Reviews of Chevrolet Buick GMC West Island (Rent Cars)

Matthieu Bouchard

(Translated) Very good service for the purchase of our Sierra Denali (Original) Très bon service pour l'achat de notre Sierra Denali

ginette lavigne

(Translated) A very good service. (Original) Un très bon service.

Sharnelle Kan

What a wonderful dealership! The staff are fantastic and the level of customer service is exactly what you would expect from a Dilawri dealership.

Melissa Pelletier

Sevice People are very friendly but I don't understand why it would take 3 hours for an oil change and tire rotation with an appointment!

Riadh MANSOURI

(Translated) Lousy service For my first purchase from a dealership, I am very disappointed (Original) Service nul Pour mon premier achat chez un concessionnaire, je suis très déçu

roger beaudry

(Translated) Buy a xt4 last April, living in Gaspe, I had no problem with warranty issues, this promise made by the sales manager otherwise we would pick the car and bring it back ...... my eye .. .. I have a mechanical problem now and this since December 24 ..... not possible how they can defile and repel me. On the pretext that I myself have to do the formalities with the dealer closest to my home (400 km), which is closed until December 30th ... in summary you are a customer of GMC West Island ... the day of the purchase of the vehicle, period, the next day you are an ex customer ... we do not even return your calls, you disturb .... period. (Original) Acheter un xt4 en avril dernier , demeurant a Gaspe ,je ne devais nullement rencontre de problemes pour la garantie et ce ,promesse faites par le gerant des ventes sinon on allait ceuillir l auto et la ramener......mon oeil.... j ai un problemes mecanique presentement et ce depuis le 24 decembre.....pas possble comment ils peuvent se defiler et me repousser. Pretextant que je dois moi meme faires les demarches aupres du concessionnaire le plus pres de mon domicile (400 kilometres),qui plus est ferme jusqu au 30 decembre..en resume tu est client chez GMC West island...le jour de l achat du vehicule,point , le lendemain tu est un ex client...on ne retourne meme pas tes appels, tu derange.... point.

Yanira C

They totally disregarded my boyfriend and I when we showed interest in leasing or financing depending their options. They didn't speak to me, they spoke to my mother who had accompanied us. I expressed wanting certain style of vehicle and they gave me one option. Their newer car that I didn't like. In addition the sales person we had was disinterested and when their friend showed up they walked away. Rude and unkind. Ended up buying a vehicle from Hyundai within 30 minutes the same day.

Nehmat Salameh

Very poor service, we saw a car on their page on the internet. Called them before heading there as we did not want to go all the way before checking if the car was available. Mr Majid personally assured us that the used car we wanted to see was still available. We went all the way there to find out that the car was sold and wasnt even available and we got stuck in traffic for 1hour and 45 mins for nothing. Shame on you and on your service! We are really disappointed.

Joe Pasztor

Amazing service! Customer focused. Unforgettable experience.

Michael Kukura

I went in with a flat and they charged me for a wheel alignment with I reused twice, once on the phone and another time face to face in person. I guess what I wanted didn't matter ? They refunded me after I complained to the dealer’s management

Sabrina Grande

I just leased a Buick Encore at GMC West Island and I have to express how grateful I was for the amazing service I got . Starting from Laszlo who made the journey so seamless and offered me the best deal he could right off the bat , adding on what I needed stress free ..Thank you . Then meeting Anna in the leasing dept ...quick and easily responding to all my questions, quick call backs and ensuring that all details were intact and adding a bit of a personal touch . Alexis who patiently explained all the car details ..and there were alot . Bottom Line ...an amazing team ..who clearly understand what customer service is all about ...but more importantly customer satisfaction ...which I can say was 100% ...Thank you all ..I've leased and bought numerous cars over the years , and this I must say was amongst one that goes high up in my TOP reviews . This team is definitely worth the TRIP and for sure Love my new car ...still learning all the perks but loving it . Happy Holidays

Alex Diamantopulo

Very friendly people, top quality service. Recommended!

Lori Manon-og

Excellent service , great staff! I highly recommend this dealership.

Avi . K

(Translated) I buy a used car I'm a little disappointed did business with GMC West island (Original) J'ai acheter une véhicule d'occasions je suis un peu déçu a fait affaire avec GMC West island

alexander nizov

Would like to thanks sales persons: Alexis Jarry and Ayman for the great service.

Habib Rabiei

They have a great welcome to the customers. So kind and helpful.

Yanny Laurel

Crooks and dishonest maintenance crew. Diagnostic always asks minimum 1 hour, and then say they need more time. I paid 3 hours @ $150/h and they did not even find the issue. This is not the first time. I went to a local mechanic and he found the issue in 20 minutes at half price. Always bring your car in for any recall and early. If it's 1 day outside warranty, they will not honor it. Never buying a GM product again.

Vicki Veroff

Very happy with the service provided by Ayman!

Ravi Verma

The Chevrolet West Island is the best The customer service by the salesman’s is very transparent and respectful I met salesman mr Joseph Khalil and found he is very honest and the best then all other dealers for same company I gave them 5 star reviews And really this company they deserve it Really very easy and stress free finance department Thanks everyone I am enjoying my new car from you You all are great

