Reviews of National (Rent Cars)

Kanku

Worst of of the worst place on the surface of the earth to rent a car. I rented a car the night before and it was approved. I showed up the next morning to pick it up, she was not at the office. She showed up half an hour late just to let me know that they were no cars available. I waited in that airport for 6 hours before they were a car available. I had to call her from home to let her know they was a car available. She came to the airport with her first class disgusted attitude and rented me the worst car imaginable. The car's windshield was so badly cracked you can barely see through it. They were scratches and dents all over it. I had to get to Grand Prairie real bad so I had no other choices. I told her I was going to Grand Prairie and she did not mention anything about drop off fees. When the bill came it was something like $700 Stay away people. You are better off hitch hiking.

Maxime Guérin

(Translated) Worst customer service that I could not believe! The worst customer service possible. The girl who works at the counter does not like her job. (Original) Worst customer service that I couldn't believe! La pire service à la clientèle possible. La fille qui travaille au comptoir n'aime pas son job.

Raymond

truck was good

Breanne Whyte

The tires on the vehicle I rented were so worn out it was dangerous. I tried to exchange the vehicle as it was an icy winter day. They told me they didn't have any additional vehicles. Terrible rude staff. Avoid this place.

Meagan “mlb567” B

Beware. No walk around because they have "no manpower" then they'll charge you 1,000 dollars and hang up on you. Avoid at all costs.

Brendon Marchuk

This is the worst rental company to date and fraudulent! The car itself was fine, the lady was horrible, i had my vehicle in at gm getting work done and they gave me a vehicle from national in the mean time, i used my credit card as security which is fine and gm was to cover the bill for the rental... all good! I used the car for the 4 days and returned it on dec 15th... keep 15th in mind, she then proceded to charge my cc the entire bill and gm was charged the same lol. I went to gm and said hey i was charged what gives... national said ooops and told gm that they have refunded my card... i checked for 2 weeks making sure it was not a delayed transaction and so on... it wasnt, so after another week of being told it has been refunded i checked again and nothing.... this whole time waisting my time, effort, looking like a fool and paying interest on a transaction that should have NEVER taken place... finally after telling her i will get a lawyer and so on it was magically refunded the next day January 16th some 32 days after claiming it was refunded! But, i still never got any reimbursement for the interest due this whole time. This lady is going to gouge whatever way she can and try to double up clearly... im afraid of how many people may have happened to already. I want nothing to do with this place ever and hope i can spread the word... even if its offered to you be extremely weary! Id give a negative if i could

Heather Hall

Worst customer service ever. She has absolutely zero phone etiquette, she would rather complain about how cold it is and what else she has to do than do the walk around of the vehicle. Couldn't be bothered to actually meet up for the drop off. 0% professionalism. Do not go here!!!

Kalen Roblee

Got my car rental because I had to go to Prince George for the night and I had that I was returning it the next evening. Returned it the next evening clean without a scratch before the time I had claimed it for. no one was in the office to accept it so I put the key in the return slot. Weeks later I just got charged today for 453.00 which is more than double what it was supposed to be (178.00). Is by far the worst service and worst experience I’ve ever had renting a car. Do not rent from here

Crys White

I would give this agency no stars if that was an option. I was discussing renting a vehicle for two weeks with the agent when her phone rang. She took the call and instead of asking the caller to either hold or call later, she proceeded to discuss the rental of a vehicle for that caller, leaving me standing . She carried on with the conversation and was still talking when I left..after five minutes. This is unacceptable .Obviously I will not try to rent from this company in future, nor will I recommend the company.

Loralea Harper

Worst service imaginable. Do not rent or return without someone going over the vehicle! I had it for 2 days was charged for 3, charged more in damage insurance. I got it at a half tank, wasn’t marked on my agreement, and they charged me the extra to refuel it even though it was returned with more than I got it at. Never sent an email copy of receipt! Took total advantage of us as to why we needed to rent a vehicle in the first place! Go to FSJ or GP to rent a vehicle. DO NOT RENT FROM THIS LOCATION

James MacLean

Tried to return the car but no one was there. Website says they are open until 10 pm it’s 7 pm and I can’t return the car. There isn’t even a drop off slot for the keys

Shane Brown

Worst car rental company, owned by a private individual. They charge you .38cents a kilometre, unlike any other rental company in the peace region. Stay away if you don’t read the fine print you end up with a nice big bill. Use Enterprise or Budget! At least you pay what you get quoted. The staff at the grande prairie location are beyond rude as well. Same vehicle at enterprise in Dawson would of been $400 cheaper!