Reviews of Economy Rent A Car (Rent Cars)

Ritish Bhalla

Terrible experience. Would not recommend it to anybody and will never come here again. Please be aware.

HACHIM “Espacebooking” MAJJD

Scammers!! Avoid this company at all costs.. DO NOT RENT HERE

Rohit Khullar

They are running a SCAM - hidden charges, horrible customer service, unprofessional, no care for others time & life. They just want to rip you off in any way they can. If you’re smart enough to not pay charges when you came in they’ll surely get you when you drop off. Avoid this company at all costs - if I had knew before I would have gladly paid extra to any big company then getting ripped of or dealing with these guys. Should be reported to consumer court

jens harnest

I rented a car in Vancouver. On return there was Scuff mark on the passenger side of the Highlander. A good buff would cleaned this up. I was charged $3000 for damages. When I sent it to my insurance company, the “repair” cost went to $6300. I was then asked to pay $900 direct to the car rental company so they could sign off on the insurance companies settlement offer. They are crooks.

Thunder Thighs

Garbage, don't even think about renting a car from this place after the CBC exposed their unethical practices, and numerous hidden fees. The owner is also a slimeball. AVOID AT ALL COSTS!

Ethan Lopez

If only 0 stars were possible…their customer service is basically like if you were talking to a brick wall who moans and groans when you ask them to repeat themselves.

Kelly Nguyen

False advertising, misleading, and rude customer service. Vehicle wasn’t even clean. I booked a rental online and pre-paid in full for a vehicle, which included UNLIMITED mileage. When I got there, I was charged additional fees and told its not unlimited mileage. They also charge $5 per day to use your own coverage/insurance. No other rental I’ve been to charges to use your own coverage.

Krzysztof Bobnis

The car was pretty ok, but the service was so sketchy that i was afraid i would loose a lot of money on them. - the charged $500 deposit instead of regular $200 - when I asked about the cancellation, they told me it would cost more than the rent itself - they made a paper press (scan) of my credit card (noone did this before) - they made me inspect the car by myself, i was afraid that if i miss something, they would charge me for it. Overall i had a very stressful experience and still have, because I am still waiting for my $500 deposit to be returned. Edit: My $500 deposit was returned to my account after a few days.

nzmopar1992

I get their scam they have going on. “Read the fine print before making a booking”. Maybe these guys need to learn from the pros. No one reads the fine print so if that is how you want to run a business then all it means is you couldn’t care less about you’re customers, only in it for the $$. Better to avoid this place and use a proper rental company

Monty Dhaliwal

Never book with this company, they made us wait hours to get the vehicle and I ended up missing all my appointments. When we did receive the vehicle it was not cleaned, the gas was not even half full, and the engine lights on the dashboard were on. When we tried to talk with the customer representative, they instead went on to ask why we were complaining. This is not acceptable since it’s Covid and it’s their responsibility to give us a clean and well maintained vehicle. Management should really take a look at who they’re hiring. I was forced to go to another car rental establishment and do not know if I’ll get refund back.

wayu laf

This the worst car rental company in canada. They go by the name jet car rental, economy or fox car rental. Their customer service is worst. You get transferred, hanged up everytime you called. They have hidden fees on car insurance. Every ticket they paid on your behalf has SERVICE FEE of $50. WORST COMPANY! SAVE YOURSELF THOSE HASSLES AND STRESS!

Mattias Berg

Avoid this rental agency at -ALL- costs. Unprofessional service, long waits, and overcharges. After a 45 minute wait (I was assured a max of 15-30 minutes when speaking to them) for the shuttle from Pearson Airport I was finally provided with a different class/category of car than I my reservation. When surveying the car as part of my own due diligence to ensure no pre-existing damages they became unnecessarily aggressive. On returning the car 45 minutes late before my flight (my own mistake) they charged me an extra day. The rate of that extra day was their own arbitrary rate of 150% more. Also had to get Expedia involved in trying to lift the $500 deposit/hold on the car following its return.

Bijan Diba

Never, Never rent a car from this company. You reserve on line when you get to get the car it ends up to pay double. they said unlimited millage, they lie for unlimited you should pay $200 extra. you deliver the car and pay you think is done. No they will charge you after six months extra a lot for many reason. Be careful they take your money like stealing especially when you are not Canadian

Edward Amartey-Tagoe

This rental company has cheaper options than the ones found at the airport. Hard to find a shuttle from the Pearson airport to the rental location. You may need to Uber or wait for the shuttle which runs every 30min or so. I wasn’t able to get extend the rental on phone but the vehicle was in perfect condition. You’ll require proof of insurance or pay for insurance.

Bipin Shetty

They billed $100 for $10 toll fee, please be care-ful dealing with these folks

Stefan Francke

Quick pick up at Viscount station, good service, fine car and no hassle.

nancy Hutchings

I reserved car in may for a trip to Michigan I came from my home state of Florida and when time came to pick up my car and travel Michigan the un believe happened. We found rental car in a tire shop. First clue. I went through all the transactions and then the question where is cat being parked. " I said Michigan. He then said theses cars can't leave state. Wow,. Unbelievable. Since was out my money. We decided to just use it for travel in state. We came than asked he than said they will only go 50_75 miles and shut off!!! I never in my life hear of such a dishonest place as this is. I rented a lot of cars but never hear of this issue

Bdrayto D

We rented a car for the weekend and the windshield wipers stopped working during a snow storm. We called them and they told us to take it to a dealer, which we couldn't as it was not safe to drive a car without a wiper in a snowstorm. We couldn't use the car for the entire day on Sunday. They refused to send a replacement car and wouldn't issue a refund. They do not accept our credit card insurance and charged us an extra $30. We will never use them again. They are also very rude.

Yash Upadhyay

Pathetic customer service! Guy did not tell me I could rent the car without insurance, and refused to assign me a car when booked through Expedia. Do not even consider it when Enterprise and Budget are available and are much better!

Elias Fares

When I booked online it said unlimited km, it wasn't. It was 200km per day and I was charged $5/day to use my credit card insurance. Come here if you like hidden fees and fine print.

Mubashir Khan

Complete thiefs. Booking price was half of a tual price, secondly for 3 days extra I paid 1.5X more than what I paid for the whole week. Believe that? At booking time it said unlimited km actually it was only 200km/day. Go to name brand rental car companies avis budget dollar enterprise hertz etc. At least they will give u what they charge for and have no hidden gimmicks like these piece of s- - - rental company. I will never ever head to this place ever. Also. Fox rent a car and economy rent a car are the same ppl. Complete thiefs. The only problem is that brown ppl think that can become rich overnight by ripping customers off while actually the only think that will make them grow is rapport. Only if they new what this meant. DONT GET RIPPED OFF Also no one in this office has even heard of customer service let alone delivering it.

Nisha Davis

Pick up- There is one person working to check out the rentals. It took approximately 45 minutes to pick up the car. Rental itself was great we got a Mazda, it had a touch screen radio. I was able to use bluetooth, and navigation (something I requested). Gas mileage was awesome especially driving in Canada (from the states). Drop off- Went by really well, the employee greeted us as soon as we stepped out the car, he checked off what needed to be checked and asked me to take the ticket to his co worker. My husband accidentally left his cpap in the car and the front desk guy called me and I had to verify it. He the asked if I could come back due to our plane leaving soon I asked if it could be mailed, he came up with a better solution. He had his shuttle guy meet me. Soooo thankful for that bc shipping would have been an arm and a leg. I’m giving 4 stars due to the time it actually took receive the rental.

shalbin joseph

Never ever go to this location. Scam alert !. They don’t have the particular vehicle that you booked online and gave different one with only 10% reduction( another scam). When booking online, shows unlimited mileage, the truth is will charge after 200 km. (Scam).

Esther Screen

I made the mistake of reserving a car before checking the reviews. I also used a third party website whose listed price was over $120 less than what I paid. English is not the first language at this company, and they were not helpful. They provide the shuttle to get to their business from the airport, and the person who I spoke to gave terrible instructions. I had to ask someone at the airport. Also, being a new driver I didn't realize they didn't put winter tires on the car they gave me, I don't know how that's legal. I'm thankful to be alive because I had to drive on the highway in a snow storm. When you're going there, they will send a shuttle or even a car for you as soon as you call them. After you've returned your car and paid, they don't care about you anymore. I waited over 30 min for a shuttle and each time I asked when it was coming, I was told it was coming soon. No one tried to call or get in communication with the driver. The shuttle didn't come until after I overheard one of the employees on the phone with their next victim who needed the shuttle to pick them up near the airport. DO NOT use this company ever, any good reviews they have are fake.

Gerry Barclay

I wish I saw these reviews prior to renting a car from this place. The only thing they had in abundance was excuses, customer service not so much. They seemed like they could care less about any one’s predicament or the inconvenience their poor service was creating. On the web it said no hidden costs, lies, do yourself a favour, don’t go to this company thing you’re going to save money. Go to one of the big guys instead, they’ll treat you right and get you out and on the road in minutes, with economy rent a car I waited close to two hours.

William Vasquez

The deal with this place is that it is cheap. It's true the deal I bought online was for unlimited and the contract at the place was for 200 km but I didn't intend on using more. It was a bit inconvenient to be off airport but the car was clean, exactly what I was looking for. The people I dealt with were pleasant and so busy I was surprised they were. I would definitely rent here again.

Doug Markewich

They are very good. You need to have rental car insurance from your own provider or pay $12/day for their insurance. (Booking companies don't mention this.) Give yourself an extra hour on both pick up and drop off as opposed to renting from Avis right ar the airport, but to save $50+ per day it is worth it. I usually get a VW Jetta always clean, never a problem. Just have the time to be patient because they are always busy.

Rukie Liyanage

Do not rent a car from here. They gave away my reserved truck, and didn't have an equivalent. Had to take a small car, as I had no other option. I had unlimited km, and then when it came to it, they said it was only 200km/day - said it was in the contract....could not find it anywhere there. You get what you pay for.

Aj Singh

This Place is a Fraud , they will rent car at a lower prince online but you will be end up Paying a lot more in Insurances.

Ahmad Muammar

The only way I can understand how *actual* customers have rated this company high, is that they either lawyers who read all contractual points, or did not receive the 407 invoices after the rent yet!! Worst car rental experience I have ever had, and yes I did rent many across the world.. They are just using what I call legal cheating.

Sobiah C

They will give you a different price online or on Hotwire and add fees and charges. Customer service is a nightmare I have my own insurance but they insisted taking their insurance is mandatory. The person was rude and obviously poorly trained. Trust me folks over a 1000 people cant be lying, trust the reviews and save yourself from these criminals. Wish I could give them 0 stars.

Amin Kh

DO NOT RENT A CAR FROM HERE. They are literary scammers. Reserved a car for two weeks from them from Priceline and when I got there they wanted to charge me for insurance even tho my credit card has full coverage and also they added random extra charges so the price of the car became double the price I was promised. They are legit thieves and scammers at this place. Also the customer services was below par since all the workers have a very bad attitude and I strongly suggest you find another place for rentals.

Chetan Bisariya

I'll better rent a car from Thrifty or Dollar then this scammers

Amanda Day

Will never use this company again. Economy car rental adds unexpected additional fees - wish we had known as it would have been the same price and a better car from another company. Additional fees included: $5/day charge to use your own insurance, mileage fees (even though our booking said unlimited - apparently this is only for people who fly in?). Also, car did not have Bluetooth or a USB port for phone charging. We get many rental cars and haven't had any of these problems with other companies.

Shakib Akbari

Economy is the WORST rental car ever. Guys behind the counter are very rude. Don't be fooled by looking at the online prices. You will end up paying way more than a reputable rental car. Vehicles are very high mileage and not clean. Save yourself sometime and money and rent a car from somewhere else.

Glen Archer

Booked through Expedia. Deal was supposed to be no more than $44 all in for 24 hour rental. Ended up $94 when paying all their BS fees. Car was supposed to be unlimited mileage, they claim it is only 200km a day. Credit card hold is now 7 days in and not refunded yet. I would avoid this shady company at all costs.

Minor Empire

Prices are different on the phone. But when you go to the car rental place, the prices triple. Unfortunately, they know very well how to deceive people.

Someday!

I rented from them before the CBC Marketplace show exposing them as scammers.What they shown in the show is 100% true.They upsell on fear factor of you getting into a accident or damaging their cars.They have the highest hidden fees in the industry which only calculated when you return the car.The car itself probably never been cleaned thoroughly.The car I picked up had junk under the seats and the exterior had many scratches and nicks in which they can try and pinned it on you.The whole industry is full of corrupt owners but this one seems to be the worse in those hidden fees.

Sandip Shah

Scam alert !!! Crazy charges ( everything hidden ). my contract was $200 and Final charges at $379 with no Details. Poor service and car was not clean either. If you hit toll route, there is $50 penalty which is not even counted above so after 2 months another $121 transaction. Will never recommend these guys to anyone... simply scams by showing $5/$7 per hour online.

Djalma Pinto

I did not accept to stay with the van because the company offered me a very dirty car. The bumper was damaged, the back seat had no headrest and also a flat tire. YOU COULD SMELL THE DISHONESTY INSIDE THIS PLACE. I had a loss that no amount of money will ever replace, my family and I were not able to do our trip that we were planning for so long.

Marian Botros

I should read the reviews before going to this place. The worst car rental experience in my life. I booked it because it is cheaper than other car rentals in Toronto airport. We arrived5;45 am from overnight flight and I had to wait 1/2 hour for the shuttle. And instead going right away to the rental office, he picked up more passengers from another location and took them to terminal 1 then terminal 3, another 15 minutes. At the rental office. After waiting another 15 minutes to help another customer, they offered me insurance and I refused since I have already liability and collision through my insurance in British Columbia. Simply they refused to complete the process and they said we don’t have a car for you. I had to call uber and pay for my trip to home. Never ever go with this. They don’t even have GPS to rent. Dirty office. The washroom window is glass and covered with a peice of paper.

Chris Swanson

Absolute scam doesn’t show or tell you all prices, once you get in to actually rent the car there’s tons of extra charges

Nikhil Gandhi

Definitely not as smooth or convenient as larger companies but you get what you pay for. If you want a hassle-free pick-up and drop off experience go with an in-airport agency (which aren’t always a lot more expensive). If you choose to go with Economy allow about an hour from exiting the airport to getting into your car, and the same from returning to the agency and getting back to the airport. Shuttle from Viscount station runs only every half hour and there can be a lineup at the agency itself. That said I got the car I booked on Expedia at the price I was quoted, and other than being a bit messy inside the car was perfectly fine.

Onely Design Studio

Do Not Rent Cars With This Company!!!!!! It's a scam!! I will take legal actions on it since my friend works in a law firm. I have gather all my evidences and witnesses, so I will have my justice back! I seriously don't want anyone to be fooled by this company again! First, I noticed the imperfection on the car -a small black mark which can be easily remove by polishing- and I told the staff before I rent the car. The staff said it was fine and he acknowledged it. Three days after, when I return the car, they asked me to pay $800 damage fee for the black mark or they won't let me go! I was threatened and forced to make the payment. My family and I were in a hurry to catch the plane, so I ended up paying $500. Secondly, they asked me to report a claim and get a claim number. However, just as we were talking inside, the car was taken to clean. If the car was going through a claim, how can they change the car appearances?? After cleaning, the black mark was off!!! There was no damage!!! Most importantly, the company I booked with and the company name on the rental contract are two different names. It is very obvious that this company has something hiding related to $$$ . It's a total scam and Please Do Not Let Them Run Businesses like this!!

Melissa Rasmussen

I've rented several times from these folks, and had a good experience each time. I've been respectful and they've always been thoughtful and helpful in turn. I've also watched them handle disrespect with professionalism and courtesy, more than I would probably have in their position. And when I needed to unexpectedly extend my rental, they converted me to a monthly fee to save me money, without my having to ask. Cars I've rented have been clean and in good condition. Negatives: it's hard to get to them from the airport, relative to other rental companies. And they're not very accessible over the phone - about 60% of the time I get a phone tree or an endless hold. Which can be frustrating. But once I do get a hold of them, they're great. For low cost and good service, they have a loyal customer.

Silent Shutters Productions

I rented cars from here 2 times and both experiences were good and hassle free. We got pretty new cars for decent amount and we returned the cars in the time frame we promised. The guys who dealt with me on my both visits were really good and helpful. I saw lots of negative reviews about this place, I don't know why, for me it was a pleasant experience.

Arif Jeraj

I booked this through Hotwire. So I am partly rating Hotwire as well. When booking it clearly showed unlimited mileage. Upon picking up car was told unlimited was in Ontario only. So that means since I was going to Quebec I was limited to 200 km per day. Additional was 20 cents per km. I was told I should have read the special terms and conditions and I would have know about the limited kms. These special terms were buried inside another link, so a bit crafty I must say. Also despite having my own insurance, credit card and auto, I was still charger $6 per day. Again in their special terms. Almost seems like an illegal practice to charge for this insurance. They hook you in with the low prices and at the last minute you have no choice but to accept. So this low rating applies to Hotstar as well.

Sarit Dey

SCAM SCAM SCAM...They are scammers. Never rent a car from these dkheads. They are the world's finest scammers. You will only get to know that you are scammed once they hold you hostage after your trip and there's no way out. A big nightmare. bldy scammers.

Niloofar Seifi Hesar

wish I could give zero to them, worst place in the whole world. They literally STOLE your money in your face. Don't believe it? go see yourself

Kerry Blackburn

I would also give 0 stars if possible. I prepaid for my car. I called to let them know my flight was delayed. When I got there they tried to tell me I forfeited my rental because I was late, despite having prepaid. Then I was told there was only a smaller car available because I “forfeited” my rental. I apparently missed a single toll during my trip. I got an email today saying I was being charged the toll of around $5 (which is fine) and a $50 penalty. What is worse is that I was actually charged almost $78. Total scam. I expect better from something labeled Economy rent a car. Scumbags!!!!

Lyn Gardez

Check the fine print. Too many entrapment now-a-days. If you read it somewhere that says "unlimited mileage"? IT'S NOT!! And they make so many excuses to trap you into purchasing their insurance. They put you through a hassle of contacting your insurance company to obtain a form before economy lets you rent their cars. Not to mention the very unfriendly atmosphere from the staff. Customer Service?..... "thumbs down".

Riffat Ali

WARNING DO NOT RENT FROM THIS COMPANY!, I rented a car and it was evening when i got car, i checked and pointed out 3 major marks on Car (it was black Honda Civic). When i returned the car, they found out very minor spot on driver's side rear door just above the door handle, this mark was not dent even when they pointed out i was unable to believe that it is mark (please check picture) but they firm on their words, which i believe their planning to make people fool and to get money through this way. They asked for $800 and ended up with $500 as i need to take my flight, I was quite happy when i got deal but eventually they make me disappointed and it ruined my mode for whole flight. This company is fraud making people fool, please don;t trap for deal price you will be ending up paying huge for nothing. I even don't want to give them 1 star, they deserve for 0.

James Sparham

I DO NOT recommend this rental company. This had to be the worst car rental company I have ever dealt with. The hidden fees are unreal. The car was due for maintenance and was damaged upon pickup. Also discovered there was expired tags and no insurance slip. I had to waste an entire day and kilometers to have it straightened out with zero compensation and inflated final bill upon returning the vehicle. Absolutely unprofessional in manner also.

Loren “Marciano” Harper

Beware of the scammers and con artists. I wish i would have read the reviews on this place before I came! If I could give zero stars I would! They upcharge and have so many hidden fees. Tried to charge me for insurance and other things I did not need. I am soooo thankful I took pictures of the damage on the vehicle before I left because they tried to pin the scratches and other problems on me!!! NEVER COMING BACK!! There is no way the 5 star reviews of this place can be real!!! It boggles my mind that a place this bad could get a 5 star review!

Youssef Aroub

Hidden fees, car not ready, had me wait for thirty minutes to have my car ready. There are about four other customers waiting >20 minutes for their cars. Whatever you do, don’t rent from here, it’s no saving. Stay at the terminal

JOY LIU

Be careful, after you return your car perfectly, they will still charge your credit card without notice. Check your bank statement!

Shanmugam Katna

I regret booking them without reviews. The agents clearly say its bad management and im not the first customer. This is not economy at all. Do not book and waste ur valuable time and money. I ended up taking another pricy car. Because of their fault. I may want to give rating in negative, unfortunately google doesnt have

Matt stirling

I would recommend to avoid prepaying for a car with Economy. I had a prepaid car scheduled to pick up at their closing time and the office didn’t pick up the phone to come get me by shuttle from the airport. And after I stayed in a nearby hotel and called at their opening the next, the office refused to give me a car the next day despite the car being prepaid.

angad mahal

I’d give this place zero stars if I could. Absolute crooks! i have no idea how these people are still in business. they need to be shut down. stay away!

Kristina Kelyn-Pieters

US citizen traveling to Toronto and driving to Montreal. Picked up the car at the Toronto airport site. The guys at this location were very friendly and helpful at the desk. But the car we ended up with, a Hyundai Accent, had a huge dent in the left back wheel well. I asked it they were renting this car to me, and they said they were short on cars, so yes. They gave me all the documentation to clear me of responsibility for any dents or scratches. Once driving the car, I believe the alignment was off a bit. I am 5'7" and I barely fit in the car, my head was close to touching the roof, and there did not seem to be a way to modify the seat. When dropping the car off in Montreal at the airport, the Economy rep was hardly interested in my paperwork and just signed off on the fact I had returned the car. Two stars is for the decent customer service in TO, and the text message reminders on the exact time to return the car to avoid additional charges. Otherwise, spend a bit more and go somewhere else. I would have to say, I would not return to Economy unless I really really was desperate.

Rio Roams

We received a confirmation email from Autorentals for Economy to pick up our rental at 8am. We got there 8:05am, but the representative says there are no cars and a 3 hour wait to get the next one. The representative only says its "how their system works". Terrible system; you should not be able to book a car unless there is inventory available. You lead your customers to believe their ride is ready but then cause them stress and inconvenience when you fail to provide the services you confirmed.

Nilesh Kulkarni

Very rude staff and charges extra that what iternary provided is not agreed by them and charged extra! Horrible experience, I never experience such hidden charges and no transparency in past 20 years in renting the car! This is loot service and scam!

Santiago La Rotta

Horrible business. I was able to get by because I came prepared with insurance policy printed out and I went on the offensive from the beginning taking pictures of the suv and calling them out on their 200 km per day limit lies when they claimed unlimited. Avoid this business at all costs

Luis Ramirez

Never rent a car with expedia or economy. Expedia offers a very low rate plus a special price insurance, when I arrived at the office they tell me that this kind of vehicle they have never offered and also the insurance that expedia sells is useless, they make you buy a new insurance at double the price. The staff is very rude. The hold of the car edit card takes a long time to unlock it. They tell you that the tank will be full and they will give it to you almost empty saying that you should deliver it equally, it is difficult to calculate that it is at the same level. The car was old, dirty, with many bumps, scratches, the windshield broken and the manager did not want to write it down on the delivery sheet. Inside was worst!!! Dirty witth trash and bad smell ... and because of the location of the office (and the hour and my plans I could not go anywhere else), it was a total fraud. When returning the car, another manager wanted to charge me for all the hits and damages of the vehicle because they were not written down on the sheet ... I had to show him the photos I took at the pick-up. The worst car rental experience and neither expedia nor the lessor take responsibility ... look for another option since my 114 usd ended up being 312 usd. It is a shame to have seen the reviews until you look for the location after paying in expedia, when you rent for expedia I thought that your associates were excellent companies

Taras Bybyk

I ordered Honda Odyssey, but they giving to me dodge. Can't complain, everything was fast price for 1 day for a van 76.58 with insurance.

Paul Sutton

DONT USE! Will steal money of you with hidden fees.

Dan Piedra

Stay away from these guys - blatant rip-off and scam artists. They were caught on CBC Marketplace and would not admit it. Overpricing, hidden fees, shoddy cars, different stories and justifications depending on who serves you, etc. Plenty of reputable places to rent from near the airport.

Ahlia Miguel

If I could put zero STAR here, I WOULD DO IT! I wish there's an option for that. THE WORST CAR RENTAL COMPANY in the world. I booked with Expedia and I wish I didn't and I won't do that again. We have to take a train to pick up the car. When we got there, we upgraded the vehicle that I booked and there are extra charges which is overpriced. Rented an SUV so we could drive around Toronto. I didn't brought car seat with us so we rented the car seat too. The vehicle was okay but the car seat was so dirty, it seems that it was used for pets because there's a lot of fur all over. I asked for another one but it's all the same!! I have no choice but to clean it myself. We brought back the car and settled everything before we leave Toronto. But after 10 weeks, I got charged on my Credit card from this company. I was so surprised and so mad. I phoned Expedia because when I tried to phone them, they put me on hold 5 Times!!! I'm still waiting until now to get an explanation on the extra charge that I had. So disappointed with this company! :((((

Aolson Lenon

I have reserved a car so that I could just pick it up, but when we came, they don't have car available and have to wait for 2 hours. I don't recommend going here, you thought it's cheap, but not worth it.

ØG GR83VE (Mizter TungTwistHer)

After they took my money. They called me a half hour later and ask where was I going with the rental. I told they them I was going to Ohio because my daughter tried to commit suicide. They then told me that they don’t allow their cars to leave state. That was June 17th, 2021. It is now June 25th ,2021 and I have not received my refund yet. And that was the all the money I had. Every time I call they tell me the same thing but nothing happens or do I get my money. Worst company

Ravneet Bhullar

Very bad experience. Dnt ever come to thos place! I booked online for a much lesser price, but they gave me different price when I got there to pick. Never seen a rental car in that bad condition. Left side mirror was completely broken, car was dirty inside. Not only this, the sun roof panel was broken. When I told them to give me a different car, they said they don't have. I was in rush and dint had time to do all the paperwork again so had to take this garbage car. The price I paid was 49$/day, which is much higher than market price. They should not even be in bussiness with this poor customer service and poor vehicles.

saumil shah

Terrible and shady company. They r bunch of crooks. I booked a car for 35/day and ended up paying 75/day. They forced me to buy an insurance even though I had bought it from expedia. Extremely rude behaviour from staff. They acted like they were doing a favour by giving a car to me. Dont get fooled by low prices shown on expedia/priceline. Actual cost would be 2 or 3 times higher.

Melissa Thompson

The absolute worst customer service, not unlimited kilometres as advertised. It’s 200km a day. $0.20 per km after that. Will not shuttle you to your hotel after drop off. Shuttle driver slammed the door in our face and said too bad! And left us there.

Sanjeev Katoch

Alert for future consumers- Illegal Service Charges - They made me sign the contract without explaining anything about it. I used toll road for couple of day in Sept 2021. They added illegal service charge of $50 on the transaction. $50 service charge is TOOO high and illegal. My toll charges was ONLY $45. In theory they charge me 110% more than what I actually owe. Be careful. this company is greedy and their contract is hostile to the consumer.

Fouad Ammanuel

Very bad customer service, they also fraud people for giving you wrong mileage. I had really bad experience I rented a car for 11 days 667$ they told me I have unlimited mileage when I went and pick up the car they told me you have to pay 1350$ Because you traveling to United States also the give me 2,000 km only for 11 days When I return the car I went over 2400k the Charge me onther 600$ please don't book from them or make sure with them before you book

Luke Vos

They are not based at Toronto Airport as they claim. Takes you an hour to reach them.

Willem Bayly

Save your money and go somewhere else. Listen to the reviews. Absolute joke. Shouldn’t be in business.

J Chen

Zero star if I can. Dirty interior and I used 4 sheets of kitchen towel to wipe driver side only. Switched other car twice all because smoking smell inside. Counter forced me to buy their insurance or $5/day if I want to use my own pre-arranged rental car insurance. I made reservation through Hotwire, and their website did not mention mandatory rental insurance or $5/day insurance transfer fee. Hotwire refused to help me when I called them at the time. Hotwire even suggested me to cancel my booking with penalty if I like. Terrible experience with Hotwire and Economy Car rental. I wonder these two companies have really low ratings and reviews in the public, and are their employees proud to work at the company?

Sandra Z

DO NOT RENT A VEHICLE FROM Economy Car Rental in Mississauga. Incurred a $5 camera charge and $1.33 highway toll charges. No way to pay for this at the time as no toll booth, only camera. Therefore, company charged $50.00 admin fee for only $6.33 in toll charges, resulting in a a total charge by Economy Car Rental of $72.51. Ridiculous amount to be charged for such small toll fees. I would be happy to pay the toll charges but not the exorbitant admin fee as there was no way to pay the tolls at the time of driving the vehicle. Contacted them by phone and email to resolve with no response. Feel this is an obvious cash grab/scam by Economy Car Rental and a good example of an unethical business practice. I have never been charged admin fees for tolls. I had an insurance and I also bought extra insurance just in case and additional to that they charged me some another their insurance like I need to insure a car triple. Such a thief. On top of that they hold deposit of $500 for two weeks after returning a car. This should take max 3 days. Totally unprofessional and only looking to squeeze every dollar out of you, no matter how unscrupulous.

Cr7 Lm10

I dont know why people are stilling renting from this place. They should close this place down for misleading customers. This is a complete jokes charging unessary fee up to $2,000 for per miles

Sabbir Baki

If there was a negative rating. I would have given it. I rented a car website said unlimited mileage I go there not only they did not have my car, they offered an alternativr with only 200km limit per day. Last, I stil have to get my refund for the extra insurance I paid for. Day light robbery at this location never will ever do business with Economy rental ever.

Jay

Discount car rental...actually got quite a nice car and was pleased overall w service after a slightly rocky start

RS Wright

Spend the extra few bucks and go somewhere else for your sanity. They are a literal 2 minutes from the airport but took 40 minutes to come pick us up. Once we arrived at their place, another 45 minutes to actually receive the car. Almost 2 hours to check out from a place 2 min from the airport. The car interior was dirty, needed to be wiped down and vacuumed. The back seat was wet so my minor had to sit up front AND the car reeked of cigarette smoke and air freshener. Was unbearable. I would have asked to switch cars but I didn’t have another 2 hours to waste. While there waiting for my car, I witnessed them trying to convince a man that a 4 seat hatchback was an SUV he paid for. Also witnessed them telling a couple they had to wait 30min for a shuttle to the airport, which was 2 minutes away. The price was great, but next time I’ll Skip the bargain and pay for some level of quality. Update: 5 months later, they charged my account $50 for a $1.30 toll. That was after the additional insurance and other up charges.

