Reviews of 1000 Islands RV Centre (Rent Cars)

Dennis Lariviere

Nice dealership. Friendly Staff. Clean.

Ron Wilhelm

My sales person Roger T was great to work with. I was very pleased with his performance and definitely would recommend him to anyone. He worked to our schedule and treated us fairly I feel. Nice gentleman. So were all the other staff that I met. My only disappointment was the service dept who handled my calls and requests. They dropped the ball and let me down.

Laura Phipps

All in all a wonderful experience. Every single person I dealt with made my transaction fun, exciting and special. Everyone is highly knowledgeable, kind and a pleasure to deal with! Thanks so much!

Pamela Reid

Excellent job all around ! Very pleased with our experience here .. Very excited to start a new chapter of adventures, in life ! Thank you ????.

Clara McPherson

Love the sales and service there

Jim Brandeau

Friday at about noon I stopped in to look at toy haulers.... It looks like they sell RV's and trailers... But I'm not sure. I wandered around the huge lot to check it out. I went inside to find a person to talk to. Two ladies were standing behind counter at the store talking to each other. They totally ignored me, there was a desk that looked like a reception desk to the left of the front door a older lady was busling around behind it looking busy shuffling papers, she never looked up or around at me even though I kinda stood there looking lost, a door just beyond desk said "sales" but looked like employee only offices so after 3 or 4 minutes of wandering around the store and being ignored and the only customer in the whole place I left. As I was driving out I seen another person that was working on a RV so I stopped to ask about toy haulers, as I started to ask he interrupted me and said go to reception in second building.... they do sales. So I left, a wasted drive from Napanee. Guess they have enough customers without me.

Troy C

Great place to shop for an RV

Tim Hawkins

Very friendly. Lots of inventory on hand for RV shoppers. Knowledgeable service.

Doug Rainbird

They did a fantastic job on repairs to our motorhome. Would highly recommend them for repairs and service.

Suzanne Mongeau

Worst after sale customer service ever.

Anika McLean

Great service! Clara is awesome ????????

BJ Cutcliffe

My friend and I recently purchased Grand Design Imagine travel trailers from 1000 Islands RV. We bought them in January 2021 from Clara. She was great to help us through the purchasing process. I think both sides learned a few things. We didn’t enjoy our orientation in the middle of February in a snow storm but with the help of Cassy in service we got everything worked out when we picked out units up in May. Any time I have had questions or issues, Cassy has been a huge help. We just brought our trailers in for winterizing and some warranty issues and again I’ve dealt with Cassy. It is so nice when you go into a business and receive professional help from the same person. It shows that an organization is good to work for when you see the same faces.

Ellen Patterson

Excellent rv store ... large selection .... staff extremely helpful both in store and at parts/service counter.

Susy Q

Outstanding service from Cassie. #1000rvcentre did an amazing job going over our 2008 RV Winnebago. They repaired things if they couldn’t replace it. They called back with quotes with no pressure to buy. It was a pleasure doing business with them.

Geoff Pond

We recently purchased our second travel trailer from these folks. Kim was our sales agent - he's great! I've also had very positive experience with their service department. Inventory is huge - if it's available in Ontario, they're most likely to have it.

Outdoor Guy

I bought my class b from 1000 Islands this winter. As expected any negotiation is tiring but done respectfully. Every staff member I dealt with was very professional. Salesperson Clara a very down to earth person. Since I saw their efforts to supply trailers to medical staff, I decided I better post a review to say this is where to go to buy..a community supporting business. I haven't needed to apply for any warranty work yet but will repost later if any is needed. I have already recommended their business to my friends..A class act..

Tony Price

Excellent service. Friendly and helpful staff.

Mike Kenyon

From the minute we arrived at 1000 islands RV we were treated with respect, from the salesperson who stayed late for us to the girls working in the office and the staff taking us through our orientation and making sure we had everything we need. Well done to the wonderful staff at 1000 islands RV. You are a great team.

Frederic Smith

(Translated) Courteous and helpful (Original) Courtois et helpful

Sharon White

Very helpful staff

Franco Cecchetto

Excellent service Excellent trailers

Allan Turtle

Quick painless process to find and purchase our first RV trailer! Thanks for the help and support.

Sue Alle

We purchased a used RV last year in October from Thousand Islands RV Centre. Since we never owned an RV before, this was a big purchase for us. Having said that, our experience was truly amazing from start to finish. We can't even mention names, for fear that we might leave out someone. From sales person to service person and everyone in between, the staff was incredible. They did things to our RV that we never expected and we are truly grateful for everything that was done for us. After 8 months in storage we finally pulled it out last weekend and are looking forward to enjoying the camping season for the first time in a long time!

