Reviews of Alamo Rent A Car (Rent Cars)

Vicki Larsen

Amazing support! The gentleman who checked my car in helped carry my luggage into the airport as well. Saved me so much time and hassle. Thank you so much!

Michel M

I had been switching car rentals company for several years. The only things that I want is a car, low cost rental and no hassle. I finally found the car rental that answer my needs. YUL is one of my frequent visit, I never had a problem. friendly and fast service.

Erik Franco

These guys are friendly and easy going.

Lydia C.

Staff at this location are always very friendly and will try to accomodate any request you might have about your car rental. Pleasure dealing with them.

Ashraf El Cassabgui

If no line, really fast checkin. Good new cars and never had problems. Keep it up

Ruth Smith

Great service. Very short wait, and got a free upgrade as well.

S K

very good experience. throughout the term everything went smooth all my questions were answered(I had many). I already recommended to family and friends. Keep it up

Moe Ibrahim

I usually rent cars through Costco, and Alamo almost always have the best rates. The service is great too. It's fast and hassle free. I only wish they had more locations in Ottawa...

thomas montgomery

Friendly and helpful staff. Great price and a good ride. Unlike other rental car places, no surprises in the fine print.

patel harsh

I took the car for 3 days and after few kms on the road i notice that there is indication for car door open, which wasn't there before. I had to stop on 401 trying to close the door again and again, but the indication wont go. I had to take it to the mechanic because i didn't wanted my car door to open when i was going high speed. Turns out, the door was bent and was not set up in the right way. Thats about my and my families safety. Company should have checked the cars before giving out for a ride. Disappointed by the service.

L Moon

Fantastic service. The fact that Alamo also supports the American Legion as well as providing great service and selection is a bonus for me. I will definitely rent from Alamo again.

windy hiller

Smooth operation--efficient--got the type of car requested--all went well.

Clint Howitz

I had a great experience overall with Alamo at Winnipeg Airport. I was especially impressed how they handled my situation when returning the car. I accidentally left my sunglasses in the car and called them to let them know. They located the sunglasses and shipped them to me since I was already on my way home. Great customer service!

Dinah H

Added a rental car to my west flight to toronto two days ago (option offered as you book your tickets online). Cost was to be around $38 for the day; we added in a car seat for an extra $7. When we brought the car back at the end of the day, they gave us a receipt stating that they had charged our credit card $108! Renter, beware. We didn't damage the car or buy any extra insurance that could have resulted in these charges. Looking at my credit card statement today, I see that the $108 has gone through, and there is another charge for $68. I'll have to take this up with the company on Monday in business hours, but in the meantime, be wary!

Lori Bowden

Such a quick & easy rental. I had pre-booked and everything was all ready. Staff were friendly both picking up and dropping off. This is the second or third time I've used Alamo and it's been a great experience every time.

Mishka G

Rented my car on June 18th, from YUL. The clerk had his customer service mastered as he offered a relatively cheaper upgrade. It was a pleasure speaking to him and I was out of there in 5 minutes. Car was great, return process was easy as well.

Nuo Cheng

Rent a car in August for 3 Days. On the receipt it says “Toyota Corolla or similar”. So I was expecting Toyota Corolla, or Honda Civic, or Nissan Sentra. None of those, before I could choose they gave me a Kia Soul... Kia Soul!?!? That definitely is NOT the same class as the description. Plus, it is the ugliest car I’ve ever driven. What a shame. 0 Star for me

Arnaud Rossi

(Translated) Good fleet and service (Original) Bon parc automobile et service

Rick Streiff

Fast Friendly service, great cars at Alamo. My group rented three vehicles a Tahoe, Jeep and Traverse for 10 days all in nice condition and we enjoyed the rental experience. I will be back in Buffalo later this year and plan on another Tahoe. Don't forget the EX pass big time saver. Thanks

John Pirrone

The standard SUV that I had reserved was not available when I arrived so they upgraded my rental to a full size luxury SUV at no additional cost!!

Thomas HERVIEU

(Translated) Perfect customer service! The staff are very friendly and very professional. The cars are new and comfortable. Only downside, you never know what you are going to have as a car. (Original) Service client parfait ! Le personnel est très aimable et très pro. Les voitures sont neuves et confortables. Seul bémol, on ne sait jamais ce qu'on va avoir comme voiture.

Brent Minkus

Very reasonable price, quick pick up and drop off. The upgrade was appreciated. Great overal experience.

Ricardo Rincón

Love the car. Good prices.

Raul Soto

Excellent service, very quick check in. I got my car in just a couple of minutes and returning the car at the airport was very easy and fast also. I definitely will rent from Alamo again. Prices are very competitive too. Very good experience.

*S* S*s*S

Ofcourse they were nice and all buttttt that car was so dirty, i hated the smell inside. I actually had to go to the carwash and clean it in & out. The car Still smelled even though i used spray inside.

Mandy 12

Would not rent from this location again. I had ordered a car for 6pm pickup from the airport. We had to uber in from the city to pick it up. When we arrived they told us they had no cars for us. I had paid 600$ which had a no cancel/refund policy. They were pretty much saying that they were keeping the 600$ and not giving us a car. After talking to other car rental companies next to them we were informed that Alamo actually had about ten cars on their lot that were "luxury". When we asked the Alamo staff about those luxury cars they told us we weren't upgrading us to one of those. So instead of upgrading us they wanted to leave us with nothing. I had asked for a manager to which one of the men at the front rudely told us he wasn't going to get them for us. They told us to uber back to the city and come back 5 HOURS LATER! After over an hour of arguing with them someone happened to drop off a Kia Soul early which they assigned to us. They had no problem downgrading our car and keeping the 600$. Really bad experience - do not recommend. The other rental companies at the airport felt bad and were trying to help us.

Zied Mnif

(Translated) not top (Original) pas top

Jessi Does Stuff

By far my favorite rental company in Winnipeg. I travel to the city every other month, and I always rent from Alamo. I've only ever had one issue (they charged me for an extra day due to an "after hours dropoff" when I had actually returned it before my return time, I sent a quick email and they fixed the problem within the hour!) Top notch service! :)

Abhishek Madas

Very nice pleasant and quick service.

Cecilia Zarate

Absolutely horrible customer service, from the counter at the airport to the lower level pick up/drop off area. We took a shuttle across the street to Ace/Fox Car Rental, and suggest all to do the same.

Gabriel Krozkin

Great Location. Super Friendly and professional Staff. Excellent vehicles. Will be back at this location the next time that I am in Winnipeg.

Sheldon H Henderson

I used the computer, it worked. There's not much else to say about this. I did need help finding my car because the computer does not say which way to turn once out the door, but that was easily fixed due to an employee right outside helped to guide me. Friendly and helpful.

Tomáš Kalla

Amazing service, professional people and fast processing. This was my first time I've ever rented a car from a company, I was little bit scared, but they made me change my mind. I could choose from two cars, both of them brand new and undamaged + it had GPS for free. They don't care about little scratches and they provide perfect customer service via phone.

Daniel Mitra

I rented from Alamo on a Saturday afternoon for a day from their Pearson location. Loved the hassle-free service. I booked online, got a very good rate, finished any extras at counter, & got the same class of car as I had requested (with a free option for a bigger one). Returning was also quite easy; got confused about the drop-off spot for a few minutes, but was guided by one of their staff and I was charged the exact amount as my booking. BEST PRO for Alamo is that there is NO EXTRA security deposit. Hertz and Enterprise take a refundable $200 security deposit (or puts a hold on your credit card) in addition to the rental charge, while Avis/Budget requires $350. This may not be a big deal if you enough space on your credit card, and since the hold gets withdrawn. But if you're tight, this is something to keep in mind. 3 things that would be nice to have for Alamo: 1) Ability to pre-pay online 2) Being able to call the direct branch instead of just the 1-800 / 1-888 number 3) Having a North York or Scarborough location

Darnell Robinson

Everyone was very helpful,professional,and friendly. Great Service!!

Bob McGahey

Very good service at the Ottawa airport. The vehicle had a few minor service issues but nothing too serious. The worst part was the extra charge for additional drivers. On a long trip it makes sense to have multiple drivers. It makes no sense to charge more for increased safety. This policy needs to change.

S. ELCY

(Translated) Very good experience at Alamo. Pleasant reception staff both on the way there and back. (Original) Très bonne expérience chez Alamo. Personnel agréable à l'accueil autant à l'aller qu'au retour.

Max Rigsby

Guys working there were nice and accomodating, but OMG, the process was slow. Of all the different rental agencies, these guys were the only one with customers.. I wish I had taken a picture. There were no less than a dozen customers in line, whe the other agencies had none.. they had employees, but they were doing nothing..

Zaven Ghanimian

Horrible customer service. Franky the manger is very UNHELPFUL AND DID NOT accommodate our needs. Customer service was below average, lines were very long. Not recommended to rent here. Use a different rental company you will have a much better experience.

Sandrine Camus

(Translated) In the car we hired housekeeping seemed to be done but we found 2 used masks in the armrest and in the glove box. In this time of pandemic it is inexcusable. When the car got back, when we told the agent, he took note but no apologies, it seemed unimportant to him. (Original) Dans la voiture que nous avons loué le ménage semblait être fait mais nous avons trouvé 2 masques utilisés dans l’accoudoir et dans la boîte à gants. En cette période de pandémie c’est inexcusable. Au retour de la voiture, quand nous l’avons indiqué à l’agent, il a pris acte mais aucune excuse, cela semblait peu important pour lui.

Simon Charlebois

(Translated) Well organized, chose our car in the driveway! (Original) Bien organisé, ont choisi notre voiture dans l'allée !

Oliver Martinez

(Translated) Excellent service (Original) Excelente servicio

Bilal ahmed

Love it excellent customer service every one should go they're and rent your car at buffalo Niagara international airport

Marco Carvalho

Fast and professional, knowledgeable staff made our party of 8 experience seamless.

Matthew Ashby

Drop off was super fast and easy. No problems whatsoever. The attendant who checked us in was courteous and efficient. No complaints

Aniston Arunthavanesan

Better than others car rentals..

janorees

cost - cheap than other rental cars. super friendly staff

Karthikeyan Rajasekar

Fast service & convenient pickup location. Drop off made real easy

Yazdan Veliani

My wife and I have been Alamo's customers on Stanley, Montreal for so many years and we are both very satisfied and happy with the service we receive starting from the manager and all the employees. We should especially name Mr. Emmanuel who has always been so helpful, nice, respective, responsible and with a very good attitude towards all the customers like us. We would deeply like to thank all the representatives of Alamo Bureau on Stanley, Montreal.

Rashesh Shah

Great Service! I've been there several times and there is one of the best customer service I've ever received. Awesome people to talk to you and when you call, they are willing to help you even in complex situations. Good Decision Making exhibits by reps over phone at the location. Very helpful! Always up for satisfying the client as priority in mind. Will always choose Alamo for Rental cars in Montreal. Especially this one. It has always been a great piece of mind to book cars here and enjoy hassle free upgrades as will as rentals with no extra hidden cost.

Gabin Maillet

(Translated) thank you very much to the young man who waited until midnight because of a delay montreal quebec (Original) merci beaucoup au jeune homme qui nous a attendu jusqua minuit à cause d'un retard montreal quebec

Carri Bleuer

Great experience, super flawless to get car and price was beyond amazing. Will definitely use Alamo again!

Ashok Kumar

Good cars and service. Got a clean n new Ford fusion to drive around Dallas.

Larry Ciambella

I reserved a ' drive away happy" deal as I always do. When I got there the gentlemen wanted to give me a pick up(Frontier). I told him I do not want that , his response was: You took a drive away happy deal , what did you expect ?? I do not think that was the appropriate response , I ended up having to pay extra to get a vehicle that was more appropriate.

Reynolds Kanary

I rented through Costco so got a great rate. On arrival I was upgraded from full-size to SUV, excellent vehicle. Unfamiliar with how to start car and use selector knob, an agent very kindly and competently showed me how. What more could a customer ask. Excellent service, return went swiftly and smoothly.

Bhavin Gamit

Great service. Clean cars.

LBN M

Exceptional Customer Service! I recently rented a pickup truck from Alamo and was most impressed by the customer service. Yes the truck was in great condition (it was brand new), the rates were good and everything was ready on time, but what I remember the most was how helpful and friendly the agents were. They both went above and beyond to make sure that I had everything I needed and they made me feel like I was a regular customer, even though it was my first time renting from Alamo. I will definitely use this company again!

Obaidullah Khalid

I booked online but the person at the front desk told me they don't have the same size car as I booked. Normally, the company automatically upgrades to a bigger vehicle (whichever is available) without charging any extra amount, but these guys tried to make me pay more. I had to go through a lot of hassle because of that. Extremely poor service!

Rak Ivz

Usually have a great experience with Alamo, but had a terrible experience with the Ottawa Airport location recently. Did an after-hours return for a one way car rental at this location, received a call the next day claiming that I had damaged the car when I know for a fact that I never did. Alamo did their fake "investigation" and concluded that I am responsible for covering the damages(I have a better chance of winning the lottery than them admitting to having damaged the car themselves). I'm going to continue to rent from Alamo since I've generally had a good experience with them, but I will now be documenting every corner of the car, with photographs, at every step of the way during my rental, especially if I'm ever unfortunate enough to return the car at this location in the future.

Andy Lucki

Renting from Alamo Toronto airport was fast and easy. The Kia Sorento only had 625 kms so basically brand new and a pleasure to drive. Tires were a bit sloppy driving first day so I had a service station check them and discovered all 4 were way over inflated to mid 40's range. Over or under inflated tires can be dangerous ! After correcting the pressure on all 4 tires the SUV handled much better !

