We've got all the feddbacks of people like you who have information of the services of Budget Car Rental (Rent Cars) in Charlesbourg territory (Canada).
As of day this business receives a score of 3.6 over 5 and the rating has been calculated on 23 reviews.
As you can read, its rating is very positive, and it's founded on a very high number of feddbacks, so we may conclude that the rating is very credible. If there are many people who bothered to value when they've done well, it works.
You know that we don't usually bother to put opinions when these are good and we usually do it only if we've had a problem or incidence...
This Rent Cars is classified in the category of Car rental agency.
It was easy to pickup the car and easy to drop off which was important for us. Good service. Good car.
Staff is friendly and very helpful, interacted with several different people, sorry don't have all your names handy. Convenient location. Fairly reasonable prices. One rental car we had, the vehicle was not really clean. Had some dust etc, in the interior.But overall, all good to date, will update if that changes.
I have rented from this location a few times and never had issues. Cars were always new and clean. Pick up and drop off was quick and easy. This past time there was an extra charge that was labeled non packaged charges. I asked what these …
Wish I could give this place a 0 the manager and clerk was very rude and disrespectful very slow service will not be going back to this place please go somewhere else very disappointing
Friendly and helpful service. I used this place to rent a cube van when I moved to St. Catharines. Staff were really helpful and processed my rental quickly.
Jas is great
Had great service. And it was affordable too.
I will never rent from this company again ! I returned the car before they were open to catch an early flight and 5 days later I still can't get a electronic copy of my receipt! The automated customer service line is a joke and the number for the local office will never let you connect to the local people. This company is a joke!!!!
I rented a Chevy Spark, drove it for 17 KM total. They charged me for 11.11 litres of "refueling". Their response when I asked about it: "show me how much you put in the tank". The car LITERALLY consumed less than 1.5 litres of fuel and they charged me for 11.11 litres at a premium for their refueling service + tax. Pay attention to the other reviewers here who have had similar experiences with these crooks. The electronic fuel gauge in the car never went below full. If you're going by mileage, at least charge the real amount. they literally overcharged me for 10 litres worth of fuel + taxes. Crooks.
Easy rental process, affordable, clean and great service overall.
counter service seemed to be short staffed for number of rental agreements at the time
Fast & friendly service.
There were 15 people in front of me... I stood in line for 2 1/2 hours to get a car that I already reserved and paid for. Horrible experience! Never going there again!
Quick and easy transaction
I used Priceline and Expedia, both times they billed my credit card when it was already paid through these services. I will never use Budget again.
What a rip off
Great customer service and stress free car rental twice in one month. Ryan was so helpful!
Quick and friendly
Great Truck! Really made the trip so comfortable. Not much of a wait either with the fast break membership!
Today I picked up a car at Budget Rent a Car located at Winnipeg Airport. The staff member Julie was awesome! She upgraded our car and that just made our day. She was very kind, polite and efficient. It was a pleasant experince from start to finish. We were earlier than I had originally reserved but that was ok. It was a super easy process and we were in and out in about 20 minutes. Thank you Julie!!!!
Just perfect
Only reason I rented a car at budget is because I was a little late and they had no cars left at enterprise other than a pickup. Both charge the same cost for the same car, but with enterprise, you get unlimited km whereas budget charges $0.12 per km after 350km. Of course, they don't tell you that when you call. You learn about it when you get there, at which point I was too much in a hurry to find another car. Given that I had to go to Quebec city, I think renting the pickup at enterprise would have ended up being cheaper. I have no idea how they stay opened with those rates, but never going there again.
Got a vehicle with expired tag, had to go out of my way while on vacation to pick up an updated tag sticker and was given a registeration that didn't even belong to the vehicle I had and they make you believe that by prepaying for gas you saving money, NOT so!
Amazing service, would definitely recommend!
Budget is always good. Darryl at the Streetsville branch was really friendly and not like other grumpy car rental advisors ( no idea why they are that way). I also got an upgrade to VW Passat just for a 1$ a day. 3rd rental this year. Gonna rent at this location again !!!
(Translated) Friendly place, lots of cars, class 5 gdl is not available for rent. (Original) 친절한 곳이고, 차량의 다양성도 많은 곳이나, class 5 gdl은 렌트할 수 없다.
I would recommend you look for an alternative vehicle rental company in the area
The staff here were helpful, my car was nice, and the price was low. The biggest problem is their location. It's just hard to get in and out of, and their lot is very cramped.
Great service, especially during the lockdown. However their billing department has decided to take it upon themselves to charge what they want on my credit card, and I've had to phone them numerous times to get it corrected. If I hadn't caught it, I would have been out almost $200. Watch these guys.
The customer service is hit or miss. I had a woman who was super accommodating and kind when they didn't have what I wanted. Then there was a man who argued with me because he insisted that I had scratched the car even though the report clearly indicated that I had not. Pro: convenient location. Con: poor customer service and inconsistent selection to vehicles. I'd bring my business elsewhere.
Customer service is too bad because of some rude staffs in this location. I had an argument with the staff regarding a scratch in the vechicle which is an old one already been added during vechicle pickup. As a result of this, my drop off has been ridicules, the staff who dropped me, drove the car too fast and rash. This is totally unsafe. Budget need to take necessary action on this rash driver.
left due to lack of attention from staff. We were just ignored. never seen a Budget like that.
Good service good prices
From my experience this is a place that you cannot trust with your credit card number. They required a deposit that was never returned and even three months later you may receive some extra unauthorised charges show up on your card with absolutely no explanation.
I had rented my car from the Victoria BC airport and the staff there was awesome and friendly. When I was finished with the car, I was able to drop it off at this location as I had a friend who was giving me a ride to the BC Ferry. I like the convenience they offer.
Always treated us (Smythe Street Cathedral) great and the prices are amazing! Great service! We can depend on them of all our rental needs!
Was a bit of a headache but car was nice and staff were friendly.
(Translated) I rented via the internet (June 24, 2019) on their site, a Dodge Grand Caravan of 7 places and paid by credit. On July 26, the date of taking possession, the Dodge Grand Caravan is not available and there is none left in Quebec .... So it gives me a Journey with half less storage, so I call Budget and customer service Yvan tells me it's either a cancellation or two vehicles instead. Unable to hear us, he decides to hang up and get me the branch the next morning to see if the Grand Caravan is available .... When I know that during the leave of construction, everything is already rented or unavailable. In short no real effort to resolve the dispute. Budget is banned from my list of auto rental company, Van, cube. (Original) J'ai loué via internet(24 juin 2019) sur leur site, une Dodge Grand Caravan de 7 places et payé par crédit. Le 26 juillet , la date de prise de possession , la Dodge Grand Caravan n'est pas disponible et il n'en reste aucune au Québec.... Donc il me donne un Journey avec la moitié moins de rangement, donc j'appelle Budget et Yvan du service à la clientèle me répond que c'est soit une annulation ou deux véhicules à la place. Ne pouvant nous entendre , il décide de raccrocher et de me faire rappeler la succursale le lendemain matin pour voir si la Grand Caravan est disponible.... Quand je sais que durant le congé de la construction , tout est déjà loué ou indisponible... Bref aucun réel effort de résoudre le litige. Budget est banni de ma liste de compagnie de location auto,Van,cube.
(Translated) Always attentive and impeccable service. I am a regular customer, Nathalie and Stephane are great and their team too (Original) Toujours un service à l'écoute et impeccable. Je suis client régulier, Nathalie et Stephane sont géniaux et leur équipe aussi
First time with budget oct 14-16 2015 I usually use enterprise. The service wasn't great or polite ...I didn't get navigation like I was supposed to ...for a Chevy Cruze the Bluetooth wasn't even enabled option and I got a dirty car -wasn't super dirty but had someone's garbage under the seat and dog food crumbs in the trunk .....during rainstorm could smell wet dog smell...my drop off was at the airport ....drop off box had no pen and neither did we and couple other people also rented....a budget employee was dropping a car off ...when we asked a question they swore at us and just kept walking away. Last and only time I would use budget !
Great place to rent a car 3 star for the girls who work there and make it a great experience to rent. The 2 star - is brcause of chris Dumont customer rep has no people skills i ran into him and very rude and not helpfull no smile and lets just put it this way if i was to rent from there again i will never go to him. Maybe he didnt have his morning coffee . not a pleasent guy to deal with.
First time using this location and had a positive experience. Amy was fantastic to deal with.
I grabbed my baggage at the airport, and was driving away in my rental car within 10 minutes. When I dropped it off to fly out, it took about 5 minutes. The car was great, and the staff were helpful and extremely nice.
Spencer, the JFK airport manager was great. Specter and the staff were extremely professional and resolved my rental issues quickly and with care. I highly recommend them and will definitely only use this rental service in the future.
Staff very friendly. No issues renting and returning the car. Cars are neat and tidy- perfect for a weekend escape down or up the island if you're a tourist. many cars to pick, you can book online or just walk in. Will come back if I'm around next time.
(Translated) Excellent service, courteous and open to finding solutions to accommodate our needs. (Original) Excellent service, courtois et ouverts à trouver des solutions pour accommoder nous besoins.
I went in on Sunday to get my rental at 4:05 PM and they were already closed. At the time, there wasn't any open times posted. I can back Monday afternoon, after calling Budget to verify the hours, and the lady who waiting on me was extremely friendly and made the aggrivation of having to call ahead of time made it seem like it never happened.
We were doing a quick overnight at JFK and wanted a car to adventure around the city. I am a Fastbreak member with over 10 rentals so far this year. The staff here were rude and had awful customer service. I just received a bill a week and half later for $800 for a 7 day rental. The staff were so lazy at this location they wouldn't change the vehicle information in their computer after I refused to take a car with a low oil light on (which the manager said was completely fine to drive). They never changed the vehicle so when another customer checked out the car I was billed for their whole rental. Completely unprofessional and also concerns me greatly about their ethics and integrity. Now awaiting a call back from Budget to get the billing fixed. Hold times were 30 mins plus. Unexpectable. Does anyone have pride in what they do anymore?
Had a bad experience with uhaul previously so we decided to try budget. Excellent and quick customer service, well maintained truck and overall a pleasant experience at this location.
When paying for a service,especially with this pandemic, there is no reason why the vehicle I rented should of been dirty on the inside spilled drinks stains,garbage in the console. I spoke with the manager and he offered me to cancel my reservations. I called around and could no find a similar vehicle elsewhere due to the short notice.
Amazing service, staff and pricing!!
Great staff. My flight was late arriving and they waited for me before they closed.
Good place
Easy process once you get into the rental office. Just remember , you can't park your personal car there.
Good for friendly service, use often.
Great service. Very friendly. Helped with car seat.
Absolutely terrible location manager, he refused to switch the vehicle after I told him I had sanitary issues with my rental. I would suggest you spend your money at Hertz or Enterprise. 0/10 Rating.
BUDGET to the Rescue!!.. Our daily driver (SUV) went into the shop yesterday.... My Insurance uses two "Other" rentals, who DON'T deserve mention here but, one sounds like the renowned fictional TV "flag star-ship" and the other one will, "DIS" you at the "count-er"... seriously..i booked the pick-up on Sat for Mon at 2:00... ahhhh we don't have any vehicles here for you, but we can deliver one to you later today "maybe" in 4 hours??? WHATT....No. Maybe you can try the "Star-ship" people??? Are you kidding, you want me to go to the competitors?? Does your boss know you tell people that? ( I did call "Ashley's" operations manager at Discount (oops, my bad) and he wasn't too impressed she was doing that either.. without even "trying" to find me a vehicle at another "dis"- location) ......Soooo, down the street to BUDGET, met "Trevor".. he said he could have a vehicle onsite for me in an hour.. BONUS, it will be an SUV.. (note: the "others" told me SUV's r not usually available, Ha!!) I go back to BUDGET at 3:45 and voila!! Trevor has got me a 2017 FORD Edge..!!! NO Hassles, NO Excuses, NO Attitude, NO Problem.... ...I will choose "BUDGET" in the future, YOU should too, they "DELIVERED" it all... Thank-you Trevor for saving my day from DIS-appointment.!! :))
Good service. Very decent price. We even got a mice car for less price too.
Disappointed they would not accept Interac!
Fast courteous service, and good value!
Upon arrival, the car was not ready, so I had to wait approximately 15 minutes after check in for the car. I was then given a car that was very dirty and smelly inside complete with food crusted on the seats, stains in the seat fabric and wet from lord knows what. The right side windshield wiper was also bad and did not wipe the rain off of the glass. I went back inside and asked for a new car, which I was given after some discussion between the agent and the manager. I went back to the lot and the second car I was given was already assigned to, and being loaded by another customer. Again, I went back inside and got a third car. This car also had a foul odor inside, as if the previous owner did not shower and only used cologne to poorly cover the body odor. Due to time constraints and approximately an hour passing through all of this, I was forced to take this car and febreeze it and use an air freshener later on to make it bearable.
Fastbreak is available per the signage, but does not appear to be honored at this location. Poor management! We waited on the line for our Fastbreak, while all 3 team members currently working ignored our presence and called others waiting in the standard line. Great concept but not if its team members fail to honor it. Also, if you are lucky enough to know the agent, that agent will specially request a low mileage vehicle. Very disappointing!
I rented a car from them for a day the car was clean and ready to go. The staff was incredibly friendly, professional and very helpful. After hearing the horror stories from people I had some concerns while returning the car. But the dropping off of the car was also super convenient. Overall I can say that there is Good, friendly business. And I would definitely rent again from them.
DANGEROUS:Rented me a car with bald tires. Had a flat tire after driving 2 blocks from location and I left it parked and put the spare on.They asked me to front the bill and if it was determined not my fault they would pay me back. The manager hung up while I was on the phone with him and a tire specialist exclaiming the tires were bald and dangerous (the night before a decent snowfall). Ended up getting a replacement car. Found hair elastics with wads of hair on it in the glove box, muffin crumbs in the cup holder and the previous renters information (address/billing etc.) also in the glove box. The only reason I stuck with them for the 7 days I had the car was because ICBC was fronting the bill while my car was being repaired. At no point I was offered an apology even after the manager made me cry because he was yelling at me (for apparently lying about bald tires *pictures attached* ) ALSO:they returned my deposit to ICBC even though I paid it and it took 4 phone calls and 3 visits to recover the money they owed me (just over a month to get back deposit). DO NOT RENT FROM THIS LOCATION ????
Friendly staffs, very helpful.
This is one of the best experience I ever had renting a car. Dominique provided excellent customer service to my family and I. This trip was our first time in New York, so we were not familiar with the area. Although this was not our …
(Translated) New car well maintained. The prices are quite low. (Original) Voiture neuve bien entretenue. Les prix sont assez bas.
Best service ever
staff is friendly and professional, car selection is limited
Efficient and affordable
Jerry is the best. Twice I had him and he always make sure. I drive away happy. Thanks ????
Not a great experience, was forced to fill the tank cuz it was on the full line and not just beyond it. Then the agent continued to argue with us about the gas level. Poor customer service. Wouldn't recommend.
The staff are friendly and knowledgeable. Good rental prices too..
Customer service leaves much to be desired. I was trying to pick up my rental at 6pm. Traffic was bad and I knew I would be a few minutes late so I called at 5:45pm. When I asked if the could wait an extra couple of minutes just in case I didn't get there exactly at 6 - the reply was "well we pretty much get out of here right at 6" Nice!
I had an absolutely amazing customer service experience with the Enterprise counter clerk. This lady did everything possible to try and help me sort out my car rental issue. Why am I writing a great review about Enterprise on a Budget review page you ask? Well I'm hoping that Budget will take note because their customer service sucks. Between no one answering the phone at the airport location, poor counter service and the clerk saying that sometimes they answer the phone. I Would have to say that Budget needs to greatly step up their customer service game. BTW did I mention how great Enterprise was? In case I did not ENTERPRISE was amazing.
We loved the price (much cheaper than renting from the airport), yet we did have a few disappointments. 1) We were quite shocked that such a modern model did not come with cruise control. 2) Once we were out of province, we began having trouble with the wipers. We phoned and left a message, but never got a call back. Luckily the problem resolved itself. 3) We arranged to bring the car back the morning of Dec 31. Nothing was said about them being closed or opening late nor was there a sign on the door telling us their plans for the day. We simply had to leave the key and trust that they will see no damage on the vehicle and a full tank of gas. We will try a location closer to the airport next time.
The car was really nice, there were no additional fees on top of the price I had pre-booked for, the service was quick and friendly.
I rented a cube van for 3 hours and when I picked it up, they forced me to pay an extra 44.00 for "optional" insurance or I couldn't get the van (I came from Toronto to help someone move). When I phoned customer "service" they said I should've declined the insurance.
Gaetano at Budget; good customer service hands down! Good attitude, and patient. I highly recommend him whenever you need to rent a vehicle. Enzo
Very bad experience
Absolutely amazing. Easy to get and pick up our car. Drop of was super easy. Our flight was cancelled and they had not checked in our car yet so the lady came and found us to let us know we could still have it until the next day. Upon next day drop off the wonderful lady Kelsey I believe her name is, was super kind, friendly and accommodating for all the struggles we had had with our flight being cancelled. I highly recommend this rental company. Also the vehicle was clean and very well kept We used the Sydney, ns airport location Give Kelsey a raise
Friendly, helpful, easy to rent and return. Slightly out of the way to access but ideal for car rental. Nearby to amenities for road trip snacks ;)
I always thought that U-Haul was the only option and luckily, I was wrong! These guys have a great range of vehicles, cars and trucks to choose from. I was able to make a same day reservation for a moving truck during a busy time and when U-Haul had nothing available. Thank you guys for providing me with what I needed when I needed it! I will definitely use Budget in the future. Their prices are very reasonable as well.
Exceptional service by the staff. There was a billing issue that they were able to take care of for me and they were extremely friendly. Thanks for your help!
Nice place to rent
Great car, reasonably priced, and the gentleman I dealt with was great. Personable, knowledgable and friendly. I would definitely recommend this office of Budget car rental.
The woman working the counter at JFK at the time I picked up the vehicle had poor customer service skills (she looked bored and was slow to attend me) . She also had airpods and looks like she was taking a personal call during working hours.
They take forever and they try to upcharge you on unlimited tolls. A big scam
Booked online a couple of times and my car was always ready and there was always someone there to help me get on my way as fast as possible. Good clean cars and friendly staff. Try them you won't regret it
If there was an option to give 0 stars i would have gone for that,me and my girlfriend picked up a truck from winnipeg airport we found some scratches on the fog light when we did a walk around,the truck was parked in the parkade where it was dark,she went in to bring it to the attention of the agent who she asked to come out and have a look at the scratches and do a walk around with us,but he refused as he was busy,we picked up the truck drove off,when we brought the truck back it was the same agent who was there when we picked up the truck,as we got to the counter to return the truck he was very rude and unfriendly right off the bat,he went out to the truck and came back and said there is a rock chip on the windshield and the windshield will have to be replaced,we were shocked as we did not see any chips on the windshield when we picked up the truck and did not have any damage to the windshield while driving so i asked him to show me the chip so goes out to the truck and it took him a few minutes with a flashlight to find the very slight chip/crack in the windshield,how do they expect a naked eye to see it while doing a pretrip inspection,and the chip /crack was so small and it would not warrant a windshield replacement,once i confronted him he got very defensive and rude (more than he initially was) we asked for his name as he did not have any name tags he very reluctantly wrote his name on an piece of paper his name is shahroz,I have taken the pictures of windshield if the matter does escalate i will not hesitate to drag these scammers to the court,i hope someone from the management reads it and cares for this business will not have that agent deal with customers.I think we were set up and are extremely disappointed with the unfriendly and callous way we were treated and to top it off they are trying to gouge us a deductible to replace the windshield,its a SCAM i would definitely not be going to Payless or Budget car rental ever again.
Funny how this same budget kiosk continues to get the same reviews. I just dealt with the rudest agent (Jillian) I think I ever met. Her customer service skills are null and void. From the time I went up to the counter she was rude. Doesn’t say hello.. “do you have a reservation, what is your last name”. Doesn’t look at you in the eye when she speaks. She hates her job and has a huge chip on her shoulder! I go to the car and the car it is dirty. They forgot to detail it. They tried to give me another car and that one too was dirty. When Jillian went to go look at it.. she came back to the counter and laughed at me for what I thought was dirty..”haha ok it’s not dirty”. She laughed right in my face. Talking to her was an absolute night-mare. She needed to “win” the conversation. She ended the conversation by yelling at me “WE ARE NOT RENTING A CAR TO YOU, WE ARE CANCELLING YOUR RENTAL!” She stormed off and walked away. I had to walk after her to get my refund. It was like a was walking after a teenager having a temper tantrum. I can’t even imagine she is behind a countering serving customers. I would highly advise to stay away from this place. There is no customer service at all and only dirty cars available to their customers. Worst experience ever!
Rented a car for my uncles funeral and the experience was great until they emailed me a year later saying they were sending me to collections for damages on the vehicle I rented which was clearly marked on my rental agreement as previous damage which I tried to explain. I've left multiple messages and sent emails and no one has contacted me back with the exception of snail mail saying they are sending me to collections and its going to ruin my credit if I don't pay them $2000 immediately... I've rented from many rental car companies across the world and never experienced anything like this before.I recommend avoiding this particular rental company, they work under the umbrella company Devon Transport LTD (An Independant Budget System Sub Licensee).
Very friendly staff here. Situated in the centre of Halifax.
No rent for foreign drivers license holders.
Has to be WORST experience I’ve had with a rental company. I paid for and reserved a Full Size car, they gave me an Elantra and refused to accept that their own website lists Elantra as an intermediate car. I was dropping off at a different location and the guy admitted that they like to keep nice cars for same city rentals so the car stays with their location. You are definitely better off booking with Enterprise/National, AVOID budget/Avis at all costs.
Neutral car rental place. The way they classify their cars is a scam. Make sure you check what car you'd get by calling them first. They classify a VW golf as an intermediate car (while the manufacturer itself clearly claims it to be a compact car)...
The location is good for pickups, easy TTC and Go Connectivity. Rates could be better.
(Translated) Very good receptivity and rental issue. (Original) Tres bonne réceptivité et emission de location.
Car smelled like pot. People were not friendly at all. I had an early flight and was wanting to drop the car off, but there was a car sitting in the return Lane blocking me from dropping the car off. No signs or anything saying take it anywhere else. I called the office and they told me that I had to drop it off at the Avis return center. They said there should have been a sign on the car that was blocking the budget gate telling us to go drop it off at Avis, but there wasn't. she said they forgot to put the signs out. Wasted 30 minutes of my time trying to find out where to drop it off.
The car is very very high on gas milage DID NOT MEET my requirements for traveling over 2000KM in BC. Very wrong choice on behave of Budget agent @ YLW.
Great staff. Great vehicles. Great service!
Service was professional and courteous. Received crystal clear instructions and all my questions were adequately answered. Car was in good condition. Pick up and drop off was seamless.
We Ignored The Reviews... Wish We Didn't. Absolute GARBAGE service, these people are Liars who will Steal your money. Very poor at communicating and will not clearly communicate with you until they bill your credit card. We rented a Grand Cherokee Jeep from Avis for one day. It was to be returned by 12:30. We called to let them know we were running about 1 hour late from across the boarder. Staff CLEARLY TOLD US we wouldn't be billed for an extra day. The Whole Point of The Call Was To Check Whether or Not We Needed to Rush Home. We raced back through the boarder and made it to Avis within one hour. The guy behind the counter proceeded to tell me they were going to bill us for two days anyways. Naturally I was upset as we could have just stayed in our accommodations for an additional 24 hours. There was no reason to race back. Their staff will lie to you directly over the phone and bill you anyways. DO NOT TRUST THEM. Watch the owner/rep will respond to this review and LIE AGAIN saying they told us to have it back by 12:30. They Did No Such Thing. We Were Told We Wouldn't Be Billed, They Knew Our Time-frame!
Patrick and his team are awesome. They are always willing to bend over backwards for a regular customer. The commitment to customer satisfaction really shows.
Courteous and respectful customer service.
I arrived at the Federal Circle location at JFK and was told my card would not be charged after I was unable to get the car. I made sure with the budget employee as well as the expedia representative that nothing would be charged to my card. My card was still charged $50 by budget as well as $20 by Expedia. This was a pay later reservation of which I had arrived before my pick up time as said by the cancellation policy and they charged me a no show fee. I took an uber to this location and have proof that I was there before the reservation time. I would like my money back as I will be taking it up with my bank to file a chargeback if I dont get my money back. And I will not be considering Budget in the future.
Barry was very helpful in getting our car rental sorted out. He explained everything thoroughly and the vehicle was in great condition ! A great rental experience :-)
Booked a rental a week in advance, pre-paid online. Booked a Dodge Journey SUV (or similar). Arrived for my rental and was first surprised with a $350 deposit! Which had to be put on a credit card, which I did not have, this information was not made relevant to us prior to arrival date. Then was surprised to find out that they had a Toyota Camry for us? Not at all similar to a Dodge Journey SUV, which we specifically rented for the large amount of space. Manager fought with me about the make of the vehicle, and told me that since I’m under 25 I am not able to rent the vehicle that I already had booked online? Funny since a week prior I had rented from Moncton Budget Car (same exact company) and they provided me with a Dodge Grand Caravan, without a $350 and without a $25.00 additional fee for my age. Apparently the company doesn’t have guidelines that all locations must follow. This all happened after I was charged $350, plus my pre-paid amount of $57.40. Terribly rude customer service, from the manager herself: This was last minute and should have been made aware to me before the pick-up time, otherwise I would have gone elsewhere. Won’t be back, don’t waste your time.
Good vehicles at great prices
Nice people at the counter. Well maintained cars. Prompt service over phone during the rental period. I’ve had to extend my rental duration and it was done in 5 mins.
Great place to rent from. Amazing customer service and selection of cars. And when my credit card declined for the deposit amount they were quick to help with other suggestions.
Awful experience, I would give them a zero if that was an option. Very disappointing that an organization like budget to be unprofessional.
I highly recommend Budget if someone needs to rent a car at affordable rates. Their service is good and I personally got an excellent offer for the car I rented in NY. Thank you Budget!
I rented a car many times,and the cars are so good and clean. the staff are so cooperative, they helped me after their duty hours, Great service. However the office and the parking area need some improvement
I have rented many times from here. Quick service and vehicles clean. Same message to all rental companies: Clean inside of windshield with window cleaner and fresh paper towel. Wiping with the dirty cloth creates a blind when lights or sun hit windshield as it leaves a nasty sheen.
Up town Saint John only place 2 rent
Worst service ever. I book 7 seat mini van and when I when to the pick up location I was told there is no van and we should drive to another location which is 30 minutes drive to pick up an 8 seat van. Awful
Due to Covid-19 all vehicles should be cleaned and sanitized. The first vehicle offered was very nasty. The second vehicle had a device tracker hanging down between the brake and accelerator. Third vehicle smelled like smoke. Luckily I had my disinfectant supplies with me and running back and forth. I took the third vehicle and Sanatized and disinfected it. Overall the vehicle was great after I cleaned it up.
Great. I always book the economy car and end up with a SUV. Budget Forever
This is my favourite Budget, they're accommodating and really helpful.
Absolute amazing text book customer service. Amanda and Ryan took care of all my needs last minute and were very friendly and easy to deal with. Don't listen to these other blokes with their poor reviews.. obviously didn't have their sh*t together or funds in line. Will be back and will be referring my own customers as well as friends and family to this location! You guys rock!
I was in and out with my rental in a timely manner. My car was clean and in good condition.
One of the cheaper places to rent a car, rent by the week to save almost 50% on daily fees.
Good, but they intentionally add the insurance on my rental car.
Great service and prices.
Very good service, had a choice of car, very good price. Enjoyed the car, will definitely return here in the future. Rented a VW Jetta. Very good on gas
Never again. Came for a 12 seater that was booked an entire week ahead. Supposed to be ready at 12. I called and asked if can be picked up at later time which was 4pm. Got there at 4pm van still NOT ready. Has to be cleaned which took an hour. Then ok ready to go... NO. The van had a low tire pressure and needed an oil change. Now have to wait for "another van" which was another hour and this one needed to be "cleaned" and it's brought out but it has a check engine light on lol. Unbelievable. I did not leave this place till 7pm literally. And with the check engine one because there were no other 12 seaters available. Smh Never again.
Went into Budget to rent out a car, waited literally an hour almost and hour and a half due to them only having 2 people taking care of the cars. So we was extremely late to a family function. Then on our way back we tried to drop off the …
Fast process and the car brand new. Everything was ok in this facility
We were driving up to prince Rupert when our car had problems. So we needed to go to Kamloops to rent a car. It was Sunday and "budget car" was the only place open. We looked all over the car to see if there was any damage. There was a cut in the right front tire but it seemed okay. In Prince Rupert we hit a small 2 inch curb with that tire and It busted and went flat. We reported it to Budget rental but they refused to pay us back for the cost of the tire which cost well over $200 plus the hassle of changing it. I have heard some bad things about Budget rental. This was an experience that I don't want to repeat again. My buddy had a flat tire with another company years ago and they gladly reimbursed him for the tire.
Costs too much for what you get
Very friendly, good cars at reasonable prices.
Easy access to the Airtrain which connects all 8 terminal buildings in JFK. No shuttle bus hassle. Quick check out.
I was a long time customer of Budget for most of my car rentals, but after this annoying experience with this location, I would not recommend renting from them (but particularly this location) again. From the budget.ca website, I had set up a pre-paid car rental contract for which I was to start renting from 12:30 AM (the website allowed me to book for this time). It states on your contract when you prepay online that you must pick up your car rental at the time set on your reservation, otherwise your rate can change. However, when I got to budget's car rental counter, no one was there to serve me (basically, they closed up for the day, even though I was there 15 minutes prior to the start of my car rental contract). This caused a problem with my travel plans and traveling on a tight schedule. I was given the manager Gary Swann's contact information and tried to reach him, but I could never get a hold of him and he did not respond to my email either. Therefore, I had to call the main budget office to complain, and they also never bothered getting back to me, and I had to call them back to deal with the issue after 2 weeks of not hearing from them. All the representative offered me in the end was a $15 one time courtesy for the inconvenience (was expecting them to cover the cost of my rental for this mishap). I thought it was really poor customer service as they also did not seem to care that their mistake impacted my travel arrangements and took for granted the business I gave them. So if you like to rent from budget and you are needing a car once you land in Winnipeg, do your self a favour and AVOID renting from this Budget location!
Great hours means you can rent flexibly, always have cars available (at least for my needs) and offers consistent, affordable pricing. Cars are generally new and in good shape.
Great location, was easy to find and my check out was fast and easy.
Great service!
I rented a jeep grand Cherokee for 5 days at the end of April 2016, as my truck was in the shop at Suburban Ford. I got a great rate thru Suburbans relationship, the Jeep was in new condition but the best part was when I returned the Jeep on April 30. I had left my parking pass in the jeep, Budget staff took the time to call me, advise me, and because I could not make it in until after hours the girl placed my pass in a mutually agreed hiding place. To my delight when I arrived at Budget my park pass was right where we agreed. It was this extra mile the girl took that has earned my future business.
The side building
I recently took a rental from budget, federal circle, jfk airport and writing this review based on my experience. I would rate zero star for this place. I booked standard SUV and got a GMC terrain. When we hopped into car was full of cigar …
Terrible experience, made reservations teo weeks early, call the night before for confirmation and when i go to pick uo the car i am told no car for me???? absolutely terrible customer service and no apology
Very good service, caring people. Will always get back
(Translated) The clerk called Ernst waited after hours to allow me to return the car and save a day rental even if he had to miss his bus and wait another hour! It made me happy to take him to the bus station. Thank you Ernst for a 5 star service !!!!! The clerck by the name Ernst has waited for me after the hours to let me return and save one day rental !!!! Even if he was missing his bus and had to wait one hour extra ....... I gladly gave him a lift to the bus station. Thank you Ernst 5 stars service !!!! (Original) Le commis qui s'appelle Ernst m'a attendu après les heures d'ouverture pour me permettre de retourner l'auto et ainsi sauver une journée de location même s'il devait manquer son autobus et attendre une heure supplémentaire!! Ça m'a fait plaisir de l'amener à la station d'autobus . Merci Ernst pour un service 5 étoiles!!!!! The clerck by the name Ernst has waited for me after the hours to let me return the car and save one day rental!!!! Even if he was missing his bus and had to wait one hour extra....... I gladly gave him a lift to the bus station. Thank you Ernst 5 stars service!!!!
The service was crazy bad - the attendant was on the phone for a personal reason the entire time she was dealing with me (on hold for a lot of it). This likely led to the misinformation I received regarding the price. I left thinking I was going to be charged for a single day and ended up charged for 3 days. Had I known I certainly wouldn't have rented a car with them. Ugh!
Good place to go for renting moving trucks for the day.
The worst car rental experience of my life. Myself and a friend showed up at 3pm on a Sunday only to find out that they haven't updated their hours of operation on google. An employee showed up despite that and charged us an additional $25 for "after-hours". Our Car was supposed to cost $69.99 for the day which "happened to be the cheapest car in the lot" despite many other visible options. When returning the car we found a bunch of extra expenses we weren't told about despite only opting for the $33 insurance as our only option. We ended up paying $176 for a bunch of charges we weren't informed about. (we filled the car up so that $176 excludes gas). Thieves.
Headache-free customer service speedy and easy to get through
Was a good experience. Nice and close and easy to find from terminal.
I rented a van for my son and his family in early December. My son was 2 hrs late, returning it BUT he was there when they opened at 10 AM...they charged me for another whole day -$50 and THEN rented the same van to another customer at their daily rate...talk about double dipping!!!!
Great service.
Customer service was fantastic. Very polite and helpful. The women behind the desk was very emphatic to our situation (missed flight due to airline error). Helped us make sure we had a great hassle free experience with the vehicle
(Translated) No compromise to accommodate a client! (Original) Aucun compromis pour accommoder un client!
The rental guys were great and the car was excellent. Very convenient and easy to deal with.
Good place to rent cars
Four years ago I rented a car at the Budget Kelowna Airport location. I booked it online and made them aware that I am not getting a CDW, cause my credit card covers it. They gave me a car that had numerous scratches on the rear plastic bumper, and a damage report where all of them were documented. Representatives did not bother doing an inspection with me, I did it myself. I spent a day in Okanagan Valley, returned the car to the same location in the evening, signed all the papers and flew back to Calgary. By the way, none of the representatives offered to do an inspection when I was dropping off the car. The next day I got a call from them and was told that I am responsible for all the damages and have to pay $1,500 to get the scratches on the bumper fixed. I refused to do that. First of all, I did not do that. Secondly, it would cost a few hundred bucks to get the whole piece replaced. Lastly, I had a proof - the damage report, but later I found out that I gave my copy to one of the Budget employees and she never returned it to me. It turned out that I could not protect myself, I did not have photographs of the car made at the time I was picking it up, I did not have the damage report anymore. They were calling me frequently and threatened to submit my case to the collection agency. I was treated so badly that I even got to the ER in Calgary with chest pain. My credit card provider did not seem to be concerned, though, so, eventually, they paid the bill. Some car rental companies have a separate business inside their business and make money of damages. Please, avoid that location and never ever rent a car from them if you do not want to be a victim of scam.
Nice cars, all GM/Chrysler vehicles.
Nice car. Technically optimum.
I reserved a car on Nov.19/2017 (Sun), Picking Up at JFK Location. Agent at the office were rude and totaly unprofessional. I had pickup time at 10:00am and I was early at location about 25 minutes ahead so I don't miss my rental- I was told you are too early and they don't have any car available. First of all I was not called even they see me standing in lane, because they were busy chatting on Phone and with each other. Then they try to upgrade me with SUV instead Minivan with extra charge. I had to wait 45 minutes after my scheduled pick up time to get a minivan. After 45 minutes of wait and I don't see anything happening I called customer service and was surprise that they had no clue whats happening with your rental. They stated me that they can cancel my reservation with no penalty. I was surprised to hear that what kind of people I am dealing with, I guess on Sundays Budget hire people from street with low pay and they don't train them enough how to handle situations. Finally I get a minivan and took off from location. The Van was very unsafe to drive, front Tires were under specs. and knocking sound coming from front end when hit bumps. Called customer service again and told them I am going to drive 9 hours to Ohio and you guys gave me this car putting my family and me in danger. I was surprised when they offer me $30.00 coupon for next rental. I didn't believe what he said. So they think $30.00 coupon is more than my family safety. I told them I am looking for credit or coupons. I want different car so I can be safe on road. They didn't have any answer for it. Somehow I get connected to road side assistance and they offer to exchange car from diff. location and I did after 4 hours of hassel. I was exhaust at the end flying back to USA after 14 hours and then I had to suffer more. Couple of pictures I downloaded for public. There is lot more to tell you but I don't have more time to waste for this rental company. Plate# VA VNJ9664 Take my advise DONT RENT FROM BUDGET- PAY EXTRA DOLLARS AND RENT FROM OTHERS- YOUR'S AND YOUR FAMILY SAFETY IS MORE IMPORTANT THAN ANYTHING.
Easy pick-up and drop off at airport. Would be 5 star except that car reserved not available and paid $20 more to upgrade to SUV to avoid taking Chevy Spark as alternate. Would use again. Pick-up and drop off was quick. For drop off pulled along side booth and handed keys to attendent who came out to meet me. About 30 seconds for drop off. Reciept emailed before I boarded the flight.
The car they provided was not clean very well and smelled like smoked. The detail crew was great they cleaned the car again and provided an air freshener Car check engine light came on the next while on highway. Call budget and their …
DON'T RENT FROM BUDGET UNLESS YOU HAVE TO. Here is the Feedback I left for them on their survey: 1. The counter was closed when arrived at 8PM 2. Went to the Avis counter as instructed. Line for Budget customers was long with only one person working the Budget customers while the two Avis counters personnel helped only one or two customers. 3. Car provide reeked of smoke both cigarettes and marijuana. 4. One Tire was low on air (24psi) and had to fill it up the next day when I realized it. Wasn't leaking, just low and not checked (so much for "safety" check 5. Car needed an oil change, every time I started the vehicle, it would warn me that it was time to change the oil. 6. When returning the card, drove all around Federal Circle at JFK to get to the Budget car return (at 2PM) only to see a car blocking the entrance with a sign to go to the AVIS return lot. Perhaps they could of told me when I rented it to return it to AVIS and not Budget. Had to navigate around again trying to figure out how to get "back" to the AVIS lot. - I am sure Budget can blame this all on COVID somehow, but I blame Budget and will not rent again from Budget or Avis if I have the choice.
Limited selection of vehicles. Do not offer attractive deals.
If you're in a pint k this place has cars. Not good ones but cars
They were a full hour late in getting my car ready, making me almost late for a job interview! On top of it, the car smelled like cigarette smoke, which gave me a headache and made me feel nauseous. Terrible.
Rented a car for a week no issues.
Fantastic service. Omar was very helpful. We were able to extend our rental 3 times because ours was still not ready at the mechanic. Car was clean and price was good.
great car, great rental, great service
Not happy! That's all I'm gonna say.
Pleasant and helpful staff
Staff is always friendly and courteous. Always happy renting from Budget
Great service and prices
Attempted to call 5 times I have a reservation and no answer Poor customer service. Over an 1 he drive for it to be closed!!!
Car wasn't clean so received a free upgrade. Very personal and courteous.
I had a great experience here. The car was great and the staff were very helpful.
I rented a car from Budget on May 24, 2021, for 4 days and was given a rate of $315.35. Unfortunately, I had a medical emergency and had to return to Atlanta a day early. I contacted the airline, and they were quite understandable and changed by ticket without a penalty or change fee. However, I returned the car a day early to Budget, and instead of adjusting the return rate and receiving a credit, I was charged even more money as a punishment, $365.44. I was quite disappointed in Budget Car Rental, not understanding my need to return for a medical appointment but charging me more money for returning the car a day early. As a Fastrack member, I expected better.
