Reviews of Payless Car (Rent Cars)

TechJockeyHD

Should've read reviews before going for it. Bad customer service. Dirty cars...

Shiraz Hooda

Excellent car rental. Good car and good service

Prabhjot Bhatia

The selection of cars is great, location is close to transit, inside the Crowne Plaza Hotel. However, the "after hours" return fee of $20 is definitely expensive.

Gary Hubley

Car was OK. Staff are low class. I waited over an hour for pick up. When I returned the car they charged a key drop fee. When I questioned it I am not pleased with the way they spoke to me nor how they treated others. Payless is not less expensive but the customer service is certainly less than a Canadian company. Never again.

Damaris Flores

Is my third time renting at this place did not have any issues with the services provided.The second visit,we had a SUV instead of a compact for the same price because there was no cars left.Fast service, the guys were polite, car was clean nothing negative to say for now.Just that theres extra fees not showing on in hotwire website, for example ;10$ more for unlimited miles.I recommend this car rental give it a chance you will see by yourself.

Guilherme Barbosa

Worst ever

Sam Meek

Don't use this agency. They do not care about their customers. I was left waiting for 30 min.

Pras Na

Stop your company. My clients are PISSSED because of your garbage you call a business.

SweetPotato Sauce

This place is hidden within the Hotel. And be aware there are hidden fees not only the retaliation charges.

Md. Shaik

20 dollar extra for after hour dropoff.

Enrico Magnani

Good car but horrible service. It is not at the airport. They will come to pick you up with the car.

Anthony Effiwatt

it was the worst car rental experience that I have ever had. Please, please read the reviews before renting from this company. I should have read them before renting. I returned my rental vehicle to the location before it was due, but the Manager (Martin) still charged me $20 drop-off fee for leaving the vehicle key with the hotel concierge because he was not at the office. Very terrible experience.

T. Gunes

If you book with Hotwire you will get fooled. They add extra charges which are not mentioned by Hotwire. Their location is at the hotel and they charge "premium location" fee. Be careful for those hidden charges

ABHAY

Kind and friendly staff. Economical prices and variety of decent cars to choose from. A better option to enterprise car rental and other competitors.

Emira Ben Youssef

the worst service ever

Arif Anwar

Small and crowded office in a hotel lobby that usually has long lines to rent a car.

Geyath Abbar

Payless rental car is the best company i rent from Very nice price amazing service unlimited KM friendly stuff

Arvindh Srinivasan

I've rented twice from them. Service was good and the cars were well maintained. Would definitely rent from them again.

Chandi Ganguly

Isolated location close to Airport

julia camerino

From beginning to end was easy and very satisfied . Had read a lot of negative reviews and was worried about renting with Payless and also because they were off site. However the price was right and I gave it a try. The Terminal Link train ride from Peasrson airport was a lot easier than I thought. Picked up the courtesy phone at Viscount station and was picked up in 5 minutes. Checking in was easy. Staff was polite and professional . Tiny office in the Crown Plaza Hotel. Voiced my concern with the staff and they reassured me I would satisfied. They explained that management had changed over last fall. Was given a Hyundai . The car was spotless and comfortable. All good. Brought the car back 3 days later , was greeted outside and in 5 minutes check out all done. Could not ask for more. Thank you Payless Car Rental staff , keep up the good work ????

Afshin Sadeghi

Reasonable price. However, The staff was not friendly. Got a car and returned it without any issue.

Masood Akhtar

Good service and cooperative staff. Price is little high but its a prime location.

Gopal Sukhraj

Quick

Bev Merchant

Great service. Easy and fast shuttle. Friendly and efficient staff. Chevy Cruze was a great car. Definitely use this again????

Zinnia Designs

Working hours are limited and it costs to give car post hours..however they were kind to drop me to the main road and avoid the walk

Anas Alzahrani

Expensive, away from the airport, do not like it

Olga Banioniene

I had a very good experience. I picked up the car at 8 am on Saturday and returned before 8 pm on Sunday. No issues. Fast and very pleasant service

Kamran Bigdely

Long (1 hour) waiting time to get the car. I would never use them again. - Also their office smells like poop. - Their car seats were filthy.

