truck Rentals. Better service and they actually allow you to pay by debit (along with a credit card for deposit).

Benjamin Cloutier

I booked online and got a confirmation number. The car wasn't there when I showed up and they didn't have a single one available. I got stranded in Granby

L Kelly

Following an unexpected car crash with our vehicle, the team at the Downtown Guelph Enterprise office were great to work with to secure a rental. The manager Ben Hoffmann was very helpful as were team members Jalisa and Jake. In particular, manager Ben went out of his way to support us for the 3 weeks that we had their car. Definitely recommend.

Alysha Paige

I had a very good experience renting from this company.

David Foster

The staff here are 100% the best thing about this Enterprise location. I rent here regularly for work and they are always friendly and go the extra mile (or few) to ensure customers leave happy. The location has the best selection of cars for any rental agency on the Halifax Peninsula, has a good selection of trucks, and usually has at least something available (even during the busiest of times).

Ben Quinn

Very excellent service! Renting from them was breeze and the car we rented was very fun to drive. The rates weren't so bad either. Will definitely be renting again :)

okjo kim

cheap price

Devansh Dave

They don’t clarify how the charges will be levied before you sign the documents. Then they will overcharge you and say sorry. They expect you to know the billing period and hourly charges. Don’t book through enterprise.

PHVKU PHVKU

well at first this place was great, but then i got a ticket for their mistake. Yes i got pulled over because of Gatineau pirate police. But Mathieu failed to put the proper insurance papers in the car they were expired by one day. Either way it was only 60$. They said they would pay it but 4 months later they didnt pay it and the police come after me so I paid it. Mathieu failed to resolve his issue saying i should worry about it being on my driving record. Its a very minor offence so not worth fighting and simply not my fault. Lack of organization. Although it was not Mathieu who set up my vehicle it was him who did nothing to help. The other manager promised they would pay and lied never did.

Kelly Ducharme

Excellent staff very nice to speak with

Asad Hameed Khan

The rates are great here. They often upgrade you to a better car bcz of limited vehicles. They can either drop you off somewhere if you return the rental vehicle and worried about getting home. The staff is friendly. Recommended.

Rexton Fernando

Been there few times very pleasant staffs.

Roger Diotte

(Translated) Very good service from the employees, they care about the details everything is very well explained. On arrival you are taken care of immediately, the verification of the car and the payment of the invoice !! This is my first rental from Enterprise and not the last guaranteed. Thank you to the whole team as well as the shuttle driver. (Original) Très bon service des employés, ils ont soucie des détails tout est très bien expliquer . À l'arrivé tu est pris en charge immédiatement, la vérification de la voiture et le paiement de la facture !! C'est ma première location de chez Enterprise et pas la dernière c'est garanti . Merci à toute l'équipe ainsi que le conducteur de la navette .

Randy Horman

Prompt, courteous, pleasant, all I could ask for, really.

Debra Cook

Incredible staff and management. They are happy and welcoming. I've been using this location for 15+ years now. The service is as close to perfect as can be. If something goes wrong it is fixed to satisfaction quickly and respectfully. This app needs an extra star for Mike and his team! Thank you guys.

Peter Sanei

I rent a car from them, I got an Elantra almost brand new and super clean.Very friendly staff and they gave me a free ride to my hotel.Everything perfect!

HITS

Daniel is awesome, Best customer service !!!

Amandeep Singh (Aman Badal)

Had an amazing experience with Steph from Kempt Road location. She was very professional and helped me with timely pick up. Definitely choosing Enterprise again. Thanks for wonderful experience.

Oval Al

They looked after us very well!

kimi purkhardt

(Translated) Great service (Original) Super service

John Graves

Good honest people. Good car selection. Every option was clearly explained. Excellent service

Taylor Tirabassi-smith

Great place to rent cars from the cars are reliable and the proce is right

Shaheer Shaaban (Sean)

Great service and well protected during the covid 19 epidemic.

C Sailor

Excellent service

Stephen Johnson

Excellent staff, great vehicles.

steve ritsema

Great customer service!

Younes El-karama

Very good experience

Rene Gadacz

Terrible! Do not rent from Enterprise at this location! Caution: They will charge you for damage they claim you did soon after you return the vehicle. They will not give you back the $250 deposit. Then you are left fighting with their corporate office. Enterprise has been investigated before, and fined for their shady business practices (e.g. CBC Market Place, etc). Be warned!!

Chris Murdoch

I have only ever had extremely positive experiences renting vehicles from this location, which I use very frequently for work. The staff is polite and accommodating, and even when they were extremely busy I received top notch service. I would recommend these folks to anyone in Halifax looking to rent a car.

Greg O'Brien

I requested to return a vehicle in Sydney that was destined to be returned in Halifax. They had no issue accommodating me with it and no extra drop off fee was added to my bill. Thank you.