Had a great experience at this Budget location in Cranbrook. Amazing customer service. They were there for me last minute when Enterprise failed to meet my needs, and were extremely friendly even after I had an accidental damage for which they made the insurance claims process simple and hassle free. Huge thank you to the staff!!
awesome people there providing great service..
At first I was happy cause i was able to get a pretty good deal for a full-sized carover the phone but, when I arrived from the airport, there were no cars available so they forced me to take a large, lumbering, gas-guzzling SUV instead. Not f***ing impressed. ???????????? Rent a car elsewhere.
(Translated) I have been through their place twice, very friendly and accommodating staff even at the last minute. Fair prices although a little higher than elsewhere, but the service is worth it. I advise ! :) (Original) Cela fait deux fois que je passe par chez eux, personnel très aimable et arrangeant même en dernière minute. Prix corrects bien qu’un peu plus élevés qu’ailleurs, mais le service en vaut la peine. Je conseille ! :)
These guys are liars and thieves. Be supper careful that everything they say is on the paper when you sign. They told me that the second driver was not charged because it was an ICBC claim and both insured drivers from our own car had to be on the rental. Then charged us the fee anyways at the end. Don't believe them on anything. Budget gets sued then any other rental company. ICBC must get a kick back since they insist you twenty from here. Totally immoral.
Extremely slow service and the staff is pretty unfriendly, but the cars and prices are decent.
Because was the best service wonderful thank you
i was directed to the avis car rental to pick up my rental, i was ok with that it was right there across the street. when i went in the agent was rude to me and my 31 year old daughter and she was conversating with the coworker talking about other coworkers as if we was not there. she finally finds my reservation quoted me the wrong price and when i corrected her she gave me a nasty look then mumbled. more worried about missing a beat in her gossip with coworker i had to ask about keys for the rental, ummm how do i get into the car?? finally she said the keys are in the car, ok. she tells me the wrong place the car was located, what she wrote and what she said was to different locations, i was just to tired at this point and my daughter was livid but said nothing but to pull me out to look for this car. yeah we found the car opened the door and the strong very strong odor of weed bellowed out of the car, it smelled like they just got out of it. my daughter went back into avis and told the agent and she said ok like it was nothing we asked if we can have a different car, no she replied and went on talking to her coworker. so we are not happy, if i get pullled over, in NYC with Florida plates ya never now, the cop is going to toss me in jail!! the guard did not on my paper work that the car smelled of smoke. each time i opened the car to get in it that smell hit me, i even bought Febreze to cut the smell down. i will never rent a car from Budget or Avis car rentals. now was this specific enough?
I’m very pleased with everything from start to finish!! I came in on Sunday night for a funeral! And the staff was kind and very helpful! Thank you From Grimsby, Ontario
Awesome staff. Great cars usually fully loaded. Quick and easy location without pushy sales
Been renting cars from this location for the past two years. Always a good experience. Excellent friendly customer service and rarely a wait while picking up a vehicle. Pricing always seems to be the best in the area as well.
The best service I had to date. Would not choose anything else but Buget for my rental cars. Thank you so much for hospitality.
Friendly enough single staff member at this location. Overall service however has gone way downhill since they merged with Avis. I rented a Toyota Camry (or similar) both times within two weeks, and got a small SUV both times (Hyundai Tucson, and a terrible Buick Encore).
Awesome prices and great services
The staff is very unprofessional, especially Jerome. They try to upcharge you even when you present them with your reservation price. They become hostile when you stand up for yourself. The poor manager John is awesome and in all honesty, he is what keeps this place running. The worst part, they make you go in circles to humiliate you. And, Jerome, screams and yells at people! Wha the ?! I do not, under any circumstances, recommend JFK Budget Car Rental. Also this crazy line.
The process was really simple. The car was nice and clean.
Great service
The service and timeliness of renting the car was excellent.
I had a much better customer service experience with Daniel at Budget Victoria (airport location) than I had with the manager at Avis downtown Victoria.
Avis Budget, no problem
Great location, helpful staff, clean nice cars
This place is terrible. The employers are petty, but you don’t know that until you want to quit. Which is why they probably go through so many employees. When an employee quits they don’t like to pay them within the 6 days that they have to pay them, instead they hold on to the wages until the next pay period when they said they were going to send them it in the mail and then also wait until September when the wages go down just so they won’t have to pay them the wages they earned! Don’t fall for their smiles and sweet talk, it’s all an act and they’re two-faced. Consider renting a vehicle from a different Budget. Oh. And I’m also filing a complaint with the labour board.
Good Customer service Don't Park your Car in there parking lot, someone broke my windshield , and they don't ow responsibility
You rented out a car that had two completely bald front tires. This could have caused a serious accident for my family and I. To make matters worse, when I called them to inform them of the situation, instead of arranging the tires to be replaced locally, the insisted that I drive 50+ miles out of my way (over 100 miles round trip) to get a replacement car. What a waste of time and gasoline during a vacation. Hey they offered me a free upgrade on my next rental ?? Sure....
Pathetic service from Ashas Irfan (who wasn't wearing name tag but had to ask for name ) and Saquib U. Unprofessionalism behaviour. No Supervisor or Manager on duty for resolution. Also noticed that trying to rip off people selling in necessary insurance. They were using Unprofessionalism words I guess in their native language too
Friendly staff, quick service,good price
The car was fine, however there was a long wait to pick up even with "Fast Break". Then we returned the car early on August 30th and were told we would be emailed a receipt. Imagine our horror when the email we did receive claimed we had NOT returned the car that day and indicated we were now responsible for the vehicle. We called Budget and were told the matter would be investigated. We explained that we had brought the car back early and reported the exact time we had brought it back. It was explained that it was likely the car had not been checked in correctly, but the return location would be contacted to verify the car had been returned as we reported. We spent a very anxious week waiting for confirmation that the car had indeed been returned as we reported. When we got that confirmation it was noted that the final rental charge was almost $100.00 more than the estimate given at the time the rental was requested. We learned that the higher cost was due to the prepayment of the gas and the resulting taxes and fees charged at the airport location. However, those numbers did not completely add up to the total charged and I believe we were incorrectly charged for an intermediate vehicle when we requested and reserved a compact. We were NOT told that an intermediate sized car was substituted for the compact and not told of an additional cost for that rental. All in all a dismal, upsetting and terrible experience renting from Budget. We cannot recommend Budget.
I got a Toyota Corolla with 61,000+, with a shaking steering wheel as soon as I get around 60 mph or higher and a steering wheel shaking when I used the brakes on high speed.
Friendly staff, lots of cars to choose from, close to Hwy and hotels.
Fast rent and nice cars!
Nothing particularly special, but also nothing terribly disappointing about my rental with this company. Their rates seem a little high, in comparison, but not enough to matter that much in the long run.
They are so accommodating. I never asked for a car and they didn’t have any. All the staff is helpful and nice.
Good location, friendly service. Guys were happy to discuss where we should go to see the sights.
Great price and super convenient services.
Always rent from this place.. friendly staff
Clean and well maintained cars. Excellent and friendly staff. No pressure to buy any extras like insurance or counter products. Got a free upgrade as well. Really appreciate the communication and friendliness of the staff at this location.
AWESOME EXPERIENCE! Kaylyn & Jessica gave a very high level of customer service with their professionalism and friendliness. This made the experience much more enjoyable and confidence inspiring during the rental process. The vehicles at this location are in excellent shape, even the vans are kept properly clean! I have used this location 3 times in the past 3 months. Definitely will be revisiting this place for my next rental! A+
Efficient and polite my car was waiting everything I needed.
good services
(Translated) Good price for the trailer that I rented. Well liked to serve me in French! (Original) Bon prix pour la remorque que j'ai loué. Bien aimé me faire servir en francophone!!
Christine is an Asset for your company! Right from the start, she upgraded us to a chevy malibu because she felt it met our needs better, and she was right on the money! Our second week rental we had booked with enterprise. She wouldn't have any of that and asked if we never dreamed of crusing the country side in a Mustang. - Yes! 100% Customer satifaction Instinct! I'm not going to give you the "she deserves a raise" Talk, I'll do you a Favor instead: Take her out of that little Airport and bring her to corperate HQ. You wont regret it! Thanks for the Ride, Sandra and John
Great service and very kind staff. Helped me get a rental truck for our move. Look forward to doing business again in the future.
I have very bad experience with this company. The staff was rude and unhelpful. I wanted to borrow a car and just because I am an international I was asked to provide my own insurance for driving a car in Canada. This was an absurd and discriminatory demand. No other car rental company ask for such a thing. Finaly I rented a car in “Entrepriser Rent-A-Car” and I was very satisfied with their service. Never ever going back again to the budget!
Need a rent car.
Prompt, professional and friendly service
They will stick you with whatever vehicle they have at the tiny lot.
If I recall correctly the Budget pick up and drop off for JFK were at actually Avis, not Budget. You really want to be sure what route to take to return the vehicle at the correct lot. Fir some reason Budget's email confirmation is silent on that detail.
Car was gassed up and ready to go. Got a free upgrade to a Honda SUV which was great because I was travelling to Haliburton. Your agents at the counter were pleasant and courteous. One man showed me how to use the four wheel drive option in the car if I experienced snowy conditions. Loved the car. Comfortable and easy on fuel consumption. No complaints.
Excellent fast service with reliable vehicles!
Beautiful service I wish I could hire them
Likely missed entrance
(Translated) it is difficult to see the availability to rent a truck to move. It's as if on the site I can just rent a car or come from an airport ... I'm looking on the site ... it's really not easy. (Original) c'est dont bien compliqué voir les disponibilitéspour louer un camion pour déménager. C'est comme si sur le site je peux juste louer une voiture ou provenir d'un aéroport... j'ai beau chercher sur le site... c'est vraiment pas facile.
Worst car rental experience. They gave me a brand new car and the plate expired during the rental term. They called me to come in and get the sticker for the car. I was 350km away from the rental place. One of the tires blew up because of a manufacture issue (as per a tire expert adviser). As you can see in the pictures attached, the tire blew up right where a manufacture line was printed and no cuts can be seen past the main layer (if a knife or blade was used to make this cut, it would have gone right through the inside rubber too). And you can clearly see that no physical damage was caused to the rim neither. The tire blew up on its own while in a parking lot. The company charged my credit card $160 separate from my rental price, without letting me know of the charge or showing me a bill, or anything similar to it. I do not recommend this company at all. Enterprise is down the street and the customer service is 100% better than this place. Don’t waste your time. Update: After doing a chargeback with my credit card provider, the rental company could not provide enough proof (45 business days) so I won the case and the money was refunded back to my account.
Was able to get a small truck easily. Tried two Home Depots but was disappointed with no availablilty at Home Depot.
good service
Great customer service, actually I first booked with another rental company but due to poor service I switched to Budget, I'm glad I did :)
Good prices and convenient location (if you can find it) for a day rental near Old Quebec. It was much cheaper than getting a rideshare to Hotel de Glace and Ile d'Orleans that we wanted to visit. Upgrading to an AWD SUV because of weather wasn't an issue either.
Great service all the time!
Totally never ever gonna reant a car from any budget again. Will do Enterprise next time I have spent alot of money with Budget never another dime..Fort McMurray location should be shut down embarrassing to of even stood in front of counter. I was so talked to disrespectfully and will never let that happen again....
Had awful experience when returning car. The entrance to the parking garage was blocked so had to come in from the back an park on the upper floor. We went to return key, the guy at the rental office insisted that we drive it back to the ground floor. When we asked him to please handle it because we were in a hurry, he huffed and puffed and was not happy about it. We ended up waiting around for him to get the car because we were afraid that he might damage the car if we just left. Later he said it was not his responsibility to drive the car to the bottom level of the garage, but the booking confirmation said nothing about which floor of the garage, just the address of the building... and the entrance on that street was even blocked by a big Budget sign saying to use another entrance... He gave us a lot of attitude and passed another customer before us in the middle of our transaction, even though we arrived first. During this exchange, I noticed a sign behind him that said to return a car, you can park it anywhere in the garage and just return the key... Wouldn't rent from here again.
I have had mixed experiences when renting from JFK. From rude agents to dirty cars to unavailable reserve cars to under maintained vehicles. I feel like it is always hit or miss. I'm uncomfortable putting my name and reputation on the line for Budget.
First car I got had brake problems. 2nd car I got was disgustingly filthy, obviously not cleaned. In the middle of a pandemic. I was late and by the time I realized there was trash in the backseat and the splatter on the windshield wasn't steam, I was on the road and had to go. All budget locations near my destination had no cars I could switch to. Terrible experience.
Friendly staff from making reservation to drop off. Very easy pick up and drop off. Rented a Chevy traverse and walked away wishing it was mine. Excellent headlights I might add which was important to us not knowing the roads and drove on many narrow roads, very roomy for luggage and family. Fair value for car rental. Hope to have the same vehicle next time.
Kaitlyn assisted us today when we arrived in Kelowna, she was efficient and helpful getting our reservation sorted out and answered each of our questions. She was extremely friendly and suggested some places to see while in Kelowna! Great service from her
Service is great and cars are in good shape. The only drawback is the interior of the car is left with food crumbs and dirt from the previous driver. More attention is needed to clean the interior
I had a good experience and staff is very quick and helpful. I got 2018 model and it was amazing. Thank you guys.
(Translated) Good service, good price. There were blankets and a luxury devil included in the moving van. We had to bring the truck back before 2 am; we had plenty of rental time! Overall very satisfied! (Original) Bon service, bon prix. Il y avait des couvertures et un diable de luxe d'inclus dans le camion de déménagement. On devait rapporter le camion avant 2 am; on avait donc amplement de temps de location! Overall très satisfait!
Great service
We went out of Atlantic province, was told that it was unlimited KM. When came back, they charged us for the whole mileage except the daily quota even when we traveled many KMs inside the Atlantic province. Felt like we were robbed in broad day light because we trusted there verbal commitment and did not read the fine print.
All was good but this the first time I had to put a extra 200.00 . I think the worker Racial profile me and I have rented and pre-paid all before and never had to give a extra 200.00. I think it's time to go to another company to rent from. Cause everyone who has dreadlocks don't smoke...smdh at budget
Worst car rental experience ever. Budget tried to add extra insurance to a rental . Cost went from 295 to 695. They then corrected, the contract. I got home and checked amount charged, surprise, surprise... they charge 695. I called they would not correct billing, "could not change the amount it is ok We will correct when you return". I returned car right away canceled deal , they then tried to hold more money . It was cleared off but not for 3 days. Fraud is the term for here. What your back.
Parking lot so full after-hours and no overflow area indicated. Please provide pens for your customers if you want info about the car on return.
Just switched from another company because they raised their rates, I had been using them for the last couple of years, and honestly I'm glad they did, their service was no where as friendly or helpful, I didn't know what I was missing until now, Budget Rental, Great Service and Less Expensive wow wished I would of tried them long ago, listen up people drop those other guys Go Budget !
Excellent experience with the staff and service.
Use ENTERPRISE if you want a good experience!!! My review ifs the same as John Zapanta
Very rude clerk working at the airport booth. Horrible client service
Don't visit if you are under 25????
It was great experience. They are really professional and friendly. They give me 100 kms for free. Thanks.
They didn't rent me a car against my LDL, but that didn't stop them to block $500 on my credit card. Worst service in town.
Robots required, horrible service
This company crooks stay away people, i have been using enterprise now and happy.
Worst experience ever by rude idiots and b*tches that work there. They Cancelled my car rental I had booked online ahead of time through Expedia because I did not have a secondary phone number to give them while I'm traveling?!? So everywhere else was booked up, no buses or shuttles available so I had to pay for cab to Vernon which cost 100. one way. I called expedia and at least they gave me a credit for my cab fare. They also said they had a lot of complaints about this location and someone was going to get fired. I hope someone did because It sure messed up my whole trip not having a car rental. Rude and incompetent b*tches that work there. Not to mention them threatening to call security on me? Seriously. I also had to spend extra money by taking cabs around for my three day trip what a disaster. When you fly to other countries like Mexico they can't wait to help you out and they need to learn this concept here. I'm not there to appease them. When people get off a flight and have a reserved rental that's what they expect and have rights to.
They had a car available for me at very short notice, which is great, but the car was a little dirty when I picked it up first thing in the morning (they could have cleaned it overnight) and they did not have a key drop for returns outside of business hours... Fast and efficient service though. But there is room for improvement.
best place to rent a car so far
(Translated) Good experience can be better, however the car was not very clean and smelled of cigarettes. Be more specific about the choice of cars advertised on the site and at the counter, its not concord! The price can be better_ cheaper ... try! (Original) Bon expérience peut être mieux,cependant la voiture était pas très propre et sentait la cigarette.Être plus spécifique sur le choix des voitures annoncés sur le site et au comptoir, sa concorde pas!Le prix peut être mieux_ moins cher...essayez!
Great location on Hanwell road ,easy to find and close to hotels and shopping. The staff are very professional , knowledgeable and courteous .
Prices are just a bit steep (even with a corporate discount).
Always a good rental here, great service
(Translated) Good customer experience ???? (Original) Bonne expérience client ????
(Translated) I rented two cars in this office, they seemed honest and transparent, maybe a clean one to the cars before delivering them, however, all new vehicles (Original) Ho nolleggiato due auto in questo ufficio mi sono sembrati onesti e trasparenti forse una pulita alle auto prima di consegnarle però mezzi tutti nuovi
Quick no hassle service...
I made my reservation online and paid in advance only to be told at the counter that there's not a single car available. And I was sent home and spent WHOLE DAY to wait for their call as I was told there'll be some cars sent here soon which never happened.
I was very satisfied with the service
No issues! We received a brand new Mazda crossover and used it to drive up the coast. Was a great experience and Budget was great to deal with!
Got an excellent vehicle, great fast service, no complaints at all
Had a great experience here. They were able to get us the cheapest model on a last minute booking (just walked up to the desk after a flight). Had great service with a seamless return.
The staff are always friendly and very fast. One of my favorite places to get a rental car. Quick easy and stress free. My only recommendation is reducing the credit card hold, it can be hard keeping that amount on a credit if your limit isn't very high. Overall great service!
Budget was basically sold out. Ended up with a downgrade from a midsize truck to a small SUV. SUV key fob was dead so the push to start didn't work well at all. Pretty disappointed with this rental. Will be sharing my experience on Google and other social medias soon.
The vehicle smelt like cat urine. I could not get it exchanged before leaving for the trip due to the front desk lady, (far from “lady”) had no other solutions for the matter. Had car detailed/shampooed. Which should have been completed by the budget personel.
I did the reservation #44251404DO1 for a toyota camry (Full size) and just gave me a Kia Soul (Compact) , I felt very bad and until now my credit card has not received any compensation or adjustments for your fault , was my first time renting here and was disgusting????
these folks are always great everytime I need a rental. The cars/trucks are clean and ready to go when I arrive. The team are happy and helpful.
Worst customer service..
Fantastic experience. The person who was assisting me was either the owner or the manger and felt like he was practically a saint. Last summer I rented a car from Budget at the Pearson location and ended up with a NIGHTMARE. Luckily, this man took the time to listen to my story and take care of my problem on behalf of Budget. He cared about my situation, and was super pleasant to my wife and daughter. He didn't have to do this. He made no money from this, but he cared about the company brand and future customers. He called the district manager, solved my nightmare of a problem with billing and a botched inspection on pick up (my fault, should have done it before I took the car). If it wasn't for him, my vacation would have sucked. I wish I remembered his name, but I believe he came from Somalia(?) years ago. Great guy, super service. Thank you so much. I will rent from your location each time, and every time I am in Windsor, On. This guy will forever stay in my mind as an example of what customer service should be.
Friendly staff.
Return lane blocked. Might miss my flight. Do not use. Service rep said “I don’t know what to tell you”. Use any other company. Also affiliated with Avis so yeah don’t use them either.
Agree with others, great stuff at this location.
People are a bit rude
Overcharged more than $100 and tried to pin a damage on me. Never Budget again
DO NOT RENT FROM THIS LOCATION. Total scam. They wanted me to provide receipts for the gas I purchased - never herd of such a thing. I've rented from Budget and others dozens of times and have never had an issue, yet this location was absolutely awful to deal with. Was charged and extra $25 because no receipt was provided. Will never rent from them again.
Even though the location was closed at the time of my pick up; the instruction and the service provided by AVIS was flawless.
My son Sean is the driver, he highly recommends Patrick and the team at Budget on kempt rd.
At avis or budget If you don't open your eyes, they will open it for you, I hope ya understand what I mean
Mike is awesome
Efficient pick up of vehicle, all as expected.
The vehicle was in top shape and traveled well. The rate was extremely affordable and customer service was excellent.
Called for a rental. The Gentleman was so rude on phone. Forget it. Not going there
I rent a car from here. when I return the car, they don’t give me drop off??????? I need walk to home. I can’t believe it. OMG????Does everyone rent car here like this? Another companies are way better than here!!!! I won’t never rent car from here. ????
I booked online, and the car was ready. That's good!
Fair prices, great customer service, cars are always clean and running well.
because the rentals tank was not full when l received it, it was between 3/4 and full
This location is very very bad service and bad person there I don’t like that Place
Class act
I always come to this location even if it is not the closest to me because the customer service is excellent! Very accommodating and straight forward, I highly recommend renting from here!!
Excellent service and great people
Very professional a nice cars
Reservation booked online was forgotten, poor customer service at downtown location. Had to drive to another location to pick up vehicle.
Greg and crew at budget were accommodating, quick with what I needed, reliable and kind. Thanks for your help with my move guys!
Rented a car and it was a breeze!
VERY affordable for rental trucks. Quick and easy reltal process. Will definitely use them again and recommend.
Horrible experience. We had a reservation to pick up the car at 5PM. We arrived at the location about around 5:02~5:05PM (our fault, no questions), due to an accident on our way to the rental. When we arrived, they had already closed, we call the person in charge (Gary), we were told to come the next day and the car we booked would be available. We arrived at the location on open, they couldn't not find our reservation and the vehicle we reserved was not on the lot. When they finally found the reservation, they said it is up-to us to call them to keep the vehicle(even though we called the previous evening to make sure the car would be available.). They created a new request, smaller vehicle, 200km limit and more expensive than our original reservation. Although the person found us a vehicle, we were left feeling cheated.
The cheeking out took long. Their try charging me for things i don't need their gave me the wrong on the way out i had to go back i was there. 9am left 11am good luck
Good with me... budget has definitely made me switch from Hertz
I rent a car for 3 days and they charge me for 7 days also the car was full on gas and charge me for gas they send the receipt 2 weeks later this place it’s out of control
Professional staff, clean car. My FAST TRACK really paid off - In and out.
Great fast service. Present staff
Great Service
amazing friendly staff and the vehicles are very clean and brand new .
Car ???? was great. Everyone working at location were awesome!!! Everyone!!!!! Gaetano amazing!!!
Good service
Carefully check how much they charge you before you leave the counter. Straight RIP OFF
Exceptional, kind, and caring staff who went the extra mile in providing first-rate customer service and ensuring our rental vehicle was one thing we didn't have to worry about while we were going through a difficult period. No question, this will be our go-to rental counter next time we are in the area!
(Translated) Very friendly staff! I had excellent service! Thanks to the team! (Original) Personnel très aimable! J’ai eu un excellent service! Merci à l’équipe!
Rented a van from these guys and was pleasantly surprised at how quick and painless the process was. They really went above and beyond to help me out and I’ll remember that the next time I need to rent a vehicle.
I PREPAID for a 2 WEEK truck rental May 10-24. I had a family emergency on May 10th. and was in the Emergency room-but knew if I did not pick up my PREPAID reservation I would loose my money. I had another family member stay with my sister in the ER and took the train to the airport to pick up my rental. THERE WERE NO TRUCKS! THE ASSOCIATE SAID I COULD CANCEL THE RESERVATIONS LEAVING ME STRANDED! SAID THERE WAS NOTHING HE COULD DO ABOUT IT. I ASKED FOR A SUPERVISOR-NO ONE AVAILABLE. I ASKED FOR A PHONE # TO CALL A SUPERVISOR THE NEXT DAY-NO ONE EVER ANSWERS THAT PHONE. THE GENERAL BUDGET NUMBER TOOK ME TO A USELESS REPRESENTATIVE WHO COULD NOT TELL ME INVENTORY OF ANY OTHER BUDGET LOCATIONS TO GET THE VEHICLE I PAID FOR! LUCKILY I did not give up and 10 days into the rental I went to LI Macarthur Airport and was greeted by an associate who was willing to help me if I traded out the vehicle that evening in the next hour. I had to empty and clean the vehicle and fill up the gas. I asked if I could return the next morning but he could not promise the vehicle would be available. I inadvertently left my prescription glasses in the first vehicle so had to return the next morning! It was a blessing in disguise. I met the assistant manager , James Matthew who couldn't have been more helpful and pleasant. He made feel like a valued customer and listened to my story and how I even extended my rental by 2 days since i did not get the prepaid truck on time i was behind schedule. he said i could return the truck at either airport and not get charged extra. he gave me his business card with Budget contact numbers and email address. This helped me feel listened to and gave me options to follow up with the issues I became victimized by the JFK pick up center. I will be contacting Budget to commend James and the associate the evening before. But JFK needs to be more customer accommodating and PREPAID reservations need to be met on Budget's end-it is a contract that they hold the customer to.
Loved it
Always rented car with budget in past but never again gonna rent specially with this location at Winnipeg airport. Went to pick up my rental yesterday night on sep 13th which i Prepaid weeks in advance and the reservation agent out of his own ignorance refuse to give me car stating my license wasn't full. Even though same location rented me car back in April on same license. I went to MPI today to find out and MPI agent told me there was no problem with my licence it's just rental agent was too careless to check details on my license and I indeed have full license without restrictions. Not sure why budget hires incompetent people who dosen't care enough to check and accommodate customers instead they like to state and i quote" i can show you corporate policy". They definitely lost me as a customer. Cherry on top they didn't even refund me my money. Worse customer service ever . Hats off to nationals car rental for renting me a car. Wish i can give negative stars to budget and agent working on September 13th around 9 pm. Tall guy name started with H. Wish I could remember his name to write here.
Look for deals. Sweet new loaded cars.
Used this rental point 3rd time. The car corresponded to what I booked, clean and, operated fine. The guy at the counter was friendly, suggested additional insurance items but when I refused he was not intrusive. The facility is not luxurious but corresponds the neighborhood. Overall impression is positive - nothing to complain.
Great customer service. Fantastic staff!!
(Translated) Very bad service !! We steal $ 500 dollars and do not want to give it back when we are screaming on the phone! (Original) Très mauvais service !! Il nous on vole 500$ dollars et ne veulent pas le redonner pi on se fait crier au téléphone!
Car was clean, looking good, service was fast.
My entire life has been in storage at this facility since 2016 until yesterday. I have nothing but good things to say about the staff and my experience. Very helpful and when needed very understanding. Would recommend them to anyone
Staff is very nice and cooperative
Bad service got the car 40 min whit fir the car After i left airport no gas in the car and it need to be full in gas
New team in place for the last year or so. Super friendly, revamped office with soothing music and flowers (and fruit!). Unfailingly calm, helpful and responsive - even when I arrived too early, they fixed it. Good range of cars, all clean and new. Even do moving trucks with a little notice.
Fair company!
Thank you guys so much very good service ????????????????????????????????????????????????????????????????????????????????????????????????
Pat and Melinda have been nothing short of professional. I rent regularly for work, and so have a good sample size - friendly, flexible and understanding (especially for the not-so-tech-savy guy I am!!). I refer anyone who asks to this location. Thanks P/M!!
Very good customer service. Got a free upgrade.
Horrible experience and the reason why I have not complained earlier with because I was living in the homeless shelter! I recorded our conversation I had with the agent at the booth and the telephone conversation with the third-party supplier and they made mistakes a book the insurance and I had to pay insurance at a much higher cost. I hope someone will be able to help me get the money back that I spent on this rental!
When our flight was delayed, they didn't mind. We got a lower price because it made our rental just under three days instead of just over three days. We got a better car (Elantra) than expected. The gas mileage was great. The staff was pleasant. Drop off was especially easy.
Nice location in Markham
I called to ask if they have a 7 seat car. The guy was rude & kept asking unnecessarily questions. Assumed I did not have an insurance. I advised it’s for a family trip to toronto & he started saying he needs proof. Proof of what...he then hung up saying I cannot do business with you. I don’t understand how they have such a bad service.
Terrible place. They cannot guarantee a reservation. Made a reservation 2 weeks prior only to be called few hours before my rental that dont have any car available. Do not bank on these guys if you have an important / urgent trip.
Good options. It's sort of combined with a dealership. Had to wait a bit at times for help. The access to it can be a bit confusing for the first time. However nice service and staff.
The guy at the airport was unprofessional and extremely rude.
Fairly good. New cars and in perfect shape. You need to book on the internet using price-line or any other intermediate market places for better rates. Walk-in rates are very expensive in summer. The insurance is overpriced , book your insurance online with the car for cheaper rates. Delivery and handover of the car is painless and very smooth. Team is helpful and kind, but not equally trained as I hvlave noticed.
Just need a visa and your good to go. Faster than other places in the area.
I got an almost new truck for a day. Very happy.
An Amazing employee helped me with packing in the storage room
The service was remarkable; the agent at the counter picking up and returning was courteous and professional and made me feel like the most important person at the time of service.
A bit pricey but professional staff and good units -- especially Toyotas
Waited 2 hours in line Very slow and old fashion service
Bad attitude staff. Was returning a moving truck and my friend was literally 2 minutes away and they were about to close. "If he's not here at 5, we're closed." "I don't get paid after 5. Just a couple of nasty smirks and gestures the two guys let out. One guy literally walked out right at 5pm. The other guy was rushing to get out while I was still inside at 5:01. My friend arrived and the dude gave so much attitude. He still took the truck back, recklessly drove it near the office and was throwing tantrums. Processing the return took 2 minutes. Come on now! I'm starting to think what their manager is like for them to behave in this manner.
Quick service and staff was helpful. It shares the office with Avis car rental. Though parking is limited so have less cars here. Better to book in advance
Great and smooth condition cars,good price and good service
Good car rentals and vans that only open Limited hours but easy to deal with.
I want to get upset with the people that works there. I want to get upset with the manager. However the real person or company to hold accountable is Budget. It’s not fair to not properly staff employees when you have a significant amount of car rental bookings. If you’re trying to remain profitable by having the most bookings and PURPOSELY not staffing correctly. You’re company won’t be profitable for long. I’ll definitely pay more for a company that offers quality service. i.e. National or Alamo.
Nobody at the counter to assist me when I am returning the car keys. Went to the parking lot to find any attendant nobody was there as well. Asked the help of other company representative “National” to help me did where to drop the keys since nobody is assisting. Should have gone to National instead not Budget!!
I have been renting at this locations for over 8 years both for my business and personal, with the high standard towards customers I will recommend anyone to them for a short rental or long.
That same morning I was suppose to get a car from a company called Avis. They were completely horrible. Horrible customer service and not willing to work with me. Within minutes I needed to find a car and I went to Budget in hopes. Not only was the customer service superior but they were able to get me a car with a booster seat and carseat quickly. I want to also add they had a huge line and helped everyone efficiently and properly. This alone had me so happy and turned my day around. I will forever be a budget supporter if I get his service every time.
No issues as it should be. Car was great. Quick and easy out of airport. Issue coming back with check in agent as no connectivity from garage. Easily rectified. Friendly service. Budget doesn't disappoint. Thanks very much.
Horrible Customer support, No trust, Charged double from nowhere, careless. Charges in name of late fees are insane. I booked SUV from Budget this location, from Sunday to Monday 24 hrs, I was at Kanata, Ottawa location around 10 a.m. in morning booked car for 11.00 am to 11.am, initially we booked mid size car, changed to SUV added 2 drivers, signed agreement and all it took almost 11.00 am, however, they noted pick up time 10.11 am time from nowhere (This I got to know after calling to there customer service). I didn't know late charges so, I called early in morning to store, but no one picked up. I returned late around 11.30 am but again they noted 12.05 so they calculated 2hrs late = 24 hrs, charged for 2 days rental, how stupid and silly... easy money. So, I called and inquired about whole issue, got to know they even charged us for additional drivers for 2nd day, insane. Agent removed that charges and refunded 15% of late fee charges, refused to further help, took email for support same, No customer trust, service and values. Either never book car or beware of this issues, they will charge you more than double from nowhere. However, Location service was good in terms of clean car and quick drop off
I was told over the phone if I showed up at 8am I would get first pick, so we did just that. We rented the crossover 6-passanger SUV we needed. They over charged us by $100 but when I called to explain they refunded it. Good customer service.
Friendly staff
It was an absolute pleasure to work with Patrick and his team at this location. They went above and beyond in customer service and flexibility when circumstances changed. They responded to inquiries right away, and I appreciated the rapport and trust that was built immediately! Patrick and his team are the best- A huge thanks to him and his team!
I have to wait a lot to get a car moreover I have to go to another place to get a car. The other location budget car rental receptionist tried to rip me off by charging me more. Finally, I came to know and I save my money. Please don't go there unless and until you have a promo code or discount, because you are paying the same amount to another place where you get good services. Don't go to this location 2746 Yonge St, Toronto, ON M4N 2J2.
Great customer service, with complementary like water or soda! Friendly staff and they get you the best deal for you whatever your need may be if you let them know in advance! Would definitely recommend! Kudos Team Budget/Avis✊????
Top rental place. I rented a Mustang convertible and everyone loved it! The staff is amazing, and they're very accommodating. Goodluck guys! Will do business again :)
I had 3 vehicle with maintenance problems and 1 that was not cleaned at my last rental .
Great staff, hooked me up with an awesome truck while mine is in for repair. No down time from work! Wouldn't go anywhere else.
This place is the worst place in earth, very rude security guard and unprofessional management. I will give this place 0 star rating if was possible.
fantastic
Very much disappointed. I requested for 7 passengers, and got 6 passengers. And tried to connect with the agent, on hold for more than 30 minutes and did not come back to. Very difficult to accommodated 7 passengers with 6 passengers vehicle.
Easy to deal with no hassle and was cheaper than the other Cars companies
The ease of my whole rental experience. From the booking to pickup and returning my rental vehicle. A free upgrade and the condition of my rental was a big plus.
Rented a car from there. They requested the tank to be full on returning the car. I filled the car in Kimberley. I had to produce a receipt to prove that I filled the tank. I filled the tank in Kimberley. They said I needed to fill the tank in Cranbrook. She made me go to the gas station across the street and I put in $3.00 of fuel. Icbc was paying for the rental and the clerk still did not have confirmation. She didn't even thank me for renting a car from Budget.
Everything was perfect and timely. Staff were courteous and the car was a good vehicle
Horrible service when picking up the vehicle that wasn't what i reserved, and when ask about it lady was rude and disrespectful about it ..
Horrible service
(Translated) Good service (Original) Bon service
Do these people ever answer their phone?!?
Very easy and economical to rent ...
BEWARE OF UNKNOWN HOLDS: At first I thought this place was really good, they were accommodating and answered all my questions. I told them I might return my rental a day early they said no problem I'd only be charged for the days I used it. When I returned the car I decided to pay with a different card than what I gave them at the beginning; again they said no problem. However OVER a week later I had a hold on my original card for the final amount even though the transaction was processed on the second card I used. I called them, they said there was no hold and talk to a manger. No manager called me back so I had to call again and still no one had an answer for this and I was told to call Visa. Visa then told me to get it removed I'd have to have the merchant call with an authorization number. After going back and fourth with Budget Customer Service and Visa for 2 hours, finally ONE person at budget told me that when you switch cards they place a hold on the original card to make sure the transaction passes on the second one. The hold usually drops off once this is confirmed but it can take up to 7 business days. I was in AWE that out of the 3 people I spoke to at the car rental location and the 3 people I spoke to in customer service ONE was able to tell me why this happened. BEWARE of this trick when/if you change your mind on which card to use, because no one apparently knows about it so you won't be told.
(Translated) Good service (Original) Bon service
Terrible service on the phone and no knowledge of out of provinces licenses. I'm a 26 year old female with an N license from Nova Scotia, which is equivalent to a g2 in Ontario. Planning a trip home to see my mother who is ill, and after my disappointing conversation with the employee at Budget, I called Enterprise who were not only very kind, but also very knowledgeable and accommodating.
Good car, good service and overall excellent
Very friendly and helpful staff
Booked a car online , pre paid and when I arrived to pick up my car they said they didn’t have any of price range available and i would need to pay more. And if you don’t pay more they wont do anything you will need to call Budget to cancel the reservation.
right away service was deliver to me . the vehicle was ready for me when I arrived, the return process was fast and easy.
Friendly and helpful staff.
Bad service !!! No cars !! What a joke !
Awesome
Very nice, GREAT CAR VW Passat. NEED TO WIPE INSIDE WIND SHIELD Better. There was a film from being closed for awhile. All cars get it, especially new ones. It’s very annoying. Downside is my wife wants a VW Passat now. ????
Clean gassed up cars and great customer service
Staff are really helpful and friendly 8)
Didn't bother to follow up with my insurance company to finalize rental. Stated on the phone they would have it done by 4pm. Showed up at 5pm and nothing was done. If I could give 0 stars I would.
The employee who took care of me was wonderful. All around great service
(Translated) The best rental company I have ever made is easy and convenient (Original) افضل شركة تأجير لدي معاملتهم سهلة ومريحة
Not really a good place to rent a car. They do not have many options. Also i rented twice and the condition of the cars were just satisfactory. Staff doesn't look so friendly, no smile, nothing. They however look too busy. You may have to wait sometimes. Lastly, the worst part is that they lock their parking lot after working hours. So if you plan to leave the car after office hours, then you cant.
The staff here were amazing. I HIGHLY reccomend this rental vehicle location.
I’ve visited this place many times. Roy is the best guy ever! Perfect place to rent a car, and it’s very close to a petrol station which makes fueling before returning the car much easier!
I had an excellent experience with the staff. I received a quality vehicle for the price. The staff at this location are friendly and very helpful. I would rent from Budget at the Winnipeg airport again.
Do not rent at this place... Customer service is horrible the clerk didn't not check gas level when he gave us the truck. Now he want us to pay for full tank even is the truck was not full to begin with. Also the clerk didn't car of any explanation the only thing he was saying is that is doesn't care of this job and is was quitting in 2 week. I would not go back to this location ever again
Great service!
Counter service was rude, car not ready... had to downgrade. No car snow removal brush for our ski trip. Overall experience was terrible. Having traveled extensively during my career I have never seen anything this bad. From reading reviews with close to 50% being a “1” out of “5” this says something. Stay away...
No hassle. No worries. Good experience.
(Translated) The owner was able to meet my urgent need, following a cancellation by UhAul. He was honest and generous with his time. (Original) Le propriétaire à su répondre à mon besoin urgent, suite à un annulation de la part de UhAul. Il a été honnête et généreux de son temps.
Worst rental car experience ever. Budget stinks, this location terrible. I spent 1.5 hrs in line to pick up a car. There was only 15 people ahead of me and budget had 3 people working the booth. That means they averaged 18 minutes a customer for people that had reservations. Then they didn’t even notify people when their car was ready. We wasted another 20 minutes to then walk out and see our red Camry parked. Finally got car, started road trip. It was 90 degrees and car’s ac didn’t work. We spent 8 hrs driving that day in NY traffic in a 90 plus degree car. I called budget and avis main 800 # at least 8 times, zero people answering phones. Automated system transferred you to fast busy or disconnected even when following book new car prompts. Company seems to be in complete shambles. I have tried repeatedly since to try to get my concerns addressed. They don’t care at all. They definitely live up to their budget name customer service wise. Do yourself favor. Rent from national or enterprise. Budget is not worth the aggravation.
When I called and told the agent that my flight would arrive much later than planned on a prepaid reservation. he cancelled the first reservation and rebooked another prepaid at an even better rate. Very easy. He told me Budget would refund the first reservation. That didn't happen yet but I assume they will do that soon
There were 2 people in front of me and 30 minutes later I was served. There was only one staff person on at the time and he was basically being run off his feet. He was efficient and friendly. The car was clean and fill of gas. On returning the vehicle there were 2 staff members! Overall, a good experience. They followed Covid-19 protocols.