Dan Buck

It’s not actually at the airport..

johnny tuenmo

They are pretty quick. and rate is cheap

Rebecca Jerkins

Terrible experience. First we have to wait 30 minutes to be picked up in a "shuttle" and by "shuttle" I mean some guy's van. Then we were charged tax twice when attempting to add my husband as a second driver. The staff are completely incompetent. They didn't understand how the total was given just kept saying to pay it. We explained many times and showed them how the tax had been charged twice but they didn't understand and wouldn't allow me to speak to the manager. They kept calling him but wouldn't let me speak. Finally, exhausted we just accepted it and tried to leave. They give us a car covered in snow so it's hard to check for damage but seems ok. When we returned the car today they show us 2 small scratches on the front and said it's our fault. We did nothing and definitely couldn't see them when we got the car because of the snow. This place is absolutely awful. Rent from anywhere else.

Andrew Tang

Great service!

John A. Mahoney

The staff were pleasant but the wait 2 hours 15 minutes after flying all day. Never again, Never

Wilbert Perez

There is always a problem with this company. 1st time: they wanted me to pay for milage even though it said unlimited milage made a complaint and did not pay it after complaint. 2nd time: They made drive all the way back to the gas station because the gas "wasn't full" went to the gas station and put 90 cents of gas (cause it wouldnt take any more) and drove back, then they said it was full (after 90 cents of gas). Never using or recommending this place again.

David DeAngelis

Absolutely appalling service through and through at this 33 Carlson Ct location. Although I booked a full-size, they only had compact cars. The 1st had a check engine light, & the 2nd they presented me with, a tire pressure warning light. After over a half-hour of waiting, exchanges, and hassle I finally got a 3rd car - albeit a dirty one, both interior and exterior. Upon returning the car I was charged for an extra day wrongly ! - and the customer service attendant refused to budge. I had to follow up with VISA to charge this back. Finally, this location is terribly inconvenient to access from Pearson Airport. I waited over 10 minutes for a shuttle to arrive - this location is actually located in a hotel a fair hike from the airport. No discount is worth the amount of waiting, rudeness, and inconvenience involved in renting from Payless!!! Rent in-terminal. And just stay away.

Ulisses Azevedo Dos Santos

Worst service in the world! It took 2 hours to pick up the car! Besides the delay, on the website rental cars they say they are in the airport terminal, however in the airport you need to wait around 30 minutes until they come to pick you up.

T Tobing

Service is very good.

Flávio Ferrari

(Translated) I was given a car completely different from the specification I rented on the website and told me it was a similar car. Car came completely dirty! Bad service by unqualified people. (Original) Me deram um carro completamente diferente da especificação que aluguei pelo site e me disseram que era carro similar. Carro veio completamente sujo! Péssimo atendimento por pessoas não qualificadas.

JD L

Slow pickup, slow service, offsite experience all told took 2+ hours to get from airport to in a car. NEVER AGAIN!!!

Stefan Ritson

I just used these guys this weekend, and feel compelled to write a review. Its not at the airport, as expected when booked but it was actually difficult to get to as there was no indication as to where you needed to go. Waited 40mins for the shuttle to pick me and 4 other customers up. When we arrived at the hotel we were told they had no cars. It was going to be another 45 minute wait. The customer service representative was not very sympathetic smirking and laughing that they'd had a busy day and rented all the cars, which appeared to annoy customers even more. The cars turned up after 45 minutes and we were all dealt with and sent on our way. The car I had was better than expected and I cant fault the service after the initial pick up, just wasn't a great start to the trip. I would recommend booking with a car company based inside the airport as this was not an easy transaction at all.

Chidiebere Ezenyem

Not as people castigate them

Chava LeVine

We had never been cheated by anyone as badly as when we used this car rental in 2010, bad enough that we had to go to the Better Business Bureau to file a complaint. When we ordered the car, the estimated total was $321.62, which seemed a good price at the time. I still regret it. When we returned the car we were hit with a whopping $600 total fee for “other” charges, and it was only then that we noticed that this sly company hadn’t actually filled out a final price when we took the car, only when we returned it. BBB tried to contact them and never heard back, so we remained cheated with no recompense. Stay far far away from this scam.