Jeanne-Ermine Michel

(Translated) Very disappointed with my first and last experience at the relay chevrolet DDO. I waited 4 hours for a simple inspection of the vehicle but especially while the paper of the inspection did not indicate anything problematic, I was made an estimate for repairs on a piece of paper and all for (hang on your tuque!) $ 7000! How is it possible to make an estimate without writing anything precise for $ 7000 and to hope that we accept that? How can we accept that we do not know how to answer anything when we ask why the visual inspection paper mentions no problem? And that the person persists in saying we had this car in 2008 so there are all these things to do. They may have had this car but it was not mine at the time and I do not see the report. Can we really think that the former owners would never have made a repair when we know it is wrong ... But even when I explained to them that they had been doing it elsewhere, the person never wanted to understand and insisted on these famous repairs essential .. As much to say to you that I would never come again here. For info I was a regular customer of the Relay Chevrolet on Papineau ... Good luck to those who will try anyway! (Original) Très déçue de ma première et dernière expérience au relais chevrolet de DDO. J'ai attendu 4 H pour une simple inspection du véhicule mais surtout alors que le papier de l'inspection n'indiquait rien de problématique, on m'a fait un estimé pour des réparations sur un bout de papier et le tout pour (accrochez votre tuque!) 7000$! Comment est-ce possible de faire un estimé sans rien écrire de précis pour 7000$ et d'espérer qu'on accepte cela? Comment accepter qu'on ne sache rien répondre quand on demande pourquoi le papier d'inspection visuel ne mentionne aucun souci? Et que la personne s'obstine à dire on a eu cette voiture en 2008 donc il y a toutes ces choses à faire. Ils ont peut-être eu cette voiture mais elle n'était pas à moi à l'époque et je ne vois pas le rapport. Est-ce qu'on peut réellement penser que les anciens propriétaires n'auraient jamais fait de réparation alors qu'on sait c'est faux... Mais même quand je leur expliquais qu'ils avaient été les faire ailleurs, la personne n'a jamais voulu comprendre et et a insisté sur ces fameuses réparations indispensables.. Autant vous dire que je ne reviendrais plus jamais ici. Pour info j'étais une cliente habituelle du Relais Chevrolet sur Papineau... Bon courage à ceux qui essayeront quand même!

Gobinath Kopalakrishnan

Nice place sales person very helpfull ask for Joe Abousaleh

Miles Smart

Excellent experience upgrading my leased truck with sales rep. Daniel Mathieu.

Stefano Landi

Amazing service from the salesman to the receptionist and finally the financing person. Professional, courteous, an absolute joy.

Gregory Brown

very friendly staff. Bradley took good care of us.

Anna Sok

Horrible and devastating experience I had earlier today. I was racial profiled! Never in my life have I experience this... I worked in customer service and as well as sales, and this was unacceptable. Let me start by saying the representative did not even acknowledge us (he looked like he was afraid of us) We introduce ourselves, and had no response from him. Finally, we kindly asked him to see a car, right away he says they didn’t have it. He should have offered us to see other cars... Sad and heartbreaking!

Eddy Andres Paz Toro

(Translated) I want to thank Joe Abou Saleh for all the advice we have given to have our new Chevrolet Cruze LT. (Original) Je veux remercier Joe Abou Saleh pour tous les conseilles que nous a donné pour avoir notre nouveau Chevrolet Cruze LT.

amine hadj ahmed

(Translated) WAW service, I recommend it without hesitation (Original) Service WAW, je le recommande sans hésitation

Edouard Salvador

Just bought a 2021 GMC Canyon. I have to say that the experience that I had with the whole team was incredible. From the salesman(Ayman) to finance(David) to delivery was amazing. I never felt pressured to buying and they worked with me to make the sale very comfortable. There is a reason why I am a repeat customer and it’s because of their way of making the customer their top priority. I would recommend buying from Chevrolet Buick GMC West Island to anyone.

Andrei Ceban

The waiting time for simple procedure was too long, my previous master was doing it in 30 minutes, here I spent approximately two hours. There are waiting room with coffee machine and food vending machine. TV with remote, free WiFi, washroom.

Stephane Veillet

(Translated) Each of the employees is courteous, outgoing, kind, attentive and professionals. Rarely have I seen such a human and friendly body of people gathered together in one place in a workplace .... This in turn creates a pleasant atmosphere to make the shopping experience unforgettable. They are honest, straightforward and trustworthy. (Original) Chacun des employé(es) est courtois, avenant, gentils, à l'écoute et professionnels. J'ai rarement vu un tel ensemble de gens humains et sympathique regroupé en un seul endroit dans un milieu de travail.... Ce qui par le fait même, crée une atmosphère agréable pour rendre l'expérience d'achat inoubliable. Ils sont honnête, franc et digne de confiance.

François Lefebvre

(Translated) Excellent service, respectful and dignified. The sales manager is worth his weight in gold: he transformed a shopping session with little commitment to finalized sales thanks to his admirable work. I have met few people who are able to communicate well with a client, to grasp his need and to be as eager to satisfy him. I hope his salesman learned the lesson well during this masterclass; that he knew how to measure the value of the example. (Original) Excellent service, respectueux et digne. Le gérant des ventes vaut son pesant d'or: il a transformé une séance de magasinage peu engagée en vente finalisée grâce à son admirable travail. J'ai rencontré peu de gens aussi aptes à communiquer adéquatement avec un client, à saisir son besoin et à mettre autant d'empressement à le satisfaire. J'espère que son vendeur a bien appris la leçon pendant cette classe de maître; qu'il a su mesurer la valeur de l'exemple.

Elana Rudick

I bought a new car here 2 months ago. The sales team made the process very long and unpleasant and the service department is no better. Slow, inefficient and frustrating. Love my car, hate this dealership. Came back for a tire change as it was included in my lease for free. They tried to charge me for storage of tires and service. Manager Ron said if I didn’t like it, I could leave. There’s an expression “a fish stinks from the neck down”. Avoid this dealership at all costs! Worst service.

Sticky Marketing Academy

I had issues with my Mazda for the longest time. I called Ayman at chevy West Island, and he give me the absolute best service ever received by a car salesman. He was courteous and made the deal as easy as it comes. He exchanged the mazda with a brand new Cruze, I was very happy and appreciating all the help he provided me. and I will go back in a few more years to purchase that AMAZING EQUINOX All i got to say is that if you ever want a real, down to earth, honest car salesman, Ayman is your sales guy indeed

Altair Nazareno

We bought a car from this dealer, very nice and friendly staff. Mr. Joe was our sales agent very nice, helped us with everything that we need. Great dealership all in all. We definitely look forward in coming back in the future and doing service in this dealer.

Daniel Ouellet

(Translated) I just made one of my acquisitions for a most extraordinary vehicle with the West Island Chevrolet team. This experience boils down to the work of my salesperson on behalf of Alexis Jarry. No pressure, simplicity but above all very attentive to his client. I recommend this place for everyone's professionalism. Looking forward and thank you again Alexis. (Original) Je viens de réaliser l'une de mes acquisitions pour un véhicule des plus extraordinaire avec l'équipe de West Island Chevrolet. Cette expérience se résume au travail de mon vendeur au nom d'Alexis Jarry. Aucune pression, simplicité mais avant tout très l'écoute de son client. Je vous recommande cet endroit pour le professionalisme de tous et chacun. Au plaisir et merci encore Alexis.