Terrible place, DO NOT COME HERE. I came in and the lady tried to charge me $150+ to rent a cube truck for the day when I was quoted $75 when I called in. Also didn't allow me to use my corporate discount. When I questioned it she seemed offended. You could tell she's definitely someone who hates her life. I walked out and she muttered something under my breath as I was leaving. Not professional and tried to do a bait and switch on me. I went to the farther location close to the airport and got the truck for $75 PLUS my corporate. Would recommend going there if you don't want to get ripped off.
The vehicle was clean, fueled up, and as described on the reservation. The staff took their time to familiarize me with the car. I am visiting Hamilton again in 3 weeks and will rent again from Budget on Main Street East.
Very poor customer service. I meant to give them negative star but had to give 1 star so I can put my comment. They now owe me At least 2 stars.
Crooks! Didn’t mention about no upgrade charge.when asked he said upgrade charge and that I already prepaid it.so I would just be putting a temporary hold on my card that would come off.to find out later he did exactly what he said he didn’t do.should’ve been straight forward with the upgrade charge and let me the customer decide wether I want the upgrade and not choose for me and then lying to me about it.
The staff were extremely polite and they treated me with dignity and respect. They answered all my questions and they were quick.
Worst service, you pay an extra 300 and they find ways not to refund the full amount, customer service worse at explaining things, you have to wait for the car, I regret using this company. I didn’t feel welcomed prefer the other companies never using budget services again lesson learnt.
We booked in April for an August pick up and PRE-PAID for the rental in full. Upon arrival Avis did not hold our reservation or have a vehicle for us - despite 4 vehicles of our class sitting on the lot. We missed our accommodations due to them no honouring the agreement. Staff tried to help but will not cover what we lost and have only offered a free 2 day rental in the future (in US only with loads of conditions).
Great cars at a Great price. The sales people were very friendly and helpful.
Wonderful and helpful service. Even though it was extremely busy, staff was friendly and helpful. Will rent again there.
Friendly staff, nice location, got an upgrade without being charged, definitely come back again!
very nice and clean office and staff, they even offer a lot of snacks apples and bottle of water
Good customer service at the counter. However the car was not as clean as I expected it to be. The interior was dusty and the carpet was not vacuumed. The back seat had long grey hair on it.
First of all, the time. I waited for over 2 hours for my vehicule. 2nd they didnt even give me the vehicule i rented, 3rd i had to pay the new vehicule.
Affordable vehicles, nice new models, good customer service.
Good friendly customer service. Explained things well and validated my concerns well.
Friendly staff. Location is hard to get in and out of due to local traffic
Very bad experience they punched all my tires because it doesn’t work.I don’t recommend them visit them .Obviously it is not first happening to people I understood from ripped tires on the side
( actually avis i rented from) Friendly gentleman on front desk. Easy check in. Vacuumed and cleaned car before we left.
Everything works very easy. Always new cars
(Translated) Good service (Original) Bon service
I don’t care who knows my name or sees my face budget Rent-A-Car only fit me bad information I went to the car with my license and my wife’s credit card and after they took my money and I called to confirm that that was OK they told me yeah …
Terrible customer service experience. Front staff rude and arrogant, having too much power when picking up car in the location.
Good service picked up Budget car rental from the airport and I was able to drop it off at this location without any trouble. Decent price for 4 days booking direct from Budget website. Good location but a bit tricky to get to the place by vehicle but easily accessible by bicycle if you are renting a bigger vehicle.
Always had great service here, if you're going to post a negative review at least have the balls to use your own account
Lack on winter tires on their vehicles made for very dicey situations.
I rented a car with Budget for a weekend trip. Overall I had a very good experience - the price was competitive, the car was in good conditions and the pick-up and drop-off was quite fast (in both occasions it took me around 5-10 minutes). It also helped that they are located very close to a metro station. Recommended.
I would highly recommend Budget for your next rental requirement. Car I received (Full-sized car, Ford Fusion, AWD), was excellent on fuel, easy to figure out the, what appeared to be complex control system (Entertainment, Climate control, etc). Only complaint that I have is that being Winter, a jug of windshield washer fluid was not provided nor was an ice scraper / snow brush. Found this very odd and was a slight inconvenience since, where I did travel to, did receive a sizeable amount of snow and I had no broom or brush at my disposal. Needed to wait for someone else in the parking lot to offer one up. Aside from that, I would rent from Budget all over again. Great price, excellent value for vehicle I was assigned.
No rent for foreign drivers license holders.
Great quality cars
The car was in great condition and the experience was fairly seamless
great quality and service
charming and efficient. Good value for money. Easy access to car and easy drop off. Everything you need in a car rental. Also, they had winter tires on the car. Thank you for that. It is so annoying, driving in a snowstorm, without proper tires.
Simple& easy. Great experience
Overpriced. Just plan a little ahead and go with Discount car and truck rentals.
Good price, fast and effective response. The car clean, low mileage, all good.
Showed up at 10pm for my reservation. The other lady said the employee had already left and shutdown the counter before I could pick up my rental which I booked several days in advance. Call head office and they said it should still be open until midnight. No luck, no car and had to stay at an expensive hotel
Great people With great service Good luck guys Thanks budget For such stuff you have
Very helpful customer service. They will tell you in details.
The female receptionist has poor customer service skills. I would reccomend phone training skills be provided in job. Rude tone of voice over the phone. -June 8, 2021 in the afternoon today.
Great staff at the Kept Road office, always helpful.
Very pleased with the service. Great price, very friendly (before i even stepped near their desk a friendly gentleman at the counter offered assistance with something unrelated to car rental), and professional. No complaints at all. Got everything i expected and much more. Highly recommended.
It was easy to rent. The vehicle was ready when we arrived. It was clean and everything was in order. The return process was easy. All good!
New employee at the counter and not enough training. Car was good. Check in took a long time. OLD printers - dot matrix.
Worst car rental ever first and last time dealing with budget at jfk I have been here already an hour and 20 mins they have 3 senior citizens working the counter and to top it all off its covid and the place is packed about 40 people cramped into this little place over all last time I rented with Payless here at jfk they were excellent but budget it's the worst oh and I forgot to mention nowhere to park your car so there's a 50/50 chance of getting towed I wish I could give 0 stars ???? and one last thing realize that normally other sire reviews have a response from owner or corporate yet none of that for budget shows how they work
Exceptional customer service Don and Kari!
TERRIBLE CUSTOMER SERVICES. Rented full size Sedan. When showed up they gave me Mazda 3(mid size sedan), incapable to drive in snow. They lie it that it's full size. I had to leave Vancouver in an half hour. So in last minute they hand me SUV with extra charges of $100 per day as they have no Full size vehicle. No discount. Rented first time from Budget - WORST EXPERIENCE. Coming back to return they said sometimes we call Mazda 3 as full size sedan sometimes not. Trying to make me fool.
I have to fight with the security guards to get my ride to pick me up from the truck when I have things to offload from the truck. It literally doesn't make any sense I'm not gonna walk 100 pads and 5 wardrobes to the exit, that's just stupid. A few let me them in with no problem, but I can't understand what the problem is that you don't allow it. And why don't you have a trash bin at the front to throw out some trash from the front of the truck.
I would give less stars if there was an option - after renting a car for nearly two months to deal with a death in the family, I returned it only to have to argue my way out of them trying to overcharge me an entire week; spent over an hour there fighting for the correct amount and they wouldn't give me a final invoice to prove the amount I paid (which wasn't a small fee). For my trouble, I was discounted a pidly amount and then they charged more money (including the discount) to my card a week later, after telling me they would contact me before charging me for any additional fees (which they didn't see me owing). DO NOT RENT FROM HERE.
Very accommodating in getting a vehicle that would accommodate a disabled person. The initial vehicle was too high for the disabled person
.
Funtastic
(Translated) Gorgeous (Original) Splendide
Helpful staff. Friendly. Car was clean and reliable.
Had the unfortunate luck of needing a quick rental when my car broke down on vacation. From the first phone call to the pickup at my location, to drop off and return, every staff person we encountered was phenomenal. Thank you all for making a stressful situation so much better, it truly made a huge difference. I hope i won't need another emergency rental again, but I would absolutely recommend this company.
Good service. Knowledgeable staff. The only suggestion I would offer would be to knock down the amount of paperwork and signatures and initials needed. Its Covid time people, streamline the process! It'll help keep your staff and customers safe!
(Translated) Very nice and pleasant !! (Original) Très gentils et agréables !!
Helpful staff, good rates
My truck was in the shop for service and had nothing to do so we rented a fun car to pass the time. Got to see a bunch of the area and my daughter absolutely loved the car. Customer service was amazing and the whole rental process was smooth sailing. I'll be back for sure.
I used them to rent a car back in July for 4 days. Though I booked the car online and already paid for it. When I was there to pick it up, I asked them if I can upgrade to a pickup. They were very helpful and upgraded from a economy car to a pickup. The process was easy and within less than 15 mins I got a 2016 full option F-150 pickup. I will sure use them again when visiting Edmonton.
Dirty cars with high mileage. Returned car with full tank of gas and still was charged for some gas. What a racket
Budget had informed me that this was a Fastbreak location, which turned out to be incorrect. Not their fault, more of a fault at Budget’s end. The entrance is a tad tricky to find. So for future renters, just enter from the gate with the keypad. They’ll automatically open once you pull up to the entrance and come to a stop, and for the exit the employee will give you a code that’s only valid for 10mins. They gave me a brand new Kia Soul. It only had 6kms on the odometer. Car was clean and had the new car smell and some of the stickers. It was a breeze dropping off the car as well. This is a generally busy location, so you’ll see employees working, smoking, sitting on chairs, etc. Good alternate to the airport location.
They were able to fix a minor hiccup quickly and had my wive on her way. Thank you!
Muhammed Azeem lied to us and told us we could pick up the vehicle for the weekend. He then charged us an extra day so we returned the vehicle 12 hours later without ever having removed the vehicle from the rental lot. He still charged us $285 and said the vehicle was unavailable. He first told us he was open Canada day and that why we came and paid on the Friday, but then he we here on Canada day, Saturday morning and he could have rented it to us then without trying to rip us off. He is a liar, cheat and thief. Avoid this location.
Had a terrible experience with the owner operator at this location .A few random pet hairs left overAfter we detailed the car, and they charged us $250 ,To vacuum out the car .Could never recommend this place Horrible experience overall
Friendly service
I always use Budget Car Rental !!! I find them to be the best for Car rentals !!!!! Check them out
Our first service agent half-assed all our paperwork so we had to redo a bunch on car return.
Poor customer service...terrible drop off location.
don't leave your wallet in the car. they will steal it! they stole my 200 dollar cash and 900 dollar valued wallet and dumped all of my cards and driver's licence at the ocean shore. this is how they treat the customers in stupid and disrespectful way
This was without question the worst car rental experience I have ever had. They were robbers 1 day rental from Kelowna to Castlegar was $500. I will never rent from Budget again. Crooks!
Would give zero stars if I could. Movers never helped, upper management didn't reply. Absolutely trash.
(Translated) Customer Service 0/10000 the Worst Car Rental Company (Original) Service à la clientèle 0/10000 la pire compagnie de location de véhicules
The price for the car was very good. Customer service was excellent. It was a very clean car. Pick up and drop off was very fast . I will definitely used Budget service again!!! Thank you,Marilyn.
love the experience dealing with budget
Very friendly, professional, and quick. Well done. Thks
Awsome food....will be back...
Was supposed to be getting a vehicle from them today...my own burst into flames on the Coquihalla Hwy on Sat....after returning from a service appointment specifically related to me telling them I was experiencing engine trouble. After reading the reviews on here about the suspect charges to people’s credit cards, failure to return deposits, vehicles being given in unsafe conditions (bald tires), and mysterious charges showing up months after the return of the vehicle, I called Budget to ensure they knew this was being paid for by ICBC Roadside Assist, and said I wouldn’t be providing my credit. Immediately the tone changed with George, and he said if I refused to provide a credit card then they wouldn’t help me. Why do you need my credit card if ICBC is paying for this and I can provide you with my claim number? I had also had to change the vehicle they reserved for me last night...the dealership had told them I drove an SUV and they were to give me something similar...well they had reserved a Compact. I’m my grandpa’s care provider and chauffeur...due to severe injuries he suffered fighting for his country I need a larger vehicle to accommodate his mobility issues and devices. Will NEVER use Budget for any reason if this is an example of the service they provide! If ICBC is fitting the bill...you do not need my credit card unless I opt to purchase additional coverage.
(Translated) Booked a car in advance, paid with a credit card. I flew in and ... the car was not given due to the fact that the credit card was prepaid, although there was money on it. And he offered to pay the security deposit in cash. In short, I had to travel by taxi and partly on foot. Now I will knock out the money paid back! (Original) Заранее зарезервировал авто, заплатил кредиткой. Прилетел и... машину не дали из за того что кредитная карта предоплатная, хотя и деньги на ней были. И предлагал заплатить страховой депозит наличными. Короче пришлось передвигаться на такси и частично пешком. Буду теперь выбивать уплаченные деньги назад!
Make sure to check the gas before you leave! They seem to have the habit of giving you a car with half a tank full. They are also usually late. If you book a car early, you’re going to be waiting at least 30 min while they clean it. And still, there may still be garbage inside.
After renting a van for a week in April 2019, we returned it and filled it with gas, as requested, at the gas station nearest the airport. When returning it, the vehicle was inspected by the budget/Avis staff and everything was signed off on. We then received a bill several weeks later claiming we had not filled the tank. I called and left a voicemail explaining that we had indeed filled it with gas and had the credit card purchase as proof. I received no response. Nearly a year later, we received a notice that budget/Avis sent the fee for collection and that we still owed. We paid it rather than deal with the collection company, but we will no longer use budget/Avis while travelling. Warning to others, keep copies of gas receipts as proof as this business may try to scam you as well.
Awesome service, helpful staff, and my favorite rental car company.
Terrible service, called to book a van 2 weeks in advance. Showed up at the location to pick up Van no managers or assistant managers were present. The only person was a employee who had no idea what was going on. Tried calling the owner to see what time he would arrive, he kept on saying 20 minute well an hour goes bye and no show. Everyone at the store waiting for a vehicle made other arrangements.
the most courteous and helpful team
Rental was in terrible shape and cost me far too much! Love Budget cars normally, but this one was really subpar and it was by far the most expensive rental price I've paid...
very informative with good service. quick & efficient..... the official choice when MoveALLofIT is traveling.
Great company to deal with! I flew in late at night and needed a car to get back home. The gentlemen served me quickly and gave me a great rate on a nice SUV! I also like how Budget took the initiative to put a booth on the side lot unlike all the other rental companies! Means I didn't have to walk all the way back to the other side of the airport when I returned! Greg who checked me back in was great to deal with as well! I wouldn't use any other car rental company at the Kelowna airport other than Budget!
Return set up at JFK is beyond horrible. No people, no SIgns, actually no Budget. Sat in driveway 10 minutes until random dude told me to go toAvis- No sign. Then I drive to Avis the entrance as posted is blocked. One dude in the booth does not want to walk out to me and waves his flashlight like I know what the FXXX he is talking about. So becuase he is lazy I have to get out of my car to walk to him and he says I have to drive in the exit lane- no signs or markings just thats the way it is, if want to complain, he just works here do inside. Inside no manager. WOnt use buget again
Called in asked for a cargo van, the staff said they have only a cube van available. So I drive there and asked to book the cube van they said they’re sorry they thought I am asking about the price! Not reliable, neither trustworthy.
Speedy service, vehicle OK, no one to take you to vehicle pick up so best to photograph car condition, fuel etc for future reference. Reasonable price.
Great service well priced awesome staff
Very nice and fast. Great service this morning picking up the car
TERRIBLE EXPERIENCE - Moving Day - "Sorry WE DON"T HAVE YOUR VAN FOR YOU" It was the morning of my moving day and my Mum had rented a truck to drive from St. Catharines to Burlington, make a move across Burlington, and back to St. Catharines. I had to get out of my current living situation and had asked for the help of family friends, one of whom had to be back in Niagara for 3pm. My Mum had called about four times during the week prior to moving day to make sure the van would be available first thing that morning. At 8am on moving day, Budget Rental called to say "Sorry, the person who had your van hasn't returned it and we can't get a hold of them." WHAT?! I needed to move and had to do so within a few hours, and suddenly we don't have a moving van? Budget offered NO solutions, help, OR discount. We had to rent from UHaul and when we asked for a print out of the receipt from Budget to see if UHaul would do a price match, Budget refused to give us one. What an incredibly unprofessional and unreliable company. They were hardly apologetic and had no extra vehicles available. Do not rent from this company unless you're flexible with your moving plans and don't mind receiving no compensation when your plans get messed up.
Excellent Service! Competitive rates.
Great customer service, decent prices, clean cars!
Expensive. Lots of "extra" charges. I walked out, went to Uhaul and got the same vehicle for ⅓ the cost.
(Translated) We received a damaged vehicle and luckily we had pictures taken before leaving, because when we returned from the rental, he tried to accuse us of having damaged the vehicle. If you have to rent a car, go somewhere else! (Original) Nous avons reçu un véhicule endommagé et heureusement qu'on avait pris des photos avant de partir, car au retour de location, il a tenté de nous accuser d'avoir endommagé le véhicule. Si vous devez louer une auto, allez ailleurs!
This was, by far, the best car rental experience I've had. The check-in was painless, and when I asked if there was anybody out by the cars to help me with my bag (I have a broken wrist) the lady at the desk called out and the guy helping with returns came right over to help with my luggage. When I brought the car back, the same guy was there and grabbed my bag out of the back for me without me needing to mention it. The staff here were excellent and I will not book anywhere else if I pass through Winnipeg again.
Best prices in town. They gave me a ride home after. Very friendly & knowledgeable staff
Because the service was great and the staff are always helpful
Fast friendly service
I needed to rent a car one way from Sydney to Halifax and this was one of the only companies I could do it with. Staff was very friendly. I called with one day notice and got a car no problem. The Car I got was brand new and very clean and nice to drive. The Drop off in Halifax was easy. I will use them again for sure.????
SCAM - AVOID THIS COMPANY Waited 40 minutes for pick-up. Clerk tried to downgrade us to a smaller car. Charged over $100 dollars in gas, for no reason. I filled the car up around the block after burning through half the tank. THEY ARE STEALING PEOPLE'S MONEY. STAY AWAY.
Quick, professional service. Car was clean. Extra Star for the Prius. Good business should succeed.
Good vehicles. Nice staff.
I rented through a few different companies and budget is by far the best one hands down.
Really great staff, affordable and great customer experience!
I booked a vehicle when go for pickup no one in the office wait there for 2 hours
(Translated) Good (Original) Bon
Rep has given outstanding customer service. I had to rent car for 1 day to cross border. She allowed me to pick which vehicle I want, price was decent. I have been coming here for long time, she delivered excellent customer every single time for last 13 years.
Allways being receive with a smile and Great services
Wasn't impressed with how they explained pricing our rates. I'm sure I want swindled, but I won't be going there again. Truck was in awesome shape.
I have been renting from these guys for years. I'm talking 2-3 times/month usually. I can't say enough good things about Andrew and how great his customer service is. I would highly recommend them as the only choice if you need to rent a car.
The Hamilton main St location does not have a washroom
No point in calling a travel agent, concierge service or Expedia. If you have any problems with your travel arrangements just ask to talk to Morgan. Travel problems seem to go away then.
The truck I rented was dirty and it needed new brakes. When I told them, they replied "ok the garage is right across the street. " We'll get them fixed. Never mind trying to makes things right for me. Not an offer of ANYTHING. So I guess from now on, it's U Haul I'll call.
The workers were helpful, the check in process to return the car was easy, and unlimited mileage is a very convenient feature.
Great FAST service, really great prices! Quick and easy, no hassle rental!! Will use them again everywhere i go! Friendly service, open late if you have a late flight!!!
Great car selection and unlimited kilometers.
Good prices for car rentals.
My Worst experience for renting car!
Can't reccomend this place enough! Omar went above and beyond to help me out to get a rental last minute on a Sunday and was very helpful and kind.
Because the service and customer were vert helpful
Bad service and cars arent worth the money
Amazing service and kind staff!
Good prices
The car pick up process was just simply awful. I stood on line for 2hrs, when I already utilized the self check in.
As far as Budget overall I have no complaints. Rented a car in Charlotte, NC and drove up North. Service at Charlotte was fast and corteous which is impressive because it was a Sunday. Car was clean, and proof of desinfecting the interior (due to COVID) was left in plain sight. My only compliant with the location at JFK is that apparently Budget is part of Avis now however the old parking sign and GPS coordinates have not been changed. So when you drive up to the Budget parking lot they have placed two cars with writing on the back windshield that this is the incorrect location and don't return the car here. After moments of pure confusion, and trying to call Budget about info, only to be directed to the "friendly" phone automated system, we asked an employee of Hertz where to return a car for their competitor. While this is not a big deal in hindsight, if you are late with your return the rental car companies will charge for the extra day. Hence the stress and panic although we had timed our arrival perfectly thinking "just follow the signs and the GPS". Is it difficult to take the old Budget sign and to afix it under the Avis sign so it can be visible from the road? Maybe. I don't know.
(Translated) SCAM! Internet reservation at $ 53, on site we are asked for $ 80 for no reason! And a month later, without warning us, we were charged $ 35 for gasoline when we had refueled as at the start (it was only half when we got the car). It has been over a month since I have been told that I will be reimbursed and .. still nothing! After contacting customer service I am told that no refund request has been made by the Hilton branch. INADMISSIBLE. (Original) ARNAQUE ! Réservation internet a 53$, sur place on nous en demande 80$ sans aucune raison ! Et un mois plus tard, sans nous prévenir, on nous prélève 35$ de frais d'essence alors que nous avions remis le plein comme au départ (celui-ci n'était qu'a la moitié lorsque nous avions récupéré la voiture). Cela fait plus d'un mois que l'on me dit que je vais être remboursée et.. toujours rien ! Après avoir contacté le service client on m'explique qu'aucune demande de remboursement n'a été effectué par la succursale Hilton.. INADMISSIBLE.
I was very happy with the kind of car that I got, which was a jeep. However, I left my office on a very stormy and snowy day at 8 pm and could do not find a scraper or brush to clean the snow. It was covered in snow and I had no choice but to start driving in unsafe conditions without brushing the snow away.
Great customer service. Darryl is always able to help out with rentals when I need it.
I was aware of the low rating and thought that it would not be so bad. Well, first, there was a mismatch between the price of my reservation on Expedia ($473.34) and the price when I'm there at Budget ($491.87). I argued with the person at Budget (Matt), but he repeated that it is normal because there are some taxes not included by Expedia. On the Expedia reservation, there is a clear line for Taxes and fees, so, Budget is tricking Expedia/clients. Then, I paid extra for winter tires to be deliberately provided with a car without winter tires. Luckily, I know very well how to distinguish winter tires from M+S tires, so I complained. Instead of reimbursing me and letting me go without winter tires, they offered me another car (too small), and then a 3rd car (right size, and with winter tires). The whole adventure took almost an hour an a half. Bad experience. Unless you really want to bring the price down, avoid this company.
Initially we were given big SUV instead of full size car. The rental agent found nice Toyota Camry from Avis. Car was in good shape.
Very very bad service. The second time, I booked a car category, the counter Staff give me 2 lower categories without letting me know that they don't have the category i booked, although I received confirmation on my booking same day of my arrival. The staff in a very arrogant way, insisted that it is the same category. The manager was called and she confirmed this is not my category, they were bargaining with me very time they lower a bit on the rate. Beside this I waited for almost 45 minutes for the car as they said it being prepared and cleaned, I received the car very dirty. They don't worth even the 1 star. Will not repeat the experience, never ever. Will definitely shift to another rental provider next time.
(Translated) Just crossers. A rental of $ 35 will cost you more than double before you even leave with the tank. Lots of hidden fees not mandatory that the owner will force you to take or he will not rent at the last minute. It is blackmail, a pure and hard scam. Avoid this flush hole. (Original) Juste des crosseurs. Une location de 35$ va vous coûter plus que le double avant même que partir avec le char. Plein de frais cachés non obligatoire que le proprio va vous obliger de prendre sinon il loue pas a la dernière minute. C'est du chantage, de l'arnaque pur et dur. Évitez ce trou a ras.
Terrible customer service. I went there twice, and both times walked out without a rental vehicle. There is an extremely limited choice of vehicles, and they don't seem to have anything but "premium vehicles" (since when is Subaru premium) with *limited* km. The man working there was extremely condescending, pushy and patronizing. I left, both times, and went to Enterprise, 800m away, where I received stellar service.
Awesome service
Used this company a few times. Great service and clean cars
Nice car, clean and respectful people at front desk.
A pretty positive experience renting a car from here. Staff were good and helpful. The only complaint I would say I had was that I asked for a compact car and got a larger vehicle than I wanted.
Booked a truck on the website, I was sent a confirmation that the truck was available, showed up to pick up the truck, there were no trucks at the Regent location, and the guy working the desk wasn't able to look for availability of a truck at another location due to the way their network is setup. Called UDrive and got better service from them, no truck, but at least they tried to help me out.
Haven't really met a more condescending manager. How he ended up in customer service floors me. Also, when you book a Full-Size car and get a Hyundai Accent, it certainly makes you question their honesty or capability. Have had great experience with budget...just not this location.
Meh gave me wrong information felt like employees didn't want to be there
Friendly staff
Quick, friendly service. Easy return.
Absolutely the WORST experience ever!! This was my very first time renting a car. I made a reservation a month in advance. I called again 2wks prior to the reservation to confirm and to make sure of what exactly I need to bring. I called the day before prior to reservation date to make sure again what I needed to bring. And not once did anyone tell me about a $200 down payment on the car. Nor, did they mention they don't take cash. Since I had cash not my card on me I had to drive to my bank to get a new temporary card. Came back gave them my card information. And as I was getting my car, they told me I had to get to get to the other location by a certain time or they was going to charge me for a extra day. The car I reserved was extremely dirty on the inside, had scratches on it, and hair everywhere on the seats. I have pictures of it all! I get to the other location at the time they told me to be there by, so I don't get charge for a 2nd day. As I get there, I check the car in. Started to talk to the lady inside about everything and I told her the other location told me if I didn't have it there by this time I was going to be charge another day. She told me I had 24 hours to returned it from the moment they sign me in. What makes me furious about this experience is, it could of all been avoided if they learn how to communicate with the customer. They act like customer should of know these things. Don't rent from them, No body has any knowledge in this company. They are in it for a paycheck. Everyone of them from the people checking you in, to the CEO.
I've never felt like I was taken advantage of so much in my entire life! $300 dollars charge to drive from Moncton to Charlottetown! I will never use this company or my staff ever again and wouldn't have if I had any other option!
(Translated) The worst customer experience of my life! Honestly, I often rent cars and the service has been simply ABOMINABLE !!! 1) I reserve a pickup (Ford F150, Dodge Ram) for 2 days in order to move a piece of furniture and take the opportunity to walk the weekend with my family. I booked 2 months in advance and booked through Priceline and got a great deal. 2) I arrive on D-day, no pickup available. No one warned me. Usually, in that case, I get bumped, there they figured a Hyundai Kona would do. Obviously, I told them that if we took a pickup it was for a specific use and that offering me a city car in exchange absolutely did not meet my need and that in any case, the Hyundai Kona is in a lower category therefore the solution was not acceptable. 3) The person then offers me a moving truck at the damaged door, on condition that I PAY THE PRICE DIFFERENCE. Proposal which I obviously refused. 4) Since there was nothing they could do for me, nor apparently upgrade me (a 4x4 was available though) like all other agencies do. They told me to call a Budget hotline to fix the problem. So I was the one who had to call and find a solution. Suffice to say that customer service is non-existent. 5) No response to the Budget hotline After several calls, I made them understand that it was unacceptable for me to fix the problem. 6) Also in their explanations, they made me understand that they are SURBOOKING in the same way as the airlines, so if we accept that they do it, why we would not accept that the rental companies car do the same. 7) In the end, when they saw that I didn’t accept their proposal, they told me that anyway, I won’t find anything else because it was Saturday so I DIDN’t REALLY HAVE A CHOICE. 8) Finally, I looked for and found another alternative in 5 minutes to the Enterprise store (6900 Boulevard Decarie) which has just opened. The service is impeccable, what a contrast! They picked me up a car from another branch in 10 minutes and I was finally able to leave for the weekend. In short, to sum up, - I was not notified that my car was not available, - They are UNABLE to find a simple alternative such as upgrading. - They wanted to give me a car commensurate with the price I paid at Priceline and not the category I booked for. - They practice SURBOOKING - NO CUSTOMER SERVICE, They leave customers to fend for themselves with the Budget hotline and just say "there is nothing they can do" - Really INADMISSIBLE !!! GO YOUR WAY, they are DISHONEST AND INCOMPETENT and / or just STUPID (Original) La pire expérience client de ma vie! Sincèrement, je loue souvent des voitures et le service a été simplement ABOMINABLE!!! 1) Je réserve un pickup (Ford F150, Dodge Ram) pour 2 jours afin de déménager un meuble et en profiter pour me balader la fin de semaine avec ma famille. Je m’y suis pris 2 mois en avance et j’ai réservé via Priceline et j’ai eu un bon deal. 2) J’arrive le jour J, pas de pickup disponible. Personne ne m’avait prévenu. Habituellement, dans ce cas-là, on me surclasse, là, ils ont estimé qu’une Hyundai Kona ferait l’affaire. Évidemment, je leur ai précisé que s’il l’on prenait un pickup c’est pour une utilisation spécifique et que m’offrir une citadine en échange ne comblait absolument pas mon besoin et que de toutes façons, la Hyundai Kona est dans une catégorie inférieure donc la solution n’était pas acceptable. 3) La personne me propose ensuite un camion de déménagement à la porte abimée, sous réserve que JE PAIE LA DIFFERENCE DE PRIX. Proposition que j’ai évidemment refusée. 4) Étant donné qu’ils ne pouvaient rien pour moi, ni apparemment me surclasser (un 4x4 était disponible pourtant) comme le font toutes les autres agences. Ils m’ont dit d’appeler une hotline Budget afin de régler le problème. C’est donc MOI qui ai dû téléphoner et m’occuper à trouver une solution. Autant dire que le service à la clientèle est inexistant. 5) Aucune réponse à la hotline Budget après plusieurs appels, je leur ai fait comprendre que c’était inadmissible que ce soit à moi de régler le problème. 6) Aussi dans leurs explications, ils m’ont fait comprendre qu’ils font du SURBOOKING au même titre que les compagnies aériennes, donc si l’on accepte qu’elles le fassent, pourquoi on n’accepterait pas que les compagnies de location de voiture en fassent de même. 7) Au final, quand ils ont vu que je n’acceptais pas leur proposition, ils m’ont dit que de toutes façons, je ne trouverai rien d’autre car on était Samedi donc que JE N’AVAIS PAS VRAIMENT LE CHOIX. 8) Finalement, j’ai cherché et trouvé une autre alternative en 5 min au magasin Enterprise (6900 Boulevard Decarie) qui vient d’ouvrir. Le service y est impeccable, quel contraste! ils sont allés me chercher une voiture dans une autre succursale en 10 min et j’ai pu partir enfin en week-end. Bref pour résumer, - Je n’ai pas été prévenu que ma voiture n’était pas disponible, - Ils sont INCAPABLES de trouver une alternative simple comme de surclasser. - Ils voulaient me donner une voiture en rapport avec le prix que j’ai payé chez Priceline et pas la catégorie pour laquelle j’avais réservée. - Ils pratiquent le SURBOOKING - AUCUN SERVICE CLIENT, Ils laissent les clients se débrouiller seul avec la hotline Budget et disent simplement « qu’ils ne peuvent rien faire » - Vraiment INADMISSIBLE !!! PASSER VOTRE CHEMIN, ils sont MALHONNÊTES ET INCOMPÉTENTS et/ ou juste STUPIDES
I booked on this location for a minivan and pick up day was a Sunday at 9am. I went there to pick up the minivan and they said I need to wait for 45 mins because the Van was still at their budget location at the airport! They don't offer anything so I was the one who offered them if I can pick it up on the airport because it's on our way going to Calgary. Instead of calling the airport location they just told me that I cannot park my vehicle on their location at the airport so it's either I cancel it or wait for the Van!!! The male staff said this is not a perfect world!!! and things like that happened!!! I know that!!! but you know what??? if you do your job properly this things would not happened!!! Budget in a whole should train your staff to atleast do something to your clients to be happy even with this kind of BAD Experience!!! ENTERPRISE is a little expensive but never had this BAD experience!!! I get the refund after my hard work calling them for a refund that their staff in this location should be the one doing it for their clients!!!
Nothing out of the ordinary, a very standard Budget Rental. The access from the highway has been removed recently, so plan your route accor.
(Translated) Very good service very good price (Original) Très bon service très bon prix
I have been renting from this location for ten years with great customer service. But yesterday, one of the ladies decided she didn't like my credit card (the same credit card I have been using for the ten years, at least twice a year at this location) and she did not rent me a vehicle that I had reserved. NOT GOOD. ????????
Prompt friendly and helpful staff. Great selection of rentals available.
Upgraded us for our trip to a Wrangler unlimited! Pretty sweet on gas also!
Lady at the front desk was friendly and willing to help. They take debit cards as hertz and enterprise won't. I will come back to rent another car and recommend this place.
Dedicated staff helped me in a bind. Travelers NF last minute to Northern Ontario, I could not find a rental car. All the online search engines failed me and Expedia even gave me a false positive. The staff at Budget/Avis (Lisa and Andrew) found me a vehicle (no one else could) and helped make a crucial business trip a success. Many thanks!
Worst experience ever. It was my first and my last time renting anything from budget. Customer service was horrible. I didn't mind getting a similar car from the one that I rented. But at least let me know first. Also, the car that I had was really uncomfortable but the so-called agent wasn't trying to hear that. Anyway, they charged me an extra $134 and I don't even know why. I will call them today to figure out what happen. smh
I really hate giving bad reviews...but I have to be fair here. So I arrived on a Saturday afternoon. The line honestly took over an hour. The worst part about this is that this is not uncommon. Just go ahead and look at other online reviews, this is a recurring issue for this location. The one good thing was that the lady behind the counter I dealt with was very nice, so that was good. But then after waiting in line for over an hour I had to wait an additional 15 minutes while they prepped and cleaned a car for me. Honestly there isn't much that is required to get a great review from a car rental company. They just need to have the line move quickly and have the cars ready. This should not be difficult because the vast majority of people have reservations, so you know what is coming.
Jason, was an awesome help in a time of need. Did what he could do to accommodate my and help me in my direction situation of acquiring a car on the same day. Much appreciated, will 100% recommend. ????
Not sanitized or even cleaned car Rented a SUV. As of a COVID-19 i was thinking it will be sanitized but was not even cleaned. We could easily see fine dust particles all around over the dashboard and interior.
They actually get very good deals on long-term rentals
An affordable price. We got a very comfortable vehicle. The staff is very helpful.
The car was new and clean. No problems returning it. Took a little extra time picking up because the car was not available immediately. Make sure to sign up for Budget Fastbreak to greatly reduce the pick-up time.
The young African-American lady at the counter helped me out tremendously with my rental. She explain to me how to expedite my Credit card payment so that I had enough credit available to rent a car. I did not know that at this location, JFK, You cannot rent with a debit card. I called before arriving and with assured by customer service that it was a $200 deposit for either a credit card or debit card if I did not pre-pay. That was false information. I was able to take a cab to a money gram location, make a payment and return in time toPick up my rental. I only wish I remembered her name.
Thank you Joshua, you are truly a Pro. I've been renting pick up trucks and small cars here for two years now and they always go above and beyond. Service is phenomenon and the cars are top notch! I'll be back again next year!
Too rigid regarding their policies no flexability at all which left us in a difficult situation. The csr did not care, no customer service at all. Our situation could have been easily remedied with a little effort. It was a gift for Budget to respond and help with but they did nothing.
I booked a car with budget on a pretty short notice. I called in early afternoon for an evening pickup. Luckily, this place had a car available. Staff was very friendly and able to answer all my questions. They weren't too pushy with the additional coverage. My only issue was the hour at which this place closed. Six o'clock isn't the most convenient time, but it seems like the standard in the industry. Prices are on par with other car rentals in the area too.
There back into a new building. Quick and easy and clean. Service was great.
excellent service competitive rates
Very friendly staff. Helpful and great service. Cars are excellent.
Great
The staff were wonderfully friendly and helpful. Loved the Elantra. And the guys at the return location were so friendly that I had a smile on my face walking into the airport. Thanks!
Beware!!! I rented a vehicle to drop off at the airport Budget and had designated my drop off time as 4:00 AM. When I tried dropping off the vehicle the lot was closed and no attended time be found. I had no idea what to do. This put me over 1/2 hour behind schedule and so much stress. Yes, I did end missing my flight due to this and an entire day of my life wasted at the airport. How is a 24 hour lot closed?! When I called customer service at 4 AM. I was told that the lot is closed at 11:00 PM. I was never told of the lot being closed or given instructions as to how to deal with this situation. This is not a 24 hour lot so beware of false advertising. Save yourself hastié and frustrations. I would give them 0 stars.
Very swift pick up and delivery of the van Extremely satisfied and friendly staff Than you so much
(Translated) Great service All perfect (Original) Super service Tout parfait
Great place and great customer service.loved it
This is the best customer service from a rental company I've ever experienced both in the US and in Canada. If I ever need a rental in Edmonton I will make sure it will be in this location from Lisa.
Unexpectedly needed the use of a second car for a few days. Budget had one ready for me very quickly and the rate was reasonable. The staff was courteous and quick. I asked for a small car and was fine with the car they offered, so I'm not sure about the selection.
Rent a 26ft truck monthly very good people service is great
We've rented vehicles here a number of times and the staff is always incredibly helpful and friendly. The vehicles we requested were available and always immaculate.
Booked with my points and got exactly what I was expecting. There was a mix up with the billing and theu rectified it quickly and efficiently. Amazing customer service!
My husband and I received some of the best customer service we’ve ever experienced while renting a car at this location! The staff went above and beyond to make sure we got the car we needed and were fully satisfied.
(Translated) excellent service (Original) Excelente atendimento
Good experience renting a small car for a day. Fairly quick service. Cars was reasonably. No complaints.
Totally unprofessional women who I just talked to and would never ever recommend budget for that exact reason!!! Wow just wow!!!
Mario!! Thanks for making my job easier AMJ thanks you for you hard work, quick response, reasonable prices and the crew who drops off the rentlas are the type of drivers I'd hire Thanks Budget Dorval
The processing at the counter was fast without too many questions and drop off was very easy. The car that I requested was the same I booked online. Price-wise very convenient.
Have used a fast pass here for years, always helpful and great service! 100% recommend :)
Staff takes forever to do basic tasks. It is more than ridiculous when you have completed the rental online.
This place has lost my reservation twice. They are supposed to open at 8 in the morning, but are often late. The parking lot is a mess (not paved) and currently has a 10ft wide pothole right at the entrance.
Good service and very helpful.
Phoned 3x in the middle of the day and week til my phone would no longer continue the call ,.......no answer. Terrible business model that cannot even answer a phone.
Good rates, great cars and quick service. Always rent with budget and never regret it. Cheaper companies have a lot of hidden cost. Budget is always straight and simple.
(Translated) Very accommodating service if you are of the world! (Original) Service très accommodant si vous êtes du monde !
Best customer service ..... clean cars...professional
Lady won’t do anything to help, won’t call for authorization. Basically useless
I had assistant manager Caitlin Molson help me. It was before a long weekend and the place was very busy. After waiting patiently myself inline she helped me. Absolutely great service for a busy work environment. After waiting for awhile in line I left very satisfied. Made me feel like I was the only person there. Great work! Look forward to using your survices again.
Their pickup/dropoff service is strictly limited and I wasn't able to get the model I reserved, but otherwise the company is ok.
