Reviews of Hertz Car Rental - Toronto Pearson International Airport (Rent Cars)

Steven Evans

Hertz SUCKS

avleen kaur

Fast service

Greg Doherty

Booked a car rental on Expedia. Hertz had the best price for what I needed. Picked it up at the airport. Relatively easy process. I would use Hertz again.

Greg Doherty

Booked a car rental on Expedia. Hertz had the best price for what I needed. Picked it up at the airport. Relatively easy process. I would use Hertz again.

Anastasia Lokotkova

Even though I prepaid more than half of the expected price prior to pickup, I was forced to pay almost double the price!! I was turning 25 in 2 days, but they charged me the daily under 25 fee for the entire rental duration (2 weeks), meaning that for about 12 days I was paying Hertz for being under 25 while I was already 25. The staff at the counter did not seem to care about my issues and did not try to be helpful at all. They made me call the head office, where a bunch of agents kept transferring my call to the next one, and none seemed to know the solution to the problem! Outrageous. After spending about 25-30 mins on the phone with them, I was still forced to pay extra because they did not advise me how to cancel my reservation.

Kate Winiarz

What a clusterfridge. I returned my car 30 minutes late because of traffic and was charged a whopping $75 for the pleasure. I get it, I was late, give me like a $10 fee per hour like other rental agencies. But $75 for 30 minutes?! The agent was able to reverse it as I stood at the counter for 15 minutes while he called superiors and begged them to waive the fee. Even he thought it was ludicrous, so at least there's that. He was nice. In fact, the in-person customer service was the only redeeming thing about the experience. And it was still kinda negative because we had to be dealing with this silly overcharge (literally 105% of my original total for the whole rental). AND. As I was renting the car, I asked how they deal with toll roads. I was told it was no problem, the car has one of those easy pass things and I'd just get a bill in the mail about it. That's normal, that's fine. OK SO I GOT THE BILL. It's a "notice of unpaid fines" that they "paid on my behalf to avoid vehicle seizure". Like, I'm not kidding, the wording on this garbage would make you think I crashed a car into a concrete wall at 120kmph and just didn't bother to return it to the agency. So I go online to pay the bill (Enterprise auto bills toll fees, by the way, in case you're looking for a competent rental agency). It's all "PAY YOUR VIOLATION". Like, get off. This wasn't a violation. And the site uses pop ups, and is stupid to navigate and feels shady. But it's legit! Hertz, you've gotta stop being a garbage place to rent from. I'm a platinum member at Enterprise, but they were sold out that day so I thought "well I'll try a different place". What a freaking mistake.

Arash Yadollahi

Fair price. Professional staff and easy to reach.

ExquisiteTashii

Had a great experience with Hertz at the airport. Although finishing it was a bit difficult as you are not able to drive your personal vehicle inside so I had to park and walk but other than that inconvenience, it was great. The service was awesome. There was a man who was really helpful I forgot his name but he’s a tall black man. Sooooo nice and professional! He assisted me with getting the vehicle from the lot. And on the way out at the checkpoint Hubert was very friendly as well. I’ll be back again!

Robert Jensen

Best service ever.

Sandeep Bhattacharya

Had a pretty good experience. And this was the first time l was asked to choose my car, which was pretty awesome l thought. Only think may be the rate could have been a bit lower as l had rented it for a week. But still l would rent from them when l travel to Toronto next time.

Ravindran Rajarathinam

Compare to national i rate little lower

Bill Hudacek

This is horribly wrong GPS coordinates. This location is inside the protected area (see the RUNWAYS?) and once you get there, you realize you have a great chance of missing your flight. Multiple calls to Hertz required, and getting help from someone standing at the side of the road, to find the actual rental car return. Local Hertz at YYZ, however, was *superb*. When I told them my sad story, one of the guys who handles car returns hopped in my rental car and said he'd drive me right to the door nearest customs. I made it back into the US with seven minutes to spare. Incomparable service by the nice folks at this Canadian airport. And google maps completely sucks sewer water. App on my 'droid phone did not offer a way to tell them, either, as 'help' came up with a useless screen with no further choices; that only made me angrier :-(

ylbowler

Return is at terminal 1. If you need terminal 3, go up to train.

sahib qureshi

waste of time

Sobiah C

Great customer service easy to find them

Vuk Magdelinic

worst rental experience ever, dont rent here, you ll wait for hours in different ques, people dont know how to use their systems, its like 18th century company

Vijay Sekhu

At Airpot Terminal 1. Great to rent a car from airport, if you are visiting toronto.

Alejandro Jiménez Cebrián

(Translated) There was nobody attending (Original) No había nadie atendiendo

Robson da Silva

Horrible! I can't describe how deception I had with this company. I had a rental and call to check the costs of a extension of my rental. well not only they charge me 3 others days (and I call for a quote) and not only made me pay overlimit but also only would return the extra charge once I returne the car. means I had less $300 in my budget to use because a they can charge the cost Omer and can hold that money and there's nothing u can do. thank you Hertz for an excelente customer service and for useless employees

Soňa Košťálová

Very helpful. We had unexpected problem, because the name on the credit card (my) and on the driving licence (my husband’s) did not match and rental companies were not able to rent us a car (we were in Carribean and they did not have a problem with this...). Only Hertz accepted my husaband’s debet card "visa electron". Thank you, we were despered.

Jason Potvin

They don't honour guaranteed upgrades and fill the lot with compact and midsize SUVs. Other cars are available, but they play the paid upgrade game (with ridiculous upcharges) instead of giving the loyal customer what they're supposed to get. You rented a sedan ? Too bad, so sad.

Bruno Henderyckx

Overall pretty horrible experience. When picking up the car, at the booth they just told me to pick whatever car in a certain row, the key was left in the ignition. No check's whatsoever if the car was in a decent state, I guess as a customer they expect you to be diligent, do a walk around before you actually drive away. Not that it was busy too as it was Saturday just after 9 am and no other customers when I went for the pick-up. The car return was even a worse experience. Was just told to leave the car behind as there was quite a line-up of people returning their car. Did a walk around with the clerk, everything looked good. Only to get a call back 30 minutes later that they found damage somewhere in plain sight above the left front wheel.. Guess when we did the checks of the car, both myself as the person handling the car return missed the obvious damage. Tried to mediate with their claims department but they just sent the claim to a collection agency without ever replying back. TLDR: Very low customer service, if you decide to rent a car, make sure to take pictures of the entire car before & after you use the car. Definitely not the experience you expect from a company like Hertz. There's budget options out there that offer better service.

On_y_va Toujours

I use Hertz because that’s the only company that the company I work for pays for. I agree with most reviewers. Hertz service cannot get any worse than this. Long line ups, staff have no clue why my name is not on board and it just gets worse from there.

Craig Amos

I was charged more than I agreed to pay. When I asked why they kindly showed me a summary of several fees. When I asked why it's more than the price on the rental contract, they told me the fees were valid. I asked for an explanation. I was told the fees were valid. No reason as to the discrepancy or what the fees actually were. But I guess saying the fees are valid justifies anything for them. For a long time it was like talking to a broken robot (on Twitter). Eventually I called, was told I'd get the refund. Ended up getting about half. I suspect they just charge whatever, then frustrate people until they give up. Anyway, wouldn't recommend Hertz.

Suruthiya Dhiyakamurthy

My husband, friends and I came to rent a standard SUV and I was very impressed how Hubert handled our service professionally. He was very patient with our decisions for our one week rental. Thank you Hubert for serving us. We need more people like you. We would definitely recommend this location to others.

Rasin Zd

Awful service. They gave me a car that had a open contract with someone else. Wasted my time ALOT

Elisa T.

Superb customer service. Helped me out with my voucher, choosing the car. Couldn’t be happier!

Larraine Julian

Very friendly .....cars clean. And the staff works with you if you have any issues.

Amir Shingray

Best experience, awesome team

Vincent Clow

Prices is high, customer service and cars spot on..

Hassan Choudhary

My entire experience with Hertz was amazing. From the gold club desk, to Gopal who helped me during my vehicle return. Extremely polite, kind and professional. Kudos to all of you!

Jo G.

(Translated) The staff are very unprofessional. Wanted me half an hour earlier calculate without announcement and also simply booked an additional insurance. Only when I asked what I should pay almost 100CAD, there was an explanation. She wanted me to call ADAC in Germany to make sure I had full insurance. Only when I emphatically stated that I covered ALL the necessary insurance in Germany and I would like to wait another half hour, she has canceled the amount. The car itself was not cleaned and full of scratches. The employee showed me the car and then quickly disappeared. There was no explanation about the car. I photographed all the scratches from the outside and the condition of the car from the inside, if in hindsight something should come and written to ADAC Germany on the same day. I'm curious if anything else will come. (Original) Die Mitarbeiter sind sehr unprofessionell. Wollte mir die halbe Stunde früher berechnen ohne Ansage und zudem einfach eine Zusatzversicherung gebucht. Erst als ich nachfragte, wozu ich fast 100CAD bezahlen soll, gab es eine Erklärung. Sie wollte, dass ich ADAC in Deutschland anrufe, um sicher zu gehen, dass ich auch Vollkasko hab. Erst als ich mit Nachdruck erklärt habe, dass ich ALLE nötigen Versicherungen in Deutschland abgedeckt habe und ich gerne noch eine halbe Stunde warten kann, hat sie den Betrag storniert. Das Auto selbst war nicht gereinigt und voller Kratzer. Der Mitarbeiter hat mir auf das Auto gezeigt und war dann auch schnell verschwunden. Es gab keine Erklärung zum Auto. Ich habe alle Kratzer von aussen sowie den Zustand des Wagens von innen fotografiert, falls im Nachhinein was kommen sollte und noch am selben Tag an ADAC Deutschland geschrieben. Bin gespannt, ob noch was kommt.