Donna Blake

It's ok.

Michael Barber

Thanks to Michel and Joe for getting my brother and I a couple of great trucks for our business. These guys went above and beyond.

Lucie Montgrain

(Translated) Impeccable service (Original) Service impecable

Robert Young (Montreal's Home Inspector)

Bought my 2016 Chevrolet Colorado Z71 Midnight Edition at Cadillac Chevrolet Buick GMC West Island in 2017. Best decision I ever made. I needed a newer model medium sized pickup for my Montreal home inspection company, Robert Young's Montreal Home Inspection Services Inc and looked at Chevy. From the onset I was treated fairly. Ayman Bouzid was my sales agent. "Highly recommended." Greats me every time I enter the Chevy dealership. Worked hard on my behalf. Thanks, Ayman. I even did a home inspection for the customer service agent that meets you at the garage. Great team. A: Great trade in deal Ford Ranger Off Road 4X4. B: Great after sales service. Dealing with Rosalinda Fanone in Administration is a pleasure. C: Knowledgeable after sales parts customer service agent. D: Call when I require servicing. Chevrolet Buick GMC West Island is highly recommended by Robert Young's Montreal Home Inspection Services Inc.

Belgica Almonte

Just bought a SUV and I can say that It was a great experience. Bradley is an excellent seller. He listen to you needs and provide helpful information. I hardly recommend.

michel trempe

super good staff helpfull

Stéphane Boulengeot

(Translated) Excellent customer service! The representative answered all of my questions quickly, kindly and without pressure. The team is friendly and the prices are very reasonable. I absolutely recommend this dealer. (Original) Excellent service à la clientèle! Le représentant a répondu à toutes mes questions rapidement, gentiment et sans pression. L'équipe est sympathique et les prix sont très raisonnables. Je recommande absolument ce concessionnaire.

Matthias Balk

The guys at the parts department are super helpful and friendly!

The Life of Noah SP

Dear Reader, I must admit this is a great dealership. Most importantly, I want to mention, that Bradley Rogovein advised me in an excellent, kind and very professional way. He made sure I got a "steal of a deal". He helped me leasing my first car as stress free as possible. I am very thankful. If you are searching for a terrific service and the best deal, ask for Bradley Rogovein at Chevrolet Buick GMC West Island!

josephdukessalon

(Translated) Very unpleasant first experience. Mr. Max doesn't know what customer service is. Maybe he thought he was wasting his time but I'm actively shopping for a new truck. Too bad I'm going to Laval instead. (Original) Première expérience très désagréable. Mr Max ne sais pas c’est quoi le service a clientèle. Peut-être qu’il pensait qu’il perdait son temps mais je suis activement en train de magasiner un nouveau camion. Dommage je vais aller à Laval à la place.

Maral Verma

Great service, great staff. Update after a year: I've had my Cadillac xt5 for a year now, the car has been great, but what is really worth mentioning is how well you are treated at this dealership. Every time I have gone in for servicing, I've been treated like a king, no joke, I feel more comfortable with this dealership than any other I have been to. In fact, I'm already starting to pick the next car I will get from this dealer!

ZsaZsa F

This is my second lease with the same dealer - I would not want to lease from anyone else. The staff there is absolutely amazing! Kind, patient .. they are all willing to go out of their way over and over again for my happiness. They make me feel I am appreciated as a customer, no matter how little or big I can pay, they don’t ever make me feel like I am just money for them. I feel valued as a human being. They support my needs and wants. I truly have genuinely loved being a customer to GM West Island. I recommend everyone I know to go there and a couple have signed contracts. I huge thank you to the staff that I can recall : Laslo, Michel, Daniel, Giovani, Anna and to the friendly secretary’s at the front for always smiling and greeting you with warmth. During a surreal situation with covid it’s at times like these where everyone does a small part and makes something bigger happen that they wouldn’t be able to otherwise do alone. Truly! Thank you to you all for being so amazing !!

seifeddine kalaoui

(Translated) I never think that a person can do like what I did at Chevrolet West Island I was sold a car that really costs nothing to $ 9,500 and after 4 months the disaster never ends Thanks Adrian to take advantage of me and thank you for the service of the maintenance a very big thank you I deserve all that passes to me because I trusted you (Original) J’ai jamais penser qu’une persone peut faire comme ce qu’on m’a fait a chevrolet west island on m’a fait vendre un auto qui coute vraiment rien a 9500$ et après 4 mois les catastrophe ne fini jamais merci adrian pour se profiter de moi et merci pour le service de l’entretien un tres gros merci je merite tous ce qui me passe parceque je vous ai fait confiance

Phil M

Joe Abousaleh was an outstanding salesman and truly made sure that all my needs were met, and more. He was not pushy, was very well spoken, and really tried to understand me and my needs. Big thanks to Joe for being such an excellent salesperson!

Shahram Ebadypour

I was looking for a car and I was checking dealership all over then I met Bradley and in minutes I realized how honest and reliable he is. I signed for the car, and after, a friend of mine, who is a dealer as well, told me what a good deal I got. Thanks Bradley for you help

Jesse Lewkowicz

Checked for part availability & had it in my possession in 20 minutes

Samir Dagher

Great service

Jo Legare

(Translated) Excellent experience! The manufacture of our truck, Colorado 2021, was stopped by GM ... so no more vehicles to pull our trailer !!! Thanks to the excellent service, speed and accuracy in the price, we were able to get away with purchasing our new Colorado 2021 in the same week. We highly recommend our salesperson, Daniel Mathieu, who has delighted us! (Original) Excellente expérience! La fabrication de notre camion, Colorado 2021, fut stoppée par GM...donc plus de véhicule pour tirer notre roulotte!!! Grâce à l’excellent service, rapidité à et justesse dans le prix, nous avons pu nous en sortir en achetant notre nouveau Colorado 2021 dans la même semaine. Nous recommandons fortement notre vendeur, Daniel Mathieu, qui nous a comblé!

Del santos

They said!... They will contact me soon as they receive the parts for my touch screen radio until now 3 weeks never heard from them they forgot about me bwahahaha what good service!

