Reviews of Hertz Car Rental - Montreal Pierre Elliott Trudeau International Airport (Rent Cars)

Veve T

Excellent service. Got a car when really needed. Many thanks to Peter - honest and accommodating!

Theodore Sakr

Reserved a compact (B) car through their website and it showed a price of 109.87 saying what you pay at the counter. I opened the receipt and all the fees and taxes were already included in those 109.87$. I get to the airport, and the lady (super nice and sweet btw, probably the only positive that I noted). So she’s telling me I reserved too late (1 day before) and that they didn’t have any B’s. She’s telling me I should pay 15$ extra to get a D car (Standard). I’m replying saying that I reserved thru Hertz’ official site and that it’s not my fault that they don’t have that car, so why should I pay. Apparently, I’m not a Gold member (which is an easy way to lose a customer but I stayed because I really needed a car. Just because I’m not gold I have to pay fees because THEY don’t have my car?) Anyhow that’s not the worst. My “what you pay at the counter” 110$ became 170$, with 15$ extra for another car and extra fees and taxes (?? I thought I already had those included ?). I showed her that my Hertz website receipt said I pay 110$ at the Counter, and ok 15$ extra for an upgrade. She’s like I don’t know why it says that all I know is you have to pay this amount (45$ difference is quite high for a 1 day rental). Very bad bait and switch, especially for foreigners who come here and have no choice but to pay for the car, regardless of the price they’re shown. And customer service wise I would’ve expected a sorry or something, nothing just a “I don’t know why our website says that”. Wasted over 50$ and time. I would not recommend this location specifically, unless you want to get scammed (I really needed the car so I had no choice but to pay). Good luck contesting this, their phone sends you somewhere to Eastern Asia and we can barely understand each other. No way to reach a manager. Disappointed.

ligout armand

(Translated) Expensive and unwelcoming (Original) Cher et peu accueillant

Cheryl M.

Very kind and helpful. Easy drop off at the airport.

Agnès Tllc

(Translated) For French visitors to Canada: Do not book GPS. You will have a vehicle with this one incorporated in the dashboard (but not up to date). And in addition to the price of $ 198 or € 138 (it's way too expensive) So opt, like us, (if you already have a tomtom in France) buy the map of Canada (about 35 €) on the site Tomtom then install on your GPS and position it in your car loc. We did 3700 km in 12 days. The only problem: he does not see the work on the course (as in France) (Original) Pour les francais qui vont au Canada:Ne réserver pas de GPS. Vous aurez un véhicule avec celui-ci incorporé au tableau de bord ( mais pas à jour). Et en plus au tarif de 198$ ou 138€ (c'est beaucoup trop cher) Donc opter, comme nous, (si vous avez déjà un tomtom en France) achetez la carte du Canada (env. 35€) sur le site Tomtom puis installer sur votre GPS et positionner celui-ci dans votre voiture de loc. Nous avons fait 3700 km en 12 jours. Le seul problème: il ne voit pas les travaux sur le parcours (comme en France)

Bernhard Haidacher

The 2 stars are for a reason - if I could give none or negative I would. Be careful with the pickup and delivery of your car. The do not operate 24 hours! They should start at 7am in the morning, but really start well after 8am. Even if your are a "Gold" member they do not have staff available. My carefully planned tight schedule vanished. Called to the 1-800 no one to help me. They gave me the airport number. Called and when I said no one is at the gold booth, their reply was "really", gave me two more numbers to call, which landed again at the same airport counters where no one was picking up. Horrible experience with Hertz. This is the first one, but it seams it has to do with Montreal Airport Crew. I had to rent from Thrifty. Something that should have been 5 minutes turned into a more than an hour wait and then rental process. Steve @ Thrifty did manage to calm me down. He was nice and got me a good car. Him I give him 5 stars for his work, but that is Thrifty.

Michael T

0 stars if I could. Do yourself a favor, save yourself the headaches and go with Enterprise. -Reserved a "standard car" eg. VW Jetta. Received a Kia forte which Hertz classifies as a "standard" size, which for Enterprise and Dollar considered a compact car. I could of paid less going with another car rental agency. 5mins wasted. - Rep told us the car was pre-checked for damage, but upon customer inspection, we found 3 areas of damage. Waist of time having to go to the lot and check myself, and then return back to the office to state that the car is damaged. 10 mins wasted. - Could'nt complete the inspection because the lower half of the car was too dirty covered in dirt and salt. Had the rep write on my bill "car was too dirty to complete inspection" so I wouldnt be liable for any damage in these areas. 5 mins wasted. Customers should receive a clean car. Complained to rep, and asked for another clean car on the lot - they said they couldn't do anything. 5 mins wasted. You cant provide me one of the clean cars in the lot???? I was baffled. Called customer service, they told us to fill out a form online. 10 mins wasted. Honestly the worst customer experience renting a car in my life. Im not a gold member but read the reviews and you will see how they even treat their gold members.

Hamed Esmaeeli (Life Learning Hub)

Services was good but I am not satisfied with having an old model car that they gave me for many days of reservation. Cars'steer pulls left and air filter needs to be changed.

Meir Parker

Very positive experience returning car. Fast, courteous, and helpful. Location conveniently located near the terminal, where all the other rental companies are located. Was upgraded on car size.

Jean-Louis Drigeard Desgarnier

(Translated) The warranty is compulsory. Beware of the upgrade which can be expensive if you extend your rental (Original) La garantie est obligatoire. Attention au surclassement qui peut vous coûter cher si vous prolongez votre location

Stephane Forget

My first time using Hertz. Staff was very helpful and didn't hesitate to change the car assigned to me because of a cracked windshield. We'll see how it goes!