Yu-Hsien Ho

Hertz is the best among car rental companies. I dont have to argue with them about insurance because my company covers it. Dont have to let let them know im going to fill up the gas myself. Picking up a car takes less than 3 minutes. Dropping it off the same. I wish the other rental companies would catch up.

Kenneth Offei

Always a great experience! Great staff.

Kaz DJ

Don't even think of using this location. Although the estimation was around $600, I was charged over $1,000. I closely read through the statement and noticed that the only options that I added were $150. The rest of $250, I have no idea how and why charged nor there were no explanation at all. I know that there are some "surprise" fees may be charged but I don't think 25% more charge is appropriate. Also, the car was not really clean. In the minivan I rented had some muds and leftover of snack or something on the floor.

shahzad shah

Recently I have an experience with other car rental in the same place, no security deposits, no hidden charges and very cheap and convenient. Sad to say that with hertz my experience was really bad. They charged 1000$ in advance saying that it's a security and will be returned after u deliver the car. After delivery I waited for one month but the money was never refunded....

Steven Villada

Very helpful and thoughtful staff. I enjoy the pre-inspections where the paper work is ready to be filled out and the keys are in the ignition ready to go. Car was very clean and excellent while staff were very appreciative after returning the rental.

Sydney Eatz

Very friendly and fast service. Car was clean and new. A little difficult to find this location. A Richard Trus review

Lotusfang “R” Goblin

Fast, friendly, great pricing and no attempts to scam me into spending more then I booked for. Can't ask for more from a car rental company.

Sohaib Asif

Very helpful staff at my vehicle return

Giulio Carena

Easy in Easy out

Smith Sark

Place is open for long. Picking up the car is easy and convenient. So is the return. Make sure to check the car thoroughly for dents and scuff marks.

Mohammed Raza

Hubert helped me get a Jeep Wrangler with last minute notice. Excellent service. Car was a little messy but amazing experience.

David Hind

Excellent service as usual

Ma K

(Translated) The borrowing receptionist is very slow at work and it is difficult to get in line. In addition, it was confusing because somehow the translator of Wakaran was mixed up. On the way, another clerk is coming here, so when you go there, the gold counter is behind you. If you go behind the scenes while thinking suspiciously, you will find a counter like that. When I showed the card, I handed me the key, and what was the waiting time. In addition, although I borrowed it at Terminal 1, somehow I returned to Terminal 3. To the general parking lot by mistake. He told me that he was only going through, but he was billed for parking and tried to pay for it. The gate does not open even though I paid with my card. Asked again with the intercom, it was a little jumbled. When I shouted that it was broken, the gate opened and I finally got through. There were about two similar cars. I was surprised that the return place that I finally reached was too easy to return. It's not because of Hearts, but I feel that the miso has come from the first reception. (Original) 借り出しの受付はとても仕事が遅くて列がなかなかはけない。その上、なにやら訳のワカラン係のおっちゃんが混ぜっ返すので混乱。途中別の係がこっちに来てというので、そちらに行くとゴールドカウンターは裏手にあるとのこと。不審に思うながらも渋々裏に行くとそれらしいカウンターが。カードを見せるとあっさりキーを渡してどうぞって、さっきまでの待ち時間は何だったんだ。その上、ターミナル１で借りたのになぜか返却はターミナル３、一度はすんなりたどり着いたのですが、ガソリンを入れ忘れたのに気づき、点検係に近くのガスステーションを教えてもらい、戻ってきたら道を間違えて一般駐車場へ。通過するだけなのに、駐車料金を請求され、払おうとしたけど、機械が故障中、インターフォンを鳴らすと精算機で支払えとのこと。カードで支払ったのにゲートが開かない。もう一度インターフォンで尋ねるとなにやらゴチャゴチャ。壊れてるやろーと叫んだらゲートが開いてやっと通してもらった。同じような車が2台ほどいた。やっとの思いでたどりいた返却場は余りにあっさり返却ができてびっくり。ハーツのせいじゃないけど、最初の受付から味噌がついた気がする。

Nicky H

Love them, friendly staff, good service.

Nikhilkumar Patel

Thanks to the manager working mid night . Maybe his name is Hubem , sorry if spelled wrong . But this man help me through the whole process and definitely I recommend this person and this particular location .

De Val

(Translated) The car had been reserved for several weeks. When we arrived the car was not ready ... 1 hour waiting. The staff not very friendly left us in a corner (no explanation) but tried to take out additional insurance on our initial contract. Finally, the car was dirty (fries on the back carpets, stained seat). (Original) La voiture était réservée depuis plusieurs semaines. Quand nous sommes arrivés la voiture n'était pas prête ... 1 heure d'attente. Le personnel pas trés aimable nous a laissé dans un coin (pas d'explication) mais a essayé de nous souscrire des assurances supplémentaires sur notre contrat initial. Finalement, la voiture était sale (frites sur les tapis arrières, siège tâché).

Joe Yousufy

I rented a vehicle here. Upgraded the car to a mini van. Told the upgrade would be $25 per day. I agreed. Charges on my credit card reflect double that. Not only mini van smelled bad but service very unprofessional. A week after returning the vehicle I get call saying that the van had scratches. Luckily I had taken pics and videos of the vehicle and also marking the scratches on the inspection paper before driving away. I made the mistake of not reading reviews before deciding. These 1 star reviews all sound legitimate. Not only they charged me double but tried to blame us for pre existing scratches with no supporting evidence but sent us to a collections agency (crooks) I fly to Toronto often and I always rent vehicles and almost all have been great. You will never get me business again. I will avoid hertz at any cost. Buyers beware! (For people reading this. Please make sure you have detailed records of any issues before driving away. Or you will end up paying these thieves.) Update Dec 12 2019. After a long 1 year stressful battle with this crook organization we were able show that these damages were fabricated and pre existing. They were looking for a donkey to pin it on and they found one in the mirror. This is unethical and terrible business practice.

Matt LaMariana

Horrible experience

Judy Batte

probably would give 2 1/2 stars. the guys out in the garage were super friendly and helpful; not so much at the counter. the lady was quite rude it seemed. also, I booked here because the deal seemed reasonable as it was prepaid. when I arrived to pick up the car, lo and behold, they wanted to charge my card an additional 80$ for taxes etc. this is the most expensive rental ever. 80$ per day for a sub compact car. next time I will fly to Buffalo and drive across the border. Prices are more down to earth there.

Jonny Jazz

Well, I am so disappointed with this agency... First.- when I did the book in their page, the price was in canadian dlls and certain amount. Second.- when they charge me the same amount but in usd dollars. Third.- they charge me surprisingly the day after another amount... I am so upset. I don't like calling and be on waiting and all that stuff...

Pablo Santiago

Good service!!!

Amrinderpal Singh

Nice experience friendly customer service ????????

EY

extreme long wait time...

Simran lamba

Hertz car service is the most non professional car service ever experienced. I have rented cars at all major airports around the world but this one was at a different level. There’s no phone number to reach them and the one with automated voice sucks to the core! Imagine they have the audacity to announce that there will be “5% call centre surcharge on your total rental bill”. The junk they provided me (Mazda CX5), the remote battery doesn’t work so it’s a mission to start the car and get in the car & if that’s not enough the car heating system doesn’t come into play until you’ve driven over 10km, & that too in Canadian weather which is usually negative -8-10. If Google had zero or negative stars for the overall experience I would have probably given that. Not recommended at all! Stay away from these guys.

Paul Mccurdy

Ahmed was so helpful, great service, very friendly

Joyce

This is the first time I rented a car at The Hertz company (@Toronto Pearson Airport) and I am disappointed and regretful about renting a car here. They did not give us any information regarding the consequences and the billing charges if we were planning to extend the car for a few hours when we did inform them that we might. The receptionist told us that they will be open and that we can just call them for additional information regarding extending the rental time of the car. On the day we were trying to reach them, we could not reach them and I kept getting passed over to different department. I asked the customer service to give me some kind of rate per hour but she was unable to provide me any but instead offered to email the company to inform them that we might extend the car for another day. We were 3hours late from the returned time of the car and went to drop it off. We were charged another day extra (with all the additional charges - additional driver, car insurance). I complained about being charged for another day when I returned it just 3hrs late and they told me that i had only 30min grace period (when I called the customer service). I do not mind paying extra for those few hours but charging me for another day plus my other things I put with the car?! That is ridiculus. The issue is nobody told me about this 30min grace period. When I asked for further information, they did not give me any and then when I get the bill and complain about it, they give me excuses and things like "we could not do anything about it." They could atleast told me right before I got the car about these extra charges but they didnt. They knew that I might extend the car but they didnt give me information about it. All I got was "just give us a call." Which I wasnt even able to do because I COULD NOT REACH THEM. Next time, provide information about the things the customer is asking about. Do not just say "just give us a call.." If you do say "give us a call," make sure you are reachable... FYI, I tried calling them a few times for an hour or so hoping that I can reach them but no luck...