Jennifer Bard

Clara and Claudia made our purchase of the Tab 400 boondock so easy! We live 5 hours west of Gananoque and we were able to get all the information about the trailer and make the purchase without travelling to ado so. When we went to the dealership to pick up or trailer everyone was so helpful! Estelle was great! She helped us with any questions we had and brought us to the people that we needed to speak to to complete the process. Leanna was fantastic! She was so helpful- especially with a blunder I made????. Norman was an excellent technician that showed us how to use the trailer and get everything started! The icing on the cake was when we came in the next day and Matt, another technician helped us with the hot water and a drawer that wasn’t closing. He brought up our exact trailer and we were able to show him where we were having some issues! An excellent team and staff! Thank you for all your help! We love our trailer!

David Lyon

Dropped a bit moolah but came away with a beautiful trailer(Wildwood X-lite 171RBXL). Very friendly and accommodating.

Pleasure Park RV Resort

Many of our clients have purchased RV's from them. They have great mobile service that comes to our park on a regular basis. We recommend them to our clients for sales and service.

Katie DesLauriers

We purchased a Northern Spirit by Coachman earlier this year and picked it up the beginning of April from a different dealer in St.Thomas. Been using it to travel around while we have the opportunity and came across our furnace not wanting to work anymore. We called our dealer to rectify the issue and were advised to contact an Rv Care dealer that was closest to us which happened to be this location. Luckily we got an appointment within 2 days due to the time of year/season. When we got there after our long treck the service staff made the experience worth it. They were courteous and helpful with the issue at hand, had someone go out to fix the problem and within an hr. Or so we were ready to hitch up and leave!! Near or far, it's worth the trip to Gananoque!

Don Kempt

Had a great experience picking up our first RV. Would recommend these guys to anyone! They were not pushy, gave good information. Pleased with the experience.

Sharon Olenick

Friendliest people I've ever dealt with. After so many places using the high pressure sales tactics, it was nice to feel like someone wanted to get me set up with the right trailer vs just making a sale. Highly recommend.

Sean Charles

Could not be happier with the service I received. Living out of my trailer, so Matt (I think?) got me an appt next day, despite being their busiest time of year, and being a small job. Jason was awesome to deal with while I was there. I wasn't a consequential customer (only a $250 job), but he took the time, and even went out of his way to check something for me. Actually the first time I've ever left a review on any business. I guess, in part, because I know from strictly a financial perspective, I was not a profitable customer. Which makes their quality of service all the more commendable. A small gesture of appreciation. Thankyou.

Mark Pelton

Very friendly staff. They take the time to go over everything when buying your new RV. From the moment you step in the door to when you leave, someone is there. Plus they have a lot to look at. Unlike some RV selling places that have very little space limiting your options.

Guy Tessier

A must visit for RV lovers in Eastern Ontario. Huge selection and something for everyone.

JJ Gagne

Huge inventory and during the pandemic, one of the few spots in Ontario with C Class Motor-homes in stock. RV chassis include: Mercedes, Dodge, Ford...

David Athersych

Staff very good about answering questions and showing RVs. Have not decided yet, but this is the place we will do business with.

Michelle Leegsma

The service was awesome, love our trailer. The staff were all wonderful, friendly and very helpful. The fees and extras cause the price to jump so much But it’s the same everywhere. I would shop there again!!

James Davis

Store staff and repair tech were friendly and helpful. Sales were a bit...salesy, and then disappeared after we bought our RV trialer. But overall I have no serious complaints. I'd check them out again.

Alfy R.E. Meyer

We wanted to check this place out when heading to Quebec so we dropped by to examine their selection of trailers. We found the exact model and layout we want. Now we have to decide if we like the price lol. Not a bad selection of models for every taste and budget.

Tony Leeder

Excellent service from Fiona.

Darlene Loft

Great service

Gil Strachan

Huge selection of RV's at fair prices and friendly, helpful staff. Roger Tregunna took the time to answer all our questions and showed us everything we wanted to see, with no sales pitches or pressure. We had a nice visit and bought a beautiful year-old Class C motorhome that meets our wish list, and we can afford.

R.O. MacPherson

Lots and lots of inventory new and used.

Eric Mayer

Great team that will go above and beyond to make sure customers are satisfied. Very easy going and helpful.