Wanli Ma

It was my only bad experience with Hertz. I am a Hertz Gold member and have rented from Hertz more than 5 times this year. When I arrived at this Hertz location, I was told that my reservation was cancelled. No reason, no explanation about who did it, just cancelled. I waited for at least 40 minutes to try to re-open a reservation and match the original rental rate. When I returned the car the next day, I got my receipt with CAD 25.71 as total due. However, the final amount on my credit card was USD 46.20 (CAD 53.62). I called Hertz and they said it was a penalty for driving too many miles.

descamps mathieu (Matd666)

(Translated) First rental I do at HERTZ in Montreal. Remaining in Montreal and its surroundings to 2 people, I opted for a compact 156 € for 8 days. No option to take optional GPS online but I thought I might have one on the spot. Serious mistake because for a GPS you have to take a vehicle Fullsize. Result, the rental that started at 156 € arrived at the end 415 € with full prepaid (which is advantageous because cheaper than the pump). Because for the upgrade, new taxes have been added. I took the GPS because I thought to pay more by taking a prepaid package. It's nerd because I paid twice more in the end. In addition, the GPS is charged 78 € max on the site and charged 98 on the spot. And in addition he has an annoying tendency to disconnect when looking for your exit. I usually took AVIS, there are portable gps (Original) Première location que je fais chez HERTZ à Montréal. Restant sur Montréal et ses alentours à 2 personnes, j'ai opté pour une compacte à 156 € pour 8 jours. Pas de possibilité de prendre de GPS en option en ligne mais je me suis dis que je pourrais peut être en avoir un sur place. Grave erreur car pour un GPS il faut prendre un véhicule Fullsize. Résultat, la location qui a débuté à 156 € est arrivé au final 415€ avec le plein prépayé (qui lui est avantageux car moins cher qu'à la pompe). Car pour le surclassement, de nouvelles taxes ont été ajoutées. J'ai pris le GPS car je pensais payer plus cher en prenant un forfait prépayé . C'est ballot car j'ai payé 2 fois plus au final. De plus, le GPS est facturé 78€ max sur le site et facturé 98 sur place. Et en plus il a une fâcheuse tendance à se déconnecter quand tu cherches ta sortie. D'habitude je prenais AVIS , il y a des gps portables

Paul

(Translated) Watch out for scam! Used to car rentals, I will NEVER NEVER rent from Hertz. My story is simple. when we return from the rental, we find a small glass breakage on the front windshield of the car (less than a 5 cent coin). Thereafter it is the escalation of the troubles, request for repair at the price of 321,94 $, file in recovery, impossible to find a viable interlocutor to speak, no possible arrangement, even with my GOLD status. Since then, I went to AVIS. Much more accommodating. A glaring example is the possibility (FREE) of returning the car to another AVIS center in Montreal. In short, Hertz is after your money, other reviewers will support my comments. (Original) Attention escroquerie ! Habitué des locations de voiture, je ne louerai plus JAMAIS chez Hertz. Mon histoire est simple. au retour de location on nous trouve un petit bris de glace sur le pare brise avant de la voiture (inférieur à une pièce de 5 centimes). Par la suite c'est l'escalade des ennuis, demande de réparation au prix de 321,94$, dossier en recouvrement, impossible de trouver un interlocuteur viable à qui parler, aucun arrangement possible, même avec mon statut GOLD. Depuis, je suis passé chez AVIS. Bien plus arrangeant. Exemple flagrant, la possibilité (GRATUITEMENT) de rendre la voiture dans un autre centre AVIS de Montréal. En bref, Hertz en veut à votre argent, les autres critiques appuieront mes propos.

Aby B

(Translated) Very bad service, unjustly charged for the return of the vehicle (it's the same flight not disguised). I will not rent at Hertz anymore. (Original) Très mauvais service, frais injustement facturés à la restitution du véhicule (c'est du vol même pas déguisé). Je ne louerai plus chez Hertz.

Mridul Pathak

Good customer service, hassle free rental. The prices were same as on the website just the exact vehicle was not available it said on the website the vehicle shown or similar is available and similar is what I got even after talking to customer support on the phone and confirming beforehand if the vehicle was available and they said it was(but 15 minutes later when I arrived it wasn't). Still the checkout was quick and the staff was nice so highly recommend this rental.

Golden Leaf

Expensive

Brendon Paul

I rent here quite a few times a year (20+ /year) mainly for the quick service at the Gold counter and reasonable pricing. I had a $200+ surprise on my bill a few weeks ago for unpaid fuel, and I contacted Hertz corporate while sitting on my plane to get it corrected (assuming that the employee at the airport click off the wrong button). Hertz corporate wasn't too helpful, explaining that I needed to send a receipt for the fuel I purchased - easy enough, except my receipt showed ~$13, obviously not enough to cover a full tank of gas that they said was missing; given that I had only traveled ~100 kms (indicated on the receipt), the math didn't work so well for a full tank of gas, but the CSR wasn't interested in the explanation. As it happens, I received a Hertz survey the same or next day and responded with mostly positive comments, save, obviously, for the fuel mix-up. I was contacted several hours later by Nicole (I hope I caught your name correctly) from the location who had reviewed my e-mail and was able to quickly verify the details and correct things - many thanks, local staff!

Atlantis Informatic

(Translated) Beautiful bunch of crooks We rented a vehicle from Hertz at Trudeau Montreal Airport from 10.10.17 to 24.10.17, the rental was made from France 10 days before. When we arrived, the vehicle was not available and we were given another different from the one ordered, the interior of the vehicle smelled of marijuana, we reported it to avoid problems. The past two weeks, we returned the vehicle on 24.10.17 before taking the plane, 15 days after returning to France, we receive a letter from Hertz accusing us of having stolen the vehicle and threatening us with legal proceedings. They are very funny at Hertz !!! They imagine that we have brought a 1200 kg vehicle in the hold of a 787, at 10 € per kilo of excess baggage at Air France, it is better to buy a car in France Naturally, the deposit of € 385 was taken from the credit card, plus a fee of € 34 for non-return. After several emails and calls, we receive a letter from Hertz saying that they have found the vehicle and that they apologize for this inconvenience. Final gift from Hertz a reimbursement of € 30 then an additional € 53 levy. The rest of the case is "TRIBUNAL" This agency is to be avoided, do not waste your money with these incompetent and thieves, rather go to the competition. One of the things that I regret is not having read the reviews on this agency before renting a vehicle. (Original) Belle bande d'escrocs Nous avons loué un véhicule chez Hertz à l'aéroport Trudeau Montreal du 10.10.17 au 24.10.17, la location s'est faite depuis la France 10 jours avant. Quand nous sommes arrivés, le véhicule n'était pas disponible et on nous en a donné un autre different de celui commandé, l'intérieur du véhicule sentait la marijuana, nous l'avons signalé afin d'éviter les problèmes. Le deux semaines passées, nous avons rendu le véhicule le 24.10.17 avant de prendre l'avion, 15 jours après être rentré en France, nous recevons un courrier de Hertz nous accusant d'avoir volé le véhicule et nous menaçant de poursuites judiciaires. Ils ont très drôles chez Hertz !!! Ils imaginent que nous avons rentré un véhicule de 1200Kg dans la soute d'un 787, à 10€ le kilo d'excédent de bagage chez Air France, il vaut mieux acheter une voiture en France Naturellement la caution de 385€ a été prélevée sur la CB, plus des frais de 34€ pour non restitution. Apres plusieurs mails et appels, nous recevons un courrier de Hertz disant qu'ils ont retrouvé le vehicule et qu'ils s'excusent pour ce désagrément. Cadeau final de la part de Hertz un remboursement de 30€ puis un prélèvement de 53€ supplémentaire. La suite de l'affaire, c'est "TRIBUNAL" Cette agence est à fuir, ne perdez pas votre argent chez ces incompétents et voleurs, allez plutôt à la concurrence. Une des choses que je regrette, est de ne pas avoir lu les avis sur cette agence avant de louer un véhicule.

