Reviews of Hertz Car Rental - Quebec City - 44 Cote du Palais (Rent Cars)

William weston

Charged $15 for a $10 upgrade. Charged a $300 authorisation fee twice. So I paid over $600. Refused to drop us off to our hotel which was less than a 5 min drive from the location. So we walked to our hotel with our luggage. Very disappointed with this Hertz location.

Luc

(Translated) Very well received at the agency. We had made a reservation online, arrived at the agency no surprise on the rate, the same as the one announced online ($ 550 for a week of rental of a budget vehicle). The car we got indicated 2200km, in a super clean condition! It is rare to have rental vehicles in such good condition. No worries for the duration of our trip and the return was very simply too, and the return of bail in stride. Really a good experience! (Original) Tres bien reçus à l'agence. On avait fait une réservation en ligne, arrivés a l'agence aucune surprise sur le tarif, le même que celui annoncé en ligne (550$ pour une semaine de location d'un véhicule économique). La voiture que nous avons eu indiquait 2200km, dans un état super propre ! C'est rare d'avoir des véhicules de location en si bon état. Aucun soucis pour la durée de notre voyage et le retour s'est fait tres simplement aussi, et le retour de caution dans la foulée. Vraiment une bonne experience !

Guillaume Ducharme

(Translated) A great welcome by Manfred. At the top the car and nickel. (Original) Un super accueil par Manfred. Au top la voiture et nickel.

Philippe Roy Landry

I always rent with hertz over the competition, but I have been hiring cars at this location for over 4 years and they were always very welcoming and explained every fees there is if I ever needed an explanation. They also give you a thorough explanation of the steps to do in order to return the car. I never had hidden fees I could not explain and I was always charged the amount specified online when I returned the car on time. I think people are just a little bit whinny on the internet... but for my part, it’s very pleasant experience every time.

Joey Liu

I rent here several times a month and the staff is always incredible and super friendly. The cars are always clean, well maintained, and with low mileage.

Fábio J. C.

(Translated) Agency very well located and easy to access. I regularly rent vehicles from this agency. Welcoming and fast customer service, cars are always clean. It's nice to be able to rent with confidence. (Original) Agence très bien située et facile d'accès. Je loue régulièrement des véhicules à cette agence. Service clientèle accueillant et rapide, les voitures sont toujours propre. C'est agréable de pouvoir louer en toute confiance.

Kévin B

(Translated) We were received by Thierry, who was very kind and friendly with us! We had our rental very quickly with a red Kia Rio almost new and impeccable! Key rendering is done very quickly and easily. No bad surprise compared to the advertised price before rental. Very nice car to drive for a road trip. I recommend ! (Original) Nous avons été reçu par Thierry, qui a été très aimable et sympathique avec nous! Nous avons eu notre location très rapidement avec une Kia Rio rouge quasiment neuve et impeccable ! Le rendu des clé se fait très rapidement et en toute simplicité. Aucune mauvaise surprise par rapport au prix annoncé avant location. Voiture très agréable à conduire pour un road trip. Je recommande !

Audrey F

Booked early had our car ready and we were on our way

Roger Belanger

(Translated) Very attentive service and welcoming hours make it my first choice to rent a car in Quebec City. (Original) Service très attentionné et heures d'ouverture avenantes en font mon premier choix pour louer une voiture à Québec.

Bon3eee

Gabriel was extremely helpful with modifying our reservation and getting us a car on short notice!

Jacqueline Jordan

Very nice place, car was perfect! Julie gave us an excellent service!!

Fernand A. Beland

(Translated) Good reception, very warm staff and good service (the car was delivered to the entrance for us). (Original) Bon accueil, un personnel très chaleureux et un bon service (la voiture était livrée à l'entrée pour nous).

Alexandre Lamonzie

(Translated) Too expensive! (Original) Trop dispendieux!

Ben

Great location, Gabriel was outstanding and very helpful with places to visit . Highly recommend this location as it is just a short walk within Old Quebec City.