Enis Davis-Lewars

we rented a car from Economy at the Elmbank location in Mississauga in June, 2017. the price was right and the type of car. We called the shuttle bus when we arrived at the airport. The shuttle bus arrived within 10 minutes and the driver was very courteous. The service at the pickup location was excellent and the person behind the counter was extremely helpful and kind. We returned our vehicle two weeks later and was provided with the same excellent service which we had received at the outset. We highly recommend this location if you are looking to rent a vehicle and

Kristen Lutz

This place will charge you to make use of your credit cards insurance or any other additional non liability insurance (collision, damage etc) it was about 5$/day for us, make sure you have a policy number for any additional insurance from your credit card as well. Other than that and the long wait, and really poorly maintained interior renting a car went pretty smooth for us, we got a pretty nice car for a decent price and no surprise charges when we returned it

ledar Mankish

Do not even think to rental car from Economy this location is very bad service, cars so dirty have rental car unlimited mileage and get charged for mileage.

Cássio Galiza

They are simply horrible!!!! Super Ride, don’t explain to you anything about the rent!! Please get away from this company!!!

Arun Sharma

Had a really great experience with them. Way better deals than Enterprise or other rental companies. The guy at front desk named Ishaan was so accommodating as well.

Zain Ansari

Hidden charges, no unlimited mileage as promised in the email. Avoid at all cost! Go with real companies!

Phil Mundy

I suggest people avoid this place. When renting a car last week they informed me of their company policy requiring me to pay an additional $12/day when I already have car rental insurance provided through my VISA card. I have NEVER been asked to pay a daily fee simply because I don't need to purchase their rental company insurance. Since I rented for 10 days, this added $120 to the rental that was NOT made clear when I rented through Expedia. I will register a complaint with Expedia and VISA.

Muadh Ali

Aweful! Reserved a 12 seater 'Sprinter or Similar' van for family vacation and received a beaten up cargo van with seats. (It turns out they don't even have any Sprinters in their fleet). This is what we got - broken seat belts, salt marks on carpet, door won't close property, rear indicator bulb blown (see pictures). And it wasn't just me. While in the office to get service, there was a queue of dissatisfied customers with one complaint or another. My advice - keep away! I ended up spending the majority of my first vacation day trying to find a replacement van :(

Smarty

Wish I could give 0 stars, worst place on earth. Worst customer service, they don't know how to deal with customers. I know it can be hard when it's busy but they behave rudely with customers and everyone has to wait for 1-2 hours unnecessary. And on top of that, they charge too many hidden charges and our car rent went from 37 to 150. Shut this place down if you can't run properly.

Lando Tian

I want to give 0 star but system do not allow. Never ever choose this car rental company, it is the worst one I have ever seen in North America including US and Canada, they are almost cheater and liers about everything, I got 5 toll fee, they charged me 50$ service fee. This is literally a robber company. SHAME OF TORONTO!!!

Ilse Winzer

I reserved a car from this company through Hotwire. It was a disgusting experience. On my Hotwire reservation it said Unlimited Mileage. When we picked up the car the agent had us initial all the appropriate boxes very quickly - we showed him the reservation that said Unlimited Mileage and he said he's not concerned about the mileage. The car had issues with keys and was not in top shape. when we dropped the car off they asked us for $730 for extra mileage. When we showed him the printed reservation from Hotwire that said Unlimited Mileage he then directed us to some vey fine print that said .02 cents for extra mileage beyond 4,000 if you are travelling within the country. .20 cents if you take the car out of the country. We didn't take the car out of the country and they insisted on the .20 cents. Why - they wouldn't give us an answer, we also advised them at the beginning that we were taking the car to the Maritimes but the agent said he's not concerned about the mileage. I contacted Hotwire and they said they have nothing to do with the car rental policies but yet they advertised Unlimited Mileage. I actually called the rental company to find out if there are any hidden costs and there were some, ie: extra driver, transfer of insurance to our insurance company and he confirmed that was all. This is a scam and I would stay away from this company as well as renting vehicles from Hotwire.

Vedant Thakar

We decided to rent a car, only to know they have an age filter after you pay through your credit card! Worst part is if you go online and book a car from their website, they ask you for your age, and then make excuses while renting it that they have a policy where only 23 years old can rent their cars. All we need is a credit card. Book a car and they don't mention anything on the website about your age. 21 years of age having a valid G2 License CANNOT rent a car. If you have an age restriction YOU ARE NOT SUPPOSED TO TAKE PAYMENTS and process anything further while filling up the information with your birthdays!!! Let me quote the two guys working at the front desk named according to them Gurman and Sharam "We are not responsible for anything! Do whatever you have to! We as in the company have a tie up with a third party car rental website they took your payment, fight with them I am not doing anything I am leaving my hands in the air. WE CANT HELP YOU! " This is customer service???? They gave us a card with their head office's number in it, I will personally give a thanks to someone who are able to reach them. Calling from Monday haven't heard back anything since last 7 days. They took a total payment of CAD $230.67 from my credit card (Best part there is no hold on credit card it is directly charged so once it is processed it is done) out of which CAD $187.46 were charged in the name of Economy RAC (E-Commerce) and CAD $43.21 were charged in the name of Car rentals. Now lets talk about refund... wait hold on what is there to talk have not heard back! They are a shame in the name of customer service and if you call them to know the status of your refund process, they will say we did not take your money on our machine so we don't care. ARE YOU KIDDING!! The worst part we get a hold on them ONCE after being on hold for 30-50 minutes every single day. Google please add the option of 0 stars! Honestly they do not even deserve a zero star.

Brian Violante

If I could choose 0 Stars I would. Made a booking through Expedia Thursday before a long weekend. Booked a convertible mustang GT or equivalent for 2 days with unlimited mileage at Toronto airport Pearson YYZ. Get to the airport locations shuttle pick up spot. Waited 40 min for the shuttle. Shuttle arrives and every seat is full. No social distancing protocols in place during COVID! When I checked in I was informed that the rental car DOES NOT offer unlimited mileage on any of their vehicles. Only 200kms a day. After insisting they honour the ad, they tell me I made a mistake because I didn’t read the local rules policy. Then why advertise unlimited mileage?!?!?! Escalated the issue To the manager on duty Ahmed. Negotiated max 700kms for the two days. I only accepted because it was Friday of long weekend, no other similar rentals we available, and didn’t want to take the 1.5 hour trip on public transportation back home. They gave no price break on the booking total. And here is the salt in the wound. When I go out to get the vehicle, it’s not a mustang GT, only a Mustang. Doesn’t have the same performance, sound, stereo quality or features in the vehicle I was booking. It is a 3 year old model and the front number was damaged to the point there was a gap I could see through between the bumper and the quarter panel. WILL NEVER USE THEN AGAIN AND WILL BE ESCALATED MY ISSUE TO THE MANAGEMENT OF BOTH EXPEDIA AND ECONOMY. STAY AWAY FROM THIS UNETHICAL BUSINESS

suliman tripoli

Very bad service Hidden fees always added They are not honest. On the website there is something and when u go to pick up is something different

jetlag toya

I mistakenly entered the toll road in toronto and I exited the road from first exit which is approximately 1 km. Because of this they charged me $64. I will never ever rent a car from economy car rental. You crook. One more thing, even though I paid for the insurance before I came to your location. They didn’t accept my insurance and they charged extra for a new insurance. I paid double insurance. They have a good deal with the car rental but they charge lots of extra money....

Twylla Beer

Had a wonderful experience with economy rental car. Very kind gentleman. And they get you quickly to and from the airport. I would have given them five stars however getting a hold of someone on the phone took 1 1/2 hours, which is way too long. However I would definitely recommend this company.

Dusty Jaeger

STAY AWAY!!!! FAR, FAR AWAY! These guys are nothing short of con men. Do not rent from them, they WILL scam you 100% guaranteed. Why the authorities haven't shut them down is beyond me. Don't take my word for it though, check out the the exposé CBC Marketplace did on them. It's on You Tube. Also any positive reviews on here are likely as fake as this rental company. Shame on you.

Prajish Kumar

Worst experience. Economy Rental charges me $50+taxes for service charge, just because I had $8 fine for over speeding. Service charges never should be a flat rate. It should always a percentage of the money I owe. This is looting.

Ryan Freeman

Pick up was smooth, no line, car was ready right away. Not the friendliest service, but certainly not rude at all. The car is affordable, in good condition, and fairly new. Hoping the rest of this rental goes as smoothly.

Rick Adams

To be fair I have not rented a car here. I would however like to suggest any potential renters please watch cbc marketplace. They did an excellent undercover show on how this place is ripping off renters.

Lurlene Lamontagne

I will never ever rent from this place again. It costed me almost double then what is advertised so many hidden fees and deposits. Also the car windshield was awful when it rains you can't even see through it there was something smudged on the window very disappointed. And a very quick cleaning I had to reclean it. Never going back.

Aditi

This place is a SCAM! Don’t even think about renting a car here- they charged over $100 in extra fees. They charge extra despite having full insurance coverage and though the rental is open at 4:30am, we were charged a fee plus other exorbitant charges. Quite disgusted - their license should be revoked.

John Tolkamp

Horrible service. Lied about sending shuttle from Airport .. took 3 calls to get shuttle. They were also all backed up at counter ... loads of issues with rentals. Please note this is also an "off airport" rental place which wasn't clear initially and super inconvient.

Vitalik B

Be prepared for additional expenses. They know exactly all damages to their cars and will put them on you. You will eventually be paying more than in any other decent place like Avis. In the best case scenario, they will force you to give them 5 stars on google - the only reason they have 2.0 instead of 1.0!

Kevin Frankish

I should have paid attention to the reviews. Seemed like a good price until they added all the costs hidden in their fine print...a lot of costs that doubled the cost of the promised price. My "unlimited km" on my reservation (with no asterisks) turned out to be only 200 km for the weekend. Fee for this and for this and for this. Turns out to be almost twice as expensive as the more "reputable" rental agencies. Very rude staff who did not like anyone complaining. When I questioned them they accused me of being irate. Threatened not to rent the vehicle to me and told me they were glad when I said I wouldn't be back. The vehicle itself smells of cigarette smoke. Rent somewhere else or walk...much better.

『Bluberry Muffin』

stay away from this place, the guy behind the counter should work in a circus, i cant belive this place is still open

sheila vicic

Just DON'T rent here. One star for a very well maintained KIA van that we were eventually provided. But this isn't even the company my Travelocity booking was with - it was with FOX RENTAL - whose location was gone and an UBER driver got us to this location who honoured the Travelocity reservation with add ons. $5/day to transfer our domestic insurance and about 45 minute delay to get vehicle that wasn't ready. The individual at the desk was doing his best - but the company is unprofessional and combined with FOX rental the posted deal is simply not the agreement you end up entering into when you desperately need the vehicle at the end of a long 10 hr flight / journey. Charge for 2nd driver. Vehicle had 1/2 tank of gas and it was unclear how much to return it with.

Juan Halluk

Horrible experience renting from Economy. An entire episode of CBC marketplace was devoted to this company. Proceed with extreme caution even if you think you are getting a deal in comparison with other rental companies on Expedia. Makes you wonder how Expedia can even be associated with such an outfit. My experience started when I arrived on a late flight into Toronto. They gave me a car with 1/8 of a gas tank. I made it 50 kms and had to fill up at midnight in an unfamiliar area. You couldnt even see out of the windshield it was so dirty and smudged. When I returned the car I paid exactly DOUBLE of what the expedia quote was. There were hidden charges etc etc. i brought the car back cleaner than when it left. On top of it all they hold your deposit for what seemed like an eternity. Worst car rental experience ever and Ive rented 200+ times throughout North America, Europe and Asia

Morgan StOnge

Booked a car for 5 days at the last minute in Rentalcars.com. Great price , nice car, fast service. Opted in with my own insurance no problem.

Anup

Avoid at all costs. This place charges $12 a day for Insurance even if your Visa card covers it. Then they restrict you to 267 kms a day even when you have purchased unlimited mileage.

mish130

Based on the information publicly available, it's shocking that they manage to stay in business. The "owner" comes across as an Indian scam phone caller. If it's legal, I recommend everyone make a booking and then cancel it at the last minute. If it's not legal, please don't do that.

Dhruhep Patel

WORST PLACE EVER. Noone should go! They are extremely costly and so many hidden charges. Online booking looms cheaper but it will cost you so much money. They don’t have a customer skills and how to speak! First time coming to Toronto and it was the worst experience ever. If there is zero star i would have given so imagine my experience! Never recommend anyone to go

Anthony Gullo

Staff is very friendly and if you read the policies before hand you will be informed of local renters only getting 200km/day and about the insurance that everyone on here seems to be complaining about. For you to use own insurance they charge $11/day. So for me it wasn’t a surprise because I read over the polices before hand and was ok with them. Only issue i have with this place (and reason it got 3 stars) is because of the following (and has to do with the car cleanliness/exterior damage: -driver sideview mirror was cracked -dents and scratches all over -Over all cleanliness inside wasn’t the greatest. Dirty areas and cupholders, winter salt stains on carpet while others looked to be shampooed. Overall, I was pleased with this company and given those issues will rent from them again. Read the polices carefully

Enrique Bermejo

I have never had such a terrible experience at a car rental place in my life. The customer service was so poor it was insulting. They hung up the phone on me twice when I called to be picked up at the airport. They refused my credit card insurance and charged me for using my own auto insurance. The vehicle was not cleaned very well either. DO NOT RENT from this establishment. You are better off paying a little extra for a place that will treat you with kindness and will not force you to buy their products. I would give this place a negative rating if I could .

Deemanshu Arora

Worst experience ever.. no customer service .. rude people . Have never recieved such worst customer service ever.. kept me on the hold for 45 minutes.. told me that they will give me a car and once i reached there by spending $50 the guy refused to give the car and was very rude and fought with me.. i wish i could file a case against the company. Never choose this company ever..

Jonny Jazz

PLEASE DO NOT BOOK WITH THEM!!! TERRIBLE, THE WORST AGENCY RENTAL CAR EVER!!! First: I booked at one price and they charge almost doble... (very angry face) Second: I declined the insurance for collision and damage because my credit card has it and they charge it anyways I ask for my receipt and the guy told me you will received it to your email... has been 9 days since... I haven´t received NOTHING!!!. Just my credit card statement ALMOST DOBLE from the "ORIGINAL" price!!! Third: Very rude staff, not friendly, not welcoming!!! Fourth: Not clean location Very bad experience!!! I don´t know why they are still in Canada...

Vishnu Sasidharan

Worst experience from rental service ! These guys want to charge the customers more. Only in the name it has economy . Few things to note if you bring your insurance make sure you bring endorsement 27 paper which says your insurance covers rental , else they will charge $30 for a day and they told me if i bring the papers in 24 hrs they would charge me only $30 for the insurance nothing more ! And if you use you Insurance you have to pay them $5 per day ! Transfer fees !!! Don't go here guys !

Hatim Badawi

I have rented cars tens if not hundreds of times, this company is by far the bottom worst. They take u hostage, don't honor ur contract and they treat u like F.U. nothing u can do. DO NOT RENT FROM THIS COMPANY. I booked a luxury car they downgraded me 2 full categories although I paid upfront at booking time. And the booking on emails says Unlimited milage, they limited it to 200km a day. And refused to refund me. Really, have not seen like them before.

Aman Samit

Beware of surprise charges mentioned below and contact them in advance to make sure you know what you'd have to pay extra for. I personally prefer not dealing with surprises so I would rate them very low. It sucks to come off a long flight thinking your car that you got a good deal for is ready only to get surprise charges. A total waste of my time. The staff is always grumpy because of so many upset customers for surprise charges. Some surprise charges I found out about were as follows: -They ask for your own insurance. If you don't bring your own insurance, the rental price will be a lot more than you thought. $29/day for collision damage and $12/day for liability. -they have border crossing fees 13/day. So if you plan on going to the states using their car, keep that in mind. Hope the review was helpful to the Google verse????

vignesh rajakumar

We rented the car for a weekend, we received an old car. This was very unusual as most rental agencies have only new cars. The size of the car was falsely advertised as well. The car was damaged quite a bit on the exterior, which was recorded when we initiated the rental. The interior was not at all clean, and had pet hair and stains all over the car. This is especially dangerous during COVID. They only offer only limited milage which was not specified at the time of booking unlike other rental agencies. There is a 17% airport tax (even though the place is not in the airport and 10 mins away from the airport - which makes it inconvenient to visit the rental) on top of the 13% GST, resulting in overall 30% incremental to the specified price. They have a surcharge on insurance as well, even if you have your own insurance which is unusual compared to other rental agencies as well. Overall, we ended up spending quite a significant amount - double of booking amount which was already inclusive of taxes. We could've taken a much more premium car with unlimited milage from other rental agencies.

Helen Pham

Even if you have insurance, they make you pay $12/day to have 'full coverage'. Make sure you watch Marketplace CAR RENTAL RIPPED OFF before coming to this location. The cheap price you saw and booked online was to get you their and made you pay more on insurance even though you have coverage. You are put in the position where you no longer have a choice since you already paid in full to the third party, Expedia or Hotwire or whoever. I would never book with Economy Rent a Car again because they condone this kind of practice even in this day and age. If you have become one of the victim, then file your complain to THE COMPETITION BUREAU.

Derrick H

Update. Google alone has over 2000 reviews for this rental location and the rating is 2 stars. Read and use the sort function before you waste your time here. Avoid this car rental option. This location has terrible customer service, sub standard location, complicated process, and hidden costs. Rent at the airport for less money and better service. The shuttle has to be called and their phone service is always busy due to poor operations. They took more than 2 hours to set up the documents and get us in the car. The car was also dirty on the inside and had a lot of damage for 1000km of service. The daily mileage limit was not made clear when making the reservation. Spend your money elsewhere. Update: After reading other reviews, we should comment on the damage scam. When we checked out the car, we did take photos of every side. They tried to charge us for damage to the front of the vehicle that was clear in an image we took, when we returned the car. We argued back and forth about the image and when it was taken even though it was date stamped by Google. Ridiculous. They tried to say that we took the image the same day. If all of us can escalate this "fine honest Canadian business" to media again,, it would be nice to see them held accountable or in best case closed. It's been over 5 days and the security charge on my credit card is still not refunded. We are following up on the security deposit because of the false damage scam. We have notified and sent similar reviews to Kayak and Booking.com because ridiculous businesses like this one affect their reputations. We were redirected from Kayak to Booking.

umair malik

Economical and fast

Dillon J

DO NOT GET A RENTAL FROM THIS PLACE - no matter how cheap it says - they will overcharge you and break your balls over insurance. Dirty store - dirty unkept cars - staff over charges you every chance they get. Just look at the other reviews! STAY FAR AWAY FROM ECONOMY RENT A CAR!

Amrith Sivanand

Stay away! Economy Rent a Car are scam artists that should be out of business! The supposed lower rates aren't worth your time (and will probably cost you more money anyway). I booked a car with them through priceline. First off there's no instructions on how to get to their shuttle from the airport either posted or sent while booking. When I finally got to them, the clerk refused to accept my wallet sized proof of insurance and insisted that I pay for their additional coverage. He said he wanted to see the policy in full, and said I didn't have to take the rental if I didn't want to. So I didn't take the rental and made alternate plans. A month later when reviewing my credit card statement I found a $50 charge from them for the cancellation, something the clerk failed to mention when he said I didn't need to take the rental. Their customer service since then has been just as rude and unresponsive. Save your time and money and rent from a more reputed agency.

Spencer Allan

My only regret is that i didn't read these reviews before hand. All car rental places are horrible but this one takes the cake. Their phone didn't work so I waited around at the airport shuttle area for a hour before economy rental car head office finally connected me. Bad Service, hidden cost, all the rest. I'm not even one to leave a review, but sheesh.

Navid Farzinnia

Never ever rent a car from this company.No matter you rent directly from them or through other a 3rd party (e.g. Priceline) At Economy rent car not only the staff are rude and irresponsible, majority of their cars are broken. I also recommend never rent a car through Priceline as they are not helping you at all. Priceline is an other scammer that only think about making money, other wise they shouldn't have listed this vendor in their website.

chkn shiit

Charge you additional tax because your at the airport, “mandatory” insurance that I’ve never had to get because I rent with my credit card. Another 100 on top of a rental. Trash service tbh.

Cody Lanteigne

IT IS NOT WORTH THE "CHEAPER" PRICE COMPARED TO BETTER ESTABLISHED RENTAL COMPANIES!!!!! If I could give this location zero stars, I would. Absolute thieves and scammers. Rented from here as a last minute resort to drive to a family emergency. The ad deceptively said unlimited mileage with a very unclear "may not be eligible for local drivers" (which I had to hunt for to find after the fact). Even when I picked it up I asked and they said yes, and THEY NEVER SAID I WASN'T ELIGIBLE AFTER SEEING MY ONTARIO DRIVERS LICENSE!!! I wascharged an additional $300 charge for going over the limit. Then they charge $50 for using a toll route when the charge was less than $5 for the toll. This place is garbage, just don't do it.

OCDeaf ForGod

DON'T RENT FROM THIS PLACE. Worst customer service I've ever seen. 1) They don't have a shuttle that regularly goes to the airport to pick up customers. 2) If you try to call them for a pick up, they never answer their phone. 3) If you get through, they lie. 4) They take reservations and then can't fulfill them, leaving you stranded unless you're willing to wait hours before a car is returned. 5) They try to force you to buy their insurance. To avoid it you need to present your proof of insurance (which no one has in their wallet). Even if you can prove you have insurance, they make you pay a fee for refusing to buy their insurance. 6) They take a larger deposit for the car than any other car rental service ($500 vs. $200). 7) You can't pick up or drop off a car after 9p. 8) They refuse to give you a receipt to prove you returned the car with no new damage. AVOID THIS PLACE AT ALL COST.

Lina Pedraza

The worst place ever. I booked a minivan, through HotWire, on august 15 for a trip from September 5th to 7th. These guys never called me or give me a notification about THEY HAVE CANCELLED MY BOOKING. Not email, no call, nothing. When I got there on September 5, I don’t have a car, they cancelled my booking, they said that I have to wait to get a minivan that would be returning in 1 hour. There were other guys with the same problem. So we were 4 waiting for a minivan. And when I’d been waiting for 4 hours the guy said that I don’t have a booking and he doesn’t know what I was doing there. In the end, I have to cancel my trip and 5 people who were coming with me as well. I have to pay the fine of cancelling the booking of the place where we were going and just because of their inefficient job. Additionally, during the 4 hours of waiting, I saw around 6 people having arguments about overpriced fares, not giving what it is advertised, not having cars when they have booked. I know that it is cheap and that’s why you may choose it. But stay away and don’t give you a headache unnecessarily.

Nellz Larose

I had no issues with this car rental or the staff, they were nice and accommodating, there was a 375$ U.S dollar hold. The only thing I did not like was getting the car on E we had to stop at a gas station to get gas, but they did tell us we can give it back on E. Of course we didn’t have a chance to use up all of the gas. Edit: stay away!!!!! They charged my card $110 two weeks after I returned the car I called and they told me it was for “toll” I explain to them that I didn’t run any tolls our hotel was in the middle of everything, we literally walked everywhere. I was told the manager was going to call me back, and work on issuing me a refund, but I never got a refund or call back.

Mohammed Abukaisar

DO NOT RENT FROM THIS LOCATION. These guys are a bunch of low life thieves. I booked an SUV almost 2 weeks ahead, but when i got there, they said they don't have any SUVs. I then agreed to rent a smaller sedan instead. When i rented from airport rentals, it said "unlimited mileage" in multiple places, but while picking up the car, they said since i have an Ontario license, there will be a 200 km/day limit. They try to charge you for having your own insurance. Their cars are unclean and often have poor maintenance. Customer service was appalling. These crooks need to get shut down asap!

Amer Al-Arami

This place is a complete burglar. I have purchased a rental car and insurance through hotwire.com and when I arrived to the agency for a pick up, they asked me to pay insurance comprehensive coverage on top of what I purchased online which is $11.95 per day. Hotwire.com provides unlimited kilometres for rental vehicles, and when I arrived to the agency, they told me that they will provide me only 267km/day. I asked them to cancel my reservation and provide me with a refund and they told me that I cannot have my money back and I asked them to provide me a statement where it says that I am not eligible for any refunds and they could not provide any documentations, even the manager could not provide the proof of statement. I had to cancel my reservation without a refund and could not have a better deal to get a car. Worst experience I have ever had. I am not happy of the outcome and the way they have served me like they think they will prove their point from the back of their hands which they could not. Whoever is going to read this, please have a second thought of this company before making any reservation. I would not recommend anybody to rent a car from this company in general.

Mary Rutto

Very poor service. Booked a car, ended up taking a cab....so many hidden fees, have to show proof of your insurance and have to pay some daily fee for insurance even if you have your own insurance that covers rental. Every customer that I encountered in there left very bitter and some even cursing at them.

Matthew Buck

This is a fly-by-night company that lures people in with low daily rental rates to make money on hidden fees and charges. They refused my reservation despite the fact that I called to reconfirm it the day prior and had a printed confirmation e-mail --- and then they charged my credit card the rental fee without actually having rented me the car! I have filed a complaint with Priceline, the website I booked through. I will also be disputing the charges with my credit card company. Avoid this company at all costs.

Sara

If I could give 0 stars I would. I rented a car for Christmas Eve in order to visit my family. After waiting an extensive amount of time, they brought out a car with a flat tire. Next, they brought out a brand new car they had just gotten from the dealership, and told me that if there was even a single dog hair in the car (I was traveling with my dog), that I would be charged a $300 detailing fee (which was more than twice the cost of the rental to begin with). I tried to find solutions/alternatives- I asked for an older car; I asked if I could vacuum, etc. yet they insisted that if there was even a single piece of dog hair I would be charged the fine. After about 5 minutes of negotiations, they told me that I was taking too long to decide and drove the car away. They nearly ruined my Christmas and left me stranded, but luckily Budget car rental had TWO cars left that day. Budget was not only reasonable about my pet, but they were also substantially cheaper than Economy. Lastly, when I called the corporate office to complain about my experience- they informed me that this location has no written policy on pets. They just decided that they were overbooked and they either needed a way to make extra money, or get another car back into their fleet. I can honestly say that I will never use Economy ever again in my life, even if it was just a poorly run franchise.

Fabio Costa

Do your self a huge favor, DO NOT COME HERE. The guy at the counter said “this is not to make sense, is to make money” when I complained about the fee charged for declining insurance. This is a scam and they will steal from you. I rented through Expedia and I can’t believe they have a place like this available on their platform

Bon Koo

Do not book through Expedia. Check the review first before you book the car. The staff is Very rude. They charged you the insurance regardless of your insurance coverage . You have to call several times to get the shuttle from the airport. They keep your deposit 500 dollars and give money back in 10 days They do not give the deposit when you return the car. I do not recommend this rental car Expedia must show the review so that the customer choose the good company

Liz Peterson

Absolutely a nightmare. Never again. Rip offs waiting to happen. Not at airport. Dirt yard. Dirty cars and saying there is damage when there isn't. MAGICAL ADDED FEES. INSURANCE TRANSFER FEE. WHO MADE THAT UP $5 a day

Eric Rochon

Overall, a very poor experience. The location is not easy to get to from the airport, and they don’t provide clear instructions on how to get there. You’re supposed to take a shuttle from Viscount station, but they don’t tell you this in advance. The staff was very unwelcoming. The guy at the front counter just seems annoyed or like he’s just given up on life. Also, the rental ended up being much more expensive than what was quoted to me, even when I specifically said I did not need additional coverage. Oh, and the car was out of washer fluid when they gave it to me and it didn’t even have a brush/scraper (this was a winter rental, and we departed during a snowy, slushy night). I guess the safety of their customers isn’t very important to them. You’re much better off renting from one of the more reputable companies inside the airport.

Danny

AVOID!!! AVOID!!! AVOID!!! I would give this place 0 stars if I could. Worst/rudest customer service I've ever experienced. Found a deal on Travelocity to rent it for $40 for a weekend. I did not know, nor did they specify, that I was required to show proof of insurance. I even gave the agent my policy number, and that was not enough. All in all, I ended up paying roughly $120 for insurance I did not need. In addition, the agent was rude and incompetent. He failed to mention that the fuel policy was to return it at what you left with. I had 3/4 of a tank when I left the lot, but I ended up filling it all the way at a loss to me. When I returned it, the agent never apologized for the agency's miscommunication. He ended up profanely speaking to another customer, saying "You're f***ed up!" Economy should fire every agent at this place. Your hard dollars and your quality of life deserve to be better treated than I was at this place. Go somewhere else (Dollar/Thrifty, Hertz, Enterprise, etc.).

Gagan Matharu

Took over 45 mins to serve a line of 5 people. Every single person in line was upset about either reservations not being correct or being charged hidden fees.

Maddy Murphy

Absolute sheisters! AVOID THIS PLACE AT ALL COSTS My partner and I rented from them, or rather attempted to, last week and were absolutely blown away by the nickel and diming with fees insurance etc even when we told them we had our own auto insurance. Then when we saw the vehicle.it was already damaged and we immediately said it was unacceptable and refused to take the vehicle, yet we were still charged for a full days rental (fees included) and after a long dispute had to get a refund from MasterCard. not the rental car place. Incredibly deceptive and rude staff as well as the dishonesty in renting and attempt at what I believe to be an absolute SCAM. Do yourself a favour and go literally anywhere else. I'd sooner rent a vehicle from a carjacker than these people.

Marseeniah Roberts

They are the WORST car rental I’ve ever experienced. They force you to have to pay for their insurance, even if you have your own, they charge you extra for your own. They never seem to have the vehicle you requested online either (at least 2 other people in the place at the same time with the same complaint while I was there). I returned the vehicle and within 20min they where trying to rent it to someone else who had reserved a luxury vehicle ( the car they gave me was a Toyota: even though I rented an SUV). The car smelt like smoke and had what looked like dogs hair. It says unlimited mileage on bookings, here they told me I’m an Ontario driver so I only get 400km and .20 charge after that for every km. I will never rent for them again.

Michelle Pipher

Terrible service... We didn't even get our car! After talking the train off-site to the Viscount pick-up, we tried calling the Economy car for 15 minutes to get the shuttle to pick us up with no answer. Finally we get a hold of them and they say a shuttle is coming. 30 minutes later and looking at reviews we decided to not waste our money and pay a bit more for better service. Don't waste your time here!!

Dr. Ahmed Abuhelala

Never approach this company. No wonder why there are lots of bad reviews. They have a different polices than other car rental companies. They give you the car with less than quarter of gas, they ask you to bring it back the same level or they would charge you extra. How would you do that?! Very cheap and silly way to get few extra gas gallons from customers. They tell you shuttle will be there in 15 mins, it took them over 40 min to pick me up from the train station, same happened when returning the car.

C. Franco Zambrano

This is by far the worst car rental service I have ever experinced. The staff were rude and dismissive, they were more worried about their coffee delivery than helping the lineup of customers. The shuttle was a no show at the airport and no one would answer the phone, check in took over an hour and drop off was no better. The car was not fueled when picked up and they provided misinformation about additional days for rental. This is truly the worst customer service and experience I have ever recieved.

locced-

Worst company in the world. Doesn't have any positive point . Over charge for every thing. Save your time and your money don't rent car from this company. Zero management. Don't recommend at allllll. We waste our time and money with this company.