Samuel Ko

First of all, I checked up the car which I rented because staff said that there is a shortage of staff. I took lots of photos of damages and recorded the car just in case for my evidence. I really didn't like it due to it is not my duty and I was exhausted after the flight. I went to the office at least three times and back to my car to check and ask about my rental car. The staff didn't know about the car. I never experienced before and I believe whether the staff is not enough it is not related to the customer. Second, there were many customers behind me but only one staff was there. The staff was struggling with it and it was totally not enough. Lots of customers complained and they looked angry. It is absolutely not professional service. I usually have a great experience with Hertz but this time was my worst experience with Hertz.

Ileana Peña Cid

Great service!

dave B

They were out of cars... hertz gold didnt matter.. mgmt needs to do better had a reservation they knew I was coming and when. Very good rate but rate but having to wait 45min for the car is not good.. they did have cars just not the size i reserved

Chris

Worst experience, hidden fees, condescending service, ...stick with Thrifty or Enterprise

Steven McGivern

One person working. Total chaos. Huge line. Waited over an hour. Ruined our experience. Cut backs on your staff ruin your service for your customers!

René Matzuzzi

(Translated) Not very pro I do not advise we had a very good vehicle but with tires in bad condition galley more assistance by phone is not in French very bad experience with hertz and no refund! Shameful (Original) Pas très pro je ne conseil pas nous avons eu un véhicule très bien mais avec des pneus en mauvaise état bien galère en plus l’assistance par téléphone n’est pas en français très mauvaise expérience avec hertz et pas de remboursement !!! Honteux

Alex ADX

(Translated) Pay attention ! We left for two days. We wanted to extend our rental for a day and they (the counter members including the manager) told us to call them at the counter. We tried to reach them several times (for 2 hours) without response. Customer service is exclusively in English but at least they were trying to fix the situation ... For now, we are still waiting ... (Original) Faites attention ! Nous sommes partis pour deux jours. Nous avons voulu étendre notre location pour une journée et ils (les membres du comptoir dont le responsable) nous avaient dit de les appeler au comptoir. Nous avons essayé de les joindre plusieurs fois (pendant 2h) sans réponse. Le service à la clientèle est exclusivement en anglais mais eux au moins on essayait d'arranger la situation... Pour l'instant, nous attendons toujours...

mario soyd lopez cornejo

Get a car with them it was really fast and a good price also.

Jean-Baptiste Beauboucher

(Translated) Very good experience for me. Fast service with a vehicle of the reserved category in good mechanical and aesthetic condition. I recommend. (Original) Très bonne expérience pour ma part. Service rapide avec un véhicule de la catégorie réservée en bon état mécanique et esthétique. Je recommande.

Kennis Ho

I am Gold member and have many years experiences in renting car with hertz. All my experiences are excellent except the montreal airport one this time. I reserved the car several months ago and was told that they could not satified me with my requested grade. They put me to Thrifty and DOWNGRADED my car to a smaller one. They gave me CAD50 coupon as compensation. I am really unsatisfied even they gave me this compensation. That is not the issue of money. 1. I insisted to be Hertz Loyal customer and gold members as I had excellent experiences and services with Hertz. So what is the point to be Gold Member!? 2. Cash coupon is useless to me as I have to book the car with Hertz within a year. I am not sure whether I can spend it. 3. To my experiences, cars rented with Thrifty is much cheaper than Hertz. However, not even they charged me the same price but even the higher one. I asked them the reason why they charged me higher. They said the calculation was wrong and charged me the same price as I reserved online. 4. Car is much dirty than Hertz to my past experiences. I WAS THINKING THAT THEY HAVE TO GIVE ME THE LOWER PRICE AS 1. THIS IS THRIFTY BUT NOT HERTZ. 2. THEY DOWNGRADED MY CAR. TERRIBLE EXPERIENCES.

ana cecil garcia o

(Translated) good company, good experiences, it hurts that they have ties with adeco, that they say that you do not pay them workers' time and take advantage of this to steal what others sweat with that, bad friends also end a business ..... .HERTZ 5 .... ex, adeco zero stars ... thank you. (Original) buena empresa , buenas experiencias , lastima que tengan nexos con adecco , que dicen que ustedes no les pagan el tiempo de los trabajadores y aprovechan esto para andar robandosen lo que otros sudan ojo con eso las malas amistades tambien acaban un negocio......HERTZ 5....ex , adecco cero stars...gracias.

Oktay Baskoy Oktays Restaurant

Very friendly

mhd ghaith Maarawi

Rent a car from Toronto to Montreal during this pandemic, they kept the car with me 14 days for free due to self isolation after my travel back to Canada

Dineshkumar Kolimi

Their policies are not good and i had a very bad experience with customer service. I spoke to a representative n she told they will refund fuel cost if i return full tank. I returned full tank and now they argue that i didnt talk to any representative. She is the one who changed my drop location as well. Its basic ethics to return my fuel money if i return full tank.