Jing Huang

Very very bad service, make an appointment at 9:30 Ask you wait 3.5 hours only for change the oil

Bea Chavez

I just called the for information about a new vehicle and to negotiate a price and the person I was talking to was so rude! Felt like he just wanted to end the conversation and hang up .. I didn’t get the name of the person I was speaking to, the conversation lasted one minute max

Xavier Leblanc

(Translated) I brought my GMC Sierra to connect the electric brake controller for towing system. The adviser calls me during the day and tells me that the work could not be done because the wiring was damaged. $ 155 later. At home, I read the work order, and although it was mentioned that the spinning was damaged, it was also written "The damaged spinning is not the problem.You have to go to a trailer place, you have to a special adapter ", but the adviser never mentioned to me that the dealer was not doing this kind of work, although it is written in black on white in the manual to bring the vehicle to the dealer if we want to connect this type of controller. Basically, they charged me an hour knowing in advance that they would not do the job, and never told me verbally the real reason they were not doing the work. This is the last time I bring a vehicle from my fleet here! (Original) J'ai amené mon GMC Sierra pour la connexion du contrôleur à freins électriques pour système de remorquage. L'aviseur m'appelle au courant de la journée et me dit que le travail n'a pas pu être effectuée car le filage était endommagé. 155 $ plus tard. Arrivé chez moi, je lis le bon de travail, et bien qu'il était mentionné que le filage était endommagé, il était aussi écrit "Le filage endomagé n'est pas le problème. Il faut aller à une place de trailer, il faut un adapteur spécial", mais l'aviseur ne m'a jamais mentionné que le concessionnaire ne faisait pas ce genre de travaux, bien que ce soit écrit en noir sur blanc dans le manuel d'amener le véhicule au concessionnaire si on veut connecter ce type de contrôleur. En gros, ils m'ont chargé une heure en sachant d'avance qu'ils ne feraient pas le travail, et ne m'ont jamais mentionné de vive voix la vraie raison pour laquelle ils ne faisaient pas les travaux. C'est la dernière fois que j'amène un véhicule de ma flotte ici !

Samuel Grosleau

(Translated) Very satisfied with my experience. The information was easy to obtain, the deadlines and the prices were respected, everything went well. I recommend! (Original) Très satisfait de mon expérience. L'information était facile à obtenir, les délais et les prix ont été respectés, tout s'est bien passé. Je recommande!

Eric Belec

Very professional and understanding. Offered multiple solutions and options.

Andy Piunno

Came in for my oil change without an appointment. Was out in an hour. Thank you to the whole team! Friendly!

Corey Rudolf

Great dealership.Very very happy with my experience. Thanks to all of you, would definitely recommend you guys to my family and friends.

Marc Blanchette

(Translated) No reception I intended to buy a Silverado but I will turn to other dealers on brands. The first few minutes of the welcome is crucial and you have failed (Original) Accueil nul j'avais l'intention d'acheter un Silverado mais je vais me tourner vers d'autres concessionnaires on marques. Les premières minutes de l'accueil est crucial et vous avez échoué

Tristan Narciso

Worst experience when buying a used car. Told that whateveer is wrong with the car will be fixed and covered for the certified gm inspection. The inspection was a joke a list of problems that were found after a few days of driving the car. Told by a salesman that everything will be fixed upon receipt of the car. A non mechanic should not be able to do a better inspection then a certified mechanic. No care when it came to the inspection.. if i knew all the problems the car actually had i would of never bought the car . Car wasnt even a week in my possesion before calling to get it checked. A month later im still waiting for all the problems to be fixed. In my opinion these guys shouldnt even sell used cars with a promise if your not going to stand by anything you say. Horrible communication between staff. Appt for 7:30 two hours later im waiting for authorization for a rental when i was told there would be on. No manager to authorize it. Overall most unpleasant process when it comes to buying a car. And even now. After picking it back up. Still having problems which have been broughten up sinc eweek 1

Amir Morkos

Professional service staff.

Leandro de Sousa

I've been there for oil change. Despite the fact of the website having multiple prices they agreed (by phone) to charge the cheapest one. When I get there, for my surprise, they said they have hidden fees (not mentioned on the website) and wanted to charge more. Then I didn't do the service loosing my time out of work and gas to drive 30min to get there. Be alert with hidden fees.

Claudio Borja

When you take your car for a service they just leave it outside. Be ready to wait a LOT, maybe days to get you car ready, 2 times already... Very disappointed.

Samantha

EDIT Oct 9: My car was brought in to get re-evaluated without cost and the real issue was found and resolved (actuator). I did not have to pay the 100$ deductible and even got a certficate for a complimentary lube, oil and filter service. Updated to 5 stars for their excellent follow up. Thank you Kosta and GM Des Sources. -- Horrible service. I paid 135$+tax for an hour diagnostic to service parking brake. I was told the issue was the plastic shields behind my front tires which they replaced. However, once I picked up my car, the indicator to service parking brake was still on. So far I've called Kosta three times, left 2 voicemails, got hung up on, left a message to the receptionist... I paid for a service that was not fulfilled but now that they have my money, I get ignored.

Christine Anne-Marie

I was impressed with the staff's compassion for my situation during COVID and they went out of their way to do as much as we could over the phone, and then came to deliver the car to my house. They went above and beyond to make buying my new car as smooth, easy, and safe as possible.

Carolina Albores

Great experience! Friendly and helpful staff. They solved all our questions more than once.

Joe K

Great service, I dealt with a salesman by the name of Ayman Bouzid and he gave me the best customer service I have ever received, and I have worked in the customer service field for over 20 years. He gave me great options and I never felt pressured.

Yan Berg

Great service

Albert Kameese

This is the worst GM dealership ever, I took my car for a recall, first they ordered the wrong part, they said they will call when they received the correct part. They never called back also while car was there engine light came on, they said I have to pay for them to check it because car is out of warranty, turns out car is still on warranty. This is my Fifth GM car but because of these dealership, I will probably not buy a GM car again.

Mike Theberge

Best customer service in town! Professional, respectful and competent sales staff!

Sam Mahmoody - Liberty Tutoring

We’ve been into different dealerships in the past two months looking for a new car. This dealership was by far the worst. We had a terrible sales experience at this dealership that we’ll never forget. Maxime Labrie, the Sales Manager, is the most unprofessional manager I’ve ever seen. He’s flat out rude. The worse is that when I sent an e-mail to the two higher managers complaining about the way he treated us, none of them bothered to write back or contact me.

