Reviews of Enterprise Rent-A-Car (Rent Cars)

Ishan B

Super friendly staff and the manager Inder is a great guy. Its my go to place for rentals everytime I need one.

Reade Tereck

Joey was great! really helped me out when I returned the car. Great service.

Amaury Uribe

Excellent attention, very kind and friendly manager trainee

Halla Alhussein

Nathan is very friendly and professional. Amazing experience.

Fedor Tokarev

Awesome service. Very attentive and professional staff.

Robert Rens

5 Star! Colton provided exceptional service and provided some witty content for our social media plus a few laughs on the ride from the cruise port. If you are coming to Victoria I highly recommend doing your own thing and renting from this enterprise and keep your fingers crossed that Colton is your concierge.

Navaneeda Kumar

I would like to say a Big Thank you for the Professional Team in Enterprise Car Rental in Victoria - Government Street Office. Staffs are so professional and very much helpful. Car is very clean and very nice to drive and its a pleasant experience. I have rented 2 times in this office and both times the customer support is exceptional. Price is far better compared to other places. Overall its a Excellent.

Christian Howald

Aleays excellent service and much cheapr than owning that second car

Nicole Mozel

Very poor service

Ronny Staberg

Easy to find. Reasonably quick handling. Good quality of the rental car.

Sarshar Dadashzadeh

Needed a rental car during the COVID-19 pandemic when most location were closed. Called this branch and Christina picked up the phone. She patiently explained me the rules and changes to their policies and etc. Ultimately got the car and they charged me with a pretty fair rate. I'm writing this to take the manager's attention to their amazing staff. Thanks a lot Christina.

C .Caguioa

Good selection, price is fair, especially if you need a rental.

Emily Haggberg

Didn't have the decency to call or email about cancelled reservation. We are now paying double and having to drive down to Edmonton to pick up a rental. We hope they raise their standards of customer service. Extremely disappointed in the service.

Kush Kawale

Amazing service and well maintained cars

Surinder Saini

This is the third time in the last two years I have rented a vehicle from Enterprise. This time I rented Ford Expedition for ten days, and I had an amazing experience with Enterprise. Their direct booking pricing is competitive than most online platforms. The staff at the Fort McMurray branch is accommodating and supportive. Their vehicle fleet is new, and vehicle confirmation was very prompt. I received a confirmation call from them one day in advance, and my vehicle was ready when I went for pick up. Check-in was fast and after office hours checkout were hassle-free. A query on the invoice was responded to by staff proactively. For sure next time will rent from Enterprise again.

Jonas Andresen

First to drive a brand new car. Can't complain. Impressively short time between entering the place and leaving in a car.

Gus Siegmund

Good service, good price. Only thing that would have been better is a cleaner exterior. It was rinsed off before we picked the car up but still had dirt on the tail gate with some "finger graffiti" written in it. Employees were great. Definitely recommend.

Matt Morgan

Sheryar was awesome. Thanks for the help, will see you again soon.

Gray Mac

Fast service, the rental agent was friendly and helpful.

susan machin

On July 8th I had a motor vehicle accident and car in shop, I made a reservation as they did not have a car and was told I would be called as soon as one came in. I have made a couple calls since. This morning still nothing on the lot. Staff told me he would find me a car by calling his customers and seeing when they would return but if nothing found i am stuck again without a car. I had to go as far as Langley to get a rental to go back to Kelowna. I think this lot must only have a couple cars because waiting for 3 days is rather nuts.

Marcus L

Beware. I booked online, received a confirmation, only to find out they did not have a vehicle nor could supply one within days. Wow.

William weston

All went smooth very busy got us the car and off we went

Ray

Fantastic and friendly staff. Very helpful

Mark Reyes

I am so satisfied! People are amazing! Super amazing! They took care of my needs and wants! I’m giving them 10 starts for the good service and fantastic employees! Also, a very quick service and fast transaction which was is definitely what I needed! I will surely rent with them again! Thank you so much guys!

Omar El-Hajjar

Good service

J Strang

Great service very affordable

Sri Harsha. Matlaparti

I have been going to this place for the past 3 years now and this is a really great place - the people that work there are very friendly and nice.

Jesse Constible

I don't drive

Nuo Cheng

Great car renting experience. Requested a full size and got a almost new Chevy Malibu. Very performant car. Very satisfied with the car. Better yet if you could offer clients option to choose and not just have whatever you give.

Alice

Knowledgeable staff

Miguel Diaz

Thank you Ash for going above & beyond for finding me the right truck!

Ty - Son Flint

Bad experience still waiting for a guy over a week

Jessica Nguyen

Fast and professional service. This is the first time I have rented a car and it was a seamless experience. They picked me up from the mechanic to get the rental and drove me back after returning the rental. They place a huge focus on service and making sure you're satisfied with your experience. It's refreshing to come across a business like this that still cares so much about their customers.

Jihwan Park

(Translated) Friendly car rental agency. It is busy as it is a famous car rental company. Unfortunately, the type of tea is unfortunate. There is no winter tire. Insurance has the option of only holding the windshield. Staff very friendly. Check with the car for any abnormalities. The whole process is easy to do with a tablet. Deposit pays $ 200. You must have a credit card. It is difficult to access by public transport. It is the point where you can return the vehicle after hours. (Original) 친절한 서비스의 렌트카 업체. 어느정도 유명한 렌트카 업체인 만큼 바쁘다. 아쉬운건 차의 종류가 아쉽다는 점. 윈터타이어는 따로 없다. 보험은 앞 유리만 따로 들 수 있는 옵션이 있다. 직원들은 전체적으로 친절한 편. 같이 차의 이상이 있는지 체크해주고, 확인해준다. 모든 과정은 태블릿으로 하기에 업무가 편하다. 디파짓은 200불 결제를 한다. 신용카드가 있어야한다. 대중교통으로는 접근이 어려운 곳이다. 시간 외 차량 반납이 가능한 지점이다.

Frank Jaros

We rented a truck from this location on July 14. The experience we had was outstanding. They were more then accommodating to us and made sure we were happy when we left.

Hemen Cardoi

Cheap car rent, frendly worker and fast services

Danno Cardinal

The service was top notch. The 2018 Cruze was... Well... Not well behaved.

Lorne G

Very hard to find, tucked behind the food court. Friendly and helpful service.

Zachary Auchterlonie

The staff at this location are always Great

Chris Jordan

Good cars and pricing - love the pick you up at home deal

Shawn Shenfield

Always excellent service.

Kathy Shabotynskyj

Enterprise selects, developes and retains the best and the brightest talent. We had a great experience at the Halifax train station with Branch Manager Hans Petterson. He helped us secure a reservation at the Corner Brook, NL location when the online inventory was nil. Today we met the Corner Brook Branch Manager Chris Compagnion who was a great representative of the company. He helped us understand the insurance options and we're on our way to explore NL. Thanks Hans, Chris and Enterprise! Love the car, and the pick up service (Thanks John) and would have given 5 stars, except the price of a car for one week is expensive. (although in Newfoundland, we were really happy to have a car available without a long held reservation.)

Parker Vandermeer

I booked a car online the week prior and showed up with a confirmation number and email only to be told there was no car for me. A once in a lifetime weekend trip wrecked with no solution available and no compensation offered.

Kris Drapeau

Amazing people to deal with !

Mark Mercer

Very good customer service and a lot of nice cars to choose from

Pied-A-Terre Mont-Royal

I was sent to Enterprise Rent-A-Car by echelon who basically was under a direct bill and my experience was terrible. It was so bad that they lost over $2,500 because I walked away

denis verreault

Good service for not having a booking they accommodate me

Jean-Paul Hernandez

I appreciate the car the truck manager gave for my rental needs.