Olivier Makutungu

Just had one of the worst customer service experiences. I rented my car online, was supposed to pick it up at 9am, got there early just to be told that a debit card would not work. No problem, my buddy who was with me had a a credit card and was ready to foot the bill. Turns out that if you're using someone else's credit card, they have to change the name on the reservation, by calling the customer service but of course they won't call for you, they will just wait behind their desk and look at you jump through those hoops when they could have easily done it. Once that's done if you get too much bs (there's no longer any car available...) you will find out that the primary driver has changed and you have to pay extra to put the original driver back on the contract. Finally after spending close to 1h just to get that car the employee will let you go but not before reminding you that if you return the car late (even barely) you will find yourself having to pay extreme fees. Thanks you Hertz, but I won't be needing your services in the future.

a d

Prices are usually a bit cheaper than the others at Pearson. However don't expect anything you reserved to be actually be there. I always try to reserve a compact to save gas, and they always try to upgrade me to a SUV or family van. Constantly reminded of the Seinfeld episode of the same fate..

sender zee

Bh The service is very decent, the prices are ok, over all I am very happy with the service I received from Hertz.

Jaskarn Singh

Hertz has really bad service cause I made it before hours which they gave me and I also paid for those hours but they still charged me for extra day and one day which I already paid for. when I been on their location they said it must be my mistake so I showed them video proof that I dropped there car on location before 24 hours then they said they gonna refund me in 4 to 6 weeks that’s not good at all when they deducted they took couple of seconds and that’s their mistake not my and now they know that’s their mistake they gonna take that long to refund me and also make me to wait on their location I don’t like to visit at hertz and also Im not referring anybody for rent with hertz that was very bad experience with hertz ????????

Maxim Tankaria

Don’t hire a car from Hertz! Customer service was poor. I returned a vehicle, they inspected it and said it was ok. A week later I got an email from their debt collection agency saying I damaged it, but could only provide photos days and miles after I rented it. To make it worse, they wanted 500 CAD when the repair bill was only 250 CAD. This company is not worth the hassle!

Jim Elliott (RapidEye)

Typical Hertz.

Denis Van Alphen

(Translated) Sometimes wait a long time (Original) Soms lang aanschuiven

Jesús Gámez

(Translated) Excellent price and service. (Original) Exelente precio y servicio.

Sam

Awful location for car renting. Rude staff who are renowned for adding hidden charges to your bill after returning the car.

Deepak Chopade

Worst service I see ever. I called them several times, nobody responded and mailbox is always full. there is no way contacting them if you need immediate assistance. Will never ever use Hertz again.

Alexa

Just lost my business. Customer service is poor. Phone experience trying to update my reservation was 30 minutes too long.

Torro Kamel

The lady at the counter in terminal 1 was RUDE. Showed up 20 mins late and had attitude like it was our fault. People waiting in line no smile on August 9th 2018 at 6am.

Johannes Markus Müller

I'd like to recommend the Hertz station at Terminal 3, Toronto Pearson International. When I came there four weeks ago, a very friendly lady (I think her name was „Nerissa“ or the like) handled my reservation and provided me a free upgrade due to showing my Hertz Presidents Circle card. I could choose whichever car I wanted to without any extra charge! I took a white Dodge Durango GT, which had a very nice configuration and which came in handy the next four weeks. Also the return of the car was very uncomplicated. Handing over the keys, getting a return receipt, done! Thank you again Hertz in YYZ Terminal 3 and in special thank you Nerissa! Alsow the Social Media Service provided by Hertz on Facebook is extremely fast. Thanks for your help!

Johannes Markus Müller

I'd like to recommend the Hertz station at Terminal 3, Toronto Pearson International. When I came there four weeks ago, a very friendly lady (I think her name was „Nerissa“ or the like) handled my reservation and provided me a free upgrade due to showing my Hertz Presidents Circle card. I could choose whichever car I wanted to without any extra charge! I took a white Dodge Durango GT, which had a very nice configuration and which came in handy the next four weeks. Also the return of the car was very uncomplicated. Handing over the keys, getting a return receipt, done! Thank you again Hertz in YYZ Terminal 3 and in special thank you Nerissa! Alsow the Social Media Service provided by Hertz on Facebook is extremely fast. Thanks for your help!

Jo Fröhlich Android D2

As expected. Free upgrade. Easy access. Good service.

vision

Prices went up but they still giving me free upgrades

Olivier Acker

(Translated) Very good experience with HERTZ YYZ in Q3. Quick vehicle catch, nice and smiling staff, no pressure to buy extra insurance or anything and most importantly, the final price fits perfectly with my booking. I do not ask for more, it was perfect! I booked directly on the HERTZ website, I do not like to go through intermediaries for car rental. (Original) Très bonne expérience avec HERTZ YYZ au T3 . prise du véhicule rapide, personnel agréable et souriant , aucune pression pour acheter une assurance supplémentaire ou quoi que ce soit et surtout, le prix final correspond parfaitement à celui de ma réservation. J'en demande pas plus , c'était parfait ! J'ai réservé directement sur le site internet HERTZ, je n'aime pas passer par des intermédiaires pour la location de voiture .

allison

Rented a SUV from here for the weekend. Customer service was amazing . The man who served me was very fast and efficient. The car was so nice, drove so smooth. Fell and hurt my back recently. So the heated seats , bottom and back was amazing. Really helped with the pain. We were able to fit the 7 of us comfortably also all our baggage . Check out was also just as efficient. The guy was sitting near the returns. He wrote me a quick copy and I was on my way. Sad to have to give it back. I will definitely be back for another car. Great job guys.

Sait Okumus

Easy drop off.

S Ehan

I have received good and friendly customer service during my 6x rentals in the last 3 years. Friendly staff and great choice of vehicles. Convenient location too as it’s at the terminal. Clean cars and upgrade was not an issue due to availability.

Ebin Babu

Great experience after my disastrous experience at Calgary Airport. Both Shafin and Fowzi were amazing and suggested the right car for our needs.

Ashton Bannister

Don't know what the negative reviews are about.. I had a great experience rented a fantastic car at a fair price and had a great time.. 5/5 the premium vehicle assisted in making my vacation unforgettable.

Brian Huang

Really nice people!

navya shah

best employees clara - massimo thank you so much :-)

leiro2000

Awesome service from start to finish! Will definitely rent again.

Mohsin Gohir

Horrible customer service. Never ever go to this location. EVER!

Emad Sameer

The worst car rental I experienced for the last ten years.. Manager of hertz and thrifty(it is one manager for both companies) was unprofessional and lacks knowledge of other provinces driving licence levels.. I’m sure he was denying me the car I booked so he can rent it with a higher fare and in this process he missed up my vacation and cost me more money.. Bottom line next day I rented another car from the same provider through Expedia and got my vacation on track again.. hertz management should up there standards and find a better manager for the YYZ branch… this situation happened on Thursday 19 of August at 6pm if management want to find out who was this guy, if they care about their image and customers…

Alex Lippa

Arrived to pick up pre-booked car for 9am, we're waiting until after midday for a car to arrive with no apologies or legitimate explanation as to why they had taken the booking two months ago and had no car for us! Really really poor service, expected better.

Ganesh Prabhu

Excellent renting company. One thing unique about this company is they ask us to select car in the segment we have chosen. Other rental companies directly assign car without providing that option to us.

Jeff Trachimowich

Third time there have been issues with pickup at YYZ . No cars or extra steps are starting to be a regular occurrence.

Steph Curry

Everything was fine except I booked for an economy car to save gas for a 350km trip, but was upgraded to an SUV with no other option. So I had to spend about $60 for gas instead of $35. Also for people complaining about being charged extra, they charge your credit card an extra $200 on top of the cost of your reservation for a deposit, which is not returned until a couple later after you return the vehicle. Hertz, along with Enterprise, charge the least for deposit in comparison to Budget/Avis ($350) and Practicar ($500).

Joel Riddle

Easy pick up. Straight forward and fast. Clean spacious sedan. Just what we expected. No hidden fees. Helpful representatives. Great location right at the airport.

Roger ZDor

Great service!

L-M Peyro

(Translated) VERY EXPENSIVE IN COMPARISON OF OTHER RENTAL AGENCIES MAKE YOURSELF ASSURANCE !!! If you do not ask for the price do not you say it .... $ 310 just for the car for 1 day !! (my budget offers $ 21 in full) Zero customer service, you take it high and it really feels like nothing. (Original) TRES CHER EN COMPARAISON DES AUTRES AGENCES DE LOCATION MEFIER VOUS DE L ASSURANCE !!! Si vous demander pas le prix ont vous le dit pas.... 310$ juste pour la voiture pour 1 journée !! ( budget ma propose 21$ en full) service client nul, ont vous prends de haut et on a vraiment l impression de servir a rien...

T K

Use Hertz for work multiple times a month. Always have to wait >1 hour for the car to be cleaned and ready, even though I had a reservation booked well in advanced. The rentals are decent quality but waiting everytime at every location I've been too across Canada is a bad trend company wide.

The DIY Maniac John P

Horrible placement and very confusing to get out. Car windshield was smuggled with oily substance that I had to clean myself.

Renee Couture

Love Hertz, super easy online reservation, super easy car pickup and drop off. Nice vehicles to drive too.

Amber-lee Plays

Not having funeral at the church was not godly

Jesús Gámez

(Translated) Excellent price and service. (Original) Exelente precio y servicio.

Martin Ng

Excellence services. Great selections of make and model. Staff were helpful and friendly overall.

Pedro Jr.

(Translated) Good prices and good service. (Original) Bons precos e bom atendimento.

Max Afzalimehr

Do NOT use Hertz at this location. The customer service and manager are extremely rude.

freemanagain 1

It was nice experience.The agent ''Mohamed" at T3 was super nice . Some customers took a selfie with him. I love the Golden Zone, where I picked the care I like . There are about 20 cars different colours and Models. The Manager helped me to customize the car I picked.

Rodolfo Andrade

I purchased a voucher in Brazil and had NO problems redeeming it. Staff was polite.

David Brodie

simple easy affordable

Les Uzar

Selection of cars for ultimate choice is very disappointing

Stefan Maiwald

(Translated) It's all OK! (Original) Alles gut!