Matthew Gordon

A family member had asked for some help shopping for a new vehicle as her current lease was coming due. As someone in the industry i’ve learnt how low the bar is as I called a total of 5 dealerships explaining what I was looking for and dealt with one uninspired employee after another. I called the GMC dealership in the West Island regarding a Cadillac however I explained the vehicle was for a family member and what her criteria was. Laszlo over the phone explained to me how he had the perfect vehicle which ended up being a Buick. What impressed me was the genuine interest that he took in understanding what we were looking for and took me serious when I said I was shopping for a relative. In the end after getting off the phone with Laszlo we were at the dealership within 2 hours. my aunt fell in love with his suggestion and he made a deal the same day while 4 other dealerships could have had her business if they had 2 brain cells that connected. Thank you to the team for giving my aunt an amazing experience. I can’t stress enough the high level of customer care that was provided and I look forward to providing referrals as I know they will be taken care of. Thanks again Laszlo and the team out in the West Island.

Michael

DO NOT BUY FROM THIS DEALERSHIP!!! On June 12th I purchased a 2012 Chevy Cruze and by June 16th I had to bring the car back for a faulty thermostat. I got the car back on the 18th and then by the 24th I had to go back with issues because my power steering would cut out, traction control system issues, the car would not start on occasions, and the electrical features would cut out. After being assured by the manager that it would all be fixed after I wanted a to return the vehicle for all the issues and being refused, the vehicle was repaired and I was told everything would be checked over and it would be fine. I go the car back on June 27th and was assured there would be no more issues. TONIGHT (June 30th) IN ONE OF THE WORST RAIN STORMS IVE DRIVEN IN IN MY 7 YEARS DRIVING MY WINDSHEILD WIPERS CUT OUT FOR A SOLID 15-20 SECONDS WHILE ON THE HIGHWAY. I WILL BE SEEING YOU AGAIN FIRST THING IN THE MORNING ON TUESDAY JULY 3RD WHEN YOU REOPEN. THIS WILL BE MY THIRD VISIT SINCE PURCHASING THE CAR 18 DAYS AGO!

mohammed safa

I don’t accept your apology and will see you at court again. —————————————————————— I have bought a used vehicle from this dealership expecting that they are honest, but later I discovered that they lied and cheated me. I discovered that it has an accident 6 months prior the date of purchase which they hid on me. Now I suing them at court, I won the first part of the case and waiting for the second part court date. I advise anyone wants to buy a used vehicle to be careful with these people, please ask for Carproof report and inspection report which they didn’t give them to me

david chuby

I bought a new pickup I love it.

Garry Sandhu

Good service

Meagan McCormick

Went into the store not knowing exactly what I wanted but the sales person Ayman helped me find what I was looking for in a very non-pushy way. Very understanding, and takes his job seriously. 10/10 would recommend !

Jean Drouin

Sorry, but they don't know how to service EV cars. They always make up stories that make no sense... BAD

Mahmoud Anzieh

I bought the new Chevy Cruze RS from the dealer in Montreal West Island (Chevrolet Buick GMC West Island). the salesman didn't mention that this feature is not available on that car. Driving during the winter in that or similar area is extremely dangerous especially driving alongside with trucks on the highways without the washer fluid, accidents take only a sec to happen, at least if we got the waning light available than we can prepare to take first exist safely to fill in the reservoir. GM is trying to save money by removing that important safety feature. I won't recommend to buy GM product anymore since it doesn't care about the safety of drivers. Now i don't trust GM's cars anymore and i don't know what else has been removed and if it is safe to have my family on board.

pierre bruno

I would like to extend my thanks and sincere appreciation to the sales staff, Daniel in the parts dept that I have known for over 35 years and others. If you are looking for a sincere and genuine sales person I highly recommend you work with Giovanni. I have purchased 2 vehicles here and recently a Sierra. Each transaction has been a pleasure. To date, I have no negative experience with the service department to report. I hope this vehicle serves me as well as all previous GM vehicles I have owned. Pierre.

Marie-Mychel de Charette

(Translated) Very nice shopping experience. (Original) Très belle expérience d’achat.

Rita 1979

Great place to deal with.

Stephen G

When you go for service, don't be pressured to let them sell you any of the over priced things they say your car needs. Just get an oil change for the first few years. All stealerships do this and it's a real scam. Besides that the service was fast and professional. Oh yeh and don't wait until your oil life drops to 20 percent or less for an oil change. Change oil every 7500km to maximize engine life.oii I'm

Sylvain Vallieres

(Translated) I just bought my 4th vehicle at GM west island. Really very satisfied with the dealer but especially my dealer Daniel Mathieu. The delivered vehicle is, once again, beyond my expectations. Daniel is really honest and I recommend it to all people who want excellent service. (Original) Je viens d'acheter mon 4e véhicule chez GM west island. Vraiment très satisfait du concessionnaire mais surtout de mon vendeur Daniel Mathieu. Le véhicule livré est, encore une fois, au delà de mes attentes. Daniel est vraiment honnête et je le recommande a tous les gens qui veulent un excellant service.

Kevin Moran

My last 5 cars have been from GM Always happy with the vehicles. But this incident at this dealership has tainted my opinion of the company. In the summer, I took my 3 year old Equinox in for a trade in estimate on purchase of Trailblazer. After giving v.i.n., I was told (by Michel) my car (that I owed 19k on at the time) was worth about 10k because it was in an accident. Obviously discussion of trade in ended there. Fast forward 3 months to now. Went to a different Chev dealer (Lasalle) and was offered 18.9k. A Nissan dealer 17.5k and Kia dealer 18.5k. Clearly the dealership did not want my business for whatever reason. I would complain; but who would care? Cutting up the GM visa card and moving on.

Ralph Grant

I was looking for a 2020 Colorado and had been to 2 other dealers who did not seem go out of their way to help me and was told that I would be lucky to find one and to reserve it right away if I did! The next day I was in the West Island and walked into West Island Chevrolet where I met Bradley Rogovein and asked him if there was a chance to find the truck I was looking for and Brad positively told me that he would find one. He found one the next day and today I am driving a brand new 2020 Chevrolet Colorado! Thank you Brad and the rest of the team at West Island Chevrolet for your dedication!

josep judine

I"m not satisfied there services.i"m very upset. I leave the car on last Thursday at garage , there call back today pickup the car. i took the car today at 2.14 pm, and pay 714.00$ i come bake at home car is showing same problem. i went to back garage 2.45 pm there closed. & my car suddenly turn off front of the garage. (my car key is On) i go inside ask them there say nothing. one week more they don't give to me replacement car.

