Reviews of National Car Rental (Rent Cars)

Sonali Karnick

The staff are fast and efficient. They'll try to accommodate your needs as much as possible.

Shirazeh Dabiri

Never trust them! They will steal your money. They told me that I can return the car after working hours with no extra charge. I rented the car and returned it less than 45 mins after their working hours. I dropped the key as I have been asked to. But the next day they charged my credit card twice as the contract!!!!!!!!

Kelly Power

I recently rented a car from your Halifax Airport location and was extremely pleased with the service I received. The car was ready for me when I got off the plane and it was a beautiful vehicle. The people were friendly and the process was very easy. I love National Car Rental. Thank you again for making my vacation better.

Trevor Dzoutzidis

My experiences and National Car Rental have always been fantastic. The cars are in good shape and the help at the desk is always prompt, curious and professional. I've been using them for years and expect to continue for many years to come.

Henk Vogelaar

This company was number one for me but my recent visit in December 4-7 changed my tune as they have changed policies. I did not get the car of my choice but an older BMW with no GPS (CSR told me they used to offer that?) I did not get our corporate rate anymore as they have new owners. When I dropped off my car I had left my gloves in the back seat as well as a phone core specific to my S5 plugged into the console. I had already went through security and called National to check and either bring my gloves and core to me or ship. I was told I would get a call back? I never did? Very disappointing and I will be changing rental car companies moving forward. Service is not an A more like a C Regards Henk Vogelaar Business Development Director Metal Supermarkets

Scott King

Nightmare- we’ll deserved 2 star average. Stay away will charge for no reason.

Hubert Meyers

GreT service good interaction between staff (Bernadette) and us keep it up

Keith Villacorta

Customer service is not in their DNA. I'm not sure how the business stay open when customers are dissatisfied with their service including myself. CSR's are rude and tough to deal with. I hope this location change for good because I like the brand National.

Matt LeDrew

Used these guys a few times. Good price super easy booking and clean car in great condition. Just drop it off at their office conveniently located walking distance from the ferry terminal.

Sly Chartrand

Great service from the entire team.

Shelley Labelle

I bought my car there. The service was nice, friendly and helpful. I would recommand this business to everyone.

Sonya Wagner

Sue Grubac from 4Pilliars helped me get my life back. I am absolutely grateful for her and her team for helping me get my debt consolidation and my financial situation under control. I recommend her services hands down. She'll help you get your life back too!!!

Andrew Fritz

Staff are very pleasant to deal with and were able to help me out on short notice..

Aby Brier

Very good service nice people

Doreen Reimer

Always nice to deal with

Brydon Kramer

If honesty and not getting ripped off is what you’re looking for, please skip this place. They’ve made illegal charges to my credit card and charged for things that didn’t happen! Go anywhere else. Shady business. The person at the counter said he would take it off the credit card payment if we gave him half the cost of “damage” in cash instead. There’s something weird happening at this rental place. Really sketchy stuff. Be careful out there.

karine daigle

Always get great service in a timely manner

Marc Potvin

Great and speedy service!

J. Paul Walsh

Great, fuel efficient car. Staff very helpful and got me on my way quickly. Competitive pricing.

Amatsu

This is ridiculous. Executive elite, rented their vehicles multiple times over the past 3 years without issues. Get a call today telling me I had a pea sized chip on the windshield and they have to pull into a body shop to fix, and send it over to claims. All this for a pea sized chip?? Credit card would cover but this is a matter of principle, giving me all this hassle for a tiny chip.

Fadi Youssef

Great service and choice of cars

Nuo Cheng

This car key drop thing does not work!! My rental end time is 10:30pm and i returned it at 11pm. They tried to charge you for the extra day! Since the staff arrive to work the next morning. If you can’t give your clients a return checkup why would you put the key drop thing. It looks like a scam. Update: I called and 3 days later, the problem was resolved. The car we got was in good condition. However because of this bad experience with the credit card I have to deduct 2 stars

Jason Yeomans

Terrible company! Staff at Ottawa Airport have NO people skills! They berate you and talk down on you. Manager needs a backbone, as well as a few courses in dealing with her staff and conflict resolution! Booked vehicle 8 hours in advance so you'd think it would be ready for my 7am pick up.. Guess what! the vehicle wasn't ready! I had to wait 40 min for a so called "vehicle clean up" only to have a vehicle delivered to me still filthy and had only been pressure washed with plain water. Then I was boxed in the parking spot for another 40 min as they parked all their outgoing vehicles in front of mine. **** Here is the real kicker **** While in the USA I had a piece of paper fall between the driver seat and centre console, while in the process of retrieving the paper not only was it beyond disgusting but I found a small bag of meth in a little dime bag. I tried to complain to the Ottawa Airport location but was told to find another location myself and swap the vehicles... What a crap company!

Francis Li

The process couldn't be easier. Automatic upgrade of any car in the lot and drove off within minutes.

Ivan Luna

The person was very patient and nice, however sometimes there’s not enough personnel to take the time to take care of clients properly and things get rushed.

Sa K

Excellent National Car Rental site to rent from. Staff is friendly and service is relatively quick. I rent from them often, once I had a bad vehicle rental (severe alignment problem) and they changed my car at no charge at another location, upon my return the staff accommodated me for it.

Sam

Great service and got me in the vehicle I needed . Staff was friendly and professional. Reliable service from Julien and assistant manager Meghan.

Natalie Brogan

Sharif is a nice guy but running solo on a Friday night? Only two of us in line and taking longer than the flight from Toronto? Ridiculous! Not likely to book here again especially when I didn't even reserve this car based on cost or discounts or points. Pick up the customer service pace people.

Jihwan Park

(Translated) Friendly staff. Neat vehicle. Take over after checking the vehicle condition carefully. Small office located inside the hotel. Kind staff. Clean vehicles. Check the condition of the vehicle carefully and take over. A small business establishment located in a hotel. (Original) 친절한 직원. 깔끔한 차량. 꼼꼼하게 차량상태 확인 후 인수 한다. 호텔 안에 위치한 작은 영업소. Kind staff. Clean vehicles. Check the condition of the vehicle carefully and take over. A small business establishment located in a hotel.

Vikas Agnihotri

Very professional, very efficient. Was lucky to get brand new mini vans on 2 of the last 3 occasions that I have booked the car.

Tom Montvila

Car was defective, defrost system continuously fogged up the windows.

Jennifer Hope

Quick and Professional Service. First car didn't work...they quickly resolved the problem and got me into a different one. Drop off was easy and I will never use another company again. The price is right and they make it as simple as possible.

Douglas Dale

Flight was delayed and didn’t get in to Halifax until 2:30 am. Although other agencies were staffed, national decided to take the night off. Not your best showing National. Makes me think my executive status means little in Halifax

Maggoo Drums

Reserve with time, otherwise could be really expensive

Xia Yu

Best car rental experience I have ever had

Daniel Hogue

(Translated) easy to make prope and courteous fast service jadore (Original) facile de si rendre prope et courtoies service rapide jadore

Susi Strauß

After we tried to rent a car somewhere else and our reservation got lost, we didn't have a car on the island, we tried another company but the price was ridiculously high and after that we called national and they were very friendly in the phone as well in the office. Helpful staff and gave us lots of options top choose! We totally recommend this branch!

Gilles Fournier

I have been using National for both business and personal purposes for many years in many locales in North America and service has always been very good to excellent. On my most recent trip (holiday), I picked up a car from the Emerald Club aisle at Montréal Trudeau Airport and, two weeks later, dropped it off at the Québec City Jean Lesage Airport. The service I got was outstanding. In particular, Mircea Dan in Montréal and Charles Falardeau in Québec City were very helpful and pleasant to deal with. They took the time to explain a few things to me and to make sure that I was satisfied with my entire experience with National. I could not have asked for better.

Lia Pirili

Fast, friendly service. Car was clean and waiting for us even though we were several hours late due to a missed connection.

Dave Orrico

My 1-way minivan rental was un-eventful. The pick-up and drop-off process was smooth and quick.

Dave Lynk

Friendly and helpful staff. Easy pick-up and return.

Charles Potvin

(Translated) Terrible service from a counselor (Original) Service exécrable de la part d'une conseillère

Michael Byrne

The car and rental experience was good, as expected. I dropped my car off early and unfortunately locked my phone in the car (I dropped the keys in the lockbox before I noticed). I contacted National throughout TJ the web portal and was contacted by the local team within a few minutes. There fast response meant I was able to get a friend pick up my phone and thus I got it back the same day. Great customer service.

Mike Kelley

Great service! Couldn't be happier. Great job folks!

S. ELCY

(Translated) No complaints. Correct prices, efficiency and pleasant staff. (Original) Rien à redire. Prix corrects, efficacité et personnel agréable.

Jan Marcus

The service is best in rental car business just wish the vehicles were cleaned...even a little before putting out for rent.

Franco Pasqualini

Always professional and reliable

JimGrace Edwards

Emerald membership allowed for quick pick up and drop off was easy. Chose Mini Cooper Countryman. It was fun to drive but luggage space could only hold one very large suitcase. Would definitely rent again. I'm anglophone but had no problem speaking English with the service agents in Montreal

Rajkumar

I am regular client with emerald membership. And I would like to give 5 stars but unfortunately I faced issues with cars that I rented last 2 times with national travels in Montreal. The first issue was when I rented on march 2017. It was Nissan Sentra and the car radiator boiled and produced lots of smoke at middle of the road. I called the road side and waited for 1.30 hours and went back to airport Montreal where I paid the taxi because I have no time to enjoy the truck ride up to AIRPORT offered by the company. When I reported while picked the second car, the person on the counter was not even ready to listen what was happened but just asked me to go take the another car. SECOND time rented from airport office dec 2017. It was Mazda 5 and the doors were not locked at all. I have to do it manually every time after I opened and closed the driver seat. It was-25 degree outside and imagine about that. When I informed while retiring the lady said "the keys might be dying" which is not the client issue. Take care of your vehicle before rent to the client.

Chris Vinzenz

Staff try hard but the operator wants to run outside the norms of National and have mileage limitations. How passe in this current economy, look at your competition. Going forward, I will fly to Saskatoon and drive out of there.

William (Bill) Newman

Desk staff was extremely friendly. Warned me about traffic RED light cameras and speed control zones. Very friendly when I return the vehicle. And even recommended a solution to a problem I was having when I got to the airport. Above and beyond. The vehicle is clean the only complaint I had with the vehicle was way too big for what I needed as I got an upgrade but the vehicle is very nice

Charles Lamoureux

Great service, my car is always ready with no wait times....even when its busy, I seem to still get a car I like.