Lesley Jackson

You order a full size car they give you a compact.... they hardly have any cars on the lot so there isn't much to trade with unless you want to spend more $$ never again will we rent from there

Mitchell Chrest

Had a car available the same day I booked for one. Price ended up being a bit more than I expected from the booking site. Booking sites do not take into account fees specific to payless. When we returned the vehicle the guy offered to give us a ride to the airport as he was going to top off the gas as it was just below full. Didn't charge us for it and reduced our bill because we returned a half hour early. I don't know his name but I'm very appreciative and an overall good experience

Lin Kat

Almost 2 hours for transportation from YYZ airport to Crown Plaza where parked a rental car. Incovenient and the real payless' adress is not inside the airport. Hotwire ageny's information is misunderstood

Paul

Crooks. Overcharged me on my rental. Called in but kept being asked to call back because they are busy. Don’t throw you money away with these criminals

Lucille Hayles

Using Payless for car rental was a pleasant experience. They were affordable and easy to work with & getting checked in was pretty smooth. Even though there was like 2 persons working the counter, they try to move fast. The location is a small store within the crown plaza hotel, so make sure you enter the lobby and turn left. You'll see the Payless counter. The car I got was pretty nice, a 2018 VW Golf so I enjoyed it since it reminded me of my Suzuki Swift. If you are confident in your driving skills you can consider decline adding protection especially if its a short period you're renting for. Everything has tax so be smart about your add ons

Kien Hoang

Good prices for car rentals

Hemko Golli

You rent here , YOU will pay 3 times more than anywhere else .

Johan Van Hulle

Waiting for 2 hours to pick up the car. They had no system whatsoever. It was 1 guy working there, and dispite the line of 20 people, after 15 minutes of paperwork he had to walk them to the car everytime adding another 15 min to each customer. The location is also far out from the airport so this took me the good part of my day...

Rick Schoonover

Absolutely HORRIBLE. After no answer on phone I waited over half an hour for their airport shuttle. These Jokers are part of the group that also owns E-Z and Fox. RUN, DON'T WALK AWAY!!!

Kari

Go elsewhere....You’ll pay less in the long run. They seemed like the most affordable upfront but after all the fees we ended up paying way more than quoted! They charged $120 to get my husband’s name on the waiver (other car rental places don’t charge to add your spouse) Then when we dropped it off it suddenly went up $50 with no real explanation. (The people in there before us were in a heated discussion about their bill which sounded like it was more than $200 more than quoted.) And then six weeks after I get a toll bill for $4.20 - I have no problem paying that - however the $17 administration fee seems a little over the top.

Jessica Al

Service was good, the staff were friendly and professional. The shuttle service from the airport was prompt. I don’t think that they take very good care of their cars. They gave us a car that needed an oil change and the warning kept coming up to change the oil the entire time that we drove it. We called the company about it and they told us not to worry about it. Seems a bit expensive for what you get.

matthew gilmore

Easy cheap very happy with the service, have rented cars multiple times

Rachel Khai Binh Nguy

I really satisfy with Payless service and the car I got which is the best I have experienced. They are all welcome and nice. Customers should know that the shuttle is from the hotel-Crowne Plaza, so they have the time schedule.

Amrith Nair

way too far away from airport, high deposit, unpleasant customer service. They have new cars though. If you don't mind the bad customer service & distance from airport then you may go for it

Mayank Batra

Amazing customer service Great rates Clean and new cars for rent 5 stars for sure

Pezhman Rezaeinia

the guy in the front desk is so rude!! worst ever!! I will never rent a car with them again!!

Maradny

Great rates, very friendly staff and fast pick up, drop offs. I always used payless to get a last minute car, never disappointing.

Manav Shah

Getting to Payless rental car from the airport is a witch hunt! You'll not find them at the Airport terminal along with the other rental car companies. You need to take a train to VISCOUNT station, descend down the stairs, find a small payphone, and hit the "Payless" button and talk to someone. They would then arrive and take you to CROWNE PLACE, of which they operate. The cars are good, and you get very good prices, which makes it worth it. 3 STARs just because for the ride to get to Payless rental - 4 stars otherwise!

David Johnson

It is off airport at the Crowne Plaza in a little office. But the car was excellent and the wait only with one person ahead of me. Very Friendly staff. Good experience.

Chelsea Kiew

Short review: Terrible. Long: Booked through Priceline about a month before the rental dates, wasn’t informed anywhere that it’s actually an off airport location that’s 7-8 minutes drive away. No directions from both Priceline and car rental on how to get there but we managed to ask around. Waited for them to come pick us up for about half an hour, gave us a dirty car. When we requested for a clean car, they told us to wait for 5 minutes which turned into a 20 minute wait, when in actual fact, they went to have the car washed. It was almost an hour before we could finally leave with a car. Both guys we dealed with were unfriendly and seemed rather annoyed. Overall the service was just very unprofessional and inefficient. Only good thing was the great car we got.

Vasu Vasantavada

I have ended up paying double the amount of what I have been quoted in hotwire. Very mischievous pricing. It's a very small outlet inside a hotel.