Todd Bickerton

Quickly we feel like family. Thank you 1000 Islands RV Centre!

Robbie & Kimberly

DISHONEST DISHONEST DISHONEST!

Mike Bono

Customers service number 1. Thank you

Billy Barefoot

Our time spent with the 1000 Islands RV team was great from start to finish. The no pressure sales approach we received from Brett Massey was very comfortable and he really helped us in finding the RV that best suited our current needs and was very helpful in guiding us and answering our questions right through from the ordering process and up to the day we took delivery of.our new RV. Estelle the delivery coordinator made it easy when it came time to do our PDI and ensured we were able to find all the little things we needed before we take off on our first adventure. I hope not to have too much need for the service department but if the other departments I have dealt with are any indication of the experience I will have then I feel that experience will also be a good one. Great job 1000 Islands RV Centre!

Lisa Gillians

As the summer begins to wind down, I am tardy in this review. Early in July my family and I were camping in the 1000 Island area for the weekend. Having driven over 5 hours to get there, let's just say we found ourselves in a bit of a predicament when we realized we did not have the keys to open up the trailer. The camp office called The 1000 island RV Centre and they said to bring it over and they would see what they could do.....and yes they had a master key that allowed us to get into the trailer and gave us one to take with us. They were not only life savers but pleasant and extremely friendly. If you have any RV needs , I would recommend you go see the people at The 1000 Island RV centre.

Ron Ireland

This is an excellent company to deal with. I just purchased a class b unit from them and everyone has been great to work with. All very friendly and helpful folks and the prices are very fair. I'll continue to keep my reviews updated as we moved along but so far I an very impressed.

SHERLOCK HOLMES

Good place

Stephen Wall

We rented for a week and aside from a few small issues ( got the wrong keys in the binder) it was a great week. We had an issue with the awning (if you are new to rv renting as we were, make sure if you rent one with an awning that you never leave it open if it rains in anyway as they are pretty flimsy). They were great about it as we were up front with the issue and there was no further issues when we returned it. Grace was great, she answered my questions during the process and they even provided the correct hitch for our rltruck rental for the unit at no charge. They even refilled our propane without charge. We would definitely use them again if we rented and would reccomend to others.

Kathleen Wachter

Great service and employees. They saved our trip 2 days in a row! I hope all Thor dealers are like them because something is always going wrong with our new Chateau. This time is was a slide harness and water heater wiring.

Sean Lessard

Good RV park

Anthony Slack

Excellent as always

stewart lowe

After purchase they don't have the time to assist in any problems, I purchased a rv just over a year ago for relaxation as I am a veteran with ptsd and we have not had one trip local or further where something major has gone on our rv . It is still not fixed ! I received a reply and was told they would be in touch and yet still nothing !!!!!!!! also have sent emails to the company and guess what ignored !!!!! tyerrible business

Duncan Rawlinson

Great service and friendly staff. We will be back to service our RV here for sure.

patti hamilton

The service here is very good. Matt and Dave with their staff, and Dan the on the road guy, try very hard to fix your concerns as soon as they can. They even put up with testy customers???? like my hubby who gets impatient. Thanks guys.

Terry Gerow

when we arrived for our two hour introduction to our used but new to us trailer and a review of its features we quickly found that (Norm) the technician was extremely knowledgeable and patient. He took us step by step through each component and system within our trailer. My wife could not say enough about the work that had been carried out by the cleaning and preparation team... from floor, to fridge, bathroom, bedroom, even the window guides had been cleaned! The detailing and sanitizing was more than we had expected. The installation of our tow package was completed on time and came with a complete briefing on how everything worked. We drove away as two very happy campers. "We will be back!"

Brandon Jarmin

Bought a rv. Service was great

Dave McQueen

Great service.

Randy Elliott

Purchased this RV on September 21, 2018 and gave a large cash downpayment. At this time I made it clear that we would not be operating the unit until the spring of 2019 and asked if the dealership would store it for the winter and that the 7/11 warranty not start until April of 2019. The salesman agreed to do this. Satisfied, we were directed to return October 12, 2018 for a familiarization and pay the balance. Subsequently, we attended and paid the remaining amount. During the checkout the person demonstrating the unit damaged it, thus requiring repair. Other deficiencies were noted and the service department gave me a completion date of mid November. We were contacted on November 19 by the Service Department saying that the unit was ready. We had purchased a cover from the dealership and I went out and removed the batteries. On November 20 the unit was covered. During all of this the staff was helpful and no problem aside from the damage done during the demonstration. The problem that I have is that the warranty began to roll on October 12, 2018, contrary to what we were told, and will expire approximately one month after we get it out of storage. I was told by the Business Manager that I never should have been promised this and there is nothing that they can do. I paid over $50,000. Update: January 11/2019 Issue resolved. Coverage to begin when unit leaves the property. Very satisfied.