Esther Tung

I won't be renting a car from them again. It's been more than a month since I returned my car with damage. I have credit card insurance while requires me to file some paperwork within 45 days of the incident. I haven't even been charged for the cost of the rental, let alone the damage, and a sales draft showing I put the cost of this car on my credit card is one of the paperwork I need. I've called three times to follow up on getting billed. Last time I called, it said the car had been fixed and I would be billed shortly. I just called again at 12:30, the person who answered said my car had not been fixed yet because they were still backlogged, and their manager needed to handle it but would not be able to take my call until 3pm because they "have a lot of other things to do" today. What kept this from being a one-star review: The car itself worked good and got us from point A to B. Customer service up until this point also got us from point A to point B of the process.

Esther Tung

I won't be renting a car from them again. It's been more than a month since I returned my car with damage. I have credit card insurance while requires me to file some paperwork within 45 days of the incident. I haven't even been charged for the cost of the rental, let alone the damage, and a sales draft showing I put the cost of this car on my credit card is one of the paperwork I need. I've called three times to follow up on getting billed. Last time I called, it said the car had been fixed and I would be billed shortly. I just called again at 12:30, the person who answered said my car had not been fixed yet because they were still backlogged, and their manager needed to handle it but would not be able to take my call until 3pm because they "have a lot of other things to do" today. What kept this from being a one-star review: The car itself worked good and got us from point A to B. Customer service up until this point also got us from point A to point B of the process.

Gretchen Tobol

Pick up and drop off was a breeze. There seemed to be an issue with EZ Pass but it was resolved when the car was returned. Absolutely would rent from National again.

Anthony Kokai-Kuun

Quick and easy and you can pick whatever car is in the Emerald Row.

Mind Wars

Service is excellent with variety.

nick cram

Car was good I'll say. Comfortable and drove well. However, after checking the car back, a day or two later we noticed that we had originally been charged correctly for one day but a day or two later than that we were charged for a mysterious second day. If we hadn't called to query, this 'accident' would have slipped by. Also it took well over a week to get our deposit back. Also, 3 days after dropping the car back we got a call to say we had taken a chunk out of a tyre right down to the metal and would need to replace it. I said we hadn't and we had noted all damage to the car on initial inspection. They had a customer walk in so had to call me back, when they did they said they hadn't checked the inspection report where we noted the damage so all was fine, no need to pay. Would have thought that'd be the first thing to check before calling for cash! If you use this place, check your credit card statement regularly afterward, and make note of every single tiny scratch on initial inspection, maybe even take photos.

Prasanth Ramthilak

As an Emerald member, it is a breeze with National.

Brendon Chrus

Great service, beautiful car selection

Booyaka Stubbs (ExplorewithStubbs.com)

Nice straight forward car rental with some nice cars. We rented the golf by VW and had a blast, so much so that when we were finally moved in I went right downtown to a VW dealership and bought a new GTI autobahn. Thanks for the ride and I will be back to get my phone clip and umbrella when I am not running all over this beautiful island

A MacL

Personnel handled the transaction quickly upon picking up the car and leaving the car was easy. However, to find the car at 1:00 a.m. at the back of a dark unlit parking lot was a challenge both in having to take luggage along and in identifying the car I had rented. I would have appreciated the car being brought closer to the terminal and a lighted area.

Lulu Li

I had a great experience with National at Halifax. The pickup process was simple and quick and within 10 min we were on our way with the Buick we got. The car was very clean and comfortable. The drop off took a bit longer because they were very busy and didn't have any parking space left. We got a little confused as to what we should do with the car but luckily someone helped us out. Recommendation would be to email me where to drop the car before hand and what to do when it is really busy similar to the email i received before arrival.

Rashesh Shah

Pretty good experience every time

Chris Armstrong (Chris Armstrong)

Great, little franchise location, people are good to deal with

David Webster-Snoad

Staff where great the car was good they could not have done anymore for us a1

A Rob

Great service

Bob

Lowered to 1 star after they found a scratch that cost just under $1000 to fix. My advice is to take photos of the car during both inspections. I wish I had. BE CAREFUL.

Eby Zaccak

Easy and Convenient location. Fast and professional service.

Alan Nucci

I always use National because of the Emerald Isle. Buffalo Doesn't offer the tradional E I experience, but it is always fast and friendly.

Rachel Anderson

Excellent service and caring staff! Always helpful and approachable!

Perry Kelly

National continues to be my preferred Rental Vehicle Company. Something I really like about National is their Emerald Club and App. There always seems to be good selection, booking is super easy and it makes it much more convenient when traveling by air. Because of Emerald Club, you are able to "skip the line" and go right to the vehicle and get on the road much quicker. Staff when picking up or dropping off vehicles are always friendly and helpful. I would highly recommend National as a Rental Vehicle provider. I also highly recommend downloading the National/Emerald Club App, you won't be disappointed!

Brian Nickel

Great experience all around. Car was clean. Charging for XM was a disappointment.

Waiyen Chu

easy pickup and drop off

Tyler Durden

Never again. I have rented from here twice and both times they didn't serve us well. This last time I requested a GPS in the car as we were driving 3 hrs north and needed help. They didn't provide it. And we requested car seats for our 2 children which we called in for directly to the desk at the airport which cost us long distance charges and there was no record of such requests. The car wasn't good for the conditions as we also mentioned and the SUV got stuck in the snow storm.

Qween Nyembwa

Great experience, Iam very satisfied with the service, I just minutes ago had a horrendous experience with another rental company and the guy at the counter was sooo nice to me may God bless him he gave me the car of my dreams and I was on a cloud haha! Definitely recommend National, you will not be disappointed

Bill Bridle

Staff is always polite and get me on my way quickly!

shammi sandhu

I mostly rent from National. My most recent experience with them was great. The Agent at the desk was extremely helpful, she emailed me short while after I left with the rental to ask if the vehicle was working well gave me some guidance on use of some of the features of the vehicle as well as information on getting assistance should something go wrong. She was also took the time to provide me with information on the weather in the location I was heading towards. She also took the effort to give me suggestion for places to eat which was great to have. I recommend National and especially if in Winnipeg the folks at the Airport location are awesome.

Joe Kairouz

The service was easy prompt and friendly

Michael Gilliatt

Perfect service from booking to return

Hung Vu

Perfect, Staffs are very nice and helpful. Good car selection.

Marc-André Roy

Not very convenient for Emerald customers since you have to check in the National bpot in the parking lot. They do not have enough full size SUV available. I left my rental to another gentleman that was smaller than me and had to rent a Ford Flex.

Wilghen Santos

Seemless. Helped a lot. No regrets

Dylan Chapman

I have visited MANY National car rentals across the country from coast to coast, as well as several competitor companies. Without fail, the staff at National are always courteous and happy to help. The same cannot be said of other rental agencies I've been forced to deal with due to no National being available at that location or lack of vehicles. I cannot recommend National more highly based from my extensive experience and positive relationship with them!

Bruce Cornwall

Great service here. Once when my friends from Finland’s flight was delayed, but National stayed open so they could get their car. And again for me recently when I experienced prompt friendly service, a great car, and an unexpected ride home.

brookdog fishing company

I've traveled all over the country and Canada and consistently use National for my rental car services. From WNY to Colorado to Alberta - I've always received the best service every place National has a presences. It's my go to and I won't deviate

Ben Singer

Simple, Simple, Simple. Car was ready. Friendly customer service. As any business travel wants it. Trouble FREE!! Will use them again... a bit pricey vs. other national carriers.

Paul Dawson

Very courteous and fast service making sure I had everything needed and taken care of. All I can ask when on a business trip...

Easton Parsons (Parsons in Cars)

Placed reservation 2 weeks in advance for rental. Dropped off at airport to be told they not only put the reservation in the system 5pm the night before, but they also don’t hold vehicles for customers. Avoid this place at all costs. Waste of money and time????

Samantha Kelleher

Vehicle was clean and ready at time of pick up. Service desk staff was great, quick service.

Tee Bee

Car was dirty on the inside and found an empty can of Rockstar rolling around in the backseat. But I also found $3.00 :). Friedly customer service. I would rent there again.

Janet Cendon

Everything was good, picked up the car was fast and the car was in good conditions!!!

Frederick Lapointe

(Translated) Excellent service (Original) Excellent service

peter lopez

The easiest rental car service I have ever used the personal were very helpful. thanks for making my mini vacation alot less stressful.

Paul Sanchez

National has a nice fleet of cars and I am pleased with their fast service and they are always friendly.

Swapnil Warke

Very Good Service and staff. Everything went so smooth.

Nrone Dhas Arulthas

Always amazing service and friendly employees that go the extra mile for a client

stephen kagan

Excellent service, friendly staff, good cars. They even picked me up at the dealer on short notice after dropping off my car for service.

Jack Dorn

I was met by the agent very politely upon turning the car in. when renting the car the agent was polite and explained to me why they had not started the emerald line to pick and go. twice I rented from this location. the first rental a supervisor approached me while I was inspecting the car and quickly thanked me for being diligent to find any marks or scratches. very good personal touch on renting from National.

Daniel Ahn

No emerald Isle. Agent wouldn't print invoice when I returned car, claimed he was the only one working and couldn't leave the front desk.

Serge Kay

I am a repeat client for this location. Mircea and his staff are the greatest people. Class service all the way. Thank you guys.

Neil Frelick

Not sure how to feel about being "upgraded" to a larger vehicle... Just means more tank to fill when I'm done... That said, the cars awesome and the staff was very nice!

Adam Dove

Great car! Great service!

Ian Boulton

They have a good selection of cars, in the mornings you usually have to drop the car off and place the keys in a key box, but that works fine.

Mike Yeo

Great service and excellent vehicle offered.

Prince

Incredibly disgusted with the behavior showcased here with their rental cars and customer service. WARNING TO ALL CUSTOMERS - get your post inspection done as they will say they’re busy and they can’t take care of it and that “it’s okay”. Well guess what, few weeks later you’ll have a damage claim against you when there was NO damage caused. The owner is rude and a scumbag who is trying to pull a fast one on many. Just take a look at all the reviews. Shame on national as well for allowing such people to represent them through a franchise. SMH.

Jinoy John

Worst ever! If you’re not a Vic resident, don’t even try! Way too expensive and a $1000 deposit. There are other rental services better than this in here.

Martha Cunningham

I rent from National across Canada when I travel and they have never let me down. On my last trip, I was unable to rent from them where I was and had to use another company. I will never use that company again, I will travel to the closest town with National available. They are simply the best.

