Reviews of Budget Car Rental (Rent Cars)

William Y

It was easy to pickup the car and easy to drop off which was important for us. Good service. Good car.

Geraldine H.

Staff is friendly and very helpful, interacted with several different people, sorry don't have all your names handy. Convenient location. Fairly reasonable prices. One rental car we had, the vehicle was not really clean. Had some dust etc, in the interior.But overall, all good to date, will update if that changes.

Yajaira Cintron

I have rented from this location a few times and never had issues. Cars were always new and clean. Pick up and drop off was quick and easy. This past time there was an extra charge that was labeled non packaged charges. I asked what these …

k

Wish I could give this place a 0 the manager and clerk was very rude and disrespectful very slow service will not be going back to this place please go somewhere else very disappointing

Neil Barker

Friendly and helpful service. I used this place to rent a cube van when I moved to St. Catharines. Staff were really helpful and processed my rental quickly.

Trevor Blenkin

Jas is great

Candy N

Had great service. And it was affordable too.

Daniel Specht

I will never rent from this company again ! I returned the car before they were open to catch an early flight and 5 days later I still can't get a electronic copy of my receipt! The automated customer service line is a joke and the number for the local office will never let you connect to the local people. This company is a joke!!!!

Juan Castillo

I rented a Chevy Spark, drove it for 17 KM total. They charged me for 11.11 litres of "refueling". Their response when I asked about it: "show me how much you put in the tank". The car LITERALLY consumed less than 1.5 litres of fuel and they charged me for 11.11 litres at a premium for their refueling service + tax. Pay attention to the other reviewers here who have had similar experiences with these crooks. The electronic fuel gauge in the car never went below full. If you're going by mileage, at least charge the real amount. they literally overcharged me for 10 litres worth of fuel + taxes. Crooks.

Emmanuel & Kahindo MBODWAM

Easy rental process, affordable, clean and great service overall.

Rick Jones

counter service seemed to be short staffed for number of rental agreements at the time

Christopher Jackson

Fast & friendly service.

Dennic Hu

There were 15 people in front of me... I stood in line for 2 1/2 hours to get a car that I already reserved and paid for. Horrible experience! Never going there again!

Andrew MacLean

Quick and easy transaction

DARRIS SMITH

I used Priceline and Expedia, both times they billed my credit card when it was already paid through these services. I will never use Budget again.

Rob Penner

What a rip off

Karin von

Great customer service and stress free car rental twice in one month. Ryan was so helpful!

Rob F

Quick and friendly

Ghassan Qutob

Great Truck! Really made the trip so comfortable. Not much of a wait either with the fast break membership!

Jennifer Abbott

Today I picked up a car at Budget Rent a Car located at Winnipeg Airport. The staff member Julie was awesome! She upgraded our car and that just made our day. She was very kind, polite and efficient. It was a pleasant experince from start to finish. We were earlier than I had originally reserved but that was ok. It was a super easy process and we were in and out in about 20 minutes. Thank you Julie!!!!

Dhaval Prajapati

Just perfect

Philippe Bellefeuille

Only reason I rented a car at budget is because I was a little late and they had no cars left at enterprise other than a pickup. Both charge the same cost for the same car, but with enterprise, you get unlimited km whereas budget charges $0.12 per km after 350km. Of course, they don't tell you that when you call. You learn about it when you get there, at which point I was too much in a hurry to find another car. Given that I had to go to Quebec city, I think renting the pickup at enterprise would have ended up being cheaper. I have no idea how they stay opened with those rates, but never going there again.

Neil D'Auria

Got a vehicle with expired tag, had to go out of my way while on vacation to pick up an updated tag sticker and was given a registeration that didn't even belong to the vehicle I had and they make you believe that by prepaying for gas you saving money, NOT so!

Danielle Emery

Amazing service, would definitely recommend!

Shéraz K

Budget is always good. Darryl at the Streetsville branch was really friendly and not like other grumpy car rental advisors ( no idea why they are that way). I also got an upgrade to VW Passat just for a 1$ a day. 3rd rental this year. Gonna rent at this location again !!!

Jihwan Park

(Translated) Friendly place, lots of cars, class 5 gdl is not available for rent. (Original) 친절한 곳이고, 차량의 다양성도 많은 곳이나, class 5 gdl은 렌트할 수 없다.

Angelo Ierullo

I would recommend you look for an alternative vehicle rental company in the area

Jacob Matthews

The staff here were helpful, my car was nice, and the price was low. The biggest problem is their location. It's just hard to get in and out of, and their lot is very cramped.

Robert George

Great service, especially during the lockdown. However their billing department has decided to take it upon themselves to charge what they want on my credit card, and I've had to phone them numerous times to get it corrected. If I hadn't caught it, I would have been out almost $200. Watch these guys.

Patrick

The customer service is hit or miss. I had a woman who was super accommodating and kind when they didn't have what I wanted. Then there was a man who argued with me because he insisted that I had scratched the car even though the report clearly indicated that I had not. Pro: convenient location. Con: poor customer service and inconsistent selection to vehicles. I'd bring my business elsewhere.

Thileeban Dharma

Customer service is too bad because of some rude staffs in this location. I had an argument with the staff regarding a scratch in the vechicle which is an old one already been added during vechicle pickup. As a result of this, my drop off has been ridicules, the staff who dropped me, drove the car too fast and rash. This is totally unsafe. Budget need to take necessary action on this rash driver.

Richard Bowlby

left due to lack of attention from staff. We were just ignored. never seen a Budget like that.

Glen Turgeon

Good service good prices

Emilan “Emmy” Aerius

From my experience this is a place that you cannot trust with your credit card number. They required a deposit that was never returned and even three months later you may receive some extra unauthorised charges show up on your card with absolutely no explanation.

Peyton J. Paige

I had rented my car from the Victoria BC airport and the staff there was awesome and friendly. When I was finished with the car, I was able to drop it off at this location as I had a friend who was giving me a ride to the BC Ferry. I like the convenience they offer.

Tony Curtis

Always treated us (Smythe Street Cathedral) great and the prices are amazing! Great service! We can depend on them of all our rental needs!

Matt Atwood

Was a bit of a headache but car was nice and staff were friendly.

sake609 FD

(Translated) I rented via the internet (June 24, 2019) on their site, a Dodge Grand Caravan of 7 places and paid by credit. On July 26, the date of taking possession, the Dodge Grand Caravan is not available and there is none left in Quebec .... So it gives me a Journey with half less storage, so I call Budget and customer service Yvan tells me it's either a cancellation or two vehicles instead. Unable to hear us, he decides to hang up and get me the branch the next morning to see if the Grand Caravan is available .... When I know that during the leave of construction, everything is already rented or unavailable. In short no real effort to resolve the dispute. Budget is banned from my list of auto rental company, Van, cube. (Original) J'ai loué via internet(24 juin 2019) sur leur site, une Dodge Grand Caravan de 7 places et payé par crédit. Le 26 juillet , la date de prise de possession , la Dodge Grand Caravan n'est pas disponible et il n'en reste aucune au Québec.... Donc il me donne un Journey avec la moitié moins de rangement, donc j'appelle Budget et Yvan du service à la clientèle me répond que c'est soit une annulation ou deux véhicules à la place. Ne pouvant nous entendre , il décide de raccrocher et de me faire rappeler la succursale le lendemain matin pour voir si la Grand Caravan est disponible.... Quand je sais que durant le congé de la construction , tout est déjà loué ou indisponible... Bref aucun réel effort de résoudre le litige. Budget est banni de ma liste de compagnie de location auto,Van,cube.

Mathieu Fleurent

(Translated) Always attentive and impeccable service. I am a regular customer, Nathalie and Stephane are great and their team too (Original) Toujours un service à l'écoute et impeccable. Je suis client régulier, Nathalie et Stephane sont géniaux et leur équipe aussi

Guido Roberge

First time with budget oct 14-16 2015 I usually use enterprise. The service wasn't great or polite ...I didn't get navigation like I was supposed to ...for a Chevy Cruze the Bluetooth wasn't even enabled option and I got a dirty car -wasn't super dirty but had someone's garbage under the seat and dog food crumbs in the trunk .....during rainstorm could smell wet dog smell...my drop off was at the airport ....drop off box had no pen and neither did we and couple other people also rented....a budget employee was dropping a car off ...when we asked a question they swore at us and just kept walking away. Last and only time I would use budget !

Mosle dora

Great place to rent a car 3 star for the girls who work there and make it a great experience to rent. The 2 star - is brcause of chris Dumont customer rep has no people skills i ran into him and very rude and not helpfull no smile and lets just put it this way if i was to rent from there again i will never go to him. Maybe he didnt have his morning coffee . not a pleasent guy to deal with.

Johann Cherry

First time using this location and had a positive experience. Amy was fantastic to deal with.

Rachael Wellwood

I grabbed my baggage at the airport, and was driving away in my rental car within 10 minutes. When I dropped it off to fly out, it took about 5 minutes. The car was great, and the staff were helpful and extremely nice.

Priscilla Tirado

Spencer, the JFK airport manager was great. Specter and the staff were extremely professional and resolved my rental issues quickly and with care. I highly recommend them and will definitely only use this rental service in the future.

Caiman

Staff very friendly. No issues renting and returning the car. Cars are neat and tidy- perfect for a weekend escape down or up the island if you're a tourist. many cars to pick, you can book online or just walk in. Will come back if I'm around next time.

Michael Morin

(Translated) Excellent service, courteous and open to finding solutions to accommodate our needs. (Original) Excellent service, courtois et ouverts à trouver des solutions pour accommoder nous besoins.

Joyce Rhodes

I went in on Sunday to get my rental at 4:05 PM and they were already closed. At the time, there wasn't any open times posted. I can back Monday afternoon, after calling Budget to verify the hours, and the lady who waiting on me was extremely friendly and made the aggrivation of having to call ahead of time made it seem like it never happened.

Sam Schliesmann

We were doing a quick overnight at JFK and wanted a car to adventure around the city. I am a Fastbreak member with over 10 rentals so far this year. The staff here were rude and had awful customer service. I just received a bill a week and half later for $800 for a 7 day rental. The staff were so lazy at this location they wouldn't change the vehicle information in their computer after I refused to take a car with a low oil light on (which the manager said was completely fine to drive). They never changed the vehicle so when another customer checked out the car I was billed for their whole rental. Completely unprofessional and also concerns me greatly about their ethics and integrity. Now awaiting a call back from Budget to get the billing fixed. Hold times were 30 mins plus. Unexpectable. Does anyone have pride in what they do anymore?

Evan Fernando

Had a bad experience with uhaul previously so we decided to try budget. Excellent and quick customer service, well maintained truck and overall a pleasant experience at this location.

KaiDangleZ

When paying for a service,especially with this pandemic, there is no reason why the vehicle I rented should of been dirty on the inside spilled drinks stains,garbage in the console. I spoke with the manager and he offered me to cancel my reservations. I called around and could no find a similar vehicle elsewhere due to the short notice.

Shaista Jaffer

Amazing service, staff and pricing!!

Ted Seres

Great staff. My flight was late arriving and they waited for me before they closed.

Vitaliy Storozhuk

Good place

David T

Easy process once you get into the rental office. Just remember , you can't park your personal car there.

Steven Hildebrand

Good for friendly service, use often.

Troy Kachor

Great service. Very friendly. Helped with car seat.