Fast easy and very knowledgeable
Terrible customer service on pickup at this location (great on drop-off). Understaffed, confusing runarounds, late, and sassy about it.... definitely pick another rental
The best choice and location for renting a car in Winnipeg. Staff are professional and friendly, they have excellent services. They always with smiling faces. I rented cars very often during summer months two years ago, and had very good experience every time. And recommended to friends. I rented cars around/over 15 times, never had additional charge. The price is good. The staff are honest, be trustful. Highly recommend here.
Very helpful staff.
Very helpful staff.
Front clerk Denise is super nice ! And she is professional and very helpful. Otherwise everyone else is very rude, they need to grow up, No class. Very poor customer service skills, extremely sad communication skills and lack of personalities. SMH New York! C;mon you suck!!!
(Translated) Impeccable service with each visit. The cars are clean and always ready when I arrive at the store. (Original) Service impeccable à chaque visite. Les voitures sont propres et toujours prêtes quand j'arrive au magasin.
Good people. Thank you to the very nice fellow who thoroughly cleaned our rental car.
(Translated) Thank you Mr Peter for your dedication in finding me a car at the last minute. Friendly, empathic and helpful. (Original) Merci Mr Peter pour votre dévouement pour m'avoir trouver une voiture à la dernière minute. Sympathique, empatique et serviable.
The service want especially fast or friendly but it wasn't especially slow or unfriendly. The process of renting the truck online and picking it up was easy. The company was very helpful and accommodating when we need the truck for an extra hour.
Great cars and great rates!
Very Bad experience with Budget ,JFK. I ll never go there again. It took more then an hour to get the confirmation paperwork . Only one person is helping all customers while other Representative taking rest without helping people. My flights take 1 hour but I spend one and half hours to get a car with booked reservations. However, I almost missed my flights for them at returning time. Nobody was there for checking the car but counter manager did not tried to understand that. He send me to check for somebody in return shade twice for get a final check token. But, he resolved the issue with a wireless call later. He waisted my time. My flights wait for me extra 5 minutes. It was so hard to catch the flight coz my wife is pregnant. Also, I reserved the car from Priceline app and I bought a Insurece from them while the counter lady said she don’t care about this type of insurance. She forced me to buy another insurance from them. So bad experience.
The owner of this franchise refuses to issue a refund for a rental not provided. Family member rented a GPS system with the car and didn't get it. The rental was prepaid and not provided. After three weeks the franchise owner refuses to issue a refund, on top of the sloppy service my family member has received on every visit to this location to get the issue fixed. This location takes your money for rentals they cannot provide and then refuses to refund the amount. This issue has been ongoing since August 2nd, 2018. I would not recommend this location.
All good, great customer service, great deals and rates, definitively will come back
Forget the man's name, but I forgot some information to get my rental, the gentleman eventually was able to get me a car. Travelling across the country and not being able to get a vehicle would have sucked. They upgraded my ride from car to SUV for free. Awesome place
Terrible service. They called to me tell they don’t have my car the morning of the pickup, that I would need to wait someone return in the afternoon. How they rent cars if they don’t have it available at the time it’s booked? Usually other companies have extra cars or give you an upgrade, but rental companies should commit to what they sell. It ruined the weekend trip. The guy on the phone was not helpful at all, I needed to call 800 number to cancel, otherwise they would still charge my credit card.
When they ask if you want full coverage know that it comes with Emergency Sickness Coverage that you probably dont need, but try to slip it into the coverage for an additional $26. Even though I am an Alberta resident from Calgary! Ask what it is and determine if it is coverage you need. Furthermore, the vehicle was filthy with sesame seeds scattered everywhere from when someone was eating a burger in the car. Dried up coffee in the cup holder from a spill. Now I know why the Enterprise line had more people in it.
I've rented many cars and vans and this was the best experience I've had. I dealt with the Yorkdale and Glencairn locations and the staff at both locations were excellent and went above and beyond to help me. I rented an SUV to move a dresser, and the guys at the Yorkdale location were worried I wouldn't have enough space. Sure enough, they were right. I brought the car back and they helped me find a minivan at the Glencairn location and had the guys there put down the seats for me, remembering that I had mentioned I had a small child, so they left 1 seat up in the back for the carseat. Such great attention to detail and customer service. Super impressed - awesome staff at the Yorkdale location and the guys at the Glencairn location set up the minivan perfectly and were super nice.
Absolutely zero star from me. I made a minivan reservation over the phone about a month ago for Canada Day weekend and I was just there to pick up the vehicle. The first answer they game me was we don't have minivan. They offered me a different cars with no sign of being apologetic. What really got me upset was don't care attitude. Long story short, they made some phone calls and decided to give me the minivan I reserved and the minivan was just sitting there on parking lot. If you like spending extra hour at the car rental place arguing and try to get what you reserved, this is right place. For me, this is absolutely the worst. Update: I got a reply from the owner asking about what happened, but first thing the owner of this place should do is to ask their employees what happened. Here is the picture of the tag belongs to the minivan I rented, so you are not going to have any trouble tracking it down. Also there were two other employees as an eye witness.
How can you rate this place a zero. No kidding, twenty-seven people in line and a lone attendant behind the counter. It's been an hour and ten minutes, two people have cleared the line, now there's another fifteen people added to the line. Just now two employees with logo jackets walked in very slowly carrying paperbags with fast food. The help disappeared into a side room and haven't been seen since. The counter attendant is working with the third client within an hour and a half. Interestingly the line has gotten smaller as eight or nine patrons have left to try elsewhere. Customers appear to be frustrated waiting for confusion compounded with no additional counter assistance.
They easily can give you a reservation without having car. Non-professional
Quick service!
Don't rent from this place. Very rude employees.Poor customer service. Worse rental car place I ever been in my life.
Please stay away from this rental company. The staff was rude when I asked for help for opening the trunk. The car I got is different from what I requested. I got charged with extra money when I returned. And I have to called twice in order to get the right amount of money returned to me.
The Budget Yorkdale location 3320 Dufferin Street is amazing. I have found their staff incredibly helpful and courteous. The manager is very personable and the people working there always are helpful and polite. I would highly recommend this location. I often reserve my car online and am always pleased with the vehicle they provide me. when I come in person to pick it up. I would not hesitate in recommending them to family, friends and business associates. Well Done!
Great service
Easy process of renting and returning. Friendly customer service team.
(Translated) Very good service, fast and professional, the young clerk was very helpful and accommodating. The interior of the trunk of the car was poorly cleaned but this is a negligible detail. It is a pleasure that I would go see them again for my next car rental. Thank you! (Original) Très bon service, rapide et professionnel, le jeune commis a été très serviable et arrangeant. L'intérieur du coffre de la voiture était mal nettoyé mais c'est un détail négligeable. C'est avez plaisir que j'irais les revoir pour ma prochaine location de voiture. Merci!
Great service.
(Translated) Very good staff attention and good prices (Original) Muy buena atención del personal y buenos precios
I booked a mid-size SUV and got a tiny Hyundai SUV.
They are THE BEST!! This budget in specific has the best staff ever, they help you with the best options they have
the worst place I ever meet in my life for rrntal cars.I books from last night to take a car in the morning I speak with the guy in the morning to pick up the car and when I get there the guy says to me that he don’t have any car available.Really?!! I was in a huge rash as well..what the f*k?
At many occasions I’ve rented cars at Avis Budget Kanata and not a single time I’ve gotten some issues with them. The customer service the owner and all the employees are provided is impeccable which makes the experience even more enjoyable. It is quick, the cars are clean and they are professional. Without a doubt I’m recommending that place!
Small location. Friendly, helpful service in person and on the phone. Easy location.
AWESOME, when we picked up the car and when we dropped it off. It was the fastest process I have ever been through getting a rental car at any airport. Love those New Yorkers....
Excellent experience at this location. Steven is very professional and well spoken. Car was great and brand new! This was by far the best experience with a car rental I had up north (Yellowknife, Fort Simpson, Inuvik)
Would not use them ever again.. pay a bit more and use a better rental company.
They authorize my credit card and charged me around $1000 for 4 days. Trying to contact then for many times they don’t pickup. I returned the car very very clean with no scratches on anywhere. No one smokes inside the car. Return before the due time. I emailed them still they don’t reply. I tried to reach them over the phone(I believe that’s dummy number). Finally I complained to DOS. August 10, 2021 I just discovered that extra $500 charge was canceled. Thanks god.
(Translated) Always a good service. (Original) Toujours un bon service.
Worst and frustrating experience ever ! The guy in the pick up counter was extremely rude and the other was drunk. If not noticed carefully they'd charge you more ! And they'd stop answering the calls if you have some problems with the bill. Very poor show overall.
Excellent customer service, provided with great transportation. Recommend this company for sure.
The rates are good the was comfortable checking in I was treated in a professional manner
Excellent customer service also Excellent Vehicle
Omar is very helpful. Awesome service nice car I enjoyed it. Way you go ????
Very good, I work here and have been a customer before that for years..good service and great people
Awesome customer service
A Place for gas, bathroom smells like a urinal
Nice clean vehicle, 16 cubic foot vehicle was ready to go for me. Backup camera was really nice to have on this type of vehicle.
Very poor customer service. They have made it clear that making a few extra dollars on a rental is more important than keeping there customers happy. I will not be returning to this location, and may well decide to stay away from budget altogether.
Good service
Excellent service!!!!
(Translated) Very good service, experienced team (Original) Très bon service, comis d'expérience
Awesome staff that got me a car even as it was holiday in Clarenville. And plus the price was very low for a nice car. They saved my day !
So easy & got a great ride! Great way to cruise Long Island
Super easy booking ,very professional staff, the best car, easy returns and the most budget price in the city .....will book with budget and only with budget in future .....I loved it.
Very happy with the customer service received by Amol. Great value for money.
Awesome service and pricing
I had to replace my car because the brakes had problem and the car was very dirty. The second car they gave me was again dirty and I had to tell them about scratches that they hadn’t mentioned. And I had to fill the tyres because they were not ready for my travel. Service was fast but quality ????June2020
Don’t rent here! I booked a car for my cousins wedding online weeks in advance but when I showed up there was no cars! My booking was for noon and the wedding was at 4pm. When I showed up at noon they told me a car wouldn’t be available until 4pm. Um why did you even let me book it for noon then? I don’t think they even realize that people depend on them to have a car available if you confirm a booking. No apologies whatsoever either. They can’t even refund you on the spot: you have to call them! Just the worst experience and will never book with them again.
I want to thank budget on Orleans specially The manager for the Amazing customer service Amazing customer service. Very professional and polite. Very nice Vehicles as well.
I had the worst experience in all my years of renting cars. I booked online using their mobile app and wanted to clarify some issues. At the time of booking when it was time to collect the car my credit card in file had expired. I called to speak with 3 different reps to get assistance and was told that I would not have any trouble getting the car with my debit visa. On arrival I handed the clerk my debit visa and my identification. He processed my card and even upgraded me to a different car. After processing my card for $150 and also putting a $250 hold on it he said he can't use this card. I was utterly confused as to why he couldn't use the card when I was told by multiple agents that debit visa cards are accepted. The fact that the card waa processed and now he was trying to figure out how to reverse it was the most confusing. I asked why he can't use the card, he says budget accepts debit cards but this location doesn't. It was altogether a frustratingly annoying process. The card waa processed already and I then had to return to my hotel using Uber 2x. The staff was not helpful and the customer service agent who took the call after was very nonchalant and said he doesn't know who gave me the info but it's wrong. I wanted to rent the vehicle for 24 hours and was gravely inconvenienced by their failure to provide accurate information on multiple occasions prior to my booking. Just be prepared to deal with non-existent customer service at this location. I think all customers are important and should be treated better because of a global policy that one franchisee doesn't honor.
Terrible service, understaffed and slow Especially in winter Cars have to be dug out of snow for clients We received a dirty car after waiting 1 hour at the rental desk only 1 girl working The location at Terrace airport is a Licensee / franchise of Budget Do not rent from here our car did not have winter tires and inside on driver side had snow and puddles water from staff digging car out even though we booked in advance The girl at the desk advised she was alone Unprofessional location
Good place to rent a car with somewhat good staff. Willl not drop or pick up on demand.
Thanks for the nice van. I looked brand new.
DON'T EVER RENT FROM HERE. I would give - star if I have option for that. I have 2 stories to mention here. 1. I rented car 1st time from here as the person was being super nice and gave me good discount. And I also told him that I will return it after hours because I was working afternoon shift at that time and he said fine. So I dropped it after 12 midnight so they charged me for 1 extra day so I called that store "so called" manager next day and she told me that she will call me back as she is busy right now. So, I waited 2 days for her call but she did not call me. Finally when I call her she told me that I returned car after midnight that's why they have charged me for 1 extra day and I accept that. 2. I rented a car again because of good rates. This time that car tyre went flat as I was coming back from walmart. So I use the spare tyre. When I went to return that car, the same person was leaving so I asked him where should I put this keys. He told me to drop it in drop box. So I did. Couple of days after, when I checked my credit card bill, that person charged me for 1 extra day as I drop it in drop box after hours, I said you told me to do so. So I was and I am still trying to get the manager but nobody is picking up my call and nobody calls me back. And also They charged me $170 for 1 tyre. Bloody cheaters.
Jas, Amy and the rest of the team are the best. They got me a moving truck with minimal notice at the end of the month! Great service and unbeatable price. Best rental company in the city. Thanks again guys!
Absolutely terrible experience. I have a confirmation email withe cost. The disrespectful agent ignored and printed a paper and said this is right and told me to call the 800 numbers. What a disgusting customer service skill... he said his name is Keleen
I was running very late for my flight out of Hay River. Gerry gave me a call to check in and make sure that I was on my way, he informed the airline that I was running late and asked them to wait for me, and he met me out in front of the terminal to make the car return as fast as possible. I don't think that I would have caught my flight without him going the extra mile for me. Overall it was a great experience!
They promised us a deal, than said the employee wasn't allowed to do that, so they wanted to charge us double. Terrible customer service.
Excellent service and they are very professional at their customer support. All cars are in great condition and are almost brand new.
Meh
Great friendly staff, clean vehicles.
Went in to rent a SUV for a family trip middle December. Went through the process to get the vehicle rented, and went out to get it. Apparently Budget doesn't put winter tires on Nova Scotia vehicles in Mid December. I let the fella working there know their SUV wouldn't even make it up my icy, snowy, dirt road with summer tires. Let him know that, I guess I shouldn't have assumed that Budget cared enough about my family's safety to put winter tires on in December in Nova Scotia. He thought that was quite funny, and let me know they had another SUV with winter tires. Best part, keeping my family safe with winter tires was going cost extra. I cancelled, however that didn't stop Budget putting a hold on my credit card of $700 the whole week before the holidays. Dear Budget thank you for not only ruining our family trip, but also not allowing me to buy the kid anything for the holidays. These companies own us.
Very friendly and helpful! In spite of not having a reservation here, she was able to set us up with a vehicle. Would definitely use them again. Kyanti is definitely a wonderful ambassador for the city of Halifax!
In and out. Fast and accomodating. Second trip to the one in YLW. Friendly helpful staff
Excellent Customer Service at this location. 10 out of 10!
(Translated) Friendly service, I rent trucks 3 times to move in the last 5 years no problem or delay I plan to move this year and do business with eu again. (Original) Service sympathique, j'ai louer 3 fois des camions pour déménager dans les 5 dernières années aucun problème ni retard je compte déménager cet année et refaire affaire avec eu.
Good service. Fair pricing.
Friendly enough, I guess.
Remember to top up the tank or they charge triple the gas price.
The worst customer service ever ,I return the car but I couldn't fill the gas bc I was running late , so I thought that they would fill it for the same price but they charged me 90.00 Dollars for gas 10 Dollars a gallon,I ask for the manger but he didn’t do anything for me he said that’s the agreement on the pepper I told him it’s the first time it happen ,I always rent cars from her and I always fill the gas I am a good customer but he didn’t care , so fk you budget manger at jfk location,I wish you close down forever
I needed a car, not attitude. So much for customer service.
Great car rental selection after the pandemic. We ordered a mid-sized SUV on Expedia from Budget and got a fantastic fairly new Nissan Rogue, equipped with all the bells and whistles one can imagine, more than I expected from a rental car. The process of renting the vehicle was quick and friendly, as was the drop off. Good price on Expedia.
Service was good, I got a better car than I expected
***WORST CUSTOMER SERVICE EVER**** **DO NOT BOOK WITH THEM** wanted to change days for my booking. They never helped me to do it. Charged me 2 days for that PLUS 1 EXTRA DAY for 30 for nothing. GUY AT THE DESK IS SO RUDE AND TRIED TO BRIBE ME INTO CHANGING MY ORIGINAL REVIEW TO REIMBURSE ME AND NEVER DID. Called head office and customer services and they didnt even want to give any confirmation number and any help. LOST OVER 600$ AND 7 DAYS ARGUING WITH THEM FOR GAS AND KM FEES IVE NEVER USED. WORST COMPANY DO NOT LOOSE YOUR MONEY AND TIME WITH THEM.
Budget car rental return was at Avis instead of Budget. Aside from that car return was super easy.
All my tires gone and very bad customer service which was ignoring my situation in my hard time.Shame on you
Awesome ???? service at this location
Quick and easy 24 Hour rental/drop off. Better pricing than competitors in the area
Receipt had an additional unauthorized $125 charge. Tried calling Budget to get it corrected and and haven't heard back.
Great car and great customer service here. Would definitely rent again.
Great service and personable employees
The woman who helped me, Keshiah, was amazing. So friendly, so helpful, so efficient, just a pleasure to work with. Budget and Avis are combined and Keshiah was great at the Avis counter helping me with my Budget rental. She had the Avis and Budget colors dyed in her hair, she is totally devoted to her employer and made the rental experience an amazing one. When I returned my car I went back in to the office to tell her how great the car was and how nice she had been, a guy behind me on the line said the same thing of Keshiah, he also had an amazing experience with her!!!
Very friendly and efficient staff, and excellent choices for vehicles.
(Translated) Car booked the day before for the next day everything is ok (only name and surname requested). When we arrive at the reception, our credit card is supposedly not supported by the company (a master card remember that it is international, and that so far we have paid for everything with this card). No possibility of paying in cash either. No solution offered we found ourselves without a car on a Saturday morning. Not professional. I will never set foot there again. (Original) Voiture réservée la veille pour le lendemain tout est ok (seulement nom et prénom demandé). Arrivés à l’acceuil, notre carte bleue n’est soit disant pas prise en charge par la compagnie (une master card rappelons qu’elle est internationale, et que jusqu’a Présent nous payons tout avec cette carte). Pas possibilité de payer en liquide non plus. Aucune solution proposée nous nous sommes retrouvés sans voiture un samedi matin. Pas professionnel. Je ne remettrai jamais un pied là-bas.
(Translated) Very satisfied with the service from Peter and his colleagues. Very courteous and friendly staff. (Original) Très satisfaite du service de Peter et ses collègues. Personnel très courtois et amical.
Have heard Good Things about this business!! Cars are in excellent condition, pricing is very competative and they are reported to be very service-oriented and friendly.
Can't drop off out of hours due to vandals in the area, which as a renter you would be liable for.
(Translated) no answer. called 5 times within 30 minutes. it is 4:30 pm .. supposed to be open until 7pm (Original) pas de réponse. appelé 5 fois dans l'espace de 30 minutes. il est 4:30pm.. supposé être ouvert jusqu'à 7pm
Windsor airport is a good place to rent cars.
Being harassed by them
Everything went as planned.
I never encounter any problem with Budget car rental
I rent from these guys usally once a month and have never had a problem. Always prompt and polite.
It was a nice and confortable car.. and checkout was fast!
Staff are always accommodating. Been dealing with Streetsville location for years with great service. Nice staff
The agent at the pickup desk was a terrible communicator and extremely rude. She consistently interrupted both my son and me so that we were unable to ask questions we had. She showed no interest in answering our questions or making sure we understood her rambling explanations of the rental agreement and additional options (such as a toll pass). Also, although I had rented a Prius or similar hybrid, she informed me that they did not have one and my choices instead were a Nissan Sentra or a Honda Civic but it would still be for the same price. I specifically rented a hybrid for the savings in gas since we were traveling a distance so it was very disappointing not to get the care I had rented.
Open Sundays unlike some unnamed green places
Friendly customer service, reasonable prices, but limited car selection.
heyy I lost my phone ???? and speaker in my rental
Horrible! Beware gas tank not full when I received the car. Booked a car 3 weeks in advance was to receive compact car similar to Ford Focus. What i received was a huge beast of a Jeep. Injured my back trying to get into the vehicle. On 3 occasion called to see if they had something smaller. To no avail. Why could they not have a car like they said I would receive? Never again enterprise just down the road is far superior. If I could give a 0 star I would.
Car was great...service was awesome.
Friendly staff at the front desk. Many Bluetooth equipped vehicles.
The possibility & the logistics of receiving & delivering the car in two separate locations were extremely efficient
A little dispointed. I should have read the comments here. It was ok to pick up the car. After returning the car (early in the morning and I was the only client), the employee told me that he can not drive me home (5min from the store) because it was only him who was working, he has to close the store if he drive me home. It does not metter, I called my wife to pick me up. But I was told that I can not wait in the store because he need to close it. Then I wait outside more than 10mins, luckly the weather was not so bad, only -6 degree. Before arriving of my wife, I saw there were 2 employees working there. What a Poor sense of client service!
Good experience.
One month before my parents arrive from another country, I booked through Budget's website a GMC Terrain 7 seater. One day before the pickup day I received an email confirming my rental and the chosen vehicle. On the arrival day, I went to Budget’s location to get the vehicle and I discovered that they didn’t have a GMC Terrain 7 seater, just a 5 seater. I asked why I was not informed about it one month before and the employee, with no empathy at all, just said that was not his responsibility because it was an issue with Budget’s website. I asked for another 7 seats’ car, but the employee said that there was none. When I asked if there was something that he could do it for me (as they already screwed my rental), he said “what you want me to do? I cannot build a car for you now. Go to another shop!” So… after this wonderful customer service received I took his advice and went to Enterprise car rental, where the employee was super friendly and got me the car I needed. If I could give -10 stars to Budget and their employee I would. Budget never more!!! Be careful with this company.
DISGUSTING COMPANY. guy working the counter this morning is ignorant, useless and we will never return. Overpriced in both rental fees and 3x the security deposit at $500 that’s even after you purchase their insurance !! Do your selves a favour and book with enterprise!!!
The communication between the staff is subpar. One would say one thing and the other would say a different thing. KEVIN the manager and the girl working there were very rude on the phone and hung up on us saying " we have better things to do". They do NOT have customer service skills nor patience to hear what the client has to say. I appreciate Budget rent a car services, but this staff (the manager and employee) is doing the company a HUGE disservice. I recommend they hire better qualified employees who have people skills.
Did not get the car promised. Old and dirty vehicle.
This rental agency has been my go-to choice during a massive renovations effort on my restaurant. I have flawlessly rented from them at least a dozen times in the last three months and each time the service and experience was s condition to none. I recommend them without reservation to anyone needing to rent a truck.
Good prices, and availability.
I always have a good experience here, friendly staff and a good selection of cars.
Very good
Had to rent a car since mine was getting fixed. Super nice and very helpful staff! I had no issues. I highly recommend going to them.
Not the vehicle I asked for when I made my reservations with customer service on the phone. I asked for a Ford transit and when I showed up I was told they only have a Chevy. Once I started leaving the lot I noticed a Ford transit so the woman that checked me out clearly lied.
The price is double if you rent it online. Also, we were provided with a defective GPS that made us waste a lot of time. The company does not want to refund the gps costs. We enclose 2 pictures: in one you can see it didn't display information in the junctions. In the other you can see we had arrived to destination but according to the GPS there were 3 more hours of journey. It really made us waste our Friday time :/
I've rented here twice and understand that it's super difficult for rental agencies right now with shortages. This could be rectified with communication, but it seems the staff here don't know how to communicate. Not only that, they appear incapable of following public health guidelines, constantly taking their masks off while in front of customers and putting everyone at risk. I wouldn't recommend renting at this location.
Absolutely amazing once again ???? a great service and customer experience buisness in Nanaimo. Thank you so much I had a catastrophic breakdown on my 3 ton work truck which I am the owner of a small delivery company ,I called the office on Hayes road where they deal with bigger delivery trucks and able to secure a truck in short notice and in my budget . Clean and reliable vehicle thanks again
When I rented the vehicle it was delivered to me unclean and I asked for a car and I was given a SUV. And waiting time was 45 minutes more than what I expected. That cause delayed in my trip. Also, the oil change light popped up in half of my trip it showed vehicle were not well maintained.
Nice service . They are is Inside of comox airport .
Love Budget! Their prices are always the best and their customer service is unbeatable. The car was rented under my husband's name, but he was not available to pick the car up and the girls at the counter made it a painless transition to get the rental into my name. Love these people!
Work
(Translated) Very bad experience with them service not up to the level abusive invoicing nothing to do with the estimate given at the beginning it is to be avoided The Manager is rude and does not return calls I had to call more than 20 times to finally speak to him and no understanding from him with limitless arrogance. I gave a star because it is obligatory but otherwise it will be zero (Original) Très mauvaise expérience avec eux service pas à la hauteur facturation abusive rien a voir avec l'estimation donner au début c'est à évité Le Manager est impoli et ne retourne pas les appels j'ai du appeler plus de 20 fois pour enfin lui parler et aucune compréhension de sa part avec une arrogance sans limite. J'ai donner une étoile car c'est obliger mais sinon ça sera un zéro
Not sure why other customers aren’t happy, we had a great experience. We booked online couple days prior a car for one day, came to the office, got the car, had a blast visiting three parks around Quebec City and return the car. No complains at all. Just keep in mind the Budget and Avis are the same company, and their office is located in the lobby of Hilton hotel, little bit hidden but bellhop will explain you how to get there.
I WAS CHARGED FOR A FULL DAY BEING 2 HOURS LATE BUT REALLY BECAUSE YOUR COUNTER EMPLOYEE (OSCAR) JUST DID NOT WANT TO HEAR IT INSTEAD OF A PERSONAL CONVERSATION HE JUST KEPT REPEATING QUOTE (YOU AGREED YOU SINGED THE CONTRACT) OVER AND OVER AGAIN AND AGAIN I HAVE RENTED CARS FROM YOU IN THE PAST AND NEVER HAD I FELT SO DISREGARDED , DISPOSABLE !!!
Budget was able to come through with a van for me to move on short notice, when I had made a reservation with another company that fell through on me. They were extremely helpful and accommodating. My receipt says I was helped by Joshua, and he was wonderful and went out of his way to make sure everything was fine with the van I rented. I will definitely use budget again as a first choice and will recommend them to everyone I know.
Perfect.for out of towners who want to visit kamloops in style and at low prices, new rentals and maps of kamloops are complimentary, discover kamloops with a great budget
Way overpriced, staff are not helpful, and they have a separate charge for every single thing so it ends up being about 3x what I payed at Enterprise last time I rented. Anywhere is better.
Excellent service...Period
After that trash company UHAUL screwed me over royally, I called budget with no reservation for a moving truck that morning and they were able to help me out for the 3 days I needed the truck
I got a good price on my rental
Fantastic customer service! I am a frequent customer as I travel for work, and have always had positive experience.
(Translated) I was extremely disappointed with the service and the strategies deployed to get more and more money from me. My level of trust in this landlord has dropped to zero. I will never do business with this company again. (Original) J'ai été extrêmement déçu par le service et les stratégies déployées pour me soutirer toujours plus d'argent. Mon niveau de confiance envers ce locateur est tombé à zéro. Plus jamais, je ne ferai affaire avec cette entreprise.
Good experience
First off, of you haven't signed up for budgets fastbreak, do it!! Walked in car was ready checked my license and we were done. Car was great, no problems. Excellent experience overall. Won't go anywhere else for renting a vechile.
Great service Good deals. Staff was very helpful
Great prices, clean cars and super customer service !!
My favourite place to rent a car from in Ottawa. The service is excellent and they go above and beyond in their delivery. All their cars are impecable and well maintained. I've rented a few times for work and it's always been a seamless transaction. Thank you for your hard work!
Fantastic experience
Horrible experience, first contact with Toronto & Canada, and I don't know how these rentals are still in business
We needed a rental car to go to Ottawa: 8 July 2015: My husband talked to Hira at avis budget group St Catharines, On 436 Saint Paul St. she gave him a price for 3 days rental no credit card or payment was required we only needed to do that on July 24 the day we needed the car. We went to pick the car up and a different person is behind the computer he did not say his name but in a business card I took there is a name (Maj Siddiqi – Agency Operator) the person there asked my husband name an appeared that he was looking at the computer as if my husband name was not there, “sir your name is not here, so we don’t have a vehicle for you” – “what do you mean we have no vehicle I reply, I’m going for a job interview and I cannot miss it” - “I don’t know It is not my fault, I was not here and I do not know anything about it” he replied. We were so disgusted by this situation that finally he call Burlington and ask the guy there (Avis Canada 1400 Plains Rd E) if he had a vehicle for us. He added that this was like a Big favour since I was going for a “job interview” “I felt so lucky for such a big favour,” driving to Burlington and paid a lot more for the last minute rental !great! Personally we think that was a trick they play to new customers that are not use to rent cars, I pretty much could be in his computer and he did not wanted to show us the computer screen, he likely rented the car to person before us or Good knows what they did there.
Poor customer service from male Hispanic front desk worker. Ask to speak to manager. And, front desk yelled and refused to transfer call to manager. Then, he hung up. This person should aim to work on his customer service relationship to ensure satisfaction for repeat customers.
I had a very good experience with this Budget location. I booked online and paid the same amount as my booking (no added surprise costs later). For my economy car, I was given a brand new VW Golf (only 900kms on it when I borrowed it). The staff brought it to the front door of the office with the heat on and seats warmed (this was during the February cold snap of 2015). The staff was friendly and efficient on both pick-up and drop off. Convenient location near Yorkdale Mall.
Clean new car. But beware of the fees. The end price was well over twice what I was told it would be. The employee was pushy and somewhat unprofessional. Won't be renting here again.
DO NOT RENT FROM THEM! they are such a rip off. 10 minutes before dropping off the car, I went and filled it up with gas, nobody inspects the car when I dropped it off. Later on When I checked my credit card, I seen they charged me $70 extra, I called them and they said it was because my tank was empty. I told them it’s impossible because I even kept the receipt for gas and it shows the time on there. Their only explanation was “our gas guy wouldn’t lie” this is ridiculous, so unprofessional and is literally a DAY LIGHT ROBBERY!
I rented from them a few times and have never had any issues. They try to help if they can.
Unfortunate thing was I forgot to fill the gas tank. They charged me $200 for just about 12 litres of fuel. I accepted the offer of sending the invoice by email. My fault, if I stayed there to get the receipt on the spot, I would have seen the fee and would have gone back and filled the tank. I was sitting in front of the manager, Steven more than 1 hour waiting for my flight, he should have informed me thar the tank was not full. Also they didn't honor the initial quote when I reserved the rental, which was way cheaper, with almost 10 hours extra on the initial reservation.
Good price and availability. Overall satisfactory experience. Would rent from here again.
excellent service, helped with all my questions, picked me up and dropped me off from my home, good vehicle and friendly staff
My corporate agent called budget and let them know I need a vehicle to drive to Oregon. Upon arrival they told me they won't let me take a vehicle across the border, yet this is not what my travel agent was told. Also, another time I picked up a vehicle and it was littered with trash.... Last time I try to even deal with budget, they have lost my future business.
I rented a car with Budget , for 3 days rental. total cost was 378 $ including insurance. I called Budget on 3rd day and asked for the day extension and a price. They told me, it will cost 65$ for a day extension. I asked twice, about insurance or if there any extra costs, the answer was “NO” , because I already paid for the insurance. After the car return total sum become to 501$ , because insurance and tax was not included in this 65$. Car was’t clean well, there’s was food left under the passenger seat.
The cheaper brother of Avis though they both live under the same roof.
Superb service and best customer service representative. I appreciate the service provided by Budget.
Great service!
Worst excperience will not ret again
The main reason I didn't mark 5stars is because i had to wait 2 hours in line at pick up. I picked up the car at JFK and dropped off at Hartford Bradley Intl Airport. I like Budget because usually they have good deals and didn't end up paying additional fees yet like others do. The car was ok (just make sure if you find any damage take some pictures at pick up).
One of the best customer service I ever seen from the Iranian man who works there smiling and humble and helpful and he is doing his best affording you what you are looking for This guy knows how is taking care of business
Great place to get a rental , just do it online ,
Very friendly service .. Tanya is very outgoing personable person ...
They saved me this morning! I had a reservation at Discount, but they bailed on me because they didn't have any more cars. I lost all trust in them. Avis Jean-Talon for life!
Great at Covid protocols, friendly staff.
This is the most terrible experience with car rentals I had in my entire life. I was supposed to pick up the car to take off for the camping trip with my friends and paid in full but when I arrived at the location I was refused to be given a car since I hold an international driving license. No other rental place has a policy like that and the website contains zero information about any restrictions on that matter. So now we have to cancel everything and face losses which I believe is 100% the fault of your representatives. No wonder other rental places in town are sold out and you have a full parking lot. Thank you for nothing
Great price, awful customer service. They gave me a Chevy Spark saying it was comparable to a Hyundai Elantra. When I said i wasn’t made aware of this on Budget website, she said sorry but they are a franchise and had nothing to do with the Budget website. I thought a franchise was supposed to be in overseen by its franchisee… never renting anything from Budget again!
When I made the reservation I had a rate and when I looked for the car they changed the rate
I enjoy booking with Budget. They have great options that don't break the bank. The location at JFK is easily accessible. I didn't have any problem with the customer service. The only thing I had a problem with is the fact that there isn't an option for non smoking or smoking vehicles. The person who had the rental before me was a smoker and honestly I didn't want to go back inside to request a new vehicle(I just wanted to get outta there). Having non smoking and smoking vehicles would be awesome BUDGET!
Awesome service from "Daryl". Quick easy pick up and drop off, reasonable rates. I'll definitely return!
Quick and easy.
This place is a joke. I have called them non stop today with no answer. My flight was rescheduled for the next day and I need to change my rental dates...that is if someone answers the phone...open 24 hrs...smh. use another rental company is what I say...
Walked in on Canada Day without a reservation since my reservation down the street at Thrifty got bungled badly. Staff behind the counter was smiling and friendly, able to help. Gave me a free upgrade to a larger car. Didn't charge extra for a second driver. Was the most delightful person ever. Thanks for saving the day!
The staff was excellent
Just wanted to say,*ROB** is my contact for the last4-5yrs,and he does excellent service,except the fellow who did wash vehicle forget to check if windshiel washer is full,i have to fill it this time.Last summer/my tire was showing low as i drove SE most of MB.I think they should do Check up first before handing vehicle to the next Client.Thank everything good otherwise.
Excellent and fast Service .Very clean truck. Thank you so much.Highly recommended. ????????????????????.
They didn’t have a small or sedan for me and gave me a minivan and refused to offer other vehicles in the lot such as an SUV instead. The minivan had lots of unclaimed damage (scuffs, scratches etc) which delayed my trip having to go back and have them recorded.
Great service and very nice people. 100% recommend!
I am extreamly happy with budget car rental in kamloops. I have rented from them alot and their vehicles are always brand new reliable, clean and comfortable. I haveto acknowledge Amanda she goes above and beyond, is extreamly helpful and very kind she is extreamly helpful towards my father as well which I greatly appreciate I have never had a problem at budget and we will definetly continue to do buisness with them. Thank you on behalf of Richard Lewis and Joah Lewis
They didn't have enough cars and made me wait for 2 hours. I reserved a month in advance. Absolutely rediculous. Only go with budget if you wanna wait at the Kelowna airport for your entire trip.
Very popular for moving truck and van rentals. Also has cars for rent
Staff at counter lacked basic interpersonal communication skills. The customer prior to me needed something clarified, but the employee told another staff member that "he is fighting with me". I was shocked at how he described it, and unnecessarily escalated the situation. The parking lot has a huge crater pothole, could've damaged my car or the rental. I was charged an extra day on my rental because I returned it after hours, which is new to me, but alas the policy states that so I can give them that. But my caveat is that the employee kept it vague, he said just drop it off and the next day I will get back to you even though I specifically asked him will you charge me for 3 days or 4 days? To which his response was again, just drop it off and I will get back to you tomorrow. Like who hires these guys with poor customer service / communication skills? The detailer who reviewed the vehicle with me was kind and a pleasure to communicate with. But the front staff needs serious training.
Great service car was ready clean and fresh thanks Moe
The best cheaper price . People kind
Services getting worse. The guy in suit not friendly
Best agence in town, good services, good cars and good prices
We booked months in advance to reserve a mini van and we called a day prior to confirm we still have the mini van booked for the next day. Avis car rental said yes it's ready for us. When we got there to pick it up they had no mini vans for us. I had to wait for an hour and a half after the scheduled pick up time to get anything. Ended up getting a Ford flex which wasn't enough space so we left some stuff behind. I was there past their closing time and while I was waiting for the flex they turned the lights off on me. So I sat in the dark.
People there very helpful. Fords have a sound limiter which is a bummer. Overall they are one of the best locations I have dealt with and would do it again anytime!
I would never rent from these people again. I paid for my reservation before hand and it said in my contract that they would put an additional hold on my credit card for the price of the rental. I was fine with that. I get to the car rental place...made sure I had everything with me that they might need. Then the guy behind the counter says they are putting a hold of $350. Now I wouldn't of minded but I was never informed of this in any of the paperwork that was sent to me. I even showed the guy my contract that stated otherwise and he pretty much told me too bad. Also because I paid online he could not refund my money I had to call a 1 800 number, which I called. They informed me since I didn't take the car and I'm canceling they were charging me $50 fee. Even though I told her about what my contract said. I was pretty much told it doesnt matter what their contract says, they can charge what they want. So I am out $50 and my plans were ruined because of them. I would give them a negative rating if i could.
Things started well at this shop. We asked for a small car, they only had SUVs, no problem. When I brought the car back though, things got really weird. The owner immediately comes out of his shop and asks to see the meter. Sure, here are the keys, I just went to Ultramar and made sure it was full. He says : "Yeah, it looks full, but it's not full+, you can fit at least 10 more dollars in there. You'll need to go back, otherwise we will charge you." (They charge 3.69$ for every missing liter, so he was implying I would be charged more than 30$ if I didn't go back.) Seeing things were going nowhere, his accomplice joined us, playing the role of the reasonable one. "Let me look at this meter. Ahh, yeah, it's not completely full, but you know, if you don't feel like going back, you can just give us 10$ and it will be fine." Of course I went back. I also took a picture before and after refueling for a second time. The gun clicked at least 5 times and I waited more than 30 seconds between each click. In the end, I managed to squeeze in 2.13$. I kept the receipt and went back to the renting place. "So, did you see the difference on the meter?" I'll let you judge from the pictures below if that 2.13$ is discernable by the human eye, but honestly it's not the point. What's important is that this is clearly a scam, and it's safe to assume this was not their first time...
The staff were friendly and the car was clean. The only thing I would worry about is that they wrote down the mileage incorrectly; I drove about 40 km while I had the car, but the mileage they said I drove was over 1600. This didn't bother me as the distance was unlimited, but still, they should be sure to write/check the odometer readings correctly at the beginning and end of a contract.
We rented a car from Budget at the Kelowna airport and unfortunately, due to the BC wildfires, the airport was closed down for multiple days. We had to get back home for work (there was no time frame set for when Kelowna airport would re-open), so we requested to take our rental to Vancouver and so we could fly out from there. The guy at the rental desk at Kelowna airport didn't even bother to look up from his I-Pad he was informing me they could not do this. We ended up having to call Budget directly and talk to someone there who was far more understanding. They allowed us to take the rental and drop it in Vancouver, but it ended up costing us DOUBLE to do this! The funniest thing is when I looked on the keychain, the car we rented wasn't even originally from Kelowna to begin with! Literally go through any other rental company, Budget doesn't care about you at all. They just want your money!!
Very knowledgeable, large lot with all types of vehicles.