Patrick Timmer

Good service

Jey

(Translated) We had made our reservation from France for a Grand Cherokee Jeep or equivalent at Montreal Airport. When we arrived they gave us a vehicle type "mono space" which is far away SUV booked and paid. So we take possession of the car but after a brief tour of the vehicle to check its condition we find that a screw is planted in the front tire ... lack of luck. Back in the office to change vehicles, it has already taken 45 minutes. Upon our arrival they ask us to wait without giving us time because no car is available in our category. We wait patiently .... 30 minutes. Tired of this situation we offer them to take a smaller car and would do an exchange in two or three days when a vehicle of our category will be available. we are finally out of the airport after 1:30 of waiting! we left for 1 hour drive to our resort. Two days later we make the trip to the office Hertz airport to hope to have our car. The same person receives us and tells us that only one vehicle is available! .... a Jeep Wrangler. Disappointment ! I know this vehicle well and know that it is far from the comfort of an SUV. It is a fun car that has a nice look (convenient for TT or winter) but to make a lot of miles on well damaged roads in Canada it is comfortable. Tired of these steps and time lost we accept. Result: our friends who had the opportunity to ride in the back had a good backache on long trips and god know that the country is great! even for the driver comfort was almost absent .... nothing like a good leather training in an SUV chassis! Here is our little story. Ah yes I forgot, the additional driver is not charged when booking but it will be charged when the vehicle is removed. Do not take the GPS because it is not updated, a lot of detours and wasted time there too !!!!! This trip to Montreal was the 11th, we went through all the rental companies from the airport and even the city center and put off some wait times a bit long which are quite tolerable for the tourist attendance, we had never lost so much time, money, additional fees or incompetence! When we arrived two couples were explaining about their incompetence .... we understand now! DO NOT GO BY THIS RENT !!! ADVICE .... RENT NOTICE! they have always offered good vehicles and even outclassed. At home the additional driver is free if it's your spouse! (Original) Nous avions effectué notre réservation depuis la France pour un Jeep grand cherokee ou équivalent à l'aéroport de Montreal. Lors de notre arrivée ils nous ont attribué un véhicule type "mono space" qui est bien loin tu SUV réservé et payé. Nous prenons donc possession de la voiture mais après un bref tour du véhicule pour vérifier son état nous constatons qu'une visse est plantée dans le pneu avant... manque de chance. Retour au bureau afin de changer de véhicule, cela a déjà pris 45 minutes. A notre arrivée ils nous demandent de patienter sans nous donner de délais car aucune voiture n'est disponible dans notre catégorie. Nous patientons donc.... 30 minutes. Fatigué de cette situation nous leurs proposons de prendre une voiture plus petite et passerions faire un échange dans deux ou trois jours quand un véhicule de notre catégorie sera disponible. nous voilà enfin sorti de l'aéroport après 1h30 d'attente ! c'est parti pour 1h00 de route vers notre lieu de villégiature. Deux jours plus tard nous faisons le trajet jusque le bureau Hertz de l'aéroport pour espérer avoir notre voiture. La même personne nous reçois et nous dit qu'un seul véhicule est disponible !.... une Jeep Wrangler. Déception ! je connais bien ce véhicule et sais qu'il est loin du confort d'un SUV. C'est une voiture fun qui a un look sympa (pratique pour le TT ou l'hiver) mais pour faire beaucoup de kilomètres sur les routes bien abimées du Canada ce n'est confortable. Lassés de ces démarches et du temps perdu nous acceptons. Résultat : nos amis qui on eu l'occasion de monter à l'arrière ont eu un bon mal de dos sur les longs trajets et dieu sais que le pays est grand ! même pour le conducteur le confort était quasi absent.... rien de comparable avec un bon stage en cuir dans un châssis de SUV! Voila notre petite histoire. Ah oui j'oubliais, les conducteur additionnel n'est pas facturé lors de la réservation mais il le sera lors du retrait du véhicule. Ne prenez pas le GPS car il n'est pas mis à jour, beaucoup de détours et de perte de temps là aussi !!!!! Ce voyage à Montreal était le 11éme, nous sommes passé par toutes les compagnies de location de l'aéroport et même du centre ville et hors mis quelques délais d'attentes un peu long qui sont tout à fait tolérable en vue de la fréquentation touristique, nous n'avions jamais perdu autant de temps, d'argents et de frais additionnels ni vu d'incompétence ! Lors de notre arrivée deux couples étaient en train de s'expliquer quant à leur incompétence .... nous comprenons maintenant ! NE PASSEZ PAS PAR CE LOUEUR !!! UN CONSEIL .... LOUEZ AVIS! ils nous ont toujours proposé de bon véhicules et même surclassé. Chez eux le conducteur additionnel est gratuit si c'est votre conjoint!

Benjamin M

(Translated) Decent car and service Easy to pick up and leave the car And great surprise when the employee saw the dirt in the car (ah the children ...) while answering us that it was not serious at all On the other hand, the price is a bit high and you are treated like cattle by going to the tail (to the next ...). Employees are robotic in some ways (Original) Voiture et service correctes Simplicité pour récupérer et laisser la voiture Et grande surprise quand l'employé a vu la saleté de la voiture (ah les enfants...) en nous répondant que ce n'était pas grave du tout En revanche prix un peu élevé et on vous traité comme du bétail en vous rendant passer a la queue (au suivant...). Les employés sont robotisés en quelques sortes

Fayçal HADDAD

(Translated) Be careful, they are very poorly caring, for a parking infraction, he asks me $ 42 management fee. A real scam. (Original) Attention, ils sont très mal attentionné, pour une infraction de parking, il me demande 42$ de frais de gestion. Une vraie arnaque.

Refael Bigio

They never have the car you reserved, I don’t understand why you were able to reserve it then ?!

Ernest Strupler

(Translated) attractive price and attentive to the customer (Original) prix attractif et à l'écoute du client

Mathieu Malette

The customer service since pandemic is bad, can't actually called it customer service. I get it prices went up but the way I was served, felt I was waking up the staff and that I was bothering to ask for a quote. Hertz used to be my no brainer go to but past few experience made rethink where I put my or company money for the expense.

Alfonso Borbor

Good service with affordable prices

Rosy Kumar

Great service.

Renaud solbarre-music

(Translated) Flat on the fact that the internet offers offers options they can re-offer because they do not have this detail in their computer what seems to be surprising in the 21st century otherwise it's going (Original) Bémol sur le fait que les réservations internet offre des options qu'ils peuvent vous re-proposer car ils n'ont pas ce détail dans leur informatique ce qui semble être surprenant au 21ieme siècle sinon ça va