Alan Davies

Nice place sales person very helpfull ask for Giovani

dantheman9981

Wow what a great place to buy a truck. I am a first time buyer of a pickup and I am so glad that I bought a Chevrolet silverado. I am a Ford guy owned two mustang but after shopping for a truck, saw the f150, ram. Chevrolet gave me what I needed at the best price. Sails represent Joe Abou Saleh is a one of the best, he worked so hard for me well I made him work hard. Thanks to the hole gang at westisland dealership.

Corey Biondi

Go see Giovanni for your new car needs, he's the best!!!

David Thornton

I live in Ottawa and I drive a Chevrolet Trax, which I use as a personal Courier vehicle. Yesterday, (April 15, 2021) I had two critical, time sensitive deliveries for downtown Montreal and Sherbrooke, Quebec. On my way onto the West Island, the Trax developed severe engine problems making it unsafe to drive. I exited the 40 and found my way to your dealership. The service department was very busy on my arrival and I did not have an appointment. The Conseiller Technique, Kostas Sarantidis listened to my story and problems. He promptly booked me in and asked if he could arrange a rental vehicle for me if needed. My personal backup at home (my wife) had already booked me a rental about a block away, so I did not need this service. Kostas went further to get a diagnosis and repair estimate and repair time before I had even completed picking up the rental – to save me the cost of the rental. Unfortunately, the deliveries were time sensitive and I needed to proceed with the rental. All of this was done well within an hour of my arrival at your dealership. I was able to pickup my Trax before the end of day and (safely and happily) return home. I would like to thank Kostas Sarantidis and your dealership for going above and beyond in assisting a wayward traveler in a difficult situation.

Thomas MacPhee

(Translated) Excellent service. Very friendly staff. I am very satisfied all the way. (Original) Excellent service. Personnel très avenant. Je suis très satisfait sur toute la ligne.

Isaac E

Went in for a tire and oil change. Got prodded for +$300.00 worth of unnecessary add-ons and inspection fees for a new lease with barely 12,000 km on it. I understand your service technicians need to upsell but this is overkill. Icing on the cake, also got charged for a "missing" windshield washer fluid reservoir cap. Had to remind them its still under warranty... smdh.

Mehdi Hassan Shahi

Michel is super size man. This is the second time that I deal with and I'm very happy and satisfied.

Mathilde Leduc

(Translated) I received excellent service from Majid Mashhadi Agha Ghan. He accommodated me for the reception of my vehicle as I have little availability, he is friendly and answers all my questions. I would recommend him to anyone and would do business with him again anytime. THANKS A LOT for your service and all the little attentions to me, I really like my new car Mathilde Leduc (Original) J'ai reçu un excellent service de la part de Majid Mashhadi Agha Ghan. Il m'a accommodé pour la réception de mon véhicule vue m'ont peu de disponibilités, il est sympathique et répond à toutes mes questions. Je le recommanderais à tous et je referais affaire avec lui n'importe quand. MERCI BEAUCOUP pour votre service et toutes les petites attentions à mon égard, j'aime beaucoup ma nouvelle voiture Mathilde Leduc

dawn singer

This has been the second time I’ve leased a vehicle from GM West Island, and I felt more like part of a family than a customer. Bradley, Oren and Marc-Andre were all extremely helpful and very obliging. I left a very happy satisfied customer with my Buick Encore. Keep up the great work folks! Being a customer support specialist I understand how great service delivered with an even greater attitude will keep customers loyal and coming back! Myself included! Even the lovely smiling and cheerful lady at the reception, keep on smiling! - Dawn Follow up to my review from June, I was advised by my representative Bradley that winter tires would be in storage, I just called yesterday to make an appointment to have the winter tires put on the car, and was advised that there was no record of any tires in storage for my car. Bradley followed up today, advising me that indeed there are no winter tires and that he would have to speak with his manager. The manager called to see if there was a resolution to the problem. The resolution being that I have to provide documentation that there was an agreement regarding winter tires for the car.... Given that my father was a General Motors Employee at the St. Therese plant, and we have purchased and/or leased cars for 40 years plus. This is first time we've experienced anything of this nature... Given the same situation has happened to my mother who leased her vehicle around the same time we will be contacting General Motors Employee Services to advise them of out situation. We would be more than willing to work out a compromise but the overall attitude in this after sale situation is not pleasing at all. - A pleasant experience has turned into a customer service nightmare.

Moisés Barragan

Very good service , thank you very much Ayman. 5 rented cars and always the same great service !!!

Rana Baras

Excellent customer service. Purchased a Chevrolet Equinox and I love it. Thank you Joe Abou Saleh for your advise.

Robert McCormick

Great Service! Ask for Giovanni Appuzzo!

Mme U

Poor service. High prices. Not reliable.

Timoleon Tsiorvas

I finally decided to get a new car (for those of you that will read m other reviews you’ll notice that my old car would break down every month or so and I would go to different mechanics) Ask for Ayman Bouzid if you go to this dealership. He is very knowledgeable for all the cars and will listen to your needs in a vehicle and suggest either used or new. I didn’t feel pressured at all, I was even googling prices in front of him and he was always giving great prices. The place is clean and everyone respects COVID measures. Although I expect my car to last me many years, next time I need one I will definitely come by here and ask for Ayman. (Drove away with an equinox LT btw)

aitken williams

A1SERVICE! Will come back :)

Aleksander Ermolaev

(Translated) Following the appointment, the chosen car was sold to another buyer without notifying me. Very disappointed with your service. (Original) Suite au rendez-vous, l'auto choisi a été vendu à un autre acheteur sans m'avoir averti. Très déçu de votre service.