Benjamin Grim

I like Alamo car rentals. Have used several times...always positive experience.

András Herner

Everything was fine. Renting was simple, foreign credit card is OK, no problem.

Andrew Oneski

I've been renting cars from here for years on a regular basis. Mikail has always provided fantastic service and goes the extra mile, Thank you!

Olivia

Anytime you call the number no one answers! Also difficult to navigate as google maps list it outside of the airport. Its located inside the airport.

Alden Graham

This location does not take debit. So I had to cancel and go with another provider losing everything I had planned for on this trip. I am very frusterated with the whole thing.

Tomal Sohorab

I have no problem with the YUL staff, the vehicle, and price. All were great. Ending was not. I was asked to provide a review but have yet to receive my receipt. I returned the car on Sept 14, have no confirmation the car was returned, have no digital receipt, and no way to expense this until I get it. I am writing this on Sept 18. I tried to resolve this by calling the call centre - spoke to a defensive and rude rep. I asked if the 5 business day processing was a joke because I immediately receive my receipt with AVIS (Pref Plus) after I return my car (same airport). I cannot rent a car from Alamo as along as they 1) cannot provide a digital receipt and 2) simplify the car return process.

Jonathan Rix

Rented from Alamo at YYZ. Thankful they were open late as we got in after midnight. People were very friendly and helpful. Car was clean. No surprises. Returning the car was easy.

Marc Pellerin

Best deal , Best Company , Friendly staff ,Efficient , Quite happy with my Rental...Paid for a Economy Compact car...Got upgraded (no extra charges) to an Audi Q7...Awesome Deal...Will always rent from Alamo...Thank You

Gary Hook

Overall a good experience. First time I've rented Alamo out of Pearson. They're not the quickest processing, even when one has checked in online, but reasonable efficient. The vehicle was in good shape and they had the window scraper located in an obvious spot inside. Return process went very well.

Kayla Mitchell

Emily was fantastic and all the staff and service was great! I travel frequently for work and I always use Alamo! I highly recommend.

Kobi

I had to rent from Alamo after I had an unfortunate situation with a Honda CRV I was driving. They gave me a vehicle with summer tires.... got stranded on the side of 416 for 3 hours because the tires were incapable of driving out of six inches of snow. Cost me $175 for a tow truck. Two stars because they didn't charge me extra for bringing the car back late. Won't rent from Alamo during winter.

Rick Clark

The easiest pickup and delivery that I have ever experienced at an Airport!

Andrew Coady

My rental was ready & available upon my arrival. Drop off was very quick.

Reg Luce

Great customer service and was also surprised at how affordable was a mini-van rental at the airport location. Quick service in & out in a very short time. Was even late for the return and was not charged any extras.

arMin Parnia

Worst rental company I’ve ever dealt with. The worst customer care. I rented the car for 6hrs to drop of in another location and non of those two branches accepted to communicate with the other one to find the dent was already there. I was about to miss my flight due to poor managment they give me too much stress and even after i called customer care nobody is even apologized. DONT RENT FROM THEM.

Manuel Montenegro

great service and prices.

LAGHA AFNANE

Very disrespectful and incompetent staff !!! Don’t go there! Sunday morning we didn’t have any reservations, we just wanted to rent a car. We asked the guy if alamo if they had a convertible or a charger. And he answered in a very rude and arrogant way “it’s not pick and choose here, you choose the category and I choose the car” We literally felt like he was the client and we were the employees…. So we just left and took the car with another company! And I’m never renting with alamo in my life !!!!!

Ofek Laor

New and excellent car. The service was good, we got a better car than we supposed to get, without asking! Recommended for everyone!!

Hassan Shaikh

Ciya or c or whatever is a rude person. I forgot my phone in a car so yes that is my fault. I ask the front attendant to call him. Man said it would take 5 mins , I had a flight to catch took a good half hour. I told him that next time if it takes time tell your attendant, so he says next time don't forget your phone. Terrible service.

Rafael Ríos

Excellent, good service with good prices.

W. Borozynski

Courteous staff, great car, awesome price. What else could I have asked for? ;)

Emre

It quickly became apparent that we were given a car with a flat tire as it kept deflating from the first day. We called the assistance number and they tried to charge us 80 dollars to change the tire.

giuliano cardella

Good and quick service !

Wei Yuan

This place is just awesome. The employees are always kind and the cars are always super clean. I'll highly recommend Alamo.

Alice Giraud

It was a last minute rental. I used Expedia and got a great deal. I wasn't happy with the first car they gave me, so they immediately replaced it with a better car. Excellent service!

Guilherme Bellini

Excellent Experience in the attendance, upgrade and return of the car.

daniel midence

The girl who gave us and received the car at the parking lot was amazing !!!

Karsen Heidenreich

Good ole Air Canada arriving late as usual, we arrived at YYT upon 2am closing, I was very grateful that Promise stayed late to make sure I would get my rental and not be stranded at airport at 0200am (no Uber or Lyft on Newfoundland)

Cindy Tsu (Tsunami)

No wait at the counter when I arrived. Fast and easy transaction. Prices were perfect for the 3 days I was in Buffalo.

FINOY JOHNSON

Rented a minivan for a day. The one-day rate was pretty high. The staff was good; the car was very good.

Vimaldeep Kaur

Excellent service every time from front staff to people checking out your vehicle on return. This is the second time they have upgraded me to a SUV from a full size car for no extra charge. Great job guys. Also their prices are extremely competitive, their hours are most flexible and they have the latest high-end vehicles with all features included like remote starter, rear view camera, keyless entry and even GPS sometimes. Can't get better service anywhere else. I am always going to be sticking with Alamo airport location for my car rental needs.

Mayur Mehta

Very bad. When I reached with my reservation, I was told there is no car available even though I had confirmed reservation....

Eli Ergas

Vehicle was filthy inside at pick up. I couldn't take another car as it was the only of vehicle type I reserved. I informed the 3 attendants standing around chatting. One of them gave me 3 dry paper towels. I asked him to get them wet. He gave me a can of spray cleaning product. I asked why I have to clean my own car and the response was that "they tell us cars are clean" which I assume referred to the Alamo employees who are responsible for cleaning. Terrible service.

Sebastian Lehmann

Absolut gute Erfahrungen gemacht! :) wir hatten uns bei dem Datum zur Anmietung eines Autos um eine Woche vertan. Uns wurde ohne Probleme geholfen und wir konnten nach 10 Minuten das Auto holen! Nochmals vielen Dank dafür!! :)

Louis D

Very friendly and efficient people at the Alamo counter at Pearson Airport Tml 3. Great SUV, clean and perfect condition!

Nancy Carr

This rental company charged me 2 different times on 2 different credit cards. I was assured by the manager that he would take care of this. Nothing has been done. I have 2 charges from 1 rental. I would not recommend this company at all. (The only way I could click on POST was to give a star rating, otherwise, I would not have given any star rating).

Pierre Ferland

Inneficient. Booked via AirMiles but got surprised charged because a small difference in time of drop-off.. Return was excruciating as someone else made a mistake apparently returning the car while we were still using it. unsettling experience with staff who give us attitude when we were concerned on possible future charge. Bad experience. Not sure I'll use this company again in Quebec.

Dave N

Car was ready as promised, i was helped to pick out my car, the car ran perfect, checkin was quick. Thanks again Alamo.

Stephen Dann

Nice range of cars

Kathy Gonzalez [Eisenberg ES]

Outstanding service!

Masoud Barakatain

I have been renting with Alamo at this location for more than 4 years. The service has always been reliable, friendly, and fast. The delays in pick-up or drop-off are minimized and cars are always in very good condition. I am very happy with them.

Alain Marcoux

Got my car in less than 5 minutes!!! Good work as usual.

Siavash Nabavizadeh

Polite and supportive agents.

Jessica Contreras

Better then budget

Eddy Z

Booked a reservation online from Alamo's website. Took a taxi to go pick it up the next day and the front desk person told me the reservation was canceled because they didn't have a car available. I didn't receive any cancellation notices whatsoever so I was pretty upset and asked her to help me book another car at which point she gets annoyed. I wanted to talk to the manager to see if there was anything that could be done and the front desk lady screams at me to go sit down and wait because she has other customers to serve.

Nathan Trembley

Great pricing and service

Tanya Y.

The service was very good. I also liked the price of rental.

Fabian

Unfriendly employee who was very uncooperative and did not seem qualified to do her job.

Gil Shapir

Terrible. 1) Got a car without any documents (license and insurance). When complaining the response was that they can't check each car and that clients take those papers. Of course If the client don't check for the missing papers I might find out about it too late. 2) When returned they could not get me a receipt. Has to call the manager on duty to settle this down

Ashish Sharma

Excellent service as always with great car selection.

Sean Baker

A terrible experience! When we booked with Alamo (directly) we asked specifically if we could book, …

Navid Mehrjoo

Quality services.

Seán Daly

I rent often, and this place is great! I liveinl Toronto, but go to airport for rentals...still cheap. People are wonderful, service is quick and easy. Every time.

Émylie T.

(Translated) Very nice experience :) I had reserved a vehicle at the downtown Alamo for the Easter weekend and they called me the same day to tell me that there was no more car available ... Panicking I made a last minute reservation at the Alamo from the airport with the accelerated check-in for 4pm. I arrived 20 minutes early and the gentleman immediately checked my license and my credit card and then told me about the insurance. I then signed the contract and the beautiful car was in my hands in no time. The car was also of a higher class than the one I had reserved! For the return trip, it was great. I gave the keys to the gentleman and he told me that I could already leave. A very clear and detailed invoice then appeared in my Alamo Insiders account the same day. My only complaint is that initially I was not advised of the gasoline options. I could have saved some money by going to refuel myself instead of paying $ 44 for the refueling charge. In addition, it should be noted that a fee of $ 20 apply if you are under 25 and a fee of $ 17.55 + $ 4.10 for the private location (airport parking). However, I already knew this in advance before I even got there. Basically, I wouldn't hesitate to do business with them again :) (Original) Très belle expérience :) J'avais réservé un véhicule au Alamo du centre ville pour le weekend de Pâques et on m'appelle le jour même pour me dire qu'il n'y avait plus d'auto disponible... Prise de panique je fais une réservation de dernière minute au Alamo de l'aéroport avec le accelerated check-in pour 4pm. Je suis arrivée 20 min d'avance et le monsieur a immédiatement vérifié mon permis et ma carte de crédit puis il m'a parlée de l'assurance. J'ai ensuite signé le contrat et la belle auto était entre mes mains en un rien de temps. L'auto était également d'une classe supérieure à celle dont j'avais réservée ! Pour le retour, c'était super. J'ai donné les clés au monsieur et il m'a dit que je pouvais déjà partir. Une facture très claire et détaillée est ensuite apparue dans mon compte Alamo Insiders le jour même. Ma seule plainte est le fait qu'au départ on ne m'a pas avisée des options d'essence. J'aurais pu sauver de l'argent en allant faire le plein moi-même à la place de payer 44$ pour le refueling charge. De plus, il est à noter que des frais de 20$ s'appliquent si vous avez moins de 25 ans et des frais de 17,55$ + 4,10$ pour l'emplacement privé (parking de l'aéroport). Cependant, je le savais déjà d'avance avant même d'arriver là bas. En gros, je n'hésiterais pas à refaire affaires avec eux :)

Manveer Singh

Had to wait for more than 45 mins. to get a car even though I had confirmed my booking with them on call, two days before picking up the vehicle. Few weeks later, did my 2nd reservation, that went fine. I hope to receive same service in future. So that I can increase the stars too.

Nadira Charaniya

I had a wonderful experience. The vehicle was first rate and reasonably priced. What was best, however, was the fact that they stayed open and waiting for us an hour and a half after their closing time because our flight was delayed (and did so with a smile). In addition, they sent a follow up welcome email that was both professional and friendly.

Amr Hefni

Although I rented before with Alamo last year, there's a clear difference from other companies even Enterprise (same group). The agent first didn't want to add my spouse on the contract despite having a copy of her permit and I always add her without problems claiming she should be present in person. Second he added a surcharge for her although she's my partner and all agencies in QC and perhaps everywhere in Canada do it without any charge. He only removed it after calling his colleague.

Rob Sawchuk

I returned the vehicle early in the morning before Alamo was open, and just used the key drop. I would have appreciated at least receiving an email with my final billing total, however none was sent to me. Other than that, service was fine and the vehicle was excellent.

Richard Wieler

Great service at a very convenient location. Lee was very accommodating and made sure our vehicle was ready to go and extreamly clean.

Jason Yang

Its alright, the rates are far more reasonable in comparison to the others in the same location. The reason for being 3 stars is that it took nearly 30min as the line up was so long! Granted we were there at 945pm so it was only one staff member. Good rates, need more staff but that's easier said than done.

Adam Demjen

Friendly and helpful staff, nice discounts. Sometimes they run out of cars, so it's good to reserve online much in advance.

David Lahm

the pick up in Buffalo and later the return in Miami went quickly and without problems. We got a much bigger and better car than we had booked

Naloel DZE

(Translated) A rental that went perfectly. Everything was booked from France. The pick-up was quick as was the delivery of the vehicle. The little extra a very nice upgrade: Chrysler 300c. (Original) Une location qui s'est déroulée idéalement. Tout a été réservé de France. La prise en charge a été rapide tout comme la remise du véhicule. Le petit plus un surclassement très agréable : Chrysler 300c.