Manny

Best experience I've had with a rental company. Sam and Riaze were beyond helpful. I would give these guys 10 star out of 5 for the level of patience, respect and integrity they have. This is more than a rental company. These guys treat you like family and im 100 percent bringing all my clients including myself for any rental I need. Best prices in town hands down and they gave us the vehicle to travel from Toronto to vancouver with no questions asked. Thank you Sam and Riaze for being extremely helpful. HIGHLY RECOMMENDED

Dean K

Zero stars! Made a reservation called to confirm I could park my car there for free, get there and told I would have to pay $8 a day . No customer service, bad attitude and wasted my time. Note: this place is not in the airport but 10-15 blocks away.

H Gerami

The car and price were great! 5 stars for those! The staff at the pickup/drop off center are polite. However, the service and shuttle is just painfully SLOW. Arriving at the airport, it took me over an hour to get the car (25-30 minutes waiting for the shuttle from the airport to the car pickup location and then another 30-40 minutes to get the car), on the way back, when I was dropping the car I ended up just getting a $20 cab from their car drop off location to the airport, because their only shuttle had just left to pick up another passenger and I was afraid to miss my flight.

Raney Brown

I will never go back to this agency. They list their prices in US dollars even though they are in Canada. There was no indication that the prices were not in Canadian dollars!! I rented from them twice; for three weeks and for 10 days. They charged me almost $100 more for the second time which was much shorter. They are dishonest crooks. Avoid them!!!

Angelica Kovacevic, CSCMP

Great price, staff member tried to say the front had a scratch, it didn't. The Car I got was a complete gas guzzler for only being driven 143 kms.. 15 dollars of gas later. Its a long process to rent here I find.

ST TO (BG_007)

Rental Car just like the name Payless. Great new location in the lobby of a great hotel which is quite upgrade from their previous location. I compared prices from a few competitors sites and saw Payless prices beat others a few times. I had received a great vehicle for unbeatable price and unlimited mileage. The biggest thing I appreciated is the rules were straight forward no cheating fine lines to get scammed by. I would recommend this all the way

Lewis Jacob

Difficult to find the location. Staffs are friendly and usually there is no lineup. Rarely they have good rates.. Very rarely!!!

M S

Terrible customer service. Car prices [at the time of rental] was good.

Drewy Osazuwa

Totally horrible, i booked this location via kayak, it came up an airport location, I had an early morning flight, so i had to dropoff the car at 5am, 1st i was charging 15% for premium location surge charge ( mind you they are located far away from the airport ) then i was informed I'll be charged $20 for dropping off the car after hours, informed them I've never heard of such chargers, especially for an airport location. They said it was there policy and i had to deal with it.

Cozy Raps

Terrible. Parents called a day ahead requesting a car for the next day and we show up and they have no cars and are telling us the yhadus down for next week. Also was. Ot givens confirmation number so we had to call around for it before getting to talk to them Ms find out all the previous. They then told us that if we wanted something it would be $100 a day.

Adee Cazayoux

This was by far the worst experience I have ever had. Reserved a car from Payless at the YYZ airport location and landed with no one answering the phone. Ended up having to last minute reserve from Discount car rentals (absolutely impeccable service - definitely pick them) and they set us up with a car for the day. Called Payless in the morning only to be told they were open and have no idea why no one was answering the phone - apparently people were renting cars from the exact location I was at all night long even though my husband and I were alone and did not see a single soul. Not even an apology to say "I am sorry ma'am I have no idea how this could have happened" only that they had done no wrong. Terrible, terrible, service. I will never use Payless or recommend them to anyone.

ADSjr Capital Group, Inc

Total gong show. Horrible customer service. Please avoid! Actually the worst! False advertising says it's at the airport and it's not. Will not take debt and puts $350 hold on credit card. Apparently debt card is not money. As I said before it's a freaking dog and pony show with clowns at the front desk!

Kristian Reimer

I am being generous.

Mike Reisacher

Excellent and friendly customer service, from pickup to drop off.

Andréa Rigo

Always had a very good experience with these guys. This time they went even to the extra mile. I gave the car back, and the next shuttle to the airport would happen just in 20min, but my boarding would start in 30min. The guy was super nice and offered a ride to me and dropped me off at terminal 3!!(usually they drop people off at Viscount Station, which would take me another 10min minimum to arrive to terminal 3). 5 stars for you guys!!thanks a lot!:)

Frank Rinella

Car interior was dirty and service for drop off was mediocre. Cost of 10 dollars a day you have to over look this for the service you get from the large rental companies.