Lori Brading

UNETHICAL & DISHONEST Dealership I purchased a used vehicle from this dealership a few months ago. The vehicle was advertised as Certified Pre-Owned. After taking possession of the car, I had to have the vehicle Safety Inspected in my home province. I discovered the Safety Inspection and GM 150 Point Inspection report data were misrepresented. The vehicle was not sold in Certified condition. I was fortunate to require a second inspection otherwise I unknowingly would have been driving an unsafe vehicle. Contacted Yvon Leduc and sent photos of the retained parts. Of course I haven’t had a reply. Contacted GM and put them on notice (with supporting documents) as to the fraudulent activities of this dealership. They are investigating. Ask yourself if you want a loved family member driving/riding in a vehicle “Safety Inspected” or maintained by this dealership. Based on this and other reviews save yourself the aggravation and legal recourse needed to resolve an issue. Do your homework and find a dealership with integrity.

Ashley Kellie

If I could give no stars I would... Horrible experience! I always go to have my car serviced here and now no more! The service advisors aren’t polite what so ever, they do not listen to what I tell them to do, and do not come get you to say your car is finished! Then when I went to see her about my car I kindly asked how much more time will I need to wait for the car she then told me oh your car is done, but then when I paid for everything I asked now what row is my car in? The answer I got was “do you know how to use your panic button? “. After finding my car I found garbage left in my car from the garage people! Not to mention when I was waiting in the waiting room the service part guys were swearing and burping like I need to here this at 7:30am! Very unprofessional! So again I do not recommend this garage!

Paul Barillaro

Wish I could put zero stars. Work on my truck took over 5 weeks. Calls to service department were never answered, always left a message on the answering machine. Never got a straight answer from our advisor. Promised a call back but wouldn’t after 5 days! Never again, sorry

Pawel Purtak

Hands down the best service I have received from a dealership . They took the time to look at our needs and checked all of our boxes. Laszlo and Michel offered us white glove service from the moment we walked into their place. The team is simply fantastic thank you again for the A++ service

Nadia Goyer

(Translated) Very bad experience !! Frankly disappointed! Move from the south shore of Mtl for an RV at 1 pm to let me know that the vehicle was sold 1 hour before! No time to call me but the seller was quietly taking his coffee while looking outside when I arrived! (Original) Très mauvaise expérience!! Franchement déçue! Me déplacer de la rive sud de Mtl pour un RV à 13h pour me faire dire que le véhicule a été vendu 1 hre avant! Pas eu le temps de m'appeler mais le vendeur prenait tranquillement son café en regardant dehors a mon arrivée!

Denis Bourassa

Just bought a GM Colorado Z71 through Brad. Great service. Very personalize.

Adam Wiltzer

Website says theyre open till 9. Went out tonight to go at 8pm and they were closed. Not happy.

Y Leduc

(Translated) I purchased a used Cadillac XT5 and received excellent service from all of the teams. Special thanks to my representative Adrian Chiréa I recommend it. (Original) J'ai fait l'acquisition d'un Cadillac XT5 d'occasion et j'ai reçus un excellent service de la part de toutes l'équipes. Merci spécial à mon représentant Adrian Chiréa je vous le recommande.

Jessica Lamontagne

Very happy with our experience, thank you so much to Michel Trempe for your sales expertise! Quick, easy and stress free car buying experience. Jessica & Michael

Marc Montgrain

(Translated) Very good, good service. Good seller m Chalifoux and m Giovanni. ???? (Original) Très bon , bon service . Bon vendeur m Chalifoux et m Giovanni . ????

MG CTGQ#61

(Translated) Farm at 18h on Friday ... ???? (Original) Ferme à 18h le vendredi...????

Nick Izzo

Fantastic service picking up my new Buick Encore GX....the is my 3rd vehicle with the same dealership keep up the great work

melissa germain

Today's appointment, Oil change. The lady told me they are expired, i told her i didn't know they had a date, no one emailed or called me to inform me, if i knew i would have called to get in before the date. I went to see the front desk to ask them questions, Another lady called Maxime over, Maxime told me that i didn't spend any money here, that i didn't pay for two years for oil to check my book. Completely Rude and insulting. When me, my family and friends lease and buy cars from Gm. He didn't say, let's see your profile since covid hit i understand we were close and busy when we reopened, let me see if we can do something. He just wanted me out and wouldn't even get out of his chair to help. Such a lack of customer service and respect. I miss it by 5 days, today was the only today they were free. Wont be leasing from them in the future.

Rey Malabuyoc

Service always done perfectly

Leila Charmers

Awful service, will rip you off (tried charging me $900 for 1 mag) and won't even finish the job properly. I've had my Chevy serviced here 3 times, every time I am left disappointed and absolutely appalled by how terrible they are. Unfortunately, certain parts for my car can only be found at the dealership leaving me with no other option. I will never again buy a Chevy simply for how awful their service and maintenance is.

Morris Pawliczka

verry good

Irina Iacob

I was very disappointed with their service for my tire change! I had to come three days in a row to finally get my winter tires on my car! I really love my car but I'll never come back for their services! Slow and unprofessional!

Jim Nadime

My salesman is very awesome, helpful!!

Mel K

Very happy with my experience with Bradley! Very professional and courteous :) I will definitely be coming back!

Martin Champoux

(Translated) Great (Original) Super

Corey Barber

Thanks to Michel Trempe and Joe for the awesome deal and the great help

Timo Tsiorvas

I was really impressed by their service. My salesman's name was Ayman. He was very professional and helpful. I am very happy with my car and the services suggested to me by my salesman. I highly recommend leasing a car with Ayman.

Michel Lestage

(Translated) Michel Trempe super seller, Thank you (Original) Michel Trempe super vendeur , Merci

Karine Lagrange

(Translated) I do not recommend this dealer at all. Rather than take my deposit and prepare the contract as agreed, the seller preferred to lie to me by telling me that the vehicle was hung up in the yard to save time. The next day, I learned from another salesperson (because the one I was dealing with still didn't remember me) that the vehicle had been sold to another customer and that there was never a crash. attention LIARS !!!! (Original) Je ne recommande pas du tout ce concessionnaire. Plutôt que de prendre mon dépôt et préparer le contrat tel que convenu, le vendeur a préféré me mentir en me disant que le véhicule a été accroché dans la cour pour gagner du temps. Le lendemain, j’apprend par un autre vendeur (parce que celui avec qui je faisait affaire ne me rappelait toujours pas) que le véhicule a été vendu à un autre client et qu’il n’y a jamais eu d’accrochage... attention MENTEURS!!!!