Gord Pero

Friendly and very helpful.

Davin Vanden Heuvel

Great to deal with no pressure, made the whole experience easy and enjoyable!

Jim Nelson

We bought a Grand Design Imagine XLS here and from the beginning with Brett in Sales to arranging our trade in with Estelle and our walk through with Garnet we are extremely pleased with the customer service, professional and knowledgeable staff. Jason in service also looked after installing a weight distribution system while we were doing our walk through. Thanks to everyone for making this a smooth sale. Jim and Dorothy

Emma Young

We had the best experience with 1000 islands RV centre! The staff are ALL so helpful and go above and beyond with every aspect of the buying process! This was our first RV purchase and they made everything seamless and helped us to prepare for our adventure in every way. I would highly recommend 1000 islands RV centre to everyone!

Pamela Raby

Out of sight, out of mind...this must 1000 Islands RV Centres motto... April 22nd we purchased a tent trailer, with Kayak and Bike rack included. Due to demand and Covid, there was a delay in delivery, and we received our trailer on July 19th. We arrived at 1000 Islands RV Centre for our tutorial, where we noticed a scratch on the cabinet door, before we even entered the trailer. We pointed this out, and were ignored. We went ahead with tutorial, and upon completion we pointed out that our kayak and bike racks were missing. All personnel were baffled, questioning whether we were in fact supposed to have them included in sale, and then we were told that they thought we knew they were delayed, that we had been told this (in hindsight, I believe they were never really ordered as part of the pkg in the first place). We were told they would have them sent to our home in a few weeks. Upon arrival at home, and setting up our trailer, we noticed a pinhole in the canvas, and when we called to inform them, were asked if we could measure the canvas for them!! We returned that Friday so they could measure and patch the canvas, once again mentioned the scratch, and no solution was offered. It has now been 7 wks since we received our trailer and still no racks. We have called both sales and service several times to inquire, with no return phone call. We understand that everything is delayed, but also would appreciate acknowledgement, and the truth. Clearly at 1000 Islands RV, once they see your taillights, and they have your $, you are forgotten. Can't help wondering if this is true for all customers, or just the ones who don't purchase the bigger, more expensive units. If you enjoy being dismissed, ignored and deceived, 1000 Islands should be your first choice for all your RV needs!!!

Pat Dan

Did the whole transaction on internet and everything delivered as promise. Special thanks to Heather and Claudia.

Randy Baldini

I would highly recommend 1000 Islands RV if looking for a Cargo trailer. Ask for Scott. He suggested 3 or 4 models to suit our needs and no pressure sales. He answered all of our questions and is very knowledgeable regarding current construction materials and trailer functions. Friendly staff.

Michelle Avery

We ended up here after halting the purchase of a trailer at another dealership that offered zero customer service. I made an appointment with Brett and told him what we were looking for. When we got there and explained how we ended up there and the timeline we were on, he took the time to ensure that the shop could ensure that everything would be done on our timeline before we got much further into looking. I appreciated the fact that he did not want to waste our time if he couldn't deliver in our expected time frame. He only showed us the trailers we were interested in, didn't try to upsell us on anything and was willing to present offers to his manager. When we decided what we wanted, the application process was pretty easy and straight forward, the finance department went over everything and again, didn't try to upsell us on anything we truly didn't need. They were able to quickly provide all the information I would need to secure insurance before pick up day, they also called and emailed me the day everything was approved. When we returned on pick up day, Brett was there bright and early to greet us, along with Estelle and another member of the finance team. We were walked through out trailer and shown that everything worked and connected. The service technician was great, showed us all the 'things' and was quite pleasant. He assisted in removing the old ball from the hitch and put the new one on as well. When we were shopping for the things we might need-the gentleman in the store was so friendly and kind. We told him that we were 'new' to the RV world and he had so much great advice and suggestions. Every aspect of this transaction was great. On pick up day, they welcomed my dogs to join us for the trailer inspection and in the store for our shopping. Everyone was happy, and genuinely seemed happy and sincere to help us. In hindsight, I am happy to have had the poor experience that we did~it really did help us to appreciate the effort that this dealership went to to make sure that we had a great experience. In a world where everything can be done online and fairly easily, they took the extra steps to make it a personal and pleasurable experience. Highly recommend!