Glen Trafford

Was difficult to find the location where the courtesy phone is located to get picked up. The car was upgraded to an SUV for free

Greg Worboys

Very unorganized and unprofessional. Don't rent from here unless you have to

Vishnu Jayachandran

Great experience.they give me nice car.friendly staff

Kishan Krishnavasan

One of the best and affordable car rental company in Toronto. They have staff that are young and quick with their work. I will be a returning customer!

Nathan Dahms

There was extra fees upon picking up the car. Car was rather dirty (exterior) and had bright green marker all over the window like it just came from auction. There was no fluid to clean the windshield. I wouldn't rent from here again. Service shuttle driver had the music insanely loud and drove very aggressive. Basically flooring the shuttle van every opportunity he could. This was on Nov 22 2019.

Alexandra Latour-Verret

Really nice car for the price, but really hard to find!!

ابو زياد

(Translated) The staff were very friendly and helpful (Original) تعامل راقي من الموظفين وسيارتهم ممتازه لهم الشكر

Jorge Vera

(Translated) It is very cheap to rent a car if your credit card includes insurance when renting a car (Original) Es muy barato rentar un carro si tu tarjeta de crédito incluye los seguros al rentar auto

Tomislav Nürnberger

I received excellent service and got a great car at little cost.

Maksym Krasnikov

Bad experience, poor service

Tanya Walter

We had to wait over 45 mins after finding out that this car rental was not at the airport (my fault) to get the shuttle then wait another hour for a car. There were over 10 people in line and they did not have a car for any of us until 2 were returned then they had said it would be another hour for others waiting. We had requested GPS so they rented us a Garmin and the charger was broken so my husband had to hold it the entire way to Niagara Falls. Extremely poor customer service! Will not use this rental services again and would highly recommend paying the extra for the companies at the airport!

mohammad emami

It is 5 minutes of bus stop and inside of a hotel. it has got brand new and clean cars. most of the time they offer the cheapest price compared to other companies. I had a good experience with Payless company and going to rent one more time very soon.

SIVA CHINNASAMY

Worst of all. I have booked for 84. End up paying 178. In agreement they say we can pick up or drop of 30 mins before or later. But in reality they charging 20$. For me it's different case. I went there on time but the employee was dealing with other client and he came to me after 20 mins. For that he put 20$ as late fee. I would say worst car rental ever. Also u never get the car you reserved

Shane Jones

By far the best and most transparent customer service from a rental agency. Highly recommend!!

ritesh kewlani

Had a great experience. Staff is polite, close to airport. good prices. Will definitely rent from them again.

Dennis Flores

Avoid using this car rental company! They will do their best to charge you extra after dropping off.

An Vi

I don’t know how you get such a bad experience so far the best car rental service I got here in Canada. Prices - unbeatable, good clean cars and no bs

Yelizaveta Arsene

Recommend

Gerry Perrier

Offsite rental is always an inconvenience, but the shuttle to & from the airport was prompt, so things could've been worse. Rental staff were courteous and friendly, but the rental process and forms were far less polished than big name rental outfits, and it took longer to get a car. The car itself was the biggest problem. It had not been cleaned (inside or out), and the interior smelled of stale cigarette smoke. There was even a half full Pepsi bottle rattling around in the door pocket. The rate was good, but you get what you pay for.

masih asefi

Great service, great prices on rental. Had reserved a Kia Rio though the internet when i got There the car was rented out, got an upgraded SUV for same low price

Vinay Kakubal

Very good place for rental cars with best price and newer models.. Great customer service.

Husam Mohammed

Very satisfied with the quick process. I am the first to drive my car. It is brand new.

YAIQAB Supplanter

Money loving theives.. I brought the car back with the needle on F full.. The guy comes and says its not full... and demands another 5L or he'll charge my card for $20 extra. Such a waste of time had to go get 5L of gas and come back in time or else he wouldve charged me a full day, instead of an hour or less. These scammers will be gone im filing a chargeback with my credit card company.

reza nabovati

I had the worst experience in payless 33 Carlson ct 40 min wait in airport 40 min wait in office 15 min wait outside to get the car booked a intermediate car they gave me a compact just worst experience in rent a car

Michael Boatman

After seeing some negative reviews here I felt compelled to get the story straight–these guys are amazing. Fair price and they are upfront about the cost of additional fees. From booking to return, the rental process was seamless. I received terrific customer service. The employees were very friendly and they offered to drive me to the airport when I returned the vehicle. Can't say enough good stuff, I'll be back.