Tried to rent a one way rental from kelowna to Vancouver but found out there’s now a penalty for a one way rental...isn’t that the damn point of a rental?? How much you ask???? $600. That’s not the rental, that’s the penalty for just driving one way. GFY budget car rental
I dare you to try and call this place and get an actual response. Doesn't happen!
Pretty paid for rental online then they ask for more money when you get there rental was $236 cancellation $150didn't even use their car even called ahead to make sure all the arrangements were made then they cancel on me when I arrive I just want my money back or the service that was promised to me in terms an conditions that I read very carefully
Best place to rent a car in st.catharines. Amazing customer service. Rubina is the best, go to her she will make sure everything is taken care of. I am a usual customer there because of Rubina never failed me. Thanks Rubina
If I could give this place -20 stars I would. Incredibly disrespectful and rude staff. They are not helpful or understanding. Go to enterprise, they even said that costumers come over to them because the budget works are incredibly rude. The guy laughed at someone for not having enough money. Please do not waste your time
Completely disappointing. Budget charged me $20 more a day for the same vehicle than the neighboring booth of National Car Rental. Then at checkout, overcharged me $97, when I called to ask for the price match and refund for the overcharge the staff member was rude talking over me and unhelpful. Finally, days later a corrected receipt was emailed - still awaiting refund.
Tried to rent a car on Christmas and got nothing but sass from the clerk. My boyfriend lost his credit card the day before and we weren't allowed to rent the available cars because I am 24. He wasn't accommodating and didn't try to help us figure out a rental because he "simply had no options for us." I ended up having to reserve a car at their other location down HWY 97. Thankfully the person there was helpful and even waived the under 24 fee since one of our drivers was 25.
Good costume service
A perfect rental car experience.
We arrived 3 am and the Budget office was close, we did not kwon that AVIS office helps at that time. We need more communication.
Great service...nice cars...very accomodating
I rented a van from them 03/03/21- 03/08/21 and I was told that it takes 14 business days to get my deposit back. And it’s been over a month. I just called them again and finally talked to a live person and she said she’ll transfer me to the billing department and hung up on me. Budget your customer service sucks.
Very friendly, helpfull and knowledgeable staff. Love this place for best rates and best services
Awesome service!
Rented out cars a couple of times from this location. Staff was nice and helpful. I would recommend you to book the car from online.
The worst car rental location you can ever find. Very unprofessionally run - staff and condition of cars and remember to inspect your vehicle at the time of pickup.
Excellent customer service. It is my go to rental place.
Upon drop off of car, I received a lot of attitude about having my service dog. She threatened to charge me $150 if they found any dog hair in the car, argued with me when I told her I was protected by federal law for having a service dog, and then implied I was rude for not having the car detailed prior to returning it.
Nick was fantastic and 100% deserves a raise. He was friendly, helpful and gave us an awesome dinner recommendation in Halifax upon our arrival. We booked last minute online and it was very costly. He got the price down and upgraded our vehicle. Wonderful experience. Thanks Nick!
Very nice service and price ????
Honestly, some of the worst customer service I have ever experienced. Enterprise just a few minutes away is the best alternative.
Open on Sundays, great location. The agent named Ernst offers the best customer service of any car rental agencies on the South Shore. Keep up the good work !
Wonderful staff, always friendly and fast service. Only complaint would be the location of the rental car lot. It’s quite the walk in the elements. Would suggest they bring car around to front for costumers.
After we had a horrible experience at another car rental, we just walked in hoping to rent a car asap! Mario helped us out finding us the car we needed at a great price! No problem at the drop off either. Highly recommend ;)
We always love using this location for our personal and company rentals. Great work, as usual guys!
Prompt service, fantastic price (especially for a one-way rental). The car was clean, well maintained, and the return was quick.
As a company we rent here quite often. Kale and every single one of the ladies that work here are awesome and deserve 6 stars. The other guy (must be Chris based on other reviews) has zero personal skills and sours the experience anytime he’s involved. I’m not sure why he is still here as it is clear he does not want to be.
I had reserved through Costco's website and received a good rate but when I went to the location they would charge my card for that rate, instead they wanted an additional $300 for potential problems and the problem was and why a lower rating is because they would not allow me to pay the difference on my debit card but ALL on the same Visa. FRUSTRATED.
(Translated) Poor service (Original) Service minable
Terrible customer service. Charged a crazy high fee for a small amount of cat hair that came off my clothes onto the seat. Not like I had a pet shed all over the car. Such a scam.
(Translated) Very good service. (Original) Très bon service.
AMAZING customer service from Ryan! The best we’ve ever had from any car rental company ever! Ryan was SO helpful and accommodating to our needs and made the rental process go so smoothly. Budget in Cranbrook blows the competition out of the water. The car was super clean and ready for us to drive off the lot. We are so happy with the car we rented. We will definitely be renting again from Budget in Cranbrook. Highly recommend!!!
So far the dealing with these folks has been Fantastic! Keeping me.rolling on that black ribbon making$'s Thank you!
Don't bother reserving a car a head of time because they don't.. also they charged me for 1/4 tank of gas when I used less than 1/8th. Just feel cheated.
The staff were very friendly especially the branch manager.
Very good customer service.
Was given a awesome truck to use . Enjoyed the cleanliness , ride of the vehicle , and value was excellent , will be back for sure
Manager has extremely poor customer service manners , mean and sarcastic , plus those guys don't really care about you, they overbook then when you come they don't have your car available.
Good cars, good service. Eroll is the guy to talk to.
Fast and quick service.
Great people. I’d recommend budget on 1st Ave to anyone.
Had a great experience. Rented a midsized SUV and was upgraded when I took it out. Fast service, and no problems. Would be happy to rent here again.
(Translated) We were lucky to be upgraded by taking a car so what can I say, perfect! :) (Original) Nous avons eu la chance d’être surclassé en prenant une voiture donc que dire, parfait ! :)
Better than Enterprise but not by much
I have always used this company when flying back home, that was until this weekend. After arriving from a late flight the rep at the desk was extremely unprofessional on so many levels. She was under the avis sign, we asked if budget was there and her response raising her voice was "I am budget" and she asked why it took us so long to get up to the desk. (we had waited in the wrong line for 40 minutes) She then said our car wasn't booked until the following morning, extra money to have another driver on the rental, spoke to us in such a degrading way as if we were stupid to her. My mother asked if we were still getting our original car and the lady looked at her and basically yelled "what, no you messed up your rental" After being told we were getting a different vehicle my mother asked what it was like "well i'm sure you wouldn't want an SUV so you're getting a luxury car you know because you screwed this up" I'd probably need six pages of paper to write about how disrespectful this woman was to us but i'll save you the time. Lastly, getting out to our car that had A FOOT PRINT on the front windshield... yes a bare footprint. The vehicle looked as if it was a personal vehicle that hadn't been cleaned in a year, I was disgusted enough that I had to go buy wipes to CLEAN the areas in which our bodies would come in contact with. I will NEVER go back to this place, being as it was always my number one place to rent a vehicle 5 times a year out there I am saddened by this as I've never had a problem but thanks to this employee that has changed.
(Translated) Ppir an easy and hassle free rental (Original) Ppir une location facile et sans tracas
Used them a few times and never had a problem.
Quick service, friendly staff, wonderful vehicle, easy return. Like having an easy car rental button.
Good service
Super fast..
Run of the mill car rental.
Long wait, car not clean, neither exterior nor interior. Would not recommend
Very good experience, staff was very professional. 10/10
Convenience is there game !
A completely disorganized approach to getting their clients into rental cars and on their way. My experience was very few customers in the JFK check in office, yet it took over one hour to out of the Budget parking lot! :( This organization (Budget) must review its operational processes and start by being a customer trying to rent a car from JFK. I will not waste my time and money with JFK Budget again.
Fantastic service as always.
We had to wait for well over an hour from arriving at the Budget pickup site at JFK/Federal Circle until having our car ready for us to drive away in. Totally unacceptable delay. Also, the charge for a Hyundai Santa Fe was exorbitant, but I know that's par for the course with car rentals these days. Overall, the car itself ran well and did the job for us.
We were charged more than the entire cost of our rental for maybe 1/4 tank of gas. Typically, the surcharge to fill at the rental office is 50 cents per litre above current gas prices, at most. The agents were beyond unhelpful on the phone when we called to talk about our options. I rent vehicles quite frequently, but will not be returning to Budget.
(Translated) It took 30 minutes to get service (Original) Il a fallut attendre 30 minutes pour avoir du service
(Translated) But very badly located (Original) Mais très mal située
The car was extremely dirty, damaged and too expensive. This is the second time, I ask for a Kia Sol and receive a low riding car. This is very hard to get into and out of for my grandmother, who is 93 years old. The description of what I reserved was not the cars I received. It was also extremely expensive and the employee lied about the Toll Fees and tried to trick me into paying an additional $25 per day for the EX Toll
I'd give a higher rating because the drop off service was great, but the guy working at pick up was slow, sarcastic and extremely rude.
Car was not full of fuel. As soon as l left the lot and drove just a few miles to the hotel the fuel gauge was below full.
Saw a board on the budget desk to approach Avis desk. So we went to AVIS. A complete nutjob was present at the Avis desk. Doesn't understand what we're speaking, speaks barely understandable English. He was very arrogant, rude and seemed like he was swearing at us in his regional language. When we asked him to give us 5 minutes to decide which car to choose, he was like... "Ahh!! You take as much time you wanna take. I give you 1 hour. I'm gonna go wash car outside.. you guys wait till I come back after 1 hour." What the bloody heck!? It's not like you're saving the mankind. You're just working to feed yourself. No one's forcing you to work there. Never ever going to this brand.
Very friendly knowledge and helpful agent! Car was very clean and all the features worked! Fuel per gallon was slightly better then expected! Overall, they offered the best return on the dollar! The return process was also hassle free and convenient!
Pretty smooth services. But I got over charged for one-way rental, and called 1-800 for refund.
Inexpensive and the service was fast. Only thing I didn't love was doing the initial walk around in a dark parkade. But other than that, everything was exactly as I requested.
Very friendly staff, great pricing, great deals. Thank you Budget!
Didn't like the fact that they didn't give me ride
Good prices and services
These guys are great and takes the time to remember who you are when you return, this is a rare concept. Totally satisfied.
This place also lies on inspections. There was no noted damages pre inspection and when I drove to location in a vehicle I DID NOT ORDER and my credit card wouldn't cover this giant truck so I told them I would get coverage. They did not put it on. I refused coverage on the first car they were going to lend me because my visa covers it, but then they said I couldn't take it because the windshield was cracked so I had to take a truck. well my visa doesn't cover trucks so I said I'll get the coverage. They left it out. The next morning there was a spidered crack across the windshield because the previous people had gotten a crack in the black part of the windshield and was not noted on the inspection as it was impossible to see and now Budget is saying I'm responsible for this and i have to pay. The guy there wouldn't even let me leave it was extremely uncomfortable. NEVER USING THEM AGAIN! Also since then the claims people have ignored my emails and now charged my visa saying I didn't respond to them when I have forwarded my responses they ignored.
(Translated) Very good service (Original) Tres bon service
Not the original price given on the priceline charged, they made me pay 230$ more... Not satisfied this time from avis budget. Plus the car wasn't in good condition , i received a car which was scratched in every part and drivers door was in bad condition thief tried to get in before i rented the car obviously.. Overall price and quality was VERY BAD!
When I needed a quick truck rental they had one when others did not
Toronto budget rental cars at Dixon and Martin grove is awesome just ask for khalid he is understanding and customer friendly
Horrible service and watch out for the hidden fees. Bill was 240$ jumped up too 360$ for not having back at exactly the min I had takin it out at. Something they should probably inform you of that they charge hourly but chose not too disclose. Do your self a favor and rent somewhere else.
Asked question about fuel gauge and Manager raised his voice to me. Said they new the issues but didn't care. Picked car up and tank gauge said full but KM's to empty said 555. When I fueled the tank to full, gauge said 645. He then started to yell at me. I will never use budget car rental again unless I get answers.
Stay away from Budget rental! I've just get an invoice for small scratches on the rental car for 750 euro. It was Superb from 3rd to 9th of January 2021 in Belgrade. The bumper was just slightly touch by unknown cars on parking. The cost of repair in the invoice is much less than this. I own Range Rover Vogue and made simulat fix two months ago. So I am well informed about market level of damage fee. The Company didn't provide any details or damage policy calculation. Looks like a fraudulent way of doing business. I sent multiple emails to Budget Serbia, sent a message from their web site, tried to find a solution via reservation manager. No response... If you want to be save and get valued service please be careful with Budget Serbia.
First off the staff at the counter was alright. But when I got in the vehicle it had smelt like stale cigarette smoke. also the front windshield had been sprayed with a cleaner on the inside that was not wiped off. There was a message on the dash saying it was going to be needing service with in 1300 miles. I rented the vehicle for five days. Within three days I had to go out of my way to go and exchange the vehicle out because it needed seviced. I went to exchange it out and that one also had smelt like stale cigarette smoke. On the second vehicle there was no windshield washer fluid on top of bad wipers that needed to be replaced. This made it difficult to see while driving in heavy rain
Dante is awesome, I flew in late Wednesday night and he stayed late for me. He stayed approximately 3 hours late due to my flight getting delayed. Awesome, easy experience. Car had snow tires and did every thing it needed to.
Had a good experience
GREAT service! They also drove us to the train station after we returned the rental! :)
Poor customer service. They cannot process any transactions without the card 'swiping' on their archaic machine even though i preregistered online. I was told the transaction would not be processed because the reservation could not be honored. When I checked my statement, they did in fact bill me. I phoned the Winnipeg location, was told I should have been able to keep my reservation, and I was told to phone their customer service number for a refund. Horrible customer service, would not recommend.
Clean cars, friendly staff and opened on Sunday
4 hour wait even if you're already booked
I have never had an issue renting with you all. Courteous service, quick rental, no lines, great cars and fast check ins. Big fan.
BEWARE I have been renting vehicles for over 40 years all around the world,and this is the worst experience ever. I had to wait one and a half hours for the vehicle I had reserved 3 days earlier. During the wait I was ignored and not offered an explanation for the delay or any information of how long it would be. When the vehicle arrived I mentioned my frustration ,and was virtually ignored. The truck was so dirty the worker had a hard time trying to detect scratches etc. After leaving the lot and driving on the highway I tried to clean the window to only realize the wiper fluid was empty. The next day when I tried to express my frustration I was met with rudeness and aggression which resulted in a heated argument between myself and the three employees. After not being able to solve the problem I left to get in the courtesy car for the ride home, I was told to get the f**k out of the truck. I was then left to find a cab and pay the 35 dollar fare to get home. Every attempt to remedy this with management was met with hostility by Ben the manager. BEWARE that even though the company flys the Budget flag, they are Independent sub Licensees and are basically independent of Budget Corporate. The company owns a series of rental locations under the Devon Transport Group. I truly wonder if Mr Barrie Rodgers and the ownership group is aware of what is going on with location staff and management?
Great staff
The place is perfect. The CSR who works there is super energetic and his positivity added alot to my experience with the place
Helpful Statf
The service in the cranbrook location is above and beyond great customer service
I rented the car and kept it for 3 weeks. I was planning a trip and the car needed service so took it back and they told me that they don't service vehicles. That blew my mind!
Fantastic customer service , I have been in customer service for over 15years this place knows how to treat folks like people , I have used them 2x times a month for over year would highly recommend you Give them a try :)
Easy process. Car was clean in good condition
Everything was better than I expected. I did a lot of research on rental cars and this was my best option. It turned out to be a great decision and would definitely rent from them again!
Great service at pick up and drop off - it was all just so quick and easy!
Not a car to be had. Office is 10 feet x 10 feet, and the lot didn't have a single vehicle of ANY KIND on it.
(Translated) Confirmed and prepaid reservation, when I get there, no cars available, the man at the counter tells me that he doesn't know. What must be done, that he is just a franchisee ... I call budget, they only reimbursed me half the amount 1 week later ... very ordinary service ... (Original) Réservation confirmée et prépayée, quand j'arrive là, pas d'autos de disponibles, le monsieur au comptoir me dit qu'il ne sait pas. E qu'il faut faire, qu'il est juste un franchisé... j'appelle budget, ils ne m'ont remboursé que la moitié du montant 1 semaine plus tard... service très ordinaire...
Rented a cube van for a good price
Rude personnel. Dirty cars, no walkway, when returning, have to walk between cars to reach counter. Inflated prices charged, different from what I booked on Expedia. Dont blame everything on Covid, horrible staff.
(Translated) Poor service (Original) Mauvais Service
Good service and got the best car in that category
Helpful people
The last two times I rented a vehicle from the JFK airport location I have had difficulties with my billing. I was being overcharged for my rental and it seemed like it was difficult for the customer service representative to resolve. …
this place is amazing. Roy is the best guy. with his help I could manage my trouble with my car. god bless him.
Had a lady say a prayer right before she put her vehicle sideways into our lane. Shaken, but not hurt, thanks be to quick reaction, and safety standards. Anyhow! Rented a minivan. Toyota Sienna. It's a nice vehicle. For a soccer porter. This particular vehicle was kept below my level of satisfaction. Upon renting, the representative took us out, to warm the car, and to discuss the features. After 10 minutes of that, all while the dash chirped incessantly to inform us that a sliding side door was ajar, the rep wished I'd luck, and went back into his warm office. We tried, and tried to seal the door, by trying to pull it open. Finally, I decided that I was either going to pull the door handle off, or I was going to get the rep back. So I called him back, and, to my own disappointment, I rather sharply, told him that I wasn't going to be responsible for tearing the door off, and that he could come get the vehicle prepared, or we were leaving, without their business. The rep came out, grabbed the door handle, struggled for maybe just over a minute, and then broke the door free, without damaging anything. So, that dilemma was out of the way. We thanked him for helping. Our experience at Budget took the better part of 3 hours, due to financial issues, payments not going through on time, and balances having to be moved. Which, is certainly our doing. We could have been more prepared, and had money freed up. But, unfortunately, we did not. Eventually, it worked. Paying 5 times the one hundred dollar deductible, due to our only payment option being debit. But, we made it work. Another dilemma out of the way. So, we get the vehicle to the road. We turn onto a snowy, slushy arterial roadway, and get in with traffic. The vehicle in front of us, was issuing a fine mist, and a rooster-tail off the rear wheels off his truck. Not matter, I pull for the wiper blades. The top half inch, and the bottom half inch come clean. The 3 feet in the middle becomes a slurry of road mud. Nearly resulting in an accident. Upon further inspection, the blades were stock, upon a3 year old minivan. OK addition, the weather stripping around the windshield had begun peeling, and, judging by the weather cracks to the plastic, that damage was getting old. But, no matter. Resigned to making the best of our 1 week without our own vehicle, we decided to visit a friend, out of town. To make a day trip. One hour drive, one way. So, we set out. As we concluded our visit, we turned our headlights down the road. The effect was lesser to a pair of jam jars, with a sprinkling of glow worms placed inside each. We returned the car the next week, and have never been so happy to return a car-for-hire. Budget, if I may offer some advice: I maintain my vehicle to operating standards which, I admit, may faulter from time to time, but they are things which, as the owner, I know to expect. Things like windshield wiper blades, and headlights. I wouldn't lend my car out in sub-par condition. I certainly wouldn't enter into a business agreement, to provide sub-par vehicles to members of the public. Without wanting to over-exaggerate, I believe the actions taken by your corporation, and by extension, your staff, constitute negligence at best. I suggest reviewing your maintenance logs, to ensure compliance to better road-ready the vehicles which are being driven by members of the public which may not be familiar with them, in perfect running order. Let alone in a state of disrepair. Apologies for being so long winded, and I wish next time to leave a much more positive review. Thank you for your time.
Liars and scammers. Did a three day rental of a small car (Nissan Micra). Where the cost should have been around 120 $, they charged 250 $. When I called them, they said it was heavily smoked in. I've never smoked in my entire life and I didn't even have a coffee or a takeout in the car to point to any smell that might have come up. Their explanation? "The guy who checked the car almost died from the smoke!". I know for a fact that, it is just not true. Obviously someone like me cannot dispute the claim since I have a flight to catch and I wouldn't be seeing them for a while (I guess like most of the victims there). I was going to give them good reviews for the way the girl at the front desk helped me out during the process. But after this ridiculous fraudulent behavior, 0 stars if possible. Stay away from these scammers.
The staff was rude, as far as me being the next person, someone would walk up in front of me and say they are already being worked with, than another person the same thing. That's rude, take yourself at the back of the line. Than another …
My rental was not cleaned, I had to bring it back to have it cleaned and air-freshened. The vehicle broke down on the highway causing my reservation for dinner to be canceled and ruined. I had to go to the nearest airport to switch out cars. I was given a partial refund and am awaiting the return of such. I accidentally left my Ez pass transponder in the car, tried to call JFK to inquire if they found it, I filled out a lost and found claim regarding it. I have not received a call or notification of its whereabouts. The receipt gave a number for customer service for the actual site however, no one answers.
It's our first time renting here because we need the minivan on a Sunday and we thought instead of renting to my usual company which is Enterprise which is close during Sunday I tried the service of Budget so save money but they don't have my minivan ready and I need to wait for a minimum of 45 mins!!! IF YOU READ REVIEWS THIS WILL KEEP YOU AWAY WITH THIS COMPANY!!! THIS THINGS ALWAYS HAPPEN!!!
Budget has been THE WORST customer service experience I have ever had. Your cars are filthy, your response times range between 4-14 days, and your staff's general lack of professionalism is abhorrent.
the car's exterior has many dents and scratches, some trashes inside under seats were not removed
Budget rental had amazing service and the staff were understanding. They rescued us after Uhaul had screwed us over by canceling our moving truck reservation on us without notice. Thank-you Budget for saving moving day. We will be using you again.
Unbelievable service from a friendly and professional staff. Walkable from the Via Rail station.
Did not honor booked rate when insurance was paying! Charged much higher daily rate than weekly rate that was booked.
I wanted to use my Fast-Break card but they didn't support that so I had to wait in line instead of immediately being on my way.
Terrible customer service.
My boy Azeem always has the best customer service! I have been renting vehicles from here for a long time and they are always a pleasure
These folks are super friendly and very helpful! All your storage, moving and vehicle rental needs in one place. Very secure - storage can only be accessed during business hours. Highly recommended.
Amazing customer service !!! Very happy customer ????
Had two good experiences at budget, out of almost ten now, and the rest have been awful. Horrible and unreliable service. Would recommend going to a more reputable company. Maybe it's just this location but the manager (?) has "made us a reservation" on two separate occasions only for us to go in and be told "we don't have you on file." They closed the store early today when we had a reservation for four. At no point did he tell us that they closed at four, after having spoken to him multiple times to confirm our reservation. We arrived at 4:05 (not knowing the location was closed at 4) and not only was he no where in sight, but we were never called or told that no one would be around. Must have packed up early because he was long gone when we got there. Very, very unimpressed by how unprofessional this branch is, not sure how the rest of the company is but due to our multiple poor experiences we will not be returning. Will be filing a formal complaint with the owner or regional manager of budget, whoever is above the worker who always jerks ur around.
I rented a car a few weeks ago was simple online booking and the service at the desk was top notch. I drove the car back to Vancouver but needed to keep it a few extra days they were fantastic with the extensions and each rep I spoke to had exceptional service. Very impressed with everything from the start to how easy the drop off was. Great team here!
Record your interactions with the counter staff and take photos of the vehicle before and after you drop it off. Mysterious ‘parameter changes’ will cause added fees regardless of the price they quote you at pick up and what time you drop off. Also, do not accept any vehicle that smells of smoke. Spend the extra time and get a new vehicle.
Bad experience with Budget! Really poor customer service! Long delays - I mainly rent with National Car Rental but my brother recommended Budget so I decided to give it a shot for my 10 day rental in NY. I must say it was an awful experience at JFK Budget location. Why: (Reasons) (PICTURES ATTACHED Below) 1) It took us 40+ mins to get to first counter 2) Less resources at counter to handle customers 3) Agent was not wearing a name tag 4) Agent NEVER greeted us with “Hello or smile” but she was greeting customers on phone calls. (Poor customer service) 5) The amount of times I had to sign my name for the insurance waiver etc, on a broken screen was ridiculous 6) My car was not handed to me at 50min mark. I had to go to next counter and acquire for car which took another 20 mins and in the end he switched the mini van. 7) I was stopped again at exit booth and again was never greeted. 8) Staff was using Walkie-talkie to ask for car statuses and location they were parked in (annoying) no electronic system.
The was quick and friendly.
Wonderful and helpful staff. Went above and beyond to help me out and meet my needs. I will be renting from them in the future!
Polite service, even though vehicle was late...got a wonderful suv in return that I enjoyed driving!
Everything was great except the seat stain on the driver side of the car.
The rep stated the gas tank was full. When I arrived at my hotel 4 miles away it was on less than 3/4 tank. I tried calling customer service & was left on hold for over an hour. There was also no washer fluid at all.
(Translated) My wife and I had a black Ford Edge instead of a white Sedan Crysler for a total cost of $ 176 instead of $ 90. Never paid back in full. Charges made on the credit card without prior agreement. No bill to justify the whole thing. (Original) Ma conjointe et moi avons eu un Ford Edge noir au lieu d'un Crysler Sedan blanc pour un coût total de 176 $ au lieu de 90 $. Jamais remboursé en totalité. Prélèvements fait sur la carte de crédit sans accord au préalable. Pas de facture pour justifier le tout.
Excellent service and customer care. We rented a bigger car for weekend away and very convenient to park our car at their location, they also upgraded our booking to better vehicle at no charge.
The manager (male) and employee (female) have Zero customer service skills and has major attitude issues. They are not respectful towards clients and very rude. They hung up on the phone saying they have better things to do when called to inquire about overcharges. Claimed the car was returned empty when the vehicle was filled up. Had priced the car for a wrong return time and over charged. Budget should hire people with better customer service skills and respect clients.
Prepared for the worst after reading some reviews here, I was quite surprised about the good service. 10 min waiting with three customers in front of us on a saturday morning. We booked a Chevrolet Suburban "or similar" and a nice and clean black Ford Expedition was waiting for us. As there were some GMC Yukon XL in the car park I asked for an upgrade which we got for a small additional fee. That car was quite dirty inside and outside, but after being asked the helpful staff cleaned it inside and drove it through the car wash. No problems when returning the car, neither with fuel options or the bill. Even got 10 Dollars refund for fuel, as it was slightly under "full" when we took it but returned it completely full.
(Translated) A place shared by shops, the employee must meet different customers: car wash, anti-rust and car rental ???????? Self good, service 5/10 Lack of warmth .... To avoid... My car is recovered and I don't have my invoice (Original) Endroit partagé par commerces, l’employé doit répondre à différents clients: lave-auto, antirouille et location auto ???????? Auto bien, service 5/10 Manque de chaleur.... À èviter... Ma voiture est récupérée et j pas ma facture
friendly staff, well organized, efficient. We are in and out in less than ten minutes. Each and every time.
Easy pickup, easy drop off, I got the car that I wanted and the staff was very friendly and helpful.
What can I say when you're on a budget nobody beats budget courteous friendly affordable great cars
Worst experience renting a car. Could not be worse than this. I booked the car or 10:30 AM and I was at the airport to pick up the car. There was no one at the counter. Waiting for an hour and talking to the customer services, calling many phone numbers and finally some one is there to help me to get the car. Now after a month I was checking my credit card and I noticed that they had charged my credit card 59.25 CAD instead of 24.15 CAD, for returning the car with empty gas tank which is absolutely wrong. Calling the customer services and explaining everything to them finally he said that they can reduce it now to 31.15 CAD!!! NEVER rent a car from them again
Friendly ,courteous service. Accomodating for quick appointment request.
Vehicle was ok..only problem was with wipers..need better blades that'll wipe snow off instead of leaving a streak whuch freezes n causes hazard for driving in traffic. Customer service was exceptional n accommodating..appreciated the courtesy n cost saving promotion...thank you...
Good place to rent from
I am honestly embarrassed to have been a customer of this place. Save yourself and go to Enterprise.
Had a horrible experience picking up our rental today. We prebooked our rental months ago and waited an hour at the service desk (to clarify there was not a long line, it took the customer service woman 45 mins to sort out our prebooked rental)! Despite booking months ago the vehicle we booked was not available for us. Then the customer service woman walked away from helping us twice when people butt ahead the line. When we got to our hotel we looked over our copy of the rental agreement to discover that despite clairifying several times with the service agent our agreement does not match what we were told.
Terrible experience. Way overcharged with all if the fees. Also had to change vehicles because of how bad one of the cars smelled! Would not recommend.
Scammers. Invoice is convoluted to the point of fraud. Reserved with AirMiles for 5 days only to find out they charged my card another $137 of fees you need an accountant to decipher. Ordered an Impala got a Malibu. No its not a full size. Stay away from them.
Just rented a new caddy love it
Worst. They did not tell me about the fees for late returns so a car that should have cost 30 cost 90 and they have charged us twice... I should have suspected something when others were returning there vehicles early..., Poor customer service.. The vehicle inspector was a sweet man. Will avoid this place like the plague
The truck will go to the highest bidder not your reservation. You slip them a $50 they will have your truck. Otherwise your out of luck. Corrupt place. Avoid if you want to have your reservation. Otherwise be prepared to pay.
Rented a car here since my broke down and it was the only place open. Service was great at the counter. Only reason I am giving it a 3 star is because they system is just all over. Line is long and all you hear is a walkie talkies telling what cars they are giving who. Cars are clean and new.
Every professional and helpful, Dan From their was really nice and went above and beyond to help our experience, will definitely come back
Amar was great! Appreciated his help getting a car on short notice
Nice and smooth service
We were five minutes late on a Friday night. We called to tell them we were delayed. Though they offer shuttle service, they did not suggest this. Just told us to hurry, they stop at 5:30pm. Though there was another employee still there, he was not authorized to help. I just cannot believe they allowed all our plans to fall through for five minutes-even though we called them. I will never book through them again. Your employees will put you out of business. I only gave one star because you have to to have be posted.
One of the worst deals. A Worst review.
Pre booked a compact, When arrive, Josh said they did not have available. He said take that one out there. To our pleasant surprise was exactly the same as my own car. upgraded to 2019 Ford Edge. Great service
Very helpful staff. Quick service. Reserved a premium suv for my move from New York to Florida, and staff recommended a mini van for more storage space, and was definitely the smarter choice. Attentive staff. The seats folded into the floor, allowing me maximum storage space. I see all the bad reviews here, and it confuses me. You should always allow an hour or so before your pick up. I guess because I’m from New York, I’m used to it, and maybe all these negative reviews are being made from non New Yorkers. Don’t blame the staff for a long line, arrive early! Everyone is so entitled nowadays. Get over yourself. Obviously you should return the car full with gas. Do your homework before committing to something. Don’t blame Budget for hitting you with a gas fee.
I have been renting cars here for 4 years and I am trying to get a return phone call about a billing concern and nobody is willing to call me back. I have left several messages but nobody will call back. Might be time to switch agencies.
We rented a car from the Winnipeg Airport - travelling to Calgary prior to return and the Budget folks were very curteous. The car was a 2015 VW Jetta in excellent condition and maintenance. We were very happy with the service both at pick-up and drop-off. Staff were efficient / quick in ensuring we knew key points about the vehicle at pick-up and that the drop-off was handled efficiently. We really appreciated that Budget didn't price gouge for us to return the car to Calgary. Very good value and excellent service! I would highly recommend Budget after this experience.
The service i received was simple and fast. Prices compared to other rental companies was a little better. I usually travel at least 3-4 times a year so on my next trip I will be using budget. Then update my reviews
Cant believe they have a liscense to operate. Dont even bother with these guys, take your business eslewhere.
Charged me for an extra 4 days. Customer service was awful. Just go to a different rental company
Unlimited km is FAKE. Got a call from the manger telling me I’m not welcome to rent anymore because I put a couple thousand km on the vehicle but paid TOP dollar! - DO NOT RENT HERE ?????
Rude staff, awful customer service. Coming from someone who has worked in customer service for over 6 years- you could at least put the effort for the bare minimum. My business was much better taken care of at Enterprise.
We were harassed by an attendant when we dropped off the vehicle at EWR. We explained to him that we knew how to follow written instructions and where to drop off the vehicle. The attendant blatantly told us loudly not to tell him how to do his job. It was our impression that he was hustling for tips. Please make the attendant STOP harassing and intimidating customers. This gives customers a very poor impression of Budget at EWR.
It was easy to pickup and return the van we rented.
Horrible. Had a pre-paid reservation and got bounced at the counter without a car. Shockingly unprofessional
Great service
Waiting time to pick up was almost an hour, I understand every customer need your attention, but that was ridiculous time to wait, just to pick up. I also understand COVID, need to improve time pick up. Otherwise everything else was fine.
Rude, slow, all around painful to deal with
Keep in mind that when renting a car at the Winnipeg airport they do not walk through and inspect the car with you. When I picked mine up, late at night, I did not notice the small ding in the door. I called the next morning only to be told that I would have to file an incident report ( for something I didn't do). What was more ridiculous was the guy decides to ask me if my husband rented the car (Seriously!). He assumed I was married and because I'm a woman that I couldn't have rented a car by myself. In this day and age you do not treat a paying female customer like that...????. When I returned the car the man was very nice and let me know the ding was nothing to worry about as people drive the cars on country roads. Not worth the stress of renting here.
This place is garbage. The manager has no customer service at all. He seemed like he didn't care for his job or anyone renting there. Who wants some running their business like that. He racially profiled my husband and assumed he had drugs in his rental and my husband doesn't smoke. The behaviour is so disgusting coming from another black man. I am so ashamed appalled at this. I can see why this place is so dead. No one wants to deal with the manager's attitude. The only reason I went here was Enterprise was booked up. Enterprise is the best place take your business there.
extremely easy to pick up the rental car. Very professional representatives both at pick up and drop off.
Best service and experience I've had with a car rental. Will make a point of using budget in the future because of the friendly and helpful staff who helped us.
We rented a van at Budget located at 151st Street last Friday. Upon receiving our official receipt we were then surprised that to our dismay we were overcharged. I hurriedly called the said location and a Filipina sales agent named Daisy assisted us and told us to check the invoice that was billed to us. She then confirmed that we were overcharged and we shouldnt get mad as she was already making adjustment. She was full of sarcasm as we have all the the right to be upset as we were overcharged. Its a hard earned money. $52.51 is no joke to be overcharged! Instead of being empathic to her customers I canT accept her sorry as we know its not genuine how she said it. You need to review her whether she really fits perfectly on the said job.
The location never awnsers the phone. The location is filthy and looks like it’s never been cleaned in 10 years. When I arrived to pick up my moving truck I fell into a pot whole in The parking lot and rolled my ankle. I told the staff members behind the counter guy and Siad and that I was hurt and he didn’t care at all. Very rude. My truck was extremely dirty and no discount. I will never return to this location let alone this company ever again. Stay away! crooks.
Made me wait forever didn't have my reserved vehicle that I reserve 24 hours in advance and then got charge for bringing back the car with the gas level they gave it to me with had to call budget rental stay on the phone waiting to speak to a rep for a hour and when I finnally hot on the phone with the rep it took a while to figure out thst they over charged me so then they say I will get my refund in 5 to 7 business days which is great because people don't need there money to pay for things.
There was only one person working the desk, and he had 4 people on line and 2 at the counter. I didn't know you had a rapid check in. I have used Avis for 20 years, so I'm use to going right to my car.
Dirty car, inside-out. Traces of poorly washed exterior. Mud streaks definetly not cause by me since I never left pavement. Somebody cough on the dashboard and there was a bunch of snot streaks on the speedometer. Digital screen and likely all interior surfaces were wiped with a dirty rag, making them covered with filth. Windshield so dirty it was difficult to drive at night or in direct sunlight. Digital screen defective, some touch didn't register unless leaving a finger on them for a while and pressing hard. They block $500 on credit card, that's not mentioned anywhere when you reserve the car. Of course, even if you return the car at 9:30, they have no staff onsite so no way to complain. If there's really a car shortage, they should have more time per car to clean them and one would expect they can afford the staff to do so and ensure the staff does its job correctly.
The Manager needs some training on customer service! His mannerisms are extremely poor, miserable, with a sarcastic attitude. He ignored the young lady working the front counter no answering any of her questions....what kind of store manager is this? Budget is a great company but you need to review this store, maybe send in some secret shoppers! Loyal customer not impressed!
Got side swiped by an idiot driver. Took the insurance and walked away with zero responsibility ????????
They went out of their way to make my rental needs a good experience. Worked with me when running late and were always ao friendly. I will be using them from now on.
I’ve never experienced such terrible service from such a large and well known company. I would strongly suggest an alternative rental service unless you want to risk your entire trip on “if” they have your car available. This is not aimed specifically at Budget Dorval but all of Budget in general - Budget Dorval did the best they could. Long details below. I ordered a rental about 3 weeks in advance of an important event from Budget near the Montreal Airport. 2 hours before pickup I received a call saying there was no vans available and they most likely won’t have any the following morning either. I asked if I could receive 2 regular car rentals instead - however they had no cars at all left. They told me to call customer care - they attempted to find me a rental at a competitor but since it was so last minute - they were unable to find any vans available in the area. I had to scramble, drive 60 km out to pickup a regular car rental instead of the van, find another driver and then use my own vehicle to avoid completely ruining the entire weekend. We then had to pay for 2 sets of parking, gas, Uber, etc. Since we were unable to get the van. All this was explained to 2 customer care agents who mentioned to email with the receipts of the gas and Uber rides for compensation. In the end, I was only offered a free car rental voucher - when I explained I don’t need the rental voucher since I didn’t plan on renting from budget again; they said there is nothing else they can do. I strongly urge you not to rely on this company if you have important plans that revolve around your car rental. Simply choose another service that will ensure they have enough vehicles for you.
I rented truck from here and i got best deal from all other . Also the customer service is very good.
Thanks so much to Amy and Curtis today! Thoughtful, relaxing and quick! See you in a week for dropoff!
This was an incredibly unpleasant experience for us. The service was rude and unaccommodating, specifically the manager, Richard. We had to spend two hours dealing with them. Based on previous reviews, this franchise doesn’t seem to care about their customers. I will not be going back to budget.
Terrible customer service... go somewhere else pay a couple dollars more and save yourself a hassle
I am here for twenty minutes already, and no car yet. It took ten minutes for someone to even talk to me, and now they can't get the safe open. I am in a rush, and this is unacceptable
The manager Ashok Pillay is a complete gentleman and a professional. I recommend him for promotion. He deserves to be recognized.
I regularly rent cars in Markham and always return to this location. The cars are always available, almost brand new and are very clean. As a senior, I appreciate their accommodating and very quick service. As a local resident I strongly recommend this small but efficient family-run location.
I work there!
Ryan, Amanda & the rest of the crew are amazing! Go see them & they will always do their best to help you.
Very friendly staff. Got me a car within 5 mins and i was on my way. I would highly recommend this place!
Friendly staff. Clean vehicle.
Great, friendly counter personnel, quick service and providing customer pick up and drive home when needed.
Fast getting us a rental truck after being completely rented from. Great prices and friendly staff
As soon as you drive away from the lot, your first stop should be the gas station. Even if the gauge seems to say "full", often it is not. BEWARE. This little trick happened to me the last two times I rented.
Double price of booking with a different car. They hold the amount from credit card without asking that I will take the deal ... I obviously cancelled with hope of having the money back within 5 days ...
The person at the counter was very not friendly maybe a bit nasty otherwise the manager was very helpful and clarified all the details she even went to fill up the gas tank which was not completely full and explained how the toll works in all details Thank you
Pick up and drop off was easy and fast. Good value for your money for sub compact cars. Staff was kind and helpful.
The guy that work here I don't have a clue what his name is (could care less) has an attitude problem . I went to herts instead they are cheaper .
I've delt with this Budget for awhile. They are professionals, & always go out of their way to take care of me. Prices are more then fair cars are clean & well maintained . I recommend them hands down .