James Adams

Reservation always exactly as ordered. Good people at the counters. I use Enterprise for work and personal use. Good rates.

Cara

I have rented from several different Enterprise locations in the Metro Vancouver area, and this location is hands down the best service. I rent a car about two times a year for road trips and it was always a cause of anxiety because there always seemed to be some kind of issue. The first time I rented from this location I was in and out in five minutes. I even said, “That’s it!? Why was this so easy!??” The staff is fast and friendly and don’t want to waste your time. As someone who can get stressed out easily I am so happy I have started using this location, I’ll never go to another again!

Tony Duke

Good experience. Vehicle was fairly new and nice and clean. Staff helpful and very pleasant

Zlatimir Papuga

Highly recommended

Yves Caissie

Good service. The program they use for booking a vehicle bug sometime and can take a while to get through but overall i recommend.

Gaëtan Naulin

(Translated) Very professional, friendly and fast staff. We were given the choice of the car among those available in the category. Vehicle in very good condition. Experience at the top. (Original) Personnel très professionnel, sympathique et rapide. Il nous a été donné de choisir la voiture parmi celles disponibles dans la catégorie. Véhicule en très bon état. Expérience au top.

Asifur Rahman

Was closed on a open day. Google map showed they are open but they weren’t. I guess staffs felt bored and went home.

drunkennewfie midget

Reasonably priced, new vehicles, good customer service. What's not to like?

mountain time

Team at YUL international in Montreal are top notch folks. Nicest and efficient. highly recommend and will certainly use again and again.

Bill Pascall

Great staff, online booked and car and was upgraded to a Jeep. Great experience

Ryan Anderson

Great service. The staff genuinely cared to know what I thought of the service. I was downgraded due to lack of availability and the staff compensated me for my troubles.

Justine Lewis

My 2nd experience with this location. This time it was all handled through my insurance and I have zero complaints. Staff was friendly & efficient. Thank you!

Pine Environmental

really nice guys.

Rob Dunn

Reasonable prices

Tania Estep

My father and I went to Toronto for a conference this past weekend and rented a car from this location. Everybody was so helpful and nice. Patrick over the phone was super nice answering my dumb questions. They picked us up from our hotel to bring us to the rental place. The dude who picked us up(dark with amazingly cute lashes) was super helpful and friendly. We got to keep a genesis for 4 days! Amazing car and great rates. When it was time to take the car back they also gave us a ride back to the hotel. We most likely will be back next year for the same conference and we will definitely rent a car here again.

Corey Christopher

Great customer service. Easy to deal with and fair with fuel pricing. Highly recommended.

Geoffrey Bishop

Service as expected! Friendly and helpful staff.

David Spencer

Staff was very helpful and decent - Alex ???? Got a courtesy ride to the airport on returning ... can't ask for more than that! Nice well kept vehicle too.

Toni-Lou MacDonald

I rented in the standard category ended up with economic. Extremely upset. I do understand the location and locations surrounding the area "dont have" any other vehicles available. However a discounted price should have been provided. I am stuck with this little useless car and paying a ridiculous amount. I would never recommend or use the services again.

Matthew Foster

Consistently outstanding service at this location. The staff are always friendly and super helpful- especially Ayo.

Jim MacQueen

Excellent service, but they were unable to provide my visiting cousins' need for a 7-passenger vehicle. Take note, it is "always" wise to reserve your rentals as far in advance as you can! Especially those with higher seating capacities! Also very surprised toearn that they did NOT have child seats or boosters to rent. Apparently only at airports!!! In all fairness, none of the car/truck rentals here in Chatham could provide the vehicle or the child seats when needed, but Enterprise was the only agency to keep a sliding reservation open & actually called on my cousins' final day, with a vehicle! Too late, but Enterprise never did quit trying!

Gilles Frenette

Been renting from this location before it was at this location, for many years now. Never had a problem.

austin harris

Great service between my insurance company and enterprise rental they made it so I just had to walk in and pick up a car first time I've ever had to deal with this and they made it surprisingly easy

Kaven Bruneau

(Translated) Very basic customer service. Offers no solutions, does not consider the need, no effort a big zero on the quality of the service. (Original) Service à la clientèle très de base. Propose pas de solutions, ne considère pas le besoin, aucun effort un gros zéro sur la qualité su service.

Bshara AlKhoury

They have a very nice stuff. I am 100% recommend them. They have a very clean cars, and helpful service. They are professional and nice. I couldn't find more than five stars.

Flavour of Desi Food

Very fast service.

D T

Been here few years ago. Lots of variety

Colin Richmond

Your staff was friendly and professional coming and going. Thank you!

Orest Hulak

This is the ONLY car rental agency in THIS area, where I live, I called around, to other rental agencies which were just outside of the immediate area, and they either, DIDN'T have ANY vehicles at all, OR, "...sorry, we do not pick you up, and drop you off, you will have to find your OWN way here!" was the reply I received, which is USELESS when you are dropping your OWN vehicle off for service, as was MY need for a rental! The staff here are FANTASTIC! VERY CORDIAL, POLITE, PROFESSIONAL, AND PLEASANT! They picked me up drove me back to their office, & DESPITE several other people waiting ahead of me, I didn't have a long wait, I was served quickly, and on my way in my super clean, pretty much brand new vehicle, inside of 15-20 minutes! The cost of my rental car was JUST $50 PER DAY, VERY REASONABLE! They EVEN left me a service call to see that I was satisfied with my rental experience, AFTER, I dropped the rental car back off! I will ALWAYS come back to THIS Enterprise rental facility for ALL of my vehicle rental needs! VERY WELL DONE ENTERPRISE!!! A+++++

Darcy Funk

Good value usually and great consistent service.

David Monteith

I'm a frequent customer at the downtown west end, never had any problems in the past with any of the rentals. I had a last minute emergency come up and I was only able to give 48 hours for my reservation, with it being an upcoming long weekend the selection was limited, I was unfortunately unable to get my hands on the luxury class I usually rent, however was able to get a full size dodge charger. Upon leaving the lot and heading out for BC, I discovered the entire dash in the car was very loose and made a Ton of rattling noise with every bump in the road the car rattled. With the limited selection I decided not to turn back and push on as I was already well out of city limits and crunched for time. Long story short this would have been a 1 star review had it not been for the great representative at the west end location that assisted me with the return. Mark was extremely helpful and fully understood my concerns and frustration. Mark made things right on my end and I will be returning to this location for all future rentals, I am glad he handled this issue so well. If you Goto this location ask for Mark, he will make sure your well looked after!

Deb Bonjouklian

The people were smart and engaging. Our pick-up and drop-off trips were quick and easy. The car was good too!

Steve Cadieux

(Translated) I rented a company vehicle in the state of New Jersey to return to Montreal. I returned the vehicle within the requested time frame, which is 1:00 p.m. the next day. The employee of the enterprise branch at Dorval airport me says everything is beautiful, nothing has paid, you will receive the invoice in the mail. I receive the invoice 30 days after the rental and this invoice says that I brought the vehicle back at 8:15 pm in the evening instead of 1:00 pm and he charges me 2 days instead of 1. I try to reach an employee in Dorval, people answer. I leave a message and no return call. I phone the New Jersey branch and the manager tells me that it is always like that with Dorval, that it makes several times that they have to repair their errors. if you bring back a vehicle in Dorval. asked for a paper with the time of the return of the vehicle otherwise they will try to charge you the Double! (Original) J'ai loué un véhicule entreprise dans l'état du New Jersey pour revenir a Montréal.j'ai rapporté le véhicule dans le délai demandé sois 13:00 le lendemain.l'employé de la succursale enterprise de l'aéroport de Dorval me dit tout est beau.rien a payé.vous aller recevoir la facture par la poste.je reçois la facture 30 jours après la location et cette facture dit que j'ai ramené le véhicule a 20:15 le soir au lieu de 13:00 et il me charge 2 jours au lieu de 1.je tente de rejoindre un employé a dorval, personnes repond.je laisse un message et aucun retour d'appel.je téléphone la succursale du New Jersey et la gérante me dit que c'est toujours comme cela avec Dorval,que ca fait plusieurs fois qu'ils doivent réparer leurs erreurs.si vous ramener un véhicule a Dorval.demandé un papier avec l'heure du retour du véhicule sinon ils vont tenter de vous charger le Double !