Himothy

Absolutely terrible location manager, he refused to switch the vehicle after I told him I had sanitary issues with my rental. I would suggest you spend your money at Hertz or Enterprise. 0/10 Rating.

William Reid

BUDGET to the Rescue!!.. Our daily driver (SUV) went into the shop yesterday.... My Insurance uses two "Other" rentals, who DON'T deserve mention here but, one sounds like the renowned fictional TV "flag star-ship" and the other one will, "DIS" you at the "count-er"... seriously..i booked the pick-up on Sat for Mon at 2:00... ahhhh we don't have any vehicles here for you, but we can deliver one to you later today "maybe" in 4 hours??? WHATT....No. Maybe you can try the "Star-ship" people??? Are you kidding, you want me to go to the competitors?? Does your boss know you tell people that? ( I did call "Ashley's" operations manager at Discount (oops, my bad) and he wasn't too impressed she was doing that either.. without even "trying" to find me a vehicle at another "dis"- location) ......Soooo, down the street to BUDGET, met "Trevor".. he said he could have a vehicle onsite for me in an hour.. BONUS, it will be an SUV.. (note: the "others" told me SUV's r not usually available, Ha!!) I go back to BUDGET at 3:45 and voila!! Trevor has got me a 2017 FORD Edge..!!! NO Hassles, NO Excuses, NO Attitude, NO Problem.... ...I will choose "BUDGET" in the future, YOU should too, they "DELIVERED" it all... Thank-you Trevor for saving my day from DIS-appointment.!! :))

yaswanth rayana

Good service. Very decent price. We even got a mice car for less price too.

Tony Lew

Disappointed they would not accept Interac!

Greg Dorscht

Fast courteous service, and good value!

Mark Stern

Upon arrival, the car was not ready, so I had to wait approximately 15 minutes after check in for the car. I was then given a car that was very dirty and smelly inside complete with food crusted on the seats, stains in the seat fabric and wet from lord knows what. The right side windshield wiper was also bad and did not wipe the rain off of the glass. I went back inside and asked for a new car, which I was given after some discussion between the agent and the manager. I went back to the lot and the second car I was given was already assigned to, and being loaded by another customer. Again, I went back inside and got a third car. This car also had a foul odor inside, as if the previous owner did not shower and only used cologne to poorly cover the body odor. Due to time constraints and approximately an hour passing through all of this, I was forced to take this car and febreeze it and use an air freshener later on to make it bearable.

Kevin J. Mei

Fastbreak is available per the signage, but does not appear to be honored at this location. Poor management! We waited on the line for our Fastbreak, while all 3 team members currently working ignored our presence and called others waiting in the standard line. Great concept but not if its team members fail to honor it. Also, if you are lucky enough to know the agent, that agent will specially request a low mileage vehicle. Very disappointing!

christy thomas

I rented a car from them for a day the car was clean and ready to go. The staff was incredibly friendly, professional and very helpful. After hearing the horror stories from people I had some concerns while returning the car. But the dropping off of the car was also super convenient. Overall I can say that there is Good, friendly business. And I would definitely rent again from them.

ashley marks

DANGEROUS:Rented me a car with bald tires. Had a flat tire after driving 2 blocks from location and I left it parked and put the spare on.They asked me to front the bill and if it was determined not my fault they would pay me back. The manager hung up while I was on the phone with him and a tire specialist exclaiming the tires were bald and dangerous (the night before a decent snowfall). Ended up getting a replacement car. Found hair elastics with wads of hair on it in the glove box, muffin crumbs in the cup holder and the previous renters information (address/billing etc.) also in the glove box. The only reason I stuck with them for the 7 days I had the car was because ICBC was fronting the bill while my car was being repaired. At no point I was offered an apology even after the manager made me cry because he was yelling at me (for apparently lying about bald tires *pictures attached* ) ALSO:they returned my deposit to ICBC even though I paid it and it took 4 phone calls and 3 visits to recover the money they owed me (just over a month to get back deposit). DO NOT RENT FROM THIS LOCATION ????

Khalad Hasan

Friendly staffs, very helpful.

Kenan Oktan

This is one of the best experience I ever had renting a car. Dominique provided excellent customer service to my family and I. This trip was our first time in New York, so we were not familiar with the area. Although this was not our …

Steve Bourgoin

(Translated) New car well maintained. The prices are quite low. (Original) Voiture neuve bien entretenue. Les prix sont assez bas.

bob Nkurikiye

Best service ever

Xuejia Liu

staff is friendly and professional, car selection is limited

Nourridine Siewe

Efficient and affordable

Angel “Ashelynn T/K” Chicas

Jerry is the best. Twice I had him and he always make sure. I drive away happy. Thanks ????

B Kuts

Not a great experience, was forced to fill the tank cuz it was on the full line and not just beyond it. Then the agent continued to argue with us about the gas level. Poor customer service. Wouldn't recommend.

Martin Godfrey

The staff are friendly and knowledgeable. Good rental prices too..

Randy Fougere

Customer service leaves much to be desired. I was trying to pick up my rental at 6pm. Traffic was bad and I knew I would be a few minutes late so I called at 5:45pm. When I asked if the could wait an extra couple of minutes just in case I didn't get there exactly at 6 - the reply was "well we pretty much get out of here right at 6" Nice!

K. Thorpe

I had an absolutely amazing customer service experience with the Enterprise counter clerk. This lady did everything possible to try and help me sort out my car rental issue. Why am I writing a great review about Enterprise on a Budget review page you ask? Well I'm hoping that Budget will take note because their customer service sucks. Between no one answering the phone at the airport location, poor counter service and the clerk saying that sometimes they answer the phone. I Would have to say that Budget needs to greatly step up their customer service game. BTW did I mention how great Enterprise was? In case I did not ENTERPRISE was amazing.

Peter & Colleen Lovell

We loved the price (much cheaper than renting from the airport), yet we did have a few disappointments. 1) We were quite shocked that such a modern model did not come with cruise control. 2) Once we were out of province, we began having trouble with the wipers. We phoned and left a message, but never got a call back. Luckily the problem resolved itself. 3) We arranged to bring the car back the morning of Dec 31. Nothing was said about them being closed or opening late nor was there a sign on the door telling us their plans for the day. We simply had to leave the key and trust that they will see no damage on the vehicle and a full tank of gas. We will try a location closer to the airport next time.

Neal Londry

The car was really nice, there were no additional fees on top of the price I had pre-booked for, the service was quick and friendly.

Scott MacKinnon

I rented a cube van for 3 hours and when I picked it up, they forced me to pay an extra 44.00 for "optional" insurance or I couldn't get the van (I came from Toronto to help someone move). When I phoned customer "service" they said I should've declined the insurance.

E S

Gaetano at Budget; good customer service hands down! Good attitude, and patient. I highly recommend him whenever you need to rent a vehicle. Enzo

Jassim Khan

Very bad experience

Frankie Lambe

Absolutely amazing. Easy to get and pick up our car. Drop of was super easy. Our flight was cancelled and they had not checked in our car yet so the lady came and found us to let us know we could still have it until the next day. Upon next day drop off the wonderful lady Kelsey I believe her name is, was super kind, friendly and accommodating for all the struggles we had had with our flight being cancelled. I highly recommend this rental company. Also the vehicle was clean and very well kept We used the Sydney, ns airport location Give Kelsey a raise

Jude Keefe

Friendly, helpful, easy to rent and return. Slightly out of the way to access but ideal for car rental. Nearby to amenities for road trip snacks ;)

Matt Good

I always thought that U-Haul was the only option and luckily, I was wrong! These guys have a great range of vehicles, cars and trucks to choose from. I was able to make a same day reservation for a moving truck during a busy time and when U-Haul had nothing available. Thank you guys for providing me with what I needed when I needed it! I will definitely use Budget in the future. Their prices are very reasonable as well.

Tim Mallet

Exceptional service by the staff. There was a billing issue that they were able to take care of for me and they were extremely friendly. Thanks for your help!

Pritesh Punjabi

Nice place to rent

Randy Anstey

Great car, reasonably priced, and the gentleman I dealt with was great. Personable, knowledgable and friendly. I would definitely recommend this office of Budget car rental.

Perrin D. Gilbert

The woman working the counter at JFK at the time I picked up the vehicle had poor customer service skills (she looked bored and was slow to attend me) . She also had airpods and looks like she was taking a personal call during working hours.

Jean Joseph

They take forever and they try to upcharge you on unlimited tolls. A big scam

joe bettencourt

Booked online a couple of times and my car was always ready and there was always someone there to help me get on my way as fast as possible. Good clean cars and friendly staff. Try them you won't regret it

Dave Cheema

If there was an option to give 0 stars i would have gone for that,me and my girlfriend picked up a truck from winnipeg airport we found some scratches on the fog light when we did a walk around,the truck was parked in the parkade where it was dark,she went in to bring it to the attention of the agent who she asked to come out and have a look at the scratches and do a walk around with us,but he refused as he was busy,we picked up the truck drove off,when we brought the truck back it was the same agent who was there when we picked up the truck,as we got to the counter to return the truck he was very rude and unfriendly right off the bat,he went out to the truck and came back and said there is a rock chip on the windshield and the windshield will have to be replaced,we were shocked as we did not see any chips on the windshield when we picked up the truck and did not have any damage to the windshield while driving so i asked him to show me the chip so goes out to the truck and it took him a few minutes with a flashlight to find the very slight chip/crack in the windshield,how do they expect a naked eye to see it while doing a pretrip inspection,and the chip /crack was so small and it would not warrant a windshield replacement,once i confronted him he got very defensive and rude (more than he initially was) we asked for his name as he did not have any name tags he very reluctantly wrote his name on an piece of paper his name is shahroz,I have taken the pictures of windshield if the matter does escalate i will not hesitate to drag these scammers to the court,i hope someone from the management reads it and cares for this business will not have that agent deal with customers.I think we were set up and are extremely disappointed with the unfriendly and callous way we were treated and to top it off they are trying to gouge us a deductible to replace the windshield,its a SCAM i would definitely not be going to Payless or Budget car rental ever again.

Loretta Brkin

Funny how this same budget kiosk continues to get the same reviews. I just dealt with the rudest agent (Jillian) I think I ever met. Her customer service skills are null and void. From the time I went up to the counter she was rude. Doesn’t say hello.. “do you have a reservation, what is your last name”. Doesn’t look at you in the eye when she speaks. She hates her job and has a huge chip on her shoulder! I go to the car and the car it is dirty. They forgot to detail it. They tried to give me another car and that one too was dirty. When Jillian went to go look at it.. she came back to the counter and laughed at me for what I thought was dirty..”haha ok it’s not dirty”. She laughed right in my face. Talking to her was an absolute night-mare. She needed to “win” the conversation. She ended the conversation by yelling at me “WE ARE NOT RENTING A CAR TO YOU, WE ARE CANCELLING YOUR RENTAL!” She stormed off and walked away. I had to walk after her to get my refund. It was like a was walking after a teenager having a temper tantrum. I can’t even imagine she is behind a countering serving customers. I would highly advise to stay away from this place. There is no customer service at all and only dirty cars available to their customers. Worst experience ever!