This Budget is absolutely the Best, they always provide the most efficient and friendly service. Vehicles are always clean and newer models.
Easy reserve and pay online, Friendly, efficient, knowledgeable staff. Exactly what I reserved, on time, ready to go! Bonus- Open Sunday until 5 . Highly recommend this location. Thanks
Nice jeep service was fast and friendly
SO RUDE. Absolutely unbelievable. Stay away!!!
(Translated) Excellent service even on Sundays. Many thanks to Peter. (Original) Excellent service et ce même le dimanche. Un gros merci à Peter.
Horrible customer service. When the rep picked up the phone i asked "how are you?" he said "Hi" , so i asked again "hey how are you" again he simply replied "Hi" His name was "Guy" or at least that's what he told me.
Very friendly and the equipment was in top shape.
Lovely service , very professional and courteous! I encourage that location as they provide the right and needed services a customer would want.
Everything was good, staff, car and staff dealing.
I've rented from these guys many times and wouldn't hesitate to go back again. Service has always been reasonable or even great. I treat them respectfully and they do the same for me.
Great location. Great team members. Everyone was friendly and helpful. Security person in the night time was helpful as well, as we stayed across the street at Delta and parked our vehicle after hours every night at this location.
This is a wonderful experience. Friendly staff, flexible drop off time and easy extention on the rental.
Mario is your guy to see
Just renting a car slush truck
I use this location for rentals multiple times a year, Friendly and fast service every time!
(Translated) Very good service (Original) Un très bon service
Great rental vehicles and great service!
Great place. Nice staff
Clean vehicles, and competitive rates and easy to deal with staff
Rented a vehicle for a quick one day work trip. Vehicle fuel was full when I picked it up. Dropped it off on the full line. Literally came from the gas station. They later billed me for $30.00 because according to their system, the fuel tank wasn't completely full. When the indicator is on F, it generally means the tank is full to me. Excessive charge. Would not recommend to my family and friends.
Really nice guy, great to talk with knew a lot about the town and where to see things. Vehicle was brand new! Nice why to test drive hahaha. Will be back
Staff has been very friendly and accommodating. He is also quick in doing transactions. The car was also very clean when I got it
Good experience as usual with budget the only issue I had was the fact that I am a fastbreak member and there was nothing fast about getting my vehicle at the jfk airport at federals circle. All else was fine.
I’d leave 0 stars if I could, everyone from the person I talked to on the phone earlier who lied to me, to the people at the actual office. I’m surprised they still do business. They left me stranded and refused to issue my refund when they did not honor my PREPAID reservation. Look elsewhere for a rental car, unless you want to be treated badly.
Very poor Customer service. I have booked several cars through Budget- GP airport location and never get a receipt for back up. I have to call to request a receipt everytime as no one is ever at the counter when I drop the car off. You have to fill out a sticky note with your rental details and drop the key in the box.When I called today to ask for the receipt to be emailed to me for the third time I was told to call back as they were helping a Customer. I guess I am not considered a Customer. I will be using another provider going forward. There are two others to choose from in this location. Budget doesn't even brush the snow off the cars or start them for you. Getting into a cold vehicle and having to brush off snow is not ideal with the amount that GP gets.
Seems like others are falling for the same shady business dealings as we did. They attempted to charge us $830 for a windshield when there was no damage on dropoff. Make sure you take pictures people, these people are thieves and will screw you over weeks after you've returned your vehicle.
Because you guys are ripping people off. I rented the car on Friday at 0649 pm and return july 12 2021 @ 02:54. you're charged $821:28. Also i didn't even drive far. I drove from queens to manhattan Saturday and from queens to Brooklyn Sunday, and also from Queens to Jamaica Sutphin blvd Monday and all of the sudden the mileage is 361. Something is definitely wrong with that picture.
This is the worst rental company, the cars are old and the service was Bad. We rented a car that was not clean and we signed inspection slip and months later we received an e mail from Harold Daumount the manger Our flight was delayed and my wife waited over 1 hour to get a Car Any customer should make a complaint direct to Budget Head office The car was dirty and the staff Harold was unprofessional & Rude.
(Translated) At Location Budget, we offer you the best service and competitive prices. Come see our team. (Original) Chez Location Budget,nous vous offrons le meilleur Service et des prix competitif.Venez voir notre equipe.Merci
Well... Things are very different since the pandemic. I feel very sorry and sad for the shortage of workers. The lady was very confident and efficient. Polite and apologetic for the long waits. It is the way of the world. Must paying customers understand the situation. I was happy for the good price deal. Super glad it was the same lady when I returned the vehicle. Thanks budget
I will definitely be back. Service is amazing here. Syed, who is the branch manager and his colleague Fuwaad, were so polite and helpful. They made sure I received the car of my chose. This was my first experience with budget and I’m very pleased we decided to come here. Thank you for all your help. Love from the south!
Amazing and courteous staff across the board. I have been able to see this team in action at different times in the past 2 days. Incredible composure when faced with an influx of guests. This includes your staff at the return area and the security gate. Simply happy with my experience is an understatement. Keep up the Great work guys!
Worst service ever, charged for fuel even though I had returned it topped up.
They rented me a car with no ice scrapper in it! In Canada. No ice scrapper really?
Amazing service. Loved it
Beware... even though you return the car at the same fuel level you received the car at- the Owner will still take it upon himself to charge you the FULL Fuel Surcharge
Refused to offer ride back to work after returning vehicle. ????
The ease of making arrangements for the car, getting the car, and the ability to drop it off at another airport was deeply appreciated. All agents involved were excellent in their service. So glad to have them here during this difficult time and the travel challenges we face. Thank you again!
Great customer service, could not have gone any smoother. Good selection of cars, are car was clean and ready to go when we arrived. Well informed on our insurance requirements.
Very fast and efficient pick up and drop off.
worst experience when I contacted them to pick me up the guy said it would be 5 to 10 mins they show up 2 hours later and I missed my appointment. Then when I return car they said it would be 2 hours before I could get a drive back to my camp which was only 5 km away. They would not even pay for a taxi which places would have paid a taxi ride. this is my second experience with Budget and I will not rent from them again after this experience.
Terrible communication. A lady with strong phillipines accent confrms I can book a vehicle with credit card and ID. I pay 50$ taxi just to get there and they say, i cant use my wife's credit card which they never confirmed on phone. These companies need way better customer service. That ask questions and give all the rules and regulations not just some
The staff they are very nice and friendly Customer satisfaction Is always guaranteed
I loved every single experience there. First time I rent a car in my life. Staffs at the Prestige hotel was so kind and nice. If I rent a car in Nelson again I will contact them.
Used Budget Kamloops in early February, apart from the car not having satnav when they said it did, but they did reduce the price for that error. Very helpful friendly staff, good experience.
Receiving a car with no windshield fluid was a big PITA. Imagine your windshield getting dirty on the highway and you want to wash it, so you pull the level and no water comes out, then the existing dirt smudges all over the windshield, …
When returning the car the agent claimed there was a scuff on the front right of the car. I had no incident with the car, and when i went and looked at it i simply wiped off whatever it was he saw. He still insisted on writing a report so i took a picture of it. I've rented from this location dozens of times and never had issues. Very frustrating way to end a week long work trip.
Good
I booked my car on the 29th June 2021, to be picked up on 3rd July at 10 am. I noticed that the opening hours of this location were 8-12 on Saturdays, so I planned the pick up accordingly. I went to pick up my car on time, only to find the doors closed and a sign saying they have decided to close on the 1st+2nd July, plus the weekend. I was not impressed. I called the Budget hotline and they had no idea what to do, only that they could cancel my reservation. As it was a holiday weekend, Budget said there was no other cars available in my area. I rented the car so I could drive my family to the airport in Montreal... so this caused a lot of issues for me. I complained to the Budget rep on the phone, but since then I have heard nothing. It was mind-blowing to me that this location did not check the car rental situation before closing for the weekend, since I booked on the Tuesday. A phone call or a warning would have been SUPER.
Absolute joke. Do not rent from here. Didn't hold the reservation. Was a complete jerk. Managed to find another truck for us, but told us one drop off time while the paperwork said otherwise. Again, was an jerk when we called back to confirm the drop off time. Overall, the most pathetic customer service I have ever experienced. Save your self the headache and rent from a place run by a decent human being
(Translated) Excellent service. I was initially assigned a vehicle. When I saw another model that interested me more, the counselor was happy to change it even if the contract was already drafted. In addition, I liked the vehicle so much that I bought it. (Original) Excellent service. On m'avait au départ attitré un véhicule. Quand j'ai vu un autre modèle qui m'intéressait d'avantage, le conseiller s'est faire plaisir de me le changer même si le contrat était déjà rédigé. De plus, j'ai tellement aimé le véhicule que je l'ai acheté.
Just refused me for a rental because they didnt accept my Mastercard. What a joke, made me miss my entire trip. DO NOT RENT HERE
I received an email telling me I would have a fast track, but when I arrived I had to wait 20 minutes. There was no fast track. Happily, the employee was kind enough to upgrade my car choice. However, a few days into the trip, one tire had …
Last time i rented it was a great experience fingers crossed this time!
Had a reservation for 10 got here at 10 was told the Expedition was not ready. Then the lady tells me my Bank Card that they had already charged about $1300 wouldn't work. I had to have a credit card. $1300 and the car is at least 20 minutes out. I paid for the car a week back. The lady at the desk was just doing her job it's not her fault it's the company policies. Been nice if they mentioned my BANK CARD would need another credit card to rent the care they already took my money for. Because I was mad she did threaten to call security. LMAO fortunately she either didn't or he didn't say anything to me. I guess she didn't like me asking me for my money to be refunded. Fortunately I did video the entire thing. Don't rent from Budget! If you do you better have a credit card..lol Then your car won't be ready on time! Then she wrote down a number to call to get a refund that is not a working number. I am going to follow up and see what I can do for my time and inconvenience.
What a nightmare. Budget has recently received a new system and as a result, their operations are in shambles. I suggest you go back to your old ways. That was way more reliable. I was 45 minutes early for my pick up and therefore had to downgrade and the option reserved was not yet ready - ok, fine. No problem When we received the paperwork as we're walking to the car, it says we've got a Toyota Sienna, instead of the tiny Yaris that I had the keys for and signed off on. We went back and the woman assured us that she would input Yaris and not Sienna (which was the person before me in line). Now a week later, once we've dropped off the car and returned to Toronto, I see a charge on my credit card for more than double what it should have been. I've spoken to 4 different people in the last hour and received 3 different invoices. One of which didn't even have my name/information on it, but someone else in Quebec..... Breach of privacy? Apparently they reuse Rental Agreement numbers.. within the same rental days... Not smart in the slightest.The other two invoices are for the Toyota Sienna! This is ridiculous. Now I have to play the waiting game for someone at this location to call me back because the number posted is actually for their head office in Nanaimo, NOT the airport itself. I will not be renting from Budget again. Not while they still have this new and utterly useless system.
Great service, easy to book and pick up a moving truck. The staff were also friendly and helpful.
Professional, car was clean, easy to find and In excellent working condition
Service was responsive and we actually got a better vehicle than what we reserved.
Lack of forth coming info. Only to find out ar last moment.
(Translated) I have rented often for my friends never problems always pleasant (Original) j ai louee souvant pour mes amis jamais de problems toujours plaisant
(Translated) impeccable service, clean car thank you peter and denis !! (Original) service impécable, voiture propre merci peter et denis!!
I was in a car accident and the rental company used by the insurance company was not able to get me a car. Vanessa, was very prompt in getting a quote off to the insurer and I had a car that day. Upon returning the vehicle (sorry I don't have the gentleman's name), I was greeted with a smile and courtesy. Excellent customer service.
Because they made it very easy to check in and drop off. We had a late flight in and the gentlemen stayed late to check us in and we really appreciated that.
Small, but convenient location. They didn't even think twice to offer me a free upgrade because they didn't have the car I had reserved - much appreciated! Thank you! There is a gas station right across and another one a couple of blocks away in case you forget to refuel. Traffic around (especially during rush hour!) is probably the worst thing about this location.
Very helpful
They have this terrible service where the bookings is done by a central location for all of British Columbia, which closes at 6pm pacific time so if you are in let’s say edmonton Alberta at 9 pm and you are going to land in kelowna that same night before midnight, you actually have no way of booking a vehicle with budget because there’s no way to get in touch with the desk at YLW. That’s terrible business in my Opinion.
HORRIBLE! ALMOST 2 HOUR WAIT. Its on me - I did read the reviews, and thought, I have FastTrack - it cant possible be that bad.. I'll be done in less than 30 mins. NO SIR. WHAT A JOKE. Be prepared to WAIT. Either completely understaffed or they are simply incompetent. Fasttrack was non-existent. Horrible experience. Never again!
Very poor customer service. Certainly won't be using or recommending them ever. I have had completely the opposite experiences with one of their main competitors on several occasions.
(Translated) Professional, courteous service and a competitive price. Always a pleasure to do business with this thunderous team! Emmanuel Brass (Original) Service professionnel, courtois et un prix concurrentiel. Toujours un plaisir de faire affaire avec cette équipe du tonnerre ! Emmanuel Brass
Staff very friendly and accommodating to my last minute request. This is the ONLY place in courtenay that I will recommend.
Good service and reasonably. Friendly.
Good rates. Even better customer service. Barry was a GEM. Someone please give that guy an award for excellent customer service. I definetly will rent from them again in the future because of how I was treated. Thanks guys! Appreciated :-)
I rent from Budget at the Fort Smith Airport fairly often. The price is competitive. The car is always ready and is clean. The personnel at the counter are friendly and efficient. As a result, I keep coming back to Budget at Fort Smith and elsewhere..
If I could give this location more then 5 stars I would. The young girl working the counter was the sweetest, young lady ever!! Left enterprise angry and full of rage right before I walked into budget and my mood changed 100% with my experience with them. Got an amazing car and for a great rate, with no BS run around like enterprise was giving me. Will definitely use budget again in the future and definitely this location.
Guy was quick & efficient. I was on my way with my rental in no time. Nothing to complain about.
Had a fantastic experience at this location. I hope every customer gets to work with Ashok, one of the best Budget sales representative! The car was very clean and Ashok was extremely accommodating with our requests for drop off at another location. This generosity is all that you need in difficult times like this!!
Best place to rent car they are very friendly and very reasonable price I would recommend this place to everyone. Once you rent from them you won't go anywhere else. Ask for my boy O'Neil he's the man.
Easy to deal with. Clean product
Great rental place
Car windows were very dirty inside,also there were spiderwebs on the bottom of the sun visors and the car was very dusty inside
Returned a car a day early with the proper paperwork and had no problems. The receptionist was nice and got things done quickly. However, there was only the girl working there for a while before another man came to help. It was very busy at the time and the line could have moved faster. The one major complaint is the lack of cars they had on the lot. When I went to pick up the car, they gave me a KIA which was very dirty and smelled of cigarettes. I went back inside to complain and they gave me another car which was Mitsubishi. It was still a bit dirty but better than the KIA. My suggestion for people renting cars, rent a car during the week for a better selection. Overall, good experience just need to do a better job cleaning the cars and more receptionists at the desk. Also, rent the car online to get things done faster and better rates.
(Translated) 2 hours of waiting, we are told that it is possible to bring the car back at any time because a valet is present in the evening, but this was not the case. We were also told over the phone that it was possible to divide the payment over several credit cards, but this was not the case once we got there. Service more than mediocre. (Original) 2h d'attente, on nous dit qu'il est possible de ramener la voiture à n'importe quelle heure car un valet est présent le soir, or ce n'était pas le cas. On nous avait également dit au téléphone qu'il était possible de diviser le paiement sur plusieurs CB, or ce n'était pas le cas non plus une fois arrivés sur place. Service plus que médiocre.
I don't think they put much effort into cleaning their cars. The inner door handle and steering wheel were sticky, there were receipts on the floor from a previous renter and wrappers in the rear hatch area. It was kind of gross. If you have to rent from them, bring some wipes.
I've been transferred 3 times to 3 of basically the same people. I had the simple question of what size the box of the pickup that I wanted to rent would be??? Nobody could answer me!!!!
Never rent from them again. Car was unavailable when I arrived and Tatiana gave me attitude and then changed her tune when I took her business card and she realized I was going to complain. This is NOT someone meant to represent a business. Really disappointing experience when fresh off a 9 hour flight and this is the first experience in Grande Prairie. Not a good welcome.
Be careful if you rent a car there. Check and sign any paper that shows there was no damage to the car, Take pictures to show that the car has no damage before renting ,otherwise he'll charge you for damage you didn't do. If you do not speak English well he will take advantage of you. Company to be avoided. The manager at the reception used dishonesty. He abuses people and this is very serious.
The gentleman at the budget counter failed to honor the price. I reserved through Priceline which quoted me the full amount for the rental roughly $60. When I ari es home after returning the car early I see a $21 charge from budget on top of the amount I paid through Priceline. This guy is very dishonest and surreptitious. He looks Indian with glasses and gray hair and speaks in a Caribbean accent. Beware of his surreptitious and deceitful tactics. Please check your receipts carefully before you leave. Don’t depend on integrity here.
We are on our way to Toronto and stop to add another driver and the place is closed, during their business hours, for half an hour!
I have been renting vehicles for over 15 years now. Have rented at various rental companies and in different locations. This was my best experience by far. A very friendly and courteous staff. Had a small incident with the vehicle, but on return was handled superbly by the staff. Looking forward to using their services again as and when needed.
I never had a bad experience at the West end location usually rent there all the time people working there are always pleasant and friendly
Customer service experience has been OK, except that they NEVER answer the phone. I think that the number listed on Google must not be a working number because there's not even an automated system. I've had a terrible experience with the Budget cars. The first car they rented to me had a slow leak in one of the tires. Every few days I had to refill the tire. I was able to exchange this car for a newer Toyota in Boston which seemed great at first - until it rained. There was a leak coming from the roof or perhaps a window (even though it was always closed) so every time it rained, the entire floor and sometimes even the seat on the passenger side of the car would get soaked. Before I realized what the issue was, many personal items I put in the car had damage from the water. Also the smell after a while was unbearable. It smelled of mold and dirty socks constantly because of the dampness. Fortunately, I'm an hour away from the Albany Budget location and I got a replacement there. I'm on my third rental now so we'll see.
Terrific value for the $. Full load Chrysler 300 for a full day for $36.05 all-in.
All my expectations were met in a timely an courteous manner.
Usually love renting from here, but our last time (during COVID) found a used mask, water bottle & food from the previous renter. This definitely left me second guessing future rentals.
The best service,
Great staff, reasonable price, very efficient pickup and dropoff. Vehicle in perfect condition. Great rental experience!
Easy check out
Rented a car called and said I’d need it for another day sneakily they didn’t say that they were closed on weekend so you’d be charged for having car entire weekend even though you returned it Saturday. They don’t call you to confirm what they’re charging your card just go ahead and charge it. Then when you call they’re rude on the phone like you should’ve known they were closed and would be charged. Don’t rent here Bad customer service and very sneaky to make more money.
The process of retrieving the car was hideous. My reservation didn't show up as I made it online. It took me around 2 hours on the desk even when I tried to do web check in and the the webpage didn't let me edit my address. They charge me a different amount than what it was supposed to be, even though I got a downgraded type of vehicle.
The most rude person i have ever dealt with, and the price was insane compared to Hertz and Enterprise when I've rented with them, it was 700 for 5 days for a bloody corolla would have been cheaper to get a cab all over for 5 days.
Kerry who checked me out was very courteous and knowledgeable. Everything with seamless who was very thorough in explaining the process and where to return at JFK's partner desk. We most definitely need more representative like Kerry.
I recently rented a cubic van at this location and the rep that assisted me didn't mention that I can use my airmiles, so I called today for assistance with this and I spoke with someone over the phone regarding this issue and he refuse to help, so now I am trying to call the Dixon RD location and they don't pick up the phone and I get transfer to the main office. very disappointed with their customer service and I would not be renting from this location.
Amazing Andrew. Have been renting for years now from this location. Amazing customer service skills. Ask for Andrew. One of the best professional in the car truck rental industry.
This whole experience was terrible. The issues are as follows: 1. I booked a pick-up Time of 10:30am as I had other things to do throughout the day that required the use of my rented car. When I got there at 10:30am, there was a sign saying 'back at 10:40' the employee didn't return until 11am. This wasted a half hour of my time. When I told the customer service rep this was inappropriate - he told me he did the best he could... If a reservation is for 10:30, the car should be available for pick up at 10:30. 2. When I booked online I specified a pickup in Kingston Ontario and a drop off at Toronto Pearson Airport. I was quoted a price of $89.91. The overwhelmingly obvious implication being that My cost to rent the vehicle would be $89.91 to complete my journey from Kingston to drop off at Toronto. Clearly fuel is not included in this cost - as is indicated when making this booking. What I did NOT expect was that my booking only included a maximum of 200 Kilometers travelled. Let's review: I booked a pick up at 1412 Princess St Kingston Ontario - with a specified drop off at Toronto Pearson Airport and was given a price of $89.91. When I arrived to pick up my car, I was told that my rental only included 200km (there was NO information provided about this when I made my reservation). The distance from 1412 Princess St, Kingston Ontario to the drop off location at Toronto Pearson Airport is 266km. The additional charge per km is $.15. This is literally a hidden cost of $9.90 if I drove directly to the airport. When I raised this issue with the customer service rep I was told too bad. 3. The car provided to us for rental was an American vehicle - the odometer read in miles - not kms. The allowance for miles that the customer service rep and later his manager provided to me was 120 miles. When I pointed out this was not equal to 200km in distance, the agent and his manager proceeded to argue with me. When I finally pulled up a reference for the conversion from km to miles, the manager conceded that the appropriate conversion was 124 miles to 200kms (actual is 124.27). The cost per additional mile is $.25. Although this represents only an additional dollar in cost - it also represents fraud on the behalf of the location, agent and customer service rep. 4. When I raised these issues I was told I could opt for unlimited kms for a total cost of $18. When I agreed to this surcharge to provide me with a buffer for any necessary detours, I was told this was no longer an option for me. When I suggested we cancel my existing reservation and rebook directly at their terminal I was told thye are unable to do this, when I pressed for an alternative they told me I could rebook an alternate car for the same day from their sister company Avis, when I checked the cost of this it was in excess of $300. This is entirely unreasonable, and should not have been presented as an option if you were unwilling to do it. 5. When I addressed these issues with a manager I was repeatedly told 'we'll take care of you' when I pushed for what this actually meant I was given NO information. 6. When I returned the car to the Toronto Pearson Airport I was charged for using 213 miles. This was in excess of what I had actually used (266km + 30km ancillary driving = 185 miles) but as I had had an absolutely abysmal experience with Budget at this point - and they had already charged my credit card and told me I would need to wait a minimum of 15 minutes to even speak to a manager let alone have the matter resolved I gave up, paid, and went to catch my flight. In conclusion - don't rent from Budget at this location (1412 Princess St Kingston, ON) under any circumstances, in my experience they had abhorrent customer service and fraudulent business practices.
The car was cleaned, overall service was good.
good service
The customer service lady was amazing. This was so quick and easy I would definitely come again to this place.
I rented a 4 wheel drive vehicle which was needed because of the location I was traveling to. The vehicle I was given had issues shifting into 4 wheel drive. There were times I would be able to easily do this but most of the time it was very difficult and I would spend time stuck trying to get it into the correct gear. It even became dangerous at times and prevented me from completing my trip in the time planned. I have now spoken to your customer service twice and was told I was going to get a call back from a manager and still have not gotten one. It has been almost a week and I was told I should hear from someone in 24-48 hours.
Second time I showed up at this location and was told there would be a wait as there was no vehicle available even though it was pre booked and even prepaid this last time. Called customer service and was told to take a cab from the airport to another location where a vehicle would be provided. No one was helpful and I was treated like it was my fault. Very hard to be on time for appointments when Budget does not hold up their end. Just on another trip today and tried Enterprise. The experience was very pleasant.
Booked car a week in advance. Was told I could call for pick up the day of. That day they had no driver available. I took a cab there at my cost. They took my paper work then said they only had one monster jeep which I couldn't physically get into. They said no option was avaible. I left walking. Worst customer service ever!
Terrible service! False advertising, I feel like I was a victim of fraud! After my experience I will never rent from Budget again or recommend them to anyone. After prepaying for my rental and arriving to pick up my car the employee insisted on giving me an upgrade which I declined several times! He would not stop pushing the upgrade and insisted it only makes sense for me to take it as they would not charge me anything extra for the upgrade “it will be the same price he said, no extra charge”. Even after finally agreeing I again changed my mind and said I would prefer to just go with what I originally rented, the employee again insisted it’s winter you should have all wheel drive just in case. Once I got home from my trip I realized there was an additional charge on my credit card for more than what I prepaid the first time for the rental. After calling and speaking to the customer service line they offered me a refund of 50% of the upgrade charge as “it is my fault for accepting the upgrade and I still had the option to decline”. Which I really didn’t have a choice because their staff continued to coerce me until I said yes! I have been offered upgrades in the past for no charge and never had an issue. So I didn’t think twice about it after driving off in my upgraded rental. I am very disappointed and feel like I was completely mislead and pressured by Budget representatives so they could make a few extra bucks off of me. If I knew I was going to be charged I would have declined the upgrade. Now for Budget customer service to insinuate this is my fault as I chose to accept the upgrade is outrageous and the worst customer service I have ever experienced. I live in a northern climate with much more snow than Winnipeg (which I also told the employee) I really had no need for an all wheel drive vehicle. Thanks budget for ripping me off and costing me nearly $90 extra! I wonder if they train all their staff to rip off customers? They must make a killing that way.
Fast efficient and friendly satff
Great customer service, explained every thing regarding how truck accessories works.
Very bad experience with the front desk
We left our baby’s car seat booster in the car and realized it right before we boarded our flight. We tried to call the direct number over and over, no answer. We spoke to the customer service who said we had to speak to the direct location …
U will never find a better price elsewhere. I've been dealing with pat. Since 2012 or so. The man knows how to run his business and make his customers happy. I say that after more than 10 cars that I have rented. Keep up the great work. See by ur selfs!!!
I have rented both cube trucks and cargo vans (summer 2020). The best thing about this company is that their trucks are BRAND NEW. Low mileage, 2020 year. Not garbage 20 year old trucks that u-haul provides. Great customer service and fast rentals. The manager and the lady at the desk are really nice.
My experience with this budget was beyond ridiculous. I am currently on covid quarantine and unable to go to location personally. My wife still needs a vehicle though but she doesn't have a credit card only I do. The only way the manager said we could move forward with my car rental was if he faxed or emailed a form to me to fill out and it would have to be scanned and sent back in. Unfortunately I do not have a computer with the abilities he is asking. So I ask if he would be ok with a video call with me while my wife was there with all identification marriage certificate every bit of ID possible and he refused. Said there was no way to prove it was me but sending random people emails is much more secure. So I ask for the corporate number or his district manager and he refuses me and says he will report the problem I said no thank you I would like to move forward with my complaint can I have corporate number please he said no I said I am aloud to have it my I have corporate number please he said you want Toronto or Nanaimo I said which ever corporate office you report to he said no and continued to refuse the number or to work with me any other way and hung up on me. I know these are trying times but I feel this manager isn't taking that in account. The fact I can send my wife to a bank to sign a $20,000 loan document under same conditions just states to me that he was being difficult as policies are not law and can be bent depending on situation. The fact that this manager wouldn't try to move forward or even ask his supervisor if he could go forward with a video call just shows a lack of customer service during these hard times wish we could expect more from this company
It was OK.
Staff are very friendly.
This car is not at all good. When we hit break car is shaking and making lot of noise. Also rear camera is not working. I have complained to store associate and he said he is unable to help.
Everytime I prefer to take car on long term I select BUDGET. New car hassle free service and friendly staff. Only if one has to return car on different location that's an issue. Rest all perfect.
I received awesome service at this location, I felt like I was pals with the dude who worked there by the time I was driving away ( Richard!!). Super friendly and efficient service. I will choose and recommend these guys again!
Car has big mark on the door when I rented at the airport and there was no check sheet to hand in. Used the car and returned to different location at downtown hotel. Worried about the existing damage but no one I could talk to during the rent out and retune period although return period fell into weekend. Hotel has budget office but closed. Great rental company not doubt about it but no clear system or procedure checking the state of the vehicle.
So so. Manager is a very bitchy lady
Good customer service. Helpful and friendly.
Thanks Mike. Recomended
Good pricing on the rental,very friendly staff ,the vehicle was clean and ready for us to drive.every thing was explained to us soo clearly, I would recommend budget,for all yur rental needs.
Corporate car rental was a breeze. Fantastic service. Will definitely be renting from Budget Taschereau again, for both corporate and personal. Highly recommend!
Best customer service! Tim and his staff go out of their way to ensure your rental experience is awesome! 10/10
Greg was very helpful
Good prices and pretty good people
Julie greetied us at the kiosk and was very helpful and nice. The car was clean and comfortable and drop off was smooth and without issue. Highly recommend Budget
I would've given them a 0 star if I could! Absolutely ZERO customer service!!!
Car was ready when we arrive. Clean and almost brand new 13300km. Return went also very fast and easy. We make good choice by renting in Budget Thanks
Service guy was not friendly at all. $500 deposit for the vehicle. Called to confirm my vehicle would be there. Was told it might not be there when I came at my pickup time. Was told a different model would be available if I come early or if my vehicle isn't there. Came early and the second model I was told I'd have wasn't even available. Got an entirely different car I didn't even want.
Front desk service is horrible,not professional at all no helpful at all, nasty actitud and every time I return it's a extra charge for gas even do it's full so becarful. Then I have to go inside to fixed other time is the same, car has high mileage .management terrible
Poor customer service. Will never go there and never recommend another one too. When do the booking told $55.05 per day including insurance. When going to pick the car was $91.08 plus $350 from credit card. I would give zero stars but doesn't allow me.
Good people and great cars
Easy check in...and return. On line booking was seamless. Wyndham rewards collaboration was a nice bonus, too. Staff in Fredericton very friendly.
I have a storage rental unit there and staff are rude and unprofessional. They advertise that they close at 5 and so many times I have gone up there to get something put of the storage unit and the gate would be locking 15-20 early.
The female manager is super nice, I am very beginner in car rental, she is very patient and helpful, I have never met such as a good people. Thanks for her all assistance all the time. The male employee is very friendly and patient as well. Nice team and incredible service.
We had such great service here from Kim who really got us out of a pickle when we got stranded in Cranbrook! Kim was so so helpful and managed to match Enterprise's price. I cannot recommend this place enough, especially contrasted with their competition. We had been really let down by Enterprise the night before, causing us to have to stay in a motel over night and even though this was none of Budget's fault at all, Kim was so sympathetic and genuine and accommodating.
Rented car once and its owner does't know how to apply corporate discount so ended up paying $45 more over my corporate rate. They should educate their staff on every aspect of bookings.
The pick up and return was convenient. The vehicle was clean and up to standards.
Great staff here
First let me comment on your agent at the airport Saqib. You are very fortunate to have such a conscientious, courteous, pleasant and professional employee. Out of the 3 cars he rented out 2 of the customers came back having experienced problems with their vehicles. It was -43C that morning. He immediately made the necessary changes to get them another vehicle and they were on their way. These customers were dealt with in such a professional manner they will continue to be customers. I also had a challenge with my vehicle due to weather and he immediately handled it. What a great Attitude Saqib. You're the best!
Good service.decent trucks. Good price
The customer service here is absolutely amazing along with the cars. Rubina does a great job. I'm very pleased.
Avoid this rental car place at all costs. Lady at the counter refused to honor my rental even though the Budget call center said my rental was valid. Not only that but the lady at the counter was incredibly unhelpful and rude. She showed no sympathy and was completely unwilling to offer any help. One of the worst customer experiences I've ever had!
Good service. Would rent again plus past the word to others about them.
Service can be better.
Called in to change our time of drop off which the lady on the phone responded it was no problem and no extra charge ( drop off at 7pm). They charged me a full extra day even though i was told that would not happen. When i called, the manager of this branch was rude and dismissive and refused to give me the name of his boss to try and talk about this. Never coming here again.
The Kelowna B.C. airport location was really bad. Gave me a ``crossover`` mini SUV even though I reserved a "full size car" They then tried to convince me that it was a full sized luxury car! The Chevrolet Orlando I did get was so unbelievably uncomfortable to sit in that I only drove it for two days and ended up taking a taxi after. Back pain from the terrible seating was like torture. The Orlando was damaged all the way around, smelled like wet dog, and even had a cracked windshield! The counter staff were unresponsive to my questions(did not care). I will NEVER rent from them again, EVER! Same price as Enterprise and I have never had a bad experience with Enterprise. Don't even know why I tried Budget. Big mistake! Avoid, Avoid, Avoid!
I am a rapid rewards member. My rental was not in the RR stand. Had to wait on line. Very pressed for time. had a meeting scheduled. Could not find my reservation until I supplied agent with reservation #. Gave me packet with parking space for my rental. No car in space. Outside agent switched me to a dirty scratched car and manually wrote over my agreement. Car makes horrendous scraping noise intermittently and has a shimmy in the tires. Received e bill after turning this vehicle only to find the wrong name and amount on the e bill. Right car - wrong person . Called Customer service, still waiting for this to get adjusted after 3 days. Not a professional experience by any means
I was please pleasantly by the awesome customer service I received.
Because it was Family Day and there were no other cars available from any of the other car rental agencies at the airport ,,i was forced into renting an overpriced ($156.00 per day) from the "Budget Thieves". There was a hard attempt to up-sell me on everything from over priced insurance at $30.00 per day and snow tires for $20.00 per day of which i refused ,,only to find it was the only car they had available so i had to take it. All from a New Canadian who could not speak English very well or even knew what the holiday that day even was! I will NEVER rent another car from Budget/AVIS ( they are the same ownership) anywhere in Canada let alone Winnipeg. I wish there was a negative number of stars i could choose that as a rating. I will be making arraignments with National just down the hall from now on or taking a cab to another car rental agency off the airport property and get a car for 1/4 the price.
From the staff to the car, was just a good Service overall..
Great location to rent from, friendly staff and great rates.
Always friendly always professional and always very good service
Client service is a really big thing for me and I certainly know that when you hang up on a client, it's not a good thing. This was my second rental with these folks in Kelowna @ the airport in the last year, it will be my last. I've had outstanding service from other Budget locations and from their head office for customer service. When renting at the airport in Kelowna, you might find yourself better served by going to another provider. In the end, the issue was resolved but it took a few hours, some phone calls and the assistance of a CSA that was happy to help.
Excellent service and very accommodating. Even when making last minute reservations.
Everything went awesome but one thing... car was given away due to late arrival (I had called to notify of late arrival) and had to wait a bit. These things happen and I didn't mind waiting in the nice new terminal...! Strongly recommend this company for sure. Very friendly staff as well. Affordable too!
Nice staff and good cars
(Translated) Good service, speak Chinese (Original) 服务不错,会点中文
Some little drama here
After having an issue with the initial car, the Budget rep switched out the car for another. Took only a couple of minutes. They sometimes upgrade me to a better car when there's one available with no additional charge. I love that!
the owner was wonderful efficient and the prices were great - would rent again here as opposed to the airport
Always friendly and great service from this location by Kim and her team. If the car we rented not available always get something better.
the kindness person , thank you for helping me get a car.
My advice is to check your odometer with your rentals, take a photo that's dated and timed. Ended up paying over $400 extra for a rental because I had no physical proof that I hadn't travelled 2400 kms to go from my home to Swift Current and back, with two side trips totalling no more than 150 kms (and that's being generous on my part). What should have been, perhaps 200 kms over my allowed (1400), I somehow ended up over 1400 + kms over. It's 703 from my driveway to there. But ... stupid me trusted that the staff knew HOW to read an odometer. Never again. I'll use Enterprise from now on.
I rented a car on Oct 15th for a one-way trip from JFK Airport to Atlantic City Airport. I drove the car directly from JFK to the AC Airport and dropped it off less than 3 hours after I rented it. The Budget team at AC Airport did not receive the car correctly, notified me by email on the 18th that it wasn't in inventory, then charged me for an additional 3 days. I called the Budget LP phone number listed on the email and the lady who answered said she would take care of it and that a receipt would be sent within two days. I did not receive a receipt. When I returned home from my vacation on the 26th, I checked my account and noticed I had been overcharged. I hadn't received a receipt until I called your customer service line on the 26th. I saw that the car was checked in by Budget on the 18th, not the 15th when I dropped it off. I am currently now spending my time attempting to correct your mistake.
After receiving a confirmation email that a minivan was reserved, I drove half an hour to this location only to have them casually say "Oh we were unable to secure a minivan for you" There were three male employees that sat at the desk and not one of them offered an apology, another vehicle nor solution. They said they tried to call but the number on file was the wrong number yet they did not try to email me. I handle a lot of major contracts and I will never book this place again or recommend it to any of my contracts. Totally unimpressed and left scrambling at the last minute.
Great counter service and customer service.
Hands down, THE WORST rental car dealership in the history of mankind. Do not book here unless you have a back up rental when they screw you. Wrong dates scheduled by them after calling in, promised car not available, hidden charges, arbitrary rules, rude "if you don't like it, go somewhere else" attitude. Have rented from this location for at least ten years, but ownership has changed hands at least three times in last two years. It's the franchise Budget forgot about. Most normal businesses try to get your business, but this current clown of an owner tries his hardest to try to turn away your business. Never again and no more chances for Budget to get this location act together. So many other choices out there. Will never recommend. Lots of one star ratings for a reason, folks
Nice people. Nice little car. As soon as I arrived at the BUDGET counter, I was greeted by a smiling young man. My reservation was found from the start and the rest of the process was fast and efficient. Small shadow on the board: this officer told me "Of course, you take all the protections." This way of trying to sell me, a little hypocritically, astronomical daily surplus for additional insurances, did not please me. We can understand that these attendants are also sellers, but .... pleeeaaase! I had a Nissa Versa rental. Beautiful little car; I particularly appreciated the heated seats because it is cold at YWG! I also appreciated the fact that the inspection of the vehicle, before departure, is left to our discretion, meaning that we fill in the form to establish if the car is already damaged and we leave it in the box reserved for this purpose. This confidence is very much appreciated. For the operation of the car, I do not know yet how to open the trunk! No instructions. I tried looking ... niet! As all travelers arrive with luggages, it would be a great way to stand out from the competition by having a permanent record in the car giving instructions to open the trunk. In return, same facility to put back the car. Yaqil (I think?) was nice and smiling.
Getting a receipt from the 1800 number is just pathetic. Why they ask for full credit card information on the phone to get a simple receipt is beyond me. Are they not setup to retrieve this information with the last 4 digits and a name? Come on guys, we live in a society that feeds off credit card fraud. Also, the lady on the phone that I was dealing with today (named Diane), had terrible customer service skills. Rather than listen to my request the first time, she asked me on several occasions what the reason of my call was... ??? Seriously, all I wanted was a copy of my bill and it didn't seem to register with her. I'm never dealing with Budget again!!! Just pathetic!!!!
Front desk gentlemen was very nice. Should add more help on front desk to assist since wait time was almost 30 minutes. Inside of car very dirty and dusty. At gate car was not inspected. I had to take a video and check it myself.
The absolute worst company in the United States. I’m not going to get into it but, this company does not care about their customers or their customers well-being. Just pay the extra for enterprise.
Great service. Nice clean vehicle. Affordable. Was a great experience all around
I had an excellent experience with the staff, the car and the facility.
Absolutely incredible team. Everyone here is amazingly helpful, knowledgeable, and friendly. Great selection of vehicles and good location make it even better!
I will rent here again. Loved the new roomy truck.
Would give them less stars if I could. Stealing my money from me after not honouring our agreement from booking. They have taken more money off of my CC days after returning the vehicle. Dirty vehicles are sent out - see photos. Supervisor phoned to intimidate me (after filing a complaint with booking company for my refund) so I’d somehow accept the two hundred dollar price jump. Um, no. Poor customer service and Fraudulent behaviour are two reasons to stay away from this company.