Shaugn Schwartz

Generally good. The guy at the front desk was a bit rude. Car return was perfect and easy

Veronica W

Travelling from Saskatoon to Toronto, we had originally reserved a car through another company but a few days before our trip we realized in the fine print that we must have a credit card in the driver's name at time of pickup. Unfortunately my travel companion (who would be the one driving since I do not have a license) did not have a credit card in their name. I was hoping we could use one of my credit cards. So, we cancelled our reservation with the other rental company and we were frantically searching online for a rental company that didn't have this clause. We eventually stumbled upon ALAMO. We decided to call the 1-800 number and told them our situation and asked what our options were. We were told that Alamo WOULD accept a CANADIAN DEBIT CARD at time of pickup if we provided a proof of itinerary. So, on that advice, we went ahead and booked with ALAMO. On the day we arrived in Ontario, we went to the in-terminal Alamo counter, we waited in line for 20 minutes, and once we arrived at the desk we were turned away. We explained that we had called the Alamo 1-800 number and we were told that we could use a debit card with proof of itinerary, and not only were we told NO, but the clerk was extremely rude about it! He said there is no such practice and whoever told us that was "WRONG" and that we were being "rediculous" because "it's really not too much to ask to have a credit card in the driver's name" (please again keep in mind I had 3 credit cards to use but unfortunately none were in my companions name who would be the one driving). He also told us (in a very sarcastic and snarky tone) "good luck finding someone who will rent anything to you". So on the advice of a customer service agent at ALAMO, we travelled half way across the country thinking we had a vehicle lined up for us. And instead we were left stuck at the airport without any mode of transportation after an 8 hour travel day. I have never felt more helpless and alone in my entire life. We had no idea what we were going to do since we were to be staying in Hamilton but we were stranded at the Toronto Airport (which in itself is VERY overwhelming). Ultimately we took a 130$ cab to Hamilton and after a few days of searching we FINALLY found someone who would rent to us (private renters). I have now read other reviews and it seems like rude clerks seems to be a theme at this location. The mistake that the customer service representative at the 1-800 number ended up costing us hundreds of dollars. Never again. Please avoid this place.

Grant Stewart

Luca was very helpful, lovely car, much appreciated.

david applebaum

Very friendly counter staff. The car they gave us was clean and the whole renting process was relatively painless.

Allison Teerlink

These guys were great! Reasonably priced too. Would recommend signing up for Alamo insiders for additional discounts. My only complaint is that they charged extra to add another driver but this is probably common amongst all car rental places.

Shyla Power

Recently rented out of YHZ. We had booked a minivan for a week. Upon arrival, there were no minivans available due to extended rentals etc. so they offered us a standard SUV that still seated 7. That was fine with us as there was only 4 of us and there was plenty of room for the luggage in the SUV. They also gave us a free tank of gas for the inconvenience. Great service!

Jim Cram

The rental was great, no problems and service was great. Would recommend you to anyone. Jim Cram

bjr

(Translated) Absolutely poor service! I rented a car for a week with Alamo. Arrived on site, the employee is extremely unpleasant, not the slightest smile, he speaks to me in a dry and impatient tone. He serves me in English although I persist in answering him in French. He gives me the contract (all in English too) and urges me to sign without explaining anything to me. He charges me the rental price ($ 150) plus a $ 400 deposit. When I bring the vehicle back, the reception is always so unpleasant. I ask how it will work for the final payment. The employee tells me to leave and that he will take care of it. He doesn't check the vehicle with me, he doesn't explain the billing. Once I get home, I receive the famous invoice: $ 320 rather than the $ 150 on which I had agreed to rent! I was charged an extra $ 20 / day that no one had ever told me about. In short, if you want to get cheated, you know where to go! (Original) Service absolument médiocre! J'ai loué une voiture pour une semaine avec Alamo. Arrivée sur place, l'employé est extrêmement désagréable, pas le moindre sourire, il me parle d'un ton sec et impatient. Il me sert en anglais bien que je persiste à lui répondre en français. Il me sort le contrat (tout en anglais également) et me presse de signer sans m'expliquer quoi que ce soit. Il me fait payer le prix de la location (150$) plus un dépôt de 400$. Lorsque je ramène le véhicule, l'accueil est toujours aussi désagréable. Je demande comment ça va fonctionner pour le paiement final. L'employé me dit de quitter et qu'il va s'en charger. Il ne vérifie pas le véhicule avec moi, il n'explique pas la facturation. Une fois arrivée chez moi, je reçois la fameuse facture: 320$ plutôt que le 150$ sur lequel je m'étais entendue à la location! On m'a chargé un 20$/jour supplémentaire dont personne ne m'avait jamais parlé. Bref, si vous souhaitez vous faire escroquer, vous savez où aller!

Jean Cope

Service was excellent and personalized. Car was appropriate and functioned well. Very happy with Alamo

Clark Barr

Very quick car return - the best I have seen. Also had a great experience with the customer service in general.

Bridget Ridley

Initially I had poorly reviewed this location based on a negative experience I had with this company. But to follow up Alamo apologized for the problems and their customer service to help rectify the situation was very good. Booked a vehicle. Our flight was delayed so we called Alamo to let them know. They had told us they would wait past close to make sure we could pick up the vehicle. We showed up, no one there, place is closed. Called customer service and they were no help. Offered no assistance or alternative. We were left stranded at Toronto airport with no vehicle, at night until 6am when they reopen. Our drive was far too long for a taxi. We missed our meeting in the morning. This also happened to several other travellers at the same time as us. Our drive was too far for a taxi. Very poor customer service. Would never use this company again or recommend it to others.

Tim Simmons

The staff are fantastic and very helpful at the Montreal YUL airport location. They have a good selection of cars and even trucks.

Chris Mullin

Rented my first car from them . Great price,great customer service. Would recommend them anytime. Rented me a beautiful 2021 Dodge charger.

Boris Kerjner - Mind Mastery

We loved the Ford Fusion Hybrid that we rented. The pricing was excellent and the car too! The only problem was when we first went to pick up the car at YVR airport - after going through the line at the kiosk and paying for our rental, we ended up waiting in the cold parking lot for *over an hour* for the staff to bring us the rental car.. In that time the parking lot staff brought us TWO wrong cars - we paid for a Hybrid and they were trying to convince us to take the non-hybrid ford fusion, telling us, "It's a good car!" Apart from that frustration and delay at the start we had an amazing road trip and very easy rental return at the end. Highly recommend Alamo for their quality fleet and excellent pricing.

Andy Hunter

This was our second Alamo rental in a two week period & we were really impressed. Once again, the counter staff was friendly, helpful & attentive. The vehicle was pulled up right in front for us which made loading our baggage very convenient. The car was spotlessly clean, pretty much free from marks, scratches and scuffs. The rate we received was great, beating out the rate offered by other agencies. We really couldn't ask for anything more! Well done, Alamo!

Ashish Bishnoi

Unreliable service. Booked car for 10am pick up today and its 1130am they still dont have a car and asking to wait another 2 to 3 hours. No realisation that people may be picking up car for some appointments or plans and cant afford to wait half day to get their "reserved" vehicle. Alamo, please dont take reservations if can't be fulfilled or mention on your website of such delayed service so customers prepare and book accordingly.

Shouvik Nag

I rented two vehicles from the Alamo team at YYZ - one for short term and the other for 5 days within a span of two weeks. Both vehicles (Hyundai Tucson & Mitsubishi Outlander) were immaculate - clean, fuel efficient and top quality. Being an international client, the staff was not only efficient in both cases but super knowledgeable, courteous and helpful. Pricing was well worth the vehicle and service. I would have rated them 7 stars but Google only allows until 5.

Irfan Ulla

I have always trusted Alamo for rental cars, they are best in terms of pricing and condition of car (I always got fairly new car).

Irfan Ulla

I have always trusted Alamo for rental cars, they are best in terms of pricing and condition of car (I always got fairly new car).

Golden Leaf

Hell expensive

James Park

I always have positive experience with Alamo. Staffs are efficient and professional. Customer service is outstanding and I never had issue with vehicles they gave me ;) definitely the best one to go for among all other car rental companies at YVR

Victor Yeung

Booked a car and called them 3 weeks before to let them know our flight landed after they closed. The person on the phone assured us it was ok to pickup and that they could accommodate us. We called on the day of and then they suddenly told us we couldn't pickup because they would be closed. The representative was very rude and wasn't helpful at all.

Sandra Hakanson

I rented from YVR. The front counter staff barely gave me the time of day when I approached the counter. It was a good thing it wasn't my 1st time renting a vehicle. The rental car was in good condition, the price was fair and the location was great. The staff certainly could have been friendlier.

Bijan Hezarkhani

I recommend Alamo over all other available providers here. Extremely helpful and go the extra mile. If you have the chance make sure you speak to Rai! He's the man!

Brock Fownes

Polite and friendly staff. Efficient and speedy service.

Brendon Paul

Quick and efficient on a Sunday night - great upgrade helps as well. Usually rent Hertz, but will consider Alamo in the future.

Donna Clarke

Everything was fine, except the self-serve kiosk I used was not working. It let me go thru all the information and input, then advised at the very end it was out of order. Should have been a sign put on it. Wasted my time, and I ended up at the end of the lineup at the counter. Otherwise, friendly counter staff, and a great vehicle.

Alexe & Roch X

(Translated) Two rentals made in the space of a year and two VERY bad experiences at this agency. I made all of my reservations online - without the slightest difficulty - but at the time of settling and recovering the keys in agency, the galleys are the same: - Sermonage to be passed by the platform FR (as a tourist, it is rather logical); - Can not use his MasterCard (so-called "Debit"); - Can not use the card of his spouse - non-driver - to alleviate the previous situation. No solution is proposed. Only after hesitation to cancel the reservation completely, you will be presented with incredible charges (with a very unpleasant tone) to rent a car. Rather ironic because all these problems are nonexistent in Avis, a month earlier, with the same means of payment. Conclusion: The choice of vehicles / vehicles are impeccable, but FUYEZ this agency! (Original) Deux locations faites en l'espace d'une année et deux TRÈS mauvaises expériences à cette agence. J'ai effectué l'ensemble de mes réservations en ligne - sans la moindre difficulté - mais au moment de régler et de récupérer les clefs en agence, les galères sont les mêmes : - Sermonage pour être passée par la plateforme FR (en tant que touriste, c'est plutôt logique) ; - Impossible d'utiliser sa carte MasterCard (soi-disant "Débit" ) ; - Impossible d'utiliser la carte de son conjoint - non conducteur - pour pallier à la précédente situation. Aucune solution n'est proposée. Ce n'est qu'après hésitation d'annuler complètement la réservation que des frais hallucinants sont proposés (avec un ton fort désagréable) pour louer un véhicule. Plutôt ironique car tous ces problèmes sont inexistants chez Avis, un mois plus tôt, avec les même moyens de paiement. Conclusion : Le choix des véhicules / les véhicules sont impeccables, mais FUYEZ cette agence !

Bob Rempel (RempelGroup)

At Winnipeg Airport. Quick processing at counter. Excellent policy on credit card holds-charging only cost of rental, at this location. Fast return processing. Very satisfied.

Steven Cole

Arrived YYZ Terminal 3; had to pick up in Terminal 1 (Covid consolidation of operations). Easy enough to find. Had already completed a confirmation and added my extra driver online. Was told to go pick any car I wanted and exit the parkade. Used Costco members discount to book the car online Costco Travel. Made selecting a car with Alamo a no brainer. Received a brand new VW Tiguan for our trip (had only 23 kms on it). Really nice vehicle, except it only has two USB-C ports for charging and media extension and our iPhones are the older variety that need the larger B type port to plug in. Lots of room in the back. Return was easy enough; Just follow the signs all the way to the end. PDF receipt emailed promptly.

Adilson J de Souza

(Translated) A good video store. The lowest rates. (Original) Uma boa locadora. As menores tarifas.

Jonathan Weizineau

(Translated) It's been more than 10 rentals that I made at this place and I would continue to do it for sure, the vehicles are always clean in good condition and very recent, I have never had any problems with the vehicles I highly recommend alamo for your car rentals !!! (Original) Cela fait plus de 10 locations que je fait a cet endroit et je continuerais d en faire c est certain ,es vehicules sont toujours propre en bon etat et très récent , je n ai jamais eu de problemes avec les vehicules je recommande fortement alamo pour vos locations de voiture !!!

Gav Peters

A really bad experience. They claimed damage to the car which I was unaware of, and didn't contact me at all during their "investigation" instead they passed my information to a debt collection agency who hounded me for payment on a charge that I had no way of disputing. Despite trying to contact them several times to discuss, none of my calls were answered or returned. Their system is so poor that they didn't actually have my details on file to give the collection agency. I learned a harsh lesson in doing the right thing. Don't use them if you have any expectation of customer service or hope that they will do right by you as a customer.

Joe Udwari

Car was very nice and a great value. Service staff were courteous and speedy. Would rent here again.

silvia diaz

(Translated) Everything was organized for the collection and delivery of the car (Original) Todo estaba organizado para la recogida y entrega del carro

David Friedman

Car was good. I didn't have any problems with it. I wish the girl at the counter that waited on me was a bit friendlier but other than that it was an OK experience.

Jacques Dupuis

I always like going to this location, friendly staff, service is fast and i sometime get an upgrade which is great. The check out is supper fast and the staff is allways ask about the car and how the service was. Thank you.

William Ashley

Got a free upgrade to 2020 Mercedes E350 4matic so... total with insurance was 50$ for the day.. Very impressive!