City Base Plumbing, LLC

Spend a few extra dollars and go elsewhere!! This place is a huge scam. They take your card for a deposit and use it to tack on all these extra charges that I did not approve. I pre-paid for the rental and when I go to the airport, they said my reservation was cancelled. I was put on hold for 5 minutes, hung up and called twice more before I got someone else on the line confirming my pre-paid reservation. When I got there and he asked for my credit card, I confirmed once more that it was only for the deposit and I was pre-paid. He confirmed with me that I was pre-paid, before I initialed the contract. When I went to return the car, he asked for over $250 for insurance. I told him no, i was not going to pay, that I was confirmed that it was all pre-paid. He said ok. However, they ended up charging my credit card TWICE with charges amounting to over $550!!! I am having to dispute the charges and cancel my card!! How did they charge my card over $550 without my authorization when we confirmed the car was returned back on full gas and no damage?!!??!?! How in the world is this place still operating for business???? DON'T USE THIS PLACE, YOU HAVE BEEN WARNED!!!!!!!!!!!!!!!!

Ovidiu Bota

Worst experience ever!! 1. Filthy car!! In covid times.... 2. On website 11 dollars advertised insurance! on site I was requested to pay 33 dollars per day. 3. I received the car with half a tank but they told me to bring the car back with full tank... 4. They ARE NOT in the Toronto Airport. I was helped by a guy from Six (lol) to find them (no signs, no nothing, not an answer from email or phone) ... at the end of the terminal a fixed phone -in the Airport- a code number has to be dialed... I was picked up by a shuttle to find my rented car after 40 min of waiting... 5. Not to mention the summer tires which the car was equipped with on December 2021. UPDATE: 24.01.2022 I was billed today 100 CAD for a highway toll (which is supposed to be paid by the rental company) but actually this is not the issue. The toll price is 30 CAD and they put another 50 CAD on top for "processing... ". They took the money from my credit card without any approval from my side. How is this even possible? Somebody has to do something with this "company".

Atulpal Singh

I had a pathetic Experience with this company. They are offering unlimited mileage for non local resident. I was a non local resident and still they did not give me the unlimited mileage. I had to cancel my plan. I called for cancellation 5 times still they did not cancel it. They said they will charge me for cancellation.. I m disputing the charges. Personally, I did not like them.

Vardan Simon

DON'T RENT FROM THESE PEOPLE!!! I've had by far the worst renting experience with this company as there is no end to their lies and tricks. I rented an SUV online that promised a Nissan Rogue or similar with unlimited mileage, but upon arrival I was told that they didn't have any and they could "upgrade" it to a luxury sedan, which was just an old base model crysler. They continued telling me that no SUVs had been returned so I had to take the sedan. I refused. They told me to wait 3 hours which I did and even though no SUVs were returned in that time-frame I WAS GIVEN AN SUV. I waited at the entrance the whole time and there was no way I didn't catch the car being returned. The lies continued at the counter, where I was told the mileage wasn't unlimited and I had to pay per km after the limit. Then they dared to give me quote with a higher price than what I booked the car for online. I had to show them proof for them to lower the cost. Once I got in the car I felt sick from how dirty it was. You could tell they didn't bother with cleaning the interior whatsoever. I'm convinced they don't clean the interior of any of their cars. If I could rate the whole experience lower than 1 I would with pleasure. DON'T DO BUSINESS WITH THESE PEOPLE, you will regret it. It's not worth your time or your money.

amninder Sandhu

HORRIBLE CUSTOMER SERVICE. They tried to force me to buy there coverage when I stated to them that my car insurance covers rentals. He told me to show him written proof that my company insures it. NO RENTAL COMPANY HAS EVER DONE THAT TO ME you have a choice to either accept or decline insurance coverage. Ontop of that the guy was very rude. I prepaid this reservation so I got screwed they also made the cancelation process a hassle called two diff departments only to be told to email, which I did. At the end there charging me a $35 cancelation fee how much worse can it get right? I had a feeling the rate was to good to be true. At the end I went to York car rentals which gave me a Santana for $120 a week no hassle asked me if I needed coverage I declined and went on my way. Don't fall for there trap dont go here period I didn't bother to read the reviews before going maybe if I did I wouldn't have went!

ABHISHEK SHETH

In simple words, it's the most pathetic experience you can have with a customer. I would give it in minus if possible. The guy in front is so rude, he has no sense of engaging with customers. They will charge you all the possible hidden fees. Even if your credit card company covers insurance you have to buy it from them, on top of that you have to pay some sort of conversation fees for insurance. Those are around 12 to 15 a day. It totally rips off from what you see on the website. Call the website and complain about them in case that makes any difference.

Amanda Wagner

If I could give this zero stars I would… first off… their customer service was garbage. I sat out in the heat with two children for over a half hour waiting for them to get is from the airport. Then we sat for another 45mins waiting in line to sign for our rental. There was broken glass in the parking lot which appeared to be from a side mirror. I let a staff member know that it was there and he literally kicked it to the side and still ran over it with a different vehicle. They gave me a vehicle that needed serviced and had expired stickers. When dropping off the vehicle the guy in the parking lot took my key and told me he would deal with everything and that the van was ready to go to drop off at the airport. So I juggled two kids plus luggage and they didn’t offer to help. Only a gentleman that was a customer helped me with my items. Now three days after I returned my rental I have a $344 charge on my credit card that I didn’t authorize. So I called and they said they can’t help me until morning to call back. My vehicle was refueled and was clean when I returned it. In the same condition that I received it. You get what you pay for… won’t be returning to them as a customer…

Melodie Lucescu

Terrible service. I am giving them a "1" because I cannot give them a "0"!!! They added all kinds of extra charges. We had to sign the contract without getting details of terms that were advertised (unlimited kilometres), otherwise they would not give us the car. It was 11 PM and no manager was available until Monday morning (this was Saturday at 11 PM). Also, make sure you have written proof of your other insurance with you or you will be forced to take their insurance until you present them with that proof and you will have to pay the per diem insirance charge until you go back and give them the "proof" in writing. This is definitely not the kind of situation that you want to deal with late at night, after a long day of travelling. We will never use this company again!!!

Lydia Lychacz

Don't be fooled by the low prices, they'll find every possible way to rip you off

Helen Loghrin

Economy rent a car has a way of bringing people together through bonding over our terrible experiences. Customer service: 3/5 (everyone was friendly and doing their best, but were unsympathetic to any complication from their policies) Company policies: 0/5 - every customer that I witnessed had some form of problem at pick up. Recommendations for future users: 1) if you are unsure of the time of your arrival, book later rather than sooner. I called 2 hours in advance of my original pickup time to give a heads up that my flight had been delayed, and they said that I would lose my car if I was late. It took 3 additional phone calls for them to finally agree to hold the vehicle to the time I was landing. 2) bring full detailed proof of insurance - particularly if you are using your own. Many people were held up because they didn’t. 3) “unlimited mileage” on Expedia does not necessarily ensure unlimited mileage at this location.

Ryan Guthrie

Whoa. Anyone who has seen CBC Marketplace on these guys Jan ‘20 should wonder why they’re still in business. Stay clear. PS. See if owner responds and assures future customers they have improved.

Konrad Kurek

cars in poor technical condition summer tires in winter and many others I do not recommend

sarmad raza

Amazing car rental. Booked a van and ended up getting a brand new vehicle. Had a good experience.

Jerry Lai

It’s a completely ripoff. The pick up is so difficult and so many surcharges. Changes of location without any information. BIG SCAM

Riddhi Bhatt

The worst car rental service. My biggest mistake by renting car from this company when I first moved to toronto in August 2016. First they offer you compulsory insurance. Which is twice the cost of the rental car. I already had an insurance on my credit card and still I had to take their insurance. Then the car was not clean at all smelled of cigar all over. . Also while dropping of the car, the person who was helping us went super violent as they were trying to add some additional charges and we had an argument. He was so angry like as if he would just punch some one and also tore off our receipt. Two people from staff came over to take him inside and help us. Then when we said that you tore our receipt and threw in garbage, they all denied and never shower us garbage. It had my private information on it and also in a way I never got any receipt. It was the day I was buying my new car so I didnot want to run in to fight and increase this matter else I was forsure of going to cops for this company. The company is still not leaving my after two months. They have charged my card with more 100 $ saying I used toll services. Which was just 25$ and I have no clue where is other 75$ coming from. When I call them they are like we already told you to avoid toll charges. So we are helpless now. They are like you have already signed those papers which I have no clue of. I guess we should now read each and every paper that we sign for there can be any rip off going on. Ridiculous service. What I can say is never go to this car service. Worst people worst service. I have no clue how such a disgusting company is still open after so many bad reviews. It should be just shut off. I would give negative points if I could.

Thomaz Henrique Oliveira

In short if you're out of time: I don't recommend it. A location away from the airport terminals, we had to wait for the van to arrive to make the transfer to the store. The service is not good, the guy at the counter, besides being rude to customers, was without the mask almost all the time. Super strange environment. It wasn't my case, but several people were complaining that they booked a car category and they said they didn't have more and they couldn't do anything. Not even refunds were made on site, they asked to send an e-mail to some address. We rented over the internet and when they got there they said they had to pay an insurance fee of whatever. It ended up being the same price as the larger rental companies. The car was good, we had no problems. Don't waste your time thinking that you'll save by renting here, in the end it will be the same price as other rental companies.

Matt Hunter

Even though I never rented from them before and never will thanks to CBC Marketplace on YouTube. Economy just SCAMS THEY’RE OWN CUSTOMERS! If you book through travel sites like Expedia and Kayak, it would say “Unlimited Mileage” when Economy gives you like a 500 kilometer limit. Insurance on the other hand. They say you have to have your policy on you like whoever carries theirs around!? I always keep mine in my own car’s glovebox. They would give you a car with damage and believe you caused it when it was there to begin with. Mark my words! Don’t take your business to Economy Rent a Car! It’s like the Spirit Airlines of rental cars. Rent from like Enterprise, Avis, National, etc. Spend the extra money, it’s totally worth it. Trust me!

Vipusan Karvannathasan

Their company policy doesn't align with anything advertised online. I.e unlimited kilometers is not unlimited according to this car rental agency.

Ray L

I should have known that the price I got on a car from Economy was too good to be true. Their location is off airport so you need to figure out how to get there. There are no signs at the airport. The instructions on the email are not very good. You need to take the train to find the pickup location where you are supposed to call and ask for a shuttle. I called 5 times and nobody answered the phone. On the sixth time someone finally answers and says a shuttle is on the way. By the time shuttle gets there 20 minutes later there are lots of people waiting and we couldn't get on it because it's full. So it took me 4 tries to get them on the phone to find out when the next shuttle is coming. He said don't bother coming because they are sold out of cars. I told him I had a reservation. He said didn't matter because they over book their reservations on purpose. Then he hung up on me. We took the train back to the terminal and in less than 5 minutes rented a car from Enterprise. Dave at Enterprise listened to my story with sympathy and gave me a good price on a SUV. Lesson learned, cheap rates at Economy are not worth ruining your vacation over. They are cheap because they have zero service and are unreliable.

Bart Jot

Google "CBC marketplace car rental" and avoid this location at all cost. Beware that their unlimited km policy is actually limited and it's 200km. Anything above is 20c per km. That's gross misrepresentation. They try to scam you and force to buy insurance coverage even though you have your own insurnace that is legally obligated to cover any vehicle you drive. And the owner who barely speaks English doesn't give a ???? when confronted. Just gross.

Maggi Dawson

UPDATE: They charged me the $500 hold with no explanation as to why. this company is a SCAM They run a scam where if you get 3rd party insurance they charge you an additional daily fee for not purchasing the insurance through them. There's nothing in the booking warning about this, and the fee is almost as much as daily insurance. They also didn't have the car available that I booked MONTHS in advance. I had to cram 5 adults into a hyundai elantra, it was so uncomfortable, and the back seat does NOT fit 3 adults across. They told me they could refund me the full amount and I could get no car at all or they'd give me the elantra. As if I had a choice at the last minute. The most frustrating part for me was that I was there for 2 hours and near the end of it a guy came in to get a mini van and he also was complaining. In his complaint he mentioned that he had just booked it 30 minutes ago while he was at the airport. Which means when I got there, they could have offered me a mini van but chose not to. I did receive a small discount in that I insisted they reverse the unexpected charges. They didn't offer that to me, I had to insist upon it.

MyungHyun Noh

Do not rent a car at here. You must pay extra money for existing reservation!

Leon Johnson

Horrible experience with the car rental company. Fox-Car-Rental has no publically available pic-up location address. The booking confirmation email I received did not specify this. When I called the telephone customer service representative, they gave me a completely wrong address. Finally after speaking to someone on the phone for 20 minutes, I was finally instructued to go to terminal 1, get on the shuttle train and call Fox Rental Car from a parking lot. As a result of this delay, I got to the rental agency an hour late. When I got there, the customer representative behind the counter was extremely unhelpful and closed for the day before helping me pick up the car I booked, even though it would only take 10 mins to do so. In the end, after wasting 2 hours of my time and $60 in uber fees, I was unable to pick up the car I booked online 2 days in advance... Horrible experience, so please help yourself by staying away from Economy Rent-a-Car / Fox Rent-a-car.

Mohamed Maslati

Very bad experince, they added extra insurance when picking up the car at the counter. I don't recommend you paying anything online before you actually get there any speak with them in person.

Kambiz

In short, you are dealing with a ripoff company built by and benefits a bunch of thieves who are just sitting there to steal your money. My suggestion is don't even try this place because you will definitely go to be ripped off, however, if you go then pay attention to this crucial information. Remember you are not required to buy insurance from a rental company ask g as you have your own insurance and or some credit cards also have built-in insurance when you use them to get a rental car. The second, unlimited mileage is unlimited mileage no matter where you are coming from or where you are deciding to go. They have no right to charge you for extra kilometers/miles this is straightforward rubbery. Read everything before signing, there is a great chance they will make you something that allows them to steal more of your money. And finally, stand your ground. Don't let them force you to agree to something that you do not want. If they push just leave the place and find a rental car elsewhere.

D Tayir

WORST EXPERIENCE EVER IN MY LIFE!!!! Don’t understand why this kind of trash exist and not being shut down? They are far away from airport, the worst service ever, I called them hundreds of time asking for where to pick up the car but the man spoke poor English and so fast and hung up my phone many times, and even just didn’t pick up. Finally I had to ask several airport staffs about how to get to there. I should have given up going to it!! When I finally arrived at the store they say they don’t have the car I made reservation with but totally a different much smaller car which looks very old. I immediately left the store and call a Uber to send me back to airport to rent from other company. I should have checked the google reviews to avoid this. But I trusted the platform, they shouldn’t have collaboration with this kind of company. I just hope it can be shut down soon!!!

SIMMCO Inc. Duct/HVAC Cleaning

Stay away. Very rude, unpleasant Service. Don’t trust whatever they advertise it’s all lie. Extra for insurance extra for mileage. Estimated rental price will double on arrival. Just scammers. Cars in unsafe condition. Now they trying to get away not accepting me as customer. Here is my booking conformation (see pictures) Im surprising they still operating after hidden camera footage by CBC Marketplace. Once again, stay away from this business!!!

Alysen Mary

The actual car rental process seemed to go fine (albeit the customer service is as bad as everyone’s saying). However, two months later there was a charge on our credit card for $92 from this company. When we called, we were told it’s the toll road fee. After doing some more research, this appears to be a common “scam” - charge an inexorable administration fee when processing toll charges. This is likely how they make their money given their rental costs are so low. Will not be renting from these guys again.

Luis Martinez

Just not worth it. I came across this company because of their cheaper prices but unfortunately it's just bate. Once you get there, they force you to get insurance (which is illegal), even your credit card insurance is not sufficient. They also don't have the slightest idea about customer service. When renting a car, I want peace of mind, and renting with this company was stressful - the last thing you need when on vacation is more stress. I won't be coming back.

David Rosner

This places offers the lowest prices. In return, you'll get a car that is a little older, a little less clean, and that has mileage limitations. If you insist on a new and clean car with unlimited miles, then spend more and rent from the "majors". If you value saving money, then these guys are just fine. In addition, these guys run a small business. So their office isn't very nice, the service isn't great, etc. Again, if you want a nice office with all the trimmings, etc., then just pay more money. Last, some people complain that these guys have unfair contractual terms. The terms these guys use are basically the same terms utilized by all the major agencies; the problem is the industry generally, not these guys.

Kyle Davis

WORST CAR RENTAL EXPERIENCE EVER SUMMARY: Poor customer service for a price that is double what you expected, for a car in poor condition. Despite how it looks on the website it will be cheaper (and much less aggravating) to RENT A CAR ANYWHERE ELSE. Customer service in non existent, staff are dismissive and mostly say nothing. HIDDEN FEES WILL DOUBLE THE QUOTED COST OF YOUR RENTAL. We were quoted $96$ and out total was somehow $238 before we left the lot. Cars are in poor condition. The one we got had scratched on all 4 corners, and a dent in a rear door that was rusting. We asked, and we told that it was all they had available. We have already submitted complaints to airportrentals.com and Economy and their responses were equally unhelpful and dismissive. UPDATE: As an example of the dismissive and poor customer service and follow up see the response from the owner below. 1) I have rental car insurance on my credit card which I clearly explained to the staff and was told that I still had to purchase their basic insurance. 2) I have confirmed with my credit card company that this was unnecessary and redundant. 3) I would have thought that over 1,000 similar complaints and a 2 star Google rating would elicit a better response from the owner than "we invite you to read the fine print" but hey, what do I know. 4) Also note that the owner (kind of) addressed the price scam, but not the poor customer service or poor condition of the rental vehicle. 5) Whether or not they are aware (and I think they are VERY AWARE) the staff at this location are running a SCAM and Economy and Airportrentals.com are more than happy to endorse/justify their behavior and turn a blind eye. Again - rent a car ANYWHERE ELSE. Seriously.

E V

Please DO NOT DO ANY business with this company, I put one star because the online app require to do so but the only thing that company deserve is to be shut it down. I can't believe how the government does not have investigate it. Watch the report on Marketplace on youtube, do not take it on me. On my experience, I rented a Nissan Murano, everything was good, when I returned, the said, there is a 1mm dent on the windshield what of course doing the inspection before renting nobody could notice it. Then they charge my credit card with CAD$ 2000, and after applying for the insurance and all the paper work (more than 6 months), I finally got rid of them but I can't describe all the headaches and problems that company had done on me and my wife. I can imagine how much money they have got from just that scam... bad from me I did not get any records on that vehicule, licence plate etc, to share with all of you.

Marcus Barretto

They gave a car with a warning on the dashboard. I complaint, but even so they tried to push me car. I insisted for another car. I got a new one, same problem, another warning on the dashboard. They gave me a third car, no mechanical/technical issues, but it was not clean. There's also mileage restriction on the small prints of the contract that caught me on surprise. Personnel is not friendly. I could see other clients complaining about surprise taxes and conditions that were not clear at first hand. Service is too slow. It took me almost 30 minutes to return the car (too many clients complaining). I STRONGLY SUGGEST TO RENT FROM WHATEVER ELSE, BUT ECONOMY RENT-A-CAR.

Akumagba Irene

We parked our car here when we were away for a 6 day trip. They were good, they dropped us off at the airport and back really quickly too when we arrived. The only issue was we didn't know we would need to drop off our car key.

Sara HALIM

Worst customer service ever !!!! They advertise good deals but once at the shop they charge you extra !!! Very rude and bad manners !! I highly recommend you read the reviews before you make any bookings !

Riyaaz Alikhan

Please DO NOT make the same mistake I did I read the poor service reviews but decided to still rent the car from Economy / Transcanada car rental I had a flat tire (deflated overnight). I replaced the tire with the spare in the trunk. I returned the car for an exchange. They charged me $400 for the tire (likely they will add more charges according to my insurance company). The Agent Jasman said that the $400 was only a hold and that the claim would take 5 min with my insurance (lol i told him repeatedly it would be longer but he insisted 5 min). Straight liar. The $400 is not a hold and they will not refund this according to my insurance. Another lie Btw. I am a health care worker called in unexpectedly to treat patients due to Covid 19. Everywhere else i am welcomed and applauded and given every courtesy. This agency wastes more of my time and money in an already stressful time.

Jacks21g life

Please read these reviews and TRUST THEM! They are consistently saying the same thing. Save yourself the time and headache from this Pseudo rental company. I was highly dissatisfied with their business model and what appeared to be; horrible, dishonorable service. There were too many problems to list but to name a few: 1) When booking, the promotion/ad states - "unlimited mileage". On arrival they simply said NO! I am speaking as a person who books all the time with other reprible companies and when they say unlimited mileage it's unlimited. 2) Before arriving, I had called to inquire if I would be able to leave my personal vehicle on their lot. I was told yes, that was fine. Being the only driver, on arrival they told me, "sorry we do not have any space today." Very inconvenient and unprofessional. I can not drive two cars. 3) They had a very lengthy pick-up/drop off process that made the wait in line very long. Only two persons at the counter. people were very frustrated with their surprise policies, hidden fees and overall conduct including myself. I got there for a 12:00pm pick up and at 1:15pm I was still there. Finally, they were very rude and disregarding of customer service and told me to go online if I wanted to cancel. They had waisted my time and purpose for a rental. I would NEVER return to Economy nor recommend them to ANYONE! Just terrible. I ended up booking with a reprible company, and while I was late for where I had to go, I had peace of mind being with a reparable, transparent and accountable company.

Phillip Bell

The scummiest of car rental companies. It appears to cost less when you rent, but they will charge you a bunch of erroneous and fictitious "fees" that are lies and fabrications. They tell everyone that you damaged the car - EVERYONE. Just listen to people in the office. Every single person is angry with their lies and surcharges. When you book it, it says "unlimited miles" - NO! They put a milage limit on every car, and people are angry. If you bring your own insurance, with proof, they will charge an "Insurance Transfer" fee of $5/day, which no other car rental company has ever charged me in decades of renting. It's a complete fabrication. They show the completely wrong miles on each contract, and so they will charge everyone for going over miles. They show you the tiniest of tiny chips (the size of a grain of sand) and try to charge $100 for it. The car they gave us had a broken wiper fluid, I bought more fluid and poured it in, it drained right out the bottom. The shocks were completely destroyed, and the car bounced all over the road, while the doors squeaked. One light was broken. The employees are angry because they get yelled at all day long. The owner of this company will serve many lifetimes of trauma from their terrible karma, and I wouldn't be surprised if they serve a few years in prison as well.

learn spanish

I will return to park and leave my car there. Personal are very nice and customer service oriented.

Robin Gerber

It's an off site airport car rental. 24 hours and shuttle pick up from the last stop on the airport train at the Vicount stop. Call them from the phone at the bottom of the escalator. The shuttle will pick you up there. When you return the car, the shuttle will drop you off there or at terminal 3 or 1. You need about 20 to 30 minutes after you drop off the car before the shuttle will get you to the airport. Car rates are better than the ones in the airport. I have used them many times and the only issues I've had were no washer fluid once in the winter and kind of a dirty car inside in the winter. They so far have been the best off site rental with a shuttle from and to the airport. Of course getting a car in the airport is nice but costs more and if you drop it off early there is nobody to check you in. Economy is 24 hours and easier to drive to than the airport rental return. So 4 stars for an off site rental.

Rukshian Bala

Very shady business they will pre aurhorize your card for $750, if you make a reservation and show up they won't have any of the bigger vehicles available and force you in to any car they have and even worse the employee's are really rude and will treat you rudely. They operate under various shady names. Only when you get to their off airport location, you hit the trap.

Henrique Jones

Horrible experience!! Never rent a car here!! They took my money thru my debt card and when i went to the store to get the car, they said they needed a credit card, when I gave my credit card, they didn’t accept it because it wasn’t the same one as the reservation and because my credit card is from Brazil ( my country, I am here on vacation). So when I asked for a refund ( since I can’t have the car, at least give me my money back ), they said I needed to call a number, because it wasn’t up to them.. I called this number, was transferred to 4 different attendants and none of them were able to help me either get the car or the money! The last one gave me an email and said they only deal with this kind of stuff thru email and it can take up to 48 hours. But the funny thing is that the email they gave me doesn’t exist, so now I don’t have my money neither the car! When I got to the store, there were already 3 unhappy costumers having trouble with them, so I’m guessing that’s how they work. Never rent a car here and don’t do business with them, they have no respect for their costumers!!

Rohan David

There was only 1 person handling the reservations and had to wait for another 40mins. They have some nonsense auto insurance transfer fee of $5 per day even though I was covered by my credit card insurance. I asked them to explain what's this transfer fee but they said it is company policy but never gave justification! They are very adamant and not customer friendly at all. They just try to give one or the other reason and make you pay more. I witnessed almost 3 customers who were ahead of me, who argued about insurance charge issue. Their prices are cheap only online but when you take the car, the amount you pay will be almost the same or even more than some of the reputed rental companies like Thrifty, Alamo etc. These reputed rental companies are more transparent and straight forward with thier prices compared to the last minute, unpleasant surprises from this pathetic rental company.

Dhruv Patel

Worst rental car experience ever with this place. I booked rental car through Priceline and I also bought insurance when I was booking, still when I reached to pick up a car the person at the register added another insurance in the bill. They have hidden charges and different terms and conditions compare to other rental companies. They charged me service charges after a month of service. At the front they offer cheap price to attract customer but at the end it will end in most expensive rental service. NOT RECOMMENDED AT ALL !!!

Redacted 416

Hidden fee’s, definitely the king of false advertising! They lure you in with low prices then rip you off and pin damages on you that was there when you rented the car. Worst company to do business with! DO NOT RENT FROM THIS BUSINESS.

Ty Henderson

The customer service here is mediocre at best. I walked in and there were 2 customers arguing with the agents about atronomical fees. Not a good first impression. The 1 star comes from when the agents takes my ID, credit card, and all of my information to process it into the system (I have a reservation BTW). He doesn't say a single word about what he's doing... So I ask "How much are you charging my card if everything is already paid for". He responds with "A $500 deposit is what we require." I then ask, "When were you going to tell me this?" He responds with "Right now!" I tell him to not charge my card and that I will use other services. Get my cards back and I leave. I call 10mins later to tell them to cancel my reservation and their response was "Cancellations are online." To sum up this experience in 1 word... Distasteful! Avoid this place if you can, even if it is conveniently open 24hours. +1 more star

Christina Craft

If I could give it zero stars I would. First of all, it is worth the money to just pick a rental car company INSIDE the airport. This one requires you to take a TTC to a station and *then* get picked up by their shuttle. When you arrive - even with a reservation - you are told to wait 15-20 minutes while they get your car ready. I've never had this happen before anywhere else - at least not if I had a reservation. Returning was also an annoying experience. They prioritize the people who are parking. I waited while a couple sorted out their return, then it was my turn, but three other people came in - all to park - and they prioritized them first... making me wait an additional 15 minutes before they checked my car. The person in the morning was actually very polite - but the policy of making someone wait while they serve people who arrived AFTER you is annoying. If you use this company tag an extra HOUR onto your travels in both directions. I rarely write bad reviews for people and this is my first one star review EVER. Stay away. You are better off paying extra and just picking up at the airport. Never again!

Colin Heighton

Watch out for hidden prices. This location is known for it’s questionable business practices. Take photos in and around your car before you leave the lot so you are not stuck with a damage charge for a mark that was present before the rental. Take pictures of the gas and mileage, know their “Unlimited Mileage” is totally misleading at best, theoretically criminal.

Sigi

Worst customer service. Ambiguous car rental policies: at the time of renting, I reserved a car with unlimited miliege only to be told I only get 200km in Quebec at the last minute when I was supposed to travel. Customer services seemed only interested in directing me how to cancel and made little effort to explain why. Save yourself a headache and rent somewhere else. Definitely a shady rental Company, regret wasting my money and time trying to rent with them.

Joan Leong

Wow, never have i experienced such awful customer service in my life. The staff there has mastered the art of being shady and avoiding answering your questions directly. They just keep asking you to sign things without explaining anything. One guy kept trying to get me to sign off on the car inspection before I even inspected the car. He repeated sign here, sign here, sign here, sign here over and over again. I refused until I looked at the car. I eventually ended up cancelling my reservation on the spot. I am so glad I did. They ended up charging the lady in front of me all these hidden fees because they dont explain anything to you and just have you sign here, sign here, sign and dodge questions. Avoid at all costs. I went to Hertz 5 minutes later for a pleasant and easy transaction with everything explained to me.

Wendy Robertson

The worst. And I've rented a lot of cars. There were two people ahead of me in line, and both didn't get the car they expected or the price. They did not have an SUV for me, even though I had reserved one, so I booked one at Routes Car Rental from my phone and asked if they would drive me over (minutes away). Instead they dropped me back at the airport pick up spot. While waiting, I witnessed a family of 5 arrive and be picked up by the same Economy person - he said "what kind of car did you rent" and she said "Rav 4" and he said "get in"... KNOWING THAT THEY HAD NO RAV 4 and no SUVs. Also, please note the facility is a wreck with holes in the walls and just pathetic. If there is a NO STAR rating, they get one.

Rick Schoonover

They’re only getting one star because there is no option for zero stars. Horrible experience. Did not have the car they promised when I arrived. Then they’re trying to charge me a $50 cancellation fee. Do not rent from this place! Then they replied "you wanted an SUV" - NOT TRUE! These guys are scam artists!!!

Mahmoud Yassin

Watch it, 200km only daily Additional charges than other car rentals. Cars looks okay

Ibraheem Youssef

Absolutely garbage service and tonnes of hidden fees that they try to sneakily charge you for. I would give them 0 stars if I had the option.

Jessica Acquaye

Terrible experience! Attached was what was advertised for a vehicle that was pre paid for a 3 day rental. When I arrived at the location I was Told that unlimited mileage was only for non Ontario residents, misleading advertisement and unprofessional employees. As I was expressing my disdain, there was an Employee openly laughing and smirking beside his coworker!

LENIN JOSE

100% rip off company .. please watch CBC Market place car rental scam before rent vehicle from here..they are charging extra $5 for not using their insurance. Even if you need insurance they are charging more money than any other place ..be aware about hidden fees, terms and conditions

M. Brian Dunson

Believe the one star reviews. Worst car rental experience I’ve ever had in 32 years of business travel. You are better off paying the higher rates from the bigger players, because the fine print charges combined with the dirty cars and horrible customer service make it cheaper than this “business”. DO NOT USE THIS COMPANY under any circumstances.

Giuseppe E. Franzé

Lack of transparency (and worse) made car rental! Do not trust anything that they say to you over email - it's not just going to happen! Examples of what you'll get: - Different (type of) car; - Limited mileage - they write unlimited mileage in bold in the confirmation email; - An insurance that costs 3 times the rental of the car; - Double charge of your credit card (deposit and car rental); - An inconvenient location in the middle of nowhere; - A dirty office; - A terrible customer experience. Simply avoid this at any cost. You are not saving any money and are having the worse car rental experience of your whole life! You'll thank me and the other reviewers for not having booked with them!