Tatiane Amancio

Great price great service

Katherine L

Best Hertz In THE WORLD. I lost my iPad at this hertz and I went threw security at that point there was no turning back to get it. So i got home and the next morning on got on the hertz.ca website and put in a request saying that it had been lost within 2 housr i got a call saying that they had found it. AMAZING

Simon

Fast and easy Service, good car. Everything was fine

Patricia Duarte

This was by far the worst experience I have ever had when renting from a car rental. This was my first time renting from Hertz and my last. Nor will I ever refer any clients, friends or family to this company. I was told, when signing to rent a car for the weekend, that I could sign up for the gas tank to be refilled by Hertz at a rate of 1.02 a litre ( which makes sense that I would sign with that rate), once the vehicle was returned. I followed up with 3 different people regarding this service before leaving and they all said I was fine and would receive that service once the car returned. Not to mention the individual that received the car was very rude and ignorant to the situation. The company ended up charging me 3.69 a litre. Very unprofessional and unpleasant experience; some of the employees working there had no idea on what they were doing. I would rather rent from Avis or Enterprise, pay extra money but receive the service I pay for.

Azaz Waqar

Booked a a premium car paid extra for two door sports car. Day of Pickup a four door saloon.

Aman Muultani

i rented 7 seater car on Long-weekend, Car was excellent, their car pick up & drop off service is good but after sale service is terrible, i was charged roughly 110$ ( they took around 380$) as a deposit and rest of my deposit amount about 260$ is missing.. even after 11 days.. i have tried calling them 20 times after which i was able to connect with representative and she told the same thing wait for another 10-15 days.. why ?? .. why should i wait for my own money.. it’s pathetic and terrible.. will thinks twice before renting car from Hertz in future.

Wees Haydar

worst location I have ever dealt with, absolutely unprofessional, rude workers and manager is even worse than all! I would recommend anyone to rent from this company.. the worst experience and will never ever rent from hertz again!

Etta Gilbert

Great customer service!

Aldo Morales

is the worst experience ever had, they Rent cars with bumps and scratches, but they say that the car was impeccable, if you dont take care of check list and you forget to verify your lost... they are dishonest

Hasan Wasay

Best service pre book for affordability though

Heather Stares

Rented a midsize SUV from Hertz for a week and just dropped it off before flying home a few days ago. Our experience here was great, nothing unexpected except the efficiency of service and the better-than-expected condition of our rental vehicle. The convenience of using a rental agency that is actually at the airport cannot be overstated, especially when traveling with small kids. We arrived an hour earlier than our reservation stated and expected a wait, but we had absolutely no wait at any point. Got a very new car in great condition. No walk around with an employee, though it was unnecessary anyways since there was no damage or dings to remark upon. We dropped the car back a few days ago with a full tank of gas. Drop off was super easy. Still waiting on my email receipt and may have to call and track it down. But my credit card shows no unexpected charges and no sign of the $200 deposit, so I'm guessing it was released. Will update this review if anything unexpected comes from it. My only complaint with Hertz is their price point, though it is admittedly on par with other rental agencies in the same location. But we mitigated this by booking through Hotwire. We still got the same level of service from Hertz for about 40% of the price we would have gotten booking through their website instead. All we knew before booking was that it was a big name brand located in the terminal, so that was good enough for us. Hertz did not disappoint, these guys are real pros operating an efficient service. It's just too bad they can't offer even a similar price through their own site (even to rewards members) as they can with third party services like Hotwire. It's the only reason I'm giving 4 stars instead of 5.

Ragu Varathan

We came to pick up but every time I follow the map is only show return area no pickup I was going around round round no pickup location

Reginaldo Barosa

I am President Circle on Hertz.. and I rate this Hertz at Toronto airport (terminal 3). Once there was a huge line and lost 15 min to checkout. Other time there was NO CARS. Had to wait 15 or 20 minutes to get a medium size ( I have the right to full size at least). I had this issue again few weeks ago! No Cars! I wish I could use other company like National there., This Hertz is the worse I have seen in North America. I rent Hertz car EVERY WEEK. Avoid if possible. See the space empty with no cars in the photo!

amental shin

Good, certain!

Jerry Wong

Excellent experience!! Nice new car

Rabee Kayssi

Favourite car rental in Canada

Matt B

Desk agent was extremely difficult to deal with, and borderline rude. Reserved a vehicle online on behalf of a family member, and the desk agent greatly complicated check-in. After explaining the situation, and illustrating our dissatisfaction, the agent finally provided assistance in completing the transaction.

Laurent Duveau

Worst rental experience ever. Had to wait 1h to get a car. Gold 5* Member and booked weeks in advance. Even answered their email the day before to confirm and send flight number so they can accommodate precisely.....

TheJoySly

The car was ready when I arrived. It was clean and ready to go. Exactly the way I expected thank you

Shihan “David” Ma

Five star selections were quite limited.

Sami Puro

Got a very good rate for one-way rental for a premium vehicle during the summer. Car was quite full of small scratches and other small dents though, but they didn't care for those small things. Had no car problems at all during the 2-week trip. Car return to another city Hertz location was hassle-free.

Elliott Horner

Would not help at golf counter despite being a gold member because I didn’t have my gold number on the reservation yet.

Andy Q

It is convenient

Tushar Shah

Claimed that I picked up the car from wrong zone even though I picked it up from Top Star zone. Told me upgrade will cost $30 and did not bother to clarify that it was $30/day for additional $150 extra. It was unethical of Hertz to do this to their loyal customer. If they put the car in wrong zone, it's not customers fault. Finally had to get the manager involved who gave partial discount.

Mehbicus Xaverstine

ive had 2 vehicles with problems. i keep coming back because the cars are usually good and it opens early everyday - very convenient

bxa twist

This is a terribly mis managed location. Terrible service and if your not careful they will scam you. I would stay away from this location. Those positive reviews seem like bots so buyer beware. I wish read these reviews before booking. Hey hertz this hurt your brand for sure.

Ajaykumar Kannan

Very poor service. Made a bunch of us wait for thirty minutes because all three employees behind the counter were attending to a single customer. Even when asked if one person could help the remaining customers, they said no, we can't until this is finished. My second encounter here was much better but it was also at a very odd time so the lack of a crowd may have had something to do with it.

Khan Adib

Better service

Stephane Meunier

President Circle selection is mediocre at best

Javier Bartolomei

They wait for us at 1230am. Very pleased with service.

Brett P

Edit: changed from 4 stars to 2 stars as my last few visits have been pretty poor. Rented a Hybrid the past few times to save on gas for long trips and staff mentioned they rarely have Hybrids and I could take a Corolla. Why would I accept a higher rate for a car class lower, and a car that would cost me more in gas? Also on multiple occasions the checkout booth staff has been caught automatically applying the prepaid fill up for gas (without asking), when I do not have this selected on my member profile. Check your invoice before driving off as it's a pain to reach anyone over the phone or fix details when dropping the vehicle back off. Original - Convenient location with great rates, despite having the premium surcharge. Staff at Gold Member desk have always been friendly. Would like to see more car options in the 5 star and Gold lots. I've been to many other airports that had many more options in Ultimate Choice, and if they did not offer the service, I was usually upgraded to a car much better than the Pearson location ever stocks their 5 star lots with. Terminal 1 is slightly better than terminal 3, but both room for improvement.

James Wong

OK, the sign can be bigger.

Richard McKinley

I had a very smooth trouble free rental. The check-in was quick and we were on our way in about 15 minutes (it was a Sunday afternoon so not busy). Got no hassles or pressure to get extra insurance (I have it through my credit card). Return was also fast ... the lot staffer met us as we drove in, gave the car a once over and we had paperwork in about 5 minutes.

Nicola

I always use them when I come up to Canada and everything's always been perfect my pickup great return and I always enjoy my trip knowing I won't have any problem with Hertz and if I do I know they'll handle it

Dario Garcia

Convenient drop-off at terminal 1, after returning the vehicle simply walk straight toward the pedestrian bridge and you end up directly at terminal 1 check-in.

Wasiq Ali

Fantastic experience. The car was sparkling clean and it was super fast to just get in the car and drive off. The car return experience was amazing as well with Elaine being very courteous.

Amin Javer

This has to be the worst car rental company and location that I have ever experienced. I had a confirmed reservation at the Toronto Airport Hertz location. When I got there at 1am, it was the only counter that was closed amongst all the other car rental companies. I phoned their number and got somebody in Manilla, Phillipines!!. She promised that someone would call me first thing the next morning. Nobody called me until noon. When I called back at the airport location, I was once again connected to someone in Manilla who once again promised me that someone would call me. I never got my refund or my car. What a joke. The place should be investigated and shut down. I will be speaking to the BBB about them and the Toronto Airport Authority.

jm ollier

I will arrive at the airport by train, not by plane. Can I still access the hertz rental counter?

Kelly St Amour

One of the best! Always order on line. Best prices and even get to chews the car you want. Junior explained every detail and has great customer care! Only 200.00 holding fee .Great experience Highly recommend!!

Mark S

Rented a car in September 2018 for 8 days. Hertz charged me an additional 10 days rent despite having left the country by September 13. I'll never rent a car again with Hertz

Violeta Barrios

(Translated) Very very slow, unfriendly and unprofessional. (Original) Muy muy lentos, antipaticos y poco profesionales.

Promoting Your Business

Dirty car. Passenger side. Not a good experience.

Joey Kirk

Waited 15 minutes at the first desk to only be told I should’ve gone to the second desk. Then proceeded to wait again at the second desk.