Joe B

Amazing experience from start to finish. When I landed at Pearson's Terminal 3 I headed over to the Alamo rental location. It really wasn't that hard to find, even though I'm not especially familiar with Pearson. Follow the signs. They're located beside National. Perhaps I helped my cause because I checked in (online) with Alamo a few hours in advance, but, it took just minutes for me to be on my way. They didn't push any extra insurance after I told them I was already covered on my own. When they took me out to get my vehicle they gave me the pick of at least 4 different vehicles. I had to catch a very early morning flight out of Pearson this morning and so I had to return this vehicle to the Alamo location (this time at the other Terminal - 1) at 4 AM, with nobody around. Again, even with my limited experience with the airport, and it being in the middle of the night, I was able to easily find where I had to drop off the rental vehicle, by following the signs. I dropped off the vehicle in the lot, put the keys in the drop off box and it was as easy as that. Later today, I called them and made sure they had successfully processed the return of my vehicle. They had, and there were no extra charges that applied. They even emailed me a receipt for everything, at my request. At around $30/day for the base rate (via Hotwire) I would say I got a heck of a deal on this rental. The vehicle was new (only 4,000 miles on it) and I had unlimited mileage. If you need to rent a vehicle at Pearson airport in Toronto make sure that you make ALAMO part of your vehicle rental plans!

Lindsay Steiner

I've never had a bad experience renting with Alamo and this location was no different. Fast and friendly service. Was my first time renting with Alamo in Canada and it was a smooth process. Truly the only rental I will use!

E Ike

Excellent service and great fleet of cars. I will definitely be renting from Alamo again. Nice touch sending an email of the nearest refueling location a day before drop off.

Wanki Oh

Everything was so good-!!!

Farakh Rahi

Had great experience! Both in picking up and dropping it off. Plus, absolutely loved the upgrade.

Johnny O

Took no time to get the car. keys and vehicle were delivered 15 feet from us. Car was in excellent shape and fun to drive. The professionals at check in and out were top notch. A pleasant experience for someone new to the car rental game.

Beatrice Walker

Car smelled of old cigarette smoke and was not cleaned properly. However, when I returned the car the agent did reduce my rental charges.

Albert Ferris

I booked the vehicle on-line and check-in was smooth. Sharanon, the young lady who actually "delivered" us to the vehicle was extremely pleasant. The young lady who was there when we checked back in and again, a very pleasant experience. The vehicle was clean and the gas mileage (6.1 Liters/100Km was great. I only book with Alamo, remember the Alamo.

Graham Mann

Always solid, convenient service, and the lowest prices.

Terry Driedger

Very rarely have I been disappointed in the service and I have rented for years from Alamo. How about creating a phone app for making reservations?

Kari Sergent

We rented from the Rochester Airport and it was a great experience. From gentleman doing the paperwork and offering me a bottle of water to the time I obtained the vehicle. Service was quick, courteous and very professional. I have rented from other agencies and the experience was nothing like this. We will definitely rent from them again and we have referred friends and family!

Deb Tozzo

The staff in Winnipeg was great! Friendly & efficient. The car was clean and the price was right. My overall experience was positive and I would be happy to recommend them to others.

Jorge Gomez

I rent a car a couple days ago in the moment I bring the car, they want charge for a small damage under the front bumper is difficult to see right away you need to go in your knees to see it, and now I receive a documents to fill for the insurance. That's clearly they want to change to the first person they can.

Ray Z

Very poor service by the management. When we picked up and inspected the car, the car was still very dirty, muddy both inside and out. We had to ask them to take it back to have it cleaned twice, even after that, the car was still dirty (see pictures ) after it was said to be cleaner, twice. The car smelled smoked as well. The worst was the manager's attitude... He couldn't care less about what we pointed out to him. Felt like we were unreasonably bothered him.

Christopher Da Costa

I had a pretty good experience with this location. Service in person and over the phone was great and fast! I had a 2 week rental, and the day I got the car, the Alamo sales rep emailed me which was nice, however i emailed this person back twice throughout my rental and didnt get a response. If email will be a point of contact it would be appreciated if someone actually responded or provided their working hours/any vacations. I also found it difficult to get a hold of a Alamo representative over the phone, which was frustrating. I had to extend my rental by two days due to a funeral, and received a discount based on the circumstances, I was pleased with this service and understanding as well (even though I had to ask for the discount). Overall good experience! Some work needed on email and phone communication.

Kate Wiles

Great experience!

Alessja Gluscov

Unreliable. After we made a reservation beginning of July and called twice in between the reservation day and the pickup day, including just the night before, to confirm the reservation and make sure everything is fine, we arrive the pickup day to be told there are no cars and some stories about shipments etc. Not only didn't they bother to call us the night before, but when we called they didn't bother to give us a heads-up, so we'd arrange smth else. All this for a car rented for 14 days with a drop-off in a different city and a whole vacation planned around. (No refunds on hotels).

Patrick Wilson

Good Experience and great car while on vacation. Prices were good

Lisa Helfrick

It was quick and easy. They reversed a charge without hesitation. The vehicle we had was great. I always use Alamo and have always been happy. Price is right as well.

Linda Johnson

Great place to rent from

Karen N

I previously wrote that: "One star is too many for this rental car office. I cannot recommend Alamo to anyone...don't leave anything in the vehicle because you will never see it again, even if it is a key that you attached to the ring with the vehicle key and fob for safe keeping during your rental period; not sure why they even have a lost and found." but it turns out that Alamo just needed more time to find my keys and have now contacted me that they have found them, so I am Alamo all the way again!

Michelle Turenne-Smith

I rented a vehicle on Friday, September 7 at Toronto Airport. The first Friday of TIFF. Was in line at 2pm. Serviced at 3:15. Huge line-ups! Alamo charged me an extra 97.00 for the premium location, premium line-ups included? Thankfully, the adjacent counter, National, assisted and the queue started to move. I checked in on line but it still takes time to process customers. Luckily, the Customer Service person was excellent! Alamo does have some good deals but my time is too important to wait in line.

Flávia Pereira

(Translated) Very caring people. excellent experience. (Original) Des gens très attentionnés. excellente expérience.

Marc Harris

My rental experience was very good. The Agent was very fast and efficient as well as very personable. The Agent made every effort to provide a car from the list I had indicated and went the extra mile and brought it up to the curb by the counter for me. I am a big man and I am also handicapped so the extra assistance greatly enhances my experience with Alamo car rental!!. Great job!!

M Garv

Halifax air port location, service was very good, thanks

Luke Kitching

Very convenient and new vehicles. Hassle free!

Ingrid U.

Flexible and good pricing. Be careful and book your car early for the holiday season as they run out of car fast. Book for an early pickup during that period To have access To a broader selection of cars(especially Premium cars). When you bring back your car check the receipt To see if they did not overcharged you. This happened to me and i am still waiting for the refund on my bank account. On a good side : service and customer representatives are really knowledgeable, helpful and patient.

Shibalik Chakraborty

Overall good experience. The car we got had enough space for 2 large suitcases at the back as well. Customer service was curteous and helpful.

Vahid Khorasani

In general, this is a good car rental center. I have mostly received good services except few issues. Keep in mind to carefully check the vehicle before accepting it and also check the fuel to be completely full.

michael walsh

After arriving at 6PM we went to the Alamo counter to find no one there. A sign read "go to enterprises desk". We did and were then 8th in line, and there was only 1 person serving all customers. We waited well over a half hour to get assistance. Avoid Alamo in St. John's NF at all cost. They leave you hanging out to dry.

Habib Rabiei

Very good car rental company.

Carla Soto

I've rented from Alamo several times and every time the service is excellent. Reserved a mid size car for my stay in Vancouver and was upgraded to a Ford Flex. Excellent car, very comfortable ride and roomy. Easy pickup and drop off. Overall excellent experience.

John Noland

Super easy check in. The attendant was very nice and welcoming.

Xenia Bubel

Great service!

Executive Pastor

Painless and quick on the road - much appreciated.

Norm Koch

We rented a mid size car in Orlando for 17 days that initially had an issue which we reported upon vehicle return. We explained the issue to Hector who greeted us on the return. He listened and was very cordial with what we explained and took care of our concern immediately without hesitation! Thank you Alamo and a special thank you to Hector for the great customer service experience. We will be back, often!

Lady Boner69

Car rental is great, price is somewhat fair. Alamo is definitely cheaper than Avis and Hertz. But watch out for their insurance inflate price gauge. They will ask if you want to be charged CAD $30/day when you can find a 3rd party for less than CAD $15/day, when you sign some agreement.

Daniel T Gramkee, Photographic Artist

Great service that I’m very happy with. My husband and I usually rent cars while commuting state to state,and last month we came upon Alamo. We had great experience so far. Had some late droff off concern and one of their agents Max sorted it all out. I’m very glad to be an Alamo customer. Definitely going to rent again or maybe every time we’re in New York. Thank you. You guys are awesome

Mark Rocchio

Was almost denied a rental with 2 credit cards and BC/MED card with picture. Wanted a passport or other govt issued card with image. Crazy. Thanks to the manager for oking the rental.

Mark Whitton

I had a poor experience dealing with Alamo Rental car Ottawa. I booked a car for an expensive one way rental from Ottawa to Montreal months in advance. When I arrived, they said they had no cars but had a pickup truck. I asked again for a car but they said they were none and I had to wait until someone brought one back. Obviously, they do not understand the concept of a "reservation" (reference Seinfeld). I looked in the truck and it was dirty inside and I said I would not take it. They then offered another truck which had all-season tires and they said they did not offer it first because the dirty one had snow tires (note: no snow on the ground, none in forecast). Meanwhile, they were trying the "buy a full tank of gas" ripoff with some Colombian tourists. I ended up taking the cleaner truck and it was transportation and it worked but I will remember the Alamo, Never Again!!

Helen Megan

The car itself was great. A KIA, Kona, which I really liked. It had 23 km on it. It was almost too new, as the bluetooth part wasn't set up. It wanted me to put an Android app on my phone. The Alamo guy got it to work for phone, at least, but I had to navigate by my phone with no sound because the Bluetooth was connected for calls only. Too much technology for a rental, unless Alamo wants to set it up for me. But I still loved the car and your guys are always very good to me. Thanks, Alamo.

Laurie Hooper

I had reserved for a compact car but ended up with an SUV because no compact cars were available. They did upgrade me to a luxury car, which turned out fine. I also had to wait about 25 minutes to get a car, as they did not have one ready at the time I had scheduled. Overall, my experience at the rental desk was disappointing - I have rented cars with other companies where things are handled much more smoothly and quickly. Even though Alamo's price was less, I would rather pay more for better service and go with another company next time.

Dannyco Hair

(Translated) Worst customer service and experience !! I explain to you.. Although I am Canadian, with a Canadian driver's license, the agent did not want to rent the car to me because I did not want to take the insurance it offered me, I was obliged to show proof of insurance otherwise I could not rent the car, although I told him that I had one ... not to mention that the agent (Diana) was anything but professional, even contemptuous of my partner and me. She was taking the situation personal and unprofessional ...? It was our feeling. My partner has rented cars from this branch very often and has never had any kind of questions and such bad service .. he even has a "good record" and has been a loyal customer for a while. This is nothing to understand. So I could not rent a car and find myself very badly taken this evening. I wrote a message to customer service and I am still waiting for a response but above all to understand what happened. I rarely write reviews but really I don't recommend this rental place, big disappointment for such simple and essential service. 1 star is already very generous. (Original) Pire service et experience client!! Je vous explique.. Malgré que je sois Canadienne, avec un permis de conduire Canadien, l'agent n'a pas voulu me louer la voiture car je ne voulais pas prendre l'assurance qu'elle m'offrait, j'étais obligé de montrer un preuve d'assurance sinon je ne pouvais pas loué la voiture, alors que je lui ai dis que j'en avais une... sans oublier que l'agent (Diana) était tout sauf professionnelle, voir même méprisante envers mon conjoint et moi. Elle prenait la situation personnelle et non professionnel...? Cela fut notre ressenti bien. Mon conjoint a très souvent loué des voitures à cette succursale et n'a jamais eu de genre de questions et un aussi mauvais service.. il a même un "bon dossier" et a été un client fidèle a un moment. Cela n'est a rien comprendre.. Je n'ai donc pas pu louer de voiture et me retrouve très mal prise ce soir. J'ai écrit un message au service a la cliente et je suis toujours en attente de réponse mais surtout de comprendre ce qui est arrivé. J'écris rarement des commentaires mais vraiment je ne recommande pas cet endroit de location, grosse deception pour un service si simple et essentiel. 1 etoile est deja tres genereux.

sauthier emmanuel

(Translated) Fast and impeccable service, on several occasions a very professional welcome, great quality, choice, speed of handling, good vehicles from good recent brands, never had any problems, good competitive prices, I highly recommend, quick departure, perfect return ... good service, i will go back (Original) Service rapide et impeccable, a plusieurs reprise un acceuil tresprofessionel, une grande qulite,du choix , rapidite de prise en main,de bons vehicules de bonnes marques recentes,jamais eu de soucis, de bons prix competitifs,je recommande vivement, depart rapide, retour parfait... de bons service,jy retournerai

Hugo Lopez

The staff at this branch is exceptional. You would think after years of renting from this location you would get used to it, but the service I goes everytime far beyond my expectations. Tl;nr: professional staff, clean vehicles and quick check-in/check-outs.

Janice Geronimo

It's easy convenient fast service, CSR helpful we always rent at Alamo for years price is reasonable car is ready and clean.