Tania R

The place to rent the car is not in the airport like others rental cars companies. Once there, even if I had a reservation, there was no car available!! Couldn't even proceed with the papers. We had to wait until the cars were ready. So we had to wait an extra 1h30 to have a car!!

Babak Bahmani

Great service & rates

Sam Bewley

I don't normally write reviews but I hated this. Not even at YYZ airport which wasnt indicated during rental. The only reason I gave it two stars is because I like the car I got. They even charge you 20 dollars for dropping the car after hours - how does that create a cost for them? Fail.

Dave “Blueshound92” Blueshound

Convenient location

Ridley B

A+ Experience

Warren Furnival

Ive been renting from this company for years and always had a good car at a great price. They are a bit slow, and the staff is usually beaten up from dealing with 'undesirable' personalities and cheap narrow minded people. Overall I recommend this place to everyone and they are always striving to improve within the budget they have available.

Ageu Silveira

I arrived a the dropp off location at 6am and they open at 7am but I waited because I wanted to talk to the payless agent and make sure everything was fine before I left. He sai everything was fine and gave me a final receipt for $506 dolars. 4 days after I got a charge on my creditcard for $528 (22 dolar for gas). How does that make sense if I gased it up to the rim couple blocks away from payless just before I returned the vehicle and also after payless agent said everything was fine and issued a final receipt? Payless hasn't done anything about it so far. They just tried to stick into my mind that owed that money (but I returned the vehicle with full tank). They wanted to send me a picture 4 days after I returned the vehicle to show the gas needle (they only offered to do that because I called them about the extra charge). How does that make sense when the vehicle may had been already rented to someone else? Then I would be paying for someone else's gas, no sense at all. So far I can't stop thinking I got ripped off by a big company by 20 dollars which they are refusing to acknowledge and return to me. Just want to share my experience and try to help you in the future if dealing with payless. Shame on you payless ripping off people for $20 dollars.

hassan m

This company is a scam. I rented a car in September 2019 There was a damage on the front bumper. The key is saying the car is grey. The actual car is navy blue. They contacted me after one year saying I have to pay the damage. The insurance company is saying the dead line of the claim is passed. Basically Paylesss is a scam And the insurance company of my credit card is a scam too.

Kevin Yan

I had a very bad experience at this Payless rental company. They charged me $20 for over-night drop fee. What is that??? It is unbelievable that they charge customers for fees like that. why don't they just like any other rental car companies providing a key dropbox for customers to use instead of charging this ridiculous $20 overnight drop fee? i will never rent at this so called "Payless" company again!!!!

Gail Kennedy

This is the second time I used this company. The first time was a disaster. This time-- they are in a new location and a new management company. The service was excellent. No waiting, staff very courteous, pleasant and helpful. I rented a new Volkswagen Beetle and loved it!! Even though this rental agency was offsite, it is in a great location and easy to get to and from the airport.

TheGoldengolem //////

Didnt start good. On the email reservation, they send me to downtown. And the only payless car rental in Toronto GTA it is at Crown Plaza. Let s see how will go with the actually rental. I will uptade.

Jiang Jacky

Terrible experience. Lots of hidden fees. The hidden fees is 4 times more than their advertisement. They also try to mislead to sign the contract. Much much much expensive than budget or enterprise.

Bianka Grof

Great, quick, efficient service. Polite staff, and the best deal I could find last minute. Convenient hours. Hassle-free. My new go-to place.

Laurie Way

Clean vehicle. Helpful and polite staff. Took time out of his schedule to take us to airport rather than having us wait for shuttle bus.

Jen Row

I used them twice and decided to never use them again. Customer service was slow both times, especially waiting 10 - 15 minutes to get the car. Car was dirty inside (they do not vacuum the carpets) Also return process was slow. Finally, they placed a pending 350.00 charge on my credit card, which remained in place for several days after car returned.

rasha max

Worst experience ever They r located very far from the airport and you have to take train to viscount station and they will lie and told you we r coming and let you wait for hours If you want spend a day to rent a car choose this company If i can give _ 7 stars but unfortunatrly its not applicable

Donny Big Boy

Avoid! Not in the airport property. Planes, trains, and automobiles to get to the rental office (inside a crown plaza hotel) significantly far from airport. You take a train and then....no signs! No idea what to do or where to go! Do I walk? Do I get picked up? Is a flying carpet coming to get me? Only got a ride when I overheard an plain clothes guy in an unmarked car pick up another couple outside the train station! Horrible. Just pay the higher rate with another company and thank me later...