Last time I called this place they told me yes they accept debit cards and I made my reservation successfully with no issues. This time I go all of a sudden they don’t take debit cards. The two customer service “ladies” were very rude and nasty with trying to help me due to their error and misinformation. All of a sudden a month later they don’t allow something that they just allowed. Not to mention the website doesn’t state otherwise. They’re too expensive especially to be called budget there are better rental choices so beware of this company as they make up non existent policies on the spot to their own discretion.
Great and courteous staff‼️
Excellent, efficient and friendly service.
Would have given 5 stars but when I came to get my car at JFK the main Budget office was closed and all rentals were being given out at Avis. Other than that it was super easy.
(Translated) 7-seater vehicle reserved for one day and confirmed via Rentalcar. Arrived on site, they tell me that no 7-seater vehicle is available. After calling the manager, the only solution would be to bring a car from Montreal, it will take 4 hours, canceling our day trip. Impossibility to make a gesture and to rent us two vehicles 5 places for the same price. We went to the competitor 800m further. (Original) Véhicule 7 places réservé pour une journée et confirmé via Rentalcar. Arrivé sur place, ils m'annoncent que aucun véhicule 7 place n'est disponible. Après appel au manager, la seule solution serait de faire venir une voiture de Montréal, cela prendra 4h, annulant notre sortie a la journée. Impossibilité de faire un geste et de nous louer deux véhicules 5 places pour le même prix. Nous sommes allé chez le concurrent 800m plus loin.
It is always complications with this location, returning deposit I have to fight with them 20 min for releasing it in the system. They closed at 2pm if you late 10 min you have to pay extra day, and believe me they will over charge you as much as they can. I will not come back there ever.
Professional, ease of use and clear information , good car..
Love Budget!!!?????
(Translated) To avoid absolutely, do not trust this trader! He gave us a damaged vehicle from the previous client and did not take any pictures before we left with him. On return the merchant tries to pass us a part of the invoice and refuses to refund the deposit !!! (Original) À éviter absolument, ne pas faire confiance à ce commerçant! Il nous a remis un véhicule endommagé par le précédent client et n'a pas pris de photos avant qu'on parte avec. Au retour le commerçant tente de nous refiler une partie de la facture et refuse de rembourser le dépôt de garantie !!!
Good bunch of Cars available but book a week ahead as not many available on last minute...
I had an average experience with this place, the two times I rented out of there in Dec 2018 and Jan 2019. The guy at the desk was just ok, not flexible in giving me a good solution. It was more like take it of forget it. In Dec 2018 I wanted to go to the US and I booked for a full size car (Impala). He told me that they have no cars and I could take the 10 seater bus, just for my wife and I. The manager was nice enough to interfere and give me a nicer SUV.
A very poor car rental experience. I rented a car on their official website, but when I went to pick up the car, the clerk told me that there was no car. I will never go to Budget again.
All I can say is do not leave anything of value or attachment in the car, as you've got no chance of getting it back and are basically given the brush off. They took a considerable amount of time to get back to me regarding an item that I'd left in the rental car, despite calling as soon as they opened and then told me a blatant lie. There was no way that the item I was hoping to get back had just mysteriously disappeared without someone physically taking it from the car.
Many problems with the cars I've rented there, broken windshield washers, clocks, Bluetooth issues. This location does not seem to care
The car was great! The pickup experience was SO TEDIOUS!! No preparation upon reservation being made; the Budget counter at JFK is closed! There is no way to drive up to the rental counters but who knew that? You have to be dropped off and walk to the counters. Then, to find that Budget is closed. Now must find Avis...in a different building, NEARBY but I didn't know WHERE. Then to get to where the cars actually are...doesn't look accessible because the opening in the half block long fence is almost back to the street WITH NO SIGNAGE!!
It was very easy to rent and return
Good prices and awesome cars! They can even reserve a particular model for you :)
Always friendly good staff
From the Manager, the rental desk staff to the service staff everyone wishes to make certain that your rental experience is a positive one...friendly and professional!!
I had a rental reserved but when I got there to pick up the car, there were no cars. Terrible
Terrible service. Absolute scam rental place. This is the type of car rental place CBC Marketplace should feature on what people should watch out for. How does Budget continue to have their brand attached to this location. Never again!!! Not worth it! Pay the extra couple dollars and use Enterprise.
Very bad experience. The staff are very rude and they just look for ways to charge more. They even threatened us by saying that all customers return the cars damaged anyway and must pay for it. After that we were charged 100 dollars more than than the receipt we got. I am very disappointed and I can't believe this actually happened!
Wanted to thank Omar and Laurie for the great customer service they provided. Both were attentive and friendly. Omar picked us up from the port and Laurie dropped us back after returning car to make sure we made it back since we were late. Omar called me back to check that I had made it onto the ship. They both went above and beyond to give great customer service. Thank you both so much! Andres
Been in line for 45 minutes. Only two staff on. And now one is taking a break even though there’s 9 people waiting in the line. The most unorganized company I’ve ever seen. It takes 15 minutes to serve each person. You know how many bookings you have, put the right amount of staff to service the bookings !
Efficient service clean car good price
Good service. Good condition cars. Accessible locations.
Was in town for business. The pick up was quick and drop off was a breeze. The car was a VW, which was way better then my colleague's Hyundai.
Excellent customer service. Very competitive rental rate.
Small location with a limited supply of vehicles. Vehicles are clean and ready as requested on a regular basis.
(Translated) We booked a pick-up with a ball and a closed trailer. The pickup did not have a ball when we arrived, and the trailer was open ... (Original) On a réservé un pick-up avec une boule et une remorque fermée. Le pick-up n'avait pas de boule à notre arrivée, et la remorque était ouverte...
They have terrible customer service, don't offer any assistance and are unwilling to work with their customers.
Tried to charge extra for a scratch that was already on the vehicle and tried to charge 20$ for not filling the tank because it was maybe 1$ from full. Awesome customer service, bad attitudes. Scammers. Rent your car somewhere else.
The car was in good shape, less than 6 months old. However, the attendant, Sohaib Butt (Agent Operator) was the absolute rudest individual that I have ever had to deal with in a business transaction and for this reason I will never return. He was unnecessarily rude as well, responding sarcastically and condescendingly to almost every question I had. It was as if he put a negative spin on every benign inquiry that I had. For instance, when dropping off the car, he asked me if I filled it up with gas. I responded that I had. He was dealing with other customers while he asked me this and I had already pulled my phone out to call a cab but thought to ask him if we needed to confirm that there was a full tank before I called the cab, so I asked him if he needed to check. His response was dripping with sarcasm as he replied "Well I am dealing with other customers as you can see so I can't get out there right now can I?". I was floored. My question was only so that I could determine whether I needed to stay and hold off on my cab ride or if I could go. Of course I wouldn't expect anyone to drop another customer. I told him I understood that but didn't understand why we was speaking to me like that. This was just the pinnacle of what was the most disrespectful business exchange I ever, in my life, had with someone. Before I dropped off the car I called and told him that my husband and I were interested in keeping the car for another two days but were interested only if we could get a pro-rated rate so that we could drop it off at 6pm (after work) and not 1pm. He said that there was no way around that and no he wouldn't do that. I told him that I was surprised that he would turn down another $100 in rental charges because the drop off time was impossible for us and that charging us another full day for 5 hours was unreasonable, and that we've done it with Thrifty Car Rental (a few doors down from his Budget location) before. His response was "We are not Thrifty, Ma'am". He's damned right they aren't, and he will never get our business again. We are pretty regular car renters as we are a one-car household. I was hoping on a possible alternative to Thrifty since I am a regular of Thrifty's and they were closed yesterday. Unfortunately Budget will never get our business again and I will actively recommend that others never give this location, and Sohaib, their business. This was not a bad day for him as his disrespectful treatment of me as a customer spanned two days.
Reserved a car online (Costco) and confirmed the Timmins office will be open at the pickup time (Dec 26). Travelled in from another province but office is closed. Staff say they have bad communication with head office so they were listed as open even though they were closed. Called back Dec 27 to pickup the vehicle, presuming for a discount with one less day on the rental. Staff quoted new price of $100 more for a shorter rental period and made no attempt to resolve the issue. I called Enterprise and had a car rented for the original quoted amount within minutes. After learning that I had rented a car elsewhere Budget now offered to match the price THEY originally quoted. Too late Budget.
I booked online at the national site and the agent said I could pick up any time after 12 noon. Got a call from the local agent asking when I would pick up as they don't staff the desk unless someone is picking up so I specified 2 pm. I was there at 2 and waited around for half an hour. When the agent finally arrived it was to serve another customer and she seemed surprised to see me waiting. No one came out to check over the car before I drove off so I took pictures in case there was pre-existing damage. Drop off was the same, no one there, just a sign and a little piece of paper there to list the mileage and a key drop off. When I got my final bill, they had done the math wrong (thank goodness I kept all my documentation including the original booking page email) and calculated an extra 1000 km. And instead of .22 per extra km as per the national site, they charged me .25 so I was significantly overbilled. To their credit, Budget apologized after I complained online and refunded me $350. All in all renting from Budget involves a whole lot of trust, which is hard to muster given how little you see an actual person and how slack they are about their inspections and calculations. I think I'll try out their competitors next time.
DO NOT RENT FROM HERE!!! I would of gave 0 stars. 1st let me say the agent at the counter was VERY rude. On her phone (ear pods) the whole time carrying on a personal conversation. I reserved a luxury car. Cars are dirty & smell of cigarettes, both did. I travel & rent cars often this was by far the worst They gave me a Chrysler 300. That is NOT luxury 1st car was. Dirty & smelled if cigarettes so I had Miss. Nasty unpleasant Attitude changed the car. Long story short go to enterprise or alamo. Budget is the worst. She works at budget so her life mussi sad like funeral. And im calling corporate
I deal with budget car rental for all my rental needs representative fawad is very welcoming & guide me in best possible way I highly recommend this place
You guys really made my day easy. The budget location in Brampton @ Kennedy road was the worst business I've ever walked into. You guys were half the price for an upgraded vehicle and you rented me a brand new Ford Escape. Literally you guys saved the company budget for me. Thank you
They will bill your debit card then tell you when you get there a debit card isn't sufficient.....waste of time company
Drop off person totally rude , used profanity at me not.helpful
Awesome staff and fast service! Thanks Karen!
No proper response from the representatives
Family and I rented a car from here and got ripped off as well. They’ve charged our card extra for gas when we already filled up the tank. I feel like this is a common problem with this location due to other reviews I’m reading here.
Never have cars ready for pick-up. Customer service is not great. Throw in surprise fees.
Very slow service. Completely unprepared although car has been booked in advance. 40 minutes in line to get to the rep.
Old car, not cleaned, bad customer support
The car that I got at jfk was very strong with weed smoke in it and 2 hrs into my drive the tires started losing air with made me late for my connecting destination. The 2 is for the 2 lovely young ladies that helped me outside of new year that did an amazing job treading the cars for me to get back to jfk. (P.s) Now my children jacket and mine and our hair smells like weed and I need to take our stuff to the cleaners.
1- Didn't want to honor corporate discount, says policy changed and didn't want to show any proof with a written documentation. 2- Syed Iqbal the Branch manager saying "I am the Authority here and I don't have any documents to show" not knowing he is an employee that has to abide by the corporate rules and policies at Budget and not its Owner! 3- Potholes and really bad parking lot that not only damage customer's personal cars but Budget's own rentals 4- Very Rude and Unprofessional customer service that don't have respect to loyal customers Beware of this place. Terrible service, office and parking are a mess. Should be closed down if Budget want to keep their good reputation!
Price's great. Rented three times each car was dirty inside and outside. Had go back inside to request a wash. Then pulling off the lot the car light came on requesting brake's to be service. Returned car in the same movement the next car was requesting engine to be service. I was done. It was on three staff members there for budget, Avis and Priceless Car rental agent. The Manager was outside delivering the vehicle.
Great service
STAY AWAY from these guys. Here is my story: A week before I was moving, I called them up to book a 16' cube moving truck. They told me that they have a truck ready for me, and that it was guaranteed. The day of my move, I called them early in the morning to make sure that they had my truck that I was going to pick up at 3pm, and the guy told me there is one truck parked right in front that he is looking at with my name on it, so it will be there. Everything is great and calm so far. However, when I show up at 3pm to pick up my truck, there is NO truck available..... They have apparently RENTED OUT MY BOOKED TRUCK to someone else. The guy then guaranteed me that he will call me later on the same day to let me know that a truck is ready when one comes in. I did not get a call back from them. 7:30pm rolls around (they close at 8pm), I ended up going to Uhaul and getting a truck immediately so that I could still move. I had to pack the truck through the night because of these people who cannot run company properly, and whom have redefined the word GUARANTEE for me. Stay away from them and go with a different company, or at least a different location!
Friendly staff, fair rates, great cars.
the staff ia just amazing!! i am with them for more than 1 year and a half and the service was always perfect! the price is really really good and yoi have good stuff i recommend this place!!
Worst car rental company ever. If I could rate it less than 1 star I would. I usually use Enterprise and will continue to do so after this experience. I was late to pick up the car and the rep. could not find my reservation. Good thing I printed a hard copy and gave it to her. Since she gave away the car that I was supposed to rent, she upgraded me for free which I thought was great. Wrong, the car was a gas guzzler and cost me a lot of money to fill it up. When I returned the car 1 day earlier, the guy argues with me that I am still being charged the extra day. In addition, when I filled the gas, he argued again that the tank was not full even though it was. So I have to fill up more gas and more money wasted. I will never use this car company again!
Bad customer service
Cheap rentals and good service.
(Translated) Very good service and great discounts for repeat customers. (Original) Très bon service et rabais intéressants pour clients réguliers.
I arrived 13hrs late! Reservation had been canceled (I don't blame them, it was my fault) the flight arrived around 1:30 am and Mr Kumar was there. He resurrected my reservation and in no time at all had me on the road. I am sure his shift ended at midnight and he was there to make sure that all people that had reservations that night were looked after!! Great job Mr Karon Kumar!!
It's really the worst pranch ever, the customer service's so disappointing. The staff is so rude and lazy. Please do something about it
decent
Thumbs up to customer service
It took about 5 minutes to get out car when we picked it up and about 5 minutes when we dropped it off. Friendly workers, I'm very happy with chosing Budget for my rental.
Great customer service, they're always helpful! Truly recommend!
Excellent service. Very friendly and accommodating staff. The best in town! I will be back!
Customer service has always been excellent here at this location.
Was happy with the car and the return was fine but the wait at pickup was much too long. Very slow service. The line wasn't long but not enough staff. The one attendant worked slow.
The car I rent was very good. Agent was very polite and friendly.
Went to go pick up the vehicle I do not have a credit card I have a friend with a credit card they would not accept it because he had to drive it wouldn't let me drive cuz apparently I don't know how to drive without a credit card give me a break see you guys later never again
Worst service ever!!
Anyone be aware that this place is crooked!!! They are trying to play around with insurance by get your deductible! I rented a car by checking everything and when returning the car one of the guy just jumped out to the windshield and said there was a tiny cheap on it ( looks like he already knews it)and he forces me to claim thru the insurance that i purchased when i rented the car. That tiny cheap anyone can fix it for free! They forces me to make a claim and that i have to pay $300 deductible just for them to put the pocket! So Please check your car very very carefully before renting it!
I didn't book with them but had a nail puncture a tire on a rental I had driven in from Ontario. I called Pierrefonds Budget and they were useless, told me to go to the airport. I called the airport about 10 times and no one ever picked up. Finally I called these guys and they were super helpful, told me to bring the car in and they'd switch the tire. Made sure I knew where they were located and had enough air in the tire to get there. When I got there they took me in about 10 minutes and the tire swap was done about 20 minutes later, no charge to the account and I was back on the road and in vacation mode once again. Really appreciated their customer service, fast and helpful.
Very good customer service as well as good cars for rent for reasonable price. Its just that the rent is always different and the rates are never same.
I've always had great service with this location - sign up for Fastbreak and make your life easier though!
My go to place for.van rentals.
I never ever rent the car in the Budget St Catharine In 436 St Paul ST. It is not trust and cheat customs Budget in St Catharines. I rented SUV Hyundai for vacation. the server promised gave unlimited mileage, and then checked car quickly nothing scratch. so we rented for 7days and 7 days insurance, but we returned only 5th day. When we return car the charged us over mileage about $200 fee, and 7day rental, and 7day insurance fee. But we had receipt for evidence but it is unlimited mileage. Finally, we got mileage charge off. charge 6 days insurance.........the worst thing is he check it have a tiny scratch in font class, but my friend told me, it existed before we rental. it charge us $700. we were freaking out. But we bought whole coverage insurance( road system insurance). so we safe again. the worst thing was the server ask me to described about the damage by his way. that is "when we driving in highway, the small stone hit the class." it was ridiculous. I have 6 years drive experience. never have this kind accident happen. I felt be cheated.
(Translated) We did not even receive a copy of the contract after 4 days, not much explanation on what to do and what not to do (Original) On a même pas reçu une copie du contrat après 4 jours.Pas beaucoup explications sur le faire et le pas faire
Good friendly location
Have a large fleet of vehicles.
Came from out of town for work. Great service great rates will deffintly use this location again
Efficient. Friendly service. No issues. Easy pickup and drop off
(Translated) I reserved a car online, several weeks in advance, for 1 p.m., while the store closed at 1 p.m. No one warned me, either online or on the phone. I just hit my nose on a locked door. I would like to believe that the hours of operation were listed, but I expected more from a Budget franchise. At least they did not have the audacity to charge me with cancellation fees! I hope I never have to do with them again. (Original) J'ai réservé une auto en ligne, plusieurs semaines à l'avance, pour 13h, alors que le magasin fermait à 13h. Personne ne m'a prévenu, ni en ligne ni au téléphone. Je me suis simplement frappé le nez sur une porte barrée. Je veux bien croire que les heures d'ouverture étaient inscrites, mais je m'attendais à plus d'une franchise Budget. Au moins, ils n'ont pas eu l'audace de me charger des frais d'annulation ! J'espère ne plus jamais avoir à faire avec eux.
Not accommodating if you dont have a credit card
DO NOT RENT YOUR CAR FROM BUDGET. Cost of the rental for car was $150.00, had to cancel the night before because weather and highways were bad to drive in, cancellation fee was $150.00. Same price as the rental!!! CROOKS!!!! STAY AWAY TAKE YOUR BUSINESS ELSEWHERE!!!!
Just wanted a quote for truck rental for 1 day and it would not accept that I wanted to use it in Nanaimo, B.C. Wanted me to give a U.S city name. Just lost a customer!!!!
I can only say about returning a car as I have no experienced picking the rental vehicle from this branch. The whole process took less than 5 minutes and we got a receipt confirming that we returned the car in perfect conditions and with a full tank of gas.
Hours posted are incorrect. Nobody answers the phone. Do not book or drive here to book based on posted hours. Just go elsewhere.
I have never dad such good service like this. Omar is just so friendly and did everything to accommodate me . Thank you so much ????
(Translated) Poor service at 4232 boulevard Bourque in Sherbrooke, Peter charged us $ 60 + tx because we parked the truck in the back and the garbage truck did not have enough room to pass. However when we call the company sani Estrie, the lady confirms to us that no the truck did not come twice and that there was no bill of $ 60.Bravo my Fart, you got caught.Is it you other person who are done doing the trash or other bogus ???? (Original) Service médiocre au 4232 boulevard Bourque à Sherbrooke,Peter nous a facturer 60$ +tx car on a stationner le camion à l'arrière et le camion à déchet n'avais pas assez de place pour passer.Pourtant quand on apelle à la compagnie sani Estrie,la dame nous confirme que non le camion n'est pas venu 2 fois et qu'il n'y a pas eu de facture de 60$.Bravo mon Péter,tu t'es fais prendre.Y'a t'il d'autre personne qui ce sont fait faire le coup des poubelles ou autres faux frais????
I booked a full sized sedan with the Impala as an example. But I was given a Camry as the man at the counter insisted that the Camry was full sized sedan. Online the Camry was a mid sized. I feel cheated.
(Translated) Nice blocks but a bit expensive. (Original) Beau blocs mais un peu chère.
Availability of the vehicle category I was looking for and good price. Good customer service.
Good place friendly staff reasonable rates
This was the worst car rental experience I've ever had!???? without going into detail your employee "Tatiana" Was Very rude.....was not at her station when she should have been... it would be helpful if she had a few p.r. Lessons so that she will be friendly and helpful in the future.
When you drop off before budget opens (it says 24/7 on google but they are NOT OPEN 24/7. There were lots of people confused and driving around panicking not knowing where to drop the vehicle off because it’s 5am and budget was closed. We HAPPENED to find Avis and the man attending says we could drop the car off there. There were many furious people and i was sweating thinking i was going to miss my flight. The disorganization was enough to have me never use this again. Please advertise where to drop off outside of business hours. There NEEDS TO BE A SIGN.
Made reservations over the phone the next morning picked up a SUV. Everyone that we dealt with were super awesome. Thank you to all of you great job. The airport rental was almost twice as much as budget. Wish I had contacted them earlier could have saved a bunch . Happy trails up here in Fort Mcmurray
The car I was given for the rental was real dirty inside with dust around the console, stains in the interiors and above all, half way along our trip we have found a USED MASK inside the glove box. Given the ongoing pandemic, this is unacceptable to say the least.
They dont maintain their vehicles, including basic safety equipment
Excellent and friendly service. Great customer service. 5 stars
Courteous staff, great service
Friendly staff, excellent service! They offer free upgrades if the class you chose is unavailable.
Great service. Have been dealing with them for 8 months now...really patient and kind staff. These are the people i would want to hire and work with.
In the airportfast and friendly.
Cannot get in touch with the front desk during business hours.
I did not rent a vehicle. Google Map is crazy.
Always friendly and quick! 10/10
(Translated) Not recommended for those who want to do long distance (Original) Pas conseillé pour ceux qui veulent faire des longue distance
Great customer service
Very accommodating, friendly staff, good rates, comfortable economy cars. I'll always use Budget
Quick, knowledgeable and super friendly. I definitely recommend.
Great service. Good prices. Easy all included deals. Gps and insurance included in the price.
very good services, good car.
Clean/luxury cars ,start to rent here regularly ,very nice and helpful staff, Caring about their customers. Thanks
Rental was ok. I was supposed to get a full tank of gas. Wasn't completely full. One tail light was broken.
Best customer service! Super friendly and helpful.
They’re really bad with customers !! They charged me $47.50 for nothing !! I didn’t even book with them !! Avoid this place !! Scammers
I was involved in an accident and needed a vehicle while I was sorting things out with MPI. I didn't have an appointment for a car and called just before closing time. I was worried that I wouldn't make down before 6 but the man on the phone said that he would wait so I could get a car.I arrived late and sure enough the staff were still there and had a car waiting by the door. I was very impressed with the service and will not hesitate to use this rental agency again if I even need to rent a car in the future.
No good entrance closed can't enter Main entrance shut down so car return problem
The fob to lock and unlock stopped working after first day. Was told to use key. I was instructed to remove cap over key hole on door. Every time I unlocked the door the horn would go off till I started the car. Very embarrassing. When I returned car and explained why cap was off they wanted me to go inside as they deemed this as damage! Had to explain over and over I was told by budget employee to remove it. I had to put it back on to prove wasn’t damage. Overall not a great experience
The process of booking, checking in, getting to the car and returning were all wonderful. I did not love the car I received and the child car seat was dirty when the lady at the check-in counter retrieved it. She took the time to clean it with the sanitizing whips that were available, which I really appreciated, but it should have received a deep clean prior to renting it out.
Great friendly service and lots of cars to choose from including convertibles.
Was a great service. Staff was helpful and curtioue.
(Translated) Professional service but limited choice of vehicle. (Original) Service professionnel mais choix de vehicle limité.
The best customer service .. Andrew is very good asset for budget , very helpful , knowledgeable and very accommodating .
It is stunning how horrible this rental car experience has been. Have been in line an hour without getting to the front for a pre paid rental. One guy clearly does not know the system, they are completely understaffed, and they don’t know what cars they have, even for rentals confirmed ages ago.
They need more employees there. Snail like service
I was given a vehicle that had an expired Inspection Sticker dating February we are currently in late July. I received a ticket in Greenwich Village at a time that conflicted with what I paid in the meter. I was livid that the ticketing …
I always get to upgrade my car at a great rate.
(Translated) After 6 months of calling them for a double reservation in order to obtain a refund of one of the two reservations, still no response. I call customer service every 10 days and every time the agent tells me to call back in 2 days, in 10 days, in 30 days (depending on the agent's mood) that my file is being processed. Following the number of calls that I made, I expect one day that they will take the lead to call me to settle everything !! (Original) Après 6 mois d'appel auprès d'eux pour une réservation faite en double afin d'obtenir un remboursement d'une des deux réservation, toujours pas de réponse. J'appelle le service à la clientèle tous les 10 jours et à toutes les fois l'agent me dit de rappeler dans 2 jours, dans 10 jours, dans 30 jours (tout dépendant de l'humeur de l'agent) que mon dossier est en traitement. Suite aux nombres d'appels que j'ai fait, je m'attends un jour que eux prenne le lead de m'appeler pour régler le tout!!
Terrible staff, tons of hidden agenda that they try to force you to buy. Don't fall for it, especially how pushy they are. I would not take my business back to them again. Car was filthy inside, so glad they washed the outside because that does so much. Tires were low with air and needed and alignment bad. Don't recommend at all.
Unlimited km is FAKE. Got a call from the manger telling me I’m not welcome to rent anymore because I put a couple thousand km on the vehicle but paid TOP dollar! - DO NOT RENT HERE
Picked up a rental that smelled like an ashtray. Brought car back mid-way through the rental.
Great service always. Colin is always polite and nice to deal with.
It was very easy to pick up and drop off the car. The car was clean although it did show wear on the outside and it had over 33,000 miles.
Had a few minor problems however they were addressed and resolved without issue. Staff were friendly and helpful.
Budget is ok , but often there is a long waiting time while they are looking after customers. I realize that wage cost is a problem but so would it be if your customers decide to check out the competition.
Great car rental experience! All I needed was my ID and ????, made reservations online. Easy pick up, wonderful staff!
I WILL NEVER NEVER NEVER RECOMMANDE ANYBODY TO RENT A CAR AT BUDGET OR AVIS at Grande Prairie Airport The worst experience i ever had in my life in renting a car was with BUDGET-AVIS at Grande Prairie Airport just few days ago, May 2018. 1. The price on the reservation agreement, is not what i found on contract and even the conditions (damage waiver insurance, unlimited miles,...) 2. No personnel stayed at the counter, Budget or Avis at Grande Prairie Airport, i called like 3 times to get finally somebody pick up the phone and that happened two different days. 3. After long discussion with personnel at the counter, she did corrections but she debited me two times the wrong amount which is almost each time $115 over the price written on the contract and which i signed. Three days after they debited me again another unknown amount none written anywhere on the contract 4. The car she gave me was not inspected nor clean. On the papers no damage was on car, after checking myself before driving, i found 3 damages on the car, i went back at the counter, showed her pictures. 5. One day after returning the car, in total Budget debited me three amounts which don't appear anywhere on the contract nor the final bill. 6. When i called the customer service the customer-care representative did not even let me talk and finish, he was impolite and hang up on me, while i was claiming my money.
I had a great experience renting a car at this location before so I thought it would be the same this last time but I was sadly mistaken. I won’t ever rent from this location again. I did my rental online and requested a mid-sized car as I was going to be driving my mom around who is a senior with mobility issues and I needed a car big enough to put her walker in. I also requested snow tires as it’s January in Kamloops and it’s not smart to drive with all seasons. I have control of my moms finances which means I can use her credit card which is what we were using to pay the rental, but I was the one driving. The morning we were supposed to pick up the car I called to see if my mom needed to come to Budget and sign for the credit card or if I could just come because I was going to be driving the car. The lady at the call center was so incredibly rude and unprofessional I was actually taken aback. I told her we were using my moms credit card but I was driving and she said that the policy was the one who holds the credit card and signs the contract is the one who drives. My mom doesn’t have a license I told her and she said since it was Sunday and no manager was available to ok this she could call up the front desk people and see if any of them would be willing to go against company policy and do the rental for me. Are you kidding me? She said if she found anyone she’d get them to call me. I said ok well then I’ll cancel my reservation. She went on to tell me that if I did that I’d be charged the full weeks rental fee. My mom and I both went up to Budget. The car we had reserved online was not ready. They offered us a huge SUV which my mom couldn’t get up into. They said we could wait for a mid sized car to be ready and I said we could take a compact car as long as it had snow tires and we could fit the walker in it. They rented us a Chevy Spark which had snow tires (nowhere on my reservation did it have I had previously requested snow tires) and although it plowed through the snow really well, I’ve never in my life driven a smaller car. And to put a walker in it you had to put the back seats down. The front desk people were friendly and mostly helpful but the lady I spoke to on the phone absolutely needs customer service training or she needs to get a job somewhere she doesn’t have to work with the public.
(Translated) wow .... great service this morning despite the fact that I had not booked in advance ...... 2 smart guys gave me 5 Star and more service. I will be faithful to this companies in advance (Original) wow....super service ce matin malgré que je n'avais pas réserve d'avance......2 chic type m'ont donne un service 5 Etoiles et plus. Je serai fidèle a cette entreprises a l'avance
Awesome, service and friendly rep, first choice for a rental!!
The attendant ignored me, didn´t give me any explanations about anything, didn´t answer my questions. He acted (and the rest of the personnel in the office) as if they couldn´t care less about me. I normally rent in Enterprise and they are so much better with customer service.
I was shocked when they asked for 2 credit card, but it was a decent experience over all
I was running late for a train when dropping off a car...the representative offered to drive me to the train station and was extremely prompt and professional throughout.
Very helpfully
Patrick and his entire team are very helpful. I have rented quite a few vehicles from Patrick and he has made every single experience a great one.
(Translated) very good service (Original) tres bon service
Terrible service and extremely rude staff. Had reserved and pre paid for a car at the Newman Blvd location.Upon pick up, nothing was available. When I mention my reservation he put his arms up in the air and said"LADY ! WHAT DO YOU EXPECT ME TO DO, HAVE ONE FALL OUT OF THE SKY FOR YOU" Will be talking to head office about this one.
DO NOT EVER RENT CARS FROM THEM GOT CHARGED $80 FOR HALF A TANK AN GAS ! U can fill up an Honda Fit in an empty tank and still have left over !
Pick of vehicles is great ????
My previous experiences with Budget have been fine. Not so much this time! I picked up an Elantra on Aug.20and came home and packed up to leave for Hamilton for 10 days. Just as we walked out the door Budget called and asked that I return the car for a Chevy Cruz as the Elantra had been booked previously. I unpacked and switched. The Chev was older during the last three days developed a grinding noise sometimes when I braked. Upon returning the car I let the desk person know and asked also how the 407 payment was made. They did not know the answer and promised me a call from the owner of the franchise. I also felt some compensation might be forthcoming. I got no call the next day(Aug.31) and went in to check. Again no call.Tues.Sept.3 I again went in and was told over the phone from the airport location that the form had already been processed so that ended that! I finally did get the info for 407. Very dissatisfied with the lack of communication!!!!
No respect for the customer. No respect for their commitment to car reservations It is shameful to book three weeks before and not to respect its most basic commitments
Very expensive...but nice cars
Limited car selection, the location did not end up having a mid-size sedan available like we requested online. The worker was very friendly and patient with us
doesnt even tell you they are putting you on hold then make you wait for 25 minutes.. if it was not for my boss who rented from this location and me having to call I wouldnt use budget at all - CRAPPPPPP customer service. SO rude on the phone, and doesnt even apologize for the wait or say they are busy... second time calling them and the service has not gotten better thats for sure
Had a great experience with this Budget and would highly recommend :)
The staff here is very helpful
Booked online but when it came to paying in person I couldn't because I dont hold a credit card .had more then enough cash but it wasn't acceptable. I'm old school I dont believe in credit .I pay for everything in cash ....I went to the competition...enterprise car rental and had much better results
Amazing customer service amazing prices friendly beyond what they need to Be ! I always call last minute and OT he always make it happen and he never complain, and he always make sure all the car clean and sanitized,best customer service And rental in Ottawa . Thank you OT for everything
easy peasy
Great service. Great prices. Great cars. Easy drop-off.
Very helpful
Friendly staff. Great service.
Car was great! Lineup at front counter was 40 minute wait! One person serving a massive line of people. Ridiculous. Staff was friendly and helpful. Returned car 2 days early and was not credited the two days back. Shameful. I'll never consider them again due to that.
Called needing rental for 1 day told me minimum 4 days rental period I advised him I needed it because my wife was disabled
Reserve and they will clean your car off before you get there:)
Ask for Andrew for all your rental needs!
Excellent service
Awesome staff. Great feel. Will be back again.
The staff is very friendly they always provide very good customer service.
Great service
Start or end your travel journey at JFK with Budget. Federal Circle is a bit of a funhouse maze, but Budget always has decently priced options and someone staffing the desk. Reserve ahead to save cash. Also, NYC has crazy taxes on rentals, so be prepared for a price jump. (Protip: Become a FastBreak member so you can just slide on through)
My experience with budget was excellent, but this time no at this location only 3320 Dufferin. If everything that you need a car, do not go to this location at all. The manager there garbage because he doesn’t know how to respect his customer. Read everything twice because they will to charge you for anything.
Terrible service! Overcharged me by over $200 for my rental. Lied to me about what the quote price was and charged my credit card. When I called and told them about it I was called a liar and I wouldn’t be reimbursed anything and was hung up on. Would never recommend this company at all!
Bad service. Rude at the desk. Gave us an economy car paid for a sedan. Not cleaned from previous user garbage and mud on the interior. No rectification. Pathetic service. Go with Enterprise.
The counter staff were nasty and unhelpful as well as the entie experiance was horrific. How do you give someone a broken down car, then tell them to go to another state to pick uo a replacement and not have one when you get there . Completely unprofessional, incompetent and overall disappointed with the entire experience.
The rate was affordable and the pickup location is conveniently located. Check in was speedy and we were off in no time.
Had to rent a car due to our van breaking down. Budget was undergoing a new software program that very Sunday afternoon. No compassion, no sense of helping the customer. Had to rent a Ford Flex for $180/day as that was all they had for me and needed to transport gear for 4 adults and an injured dog to our VRBO in Peachland.. The next day we went back as we didn't need such a big vehicle once the gear was unloaded and the Van was in service. We could change to a smaller vehicle but the rate would be the same, how does that make sense? Again, no sense of customer care only looking out for all the money they could make from a poor family in distress on their holiday. Budget, you need to be more flexible and get your nose out of the computer program and treat each customer's situation as an opportunity to make a positive change and impact. You failed to do that for us. Thankfully, Harmony Honda in Kelowna showed us great service and compassion in getting our van back on the road.
I want to thank Mr. JOBH for his excellent service, very kind thanks for his service. I lost the key to the car, I found it and I ONLY HAVE TO PAY THE TOWING, very good company, thank you very much BUDGET.
(Translated) Very nice staff and nice car 2022 (Original) Personnel très gentil et belle voiture 2022
I had a problem when i was upgraded to a SUV, i felt that the upcharge was not warranted on the unit i eventually was given. They sent a customer satisfaction for m and contacted me to ensure i was happy.. they were great!!! I will use them again in the future
I was charged for tolls twice. All tolls were prepaid and included in my rental. But after returning car I was charged for tolls again. I kindly ask to refund that mistake charges
Budget cancelled a long standing reservation to accommodate an up-kick in vehicle requests. The border just opened and I was told my reservation is no longer available. Booked 9 weeks in advance, during Covid and gave Budget the business. Vehicle rental prices have gone way up due to demand, my lower cost reservation that I had got cancelled one day prior. Budget is not worthwhile. I am removing our company as a customer of Budget. The business is gone because they wanted $200 more and left us hanging. The response Budget was to "take a cab".
Booked an economy car online but when I went to the airport the price is more than what they ask for on the web site. What is the point of showing one price on the web site and getting a different price at the counter. Unfortunately I had to pay extra as their system shows more than what the website shows. It was not even an upgrade. Just the same car I booked online. Really..
Had an 8am reservation for 16' moving truck. Arrived at 7:58. There were two people ahead of us waiting outside. We waited until 8:20 and gave up because we have to move today! Luckiky we were able to get a truck from U-Haul. Horrible, horrible way to run a business!
Okay
Absolute scam.
Great price great car selection great service Had a Nisan Rouge sweet ride
Service was great- kind and helpful. Car was clean and I spent less than 10minutes during both, pick-up and drop-off. Great value!
The staff were friendly, ensured we were taken care of by taking an interest in what we were using the car for and making sure we had the best option for the occasion.
Sorry but i reserved a car for pick up at a certain time go out to pixk it up no one there unacceptable suppose to pick up so to leave early in the morning to take my son for surgery in Edmonton and when i called they were like well they should be there..... no one!!!! Left us scrambling.....thanks for that extra atress
Always get great service here....we r regular customers. Thank you, Mario!!!!
(Translated) 1 day Saturday reservation: La Cie seems at first glance very accommodating. They call me 2 days before my reservation to offer to have the truck the day before (Friday) because it relieves the clerk on Saturday morning. Peter also offers to bring the truck back only on Sunday morning when it opens because it cannot be inspected on Saturday at the end of the day and I am responsible for any damage or vandalism that may be done to the vehicle. Perfect! I'll take their advice! Well he charges me 2 days of rentals !!!!! Peter manually adds on the contract after signing in my absence: if back Sunday Am load 2 days ..... I had to argue and they didn't want to know anything ... Peter will call you back on Monday !! 3 hours later the clerk calls me back and tells me that Peter will only charge me for one day !!! I will never do business with the Cie budget again, I regularly rent trucks with another Cie and I have never had this kind of behavior to defraud! Very very disappointed with this company! (Original) Réservation 1 jour samedi : La Cie semble a prime abord semble très accommodante. On m'appelle 2 jours avant ma réservation pour m'offrir d'avoir le camion la veille fin de journée(vendredi) car ça désengorge le commis le samedi matin. Peter m'offre de plus de ramener le camion seulement le dimanche matin à l'ouverture car il ne peut être inspecté le samedi fin journée et je suis responsable de tout dommage ou vandalisme pouvant être fait au véhicule. Parfait! Je vais suivre leur conseil! Et bien il me facture 2 jours de locations !!!!! Peter ajoute manuellement sur le contrat après signature en mon absence: si retour dimanche Am charger 2 jours.....J'ai dû argumenter et ils ne voulaient rien savoir...Peter vous rappellera lundi !! 3heures plus tard le commis me rappelle et me dit que finalement Peter ne me chargera qu'une journée !!! Jamais je ne referai affaire avec la Cie budget, je loue des camions régulièrement avec une autre Cie et jamais je n'ai eu ce genre de comportement pour frauder ! Très très déçu de cette entreprise!
I rented a truck from this location for $73 per day. A week later, I called to rent a truck again.. I rented it on Saturday at 2:55pm just before closing. I brought the truck back on schedule at 3pm and they charged me $ 75 for being 5 minutes over the 24 hours. I explained that I waited 10 minutes for someone to help me. they didn't care and charged me the extra $75 anyway. I asked why is the daily rental $95 when the previous week it was $73, the attendant told me it all depends on availability, if we are low on cars we charge more.He said right now we are charging $60 on cars that we normally charge $30. I don't understand how there lack of cars should effect the price. This place is a rip- off and there " who cares" attitude is very unprofessional. They will not be getting my business ever again. .
Pick up and drop off was very easy
I didn't rent personally, rather a family member did, but wow! We were upgraded to a fantastic SUV to comfortably drive elderly parents around who have mobility issues. Thank you Budget for addressing our family's needs.