Neil Brown

Quick and Friendly. And they have the best Ad Campaign

Stephane Forget

Service is impeccable!!! I am an executive elite member and staff has done all they could to satisfy any of my requests. Good job!!! My only issue is with the cleanliness of the vehicles inside ... dirty cup holders, unclean windows, etc. The attention to interior details is starting to annoy me. It's the only reason I took a star away.

Amanda Johnson

Very happy with the service here. Unfortunately needed a rental after a car accident - National was able to help me the same day and bill my insurance directly. We got a great car to drive for the week, and the manager really went above and beyond for us. I've generally always used Enterprise, but they let me down here and I'm glad National was around. Would definitely recommend family and friends to use this location when they come to town.

Stephen PremDas

Great service at this rental location.

Hey

The service was good, but the location didn't have a key drop box which made it hard for me to Prove that I returned my car in time, which I did ahead of time. Not too happy with being accused of returning my rental late.

Jean Charbonneau-(FCAN)

Car was good and but somebody decided it was cool to smoke in it before I got it. Not cool . Can should have been cleaned before handing it off.

abe m.

yes!! i have rented a lot before, but renting from national-buffalo is a excellent rental experience, service was very friendly & prompt and very quick. Couldn't have asked for a better car rental experience

Jon Schnieders

I had a very positive experience with both the personnel at Buffalo and Quebec City. Also the vehicle I had (minivan) worked perfectly for my family's romp around Canada. Nice job National

Ishan Byrde

Great service and smooth process. Highly recommended

N “randomuser942464” B

Bad people, bad service, bad cars. Go ANYWHERE else than here.

Dan Mosier

Great service! Car was a little dirty inside.

Ted Wykes

sure wish you were open for late night arrivals in Ottawa - this added considerably to my costs.

Brennan Wadsworth

went smoothly, kind employees

Aaron Bacchus

Great experience. Check in rep was fantastic. Gave me a nice upgrade. They also email a list of employee recommended restaurants- which was a nice touch. IN years of business travel, that was a first!. Only reason I did not give a five because check out was slower than it should have been. Once the rep got to my car, it was OK. There should be some clearer instructions when dropping the vehicle off and no one is in the booth. But I would recommend and will rent from National next time..

Doug Fergusson

I have been using National at the Montreal airport for a few years now (basic Emerald member and use the Emerald Isle / bypass the counter option). The employees are great and have always been very friendly and reasonable. I would recommend.

Josh Tawse

Not very helpful. Stupid company policy prohibits renting to drivers with 'N' Licences, despite having a good record and being almost 30. Would have loved to give them my business.

Thomas Haines

Smooth rental experience, would recommend.

Jim Osborne

This is the fourth time I've used National in London. They've been excellent every time. I've no reason to go anywhere else.

Sam Muller

The vehicles are not tomorrow but pretty okay, most employees are very helpful and do great service bug when you find one bed one it gives you a bad experience.

Sean Richardson

If you need to rent a car in the Valley just go here! I have rented a few times now with them and they are always awesome to deal with, flexible and helpful. Claudette is a legend! Thanks and keep up the good work.

Khalid Mateen (QuIcK cReAtIoNs)

Booked a reservation for Saturday morning to Monday morning. On Friday night I happened to check online and noticed that they had cars available so I called to request a change to my reservation so that I could pick up the car on Friday night instead. The service attendant (Sharif) answered the phone and claimed to be completely sold out without asking any details of my reservation. I proceeded to make the change online anyways since it let me, and in fact for a few dollars less. I called the location back 3X to finally get Sharif back on the phone. I confirmed with him that the reservation was in fact modified, and asked why he had lied to me -he said “well if it tells you online that we have it, then we must have it”. I showed up at the rental place to find the parking lot full of cars, and at least 6 of the class that I had rented. when I got to the counter I found Mr Sharif in a nasty mood at the desk, I told him I was there to pick up my car. As he was processing the paper work, I casually asked him why he had told me they were completely sold out when the parking lot was in fact full of cars; he rudely replied “do you want to pick up the car, or talk about what happened on the phone.” He later gave me the keys and refused to bring the car closer and do the walk around. Instead he handed me the keys, and told me where to find the car, and to do the walk around myself and come back to him if I found something wrong. I usually rent through enterprise, and wanted to try something new - but never again. Clearly, a “no class” business!

Jennifer Dixon

Very easy process. Went straight to the kiosk, my paper work was done and my car was ready to go. On return just pulled up and all the final paperwork was done on the spot and I was on my way.

Rajeev Kanth

The service is worst Specially through phone calls

Michael Weisz

It was a pleasure to rent from you fast in and out, I will be back G-d willing

Michelle Lenzo Maddigan

Great experience! The team was very nice and I was able to get set up quickly.

marcial norales diego

Excelent

William Oppenheim

Everything was fine with rentals in Montreal, and then in Bangor Maine. Great quick service, cars in great shape, etc. Only thing I learned was not to request GPS. It was not built in but came with a Garmin portable unit with a plug in cord. I found my own smartphone and google maps to be superior. Save your money. With android and apple auto programs, the rental car companies could do better than to resort to rinky dink solutions like the portable GPS.

April N

I had a change in my flight and they were happy to accommodate me. The gentleman at the desk when I picked up the car was very kind and the gentleman that checked in the car upon return was very nice as well.

April N

I had a change in my flight and they were happy to accommodate me. The gentleman at the desk when I picked up the car was very kind and the gentleman that checked in the car upon return was very nice as well.

Dino Tsagarelis

Best services all time

Vee Joy Bee

UPDATE- I never did hear back from them at all despite contacting National Car Rental. That is all for show. After calling from out of town to say we had a visa/debit while waiting for our new visa card to arrive in the mail they happily took the reservation only to strand my family in Nanaimo without a vehicle. They cared nothing that my husband and 8 year old are stuck without transport, in the heat. We called and checked before they left. I called the National Headquarters to ask for some support and the woman on the phone cared less. So sad and ironically we rent cars often as does our extended family for business and travel. National have lost our custom.

Jagan Mohan

Good service

Sabrina Fernandes

Affordable car rental service in Downtown Victoria. Smooth booking and pick up procedures. Cars are clean and well maintained. Would highly recommend their service!

Benny Lagueruela Arencibia

Great service, both pick-up and drop-off a breeze. Used this location twice for business purposes. Very friendly staff, great service. Cars available right away and clean. Seamless process all the way through.

Ken Nicholl

Over the holidays I rented a car in Winnipeg. Our experience was positive. I was surprised that a car in Winnipeg did not have a block heater. We stayed in a rural location that was extremely cold and starting was an issue one morning. Also, if a car has the gas release door in an odd position, I would expect to be told about. Eventually found the release under the drivers door arm rest.

Michael Rondeau

The car itself was awesome. Good condition, clean, and fun to drive. However, some (not all) of the staff have trouble communicating some things with you, and they don't do it in a very friendly manner. 3 stars

Maria Charalampous

Easy, painless rental experience - highly recommend National at YUL!

Fadi Wehbe

Landed late at 1 am, staff was available and friendly, I got a brand new truck, rate was great for the ride I was given (Jeep Cherokee)

Erika Johana Salazar Girón

Good cars, easy and fast service. It was a little expensive, but it was may be because the season and last minute reservation

Rick Young

Very familiar with location. OK rental experience. Requested premium vehicle expected Chrysler 300 or similar. Ford Taurus I had to take wasn't large enough for 5 adults

Jignesh Patel

Good selection for cars. Nice cars.

Camille Néron

I've got a free upgrade, that was nice !

Khaye Rufin

Worst customer service. Not helpful at all in returning my things left in the vehicle to me and also not helpful in the transaction of the car rental. Staff said they would call me back, but never received a response back from them.

Amandeep Singh

Everything was smooth, from pick-up to dropping off the car.

David Deally

I arrived at the airport, very late (or very early), and close to closing, but the man at the counter was very patient and directed me to the proper area, where another agent answered my questions and directed me to the correct vehicle. The vehicle was clean and very well equipped. I enjoyed the rental immensely. Service was great and I was able to return the vehicle to the downtown location at no extra charge. The only problem was the the vehicle installed GPS was hopelessly out of date, and I was able to experience the joys of not having a clue , where I was going, on two different occasions.Perhaps, I may have been able to configure the GPS to download an update, but I would have thought that might have been done in advance, considering the extensive network of detours and delays in south & west Montreal. Overall, enjoyed the National rental experience.

Corney Les

Great service and a nice vehicle made for a no hassle experience once again. I'm wondering why no receipt was sent as per usual?. Love the way you do business.

Cal King

Lots of good cars on Emerald Isle, took a real nice Buick Enclave, put about 1100k on it, clean, ran perfect, had to convert to English to read some stuff! On return mid afternoon, guys brought luggage trolley to the car, helped put it on. Great service, thanks!!! Takes the hassel out car rental!

Brian Davies

We had a nice experience with the vehicle we had rented. They representative for the car rental at the airport signed us up in their program. We got our air miles and a very significant discount. Also, he put us in a brand new pathfinder with only 9 kms on it. Was a very comfortable ride. Thank-you, we will always rent from National.

Stef Budai

Good service though no Emerald aisle here...

Tammy Stabile

I've been renting from National in Buffalo for years. The service is always fantastic. Great selection of cars. Because of the nature of this facility it does not offer the Emerald Asile experience but the service at the pick up window more than makes up for it!.

Mohammad Alattas

Honestly one of the best service I have ever got, was able to book it easily and the car was clean and in good conditions. They are very nice and friendly and the price was more than fair

compuPUnk

Do not bother renting here! Their policies on rentals are prohibitive and outdated! We reserved a van to pick people from the airport. When we went in to pick up the van they informed us that they were going to charge our credit card with the insurance deductable as well and would not allow us to split it on two cards. Ridiculous. We had relatives left stranded at the airport! The manager refused to allow us to spilt the charge or pay cash.

Sheldon Barrocks

Great experience. I'm an emerald group member so I basically walked up to the lot on my trip, picked the car I wanted and was on my way!. Dropping off was a breeze also.

Graham Smith

Quick and efficient service, would use again.

Pierre-marc Nadeau

Not much to choose in executive area, they keep nice vehicles out of there ??

Justin Lee

Easy checkout experience for emerald club aisle. Cars were laid out in an easily understandable configuration to choose from.

Sherry Cortez

Great car, easy to rent, easy to return. Would do it again!!!!

Lady T

National is the best rental service at Montreal Trudeau. I travel there often and have tried most of the rental car companies.

Sakib A

Always great service ????

Peter Shepherd

Excellent service. Vehicle was immaculate. Pickup and drop off were ultra-quick and easy.