Travis White

Received a rental from HERTZ through Hotwire. The vehicle itself was okay, not in the best condition, had several tape marks on the doors and some obvious wear, and the brakes were worn. While returning the vehicle I talked to the guy inspecting the car to make sure there was no issues. Luckily I took photos... After dropping off my rental car I received a phone call from their manager Derick claiming that I returned the vehicle damaged, he wouldn't explain what the charges were for, and I even told him that I had proof that it wasn't damaged. I used Hotwire to make my booking but it's not worth the risk getting stuck with HERTZ. Also be aware the same manager runs DOLLAR and THRIFTY car rentals. I do not recommend them. TLDR: Take photos before and after of your vehicle, they will try to commit fraud and claim that you damaged the vehicle. Update: it's been about 9 months after this visit and I have received several phone calls bordering on harassment. I have had this issue resolved by contacting their head office, and they have waived any claimed damages. While this is the obvious solution, I still don't recommend this location. To my knowledge the same people still work there. Hope this helps.

Derek Phillips

Price was right, vehicle was right, paperwork right. But, boy were they wrong when they said it was so ready to go. It's not easy nor fast to find someone at 1100pm to let them know that the keys are infact, not in the ignition. After looking the Jeep over for 15 minutes, so as to not look like an imbecile, it took another 20 minutes to coral the correct car jockey. And at 1140pm, coast to coast flying... Not fun. That being said. It was the only stumbling block. Return was fine. No funky extras charged when I got home. Maybe it should be a four, meh.

Wren (AlphaIs2Nice)

Few people working the front desk that have absolutely no idea what's going on or how to do anything. Shorty walked in and work got done though. Difficult to find if you aren't paying attention. Book through Orbitz to save.

Ricardo Serra

(Translated) Be smart with the terminal that took the car, to return at the same It is where to lose because the airport is great. (Original) Fique esperto com o terminal que pegou o carro, para devolver no mesmo É na onde perder pois o aeroporto é grande.

Ursula Williams

Fast and convenient

Fadi Bayomi

Very bad customer service ????

Glen L

The staff and vehicle selections make it all worth it

Sudharsan Jayarajan

They have wrost customer service. They deal with customers.

Fiorenza

I've submitted a lost and found form for about 20 days and still no response. I see my items on the lost and found list and I want to reach to the department but the phone is NEVER picked up. Neither the management nor lost and found department picks up the phone. I've been calling numerous times.

Liam Davyduck

Hubert was great at the desk, he really goes above and beyond to make sure everything goes smoothly.

Scott Irvine

Quick.

issac widroff

No cars despite having a reservation

Dali Tang

(Translated) Wrong address, there is no Hertz car rental company at all! Only nearby Pearson International Airport (Original) 错误的地址，这根本就没有Hertz 租车公司！附近皮尔逊国际机场才有

baert lionel

(Translated) Not reglo (Original) Pas reglo

Coach Eric

Too many issues to mention.

Nancy Agbaje

Had never rented a car from Hertz at Pearson Airport (usually go with Alamo) but I thought the CSR was courteous and patient and did an excellent job of answering our questions. The Dodge Caravan we rented was practically new which was great and drove well. Would definitely consider renting from Hertz again if the price is right.

ahmad jabour

Worst location for Hertz I used the company many times but this location is the worst ever, very bad customer service, gate keeper is rude and disrespectful he yells and have this aggressive annoying attitude not sure what kind of welcome message does Hertz send to customers

brad fox

LONG WALK, but good deals if you order ahead. friendly staff too.

Sahil Alurkar (thoughtsinlight)

Unclean car

Bin Ye

Acuracy for this place

Melkalver Melkalver (Johnny D)

Had a great experience. Got a Nissan Altima less than 9km, car very clean and full tank. When returning at pearson the agents helped me find the nearest gas station and the best way to get to my terminal.

Spiro Spiro

Competitive prices, fast, reliable service at the front desk. It wasn't the busiest of times when I rented my vehicle, but unlike Hertz (YYZ) some other rental agencies e.g Alamo instead of streamlining the process make it more cumbersome. I love Hertz's "Ultimate Choice" service that is available at this location. Good selection of cars although would like to see more variety in the full size segment. Optima which I chose was a good car to drive, pairing my device with the car was simple and intuitive, plenty of power, solid grip on the highway and comfortable with lots of room for passengers and luggage. Nice looking too. I wouldn't hesitate to rent it again. The car was clean without any unpleasant odors inside. Plenty of windshield fluid, properly inflated tires. All the ground attendants were polite and helpful. At the return I was quickly taken care of so I didn't loose any time and wasn't worried about running late. Thank you.

Miro Kacz

(Translated) Bad labeling (Original) Złe oznakowanie

ਹਰਮਨ ਸਿੰਘ

Worst service ever Vehicle wanted not their Workers not respectful Workers lied a lot Promises made not fulfilled Never picked up any calls Will never use Hertz again because of this experience

bartev23

Arrived an hour earlier and as a gold member my name was not on the board. Went to the counter and was told there was a glitch in the system. Then I had to wait half hour extra since I would get charged an extra day if I picked the car 1 hour before. The employee said he can't do anything about it since its system related. On previous occasions, I have received cars 45 min. prior with no issues. I have been a gold member for approx 3 years and sitting outside for half an hour. There is no "thinking outside the box" by employees. Doesn't anyone greet a client with a smile in this complex? 45 minutes later, I spoke with the Manager and the best she could do was tell the exit booth not to charge the extra day if I return the car late...and I left Avis for this?

Adam Poirier

Hands down one of the worst experiences I’ve had with a rental company. When I made the reservation for a compact SUV for 7 days the price was sitting at a respectable $450, by the tome my father had picked up the car (as I was working) the agreement was up to $811 for the 7 days. While this was frustrating, it had been a long day so we took off. Midway through the trip we looked to extend the rental over the weekend. When we called the 1-800 they could not find our rental agreement, when we called the airport they did not answer. I was told by the main number to simply return after the weekend. By the time all was said and done - 11 days with Hertz cost over $1300. Be advised that this location also charges a “PLC Fee” of 17% which I was told pays their lease to the airport... so everything they quote on their website is 17% more expensive than quoted. Also, the manager and the staff were all working indoors without masks in an airport during a pandemic. Terrible service. Non-transparent. Public health code violations. It’s pretty obvious Hertz doesn’t care about their clientele and are just in it for a quick buck. Enterprise counter is 5 to the right, maybe go check them out?

Z H

I had a very bad experience with this place. I rented a car through hotwire. I realized after I drove off with the vehicle that it was from another province 5000 km away, meaning it had been brought from that province and returned here. There was a constant burning smell in the car. The engine was either burning oil or maybe it had a transmission problem. I was suppose to return the car the next morning 8am but due to an emergency I got late by a few hours. I spoke to the manager named Tony and asked him nicely to not charge me the late fee and told him about the burning smell. He was not nice. He spoke to me as if I was lying about the smell and about my emergency and acted as if he couldnt do anything about it. He insisted that I should just keep the car for one more day since I had to pay an extra day charges plus additional fee anyway. I returned it on the spot and they charged me for a full day plus the late fee. It was a Monday and I could have easily rented a fresh car for one day for less than what I paid to hotwire for the original rental. So these guys charged me 1.3 times the payment I made to hotwire. So I ended up paying more for these few hours on a weekday than what I paid for the 24 hours on a weekend. I will not book with hotwire again and I will not rent from Hertz. With hotwire you dont know which rental agency you are getting the car from until you book and make your payment. I guess customer service only applies to supermarkets and department stores etc where you actually buy a physical prodict. With services like rental agencies, a customer is just a rip off opportunity.

yousesf Ichen

(Translated) Thieves they charge me $ 120 more because j returns vehicle 20min late (Original) Voleurs ils mon charger 120$ de plus car j retourne véhicule 20min en retard

Mel

It's the worst experience that I've ever had

Young Seung Park

prompt and nice choice of cars

Dipali Patel

Even though we had everything reserved we had to wait for 2 hours in line and another 30min for the car.

Said Karimzad

Worst experience I've ever had with a rental company. I've rented from Enterprise mainly and usually used Avis when they didn't have vehicles available. Never had one problem. My unlucky day came when both Avis and Enterprise were out of cars and I decided to give Hertz a try. The service representative was very polite and helpful. However when I tried to exit out of the checkout gate, the employee at the checkout gate rudely told my 2nd drive to get out of the car. We explained to him that we have him listed as 2nd driver, that we paid $100 to list him as 2nd driver and that his tone was very insulting. He doesn't apologize, then basically throws the paper where you mark down the vehicle damage at me, and ignores me when asking for his help (Enterprise has an employee walk around the vehicle and they mark down the damage so this was new protocol to me). He even threatened to call the manage on me...a customer. Finally I just mark down the damage as best as I can and leave. When returning the vehicle, this same employee tells my 2nd driver to park the car and that they don't give receipts when returning vehicles (also new protocol to me). Two days late I check my credit card and I had been charged $228 over the final price on the contract. When I inquired about the extra charges they told me, we returned the car 4 hours late and that we returned the car with only half a tank. When I tried to dispute it, the employee on the phone told me he'd call me back. He didn't call me and they didn't pick up any of the 20 calls I placed in the next 3 days. I finally walked into the location and a manager by the name of Roel Clark "assisted" me with my problem. He listened to me for about 3 mins and then took down my number and said he'd call me within 3 days after he's done his "investigation". I told him specifically that I wanted video evidence of when the car was returned to the lot. Long story short, he didn't call me back even after I called him multiple times and left multiple messages. I finally left a message that I'd be calling corporate to handle the problem if I didn't hear from him within the week. He calls me back an hour late and tells me "Word to the wise, if you want my help you won't threaten me and show me respect". Basically he was telling me that if I wanted my money back that I wouldn't contact corporate and that I'd have to kiss his behind in order for him to do his job. Made me feel like I was in elementary school with a bully who's bullying me and basically telling me not to tell the teacher. The bad experience I had here might be an isolated incident for Hertz locations, but this one location ruined the reputation of the company for me AND I WILL NEVER GIVE A CENT OF MY HARD EARNED MONEY TO HERTZ EVER AGAIN.