Dave and Cathy

I would like to comment that Cathy and I have always been well received by the people at 1000 Islands RV. Purchasing an RV from 1000 Islands was a totally positive experience for us. The sales process, including negotiating price, trade-in values and other formalities, was the best overall experience of this nature we have ever encountered (not the first time we have done this as we have previously purchased numerous vehicles and RV’s over the years). Our experience has not been without issues, however, we have only positive comments to offer in respect to the careful and persistent effort of the people representing the Parts and Service Department.

Greg Weatherdon

Just quick shout out to Matt at the service desk and tech Ryan. Great service today. Thanks guys

Adrian KingstonYachtSales

Love my new unit. Sales process was just fine but the Service crew knocked it out of the park. Way above and beyond - had a wiring issue on my truck when I went to pick it up and one of the guys took the time to fix it - they could have easily made me come back and billed me for a service appointment. Can't thank this team enough for some extra research on some modifications too. That's how you build consumer loyalty and life long customers. Thanks so much.

Kathy Hickey

Our experience with this business were very good. Clara the sales lady was excellent & very patient with us.

Ken Cunningham

Nice people to deal with great service

Marguerite Bertrand

A good place to camp but noone from the campground goes around to check if everything is ok or if anyone needs anything or if everyone is obeying the rules and regulations ex: fireban on campfires. There is no signage stating a fireban.

Jay williams

Friendly helpful staff

Danielle Ouellette

Our experience has left us extremely disappointed and frustrated. Our 16ft trailer was our first RV purchase. Service was good until we went to pick up our new family RV. Red flags should have gone off when we noticed incomplete work. Our purchase agreement was not fulfilled on our 1 year old "used" trailer. Inexperienced and naive we drove off the lot with it when we shouldn't have. As such, only 9 days after bringing it home and having not used it or moved it from our driveway, we experienced a leak. Service department promised they would "make it right". Other problems with power jack persisted as well. Neither service or sales managers are returning our calls or emails over the last 5 WEEKS. We will not be recommending this business. We will continue to pursue the issue until the promise to correct the problems are resolved.

Anne Russ

Right on a major highway with easy access . Huge inventory of used and new RV'S, with great service department. Attached is a well stocked store. Staff were very nice and helpful.

Lisa Roth

Some pretty sweet trailers!

Kate Moody

First time buyer here! Huge thanks to the entire team at 1000 Islands RV for making this really easy and walking me through all the details I never even thought to ask. From sales to service, this team is honest, patient and thorough! I can’t say enough great things about them and they have most definitely gained a customer for life.

Michael Cox

We recently purchased a Forest River Wildwood Trailer from Rodger Tregunna. He is very professional and knowledgeable. Customer service is fantastic. Pricing is good. Very happy with purchase. We highly recommend 1000 Island RV Centre. We have purchased many things over the years, (cars, ATV's etc....) And this is by far the smoothest sales experience we have had. Go there for yourself! Thank you Rodger.

meghan urquhart

Great experience! Staff are very friendly and knowledgeable and took the time to answer all my questions. Definitely recommend!

Jay Nash

parts department were very helpful and were able to take care of my needs in a very short time. Can't thank them enough

Simone Pilon-Major

If you want to buy or rent an RV ther is a good selection on the lot. There is a camping store and a repair shop on the premises if you need help with your camper, RV etc....Friendly service in all aspects of this facility.

Unkown Unkown

Huge selection of trailers and best of all they leave the doors unlocked so your free to browse until your ready to get a salesman. When we decided on a few models we got a salesman and he was just great. He never pushed on any one product and made the negotiation process so easy. Actually the overall process as a whole was so simple and went incredibly smooth. On delivery day, the orientation is very informative and they cover and answer everything about the trailer. We never felt rushed and although this being our first travel trailer and it being budget friendly, they treated us like we were buying a luxury class rv. If and when we decide to go bigger and better, we'll definitely head straight back there.

Mark Perrault

The staff was very friendly and helpful with our purchase of a new trailer. The orientation was great as we are new to owning a camper trailer and the session helped us feel more comfortable with operating it.

Marty Musgrave

Always get the feeling like I'm intruding on them when I am there. I guess its the same reason I never bought a trailer there 8 years ago. Lots of supplies and a good location. Just don't like the way they communicate.