Tiffany Lisa

We had the misfortune of dealing with this car rental company on a weekend trip to Canada. Everything was fine up until we arrived back to New York, and several months later are being randomly charged fees from this company. Mind you, we payed our bill in full months prior. I had to dispute it with my bank, who is now telling me that this company is sending them documents claiming I owe them money. Of course, the documents make no sense and my bank is not letting them charge me. But the fact they think it is ok to do this is unbelievable. I have also tried calling them several times to ask why they are making random charges on my credit card, but of course, no one wants to answer the phone to speak to me! Please do not use them!

Gabriel Brodsky-Weiszmann

always charge more than you get quoted online. even if you paid for unlimited milage online they will not give it to you. they will not let you use your own insurance even if it covers rental cars and will rip you off at every opportunity possible. do yourself a favour and stay away from these lying crooked scumbags.

Lisa Dyck

Listen to every review and do not rent from here. If you use Expedia or Booking.com or another app and get duped into this place, complain to them. This rental place is not a legitimately run business. They go under Economy Car Rental but operate under Jet Rentals. They will force you to buy their insurance which you will not need if you have coverage. We did not receive the car we originally booked and they gave us an older Nissen Rogue with over 137,000 kms. Every warning malfunction light came on and we were scared to drive it. It made noises and the car was in obvious need of repairs. The registration sticker was expired and I'm quite sure the car was not registered or licensed to be on the roads. They will hold you hostage because you will be forced to use their shuttle service to get from or to the airport. We witnessed every customer in that place being very upset. One woman left and told us "never rent from here". I've never experienced anything like this, especially in Canada. Toronto is a world class city and if this is a visitor's first impression of the city, it is awful. No staff wore masks during the height of COVID-19 and I am 100% certain they did not clean the car to follow COVID-19 protocols. How they are still in business is beyond me. Do not, do not, use this car rental company. You will regret it and it will cost you money. They buy used, junk cars, and rent them out as a regularly run car rental establishment would. Completely unacceptable! Run far and fast from this establishment. Completely stressed me out for our whole trip.

Shuana Carr

Treated very rudely i was given a car half full of gas asked to look for damage on the car in the dark and charged 5 dollars a day for using my own insurance. I would never rent a car from them again

omer havri

Warning! Biggest mistake !!! To book online , we got in to this location the person who is working there no respecting at all he sparks to with his hands and he was very rude. We went to Budget*** rental car in the airport, The customer service ????

kayla j

Worst rental car experience ever. They asked if we wanted additional insurance, we said no. When we returned the car, they charged us an additional $426 for insurance coverages. The car itself was okay except for the fact that it smelled like an ashtray. Also the customer service was very rude. If you wanna get ripped off, totally suggest this

Jaime Mack

Called waited 20 minutes no shuttle called again, another 20 minutes nothing, called a third time looking for a manager and the shuttle hauled in… Got to the building in line a hour waiting for the car!! Got the car got over charged. ( dealing with Hotwire about this ). Also car wasn’t even full of gas!! Brought the car back cleaner than when I picked it up, there was ketchup in between the front seats… Anyway brought the car back and thay said they was charging me $130 for smoking! I don’t even smoke, was the bag of weed I had they were smelling, I didn’t have time to argue…. Then I had to get a Uber to the airport as the shuttle was nowhere to be seen… This is my second time dealing with this company and there will not be a third! Place is a joke. Building needs a major overhaul as well. Total rip-off.

Alexis Mazerolle

I made the big mistake of choosing this rental place solely on the fact that it was the cheapest. The customer service was terrible. We showed up and they were going back and forth with different customers, and they were very unorganized. Not to mention, they weren’t very polite. I booked off of Expedia which told me I had unlimited mileage (I even showed them) and they gave me a limit of 3000, telling me it was normal across all rental companies. I understand 3000 seems like a lot, but if you’re travelling across the province 3000 comes quickly! They also charge you $5/day to use your own insurance, which I find absolutely ridiculous. I had called ahead of time letting them know that my flight was changed so I’d be arriving 8 hours later. While on the phone with them they told me that the reservation is good until the end of the day. Unfortunately this isn’t true as another gentleman after me tried to pick up his car and they said that his reservation was only good for 2 hours, even though he had already paid for the vehicle. These guys also don’t do a walk around, so take many many photos! Lastly, the shuttle bus driver was extremely rude and drove like a maniac to the airport. I guess you can say I got what I paid for. So do yourself a favour and pay the extra money with bigger name companies!!!

Jawad Amer

It’s the worst experience ever! They made me pay the insurance although i have a valid one. But they just captured the chance. The car wasn’t clean at all and have so many scratches and i feel embarrassed driving it!

Daevid Yoon

can I give a 0 star? this was absolutely the worst car rental experience I have ever had and I have been traveling and renting cars for 20 years. they lied to me about my insurance coverage needs and refused to let me leave without buying their insurance. Then after I return the car I was shocked at the final price, and they said it's because the insurance has a 28% tax. 28% tax?!! they didn't offer a transponder, so when I accidentally got on the toll road, they charged me a $50 "administration fee" (really, it costs them $50 to send the toll agency the toll charge of $10?!) avoid this place at all costs. Every other customer that was there at the time were angry, and when I returned the car, I found the exact same mood with the next batch of customers. I've learned my lesson, always stick with a major rental company. this was ridiculous, and after all the extra taxes and charges, I ended up spending more than I would have with one of the name brand rental companies!

Jake Pretko

I've rented cars all over the place, and I must say this was by far the absolute worst experience I've ever had. I was in town in November 2016 and rented a vehicle from them for the evening, and the experience had been somewhat pleasant initially, but they changed my unlimited mileage agreement to "less than 200 km, and an extra charge thereafter," without me initially realizing it. I called and they had added distance but would not honor the initial unlimited agreement because we were going to Buffalo, NY, for the night to see a hockey game. I agreed to pay the extra money since I was already on the road when I realized the issue. Somewhat unhappy, I returned the car the next morning and paid almost 3X the initial rental agreement price reserved through Expedia. To my surprise, I received another charge two months later almost equal to the amount of the first. After calling them and getting put on hold, I was informed that I had a toll charge on the car that they just had been billed for to the amount of $8 USD, and they added another $50 "Administrative charge." I honestly don't remember traveling through a toll, but the extra fees seem a bit unreasonable. I definitely would not recommend this place to anyone, as I had received some of the worst customer service and tacked on fees I've ever had to deal with.

Rodah Nyathi

They did the same to me when I booked on line. The charge was around CA200, but when I got there it went up to CA700+. They prey on desperate people. I had to go and look for a rental somewhere else. If you are in a hurry NEVER go to this place. They are day light thieves. You pay for everything even if you've your own insurance. I call them physical scammers.

Dimitris Neofotis

This is the most disgusting, most filthy place you can rent a car. Its not worth the 500 you save. You may actually get sick in their cars. They are coated in a brown film inside and smell like feces. I have never encountered this before. Stay away!!

tom zhou8

This company is so bad!!! Do not use it!!! It does NOT honor priceline price we booked through online and charged extra! and it even keep charging extra fees 8 months after car returned - as I see the credit card statement now! This bad company should be out!

Peter Loftgren

Changed the terms of the agreement when I arrived to pick up my reserved car. Their website says unlimited but it is only unlimited if you are not from Canada, READ THE FINE PRINT. Also they will add fees when you return the vehicle. We paid for 1,500km and when I returned, I was told that I went over the 900km.

Dinesh Raveendran

This is by far the worst car rental agency. EZ rent a car is also part of economy so my review applies to both. This rental agency mis-leads their customers through false advertising. If I had a choice this would be 0 stars... Pre-booked a vehicle that clearly indicated was covered by unlimited miles. When I got to the l local pick up the onsite agent informs me that I do not have unlimited miles. They pull up the fine print and show me that unlimited miles is only included if you are visiting from outside the state/province AND you intend on staying within the state/province. Called my credit card company and disputed the charge. Got my money back. Saving the few extra bucks ain't worth it with this agency. Especially when your vacation is on the line. Learned my lesson really well..

Mike Greenwood

I picked up my car (which was a Mazda instead of the Fiat requested) and the gas was empty. Not low, but empty. I had to make a quick gas station visit just to start my trip. My Expedia confirmation stated the car would be delivered with a full tank, and also that I had unlimited mileage. When picking up the car, was told that I had 400 km max, but as a “favour” they would bump it up to 500km. Shadiest car rental business I have ever used, and I travel quite a bit.

nordo_7600

price was great.. elantra was nearly new... guys working there were nice enough... shuttle timing can be hit or miss.. took a while to get picked up.. 30 mins.. but quick drop off to viscount station... sneaky policies will change final price.. but show up with proof of insurance and read up on tolls fee and border/province crossing policies and late fees etc and you'll be fine... auto rental is just a sneaky industry for extra fees in general.. so do a bit of homework before booking and then you won't be crying on here as an upset customer. Just make sure you do a proper vehicle inspection before you take the vehicle to cover your butt.

T Young

You cannot waive their insurance without proof so make sure to bring that with you. Even after that, they’ll charge you $5 per day to use your own insurance just because. $10 per day for your spouse to drive using their own rental car insurance $30 to return a vehicle early The low advertised rate is meaningless after all the hidden charges. Make sure you document the mileage and take pictures of the car before and after. They’ll ding you wherever they can.

Bassam Sadi

Thank you so much for Harry and the customer service they provided at Economy Rental, They are very fast when I picked up the car and even the shuttle bus didn't take long. Very good prices most friendly and helpful receptionist ever, so lovely and great first impression of car rental. I was very pleased with the car, I hope to be back in the future.

Puneet Kaur

I wanted to give 0 stars because they showed me a 12 seater Mercedes at the time of booking a very nice family car we needed for vacation. But when we get there they show us a very bad condition, not cleaned , looks like garbage.who does that ?

Louie Franchise

Worst car rental company. DO NOT RENT FROM THIS COMPANY. FAKE ADVERTISING. UNCLEAN ... HIGH MILEAGE.. STINKING CARS.. SAVE YOUR MONEY AND GO SOMEWHERE ELSE TRUST ME

Abdul Aziz

Positives: Great price. Fast service. Negatives: I booked online from a website which said unlimited km, but once I got there, it was 200km per day. I was charged $5 per day to use my credit card insurance. I was told I'd get a Honda Odyssey or equivalent, got a junk Caravan. Was happy they offered Nissan Rogue, hence giving them 3 stars for doing that.

Mojave 702

0 stars if possible. This place is so bad that they are documented on the CBC News "Rental Car Ripoffs" show. They have all sorts of hidden fees and their cars are junk.

S B

DO NOT BOOK WITH THESE SCAMMERS!!!! Professional swindlers. Here's my experience with Economy-Rent-a-Car: I rented a car with them through Expedia. They didn't even own the specific car I booked - they tried to give me a worse option. I have bought insurance through Expedia over 20+ times with no issue. These criminals refused to let me take the car unless I switched over to their insurance. The car was advertised as unlimited kilometres. When I showed my Ontario driver's license, I was told that since I am a local resident (of Ontario), I don't qualify for unlimited kilometres - only 200km per day. Then, when I asked to cancel my booking, I was told I was not allowed to as I prepaid through Expedia. I left with no car. I will be contacting the Competition Bureau to report false advertising. This is by far, the worst customer service I have ever received. Please do yourself a favour and do not go with this trash company.

Virginia Jacob

Be aware, the price only seems less when you book. The location is away from the airport and you have to shuttle over. When we arrived we were told that because we were later than the time we put in the app for pickup, we could have forfeited our prepaid rental?!? He was doing me a favour by going ahead with the rental and finding me an alternative vehicle. Yes, that is what you deal with at this company. Then they won't allow you to rent a vehicle unless you pay extra. They are creative in finding ways to charge an extra $100 here and $100 there. Once for insurance, another time to add a second driver (both are included with rental company's at the airport, usually with your own insurance or the insurance on your credit card). We read the fine print and brought our insurance papers with us to avoid the extra charges. So they charged a transfer fee to add our insurance to the rental car?!?! The actual vehicle was great, no problems with that. I recommend using a better known company that's at the airport instead of these guys, you won't actually save any money by going with this company.

anis vahora

Charged me $50 cancelation fee, was not informed by person at counter.

Dimitris Neofotis

This is the most disgusting, most filthy place you can rent a car. Its not worth the 500 you save. You may actually get sick in their cars. They are coated in a brown film inside and smell like feces. I have never encountered this before. Stay away!!

Shahla Davoodi

I don’t recommend this place any body. Bad Costumer service, disrespectful, after 3 month without any reason they keep charging my card. Really dishonest, so rude . Never ever recommend to anybody.

TroyJames

If I could give less than one star i would, first of all they gave my car away to someone else and were sold out so I couldn't even rent a car, terrible customer service, I should have known better than to expect anything more, second thing is they get you with tons of hidden fees, aside from the obvious ones like insurance, you may be tempted to rent a car from Economy rent a car because of the low price but you will end up paying alot more in the end not to mention all the headaches, that's if they don't rent your car that you reserved a week in advance to someone else. I told the manager I'd be leaving a one star review and he couldn't care less.

Kelsey

Terrible experience. This is NOT at the airport. It’s offsite and very confusing when booking through a 3rd party. LOTS of hidden and unexpected fees. For the price you’ll end up paying you’re better off going with enterprise or something more reputable. The customer service was awful. Will definitely never go back.

mian fazle razik

Lemme guess you thought you were gonna get unlimited millage at a cheap rate. Well think again cause ur gonna be ready for a thick bill cause these people drenching with greed are gonna be snatching off any cent that you may have on you due to certain hidden policies they said are on their website.

discomarshmellow

STAY AWAY!! They market themselves as the cheapest rental option online but as soon as you get there, they tell you a bunch of additional fees that aren’t even listed anywhere else. When I challenged them, they said it’s in the terms and conditions but when I pulled it up on my phone, they couldn’t even find it. Waste of my time to get there!! Don’t even try booking through them - would give them 0 stars if I could.

Tiffany Rivera

DO NOT use this company! The previous reviews are right. They are scammers! First I waited over 30 minutes at the airport for the shuttle, after being told the wait was only 10-15 minutes. Then I was FORCED to purchase their insurance because they would not honor my personal insurance stating that the minimum coverage I was allowed was $300K/$300K and not the average full coverage that most consumers have of $100K/$300K. Even my insurance rep advised me not to rent with them when she was on the phone confirming my coverage with them. Against my better judgment I dealt with the upcharge and purchased their insurance as I was already frustrated and just wanted to get out of there and to my hotel. Lastly, I navigated using my personal GPS and made sure to set the settings on AVOID TOLLS during my ENTIRE trip. It is now over a month after I did business with this company and I just noticed a charge of $60.89 on my credit card statement! When I called to find out what this charge was about they stated it was "toll fees and and administrative charge of $50 to process the tolls". THEY ARE SCAMMERS. AVOID THEM AT ALL COSTS!

Job

Avoid at any cost. You'll regret to book with them given the misleading prices and fees. You'll end up paying more than you would with reputable company. This is an unethical business practice; fake advertising should be punished!

Annie Artymko

Absolutely horrible customer service. Straight up rude. When we called when we first booked our rental we asked if we needed to bring anything the day of and we’re told no. Now we are the ones being called idiots basically. WILL NEVER come back

B. Miller

What a SCAM! Says unlimited miles and charged us for anything beyond 200km?!?

Ahmed Hashem

First of all, the branch is out of the airport, not in the airport as written in my reservation. After I fought with them, the offer is not a special, as I got a larger car with a lower price, so how it is a special????? The front desk employee asks if I have one million dollars’ liability and if not I need to buy insurance from him even I have a comprehensive. He was unprofessional and insisted to buy insurance. This makes no sense at all. This is a very bad and ugly business with a company like this company. If I saw a respectful person speak with me on the front desk, for sure I will rent the car, but looks like you guys very bad in everything, even for the customer support. These guys are experts in scam people in an ugly way. Keep in mind this is the first time within 3 years to get this issue weather in USA OR CANADA. Also, respectful companies be considering customer satisfaction a very important target before the money. But this company proof the opposite at all. This company is the worst company I have ever seen, lies, non-respectful, non-honest, and non-helpful. Also, they treat me in a so bad manner. For me, I want to give lower than one star if it that available.

M Jeffrey (Not for Youtube)

DO NOT USE THIS COMPANY!!!! They're well known to be crooks. Find a more honest upfront company that doesn't charge you extra hidden fee's for no reason.

Caroline Gallegos

Horrible, horrible, horrible scam artists. They don’t nickel and dime you, they $50 and $100 you. They will charge you with all kinds of steep bogus fees. They will rent you dirty, damaged lemons. They will scam you into paying for damage you didn’t cost. DO NOT RENT FROM HERE EVER. LITERALLY EVER.

Finnegans X

I've rented a car here for a week and it was not a good experience, it was in fact so bad that I don't even wanna write a review. I just didn't wanna have any business with this company. WHAT IS EVEN WORSE is that after a few months, they send me a payment for speeding ticket, that someone was using the same car but the company instead charged MY credit car for the speeding ticket, can you FKIN imagine that???

Matt Wilkins

If you ever needed to make sure to read ALL the terms, conditions, restrictions, etc, this is that time. You will discover: 1. Only non-Ontario residents get unlimited KM. 2. If you leave Ontario you lose unlimited KM. 3. If your credit card has insurance, it costs roughly $6/day to use it, payable at check-in. 4. If you are more than 1 hour late for your pickup time, they will cancel your reservation without refund. 5. DO NOT use toll roads. They charge a $50 fee for EVERY time you do. So if you use the 407 twice, they charge you an extra $100.00 plus the toll itself. Other things to prepare for: - They do not do interior cleaning after every rental. A quick tidy only. - They hold an additional $500 on your card upon pickup even for prepaid rentals. -They will not accept a card in any name other than the primary renter (not even your spouse). -They do not honor vehicle type "guarantees" and treat them as requests. Our experience: Our vehicle was a Nissan Rogue, 90,000KM. It was tidy, but not "clean". It had some computer issues that would cause the AWD system to give you a disconcerting "stop vehicle" warning at random times. We were able to narrow it down ourselves to a sensor issue and safely ignored it. We put close to 3500 KM on this car over 10 days and it didn't leave us stuck anywhere. The car functioned fine otherwise. Because I THOROUGHLY did my homework, none of the above check-in problems affected us, and we had basically a serviceable rental experience. Buyer beware for sure. If you know what you're getting into, the cheaper price might be worth it. If you are looking for the reliability and confidence that comes with the major rental agencies, this provider is definitely not for you. They get 3 stars because I knew what I was getting into and nothing too unexpected came up.

PIYUSH JAIN

Avoid at all cost. Don't fall for the low price! There are many costs & other terms and conditions (eg insurance, km limit, hidden charges, etc) that they would disclose when you reach their office for picking up the car. These guys are not at all transparent. In the line before us, there were 4 customers who had come there for renting a car and 3 of them went without renting one. Speaks about their business model.

Jageer Chhina

Hands down the WORST customer service. I should have googled them before I booked with them. But, lesson learned NEVER BOOK WITH 1) Economy 2) E-Z 3) Fox I took an Uber to Fox rent a car and the representative asked me to go to another location.. I took another Uber to the location by the Airport and the cancelled my booking for some odd reason. Honestly, ever person that walked into the office had complaints. hahah there has to be a reason for that out of 3K reviews this rental company only has 1 Star on google.

Mehdi Mousavi

Stay out of this company if you don't want your credit card to be charged extra after you return the car. I rented a car from Trans Canada. I mistakenly entered 407 hwy and suddenly exited from the first exit. After I returned the car, I received a bill with the following charges which was charged to my credit card: 407: $2.09 Camera & trip toll: $5.20 Service charge: $50.00 plus taxes (13% HST) Total: $63.79. As you see for a $7 toll charge they have charged $50 + Tax service charge fee. This doesn't make sense to me at all. Why should I be paying this amount just for a $2 toll charge? This is how they make money out of your pocket...

carlin friesen

Absolutely worst place. We called ahead to make sure we could pick the car up after 11. Which they said they could. We got to the airport and called them to pick us up with the shuttle and found they were closed. So we called back at 7am when they opened so we could get our car and they told us our reservation was cancelled and they could do nothing for us! Very poor customer service!

Mark Wan

I booked a car but upon arrival the staff said they have no cars for me. Offered nothing except a ride back to the airport

K B

Was provided dirty car. The staff mentioned that it is the worn out condition. But the car was not even vacuumed, dashboard not dusted down. I could see uncleaned car seats and soiled mats. Cleaning standards need to be fixed immediately especially in this covid-19 situation.

Hashem Shafi

Booking at this place is not as straight forward... if you made a reservation through a booking website, the terms of the booking are completely different when you show up to this place... For instance: Unlimited km’s are actually limited kilometers, if you decide to use Insurance on your own credit card, theres a surcharge of $5 per day! ridiculous... also the cars never have a full tank of gas..

Michael Brnadic

Fast and friendly service, great for someone who needs a rental for a week at a time, cant beat the price. You do need to be aware of km limit, it can be increased to 220km a day if you ask.

Colton YYZ

2 Stars - Only for the fact that I was able to pick a car I really love, otherwise 1 Star! I booked via a 3rd party booking site which stated in bold, UNLIMITED MILEAGE, however upon arrival/check-in, I was told that I should have read the terms and conditions on the booking website I used, yet the emailed confirmation doesn't state this. They also advised the unlimited mileage only applies to foreign visitors, not domestic residents. After showing them what it says in bold, they wouldn't back down. Only 200 kms a day would be given. After a while of arguing, leaving, returning due to lack of other options, they up'd it to 250 km a day as a final compromise. Accepting the facts, I proceeded to book at which time I was told the deposit needed would be $500, unlike almost all other rental agencies which normally holds anywhere from cost of booking to $250. Once again I was in a jam due to hotel bookings/deposits etc on my card as this was unexpected. Once settled, I was able to pick a car I really love so the sting was a little less painful. Upon return however, I was hit again with a surprise of being over charged for fuel. I chose the prepaid option, leaving with 7/8 of a tank, and charged for a full tank. Minor, yet one more issue I didn't appreciate. They did however, give me a break on the price per km which was unexpected and very much appreciated, considering. However, the saga continued... When I got home (after questioning the total at the counter doing math in my head), I noticed I was charged an extra $36 approx for a fee called: AMF. This was not included in the original booking website - which legally should have been. I immediately called the 3rd party booking site to explain everything that had happened, to which they apologized to me on behalf of the car rental agency, and refunded me the overage km charges. They didn't cover the taxes on this portion, nor the AMF fee at first, but then after a follow up call to them, was offered a coupon towards another booking. Economy refuses to accept ANY responsibility with my experience and blames me for not reading the terms and conditions. RENTER BEWARE! I will never rent from them again. This I assure you. I rent a lot of cars, am a member of several car sharing companies and I've never had such a bad experience - ever! NOT RECOMMENDED!

Mark Reid

Kind of a dirty dingy place. The directions to get here from the airport are ok, a little more clarity would help. The staff is not over customer sensitive and seem to start on the offensive with the average customer. (I observed this on 5 occasions while I waited with 3 different staff. It was like they were spoiling for a fight) The price is decent for the rental. But unless you bring your insurance card from home, you are forced into the extra insurance. Just better communication and an overhaul in staff might change this place around.

SHAH A.

Cold service. Feel like your dealing with the worst the car rental business has to offer! When you hear about investigative news doing a story about shady rental practices, this tupe of place is usually highlighted.

SHAH A.

Cold service. Feel like your dealing with the worst the car rental business has to offer! When you hear about investigative news doing a story about shady rental practices, this tupe of place is usually highlighted.

watchguy79

Scammers all the way.. I rented a SUV for a round trip totaling 120 kilometers & 3 days, when I returned they said I needed to pay an additional $73.88. When I rented I told them I have insurance and don't need any more coverage. We finally agreed on $40 more than the $175 original quote. Then when they checked the car in they said the front windshield had a crack that was not there and the back bumper was hit on the passenger side. Both were there when I rented originally and when I told them this they basically said too bad and would not let me leave. Since I was from over 1,400 kilometers away I feel they took advantage of me, knowing I probably wouldn't be back again and certainly not after they jacked me out of an additional $40. When I contested this they basically told me to bad and was my fault for not notifying them when I rented which I did and the person told me "that is nothing major my friend, only big damage is important". I left and never returned to Canada after this. They can eat it.

Lindsay Nied

COMPLETE NIGHTMARE. Everything negative I have read from the other reviews is absolutely true. I booked through Expedia and wish I had done more research versus trusting Expedia to use good rental companies. First of all, it was like a scavenger hunt finding this place. After finally finding the airport phone they direct you to, I waited on hold for 20+ minutes, then the van that picked us up was very shady, the driver was extremely rude, he blasted terrible music, and didn't help with luggage. The people at the desk were also rude and rushed us through the whole process but heavily pressured us to pay for their insurance which was unnecessary since we had our own insurance. They have a separate sign for Jet Car Rental which is fishy. When we inspected the car, we pointed out a mark and they said not to worry about it enough to write it down. They then grabbed the paperwork, handed us our keys, and ran off. Someone else we talked to on the shuttle said they weren't even given a chance to inspect their car. When returning the vehicle, they immediately went to the mark that we did not make and said we had to put $600 down and then go through a whole process with insurance and repairs. They said that it doesn't matter that we didn't make the mark--we had to pay for it. In addition to charging us way more than the original quoted price for the rental, we have paid an additional $760 for this mark that I'm sure they didn't fix. It is infuriating that they get away with treating their customers so poorly again and again.

Oluwatoyin FASINA

We reserved the car online and even though ee did not get the exact car we reserved, the car we got was equally great and we we 're lucky were the first to use the car. We paid for the car rental online and also bought insurance online. But we still had to pay something additional for the insurance when we picked the car. A reservation of quite a huge sum will be made on your card until you return the car and this took about a week before it was reversed. We were asked if we wanted to drive the car outside of the Ontario but we did not need to. So make sure you find out what that question was all about if you intend to drive to another province...e.g. Quebec. All in all even though we got a few surprises with the service - which could have been avoided if clarifications were all made at the point of booking online, we got a great car.

Allen Mathias

CBC did a investigation on this exact rent a car and they found this place is an absolute scam. Heaven forbid you're renting a car from here you will be pressed for outrageous fees, accused of damaging an already damaged car, and forced to pay money grab fees beyond what is polite to call a money grab, its just a scam. Take your hard earned money and go to a more reputable rental company

Cimone Campbell

From the moment I walked in here they try to over charge you. First I ask for a small suv I was traveling 3 hours away. North bay. I got stuck with the only SUV THE GAS GUZZLER WRANGLER. They never have small suv available but advertise it. WHEN I TOOK IT BACK to exchange they tried to say I did not put 1/2 tank when it was shy of it. Said 1/8. But they fixed it after I saw what the guy did. Then when I return the exchange car their system was down. They said they would email me. I did not get email proof but they charged my credit card. $18 for something when my reservation was pre paid. Go to routes rent a car. They have similar prices. Better service. These guys are straight hustling to bill you extra!

Sneha Shirsat

It’s a SCAM. They don’t have cars even if you’ve reserved. Unprofessional staff , had the Worst experience

The Advancing Low-Lives

Really wish I could leave half a star. And they would only receive that much because they exist and I happened to get a car from them. But NEVER have I been SO grilled or questioned about my Insurance Policy when I stated that my coverage took care of Rentals. I had to go as far as calling my Insurance Broker to inform the man behind the counter that my Insurance was valid, and even STILL, had to get them to email me a copy of my ENTIRE policy. The man behind the counter was extremely rude, and should not be allowed to work in customer service of any kind. On top of this, on my drive home I received SEVERAL high beam flashes from behind. I thought maybe a tail light was out, or something, but no one pulled up beside to inform me. This morning, when I walked outside, I realized that they had in fact rented me a car with a QUEBEC license plate. Normally I would not care, but given the state of "lockdown" in Ontario, it seems strange to be renting out of province vehicles. When I called to inform them, the man on the phone simply laughed and said "it is a rental, just show people your rental receipt". In conclusion, I will be avoiding this place from now on, and judging by all the other negative reviews, so should you.

Bruno Campos (XJ6 Full Floripa)

Worse rental service I’ve ever had. Additionally, they make you pay hidden fees even though you have all coverage on the card. Stay away from this place. Economy/Fox, the same.

Sean St Cyr

SCAM ARTISTS!! STAY AWAY! I had the car a month and a half and they charge you $200 extra to have the car detailed because it wasn’t immaculate. Pay the extra money some where else and avoid the headache!

Ariam Rodriguez

Listen to me, if you appreciate your time, DONT rent with this company. This are the shadiest more unprofessional people I have ever seen. First, on the web site said Unlimited mileage and guess what? When you show up at the counter to pick up the car they open a policy with little tiny letter that says NO unlimited mileage. Second, the person that give me the car didn’t inspect it properly so didn’t I because I trusted them and guess what, when I returned it the person who received the car did inspected thoroughly and .... Surprise surprise, the car had a damage on the front bumper, very very low that you could only see if crawling underneath the car, what a coincidence….. and I’m 1000 percent sure It wasn’t me but, I still had to pay for it. On top of that, the front desk guys are extremely rude and very unprofessional. I will never rent a car here again and I suggest you to do the same. Take your business somewhere else where you won’t be ripped

mark Lucky

Please stay away from this place don't get fool the cheap price online, they will keep adding fees..and dirty cars

Dhrupad Kaplish

This is a business that is shamelessly ripping people off. I wish I had an option to give them a zero. These guys do not care at all. They are happy to be blatantly ruthless in their business practices. DO NOT GO HERE.

A Ahmad

Cheap at first Damaged vehicles Hidden fees I believe they were also on CBC MarketPlace You are much better going to Enterprise or other places. Lets hope this place goes bankrupt soon

Mohammad Alhussein

In general it was a bad experience and here is why. I saw the reviews before bad reviews before hand but i decided to give the place a chance, and man I regret it ! So this is the airport location, so you shouldn't assume that the person booking the car has knowledge of the city. so i booked a big SUV over the internet and i received an email with a note suggesting that I should contact the place once i get to "Viscount". So one day before booking I called the store and asked what is Viscount, and the lady asked if I was at the airport. I said no, but i want to understand how to get the car. so she said just call us when you are the airport. i called the next day when i was at the airport and i was asked to go to Viscount and call again once i was there and again and I asked What on Earth is Viscount ?! the person on the phone kept say look for Viscount in the airport. so i kept asking people and it turned out that Viscount is a stop that I had to take through an internal airport train. once i arrived at viscount i kept calling Economy Rent a Car for 40 min and they weren't responding. someone eventually pick up the phone and they sent me a shuttle bus to pick me up to the location. Once i arrived i gave the person on the front desk my reservation number and he said we only have Corolla. I responded that i have booked my online, paid online for a big SUV because I have a big family and many suitcases and the person said "well, we don't have SUVs but i can give you 5% discount" and kept repeating that i have a big family and many suitcases. eventually i was given 15% discount and an extremely dirty corolla from the outside as long as the inside ! overall, i wouldn't recommend this place.