Jill Donaghy

When I picked my car up at the airport, I was in a pretty big rush, so when I jumped in and the car was only 3/4 full, I didn't deal with it with the folks that were working at the time. When I returned the car almost a week later, I had filled it up (to full), and mentioned to the person processing the return that it had only been 3/4 full when I picked it up. He was extremely apologetic, and while I didn't expect any type of remediation, he was so kind as to offer a small refund on my rental to account for the additional expense of the fuel! Would highly recommend renting through National, and the location at the Ottawa Airport in particular!

Kathy Hardy

National is my go to. LOVE that I can choose my car which elevates my experience that much more. Service is always stellar. Thanks National!

Daniel Velasquez

Non complaint. Good service and attention. Highly recommended

murray Warkentin

I love the emerald club or whatever you call it. It is just the system you want when you get off a plane. Fast , no waiting no lineups, jump in and go.

John

Heads up. Cars rented from this location can only travel in BC, Washington State, and Alberta. If you book through Air Miles, they (Air Miles) do not tell you this. To his credit, the manager was able to get through to air miles and our air miles were refunded. However, this left us stuck for a rental vehicle, having to pay out of pocket at a competitor's rental agency.

Andree Hunt

Quick and efficient

Ivan Sandoval

I specifically requested a Ford and though they didn’t have it, drove one out to my destination. Exceptional customer service !

Rick Walker

This National Car Rental at Winnipeg Airport is always good. Been using them for the last 5 - 6 years. My pre-arranged vehicle was there on time, full of gas, clean and good to go. They process you quickly and it is followed up by a quick email about local matters. Same on the return. They process you quickly, examine the vehicle and send you on your way with your invoice. Staff are friendly and accommodating. This is a model of exemplary customer service.

Vladimir Stojimirovic

They are out of this world. After one unsuccesful try with credit card they repeat only one sentence “ ... our sistem see you card as a debit...” more than 15 times... even I paid eith this card on line ??? They left me without vehicle because of system mistake. So I just cross 3 meters to Budget and took a car. I list 1 hour and ferry , too . The reason they do not like to work even they called some Boss to inform him to do mot give me a car in Caurtney... Just avoid National in Comox, forever.

steve thompson

No line, no waiting, and they had the car we expected ready to go! Drop of was completely hassle free. Great experience.

Karin Griffin

This Agency is amazing in Prince George! Always available to answer the phone, even away from the office! Always have a solution to any issues that pop up! Always kind and professional and willing to help us out with even the smallest request! Beverly is such a Pro! Delivering vehicles to FBO's early and ensuring we have all that we need! Team Awesome! :) Thanks so much for all your hard work in Prince George!

Faris Albukhari

They are not honest!!! they sold me a car and told me the car does not have any issues! Couple weeks late all issues started to appear!! the place is not safe at all! they care about their profit only and do not care about their customers.

Nugget Forward

I can only say all good things about my experience with National Car Rental. Very pleasant people to deal with and no matter what I needed, they were just a phone call away. Best rental experience I have had so far. Will be dealing this this company the next time I have to use their services..

Peter Epstein

Nice selection of SUVs in the Emerald Club section. I generally prefer to rent sedans because they get better mileage, but only one sedan was available, and it had a strong smell, so I selected a Ford Escape, which was in excellent condition and worked out great. It was a Titanium, so it had lots of bells and whistles, which was nice. Only problem with it was that Android Auto was disabled, and the man at the Emerald Club gate said it didn't have Android Auto, so it took me a few days to figure out that it did indeed have it. In the mean time I was forced to use Ford's navigation, which was oblivious to both traffic and road closures, leading to some unnecessary stress. So not perfect, but still better than most car rentals I've experienced.

Jay Z

Bought two cars here, and two cars too much. Both had issues within months of purchase and my trust was deeply taken advantaged of when my family looked at a vechicle which had no rust underneath and went through with the paperwork was told to pick it up the following day and was given the same model but with lots of rust underneath and figured the vechicle that they tricked us into driving away with was from Quebec so that’s why there was so much rust underneath. Ended my business with them after that. Service is poor “go drive yourself” “all I can do is give you a full tank a gas”. For someone ripping people off at least give them better incentives especially return customers.

Lisa Fraser

I never book with anyone but National. Their Emerald Club makes it so easy to get in and out. I just go get in a car and away i go! My receipts are emailed to me and I can look them up at any time if I need to. Earning free days is a bonus too. Highly recommend!

Mohammad Reza Hoseini

The most frustrating experience you may have with a car rental. The car was reserved for after hours and their branch manager confirmed they can arrange it for me. But the agent responsible never called me and I had to take a cab to hotel. Next day I called their branch but no one answered. Next, I called customer service and the only thing they did was to initiate an incident number and said it may take days before anyone responds. I said why no one answering at the branch. She said they usually don't!!! First time seeing something like this.

randocon O Connor

The agent Alex was most helpful when I misplaced my sunglasses. He sent them to me! Awesome service. I highly recommend National at Charlottetown Airport! The Island hospitality never ceases! Thank you Alex! I received my sunglasses overnight! Delivery the next day! BIG SHOUT OUT to Enterprise Team at YYG!

David Laite

Cindy was very helpful. She was able to get us a moving truck on short notice. A++. Also they have the best rates and mileage packages versus any of the other chains (Trenton or Belleville) . Give her a call and you will see!

Carmen Rose

I have been using Nationl for many years out of the Montreal airport. It has always been a smooth transaction with friendly staff. One staff member, Bridgitte, is particularly outstanding with her 'can-do' attitude and willingness to go above and beyond. Bridgitte always has a bright smile and looks for ways to to really bring value to the experience of renting with National. She is the edge National has over the competition at Montreal airport.

Nancy Short

Great service! The associate was very helpful and courteous in helping figure out how to install the child's car seat and he took off the request of a toll pass and added a GPS. It ended up the GPS didn't work...battery low...wouldn't let us program it. There was no problem having it removed from the bill. I have never been disappointed in renting a car from National Car Rental!

Shantel Bressette-Wakeley

Wrong address thanks for the headache

looneychan1

They were great to call last minute when I needed an awd vehicle in the winter for work, very helpful indeed! Prices were also very good! Would use them again without hesitation!

Tom Napoli

Excellent service. They don't have an Emerald Aisle but it worked smoothly through the desk agent and the car was close by.

Dan Koch

Easy access to car rental from baggage claim. However need larger and more visible signs notifying customers who are Emerald to proceed out to rental garage. My agent was quick and generous during the process

John Weber

Service was very easy and hassle free. Minimal interaction and car was in good condition. Got me to where I needed to go safe and without any issues.

Steve Schoenwiesner

"FYI, I am submitting this nearly identical review a third time for a third rental, which was as favorable as the first two. National staff (at Buffalo-Niagara Airport) was pleasant and efficient at both ends of my rental. My car was at the airport when promised, without a wait (unlike another agency there which often promises that there are available cars, but indicate otherwise when you get there). The car was clean and filled with gas. The receipt was issued on the spot upon return, with no surprises." The above review was written for me by National when they solicited my review after a recent rental, but it is completely accurate. I would absolutely rent with National again.

Will Silva

I love to be able to pick the car I want.

Richard Sproule

Pam is friendly and very helpful

Jessica Rasmussen

great service and really affordable.

Johnny Park

My favorite place for car rental. I've been in Victoria for 6 months now and I've been renting a car from here for about 3 months, almost every 2 weeks (for business) and I had no problem. Mike renders a great service!

Paul Uhrig

This was my first rental experience with National and it was a great one! I had reserved a one-way rental from BUF to PHL and I reserved a standard size car. I was offered a Pickup or mini-van at no additional charge, and it came with a free tank of gas. I took the pickup and free tank of gas. It started with a full tank and it cost me $39 to fill up once about half way home and I went almost 600 miles. Thats a good deal any day and a much more comfortable drive!

Kelsey Esterby

We ended up hitting a moose about 1 am on the highway. Obviously super shaken up and worried about what would happen with the car, we got it into the airport and our attendant was so helpful. We had bought the insurance for the car and he helped get us into a new one for the last day of our trip. Taf - we would like to point you out by name because you gave us such an easy time and even offered us water bottles and consoled us after the accident. Will 100% rent from national again even if just because of the amazing service we received. Thank you again for taking such good care of us.

Pacôme Allain

Executive member, I didn't receive any customer service from the manager. Aweful experience and waist of my time

Livvy Dee

Brittany (I hope I have spelled your name right) you are truly a star. Your customer service is EXCEPTIONAL, you saved my whole vacation by staying late to allow me to pick up my rental car. Without your grace I would have been unable to make it to my destination and would have been stuck without accommodations for the night. Not only did you stay after closing, but you facilitated the pickup process with such ease and such a kind, positive, enthusiastic attitude. This was the smoothest, easiest pickup I have ever had with a rental company. I seriously can’t thank you enough for your absolutely phenomenal customer service today. You saved my entire trip!

Jerome LeBlanc

(Translated) The service was courteous and efficient. Being an Emerald member makes the transaction faster. (Original) Le service à été courtois et efficace. Être membre Emerald rends la transaction plus rapide.

Ivan W

Counter was very easy to find in the airport. Staff was very friendly. Car did not have winter tires, not that it was supposed to be included and the winter in NB this year has been pretty mild. Prob. just me being spoiled by the YFC location always going above and beyond. Limited selection and base model cars available, but prob. due to pandemic. Car was clean and looks brand new even with 15K on it. Cars are stored underground and easy to access so it's nice warm and ready to go when you pick it up during the winter.

George Graham

Being an Emerald member is great. Booking with App is user friendly and fast. Walk up to counter at arrival...choice of vehicles....2 minutes and I'm on my way. Vehicle return is just as quick and easy. Staff have always been friendly, courteous and helpful.

Greg Filice

The car rental itself was great as usual, love the Executive Elite status and benefits. Only issue with this rental specifically was that the car had the Sirius sticker on the door, but my rental did not have it. Going to let it slide though, National has been great overall.

Back Arnaud

(Translated) Customer service more than rude and disappointing, they did not explain to me any of the rules concerning the rental, in particular the amount of the deposit which would have been very useful to me in organizing my trip. Not to mention the mileage charges I was unaware of which made my bill soar to double the amount expected. To conclude, I do not recommend at all particularly if you are under 25 (additional cost) and strongly advise you to go to Entreprise (best car rental agency). (Original) Service clientèle plus que désagréable et décevant, ils ne m'ont expliqué aucunes des règles concernant la location, notamment le montant de la caution qui m'aurait été très utile pour organiser mon voyage. Sans parler des frais kilométriques dont j'ignorais l'existence qui ont fait grimper ma note au double du montant prévu. Pour conclure, je ne recommande pas du tout particulièrement si vous avez moins de 25 ans (frais supplémentaires) et vous conseille fortement d'aller chez Entreprise (meilleure agence de location de voiture).