Len

Hertz customer service is a joke. They have cut staff and struggle with operations. They can’t give a customer a receipt upon a rental return. They bill for tolls and then cannot supply a copy of the invoice. Makes it pretty hard to expense these charges when you don’t get copies. Hertz needs to step it up or close the doors for good. Treating customers this way is not good for business. I’ve been loyal to Hertz for decades but this now has me searching for another rental company.

Vrishan Maharaj

Asked for an XC90, got a Tahoe instead as a "premium/luxury" vehicle. Did not drive like a vehicle belonging to that class. Went to return it as it was not up to the standard we expected. Upon returning it, we saw a Volvo XC90 drive in, which we were able to get. Hertz will not allow us to book a vehicle like the XC90 ahead of time, they say it's only at the counter and if there are vehicles like that available. We also have to drive to the airport as Hertz does not keep vehicles like this at other locations nor can you request it at other locations ahead of time. Just checking online I was able to find an enterprise near me with actual luxury vehicles (not like a Tahoe) available and for a better rate than Hertz even though we are Five star members with Hertz. Their Staff was friendly and helpful however Hertz policy for anyone requesting a luxury vehicle is poor.

Christine Ross

I recently tried to rent a car from Hertz. I had booked it over a month in advance. They gave me what I thought was a reasonable rate. When I went to pick up my car, (which I had booked for 6:00m on August 21st), I arrived just before 6:00. I was at the front desk and the lady was putting all the information in the computer, when she suddenly said, oh are system wants to verify your drivers license and it will cost you $1.99. This of course is so wrong. Why do I have to pay extra because your system wants to verify my license. I had never seen that before. Anyway I had no choice but to do that. Then she tells me, oh our system can't verify your license. I said, well there must be some mistake. Anyway she tries a few times, and then tells me, I'm sorry I can't rent you a car. I'm on holidays with my family far away from home, with no hotel booked as we were driving over an hour away to get to the hotel, and she can't verify my license? She said sorry nothing I can do. So I asked to speak with a manager. Of course there is no one there. So she texts the manager and they don't respond. It is now 6:40pm and she says, well Budget and Avis are just across the hall, see if they have a car. So I'm left with no choice but to try them. They have 1 car available that is a mini car. A Nissan Micra, for a family. Of course there cost being last minute is $300.00 more for the 8 days than Hertz was supposed to be. I go back to Hertz for one last attempt and she blows me off. No manager has called back, nothing. Didn't care that I was going to be stranded in a place with no place to stay and having my kids with me. I tried the Hertz 1-800 customer service and they wouldn't help me. If I could give 0 starts I would. This was the worst customer service experience I have ever had with a rental company. Stay away from HERTZ!!!! I have tried calling them after my vacation to speak with a manager, and they won't put me through to one. They just take my information and say they will call back. They never have. I am also part of a large professional organization that has discounts with Hertz. I will be putting in a complaint to them, and hopefully they will stop their partnership with them as well, as this is unacceptable. Oh by the way, Budget and Avis, took my license and confirmed it was valid within 10 seconds, but Hertz couldn't. Just save your self the heart ache and the risk of being left stranded. Stay away!

Alexandre Debargis

Car rental Pickup was easy and smooth This is a large airport so It takes a few minutes to make your way down to the garage from the arrivals lounge

Moe AF (Moe)

Service quality and helpfulness depends on the person on the counter. I had varying experiences but in general this branch is good. Free upgrade baby!

HS OK

I returned my rent-a-car late night 2days ago. I didn't know to access the parking lot. I should go to downtown and check in the hotel. I was very embarrassed and I asked the staff in the parking lot. He is tall & handsome besides very kind. I was flustered so I didnt ask his name. I appreciate him and I will ues Herts again.

Alejandro Mesa

Bets car rental experience I've had. Completely unexpected. They didn't hackle me with add ons nor tried to make me buy expensive unneeded insurance. Everything was fast and smooth. Would come here again.

Volodymyr Zhylavyy

(Translated) The most unprofessional and irresponsible agency for more than a month passed as I took the car in them and the deposit which I left behind the car I have not yet repaid at the agency said that they do not know why they did not return, they called the hotline and nobody ever picks up the BITCH there (Original) Саме непрофесійне і безвідповідальне агенство вже більше місяця пройшло як я в них брав машину а завдаток який я лишив за машину мені ще не повирнули в агентстві сказали що не знають чого не вирнули сказали дзвонити на гарячу лінію а там ніхто ніколи не бере трубку СУКИ

rick jones

Was very good and would definitely recommend it and hopefully my next trip back I would used them again and thanks

David Black

The Never get lost feature they advertise mounted on your dash should have read "You will get lost". The system never worked causing me to go miles out of my way. The customers service reps after I complained before leaving the terminal simply tokd me to drive and the system will come on. All i got was a blank screen and total frustration. I dont think they knew how to work it either. Upon stopping and trying to reactivate it it asked me for a code which i had no idea what that was. The staff need to be trained better.

Dilshod Akhmedov

115 dollars for a fuel !!!!!

CO a

really bad.... scam. They try to scam you any possible way. If you will travel through toll bridge. watch out! they will send you a bill with 14 dollars fee on top of the toll charge.

Allan Ryan

Very disappointed with Hertz service at Pearson airport

Manjot Grewal

Will up charge you on every single thing they can. No explanation in what some charges are for.

Jiri Holicek

I had great experience! No waiting time at the counter, I was allowed to choose anyone from 5 different cars staying in the dedicated zone. Car check out was very easy and well organized. Also car return was very easy and straight forward. Higly recommended!

Justin Quinn

After having a little trouble with the rental they gave me , I spoke with a manager and in no time he sent out a new (brand new) rental and made every attempt to meet my rental needs. I've been renting over 2 years and Hertz always has your back. At least at Toronto Pearson Airport location, and I've used all the rental place from this airport and hands down the best prices and service.

Matt Goreski

Very helpful, my flight came in at 12:30 but attendant was waiting. I asked to upgrade and there was no hassle, very courteous.

Daniel MacDougall

Unfortunately my experience with Hertz has been the worst customer service I have ever experienced in any business application. I was in Toronto for a family matter. Upon arrival hertz was the only company to have a rental car and since I was not in the mood to take the train to my sister's house I took a rental from Hertz. I should have saved myself the grief as they supplied me with a car with lube stains all or the driver's seat. Of course since the garage is dark and if you are taking the car at 7 am after taking a red eye flight this would be easy not to easily identify. after I arrived at my sister's I realized this and felt this was unsatisfactory and tried to call the company and the local office. GOOD LUCK to anyone trying to call in and get customer service. Customer service was probably not one of the key areas of focus when it came to making the business model here. Needless to say, since contact via phone was not possible I drove the car in personally. After explaining the situation they tried to pin the seat stains on me luckily a manager got involved and they where nice enough to switch my vehicle to a car with multiple locations of superficial damage and at this point I realized what a mistake I made but since my sister was expecting her baby any day I just wanted to focus on my family obligations. Upon returning the vehicle I was running late and I must have forgotten two pairs of running shoes in the vehicle. AWESOME as yet again I get to start the game of snakes and ladders and or deal with a game of phone tag or a version of MARCO polo solo style. I am extremely unsatisfied with the lack of care and I will use this experience to ensure I never treat any of my customers like this.... HERTZ SO GOOD.... COME ON BABY MAKE IT HERTZ SO GOOD!

Marcel Ott

(Translated) Welcome, fast service (Original) Bon accueil, service rapide

J S

The staff is extremely rude especially their ethnic looking manager who has the audacity to be rude to clients every single time

Hiren Patel

No value for customer at pickup location. Doesn't matter what type of car you book online from company website. Even if you book Economy, Compact, Intermediate or Standard, they will ask you to select car from only one section at Toronto airport. I have booked all 4 type of car one by one during my 4 trips to toronto and all the time they ask me to pick up car from same section even of type and price are different while booking online. When ask about diference between all types at pickup location, they just say all are midsize cars

P Rana

Staff were great

Hardfacts Aboutyou

This five star goes to Jude one of the hertz employees who helped me during my hectic time getting through the checkout to catch my flight. He was very helpful in the checkout process given the tight deadline, he also checked the vehicle as a second pair of eyes to ensure nothing was lost and misplaced. Very professional and courteous and would expect that more employees to be supportive and proactive. I look forward to his support in the future.

Shem H

This place shucks check in sunday 27th 2019 Staff no good morning no smile i was the only one there and took me 35 minutes to get my car i already paid for it's like a big joke our the just dam lazy very disappointed with hertz pearson toronto airpot rental the just sucks

Tania Wong

Terrible experience. They did not have the car we reserved and had to wait 1 hour at their counter. Happened twice in one holiday, once in the U.S. and once in Canada. Never going to use this car rental again.

Ski Bro

Dealing with them over the phone is a nightmare. Customer service was the worst. They are not upfront with pricing and have lot of bs hidden charges.

Brian Carney

Watch out for scam ... they will tell you you're not being charged and get you to sign one thing and then switch on you later .... watch your credit card statements. I declined insurance and didn't realize they charged me until I got the credit card statement. Told me what I sign was just the charge going through Priceline but then they said it was for insurance and wouldn't refund. Then to top it of the agent I talked to refused to let me talk to a supervisor. Buyer beware!! These guys are crooks!