Mohammad Alhussein

In general it was a bad experience and here is why. I saw the reviews before bad reviews before hand but i decided to give the place a chance, and man I regret it ! So this is the airport location, so you shouldn't assume that the person booking the car has knowledge of the city. so i booked a big SUV over the internet and i received an email with a note suggesting that I should contact the place once i get to "Viscount". So one day before booking I called the store and asked what is Viscount, and the lady asked if I was at the airport. I said no, but i want to understand how to get the car. so she said just call us when you are the airport. i called the next day when i was at the airport and i was asked to go to Viscount and call again once i was there and again and I asked What on Earth is Viscount ?! the person on the phone kept say look for Viscount in the airport. so i kept asking people and it turned out that Viscount is a stop that I had to take through an internal airport train. once i arrived at viscount i kept calling Economy Rent a Car for 40 min and they weren't responding. someone eventually pick up the phone and they sent me a shuttle bus to pick me up to the location. Once i arrived i gave the person on the front desk my reservation number and he said we only have Corolla. I responded that i have booked my online, paid online for a big SUV because I have a big family and many suitcases and the person said "well, we don't have SUVs but i can give you 5% discount" and kept repeating that i have a big family and many suitcases. eventually i was given 15% discount and an extremely dirty corolla from the outside as long as the inside ! overall, i wouldn't recommend this place.

Jazmyn Porter

WORST COMPANY EVER!!! They make up charges, intimidate people to take insurance they don’t need because they are covered by personal insurance. Found out later that the show ‘Marketplace’ did an expose on them with incredibly damning evidence, including interviews from customers and the lady who owns it. She said she will not stop charging fees 70-150% over industry standards or be more upfront about her unlimited mileage hires...which are indeed very limited.

Billboard Chris

Terrible service. Rude staff. Dishonest. Charge for every little extra thing. Just rent from a car rental place in the terminal.

Mike Philbrick

Simply the worst! Don't let the low price fool you. Everything is an upcharge. Very poor business practice, cars are all old and beaten up. Check out the car in repair I was rented. The tape on the windshield not even removed. Can I give a below 1 star rating?

Kylie

Booked a rental car through booking.com and flew into Toronto Pearson. Called the shuttle who took half an hour to arrive and pick us up. Once we arrived at the retal place the shuttle driver told us that they were closed and there was no car available for us. I have never had a worse experience with a company in my life!

Fatih D.

Absolute scam! Do not rent a car from them. They are horrible. google "CBC news Economy Rent a Car". They are ripping off people. How come government doesn't shut them down??? Sneaky people...

Ben Freedman

I'm convinced this company is actively scamming its clients - adding bogus charges to their service while also being extremely condescending and rude. Avoid using this company at ALL COSTS. Not only did we have to wait 30 minutes for a car (after confirming our reservation the day prior), when we finally received a car - it was completely smashed up on one side (message me for photographs if you are interested). Upon returning the car - we were told there would be an additional cleaning charge of $145. This is completely unacceptable. I have called them a number of times about this charge and they are of course very unhelpful. They are scamming liars and i am beyond disappointed in their sup par service. They are corrupt and this place should be investigated. I wish I could give this company zero stars.

venus venus

I have a very bad experience with them.un professional.un respected the customer.we reserve with some conditions on wepsite and when we went there the conditions changed.the car that we took it was with no spare tire.briefly, they are cheating people.don't go there.

S Ibrahim

Close this business down. Worst car rental service in all of Canada.

Mathew Burpee

This was the worst experience I have ever had with any vendor of any service. These guys are a bunch of slimy scammers. I watched as they told lies to the person in front of us to get them to pay for extra insurance, even thought they already had insurance. They then tried to do the same for us, and wouldn't let me get my car until I agreed to pay for a minimum level of insurance, even though I was already covered. They then charged my card $75 for a $3 toll charge without notice, claiming I agreed to a $50 penalty for any tolls. First of all, I don't believe I ever agreed to that; second of all, that doesn't explain the extra $20 I was charged. These guys make their money by scamming all their customers, and telling lies. STAY AWAY.

Nelo Rantsho

The only thing going for this place is the pricing. Aside from that the customer service I received was mediocre, location is inconvenient. Just an uncomfortable vibe, you just want to be done with it all. If customer service means little to you than rent from them but it's a great added touch so I'll go elsewhere next time.

Ace Furniture

Absolutely horrible Service. No sense of customer service, ridiculous hidden charges. Apparently they're the only Car rental company and thus can charge unnecessary fees which most, established car rental companies don't, however according to them it is 'Standard fees/charges'. They'll charge you a fee to use your own insurance. Made me wait for 45 min at one location, then drove me to another location to find out that the vehicle I booked is not available and a smaller one is, but the cost is significantly higher. Highly not recommended.

Songmin Cai

If there is zero star, I will definitely give to them. Poorest service, inconvenient to get there, location far away from the airport and pick up is not at the airport, you need to ride a train to the pick up place. The manager is definitely having no training to do a service job. Furthermore, the guy who assigned the car to me did not mark the scratch I pointed out on the paper, I did not check the record carefully in the deadly cold and dark outside. I was charged $1000 deposit, eventually, the repair fee was $841.37. Who know how many times they charge people for the same scratch. Don't rent a car from this rotten company especially for people from outside of this country.

Evilasio Junior

Attention to the car your are taking! They usually give you a wet car so you are not able to see some scratches that the car could have. The waiting time to get your car is a bit long. Careful with toll fees, they charge you for extra $50 (plus taxes) on each toll that you pass through (completely unreal). At the end of the contract, the lower price was higher than the others company. I definitely would not recommend JetCar Rentals for anyone.

Marty W

Absolute rip-off!! DO NOT RENT HERE! Expedia should drop them. Please everyone, check Google reviews and watch the CBC News/YouTube show. 1-1/2 hours in a disorganized, crowded room on pickup. The person who rented it to us pretended to mark down the paint chips, then on return they claimed 1was new and would not let us leave without paying$700. Would not let us see a manager either. Had my wife in the back of the shuttle for 30 minutes, and held up us and other people wanting to catch flights. I would recommend taking video of the person doing the review and pics of all damage before leaving the much too small lot. Terrible end to a great vacation. Considering legal action even though it will cost more than this, just to let them know they can't get away with this. Dirty inner windshield, leaking rear tire, burnt out signal light probably won't get addressed, nor will the paint chip. Good luck if you decide to rent here. Shame on you Economy rentals. Do their mother's know how they make their money?

Eric S

Stay far, far away! This is not your average car rental agency. Rented a vehicle through Orbitz, for 2 days. Went to this agency, and they started to ask me to sign waivers, and pay for insurance that I didn't need. I told them to cancel the reservation and begin the refund process. The told me they can't do that and referred me to head office. After playing cat and mouse for a couple of days, head office said they would refund me my money...in 30 days!! 30 days pass and I receive a fraction of the refund to my account. I called/emailed to inquire as to why only a partial refund had been made. They said they did me a courtesy, and pre booked (3rd party reservations) are not refundable! Why refund on a portion of the funds? Why wasn't this made clear before hand? Orbitz clearly says that cancelations can be made anytime for all vehicles.

Tim James

Just adding to the pile. I travel a lot for work and rent cars frequently and I can very confidently say this is the worst rental car place that exists. They are off site and the staff don't provide any help in how to get there. The staff couldn't sound more apathetic. When I arrived they dropped the info on me that I needed proof of insurance but they had no wifi, or computers, or printers for me to use to obtain it. was forced to buy insurance more than double the price of my daily rental. Car was decent with no major flaws, however I ran into the same awful customer service returning and had to wait 30 minutes + for a shuttle to the airport. After the rental they over charged me for no apparent reason, then refused to help me over the phone. Repeatedly told me they would would call back and did not. After 5+ phone calls I was finally able to correct the bill, but was once again met with mindnumbingly bad service and plain disrespectful people. Avoid at all costs, never go here. This business is a travesty.

A. B.

Even though the price was very low, their cars are very poorly maintained. The car that I got had almost all the alerts on the dashboard on. Despite what the website say when you book through Expedia, all their cars are limited mileage, don’t get fooled, they’ll charge you extra for more miles. Adding another driver, even a spouse, also cost a charge unlike other companies. The service definitely needs some enhancements, we had to wait about 30 minutes to get the car. Which is very vital giving the location of this branch being next to the airport where people most likely need to catch their flights.

Glen MacKinnon

Was a bit scared they weren't working when I got in (8am) and they didn't answer the phone the first six calls. It's a bit of a hassle - you have to get to Viscount station and wait for a shuttle - the bigger rental car companies have kiosks right in the airport. Also - check your fuel level. As others apparently have said, they write down full but the car is only 3/8 and it's easy to miss and drive away (which I did). Going to call and see if they'll fix it but not hopeful.

Dave Friend

If I could give less than 1 star I would. This place is the worst!. I set everything up for our vacation though booking.com. Including this place because everything says it is @ the airport. I locked in my rate for a midsize, everything was set. Until I got to airport to find it's not @ the airport at all, you have to get on a train the take a shuttle to get there. And the place looks a lot like the outside of a homeless shelter. But this was not the worst I was soon to discover. They had none of my rental info I'm their system. The rate was higher, they they put a $500.00 "hold" on my credit card. Then tried to con us into getting their daily insurance. When we decline, we had to show PROOF of of our insurance. Save yourself... Stay away from this place!!!!

Gary Doernhoefer

Add my review to those warning NOT to use this company. My wife had a terrible experience with them, starting with the addition of a bunch of questionable fees when she picked up the car and ending with an additional $78 charge mailed to us after she returned the car - $12 for tolls (fair enough) but $50 for "administrative fees" somehow adding up to $78! There are better choices for rental cars in Toronto.

Viji Roberts

WATCH OUT!!!!!!!!! ...for the fine print. Terrible business model that survives on Bait & Switch. - If you don't cancel before 72 hours you pay $50 cancellation - If you are from Ontario it is not unlimited mileage - it is 200 kms only per day.

RJ Beats

Zero customer service skills. Disrespectful , fake price, fake offers. Stay away from them and let them lose their business any kind of this companies we don’t need it here in Canada

J.C MTN4RNR

This awful rental company must be out of country. Ripping off customers money and using non sense quote by end up with hundreds of dollars. Stay away and be aware this company.

George Elias

This comply is a complete Rip off! Bunch of crooks i tell you. Worst customer service iv ever had to deal with. They talk to their customers like we are dogs. If you can stay away from this company unfortunately I had To learn the hard way

Fiori Pagliuso

!Warning! I booked a Car Rental through Expedia. When I Picked up the Car they added Charges! Big Charges. $5 a day even if have you have your own Insurance or purchasing it through a Credit Card. (After Review with Expedia on their platform in the Print it is "Optional". but when you get their they say it's mandatory and will not rent even if you have your own Insurance) Stay off the 407 they charged me an additional $50 admin cost on a $2.47 Toll Charge. They quote cheap prices on Expedia but scam you when you get to their. Stay Away.

Fine Nebula

I walked in to use their services while in Canada. And they starting talking nonsense in an attempt ot get fees. When I asked them to explain, they found it difficult to do so and tried to just "fob off" explinations. I don't juts get fobbed off. I ask questions. Ask and they struggle. It was funny watching them squirm. My thoughts are - if the front line staff lack intelligence, I am not going to trust to hire from them. So I went an used their competitor, Budget Car rental, down the street. Easy.

Phil Mundy

I suggest people avoid this place. When renting a car last week they informed me of their company policy requiring me to pay an additional $12/day when I already have car rental insurance provided through my VISA card. I have NEVER been asked to pay a daily fee simply because I don't need to purchase their rental company insurance. Since I rented for 10 days, this added $120 to the rental that was NOT made clear when I rented through Expedia. I will register a complaint with Expedia and VISA.

Rebecca Johnson

They try to make you get third party insurance even if you have your own policy or a credit card policy. The place isn't very clean, and they're always busy so you tend to get shuffled around a lot and don't really know clearly what's going on. Almost worth just renting directly from the rental car companies with the airport

Edriss Sydeqi

AVOID AVOID AVOID! Please save your time and money and spend it with an honest company. They have hidden fees, which no one reads and it is very misleading. The website I booked it with (Priceline) stated that it was unlimited kms and when I got there it was only 200 per day and on top of that they will charge for going with your own insurance. When I asked about what service are they providing for charging me for using my own insurance the person just said read the fine print. Very unprofessional and dishonest company. I end up walking away from this place without taking a car because for all I know there might have been more hidden costs in their fine prints that I did not want to take a chance. Out of all the places that went out of business during COVID I am very surprised that this place is still open. If I could give them a zero star I would! They just want to squeeze however much they can out of you so just spend another $20 and get a rental from a reputable company at the airport.

Mohamad Ahmad

Zero customer service. The only painful car rental company that never accepts credit card coverages. You will see them supposedly offer the lowest prices right? Well, not really after all the in and out fees and compulsory stupid insurance they make you get; you will end up being lied to. Never again...

Fadi Baghdadi

I wish if there is less than one star to give them I have rented so many cars from companies around the airport and I can say that this one is THE WORST!! They are liers and their customer service is disgustingly bad. In the contract from the website it says you have unlimited milage when you rent their cars but at 7 Am I discovered that I only have 200 km/day and his excuses is that offer for non ontario drivers. I wanted to cancel and they were helpless and they did nothing for me and left very angry. Never ever go there and save your money and avoid headaches. Note: there were 2 people already arguing with them about similar issues with their contracts

Fern

0/5 stars. Used Booking.com and didn't read the reviews in advance - rookie mistake. It seems like the best deal for a rental but they get your money in other ways. They insist on "proof" that your insurance covers you for a rental and credit card insurance isn't acceptable. They wanted us to email our insurance company to send us a letter stating that our policy covers car rentals....while there are 20 people in line behind us....all of whom are also surprised that they are being forced to buy additional insurance. Our rental doubled in price, naturally. We have rented many cars and NEVER been so ripped off. Also, this place is NOT at the airport, so good luck finding it. Plan to wait up to 3.5 hours to actually get your rental car. This place is a brutal rip off and these guys should be shut down.

Darren Nickerson

Thieves, plain and simple. False advertising and bizarre last minute changes and horrible customer service. They nearly ruined my first trip home to NS since my mother died in 2019. I'd say they should be ashamed but clearly the owners of this business have no conscience. They deserve to be put out of business. I am asking the various travel coms to stop listing their offers. If anyone is interested in a class action, I am in!

Harvey Wregget

My worst experience with car rental agency. Booked a car via Hotwire and the pickup instructions were useless. It took three phone calls before I was able to connect with Economy at YYZ airport. Finally advised to go to the Viscount station and call again. When I called again, no answer. Five calls later they answered and said they'd send a car to pick me up. 20 minute wait for the pickup car to arrive. Check in procedure very slow and they also had a $5.00 surcharge if you had your own private insurance! The car itself was fine but the rental process was very substandard. Similarly the drop off was slow and the shuttle back to the airport was another 15 minute wait. Not recommended. They won't get my business again.

Brandon Nelson

The only 5 star review came from the business itself. I'm just here to balance that out.

Ahmet Semih Topbas

AVOID. SCAMMY BUSINESS. If you found this company thru another 3rd party website because it was cheap, please, listen to all the other people here and stay away. They add extra charges that isn't listed. They have mileage limits even though the website states unlimited. Its an all around scammy business. I rented a car for a week, and after they refused to give the proper paperwork for the car (ownership and insurance papers), I found it sketchy and returned the car. They still charged me for my whole reservation even though I returned after a single day. Rude customer service. Companies like these should not exist.

Jose Perdomo III

Reserved a car for a weekend in my first visit to Toronto and they charged $40 for a "No-Show" policy where I stood around 2 hours trying to find their office at the airport. Tried to call several times and they never answered. No customer service at all, I feel very angry with this because when I claimed to American Express about the charge, they explained that I didn't show up where they don't even exist.

Talal , et vous?

Dont know where to start from.. they gave 132,000 km driven car with bad vipers, there was constant noise from rear wheels, keyless remote was useless had to press 10 to 12 times to lock or unlock. I highly recommend not to use their services.

Nikhil S

I have been renting regularly from this place and they are very genuine. Mr.Anuj is especially a very decent and upbeat guy out there. I had an issue with Car i rented and needed a replacement for next day travel. He took the extra effort and managed to get me a car even in busy season. I would always rely on this agency to rent cars.

Leonardo Melo

DO NOT RENT A CAR FROM THIS COMPANY! I rented a car for the long weekend of August and when I got to the office they told me that there was a 4 hour wait to get a car! We had to pay almost the triple of the regular price to get another car from another company. This company is a scam!! They overcharge people when you actually give them your credit card information. You’re just better off paying more and getting a car at the airport.

Dylan Menezes

The car was in pristine condition. The staff was friendly and helpful. The only reason I give it 3 stars is because the pick up instructions from the airport need work. The instructions asked us to use the shuttle and get off at Sheraton hotel when it should have said viscout station. The confusion led to almost an hour delay because we could not get a hold of customer service on the phone for a pick up

Saeed Alsahaf

I don’t need to write more about how rude and bad they are! I didn’t even what to waste my time on writing a bad review but I’d like others not to go close them! VERY BAD!!!!!

Marissa Puzzuoli

They were UNPROFESSIONAL. Arrived on the DATE + TIME I received --> and paid for the vehicle. I show up to a HUGE line, and the sale representative tells me - WE HAVE NO CAR FOR YOU!!!!!!! No apology, nothing !!!!!! I stormed out, and went to ALAMO. Which is SHUTTLE FREE service (On airport premises). THEY WERE AMAZING!

arick Palaganas

There's a CBC News about this scammy business. Check it out on youtube or Facebook. We've considered renting here but luckily we saw the video before we even do so.

sameer arora

DO NOT BOOK! I thought I found a very good deal on a full size car (Camry), until I got here. The staff was so aggressive and rude, his name is Anuj. He offered me a much smaller car (Honda Fit) and said - Priceline, where you booked is …

ASHISH KUMAR

Care to save few (read "a lot of") dollars while renting a car in Toronto? "Economy Rent a Car" (Jet Car Rental) may come cheaper than other companies, but that's when you must stop and think a second! Why are they cheaper? Well, the answer is simple. They have very poor rating, their policies are not at all customer friendly, and customer satisfaction is as "LOW" as it can get. To be in the market with other players, they had to lower their rates. Now the most important, dangerous pitfall is their "service charges". How many of us actually take time to read the rental agreement when, after a long queue, you are at the counter and looking to get your car and hit the road?? Not many I believe. It looks like they have a $50 service charge for each ticket/charge, toll, or infraction. Many a time, we miss an exit and accidentally get on to Highway 407 or other toll roads, and the automated system sends the invoice to rental companies. Now assume the toll company charged $1 to rental company. Now comes the sad part. The rental company charge you $1 + $50 + taxes. If you are billed two $1 tolls, they charge you $2 + $100 + taxes!. I have been using Enterprise as well, and I must say they are far better than Economy. They do have admin charge" but its not as unbelievable as "$50". It is fair if the rental companies wish to collect a small fees as they are doing some extra work looking at the bills from toll companies and checking which account to debit from, etc. But a $50 service charge for a $1 toll?? My advise: Don't look for that few dollar savings. Avoid Economy Rental at any cost. Make a habit of reading customer reviews. I made a mistake, but you can stop yourself from making the same. Disclaimer: The above comments are my personal opinion and derived from my personal experiences. I am not associated with any rental companies.

Brian Zunayet Chowdhury

Pretty much the worst place you can rent from. They will charge you an additional fee for using your own insurance. They will try to blame you for damages that were already there. There are additional fees which are buried deep in the terms and conditions. CBC MarketPlace did an investigation on them to reveal their less than stellar practices. Customer services is non existent. The cheap prices end up disappearing when they hit you with all the extra fees. Verdict : I would prefer to drag my balls across a kilometre of broken glass than to do business with them again.

François Frey

I booked a car online at CAD 1052.- for three weeks. Arriving at pickup location, they want me to pay an additional 29.95 a day.... Which would make an additional 900.00... Avoid this place at all costs

Mikhail Shapiro

In general rates are cheapest, but my Visa when I use it to pay for the rental covers the insurance fully, yet they charge me for something they call 'Insurance Transfer'. This is clearly a totally arbitrary charge basically for nothing. I spoke to the organization of independent car rental agencies and they say Economy is the only one who charges that. It is a bogus charge for nothing.

Kashama Fernand Wa Kashama

I don't even know where to start with this place. If I could give it a 0 star I would. To describe it in one work I'd say "Unprofessional". To start off with this establishment has TERIBLE customer service. And they are very prejudice and discriminate against people of certain ethnic background. We came there first and left last. Clients who came after us were served and gone well before us. Even though we had already reserved the car before coming in. After the paperwork is finally done they made us wait for 20 minutes because they were "washing the car". Looked inside the garage but there was no car being washed. Ten minutes later they bring out a clumper of a Toyota (see pictures). This car had no business being on the road. They were ok with putting our lives in danger. Glad I took pictures. (dent in bumper, hood, rear left door left bottom fender, bumper detached from sides). Car has definitely been in a accident before and they've done a horrible job fixing it. It should not be on the road. And of course the car had definitely NOT been "washed". I understand why all the negative reviews about this place. Surprised this franchise hasn't revoked this location's permission to operate under their name. We need to petition to have this place closed before they cause serious injury or worse with their negligence in inspecting their vehicles prior to letting the public drive them. The agent serving us told us that insurance is $12 per day. We rented the car for 7 days so insurance total should of been no more than $100. But they end up charging $384 insurance + $500 deposit + $420 rental cost = $1300 off your credit card (for a clumper). Putting you over your limit without warning. When we asked for an explanation the gentleman behind the counter first tries to cover for his coworker who lied and told us $12/day, then throws her under the bus to save his own neck and tells us to contact his supervisor. I advise everyone to stay away from this death trap of a business. For your own safety.

Greg Needham

The manager of this location is a defensive little person. He was berating another customer and I came to the customer's defense. He then refused to rent me a car. I repeatedly asked why he was "declining my agreement" and He ignored me. The worst I've very experienced.

Amanda Montanez

RENT AND RESERVE YOUR CAR ON THE ECONOMY CANADIAN WEBSITE SO YOU WILL NOW HOW MUCH YOU SHOULD BE CHARGED IN CAD WITH TAXES AND INSURANCE INCLUDED. I have perviously rented from this company a few times on my trip to Canada and like other reviews before me have stated they get hit with a hidden charge. I usually rented from Expedia and they tell me how it was supposed to be in usd and then I would convert that amount it into cad so I would know I’m looking to pay. when it comes time to return the car and pay I would get hit with a hidden charge. So the price I booked from expedia is never the price I end up paying. This past time I got smart and reserved the car from economy on the Canadian website and it gave me a breakdown of how much I would be charged in cad. When I picked up my car the guy looked like he was confused at the rate he saw when I checked in to get my car. It looks like he realized he wouldn’t be able to hit me with that hidden charge since I booked from the Canadian website and had the break down of the total. I already paid for insurance and everything so I knew what my total would we be by the time I returns my car. When I returned the car to my surprise there were no “hidden fees”. If you rent from this place always your the Canadian economy website to reserve and book your car. It will give you the total in cad on how much you should be charged.

Jatinder Kaur

100% Scammers. Do not believe a word they say, they'll make up random stuff and then at the end come up with huge amount of fees. Started off with 180 and ended and 283. Terrible Service!

Melissa Bostelaar

Worst experience picking up a car ever. I booked through Expedia. Policy said unlimited mileage but they wouldn't give the car unless I agreed to 200km per day. They were adament about selling me insurance which I already have, but wouldn't accept my policy unless I got something in writing from my insurance company stating that car rental was part of my policy. Attendants were horribly rude and English wasn't easily understood. Don't rent from them unless you absolutely have to.

Ayush Kumar

They are knowingly ripping customers off. I booked on priceline because they had unlimited mileage and lowest price. But then, when I went for pickup, they said its limited to 200 km. Priceline customer care also didn’t do anything regarding that. They show you a fine print to protect themselves from getting sued. When I showed the person on the counter, that there are other car companies who write it upfront - “200 km limit” why can’t you guys do the same? He said he knew but its upto priceline, not him. 2 months after this episode I came across this hidden camera video done by CBC news highlighting this exact same issue! Do watch it.

Lou Greco

The worst of the worst. We waited an hour to be picked up at the airport. When we got to the off airport office we waited another 45 min and they were washing the car when we went outside to pick it up. Many people were upset with the upselling the agents tried to do. I was prepared with my insurance documents as they will try to charge you extra for insurance. If you drive on the tollways they charge your card an extra $80. They take a $500 deposit and you don't get it back until 3 or 5 days later. Avoid this company at all costs. Rent a car at the airport.

Nick and Pam Hogewoning

Never Again! We booked a luxury car and paid extra in advanced for it and when arrived it was not available and they made no attempt to compensate even when we were down graded. They charge $5-10/day if you use your own insurance and $10/day for extra driver. We booked for unlimited mileage and when we got there they said local (meaning anyone with an Ontario license - and we live a 2 hr flight away) people can only drive 300k/day. They gave us the vehicle newly sprayed down (citing Covid) and told us to point out any dent or issues which cannot be seen when the car is wet. It was a gong show.

A Person

This company charged me $200 extra on my 2 day rental. When I inquired about this they explicitly told me it was because I was foreign (Somalian) and that we have poor driving habits. I also found a used hypodermic needle under my seat which nearly poked me when I reached down to retrieve something I had dropped. Racist company, do not rent from them.

vinu venkat

Extremely shady place. Beware before dealing with them. So so rude. They openly accept that they are unprofessional. Cheating people for money. They dont mark all the damages in the car and then when you return,they charge thousands in the name of deductible. I know people take car from here due to circumstances like not getting anywhere in the airport with other car facilities. But dont take it, you will end up spending 2-3 times higher of what you would expect to pay. They are looting people. I dont know why any civil bodies havent taken any action against them. I dont know how they are in business with even after so much of cheating customers. Looking at the place itself, you would understand there is something wrong with this place. PLZ DONT FALL VICTIM TO THEM

Kelly Manus

Do not rent from this place! After finally finding the rude shuttle driver & getting there an hour after we landed, it was a shady feeling business...same insurance scam other reviewers have mentioned...dented, dirty van with 58k miles & the best part...a $50 charge added to the tolls we went through for “processing “ that showed up on our credit card 3 months later!! You’re not saving any $ going with this “cheap” company.

Sangkon Shin

Never have a deal with this company. I have never worse deal than this time in Canada. They made me pay twice more than they advertised. This company totally broke my belief that Canada is the safest place to have a deal. It's a shame.

Tim Palmer

Horror story, they are shady, be careful dealing with them, you WILL be charged unknown pointless amounts and will be charged with damage that you didn't do to the car. IF YOU HAVE TO RENT FROM THEM, Take many pictures , show it to them ask them if the acknowledge each.

Aswani Nayak

I rented for the first time and had a horrible and horrific experience. I will not say my verdict and let the customers decide based on my feedback. First of all, the customer service guy is very rude. I saw he argued violently with a poor guy who was with his small kids. That guy was very gentle and polite but received only rude and unpleasant lines. Also, the customer guy was laughing at him. I had a very unpleasant feeling from that at the beginning but still I thought to give a try. I talked politely with the guy with a smile. I never received a smile or polite line. Next, on partner website - airportrentalcar it's mentioned that Economy provides unlimited mileage. But when I enquired at the desk came to know that's only for visitors. For locals its limited to 200 KM per day. Further, they keep a hold of 500$ on you credit card - This is not the way other privileged and nice companies like AVIS/Budget etc do. Also, they keep on holding the 500$ for 5 business days after you return the car. The only good thing about the whole experience was- the car was good, relatively new. After inspecting the car, as a good gesture I went inside and mentioned to the customer service guy that- "Nice car. Seems new". You will be surprised to know the reply. That guy sarcastically said - "Oh! is it?". I was not sure how to handle such an unwelcoming response. Now, that is my whole story. I do not have any grudge now but I am really shocked that such kind of customer service is prevailing in Toronto!!! I am not sure whether anyone from Economy will ever see this comment but if someone does, please be aware that in general being nice with people is a noble act. May be the management is not aware of the fact that the customer service guys are extremely unprofessional. You may also check hundreds of other reviews here in which all mentioned about the rude behaviour of the front desk guys. Hence, even if I liked the car I rented, I will never go back or recommend to anyone. Please be considerate and run your business in a more ethical way.

Ames Nozama

I rented a car on Hotwire. Shawn and his colleague were incredible. First they picked me up via shuttle from the arrivals area at YYZ, making it easy for me. Like many people, I also didn't read the terms carefully as it states very clearly that unlimited mileage is not valid for local residents. Still they did their very best to accommodate where they can but we have to respect that they have policies and procedures like every other business. Car was EXCELLENT! Will ???? % rent again from them. Thank you.

A Green

I would give them 0 stars if that was an option. They say that customer support is important to them yet I'm out $100. I attempted to make a reservation with them, (drawn in by the low prices) but at check-out the website told me there was a problem with my payment and it didn't go through. So I made a reservation elsewhere. I later found out they did in fact charge my credit card but just neglected to send me any sort of confirmation about it. I only noticed the charge on my statement weeks later. When I informed them of this, instead of just giving me a refund, they only refunded part of it and are keeping $100. I guess customer support isn't that important to them.

Alex Walker

Booked on Expedia. Location was closed when I showed up. They've offered a refund...in 30 days. Was eventually refunded $56 instead of $71. Apparently, customer service is important to them, and I’m lucky that I got a refund at all since they don’t refund third party bookings.

Patrick Cusack

Needed a rental car. Walked in and was able to get one immediately. The staff was friendly and the gentleman who served me, after inquiring about how many Km's I might use, graciously extended extra courtesy by way of additional Km's and a discount on the additional driver daily fee. Every little bit helps!! The courtesy was appreciated. Upon return, the staff was quick and courteous. After a few long days of moving, it was nice to have painless car rental experiences. Thank you!