David Greenwood

Vehicle clean and in great condition, process very efficient and competitive price.

Beverly Robinson-Smith

The process of renting a car online was easy and convenient and the staff was supportive,friendly and knowledgeable!

Tony Hartwig

I always like the service, but at Buffalo, NY airport, the rental car area can be a bit confusing. Need more signs, especially for the "members" to go directly to the car lot. Not a National thing, but a Buffalo thing.

Michael Gaertner

When I first arrived the team was very quick in getting me through the check in process and on the road. Once I got going in the Mitsubishi RVR that I was given, I realized that the vehicle would not be suitable for what I needed. I went …

Gerhard George Sawatzky

Excellent service as always

Hugh Gaylord

Late pickup. Great friendly greeting and a great rental car

Hershy Weisberger

All my friends are always happy from the service & the prices at this location. Keep up your great work.

Alex Gagné

The best place to rent a car in Trenton. The staff is extremely courteous and will make the rental experience as enjoyable as possible! I regularly rent from them and will continue to do so!

Kevin Crawford

Always Good at YUL and National. Very friendly staff, and usually always a great selection of cars. My only exception to that was a particular model of car that had to have a chip removed that meant that I had to reprogram my phone every time I got back into the car. Really inconvenient, but I was told when I turned it in that National has to do this because the cars were being rented, the $600+ chip stolen, and the car returned. WHO DOES THAT?!?! Anyway, great service at National Car Rental, YUL airport.

Ya-Ping Lin

Nice cars! Staffs are helpful and friendly!

Mordche Danziger

didn't get the same price showed on the website

Stephen Hennessy

Short walking distance from the Airport. Quick, friendly service. Plenty of cars.

Anson Chappell

Rented twice from here in as many weeks. Very friendly service. They always come out to meet you (Emerald Club.) I only rent from them because I feel like a valued customer. Cars are always clean and ready to go.

Russell Gottschalk

National renter for 8+years. Never had a bad experience with any location. Winnipeg site gave me selection of several beautiful cars. National is the best rental agency in NA without a doubt.

Nathalie Belzile

2 stars as customer service was good on the drop off but no more as I was not offered winter tires , and silly me, I assumed the Ford Taurus already had them. I was told I should have asked for winter tires...Wow, we are in Canada folks, this is quite natural to be equipped for Winter. Also, car did not have a manual booklet so I had a hard time finding what I needed.

Ginette Drouin

(Translated) The phone reservation went very well. Arrived at the destination June 13, 2016, Winnipeg Airport, a car was quickly assigned to me and I had all the directions for parking and the return rules. Then, I had to delay my departure, so call customer service. Again excellent service and clear answers to my questions. A sincere thank you for your welcome! (Original) La réservation téléphonique s'est très bien passée. Arrivée à destination le 13 juin 2016, Aéroport de Winnipeg, une voiture m'a rapidement été assignée et j'ai eu toutes les indications pour le stationnement et les règles de retour. Puis, j'ai eu à retarder mon départ, donc appel au service à la clientèle. De nouveau un excellent service et des réponses claires à mes questions. Un sincère merci pour votre accueil!

Youri Octeau

(Translated) Great service. Beautiful vehicle (Original) Super service. Beau vehicule

Darryl Yarrow

Staff is always helpful. Can't wait for them to have pick and go feature like all the other major airports.

anna lotfipour

We made a booking/ reservation via Hotwire and were dropped off to pick up the vehicle. We were greeted by a guy without any customer service skills whatsoever and we’re told that visa debit cards were not accepted by their system. No solution was provided no apology was provided. The lack of empathy and or service received is appalling and will definitely taint our experience with National.

Mike Lee

Unfortunately, had to wait about ~25 minutes past my reservation time because they didn't have a car for me. Staff was very helpful and apologetic, and I did get a free upgrade to a nicer vehicle due to the wait. The rest of the experience, including drop-off, was swell. Thanks, National :-)

Bob Downie

I've been renting at this location for a few years, and they have always been very helpful, good selection of vehicles, and on occasion, they even have the engine running for me on extremely cold days. Can't get better than that!

Bill Murray

I have been using this location to rent vehicles for just over a year now and I have been very pleased with both the product and service I have received. Their prices are among the most reasonable I have found and I can use my Air Miles to redeem. Plus, staff have frequently offered me a free upgrade when possible. Very professional staff but also relaxed and comfortable in their approach.

Darlene M

Worst experience ever getting a rental - booked onllne and it was an hour process to once again give all of my personal information. I was charged more than the online quote and the employee did not explain, he did absolutely nothing to find a response for me. I emailed mgmt, three weeks later still no response. I suggest you go next door over and use Avis, I would have but by the time I was about to the Avis employee was t available and I'd already wasted an hour.

Viktor Davare

We only rent from National always great never let us down

maurice tousson

The office at MONTREAL Trudeau Airport is excellent I am a frequent client and have nothing but praise All good

Jeannette Leveque

I am a regular customer at this location and have to say that the entire team exemplify exceptional customer service and exceed my expectations on a regular basis. The moment I approach the counter they are looking for my reservation. Not only do they recognize me but they remember my name - wow! I never wait any longer than 10 minutes to have my transaction completed. I have received follow-up courtesy calls at home to check in and ensure everything with the car rental is to my satisfaction and if it is not to contact them immediately for assistance. I could not be more pleased with my experience. There is one individual on this team that goes above and beyond every single time - his name is Kyle P. A sincere thank you to him and his representation of National Car Rental. This type of service is the ultimate "customer experience". Keep up the great work!

Aj Kalsi

Rude staff. Gave me a car with low tire air and streaks all over the inside of the window making it difficult to drive when dark. I’ll be using another vendor the next time I’m in town.

Jihun Jeon

"terrible customer service; very rude staff - unacceptable attitude to the customers; no communication at all and lies. The guy speaks too fast." Never ever ever rent a car from Nationals.

NTRS9

Always get treated well at YWG.

Stephen Rose

Always a great experience at this location. Fast pickup, Friendly staff. They close at midnight, but they stayed open for our delayed flight arrival. Despite the late-or early-hour the staff we still top notch and peppy, both the young lady at the desk and young man starting his shift at 5am.

Roger Puszczewicz

As I always expect and always receive, the car was clean, full of fuel, and well maintained. The price is always right as well!

Gordon W Butler

Great company, fast and professional with a great choice of vehicles. Emerald club is outstanding and always exciting. Some places don’t have one but I think it will come. Big difference when they don’t have one. Earn points, free rental days. Great staff, great service and the best for me

Freeman Libby

I rent from National all over North America and I have yet to have a bad experience. I find the staff always helpful, courteous and professional. When I have a lot of driving to do I like to have a vehicle that has satellite radio and when I ask if there is a car with one the staff go out of their way to try and satisfy my request.

Roy Reandelar

My first subpar experience with National. Vehicle booked did not have a full tank of gas (less than half tank). Had to come back to switch vehices. Did not have a lot of vehicles to choose from. Ended up with a large SUV which cost more to fill up. Also, no snow brush in vehicle. Front counter service was still good.

Kanku

Worst of of the worst place on the surface of the earth to rent a car. I rented a car the night before and it was approved. I showed up the next morning to pick it up, she was not at the office. She showed up half an hour late just to let me know that they were no cars available. I waited in that airport for 6 hours before they were a car available. I had to call her from home to let her know they was a car available. She came to the airport with her first class disgusted attitude and rented me the worst car imaginable. The car's windshield was so badly cracked you can barely see through it. They were scratches and dents all over it. I had to get to Grand Prairie real bad so I had no other choices. I told her I was going to Grand Prairie and she did not mention anything about drop off fees. When the bill came it was something like $700 Stay away people. You are better off hitch hiking.

Nicole M

Paul at National Car Rental and Sales in Courtenay was an absolute pleasure to work with. No fuss when we changed our criteria for the used car we were looking to buy, and then super helpful in tracking down the car that we did want. Then the folks at National located it, had it serviced, and ready to go in the next couple of days. We've had our new-to-us Forester for a week and keep finding new things to get excited about. Thank you Paul!

Louis Liang

Very friendly and polite staff. Have rented here numerous times for work. Everything is efficiently done. When I arrive, paperwork is ready to be signed. Get key right away. Cars are always clean and full fuel. When I drop off keys, I just hand it to attendant at the parking lot. No need to go back to office. Usually get email receipts within 30 min. Just worry free. No issues with billing.

Guillaume Le Cam

Easy to access from hull or downtown Ottawa

Jon Yazer

Great experience renting here. Arnell in particular was very friendly and helpful.

John

We were warmly welcomed at the airport when picking up the vehicle and the same when we dropped it off.

Paige Anderson

Cheaper than the rest however... We filled the tank and it wasn't "full enough" ha! So they charged us way more than what it would cost to fill..

Greg Lyons

Had hoped with my Emerald Exec status to obtain a car class upgrade without being charged extra, unfortunately not, we ended paying 50% more per day/week. The unit was clean, the units of measure were switched to imperial for some reason and the wiper needed attention, good overall! Folks were friendly as usual.

Heather McQuay

Great experience! Fast service, clean cars and great rates. They even were great to work with when we had to extend our stay due to an illness... never a problem and gave us as much time as we needed.

William Holden

Very few cars available Pick ups and mini vans only Got a worn out Jeep wagon Dirty inside and out

Sandi Hendel

One of the best experiences renting a car. Thank you to the Branch Manager Omair Pasha. Five star review for this guy!

Crystal

Great deals on their 2019 Volkswagen golfs! Had a lovely experience test driving and then coming in to buy the car was simple and straight forward. Car was cleaned and had an oil change the day I picked it up which was great. Bobby was a lovely salesman to deal with. He always happy to get you in a car and to tell you the facts. Vivian was a great ICBC representative and got me a great deal. Highly recommend.