Brodie Ball

Rented a car for my uncles funeral and the experience was great until they emailed me a year later saying they were sending me to collections for damages on the vehicle I rented which was clearly marked on my rental agreement as previous damage which I tried to explain. I've left multiple messages and sent emails and no one has contacted me back with the exception of snail mail saying they are sending me to collections and its going to ruin my credit if I don't pay them $2000 immediately... I've rented from many rental car companies across the world and never experienced anything like this before.I recommend avoiding this particular rental company, they work under the umbrella company Devon Transport LTD (An Independant Budget System Sub Licensee).

Kenneth MacLeod

Very friendly staff here. Situated in the centre of Halifax.

Behnam Khosravi

No rent for foreign drivers license holders.

Muhammad Shawez Khan

Has to be WORST experience I’ve had with a rental company. I paid for and reserved a Full Size car, they gave me an Elantra and refused to accept that their own website lists Elantra as an intermediate car. I was dropping off at a different location and the guy admitted that they like to keep nice cars for same city rentals so the car stays with their location. You are definitely better off booking with Enterprise/National, AVOID budget/Avis at all costs.

Sothy R. Sem

Neutral car rental place. The way they classify their cars is a scam. Make sure you check what car you'd get by calling them first. They classify a VW golf as an intermediate car (while the manufacturer itself clearly claims it to be a compact car)...

Harish Goutham

The location is good for pickups, easy TTC and Go Connectivity. Rates could be better.

Martino Vidot

(Translated) Very good receptivity and rental issue. (Original) Tres bonne réceptivité et emission de location.

Eliezer Padilla

Car smelled like pot. People were not friendly at all. I had an early flight and was wanting to drop the car off, but there was a car sitting in the return Lane blocking me from dropping the car off. No signs or anything saying take it anywhere else. I called the office and they told me that I had to drop it off at the Avis return center. They said there should have been a sign on the car that was blocking the budget gate telling us to go drop it off at Avis, but there wasn't. she said they forgot to put the signs out. Wasted 30 minutes of my time trying to find out where to drop it off.

Farooq Satt

The car is very very high on gas milage DID NOT MEET my requirements for traveling over 2000KM in BC. Very wrong choice on behave of Budget agent @ YLW.

Avaaro Ominikamigo

Great staff. Great vehicles. Great service!

Karamo R.

Service was professional and courteous. Received crystal clear instructions and all my questions were adequately answered. Car was in good condition. Pick up and drop off was seamless.

Robert Z

We Ignored The Reviews... Wish We Didn't. Absolute GARBAGE service, these people are Liars who will Steal your money. Very poor at communicating and will not clearly communicate with you until they bill your credit card. We rented a Grand Cherokee Jeep from Avis for one day. It was to be returned by 12:30. We called to let them know we were running about 1 hour late from across the boarder. Staff CLEARLY TOLD US we wouldn't be billed for an extra day. The Whole Point of The Call Was To Check Whether or Not We Needed to Rush Home. We raced back through the boarder and made it to Avis within one hour. The guy behind the counter proceeded to tell me they were going to bill us for two days anyways. Naturally I was upset as we could have just stayed in our accommodations for an additional 24 hours. There was no reason to race back. Their staff will lie to you directly over the phone and bill you anyways. DO NOT TRUST THEM. Watch the owner/rep will respond to this review and LIE AGAIN saying they told us to have it back by 12:30. They Did No Such Thing. We Were Told We Wouldn't Be Billed, They Knew Our Time-frame!

Matthew Graves

Patrick and his team are awesome. They are always willing to bend over backwards for a regular customer. The commitment to customer satisfaction really shows.

Steeven Klesca Charles

Courteous and respectful customer service.

NYC Rider

I arrived at the Federal Circle location at JFK and was told my card would not be charged after I was unable to get the car. I made sure with the budget employee as well as the expedia representative that nothing would be charged to my card. My card was still charged $50 by budget as well as $20 by Expedia. This was a pay later reservation of which I had arrived before my pick up time as said by the cancellation policy and they charged me a no show fee. I took an uber to this location and have proof that I was there before the reservation time. I would like my money back as I will be taking it up with my bank to file a chargeback if I dont get my money back. And I will not be considering Budget in the future.

Gayathri Sinmayanandan

Barry was very helpful in getting our car rental sorted out. He explained everything thoroughly and the vehicle was in great condition ! A great rental experience :-)

Jodi Haley

Booked a rental a week in advance, pre-paid online. Booked a Dodge Journey SUV (or similar). Arrived for my rental and was first surprised with a $350 deposit! Which had to be put on a credit card, which I did not have, this information was not made relevant to us prior to arrival date. Then was surprised to find out that they had a Toyota Camry for us? Not at all similar to a Dodge Journey SUV, which we specifically rented for the large amount of space. Manager fought with me about the make of the vehicle, and told me that since I’m under 25 I am not able to rent the vehicle that I already had booked online? Funny since a week prior I had rented from Moncton Budget Car (same exact company) and they provided me with a Dodge Grand Caravan, without a $350 and without a $25.00 additional fee for my age. Apparently the company doesn’t have guidelines that all locations must follow. This all happened after I was charged $350, plus my pre-paid amount of $57.40. Terribly rude customer service, from the manager herself: This was last minute and should have been made aware to me before the pick-up time, otherwise I would have gone elsewhere. Won’t be back, don’t waste your time.

Rob Allan

Good vehicles at great prices

Roopesh Dhara

Nice people at the counter. Well maintained cars. Prompt service over phone during the rental period. I’ve had to extend my rental duration and it was done in 5 mins.

Christopher Walker

Great place to rent from. Amazing customer service and selection of cars. And when my credit card declined for the deposit amount they were quick to help with other suggestions.

Ben Zupansky

Awful experience, I would give them a zero if that was an option. Very disappointing that an organization like budget to be unprofessional.

Annette Guiliani-Maio

I highly recommend Budget if someone needs to rent a car at affordable rates. Their service is good and I personally got an excellent offer for the car I rented in NY. Thank you Budget!

kutaiba alzohaili

I rented a car many times,and the cars are so good and clean. the staff are so cooperative, they helped me after their duty hours, Great service. However the office and the parking area need some improvement

Tim Conrad (timsbits)

I have rented many times from here. Quick service and vehicles clean. Same message to all rental companies: Clean inside of windshield with window cleaner and fresh paper towel. Wiping with the dirty cloth creates a blind when lights or sun hit windshield as it leaves a nasty sheen.

Janette MacDonald

Up town Saint John only place 2 rent

Fikresus Hagos

Worst service ever. I book 7 seat mini van and when I when to the pick up location I was told there is no van and we should drive to another location which is 30 minutes drive to pick up an 8 seat van. Awful

Andrew Abrams

Due to Covid-19 all vehicles should be cleaned and sanitized. The first vehicle offered was very nasty. The second vehicle had a device tracker hanging down between the brake and accelerator. Third vehicle smelled like smoke. Luckily I had my disinfectant supplies with me and running back and forth. I took the third vehicle and Sanatized and disinfected it. Overall the vehicle was great after I cleaned it up.

Daniel Boule

Great. I always book the economy car and end up with a SUV. Budget Forever

Kenny Burning

This is my favourite Budget, they're accommodating and really helpful.

Neil Born

Absolute amazing text book customer service. Amanda and Ryan took care of all my needs last minute and were very friendly and easy to deal with. Don't listen to these other blokes with their poor reviews.. obviously didn't have their sh*t together or funds in line. Will be back and will be referring my own customers as well as friends and family to this location! You guys rock!

Ahmed Nasr

I was in and out with my rental in a timely manner. My car was clean and in good condition.

jon doe

One of the cheaper places to rent a car, rent by the week to save almost 50% on daily fees.

Phuong Nguyen

Good, but they intentionally add the insurance on my rental car.

Hofit Yanev

Great service and prices.

Jennifer Jaipersaud

Very good service, had a choice of car, very good price. Enjoyed the car, will definitely return here in the future. Rented a VW Jetta. Very good on gas

NYC

Never again. Came for a 12 seater that was booked an entire week ahead. Supposed to be ready at 12. I called and asked if can be picked up at later time which was 4pm. Got there at 4pm van still NOT ready. Has to be cleaned which took an hour. Then ok ready to go... NO. The van had a low tire pressure and needed an oil change. Now have to wait for "another van" which was another hour and this one needed to be "cleaned" and it's brought out but it has a check engine light on lol. Unbelievable. I did not leave this place till 7pm literally. And with the check engine one because there were no other 12 seaters available. Smh Never again.

RONALD-OSAZE S. M. GRIFFIN

Went into Budget to rent out a car, waited literally an hour almost and hour and a half due to them only having 2 people taking care of the cars. So we was extremely late to a family function. Then on our way back we tried to drop off the …

Jeard C Escobar

Fast process and the car brand new. Everything was ok in this facility

Pablo Schroeder

We were driving up to prince Rupert when our car had problems. So we needed to go to Kamloops to rent a car. It was Sunday and "budget car" was the only place open. We looked all over the car to see if there was any damage. There was a cut in the right front tire but it seemed okay. In Prince Rupert we hit a small 2 inch curb with that tire and It busted and went flat. We reported it to Budget rental but they refused to pay us back for the cost of the tire which cost well over $200 plus the hassle of changing it. I have heard some bad things about Budget rental. This was an experience that I don't want to repeat again. My buddy had a flat tire with another company years ago and they gladly reimbursed him for the tire.

Shìnigami

Costs too much for what you get

Patrick McLean

Very friendly, good cars at reasonable prices.

Kristi Sarchi

Easy access to the Airtrain which connects all 8 terminal buildings in JFK. No shuttle bus hassle. Quick check out.

Chris

I was a long time customer of Budget for most of my car rentals, but after this annoying experience with this location, I would not recommend renting from them (but particularly this location) again. From the budget.ca website, I had set up a pre-paid car rental contract for which I was to start renting from 12:30 AM (the website allowed me to book for this time). It states on your contract when you prepay online that you must pick up your car rental at the time set on your reservation, otherwise your rate can change. However, when I got to budget's car rental counter, no one was there to serve me (basically, they closed up for the day, even though I was there 15 minutes prior to the start of my car rental contract). This caused a problem with my travel plans and traveling on a tight schedule. I was given the manager Gary Swann's contact information and tried to reach him, but I could never get a hold of him and he did not respond to my email either. Therefore, I had to call the main budget office to complain, and they also never bothered getting back to me, and I had to call them back to deal with the issue after 2 weeks of not hearing from them. All the representative offered me in the end was a $15 one time courtesy for the inconvenience (was expecting them to cover the cost of my rental for this mishap). I thought it was really poor customer service as they also did not seem to care that their mistake impacted my travel arrangements and took for granted the business I gave them. So if you like to rent from budget and you are needing a car once you land in Winnipeg, do your self a favour and AVOID renting from this Budget location!

Jon Clark

Great hours means you can rent flexibly, always have cars available (at least for my needs) and offers consistent, affordable pricing. Cars are generally new and in good shape.

Darlene Chisholm

Great location, was easy to find and my check out was fast and easy.

Audrey F

Great service!

Ty Hahn

I rented a jeep grand Cherokee for 5 days at the end of April 2016, as my truck was in the shop at Suburban Ford. I got a great rate thru Suburbans relationship, the Jeep was in new condition but the best part was when I returned the Jeep on April 30. I had left my parking pass in the jeep, Budget staff took the time to call me, advise me, and because I could not make it in until after hours the girl placed my pass in a mutually agreed hiding place. To my delight when I arrived at Budget my park pass was right where we agreed. It was this extra mile the girl took that has earned my future business.