D Transit

I have never received such poor customer service in my life. Flew into Toronto, never been before. On my reservation said to call number when arrived and shuttle will pick me up to go get car. Called the number and finally someone answered. I said I was here and needed the shuttle. Guy on phone said “take link train and shuttle will pick you up”. He then hung up right away. So I take what train to where?? I then called back, and again they FINALLY answered. I said I just called and wanted to know where I get the train and where do I get off? He said he is busy, get off at Viscount and to ask airport people if I can’t figure that out! He then again hung up! So with help from airport staff I found myself to Viscount. Then I waited and waited for the shuttle. Finally it shows up and I’m on my way to the rental car place. I get there, it’s dead, 3 guys behind the counter and no one helping me. I stand there again and wait. Finally one of them very rudely say, “YES”! I said I’m here to pick up. I then said I didn’t appreciate being hung up on and being rude to when I had no idea how to get to there facility. The guy didn’t even say anything but, “I need your credit card”. I did check other rental companies when I was hung up on and if it wasn’t $100.00 more I would have went with the other. When I took the car back, the price seems to have “changed” by $25 from when I booked it. I was so done standing in that dirty office that I didn’t care anymore, paid and left! STAY AWAY FROM THIS PLACE! AWFUL!

shaneeks100

HORRIBLE FRAUDULENT COMPANY YOU WILL 100% REGRET! do not rent from here! out of the 6 times ive rented this year this seems comical almost that they operate this way. they LIE about the unlimited mileage, the customer service is HORRENDOUS and the cars are in bad shape and they accuse customers of changing the car tires?!?! do not come here you will 100% regret it and any rentals from 6465 airport rd also operate from this location so dont rent from there also!!! SCAM/FRAUDULENT

Camille Alglave

Do not go there. There are crook. First they do not accept anything else than credit card so if you're coming from a country where it doesn't exist (France) they won't allowed you to rent. The unlimited millage doesn't work for Ontario driver license. If you still wanna give them a chance, just look the video on YouTube "Rental car ripoffs: Hidden camera investigation (Marketplace)". Good luck if you go with them.

Alex Perematko

Do not rent anything from this company if you have a choice. Their main business principle is false advertising. I booked car rent at a good price before my trip, but at the time of getting the car they added another 100% on top of the pre-booked price as "mandatory insurance". The only way not to pay this extra charge was to provide a letter from insurance company that they cover rentals. Canceling the booking cost me $50. if you have a choice, do yourself a favor and book from one of the majors located in the main terminal. This place is shady and I bet they have more tricks in the bad to rid you of your money.

Rosanne Ross

I guess I should have read the reviews before we rented from this place, my mistake. We were told Economy was at the Toronto Pearson Airport, hahaha. No it is not. After searching the airport we finally called them and we're told take the train and a shuttle would pick us up....unfortunately my husband couldn't understand what was said and we went to the Information Booth at the airport to get directions, this is when we realized it was not at the airport. We took the train and waited for the shuttle over 30 minutes. A shuttle came but was not going to Economy. We and others had to wait for another shuttle. We did call Economy and they did not care. Finally get the shuttle and we had to wait as only one person working behind the counter. We observed them treating this customer poorly because of his ethnicity and I was shocked by this. When we got our car rental we answered the same questions as the gentleman before us and we did not get the same grief he did. This really turned me off. We then had to wait 15 minutes for a car, we rented a Specialty Vehicle. We got a Toyota Camry. ...and to top it off it was only half filled and the inside of the car was dirty. I was very careful as to what I would touch! When we returned the car they asked if it was filled. I said no "you gave it to us with half a tank". We returned it with 3/4 tank of gas. As others say stay away I would also advise the same. We watched others complain of over charging etc. One lady showed her rental agreement and got money back. I am contacting my credit card company to make sure no other charges are added for sure.

Nick Hogewoning

Unfortunately no stars is not an option. Booked a larger luxury car and paid an extra 50 in advance. They never made any attempt to reach us and notify us it was not available. When we got there they offered 32 in place for the extra 50 we paid....obviously unethical and cannot do simple math. The physical building is as dirty as their ethics. Before we got to the front of the counter to book out we saw two parties argue their hidden insurance cost policy....and then tried the same nonsense with us...with two kids and a 12 hour day of flight options are limited so took the substitute. The guy took ten minutes to bring the vehicle outside....it was a black vehicle and wet. I was asked to inspect the vehicle which you cannot see much of anything when wet. Guy tried to argue you could....I replied you cannot...I grew up in the car business and have a considerable amount more understanding than the clown I was speaking to. There were two small chips I picked up and they were marked down. When the vehicle dried you could see many smaller dents which could not be picked up....and so this was a concern for returning and their prior behaviour. Fortunately there was no incidental claim made against the vehicle based on the minor dents. After the garbage experience we looked up reviews and saw more of the same nonsense and complaints. Peace of mind is important to enjoy a vacation and these people wont give you that.

Nuno Mendonça

Arrived at the airport… no shuttle was provided. I tried calling 4 times to no answer.. called their corporate and finally got ahold of them. All to be told they had no car for me and I’m stranded at the airport now.

T Perry

Off the airport site. No clear instructions how to get to car rental place. Took an hour to get there. Shuttle experience was dismally. Did not know who to call. Had to wait 30 mins. Car was fine but only had a 1/8 of gas in it so you had to fill up pretty quick. Found out extra 30 dollars a day for insurance even though covered by my insurance and credit card. Could not phone insurance company at 8 pm. Would not rent there again. Got an extra charge for using a toll road in Ontario. Actual cost was approx. $14.00 and the cost to my credit card was over $80. Apparently the rest was to administer the cost. Total rip off by the company. Also rented last month from Hertz in BC, didn't have to show any insurance documents. I was just able to decline insurance. No problems and very good price. Rent from Hertz, not this company.

Leslie Francis

1st time ever reviewing a company....Ever...Not an honest company. They make try to nickel and dime you for extras to make money. Found them on Hotwire $9.49 a day before fees and taxes. That quickly turned into $31.66 a day and I declined insurance. But they force you to take an insurance for $5 a day which is "mandatory" still don't know how $9 + $5....gets to $32. Anyway, you better off getting a car from the other companies that are offering 19$ or $21 a day after fee and taxes...you'll end u around the same 32$ a day with unlimited km. Not 200 km a day. They very upfront to tell you "unlimited km for none local renters" but wouldn't tell u in same line locals get 200 km a day. I try to keep an open mind when dealing with companies with bad reviews, but this guy's earn it. I didn't touch on the supervisor that refused to extend my rental because I question the cost....he said "i am not going to extend anymore, just bring the car back today or I will charge you" to which I told him to go f himself and he replied "f you to" lol. was such experience I had to share and rate.....my extra day cost me $41, was discount from $69 ????

roy barcenas

What a scam! first they took about half an hour to pick me up and had to call them 3 times then customer service was really unprofessional. Dirty smelly car, I even found a pair of socks in the front seat! seems cheap but there are hidden fees everywhere literally everywhere!!! The front desk rude guy told me I must pay a $500 dollar deposit for no reason or I could not have the car and no refund for the $250 I had already paid. To top it all, when I went to return the car they wanted to charge me for a mirror damage that was already there... REALLY? good thing I made a video when they first gave it to me. All in all just BAD, HORRIBLE, SCAM just save yourself the trouble avoid this place like the plague!

Lid Berry

The front desk was very rude. I called in to customer service and I was hung up on twice. The staff would not allow me to speak to a supervisor or manager. I was told to contact economy through email for an escalation. They were pressuring me to get the insurance when I already had insurance coverage. I told them that I was in a rush and had a morning meeting to attend. The rep stated it's not his problem. This was the worst car rental experience I've ever had and would recommend to rent a car through a different company.

Bradley Rushmere

Hidden fees emerge, rental costs similar to those at airport terminal.

Serin Benadiba

I don't even want to give it one star or even a half...is there a no star button!!??? The following is a letter I just wrote to expedia! I recently rented a car through expedia booking this past weekend. It was a fathers day surprise for my husband. Itinerary number .......... The reason for my writing to you is , is I am hoping you can remove this company from your listings. I was extremely disappointed with the service and the condition of the car. The reason I booked with this rental company was because they listed thew rental as unlimited mileage. When we arrived they said it was only 200 I have a feeling they want people to not book with the other companies so they entice you by false advertising. They then claim it is listed in the agreement that it is up to 200. There was no where on my booking where up to 200 km's was listed. I drove from downtown Toronto with my own car for this unlimited mileage instead of booking close to home. I was about to give up the booking all together when the rep told us he would give us 300 km and that was the best he could do. We said ok. We were going to Niagara Falls so this should cover it. He then printed the paperwork up and said sign here. He sh owed us the Km's and we were on our way. The next issue was I rented a Ford Mustang, or so I thought. It was to my surprise when I came back from parking my own car my husband sitting in an infiniti convertible. At no point did the rep tell us that we would not be getting a Mustang. My husband asked the person who brought the car up what car is this and where is the Mustang and they said this was all they had on the lot. By then we had signed the paper work and it was what is was. We tried to pair our phone to get music and the bluetooth refused to pair. The car was dirty. Not even clean. It was old and not in good shape. The car did not have a full tank. This is another way they try to scrape money out of people hoping they fill the car up with more gas because there is no way to measure it. Not the experience I was hoping to give my husband. All in all a terrible experience. This company should be ashamed. Total scam artists. Not to mention there were other expedia customers in the line who were furious as well. I should have done my research as when you go online this company has the very worst reviews. In all honesty, I did not think I needed to do research as I have never had a bad experience in booking with expedia. If you look up our account you will see that we are Gold Members. We spend a lot of money annually with you. I am really hoping that you will consider removing this company from your site. Unless this is rectified, I will never book a car through expedia again. There are several horrible reviews online but I have copied one example below for you to see. Thanks in advance for your help.

Jennifer Nickel

If I could give 0 stars I would!!! Very worst experience I could have ever imagined. Arrived to get our rental (booked through Expedia on line with confirmed pricing). The gentleman (said his name was Michael although not wearing a name badge), said he had to have insurance and upped the price to over double the original price we booked for. Insisted I had to show him our policy to price we had colllision. We do have collision but is it not our option to decline.... he tells me know, and how do I get a copy of my policy at 10pm?? We decided we would not pay such an outrageous amount and he then forced us to pay $50 cancellation.... I will never return and never recommend and will be contacting the Better Business Bureau! WORST SERVICE

Cinthya Ortiz

- Rarely pick up their phone. Had to call them multiple times to let them know i was ready for them to send the airport shuttle - Terrible at providing options to save on insurance, they just offer the most expensive one; one needs to try and out-smart them - Instructions on how to get from the airport to the office with their shuttle aren't very clear - They are not ready: Our car was ready in the parking lot but they didn't give it to us, we had to wait a long time

Romeo Andersson

I am very angry, on the site it would cost 140 dollars to rent a car for few days, when we arrived there was hidden costs so it totaled up to 258 dollars, and when we got to the car it was horrible quality I have never seen something this horrible! There was a ton of scratches on the hood when we got the car and when we returned in the manager lied and claimed we had caused it! We had to pay 400 dollars extra for paint job since we couldnt prove we didnt cause the damage and because of their hidden policies! Do not rent a car from this horrible place EVER!

Sadat Saeed

DO NOT RENT from this place. They have old cars and they will upcharge you for everything.

Zia Hameed

Never ever run from this place. They are scam artists. When I book the initially via the Expedia it says unlimited KM, but I went to the place they said its 200KM a day because I was a Ontario resident. No where in there site says it. I declined there insurance because I had my own insurance and my credit card has car rental insurance. Then they were like you need to pay 5 plus 37% tax per day for insurance transfer "Insurance transfer what the hell is that and 37% tax where did they get it from". The service is very rude. There payment slip doesnt say Economy rental instead some mo name. $500 deposit which I need to fight to get it. Initially they were like you will have your $500 within 5 business days which I dint. Took me a month and multiple trip to get it. Please dont book from here unless you want to have nightmare

Rana Ak taha

This rental company is like a garage and the service there very bad and they are theft

Pyar Karna

If there'll be a negative rating, this company deserves it! HORRIBLE EXPERIENCE! This car rental company is a scam. We booked it thru expedia for a hustle free transaction and it was clearly stated that it's unlimited mileage. However, this company ended up charging per mileage with tons of additional charges. On top of that, they charged us additional day for returning the car 5 minutes late. It's absurd! Even a court can give pardon but these guys are not humans! They are very rude. All they care about is how to get more $$$ in a dirty filthy way! The stress and humiliation that this company caused us is priceless! I wouldn't ever recommend this company to anyone! I wish we have read the reviews prior to availing their services. Now it justify why they have poor ratings seeing how they caused inconvenienced to many.

Parminder Sidhu

Booked online firstly they refused when arrive due to age,when we show conditions they agree added extra charges

Jay V

SCAM ALERT! They'll advertise as if their rates are cheap. However, they have many hidden fees/hidden policies. You'll end up spending more than what you would initially spend with a professional rental company. Regardless of their 2/10 rating online, they maintain two popular excuses for anyone giving them negative reviews. First excuse is that they'll tell you to carefully read their policies and terms. All these policies and terms are hidden just like their fees. For example, you must pay to use your own insurance. They don't confirm any of their terms with you at the time of booking online, which most other companies do. So PLEASE DO read their terms, because you'll be convinced NOT to rent from them. Their second excuse for negative reviews, is claiming that the person has "never rented from them". I wish this company was smart enough to understand that many reviewers do not like to publicly share their full names. I would personally advise you to NOT RENT WITH THEM.

Arjun Paul

Their bad reviews absolutely speak for them. I wish I could see their reviews prior to booking rent a car from them. They know how to rip you off.

Anatoli Bodrenok

TOTAL SCAM!!!ABSOLUTELY HORRIBLE!!! NEVER RENT FROM THAT PLACE!!! Why didn't I read all other reviews before I rented the car from Economy! When I returned the car today, they found some "damage" at the bottom of the front/side bumper which they claimed was made by me (I know 100 % that I did not damage the car) and had to be paid for before they close my rental contract. When I refused saying that I did not damage the car, the guy first said that they will keep charging my card $55 a day until I pay for the damage and then went ahead and processed $500 payment from my credit card, that they initially asked me to sign as pre-authorized damage deposit. They also never gave me any receipts or any confirmation that I returned the car.

Magid Egila

Scammers scammers scammers, this company will scam you in any way shape or form possible. They make you pay way more money that what they advertise or the value you initially booked online. They advertise unlimited milage and then tell that you only have 200 km and you will pay more .20 cent for each extra km. Don’t rent from this company and warn people. They do a lot more that this which im way too mad to explain

Mary Drumm

This place is absolutely disgusting.. don't use the washroom what ever you do....the service receiving car to start our vacation was over an hour, dropping the car off to depart from Toronto was 30 mins. They are not very knowledgeable or prepared for you when you pick up your car..renter beware.

g m

Absolutely do not use Economy for a car rental. August 24, 2021, we had a car reserved at Vancouver Airport. When we called they didn’t answer. We left a voicemail. They didn’t call back. Eventually we got through to someone. They had no record of our reservation and said they’d have the back office call us back. We’re still waiting for that call two weeks later. We then got through to someone else who said they did have the reservation but we were late so there’s no car for us. He said they keep cars reserved for 30 minutes only. It’s BS. How can 30 minutes suffice for a reservation at an airport?? It’s ridiculous. We got a car from another company. The guy there said Economy overbooks significantly and this happens often. DO NOT USE ECONOMY

Stephanie Melendez

If I could give this company 0 stars, I would. WORST COMPANY EVER. THEY ARE SCAMMERS. They charged us twice, and when I called to confront them about it the guy said “do you sign things with a blind eye? “ That’s your problem, which you don’t get what I was telling you,” I told them they are scammers, and he hung the phone up on me. Rude people and the overcharge. They are scammers. We had no choice because it was the long weekend and we had problems with our car. They knew it was our first time renting a car and they took advantage of it. Also, our car said it was from Quebec... very sketchy. Worst company. Do not rent from here if you don’t want bad customer service and people to steal your money. Very upset.

Caleb King

Guy wasted my time. I called in and asked if I could pay with a KOHO Visa card. He said yes they accept all Visa cards. I asked if he was familiar with KOHO he said he was. Drive all the way from downtkwn, they don’t accept KOHO cards. What a waste of time. Everyone in the store front was annoyed and yelling at the staff for similar issues

Kiritharan Thavarajah (Gary John)

Crooks, advertise unlimited mileage and free cancellation. When you go there the KM is limited and their reason is Canadians don’t qualify for Unlimited. ( Even if that’s the case is it not mentioned while booking) Same situation happened with EZ car rental. They also try to force me to buy their insurance despite me having insurance on Credit card. They try to take advantage of the fact we need a car urgently since we are already there. When booking online make sure you book with big franchise who will be honest and have best service despite 1 or 2$ more... lesson learned

Ron Spencer

This company is a total scam. Do NOT rent from them. There are hidden fees. Unlike other rental companies, this company does NOT include the cost of liability and collision insurance in their price......its why they show up as cheap. But if you want the car, you have to pay at their rate which DOUBLED the cost of our car. $50 admin fee for taking a toll road...money grab. Aggressive staff at the desk. Dirty car. We should have walked away, but, they are off airport which means you're a bit captive.

Faraz Amjad

Rude staff. Unexplained and unreasonable extra charges. Don't easily answer the phone when wanting to ask questions on the bill. Company should not be allowed to operated. Complete rip-off. Please do yourself a favor and book through more reputable rental agencies. These guys make it seem like they charge the least, but with everything added, it easily crosses the cost of renting from another agency like Enterprise.

remi miltchin

Be aware: DO NOT RENT A CAR FROM ECONOMY!!!! They gave me an unsafe and beaten up car to drive. I had serval issues with it and I was never able to communicate with a manager. I’ve made several attempts to contact them and they do not return my calls or emails. Do yourself a favour and spend a few extra bucks for a better car and service. Take my advice! I wish someone had told me!

Ahoura Rounagh

This post is help whoever is thinking about renting a car at this company. Don’t! Many things are wrong, though here’s some information for you: 1) they promote vehicles they don’t carry to lure you in and then provide you with whatever vehicle they like. 2) the staff not only don’t accept your concerns about their website promoting wrong information, but also disrespect you and start using disrespectful words. 3) not that it’s super important, but their staff do not follow COVID19 protocols either. My suggestion, rent a car from somewhere you trust not these guys.

Sana Nathan

Such a ripoff !! If you’re booking online through Hotwire or kayak it may look cheaper on the prices but with all their hidden fees you re paying more such as their stupid transfer fee of 4.99 per day to use your own insurance. Older cars and poorly maintained, only allowed 200 Kms per day. Mine as well book from a well known rental place and have a piece of mind.

John

I think the reviews of this place speak for themselves. Booked a car through Expedia promising unlimited kilometers, but when I arrived at this place they make up the excuse that it only applies to non-locals... What?? So all I got was a 1000 KM for a 5 day rental and pay extra for each KM after that. Not what I signed up for, and wouldnt recommend this place.

yanyk Laperriere

Don't trust this place Do not rent a vehicle at this location The price received on the website and the one to pay and more than double the people at the counter are hateful and pretentious Thrifty and Enterprises are more expensive but at least have paid the price received

karen ann johnson

I join the long line of people who thought that something booked thru Expedia was reputable. I reserved a van to get my son moved to the east coast (that part was great!) but we were given a dirty, stinky (smelling of smoke) Taurus, which I could not now refuse, as we had a trip planned out and needed to get going. As with others complaints, we did not get the unlimited mileage (which we needed) and were trapped into the "insurance transfer fee'. But the worst part is on the way back to Toronto, in a heat wave, the air conditioning didn't work!!! The trip home was torturous, and I had to extend an extra day because I had to keep stopping to air out and keep from falling asleep from the heat. I was told to call the Manager to complain, but I've been dialing all day and, of course, no one is picking up the phone....

Real Nproper

Worst experience with renting a car, I made a reservation and paid through Expedia for unlimited km and opted out of rental insurance because I have my own , to my surprise on getting into their shabby office they were still trying to sell me insurance and wanted me to pay $5 for using my personal insurance, the guy at the front desk even went as far as telling me I’m only allowed 200km per day.I cancelled the reservation and am currently having trouble in getting my refund,avoid at all cost. Their fleet looks like old rusted used vehicles from auction, I even saw an old police cruiser there.

Mohamed Zoubian

Luxury Vehicle wasn't available per my booking. You would think they would upgrade, except no, they will offer you a vehicle 4 tiers down. For a discount of 'wait for it'.... $19.03 for the week!!! Woohoo!

Paul g

Scam. Go anywhere else but here. They force you to get insurance when it is fully covered by most credit cards. Charge for km when it says unlimited km. The Price you see online will not be what you will have to pay. Horrible business practices. Not sure how they are still open for business. If you book from here you will be ripped off. I Wish I read the reviews before renting a car from them.

Krishnendu Mondal

1. Car that I rented was not clean. 2. Hidden charges, make sure you clarify before even going there. 3. Price is in USD, even if I have booked from @expedia.ca, they have charged more. 4. Highly priced daily of insurance cost. 5. If you have insurance, they are charging more to accept your personal insurance.

Huddy tanny

Foxx = Economy rentals = All the terrible stated reviews! I watched a Parisian guy get scammed for insurance and extra mileage charges. Then watched a guy of the same ethnicity as the clerks get a half rate on his insurance cuz (i quote) "you were here last time. I know u". This place has got to be shut down! (I cancelled my reservation due to hidden mileage fees not stated anywhere in the fine print and the disgusting nature of the workers). RACIST BIGOTS!!

Sonal Patel

This company is an absolute scam. All the reviews are correct. They also own transcanada rent a car and fox rent a car, which are also companies scamming consumers.

Smit Patel

I wouldnt recommend it. They dont know how to talk to customers and they got many hidden policies which should be shown while booking. They just show its unlimited and then when reaching there they say its just for non ontario residents. Well i wouldnt book it again.

Oluseyi Odebode

Stay Away even if its the cheapest..Small print will ruin your holiday..they find a way to reap you off. Thay take advantage of you because they know you have a flight to catch or have little time to present your explain your point...Service is very poor, location is a trap. I will never recommend....Please go with another rental company for your comfort. I will provide more information to support my comment

Krystyne Gunnis

If you value your time, take your business elsewhere. They are extremely disorganized, understaffed, and unprofessional. The person that is supposed to bring the cars to the customers is constantly going behind the counter disturbing the staff booking rentals and carrying on personal conversations. They dont honor what is advertised when you book. Had to wait over an hour to pick up my reservation, also over an hour to return the vehicle. Felt sorry for the numerous customers waiting for shuttle service to go back to the airport!!! What a hot mess! Will never be back. Management need to fix up!

Jo M

Prolly the worst rental car business in the world. The people don't know their own policies. They charge extra and have false advertising on their website. Do not recommend.

Jeff Greene

Terrible rental agency. Terrible customer service. Hidden feeS a on top of hidden fees. DO NOT USE THEM.

Arlene White

Save yourself time and frustration and book with someplace else. After figuring out how to get to the location from the airport, calling them twice, waiting for the shuttle and then being told we would have to pay an extra $5 per day to transfer to either our credit card or personal insurance we decided to cancel. They are scammers!!!!

robin hood

Google did not let me give 0 stars so a 1 star rating is far too generous for this place. I echo what most other people have posted. This rental place is completely unprofessional and a complete con job. Avoid this place even if the alternative is taking public transport. Here are the problems: 1. Charging me extra from the quote. Additional daily fees to use a platinum card that provides full auto insurance/ damage collision. 2. Giving me the car on 1/4 tank. I ended up returning with 1/2 tank but no credit. If you're not going to give people credit for gas filled then at least provide a full tank! 3. Adding extra charges that weren't included in the quote for airport drop-off. The only problem, is that this location is NOT at the airport and i didn't even get an airport pickup or dropoff. 4. I rented in the middle of winter and only mid way through my rental did I discover there was no snow brush provided. 5. Waiting a long time before my car was ready. I got there on time for my reservation but waited a full hour before I was able to drive off. I think the number of bad reviews should be warning enough to avoid this place. I will never rent from them again.

Anish D

Dishonest practices, Beware!!! Come here to be robbed in broad Day light and go through the following 1. Car smelled of cigarettes 2. Even if you have a credit card insurance, they will charge you "credit card insurance charge" 12$. If you have car insurance they make you call the insurance company to verify. 3.They took a photocopy of my Credit card, which is unethical and unsafe. 4. We booked with priceline and it said unlimited mileage, however, these guys snuck in a line at the bottom of terms & conditions that mileage is limited for local drivers of Ontario of 200 kms/day. When we picked up the car they didn't inform us about limited miles. They then overcharged us many 3 times of the original booking price.

Saeed Alam

!!!!!!!!!!!!!!!!!!!!!!!!!! Worst car rental experience ever!!!!!!!!!!!!!!!!!!!!! These people obviously expect to make the experience of renting time consuming and stressful for customers at the counter by making them read through ALL those pages on a computer screen with TINY PRINT while holding up everyone standing in line. If there was a 0 star they would get this. This was the worst car hire experience ever. The staff were rude,. Will never use this company again. So if you dare to rent from this company, go over the car with a fine eye and note every mark and have it inspected and signed when you return it. These people do not seem concerned with customer satisfaction or accommodating them. I will NEVER rent from this company again, neither will anyone I know.

Bluwe Orangyzie

SCAM ALERT! They charge hidden fees and will rip you off, they ll ask you to pay extra for using your own insurance e.g. from your credit card, most of the times as high as 11.95 CAD per day! These charges dont show up when you are making the reservation online and are hidden in their fine details of terms and conditions. so avoid booking with them. Highly NOT recommended!

Derek Spartans (spartan)

Worst and rude customer service ever. Also i paid insurance online but they dont accept online insurance and charge me again. They are scam stay far away.

Steff S

worst company ever. cancelled and gave away the vehicle bc my elderly mother was late BY 10 MINUTES getting there -- DO NOT BOOK EVER -- THS PLACE NEEDS TO BE CLOSED DOWN

gurdeep Narr

Booked an SUV 2 months before Thanksgiving long weekend and called them on the day of pick up and they don't have a single car. Poor communication and customer service.

Nick Purdy

Scam! Do your research before renting a car from this location. They have many hidden fees that you will not know about until you bring the car back. Take a short video of the outside of the car as they will try to pin any prior damage onto you and attempt to charge you for that damage.

Hatim Hussain

Absolute garbage service. Very disappointed with the experience. Would rather pay double with discount or enterprise then go with these guys. Would give zero stars if that was possible.

M K

If I could give them a negative I would. They have so many additional charges that they try to sneak into the rental price. They asked my for the most ridiculous paperwork. I had to callI my insurance broker to get it. Thankfully he was still at work. Enterprise, National or Alamo have never asked me for paperwork EVER!! DO NOT RENT FROM ECONOMY UNLESS YOU WANT HEADACHES.

Tracie Haigwood

This is HORRRIBLE and I want to leave a BAD review where ever I can. I made a reservation a month in advance, when I showed up the office was closed. I was told that it was because of Covid. I was NEVER notified and we forced to seek a car more expensive. I also prepaid for convivence and was told I was going to be charged a fee for my refund. PLEASE NEVER USE THIS COMPANY!!!

Jay S

Worst car rental company customer service was very rude. I booked for car three weeks in advance and asked for a specific vehicle. I was told the car would be given to me because I booked in advance. I called them the day before my actual rent day they mention yes, the vehicle is available for me to pick up. I go pick up the car first thing in the morning, and they didn’t have the car I asked for. The customer service was rude. And it ruined the whole family planned trip because of their carelessness. I will never rent from here, nor will I ever recommend this rental company.

Vladimir Buyevich

False advertising: unlimited milage is a lie. Hidden fees: 18% airport charge comes along with HST. Aggressivly pushing for their insurance. Stay away from this place.

Tayrine Cristina Campos Soares

THE WORST EXPERIENCE EVER! The employees are very rude and have don't care to explain any detail of your contract. They did not accept my own insurance and forced me to pay extra for a insurance that didn't cover the repair of a simple scratch. The waiting time to get the car is way too long. They charge absurd fees for tolls and minor repairs. TERRIBLE CUSTOMER SERVICE! ABUSIVE FEES! I will never rent a car from this place again and do not recommend it to anyone.

Mel Bobb

If you are looking for an inexpensive rental then this fits the bill. It is an off-site (close proximity to the airport) location that is accessible by a complimentary shuttle. If you are not an organized and on time (meaning super early for everything) person, I do not recommend that you add anymore stress to your travel plans. (Make sure that you give yourself enough time to drop off your rental so that you can get to airport for flight with ease).

TIAGO COSTA

Dirty car. They charged CAD 500 in my credit card as a deposit and 8 days after, it is still there charging me. I called and the Sir. hung up the phone... says it is going to desapear. I asked a cancelation receipt or an e-mail confirming that it was only a security deposit. With that receipt, I could explain to the credit card. They just did not care and hung up the phone. Runway from this place. I came here thought another web site and did not check the reviews previously.

Doug Teather

Can I get away with a less than 1 star?? The worst rental car company in the country. I can't believe we fell for this place. Absolute crooks, deceitful, crooked and the worst customer experience I've ever experienced, hands down, omg. Just shoot me.

fatjon toska

Do not rent from this location. All they make you see in the web as far as prices is as fake as it gets. Also service is the worst I have seen and they don’t seem to care. Cars are not in good condition. Basically nothings good to be said about this place at all. I wish I could not give any stars at all.

Stephane Lapointe

After renting on a site called carrentals.com and specifically filtering for a unlimited mileage option, I came across this company. Upon returning the vehicle they claimed that I owed hundreds of dollars in mileage. This happened today so my fight with this company and I'm assuming carrentals.com will begin today also. Keep yourself outta this place, pay a little more with any number of bigger companies. I've never had an issue with mileage, ever. Until today of course.

Nagarajan Dharmaraj

Worst place to go to rent a car!!! Stay away! I was charged $70+insurance+tax (total #105 for a day) for a standard car. I waited 45 mins after completing paperwork to pick up the rental car and missed my appointment.

elamry khalil

Just find a legitimate car rental place. Those kids are a joke. Wish I can give them zero

Avi Raina

I was pleasantly surprised by my experience with this car rental agency. Laid back, funny and yet super efficient staff, just the way I like it. They offered me a nice car and were available to answer questions when I called them afterwards. At the time of returning the car, I met with the same gentleman called Usman Mirza who ensured the experience was as flawless as it was when I had rented. I just rented with them again. I think unless they do something extraordinarily goofy, they will have my business forever. P.S. They are reasonably priced unlike other rental places which gouge you for every penny. 5 STARS!

Cori Odwak

Don't rent from here no matter how tempting the price is. I booked a car on a great deal. I scheduled my car for noon, but my flight into Toronto was delayed a few hours. I called to tell them and the guy said, "ya sure, no problem, when you get here is fine". Well, it wasn't fine because when I got there at 3 pm they told me that I was a no show and they didn't have a car for me, and refused to speak to me and told me there was nothing they could do for me. Completely unacceptable and ruined the whole weekend.

Kamyar H.