Momo

Quick and great service! I loved their pick-up and drop-off service.

Natasha Nicole Ruskowsky

Vehicle wasn't very clean.But the customer service received was excellent

Avik Dasgupta

Friendly staff. Everything went smoothly

Gurtej Dhillon

I have been renting vehicles from this location since last couple of years. This is the only place in Mac whose customer service has been remarkable and consistent. The whole staff is well trained and friendly. Any issues which you might face is taken care of right away. Best place to rent a car in town.????????

Samuel Comtois

Great staff! Reserve and call ahead! Be flexible on cars and they will give you a good price.

Nayel Saleh

Awesome Service! We arrived on a cruise and the team quickly picked us up and got a car ready for us. We were able to take a leisurely ride to Victoria's beautiful sites. Uri and Rachel made sure we got from and to our ship on time and gave us plenty of tips on where to eat and what to see. Call them up when your ship docks and have a great day and great car!

Jason Roudette

Easy from beginning to end and solid rates overall

Carrie McMahon

Because the class of vehicle we reserved was not available, we were offered an upgrade at no cost. The SUV was clean and ran well throughout the week we had it. The representative was professional, courteous, and very sharply dressed. He double-checked to make sure there was a snow/ice scraper in the vehicle. (During a previous rental with a different company, we had to buy one ourselves because the rental didn't have it.) What's more, Enterprise also had the best rate of the rental companies at Trudeau Inter. Airport.

Sheri-Lynn Miller

They upgraded me for free.

Rolly Gagné

Good quick simple to the point service - knowledgeable pleasant staff

Donn Harrison

We had the BEST experience at the Enterprise at the C'town airport! I didn't have a reservation until noon, but we were helped at 8am. How cool is that. That is the kind of personal service you can't always get at other rental places. I think they are the best on the island! We will be back.

Waqas Abdullah

ALAMO RENT A CAR: Rented a car in Dec 2016, paid the rent in Full and they took money from my account again in Feb 2017, WITHOUT any notice. Talked to Montreal Airport branch manager and he was rude, unaware of customer service ethics, full of non-sense arguments and non helping.. Avoid at Alamo Rent a Car at all... I will NEVER rent from them, EVER..... Huge Dissatisfaction:((((

Kudo “Kudo6987” M.

When someone else writes off your very fast car. You would think they give you something on par with your old car.. nopee.

Tam Time

The website is completely inaccurate. I'm 21, and went to the website to enter dates I would be renting a car, as well as the RENTERS age, and it filtered out certain vehicles, such as luxury and premium vehicles. However, it still showed vehicles like pickup trucks or SUVs. It let me make a reservation in the SUV class, and when I went to pickup an SUV (or similar), I was told that anyone under 25 can only rent up to a full-size sedan. Why let me reserve a vehicle AFTER I'VE ENTERED MY AGE, and then tell me the day of that I can't rent that. I know the website didn't just show all options because the unavailable options I was shown when my age was under 25 were different than when my age was over 25, as they out premium and luxury vehicles back in to be selected. While I'm not entirely surprised I wasn't able to rent, I know some places don't rent anything to people under 25, I will be using Turo (a MUCH superior rental company) from now on.

Kunal Purohit

We (Me and additional Driver for this booking) were extremely unhappy with our recent experience with Enterprise at Calgary International Airport. We have been renting out cars from Enterprise but this was first bad experience for us. We rented a SUV from June 26-July 4, and travelled to Jasper, Lake Louise and Banff. Rental Agreement # 177299533. As we were unable to locate any person at Enterprise cabin at Airport parking location, keys were dropped in dropbox. We soon got call from Shrikant stating that car had some Hail damage on the rooftop, and we agreed to come again for discussion/inspection. Shri was very rude and was not at all interested in listening to us. He harshly asked my friend (additional driver) to stay quiet, and roughly explained to us of the policy as not to keep the keys in dropbox. We could only have a 3-4 min discussion with him due to his aggressive behaviour. Now talking about the damage charges i.e. Hail damage initial charges $300, We do not agree at all that the hail damage happened during our trip. Wherever we went, Jasper, Lake Louise, Banff there were no hail at all, you can also check the duration from June 26-july 3. We returned to Calgary from Banff on July 4th, and there were slight rain drizzle along the way. As I said, we have been driving since last 3 years in extreme conditions like rain/snow, and never faced this before. To be frank, this kind of experience has created trust issues with Enterprise. 1. When Enterprise is providing vehicle to Customer, and ask for physical inspection, Hail damage marks would not be visible to the Customer. Why doesn’t Enterprise do a Hail damage check in front of Customer as a proof of providing a clean car, and same check to be done once car is returned. 2. Hail damage check was done in our absence. As I mentioned, we dropped the key in dropbox as we couldn’t locate an open enterprise cabin office at the Airport. Now when Shri called us (just 15 min later), the test was already performed. 3. When we drove the Vehicle and visited the Province, we know for sure, that there were no Hail/rain at all. In fact there were Heat warning at those places. How can we be sure that the Hail damage marks shown to us were in fact already present before we rented the vehicle. THIS SHOULD SERVE AS A CAUTION TO OTHER CUSTOMERS TO BE VERY CAREFUL WHEN CHOOSING ENTERPRISE (Specially at Calgary International Airport).

Charlie Huang

I rented a vehicle from them recently for a last minute out of town trip. The staff here were incredibly helpful & friendly. The vehicle was very modern compared with other vehicles from other rental agencies. Would be happy to use their services in the future.

Akshay Patel

Great Service! Thank you for helping me with the Car issue

chris duffett

Made a reservation. They called when i was on my way to get the car and said " we have no vehicles , we'll call you if one comes in" whats the point of a reservation if there is no cars?? Poor service !

Mimi Luong

Had several great experiences here for car rental. They're friendly, fast and efficient. Pick-up and drop-off were a breeze.The manager goes out of his way to assist his customers, and was helping in the front desk duties. He even remembered me from when I first picked up the rental. This will be my go-to for car rentals for the future.

N U

Got a great rate. Very helpful staff. Easy to find

Van Trong P

The lady who confirmed my reservation (9:00AM - 10/22/21) was courteous, informative, and ensured a smooth check-in. I will continue to frequent this location for my rental car needs. RA#: 4RGBMH

ritaban roy

Great service... Helpful staff

Thomas Stacey

Awesome experience as always. When I arrived, they didn't have the van I reserved, so they upgraded me. Always happy when I do business here, great staff, great service.

Kris Thompson

Good dealio

Josh Serniak

Great customer service.

Behnam Jabarooti

They were cheating and not reliable

Ram P

Good service!

Dave Oliver

Rental Car spot.

Sophie Bernadet

(Translated) Extremely difficult to get the line .. I have been waiting for more than 45min for just one question ... very ordinary (Original) Énormément difficile d’avoir la ligne.. j’attend depuis plus de 45min pour seulement une question... très ordinaire

Bharat Bhusan Gudu

They are very friendly and always do something to make your experience better. I like all of them. Though, I feel, they are little expensive but it is totally worth it and I love their App.

