Reviews of Empire Custom Carts (Rent Cars)

velvet tomassini

The golf cart experts, awesome showroom

Watchthegamewithus

Parts dept guy was super helpful finding parts for tie rod assy for my cart would reccomend these guys for any golf cart needs! thanks!

Jessica Lee

Excellent staff and management, great experience every visit.

bose187mv

Great place, you need to shop here and get service here too.

siegi last

Purchased a used cart here and we are very pleased with the amazing service we received There were a couple isssues when we got the cart to our place ... the sales and service guys literally jumped thru hoops and bent over backwards to ensure we were happy with our purchase!!! Highly recommend talking to these genuinely good people ... didn’t feel like a number or just a sale... True customer service Thank you

Matthew Persall

I visited the building with a friend of the man running the shop and I was definitely wowed with the fancy architecture inside the building. It looked very well put together from a business perspective . I say that this place is A-ok

Donna Halliday

My husband and I just purchased a 2007 Club Car Precedent from Birdie Golf Carts and we couldn't be more pleased. The moment we walked into the showroom we were greated by Gabe, one of the most friendly and accommodating sales people we have ever met. He listened carefully to what we were looking for and came up with the perfect cart for us. He worked within our budget and time frame ( we gave him plenty of time) installing our added head light and back seat. On the day of pick up we arrived with our utility trailer only to find it wasn't wide enough by a couple of inches. Gabe told us he had a delivery to make by us the next day and dropped it off for us free of charge. You don't get that kind of service anywhere anymore. We are very impressed and will recommend Birdie Golf Carts to everyone. Great job Gabe.

Ron Sayles

Hello we were in contact with Jay and Mike from the start of our search, we were patient to find the perfect cart and we did, thanks for all your help.

Courtney Graszat

Great experience overall. Friendly staff. Highly recommended.

D Leblanc

Terrible service we needed a rental golf cart untill ours was fixed. Ours got fixed early so we cancelld the rental 48 hours before day of pick up..They did not return the 70$ deposit and they did not notify us that it was not a refundable deposit..The manager was rude and did not even offer a credit..

Hijacker227

Some staff and nice clean new building

Norvin Eitzen

THE spot for golf carts at Sherkston. Bought a used cart for around $6k - beauty.

Carole De Silva Pique

Wanted to say Thank you to the guys for the great service and storage of my cart over the winter. . They were prompt and curtious. Thanks guys !!! ????✔✔

Brad Malloy

These guys are great

Sera Gordon

Great customer service and very knowledgeable staff

Brent Prangley

Mike has always been fair in providing quick, efficient and honest service. Only trust Birdies for my cart storage repairs and upgrades. Ask for Mike MacDonald you are in great hands!

Todd Sicard

Stopped in today just to see if they had part that broke on a friend of mine's cart. Service was amazing and the guys were pauper knowledgeable as well as helpful with get me what I needed. Will be back and recommend 100%. Thanks gents. Beauty experience. Thanks again. Cheers, Todd.

Shelly Macdonald

Great customer service, friendly staff. Fixed my golf cart right finally after ever other place around there mess it up. Learned my lesson the hard way $$$$ won't go any were else. Thanks Empire

Cal Pitruzzella

Let me start by saying that these folks are honest! I took them at every word they said and everything was as accurate as could be. I've read some reviews that these guys are the only game in town, but they don't treat you like they are. Again I want to stress the honesty from them and the trustworthiness that I felt and experienced. Brought my golf cart in and had a lift kit put on, new tires, new lights (which Mike sold me on and I'm not an easy sell, kudos to him) and a trailer hitch. The price was very reasonable and fair. It took a little longer than I thought it would but we have to have patience in life as we don't always get what we want, when we want. Zack, the new Service Manager, was very easy to work with and looks out for your best interest. Gabriel, the Marketing Manager, drove right to my place in Sherkston to repair recently installed lights on my golf cart when he found out that the lights were not working properly. Be patient and respectful with them and you'll end up with a great deal and a much better golf cart!