Rented a car from them and I put a list here to save your time: * If you're renting a car from this place you care most about the price. So don't forget that. * Beware Canadians: Prices in some of websites like carrentals.com etc are all in USD. Whereas you are paying total rent charge in CAD. It should be clear in the confirmation email. * The instructions for pick up is not clear. They have a shuttle but you need to call them and check where exactly they are going to pick you up. Every time you miss a shuttle, you will need to wait for the next one which is 15-20 mins away. * Unlimited milage does not include out of province travel. Make sure you are clear for the extra charge. * You need to purchase insurance coverage. If not, there is extra charge per day to use your personal insurance policy. Lower your expectations to minimum when dealing with this place. That way at least you won't be surprised.

Amy

Do not use this company!!! Caution! I rented for 14 days last September and already fully paid ($1,600) when I returned the car. But I just checked my credit account and got charged $110 so I called them. They said they charged $50 for the service fee (to pay the toll fee online) and my toll fee was $46. They didn’t even notice me before they charged me and what if I missed checking my transactions? And when I went to return the car, they spoke their own language in front of me even though I didn’t have any problem speaking in English at all. Terrible service and place ever in my life. They are so rude and look down on you if you are from other countries. Do not take the risk and keep away from them!!!

G S

Added egregious amount of fees weeks after using this rental service.

hassan mohamed

0 STARS FOR THIS SCAM OF A PLACE SCAMMERS,UNPROFESSIONAL, DIRTY, NO COMMUNICATION SKILLS, FALSE ADVERTISMENT,UNEXPLAINED FEES PLEASE SAVE YOUR MONEY DO NOT ENTER THIS BUSINESS!!!

Marie Guzzwell

I booked a car for the night of July 1,2017. My flight was delayed and the website said they closed at midnight so I knew I wasn't going to make it. I called and was told because it was a long weekend they were open 24 hours and not to worry. I offered to leave my name but was told it wasn't necessary.The gentleman said to just call the same number and I would be picked up. When I arrived and called for the shuttle I was told there was no cars available. They had given my car away. At 2:30 am I was left totally stranded. The person I spoke with was downright nasty. The following day I called Expedia and Economy and was told that after 2 hours the car would not be available. Why then did they say to call when I arrived when I specifically said I would be much later than the 2 hours?? I will never rent from them again.

Robert Burns

Booked an unlimited mileage rental, when I arrived their policy was to limit local renters to 200km a day. Also have a $5 a day charge to use your own insurance. What a rip off

WILHELMINA Servo

DO NOT RENT FROM THIS COMPANY! I booked a car two months ahead of my trip. An hour away from pick-up time, I called to ask for directions. They said “there’s no car” and hung up. I had to spend more than double because of last minute booking with another car rental. I was told that they overbook their vehicles and would accommodate those with higher rates. Awful business practice!

Harry K

Do not believe their adds they are all about hidden charges. I booked a Ford explorer they tried to tell me a Nissan Rogue is similar my booking was advertised as unlimited milage they said no only 200 km. per day and wanted me to accept. Forced insurance charges rude staff they don't care at all. If I could give negative ratings I would. NEVER RENT A CAR FROM THESE CROOKS.

Michelle P

Im not sure why all the bad reviews. I called ahead of time, I went in , I have my own insurance from my own policy. I did not bring a copy in, I called my insurance company they talked to the rental staff, i gave my policy number and the issue was solved within 10 mins. The transaction was fast and they gave me a new elantra 20 000k. staff was nice. I paid upfront for the week at the location. Def no hidden fees just standard deposit. it was the best rate i had shopped around all morning. this is a good place highly recommend.

Raha Mahdavian

The worse customer service and very rude. The dirtiest car you get ( they do not do deep cleaning not even cleaning)They are not coming to pick you up from the air port when you call them , they hung up on you. We waited 60 min and then took uber. 100%. Not recommended ????

Greg G

ABSOLUTE WORST RENTAL EXPERIENCE EVER... and I have not even started my trip. They deserve less than a 1 star rating but there is no option for 0 stars. I booked for one price and paid nearly double. Hidden charges around every corner, buried deep in additional pop up menus full of spelling mistakes and difficult to read. Read 'unlimited kilometers' in a few different places with no indication whatsoever that there were stipulations stating otherwise in improper and confusing English. Was made to pay an additional (daily) fee as I chose to book insurance though the website where I made the reservation (before I could even access the menu where I may have found out otherwise). I am renting to go to a funeral over 1000kms away, when I mentioned this there was no acknowledgement for my situation - I will end up paying more when I return due to their false and dishonest policies. Never ever again will I rent from these thieves, and neither should you.

Cassandra Carey

This rental company is a joke. Don't ever get a rental from them. They'll tell you one thing and do the complete other. I extended my rental for additional week ( returing it friday) and the man on the phone said no problem, this is when they already charged my credit and I'm still driving the vehicle. So I left it as is. I went to go drop off the vehicle and was told I was suppose to return the vehicle the day before and I was getting charged a extended fee. I argued and said that's not what his Co worker said. He said it's fine don't worry about it I can go. Being rude. Cheked my credit card statement and they took they late fee. Economy is guys are corny horrible service. FyI they charge $17.00 a day for airport fee's. Your better off going with enterprise or the known names. Theievs! !!!!

Katea Kootenay

The worst experience!! They are not professional at all, I decided not to take a car, now they won’t refund my money, they don’t even let people leave a review in their own website, they the kind of people that they are, DO NOT RENT A CAR HERE!!

Michael

Saw CBC Marketplace on YouTube about this place. WATCH IT BEFORE RENTING A CAR HERE!

Emily Y

SCAM Advertisement! Keep away from this company, otherwise you will only have nightmares. They charge many hidden fees on top of your booking. 1. Insurance policy- for ppl who is not from North American. It is mandetory to pay at least 30 dollar insurance per day. 2. Umlimited milage DOES NOT exist in this company. Even on your booking website, regardless Expedia or Booking.com, the milage was listed as umlimited, their staff would tell you its their company policy for 4000 km if more than 2 weeks. 3. Type of car you rented, they would offer a lower level vehicle regardless of your booking. 4. Vehicle license plate is expired, the company lease out expired license plate vehicle. Regardless the complain, staff still do it. As a local customer, I would suggest you NEVER RENT from this company.

John Jones

Waiting room was full of people without cars they were promised. Hidden fees. Once I didn't get car I was promised I tried to cancel reservation. Cancellation was supposed to be free, especially since the car and mileage I was promised was unavailable. They charged me $50.00 to cancel even though they did not live up to their end of the bargain. Would never use them again. Do not believe what they advertise!

Lace Creation

The service is horrible, the service is horrible if i could put -100 i would. They always want to over charge if you don’t pay attention they will. The guys at the front have no customer service its like they do their job for free. The cars are not stable no winter tires the heat doesnt work most times. This place is perfectly unprofessional. Very very unhappy about my experience.

Jesus Vargas

SCAM SCAM SCAM! They will add all these inexistent fees and try to upswell you “basic insurance or the better insurance” they don’t tell you there is a 3rd option which is YOUR OWN INSURANCE! Even when you use your own insurance they charge $12 per day because they couldn’t get you buy their insurance! Those $12 are literally just for company gain, no cover or fee. They claim is liability but it’s a lie, insurance covers everything! By the way THEY BUY THEIR GOOD REVIEWS!

Alex Pitt

Charge me 1500 for 2 chips on the windshield and I don’t even know if it’s made by me. Because it was 10:30 in the evening when I get the car it’s really hard to see anything when it’s dark. Fraud company. Please open your eyes and don not go there.

Tammy Jackson

SCAMMERS, SCAMMERS, SCAMMERS! Also known by TransCanada Car Rental, Jet Rental, and Fox Car Rental. Same people, same cars, same phone number, same location. Booked a price for a particular car, but they charged a lot more for a much smaller car. Also they charge you to use your own insurance, but they don't tell you that up front.

Tiffany Rouha

Poor service! Won't rent here again. Bought through Expedia with unlimited mileage. Had to down grade the vehicle in order to get 1600 km. With the visit with family and business will barely be enough. There is multiple people in the lobby dealing with issues from absurd charges like windshield washer fluid and other things. They get you for dime here. Be for warned.

Highly Lucrative

WARNING...do not come here. Every review is 100 percent accurate beside the fake positive ones. Watch CBC marketplace. Even after I didn't pick up the car I had to wait almost 2 months for refund and got email saying in 25 days it will be refunded with 50 dollar fee. The fee they took was 77 dollars. Insane that this place is still.in business and doesn't get fined daily

John Bowen

I rented a car on Expedia on Thursday Jan 14, 2021 at Economy by Toronto Airport in which it initially indicated on Expedia that it was unlimited kilometers, but when I arrived – the front desk employee advised that it was not due to me being a local resident. I then advised Jay that is not what Expedia indicated but he was very impolite and told me to deal with Expedia to cancel. Jay also said you are the white guy with your father that came in last year…WHITE GUY REALLY… DISCRIMATION. I then left and called Expedia and explained to them the situation as they tried several times to call your office, but no answer. I then proceeded to go back to Economy to finalize the rental. When I got there I parked my car outside for a few minutes to finalize the rental and that is when the shuttle bus came and began blowing his horn non stop – I went outside and Usman the driver got out of the vehicle and began yelling and swearing at me several times and that is when I lost it with him and began yelling back. I then went back inside and told Jay I am cancelling and left. On top of everything – Jay advised that it would cost $0.20 per km and that I could not leave my personal vehicle overnight as well as you putting a $500 hold on my credit card. In all my years, I have never been so mis-treated, discrimination because I am Caucasian (Canadian Citizen 48 years old) – business professional. This car rental was through my work place. I am so disappointed with the overall service

Pa Ka

Please Stay away from this place. bunch of thieves and scammers. Will always try to over charge you and force you to buy their insurance. Poor customer service. I concur with all the other negative reviews 100% They don’t even deserve a one star.

Dana Fiorito

I don't feel like they should be listed as an airport rental company as they aren't in the airport and if you don't know what you're doing, it can be very frustrating. I was quite patent and respectful to the attendant and he was also to me but that doesn't change that I think this operation is super shady. So many hidden fees and they are bunk. I will never rent from them again and will pay the extra to use a reputable ON SITE rental company to the airport. Such a hassle.

thushyanthan88

SCAM ARTISTS!!! NEVER DEAL WITH THEM!! I rented a car from them through expedia. If only I had checked the google reviews first. what happened to me seems to have happened to many other reviewers. Long story short, i picked up the car late at night. they walked me through the car inspection with minimal light and we both confirmed that the car was fine. When i returned the car a few days later, they pointed out the tiniest scrape mark on the front bumper which anyone could see is part of general wear and tear. Forcibly charged my card 500 dollars as a deposit even though I had provided insurance details. I am quite certain this is not how it's done at any other rental car agency. Then later when I asked them for the photographs they had taken of the scratch they refused to send them to me. They got some bogus estimate that, surprise surprise, turned out to be 500 dollars. Never saw that money again. And I suspect they will use the same little scratch to extort future customers as well. I very much doubt they actually repaired the scratch.

Mark Chan

I don't like writing negative reviews and I'm the first one to publicly praise businesses when they do the right thing (I have many five star reviews of fabulous service by others), but these guys pushed it too far. To recap: My aunt and my family rented a 12 seater van for the long weekend. My aunt rented it through Expedia and the issues were: 1.) in Expedia, it said the mileage was unlimited. Economy insisted on us "reading the fine print" and demanded we had a 750 km limit (we were going to Manitoulin Island so this was a problem). We ended up paying 140 dollars more as a result. On top of this, they insisted on charging 32% tax instead of something more sensible, explaining airport tax when we didn't even go to the airport. 2.) We told them about an issue with the stepper. It was cracked and falling out of place. They responded (on the day we rented the van) that "we don't care about the inside of the car." During the trip (in my family, we have members who are senior ladies), there were at least 4 "almost accidents" caused by the faulty, cracked stepper. We told them this on the day of return and they didn't even apologize or look at it with us. The guy at the counter just said "I'll look at it." 3.) And, most notably, my aunt asked for them to give her Expedia points and they simply repeated what she was saying to her and treated her like she had an IQ of 80. The issue was that because it was booked with Expedia, my aunt should have been entitled to those points (for the large amount for the rental, they should give her those points) but Expedia wrote my aunt saying that Economy didn't even bother giving Expedia their due for basically recommending Economy to my aunt. Expedia, I hope you read this and take these guys off your recommended rentals list. Their average star rating of 1.9 should be an indication. Bottom line, these are the things wrong with Economy: A.) They care more about nickel and dime-ing their customers than actually providing actual customer service. They don't care about their customers--they just care about the money they get. I don't like businesses that "count their money" in front of the customer and neglect basic things like safety, saying "we don't care about the inside of the vehicle" when it could cause accidents to the people who use it. B.) Please, as a public service, go rent somewhere else. The safety of your family is on the line. If they don't care about the safety of their customers, please don't spend your hard-earned money on them. Please treat your customers better, Economy. We can tell when you care about revenue first and the customer last.

Rayann

I'd suggest to watch CBC marketplace on youtube for this specific location and all of them. They flat out lie to them and all the lady said its out there printed yet in their online quote it's unlimited. I hope they get fine for false information.

Jose Miguel

If I could give -5 stars, I would. No pick up at the airport; inconvenient location; additional 'costs'; not the vehicle we agreed upon; long wait hours!

Charles Walker

You might think you are getting a good deal, but you are really just wasting your valuable time. The price quoted is not the actual price. I always use my own insurance when renting vehicles. Economy also lets you do this - "but charges an insurance transfer fee" that would have cost mean additional $126. No such fee exists in the real world of car rentals, only at economy. Can't stand dishonesty. Not only did I walk out without a car, so did the two people in front of me. GO ELSEWHERE!

ortc31e

Made my car reservation over a month ago, randomly got an email saying my reservation was canceled. No rhyme or reason why. I called economy and the rep was not pleasant and told me it’s canceled and I must have canceled it. I asked if we could un-cancel it and he said no. I emailed economy and I got the exact same response. I tried to rebook my reservation and the price had gone up by $59, economy refused to waive the additional cost. Economy has a 1-star Yelp rating with over 700 reviews, and a F rating on the BBB. Spend the extra $20 a day and go to Enterprise, Don't ruin your vacation with a bad experience with Economy.

Mike Kerwin

Buyer beware! Thank you for these negative reviews. I had made a reservation and luckily followed up before my rental period and confirmed that there are a ton of hidden charges. The agents are very rude and only disclose the added charges when specifically asked. They told me to read the small print and hung up on me. Wow. I cancelled and went elsewhere for a much better and ultimately cheaper experience!

Lars Thunder

Worst rental car ever. Hidden fees and not transparent at all. I wouldn’t suggest this to anybody to even go here. Btw this place has been reported by CBC ripping off customers. So be careful! They will say read the dam policies and services online.

Amanda Gordon

Booked and confirmed my car reservation, upon arrival at the airport called to pick up my reserved car and was told, 'we don't have a car". what kind of cheating business are these guys running. You don not even deserve 1 star. I do not recommend these crooks.

Christina Dainard

It was ok; I picked up my car after I ordered indoor valet parking and my car was fine but I am sure it was not kept indoors. I got a car wash on my way to the airport and my car was a little dirty also I had a couple bottles of water and an energy drink in the car that had 100% completely frozen over. It was not listed anywhere that indoor was not heated.

carmen lopez

The worst service, professionalism and interaction I have ever had with any company. Charged me almost 700$ for car insurance for 9 days rental. Unheard of. They also charged me 5 times the rate they had quoted me for an additional 3 days of rental. Do NOT rent from this company, ever. Total for 9 days rental 1,245$. Rented through Expedia and they did not say it was with this company but rather a company called FOX. Although I had been told by a previous rental company two years ago that I was covered by my Manitoba vehicle registration and licensing board, they refused to acknowledge that and told me they would have to speak to someone. It was before business hours in Manitoba so could not verify. I thought I was a savy traveller. The establishment was strewn with empty coffee cups, cigarette packages and generally unclean.

Zabie Asadi

This company is a fraud!!! I paid for reservation for a car that doesn’t exist in their inventory!! I paid for luxury vehicle and when I got there they only had 5 vehicle in their lot and none of them were luxury cars! I have video evidence of their lot!!! If your reading this and you still rent from them! I FEEL REALLY BAD FOR YOU! Not to mention they took 2 hr to pick me up from airport

mann 19

These guys are scammers, just don't book a car from them.

Olivia Zima

Worst company ever!!!! I got a car for one week, my flight got cancelled and I had to stay in the country for 1 extra week so we asked to get the same rate they were offering online for the week and they were charging us double. Awful customer service! It is worth paying that little bit more for a better company.

Carole Masse

I rented a car through Expedia, tried to cancel after the Ontario government announced stay at home order. I tried calling Expedia and Economy no calls back, then when to the car rental location, got no were to get a refund even though their site state we are working together to make refundable cancellation due to covid 19.

Kristen

Witnessed two fights in the time it took me to get to the counter. Every person in line was being hit with additional charges when booking via Expedia even though it clearly states it includes all charges. Car was not ready. It took hours to get a car. This place is ripping people off and by the time you pay their extra fees you might as well have rented at the airport. DO NOT RENT HERE.

Lancaster Machinery

Hidden charges. $50.00 service charge added to $5.00 camera toll road fee. $11.95 / day insurance charge if you did not bring proof of coverage.

niksg 1717

If I could put ZERO STAR RATING I would! Horrible Customer Service!!!! We booked two grand caravans for the may long weekend to take a group to michigan. We booked the cars a month in advance for an 11pm pick up since we were leaving the next morning very early, so we were in a time crunch. Economy gave us 2 honda odysseys which was not what we expected. At first we were excited but quickly became frustrated and disappointed in their customer service and the safety of the vehicle. We found out that even though it said unlimited mileage on our reservation it cost us an extra $150 on each van. There were so many extra fees. We went there expecting to pay $400, and left paying $750 for each van. Not only that, but the cars were given to us with nearly no gas, brake light didn't work, it was dirty, we found garbage inside. We could not find the owners manual, we had to boost the car twice, and then the service engine light came on. NOT something you want to deal with on a road trip. We did not feel safe in the vehicle, and at the service desk they would not do anything to appease our frustration. Never going to rent from them ever again. Spend some extra money at just book at the airport terminal. Saves you time and money in the end!

Inga Balkissoon

Costumer service terrible . Hidden fees charges were extra . We got basic insurance which states 11. 99 a day end up paying 40 a day . Im sorry, but i did notice how nicely they treated there own race particularly nice . Making them cut in line when costumers were in line for longer then expected wait time . I should have notice the red flag when i tried calling and they kept hanging up on me. Never again . They should look into who they hire .

Cherisse Sparks

If I could give zero stars I would. Have never had such horrible service in my life. Firstly, they had over 10 people in the establishment with zero social distancing, no hand sanitizer and only select employees were wearing masks. I made sure to double check that the car was unlimited mileage ( as per website) and price. I paid fee for rental and pre auth payment and then they give me the contract to sign and it said 13cent per km. Long story short after arguing with them because they assured me it was unlimited yet wouldn’t put it on the contract, they did refund me ( if the pending transaction actually goes through)but I just wasted a hour of my life and zero compensation was given. Every single person in there had an issue ( which was a lot because again social distancing wasn’t taking place) absolutely disgusted. I am sure they are running scans . BEWARE and do not rent from them. I will be calling the head office about this , aswell as someone about there lack of safety pre cautions during covid 19!

Ehsan Azarsa

If you wanna have a horrible experience of car rental and see hidden fees and surprise charges, you can't never ever find anywhere else in the North America like this place! Only during the time I was there signing in, 3 customers had fight with them and canceled everything and during checkout I have seen the most unorganized people. Sorry if I couldn't find enough words to express my frustration with this place. Definitely not a canadian standard company!!

Elena G.

Never rent here. They will always rip you off with insurance! Mileage is NEVER unlimited. Don't be fools, read reviews before booking and watch CBC Marketplace video about this location

Fraser Hahn

These people are in the business of hidden fees and fine print. Save your money and rent from a reputable agency. Please see photo of the syringe found between the passenger seat and center console of the car I rented on Feb 28th. Take your business to honest and competent people instead. Edit for more info: I believe this company sold my phone number to a third party.

Helen Tran

This is a very dishonest business and unprofessional! The wait time was incredibly long. They charged me a hidden fee of $62.87 for not buying car insurance with them. The car was extremely dirty when handed to me.

M J

What a fraud company!!! Im not sure how this company is still in business? I made the reservation online(without knowing anything about the company(which was a huge mistake on my part). Then 5 minutes later I called them to cancel my reservation (especially since they did not have the SUV size that I wanted) and they said it was not possible and there is no refund. Even though the car pick up date was 5 days away. I can understand if the car pick up date is the next day...but I was 5 days away from the date of pick up+I cancelled 5 minutes after the reservation. Yet STILL I was charged the full amount and I had to open up a dispute with my credit card company. Avoid avoid avoid avoid this company

Lopaka Sumisu

Rented in December 2019 In Toronto, “see YouTube “rental car ripoffs” by CBS, I recognized the blurry Rep. images and voices....they advertise really cheap but you pay a lot more Than what’s advertised .......remember if it’s too good to be true... it is. Don’t be a fool avoid this business like it’s a COVID 19 LAB!!

Kanwar Mutti

their whole business model is people are too busy to spend time disputing $100-$200 charges so they thrive on that. Well congratulations see you in small claims court scum bags. and then a lawsuit for wasting my time.

Maggie Kwok

The price we booked from hotwires.com is not the same when you pick up the car. Scam....

jesse

Blatant fraud! Dirty Indian call centre type scam artists charging hidden fees, illegal fake fees, pressure sales, renting out unsafe cars without insurance, extorting customers to pay for previous car damages! I have reported this business to the authorities, and we all should as well!

T C

Everything as described by others. 1) Hidden fees (paid more than double what I agreed to by Expedia, e.g. paid 450 instead of the 200 on Expedia's website 2) Terrible customer service, very argumentative 3) Empty tank 4) Filthy, foul smelling vehicles that are falling apart 5) Was not given vehicle that I paid for (paid for a Benz, was given GMC) 6) Paid for unlimited kms, was limited to 200 a day Don't even know how they are still in business. Expedia needs to remove them

Victor R

WARNING do not rent from this place! They are not honest and charge you many extra fees that cost more than the car.

Jason Phu

Don’t ever rent a car with this company!! I booked their car through Priceline, however the price I had to pay after I returned the car was triple the price that they quoted through Priceline, and the reason they can do that was because you cannot pay through Priceline with the quote you got but you have to pay them directly at their counter after you return the car. They charged me with so many extra fees and the insurance even though i told them my insurance covers the rental car. They wouldn’t tell you upfront of all the fees they will charge you. The quote i got was $12 per day for a compact car plus tax and fee came to $23. But the end I had to pay $78 for 1 day. That was ridiculous. These people are trying to ripoff any customer they can because they don’t have business. They will go out of business soon with this kind of service and charges. Don’t rent from them, run away from them!!!

Faisal Fiaz

****DO NOT RENT FROM HERE*** On website they show lower rates. If you are going to use your own Insurance they will still make you pay extra $5 per day for your insurance. Which is $150 per month extra. Vehicle’s are very dirty. Staff is rude and very unprofessional. Pay $20 or $50 more and rent from other companies. Every dirty trick in their terms and conditions. I’m surprised Expedia and Priceline even post their listings.

Mike Jones

Probably the worst car rental place. Tons of hidden fees and no real cancellation policy. Booked a car for $230 for 6 days of where I also purchased the online insurance. Upon arriving they charge an additional $11.95 per day for the insurance which is on top of. The already paid online insurance. And they limited the km to 200 per day where as the site says unlimited. There is a terrible customer service Rep. They don't communicate clearly. And they gouge you for every dollar after you are locked into a an arrangement without the possibility of cancelling I WOULD RATE 0 IF I COULD DO NOT RENT FROM HERE!!!!!!

Yousef Jefferson

PLEASE DO NOT RENT FROM JET RENTAL CAR!!!! You will be extorted and lose much money unnecessarily in the end. This was the WORST experience renting a car in any country I have visited and I have visited numerous countries. This is their scheme to steal your money. First they offer very inexpensive deals online. However after you book online and travel to Toronto and then go to their location to pick up the rental car they demand that you buy their rental insurance which is ridiculously expensive. Twice the cost to rent the car. Even if you show proof that the rental is covered through another rental insurance policy or through your credit card, they will deny your right to refuse their insurance. They will tell you that you can not take the car unless you buy their insurance. They will even tell you a lie such as "your rental insurance policy does not cover the value of our rental car". SAVE YOURSELF WASTED MONEY, TIME, AND MUCH DISAPPOINTMENT. DO NOT RENT FROM THIS COMPANY!!!!!

Stefan Nedeljkovic

Conditions change from what is advertised online to when you get there. So much so that it makes it impossible to use. They are unwilling to help find solutions. They refused to use the card I paid online with for insurance. And the lady at the desk was really rude. I should have checked reviews before I guess because I'm joining the club of awful experiences. Avoid it.

Saurabh Verma

Booked a Dodge van from this location. I spoke with Sean about the booking, and was told it was confirmed and I can pick it up at 2 PM. I reached the location at 2:45 PM taking Uber, and was told that due to lack of inventory, they do not have the van. They gave me Zoom Rent a car company address located in Mississauga to pick a car. I had to take another Uber to go to Mississauga & pick up the rental car from there. Wasted my time going to the different location & uber expenses. Very bad experience.

Sean Shields

Stay away, scams, hidden costs, rude and pushy staff. Was a complete nightmare for us, what should of been the most joyful time being newly weds turned horrid. Be warned, nothing good will come from this place. Car rental was in my wife's name, and can be verified.

Tanja Begenisic

Can you not even give one star?! Absolutely horrible service and car! I cannot express enough how horrible and unprofessional these guys are! They ruined our vacation. Everything about the rental was wrong, 99% incorrect from our confirmation, the only correct thing was the address of the place, which by the way is a disaster on its own, that building should not be operating, it's rundown and disgusting. As is their service and vehicles they provide. Beware! They will not only give you the wrong car but old and not maintained! They gave us the totally wrong vehicle, we paid for and were supposed to get a 5 - 7 seater SUV (Ford Explorer), instead they gave us a Nissan Rogue! It is a 4 seater, no bigger than a VW Golf! It is uncomfortable and unreliable. We had to squeeze 5 people into this car for a long road trip to Quebec and they did not care at all. They did not care so much that even the sticker on the license plate was expired!! two months expired! And the tires were so old that one blew in the middle of the highway within the first hour of our trip. We nearly died! We had to change a tire on the side of the highway, to their DONUT, and it was already too late to go back or to get to a mechanic in the middle of nowhere to had to drive like that all the way to Ottawa! We lost an entire day because of this and had to get the tire replaced half way through our trip! This whole time we tried contacting them and asking for help and that we felt unsafe and were in danger driving this car, they did not care! On top of everything, when we came back they also charged us for extra mileage!!! NEVER EVER EVER RENT FROM THESE GUYS! IT IS NOT WORTH THE DEAL! THEY ARE A BUNCH OF CRUKES! SO MANY PEOPLE WILL SAY THE SAME, TRUST ME, STAY AWAY! THIS GUYS SHOULD NOT BE IN BUSINESS PERIOD! YOU WILL END UP SPENDING MORE ON EXTRA / UNEXPECTED EXPENSES AND SURPRISE ISSUES, NOT TO MENTION THE STRESS! WE LOST A DAY OF OUR VACATION, IF NOT MORE AND STRESSED OVER THE WHOLE SITUATION AND OUR SAFETY! I AM HAPPY WE MADE IT HOME ALIVE. THAT IS ALL.

Ivonne Guerra

Do not ignore reviews!!! The few dollars you will be saving is not worth the experience and service you will receive here. They tried to tell us our car insurance was not transferable when we've rented cars with our own car insurance all across Canada (including Ontario), the United States, and Europe no problem. The representative that helped us was rude, dismissive and disrespectful. He would ignore my questions and I would have to ask 3 times before being acknowledged. We walked out of there without signing any paperwork or renting the car and they will not refund us our money. SCAM business.

Vitalii Cherevko

At the beginning I had good experience, BUT when I left the car I was told by staff that all my tickets and private road fee will be sent to my email so i can pay it by myself. After a while I got an email that I was charged for using private road 3.88 CAD and because company paid it for me thay changed me 75 CAD for that. When I spoke to the manager about it, he made me the guy who refused to pay and apparently I had to call to every place I was, and ask if I had any tickets and pay it before it reaches the economy office. When I tried to contacted private road and asked to pay for the rest of my trip they said it us impossible to do I need to wait for a letter which will be sent to the place of registration. I would definitely NOT RECOMEND this company!!!! you can safe some money while renting, BUT they will change you afterwards and at the end you will be overpaid way more than you would deal with other reliable companies.

Agustina Alcantara

You might think you are getting a deal from this people, it is not the case. They charge you if you do not cancel the reservation $50. So be aware that this is not a good business. How can you be charged when no services were performed. My advice to anyone is to go with major rental cars preferably at the airport.

si zheng

STAY AWAY - This is the WORST car rental experience I've had. Not only were they rude, I was almost out 2 grands because of them. I was told there was a tiny wind chip on the car (you can barely see) upon return and they need to replace the WHOLE windshield and took the MONEY from my credit card. I had to go through the insurance company for 2 months in order to get my money back.

Jarod Duck

Do not rent from them!! Deceptive business practices. You’ll end up paying way more than advertised.

Vivek Hemanth

Long story short. So me and friend booked a car , a month ago( to be paid at the counter) for Christmas holidays. So we were excited for this. ???? So we were supposed to pick our car at 7am , but we got late and went there by 830am. When we went there, they said “we don’t have your car available because you were one and half hour late”. On top of that , We didn’t receive any calls saying that it would be given to someone else ????if we could not make it 7am. So according to them only if the customer pays beforehand they will hold the car ???? , which is quite annoying, normally that’s not the case anywhere. This has been traumatic experience for us ( The only positive thing they did is dropping us off at the airport ) They did not even give us an option to upgrade to next available segment cars. Luckily , we headed to the airport and got our rental car for 200 bucks less than that of what we were supposed to pay here.????

Ahmed Durrani

Do not rent from here. Absolutely abysmal customer service. I was planning on going on a road trip to Tobermory with the family and booked a minivan 3 weeks in advance, complete with a confirmation email. Rather than telling me even 24 hours in advance, they told us when we arrived, that all minivans were unavailable and that they were not able to do anything. No warning, no accomdations, and no respect for our time. We ended up wasting time and money, which could have been spent towards our trip on finding another car because of their incompetence. Very disappointed,

Ahmad Masri

This site is run by bunch of lying unprofessional group of people. Rented a car through Priceline last weekend and went to pick it up. The agent insisted that I have to purchase their own insurance even though I declined it on original rent reservation. When he refused to rent me the car, I asked the agent Usman if I will be charged anything since I booked it through Priceline and his response was no. Your reservation says pay at pick and you will not be charged. I got home and found out that I was charged $50 cancellation fees. I called them and after many attempts I got hold of someone who insisted that I have to pay cancellations fees. What a low life! I will never ever do business with the trashy agency again. Ahmad

Yad Sran

Worse experience for car rental.Very Rude people.booked through car rentals.Com for Fox car rental.There pickup location at toronto was at Economy car rental.Usually my personal auto insurance cover Liability for car rental they told me get letter from your insurance company.This was my 1st time someone asked use to rent car 4-5 times year.My credit card cover Collison & comphersive.They sell me liability insurance with trick because I can’t get letter at that movement.Try to stay away from this place.