Charles Iyoha

The side building

Riccardo Rossi

I recently took a rental from budget, federal circle, jfk airport and writing this review based on my experience. I would rate zero star for this place. I booked standard SUV and got a GMC terrain. When we hopped into car was full of cigar …

Steven McDonald

Terrible experience, made reservations teo weeks early, call the night before for confirmation and when i go to pick uo the car i am told no car for me???? absolutely terrible customer service and no apology

dr mk Pillai

Very good service, caring people. Will always get back

Alain Marcoux

(Translated) The clerk called Ernst waited after hours to allow me to return the car and save a day rental even if he had to miss his bus and wait another hour! It made me happy to take him to the bus station. Thank you Ernst for a 5 star service !!!!! The clerck by the name Ernst has waited for me after the hours to let me return and save one day rental !!!! Even if he was missing his bus and had to wait one hour extra ....... I gladly gave him a lift to the bus station. Thank you Ernst 5 stars service !!!! (Original) Le commis qui s'appelle Ernst m'a attendu après les heures d'ouverture pour me permettre de retourner l'auto et ainsi sauver une journée de location même s'il devait manquer son autobus et attendre une heure supplémentaire!! Ça m'a fait plaisir de l'amener à la station d'autobus . Merci Ernst pour un service 5 étoiles!!!!! The clerck by the name Ernst has waited for me after the hours to let me return the car and save one day rental!!!! Even if he was missing his bus and had to wait one hour extra....... I gladly gave him a lift to the bus station. Thank you Ernst 5 stars service!!!!

James Santry

The service was crazy bad - the attendant was on the phone for a personal reason the entire time she was dealing with me (on hold for a lot of it). This likely led to the misinformation I received regarding the price. I left thinking I was going to be charged for a single day and ended up charged for 3 days. Had I known I certainly wouldn't have rented a car with them. Ugh!

Mark Coupe

Good place to go for renting moving trucks for the day.

Yousef Dawleh

The worst car rental experience of my life. Myself and a friend showed up at 3pm on a Sunday only to find out that they haven't updated their hours of operation on google. An employee showed up despite that and charged us an additional $25 for "after-hours". Our Car was supposed to cost $69.99 for the day which "happened to be the cheapest car in the lot" despite many other visible options. When returning the car we found a bunch of extra expenses we weren't told about despite only opting for the $33 insurance as our only option. We ended up paying $176 for a bunch of charges we weren't informed about. (we filled the car up so that $176 excludes gas). Thieves.

Wade

Headache-free customer service speedy and easy to get through

Carmen Reimer

Was a good experience. Nice and close and easy to find from terminal.

Cindy Scouten

I rented a van for my son and his family in early December. My son was 2 hrs late, returning it BUT he was there when they opened at 10 AM...they charged me for another whole day -$50 and THEN rented the same van to another customer at their daily rate...talk about double dipping!!!!

Sieg Schuler

Great service.

Fiyah “*RHED*” Rhedz

Customer service was fantastic. Very polite and helpful. The women behind the desk was very emphatic to our situation (missed flight due to airline error). Helped us make sure we had a great hassle free experience with the vehicle

France Desmarais

(Translated) No compromise to accommodate a client! (Original) Aucun compromis pour accommoder un client!

Robert Mirkovic

The rental guys were great and the car was excellent. Very convenient and easy to deal with.

calvin sul

Good place to rent cars

Alex Pantel

Four years ago I rented a car at the Budget Kelowna Airport location. I booked it online and made them aware that I am not getting a CDW, cause my credit card covers it. They gave me a car that had numerous scratches on the rear plastic bumper, and a damage report where all of them were documented. Representatives did not bother doing an inspection with me, I did it myself. I spent a day in Okanagan Valley, returned the car to the same location in the evening, signed all the papers and flew back to Calgary. By the way, none of the representatives offered to do an inspection when I was dropping off the car. The next day I got a call from them and was told that I am responsible for all the damages and have to pay $1,500 to get the scratches on the bumper fixed. I refused to do that. First of all, I did not do that. Secondly, it would cost a few hundred bucks to get the whole piece replaced. Lastly, I had a proof - the damage report, but later I found out that I gave my copy to one of the Budget employees and she never returned it to me. It turned out that I could not protect myself, I did not have photographs of the car made at the time I was picking it up, I did not have the damage report anymore. They were calling me frequently and threatened to submit my case to the collection agency. I was treated so badly that I even got to the ER in Calgary with chest pain. My credit card provider did not seem to be concerned, though, so, eventually, they paid the bill. Some car rental companies have a separate business inside their business and make money of damages. Please, avoid that location and never ever rent a car from them if you do not want to be a victim of scam.

Daniel Andrews

Nice cars, all GM/Chrysler vehicles.

Khalid Muhammad

Nice car. Technically optimum.

Vadim Fleyshman

I reserved a car on Nov.19/2017 (Sun), Picking Up at JFK Location. Agent at the office were rude and totaly unprofessional. I had pickup time at 10:00am and I was early at location about 25 minutes ahead so I don't miss my rental- I was told you are too early and they don't have any car available. First of all I was not called even they see me standing in lane, because they were busy chatting on Phone and with each other. Then they try to upgrade me with SUV instead Minivan with extra charge. I had to wait 45 minutes after my scheduled pick up time to get a minivan. After 45 minutes of wait and I don't see anything happening I called customer service and was surprise that they had no clue whats happening with your rental. They stated me that they can cancel my reservation with no penalty. I was surprised to hear that what kind of people I am dealing with, I guess on Sundays Budget hire people from street with low pay and they don't train them enough how to handle situations. Finally I get a minivan and took off from location. The Van was very unsafe to drive, front Tires were under specs. and knocking sound coming from front end when hit bumps. Called customer service again and told them I am going to drive 9 hours to Ohio and you guys gave me this car putting my family and me in danger. I was surprised when they offer me $30.00 coupon for next rental. I didn't believe what he said. So they think $30.00 coupon is more than my family safety. I told them I am looking for credit or coupons. I want different car so I can be safe on road. They didn't have any answer for it. Somehow I get connected to road side assistance and they offer to exchange car from diff. location and I did after 4 hours of hassel. I was exhaust at the end flying back to USA after 14 hours and then I had to suffer more. Couple of pictures I downloaded for public. There is lot more to tell you but I don't have more time to waste for this rental company. Plate# VA VNJ9664 Take my advise DONT RENT FROM BUDGET- PAY EXTRA DOLLARS AND RENT FROM OTHERS- YOUR'S AND YOUR FAMILY SAFETY IS MORE IMPORTANT THAN ANYTHING.

Jacob Gooch

Easy pick-up and drop off at airport. Would be 5 star except that car reserved not available and paid $20 more to upgrade to SUV to avoid taking Chevy Spark as alternate. Would use again. Pick-up and drop off was quick. For drop off pulled along side booth and handed keys to attendent who came out to meet me. About 30 seconds for drop off. Reciept emailed before I boarded the flight.

Manish Desai

The car they provided was not clean very well and smelled like smoked. The detail crew was great they cleaned the car again and provided an air freshener Car check engine light came on the next while on highway. Call budget and their …

Come Into My Lair

DON'T RENT FROM BUDGET UNLESS YOU HAVE TO. Here is the Feedback I left for them on their survey: 1. The counter was closed when arrived at 8PM 2. Went to the Avis counter as instructed. Line for Budget customers was long with only one person working the Budget customers while the two Avis counters personnel helped only one or two customers. 3. Car provide reeked of smoke both cigarettes and marijuana. 4. One Tire was low on air (24psi) and had to fill it up the next day when I realized it. Wasn't leaking, just low and not checked (so much for "safety" check 5. Car needed an oil change, every time I started the vehicle, it would warn me that it was time to change the oil. 6. When returning the card, drove all around Federal Circle at JFK to get to the Budget car return (at 2PM) only to see a car blocking the entrance with a sign to go to the AVIS return lot. Perhaps they could of told me when I rented it to return it to AVIS and not Budget. Had to navigate around again trying to figure out how to get "back" to the AVIS lot. - I am sure Budget can blame this all on COVID somehow, but I blame Budget and will not rent again from Budget or Avis if I have the choice.

Jas Randhawa

Limited selection of vehicles. Do not offer attractive deals.

Neetu GK Purewal

If you're in a pint k this place has cars. Not good ones but cars

Jacqueline Thiessen

They were a full hour late in getting my car ready, making me almost late for a job interview! On top of it, the car smelled like cigarette smoke, which gave me a headache and made me feel nauseous. Terrible.

Shirley Marr

Rented a car for a week no issues.

Dan Doctor

Fantastic service. Omar was very helpful. We were able to extend our rental 3 times because ours was still not ready at the mechanic. Car was clean and price was good.

Alan Ayuste

great car, great rental, great service

Cheryl Rooney

Not happy! That's all I'm gonna say.

Aaron Blumenthal

Pleasant and helpful staff

Scott Taylor

Staff is always friendly and courteous. Always happy renting from Budget

wendy rochon

Great service and prices

meshech yeates

Attempted to call 5 times I have a reservation and no answer Poor customer service. Over an 1 he drive for it to be closed!!!

Stephen Kidd

Car wasn't clean so received a free upgrade. Very personal and courteous.

Erica D

I had a great experience here. The car was great and the staff were very helpful.

Mike L.

I rented a car from Budget on May 24, 2021, for 4 days and was given a rate of $315.35. Unfortunately, I had a medical emergency and had to return to Atlanta a day early. I contacted the airline, and they were quite understandable and changed by ticket without a penalty or change fee. However, I returned the car a day early to Budget, and instead of adjusting the return rate and receiving a credit, I was charged even more money as a punishment, $365.44. I was quite disappointed in Budget Car Rental, not understanding my need to return for a medical appointment but charging me more money for returning the car a day early. As a Fastrack member, I expected better.

Kim Crockett

Had a great experience at this Budget location in Cranbrook. Amazing customer service. They were there for me last minute when Enterprise failed to meet my needs, and were extremely friendly even after I had an accidental damage for which they made the insurance claims process simple and hassle free. Huge thank you to the staff!!

chuck bilalat

awesome people there providing great service..

Darryl Grossauer

At first I was happy cause i was able to get a pretty good deal for a full-sized carover the phone but, when I arrived from the airport, there were no cars available so they forced me to take a large, lumbering, gas-guzzling SUV instead. Not f***ing impressed. ???????????? Rent a car elsewhere.

Eli 21

(Translated) I have been through their place twice, very friendly and accommodating staff even at the last minute. Fair prices although a little higher than elsewhere, but the service is worth it. I advise ! :) (Original) Cela fait deux fois que je passe par chez eux, personnel très aimable et arrangeant même en dernière minute. Prix corrects bien qu’un peu plus élevés qu’ailleurs, mais le service en vaut la peine. Je conseille ! :)

CML “Kmarshaengrobwa” Law

These guys are liars and thieves. Be supper careful that everything they say is on the paper when you sign. They told me that the second driver was not charged because it was an ICBC claim and both insured drivers from our own car had to be on the rental. Then charged us the fee anyways at the end. Don't believe them on anything. Budget gets sued then any other rental company. ICBC must get a kick back since they insist you twenty from here. Totally immoral.

Wesley Branton

Extremely slow service and the staff is pretty unfriendly, but the cars and prices are decent.