Valentina Zinkevich

We booked car for 9 a.m. when we came to pick it up they had few options for us. We got Nissan. Was ok car for one day trip.

Frank Yee

Everything went so smoothly. We fortunate to get an upgrade, which really was a big eye-opener to the quality of the Hyundai car we rented. Couldn't be more pleased with our experience.

Claire Gough

Quick and painless

Nabeel Abdul Basith

Enterprise is a great, friendly and affordable place to rent a car. They are very understanding of your circumstances and help accomplish your goal. I'd highly recommend this location, the staff here are incredibly dedicated!

Teh Own3r

Before renting a vehicle, make it your best interest to inspect and document damages. They tried to blame me for damages to the driver side quarter panel of a new 2018 VW Passat - They "lost" their copy of the pink vehicle documentation page which highlighted the damages to the passenger quarter panel! This I made clear to associate before signing any paperwork, her response was "must have came off the transport truck that way" Very disappointing experience and certainly do not like to take the blame for someone else's mistake.

Jindra Adam

Good branch.. I usually get a free uprgade.. I've never had problem there

Sunil Rao

New cars and friendly staff

Kelly N

I rented a car online and got a sweet upgrade for same price for a two day rental. I was very impressed with all the staff I dealt with, including pickup and return. Staff have excellent balance of friendliness, sense of humour and professionalism. I even was given a ride home after return with no notice when I requested. Kind and attentive staff. Good staff make all the difference!

Eric S. Periard

Hung up on me while I was waiting for answers, not very professional.

Janette Alac

Great vehicle. Great price. Great service. Thank you.

Gymnastics sisters Best sisters ever

Be Aware" don't go here the have the worst staff in nova scotia the are so rude the stole $100 from my credit card

Andre White

I really don't understand the customer damage complaints. If you signed the waiver that there was no damage then you are responsible. Caveat Emptor - Buyer Beware. The customer is responsible for the due diligence of knowing what they are purchasing (renting). I actually was in the same situation where I rented a SUV(Hyundai so nice) and we did a walk around everything was fine. Later that day I noticed the back door handle behind the driver had litte cuts like someone had pushed furniture against it. Hard to see unless up close. I wasn't charged. I highly doubt they wouldn't have known because they clean the cars. They would see anything done. I have never had any problems except 1 time the pick up was an hour late but the driver was amazing and cheered me up. Everyone is cool there and very helpful. One guy is a bit serious but that's okay as he is knowledgeable. 5 ☆ service, cars are nice choices. Thanks for the great service.

Connie Reilly

Love this location! These guys work hard and are always friendly and extremely helpful.

Tyler

Simple procedure to rent a vehicle and great employees.

Trent O

They seem to actually care about your situation and will try to get the car you want. They’re friendly.

Susan Mather

I agree with the last post. Kareem, the manager, is amazing and goes out of his way to offer the best customer service. I've only had great experiences with this branch. But they do seem understaffed. It's too much for one-or-two people to handle such a busy branch on their own - and, despite their brilliant efforts, being short-staffed does slow-down the service.

Ghyslain Fontaine

(Translated) Courteous and diligent service (Original) Service courtois et diligent

James Smith

Staff was very friendly and did not push any extra coverage. Simply gave me the facts and let me decide for myself. The car was given to me as a temp for my car to get repaired through insurance. When I got to the location to pick up the car I unfortunately was not given a choice of what vehicle I would like. I don't know if this is because they had no other options or what. I ended up getting a 7 seat SUV when I usually drive a 4 seat compact. I would have liked a choice but overall the experience was good.

don bomers

Great service but very disappointed in the billing and the length of time it took ,which took a week. Besides overpaying on not following the quotes I was emailed. Paying extra is not on my to go back agenda.

Amanda Holmes

Primarily dealt with Ray, fantastic customer service. All of the staff were very pleasant. The whole process couldn't have been any easier from start to finish. Would definitely recommend them for your next rental in Grande Prairie!

Graham Vance

It was a quick and painless experience renting a car from the agency at the airport. The staff was efficient and friendly.

Manpreet singh

The best location in sydney to rent vehicle, staff is really friendly and cooperative. I would definitely recommend this place.

Sara Gillan

While the parking lot is the most nightmarish in Guelph, the staff more than make up for it. Fast, friendly, and efficient.

Walter Rudderham

Great service

colton marois

If you need to rent a car go here! Kevin the manager was absolutely amazing, had a long stressful week and he made the whole process super easy and helped me out! It's nice to know great customer service still exists! Thank you again Kevin!

Tyler J.

Amazing service. Incredibly helpful and friendly staff, well kept and clean vehicles.

Shawn Lubinski

Simon and the rest of the staff were exceptionally helpful and accommodating. After staying past closing hours in order to assist me in getting a vehicle, Simon still took the time to clean the car to perfection. Couldn't have asked for better service. Would rent from again.