Zakaria Ouaada

Avoid this place at all costs!! 1- You will get terrible customer service. 2- Your credit card insurance will not be accepted. 3- You will pay way more than the advestised price. 4- You will be charged for extra miles. 5- You will get a crapy car. ... If you like being treated like garbage, please go ahead and rent from this place.

Luc Vincent

It's amazing that this place is still in business. They used bait and switch to get customers in the door by offering unlimited KM but will inform you that it is not the case. They will FORCE you buy insurance even when not legally required. I did need to call them for a copy of the receipt. I got what I needed (which is why 2 stars) from them but I was put on hold for 15 minutes before calling back... Service was awful,... I remember thinking to myself, as I and the customer before me argued/ pleading with the attendant, I don't think it's reasonable to deceive people into paying for unrequested/ undesired services. People are calling you out on unethical business practices. Take notice.

Qi L

Totally a Rip-off!! It’s a shame that this business is still exist in Canada. They over charges us $1600 for extra mules which should be unlimited miles. Where can we complain this company? Very rude staff, no one cares about reputation and legal issues. Is there law in this country? Zero star !!!

Mila Sobin

My partner and I received very kind and efficient service from staff. There in person service is excellent. Not the greatest over the phone, but, I am giving 5 stars because of the efficient pick up from airport, nice staff at office (in person), clean car and unbeatable price.

Jazzy Ty

These people are thugs. They will loot you. Please do not go here. I had the worst experience of my life. They will make money out of you by charging you extra amount. Very pathetic.

Zaid Al-Ani

Be Careful Don’t Rent even a bicycle from this company, i’ve been an excellent customer for this company for more than a year, more than 15 times rental, i always do the reservation online (price is locked) go to the office pay and get the car and go… until this time i came dropped off a vehicle.. gave them my reservation price was ($630 including everything) then i was surprised that the lady wanted to charge me $818!!!! when i asked here why she said TAX IS %14(From $630 to $818), asked for manager (Not Available), Few moments later her colleague showed up and said the TAX IS %32… at this moment i realized those people are scammers… and they don’t appreciate any business with you… Also my reservation says it’s Unlimited mileage… but when you sign the contract they tell you only 3000 Kilometer… BE CAREFUL OF THOSE SCAMMERS.. they just want to get money out of you in any way… Also you gonna Thank for my advice, So save your self and save your Money…

Sandra van der Meer

Unethical location- quoted under $300 and paid over $900 mostly because of the owner's surprise extra fees when returning the car. The other reviews are right. If you must rent from here (DONT DO IT) be sure you take a picture of the condition of the car first. My daughter said CBC News actually did an investigation on this location's unethical practices, you can find on Youtube.

Alyssa Nguyen

This company should be banned forever in Canada. - Misleading info - it showed unlimited mileage on Expedia but it turned out that you need to pay extra money per mile if you travel over 2k miles. - We paid $12 for collision damage on Expedia but they kept saying that we needed to pay extra insurance or transferring fee. - We did not go to airport but dunno why we needed to pay for airport surcharge.

Vinayak Viswanath

Terrible place, hidden costs and rude service staff. cars are in poor condition and dont get fooled by the lower price. I am filing a citizens complaint to make sure these guys dont continue their robbery unabated

Ivonne Ferraro

If I could I will give zero stars. They don't even deserve one. Economy Corporate should pay attention!!!! First of all the local rental car in Toronto (Mississauga) did not answer their shuttle pick up line for a long time. Even their customer service agent tried calling and could not get connected. As a result we had to Uber to the agency from the airport. Second, the car they gave us had a cracked windshield, but we did not noticed because it was nighttime when we picked up the car. Third, when we were renting the car, we had asked if we could get a credit or refund because we were planning to bring the car one day earlier and they said that they would, however when we returned the car they refused to give us either a refund or a credit. The manager was totally useless and rude and even picked a fight with my husband. We will never ever rent from Economy and will never recommend them. Totally disappointed!!! This horrible rental car is located at: 3356 Elmbank Rd, Mississauga, ON L4V 1A6, Canada

Irfan Ali

They deserve no stars. Worst company to rent from. They are flooding the search sites with cheaper daily deals knowing people will rent from them. But once you actually get to location you find you are trapped because you don't have much options to make changes due to flight, etc. They charge bogus extra fees that they have made up. Horrible customer service too. Will never rent from them again ever. . .

Jodi Mikalachki

I received excellent service and a great car in very good condition from Economy Rent a Car at 3356 Elmbank Rd (Toronto Airport). Mr Anuj was very kind, knowledgeable and helpful. I would definitely recommend him and this rental agency.

Tina Filardo

The worst. Do not rely on them. They charged me way more than they should have regarding adding my husband to the reservation (enterprise doesn’t charge you for this), to getting insurance because I couldn’t prove that I already had my own car insurance in the states that covered Canadian rental cars. Screw them. Awful business model. Do not book your car here. It is worth for you to go to a reliable car rental company.

Munawar Ahmad

I would not rent it from here again not what they advertise you pay more even you have paid it through booking agent . So be very careful

9999Drummer9999

I booked through Priceline, lured by the low price. I found the rental car company on google maps... saw horrible reviews, and called them to verify. Turns out that they know about the reviews, don't care, even suggested that I call Priceline and get a refund because... they will in fact charge me a heck of a lot more than what is posted online. In closing I said to him.. "Okay, so to confirm, I should cancel my reservation because the online price is BS and it's a bait and switch tactic to upcharge me when I'm at the store" He said, "Yes that's correct AND you've wasted five minutes on this phone call"

Ron Cham

Cars are beaten up (Toyota Corolla) - vibrations on the steering wheel in the highway (80-110km/h) - poor braking - all 4 tires were at 2 bars - interior not well cleaned - they have this $5 cad/day to pay even if you use your own insurrance/coverage (never heard of this before) - they're not up to the Canadian standards, not sure how they're still in business

A J

Asked for a shuttle at vincent station at the airport but, but the sales agent did not seem interested in giving information that location and hung up without even listening After an hour wait i finally called a cab and it was literally block and a half away. Service poor.. never responded back, I had to hang up and call back again. Make sure as mentioned earlier by other...alot of hidden charges which were not told us before Aggressive staff Wont give any information You can't ask questions for the money you pay

Lee Meek

If you do make the mistake of renting from here, monitor your credit card afterwards. This car rental appears cheap to start, but don't believe it. First off, they are slow, people are lined up and it takes forever. The long line is primarily because of all the irate customers trying to get the deal they booked or shocked at the made up extra charges. To top it all off, 3 months later I've had to cancel my credit card because they started making false charges against my card.

Abhishek Agarwal

Horrible experience. Had booked a full-size sedan for a roadtrip with friends. Ended up getting a compact SUV that wasn't at all comfortable nor spacious. So much so the customer executive told me to leave the car and offered no help when i expressed my dissatisfaction. Never going to rent from here and recommend you don't either. Moreover, hidden charges everywhere. Economy ain't pleasing nor economical.

Phil Sara

Horrible experience. Rented out a car with damage and was due for maintenance. Estimate was way lower than the actual final price. The company engages in deceptive selling tactics. "Unlimited mileage" was not unlimited. Charge many other unnecessary fees and hidden costs.

Jenna Elliott

Awful company! You book it on Priceline, it states unlimited mileage and you have the option of declining the insurance. But once you get there, everything changes. The unlimited mileage is for US residents only and they will charge you for the insurance no matter what.. in less you can provide proof that you have rentals insurance with your own insurance company. Which means contacting your insurance company and emailing them a copy. Doesn’t matter if you prove it 1hrs from picking up the car, they still charge you for 1 day of insurance at $39/per day. RIP OFF, DO NOT GO WITH THIS COMPANY! After all was said and done I spent about $300 on a rental car for 4 days!!!! Go with Avis or Budget not worth the headache!

Raw Solutions

Horrible customer service, ridiculous extra charges like $5/day to use your own insurance and switch and bait on cars. Wouldn’t recommend to anyone you’ll be happier spending double at a different rental company vs these guys.

Todd Brown

Absolutely brutal. Do not rent from here. They gave our car away and they also charge people all kinds of extra hidden fees. Everyone in the store was so mad about different issues they were having

A Choudhry

SCAMMERS!!! Do not rent from here, soo many hidden costs, so many lies. Also most of there 5star reviews are FAKE! These guys consistently lie and then blame Expedia. Pay the few extra dollars and rent from a reputable company. Take maximum pictures of the vehicle before pickup ,these guys love damage claims. How do you run a business screwing people over???

Tristan Hodge

garbage. canceled our reservation right before our trip, no solution provided. do not recommend relying on this business.

Meagan Snobelen

We showed up after talking to the company to confirm the day before and they had no car for us. Completely unacceptable and a joke of a business. Do NOT book

kate medlicott

Car was a mess, windshield wipers dangerous and need replacing. THEN, NOT TOLD TO TURN OFF "TOLLS" IN APPS!!! FOR $5 TOLL, I'M PAYING $67.00. Who knows if they'll falsely take damage deposit.

Rhuland Proudfoot

They are scammers. They charged me double what was advertised, they were rude, they are untrustworthy, I am worried that these people now have my credit card info. Priceline and Expedia should no longer work with this company.

Jake Branson

RATING 0 STARS It seemed like the staff wasn't interested in looking after the customers. The line up kept getting longer. I was 2nd in line and it took almost an hour to get the car. The seats had grime smeared all over them. It was Sept and the carpet had a lot of dried salt from at least one winter. If you don't take their insurance policy they charge you a $5 penalty per day. I was on the Canadian web site and going to a Canadian location but the rates where in US$. There are a number of scams they pull on you once you are there and it is too late to go anywhere else.

Sabrina Painda

Horrible, deceitful people... First off it takes 45 mins to get shuttles in, no one picks up the calls.. I went I. And they were fighting with customers. I booked through Expedia and it indicates unlimited KMs, upon arrival I was informed it’s 200 kms limited both ways and any additional is charged per km, they said unlimited kms only applies to non-residents abs since I have a Canadian license I don’t qualify. Also, they hold $750 as a deposit which again I’ve been renting for over 4 years I’ve never herd of it... further I was told they do not advertise unlimited kms, Expedia does to speak to them, I purchased additional insurance and they would not give me anything DO NOT RENT ANYTHING FROM THEM I told them their business practice is horrible and there were to additional people also arguing with them as they were quoted one rate and when they got to the car rental place they quoted way too high. They have been a subject of investigation, had the worse experience in my life

Ken

What was supposed to be a $46 rental became $100!!! If I only saw 600+ of these negative reviews, I would have not spent money here. This place is the most crooked business I have experienced. They will make you pay extra "fees and taxes" even though you've already paid it through your third party booking site. The gas tank was not full when I received the car even though they said it was and I was told that its not unlimited mileage even though the booking site said it was. These people are thieves. When I was in the sitting area, I listened in on at least 6 other infuriated customers. I would say book at your own risk, but its more like book if you want to get ripped off.

JH

Just watch the CBC marketplace review on this place. Complete trash.

Sandra Hisaw

If I could, I would give zero stars. Worst experience I have had with a rental car company!! They offer a great deal, but in the end 3 times the cost. It does not matter how much documentation you bring with you to prove that you do not need the extra coverage, they will go behind your back, charge your credit card, lose the original documents you signed, print out a computer generated contract with you accepting their coverage. Customer service is awful and they tried to play the card that they did not understand me. Stay away from this company, far away.

Kealey Burrow

I cannot stress enough to NOT USE THIS PLACE. Even if you think you're getting a "deal" on it. They never mention that they're located away from the airport and you have to schedule and figure out your own way to get there if you can even get anyone on the phone. Then they take out $500 from your account automatically before you even see the car you'll be driving, and that takes at least 2 business days to be refunded after you return the car and THEN when you return the car, even if you have an email confirmation (that they never once look at) that your total should be $30, they'll charge you $90. Will absolutely never use Economy ever again and will be sure to tell anyone I know.

John O'Cauley

DO NOT RENT from this place. Very unprofessional service. I reserved a car on Expedia and then I get charged a higher price than the actual Expedia reservation. Next I'm told that there is no unlimited mileage and instead only 200km a day. They also wouldnt let me use my credit card insurance without paying extra. At that moment I was stuck with no other options so i took the car. I needed the car for 2 more days and called. They told me $33 plus tax per day. when I returned ended up having to pay $106. They added all these extra fees. This included an 18% airport surcharge when they are NOT even at the airport! Avoid this scam company and just go to Enterprise!

Sanjay Bhambhani

Absolutely worst location and staff. Avoid at all cost if you do not want to be ripped and lost at the last moment. Booked car thru expedia, the page showed unlimited kms, reconfirmed on rules and regulations page, it also stated unlimited km's. Booked online and when reached the location, was told that they do not offer any car with unlimited mileage. Told that we will not pick up and cancel the booking, they said the charge will be $50 + tax. Tried lot of reasoning, request, to contact manager but the staff would not budge. They were rude and arrogant.

Nirosh Waduge

Do not rent from here.. even if this becomes your last resort.. dirty/damaged cars.. even if you take a video at the time of renting it, they'll dispute and try to charge you for damages that was on the car before.. After letting them know that I'm a lawyer and will be pursuing legal actions, the manager quickly became a customer service expert and removed the charges

Ian Mitchell

If renting from this company, do your homework and come prepared. Make certain you can prove you have insurance. Bring a photocopy of your insurance policy if you have LDW coverage (third party liability). Ensure you have CDW (for any damage to the car and typically available through your credit card). You’ll be charged a few dollars each day if you do not use the insurance services they provide. Although quoted “unlimited mileage ”, this will likely not be the case when you pick up the car. Also, cars are not new. Inspect thoroughly and take photos of any damage before you drive off the lot.

Sunil Wadhwa

I booked a midsize SUV for a family road trip through Priceline. In the ad it was mentioned that the mileage is unlimited but when I went to pick the car, I was told that the mileage is 200 kms per day. I showed them the booking details where it was mentioned that the mileage is unlimited. But they said there is another term and condition. If the mileage is limited, it should not have been advertised as unlimited mileage. I felt harassed and had to book another vehicle then and there at higher cost. I would never recommend economy rent a car services to any friend.

Karen M

I was very impressed with my whole experience renting a car from Enterprise in Regina. Taylor and Animesh were very friendly and helpful.

Frank Rodriguez

They are always the cheapest but when u rent from them they will screw u with some kind of mandatory liabilty insurance which bumps up the daily rental and now they r the most expensive.

Abhishek Pundir

I wish I could give less than one star. It is not a care rental company, it is an open swindle. And nobody shall be renting car from them. Several points that I shall mention: a) overcharging (for every damn thing, check out the taxes that they collect) b) misinformation on website c) lure you with cheaper quotations and there are so many hidden charges( Don't forget to check the mileage close, not clearly mentioned on the website or third party platforms) d) misbehave, bully customers (the guy at office snatched phone of a cx) e) Charge extra for speeding ticket f) deliberately sell you insurance that you don't need

Meseret Ahmed

Worst rental company, period! Booked online we arrived Toronto at 5:30 we couldn't find the place we called the representative told us to be at Viscount station and the shuttle bus came after 35 minutes and doped us at the rental office. OMG, the representative is very very rude, he didn't allow us to talk at all. Also we booked for higher amount choose Toyota he gave us different car which was not what we paid for. We had unpleasant experience and we will never deal with them anymore. (I just gave one star because I couldn't post my comment.)

Hinthu Baskaran

Never use this company! Had to call 10 times for them to answer my calls. They force you to buy covergae that you don't need. Any time I walk into the location, there is ALWAYS someone argueing with their staff because of unexpected billing and charges. Never use this company. Its a scam.

Ryan Miller

Where do I start. When I called to get picked up by the shuttle, before I could explain myself I was told someone will be there to pick you up then he hung up the phone. I called back and was told they are having issues with the phones. When I got to the counter I was asked for my credit card and driver's license. I was then asked about insurance coverage to which I declined. I was asked for proof of my own insurance then I was told I will be charged $5 a day for declining their coverage eventhough I had a better coverage regardless these fees was not outlined anywhere else except for the counter ????. My credit card was returned and the guy at the counter told me someone is gone to get the car and that he would be right back. More than 10 mins later someone finally showed up with a wet car.???? I was so frustrated by this point as I had my wife and kids with me and the waiting area was dirty. I quickly did the inspection and left. A day later I called back as I couldn't find my driver's license I was told they had it and I could pick It up when I return the car. I booked this service through Expedia and I am really disappointed with the customer service or lack thereof. I would not recommend this to Anyone and really hope this option would be taken off Expedia as they really lower the standards I have come to expect form Expedia.

Yasir Hayat

Worse car rental on a planet. On the top they are liars. They advertise different cars on website. I booked on their website and that car even do not exist in their fleet. Absolute SCAM. My friend had a same experience with them in the past.

Karim Saidi

Very very very bad experience FRAUD service I made a reservation on the web site priceline then i go straight to this bad company office. First they force you to pay insurance if you don't have one then you have to security coverage and if you don't pay you will lose your reservation because it's non-refundable Clearly FRAUD BE CAREFUL EVERY ONE FROM THIS COMPANY

Harry Kugler

First advice stay clear of this car rental company. AVOID THIS PLACE AT ALL COST. I would give them a 0/5 if that was an option. I used Expedia to rent the car and was directed to Fox car rentals. The shuttle picked us up and took us to Discount car rentals. I was billed under Jet Car Rental. When I asked for an address they gave me a business card labeled EZ airport parking. It appears they are operating under numerous company names, so be aware. This rental company has TERRIBLE customer service, rude and do not value the customer. The initial price is to lure you in. They will charge you $4.99 a day for Canadians and $11.99 a day for others to transfer your insurance, never heard of that before. They charge you a $500 holding fee but no reason as to why. The service is extremely slow, we waited for 45 minutes for our car and there was only one other couple there. During the walk around I mentioned that it is very dark and can't see any damages even if there were some. I had to document on the walk around form that it was too dark to physically see any damages. The car had a bad smell inside and was definitely not cleaned or sanitized as per Covid protocol. It felt as if we were about to lose a wheel when driving it as it made so much noise. Extremely poor maintained vehicle. When we were to drop off the vehicle we called at 6:30 AM and the individual answering the call mentioned that we could drop off the car. We dropped off the car at 6:50 and nothing was mentioned about a EARLY drop off fee. Apparently they call this drop off after hours. Most normal companies have a drop off box, but not here. Upon checking my Visa bill the next day there was a charge for $33.33 for EARLY drop off. Called the company with no success at all other than a shouting match. Never in all my time of renting a vehicle have I been charged for an early drop off fee. This company needs to be reported to the BBB.

Hayam_b

DONT DO IT. ITS A SCAM! We booked a 12-seater sprinter van, unlimited mileage. When we got there, there was no van available and they were going to borrow the car still from another rental car company. We were about to take it but then they told us it was only 200km per day. We showed them our booking and they said, its unlimited with TERMS AND CONDITIONS?? Which was basically 200km, they would charge us per km after… HOW IS THAT UNLIMITED. Absolutely a scam.

Carlos Chavez

If I could give them a ZERO star, I would. I called them DOZENS of times to get picked up from the airport with no luck. It was either busy or someone would answer and say, "please hold" and immediately place me on hold. I waited and called for almost 45 minutes. I ultimately got an Uber to the rental location. Once there, they said that my car was given away because I was there over 2 hours past my reservation time. My flight was a little delayed and I was at the airport for 45 minutes waiting on THEIR shuttle!!! They did not care. No apology. I left. The price offered on-line was great...too good to be true. I knew they had TERRIBLE reviews but I thought I'd save some money. Never again!! Reviews work.

Jarrett Carson

This has been the worst customer Service experience I have ever dealt with to rent a car. "Mike" the person on the phone was rude and very impatient and had me wait on hold for over 20 minutes. At first when I placed the order online they say you will be charged 59.00$ then I am charged 80$. I bring back the car thinking I have unlimited mileage because on my contract it says unlimited mileage and they say you owe 60$ for extra mileage. I also took the insurance and he advised me that it would be 8.95$ in total and I got charged that per day. they were not very clear and concise about their charges. I have been with many other rent-a-car services and this has defientely been the least professional experience. They are very rude and act like it's all the customers fault. I usually don't write reviews but I am actually mad about how they treated me over the phone when I called for info about my charges.

이재용

If you have any interest of here? just get away from here. First of all, we have Ontario Drive License but there is drive distance limitation- 200km A day. However the truth is not- there should not any limit. Worst thing is they applied use 3day imsurance but only 2 day mile limitation 400km. It looks wired why they applied different days just for their benefit-not care anything about customers. To all traveler friends, please consider my small note & have a good day.

Ivan & Lala Ocampo

You get what you pay for. Avoid this place at all cost. The van i rented online was not what I got once I arrived. The van i ended up getting had a check engine light on , steering stiff and it sounded like it was going to fall apart. Absolutely the worst car rental place the world!!!!

Greg Hoornenborg

They were super friendly and really helped us get a car on the long weekend. But then I got my bill. I really wish I read these reviews before I rented from them. I was told $250 for a week, but I just noticed my bill on my credit card is $760. I haven't talked to them yet, but based on the other reviews I am scared.

D D

I would give this company and their staff Zero stars. Please avoid this company at all costs. We booked for unlimited mileage but it's not. There is a fine print where it says the rental company can do whatever they want. They gave us a defective vehicle where the wheel bearing was coming off on the highway so we turned around and brought the car back. We were told to take it or leave it. We wasted about 3 hours. Don't even understand how they are still in business. Extremely misleading information.

Pardip Brar

Watch CBC Marketplace about this location. They will overcharge, charge illegal fees, if you call their head office they deny any of it. And from what I have read, they still are. That episode aired 7 month ago. I would recommend going anywhere else, dont trust expedia and never pay in advance online. Economy will mislead you into thinking they are the best price, far from it.

Bryant Maddocks

This was the state of the car I received from this place. The team inside are rude, they are not practicing social distancing or any form of sanitization standards inside the building let alone the car. I feel sorry for the other companies that are hiring through this place as I was led to believe I was hiring through Fox Rent A Car and have had nothing but pleasant experiences with them, however, this is by far the worst Car Rental Place I have been too. Avoid at all costs, don't waste your money, they even charge you an extra 5 dollars a day if you want to cover your own insurance instead of their own.

Rhonda O'Connell

I would give zero stars if possible. Do NOT use this company. They charged my credit card an additional $75 three months after I rented a car from them!! I had to cancel my credit card to stop them from doing that again. Also, they didnt send anyone to pick us up from the airport although they said they did and we were not there. A complete lie as we were standing outside by the pickup place the whole time. Waited for 1 1/2 hours for pick up even though they are a 5 minute drive away and they said they would pick us up in 20 mins. Had to call them repeatedly for pickup. I complained but they could care less. Terrible customer service!

Nimmi

CBC Documentary was right! I am a FREQUENT car renter as my fiance lives in the states, I also recently watched the CBC video on this location, but I am all about giving everyone a fair chance! Interior decor could do with a revamp, very dull, cold feeling, no love put into the office whatsoever. You would think they would want a first impression for their customers to matter. Economy is all about HIDDEN FEES! I ended up paying double the price I was quoted online. Here is a list of some of the fees I was charged that I have NEVER been charged at any other rental company: - Per day US fee (a fee for bringing the car to the US) - No unlimited miles, max 200miles per rental day + extra charges for more - They demanded my personal car insurance, and if I did not want to provide this they make you pay another per day fee for car insurance in the office EVEN IF YOU ALREADY PURCHASED CAR INSURANCE ONLINE (which I did) Sorry, I gave it a chance and I was proven wrong! Save your money and book with another agency, where you are given unlimited mileage, not forced to purchase their car insurance if you already purchased your own online through a third party, and they would never charge a ridiculous 'per day USA charge'. In all fairness, I am not sure if this is an Economy problem with their company policies or just an issue with this specific location, this was just my experience.

John Taylor

This is the worst company I have ever come across! I recommend you DO NOT rent a car from them. I am still dealing with a trumped up damage claim that is negatively affecting my health and well being. I can even imagine them basking in the negative reviews as it appears they get a lot of enjoyment from ripping off customers and getting the credit card and insurance companies running around in circles. It is unbelievable government authorities haven't yet shut them down!

Nadda Momin

What a scam . I booked rental for me day and when I booked the rental it say unlimited mileage and next day after driving for one day I went back to return my car they charge me $227 extra on mileage they were saying that unlimited mileage for international people not for local can you believe their no such policy mentioned on their website nor they explained me about this big scammed .

Nadda Momin

What a scam . I booked rental for me day and when I booked the rental it say unlimited mileage and next day after driving for one day I went back to return my car they charge me $227 extra on mileage they were saying that unlimited mileage for international people not for local can you believe their no such policy mentioned on their website nor they explained me about this big scammed .

Janice Egan

Very hard to find a spot to park as the back parking lot had not been plowed and there were several vehicles that were buried in snow with very little room to maneuver. I had to park with my front end up on a snow bank.

Flying AlieN

The rental van was filthy & rotting food in the Stow&Go cavities. This rental car agency tries to con their customers into buying costly additional insurance even if their customers' credit cards cover them. They are located inconveniently far from the airport & one needs to first take a train & then call them to send a shuttle to the train station. Some of the staff have poor customer service skills & threaten to call the police if customers request an extension to their reservation.

Ty C

I wish you a better experience with this outfit than mine. There is no direction for off site car rental shuttle at the baggage area before the public parking garage. The number provided in the reservation is office hours only so it didn’t apply for me. Security told me to take the inter-terminal train to the end station and call for pickup from the intercom phone. There were about 30 people inside and out of the office when arrived. In line for 26+ minutes before getting served and meanwhile there were all kinds of yelling and cursing between the customers and the agents behind the counter partitions from hour long waits for their cars, wrong car type, dirty, and rude service. for me short one word answers and impatience agent. Unless you buy their insurance there is still a daily charge to use your own. They will only except the credit card deposit be the only driver or add a second driver for a daily fee. Without anyone mentioning I noticed the pickup time on my reservation equals the start time of the rental even though I spent almost 2 hours at their office waiting inline and waiting for my car. Then the answer was that’s how it works by company policy. I am sure overtime charge will apply if return late. Insufficient outside lighting made it very difficult for the departure check, take your own risks

Miresh G

DO NOT GO HERE!!! SAVE YOURSELF THE HASSLE AND TIME! WORST CUSTOMER SERVICE I HAVE RECEIVED IN MY LIFE!! THEY TRY TO UPSELL YOU AND TRICK YOU TO BUY THEIR INSURANCE AND OH BOY THERE ARE PLENTY OF HIDDEN CHARGES! I booked through priceline and expedia for two different weeks to use the car in ontario for just 1 day. I was told I will have unlimited mileage and it will only be $28 a day, nothing more. No hidden charges. So me all happy thinking I got a great deal, walks in to take my car, then the guy in the front goes, oh sir since your from ontario you are not elgible for unlimited mileage. EVERY SINGLE SPOT ON THE WEBSITE SAYS UNLIMITED MILEAGE. Apparently if I click a few buttons on priceline and go look really into economys price it says 200Km for ontario residence. Then I need insurance and if I dont get their insurance well I can't take the car. I told them my credit card covered insurance and apparently according to the guy who knows apparently what my credit card has, he said my credit card does not have insurance coverage. He made me call my credit card company then waste another 20 minutes of my time to get him a "proof", then on top of all this a $500 deposit. None of again which was not mentioned on the website. I don't mind paying a deposit but I felt like I was getting treated poorly and wasting my time. I was getting scammed the longer I stayed there. Then finally I said no thank you, I am not taking this anymore. He said no refunds and I have to contact priceline. I contact priceline and they wouldnt refund me everything, and they had to charge me a cancellation fee! BE CAREFUL FOLKS! SAVE YOUR TIME, MONEY AND THE HASSLE GO PAY A BIT MORE AND RENT SOMEWHERE ELSE LIKE ENTERPRISE OR SOMETHING. THE WORST COMPANY IN CANADA!

Kadane Williams

The absolute worst car rental company you’ll encounter. They force their insurance rental package on you, even after providing your own personal insurance and a credit card with car renters insurance. There’s no unlimited miles/Km and on top of that they have a DAILY service charge of $9.95 which is added on top of your daily rate. Economy has more hidden fees and hidden charges then any other rental company to exist in human history. LISTEN to 90% of the reviews on this page and walk rather then rent a car to be robbed. After renting with Hotwire for over 5 years, Im scared to use the app which lead me to your services and worried and concerned about how many people you’ve done this too and how long you’ve been doing it.

Cyndi Dixon

Terrible experience. I had reserved a mini van and when I arrived at the airport at 9:30 pm and called, I was told that the only car available was a compact car. We needed room for 4 adults and one baby car seat so a compact wasn't an option. They offered me no assistance and told me they tried to call me which they didn't. Would never use them again.

Distressed

Shady tactics- be prepared to pay a significant amount above the quoted rate. and they play lots of games. make sure you review every single contract carefully including the dates - the agent will be saying one date for return while deliberately writing a different return date just so they can charge you extra when the car is returned. Surprised such a business is allowed to operate near an airport like Pearson - the agents here are accustomed and comfortable in being rude with everyone - they are actually trained to cheat customers and let them yell and fight but refuse to budge. That is how they make money.

Mel Anayas

The worst car rental company I've ever been. You will lost the value of your money if you rent with JET Car Rental/Economy Car Rental. I was not given a vehicle that I booked/ordered for and they have lots of hidden fees. Don't waste your time renting with this company, go - find somewhere else! They should have been shut-down as they don't understand what a true "Customer Service" means. I REGRET RENTING WITH THIS COMPANY - HORRIBLE!

Neil Wallace

Very bad experience here. I would recommend NOT to use this car rental company. They advertise as cheap but in the end you will pay more. There is a $65 cad service fee charge (incl tax) for 1 toll fee. The gps rental is overpriced and the maps are not up to date. Car was filthy on the inside, there was a bunch of mildew / mold (and this concerned me because I had my infant daughter). I was asked to inspect the outside of the car while it was dripping wet. I pre-paid for the insurance and was then blindsided by like $15/per day on top of that. Not fair & poor customer service, stick with the major car rental companies. I have had bad experiences before but nothing like this, so bad it forced me to write my first review.