Courtney Sears

I rented a car from here over the Christmas holidays. I found (at the time of need due to our lovely Canadian winters) that there was no block heater in it. So during a cold snap the car wouldn’t start- as a result I had to cab to and from work as well as get a tow truck to boost the car... long story short Enterprise did a phenomenal job ensuring I was satisfied with service and reimbursed a significant amount of my rental to cover the costs of being stranded- great costumer service thorough out the entire rental. :)

Ken Foo

I rented cars from Enterprise a few times in the States but never had such a great experience at this Enterprise rental location in Calgary. We rented a Ford Expedition Max for 10 days with a daily allowed 112 miles. The checkout was fine, my walk through was a breeze, the rental agent didn't try to sell the insurance/waiver when I declined. He also read the rental terms and conditions but I wasn't paying any attention, I was so excited and couldn't wait to start my vacation. The car ran fine and carried a total of 7 passengers. About way of our vacation, a family member discovered the rear ventilation fan was not working. The weather in Edmonton was cool enough and not having rear ventilation didn't damp our excitement to see the Canadian Rockies. I wrote to the Calgary rental branch and informed them of the ventilation problem, they advised to bring the car to a Edmonton branch for a quick check. Before we started our drive on the IceField Parkway (aka route 93), I decided to bring the car to a Edmonton Enterprise location to check if there is anything they can do to fix the rear ventilation. It was a Saturday morning, there was only one agent, he was overwhelmed by calls and customers. We waited for half an hour and explained the rear ventilation malfunction. Since he was overwhelmed, he quickly looked at the computer terminal for car replacement and decided there was nothing he could help. I asked if he could take a quick check to see if I missed anything on activating the ventilation, he ignored my request. We really enjoyed our visit to the Canadian Rockies and drove an extra 1500 km on top of the allowed mileage. The sceneries were spectacular and didn't disappoint... :) On 8/19, I brought the car back to the Calgary branch. The rental car agent who served us was Jitest, and he asked how was our rental car experience with them. I mentioned the extra 1500 miles and minor inconvenience caused by the rear ventilation problem. He checked the car and confirmed there is a problem with the rear ventilation. Since we enjoyed our vacation so much, I was more than happy to pay the full bill. To our surprises, Jitest offered to waive the extra 1500 miles cost to make up the minor inconvenience. To make us totally happy, he also deducted a day from the 10 days and charged us a 9 days rental. I rented cars on many occasions, most of them are fine. This Calgary Enterprise rental set a extremely high standard for the rest. Great car rental experience does exist !!!!

Shashwat Mehrotra

I have consistently had one of the best customer services at this location. Keep it up guys!

Brennan Clouatre (Defury)

They like to hide some fees so you end up paying more than you intended but the service was good.

Alan Slaughter

I have rented a car before with my debit card, but it has always been a hassle. Not this time. I was in and out in just a few minutes, and with a free upgrade. It seems Enterprise has really streamlined the process, and Kristina made sure everything went smoothly and I was treated like I was their top priority.

Kelcie Yaromy

Amazing service. Best rental company I have dealt with. They will pick you up and drop you off if you need. I appreciate that they do not have company stickers on their vehicles. Great rates for gas and great rewards for regular customers.

Yane Issa

Well I didn't have a good experience with this service I waited like an hour to get the keys of the truck …

Qween Nyembwa

Very unhappy. They do not search cars before sending them on rental. My cellphone stayed at the back sit of a car, I called several times, no one is picking up, no one is returning my e-mails, the costumer service as mad poor. I went there myself to verify they've already sent the car on rental to another company. It's been weeks, they said they will contact me back, still nothing. Meanwhile they still send cars on rental without searching and my cellphone is somewhere because they refuse to search the car. never returns my calls or answer my messages. Very unhappy, I will not recommend this company to anyone.

Sarah Explore

(Translated) Bad experience ! I rented a car several days in advance to be called on the day of the vehicle pickup and say "I don't have the vehicle you reserved, only a bigger one". I called back a few minutes after the fat one was no longer there either. All my plans fell through! (Original) Mauvaise expérience ! J'ai loué une voiture plusieurs jours à l'avance pour qu'on m'appelle le jour de la récupération du véhicule et me dire "Je n'ai pas le véhicule que vous avez réservé, seulement un autre plus gros ". J'ai rappelé quelques minutes après le gros n'était plus là non plus. Tout mes plans sont tombés à l'eau !

Diana Castillo

We rented a vehicle through Expedia and Enterprise had an upgraded vehicle ready for us when we arrived at YUL Pierre airport. It was an easy experience, customer service was perfect; they were not pushy but accommodated us in every way. Perfect.

Craig Dokis

Quick service, clean and new cars. They have a shuttle since there is no parking at this location, never had to wait.

Sir. Mention

The best

Christine T

Todd and his team provide excellent service at a great rate. Would not hesitate to rent a car from Enterprise again!

Farooq Satt

OK staff. They need to work on their parking area and dress code

Calvin Belsher

Not helpful at all

Katherine Tonks

Chose Enterprise because of the car on the website but ended up with a car I could have got elsewhere much cheaper. Car didn't have winter tires which made driving into the snowy wilderness (even along snow packed Hwy 1) scary. Wouldn't use again. For driving around Calgary car was fine and in good condition.

Rick Rayborn

Happy with our rental car experience from Montreal to Halifax!

Joel Harty

Excellent service! The Branch Manager Peledona was extremely helpful, we will definitely be coming back here when we need to rent again.

Don Moody

Nice little car, very clean, very affordable. So affordable I believe my taxi to and from the location on a weekend cost me more than this car for a 300km return trip. The representatives at this location were very professional and informative.

Jamieson

90% of the time a good experience. This last time I received my rental with 4 rock chips, not quite a full tank, and it was not cleaned on the inside (a was liquid spilled behind the driver seat) or washed on the outside. They did seem quite busy and so I will chalk it up to the one out of a hundred times of not having a perfect experience.

Patricia Rochon

Unless you have money flowing out of your pocket book, these people don't treat you properly. So expect less than great service if you don't look like you're from the Hamptons.

Karen Wagniere

Enterprise at Kingston, Canada was super. We had a reservation over the busy Canada Day week-end and they said "No Problem", they would make sure we got a car ... or truck ... something to drive. We asked them to pick us up early Friday morning at the Kingston Marina and they were there within 10 minutes. We got a brand new Rav to drive. They were not in on Monday when we wanted to return it but they have a key drop box so that made it easy anyway. This is the best service we have had from Enterprise in a long time.

Joel Austin

The staff has always been friendly, the cars excellent. Unlike other rental companies we've used, Enterprise has the type of car we requested.

silouettesshadow

Fast service, both pick up and drop off

Mike Hejmej

The team here is fantastic, very friendly Canadians! I think Calin (sorry if the name is wrong) is an absolute gem! He cares about his customers and it shows!

Deborah Spicer

Update: I responded by email two weeks ago and haven’t heard a word back from Enterprise Rent a car after I sent an email with further details as they requested. I will conclude that Enterprise rent a car was merely making it look like they take customer complaints seriously so people who read my review assume Enterprise will have addressed and rectified the problem. So if you want to rent a car in Chatham, don’t choose a company that lies, rents a vehicle that’s dirty, has less than half a tank of gas and have employees who tell you they will give you a good deal then pretend they’re not in the office when you know they are standing at the counter.pay an extra 50.00 to drop off the vehicle at the airport to get there and find out they don’t accept vehicles from Chatham and have no idea what the charges will be. Not even the decency to respond to the email they requested! . I have no idea how I was charged on my credit card for what should have been 1908.00 but was charged 2788.86. I had my own insurance and paid for the gas. I rented a vehicle then switched to a larger vehicle. The initial process was fine until I switched. I was told to come in and pickup a different vehicle the next day. I called next day and was told to come on in any time and they would have a smaller SUV a Tucson is what I eventually got. However when I arrived and asked for the person I spoke to I was told he was out. I told them I was there to pick up a SUV and the said they didn’t have anything and I could come back later in the day. I explained I just spoke to the guy 30 min ago I just drove from out of town. I sat and waited, eventually one staff said a Tucson had come in and did I want it. I said fine, but it was dirty and had less than a half tank of gas. The person that filled out the paperwork said the vehicle was more than the one I had but he would split the difference. I agreed. They knew I would be dropping off the vehicle at the airport and said it would be 50.00. When I arrived to drop off the vehicle at the airport no one seemed to know how to deal with it. They told me that’s not what’s suppose to happen and they had no way to figure out the charges. How is it I have been charged almost 900 dollars, and not even paying the full rental rate. I will explore what options I have to deal with this outrageous situation.