David Bromwich

Quick check-in, free upgrade, great price. What more could you wish for?

Marissa Dee

Alamo had the best rate for my last minute booking! I actually made the reservation while flying to Buffalo. Checking-in (connected to the airport) and getting the rental was hassle-free, and when I was confused about starting the fancy hybrid car, one of the reps helped me and was so kind. The car was in near perfect condition and I had zero issues on my 4 day trip. Returning the car was also just as easy, and there were no surprises. If I have to rent while traveling in the Buffalo I will certainly rent with Alamo again.

Joël Savard

(Translated) Very good customer service. Excellent car I had a full size 2017 Kia Optima vehicle with full equipment for an excellent price !! (Original) Très bon service à la clientèle. Excellente voiture j’avais un véhicule pleine grandeur Kia Optima 2017 avec équipement complet pour un excellent prix!!

Alan Prollamante

Counter person, lot attendant and customer service over the phone (when I extended the rental) are all very helpful and friendly. My only gripe was that the premium upgrade that was given to me from the counter was not available on the lot. Otherwise, it could have been 5 stars.

Nicolas Cuillery

(Translated) Quite a lot of waiting on arrival, always difficult when coming out of a long plane trip. My car was not yet ready, the clerk suggested that I go eat in the airport and come back with the restaurant bill which was deducted from the rental price. I found that to be very correct. The car (beautiful Ford Taurus) was the cheapest I have ever had in Canada, and not just thanks to the restaurant discount. (Original) Pas mal d'attente à l'arrivée, toujours difficile quand on sort d'un long trajet en avion. Ma voiture n'étant pas encore prête, le commis m'a suggéré d'aller manger dans l'aéroport et de revenir avec la facture du restaurant qui a été déduite du prix de la location. J'ai trouvé ça très correct. La voiture (belle Ford Taurus) était la moins chère que je n'ai jamais eu au Canada, et pas seulement grâce au rabais du restaurant.

George Baggett

I had ordered a mini-van and the company did not have one when I arrived. However, they upgraded to a large SUV- but it was not suitable for my handicapped son to gain access. I returned it the next morning and was given a minivan which was excellent for our trip. Staff was very courteous, and gave me a tank of gas for my complications - all worked out well. I did leave pictures of our visit to Niagara Falls between the seats in front, and would appreciate them, but I have low expectations of recovery. All went well and I will continue using Alamo.

Sloan

Booked online and had an extremely smooth pickup and dropoff experience. Second time using Alamo and it's been excellent. ????

Dean Hickey

Always seem to have the best price available and based on the service I am glad they do as Alamo has fast, friendly, and efficient service and find them to be better than their competitors.

David Rossi

Top

Simone Massagrande

(Translated) Kind and helpful. I recommend them. Parking without shuttles ... (Original) Gentili e disponibili. Li consiglio. Parcheggio senza navette...

Alexa Lam

Alamo is by far the best rental agency I have had the pleasure of using for a long time. They were quick to get me into my car from Halifax Airport and on my way. Not keeping me at the desk for an hour like other agencies tend to. The car was clean and rode like a dream. The staff were friendly and even gave me weather updates as I was in the city during the recent storms (Feb 9-12, 2017) where more than 60-80 cm of snow was dropped onto the city. I also had to change flights to an earlier flight to escape the city and the staff were friendly enough to help walk me through the process. Great experience overall with the car, the staff and the efficiency. I recommend anyone travelling to Halifax to use Alamo. Keep up the great work!

Angel

It was terrible. They charged us an extra driver's fee of $30/day, which we've never paid before. Plus the car stunk like cigarette smoke. t obviously had not even been cleaned between rentals, and I threw my jacket in the back seat, and found a cigarette butt stuck to it. All in all, a totally disgusting experience

Kalpesh Rupani

I rented a car from Toronto Pearson airport for two days. Good staff, good service, good deal and good car. No complains.

Katrina English

I really enjoyed the Veloster I rented. A fun little car. The staff was professional and courteous. And when we accidentally left stuff in the trunk, Mike did a great job getting it back to us. Will definitely rent again from Alamo.

Derek Holzapfel

Booked though Costco and received a good price. Great upgrade to SUV. Pickup and drop off went smoothly. Have been very happy with Alamo for many years. And once again Oct 2019 a great rental. Even a big smile returning car at 6am. Alamo is doing a great job.

Takuma Kokubo

Rented a Chrysler 300 from Toronto Pearson Airport Price: 3 stars. about $800 for the week. not on the expensive side but can be lower. Cleanliness: 3 stars. found leftover trash inside the car. Power: 4 stars. Gadgets: 4 stars. XM radio, seat heaters, remote start Snow capability: 1 star. Rental agencies really need to start installing snow tires...

sts don

(Translated) The takeover is in the station building at the port and worked perfectly, but there was a lot going on due to the cruise ships and so the queuing took a whopping 1.5 hours. If you know the booking dates, the staff should also be increased. The return is also possible after the agency has closed. A kind of letterbox for the keys is installed in front of the building at the parking lot. (Original) Die Übernahme ist im Bahnhofsgebäude am Hafen und funktionierte tadellos allerdings war durch die Kreuzfahrtschiffe viel los und so dauerte das Anstehen in der Schlange satte 1,5 Stunden. Wenn man die Buchungsdaten kennt, sollte auch das Personal aufgestockt werden. Die Rückgabe ist auch nach Schließung der Agentur möglich. Dafür ist vor dem Gebäude am Parkplatz eine art Briefkasten für die Schlüssel installiert.

Anshul Arora

A little later from the original rental date, however never late than never. One of the sales representative, MIRKO was superb in his service. He was excellent and extremely professional. Highly recommended.

Cheng Che Chung (Pony)

We rented a Ford Explorer which was a low miles car. The vehicle was very tidy and smelled good. Nice and fast service when picking up and returning the car. Definitely will choose Alamo again for our next trip!

Cesar Paz

Good service

Eddie Hait

(Translated) He has one of the best rental companies if not the best one I've rented. recommended (Original) אליו אחת מחברות ההשכרה היותר טובות אם לא הטובה ביותר שבה שכרתי רכבים. מומלץ

Randi Kristensen

Alamo gave me a car that was good to go for a long one-way journey. Pick up was easy and quick, and the return was even faster. Everything about the experience was uneventful, which is all you want from a car rental.

Eva Golden

I LOVE TIFFANY AND THE NEW GUY! THEY ARE EXCELLENT CUST SERVICE REPS❤????????????????I WILL CONTINUE TO USE ALAMO THEIR CARS ARE BEAUTIFUL EVERYTHING SMOOTH PROCESS WILL REFER FRIENDS AND FAMILY

Bob McGonigal

Unbelievable service & price for my 4 day weekend rental with Alamo in Winnipeg. Car was ready & spotlessly clean at p/u. It was almost brand new with only a few hundered K on it. I was impressed. I go to Winnipeg on a fairly regular basis & would only rent from Alamo. Would I recommend them ? Darn right. Bob McGonigal

Ronald Kraus

Agent at the airport at pickup was friendly and knowledgeable. At dropoff, both my wife and I forgot to fill the gas tank before we entered the garage. The attendant there allowed us to exit and then return without charging the Alamo price for gas.

N Hannon

Returned a car with the same amount of gas in it and little more; but still changed me for 7 letters of gas, for almost double the price from the gas stations in the area, watch out!!

Michael Black

I had the worst experience with Alamo today. When I booked the reservation I provided my return flight info so I could pay with a debit card. However when I arrived they required everything all over again and since I wasn't able to access my work email from my phone I was unable to provide proof of return flight and they refused to rent me a car even though I provided all this info when making the reservation. Completely ruined my weekend. I will NEVER use this company again

Stan Battersby

The people at Alamo in Buffalo Air Port were very professional and bent over to help me. They had the same curtsy when I dropped off the car.

Tamara Sault-Parise

(Translated) Car rental with Alamo is easy, fast. Never a problem. Wide time slot for booking at the airport no stress to bring back the car on weekends or public holidays. When any other agency has reduced hours. Advantageous rate when the reservation is made in advance. (Original) La location d auto avec Alamo est facile, rapide. Jamais de problème. Grande plage horaire pour la réservation a l aeroport aucun stress pour ramener l auto les fins de semaine ou journee férié. Lorsque toute autre agence a des heures reduites. Tarif avantageux lorsque la reservation est faite a l avances.

Daphne Sleigh

Picking up our rental was speedy and easy but came with sharp commentary on our insurance choices and the distinct impression we were bothering the service representative with our...rental choice? existence? demeanor? We got our car quickly and efficiently though so that's what matters.

Mike Sheppard

Friendly staff. Quick service. Car excellent condition.

Gabriel Pangborn

Rented a car for a week. After trying to call them no answer on any phones, after I got the car I needed to ask them something but they didn't answer for days of be calling and leaving massages. Finally go to drop off the car guy said not his fault he didn't hear any phone go off. Couldn't answer any of my questions just more or less wanted they keys and for me to go away.

Ricky Leung

They upgraded me a brand new SUV with reasonable rental price.

Weezie LC

Great prices!

Judy Kingerski

Seamless operation from pickup to return.

Igor Huskic

It's a rental place. You need a car, they got one for you. Simple as that. Handy that it's downtown.

Eslyn Thomas

I have been renting cars with Alamo for many years and have recommended them to many friends and family members. This was my worst experience. I rented a car for the weekend during the course of which I found condoms in the car. My first thought was cleanliness of the environment and the potential exposure to body fluids. I was appointed to transport members of the bridal party in a wedding that weekend so my husband and I cleaned out the car. I informed the agent for Alamo when I returned the car on Monday. He said a supervisor was not available to speak with me at that time but someone would followup. No one did so I called back on Wednesday. The customer service rep informed me that someone would get back to me by the end of the day. No one did. The supervisor (kwame) for the site (toronto pearson) called me on thursday giving many excuses as to why he did not reach out to me before. He then asked me to let him know how Alamo could make this up to me. I asked him how the company usually deals with cases like this. He did not give me a direct answer. He reiterated that Alamo is committed to making up for the negative experience I had had. When I emailed him my request, he said that they could not fulfill what I asked for but would give me one free rental. When I asked why, he said that this is how the company usually handles these cases. I had asked this in our initial conversation! At this point I recognize that I'm being lied to and that customer satisfaction was not a priority! From September 26th to October 4th Kwame and i communicated almost daily regarding this issue. Eventually he said that they would give me a vehicle but I would have to cover the taxes. Naturally I asked why since this is a replacement vehicle that the company is giving me due to my unpleasant experience with the last rental! His response was that Alamo wrote off most of the cost for the car however there is a government surcharge that the company couldn't write off so I'm responsible for that cost! I was even asked at one point if I expected Alamo to pay for everything!!? My initial experience (when I found the condoms) was bad as I was concerned that the kids I was transporting may be exposed to unknown body fluids . My second experience was worse! This is not how you treat customers especially loyal ones! Customers should not have to fight this hard to be adequately compensated when wronged. Especially since there are numerous other car rental agencies happy to provide the same service!

glen robinson

Excellent service by Thierry! Very very helpful with my rental!

Oksana PlayAgility

Wasted time and money getting here just for them to tell me they don't accept my card what a waste ????

kanwal chadha

Great Staff and good variety of cars

Alexy Boudier

(Translated) Rent a dodge is worth it, really, but really (Original) Louez une dodge ça en vaut le coup, vraiment, mais vraiment

Tatiana Blinova

Great staff, affordable prices.

Thomas

(Translated) Very good agency. Big-up to the staff who were on top to give us plenty of directions and tips to drive in Canada. (Original) Très bonne agence. Big-up au personnel qui a était au top pour nous donner pleins d'indications et de conseils pour conduire au Canada.

Susan Forti

This was one of the nicest companies we've rented from in Buffalo, NY. First, they are located right at the airport so no need for a shuttle. Second, picking up the car and dropping off was effortless. The company representatives were very cordial. We also had to call the national office because our car had an EZ Pass for toll roads inside which we didn't request, and we didn't see until we came upon a toll booth. National office said no problem and we wouldn't be charged, which we weren't when dropping off car. We found the prices with Alamo was much less than other companies for a 3 week rental. Will definitely use them again.

Joanne Kjolsen

Rented from Ottawa airport Dec 26-29. We were under the impression they were off airport and we would need a shuttle as that's what our confirmation said from Amex Travel so we were pleasantly surprised to find them on airport. Very efficient counter, super friendly staff. A good rental experience.

Stacey Speers

It was great! Staff were friendly and professional. Returning the car was so easy too! It was a brand new car, super fuel efficient for an SUV too. (I just asked to make sure there was a usb port as the Chevy Spark i drove from another place didnt have one.) They gave me the keys for a kia midsize and the fuel economy was better than expected for such a spacious vehicle!

Jon T

1000+ for 10 days

computercats

Alamo is the way to go. I've rented from all of them, from Enterprise to Hertz to Avis, Budget, Dollar, Thrifty and Alamo consistently has the best customer service, some of the best rates, and most reliable cars.