(Translated) Custom rental :) and great service (Original) Location sur mesure :) et super service
I have booked a dodge charger or a similar vehicle and went to this location for pickup and there was a lady at the pickup counter looking so nervous and when we asked what vehicle we are getting she was not even sure .She started saying they dont even know untill vehicle comes from cleaning and sanitizing.she got no idea about my car or deposit terms or anything just sitting at table counter and talking with an attitude.my pickup time is at 8:00 pm and i was there by 7:00 so she got plenty of time to just give an idea about what car iam getting and she is not even sure about refundable deposit just 1 min before i was paying the deposit .worst location and service a budget car rental can provide...they gave me an eclipse cross which is not i have booked and they dont have any other car to replace with that which is so dumb.if i have booked an full size sedan i want to sedan not a crossover..poor service ...
Do NOT ignore the reviews. The absolute worst rental experience of my life. I spent a lot of time deciding on the best truck rental for our move and Budget seemed to have the best deal. Nothing could be further from the truth. To put it shortly, based on pricing and kilometers I was suppose to pay under 200$. I ended up being charged over 300 and had to spend 150 on Gas because it isn't diesel so it burns MUCH quicker. The secretary at the location is grotesquely rude and unprofessional. Furthermore, they do NOT inspect the vehicle. The person who rented after us returned the truck without a full tank of gas and blamed it on the company saying it was not full when he received it. THIS LOCATION THEN BLAMED US AND CHARGED US. Please save yourself the stress and rent from elsewhere. I have never been more ripped off before or been treated with such poor customer service.
I travel a lot for work and my experience with this specific location was bad, lady at the counter was not friendly and asked me lots of irrelevant questions and also about my job title! I found that very odd considering this never happened at any car rental, so you guess the rest! Car was ok. I returned the car to their airport location with no issue.
Customer Service and everyone working at Location are amazzzzzzing!!!!!
I booked a reservation, went to pick it up. They had the cargo van and it was almost brand new. Signing paperwork was quick and professional. I took it all the way to Nova Scotia and back with absolutely no problem. LOVE the rear view mirror back-up cam!!! Saved my butt a few times! It was pretty easy on gas, cost about $180 round trip from N.B to N.S. and back, with a full load on the way back. Best price, best cargo van, best service. I returned it and they charged my credit card exactly what was expected. I will use them again!
Phoned 5 times during a 2 hour period - 2 times they didn't answer, 2 times a gentleman put me on hold for about 15 minutes and never took my call and the last call someone (after 5 minutes of ringing) hung up on me. Not very good public service. I have dealt with Budget in the past and their service has always been excellent. This was a big disappointment.
Great service!
Excellent service
Quality cars
Clean and reliable vehicles. Excellent customer service.
Great rates and lower than other location but only thing is they have no passenger drop off service so if that's what you need as well.
I had to rent a Van to accommodate overseas visitors, Dan was very helpful, excellent service!
Good service, nice car,no problems noted.
Service was great, insurance on the car was expensive, car was brand new and ran great.
2 hour waited!!!! I waited 2 hours for the car. and all they offered me extra $ 35 for each day for another car! So bad this service! Not recommended!
usually I book with them, the guys are the desk are super nice and helpful. but they are expensive in the summer time, so I did a booking with discount and got screwed over because they cancelled my reservation without telling me (long story). So i run across the street to budget and tell them the story, they hook me up with a vehicle in five minutes, its a premium (they had no other ones) and they even give me a discount. I will never betray budget again, thank you so much for saving my weekend!
Awful Service. The vehicle was defective and we complained to the agent. She said someone would call us. Never happened. We will never book BUDGET/AVIS again. Stay away from this rental company!
I am extremely disappointed with the service I received from Budget for my recent rental. When booking i specifically confirmed that I could drop off the vehicle and keys using the drop box same day after hours and would not be charged another day. This was not the case. I rushed to get the vehicle back within an hour of closing time only to be charged an extra day anyway. We were travelling to New York and had specifically requested a car to minimize our gas expenses but instead were given a small SUV which doubled my gas charges. When I called to discuss the extra day and the extra gas charge I was basically told too bad and i should be grateful for the extra space in the car. I feel that the manager I spoke to did not care about my concerns and was basically looking to profit an extra day. I am extremely disappointed with the service I received and will not be using them again.
I booked and was charged for a Luxury car and got a Standard SUV-7 Pass
Amanda gave me some of the best customer service I’ve see in a long time! My car broke down on the Coq and she got me running again in 20 mins with great prices! Thanks Amanda and Team!
Winnipeg is a small airport so the car selection was limited. I wanted a compact but got an SUV instead which was great cause I survived a snow storm with it. Thank you for for the free upgrade!
Everyone was so helpful in finding the best car to pick up my son from college. From the counter to the car in the lot, everyone was great!
By far the best place to rent a car in the East end of town!
I've never had a worse experience renting a car. Make sure not to forget about topping up the gas tank (even if it's already almost a full tank) or you could be paying an extra $35+ service charge for them to fill it up for you, on top of the cost of gas.
I've rented cars from them twice now and gone in a couple of times to enquire about fees after as well, and they are always amazing. Any time there has been a fee I believe I should not have been charged for (just simple misunderstandings) they have always been good about adjusting and refunding, even a month after the rental. They really went above and beyond, I was not expecting that kind of stellar service from a car rental company. Great prices, great staff, great car selection! No complaints about them at all. They are straight to the point, no gimmicks. I would highly recommend renting a car or truck from them as opposed to anywhere else in Kamloops. Very happy with them!
Good location
(Translated) Excellent service (Original) Excelete service
The service was friendly and efficient. The price was ok...a little high given the times, but acceptable. However, it is very confusing that the Budget office at JFK is closed and there is no sign telling customers what to do. Had to ask around to find out that AVIS was handling their business. Same problem when returning the car. Hanging a sign on the door is not that difficult, and makes for a much friendlier and professional experience.
Had another terrible experience with Budget car rental. This time is was their airport location in Fort Smith, Arkansas. They charged $200 just to keep the car an extra day! That wasn’t even for the rental, that was just a surcharge they added. This, even after I went above and beyond to make sure their car was clean inside and out. They may be cheap on the front end, but they will gouge the hell out of you on the back end. I’m sticking to any body other than budget from now on.
I would never, ever recommend renting from this Budget location. On December 9 I went online and prepaid for a rental from December 18-26. Pick up and drop off times were both for 12pm. On December 18 I arrived from Halifax. I went to pick up my rental vehicle, and there was a sign on the door stating "Be back in 20 minutes." Luckily my sister-in-law didn't mind waiting for the clerk to return. When they returned I went in to get the keys for my car. The clerk asked if the rental was prepaid, and asked again twice more before asking for my licence and credit card. She explained that there would be a $350 hold on my credit card. I asked if this was on top of the rental fee, or if it was for a total of $350? She wasn't able to answer this question. She also wasn't able to explain why the hold was going on my card to begin with, but told me to call the 800 number. We went out and did the walk around, and I signed the papers and off I went. When I returned the car on the 26 I arrived at 11:40 and the clerk working that day was outside and informed me he had just closed fo the day (closing time is 12 noon on Saturdays). He asked if he could just email me a copy of the receipt. I told him no, and after discussing with the other clerk (in another language) he unlocked the door and went back inside. He then proceded to argue with me that the car had not been prepaid. I asked for a paper copy of my receipt and left. After checking my credit card statement today, I saw on my statement that I had been charged for the rental a second time. After speaking to both Budget, and my credit card company I will be getting a refund, but not for 3 business days. This is not an acceptable way to run a business.
Great clean cars , take care of clients
Brutal customer service... 30+ min to pick up a car rental..
Never again
Terrible customer service. One of the most disrespectful and rude people I've ever seen. We had rented a van for the weekend. When we got there they said there's nothing available. We asked to get two small cars instead, but they guy sitting behind the desk yelled at us and said "get out of here, we don't have anything for you". Never going back there!
Flew into NY Rented a car, flew out of NY returned car. Company claims they couldn’t find the car. Called them for two weeks every day, with no answer after 45 minutes to an hour. Then I get a text about the car being returned after two weeks of them not locating the car. Charged over $1000 for a car that was returned and sitting on the AVIS lot where Budget said to return their cars (exactly where I picked it up from). Contacting my lawyer!
Very good and they quick
Did not receive my rental, however the problem was on my end. The employee was extremely professional and polite. I will definately use this location next time.
Courteous service and nice clean cars. Helped us when others couldn't. Vanessa was great! ????
Very very bad worest service , the guy who is on Boulevard Newman lasalle is very rude behaviour, I will tell everybody never go there ????????
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Rented my vehicle for a 2 week period.realized I needed it longer, so extended it. I called a couple days before I was to return it, asked if I kept it for a month could I get the flat monthly rate. I was informed yes I would, upon returning it that wasnt the case.I got charged 1665.59 for a month, for a Hyundai accent.Had I known this, I would have returned it prior to the month.
If they had a car for me to rent that would have been real nice, just close the counter what's the point of being open
I have never had to say "no" to that many upgrades in my life. From the insurance to they type of tires.... I had to say "no" 5 times. I am also in sales, and I appreciate a job well done, but after all was said and done, the friendly service took an obvious downhill turn. I never appreciate being made to feel badly when I walk away from giving someone my money. I won't be renting another car from here. Period.
Job interview, no job.
Would have given negative stars if I could veichile was dirty,smelled horrible and staff was very rude and not helpful at all!!!
Wicked good Awesome
I recently rented two 10-passenger vans to take some visiting relatives to Niagara Falls. I was hassled a little bit but was finally accommodated. Service would have been excellent if it were not for that little hassle.
Rip Off Warning - Never Rent from Budget at the airport in Kelowna they are thieves. We rented a truck for 10 days in August. My wife was the only driver and I was with her on every trip and we never had a rock or debris hit our windshield. They charged my credit card $110 for no reason - cans up with a lame BS explanation of a time stamp after return where they pointed out the damage. They never considered they may have missed this when they gave out the truck or other possible explanations. Customer service non existent. We are there monthly and will do everything in our power to not only avoid them - but I will stand in line explaining to as many folks as I can. Budget at the Kelowna Airport are thieves.
Very prompt service. I like using Budget.
I returned my vehicle one hour prior to my flight. I waited around, but there was no employee in site. I put the keys in the return key box, and assumed that I was good to board my flight. Four days later I am told that I just returned the vehicle that day and was being charged an additional $205. They clearly didn't look in their own box, or the tiny parking lots with the less than handful rental cars they have in it. To get my money back was a complete hassle. I still don't have my money returned. Every day they email me a copy of the receipt with the false charges on it. Very disappointed in their service, not once has anyone apologized for this inconvenience.
Great vehicle & service during pick up & drop off.
Rented a cube van was driving for an hour. Then loud noises came from the back. I stoped opened the back door. Around 10 Spanish speaking people jumped out and ran into the woods
RENTED AN SUV FOR A WEEK. Paid for with air miles, they charged 900 dollar on top of that for taxes, fees, and mileage after I had unlimited mileage put on the contract. Insurance they double charged me for and then added a 130 dollar fee for a quarter tank of gas. DO NOT GET INSURANCE, or a vehicle for that matter from ANY budget. This is robbery
Waiting was short. Car was clean
fast friendly service as a Fastbreak member for years.
One of the best experience I had when renting a car.
I left in a hurry being that I waited two hours after I landed for transportation. I didn’t notice that my rental was DIRTY . I called for them to exchange the car and I was told to go to the nearest budget, just for them to not have a replacement car. I drove all the way to the airport, and STILL there was no car to trade out. The agent “cleaned” the car for me, and STILL it was dirty. I called customer service for accommodations and I was told there’s nothing she can do for me. How? How not? I just wasted gas driving to different locations for a replacement because nobody answers the phone when you call. If I was to reserve a car right now, there’s availability. I just feel these cars should be cleaned thoroughly before a new renter. Smfh it’s COVID , and this is the way ya run business?
Fast, reliable and great service
If you call this location and expect somebody to answer, you will be disappointed. If you make reservations online then it is a good service. But only if you do everything online.
Got overcharged $300 had to go back and fix it
Long lineup checking in. One person working Avis/Budget counter. Rate charged was not rate quoted. With people lined up behind me, it was not appropriate to dispute it. Car location indicated on contract was not correct. Had to search for right location.
Berry was very helpful and fast Well kept and provides masks sanitizer
Got a great rental at an affordable rate . Upon return there was a slight hiccup with billing but after pointing it out I received impeccable service from Ryan and the rest of the team. Thanks !
(Translated) I have been renting cars with them for over 5 years, so I have never been disappointed. It is the ideal place for your car rentals (Original) Cela déjà plus de ,5 ans que je loue des auto avec eux je n' si jamais été déçu. Ç est l endroit idéal pour vos locations d auto
(Translated) I booked a car online and when I arrived, surprised, I was told that no car was available and that there was nothing I could do for me. Very unprofessional. (Original) J'ai réservé une voiture sur internet et lors de mon arrivée, surprise, on m'a répondu qu'aucune voiture n'était disponible et qu'on ne pouvait rien faire pour moi. Très peu professionnel.
Poor service. Would not even put me on a waitlist.
Rented a cubed van. Filled it up 5 KMs from rental store. A week later I get a $10 charge on my visa with no explanation. I call budget and they tell me it wasn't completely full so I was charged. I tell the lady I drove it 5KMs and filled it up until the pump clicked off. I was told their pump added more fuel so I was charged. The funny thing is I drove the truck 20 KMs total. Beware of the gas scam.
We pre-booked a crew cab style full size pickup truck for a family camping trip. They sent me confirmation notices and reminders and made me feel confident that my vehicle would be ready and on time. When there was a glitch in the return time for the renter prior to me they kept me notified and phoned me with details and were able to accommodate us with very little inconvenience. We really appreciated their efforts. We have rented from here before and will again. The almost new RAM truck was perfect for us. The whole experience was great. We'll done Budget. See you next time.
customer service can be improved
They were half an hour late opening then they wouldn't accept my Visa debit and couldn't find my rental information. Fortunately, they still got me into a car. I was late getting to where I was going, though. Now to see how long it takes for them to reimburse my credit card.
Warning you do not rent from these guys On Monday I seen a vehicle in their parking lot I called and reserved it on Friday afternoon I show up to pick up the car they rented it out to somebody else they could not give me another car and they basically told me to call customer service and make a complaint in my opinion displays doesn't care about their customers they just rent to whoever and whatever they got they do not take customer service in a consideration I do not recommend this place whatsoever
The gentleman at the counter was very nice and accommodating
Not much options.
Customer service is poor. Cars were wonderfully clean, and modern with great pricing. Unlike enterprise.
Service was very friendly and vehicle provided very satisfactory plus the price was very reasonable
(Translated) The worst car rental service !! I really feel like I laughed at me !! After paying the rental the man at the customer service told us that the car would be there in less than 20 minutes .. 40 minutes later still no self I go back to see the man and he tells me 10min. It took a total of 2 hours before we had our car ... (Original) Le pire service de location d’auto!! J’ai vraiment l’impression d’avoir fait rire de moi!! Après avoir payé la location l’homme au service à la clientèle nous a dit que l’auto serait là dans moins de 20 minutes.. 40 minutes plus tard toujours pas d’auto je retourne voir l’homme et il me dit 10min.. ça aura pris au total 2h avant d’avoir notre auto...
Poor service and road worthiness of Vehicles.
It's always a pleasure to rent from Budget.
Great staff
Common complaint against the front desk, impossible to contact the location by phone as no one will ever pick up. Would hate to run into an issue on the road and not be able to call the location.
Great cars
Unfortunately the car I received had a broken windshield wiper when I received it. I spent approx $200. Driving in the snow and constantly having the get off the 401 to clean my windshield was extremely dangerous and inconvenient. I called Roy (who was a very nice man) and told him my windshield wiper was broken. He advised me to just adjust it and smack the ice and snow off - this did not solve the problem. My road trip was sketchy as I could barley see through the window at times. Upon returning the vehicle, I mentioned they must take a look at it because it was functioning poorly like that since I rented it out. Turns out a piece of the metal was broken off. They thanked me for letting them know, said “sorry! Looks like we’re gonna have to get a new windshield wiper” and that was that. As a result of the fact that the car wasn’t properly inspected after the guy who returned it before me, I had a bad experience and was not helped. The staff were friendly though. Probably will not rent a vehicle from this location again.
Your website says that Budget is open 24 hours. I had a 7:40am flight to catch at JFK. I arrived at the Budget car rental return at 5am and no one was there. The return gate was blocked on the inside with cones and a car that was parked in the way. There wasn't any directions on where to drop off the rental car. Enterprise informed me that I needed to go to Avis to drop off the car at their location. Why would another company need tell me where to drop off a Budget car? That isn't dependable service.
Big!! Price difference compared to other rent a car companies... Don't be shy to check around you will save hundreds of dollars.
Very friendly and efficient customer service. Best rates, easy pick up and drop off. No surprises... other than an upgraded vehicle sometimes. I’ve been a loyal Budget customer for many, many years, renting vehicles across Canada, and I have never been disappointed.
Reserved a car yesterday for 4 pm got to the building at 4 pm left with car at 5:15pm no floor mats , not cleaned inside and disinfected
The staff were very nice all transactions whether is was verbal or paperwork things went smoothly ????
Friendly customer service but maybe a little more expensive than other rental cars.
Best rental car.good car's I loved keep the house good
Great service and good price
BEST car rental in Fredericton.They are fast, courteous and organised. They really know how to treat you like a real person. They have competitive prices too, but I'd pay more just for the great service! (This morning, for instance, they were scraping off my wife's rental in -27...unreal!)
Fast and friendly
Great price if your looking for a rental, much better then other leading rental companies
loved the convenience of picking up and dropping off at airport. after years of trying to save a few bucks by renting off site, i am sold on this. Budget was fast and got me in my car immediately. also appreciated the respect and courtesy from staff. i will book here again.
Great service, great prices, best customer service,
rented a truck from Budget on a Saturday morning returned truck after closing hours.I had filled the gas tank. They charged me a $50 extra fee on my invoice because they said I had not filled the truck with gas. I will not go there again
Good location near YYZ with friendly staff!
Worst customer service from possibly the worst human being on earth. Do not use this company. The guy behind the counter has no empathy what so ever.
Charged me for a full day cause I was an hour late returning the vehicle. I've never had that issue with any car rental business. First time at budget. Usually use enterprise. Last time I will go to budget.
I made a reservation for a dock level truck a week ago just to get the office and was told only Mississauga and Toronto budget locations has the rental. Very unprofessional organization and never will I go there again.
Horrible. Had someone hit me and insurance was paying for damages took too long so they put me on do not rent list. And manager ignores my emails. Had my day wasted away because his co manager couldnt get straight answer from him. Names being released soon along with emails! And to boot sent it to credit bouru, because they mis placed payment. Got that removed, and they never took the do not rent off!! Wow, I have spent so many hours with this!
Nice people, offered to switch my class of car when I was not pleased with the car I was given.
The prepay service is no good if you return the car early because you won't get any money back you still pay same price! I returned the car a day early
Cars
I’ve used this rental car numerous times and have always had a great experience. The young lady who waits on me is very courteous and willing to go the extra mile to make my experience a great one. Will definitely recommend Budget to my friends and family.
Budget Rent A Car 2393 Hayes Rd Nanaimo and specifically Jason Rollins made the remaining portion of our relocation to Nanaimo Easy. The 3 Ps Product Pricing and Professional along with their follow-up have made it mandatory i rate their performance 5 STARS . Jason and Budget Rent A Car (Truck) take a well deserved bow.
Great staff. Very friendly.
Never had any issues renting a car and the staff is very friendly
Broken liftgate and trying to pin me for a tiny rock chip when the windshield already had some damage in that area. Not recommended at all
Receipt!! Provide people receipt. Dirtiest trucks in GTA, they never clean their trucks even in the time of pandemic Staff gotta fix their attitude as well
Dan and his staff always treat us well. Clean and reliable cars and service!
The car was dirty, full of sand, not clean as you offer on your website. The car was only washed outside and barely vacuumed. When I told about that to one of the budget associates the answer was, it is not my job. Your associates doesn't feel ownership in their job.
Great service and a very clean car
I can't.. I work there so there is a 5 star rating
Friendly staff and fast service. Sometimes short staffed.
Terrible experience from this rental location, the only concern for this Budget Branch is to charge customers as much as possible without any consideration for customers convenience. It is clear from previous reviews this Budget location tries to take customers for every penny they can with false rental agreements in hopes customers do not dispute the bill, it is sad when customers have to dispute charges with credit card companies after this Budget location tries to scam customers, it is also sad Budget Corporate allows this to continue. Unlimited mileage means "unlimited mileage" but not to this location, they scam customers. This location tries not to honor signed contracts and nickel and dime customers and when they are approached about customer concerns, the branch and management ignore customers opinions and concerns. I rent cars on a regular basis as well as colleagues from different companies we work with and best advise for anyone is to not rent vehicles from this location. They clearly have no interest in customer satisfaction and make a bad name for Budget Corporate. The amount of time I spent trying to finalize a contract with this location was ridiculous, this location hopes customers will just give up and pay outrageous rates, our people are very disappointed with the service received and it is our fault for going back to this location after the terrible service we receive we received on previous rentals from this same location. The manager could care less about customers concerns, only concern was taking money that does not belong to Budget and the only way to teach this Budget location business is to take them to court. I just noticed a 345.00 late fee on top of 7 weeks rental and outrageous km charge, Budget feels renting vehicles at monthly rates and charging for km's isn't enough they need to grind customers and over charge for extended vehicle rentals. think about that, charge for weekly rental, then charge for additional km's and then charge 345.00 for vehicle late fee when Budget was fortunate enough to keep the vehicle rented after I told the manager at Budget I was keeping vehicle, easy, horrific experience and when you call for assistance they just say "it is what it is" after Budget acknowledged they over charged for km's and could care less about customers.
The Jeep Wrangler rented to me was defective. The swing gate warning signal kept coming on the entire trip from NY to Ohio. It was disturbing because I had a full load of luggage in the back and had to stop several times to shut the swing gate, for fear of an accident. It just kept opening on it's own. Not to mention, it cost me about $675.00 to rent, cause all that was available to me was the wrangler and a pick-up truck. Then, I decided to leave the vehicle in OHIO complained about the swing gate problem, and Budget charged me an additional $402.00. This vehicle was a hazard on the road and Budget had to know it before renting it out to me. It was not right.
Quick and easy! Good price!
BE CAREFUL... don’t deal with this office. They have poor service and charge more money for any reason. You will be surprised when you get your last bill. Go to enterprise without any hesitation.
My mom and I were experiencing car trouble in the middle of a road trip, and needed a car last minute on a long weekend in order to make our destination. The fellow at Budget was extremely helpful and accommodating and got us back on track in no time. Unfortunately, after we dropped the car off, we realized we needed to rent ANOTHER one with a different drop off location, and again, we received excellent customer service which went above and beyond to help us in a stressful situation. I'm sorry I didn't catch your name, but if the person who helped us is reading this, thank you so very much!
Customer service was awful. Tried to retrieve and invoice after I was not given one upon my rental return, and it took me 2 days to finally resolve the problem. The female staff member at the counter was very unhelpful.
These came back to the office to help stranded VIA passengers after our trains were halted because a protest. Honestly a godsend and helped us out in crisis. Thank you so much
Very good and fast service. The car is safe and nice ! Affodable price !
Top service!!
Best price for your money and good service. Would recommend them to friends and family.
Last week i called from the side of the road, where my personal vehicle broke down, and Budget went out of their way to find a location that was closest to me and my mechanic. Very accommodating, and organized. we were even able to find a vehicle that suited the trip i had planned out to Ucluelet. They were flexible on the return time/date and even helped me transfer my stuff from the rental back into my personal vehicle. Awesome Service. Thanks so much~ Morgan Bouquot
I was completely satisfied with the service I got from budget and the employees were fantastic excellent work you guys i will definitely be back
Always excellent customer service. Daryl is one in a million!
Very slow service and didnt even have the car. Unprofessional... never using budget ever again
Open all week. The cars are decent. Recommended.
Best experience ever!
(Translated) Excellent service (Original) Excellent service
I would definitely recommend renting a car from Budget. It was super easy and very friendly staff!
The car we rented was in very good condition and fully equipped, clean and modern. We ordered a six seater SUV and got one as expected. However, the one hour wait to get the car was terrible, especially since there weren't too many people in front of us.
Fast service. Was just dropping off.
Rented a 20ft moving truck. Great customer service. Manager was easy to talk with. Staff were very helpful. Next time I need a moving truck I'm going back to this location. Thanks again OT.
Car & service was good. Drop off was a little confusing with no attendant, just signs and key boxes.
When I picked up the minivan it was at night and I did not see that the tires were worn. Never in the times that I have rented vehicles have I been given a used car with more than 45,000 miles run and this disappointed me with Budget.
Barry and Anna are great . Good people and very efficient too.
Easy to find in Halifax
Great place to rent from Friendly services Clean cars , Good experience
Never ever rent a car here. We received the car that smells already and when we return it the charge me for for the pre existing smell that cost 125$, the smell that I endure for 11 days.
The car couldn't have been dirtier. It reeked of cigarette smoke. There was dirt, dust and smudges in the interior and the windshield was also dirty.
Awesome service! I arrived earlier than booked and they did their best to help me get my car. I ordered an intermediate SUV and I got a Hyundai Santafe.
We booked a mini van 2-3 weeks ago from Pick-up date (May. 30) through Website and I got Confirmation. So we had been packing to move out. Today noon (May.29), I received first call from staff, She said they don't have van, can give Intermediate SUV or Pick up Truck to me. But Intermediate SUV is too small for moving so, we needed bigger then this and Pick-up truck was a burden because i've never driven truck. She said she would find for an alternative and hung up. In the second call around 1:30 pm, she suggested to pick up at Edmonton Airport. But my house is so far from there (30 min by car), also i couldn't understand why should i consider to go to Airport for pick up. If there was a van in the Edmonton airport, I think they should have brought the van to here. Because this is not my fault. I told to her that i couldn't understand about this situation. She said that because it was reserved by online. If reservation through online is a reason, why do you get a reservation through online and even send a confirmation? Also she said she would call me back, but she didn't, and I called three times from 5:30 p.m. but no one answered. So I have to call them as soon as they open tomorrow morning and find an alternative. But if there is no alternative, i have to find other way within five hours. I'm working tomorrow morning, I'm really stressed out that I have to solve this situation while working. It's VERY crazy... I'm very disappointed Because of their lack of responsibility. + In the pick-up date, they didn't call to me as i expected. So i called first to them. In the meantime, they didn't anything for me. Also she Never said "sorry", only said "Online" and making excuse. I thought it was a waste of time talking with her. I rushed to find another company and the Enterprise rescued me. Even though I made a reservation "online" 1 hour before pick-up, he called me right away and adjusted the pick-up time and type of car according to my conditions. I was impressed by the Enterprise's service and price compared to Budget and signed up as a member of Enterprise. This was the worst experience I've ever had. From now on, I will never use a Budget & Avis. They MUST improve Customer Service and Online Reservation System.
Courteous staff. Car was great. Overall a positive experience.
Horrible service. Waited over one hour to get my rental which I had already reserved. There were 25 people waiting for rentals in the same lobby. Only 2 employees working on a Sunday which is supposedly the peak of the week. They owe me a refund. This is ridiculous. I was late 2 hours to my destination. I will never go with Budget again.
Customer service is very bad...but best place for cheap and best cars
Poor pick up and drop off experience. Multiple people waiting hours to pick up a vehicle. Received car hours later, with no discount or refund on lost time. Parking lot was locked during drop off and without an attendant. Calls to the office were unanswered. Walked to the building and had to knock on the door for a staff member to come out of his room to assist. Was finally directed to the Avis parking lot to drop off. Very clearly, never using this company again.
Quick and easy. Thank you
(Translated) I paid in cash! however they also charged me the rental on my credit card. So I had to send my rental agreement and my invoice which mentions that I paid in cash for the company's head office, The budget staff also mentions that they have no control over the invoicing and that it is is the head office that evaluates. The evidence provided was deemed insufficient and the company offers no solutions. In short, I never got reimbursed. In short, it is a FRAUD. Budget = never again (Original) J'ai payé en argent! cependant ils m'ont également chargé la location sur ma carte de crédit. J'ai donc du envoyé mon contrat de location et ma facture qui mentionne que j'ai payé en argent eau siège social de la compagnie, Le personnel de budget mentionne également qu'ils n'ont aucun contrôle sur la facturation et que c'est le siège social qui évalue. Les preuves fournies ont été jugées insuffisantes et la compagnie ne propose aucunes solutions. Bref, je ne me suis jamais fait rembourser. Bref, c'est une FRAUDE. Budget = Plus jamais
Very efficient and east
Quick service and no fuss.
Reserved my car early and everything was fine, then one day before picking it up they change the class of car I was going to get without a price change. Cancelled immediately.
The car was so dirty . It was not cleaned. There were trash in the car. The out side and inside of the car was dirty beyond words. The kids car seat was dirty.
Best place to rent car in winnipeg.. Great Service
Usually amazing service and a pleasure to deal with. This time, the worst and most unhelpful service I've ever had. Would have cancelled if I had an option at the time.
there is no doubt that they are the best.
Ive been renting cars from JFK. All the female A.M. people from the counter are patient, nice and knowledgeable. They have good employee communication. Its my favorite spot to rent cars in NY .
Loved the car Service was great
Affordable and great service! My favourite place to rent!
Fantastic, every time I go, there is constantly the same service and support. I will go back over and over again.
4 reservations and no cars available. Do yourself a favour and go somewhere else.
Price availability and easy pick up and drop off
Good service and very friendly staff. Would highly recommend.
Discount car rentals left us stranded. Very thankful for Kaylea for finding us some vehicles and saving our holiday . Very greatful
In mid-Nov I booked a compact vehicle for 8 days for pickup on Dec 2 in Winnipeg, Manitoba. When I arrived I was told that the only car available was one with summer tires. Really - are you kidding me??!! Anyone who knows anything about living on the prairies in Canada knows it's not a good idea to drive in the winter with only summer tires on the vehicle. Plus, I was informed at that time a snow storm was expected in about 3 days. That certainly was lucky for them because they got to 'up sell' me on getting an SUV with 4-wheel drive, which of course had a higher daily rate. Then, when the temperature was to drop to -24 degrees Celcius one night, I went looking for the block heater cord which should have been accessible on the outside of the vehicle but it wasn't. Not being particularly familiar with the vehicle, I ended up getting up in the middle of the night to go outside to turn on the vehicle so as not to run the risk of having a 'dead' vehicle in the morning. When I called the Budget office in the morning I was assured that IF the vehicle had a block heater, then the cord would be hanging out the front because "they do all the vehicles at the same time". There should be no IF about it in Manitoba in the winter! I then went to a different Budget location and it took 2 people (one of whom ended up checking the internet) to find the block heater cord which was still wrapped up & tucked away. Obviously someone hadn't done their job properly because not all the vehicles had the block heater cords made easily accessible. When I returned the SUV, the person at the counter said she couldn't give me a receipt at that moment because the computer system wasn't up but if I gave her my email address she would get it to me later that day. I waited 5 days - no receipt - so I had to phone them. This shouldn't have been necessary. No apology, of any form, was given for their oversight or for the inconvenience to me of having to get after them to do their job properly. The 3 stars is because the vehicle didn't give me any problems.
really nice staff
The attendant at JFK was very rude to me. He asked if I would take a truck for my one way trip and I was very accommodating and said I didn't care what I drove. After getting in and driving, the truck didn't work. It wouldn't go over 40 mph and wouldn't switch the gears. I brought it back and he was making me wait for another car to be cleaned. When I complained, he gave me a different car but made me wait and stopped doing my car every time someone came up and needed something. I have never been treated so poorly. And my bill is wrong so now I have to call and deal with getting it corrected. A horrible experience driven by one individual at the JFK airport.
Great staff. Great car selection
Always great service. I don't use anyone else.
Drove the Ford Mustang. Loved it. Thanks Ford and Props to budget for having that awesome car. They really have Customer service was also helpful. Long story short, had great experience. Would rent again in future.
Worst service i ever had....Was told i would get a car then ended up with a suv not what i wanted ...manager and sales rep are rude and willing to help i paid 209 for 2days never again i will go back to enterprise much better to deal with
My friend needed to rent a vehicle to drive to Ikea in Coquitlam to pick up new office furniture and decor. I was voted as being the driver for this adventure!! I stopped by to speak to Manager Chris, as I was in the area and he suggested we use the GMC Yukon they had available. Besides the fact that it was the most perfect vehicle we could have used, with excellent comfort and space available in the back with the seats down, we could not have been happier with the service we received. Budget did an excellent job of making sure Covid precautions were in place. We had a very long day driving from Kelowna to Ikea and back, but having the ability to drop off the Yukon after hours made it very convenient. Renting this brand new Yukon really was the way to go! We got it all in one load and we didn't have to worry about vehicle reliability. Thanks so much to Chris Dumont and the Budget team!!
I picked up my rental and it was at full with gas. I drove maybe 20 km and stopped and filled it back-up to the full line before dropping it off. I was charged $28 in gas as the cleaning attendant "filled it until no more gas could be put into the tank" I was told. I was scammed out of $28 for maybe a few litres of gas pass the full line.
Not great service
Will never rent from Budget again. Shameful management. Even with a Fastbreak account, wait time in line at the counter to pick up my car at JFK was longer than an hour. Then we had to wait another 15 minutes for a car to be available. The inability for Budget to supply adequate staff and cars was obvious. Seemed like their only concern was for us to pay the highest price possible for our rental ('Don't you want insurance?' 'Take the gas option.' 'Would you like to upgrade to a more luxurious car?') The frontline staff did the best they could given the circumstances. However, management is sorely lacking.
a rubbishy leader of this budget and avis. they rental more than what they have. and you just wait until they find it and missing some important dates. (i was wait for 1 day until i cancelled it)also, they can do nothing and just let you do it buy yourself. They can do nothing that you book from their website. She just said she never use their website and can't refund your money. You have do it by yourself and no car. Please avoid it, that you could have a good experience.!!! better to have discount car company and enterprise. they can pick you up and send you back. Almost waiting for 3 weeks, i still not get my money back. I just call the number they did not give me any useful responses.
Very professional and efficent customer service, makes sure all needs are met and the right vehicle has been provided
We were travelling back to Duncan, Vancouver Island, from Edmonton, but due to issues with our rv ended up being towed to Kamloops for repairs from Clearwater. After 5 days in the heat waiting for the unit to be fixed, and no vehicles available to rent, this location of Budget said they'd have a car Sunday am. Our plan was to get as large a car available, pack up and head to the Island. The helpful and pleasant gal who helped us was Caitlyn M. ( apologize if misspelled ), kind efficient timely. The courtesy car picked us up when they opened and by 10 am we were packing. Because of her personal care and assistance we are back to being Budget customers. Now we're home waiting for conditions to improve to allow us to get back to Kamloops to bring the rv home. A really difficult week with extremely trying circumstances ending with a pleasant experience with Caitlyn as a Budget representative, making at least that day more positive and pleasant. Thank you, the Williams Family. An after note is that I called every rental company in Kamloops and most were abrupt with "nothing for the weekend" period. Budget on the other hand said nothing at the moment but let's see what we can do. Certainly the right attitude when working toward repeat customers.
(Translated) I reserved a car at budget rock forest. Once there they do not want to leave the car with me unless I take out their own insurance even if I have written and even telephone proof that I am already insured with my personal insurance. They charge me $ 22 / day more which makes the car far too expensive. Result I find myself with three children no car for the holidays because I can not even book elsewhere since it is construction and that all cars are rented everywhere there. The gentleman on the service is rather stupid and not helpful. It really is a place that I do not recommend to anyone. (Original) J'ai réserver une voiture chez budget rock forest. Une fois sur place ils ne veulent pas me laisser la voiture à moins que je prennes leurs propres Assurances même si j'ai la preuve écrite et même téléphonique que je suis deja assurer avec mes assurance personnelle. Ils me chargent 22$/jour de plus ce qui fait que la voiture revient beaucoup trop cher. Résultat je me retrouve avec trois enfants pas de voiture pour les vacances car je ne peux même pas réserver ailleurs puisque c'est la construction et que toutes les voitures sont louées partout l. Le monsieur au service est plutôt bête et non serviable. C'est vraiment une place que je ne recommande pas à personne.
The car was not safe for the winter conditions in Manitoba as the tires were on the wear bars. Renting out cars like this is dangerous, I expect with the costs of these cars that they would at least be maintained properly.
Very disappointed, booked the car rental on line and went to pick it up. The address on the web site was not a car rental place, but a store. Finally found the rental place, but it was closed, called the number on the door and got a message giving another number. Called it twice and they told me they were a car detailing place so I gave up...never did get the car rented.... good thing it was not an emergency. Won't try them again would give less than one star if that was possible
Friendly customer service. Prompt. No pressure to rent a bigger, better car.
Rented a Santa Fe last month and was absolutely smooth well maintained and taken care of. Best prices around and would definitely suggest this place to rent.
Rubena the manager is so good and hard worker she did her best to make sure that I have my requested car during a busy holiday season
Jose provided excellent customer service and went above and beyond his routine duties to help me out. I had made a mistake on making my reservation and Jose made sure that my needed a met. Thank you!
I had a vehicle rental for work and returned it with 3/4 tank of gas left. In the past at other locations, they have filled the tank up (for a higher price, understandably) and it has been no big deal. Today I received a call while recovering from my tonsillectomy/adenoidectomy letting me know it would be $120 for them to fill up the 1/4 tank. This costs more than the vehicle rental! I asked if there was a way I could send someone else to fill the tank up, since I am on pain medication and cannot drive. They said no. I 100% understand that it does cost a little more when I do not return a rental with a full tank. I rent a car probably 5-10 times a year. However, I have never received this kind of poor service from any car rental company - even other Budget locations. So here I sit, off work for two weeks to recover, and paying $120 because they won't let my brother fill up the 1/4 tank. It is unfortunate. The person on the phone was polite and excellent, but the experience left much to be desired.
Guy behind the counter was very friendly but I was really disappointed with the lack of a drop box..... I've never seen that before with any truck rental place I've ever been too. They dont have spare keys either..... somehow.... so if you can't get back before they close you have to get there first thing the following morning. If you can't, you re stuck paying for two days. Also, there was no dolly in the truck, although I hear that is pretty standard but that's something you should offer if it isnt available. At Discount they always give you a dolly and offer you one of the fancy ones with straps.
Smoothly operated if you have your stuff in order. Expensive because it's NY.
The tire on the front right air kept going low, I had to stop twice to fill up with air. Also, pick up service was horrible I planned ahead with reservations and STILL HAD TO WAIT 25 MINUTES FOR MY VEHICLE TO BE READY
45 minute wait - so far. Update - An hour and a quarter to get a car with only 5-6 folks ahead. Late night, small crowd, two staff at the counter, each customer took 15 minutes or more, one half an hour. Big argument with a very unhappy customer brought in the police. Manager got called away to deal with that. He wasn’t working the counter anyway. Should have been. Without a manager, apparently they couldn't issue cars, so they closed the counter just as we got our car and sent everyone else to Avis. I guess we were lucky in that respect, if you can call that lucky. I’ve rented cars around the world for decades. This set a new low in performance. Deserves zero stars.
Although it wasnt MY type of car (Dodge Charger), it was a very nice ride, efficient on gas, the rep was courteous & responsive at pick up & drop off! Reasonably priced rental. All in all, it was a good experience!
The best car rental ever.
Friendly Atmosphere , Great Customer's Service & Excellent Pricing !!!!!!
I don't understand why such bad reviews. I rent from budget-avis on a regular basis. Never had an issue. Usually get an impala or SUV. Always great service and quick.
(Translated) 0000 haspetalaty (Original) 0000 haspetalaty
Shadiest, most corrupt rental experience I’ve ever had after millions of miles travelled. Will never rent from budget ever again.
Just had the worst experience at this location today! my rental wasn't ready on time and I needed to wait for 45 mins to get my rental ready. one of the staff was very rude and disrespectful instead of being apologetical. despite I've been Mistreated I haven't been thanked to my business when I returned the vechile. I don't recommend this location nor this company. ENTERPRISE is much more wayyyyyy better. I will definitely give my business to them next time.
Great service! Very uncomplicated and customer oriented!
Great rates