Caroline Donnelly

Maria gave us OUTSTANDING service. We are four touring bicyclists and we wanted a two day car rental to see PEI . Much faster than trying to bicycle! She looked up my name and info and gave us a wonderful vehicle at an excellent price. She has a great rapport with customers and goes out of her way to accommodate your needs. One more excellent rental with Enterprise

Brent Calaway

Nice staff, got a rental while my car was in the shop. Picked me up and dropped me off as advertised.

Peter Stevenson

The staff at this location always , always , always goes out of their way to look after my personal preferences, and gets me the best deals they are allowed to give me. The managers Jeremy, Julia and Steven are commended for training an "on the ball" staff. New Review 28 May Wow - Julia and Abby helped me program my phone into a luxury car with an "overcomplicated" control panel. Julia finally came through and got my phone connected. May seem like a small thing, BUT I need my phone for business and would of asked for another car, it this small detail was not handled.

Eric Parsons

Easy in and easy out they are the best folks.

Dane B

Very friendly and efficient staff. Let me drop it off at a different location in Sidney, which was more convenient for me but not specified in my reservation, at no extra cost. No complaints!

Krista Lysenko

Came down for a wedding. The staff was super friendly-very easy to deal with-paper work etc. Super speedy and then gave me a lift to transit afterwards! I got a free upgrade too cause all the cars were out- would highly recommend. I’ve rented cars all over the place and this was by far the best experience yet.

Katerina Sentsisena

Horrible experience at this location. The young lady doing the shuttle service at this location got lost multiple times, drove on the wrong side of the road and went head on onto oncoming traffic. Once I received my vehicle it was not cleaned and very dirty. Lastly they had issues processing my card and made me restart process but instead of assisting me they took an entire line of customers before me. Very disappointing experience.

Reguia KHELIFA

(Translated) The best rental experience we have had. Excellent value for money, staff at the top and responsive. Vehicle rented without reservation, ready in 5 minutes, return 15 days later, in 5 minutes too. New car. No surprise on the final bill. DEBIT Mastercard card used for rental. (Original) La meilleure expérience de location que nous ayons eu. Excellent rapport qualité/prix, personnel au top et réactif. Véhicule loué sans réservation, prête en 5 minutes, retour 15 jours aprés, en 5 minutes aussi. Voiture neuve. Pas de surprise sur la facture finale. Carte de DEBIT Mastercard utilisée pour la location.

Kobi

Would be nice if they cleaned the cars before they rent it out. Would be nice if the gas was filled so you don't lose money trying to fill it to to where they marked it.

Bob Edwards

Very accomodating and friendly.

Winston Sun

Amazing customer service, nice and fast to get our car!

Omar Sayed

(Translated) At 6 p.m. on January 18, 2021, I asked for the cheapest price to rent a car and drop it off in Quebec. The employee had 2 economy cars. He starts to see the price with one of the 2 available, as soon as he gives me the price I ask him for the price for the other and he tells me directly with your hesitant tone, "It's $ 10 less. »I trust him and continue with the lowest price offered. Later he explains to me that I have 2 options for the fuel used in the car. I can choose to add it myself or otherwise we will add it for me for $ 1.16 / L. He also explains to me that it's always cheaper than gas stations because Enterprise has gasoline deals and it will be difficult to add gasoline with the curfew. I just got off the plane and it's been a month since my last time in Montreal, I don't know the gas prices and the opening hours of gas stations. I still trust him. Finally when it comes time to pay, the employee gives me a price that is $ 90 more than previously said. I tell him it's not right what he's doing and that's not the price he gave me before. I accept after seeing the invoice. On the road I see that the price of gasoline is $ 1.06 / L and that the gas stations are open. I am looking on the site now that what the employee was lying from A to Z. The prices of economy cars are similar on the Enterprise site and when we choose to add gas for us it is always more expensive than elsewhere. They are scammers! The price listed first: $ 78 Price on the invoice: $ 168. (Original) À 18h le 18 janvier 2021, j’ai demandé d’avoir le prix le moins cher pour louer une voiture et la déposer à Québec. L’employé avait 2 voitures économiques. Il commence à voir le prix avec une des 2 disponibles, dès qu’il me donne le prix je lui demande pour le prix pour l’autre et il me dit directement avec ton hésitant « C’est 10$ de moins. » Je lui fais confiance et continue avec le plus bas prix proposé. Plus tard il m’explique que j’ai 2 options pour le carburant utilisé de la voiture. Je peux choisir de l’ajouter moi même ou sinon on va l’ajouter pour moi pour 1.16$/L. Il m’explique aussi que c’est toujours moins cher que les stations d’essence car Enterprise a des accords avec l’essence et que ce sera compliqué de rajouter de l’essence avec le couvre-feu. Je viens de descendre de l’avion et cela fait 1 mois depuis que ma dernière fois à Montréal, je ne connais pas les prix de l’essence et les heures d’ouverture des stations à essence. Je lui fait encore confiance. Finalement quand viens le temps de payer, l’employé me donne un prix 90 $ plus cher que précédemment dit. Je lui dit que c’est pas correct ce qu’il fait et que ce n’est pas le prix qu’il m’a donné avant. J’accepte après avoir vu la facture. Sur la route je vois que le prix de l’essence est de 1,06$/L et que les stations à essence sont ouvertes. Je regarde sur le site maintenant que ce l’employé était des mensonges de A à Z. Les prix des véhicules voitures économiques est similaire sur le site d’Enterprise et quand on choisit qu’il rajouter l’essence pour nous c’est toujours plus cher qu’ailleurs. C’est des arnaqueurs! Le prix indiqué en premier : 78$ Prix sur la facture : 168$.

Pascal Rivette

Friendly staff!

stephen kagan

The staff were helpful and friendly. They got me a great car and out the door and on my way fast and easily.

Danielle Litalien

Very friendly service but payed more than expected

Arian Asefzadeh

I cannot say I had my best experience with them as I did with many other Enterprise branches across the city.

sophie natalie b fournell (sofinat)

Friday night 10pm 09/03 I guess your only agent is more interested On chit chatting with other employees than actually help customers

Laura Carolina

Emma today was efficient and pleasant. Steve, on past visits, has also been great. Note that this location does not offer pickup/dropoff service or advance check-in with ReadyPass.

Duannaelba Arone Quintana

We had an excellent experience renting a car in this place. Luis gave us all the information, details and recommendations about renting a car because it was our first time doing it. So, all was clear and we kept the car for two weeks. Muchas gracias Luis. You're the best ????????!!

Robson da Silva

Best enterprise to rent from! 4th years!

Randy O'Shea

Wonderful experience renting from Enterprise.,very helpful staff. The rental car thay gave me couldn't have been a nicer vehicle. ( Ford Fusion Hybrid) Thank you so much for all your help, from all your staff, it was a great experience.