Rohan Edman

Super busy, during rush hour, service was nice

Angelica Cruz

(Translated) Excellent service (Original) Excelente servicio

Diego Reinstettel

(Translated) Reading the reviews is to believe that human nature prevents people from speaking when they are happy. So, to change a bit: July 2016. Travel with friends, we had booked a Standard car for 5 days. Honestly, I did not look at the price, it turns out that it is indeed rather expensive, 481CAD indicated on site especially as I had additional expenses of young driver, the final invoice looked more like 570CAD, without counting I was charged a week for a 5-day stay ... in short, the missing star is not for nothing. -Quick and efficient support (no one in front at the same time, it helps.), The only problem is that we were able to pay ONLY by credit card ... which is a shame because I had 600CAD all ready in cash on me just for that, and suddenly, I no longer had them on my account ...> Découverte.jpg -Even faster return, someone picked up the car straight from the parking lot, did a quick check, then let me go without asking for my rest. I even recently found in my suitcases the documents that I was supposed to return to the agency according to the clerk at the counter. -The car. OK, keep in mind that I am European, that for the same price in Paris I would have been given a Fiat 500 base model and that therefore my judgment may not be AT ALL objective. So I took "standard". I expected a base model Malibu, and even that I would have been happy with it. In the end, we had a Chrysler 200S, NEW (in 97km mode on the odometer), Option panoramic sunroof, 19 "rims, perforated leather seats with ventilation and heating, Sirius XM and above all, above all, V6. Guys, I don't know. what the rest of your fleet looks like but if all your cars are like that, big green thumb.All comfort, beautiful sound, and if the Drive mode of the 9 gearbox stank a bit, the sport mode was quite responsive and usable , not to mention that with the 9 speeds I crossed the state of New York with an average consumption that some struggle to achieve in VW Polo 1.2. new reserved at Hertz) this fund is my new religion. In short, good experience. It remains to be seen this summer whether the rest of the fleet justifies the fact that the prices are rounded up. [EDIT after August 2017 trip]: He is. Wlh when you buy cars you don't half do it. Volvo S60 T6 AWD with full leather interior, adaptive cruise control and customizable digital speedometer, yeah, there, hat. Hats off on the other hand for trying to "upgrade" to a Fiat 500X, I would have been laughing out loud if we weren't talking about a car in which I should have driven 2500km in 10 days. So I leave the star less: p (Original) A lire les avis c'est à croire que la nature humaine empêche les gens de parler quand ils sont contents. Du coup, pour changer un peu: Juillet 2016. Voyage entre amis, on avait réservé une voiture Standard pour 5 jours. Honnêtement, j'ai pas regardé le prix, il s'avère que c'est effectivement plutôt cher, 481CAD indiqué sur site d'autant que j'avais des frais additionnels de jeune conducteur, la facture finale ressemblait plus à 570CAD, sans compter qu'on m'a chargé une semaine pour un séjour de 5 jours... bref, l'étoile qui manque c'est pas pour rien. -Prise en charge rapide et efficace (personne devant en même temps, ça aide.), le seul hic est qu'on a pu payer UNIQUEMENT par carte bancaire... ce qui est dommage parce que j'avais 600CAD tout prêts en liquide sur moi rien que pour ça, et que du coup, je les avait plus sur mon compte... >découvert.jpg -Retour encore plus rapide, quelqu'un a récupéré la voiture directement au parking, a fait une vérification rapide, puis m'a laissé partir sans demander mon reste. J'ai même récemment retrouvé dans mes valises les documents que j'étais censé retourner à l'agence d'après l'employé au comptoir. -La voiture. OK bon gardez à l'esprit que je suis européen, que pour le même prix à Paris on m'aurait refilé une Fiat 500 modèle de base et que donc mon jugement risque d'être pas DU TOUT objectif. J'ai donc pris "standard". Je m'attendais à une Malibu modèle de base, et même ça j'en aurais été content. Au final, on a eu une Chrysler 200S, NEUVE (en mode 97km au compteur), Option toit ouvrant panoramique, jantes 19", sièges cuir perforés ventilés et chauffants, Sirius XM et surtout, surtout, V6. Les gars, je sais pas à quoi ressemble le reste de votre flotte mais si toutes vos voitures sont comme ça, gros pouce vert. Tout confort, son magnifique, et si le mode Drive de la boite 9 puait un peu, le mode sport était tout a fait réactif et utilisable, sans compter qu'avec les 9 vitesses j'ai traversé l'état de New York en faisant une moyenne de consommation que certains galèrent à atteindre en VW Polo 1.2. En attendant cet été (vu que je reviens et que j'ai de nouveau réservé chez Hertz) cette caisse est ma nouvelle religion. Bref, bonne expérience. Reste à voir cet été si le reste de la flotte justifie le fait que les prix soient arrondis vers le haut. [EDIT après voyage d'Aout 2017]: Il l'est. Wlh quand vous achetez des voitures vous le faites pas à moitié. Volvo S60 T6 AWD avec intérieur full cuir, régulateur adaptatif et compteur digital personnalisable, ouais, là, chapeau. Moins chapeau par contre d'avoir essayé de me "surclasser" en Fiat 500X, j'aurais été mort de rire si on parlait pas d'une voiture dans laquelle j'aurais du rouler 2500km en 10 jours. Du coup je laisse l'étoile en moins :p

Guikk Brez

(Translated) More than an hour late for an appointment in the early morning. When renting by the day it is unacceptable. (Original) Plus d'une heure de retard pour un rendez vous en début de matinée. Lorsque l'on loue à la journée c'est inadmissible.

Ana Hernandez

The manager was very rude. Our American Express card was not working with the swipe so we called American Express and they told us anyone who is affiliated with them have a different way to do it. However, he was not very collaborative. He told us we were more than welcomed to to go rent somewhere else until the lady at the front desk finally did it for us.

bao nguyen

Fast getaway with gold membership

jean-philippe luiggi

(Translated) Good service / price (Original) Bon service/prix

Cyril Pompel

(Translated) Quick and efficient vehicle pick-up. (Original) Prise en charge rapide et efficace du véhicule.

Larissa Aleksandrov

Worst Hertz Experience ever! My husband is a gold member for many years now, but this has been so far the worst headache we ever had! A few months after returning the car we received an email from a company that represents hertz/thrift damages saying we had to pay almost $300 CAD because of our car damage. Well we never had any damage to the car, we called hertz and they never had any report of any damage from this branch, and worst thing now is 1 year later now there is a collection company trying to get our money for something we never did and this branch never send any report or proof of what they are claiming it is our damage. Big Headache!

Shaun O'Halloran

I'm a gold member and still needed to wait 20 minutes for them to do paperwork, then I got a beat up car with a custom GPS permanently installed. The passenger hit thier knee on it every time they got in our out of the car. Next time I think I'll rent elsewhere.

Romain Sepulchre

(Translated) More than two hours of waiting to retrieve a vehicle however booked in advance with staff who did not seem to make much effort for the vehicle to arrive. (Original) Plus de deux heures d'attentes pour récupérer un véhicule pourtant réservé a l'avance avec un personnel qui n'avait pas l'air de faire beaucoup d'efforts pour que le véhicule arrive.