Keith Bush

Awful service. Start closing 15' before the closing time and coincidentally before my rental pickup time. I was not even allowed to enter nor to talk to the actual clerk, unacceptable.

Patrice Thivierge F.

(Translated) Excellent cars for rent (Original) Excelentes autos para rentar

Aleksandra Sz.Sz.

Terrible terrible customer experience. No staff at the drop off spot, resulting walk back and forth couple of times between the parking lot and the office in the cold weather which ruined our day! The parking lot is small af and shared with other valet parkings. Two guys at the parking lot don’t work for Herz, keep giving out wrong information. The lady at the office is rude with a Don’t-make-me-tell-you-twice attitude. The price will double if you book at the office instead of Expedia.

Alex Thumm

(Translated) Very disappointing experience. The vehicle's wipers were completely worn out and I couldn't see anything in the rain, impossible to drive without risking a serious accident. I called the agency, I had Frédéric on the phone who assured me that I could buy new ones and that I would be reimbursed without any problem. Head to the nearest Canadian Tire (gasoline at my expense), so I buy new wipers and keep the bill. Arrived at the agency, it turns out that in the end I cannot be reimbursed. The only solution: a voucher from Hertz that I will probably never use. Conclusion: The wipers were completely worn, I almost had a serious accident on the highway AND I offered new wipers to Hertz. As a bonus, Frédéric calls me a few minutes after leaving the agency asking me to look for and bring back the second key to the vehicle. Key that I never had in my possession. Too bad because the team is rather friendly, but I left the agency with the bitter feeling that I had been taken in ... (Original) Expérience très décevante. Les essuie-glaces du véhicule était complètement usés et je ne voyais rien sous la pluie, impossible de conduire sans risquer un grave accident. J'ai téléphoné à l'agence, j'ai eu Frédéric au téléphone qui m'a assuré que je pouvais en acheter des neufs et que je serais remboursé sans problème. Direction le Canadian Tire le plus proche (essence à mes frais), j'achète donc des essuie-glaces neufs et je garde la facture. Arrivé à l'agence, il s'avère que finalement je ne peux pas me faire rembourser. Seule solution : un bon d'achat chez Hertz que je n'utiliserai probablement jamais. Conclusion : Les essuie-glaces était complètement usés, j'ai failli avoir un grave accident sur l'autoroute ET j'ai offert des essuie-glaces neufs à Hertz. En bonus, Frédéric m'appelle quelques minutes après être sorti de l'agence en me demandant de chercher et de ramener la seconde clé du véhicule. Clé que je n'ai jamais eu en ma possession. Dommage car l'équipe est plutôt sympathique, mais je suis sorti de l'agence avec le sentiment amer de m'être bien fait avoir ...

Absolut dOG

I STRONGLY ADVISE AGAINST DOING BUSINESS WITH HERTZ IN QUEBEC CITY Here is a list of things i consider quite unethical and that shows that hertz in Quebec city doesn't deserve to be in business anymore. this review is applicable for both the downtown location and the one at the airport. 1. as I have been told multiple time, for hertz, a car is a car ! meaning that a reservation doesn't mean your gonna have the compact car you reserved, even if you booked it 8 months ago. instead your gonna have a nice SUV or mini van because that's all they have in their fleet at the moment. those kind of change in a reservation can cause a lot of trouble : some credit card doesn't cover SUV on their included insurance for rental cars, in a lot of cases the credit card doesn't cover mini van and if you booked a compact car in most case you booked it because you wanted a car that's easy to park and that doesn't consume to much gaz. in all cases it add up quite a lot of unaccounted fees to your travelling, but unfortunately hertz inst here to help you get on the road as fast as possible, their only reason to live as a company is to suck every penny out of their precious customer base. 2. Before entering this place make sure that you know every thing about your insurance policy on rental cars. they will try to sell you their protection packages by trying to scare you, telling you that without it they could charge up to the total value of the car on the credit card that you have on file. 3. Never consider the clerk behind the counter as a potential source of recommendation. they are instructed to tell you that they recommend the priciest thing that they have available as additional service , even tho the clerk knows for sure that you don't need those services. 4. you will sometime get a good rate , but i hope you don't need a gps or a child seat. both of these item you can buy for 40$ at the supermarket, they will charge 15$ per even if you rent for a month. 5. Don't book at the office the price will at least be double the price you could get on any third party website such as Expedia and Rantalcars. 6. If you book at the office, ask about what the rates includes. the clerk behind the counter is instructed to give you pricing including the complete premium protection package (witch cost 40$ per day ) even if you only asked for a simple car without anything else and they wont tell you that they did add those additional service if you don't ask about what is included in your rate. Please keep your business out of this place. They really don't care about their customer and i hope the examples above shows it .