Rico Pass

Charged us $300.00 for a flat tire. If you get a flat tire with these scam artists fix it yourself for $30.00 and don't mention it. We were honest and as with most companies without morals, they concocted an excuse about the tire being "driven on", requiring full repair as if the rim had broken. It went flat, we pulled over. There was chalk on it from a recent repair, indicating a previous problem. Have a less expensive honeymoon, don't use Enterprise.

Andrew Bell

Fantastic service

Timothy Haney

Great service. Car was terrific. Zero complaints!

J D

Make sure to take plenty of pictures of the vehicle before driving off lot, and review existing damage section of contract carefully. They tried to blame me for a collision because of pre-existing paint peeling near bumper. Note we declined their insurance. I'm sure some renters get rooked by this scam and the company gets free maintenance courtesy of customer's insurance policies.

anuj kumar

I had nice experience renting a car from this place. Good customer service.

Afton E.

Terrible customer service, no patience, constant overtalking

Marcos Andres

Reserved a Jeep 2 weeks in advance because I needed a 4x4 with good clearance for a fishing trip, got there and they didn’t have any jeeps only options they gave me was a ford edge or a pickup truck. Ford edge too low and pick up too big and expensive on gas so now I will take my car on the trip. What a complete waste of my time and inconvenience as I am running late for my trip now and may not make it without a 4x4. Rented from enterprise many times before and this is the first horrible experience I have had. They could have at least offered some compensation like a lower rate for the truck. Never will rent from enterprise again.

Michele Lottermoser

Team at Enterprise was fantastic, friendly and professional. I only rent from Enterprise. Plus they were able to upgrade me, we have a lovely trip in Vicotoria, I'll be renting from them on my next trip.

Markus Mueller

Very helpful.

Rajdeep Bhattacharjee

Overall good and proffessional

Nikolaki T

Friendly people always willing to help

lily riwukore

A good place to rent a car with clear regulations and requirements. It's easy to book, modify, or cancel your rent through their website. The price is affordable, specially for unlimited kilometers. The staff are helpful. Pretty easy to find the location. My husband liked it.

Peter Morin

I get a car from here about once a month. The service is always great and fast and their hours are much better than other locations. No airport charge either!

Jacques Cronier

Service A1!

Ken Keddy

Friendly helpful service and good rates.

Mike 182

They charge me more from my actual invoice.. until i got noticed from my credit card due over limit credit. moreover, they never explained about late returned eventhough only 30minutes.

Sabine Goris

Excellent place to rent a car when you are on Vancouver Island. As a regular customer I can say that Enterprise in Victoria has a great selection of cars and excellent customer service. Quick and easy pick-up as well as quick and easy return. Would highly recommend renting a car from here

Jaskirat Purewal

Really bad customer service!!!!

Gary Chen

I had a good experience here for the first time, everything is fine. But I received a bad one for the second time. When I returned the car, I waited at the parking lot for more than a half hour to get a ride back home. I understand they are very busy sometime, just want to remind that it would be great if they can improve the service quality a little bit. Anyway, I like enterprise as well.

Shawn DeWolfe

The vehicles they rent function. Expect a lecture from staff throughout the rental onboarding process. If you don't have the civil stamina for lectures from a customer service person, there are other car rental businesses that put the quality of customer service into the forefront of their interactions. For the "does the car work" level of service: 5 stars. For the "will you feel good about going to Enterprise but instead end up humiliated by someone delivering a service" level of service: 1 star.

Carpenter Rick

Quick to get us a vehicle. Helping every step of the way.

Mohammad Qasem Niksefat

Best place to rent a car!! Their business plan is caring for customers.

Kyle

-1 Repeat consumer. Save yourself the trouble, there's lots of other rental locations in downtown Edmonton. Booked my car for 830AM, it did not make it to the location until 945AM with bingo fuel. After hastely inspecting the exterior and initialling on the exterior tracked damage I was off. Already being late for my appointment I headed off.. I noticed the traction control button on the mitsu RVR was pushed though not to mention the interior was poorly cleaned with bonus mcdonalds mcchicken sauce and ketchup in the center console. There was no inspection location for the interior on the sheet that I had initialled. Since it was obvious(the employee checked the mileage and should have seen it) and there was no indication on my sheet I had thought they had previously tracked it. When I returned the vehicle, I got a call about me damaging the dashboard. They refuse to take accountability for it, don't get trapped like I did. It will be a long waste of time to fight this. TL;DR; Vehicle over an hour late, had no fuel, was dirty in the interior, was received with interior damage, inspected and initialled under duress and now enterprise is blaming me for the damage. Save yourself the trouble, there's lots of other rental locations in downtown Edmonton.

Roger Khan

I rented a car last week from this dealership the manager went out of her way to help me . i would not forget the help and the hard work she did to get me a vehicle . thank you

Nadia Abbas

(Translated) Very good deal with customers (Original) تعامل جيد جدا مع الزبائن

Chasel J. Weng

Good service

Arthur Lwesha

Loved the service

Marwa Frieh

V nice helpful flexible staff, cars in great condition!

Jemah Lagua

My parents rented a car when they visited Calgary and left some of their things inside the vehicle after returning it. Enterprise held on to their things until a family member picked it up. Good customer service on their end.

James Ford

Excellent Service

Colton English

I like this location. The staff are very accommodating aren't overly "professional" (in a good spirited way). I'd much rather joke around with these guys than stand idly while they fill out paperwork.

A D

Very accommodating..... got us what we wanted without any issues!

Samson Ohiobor

The service was amazing and the staffs are super nice. Felt like a king walking into their office. :)

Samuel tremblay-michaud

(Translated) Never rent a vehicle with this company. A petty company that does not respect the integrity of their client. I had a real horror story with Enterprise. From the moment you have the keys, welcome to a disastrous chain of conflict, problem and lack of listening. Take the bus before renting with Enterprise. (Original) Ne louez jamais un véhicule avec cette entreprise. Une entreprise mesquine, qui ne respecte en aucun cas l’intégrité de leur client. J'ai vécu une vrais histoire d’horreur avec Enterprise. Du moment où vous avez les clés, bienvenue dans une chaîne désastreuse de conflit, problème et manque d'écoute. Prenez l'autobus avant de louer avec Enterprise.

Jose Ferreira

Good people

Sarah McCallum

Received excellent service and a free upgrade to a much nicer car than I had reserved.

Sebastian Munoz

Fantastic service, great price. Nice to have done business with Enterprise Chilliwack.

Helene aMi

The car my family rented drove well, but the people working there utterly lousy. I don't know if it is always the same staff members there, or if there are actually better ones. If there are better staff members working there on occasion then I am sorry that you have to be put into the same boat as those nitwits who rented us a car. The only reason that I gave this place a one star is because the car was a well built car. Even before we rented a car, I looked up the details, and how much it would cost. We also rented a GPS because we were going out of town. The GPS did not work properly, and ended up telling us to drive into a dead end street. We only needed the car for just over a day, and the people told my parent who rented the car that since it would not be needed by us for two days, that when we no longer need it we would bring it back and be refunded the difference. We brought it back after one day and about five hours and a half. (Well under the two day mark.) They still charged us for two days, and the attitude they gave us was not very nice at all. Even after the insurance and stuff was added to the cost, it still would have never added up to that amount. They bamboozled us, and that is why we will never rent from there again.

Hayden D

Watch out for "loosely" explained extra charges... They will try to sneak extra charges onto your contract right before you sign. Just say "no" to everything besides the basic rental to avoid this. Otherwise the car rental was fine. Edit: I've done two rentals since then and they have gone well. I'm completing my third rental today, and if it goes well with no hiccups, I will bump this review to 4 stars.

Mai Taa

I have been renting with Enterprise for 5 years now,and I have had nothing but great experiences. No hidden charges, you pay exactly what you expect ????????