Eric C

Nice sales rep and beautiful variety of trailers

Frank M

Visited with my wife today and walked around looking at locked trailers hoping to possibly find the right one to purchase. There are a lot of trailers there and the lot is huge sales staff drove by us on golf carts on two different occasions neither stopped. They must not have wanted the sale that badly. My brother-in-law and his wife were to meet us there with the intent to possibly purchase as well. We told them not to bother as there was no available sales staff. Two potential sales lost. We will not return.

guy

Long overdue , a thank you to Matt the service manager. He is quick in replying back to you and easy to work with your camping schedule. Again long overdue, to the technician that did the repair work on my unit Scott , thank you for going out of your way to complete the work on time and spending time answering all of my questions, what great customer service you have. Matt and Scott are a great asset to 1000 island RV .

Allan Hill

Buyer Beware, 1000 Islands RV Centre has the worst after sale customer service. Once they cash your cheque it is impossible to get a return call from any employee, including Service Advisors, Service Manager, Sales Manager and General Manager. If you are thinking of buying from 1000 Islands RV Centre, be aware that you will not get any after sale support. After buying a brand-new RV for $80K from 1000 Islands RV Centre I spent 6 weeks calling and leaving messages hoping to get a return call to help schedule a service appointment to fix a few issues and some warranty work on the new RV. Every single message left including requests with reception to please have somebody help and return a call was ignored. I cannot include all details of their ignoring phone calls and requests for help as it would be too long and unbelievable to read. This includes Sales Manager and General Manager both refusing to get involved and help a customer. Also, we had to get the Manufacturer involved to force 1000 Islands RV Centre to provide parts that were included in the purchase. 1000 Islands RV Centre will take your money and then never return a call, deliver on promises, or provide any help and support.

Diane Moore

Very friendly staff, very thorough and accommodating to our circumstances. Karen Winter was amazing and helped us find exactly what we were looking for, I highly recommend asking for her, very honest and fair. I would not hesitate to buy from there again.

Anne-Marie Godard

The staff here were excellent people who treated us exceptionally well! It was nice doing business with most of the same people who served us 7 years ago! We walked away as happy campers (no pun intended but it worked for us) thank-you!

Jordon Collett

Super friendly and accommodating. No pressure to buy anything and Roger was great. Norman went above and beyond during the orientation and

Leighton hardy

I agree with James Sanderson, I have also emailed a number of times never an answer...used the same email address to email different dealers and they answered me with in 24 hours so not an issue on my end. Tried the texting, again no return of request of information. Did call and was put on hold for 5 minutes before being told that they have someone checking the emails all day so they were unsure of what the problem was, sooooo I am also very happy to see what their service is like before hand, I will not be giving them any of my business, I am more than happy to give my business elsewhere. I Can't even imagine how good their service would be after they have your money.

mark stones

Great service so far! This is our first purchase from 1000 Islands RV Centre, and I have to say at this point they are batting 1000. Hope the servicing down the road is as impressive as the initial sales process.

Barry Tulk

I'd been thinking of getting a travel trailer for a few years but couldn't find one that I liked until I saw the 2018 Grand Design Imagine 2150RB on 1000 Islands RV's website. I had pretty much made up my mind to buy it unless I wasn't comfortable with the payments or I didn't get a good vibe about the staff. Kim my salesman came in on his day off to show me the trailer and didn't put any pressure on me to buy and Lennea the Business Manager was able to get me payments that I'm more than comfortable with. I am now the proud owner of a 2018 Grand Design Imagine 2150RB thanks to the staff at 1000 Islands RV.

B Boulanger

Friendly staff

Ken Wilson

Very happy with 1000 islands rv all the way across the board they took the time to make sure we were looked after felt like royalty !

David Jutras

Don't deliver on promises. Bought a brand new trailer almost 3 months ago now and we are waiting parts such as new back splash in kitchen. Unit came to us with over a dozen warning stickers plastered over the wall over the stove. Frankly, this is extremely distasteful. So your ordered a new wall cover 2 months ago, also a new curtain for bunks, because they were ripped upon delivery and we are waiting now 3 months now for sink covers. Still now answer as to when we may expect all the issues to be corrected. Oh! Our propane tanks are just 20 lbs. but hidden under a 30 lb cover. This is very deceitful, to say the least. Shame on you 1000 island RV.

Sam Dyson

I always get great customer service at 1000 Island RV. Thanks to Jason looking after us in the service department.

Peter Krahl

A very friendly place. The staff go above and beyond.