Geoffrey MICHEL

Small and efficient agency.

Thierry Degrelle

(Translated) Agency well located but smaller car than the one booked online. (Original) Agence bien située mais voiture plus petite que celle réservée par internet.

Justin Davies

Friendly staff and they always have great cars!

Louis Bompart

Great experience for a several hour rental.

Matt Baker

Rented three cars in three days. Love this place for great rates, nice cars and very professional staff.

Mario Garofalo

I will not never again rent a car from them. Unpleasant stuff, problems with car before (not ready for the time, biger than we booked and for me it was a problem) and after (problems with fuel). The best is the localisation. In the city centre.

Patrick Miano

This location (Cote Du Palais, QC) and staff are always excellent! Multiple visits and plan on coming back again!

Michelle Tang

The staff were very friendly and accommodating, would definitely recommend them.

bani estrada

My family and I were visiting. Due to flight problems, our car rental arrangement at the airport was blown up. To make it worse, my wife broke her arm while ice skating. Both Jean and Manfred helped us fix our arrangement and even worked around my wife's medical schedule. Got us booked in the SUV we needed and were as nice as could be. I'd give more stars if I could!

Derrick Michaud

(Translated) Unfair and dishonest commercial practices: the double price for rental days added to the package, costs of $ 13.50 / day added because the person reporting the car is not the one on the contract, costs of $ 45 for a return 31 minutes after the scheduled time. Rent your car with Hertz if you like to be robbed. (Original) Pratiques commerciales déloyales et malhonnêtes: le prix double pour les jours de location ajoutés au forfait, frais de 13.50$/jour ajoutés parce que la personne qui rapporte l’auto n’est pas celle au contrat, frais de 45$ pour un retour 31 minutes après l’heure prévue. Louez votre voiture chez Hertz si vous aimez vous faire voler.

Joanna R

Good but expensive in canada

Gaddiel

(Translated) Excellent valet service. Clean cars. (Original) Excellent service avec voiturier. Voitures propres.

Léo Delorme

(Translated) To avoid, scammers without any respect of the customer (Original) A éviter, des arnaqueurs sans aucun respect du client

Erwan Joyeux

(Translated) The service was good. I booked a Corolla, which they didn't have and offered me a Gran Caravan for the same price. Although the car was an upgrade, it was not in good condition. The review alert was beeping and it was pretty dirty, inside and out. (Original) O atendimento foi bom. Reservei um Corolla, que eles não tinham e me ofereceram uma Gran Caravan pelo mesmo valor. Apesar do carro ser um upgrade, ele não estava em boas condições. O alerta de revisão estava apitando e estava bem sujo, por dentro e por fora.

hiroyuki watanabe

(Translated) Smiling and friendly welcome Explanations and quality information Responsiveness and professionalism ???? Volkswagen Jetta rental ($ 43 + $ 9 assistance + $ 200 deposit) for one day, unlimited km Very economical car (Round trip QC> Mtl- 5L / 100km) (Original) Accueil souriant et sympathique Explications et informations de qualités Réactivité et professionnalisme ???? Location Volkswagen Jetta (43$ + 9$ d'assistance + 200$ de caution) pour une journée, km illimité Voiture très économe (Aller-retour QC > Mtl- 5L/100km)

Ryan O'Connell

Excellent service. Opens earlier than other renters in town. Flexible return hours. Cars are great. Price is good. Location unbeatable in the heart of historic district. I strongly recommend.