Keith Osborn

We were on a cruise and our family was looking forward to exploring the island on our day in port. We made a reservation but an expected delivery of vehicles didn't come in so there weren't any cars available. Distressing news for sure. Alex, the branch manager there was deeply apologetic and offered to pay for an excursion that allowed us to move ahead with our plans. Knowing how expensive excursions were (the reason for the rental), I told him it'd be considerably more costly than the rental but he said that wouldn't be a problem and to go ahead and book it - which we did. While we didn't get reimbursed immediately, I can happily report that the funds arrived. I'm still a little shocked that a company would come through like that and cover the expense of our alternate plans. What a great group of people. Thank you, Alex, and thank you, Enterprise!

Hassan Pourarya

The car was good the guys were even better on DeCarie Enterprise

Kevin Horlick

Sloooow service.... Horrible customer service. Waited for upwards of thirty minutes to have car ready.. not impressed. Edit: They offered us a discount after we expressed our discontent. Bumped the rating

Jaro Ambeault

Idiots.The staff are absolute morons.

Senson Xavier

Had really bad experience from truck rentals last day... reserved for a truck to pickup by Sunday morning and showed up realizing that the store is closed..... had to drop a day trip with my friends at the last moment... feeling really sad about it, thinking that why they booked me for the closed day..... again when I called a customer care rep a day before they also asked me to show up by Sunday morning... everything that I had was really bad from their side...

Oral Fuentes

Rented a Hyundai Tucson Htrac ...was Awesome! Great ride and handle well on the highway that was slippery at times. Planning to get in one soon! Great SUV and was quiet.

Jessica W

I've never reviewed a car rental company before and usually have tepid experiences with them but the Victoria, Vancouver Island Enterprise really was the most outstanding car rental business I've gone through. They pick up the phone, are genteel and polite, and they pick you up door to door from around downtown. On the way back from Tofino, we were running late to catch the Clipper ferry due to impassable roads and after calling ahead, they expedited our check out and zoomed us to the ferry. We arrived just on time! Thank you!!!!

Candice Peterson

I sadly had to rent a car due to mine having mechanical issues. Booked with them through Costco (best deal) was busy when I was there, but they went through quickly. The service was fast thorough and vehicle clean.

Breanne Erbacker

Exceptional customer service, super friendly staff. Car rental was quick and easy and at a very reasonable price.

Daniel Boone

This location is moderately priced and quite average for a car rental business, with small cars available all the way up to moving trucks, but what really stands out are the employees. I rented a cargo van through the truck department . Steve and Benny were excellent and made the experience quite easy. They are upfront, fair and honest when dealing with customers which I find is not the case with some other companies I have dealt with. I will definitely think of them again the next time I have to rent a vehicle.

Angus Sinclair

Friendly staff, took time to explain car's features.

Bikram Poudel

Had a rental booking, the guys canceled it half an hour ago. And the guy was like, either come next day or cancel it. Another time, got the car 2 hours late. Don't recommend.

Crickett Boyda

Horrible. Hate how our insurance deals with them they don't know how to treat customers. Stayed on hold for over 10 mins to get hung up on it was such a waste of time. As I showed up the location was dead so no reason why didn't answer there phone!.They couldn't even understand it was through insurance. Never will I ever give them my business.

Manveer Singh

I love renting car from them, customer service is really good ????????

benoit charest

I phoned and asked what I needed to rent a car without credit card. She said a deposit plus a piece of mail and a paystubs. I took a cab to go pick it up and I needed 2 utility bills and a paystubs. All I had was my paystub with matching address on my licence. They didn't want to rent it to me . I waited money and time because they lady wasn't accurate enough on the phone...i don't recommend this location. I tried to debate my case and the male staff was rude and asked me to leave

Kevin McGrath

Cars

Steve Gow

Wow! My wife and I arrived from Calgary and rented an SUV. We were greeted friendly by enterprise staff (Mr Giuseppe Sutera Sardo) and had such a great experience. Giuseppe was quick and efficient and even wished my wife a happy birthday and gave us a little birthday discount. Highly recommend Enterprise!

marco baroch

The good people here are always a pleasure to deal with!

Sandra Graca

They were very quick to find a vehicle for me that I was comfortable driving, and also very kind to me. I would really recommend this business to everyone.

David Rooney

Great service

Jasmine Morrison Keeler

Staff were helpful, car was brand new, had a very easy pick up/drop off experience. Their damage leniency is amazing, and they gave us an extra discount which was a nice bonus! We will definitely be renting with them on future trips to Victoria.

Jason Councillor

Non-review, was just picking someone up

Tight Fit Drywall

Just a little disappointed in there service from enterprise. I have my truck in the shop and I own a truck first off they put me in a little car then finally put me into a truck. Then when I asked for a ride to the shop after apparently they dont offer that. All in all not a good so now I have to find a ride.

Katherine Michie

Amazing service after a really long flight from Europe with two small children. We were helped to pack our copious baggage in the car and the service rep was very patient and kind as we got ourselves sorted out. For car rental, it’s always enterprise for me!!

Richard Hassefras

The company that picks up does not pick up the phone. How can we arrange a pick up if this is the case. Edmonton Motors

Maryam Ali

Amazing service. Highly recommend this location.

Mr. Locks

Beware of giving phone numbers to them. They don’t respect privacy and hand your number out like candy. They didn’t tell us they would give away my phone number, and that is a violation of my right to privacy.

Aubrey Little

Excellent service - they picked me up at the garage and returned me there when my vehicle was ready.

Mike Googleguide

Car was clean , service was friendly

Creds

DO NOT RENT FROM HERE!!!!!!! I wish I could rate this 0 stars. This branch has the rudest manager, Ash is his name, I've ever met in my 41 years on this planet. Twice now in the past 2 months I have booked vehicles, and then confirmed multiple times in that phone call that there would be a vehicle for me. Twice now I have had to pay for a cab only to be told by them that they do not have a vehicle for me. Im out $127 in cab fees and did not get a vehicle. Ash, the branch manager, was EXTREMELY RUDE on the phone and didn't care at all that I needed to pick up my wife and son who have been out of town helping with a severe family emergency. Avoid this business at all costs! Just read other reviews to see its a common theme from here. I will be contacting the BBB about this business.

Daniel Normandin

(Translated) Nice employee. For me, it was the first time. I was well received and satisfied with the car. (Original) Employé sympa. Pour moi, c' était la première fois. J'ai été bien reçu et satisfait de l'auto.

De Marillac St. Arnaud

24 hour availability. Typically picks you up within 10 mins.

Alaleh - FoodyTO

I made a reservation through their website and everything went well and I even got the confirmation for my booking. But when I got there, they said they didn't have any cars for me. And they tried calling me, but didn't have my phone number; although on the booking confirmation I received on my email, my phone number was specifically mentioned. The staff were friendly and everything, but apparently, they didn't care enough to let me know in advance, so I won't waste a lot of time going there and then to another location. That wasted 2 hours of my day!

Boaz Agmon

I called to get a price. Got it without tax and insurance. The actual price wss double...

Pat Bernard

They were helpful, polite and professional. Just the way it should be. I definitely recommend that location. Thank you guys.

Andrea Zemrau

Friendly and fast service, lots of vehicle options, and an easy to use website. It's no wonder this place is always hopping!

Dr Claire Sira

We needed a rental extension for a few hours and they gave us a great deal. Then, in our rush, we forgot something precious in the car and Enterprise went above and beyond to get it back to us. Theist for the great customer service!!

Rohan Shanbhag

I had a unique situation while trying to rent a car for a couple of days. The staff here was very understanding, and provided exceptional customer service to accommodate my circumstances. I will surely rent from them again. Car was clean and well maintained, while the location is easy to access for car pickup and drop off.