Colin Wilson

We purchased a new trailer from 1000 Islands a few years ago. It's now in need of some repairs, but I can't get ahold of anyone in service at the dealership. They have three methods to reach their service department... Phone (i left 2 voicemails in September '20), Text (I texted their number July 4 '21), or Email (I emailed July 8 '21). I have yet to hear from anyone. I've moved on and taken my trailer somewhere else for service,. Our next purchase will be from elsewhere too!

Don Hobbs

Excellent selection of parts and accessories staff was very knowledgable.

Sean G

Very good experience!

Rene Petit

My wife and I just picked up our RV we purchased from 1000 Islands RV Centre. Our overall experience is that the entire staff were incredible in assisting us not only in the selection but the entire process from start to finish. We found that they made our new experience extremely easy and fun! A Big Thank You to the entire staff we dealt with and looking forward to continue doing business with them!

P PI

I made an offer on a new but 1 year old rv. They did my like My price but instead of acting decent they just didn’t return my call. New 2021 21J outlaw is 95k . I offered 85k for new 2020 - so it’s not insulting.. sales manager Jeff never called me back and I even complained to Thor. Well vacation a different way..

Mike Miller

It was an awesome place tobuy my first rv all the people there were grate to worke with and answered every question I had so thanks to everyone lots. Mike

Debra Fornazari

Great people make a great business I have always known that.

Sarah Chapman

Great choices, and great prices!

Tristan Clark

I rarely write reviews, but I was utterly stunned at how unhelpful and dismissive the staff were when I came in for a part. I’m not the most knowledgeable guy on RV parts and repair, but if i come in needing to fix something, I expect experts to be able to at least point me in the right direction. Instead I was told, don’t have it, can’t order it, go somewhere else. Could you at least help me understand what information I need when I do find someone else who can find a simple roof vent lift arm. Help me find a product number, or tell me where to look for one. Nope, just tell me to go somewhere else. Thanks a lot, I guess I should just order online and cut out the brick and mortar shops altogether. Because the experts aren’t passionate or helpful, so why do I spend gas to come try and spend money.

Jennifer Drake

Very disappointed. My family had their heart set on a trailer and we came to an agreement with a price. I showed the manager Jeff my pictures as well as Kim our sales associate and both agreed to take our trade. The deal was to lower the price by accepting the trade. Bill of sale was sent to us to sign however after talking to Claudia in finance and realizing she made a mistake on taxing our warranty twice and I have it in writing, she continued to not see my point and then saying that this is how it has to be and that's it. Well sorry but if you say $3576 taxes in (her words) and then get me a deal from your rep for $500 off bringing the price to $3076 which already still includes the taxes then why are you adding it to the net difference on my bill and charging tax again. Next day I get an email saying After review of the pictures I sent of my trade in (which they NEVER ask for but I sent to be honest in the condition) and talking to Kim and Claudia, Jeff will not be proceeding with the deal. Ok it's bad business to make a deal and then retract. Just because I was questioning Claudia on the warranty. Must be the reason also because why would finance have a say in the original deal. It is my right to question anything as it's my money. Not only did I have it in writing that they would accept my trade for the price we talked about but also in a bill of sale. There are many other businesses that have people who care and don't tell you this is how it is either accept it or don't with no compassion.This whole experience has been an eye opener. When I asked for the owner's info Claudia's response was that Jeff could handle my concerns. No thank you as he is the one who declined the deal after accepting it. Guess I will have to find this info myself.

cragar4477

Great customer service from sales to parts/service depts. They helped me helped hookup my new WDH to the truck & trailer along with a lot of good advice. The only issue was with the financial dept that miscommunicated some of the insurance options & costs. Overall a great experience (so far)

laurie Schur

Huge thank you to Matt and the mechanic who replaced the lock on a compartment on my motorhome yesterday! While the repair was a minor one, they used the opportunity to showcase top-notch customer service. Everyone was pleasant and made an effort to socially distance throughout the experience. I am happy to recommend this business.

otto navas

Great service. No pressure and nice people to deal with. Highly recommended.

Craig Smith

This review is a bit over due but as a new camping season has started and I sit in my lawn chair on my first camping trip of the year I am reminded of the great customer service and support provided by 1000 island RV Centre. I purchased my first used hybrid camper trailer from 1000 Island RV Centre last summer. Because we were so anxious to get our family summer vacation and camping experience underway I purchased the trailer “as is”. Immediately into our first camping trip, we noticed some concerning issues with the trailer. To make a long story short, the Sales department lead by the sales manager Jeff Melling stood by their product and services resolving all my concerns and exceeding my expectations. I have had nothing but positive experiences when dealing with the sales department and service department staff at 1000 island RV Centre. I look forward to many years of customer service and maybe even sales :) with 1000 island RV, I would highly recommend them to fellow campers and or new campers. Thank you!