Tammy D

Unlike most car rentals, you cannot do a late return. They don’t let you return the car past 5:00PM. They also charge you if you are “late.” If you have the car for 24 hours, you have 24 hours and 29 minutes to return it or you are charged. Charged a lot. They didn’t tell us this, but regardless we were rushing and stressed to get the car back before it closed. We had our car back in time, but the front desk clerk was on the phone for about 10 minutes while we waited to talk to him. So when he calculated the return time initially, he said we returned it 3 minutes later than check out time and was going to charge us $90!!! We pointed out that we were there on time and he was on the phone during that time, so he rescinded the charge. But isn’t that insane!?!? $90 for 3 minutes. There’s also barely any parking on the street by the Hertz. Would not recommend getting a car from a place that doesn’t let you do late contactless return without charging you. Get your car from somewhere else so you don’t have to stress!

Alex

The staff member on hand was very friendly and helpful. Provided us with a map of the area and spent a good 5 minutes chatting about our touring plans and highlighting our map with points of interest and ideal routes. $25 for a car for the day was 100% worth it.

Andrew A.

Incredibly helpful agent! Gave me an awesome itinerary for the day!

Maggie Chen

The purpose of a reservation 4 weeks before your planned date of requirement is to ensure you have a car available. We got a call the day before our reservation letting us know the reservation was cancelled as there were no cars available. I know rental places don’t like to rent cars that are picked up in one spot and delivered to another but it’s an option they give you, this was booked in advance and was our transportation to Montreal on Thanksgiving weekend. We had to scramble to find an alternate way to get to Montreal by late afternoon for a flight. Being the long weekend we did find space on the train at a much higher price as we are now booking last minute and space was limited. Beyond disappointed by Hertz. I was also told to call customer service, I called and they told me to call the rental agency which I had already done. Customer service was going to have somebody call me back which has never happened. Again the whole point of reserving a car in advance is so you have transportation organized, not being stranded and having to find some way to travel 3 hours on a busy holiday weekend. Terrible way to run a business.

John Diskin

We needed a car for a day while visiting Quebec City. The Hertz location is tucked away among small little retail shops and beside the Tim Hortons (in case you can't find it). Easy transaction, nice car, and the return was just as quick and easy. Thanks!

Pierre St-Laurent

(Translated) Hertz rental car ... kind ... (Original) 허츠 렌트카... 친절...

Marc-Antoine Roy

(Translated) Good place located in the heart of downtown (Original) Bonne place situé en plein coeur du centre ville

박동우750동우

(Translated) Service and car impeccable. (Original) Service et voiture impeccables.

Camille Pilisi

(Translated) The car was different from what I was asking for It was nice to be beautiful, but ... At the time of rental, there was no explanation and the car was that Just point to it, there is no check for scratches (laugh) I didn't even get the key, what was the key? When you hear that, it says in the car! It's not that it's unfriendly, so it doesn't seem to discriminate against Asians (laughs). I enjoyed a comfortable drive without any trouble on the way! Sales offices in the city of Quebec City The signboard is very small and difficult for travelers to understand! You may be impatient if you don't have time And the staff here is also sloppy (laugh) Perfect with a smile without looking at anything! And the return is finished Are you okay? I hope you don't get a strange bill ... Sloppy staff at the time of return (laugh) Hearts were decent in other countries Is Canada like this? (Original) 車は頼んでいたのとは違ったが キレイで良かったが・・・ 貸出時、何も説明も無く、車はあれだ と指差すだけ、傷のチェックも何も無し(笑) 鍵すら渡されず、鍵は？と聞くと車の中と一言！ けして愛想が悪いわけではないので、アジア人を差別しているわけではなさそう(笑) 途中トラブルもなく快適なドライブを楽しめた！ ケベックシティーの街中の営業所は 看板が非常に小さく旅行者には分かりにくい！ 時間に余裕がないと焦るかも そしてここのスタッフもいい加減(笑) 何も見ないでニコニコとパーフェクト！ と言って返却終了 大丈夫か？ 変な請求来ないと良いが・・・ 返却時共にいい加減なスタッフ(笑) 他の国ではハーツはまともだったけど カナダってみんなこんな感じ？