Dominic Isabelle

Friendly and helpful staff

Marianne Maugin

(Translated) INADMISSIBLE !!!!! I prepaid on the internet with my credit card a month in advance. However when taking charge of the car, they refused this same card for the deposit !!!! Arguing that this card was a debit card while it is well written on this CREDIT (Gold VISA PREMIER) card. The teller did not try to find a solution and simply told us that he could not rent the car to us and that he did not accept cash. Inadmissible! In addition, the agency did not reimburse us for the prepayment immediately, which it should have done right away. I then have to contact them to get a refund and add $ 900 to rent a much lower quality car! (Original) INADMISSIBLE !!!!! J'ai prépayé sur internet avec ma carte de crédit un mois à l'avance. Pourtant lors de la prise en charge de la voiture, ils ont refusé cette même carte pour la caution !!!! Arguant que cette carte était une carte de débit alors qu'il est bien écrit sur cette carte CREDIT (Gold VISA PREMIER). Le guichetier n'a pas cherché à trouver une solution et nous a simplement dit qu'il ne pouvait pas nous louer la voiture et qu'il n'acceptait pas le cash. Inadmissible ! De plus, l'agence ne nous a pas remboursé sur le champ le pré-paiement, ce qu'elle aurait du faire tout de suite. Je dois alors les contacter pour me faire rembourser et en plus rajouter 900$ pour louer une voiture de bien moindre qualité !

Laurel Bliss

Always great service and helpful. Love the pick up and drop off at home feature

Wayne Miller

Staff provided excellent and informed service.

Carlos Bonafonte

I am an Emerald Isle Card holder. I picked up a small compact car in Buffalo airport on a Sunday and returned it in Rochester that Saturday, more or less a week. I was charged over $1,300. When I asked to revise the Invoice to add our company membership # they told me it was too late since I had already paid it with my own card. It was a last minute travel and I was unable to go through our travel department. Very disappointed.........over $1,300!!!!!! Hope someone reads this and can rectify the problem.

David Chow

Helpful staff - always willing to provide what is needed. Courtesies to a fine art.

adam edmond

Great customer service

Dave Alex

I have been a faithful National customer throughout my business career and now continue to enjoy their great service in my retirement years. We just spent a week in Ottawa celebrating our 41st Anniversary. We were able to use promo codes and rewards to reduce our costs to almost nothing. Our car choice fit our disabilities to a tee. Well done!

Peter Kopcha

After my flight was cancelled, I needed a car to get me from Montreal to LaGuardia. The staff at the Montreal airport National Car Rental station were right on it. They quickly got me a car with US plates and I was on my way back home. The staff was great, helping improve what was a difficult flight situation. Keep up the great work.

Joe Giacomantonio

I have been renting from National in NL for many years now and I find the agents are incredibly helpful and very supportive to my needs and requests. In fact, because of the agents I continue using National and try very hard to not use any others. I recommend using National as they truly are the best.

Jean Emmanuel Bourque

Good service and friendly staff

James Munro

Truly the best agency, and of the CDN locations this one has the best service and vehicles. It would be 5 star except for the lack of emerald aisle.

Markus Stocker

(Translated) Quick and easy handling (Original) Rasche und unkomplizierte Abwicklung

Joe Paniec

Good staff. Easy process.

Seymour Kell

We reserved a car on line for our trip to St. John's NL. The on-line reservation system worked well but our 8 day trip got the 7 day price but the dates (Sept. 11-18) were correct. Anyway, we had a small surprise when we got billed for the extra day after our trip. Otherwise, National provided great service and a great car. Easy to pick it up and easier to drop it off. It made our holiday very comfortable. Thanks.

george L

Best service! I book online the night before to pick up the next morning.. car was ready and clean the next morning with fuel ready to go.. I drove 1500 km/3days. and they charge exactly the amount I thought.. everyone has diff experience but definitely renting again here.. thanks!!

John Hudson

When you are Emerald Executive you expect something more. So, when I get a receipt promptly when I pick up my car, that I expect. When they charge my credit card an additional 28 dollars USD for what? I topped off before I arrived. What Gives??

Hasan Farahani

Good price, good service, clean cars. Getting a car took a while more than what you expect.

Jaimon John

Great service!

Alex Kozjak

Friendly staff and a pleasurable experience. My rental was upgraded at no charge and staff really seemed to car about what my rental experience was like when I returned my car.

Tim Tender

I rented two cars last week. One was from Pittsburgh and one from Buffalo. Both places gave me the same car. It was the Hyundai Sonata, 2016. The Pittsburgh one had Android Auto and plenty of bells and whistles. The one at Buffalo didn't even have automatic head lights. I found that out the hard way almost getting pulled over by a cop while driving at night with just the daytime running lights on. It was frustrating. I should note that I'm Executive Elite and probably never should've been given a car like that. I was thoroughly disappointed with the car. I had little interaction with the folks there. I was in a hurry and the guy did say that I could just leave my keys and the car and the receipt would be emailed to me. That helped. Overall, I've had better National experiences.

Kristin Graham

I very much enjoyed the car that was supplied for me but the rate they charged was not the rate I booked it at. Trying to resolve this situation at present.

Aiden

Never had any problems here. Great customer service and good vehicles.

Olivier Turcotte

(Translated) We had reserved a "midsize" car several weeks in advance and once there, they did not have our car (they did not have more cars for other customers who came to pick up their reservation at the same. time). The employees claimed that having a reservation did not guarantee that we would have a car. However, they still had two larger cars that they could rent from us for a surplus of $ 50 per day. We had no choice but to take one of them because our trip depended on a car ... which increased our bill by over $ 900. It smacks of a scam: National advertises cars to rent for a price X then on the spot, the customer must pay a significant surplus to have a car. (Original) Nous avions réservé une voiture "midsize" plusieurs semaines d'avance et une fois sur place, ils n'avaient pas notre voiture (ils n'avaient d'ailleurs pas plus de voiture pour les autres clients qui venaient chercher leur réservation à la même heure). Les employés ont affirmer que d'avoir une réservation ne garantissait pas que nous aurions une voiture. Ils leur restait cependant deux voiture de plus gros calibre qu'ils pouvaient nous louer pour un surplus de 50$ par jour. Nous navions d'autre choix que de prendre l'une d'elle parce que notre voyage dépendait d'une voiture... Ce qui a augmenté notre facture de plus de 900$. Ça sent l'arnaque à plein nez : National annonce des voitures à louer pour un prix X puis sur place, le client doit débourser un surplus important pour avoir une voiture.

Huy Bui

Email says that car will be ready at the Emerald lanes. No one was present and all cars were locked. Had to get in line to check out car. When returning the car, return lanes for National were filled and was instructed to an attendent to park in a different area. Again, no one was around to accept the car. Had to walk around to find someone. Finally found a person to give keys to. The guy asked what company and where I parked. Told him National and parked in a different area. He asked me why? This was also the same guy that motioned me to park in the area next to National. So yeah, get your act together.

Ahmed Ali

Friendly staff. They're pretty fast compared to other car rentals. Depends on when you go, you might be getting upgrades for cars. Choices of cars are good (most the time)

debra riley

We were very pleased with the service at the National Car Rental at the Saskatoon Airport.

Shamel Arogundade

It was fast getting my car and the car I got was nice and the customer was great when I returned the car. Also the lady that gave me the car at the lot was great too.

Vincent

Be very very alert when you rent here. tl;dr: they tried to incorrectly charge me twice, only caught it because of diligent bill and credit card activity checking. My experience was great until I returned the car (in perfect condition). Instead of refunding my deposit they tried to charge the deposit as an extra fee. Luckily I caught what was happening. Then, 6 months later! I suddenly found a random 88 dollar charge on my credit card from this same rental company, no explanation. Had to block my card and ask my bank for a refund.

Roger Doubleday

The car was ready when we arrived, it performed well and bringing it back to a different location in the city was easy, convenient and most importantly, not more expensive. Staff were courteous and professional. All in all, a positive experience.

Hugo Lopez

Not only these guys provide an incredible service, their prices are incredible as well. They definitely make it hard for their competitors. I strongly recommend them.

Shuvankar Patra

Well! I rented a car for a day at Victoria yesterday. I always rented from enterprise. This time I took from national car & ended with racial harassment , traumatize by the staff. Staffs are so rude and misbehave with me and my wife as well false accusations . I never ever go back this place and recommend not to use their car.

Zachary Zoldan

Had a great experience with this location. Easy pick up and dropoff, the car was clean and relatively new (2017 Hyundai Elantra for intermediate car). The only downside is that it's quite far from the city center, but I can't fault the staff here for that.

Morgan Sproul

The car I picked up smelt awful on the inside, like body odour. I drove with the windows down on the highway. It was all filthy, with garbage under the seats and a brown substance Smeared on the steering wheel. During a global pandemic I would have expected more stringent cleaning. It was outrageously expensive, but was required as a last minute solution.

James Crowe

Very unhelpful staff. Will not be renting from here again.

Magued Choukri Louka

Amazing service, got a new car that was really good. i will come back.

Leonard McAuliffe

Rented a Dodge Charger for 10 days...it was fabulous! Check-in and check-out seemed flawless and an overall wonderful experience!!! Cheers National Car Rental...the comforts of home!!!

Chris

Always a great experience

Joel M

I had the Best experience ever with this location best prices & service

Mark Baker

Great service, great prices

Rod McLeod

All in all satisfactory - except the cost. I rent cars all over North America and conclude that if you are renting for more than a week, it is now more economical to purchase a car than to rent! For a 2 week stay in NS, my rental cost was in excess of $3,000!

Bob Matevia

Great service and car selection. Easy pick up and quick drop off (he met us at the car when we pulled in). Great staff, very professional and helpful, another great experience, thank you.

Troy Grant

Couldn't have been more satisfied with the professionalism of the staff and the quality of the car I rented. The process was quick, the car was great, and I was in and out in less than five minutes. Thanks for making my visit to Winnipeg enjoyable.

Hervé Desmeules

(Translated) Super friendly staff (Original) Personnels super sympathiques

Dan Allen

Our experience with National was very good. We were quickly out of the airport and on our way at the start of our trip and the drop off was similar.

Amber Niemeier

Went over and above to get me home when another car rental company left me stranded. Thank you Trevor and Taylor! Excellent service, highly recommend.

Rando Avocado

Nice Crew

FREDDYZYZ 1

I ask to have a GPS in the car to get hand free and drive more secure.... but it's not a real one it's as creen that use your cell GPS apps and your data's... cool when you are out of your area.. Well For that screen it cost $15.99 Daily... So a 2 years usage here will cost me around $11 700, compare to a new smart phone for around $1300. We talk about 9 new phones---WOW what a deal) Furthermore that screen use the Android Car apps, but the app in the car screen has never work. So got to use my cell GPS apps and screen cause no local paper maps in the car. Finally I pay for that $63.96 + tax... For the rest it was fine!

Krissy Thorne

Car ran well price quoted was the price charged. Friendly staff will definitely go there again if I need to rent a car.

Roger Yago

Service and car was fine. I'm not a fan of the old school, wait at the counter locations. UT is the same way. Please update your airport and have secured exits, so we can jump in a car (like you advertise) and leave.