Patrick Henry

Because was the best service wonderful thank you

Beatriz Vázquez

i was directed to the avis car rental to pick up my rental, i was ok with that it was right there across the street. when i went in the agent was rude to me and my 31 year old daughter and she was conversating with the coworker talking about other coworkers as if we was not there. she finally finds my reservation quoted me the wrong price and when i corrected her she gave me a nasty look then mumbled. more worried about missing a beat in her gossip with coworker i had to ask about keys for the rental, ummm how do i get into the car?? finally she said the keys are in the car, ok. she tells me the wrong place the car was located, what she wrote and what she said was to different locations, i was just to tired at this point and my daughter was livid but said nothing but to pull me out to look for this car. yeah we found the car opened the door and the strong very strong odor of weed bellowed out of the car, it smelled like they just got out of it. my daughter went back into avis and told the agent and she said ok like it was nothing we asked if we can have a different car, no she replied and went on talking to her coworker. so we are not happy, if i get pullled over, in NYC with Florida plates ya never now, the cop is going to toss me in jail!! the guard did not on my paper work that the car smelled of smoke. each time i opened the car to get in it that smell hit me, i even bought Febreze to cut the smell down. i will never rent a car from Budget or Avis car rentals. now was this specific enough?

Frances

I’m very pleased with everything from start to finish!! I came in on Sunday night for a funeral! And the staff was kind and very helpful! Thank you From Grimsby, Ontario

Saleem N.

Awesome staff. Great cars usually fully loaded. Quick and easy location without pushy sales

Todd Farhood

Been renting cars from this location for the past two years. Always a good experience. Excellent friendly customer service and rarely a wait while picking up a vehicle. Pricing always seems to be the best in the area as well.

Ganesh Kumar

The best service I had to date. Would not choose anything else but Buget for my rental cars. Thank you so much for hospitality.

Joseph Vianney Robillard (Vee)

Friendly enough single staff member at this location. Overall service however has gone way downhill since they merged with Avis. I rented a Toyota Camry (or similar) both times within two weeks, and got a small SUV both times (Hyundai Tucson, and a terrible Buick Encore).

Asem M.H

Awesome prices and great services

Tawauna Gill

The staff is very unprofessional, especially Jerome. They try to upcharge you even when you present them with your reservation price. They become hostile when you stand up for yourself. The poor manager John is awesome and in all honesty, he is what keeps this place running. The worst part, they make you go in circles to humiliate you. And, Jerome, screams and yells at people! Wha the ?! I do not, under any circumstances, recommend JFK Budget Car Rental. Also this crazy line.

Garen Kilicci

The process was really simple. The car was nice and clean.

Charmaine Wellington

Great service

Angelica Katz

The service and timeliness of renting the car was excellent.

CrackerJack Flash

I had a much better customer service experience with Daniel at Budget Victoria (airport location) than I had with the manager at Avis downtown Victoria.

torontochap1

Avis Budget, no problem

Troy Hummon

Great location, helpful staff, clean nice cars

Melinda MacLean

This place is terrible. The employers are petty, but you don’t know that until you want to quit. Which is why they probably go through so many employees. When an employee quits they don’t like to pay them within the 6 days that they have to pay them, instead they hold on to the wages until the next pay period when they said they were going to send them it in the mail and then also wait until September when the wages go down just so they won’t have to pay them the wages they earned! Don’t fall for their smiles and sweet talk, it’s all an act and they’re two-faced. Consider renting a vehicle from a different Budget. Oh. And I’m also filing a complaint with the labour board.

sheraz hussin

Good Customer service Don't Park your Car in there parking lot, someone broke my windshield , and they don't ow responsibility

Elias Echevarria

You rented out a car that had two completely bald front tires. This could have caused a serious accident for my family and I. To make matters worse, when I called them to inform them of the situation, instead of arranging the tires to be replaced locally, the insisted that I drive 50+ miles out of my way (over 100 miles round trip) to get a replacement car. What a waste of time and gasoline during a vacation. Hey they offered me a free upgrade on my next rental ?? Sure....

Relax with Aay

Pathetic service from Ashas Irfan (who wasn't wearing name tag but had to ask for name ) and Saquib U. Unprofessionalism behaviour. No Supervisor or Manager on duty for resolution. Also noticed that trying to rip off people selling in necessary insurance. They were using Unprofessionalism words I guess in their native language too

C L

Friendly staff, quick service,good price

don gonzales

The car was fine, however there was a long wait to pick up even with "Fast Break". Then we returned the car early on August 30th and were told we would be emailed a receipt. Imagine our horror when the email we did receive claimed we had NOT returned the car that day and indicated we were now responsible for the vehicle. We called Budget and were told the matter would be investigated. We explained that we had brought the car back early and reported the exact time we had brought it back. It was explained that it was likely the car had not been checked in correctly, but the return location would be contacted to verify the car had been returned as we reported. We spent a very anxious week waiting for confirmation that the car had indeed been returned as we reported. When we got that confirmation it was noted that the final rental charge was almost $100.00 more than the estimate given at the time the rental was requested. We learned that the higher cost was due to the prepayment of the gas and the resulting taxes and fees charged at the airport location. However, those numbers did not completely add up to the total charged and I believe we were incorrectly charged for an intermediate vehicle when we requested and reserved a compact. We were NOT told that an intermediate sized car was substituted for the compact and not told of an additional cost for that rental. All in all a dismal, upsetting and terrible experience renting from Budget. We cannot recommend Budget.

Mayrah Udvardi

I got a Toyota Corolla with 61,000+, with a shaking steering wheel as soon as I get around 60 mph or higher and a steering wheel shaking when I used the brakes on high speed.

William Sue

Friendly staff, lots of cars to choose from, close to Hwy and hotels.

Haissam Yebahi

Fast rent and nice cars!

Mark Harewood

Nothing particularly special, but also nothing terribly disappointing about my rental with this company. Their rates seem a little high, in comparison, but not enough to matter that much in the long run.

Sarah AK Ahmed

They are so accommodating. I never asked for a car and they didn’t have any. All the staff is helpful and nice.

Roger Mouton (rpmouton)

Good location, friendly service. Guys were happy to discuss where we should go to see the sights.

Hunter Flegel

Great price and super convenient services.

Fady Halim

Always rent from this place.. friendly staff

Rahul Arora

Clean and well maintained cars. Excellent and friendly staff. No pressure to buy any extras like insurance or counter products. Got a free upgrade as well. Really appreciate the communication and friendliness of the staff at this location.

Daniel Trainer

AWESOME EXPERIENCE! Kaylyn & Jessica gave a very high level of customer service with their professionalism and friendliness. This made the experience much more enjoyable and confidence inspiring during the rental process. The vehicles at this location are in excellent shape, even the vans are kept properly clean! I have used this location 3 times in the past 3 months. Definitely will be revisiting this place for my next rental! A+

Rhys Gerow

Efficient and polite my car was waiting everything I needed.

Huiwen Xu, PhD

good services

Stephane Fafard

(Translated) Good price for the trailer that I rented. Well liked to serve me in French! (Original) Bon prix pour la remorque que j'ai loué. Bien aimé me faire servir en francophone!!

John B

Christine is an Asset for your company! Right from the start, she upgraded us to a chevy malibu because she felt it met our needs better, and she was right on the money! Our second week rental we had booked with enterprise. She wouldn't have any of that and asked if we never dreamed of crusing the country side in a Mustang. - Yes! 100% Customer satifaction Instinct! I'm not going to give you the "she deserves a raise" Talk, I'll do you a Favor instead: Take her out of that little Airport and bring her to corperate HQ. You wont regret it! Thanks for the Ride, Sandra and John

Zachary W. Morden

Great service and very kind staff. Helped me get a rental truck for our move. Look forward to doing business again in the future.

Kateřina Novotná

I have very bad experience with this company. The staff was rude and unhelpful. I wanted to borrow a car and just because I am an international I was asked to provide my own insurance for driving a car in Canada. This was an absurd and discriminatory demand. No other car rental company ask for such a thing. Finaly I rented a car in “Entrepriser Rent-A-Car” and I was very satisfied with their service. Never ever going back again to the budget!

Raman Khoshabeh

Need a rent car.

Phu Sam

Prompt, professional and friendly service

Cale McLaughlin

They will stick you with whatever vehicle they have at the tiny lot.

Woot Woot

If I recall correctly the Budget pick up and drop off for JFK were at actually Avis, not Budget. You really want to be sure what route to take to return the vehicle at the correct lot. Fir some reason Budget's email confirmation is silent on that detail.

Gillian Semple

Car was gassed up and ready to go. Got a free upgrade to a Honda SUV which was great because I was travelling to Haliburton. Your agents at the counter were pleasant and courteous. One man showed me how to use the four wheel drive option in the car if I experienced snowy conditions. Loved the car. Comfortable and easy on fuel consumption. No complaints.

Christine Petersen

Excellent fast service with reliable vehicles!

Pastor Rafael Reyes

Beautiful service I wish I could hire them

TriAngle Iron

Likely missed entrance

Marie-Claude Gagné

(Translated) it is difficult to see the availability to rent a truck to move. It's as if on the site I can just rent a car or come from an airport ... I'm looking on the site ... it's really not easy. (Original) c'est dont bien compliqué voir les disponibilitéspour louer un camion pour déménager. C'est comme si sur le site je peux juste louer une voiture ou provenir d'un aéroport... j'ai beau chercher sur le site... c'est vraiment pas facile.

Alejandro Fadus

Worst car rental experience. They gave me a brand new car and the plate expired during the rental term. They called me to come in and get the sticker for the car. I was 350km away from the rental place. One of the tires blew up because of a manufacture issue (as per a tire expert adviser). As you can see in the pictures attached, the tire blew up right where a manufacture line was printed and no cuts can be seen past the main layer (if a knife or blade was used to make this cut, it would have gone right through the inside rubber too). And you can clearly see that no physical damage was caused to the rim neither. The tire blew up on its own while in a parking lot. The company charged my credit card $160 separate from my rental price, without letting me know of the charge or showing me a bill, or anything similar to it. I do not recommend this company at all. Enterprise is down the street and the customer service is 100% better than this place. Don’t waste your time. Update: After doing a chargeback with my credit card provider, the rental company could not provide enough proof (45 business days) so I won the case and the money was refunded back to my account.

Antonio Pietrangelo

Was able to get a small truck easily. Tried two Home Depots but was disappointed with no availablilty at Home Depot.

Andrew X

good service

EZ Gadget

Great customer service, actually I first booked with another rental company but due to poor service I switched to Budget, I'm glad I did :)

Andrew Soltis

Good prices and convenient location (if you can find it) for a day rental near Old Quebec. It was much cheaper than getting a rideshare to Hotel de Glace and Ile d'Orleans that we wanted to visit. Upgrading to an AWD SUV because of weather wasn't an issue either.

Aspen

Great service all the time!

thomas nelson

Totally never ever gonna reant a car from any budget again. Will do Enterprise next time I have spent alot of money with Budget never another dime..Fort McMurray location should be shut down embarrassing to of even stood in front of counter. I was so talked to disrespectfully and will never let that happen again....