Ashley Mosca

Awful service. Took the truck in for a tire change and got it back with the alignment all messed up. Called and said they would fix it, then they charged us to fix their mistake when we never agreed to payment. Managers don’t care if you are unsatisfied and never come back, as I was told bluntly by the sales manager. Don’t waste your time or money at the this dealership or service center.

Elmira Shekari

Amazing service. I bought my car not long time ago and was Treated like family from the get go. Oren and Joe took care of everything from A to Z. I highly recommend this location . Impeccable service and amazing people

Judith Jacobson

I dealt with David Galoustov today . Very easy to deal with. Thank you . Judith Jacobson. Very Happy .

Pierre Massarelli

(Translated) Very good service! (Original) Très bon service !

Najat A

I would like to thank Ayman Bouzid for the great service, deal and honesty! He took the time to show me the details of the Chevrelet Cruze LT and he answered all my questions with transparency. I absolutely adore my car and I am for sure coming back when my lease is over.

Karen Smith

Joe Abou-Saleh was fantastic to work with... the days of pushy salesmen are gone when you walk into this dealership. My needs were of utmost importance and I felt considered, valued and respected. I would highly recommend this dealership to anyone! And, I want to point out that the finance experience was easy and stress-free (Thanks Anna), and the managers were equally professional, kind and considerate. What a great experience :)

Shawn Michaels

Good, quick service! Two thumbs up

Oak 1609

Not very professional service at all. I went for oil change several times to the service department and the experience was not good at all. The lady in the service department, Ms. Anne Corriveau, is extremely rude. If you have to go for any service, I propose that you will try to not to deal with her. Also, there is one of the staff in the parts department that usually whistle with his mouth and since the waiting room is close to the parts department you can hear him whistling all the time. Sorry but not very professional when someone whistles and very annoying when you are trying to read some papers or watch TV in the waiting room area while you are waiting for your car to be delivered. I saw this behaviour twice already.

fawzy mofid

Worst service ever 2 times I went to (winter tire ) the second time for recal my car was left a side once for more than 4 hours and the 2nd time for more than 1 hour , even the personnel at the service department don’t know how to deal with client ( never go the West Island gmc again )

Steph bastien

(Translated) excellent service thank you laszlo! (Original) excellent service merci laszlo !

Matthew Poplaw

Fabulous Dealership!! Oren is a first class manager. Process was simple and easy. Loving the new car and will definitely be doing business here again.

Jay P

Alexis is a great salesman. Highly recommended

Matt bro

(Translated) Excellent service with Alexis and Laszlo. Competitive price and outstanding service (Original) Excellent service avec Alexis et Laszlo. Prix compétitif et service hors pair

Mike D'Adamo

Thanks for the great service Alexis !

Nabil Bakdach

I go to Centre de collision in the same complet. Amazing top professional car body repairs. Cars come out as from original factory. Excellent services

Douglas Hartley

In for the Bolt EV battery recall software update. Great service as usual.

Rob Kochman

Run don't walk away from this dealership. Have been leasing cars from various dealerships for many years. This time, my wife loved the GMC product. Cannot say enough about how poorly my wife and I have been treated. From the sales manager Maxime, to Ron in Service.... First, all promises of service included, tires changes and storage included are lies. The sales team will promise, then service will tell you they will not honor as you do not have a "coupon" (which doesn't exist). After tire change, wife noticed black marks on the side of vehicle. When Ron (service manager) was asked to come take a look he responded "I do not have any time for you). Eventually, a nice mechanic came over with a spray bottle and was able to remove the marks.

Sophie T

very welcoming and positive attitude. especially the parts-service department!

Fern da Silva

Excellent sales & service personnel.

Patrice Dalton

Slow service

Dyan Dhanesar

Good service

Tony Tan

Great service

Andrey Solodovnikov

Very professional dealership, courteous, prompt, very happy to have purchased my manual chevrolet spark 2020 from you. Great service from the garage department, with the oil and fluid changes, car wash! Warranty service is impeccable! Thank you!

Nancy Nashed

We purchased our GMC from Daniel Mathieu, he was fantastic! He was so attentive to our needs and was proactive in offering us services that we didn't even know existed in order to save us some money. His excellent service made our purchase a great experience. I highly recommend this dealership and specially Daniel. Thank you.

Melanie Morin

Great service department!!

Italo Demanins

I wanted to write this review to thank Laszlo Vermette, Laszlo was really amazing, I first met Laszlo when I purchased my Corvette Stingray C7 2019, what an amazing person, he knew the product so well, a real Pro! My company is in IT and Real Estate, and I deal with many people everyday, as a result I know when someone is nice and honest, when I met Laszlo and saw how honest and down to earth he was, I decided to purchase the Corvette, I was so happy with his amazing service that 2 months later I purchased a brand new Chevy Colorado 2018 Z71 trim, thank you so much Laszlo, your the best, keep up the excellent work and I will definately come see you again for any other car purchases! Great work and what an amazing team!!

Pierre Bui

Laszlo Vermette and Catherine Desjardins went above and beyond with their exemplary and outstanding service. I would highly recommend this dealership to friends and family.

Josee Gagnon

Very good

Tracy S

Horrible dealership,. Warranty issues are not taken seriously with my 2017 Cadillac ATS. I repeatedly had to bring my car in for issues that I was having and it took 3-4 visits before any work was done. The driver's side strut was finally replaced, but they did not replace the other one. Also, after my steering column was replaced, it was returned to me unaligned (it was in perfect alignment when I brought it in). I was told that an alignment was not covered under warranty EVEN THOUGH the work they did caused the car to be unaligned. Also, there is so much miscommunication. I bring my car in and I am told on the phone that it should only take an hour or 2 for the work and it ends up being a full day! It happened to me a few times. Cadillac Canada is of no help. You would think that buying a Cadillac that you expect better quality and service. The car is only 3 years old and I have been replacing more things on this car than I did with my Buick LaCrosse. I will never buy another Cadillac ever again.

andrew dutton

absolutely terrible place to buy a car DO NOT BUY HERE. Recently bought a used car, its broken down a few times within 1 month of owning the car and they refuse to help me whatsoever and are refusing to refund me my money or even fix the car. very condescending salesman who are just there to get a commission cheque. stay far away from this dealership, worst experience I've ever had purchasing a car in my entire life, DO NOT MAKE THE SAME MISTAKE AS ME.