Gabe

Rented a car at the Ottawa International Airport for a week and returned the car in top condition. Unfortunately, I have not received my security deposit 3 weeks later. I have been calling National daily and been promised that I will received my security deposit in a couple days. So people be aware of National Car Rental shameful practices.

Stephen DUSTY Roberts

Great place to rent a truck from. The vehical was clean and worked well. The only reason for less then 4 stars was that it took too long to do the paperwork even though I had reserved a week earlier.

Simone Massagrande

(Translated) They were kind and professional to me. (Original) Con me sono stati gentili e professionali.

Sourabh Jain

Being an emerald member takes the convenience of renting a car to another level. All we had to do was go to the parking lot, pick our car, show our driving license and credit card, and we are good to go. Takes no more than 5 min.

Lisa Trepanier

A huge thank you to Todd at National Car Rental at the Hamilton Airport for his exceptional service. He waited until our very delayed plane arrived - long after closing. I don't know what we would have done without him. He was very reassuring on the phone when I was in a panic, and the car we got exceeded our expectations. It was my second time using National and both experiences were wonderful. I will absolutely book with them again.

Angie Jansen

Worst experience with a rental car company. It was all arranged by my car dealership as a part of my warranty on a lease any time it’s in for service. So my walk around was at National but because of my dealership arrangement, it was returned at my service pick up. What a scam! It meant no return walk around- and an unauthorized charge of over $1000 for a small missing piece from the air conditioner. No customer service at all after the drop off- no call backs or responses to my emails. Just the invoice. My recommendation, do not rent from National and if you do, make sure the inspection includes the interior.

David Henri

Quick service and really nice people.

Benjamin Fafard

(Translated) My car is broken (Original) Mon auto est cassé

Gianni Marostica

Excellent access at the airport and smooth process !

Vincent Laclaverie

Very friendly people at the desk, they took the time to offer me to chose from 3 different cars at the same rate (much cheaper than in Victoria, btw), they even helped us with a problem on our personal car that we used to pick-up the car rental. No surprise on return and they drove me at the ferry terminal instantly after, no waiting at all. Thank you !

Elaine Battrum

A very easy experience. The line up st the kiosk was zero. My reservation was ready. The car was clean and gassed up. They gave me a map marked with the way out. There is a close by gas station to refuel at the car return. The garage attendant gave me a paper receipt , then I got a copy by email. No worries. ????

Paul Mrofchak

everything was good overall; with the Emerald level in/out was quik; selection of sedans was slim as they had only one

Joseph Pezzulo

As always National Car Rental has a great selection of cars to choose from. The Buffalo, NY crew was great and especially Zac when we were turning in the vehicle. He went the extra mile to make us feel appreciated.

Liam

Great service. Pickup and drop off available which is a huge help.

Aaron Bowles

Vehicle pickup was expedient and I did not have any trouble with returning either.

Dave Cockton

Fast, courteous service, good selection of cars.

Marcos Jovert

Cars available were of very good quality and condition. I picked a Ford Fusion Titanium edition with all bells and whistles. I had to drop car early in the morning before office was opened. I followed a person who dropped the keys in the box. I would have not easily found it. Would be good to provide better signage to help customers know what to do when office is closed.

Ronna Price

A bit disappointed as National did not have the Mid Size SUV I reserved. Instead, they offered to downgrade me to a car instead in which I declined. National then offered to upgrade me to a larger SUV in which I accepted. Since this rental was booked through another site, I asked National for the basic insurance coverage in which it was agreed at $9.00 a day. Imagine my surprise when I returned the SUV to find National had charged me $12.00 a day. Their reasoning was that the SUV I rented was a more expensive one so the insurance was more. I guess National forgot that they failed to provide the rental I reserved a month in advance and had they provided me with that particular vehicle, the insurance would only have been $9.00 a day. After explaining to the manager that when I was upgraded, there was no mention of an increase in insurance and it was National's fault that the vehicle I reserved was not available, I was finally given the $9.00 a day rate. What really annoys me even more is that the manager made a comment, "We'll do it this time". When your company makes a mistake, you take credit for the mistake and make it right with your customer. You do not give the customer an increase in what was originally agreed upon and then hope the customer doesn't catch it. Shame on National! Do they not realize they are just one rental company in a pool of many?

Said Mozaffari

Excellent service and customer care

Mahyar Khavary

Excellent customer service, always friendly, and all done as promised. Many thanks to the rental team.

Maxim London Gorshkov

With the emerald club I have had nothing but great experiences. Easy pickup and dropoff and frequent upgrades for cars!

jacky terrisse

(Translated) Very helpful staff (Original) Personnel très serviable

Captain Chris

I use this agency for all my business travel to the Nanaimo area. Sometimes I have to meet a client last minute in the area and they always deliver me a vehicle to the Harbour air terminal even with just an hours notice. Keep up the great job by the team at National rent a car in Nanaimo.

Offramp

Always a good experience, great cars, no troubles.

Marcello Gianna

Great service and very happy with the car. Would prefer a few more cars available with Remote Start in Wpg, especially in the winter, lol.

Andrew Maixner

Emerald Isle rental has been quick and easy. Pick a car from the lineup, drive to the checkout, and go.

Stephanie Bealer

Picked up my car at the Buffalo Airport. Had my car and pulled out within 5 minutes. That's important when traveling on business, as there isn't always a lot of time. Return was easy, pulled in, they came out to get the keys and provided me a receipt. Again, less than 5 minutes. Car was good, service was good. Will use again.

Allain McCallum

The staff and service were excellent, but the car I reserved wasn't available (why is it we make reservations again?)...so they "upgraded" me to something that was bigger and boxier, looked like a cube SUV of some sort. Here's the problem...I had a couple thousand km's to drive over the 10 days of the rental and I figure the "free upgrade" cost me an extra $200 in gas. They didn't check in with me, didn't ask me what I would like to do, just arbitrarily made some choices for me based on a complete lack of information on their part. I'm sure it was convenient for them though. The ride was ok, bit of wind sway on the highways with large trucks but to be expected with boxy shaped vehicles. The car was clean. Pick up and return were the best part of the experience.

Ian Whyte

Great service and friendly staff. Every time I've rented from them I get a very clean and quality car. My go to place for car rentals!

Daniel Peloquin

(Translated) Not liked the service (Original) Pas aimé le service

Glenn Dickson

National, always great !

Ehsan Jalayeri

I got A brand new Mitsubishi RVR. It was great and the customer service of this place is great.

Desiree Young

I booked a car for a family member with National at the Northfield Road location on Friday Aug 4th. She was coming from Vancouver to Nanaimo and needed a car to drive up island. When I booked it I was told that National would pick her up at the Ferry Terminal in Departure Bay and take her to the office to do the paper work. When she arrived she called and was told a driver would be on the way to collect her. After 30 minutes wait she called again and was told that they do not offer this service and was advised to take a taxi to their office. She was told that the taxi would give her a good rate if she mentioned "National Car Rental" but the taxi driver knew nothing of this arrangement. I have used National in the past and they have picked me up from the ferry to their office. I am very disappointed that on my recommendation my sister rented the car from you folks and was not accommodated as was told over the phone the first time. I suggest you inform your staff that there is a pick up service provided from Departure Bay Ferry to your office. My sister ended up paying for the taxi and the charges associated with rental.

Paul Buntz

Very pleased with the service and the price of National Rental Car. Also, the ability to choose any car in the aisle is fun. We left a charger in the car, and they responded quickly to help us find it and return it to us. Would not hesitate to rent from National again.

Catherine Elliott

Thieves work here. Great car and service until you forget your wallet next to the driver seat and they give it back to you with all the cash gone, they even took the change! I really appreciate getting my IDs and CCs back but losing a large …

Neil MacAlpine

Busy noon hour on Wednesday, April 15. Lot's of walk-ups. But I am an Emerald Club Executive member and went through the offer of 4 vehicles ("No, we don't have that one any more" and one which had a tire with low pressure) before we were offered a tank, Chev Tahoe. No windshield washer fluid. And my rental in January at this same location was a vehicle with 'all-season" tires. Went to Kenora; they have hills. No traction and extremely dangerous to get to stop. Thankfully major highways were bare. I like the National rental locations at Calgary and Edmonton airports but this place has to pick up their game. Frontline staff were responsive and did their best. They are not the problem.

Mustapha “Moul Lma7al” Laghzaoui

Rented a regular car and got a full size SUV. couldn't be happier. Staff was helpful and the Enerald gig is awesome.

Matt Johnston

I had a great experience with my recent rental. The car was ready and clean, paperwork was all in order and a complimentary upgrade. Plus, they asked if I wanted the upgrade, otherwise they could offer me the car that I did book. A nice customer service touch, they knew what bookings were coming in that morning, so when I went to the counter and identified myself, their response was to smile and hand me the keys, not "ok, let me look that up." Harder to do in a bigger market, but impressive that they recognize the smaller market and operate in a way to offer that level of personalized service. Organized, friendly and on-the-ball; this location will have my business again.

Louis Morin

Great experience at pick up Great car Reasonable rates

Ashwin A

Really nice cars. Highly recommended.

Darren J Taylor

Good prices, service is usually pretty reliable.

G- Tn

The car rental space for all vendors at the Buffalo Airport was chaotic. It was very congested during peak hours. Similar to bumper cars. Automobiles being picked-up and returned was crazy. That being said, our overall experience with National was great. I will continue to use National.

Chris Bailey

Friendly staff and nice cars!

Maurice Cunningham

Each time I have rented a National car at the Ottawa International Airport, the service has been excellent and the employees very professional. I would not rent from anyone else.

Rob Hannan

Excellent service. Very accommodating . Will book again with National

Paul

Recent policy changes that negatively affect the customer. Have been in a rush and one poor fella seems to be the only staff member that cared. While two women in the rear of the office Sat indifferent. Phones ringing constantly and myself one one other customer waiting with one guy doing all the work. Was renting while car was in shop and I usually leave rental at shop and they used to pick it up there. Now they make you drive it to them and they give you a ride to shop. Very inconvenient especially since they still have to make a trip either way.

Louise Lu

If you want to rent from this location be aware of their unjustified costs. Customer service is really poor. Be sure to carefully inspect the condition of your rental before you rent it, otherwise National will blame you for any pre-existing damage. I would definitely choose another company next time.