Robin Lu

Had awful experience when returning car. The entrance to the parking garage was blocked so had to come in from the back an park on the upper floor. We went to return key, the guy at the rental office insisted that we drive it back to the ground floor. When we asked him to please handle it because we were in a hurry, he huffed and puffed and was not happy about it. We ended up waiting around for him to get the car because we were afraid that he might damage the car if we just left. Later he said it was not his responsibility to drive the car to the bottom level of the garage, but the booking confirmation said nothing about which floor of the garage, just the address of the building... and the entrance on that street was even blocked by a big Budget sign saying to use another entrance... He gave us a lot of attitude and passed another customer before us in the middle of our transaction, even though we arrived first. During this exchange, I noticed a sign behind him that said to return a car, you can park it anywhere in the garage and just return the key... Wouldn't rent from here again.

isabelle seba

I have had mixed experiences when renting from JFK. From rude agents to dirty cars to unavailable reserve cars to under maintained vehicles. I feel like it is always hit or miss. I'm uncomfortable putting my name and reputation on the line for Budget.

Allon Sigler

First car I got had brake problems. 2nd car I got was disgustingly filthy, obviously not cleaned. In the middle of a pandemic. I was late and by the time I realized there was trash in the backseat and the splatter on the windshield wasn't steam, I was on the road and had to go. All budget locations near my destination had no cars I could switch to. Terrible experience.

Maurine Orton

Friendly staff from making reservation to drop off. Very easy pick up and drop off. Rented a Chevy traverse and walked away wishing it was mine. Excellent headlights I might add which was important to us not knowing the roads and drove on many narrow roads, very roomy for luggage and family. Fair value for car rental. Hope to have the same vehicle next time.

Sydney L

Kaitlyn assisted us today when we arrived in Kelowna, she was efficient and helpful getting our reservation sorted out and answered each of our questions. She was extremely friendly and suggested some places to see while in Kelowna! Great service from her

Pino Rizzi

Service is great and cars are in good shape. The only drawback is the interior of the car is left with food crumbs and dirt from the previous driver. More attention is needed to clean the interior

Chintan Patel

I had a good experience and staff is very quick and helpful. I got 2018 model and it was amazing. Thank you guys.

Clélia Giannini

(Translated) Good service, good price. There were blankets and a luxury devil included in the moving van. We had to bring the truck back before 2 am; we had plenty of rental time! Overall very satisfied! (Original) Bon service, bon prix. Il y avait des couvertures et un diable de luxe d'inclus dans le camion de déménagement. On devait rapporter le camion avant 2 am; on avait donc amplement de temps de location! Overall très satisfait!

Daghrach Abdel

Great service

Mehdi Karim

We went out of Atlantic province, was told that it was unlimited KM. When came back, they charged us for the whole mileage except the daily quota even when we traveled many KMs inside the Atlantic province. Felt like we were robbed in broad day light because we trusted there verbal commitment and did not read the fine print.

Tommy Joe Mallory

All was good but this the first time I had to put a extra 200.00 . I think the worker Racial profile me and I have rented and pre-paid all before and never had to give a extra 200.00. I think it's time to go to another company to rent from. Cause everyone who has dreadlocks don't smoke...smdh at budget

Donald Wood

Worst car rental experience ever. Budget tried to add extra insurance to a rental . Cost went from 295 to 695. They then corrected, the contract. I got home and checked amount charged, surprise, surprise... they charge 695. I called they would not correct billing, "could not change the amount it is ok We will correct when you return". I returned car right away canceled deal , they then tried to hold more money . It was cleared off but not for 3 days. Fraud is the term for here. What your back.

Colin McPhedran

Parking lot so full after-hours and no overflow area indicated. Please provide pens for your customers if you want info about the car on return.

Rick Glasener

Just switched from another company because they raised their rates, I had been using them for the last couple of years, and honestly I'm glad they did, their service was no where as friendly or helpful, I didn't know what I was missing until now, Budget Rental, Great Service and Less Expensive wow wished I would of tried them long ago, listen up people drop those other guys Go Budget !

shuja qureshi

Excellent experience with the staff and service.

kristel marie zapanta

Use ENTERPRISE if you want a good experience!!! My review ifs the same as John Zapanta

Ozzy N.

Very rude clerk working at the airport booth. Horrible client service

gamers hub

Don't visit if you are under 25????

Walter Bances

It was great experience. They are really professional and friendly. They give me 100 kms for free. Thanks.

Tanvir Islam

They didn't rent me a car against my LDL, but that didn't stop them to block $500 on my credit card. Worst service in town.

aa rajotte

Robots required, horrible service

Bey Mm

This company crooks stay away people, i have been using enterprise now and happy.

Michelle Redel

Worst experience ever by rude idiots and b*tches that work there. They Cancelled my car rental I had booked online ahead of time through Expedia because I did not have a secondary phone number to give them while I'm traveling?!? So everywhere else was booked up, no buses or shuttles available so I had to pay for cab to Vernon which cost 100. one way. I called expedia and at least they gave me a credit for my cab fare. They also said they had a lot of complaints about this location and someone was going to get fired. I hope someone did because It sure messed up my whole trip not having a car rental. Rude and incompetent b*tches that work there. Not to mention them threatening to call security on me? Seriously. I also had to spend extra money by taking cabs around for my three day trip what a disaster. When you fly to other countries like Mexico they can't wait to help you out and they need to learn this concept here. I'm not there to appease them. When people get off a flight and have a reserved rental that's what they expect and have rights to.

Marc Antoine Lemay

They had a car available for me at very short notice, which is great, but the car was a little dirty when I picked it up first thing in the morning (they could have cleaned it overnight) and they did not have a key drop for returns outside of business hours... Fast and efficient service though. But there is room for improvement.

Justine Tadena

best place to rent a car so far

Chuck CAMPS

(Translated) Good experience can be better, however the car was not very clean and smelled of cigarettes. Be more specific about the choice of cars advertised on the site and at the counter, its not concord! The price can be better_ cheaper ... try! (Original) Bon expérience peut être mieux,cependant la voiture était pas très propre et sentait la cigarette.Être plus spécifique sur le choix des voitures annoncés sur le site et au comptoir, sa concorde pas!Le prix peut être mieux_ moins cher...essayez!

theguythatcan49

Great location on Hanwell road ,easy to find and close to hotels and shopping. The staff are very professional , knowledgeable and courteous .

Hayden Andrews

Prices are just a bit steep (even with a corporate discount).

D S999

Always a good rental here, great service

chaouech mohamed

(Translated) Good customer experience ???? (Original) Bonne expérience client ????

Andrea Montesi

(Translated) I rented two cars in this office, they seemed honest and transparent, maybe a clean one to the cars before delivering them, however, all new vehicles (Original) Ho nolleggiato due auto in questo ufficio mi sono sembrati onesti e trasparenti forse una pulita alle auto prima di consegnarle però mezzi tutti nuovi

Jeannette Carvalho

Quick no hassle service...

Xuefei Shi

I made my reservation online and paid in advance only to be told at the counter that there's not a single car available. And I was sent home and spent WHOLE DAY to wait for their call as I was told there'll be some cars sent here soon which never happened.

Jennifer Malone Hester

I was very satisfied with the service

Grant Atwood

No issues! We received a brand new Mazda crossover and used it to drive up the coast. Was a great experience and Budget was great to deal with!

K!NG TREVOR

Got an excellent vehicle, great fast service, no complaints at all

Ray Z

Had a great experience here. They were able to get us the cheapest model on a last minute booking (just walked up to the desk after a flight). Had great service with a seamless return.

Maddy H

The staff are always friendly and very fast. One of my favorite places to get a rental car. Quick easy and stress free. My only recommendation is reducing the credit card hold, it can be hard keeping that amount on a credit if your limit isn't very high. Overall great service!

Ugo Eze

Budget was basically sold out. Ended up with a downgrade from a midsize truck to a small SUV. SUV key fob was dead so the push to start didn't work well at all. Pretty disappointed with this rental. Will be sharing my experience on Google and other social medias soon.

Casey Berry

The vehicle smelt like cat urine. I could not get it exchanged before leaving for the trip due to the front desk lady, (far from “lady”) had no other solutions for the matter. Had car detailed/shampooed. Which should have been completed by the budget personel.

joseph horton

I did the reservation #44251404DO1 for a toyota camry (Full size) and just gave me a Kia Soul (Compact) , I felt very bad and until now my credit card has not received any compensation or adjustments for your fault , was my first time renting here and was disgusting????

Stephen DUSTY Roberts

these folks are always great everytime I need a rental. The cars/trucks are clean and ready to go when I arrive. The team are happy and helpful.

M4 Mallu

Worst customer service..

Grzegorz Wolak

Fantastic experience. The person who was assisting me was either the owner or the manger and felt like he was practically a saint. Last summer I rented a car from Budget at the Pearson location and ended up with a NIGHTMARE. Luckily, this man took the time to listen to my story and take care of my problem on behalf of Budget. He cared about my situation, and was super pleasant to my wife and daughter. He didn't have to do this. He made no money from this, but he cared about the company brand and future customers. He called the district manager, solved my nightmare of a problem with billing and a botched inspection on pick up (my fault, should have done it before I took the car). If it wasn't for him, my vacation would have sucked. I wish I remembered his name, but I believe he came from Somalia(?) years ago. Great guy, super service. Thank you so much. I will rent from your location each time, and every time I am in Windsor, On. This guy will forever stay in my mind as an example of what customer service should be.

Dwight Benner

Friendly staff.

Hender Morel

Return lane blocked. Might miss my flight. Do not use. Service rep said “I don’t know what to tell you”. Use any other company. Also affiliated with Avis so yeah don’t use them either.

Jay Sathi

Agree with others, great stuff at this location.

Carlos Manuel Pereira Vieira

People are a bit rude

Oscar Pacheco

Overcharged more than $100 and tried to pin a damage on me. Never Budget again

Cassian Soltykevych

DO NOT RENT FROM THIS LOCATION. Total scam. They wanted me to provide receipts for the gas I purchased - never herd of such a thing. I've rented from Budget and others dozens of times and have never had an issue, yet this location was absolutely awful to deal with. Was charged and extra $25 because no receipt was provided. Will never rent from them again.

Kathy Whitaker Knight

Even though the location was closed at the time of my pick up; the instruction and the service provided by AVIS was flawless.

Bill W

My son Sean is the driver, he highly recommends Patrick and the team at Budget on kempt rd.

Pj king

At avis or budget If you don't open your eyes, they will open it for you, I hope ya understand what I mean

Tian Yang Zhang

Mike is awesome

Chris Bing

Efficient pick up of vehicle, all as expected.

Dante Nicastro

The vehicle was in top shape and traveled well. The rate was extremely affordable and customer service was excellent.

Jocelyn Mealey

Called for a rental. The Gentleman was so rude on phone. Forget it. Not going there

Brianna DU

I rent a car from here. when I return the car, they don’t give me drop off??????? I need walk to home. I can’t believe it. OMG????Does everyone rent car here like this? Another companies are way better than here!!!! I won’t never rent car from here. ????

Jade Haughton

I booked online, and the car was ready. That's good!

Alicia Ann Glassworks

Fair prices, great customer service, cars are always clean and running well.

EU Car Hire

because the rentals tank was not full when l received it, it was between 3/4 and full

Habte Berhane

This location is very very bad service and bad person there I don’t like that Place

Anmol Sethi

Class act

Amir SN

I always come to this location even if it is not the closest to me because the customer service is excellent! Very accommodating and straight forward, I highly recommend renting from here!!

Dian Mckibben-Ruiz

Excellent service and great people

Jackie Speta

Very professional a nice cars

Ebby David

Reservation booked online was forgotten, poor customer service at downtown location. Had to drive to another location to pick up vehicle.