Steph Lafrance

if you think they will verify the RV before you take it, you are wrong, A private will do a better job... First we say a price on the web site, and after we book a appontment, they remove the promotion, they don' t know what document you need to have it licence into another province, also we had a linking winsheild, jack not working, stipped handle forba window, etc.. I tried to contact the manager and he never return your call... Do yourself a favor and buy you re RB somewhere else. It s the worst service on RV you can get Thanks for your answer, but I still wait the call from the manager 3 month after.....

Todd Kluwak

Great RV dealership Popped in to look around and ended up with a new trailer.

Kim Vandenburg

Totally agree with Suzanne Morneau, worst service ever.. Salesperson Clara was great.,. Admin team good as well. Have tries multiple times for help with water damage discovered after leaving, getting promises of phone calls from upper management but to no avail.Should be advertised as sales only and buyer beware. My neighbour asked for our opinion. Told him to stay away because after you leave your on your own. He bought a new trailer in the big smoke with incredible after sales service. Would buy our next RV ( A Home) from Clara but only if she is at a different dealer!

Tony O'Grady

I recently had some warranty service done on my RV. Tks to Matt in service and his team for getting me in on short notice. I toured the area for a few days and 1000 Islands RV had me on my way. Tks again for awesome service. Much appreciated. Tony O'Grady- Newfoundland

Julie Latreille

We contacted 1000 Islands RV Centre for a hydraulic pump for our jacks on our 2013 Winnebago. Fiona in parts offered great assistance in finding the right part and ordering was easy. Within 3 business days, the part was delivered to us which will cause no interruption to our camping season. Thank you 1000 Islands RV Center for your great service.

Donna Blair

Our experience with the delivery of our new motorhome today at 1000 Islands RV Centre was very smooth and flawless, from the minute we left our trade-in vehicle, until Garnett finished with the in-vehicle orientation. We have been very happy with the service in general. Kim, our salesman, Jeff, the manager, and Lannea, business manager have all been professional and very helpful throughout our visits. Thank you to the entire team. Donna &Al

stewart dick

We bought our first trailer here and we had no idea what we were doing! The friendly and caring staff have always treated us like family, teaching us what we need to know and saving us money where they can. Every step of the way they've helped us when needed, and shown us what we need to know. This is the best place to purchase your trailer or RV and the only stop you need to make for all of your RV accessories!

Kim Miller

After a long and frustrating search for a travel trailer we thankfully arrived at 1000 Island RV centre It was a shining star above all the others Starting with Kim Smith our salesman and through all the other staff it was the best buying experience we have ever had customer service was amazing they really and truly are there to help every step of the way We really want to thank everyone The ladies in the store are awesome Norm our tech was very knowledgeable and great to help us with any questions We just can’t say enough good things about everyone there and would recommend 1000 Islands RV to anyone looking to buy a RV of any kind you will not be disappointed thanks again to everyone from Steve and Kim

James Sanderson

Emailed 3 times never an answer...used 2 different emails as thought maybe issue my end..unlikely. Tried the texting feature..no return of request. Couldn't call as to area..can text but calling is iffy. So glad I see their service before giving them money. Can't even imagine their service after they have your money.

Douglas DeCletck

My wife and I purchased a new 2018 Forest River from 1000 Island RV back in late 2017 - We have it parked at Singleton Lake Campground in Lyndhurst, Ontario - Our experience with 1000 Island RV was the BEST - Clara was our sales associate - She was extremely knowledgable, polite, courteous and accommodating - We could not have been more satisfied - This was our first experience with owning a camper - Our initial experience was so good, we decided to up grade this year - We found a unit we liked after researching the internet - It was a 2020 Grand Design Solitude 5th Wheel Model 390 RK-R and wouldn't you know there was 1 at 1000 Island RV - We live in Pennsylvania and vacation at Singleton Lake from May - October - We called Clara, put a deposit on the unit and will be finalizing the deal when the border reopens - We found the same unit in PA, so we actually were able to see it first hand before making arrangements with Clara - They took our 2018 in trade also - These people are the best - They treat you the way they would like to be treated - I am in business for myself and certainly appreciate being treated so well - If you are looking for a new or used RV you can't go wrong with 1000 Island RV and especially Clara!