D Laforet

Wide range of cars. Good availability.

Jon Kamide

Great, friendly service. We asked for winter tires and got them. Asked for GPS, no problem. Highly recommend.

Lydie Beitone

(Translated) The best international rental agency in Quebec Impeccable service and very pleasant welcome! welcome (Original) La meilleure agence de location international de Quebec Service impeccable et acceuil tres agréable ! Bienvenue

Clinton Gray

It is a little difficult to see where exactly to leave the car back. The actual car entrance is a few meters before the Hertz office. It was a carpark that said it was closed. However a small sign instructs Hertz customers to enter. We were ushered in by a car park employee. Area on ground floor to park car is very dark and confined. Helpful Hertz employee took possession of car and told us to bring paper work to office that is a few meters away. Slight issue about whether car was exactly full (we had just filled up, guage was one needle width under full thoigh) but this was quickly and satisfactorily resolved in office.

Caleb Soltendieck

We always rent from Hertz and typically always have a great experience. This experience was beyond excellent with this Hertz location. Pick up and drop off was friendly and a breeze. Left my glasses in the middle console and I had fifteen min to spare before they closed and a ten min walk back to Hertz. So I left my husband at the hotel and quickly walked back. Five minutes away I decided to call to let them know I’m coming back in hopes they hadn’t closed up shop early. The gentleman that picked up the phone on Sunday, Sept 20 at 4:55pm let me know that he left a message with my husband hoping to catch us before we got too far from the place. I was quite surprised and so thankful that he took the time to let him know. It’s this kind of service, that extra little something he did that I think is beyond what is expected for good customer service. This gesture made his service super excellent! I really appreciated it and I’m sure you would too. Thank you, Hertz!

Antoine Di Gioa

(Translated) We came to hertz in November 2016, we never met such helpful people, whether in the office, or the garage! I have an excellent memory of my stay in Quebec and can not wait to go back, thanks again to everyone (Original) Sommes venus chez hertz au mois de novembre 2016, nous n'avons jamais rencontrés de personnes aussi serviables, que se soit au bureau, ou au garage!! je garde un excellent souvenir de mon séjour au Quebec et ai hâte d'y retourner, encore merci à tout le monde

Karen Lacey

lisa was just the best! she was able to acomodate me with a nice car for the weekend! nice and smooth transaction! thank you!

Dawn Gaudet

Rented a car in Burlington VT to take on a trip to Montreal and Quebec City. The price was expensive but I appreciated the service in Burlington. The woman was lovely there. After a week on my vacation, I picked up friends in Quebec City. I wanted to add a driver from that day until the end of the trip (7 days later). They would not allow me to add a driver unless I added them from the beginning of the rental time (that would be 2.5 weeks ~ I wanted 7 days). To add the driver at that point, I would need to pay the daily rate from the beginning totaling over $250. Very unfriendly and unhelpful man in the Quebec Airport Hertz office. I ended up turning in the car and renting another car from Enterprise so we could have several drivers. I will never rent from Hertz again.

Nicolas Van Weegen

(Translated) Great service! Beautiful car ! Very well maintained! I will definitely do business with them again! Thank you (Original) Super service ! Belle voiture ! Tres bien entretenue! Je vais refaire affaire avec eux assurement ! Merci

Johnny Sequoia

Professional staff,I will highly recommend this company because this young girl.Thank you very much for your helping!!! Amazing service.