Joe Aloi

very easy pick up and drop off. VERY helpful staff

Max L

I don't usually bother to post reviews unless I get exceptional service or the absolute worst. This is the latter. Let's start with the main culprit. The agent at the booth. His name is Rai and as you read through the other reviews, you will see his name come up again. And I've witnessed 2 others customers in front of me getting just as nasty of a treatment. He started off by telling me that there are 2 hrs wait time for cars regardless if you book the vehicle today or 2 months ago which to me make absolutely no sense. Reminded me of a Seinfeld episode. "You know how to take a reservation but not keep a reservation" Anyway he first said it looks like you are here early, in which I replied yes because an enterprise agent called me and told me to be here by noon which I too was surprised. Then he's like we don't do that here. You must have booked somewhere else and they called you. To which I replied, nope, only booked it with you guys. Apparently enterprise and Alamo are the same company (side bar). Then he insisted that it wasn't them and if I can call them or give him proof. Being in customer service before, I know you should never accuse your customer of lying which Rai continued to do. By now I was livid but still composed. I said you know what, this is neither important nor relevant right now. Let's just go ahead with the booking as I did not see the point of bickering over something so insignificant. Then I mentioned you guys will probably get a lot of negative reviews today. And he said probably but I'm just doing my job in a devil-may-care kind of way. If people don't like it, they can go to the other companies, he continued. Then I said, well you're not doing a very good job. I guess that struck a chord with him, because he handed me the cards back and said I'm not going to do your reservation. Go somewhere else! And proceeded to do the next person. It was the most unprofessional thing I've ever seen. I said let me speak to your manager. So he went back for a bit. Then Robert his manager came out and went into de-escalation mode which I know and appreciate. Robert processed my papers and offered a form of compensation if my wait time was longer than 2 hrs. I asked Robert for the district manager which I intend to call to file a complaint about Rai. Someone like him should not be in customer service especially in a high stress position like this. I understand the shortage of cars and the predicament that one is in when you don't have control of what car is available but the manner in which he went about it does not help but exacerbate the situation. As a healthcare professional I've learned to deescalate a situation when I see that a patient getting worked up. Most of the time, people just want acknowledgement that they are heard and understood. His job in that situation is to do just that. Acknowledging his clients position. I believe Rai is not fit for his position until he gets further training in deescalating a situation. If he has thin skin and is hot headed at the same time, it's a bad combination that will lead to more negative reviews in the future. This is one strike against Alamo/enterprise for me. I've had mostly positive experience with the company. One thing I did notice later on after watching Rai, is he eventually hid his name badge. I found it amusing. Anyway folks, just keep in mind, that when it's a long weekend, do not make any plan that is close to your car pick up time or you may have to wait like I did. I ended up waiting for an hour. Others waited longer. And if Rai gives you trouble, ask for Robert. He's a consummate professional. And file your complaint to the district manager. I hope Rai will get further sensitivity training or get relieved of his post as no customer should have to deal with that kind of harrassment.

Chris Glidden

Awesome service. Beverly greeted us with a big smile and a joke. Great company that we will rent from, just because of Beverly at Alamo in Pearson Airport.

Mac Duncan

The worst rental experience I have ever had. Sent me to the wrong location in the middle of nowhere, no one at the desk, waited another 20 minutes after paying to get the car. Would not use again.

Jose B Rodriguez

EXCELLENT customer service!! Reasonable price. I rented out of ROC, nothing but positive experience!

L Franco

Good service

Jacques Delcourt

(Translated) It depends on who welcomes you, there are very friendly and efficient staff and others who are terrible and very unpleasant. (Original) Cela depend qui vous accueille.Il y a du personnels très sympathiques et performants et d autres nuls et très désagréables

Sam

Service was fine, forgot to fill up gas (my fault) and was charged at 2.5 times the price at the pump.

Ian Culbert

I've had great experiences renting from Alamo at the Ottawa Airport. The staff are professional and friendly, my reservation was in perfect order and the price and conditions were excellent. They are the only rental agency offering a 7-passenger minivan with unlimited mileage and for a long family trip, it was perfect. Thanks!

Marta Samokishyn

Excellent customer service and great prices!!

Sarah McCurdy

Left a gortex jacket in my rental car at the Pearson airport. Alamo won't return my calls. I got through to make a claim and get a number the day I left it in the car, they said they'd call me back within 24-48 hours, it's now been 2 months. I've tried calling multiple times through their lost and found and literally no one will answer, been on hold for multiple hours. Obivously my own fault for leaving it however they clearly don't care to return lost items to people.

Bhavika Chandriani

Not that great of a first experience. Customer service at the call center has no idea about the rental policies it seems. When i reached the Toronto Pearson Airport location to rent a car I already reserved online, they created such a mess with the documents required for car rental. It was annoying as its not my first time renting cars, but the first time renting it from Alamo. I had to run back and forth to get the additional documents asked by them last minute as the customer service provided none of this information. It was simply a time waste and finally managed to get the rental after 2.5 hours of my reservation time. Apart from that, rental car was decent and price was reasonable. Only advice - Customer service at call centers may be located outside Canada but they NEED TO BE IN SYNC with every location policies please. Its going to be a huge help.

Félix ARTUS

(Translated) Rent for a road trip of 10 days in the summer of 2018: little wait, vehicle outclassed almost new, no worries to return. I booked and paid via the Sunnycars website which provides all the additional insurance (deductible for all damages, multi-million dollar liability): Alamo did not try to force me to take their guarantees and only offered roadside assistance that I accepted (this supplement was charged to my credit card after the delivery of the vehicle). Problem of deactivation of the electronic key of the vehicle met during the stay: a little stress shot but call to Alamo helpdesk who helped me with a translator in French at the top! (Original) Location pour un road-trip de 10 jours à l'été 2018 : peu d'attente, véhicule surclassé quasiment neuf, aucun soucis au retour. J'avais réservé et payé via le site Sunnycars qui fournit lui même l'ensemble des assurance complémentaire (rachat de franchise pour tous les dommages, responsabilité civile à plusieurs millions de dollars) : Alamo n'a pas cherché à m'obliger à prendre leurs garanties et m'a seulement proposé l'assistance routière que j'ai accepté (ce complément à été débité sur ma carte crédit après la remise du véhicule). Problème de désactivation de la clé électronique du véhicule rencontré pendant le séjour : petit coup de stress mais appel au service d'assistance Alamo qui m'a aidé avec un traducteur en français au top !

Fred Ariani

No good .

Matthew Konski

I initially made a reservation for a van. Being under 25, I had no problem making the reservation. However, after i had made the reservation I was unable to view or confirm the reservation. This was very frustrating as I did not want to be left without a car. Several days before my pickup date, I called customer service to resolve the issue and they were unable to help and very useless. I called on three separate occasions getting transferred from line to line and spent a cumulative 5-6 hours on the phone with them. Eventually, when we arrived, The representative told me that being under 25 you can not rent a van. I had to switch my car rental type to a car. This was a huge inconvenience for me and next time I will not rent with Alamo. Alamo needs to fix their online booking system and they need to improve their customer service support (they should also be more informed about their own policies)

Kamal Joshi

From pick up to return, it's a breeze. Very well organized and helpful staff to explain the terms of the contract and provide a good/safe vehicle.

Paul Wagner

Fast and easy ! Renting a car was never this easy. Will use your services again.

Grant

Don't let these scam artists trick or pressure you into thinking snow tires are a required upgrade. Your vehicle will come equipped with snow and mud tires which are legal on mountain roads.

Gerardo Monasterios

I've used the service several times. High quality attention, clean and good cars and. Easy to book and no delays.

Daniel van Huizen

(Translated) Super Service. On Monday evening at 9:45 p.m. I was given a new, correct car without any problems. Clean, new and uncomplicated. The way it has to be. This could not be expected from other branches. At that time David was working the night shift and despite the late hour he managed everything 100% satisfactorily. Great staff. (Original) Super Service. Montag abends um 21:45 wurde mir problemlos ein neues, korrektes Auto zur Verfügung gestellt. Sauber, neu und unkompliziert. So wie es sein muss. Dies konnte man bei anderen Niederlassungen nicht erwarten. David hatte zu diesem Zeitpunkt Nachtschicht und hat trotz später Stunde 100% zufriedenstellend alles geregelt. Super Mitarbeiter.

Muhammed Qasim

I just rented a jeep Wrangler, everything was beautiful, check-in was beautiful, Rental price, vehicle etc.were all wonderful; but I was enjoying it so much that I started calling right away to extend my rental period thried non stop for three day on phone and emails,so sad that no body bother to get back,it was YYZ Location

Dave Anderson

Great service at the Buffalo Airport - much better than what Hertz provides, whom I have also used at that loction. Friendly staff and good cars. Thanks.

Mrs. Wright

Everything was great from start to finish!

Mary Richburg

I rented a car from Alamo from the Halifax Airport and it was a great experience! It is my first time renting a car from them and I loved their service. Everyone I spoke to from Alamo was friendly, efficient and knowledgeable. I was charged exactly what I was quoted. No extra authorizations on my credit card, just the price I was quoted for the rental.

JM

Great customer service...nice clean vehicles as always. Preferred rental car company. Professionally greetings from pickup to return. That's my Alamo!!!

Karmann Y

They could not have been nicer or more helpful.

Harry Lanceur

They need better signage to avoid going in the parking lot right near the parkette. I told them this but I doubt they have changed

Dragan Stupar

By far best car rental company, using only them for ages.Reliable, great stuff, great cars, online check in and kiosk everywhere so no waiting in line, highly recommended to everyone, Alamo rules

Assaf Borenstein

GOOD SERVICE

Hal Brown

Great service and agents. Just couldn't find the return area in the garage.

Bukola D

totally recommend them. a few hitches here and there but nothing to do with alamo. the staff helping you to the car can be a hit or miss.. some are super helpful.. some are just okay. but this is my go-to rental anytime and never been disappointed.

Rod Heitrich

You rented to us and when I got to the counter you didn’t have a car and wouldn’t help me. Brutal service and won’t rent from you again. I will pay more with someone else.

Kamel Kh

Excellent service. we've got a free upgrade. Thank you

COSTAFINKEL

Pretty good service and good car.

Roger Lamoureux

Great service and price was right.

Heather

i have somthing wrong with alamo it needs to be open

Jim Trick

Good service, but the car looked like it had been driven in a mud hole. Wheel wells were full of dry mud, windshield was not clean. Not a typical Alamo experience for us. We did like the 'second driver free' option, though.

Kako Campbell

Amazing rates, super friendly staff and all around a great experience!! Not only will I come back to Alamo for my rentals , I am also passing their name to my friends! Thank you for great service!

rupy dhillon

Under staff. Waste too much time at Toronto Airport. Avis has 3 staff working with less customers and Alamo has 1 staff with so many customers waiting.

Nancy Marsolais

(Translated) Very clean car and courteous service. However, it is preferable to book online rather than over the phone since the price difference is significant. (Original) Voiture très propre et service courtois. Cependant il est préférable de réserver en ligne plutôt qu au téléphone puisque différence de prix notable.

Sammy Imey

Alamo is a good place to rent cars. I missed my flight, I therefore thought I would miss my price-deal/reservation; NO AT ALL. Alamo is very flexible; and all the customer care representatives that I interacted with were very friendly.

A A

Amazing customer service experience, from start to finish. From the young, clean cut receptionist, to Malysa (pronounced Melissa) at the lower level rental car kiosk, to the staff on the field who helped me locate my row, and vehicle, Alamo Buffalo Niagara Airport does an outstanding job at making each customer feel like a VIP. Rental cars are directly ACROSS THE STREET from baggage claim. While other companies had huge lines, Alamo had a few customers, 2 automated kiosks, and 2 receptionists, which kept the line moving, and got me checked in, in 8 minutes. Rental car pick up is at the LOWER LEVEL, where there is an Alamo Kiosk that has your keys. I noticed an issue with my bill, and Malysa corrected it immediately. She said an extra $5 profit wasn't worth losing a customer over. Pleasant, professional demeanor. Great job Alamo, and in particular Malysa. I would recommend Alamo. $$ out of $$$$$.

Amit Sharma

I took car rental from them for a months time. The service was great and pricing was very reasonable compared to other companies.

Jay Serrot

Great Service!! Love the customer reps there! They are courteous, friendly, and very helpful

Xiren Ma

Fast rental process, the car is nice and clean

Jigar Joshi

That's right. Your Service depends upon the Representative on the desk. Yesterday, I rent a car from same location (Toronto Airport) and those were nice representatives. Today I went there again and found different one (Name: Sudha). All she did was just rambling and not giving proper guidance.

Allan

My cars interior was not cleaned I was compensated minimally

Balwan Post (Balwan)

Great experience.

Marcos A Pantojas

Staff was very friendly and helpful. Our rental experience was great.

ASAD ULLAH DAR

All vehicles are new and in good shape. The only issue is Airport location. They don't have any other in Mississauga .

Mateus Magalhães

No complaints. Good service, fair prices.

Richard D

dosent know how to pick up calls, been calling for 2 days. I let the phone ring for over 10 minutes. noone picks up.

Rajan Saggi

I am having a bad experience with this company & advise others to be very careful. I prepaid the entire cost of my trip in July 2016 & when I go with my wife & kids to their Airport location, to pick up the car, am advised that there is NO car available. Staff advises either to wait indefinitely or cancel the reservation. I cancelled reservation & got the vehicle from another company. Customer Service said that I will get the refund back on my credit card. Now, it has been almost 3 months following up to get back my own money & today to my utter disbelief, Customer Service says that they cannot help & I should dispute the charge with my Credit Card company??? I never expected such a response from a multi national company like Alamo. I have to now start another process with the credit card & they said that I should have made a contact within 15 days. Moral of the story- Be Very Careful dealing with Alamo & never ever prepay them....

Lithium Battery Company

Lina was awesome. She helped me pick out a really awesome car for my business trip in Toronto. It was great to be welcomed by someone very friendly and wanting to help. Thanks Lina!