Jean-Sebastien Pivin

New building. Looks great and great friendly helpful staff. Do recommend.

Matthew L

Excellent service, car was ready and they were responsive when I needed to arrive later than my expected time. Will continue to rent from Enterprise.

Magignomeify

If I could mark a no star then a one star I would. I WILL NEVER rent from this place ever in my life again!!! 1) They gave me a car in the winter time that was NOT winter drivable (scariest trip of my life) 2) Someone keyed that rental car, wasn't alot of damage at all, I also made a police report, but I live in a small town where not many places have video surveillance unfortunately. I also called this rental company to let them know what happened, and the lady I spoke to said if its surface scratch don't worry about it we'll deal with it (which it was all surface scratch, easily repairable). When my veicle was ready, I took the rental car back as soon as possible as I was nervous to drive it in the wintertime, and the employee from Enterprise came out and had a look and reported the damage, I told them to send me the bill and NOT to go through insurance. When I got the bill I was shocked at how much they charged me for very minor damages. it was $1228.43. I regret to take the car back as the place where my car was getting fixed quoted me under $800 and also told me that if the Enterprise wants to charge me more then $800 then they are insane, I should have got the veihcle from enterprise fixed where my personal veihlce was getting fixed and paid that autobody flat out rather than deal with Enterprise and there filthy ways! Well needless to say I gotta pay the $1228.43 or they will be taking me to the credit bureau. So crooked!!!

Sydney Furzeland

Helpful

Jan Pinney

These guys have been awesome.

Wang Lu

Very accommodating and helpful staff, highly recommended!

kris klenke

Upgraded us to a newer nicer vehicle. Also helped us with the price. Believe it was the manager we were getting helped from. He was very professional and extremely helpful thank you!

acuna matata

Pick up your dam phones.

David Choma

Good but expensive.

Russell Neesom

Won't accept visa debit for a security hold

John F

Exceptional service here from multiple staff members. Due to my insurance company screw ups I rented once through them and once through me that they will pick up the cost on later, within ten days. The young lady ( I am sorry I forgot your name) was insanely busy the first time but made the time to get me a vehicle. Staff were very busy, but very polite and helpful. The cars were clean and modern. Thanks again for making a difficult situation as easy as it could be. John

William Joseph

excellent experience from the ladies in the office who helped with the rental to the car itself......recommend to all.....

Craig Miller

Fantastic customer service, very accommodating, wide selection of vehicles. I highly recommend this location.

B T

Rudest people in Canada operating this location ,always had good experience with enterprise rental but this location ruined it all

Nayef Sayegh

They charged me one month later 300 plus on my credit card ...called them and asked why? They said they would call back with more information but they never called back. I am still waiting for an explanation.

LISE CHASLES

(Translated) Personally received very good service but I find that there is a lack of staff 1 only person can not do everything I had to wait no problem but the young man was alone and the phone kept ringing in my opinion he lacks help to give a served this A1 (Original) Personnellement recu tres bon service mais je trouve qu il manque de personnel 1 seul personne ne peut tout faire j ai du attendre pas grave mais le jeune homme etait seul et le telephone ne cessait de sonner a mon avis il manque de l aide pour donner un servi ce A1

Jordan Borg

The car was not as expected. We drove it around the corner then was told no refund. Jenny the manager told us she didn't care if it felt too small we already paid. So we left the car at the lot and went out by foot.

Nicole H

These guys went above and beyond to make sure I had the best rental experience. After being involved in a stressful car accident, they made the process of getting a rental so seamless and stress free. I was picked up and dropped off at the auto body shop my car was at. The staff were so friendly and polite, and when I had a slight concern about the car I was given, everything was sorted out immediately. The vehicle I was given was in pristine condition and still had a “new car” scent. I really enjoyed driving it while waiting to get my car back. Will be back if a rental is ever needed again!! Would highly recommend.

Leo Shepherd

Easy friendly kool peeps

Sébastien L’Ecuyer

(Translated) Great service and good price (Original) Excellent service et bon prix

Ed Lank

excellent service..........lady could not have been more helpful......best Enterprise rental experience ever

Susie Mahoney

Make reservations and then told no vehicle available. What is the point of reserving a vehicle.

Morley Ward

The service was very good.

Lindsey P.

After multiple really annoying and unhelpful experiences renting from Driving Force in Grande Prairie I was desperate to find a different rental agency. I was delighted to find out Enterprise offers tricks for rent with first aid kits and fire extinguishers available for an added cost. When I called on Friday I needed a truck for Monday, and the staff (Kofi) put in an enormous effort to make sure I had a truck for Monday morning. Kofi has incredible customer service and made sure I had what I needed and was informed of everything through the process. Big thanks to Kofi and Enterprise for providing such a great experience! I’ll be using Enterprise in Grande Prairie from here on in!