Thomas Nesbitt

Great service

Melanie

Mike is wounderful to deal with, whether buying new or getting your old cart fixed. Fair, reliable and punctual. Excellant on site/offsite storage.

John and Alicia Anderson

We purchased a golf cart for our trailer. Very happy with the service and the selection was great!

carlthemanner

Parts Department is useless. I called with a list of over $1200 in parts for my ez go and it took 3 weeks and multiple phone calls for them to finally say they can't help me. What a Joke

Timothy Owen

Seems as recent the folks at Birdie are worth 1 star or less. Was @ Sherkston as we do as a family annually and rented a cart for the weekend. Picked up the cart and almost did not make it back to the rustic cabins area, battery was uncharged. Being a reasonable person and knowing they were out of carts I did not complain and charged mine. Used the cart for my 2 day rental which worked well but then dropped my cart off slightly after closing as we were delayed at dinner at Boston pizza on the resort grounds Charged for a full day! I returned the unit full charged, clean and rent ready during low season but low and behold these folks take it upon themselves to charge $85 to my credit card with out my consent. I will not rent here again as the manager Mike MacDonald is very difficult to deal with and not receptive to assisting a loyal and recurring client. Charging exuberant rates with sub-par service. I recommend looking to other golf cart rental houses off the resort which will deliver you a fully charged cart and not ding you with extra charges. Tread lightly with Birdie Golf Carts, many use them as they feel there is no other options.

Amanda L

Great shopping experience! Can't wait to drive my new cart around all summer! So excited!

Mark Macdonald

Very impressed with the professionalism. They knew exactly what I needed. I found them very reasonably priced especially considering what I went through with the other jokers who pretended to know what they were doing in the area. Don’t make the costly mistake we made by going to their so call competitors.

Randy Collard

Always have great experiences dealing with Birdie Golf Carts. Staff is friendly and knowledgeable. Would recommend them to anyone.

Joanne Carroll

Beware! This place is a total Ripoff! They repaired our golf cart charger and charged us $200.00 for a $1.50 part. Which he never did fix right. This year we are having trouble with the lights so we called to get it fixed. They told us when they have a few calls our way they woukd pick up the golf cart. They came and picked it up called us and said it would cost $500.00 for the repair. We said no just bring back the cart. Ridiculous to charge $500.00 to repair lights. So they charged us 113.00 for picking it up and dropping it off., even though they were coming our way anyway.

April Hillesheim

DO NOT RENT GOLF CARTS FROM THIS PLACE WHILE STAYING AT SHERKSTON! My golf cart was rented at 1030 and by 1400 it was barely making it up a hill never mind a straight path. I called and asked to get a refund as it was such an inconvenience using it to get around very few places. I called and the front desk told me that a manager would have to issue a refund and would call me. By 1715 I did not heart anything and decided to take it back. When I got there the front desk told me that they could give me another cart. At this point I was so annoyed that I said no, as I had just waited for 2 hours to hear from the manager who had already gone home for the day. There are seasonal people that will rent out there golf carts privately for cheaper. I would try and find someone!!!!

Mark Tawfik

Great service offered by Mike and Dave there!

Rob Schram

The owner is very untrustworthy. A lot of the carts are not even stored there . He stores them at barns of other people. And most of these places are not even secure,nor heated as he claims. There are cheaper and more secure options in the area. I know much more about this con as I live in the neighborhood.

scott k

Friendly staff... Knows their stuff.... I would recommend this place to anyone looking for parts or service ... A+ .... Thanks

Mike Pacheco

A bit pricey but they have what you need

Derek Germain

Mike has rectified all issue that were brought to his attention. I will be returning for future buisness.

Elio Di Rienzo

Mike has always been fair in providing quick, efficient and honest service. Only trust Birdies for my cart repairs and upgrades. Ask for Mike you are in great hands! very pleased with the service. I recommend this place highly.