John Allin

I've had better service from a car rental outfit in a third world country than here.

nicole wu

Wind shield didn’t work properly.

Anthony Guarino

Very smooth pick up and drop off. Staff was very friendly and helpful, and super quick.

Patrick Alomatu

Junior was a superstar. Excellent customer service. Thanks a million

Daniel Bittner

The hertz team at the airport were helpful and kind. The hertz help line on the phone was a bloody disaster. Had to extend my rental twice. Both times I phoned the extension number line to extend, and I swear my 2 year old can do better job. All they told me is I couldn't extend over the phone, that I needed to drive all the way to the place I rented my car to extend the contract. They refused to give out the district number where I rented the car too. Why? I have no clue. They were absolutely horrible and ignorant. If you do rent car from hertz just make sure you get a business card from the place that you rent from because if you have any issues you probably gonna want to hang yourself dealing with the incompetent people over the helpline.

Stephanie Wilson

Avoid this location at all costs (both terminals). If it weren't for work requirements, I would have never continued to rent from them. Consistent issues with billing (sometimes being billed for vehicles I did not rent). They never answer their phone (the main Hertz line can't even get through to them). They have a very subpar collection of upgrades for Presidents' Circle members. Staff members (save for 2 that I encountered in two years of renting from them) are rude and unhelpful. Will try to tell you that a vehicle has winter tires on it and charge you for the tires when it physically does not have winter tires on it. And so on and so on.

T Dash

Currently a National Executive Elite, was looking to try out Hertz this year. Booked a SUV for the weekend. Rear seat floor and seats had dried ketchup all over. The car was a mess inside. Steering wheel was permanently crooked on this car. In order to drive straight you had to keep the wheel tilted to the right. Customer service and their social media are both a joke, they offered a voucher for the next rental, who in their right mind would return to Hertz at Pearson Airport for a rental?

John Derose

I was at this location rude staff including manager .DONT RENT FROM HERTZ THEY WILL TEAR U A NEW ONE

bchp

Terrible service from entitled employees.

Nabilah Muhamed

The hours on the website are not update to date. I was on call for 30 minutes tryig to get service but in the end i was told by an automated voice messaging system that the hours are from 6a.m to 11P.M!!!! Please do not waste your time.

Sheila Kay

Better than budget.

Fabian Ortiz

Wide fleet of vehicles. When I returned the car I had broken my ankle and they didn't have wheelchair, but they rode me to the airport

Ram nath

Three-time I rented this at this location, I would like to say each time I received faster service, excellent condition vehicle and a couple of times nice upgrade. After a long flight, as the Gold member, I get quick car collection rather than stay in the queue. On my last rental, The second day I noticed that fuel tank was only half and it was supposed to be full and no way it has burned because I drove only 30miles. I called the customer service, and them advise to talk to the office when we return the vehicle. I followed their instruction and agent at the counter called the manager to confirm few things and reset the fuel. The whole process took 15 mins, and everything went smoothly. Thank you for your excellent service.

Vito Darconza

(Translated) Super fast and uncomplicated (Original) Super schnell und unkompliziert

Brian Rowe

Quick returns have to 360 the parking structure though.

KaranDeep Singh

Taking too much time

Don Kraft

Very good nice car friendly staff

hemendraSinh purohit

Horrible service .. Staff are not helpful and lack of knowledge

Gazal Mojdehi

Hertz is a rip-off. If you want unprofessional, unreliable service, this is the place to go to. They charged me 3 extra days for a car that I returned a day late. The SUV that I got was not safe. I told them I was driving alone and needed a …

Christof Kahlau

(Translated) Unfriendly employees. I also tried to impose an unnecessary additional insurance. There were few explanations. After all, an upgrade. But the roof was scratched, which was not noticed by me at first. Two weeks I had to shake because of it - luckily there were no problems in hindsight! (Original) Unfreundliche Angestellte. Versuchten mir zudem eine nicht benötigte Zusatzversicherung aufzudrängen. Erklärungen gab es wenige. Immerhin ein Upgrade. Dafür war das Dach zerkratzt, was anfangs nicht von mir bemerkt wurde. Zwei Wochen musste ich deswegen zittern - Probleme gab es im Nachhinein zum Glück keine!

Jason Matthew

If you want to honor your Presidential Circle status then never go to this location (Toronto Hertz Location - YYZ). This location do not care what is your Hertz membership status in USA. They said we do not care if you are Presidential Circle in US and you are in Canada now. I spoke to 2 different managers (Abbas and Habib) but no help was provided. I will never rent a car from this location and will advice others to go to some other company for Rental need.

Jalees Tirmizi

They will waste your time. Very unprofessional and no one will ever answer the line. I left an item inside a rental and I just couldn't get hold of anyone and when I finally did they wasted my time. Choose Budget Rental or any other car rental. Finally a manager got back to me after a week and was able to ship the item to my address.

dwayne downing

Rented a car at Enterprise... they lost the reservation... nothing they could do. They suggested Hertz next door. Hertz had no cars... this guy found me one and even returned my phone. Super fast service! I should have got his name to give him props. July8th about 7pm or 8pm. Thanks dude and thanks Hertz!

Craig Stuart

Slow check out. Had to look for personnel to get the car. Ridiculous overcharge for not filling the tank full of gas. In today's age just because I didn't prepay for gas fillage doesn't mean you should charge triple for it.

Karthik Prasad

Friendly service!

Patricia Pinheiro de Almeida

Hi, I’ve been trying to call many times since last Tuesday with no success. We returned a car last Monday with our 2 booster seats inside. Please let me know how I can have them back.

Gary Amyot

Can't use a pre paid credit card

Ano nymous

Good selection of cars and always competent service. Just wish their upgrade pricing didn't fluctuate so much.

Michael W

It says on my phone I visited your store but I did not. I have used your service in the past and always worked out good. So I decided to give 5 stars.

baneet chaudhri

I rented vehicles from the terminal 1 location. best customer service, well maintained vehicles and best prices ever.. Highly recommend this location..

Lester Berry

Bad service

Boon Tan

Bad experience in the morning. Really slow and the queue was so long yet only one person is working. Not recommended. Consider other companies in the airport .

miao yu

Worst car rental company ！

Georges Balcer

can't get a person on the phone to get directions

Sajad Rostamisani

I had the option to rent a car from another company with way cheaper rate. But I decided to go with Hertz because they are " Hertz"! The first car that they gave me had a major problem with brake! I asked to change it and in return, they gave me an old Kia Rio that had no apple car play. That was really tough to navigate with a car that has no apple car play. I wouldn't recommend Hertz to anyone else. As a rental company, they should rent new cars to the costumers not the car that are for 4-5 years ago.

Mike T

Literally the best rental car location in the world. I rent cars by the month so i am a heavy (12k a year approx) user which might affect my service but i mean from day 1 i was treated amazingly. Don't listen to the others theres never a shortage of cars they have at least 100 on the lot but i guess i do come at night it might be different in the day. Both managers and the assistant manager are extremely helpful along with all the staff. Cars are nice and cleaner than i could keep a car. But get gold service i think it makes a difference. But overall completely satisfied.

Lawrence Nkwo

I will share my experiences in parts. Pick up and Return. Pick up. November 4th. I booked the vehicle online and the price quite cheaper than the rivals. Honestly, I was an Enterprise Car Rental customer for years. I decided to try Hertz for my stay in Toronto. On arrival for pickup the customer service reminded me that my pick time was not due but he went ahead and gave me a vehicle without additional cost. What amazed and delighted me was the vehicle options I was asked to choose. I was expecting to have a full size car, which I booked, I was given the option of mid size SUV at no additional cost. Very happy about it. Vehicle Return was seamless and easy. But I had little problem when I arrived at the location because they opened 6:00am. I got to the location before 6am. I spent another 10 minutes waiting after they opened before I got checked out. Overall, this Hertz Rental Location is very good and I recommend this to anyone visiting Toronto.

A

If i could give a zero i would. This is the most outrageous customer service I've ever experienced. The guy fully ignored me and my husband. I get it he was with other customers, but we just had 1 question and the customer even said go a head its just a question i dont mind. We said thank you to her. As your employee completely ignored us. The lady said its okay its just a question, you can help them. He continued to look down and ignored us. Our question was "was do you have any cars available? Which every where else was booked. A simple yes or no would have been great. I am a manager and im pretty sure that you are supposed to acknowledge every customer. I highly recommend you get retrained. Your attitude stank.

vanessa mejia

Horrible customer service first car we got was dirty they apologized and did nothing... after driving it for a week it needed maintenance so we were told to go back and exchange the car .. when we went in the wrre super rude and unapologetic for the inconvenience.. will never ever ever recommend this!! In top of that we had our 1 yr old baby who was super uncomfortable and fussy.

balu mistry

Good service

Brett Quigley

Quick professional and freindly.

Asha K

This has to be the worst possible customer service experience I’ve faced. Please don’t ever spend your money somewhere it’s not valued, it doesn’t matter the amount.

Daniel How-Tien Liew

Do not get their prepaid gas. Such a rip off

강동휘

(Translated) Staff slow (Original) 직원들 느림

Chris Martin

Booked a SUV because I was in town for work and had to visit a site during winter months and the roads are unfamiliar. It was like that one Seinfeld episode, when I showed up at the reserve time to pick up my vehicle there wasn't one to be had. They made me stand in a cold parking garage and wait, I was in a hurry to meet a client so I had to settle for a compact so I could get the hell out of there and do my job. It was a bait and switch, the lowest form of conducting business in my opinion. Won't be going back, why even take reservations?