Dave Baker

Good service

Rob A

DO NOT USE PAYLESS. I booked a car rental in Turks and Caicos, and was charged for my car, and an additional $367 USD - no one seems to know why. I brought this to the Payless Customer Service team who created a ticket on Oct 31 stating there would be a response in 3 days. Five days later I contacted them looking for an update, there was no response. Again I sent a follow up email, with no response. I called again today (35 days after the charge was put on my card, and 29 days after the ticket was created). Customer Service's response was "It doesn't look like anyone has read the ticket yet". So here I am, paying interest on my credit card because Payless overcharged me and cannot correct the problem. This is the worst customer service I have experienced with any organization. Don't use payless unless you want wasted time and headaches. Unhappy customer.

Ryan Spence

My first impression with payless was aweful. From the time we landed into getting us a car took over 3 hours. I did get good vehicle after the long wait and off i went. I wanted to extend the booking for a day, they said the rate went from $690 to $1070. I still currently have the vehicle, i booked an extension with them and they said i would have to come in from london, 2 hours away to come back to sign a document or pay an $80 increase. Also charge $10 a day for an extra driver. These guys have horrible at customer service and dont care about retaining customers what so ever. Im regretting choosing these guys dont think ill ever book with them again. Please avoid if you like to be appreciated or would like to save money.

Scott

Customer service was terrible. I personally did not have problems getting my car rental, but there were plenty of people at their office who were complaining about being ripped off and not catching the "scheduled" shuttles on time, waiting excessively long, etc. Also, this scummy place charged me a $50 administration fee to pay a $6 toll fee, and another $50 administration fee to pay a $30 parking ticket. That's what happens when you try to save a few bucks on your car rental. I also rented a Toyota Camry "or similar" and ended up with a Hyundai Elantra...that's disappointing.

J C

We got a brand new Tucson with more features than I could name, with only 800 miles on it, for the best price in the city. We dealt with Vishnu (hopefully I am not slaughtering his name) and other June 15 staff. Everybody was very polite, and a young gentleman accompanied us to the car and offered to haul our luggage. I don't understand those who complain about the location. The company is transparent about not being right at the airport. They cut costs so you guys can get a better deal. It took us 25 mins from the terminal to get to the location, and about 10 minutes to get a car.

Mike Kim

Don’t deal with this guys. Unorganized, doesn’t know what they need to do. Just rent it from major company. I rated 1 star but it isn’t worth.

Ziggy Cox

best car rental around town!!

Lara Arnott

I had a great experience renting with Payless. I got a good rate and the staff were super friendly. I unfortunately damaged my rental car on the way to drop it off, and that incident was handled very well - I was very disturbed myself and the way the staff responded was very helpful. One thing that should be attended to was that the phone at the Viscount station (part of the airport train loop), (where you are supposed to call for the Payless shuttle), was damaged and not working. Normally this wouldn't be a problem... but my cell phone wasn't working either.

C Koch

Colleague rented a car from Payless today. She arrived to our office and there were fumes coming out of the front hood. When we opened the hood there is oil all over the engine! Someone took the cap off of the oil tank and forgot to put it back! The gentlemen tried to apologize saying the oil change was rushed but the oil is black! There is no way the oil was recently changed. The car is also extremely low on coolant and has no wiper fluid in the middle of January! We also have to bring the unsafe car back to them since they do not have enough employees to pick it up. Not worth saving a few dollars. Spend the extra money and get a reliable, new car from Enterprise. These small rental companies are robbers. After my colleague return the rental car they asked my colleague why she posted a bad review and if she could remove the review considering they gave her a different car and a discount. The reason for the poor review is that you provided her with an UNSAFE vehicle to begin with as well as making her drive the unsafe vehicle back to your lot...A discount and swapping out cars would not have saved her life God forbid she was in an accident with one of your vehicles..

Irena Siebertová

Excellent, I had great experience, new clean car, fast pick up, good price.

Hussain Naqvi

Customer service is quite good, but the quality and condition of the rental cars is rather poor.