Thomas Kowalski

Greg and crew at budget were accommodating, quick with what I needed, reliable and kind. Thanks for your help with my move guys!

Stacy DuBois

Rented a car and it was a breeze!

Stephanie Bahoric

VERY affordable for rental trucks. Quick and easy reltal process. Will definitely use them again and recommend.

Jai Kumar

Horrible experience. We had a reservation to pick up the car at 5PM. We arrived at the location about around 5:02~5:05PM (our fault, no questions), due to an accident on our way to the rental. When we arrived, they had already closed, we call the person in charge (Gary), we were told to come the next day and the car we booked would be available. We arrived at the location on open, they couldn't not find our reservation and the vehicle we reserved was not on the lot. When they finally found the reservation, they said it is up-to us to call them to keep the vehicle(even though we called the previous evening to make sure the car would be available.). They created a new request, smaller vehicle, 200km limit and more expensive than our original reservation. Although the person found us a vehicle, we were left feeling cheated.

Heccer Benavides

The cheeking out took long. Their try charging me for things i don't need their gave me the wrong on the way out i had to go back i was there. 9am left 11am good luck

Deborah Axt

Good with me... budget has definitely made me switch from Hertz

Robert Green

I rent a car for 3 days and they charge me for 7 days also the car was full on gas and charge me for gas they send the receipt 2 weeks later this place it’s out of control

Chris Bishop

Professional staff, clean car. My FAST TRACK really paid off - In and out.

anita bonita

Great fast service. Present staff

Xavier Parakkal

Great Service

Danielle Alyss

amazing friendly staff and the vehicles are very clean and brand new .

Francocro

Car ???? was great. Everyone working at location were awesome!!! Everyone!!!!! Gaetano amazing!!!

Merv Anderson

Good service

Mike v

Carefully check how much they charge you before you leave the counter. Straight RIP OFF

Lisa Lambert

Exceptional, kind, and caring staff who went the extra mile in providing first-rate customer service and ensuring our rental vehicle was one thing we didn't have to worry about while we were going through a difficult period. No question, this will be our go-to rental counter next time we are in the area!

christian myrand

(Translated) Very friendly staff! I had excellent service! Thanks to the team! (Original) Personnel très aimable! J’ai eu un excellent service! Merci à l’équipe!

Paul Johnson

Rented a van from these guys and was pleasantly surprised at how quick and painless the process was. They really went above and beyond to help me out and I’ll remember that the next time I need to rent a vehicle.

Justin B

I PREPAID for a 2 WEEK truck rental May 10-24. I had a family emergency on May 10th. and was in the Emergency room-but knew if I did not pick up my PREPAID reservation I would loose my money. I had another family member stay with my sister in the ER and took the train to the airport to pick up my rental. THERE WERE NO TRUCKS! THE ASSOCIATE SAID I COULD CANCEL THE RESERVATIONS LEAVING ME STRANDED! SAID THERE WAS NOTHING HE COULD DO ABOUT IT. I ASKED FOR A SUPERVISOR-NO ONE AVAILABLE. I ASKED FOR A PHONE # TO CALL A SUPERVISOR THE NEXT DAY-NO ONE EVER ANSWERS THAT PHONE. THE GENERAL BUDGET NUMBER TOOK ME TO A USELESS REPRESENTATIVE WHO COULD NOT TELL ME INVENTORY OF ANY OTHER BUDGET LOCATIONS TO GET THE VEHICLE I PAID FOR! LUCKILY I did not give up and 10 days into the rental I went to LI Macarthur Airport and was greeted by an associate who was willing to help me if I traded out the vehicle that evening in the next hour. I had to empty and clean the vehicle and fill up the gas. I asked if I could return the next morning but he could not promise the vehicle would be available. I inadvertently left my prescription glasses in the first vehicle so had to return the next morning! It was a blessing in disguise. I met the assistant manager , James Matthew who couldn't have been more helpful and pleasant. He made feel like a valued customer and listened to my story and how I even extended my rental by 2 days since i did not get the prepaid truck on time i was behind schedule. he said i could return the truck at either airport and not get charged extra. he gave me his business card with Budget contact numbers and email address. This helped me feel listened to and gave me options to follow up with the issues I became victimized by the JFK pick up center. I will be contacting Budget to commend James and the associate the evening before. But JFK needs to be more customer accommodating and PREPAID reservations need to be met on Budget's end-it is a contract that they hold the customer to.

Thomas M Hahn

Loved it

mayank patel

Always rented car with budget in past but never again gonna rent specially with this location at Winnipeg airport. Went to pick up my rental yesterday night on sep 13th which i Prepaid weeks in advance and the reservation agent out of his own ignorance refuse to give me car stating my license wasn't full. Even though same location rented me car back in April on same license. I went to MPI today to find out and MPI agent told me there was no problem with my licence it's just rental agent was too careless to check details on my license and I indeed have full license without restrictions. Not sure why budget hires incompetent people who dosen't care enough to check and accommodate customers instead they like to state and i quote" i can show you corporate policy". They definitely lost me as a customer. Cherry on top they didn't even refund me my money. Worse customer service ever . Hats off to nationals car rental for renting me a car. Wish i can give negative stars to budget and agent working on September 13th around 9 pm. Tall guy name started with H. Wish I could remember his name to write here.

Eshaan Ghosh

Look for deals. Sweet new loaded cars.

Igor Zhukovsky

Used this rental point 3rd time. The car corresponded to what I booked, clean and, operated fine. The guy at the counter was friendly, suggested additional insurance items but when I refused he was not intrusive. The facility is not luxurious but corresponds the neighborhood. Overall impression is positive - nothing to complain.

Buccaneers Lacrosse

Great customer service. Fantastic staff!!

David St-Yves

(Translated) Very bad service !! We steal $ 500 dollars and do not want to give it back when we are screaming on the phone! (Original) Très mauvais service !! Il nous on vole 500$ dollars et ne veulent pas le redonner pi on se fait crier au téléphone!

Nick Dmitrenko

Car was clean, looking good, service was fast.

Jason Coulter

My entire life has been in storage at this facility since 2016 until yesterday. I have nothing but good things to say about the staff and my experience. Very helpful and when needed very understanding. Would recommend them to anyone

Zia Siddiqui

Staff is very nice and cooperative

Queen F

Bad service got the car 40 min whit fir the car After i left airport no gas in the car and it need to be full in gas

Phil FitzGerald

New team in place for the last year or so. Super friendly, revamped office with soothing music and flowers (and fruit!). Unfailingly calm, helpful and responsive - even when I arrived too early, they fixed it. Good range of cars, all clean and new. Even do moving trucks with a little notice.

Living Life With Luca & Layla

Fair company!

Sunny Ramnarine

Thank you guys so much very good service ????????????????????????????????????????????????????????????????????????????????????????????????

Nick Cardone

Pat and Melinda have been nothing short of professional. I rent regularly for work, and so have a good sample size - friendly, flexible and understanding (especially for the not-so-tech-savy guy I am!!). I refer anyone who asks to this location. Thanks P/M!!

Farkhat Ikshembaev

Very good customer service. Got a free upgrade.

Harry Lanceur

Horrible experience and the reason why I have not complained earlier with because I was living in the homeless shelter! I recorded our conversation I had with the agent at the booth and the telephone conversation with the third-party supplier and they made mistakes a book the insurance and I had to pay insurance at a much higher cost. I hope someone will be able to help me get the money back that I spent on this rental!

louise hush

When our flight was delayed, they didn't mind. We got a lower price because it made our rental just under three days instead of just over three days. We got a better car (Elantra) than expected. The gas mileage was great. The staff was pleasant. Drop off was especially easy.

Khurram Sultan Khwaja

Nice location in Markham

navi sharma

I called to ask if they have a 7 seat car. The guy was rude & kept asking unnecessarily questions. Assumed I did not have an insurance. I advised it’s for a family trip to toronto & he started saying he needs proof. Proof of what...he then hung up saying I cannot do business with you. I don’t understand how they have such a bad service.

John Oluwatosin Adeyeri

Terrible place. They cannot guarantee a reservation. Made a reservation 2 weeks prior only to be called few hours before my rental that dont have any car available. Do not bank on these guys if you have an important / urgent trip.

ab cd

Good options. It's sort of combined with a dealership. Had to wait a bit at times for help. The access to it can be a bit confusing for the first time. However nice service and staff.

Donna Willmon

The guy at the airport was unprofessional and extremely rude.

Moath Basil

Fairly good. New cars and in perfect shape. You need to book on the internet using price-line or any other intermediate market places for better rates. Walk-in rates are very expensive in summer. The insurance is overpriced , book your insurance online with the car for cheaper rates. Delivery and handover of the car is painless and very smooth. Team is helpful and kind, but not equally trained as I hvlave noticed.

Mauricio Mangione

Just need a visa and your good to go. Faster than other places in the area.

Mazen Sharif

I got an almost new truck for a day. Very happy.

Addis SIKA

An Amazing employee helped me with packing in the storage room

armando madera

The service was remarkable; the agent at the counter picking up and returning was courteous and professional and made me feel like the most important person at the time of service.

Bill Irvine

A bit pricey but professional staff and good units -- especially Toyotas

Trina Forbes

Waited 2 hours in line Very slow and old fashion service

Gunther Santos

Bad attitude staff. Was returning a moving truck and my friend was literally 2 minutes away and they were about to close. "If he's not here at 5, we're closed." "I don't get paid after 5. Just a couple of nasty smirks and gestures the two guys let out. One guy literally walked out right at 5pm. The other guy was rushing to get out while I was still inside at 5:01. My friend arrived and the dude gave so much attitude. He still took the truck back, recklessly drove it near the office and was throwing tantrums. Processing the return took 2 minutes. Come on now! I'm starting to think what their manager is like for them to behave in this manner.

Amit Sharma

Quick service and staff was helpful. It shares the office with Avis car rental. Though parking is limited so have less cars here. Better to book in advance

vijul seth

Great and smooth condition cars,good price and good service

Leslie Brackenbury

Good car rentals and vans that only open Limited hours but easy to deal with.

Elizabeth Hinkson

I want to get upset with the people that works there. I want to get upset with the manager. However the real person or company to hold accountable is Budget. It’s not fair to not properly staff employees when you have a significant amount of car rental bookings. If you’re trying to remain profitable by having the most bookings and PURPOSELY not staffing correctly. You’re company won’t be profitable for long. I’ll definitely pay more for a company that offers quality service. i.e. National or Alamo.

Randy Venezuela

Nobody at the counter to assist me when I am returning the car keys. Went to the parking lot to find any attendant nobody was there as well. Asked the help of other company representative “National” to help me did where to drop the keys since nobody is assisting. Should have gone to National instead not Budget!!

The madscientist

I have been renting at this locations for over 8 years both for my business and personal, with the high standard towards customers I will recommend anyone to them for a short rental or long.

Tsung-Yao Hsu

That same morning I was suppose to get a car from a company called Avis. They were completely horrible. Horrible customer service and not willing to work with me. Within minutes I needed to find a car and I went to Budget in hopes. Not only was the customer service superior but they were able to get me a car with a booster seat and carseat quickly. I want to also add they had a huge line and helped everyone efficiently and properly. This alone had me so happy and turned my day around. I will forever be a budget supporter if I get his service every time.

Andrew Latorcai

No issues as it should be. Car was great. Quick and easy out of airport. Issue coming back with check in agent as no connectivity from garage. Easily rectified. Friendly service. Budget doesn't disappoint. Thanks very much.