Claire Lafaye

(Translated) If you want to waste time, you've come to the right place. The staff do what they can with the means at their disposal, but it is clear that Hertz does not consider it appropriate to put more than 2 people at the counter at the airport before a long weekend. Result? Over an hour and a half of queuing to get a car. But the best part is customer service: when we want to cancel our reservation, this one asks us to pay (hold on tight) a no-show fee at the counter. In other words, after already more than an hour of waiting, it is out of the question to add 65 € to this weekend, which has already started badly! I will not be taken back. (Original) Si vous souhaitez perdre du temps, vous êtes au bon endroit. Le personnel fait ce qu’il peut avec les moyens qu’il a mais force est de constater que Hertz ne juge pas pertinent de mettre plus de 2 personnes au guichet à l’aéroport avant un week-end prolongé. Résultat ? Plus d’une heure 30 de queue pour obtenir une voiture. Mais le plus beau reste le service client : lorsque nous souhaitons annuler notre réservation celui ci nous demande de payer (accrochez vous bien) des frais de non présentation au guichet. Autant dire qu’après déjà plus d’une heure d’attente, il est hors de question d’ajouter 65€ à ce week-end déjà mal entamé ! On ne m’y reprendra plus.

R. Douleh

Very unfortunate and extremely bad experience at the YUL Hertz location. Could have been much better if the person I first met had some customer service manners and offers me a work around to the unfortunate issue I had or offers a suggestion. A lady who was also at the location jumped in very politely and tried hard to help. I am very grateful for her trying. As I was trying to get the document she was asking for, she had to go on a break and asked another coworker to assist me who was also very polite and tried to assist and made a few recommendations. Unfortunately I was unable to get the document they were looking for but that first person should not be in a customer facing position at all. Very rude, raised his voice, arrogant and kept jumping in and interrupting while talking to the other 2 wonderful agents. Hertz should do better. Update; I went to Enterprise and used the exact document to rent a car, they accepted it with no concerns what so ever. The official Service Ontario document clearly says "Your drivers licenses is VALID" but arrogance is stupid when it is one of your characters and shows your insecurity.

Guillaume P

(Translated) I personally have no worries. The vehicle was new, we were even upgraded. Helpful reception for me. (Original) Je n’ai personnellement eu aucun soucis. Le véhicule était neuf, nous avons même été surclassés. Accueil serviable pour ma part.

Brittany Ross

I have a policy against giving low ratings, but this was hands down the most frustrating experience of my life. Don't bother renting from them. It was an absolute rip off and no one answers the phone when you need help. If you do the text option it doesn't work for Canada (...so why even offer it?) If I could rate 0 stars I would. The 1 star can go to the man who was working when we returned the car, who seemed to be pleasant, unlike his co-worker who kept refering to my out-of-country bank cards as pre-paid gift cards. I tried calling all lines for hours to extend the time on my car only to have to return it and find out they charged me for two full days anyway, and had anyone of picked up they could have told me it was going to be charged for that time anyhow ????

Sina Amini Niaki

I was returning the car. The guy wanted to charge me$63 due to half full fuel tank. I asked if there is any gas stiotion nearby and he said NO, there is not. 3 mins later I filled the tank for $21 and then returned the car.

Jeffrey Clement

They charged me a holding fee(all regular stuff). But then charged me the normal fee and held my first fee. I now paid nearly 1000$ for a one week rental. This is unacceptable.

Neilson junior Dufour

(Translated) Excellent service, very friendly I recommend it ???????? (Original) Excellent service,très amicale je le recommande ????????

Franck BOURDOIS

(Translated) Excellent reception of François at the reception of the vehicle! (Original) Excellent accueil de François à la réception du véhicule !

Matthieu Viel

(Translated) O top. Quick key pick-up and easy return. Be careful to check the condition of the vehicles when taking possession to avoid surprises upon return. If not ok (Original) O top. Prise de clés rapide, et restitution facile. Attention a bien verif l'état du véhicules lors de la prise de possession pour éviter des surprises a la restitution. Si non tt ok

Mary Proulx

Montreal Airport: After a very stressful drive with lots of construction delays around the airport, I arrived late. Customer service (Cynthia) was very supportive. Discounted the late fee and charge for full tank fill up. I left feeling much more relaxed. I imagine the customer service job is very stressful caused by confusion entering the airport.

Maureen f

We rented a car at Trudeau airport and drove to Kingston, On. The following morning our car tire pressure alert showed a low tire pressure. As there is no Hertz car rental in Kingston, we went to a Canadian Tire store where they said it was not fixable because it had several plugs in it already. They said it needed to be replaced but we could just keep adding air until we returned to Mtl. This situation has become extremely frustrating because not only do we have to keep finding a garage to put air in every few hours, but Hertz has made it absolutely impossible to talk to anyone from Hertz. Their phone numbers that they give you are completely and utterly useless. I have spent several hours on hold and to this moment have not once had a phone answered. We will be returning our car tomorrow and we will never again do business with a Hertz company.

Alejandro Sánchez Vega

(Translated) Comfortable, accessible, fast (Original) Cómodo, accesible, rapido

Julien Renaud

Pick up service was great and car excellent...but the returning process is really bad. The guy was not even able to explain me the extra cost which was a little bit higher than expected. Turn out he charged me for tank whereas the tank was fully loaded with receipt on the dashboard....

Bruno

(Translated) I'm working on it (Original) J'y travaille

Shawn Gilbert

Great experience renting a car from them while in Montreal! They were understaffed in the lot due to employees being sick. The one thing was that I was told that if I wanted a vehicle with winter tires that it would cost an extra $60 a day!! I declined of course as I am an experienced off-road driver and didn't require them! ????????

Thomass Burger

Worst service I have ever received. Asked for a receipt 3 times and they never sent it to me even after confirming they would. Also overcharged for a simple paint scratch on the car, my wife and I were mindblown and we will not be doing business ever again.

Gustavo F N

You choose a full size car and when you are there they give you another model and completely different. Very poor service, I'll use Alamo instead.

Angie Stewart

Good experience !!! Thank you

Phillip Lowry

So I booked off the Expedia website, the site said 139$, I knew there would be added fees but it came out to 441.91$. Then after dropping off the vehicle I see that they decided to add a 200$ add on to my bill without reason.

Peter Hwang

I have rented 3 times at this location. This is the worst experience in my 20 years of renting with Hertz. They charged me extra day when I returned a day early. They also charged me for a damage that they missed and I reported prior to the rental. Cars are also filthy. Also, they were an hour late showing up. And on and on. Even one star is too much.

Hassan Cheaito

I always have a good service from the staff. Prompt and courteous service and it takes me usually less than 5min to pick up my car. I would give it a 5 stars rating if they were more generous with their upgrade policy, especially for Gold members. I'm sure they can treat us better

AviBenJames

Returns made simple and easy. Thanks hertz I was able catch my flight.