Tarik Haydar

Very baaaaaaaaaaad company They let me wait for shuttle one hour and they lie and say shuttle on the way Dont try to deal with this company

Masoud Mirzaei

The services were excellent and every thing was perfect. I booked their carsystem three times and I am satisfied with them

S Corben

For those complaining about the location - its should be listed on the site where you booked - I checked a few sites and all of them told me 33 Carlson Court, inside the Crowne Plaza Hotel - I"m not sure where you are all booking from but it was easy to locate for me. Fast Service - affordable rentals with a cheap upgrade option. The car was clean and gassed up to full. Service was good - no pressure from the reps on insurance and upsells. Would recommend. And if you are booking from Pearson - take the free shuttle to the crowne - you'll save a lot compared to the airport bookings at the terminal.

Chris H

Took over 45 mins to get a shuttle from the airport, then another 45 to get me checked out. Don't use them if you are in a hurry.

Roger Wolff

After looking at the feedback I was dubious about renting a car from them at YYZ. Fortunately I took a chance and had a great experience. The car was great, the service was excellent and the price was unbeatable. Based on my experience I would highly recommend them.

Sh Ar

I wanted to write in a review for these guys, especially during these covid times. The gentleman who picked me up and dropped me was very kind and polite. The young man at the front desk was very professional. I was dropped back without a delay. I wasn't hassled for anything. It was a easy rental process. I will definitely consider them again.

Mahmoud Jastaneiah

I agree you will be paying a little less BUT it is NOT worth it , it was the worst experience ever in car rentals, because of the following: -2 of my Credit Cards had a fraud transactions from Payless Rentals 2 months after I left Canada -Staff are not friendly -You CAN NOT drop the car at different location -Off terminal location (had to pick a train then shuttle from the airport terminal) - Cars are not maintained and very dirty, they DO NOT clean them -No many vehicle selections **It was my worst car rental experience, as I frequently traveling , usually I do not face such issues from other well known rental companies

Charles Cooper

I love those guys...picked me up and got me back.....really good place to keep renting Look forward to next pop in

SHASHANK THILAKARAJAN

It was quick..

Robert W

Costed me 300 more than quote. Prepaid gas so I got screwed. Charged me full tank of gas when I brought it back at half tank. I'll never use them again ever

Wanda Kerr

Went to this site and called because it had good reviews - they could not book my reservation and had no interest in trying to resolve the issue - simply brought my business else where - even after talking with a manager!

its me

Rented car in advance. Arrived at YYZ to find out that car lot is off site. Walked about a mile and then a train. Then waited at least an hour for van to pick me up after calling several times for van and being told he was 3 minutes away each time. Very bad. Would not rent again from them.

Peter Wu

Allows visa debit online reservation, when arrived to location, was told visa debit can not pay for the vehicle. Rude customer service and would not accommodate for a mistake on their end. Wasted three hours. Worthless company.

Ernest Greenford

The worst experience ever from a car rental company. It's not located at the airport. You have to take a train to Viscount then call a number to be picked up. But wait, they don't answer the phone when you call for pickup and it goes to voicemail. Had to call three tests before someone picked up. The rental is located at the Crown Plaza Hotel lobby off-site. They didn't have the car ready so I had to wait for it to be cleaned, meanwhile I'm sitting there starving. Oh did I say that when we arrived the driver didn't even bother opening the trunk of the minivan to retrieve my luggage. I had to open it myself and he didn't even offer help. Will never rent from them again.

Jan Capek (JC)

Charmingly pleasant staff, great deals on car rentals. This company has improved so much lately, and I will use them whenever I can as long as they keep up this level of customer experience. Thank you and sending love.

vinithprasad akula

No more selection of vehicles

Jalal Adissa

I rented with Payless in Toronto airport and judging by the reviews posted, I wasn't confident the service would be up to scratch (even thought of cancelling a few hours before the rental!). the service was very good! had the car I requested. The car was brand new, clean. The check in and check out processes were easy and no surprises in the end. The car ended up costing less than any other place for the period I selected. Only minus point (It is difficult to get those guys over the phone when in Viscount station, you need to leave a message for the shuttle bus pick up!)

Sky Lab

Good deal , no issues

Now What

Ripped off. We wanted to rent a car for 3 hours to go downtown after a delayed flight. They quotes us $75 force day, but then said that they would update the rate to $16/hour when we returned it.we return it in less than 3 hours and they then said the system wouldn't let them update it. Just said "sorry". Then we called customer service to try to get the difference. They suggested I was lying and told me I get nothing. Nice. I'm not going to go broke over the $25, but being ripped off and then being called a liar is pretty lane. This place sucks.