Ryan Kehler

The airline changed our flights close to our trip date, and when I called Alamo to let them know I would be returning the vehicle about 7 hours early I was told I couldn’t have the vehicle I reserved seven months earlier because of this revised return time. That call to Alamo was a courtesy for their benefit. I had to speak with a supervisor to get everything straightened out. The other issue was the vehicle’s keys. Both keys as well as both fobs were wired together with aircraft cable and could not be separated. Not only did this make for a very bulky set of keys, but the obvious fact that if you happened to lose your keys you lost ALL of your keys. Not a very bright idea on Alamo’s part.

Samantha B

I rented from the airport location through the online website (not Alamo) Quick and easy rental, and pickup, 10 min tops but than again I went when there wasn’t arrivals around the airport. They although didn’t use my Alamo membership number and I rented twice from them. They didn’t understand when I tried telling them I have a membership with Alamo. So I didn’t receive points for those two rentals. If you call, it’s about half hour wait to speak to a customer service rep who’s in the US. Amounts in dollars are in US dollar if you rent by phone call. So be aware. The customer service personnel were actually nice and polite just a long wait to speak to someone. The employees there at the airport were also polite and efficient. I didn’t get the car I wanted to rent Initially as they didn’t have any left, so I got a different one. I didn’t like the car and I didn’t like the fact it was dirty inside, dusty, and the windshield washing fluid was actually water. Normal water that left dirty watermarks everywhere. Which made it hard to see. Other than that everything went fine.

Pierre Lemien

(Translated) Good (Original) Bien

Mike Nelson

Great service provided through Costco, Thanks !

Cassio Reis

Alamo has great car rental deals!!!

Lucivaldo Costa

Lee was super nice and helpful. Definitely recommend.

Kai Platschke

nicest service at a car rental ever, and great spontaneous offer when we wanted a bigger car than booked. thank you!

Ber A. M.

The price is not the best in the city for the car you get. I’ve rented from other companies and the I service and price were much better.

Din Baron

Again rented from this location in a span of one month. This time from Alamo and aging same great service. Car was same that I reserved and got a reminder call day ahead of my rental. Check in fast and hassle free ( check in online will save you a time) Vehicle was clean and sanitized upon receiving it. Would again rent from same location anytime. Best hours of operation in the city and greatest customer care so far. Highly recommended this location from any rental company here.

Janice Young

Very pleasant and helpful customer service people. The Impala that I rented was immaculate and a dream to drive. Pickup and drop off was extremely easy. I have rented with Alamo before and have never been disappointed.

Michael Seidman

Very helpful team, car in great condition. Their desk was hard to find in the airport (YYZ) and just as hard to find the drop-off...some maps/directions sent by e-mail would be a big help. Otherwise, we were very happy.

Vente Smoking BBQ

(Translated) I was charged for a pity that I did not cause. I had to call several times to get a refund for a day that I would not have to pay. Stanley's team has no sense of service, second time trying to charge me for something I have not done and being treated with disrespect. The airport branch is more serious. (Original) On m'a chargé pour un dommage que je n'ai pas causé. J'ai du appeler plusieurs fois pour qu'on me rembourse une journée que je n'aurais pas du payer.. L'équipe de Stanley n'a aucun sens du service, 2 eme fois qu on essaye de me faire payer pour quelque chose que je n'ai pas fait et qu on me traite sans respect. La succursale de l'aéroport est plus sérieuse.

Shariya Shammeed

The staff was amazing and super friendly. Got off the plane, realized it was cheaper to get a rental then call for taxi our whole trip. Went from terminal 3 to 1 while calling the company. The agent that helped over the phone was great. And when we got to the Alamo desk in terminal 1, the staff there was helpful and super friendly. The team definitely saved us.

Karolanne Pacheco

After a HORRIBLE experience with the Alamo 800 number, I brought the car back to the airport and asked to speak to the Manager. I explained to him the problem that I had with the 800 number when trying to extend my rental by 1 day (I was going to be charged $278 for one day which was exactly what I had paid for 4 days). I was FURIOUS!! After listening to the whole situation he very kindly only charged me for the one day based on my rental contract. He saved me over $200!! The folks at the BUF Alamo station are so wonderful and kind! Every time I have rented there it has always been a positive experience!

Levente Szabo

Their closing time should align every day or they should allow overnight srop w/o charging extra day. Besides that it's usually good price and staff is friendly, cars are new and clean

Alex H.

We went on a trip to Costa Rica and rented 2 SUV's for two weeks. Overall the cars seemed ok for the price we paid, until our friends who rented the second car got into a major situation to which nothing was done from Alamo's part to provide them with good customer care. The windshield mirror completely detached from the windshield when they tried to adjust it while driving. We came to realize it was glued in from probably a previous incident. This situation is completely unacceptable, for many reasons: 1) it was unsafe to begin with and could have been a flying hazard if they got into a car accident, 2) Alamo charged my credit card's friends for the whole windshield ($600 USD) without any consent from their end 3) they never tried to help us when we returned the cars, in fact they treated us like we were thieves. We had to wait at the Alamo's counter for more than an hour with 4 young kids and almost missed our flight. I will NEVER, EVER again do business with this company. This is the poorest customer service I've seen in my years of traveling around the world. Try any other company if you want to drive your family safe.

Timber Werk

An absolute shocker of service!! Worst car rental experience of my life! As a matter of fact worst business interaction bar none. Akin to nightmare.....Had a rental reservation for nine days with full coverage insurance at zero deductible just before Christmas through a well reputed travel agency in Germany. All was already payed for via my visa. Had never ever had an issue anywhere before. Apparently for the $200 deposit it would decline upon swipe on their machine at the counter. As I requested a key input they refused it! All other payment refused! I called Visa and my bank in Germany to learn that there are absolutely no issues! They still refused to properly input the card data and to hand over my car. Then the "manager" (unable to problem solve) accuses me of an inability to keep my credit card in order!!! He tosses my D.L. on the counter, and as I tap it to pick it up, he threatens me with the police!!!! It turns out they are low on cars that day (and patients, as any day) and don't like the slightly discounted price I had gotten it for, as Christmas they get much more than this. Well with no refund and manageable alternative, they leave me stranded, missing my ferry, my appointments and no accommodation.... Minus 5 Stars!!!! "Never again" is what I said to the Manager. "That is absolutely fine with him" he replied. I went to complain at Alamo call center with 5 transfers to area managers....No avail, and no avail of customer service, nor car that is paid for. Stay away from Alamo Rentals and spare yourself hassles! I went with Canada Campers and Discount rentals since. No trouble! No insults and threats, but courtesy and service for my money! All paid for with the same card!! By the way Alamo, your ratings are almost at 50/50! You are upsetting half of your customers......Perhaps you should consider some measure of apology and courtesy. In this case you better be creative.

Jaya Surjadinata

Started off as a bit of a dispute over an issue, perhaps the salesperson and I were both being unreasonable. In the end we both apologised for our respective faults and we struck a good, fair deal. Sometimes things go sideways a bit but it's nice when real people can get things back on track. Nice car, easy airport location.

Yannick Migot

(Translated) Very good service (Original) Très bon service

OLIVAL OLIVERTUS

(Translated) Courteous and friendly. (Original) Courtois y sympathique.

Malcolm Steele

Good smooth rental. Nice car, efficient and helpful service and excellent rate (through Costco).

Alberto Allia

(Translated) Good level of affordable cars, unfortunately for Canada I no longer have the corporate discount coupon available and I had to resort to a competitor. (Original) Buon livelllo di vetture a prezzi accessibili, sfortunatamente per il Canada non ho più a disposizione il coupon di sconto aziendale e ho dovuto ricorrere ad un concorrente.

Aïssa Arame

Great service.

fima admin

The best rent a car company in Canada. I use rent a car very often Car is very clean,and all the car in very good condition. Very helpful staff. I am recommend this company

P Whirl

Awesome service. We flew in from Calgary and Victor was awesome helped us out a lot with needing a bigger vehicle for our car seat and stroller I will definitely be a repeat customer.

Sheena J

I rent from Alamo often and I have a great flawless experience every time. It takes only about 5min to get keys so I'm not waiting very long ever. Check in is a breeze after already having previous reservations. No deposit is needed when using your credit card which is another perk. I would recommend Alamo at the Buffalo airport to anyone in need of renting vehicle.

Bruno Yamashita

I have always good experience with Alamo cars. I really loved the fact that I always get brand new vehicle it is amazing. This fact happened to me constantly at Alamo

Philip Bond

At 12:30am I waited in trailer sized check in. Some people had to wait outside in -20c temp.i will not rent from your company again until you have a Fast Break system of the car being ready for my arrival. The customer service supervisor on the return of the car was excellant, when i told him of my experience he told me I had to rent from your sister company to get the car ready feature I am used to with Budget. At this point I will stay with Budget.

Nancy J.

Good prices most of the time, good service, good cars!

I RK

Long line ups were my issue when I was here.

Cathleen Furtado

Great service, great car! Easy in and out ????

YEONTAE CHOI

Very pleasant

nick Ardus

Expensive

Steven Caron

(Translated) Good reception, very professional staff. Car outclassed. (Original) Bon Accueil, personel très pro. Voiture surclassé.

Wendy Patterson

Love that they take a debit card! Love that they always have the car I need and sometimes even suggest an upgrade!

Frederico Favero

I was told on the pic up that the car just came from wash and clean up and was ready to go. But car was dirty in side and out side, I complained about it and was told that car is the only option I got for seven sets, I am very disappointed because I paid for same thing that I haven't received. Also I bought insurance on line with car booking and on pic up, front desk also tried to push me to by another insurance. Alamo maybe is cheaper, but just be careful with them!

Kelli Roth

We traveled via Amtrak from WI to NY. I made the reservation for a 7 passenger minivan at least 2 months in advance (on the phone with them, not through a third party website) for the Alamo in Niagara Falls, which is located inside the Niagara Falls Airport. What they don't tell you is that there is no Alamo desk there, but rather, just ONE Alamo representative who is ONLY there when the planes are scheduled to arrive, not all day. My reservation was for 5pm, so we arrived at 4:30pm, we were surprised to see the car rental desk closed...even with the business hours stating that they closed at 5pm that day. There were no alternatives, no after-hours phone numbers, nothing. So, not only where we 775 miles from home in an unfamiliar place, but we also had a handicapped person in our party who needs a wheelchair, and no vehicle to get to our destination. To make matters even worse, the Niagara Falls Amtrak station closed at 5pm, so we were left to all sit outside. The only thing that made it better was that we found a limo rental that took us where we needed to go, at a great rate. When I called Alamo, they would ask for the reservation number, and when I gave it, they would promptly hang up. I called over 6 times and received the same treatment. Then I called and said I didn't have a reservation number. After explaining the situation to the employees, I was told that the Alamo desk should have been open, my reservation was still active, blah blah blah. We were also told THREE DIFFERENT PICK-UP ADDRESSES...none of them were even in the same vicinity! When I told them I had a handicapped person and two children in my party, they said I should have rented from the center in Buffalo instead because it's "too much of a hassle for such a small rental counter in a small airport". If your company cannot handle it, then do not offer your services. And exactly how was it a hassle for a rental car company to rent a minivan? This van required no extra equipment, no special doors or ramps, etc. Long story short, DO NOT RENT FROM ALAMO. Pay a little extra and go with a different company, or simply rent from a place in a bigger city. The absolute ONLY reason I got my vehicle was because I filed an initial complaint, which I will still follow through, and because Alamo was the only car rental company who had the van we needed. I will NEVER rent from Alamo again, not even if it were $1.

Jesse Hansen

Excellent experience each time I've rented a car with them.

Richard Accede

been with Alamo for years 12 years the service is really good , unfortunately they don’t have a fidelity card , but no complaint, best place to rent your car ever

John Sinclair

Very smooth experience from start to finish. Got a killer price by booking through Costco travel. At the Terminal 3 airport location, they let me try out several vehicles till I found one that I could get into and out of without difficulty (getting old is a drag.) No problems with the rented Nissan Altima, it was a pleasure to drive. Courteous drop-off service when returning car. Would rent there again.

Peyman Kafaei

Easy and fast pick up and drop off. No problem at all.

Doug Watt

We picked up our SUV at the Halifax Stanfield International Airport. Our service rep was very kind & knowledgeable. She made sure we had the vehicle that was best suited for our needs & even took me out to see the vehicle before taking it. We took the vehicle for what was suppose to be a 2 week stretch, unfortunately due to my wife becoming ill & a major hurricane coming, we had to cut out trip short. We managed to get the vehicle back to the airport just as the hurricane was making landfall close to Halifax. The Alamo service rep. told me to first get my wife settled in the attached hotel where we had a room booked, come back to get our luggage out of the vehicle & then he would do up the paperwork only charging for the number of days we had the vehicle. Thank You so much Alamo.

DA Chavez

I have rented with Alamo countless times. Alamo can look me up in their database and see for themselves. I was just there recently on sat 17th of February. Ralph was not only extremely rude (worst customer service on his end) but he also didn’t advise me of the recent $250 hold. That was a key selling point with Alamo. I will strongly reconsider renting with Alamo again... very very disappointing.

Henry McG

Have never used Alamo for a rental car. Company assigned from travel department. Must say the desk service was excellent and very efficient. Agent stayed past closing to wait for my arrival at the airport. Kudos to Alamo - above and beyond the call of duty.

Jack Swartz

Got a great vehicle (Toyota Tacoma) or a very reasonable price. Had the truck for the whole week. The service was great, staff very friendly. I always wonder why I have the ability to check in online but then still have to stand in line with my card/ID....? The only mystery that still exists.