Jojo Che

(Translated) never again hertz. charged 635 euros for a scratch of less than one cm on plastic (must change anything!) I never received an email to inform me of the result of the expertise, nor invoice to be reimbursed by my insurance. just a levy !!!! after 2 hours on the phone service services. impossible to have more information or an invoice. Never again. (Original) plus jamais hertz. facturé 635 euros pour une égratignure de moins d'un cm sur du plastic (faut tout changer quoi !) je n'ai jamais reçu ni de courriel pour m'informer du résultat de l'expertise, ni de facture pour me faire rembourser par mon assurance. juste un prélèvement !!!! après 2 h au téléphone baladé de services en services. impossible d'avoir plus d'informations ou une facture. plus jamais.

Fabrice Kuhm (Membre du CNEF)

(Translated) very good service and an interesting price mont convinced to come back (Original) très bon service et un prix interessant mont convaincu pour y revenir

F. R. (Effective Problem Solving)

They have very dishonest employees. I left my GPS in the car when I returned my car in the early hours. The car was locked and I informed management as soon as I remembered I did that. The person who took my car from the return lot, clearly is the one that took or stole my GPS, and they must be help responsible. However, Hertz did not care, and their customer service, never responded to my inquiry. Therefore, I am sharing my experience. I have rented from hertz for over 15 years, and not sure I want to be loyal to them, when they are not loyal to me.

Rogerio Diaferia Rossi

Doesn’t matter if you make a reservation online days before. You will wait hours and walk all the airport to get a car.

Carole Horton

I had no choice to rent a car from these people. There was a death in the family. And they sure took advantage of the situation.

Veronique Verreault

Their customer service is beyond excellent. I had help and tips from the staff for our trip. Competitive prices, but customer service is better.

bourcier jeremy

(Translated) Me adds an insurance to 32dollards in the contract while I refused any additional insurance because I paid a first visa that insures the rental car. I did not pay attention because after 10 hours of flight we have less clear ideas. So 400 more bill billards. After 2 years of savings for my first trip, I enjoyed the surprise that made me discovered on my account ... (Original) Me rajoute une assurance à 32dollards dans le contrat alors que j'ai refusé tout assurance complémentaire car j'ai payé en visa premier qui assure la voiture de location. Je n'ai pas fait attention car apres 10h de vol on a moins les idées claires. Du coup 400dollards de facture de plus. Apres 2ans d'économie pour mon 1er voyage, j'ai beaucoup apprécié la surprise qui m'a mis à découvert sur mon compte...

baert lionel

(Translated) Not regulated (Original) Pas réglo

maria guadalupe barrios salas

(Translated) The service is very nice and the delivery of the vehicle is fast. (Original) La atención es muy agradable y la entrega del vehículo es rápida.

GABRIEL SAINZ

(Translated) Slow (Original) Lento

Jeffrey Koch

NOTE This place doesn't actually open at 6am... No one shows til... Maybe 630?

Alpesh Patel

Excellent and efficient service. I arrived to drop the car and was seen within a few minutes. The attendant checked the car over, issued me with my receipt and I was on my way. Very easy to find as well. Very pleased!

Johan

Easy and quick return. Vehicle was cheap although it’s a bit confusing to get to the rental location at the airport. Signs aren’t great

Jacques A

(Translated) Good service (Original) Bon service

George Irinakis

Great service and staff

Minas Soloman

Bunch of scammers!

Juliette Lucien

(Translated) No one who does not know the benefits common to Hertz, could not read the reservation made in France. And impossible to get a refund (Original) Personne qui ne connaît pas les prestations communes à Hertz, n'a pas su lire la réservation faite en France. Et impossible de se faire rembourser

Guillaume Bieth

(Translated) Support and fast return. Agency located in the airport, very convenient. Competitive rates. (Original) Prise en charge et retour rapide. Agence située dans l'aéroport, très pratique. Tarifs compétitifs.

sng1002001

May be I am spoiled by other Hertz Gold service at other airport but the Hertz at YUL is manual shop. Did not get email notification about car pick-up. have to go and pick up keys from the counter! Haven't done that for a long time unless I am visiting really small town in the US. At least it wasn't too long a wait. The return process was slow. Had to wait a while until the attendant showed up. And then I asked for email receipt and haven't got it yet. Now have to go to Hertz website to grab it. May be I didn't speak the language... The midsize car I got was ok - essentially the basic model. No android auto or apple carplay.

Mateusz Mazur

While I understand a lot of people had negative experience, mine was good. The only issue, like always with every company, look around the car - I have found a dent which was not marked on the rental agreement, so I immediately called for a member of staff who agreed with me and has corrected the agreement. Pick-up and drop-off fast and stress-free.

Marcel Ott

(Translated) A Hertz agency ... (Original) Une agence Hertz...

Tanner Gettis

Sonia at the front desk was amazing and in fact, saved the day. We had a booking at a competitor that decided to close early leaving us in a bind. Sonia greeted us at the Hertz desk, we explained our situation and was able to get us on the road. Thank you again, second Hertz/Thrifty rental in the past week. Appreciate you and your teams above and beyond!

Thibaud Thevenin

(Translated) A shame! Since this morning everyone is waiting for his car ... Thank you for ruining our day Hertz (Original) Une honte! Depuis ce matin tout le monde attend sa voiture... Merci d'avoir gâché notre journée Hertz

Gaétan K

(Translated) Never again Hertz, incompetent employees, absent assistance (we were wandering on the phone for more than 3 hours of service in service because nobody knew how to help us), and bill bigger than expected obviously ... (Original) Plus jamais Hertz, employés incompetents, assistance absente (nous nous sommes fait ballader au telephone pendant plus de 3h de service en service car personne ne savait comment nous aider), et facture plus grosse que prévu évidemment...

Jhyès DOREL

(Translated) Traveling with my family, I took care to choose a car with a big chest. On arrival, Hertz explains that they do not have this car but an equivalent ... It turns out that the trunk was 150 L smaller and our luggage did not fit. At the reception, the staff offered us a larger car for a fee! It had to be firm and unpleasant to get a car with a big trunk. In short, if they had made the same commercial gesture of themselves, my feelings would have been very positive, there, I still have a bitter taste. (Original) Voyageant en famille, j'avais pris soin de choisir une voiture avec un grand coffre. A notre arrivée, hertz nous explique qu'ils n'ont pas cette voiture mais une équivalente... Il s'avère que le coffre était 150 L plus petit et nos bagages ne rentraient pas. A la réception, le personnel nous a proposé une voiture plus grande, moyennant un supplément ! Il a fallu être ferme voir désagréable pour obtenir une voiture avec un grand coffre. Bref, s'ils avaient fait le même geste commercial d'eux même, mon ressenti aurait été très positif, là, il me reste un goût amer.