Hunnain Askari

Had one Staff whom was super helpful and nice. Aside from that the prices at YYZ are through the roof even in a pandemic

Motasem Abuelreish

It is anazing how you own a car for 10 years and sell it without any damage. You rent a car for few days and somehow you manage to return it "damaged". People with attitude and a little rude if you ask questions. I dealt with Hertz in other countries and had no issues. It is the people who run the business not the company. Never again.

Franco Paz

Great service but bad attitude

Abdul Hai

I got a nice, clean and well maintained car. Got $10 charge for 2 hours extra per contract. I forgot my home key with car keys that I had attached in one key chain. Went to location. They figured out my keys from their parking lot and I had them returned in 15 minutes. Professional and friendly staff. Thanks for the help.

Sandy Cho

(Translated) Fast, simple and friendly staff (Original) 工作効律快，簡單，職員友善

Craig Cullen

Been waiting here for over 2 hours the guy behind the counter can’t even give us a price yet because he is waiting on car to arrive. I don’t understand how hard it is or even to let us know what’s going on. But na we will just wait. We use you guys all over the place but this would have to be the worst by far Toronto airport terminal 1 worst service ever.

Mike Rauber

Rude staff slow service

Von Poppie

Horrible experience We got to the counter at Pearson and the agent told us our booking was cancelled. No further help was offered. We then called hertz who re-did the booking via the phone, despite standing in the physical Hertz counter. This took over an hour. The original car insurance I had purchased wasn’t valid under a new booking so we had to pay for really expensive insurance at the counter, more than the cost of the car in the end. The car that we received didn’t have a full tank, had broken mirror adjusters and started shaking when going faster than 100km/h. All in all the worst customer experience I have ever had, the worst car I ever received as a rental, and also the most expensive car I have ever had to rent. And all of this through no fault of our own.

Russel Blake

No complaints

Megan Mamood

Scammers. Big scamming company.

Luke

Winter weather had caused a car shortage. Manager was very apologetic, personally walked me next door to their subsidiary dollar that had cars instead of making me wait and comped me a tank of gas for the trouble. Unfortunate shortage but great customer service to remedy it.

B w

We booked a rental car from Pearson Airport for 10 days to travel to cottage country. We traveled north on airport road . Never once going onto the 407 Toll road. 2 months after we got back we received a notice that we had been on the 407 toll road for a total of $7.00, they charged us $21.00... Despite providing the company with proof and pictures that we were 2 hours away from the toll road on the day of the charge .Hertz refused to listen and charged us anyway. They stated they would call us from their claims department.. that never happened. This is a scam. I'm not sure how a company can charge for something that never happened. And then ignore their customers when an issue is brought forward. They may be cheaper but be very cautious

Matthias Carl

Quick and got a great deal on an upgrade!

Joliefanfan

Quick service for pick up and returns

Daniel San

Garbage service. Not sure what his name was but the old gentlemen who served us was rude and impatient to my dad. Not coming back and recommend you go else where if you dont want to get ripped off. 0/5

Angeline Fernandes

Worst phone service I have ever had. It's impossible to get someone on the phone. All I wanted to know was their hours of operation.

Ed Tullar

I like Hertz. Why I giving it 4 stars... but no cars all day for our counterparts....

Victor Loyalson

If you are Gold Rewards member, never expect them to get you at least a standard car size. Most of the time their parking lot is out of cars, and if you will ask for an upgrade. Front desk personnel is careless. So far worst experience out of all Hertz location including US.

Mustansir Ali

If there rating for zero i would give this location I would. I had an accident with one of their rented car. The required information for all given to there customer service and road side assistance team. For last 3 weeks these guy have not read any documents and harassing me that the rental car is not returned yet. It seems like the no one is looking at the system and doing half of their jobs. Very Very disappointing. NEVER GOING RENT FROM HERTZ CANADA.

darcy atkins

Will never rent from them again from the airport to trenton (2 hrs drive ) was almost $300.00 , they never returned calls as promised for the overcharges they added to my cc , complete rip off

Rand Romaine

My favorite DIY and garden cente4

Kayyam Mohammed

Good quality of service very friendly people

Farzain Jimmy Messman

They make you wait For a long time

Ben Attai

Hertz used to be the largest and most reliable rental agency. No more! Customer service is horrible. You can’t get hold of the branch by phone, when you want to speak with an agent. When you leave a message with the manager, no one returns your call. The main 800 number answers in Philippine with thick accent and unable to modify your reservation. I suggest to avoid them at all costs.

Julio De hoyos

(Translated) Service Plus (Original) Service Plus

Camilo Guzman

Avoid this location!!! They ll find the way to charge you extra and don't bother trying to call them for help, they don't care about the customer. Abbass S (if that name really exist), yor service is terrible, shouldn't be called Manager!!!

akhtarsiddique

This is a fraudulent excuse for a business. We had rented a car from July 23 to July 29 for a trip to Canada. We had booked and paid for a Chevy Impala or larger (class G). We have two car seats. When we got there, they claimed to only have a Hyndai (i.e. a class C). At 1:30 AM, we had no other option but take it. They claim to be open 24 hours, but when we returned it at 3:00 AM in the morning on the 29th there was no one but a guard. We left it on the lot and got home. Well, first we get a message on the voicemail claiming the car was damaged! I called back and said what damage. We then got a letter a week letter claiming that it was not yet returned! When we called back, they marked it returned on August 6 and have been asking me for the additional week's payment. Our credit card company, Chase, accepted the evidence of us having returned to the US on the 29th with the airline receipt, and so we have not lost money. But just the aggravation and the dishonesty is terrible. JUST STAY AWAY FROM THEM.

Jay Kernan

Quoted me one price and then charged my credit card over $100 more. It's all in hidden fees that they don't share with you when you reserve online - rather, they hand you paperwork to sign at the counter, once you're in a hurry to be on your way, and that's where they're buried. Air conditioning fee, energy usage fee, fee for impossibly expensive gas if you don't leave the tank completely full. All absent in the "taxes and fees" portion of your quote. You can't even contest the charge because they get your signature, with your liabilities listed wherever you're least likely to look. A classic racket.

K

Upon returning, their agent said all of their portable receipt device were broken and couldn't print out receipts. I was told the receipt will be sent via email within 5 mins and this agent even asked me to confirm my email address. After check-in at terminal, I still didn't get any receipt. Have to go back and request a receipt at the counter. Enterprise will send out receipt within minute through email and Hertz is still struggling with their broken machine?

Pincus Schwartz

Just witnessed a scenario where some left a priceless package at the reception, and we asked for them to review the footage of the surveillance. But wasn’t granted Again it a priceless religious package

Mike Mohrfeld

Terrible service every time we fly here

Paulo de Oliveira

The usual excellent hertz service, apart from the dud car... ????

Cita Arriola

Just be reminded that you have to go to the parking lot structure in front of the Air Canada in arrival then go down the basement.

Charlene Reeves

Good service. Worth the wait.

J

Worst Hertz Airport Location in Canada

Les Canning

Pick up car and no instructions have to figure out on the fly. Pick up at one terminal and drop off at the other. On phone for 20 min to try and change but got no where but transfer after transfer.

Ahmed Haggag

This review is one particular individual who not only solved my problem promptly, but made sure that I was attended to right away and helped out as I had an emergency. Pavan Baring, the Hertz Airport Location Manager, because of you I made it to my surgery and for that I’m very grateful. He’s professional, respectful and very prompt to attend and help you with your requests. A great representation of the ideal car rental location manager, and a great representative of Hertz and it’s group of companies. Thank you for going above and beyond for me, it’s much appreciated. ????????

Moritz Ka

I was a little intimidated after reading the reviews on here. But in the end I hand a flawless experience. The car was in perfect shape, the people were all nice and helpful and the price for an under 25 renter was comparatively good (also no hidden charges whatsoever). Nothing to complain here.

G AML

worst experience I've had with a rental company. I usually go with thrifty but hertz were a bit cheaper which I was trying to save money. anyways when we got there, right away they were straight rude. and even before we can ask why they charged us 200 dollars they didnt want to help us. it didnt say in the contract that they would charge that amount. and when I asked is there anything else I can do they had no solutions. they basically kicked us out. we ended up scrambling for a rental car for 5 hours...since everything else was booked. please state it In your contract so we can better prepare for it.. oh and re-train your employees. they obviously have no customer service experience.

v s

They over bill you so always be prepared to call them again and again to rectify the overcharge. Emilly my dear onus is for you folks to call me as you have my details. Anyways , very unethical business practice on your behalf as the buck stops with you being the business owner.

ZORANCO BILL Dimkovski

Good Prices great selection of vehicle Service is quick and courteous easy access and returns

Ziyad Kamookagath

Terrible experiece, Dear Hertz, I had a booking with this company for a Toyota Camry from Toronto Pearson International Airport Location and was given a free upgrade to Dodge Minivan. The booking charge at the time was 76.56 CAD at the time of booking and 36.14 CAD at the counter with a total of 112.70 CAD.Now while checking my credit card statement I realized that they have charged me 76.56 CAD + 230.40CAD totals 306.96 CAD which is triple the amount of the actual Booking. I tried to contact the customer service and the lady over the phone was rude and put the phone down on me.....

Betina Herrmann

Helpful staff and very clean car!

Kazu

One of the worst Hertz Tenta location I have ever been to. Staff are “busy” as one have to wait for 30 minutes to have one staff show up in the middle of the day. Their vehicles have expired license plates/registrations - terrible. The vehicle rented was uncleaned - inside and out. Definitely not of Hertz standard.