Alex Remington

Keep in mind "It's Alamo"

Gerard Furlong

Visited the day before to confirm our reservations and the type of car available. Was assured no problems. Arrived today to get our car and none available.. Booked and paid for a Cadillac and was offered a Mini... not quite the same class of car. Poor service and did nothing to fix the problem

Sivapriyan Sivakaran

Had a reservation at 5pm but they were late and got my rental at 6pm. The manager was absolutely amazing and started charging us from the following day. (We got 1 day free) and gave us 1 hour extra to return it. When we got the vehicle it was nice and clean. Unfortunately it was a basic trim model (maybe that explains the cheaper rental rates than others). Other than that, A1 and great customer service! Highly recommend!

Derek Zacharias

Great service from the front desk. Quick in and quick out; friendly and helpful staff! The car itself needed maintenance, not a smooth ride.

Alejandro

Very easy and quick to rent a car, even the economy class cars are in good shape.

Mrs. Brittany Henry

This is the second time I rented a car from Alamo in the Rochester Airport. The staff was courteous and attentive. There was no wait when I picked up and dropped the car off. I drove a Jeep Cherokee and it was new and clean as was the Toyota Avalon I drove the trip before. I will be making several trips to Upstate NY over the next few months and will be renting from Alamo every time. Thank you!

Daniel Biggs

Really positive vibes from Alamo. They were welcoming and easy to deal with, attentive to my needs and clearly cared about whether they'd looked after me properly, continually asking me how I had found them and if there was anything else they could do for me.

Bala Krishnan

We were made to wait for more than an hour for a full size car. After a long wait you won’t get a car of your choice. I have made another reservation for August 22nd with Budget since experience with Alamo was bad, very sorry to say.

Joe Gerolami

Everything was very smoothly handled by the agent and the vehicle received was very good indeed. Would recommend using Alamo again if we are ever in the Ottawa area and I will definitely consider them for future rentals elsewhere. A very positive experience

BennyPrecious

My wife and I rented the car in Montreal, Quebec and dropped it off at Toronto's Pearson airport 2 weeks later. The process was really smooth and fast, I really enjoyed using their app, and and costume service was excellent.

Cindy Smith

Received a Nissan Altima, car was great until it snowed. The tires on the care were worthless. Rental companies should make sure there are decent tires on the cars. Besides that, my experience was great. Easy pick up and drop off at the airport.

Random Dude

Easy pickup and drop off, unlimited mileage is truly unlimited, no surprises with pricing????????????????

Manuel Alvarez

Very bad employees! Bad service.

Raymond Franssen

Excellent value for money, and easy and cheap to extend the lease while travelling.

Brian Stone

Great service. Very friendly and helpful.

Eric

Great quick car rental. There was a short line as all arrivals came at the same time but the staff were quick and attendative. The car I requested was there, clean and ready, nothing more I could ask for.

Omid Sarbishei

Car rental with Alamo at the Montreal airport has always been a great experience for me. Very nice agents unlike their neighbor rental desk at Budget and Avis, which probably have the most rude and unhappy agents hired for the job. Always pay a few dollars more and rent with Alamo at the Montreal airport. It is totally worth it.

Steffi N

The worst car rental experience in many years and I dont even have the car yet! Waiting 45 minutes and only two customers served.

Leah Nielsen

Great experience renting here. Super easy to find and super convenient to exit the airport. The only complaint I had was that there was no snow scraper brush in the car. 6 inches of snow fell the day after we arrived. It's Canada for crying out loud. Spring snow storms are inevitable! But other than that, I would rent from them again.

Emmanuel Ignacio

Got room to improve

Tora Shimojima

Tried booking with Alamo since they had better rates than Hertz at the time. Worst customer service I've ever experienced from Ali. Does not care for the company or for the customers, and doesn't even care to pick up the phone. Overall terrible experience with Alamo, I'd be better off paying extra and sticking with Hertz.

Paul Walker

Easy check-out. Easy check in. Good price. And no shuttle to hassle with as the cars are onsite.

Marie-Alice Mandich

Process went smoothly and we ended up with a Jeep, no issues

Gary Holloway

I rented a mini van and the windshield was cracked when. I noticed it the next day at the hotel, I called to tell them and the person I spoke to said I had to take it up with the manager and he was'nt in at the time. When I dropped the car of the return manager said he had to look at the video and talk to a man by the name of Chico. Chico said he never spoke to me and the manager said he would inform me of a desision. When we arrived home the was a message stating that he was making a claim on the windshield. I called several times to Alamo and left messages to call me, but two days have passed and no one has called. I am very disappointed in the service I received on this matter, apart that everything else was great.

armando rosas juarez

Very fast And good service

Syed Jafri

I forgot my chain and an IPhone charger in the car. They have been not giving me a straight response or helping me locate it. They said their cleaners didn't find anything. And that's surprising because the charger was connected to the car. Pathetic customer service. Used to always rent from them, but lesson learnt. My advice never rent from Alamo again!

Renee Villeneuve

(Translated) Excellent service (Original) Excellent service

Lois Lambley

EASY to pick up and return! Excellent service and an upgrade. I continue to try Alamo first, although for me it's the rate I go by...but Alamo has the lowest most of the time.

Horatio Richardson

The experience was good, service was effective I was in and out with the car with no issue...

Anton Polishchuk

Overcharged me, added all coverages available even though I never opted for them

Luben Blagoev

Best service I have ever received at a rent a car agency. Thank you Rai for providing great customer service!

Carlos Gonzalez

good friendly store

islandgirlpamela

Quick and very easy to get my car with no waiting in line. After driving away realized the lighter didn't work for my GPS cord so back to airport and Alamo quickly had me in another beautiful SUV. Customer service agents were very helpful and pleasant. Great experience.

Dan Shaw

When I rent a car to pick up after a red eye, and go to pick it up and there is nobody working, I am not impressed. Go to Budget instead

Felecia colvin

Very affordable rates. Nice and spacious vehicles perfect for my family.

Francine Brassard

I have been dealing with Alamo Montreal airport twice lately and have been surprisingly happy with their service. There’s no pressure at the counter to sale you extra insurance or upgrade of any kind, the two cars I was given were in excellent conditions and the staff was kind and friendly. There’s no doubt in my mind that I will be dealing with them again in the future.

Sapphire Artistry

- Great customer service - works quickly so you're in and out - convenient

Thomas Isidean

Friendly service and nice car options.

Helen Clark

Very friendly staff who have their act together for a quick and easy rental. Cars are close and under cover.

OD PU

Always have great experiences with Alamo rentals. Agents and rental staffs are very courteous and always able to negotiate best problem-solution should the need arise. Very large selection of vehicles and they are always clean and reliable for my journeys. Prices are often very flexible and economic ... well except for in demand seasons lol but still manage to find a good deal.

Enayatullah Habibi

Omg. This place has an excellent employee called Yankey, Kwame A. She is an excellent individual. I request that a member of management please contact me. She has excellent customer service skills, which many of the employees lack. “A happy customer is a returning customer”, she is the reason I am going to continue renting from Alamo as I am a frequent customer to them. Word can not express the customer service Kwame has. Thanks a lot, you made me feel welcomed.

Dominic Caputi

Be careful renting with this company. I’ve rented with them previously but no more. My rental agreement this past weekend was $439 originally for a 5 day rental Mini Van and came home only to find out they charge my Visa card over $1150. Please watch your bill and and carefully go over it before dropping the vehicle off. I guess they think it’s fair to rip people off during Covid. I’ve already contacted them directly and my next call is my credit card company. #SCAMMERS I would expect this from an off site rental agency like FOX Rent A Car. But not from Alamo who are in the Airport. There is already so much stress at the airport especially during Covid and Alamo adds more stress when returning home. It’s unacceptable and unfair during these times. Of all places. This was done at the MCO Orlando airport. Please watch your bill and credit card when you arrive home.

Anton Kuteyev

Alamo representatives, as always in my experience, provided superior service. They went above and beyond to accommodate our needs. We were traveling with two kids, our skies and luggage, and that help was very appreciated. Thank you Alamo

Hootan Kamran

I booked online through Expedia. But they called me and told me they don't honor the order.

DA DOO

Fast service

M. Sh.

Very convenient location and working hours

S Sanjiv

Very reasonable price and very quick checkin and check out. And a very nice and clean car. I was very pleased with my car rental.

Chris Patterson

Arrived on a Sunday at 6:30 pm, no Alamo staff was on hand. Was helped by nearby National employee, but she had several of her own clients to attend to as well as two other Alamo clients. Rental process took well over 60 minutes including lineup time. To be fair, my flight was delayed 3 hours, but still arrived during Alamo's advertised business hours. I reserved Standard (Jetta) class, no vehicle in that class was available. Told by National employee that I could either get lesser class (Elantra) at same price (??) or pay for an upgrade. She did offer me a double-upgrade for price of a single upgrade, which I reluctantly accepted. On the positive, vehicle was great and return was quick and easy.

Mangala Ranasinghe

Good service but depends on the person in the counter. The cars are always very good at this place. In the air port but do not get into the terminal. Just cross the street and go into the car park. It is the most easy way of doing it.

Daniel McDougall

Our last four rental experiences with Alamo have been good. Vehicles provided were the same as we reserved or were free upgrades. We needed a GPS from the Alamo office in San Jose, CA and we found it pretty pricey. The Winnipeg and the San Jose staff were pleasant and professional. We'd recommend Alamo in a heartbeat.

Majbah Ahmed

Great car at best price. The service was excellent. The staff at the counter were very cordial. I was little worried about Vancouver rental car as there were lots of scam in the past. I am glad, I didn't have any issue. Thanks a lot guys.

Francis Lagu AURELIOUS

The best rental agency to rent cars from, any car you could possibly want to drive, unmatched for, they have , prices you can value, they have and my no 1 fav is customer service, thank you Alama! Kind regards

Yu Zhu

This location does not offer you safety nor customer service. If you want to be treated fairly, look elsewhere. Watch out for their "pre-paid" gas SCAM!!!!! They ended up charging me for a full tank even I brought the car back with more than half tank. If anything, just get the car and decline everything else. Even the person who worked at the rental return said the front desk lied to me about what the "pre-paid" option actually was. Whayt's more, the so called customer service manager on site was not good at helping customers. He kept on denying the front desk's negligence on misleading information and tried to twist my words by saying I was lying (he kept on asking me what did the front desk say when I picked up the car two days ago for multiple times and argued that my statements either did not match or the agent did his job and it was my mistake. It felt more like an interrogation than customer service. I felt terrible cuz the manager acted superior and did not care because he had many customers and losing just one was nothing). He also tried to prove he was correct by using seniority (like how many years he has been working there and he rents over 2000 cars a day and you are the only customer that complains etc). He was arguing and denying than clarifying a case. Very bad experience. Not to mention some of their cars have safety issues. I firstly got a Nissan Versa and the car wheels were not well aligned and kept on moving left on the highway. I had to bring it back and exchange for a different one. Try to AVOID this car rental if you have other options. If you absolutely need to use their cars, at least do yourself a favor and avoid their additional "services" such as pre-paid gas if you want to be treated fairly. Just terrible.

San

I am only giving 2 star this time since this is the second time I rented on this place and had the same bad experience. I haven”t submitted any review at first since I thought it was just a coincidence that The car I rented was dirty(in and Out). This second time renting there was not better but even worst since they said they upgraded me a level up since they ran out of cars. The car was very unsafe. The tires were unbalanced or not aligned. By the time you reach 80 KPH the car starts Vibrating and steers to the left. I was going to go back to exchange the car but I was already running late. I am not sure if this is just a coincidence since i never had this kind of experience on other Alamo locations.

Joey Amberson

Easy booking and pick up experience! All staff were great, we enjoyed our trip to Niagara Falls with the upgrade we received.

Anna Mathew

Please DONOT book cars from here. They are extremely nice to white folks... They can wait as long as they want if there is trouble with payments. So disrespectful...!!! Never going back here... rather go for Enterprise.

Tom Zychowski

My experience varied from horrid to acceptable. They overcharge, give you “deals” but fail to honour them later. Before booking read the comments.

Mike Crum

I have used Alamo at least five times to get from Buffalo Airport to Toronto via a one-way car -- but my trip in Jan will be my last. It usually costs about $130C for a one-day rental but this time it was $300. Demand I guess. I was about 40 mins late on the 24 hour drop-off and got hit with a huge fee, then they wacked me with a gas bill that was ridiculous (did I really burn $100 in gas from Buff to TO? - 1/4 tank? ). .

Sharon Armstrong

Seamless Transaction. Nice vehicle and friendly staff

defy app

(Translated) Super service, quick and easy return of the vehicle. (Original) Super Service, schnelle und unkomplizierte Rückgabe des Fahrzeugs.

Bernie Crump

Like most car rentals they try and sell ya on the extra insurance. It would be nice if for once they didn't try it! One thing for sure YYZ is a confusing airport to get in and out of. Ugh.

edmanvan

My last couple of experiences left me thinking about renting from a different rental car company. Lately the vehicles have not been as clean as they should be, windshield washer fluid had not been topped up (in winter you need this), one tire was not inflated to specs (tire light went on during rental period) and the prices are very high for the above experience. I have always let them know my issues or the conditions of the vehicles I rent when they are not up to a certain standard. I will be comparing rental companies once again in the future.

ALAWI Kirby

Excellent customer service and agent has very friendly face .. love you Alamo..