Hima Bhatt

Horrible Customer support, No trust, Charged double from nowhere, careless. Charges in name of late fees are insane. I booked SUV from Budget this location, from Sunday to Monday 24 hrs, I was at Kanata, Ottawa location around 10 a.m. in morning booked car for 11.00 am to 11.am, initially we booked mid size car, changed to SUV added 2 drivers, signed agreement and all it took almost 11.00 am, however, they noted pick up time 10.11 am time from nowhere (This I got to know after calling to there customer service). I didn't know late charges so, I called early in morning to store, but no one picked up. I returned late around 11.30 am but again they noted 12.05 so they calculated 2hrs late = 24 hrs, charged for 2 days rental, how stupid and silly... easy money. So, I called and inquired about whole issue, got to know they even charged us for additional drivers for 2nd day, insane. Agent removed that charges and refunded 15% of late fee charges, refused to further help, took email for support same, No customer trust, service and values. Either never book car or beware of this issues, they will charge you more than double from nowhere. However, Location service was good in terms of clean car and quick drop off

Alex Passini

I was told over the phone if I showed up at 8am I would get first pick, so we did just that. We rented the crossover 6-passanger SUV we needed. They over charged us by $100 but when I called to explain they refunded it. Good customer service.

Wayne

Friendly staff

Jillian Pothier

It was an absolute pleasure to work with Patrick and his team at this location. They went above and beyond in customer service and flexibility when circumstances changed. They responded to inquiries right away, and I appreciated the rapport and trust that was built immediately! Patrick and his team are the best- A huge thanks to him and his team!

Darsh Patel

I have to wait a lot to get a car moreover I have to go to another place to get a car. The other location budget car rental receptionist tried to rip me off by charging me more. Finally, I came to know and I save my money. Please don't go there unless and until you have a promo code or discount, because you are paying the same amount to another place where you get good services. Don't go to this location 2746 Yonge St, Toronto, ON M4N 2J2.

MCK CORNEILLE

Great customer service, with complementary like water or soda! Friendly staff and they get you the best deal for you whatever your need may be if you let them know in advance! Would definitely recommend! Kudos Team Budget/Avis✊????

Rahman Motors

Top rental place. I rented a Mustang convertible and everyone loved it! The staff is amazing, and they're very accommodating. Goodluck guys! Will do business again :)

Sharon O

I had 3 vehicle with maintenance problems and 1 that was not cleaned at my last rental .

D W.

Great staff, hooked me up with an awesome truck while mine is in for repair. No down time from work! Wouldn't go anywhere else.

Faez Ishak Alqasrani

This place is the worst place in earth, very rude security guard and unprofessional management. I will give this place 0 star rating if was possible.

javid asayesh

fantastic

anita jones

Very much disappointed. I requested for 7 passengers, and got 6 passengers. And tried to connect with the agent, on hold for more than 30 minutes and did not come back to. Very difficult to accommodated 7 passengers with 6 passengers vehicle.

Netanel J

Easy to deal with no hassle and was cheaper than the other Cars companies

Peggy Sue

The ease of my whole rental experience. From the booking to pickup and returning my rental vehicle. A free upgrade and the condition of my rental was a big plus.

Brian

Rented a car from there. They requested the tank to be full on returning the car. I filled the car in Kimberley. I had to produce a receipt to prove that I filled the tank. I filled the tank in Kimberley. They said I needed to fill the tank in Cranbrook. She made me go to the gas station across the street and I put in $3.00 of fuel. Icbc was paying for the rental and the clerk still did not have confirmation. She didn't even thank me for renting a car from Budget.

Abraham Helen

Everything was perfect and timely. Staff were courteous and the car was a good vehicle

Destiny Davis

Horrible service when picking up the vehicle that wasn't what i reserved, and when ask about it lady was rude and disrespectful about it ..

Leo Kopelow

Horrible service

Chris Noualhat-Colomb

(Translated) Good service (Original) Bon service

Nadia Net

Do these people ever answer their phone?!?

Leeza T

Very easy and economical to rent ...

Sarah Suchotzky

BEWARE OF UNKNOWN HOLDS: At first I thought this place was really good, they were accommodating and answered all my questions. I told them I might return my rental a day early they said no problem I'd only be charged for the days I used it. When I returned the car I decided to pay with a different card than what I gave them at the beginning; again they said no problem. However OVER a week later I had a hold on my original card for the final amount even though the transaction was processed on the second card I used. I called them, they said there was no hold and talk to a manger. No manager called me back so I had to call again and still no one had an answer for this and I was told to call Visa. Visa then told me to get it removed I'd have to have the merchant call with an authorization number. After going back and fourth with Budget Customer Service and Visa for 2 hours, finally ONE person at budget told me that when you switch cards they place a hold on the original card to make sure the transaction passes on the second one. The hold usually drops off once this is confirmed but it can take up to 7 business days. I was in AWE that out of the 3 people I spoke to at the car rental location and the 3 people I spoke to in customer service ONE was able to tell me why this happened. BEWARE of this trick when/if you change your mind on which card to use, because no one apparently knows about it so you won't be told.

Yvonne Champagne

(Translated) Good service (Original) Bon service

Krystal Lowe

Terrible service on the phone and no knowledge of out of provinces licenses. I'm a 26 year old female with an N license from Nova Scotia, which is equivalent to a g2 in Ontario. Planning a trip home to see my mother who is ill, and after my disappointing conversation with the employee at Budget, I called Enterprise who were not only very kind, but also very knowledgeable and accommodating.

Tammy Lim

Good car, good service and overall excellent

Ronald Whetton

Very friendly and helpful staff

Diego Hernandes

Booked a car online , pre paid and when I arrived to pick up my car they said they didn’t have any of price range available and i would need to pay more. And if you don’t pay more they wont do anything you will need to call Budget to cancel the reservation.

Dan Ward

right away service was deliver to me . the vehicle was ready for me when I arrived, the return process was fast and easy.

pramukh sandela

Friendly and helpful staff.

Jayson Baker

Bad service !!! No cars !! What a joke !

Malcolm Durham

Awesome

Wes Barnes (BearBIA)

Very nice, GREAT CAR VW Passat. NEED TO WIPE INSIDE WIND SHIELD Better. There was a film from being closed for awhile. All cars get it, especially new ones. It’s very annoying. Downside is my wife wants a VW Passat now. ????

Travel CatScribe

Clean gassed up cars and great customer service

Roy Morris

Staff are really helpful and friendly 8)

FearsLife

Didn't bother to follow up with my insurance company to finalize rental. Stated on the phone they would have it done by 4pm. Showed up at 5pm and nothing was done. If I could give 0 stars I would.

Konrad Schmidt

The employee who took care of me was wonderful. All around great service

Saud Albaroodi

(Translated) The best rental company I have ever made is easy and convenient (Original) افضل شركة تأجير لدي معاملتهم سهلة ومريحة

Suleman Saleem Chaudhry

Not really a good place to rent a car. They do not have many options. Also i rented twice and the condition of the cars were just satisfactory. Staff doesn't look so friendly, no smile, nothing. They however look too busy. You may have to wait sometimes. Lastly, the worst part is that they lock their parking lot after working hours. So if you plan to leave the car after office hours, then you cant.

Kerri Ludvigsen - Prairie Girl Perspective

The staff here were amazing. I HIGHLY reccomend this rental vehicle location.

Severus Ko

I’ve visited this place many times. Roy is the best guy ever! Perfect place to rent a car, and it’s very close to a petrol station which makes fueling before returning the car much easier!

David Hofer

I had an excellent experience with the staff. I received a quality vehicle for the price. The staff at this location are friendly and very helpful. I would rent from Budget at the Winnipeg airport again.

Greg Etshirt

Do not rent at this place... Customer service is horrible the clerk didn't not check gas level when he gave us the truck. Now he want us to pay for full tank even is the truck was not full to begin with. Also the clerk didn't car of any explanation the only thing he was saying is that is doesn't care of this job and is was quitting in 2 week. I would not go back to this location ever again

Chris Hylton

Great service!

Jerry Nine

Counter service was rude, car not ready... had to downgrade. No car snow removal brush for our ski trip. Overall experience was terrible. Having traveled extensively during my career I have never seen anything this bad. From reading reviews with close to 50% being a “1” out of “5” this says something. Stay away...

Garry Grewal, CFP, MBA

No hassle. No worries. Good experience.

Bianca Lacourse

(Translated) The owner was able to meet my urgent need, following a cancellation by UhAul. He was honest and generous with his time. (Original) Le propriétaire à su répondre à mon besoin urgent, suite à un annulation de la part de UhAul. Il a été honnête et généreux de son temps.

Mark Stephen

Worst rental car experience ever. Budget stinks, this location terrible. I spent 1.5 hrs in line to pick up a car. There was only 15 people ahead of me and budget had 3 people working the booth. That means they averaged 18 minutes a customer for people that had reservations. Then they didn’t even notify people when their car was ready. We wasted another 20 minutes to then walk out and see our red Camry parked. Finally got car, started road trip. It was 90 degrees and car’s ac didn’t work. We spent 8 hrs driving that day in NY traffic in a 90 plus degree car. I called budget and avis main 800 # at least 8 times, zero people answering phones. Automated system transferred you to fast busy or disconnected even when following book new car prompts. Company seems to be in complete shambles. I have tried repeatedly since to try to get my concerns addressed. They don’t care at all. They definitely live up to their budget name customer service wise. Do yourself favor. Rent from national or enterprise. Budget is not worth the aggravation.

Joe X

When I called and told the agent that my flight would arrive much later than planned on a prepaid reservation. he cancelled the first reservation and rebooked another prepaid at an even better rate. Very easy. He told me Budget would refund the first reservation. That didn't happen yet but I assume they will do that soon

Dennis Gane

There were 2 people in front of me and 30 minutes later I was served. There was only one staff person on at the time and he was basically being run off his feet. He was efficient and friendly. The car was clean and fill of gas. On returning the vehicle there were 2 staff members! Overall, a good experience. They followed Covid-19 protocols.

Haiqi Liu

Terrible place, DO NOT COME HERE. I came in and the lady tried to charge me $150+ to rent a cube truck for the day when I was quoted $75 when I called in. Also didn't allow me to use my corporate discount. When I questioned it she seemed offended. You could tell she's definitely someone who hates her life. I walked out and she muttered something under my breath as I was leaving. Not professional and tried to do a bait and switch on me. I went to the farther location close to the airport and got the truck for $75 PLUS my corporate. Would recommend going there if you don't want to get ripped off.

Charles Rahall

The vehicle was clean, fueled up, and as described on the reservation. The staff took their time to familiarize me with the car. I am visiting Hamilton again in 3 weeks and will rent again from Budget on Main Street East.

Neville Obbu

Very poor customer service. I meant to give them negative star but had to give 1 star so I can put my comment. They now owe me At least 2 stars.

Bambii Gaga

Crooks! Didn’t mention about no upgrade charge.when asked he said upgrade charge and that I already prepaid it.so I would just be putting a temporary hold on my card that would come off.to find out later he did exactly what he said he didn’t do.should’ve been straight forward with the upgrade charge and let me the customer decide wether I want the upgrade and not choose for me and then lying to me about it.

Albert Alegre

The staff were extremely polite and they treated me with dignity and respect. They answered all my questions and they were quick.