Rob Lewis

We arrived at the gold customer service counter at the airport and the check in was fast and efficient. We had to upgrade to a larger suv than we had previously reserved online and this was done with out any issues. Upon our return the customer agent at vehicle returns was very friendly and helpful. When he saw that my wife was using a cane he quickly offered to drive us up to the departures terminal instead of her having to walk. Naturally one would not expect this as it would not be part of his job but he went above and beyond for us. When we arrived at departures he exited the vehicle , obtained a cart for our luggage and assisted us with loading the cart. This was way above and beyond what was his regular duties but he chose to assist without even being asked.

L. Englender

Had a very good experience, very nice, quick, gave me a free upgrade. ????????????????????

Eddie Belanger

I am a regular at this location, the staff efficient, friendly and will accommodate most reasonable requests. They do a great job getting us into and out of their location very quickly. I am usually met by an agent that calls me by my name.

Ali Rafet Onural

According to agreement , I have to return car , with fully filled tank... When I turn on the key at Montreal Trudeau airport,Thrifty/(Hertz) car rental place ,fuel guage was showing full ( !!! ) with endurance of 612 km ( !!! ) indicating. When I refueled again the tank full at Esso Gas Station near the airport for drop-off ,fuel guage was showing again full ( ??? ) with endurance of 720 km ( ??? ) indicating. Second thing ; there was an electrical air pump instead of spare wheel, but no repair kit ??? Third thing ; the office boy told me that there is no gas station in the vicinity of airport !!! Interesting isn't it ?

D Gates

Worst counter person in Montreal they gave our car class away. Our flight was delayed due to weather related issues I had pre-paid for full size SUV as we had 7 grown adults in our group he gave us a Nissan Rogue a 5 passenger car he said I should if called I explained we were in the air and u able to call he didnt car he said hurts policy we hold class of car fir inky 2 hours after that we give the vehicle away and you get what u get. Never again I have always rented from Enterprise but Hertz had the large SUV... I rented and paid in full for in advance...NOTE I will never again rent from Hertz as their customer service in Montreal airport sucks!! I didnt want to leave any stars but had to leave at least one to post.

Jack Mounce

Bery very great service and great support when I extended my car

Mike Seider

Gold was a bit different in that there were no names on a board as in the USA. However, the Gold stand did have my reservation and the car was more than adequate for me. As noted it had much fewer miles on it (8K) than the usual car I get in the states (average 25K with as high as 45K). Return was really great. The attendant drove us to the departure terminal rather than have us walk, which was nice since my wife has a bad hip. That alone was worth an extra star!

R M (Reflet de miroir)

(Translated) I would have liked to put zero star but hey, the service to such is zero. The Mr on the tel can hang you in the nose while you need help ???? Worse he blocked my number, and I had to find another phone pr join them! (Original) J aurais aimé mettre zero étoile mais bon, le service au tel est nul. Le Mr au tél peut te raccrocher au nez alors que t as besoin d aide ???? Pire encore il a bloqué mon numéro, et Je devais trouver un autre tél pr les joindre!

Lars Michau

(Translated) Super quick return. All without any problems (Original) Super schnelle Rückgabe. Alles ohne Probleme

Diana Sokolovska

Bunch of stealers. Too expensive. Go elsewhere.

Peter P

$740 to rent a Nissan Rouge for 3 days from the Truedeu airport location. CRAZY. Cant wait for the class action lawsuit for price gouging.. i guess its open season because of covit.

Alice Valour

(Translated) Mediocre experience with the staff of the airport agency that did not leave us the choice for insurance, almost forced to take the most expensive package. (Original) Experience mediocre avec le personnel de l'agence de l'aéroport qui ne nous laissait pas le choix pour l'assurance, presque forcé de prendre le package le plus cher.

Michel Misson

(Translated) Fast and clear service. Over-ranking offered with the loyalty program. A permanent GPS in an SUV would be an interesting additional accessory (Original) Service rapide et clair. Sur-classement offert avec le programme de fidélisation. Un GPS permanent dans un SUV serait un accessoire supplémentaire intéressant

Alain Paris

(Translated) New vehicle, very friendly and efficient staff, everything was perfect! thank you to the Hertz Montreal Trudeau team (Original) Véhicule neuf, personnel très aimable et efficace, tout était parfait ! merci à l'équipe Hertz Montréal Trudeau

Greg Fort Worth

Thank you for the amazing service

Raphael Aponte

The Montreal hertz location is the worst location I've experienced. Both cars on my list rental were dirty and best up... I've been well pleased with Hertz stations in the USA and Europe.

weidong huo

This is a rubbish company. The one tire of the car that rented to me was slowly flatting. I specifically ran back to them and asked to change the car. They drove the car away for inspection. I waited for two hours and gave me the original car. I said it was repaired. When I drove to Quebec City 300 kilometers away, I found that the tires were still deflating slowly. I called them and said I would repair them myself and I would never rent their car again

Hans X

Very poor response time service road side assistence taking one hour just to get to talk to someone. Car standard without gps not recommended. Staff friendly.

Sig

(Translated) Knowledgeable and helpful people. I had a problem with a car, not their fault, and they found a solution! (Original) Des gens compétents et serviables. J'ai eu un problème avec une voiture, pas de leur fait, et ils ont trouvé une solution !

Peter C

This is the absolute best rental company in Montreal. I was so nervous, I never drove a SUV before. The members at Hertz rest assured me not to worry about a thing. They were right, that Dodge Durango drove so smooth, felt like I was in a limo. I would like to thank Mike, Steve, Patrick, Cynthia, Katina, Liz for there great expertise. 5 Star service.

Nicolas Karayannis

The gold counter is very well located, close to the arrival terminal and the speed of service is top notch. Only drawback, no trolleys when returning the car.

שמואל עמר

(Translated) A great service A great product (Original) אחלה שירות אחלה מוצר

John Hagler

Buyer beware! Dishonest dishonest! I'm a 2 decade gold member. I signed up for the manager special... A 250 dollar rental.. After I turned the car in the charged me 900 dollars for the rental. I called and they can't explain it or even find any of the paperwork. Oh yeah.. And they have yet to chief it 2 months later. Do not trust hertz deals!

Karim Harouna

Worse car company out there. As a frequent renter for business, I rented a car for a week and they tried blaming me on a dent that was already there. They charged me over $1100 and claim dept wouldn't return my calls. Not worth the trouble of doing business with them.

Rafael Almeida

(Translated) Easy indication to return the car, friendly people and fast service. (Original) Fácil indicación para devolver el auto, personas amables y servicio rápido.

Carlo

I'm a Gold member and the service is always impeccable. Great company and great rentals

Arif Ismail

great place, great service