Nemrac McGood

Great service with friendly people at the counter. No ridiculous amounts held on the credit card. Great vehicle which met my needs. The only reason it didn't have 5 is because for weeks on end I was trying to phone and only got the answering machine - left 3 messages none were returned - other than that - all went smoothly.

kelly kellaway

where there fighting the fires and the girl (Kid) behind the counter is not friendly. I also want to say I told her we were there to fight the fires and she says So. So my for being friendly Joke

Seongjae Hong

Good

Philippe Demers

Do not rent a car in Vancouver anywhere outside the airport

Agnes Makuch

Horrible experience. They are open from 9 till 12, it doesn't mean that someone is there from 9 till 12. After phonecalls and emails to the company that there is Noone here they assured me that my car is being cleaned as Covid is a real problem. Th le hey showed up at 11.54. Here is the list of problems I had: - they didn't have the car I booked so I was given different car - i couldn't find the car - I was just told it is on the right on the parking lot. After wondering another employee showed up and helped me find the vehicle - the car was dirty, no alcohol gel, no wipes nothing. As I was already late I took it as it was - I couldn't move the car as there was snow in front of it (over 14") and tha tires were bold and spinning - I went back to rental - the guy went back.with me to the car and also couldn't move it. He suggested the only car they have left -old Honda civic. The car ended also dirty, had a cracked window and also bold tires (confirmed by a mechanic) but I could.move it and drive. - I missed my appointment as getting car took long time, as the tires were bold to go to a place up the hill to see my friends I had to book a taxi - so far Noone responded to my letter of complaint

Jason Peddie

Pretty sad when you make reservations with National Car Rental two months prior and you show up the day of and they say they can't honor that reservation and leave you stranded. Even with an email confirmation the previous day. You look out in the parking lot and its full of cars!! Unacceptable and uncalled for. Customer service did not help whatsoever and claimed they couldnt do anything since there wasnt a manager in until Monday.

Kurt Becker

Just turned in a rental car with national. They charged me 6 gal of gas to fill it up but I only drove 10 miles, that tells me that the car was not full to begin with. So why am I paying for someone else’s rental?

Alia Ibrahim

This was my 2nd time buying a car, but I have never been to National Cars. I went here to help my mom buy a car and it was a wonderful experience compared to when I bought my first car from a dealership. The staff were absolutely wonderful, there were so many cars that were affordable and amazing, and the whole process was stress-free. Paul was the employee who helped us with everything. We already had a car in mind before we went to National and ended up changing our decision to another car. Paul was very patient and made sure we felt comfortable with everything. Right off the bat, I found Paul to be extremely knowledgeable regarding every car in the lot and a very likeable person. I will DEFINITELY return here in the future to buy another car!! Thank you for everything, Paul. 10/10 experience!

Sandro Verrelli

Fast and easy... in and out was simple and the selection of vehicles was decent. Everything I expected from my car rental partner. Thanks National! Keep up the good work.

Curtis Aikens

Easy access, friendly staff, clean cars, quick process - IDEAL!

Joshua Ramcharitar

Great service from the guys here! If you call ahead, they would prestart your car for you. If you're flight is running late, they would wait for you. Couldn't ask for better service.

Matthew Tabbot

Excellent customer service and easy rental process.

Al-Hadi B.

All went well

mario Alain

(Translated) The car was nice to drive, however, they gave us 500 km free instead of 300 km to rent at home but at the time of paying, they did not respect their offer. Well done, they charged us the extra 200 km. (Original) l"auto était bien agréable a conduire. cependant, ils nous ont offert 500 km gratuit au lieu de 300 km pour que l'on prenne la location chez eux mais au moment de payer, ils n'ont pas respecté leur offre. je suis bien décu. ils nous ont chargé les 200 km supplémentaires.

Charlotte Avery

Agree with the fraudulent damage claims for this location. If you must rent here, advise you take plenty of detailed photos/ videos to avoid getting dinked for 'damage'

Fee Austin

This was the best and fastest car rental experience I ever had in Buffalo. I travel quite a bit to this location and from this point forward I will only rent from National.

Val L

Wonderful quick and caring..couldnt ask for better service she went above and beyond for me!!

Pierre-Archer Cournoyer

Rented from this location many times before. No issues at all, friendly service.

Philip Castleton

Very pleasant experience, quick, efficient, no fuss, great cars at a competitive price.

Jason Dane

Great service

Gregory Rodriguez

Check in and pick up of the vehicle I reserved was extremely easy and fast. Same for my return, no issues.

Rich Humber

Really impressed with the consistently great level of support I've received every time I've rented from National. Best in the business!

Lucie FERET

Huge Scammers ! Never book with this car location! They carged 1000$ to our credit card for scratch of the windshield. I have called 3 times, they refuse to give the receipt for the actual car damage repair !

Dave Lombardi

Having Executive status at National is one of the most important tools in my travel bag. Customer service is almost always perfect, and the cars are generally great. I book with them exclusively.

Paul Freeman

Really helpful, swift and very professional. Thank you guys!

Joe Viragh

Awesome quick service free upgrade with emerald club was awesome friendly staff paid exactly what was quoted a plus

Ryan Valley

A business is only as good as when something goes wrong. I left a garage door opener in my vehicle. Came back to location as it was on the lost and found list. Told me they'd have to go to central lost and found. One month later not found no call backs after several calls. Automated reply system from head office only. Annoying.

Nazrool Aberdeen

I have been using National for both personal and work for several years and the experience has been very positive. By-passing the counter is one of if not the best process available. I once had the rental hit in the hotel parking lot and the entire process was handled professionally, efficiently without any hassles etc. They remain up to this point the only car rental company that I will use.

Robert Metcalfe

The day before my trip I reviewed my car rental details. I had booked with Budget but found National was $10 cheaper and had a free upgrade coupon so I switched. I arrived at the airport and proceeded to the onsite counter. The Budget lineup had 10 people waiting and one poor girl serving but there was no one in the National lineup. I was greeted by a friendly young man who offered me a choice of vehicles in the upgraded class I had booked. Since I had registered with Emerald Club, my paperwork and details were all ready to go. We were done is about 2 minutes. They had a great selection of cars to drive including a Chrysler 300S and Dodge Chargers. We chose the Charger which ended up being a bright yellow R/T. The car was in excellent condition and thoroughly enjoyable to drive for the 10 days. Return was simple as pull up, unload, get a receipt and go. No hidden fees or overcharges, exactly as the pre-rental price stipulated. I will rent from National again and am in November. They had the best price, service and product. ****Disclaimer: This is an independent review. While I was asked to provide a review, I was in no way promised anything in return or exchange.

Tyson Sadler

I booked a pickup truck through Kayak for the Northfield Nanaimo location of National Car Rental. This location called me to cancel the reservation because they had none in stock and offered to give me an Economy car for double the price. I declined and they still charged me a $50 No Show Fee. For a booking that they canceled on me!

Randy Bahan

Always good service, wherever I rent from.

Kellen Marrs

Fast, efficient, would recommend.

Tim Seidenkranz

they're trying to rip off. car was fine and clean, BUT as one of the employees checked the car at giving it back, he found a liiitle small stone chip on the windshield. he found it so obviously fast, as he would've known about this and was waitin for somebody to rip the insurance and the co payment off. never again and not recommended! stay away.

Spencer Batt

Came here after an insurance claim on my truck. Spoke with john on the phone prior, was very condescending and ignorant. Ended up getting a rental elsewhere. Would not reccomend.

Vincent Le Pollozec

(Translated) @Alamo. We had a problem with the SUV (gasoline not fully filled and damper very used) but the staff on the spot was extremely professional! Compensation was offered. I'll be back. (Original) @Alamo. On a eu un soucis avec le VUS (essence non remplie entièrement et amortisseur très usagé) mais le personnel sur place a été extrêmement professionnel ! Une compensation a été offerte. Je reviendrai.

julie paquin

I am a frequent user of National Car Rental and I am always highly satisfied with their services and courtoisie. I've been in many offices around Canada and their employees are the best.

Raymond

truck was good

Uge D

Great place to rent a vehicle friendly staff good rates.

Cory Gray

Was charged 3 times the amount I owed and it took 2 months, lots of phone calls, and a 2 month headache to get reimbursed. The manager who looked after the issue initially continued to say it was my credit cards fault (it wasn't). The customer care centre was very helpful but couldn't issue a refund on this agencies behalf. Was never compensated any credit card incured interest charges. And the balance sat for two months. After threatening to contact the bbb they finally looked into it and issued the refund. Will not be renting with them again.

Joyce

Great staff, however; the price of rental is unbelievably expensive.

Neil Chan (A Higher Conversation)

My check in at the National counter was very pleasant, I was treated well and was given a car of my choice . The counter staff was very nice and polite. The check out was equally good . Overall a great rental experience

Sarah Swires

Wonderful customer service. Nice selection of vehicles

Radek Stepan

Rented many times from this place and always got a great, clean car and fast. Special shout out to Joel too!

mariet van der Laan

Overall good experience. Was a bit afraid after reading all the reviews, but no problem at all. They are not very kind and the ‘office’ is a bit sketchy, but it was a good car and we paid as we reserved without surprises.

Ryan Delany

The best part about National is the ability to pick your own car, but this location does not allow that. The car selection is always fairly limited at this location, although the facility, staff, service, and cars are up to par.

william henderson

Easy, quick and cheap, great experience.

Tanner Van Horlick

Were so helpful with my first car purchase, great people.

Lori Ierullo

We booked a family van from Montreal Airport, one way to Ottawa Airport. Service was great and they made sure we had a good vehicle to get our family of 6, including luggage and car seats to our destination. Drop off was quick and easy.

Larry Unger

Customer service and car rental was all good.

Eugenia S

We called just before they were closed and they waited for us. We got the Hyundai Kona and it was just fine for the island drives. No issues at all with the rental. Good service at this location.

Ken Jenkins

Fantastic service provided by Brian. I was especially thankful for the special arrangements made for drop off.

Fritz Michael Gschwantner

Friendly staff, (currently) fresh new cars (Hyundai Accent) and cheap rates. No troubles whatsoever.

Kayla Tipping

The rules around Alberta drivers being unable to drive without a full license is just stupid. The probationary AB license is exactly the same as the full BC license.

Francois R Bosse

Got defrauded for bogus repairs on vehicle. They have Riverview Ford do the assessments. The HQ in Ontario didn't care, was threatening even. The case proceeded to collections after. I have dragged the collection agency to court. Do not deal with this company / at your own risk.

craig reddy

service was great. fast and efficient. you do really need the national pick your own option there though.

SIDHARTH SHARMA

The experience at the counter was great. Had signed up for emerald club membership beforehand so I had the option to choose any car from the aisle . Very content with the service

Jayson Abraham

Only open from 9 -12 on weekdays. Only open from the enterprise side. No picks up the phone or returns your call.

kzO Beryllium

Worst experience eVer , booked online and nothing that was advertised was at all hOw it was , and the gentleman serving uS was a complete jerk ... honestly wouldn't recommend to my wOrst enemy.