Stef Budai

Friendly staff, excellent service, nice car fleet and they will come pick you up. These guys bailed me out when Hertz dropped the ball on me!

David Bainbridge

Excellent service. We dropped in add another driver for a vehicle hired from Montreal. Patient, calm service, which was exactly what we needed

Jose Tiamzon

Very satisfied with the efficient service of the staff specially by Brian the manager. Something unusual happened. I forgot my cellphone in the car and the next day I contacted Brian to check if my cellphone was in the car. He found my cellphone and promised to send it to my home address at no cost to me. That's outstanding service!!!

Kyra McDonald

I've never experienced such ease with renting a car. Shrikant was amazing, and made a very stressful time in my life much less of a headache. I cannot thank him enough for helping me so much. He is a fantastic individual and I'd highly recommend him and this individual enterprise

Maria-Lucia Raffinatore

Did not warn us that we needed to wait over an hour to be driven to pick up our car at repair shop. Took cab instead.

Curtis Murphy

what kind of enterprise is this?

Jisan Samrat

Found a nice deal on the car. But most importantly excellent customer service by Sardo. He was super helpful and friendly. Really pleased with the service.

Daniel Salcedo

I've rented with this guys a couple times, they are always kind, cars are always clean, and they keep renting new models which is awesome. Recommended! Great place for renting a car.

David Caines

We reserved, well ahead of the pickup date, a mid sized suv at Montreal airport but when we arrived "the only" suv they had available was a Ford Expedition XL, i.e., an 18 foot long behemoth!!! That's for just me and my wife.I asked for another suv but there were no available. The Ford was licensed in Florida and I strongly suspect they were quite eager to get it back into the states, thus no other suv's available. Also, we were charged a fee for "roadside service" that we would have declined had we been given the option. It was not discussed at pick up. We questioned that amount when we turned the car in at Hartforfd, Connecticut . We were told that Enterprise Canada would call to discuss the charge. To date we have not received a call nor has the bill for the entire rental shown up on our credit card.

Kevin Mah

Poor signage from the airport to get to the rental car area.

Jhude Pierre

(Translated) Not good at all (Original) Pas bon pantoute

Kris Korney

Alexander, Martin , Steve all do such and amazing job. Have had so many great experiences with this team ! They even take the time to touch base and make sure my needs are met and that I am satisfied. Highly recommended.

Elias Ele

Talking about unpleasant surprises...Please take a minute and read on, then decide for yourself if you're ever going to rent from Enterprise again. So I return the car and the manager inspects it for damage. He pulls out a plastic vent from the front bumper and asks me if I had an accident. I respond no and there is not a single scratch on the bumper. He checks the computer and finds out that this vehicle had a front bumper accident the week before, so that might had caused the loose vent. He talks me into paying $50.00 though, for "couple of clips" as he said to take care of the problem. Two days later he calls me and says that he hates to make this call but the accident (what accident?) is not related and I have to pay for a new bumper, total damage $950.00!!!!!!!!!! To make a long story short, after involving insurance, after failing to produce pictures to prove that they indeed changed the bumper, we had to take a loss of ONE THOUSAND DOLLARS and a higher insurance premium for something that we are not responsible! You see all contracts are made to their benefit, so my advise is, the minute you suspect something is wrong, don't sign anything and call the police but above all avoid ENTERPRISE.It looks like this is common practice on their part. Check reviews for their Kingsway location!

rashid sohail

One of the worst car rental companies in Fort McMurray. Worst customer service and Worst company to rental car

Guy LaRochelle

Thank you Mahad for your customer service from beginning to end. We had a trip that didn't go quite as planned and you were able to help us get home safe and sound!

Calvin C

I used to like Enterprise until they cancelled my rental with less than 24 hours notice. I appreciate die to hail damage people needed to rent more cars. I had this reservation booked for a month for Father's Day. To cancel it with no notice and offer no solution or accommodation is disgraceful. Again I understand the reasoning. I guess I just wish my business was worth something and advance booking meant something.

arash darvish

Amazing experience renting a car for a week. Polite and kind staff.

Kimberley Powell

Courteous and helpful staff. A pleasure doing business here.

Arthur Smith

A good location to get a rental car

Asanga-Fombe Boris

Really fast service, average selection of cars though.

Rizwaan khan

Useless people and location. Booked a full size suv for my trip to Alberta. Show up on the day to pickup the vehicle and get told they don't have one I booked! No phone call or email notification in advance. Not able to do anything for me except offer an apology on they day I'm supposed to drive to Alberta.

Daniel Arndt

Friendly staff and reasonable prices, however not fully transparent. Phoned in about renting a vehicle and got a great quote of about 35 a day. Was also told they could get me a Nissan as I wanted to try the vehicle. So I reserved myself a spot. The day I show up in person however they mention insurance is about 30 dollars doubling the price. Which still is reasonable but an unexpected surprise. Additionally, they did not provide me with a Nissan but a Chevrolet. The establishment itself alongside its parking lot is a little dirtier than I would like. An update on customer policies and the building would help this place.

Ryan Knol

Booked a car. Showed up to pick it up and they didn't have it. Waste of time. Rent from somewhere else!

Tyler Clark

I dont usually review corporate places but this location has some great employees. They have helped with car issues and when I was low on cash they helped me get to a doctors appointment in Ottawa. Awesome people.

Shannon Routley

We have used this location for business trip rentals several times. Staff have always been positive, responsive and helpful.

Michael Czerwinski

Excellent customer service. Great cars and prices.

Kan Magoshi

Chenelle did our check-in. When we were unsatisfied with the car that we were about to drive out with ( a mitsubishi without cruise control ) Chanelle quickly switched us to a Toyota which made our trip much more enjoyable.

Imran Karim

Friendly service and such a great location from DT calgary

Rob Breit

Terrific service. I changed my confirmation details about 7 times and they were nothing but excellent. SPOT ON! Also pricing was great and staff was very helpful in finding lost items 10 days later.

Lynn

My first contact with this Enterprise location, was by telephone, with Dylan Ofner, an intern. I was stressed from an accident a few days earlier that "totaled" my car. He was friendly and helpful, explaining all the rental options offered by my insurance coverage. His positive and kind attitude made the whole process much easier. Other contacts I had on the phone with Dylan..answering questions abt. extending my rental after ins. coverage expired, exploring other rental options, etc....were similarly helpful, professional, ...all delivered with a smile. In my estimation, he is a great employee, and I highly recommend him and this Enterprise location.

Anna Reese

I was so frustrated the last time I rented their car for a day and charged me for 2 days! The guy in Oakville was so rude! He said I was lucky that he charged me for 2 days and not hourly! Poor customer service if you call their hotline too. They should probably train their people well when it comes to proper customer service. I will never use them again.

Amyn Merchant

Great location and excellent customer service. I dont remember the name of the gentleman (Jason?) who helped us, but he provided outstanding customer service/support! Car was great and drove well. We had a slight issue with the vehicle regarding odor, but the staff was accommodating and helpful at checkout that helped the experience. Recommended and I wouldn't think twice about returning here in the future.

Anya Biryuk

Great service, very quick, friendly and helpful!

Gladson Shaji

Super friendly & helpful. They help make the experience easy!

Tanya Dube

Hands down the best customer service I have ever received! I use them all the time and Brittany and Nathan always go above and beyond! Thanks for everything guys!

vishwajeet pathak

I have been a loyal customer for a year and half. I've had no problems but this location now has lost my business I rented a car from this location on Thursday (August 13,2020) for a couple days then I asked the lady at the counter where I should park my vehicle than she told me about their parking lot where my car would be "safe" and so I parked my car there. When I came back to return their car and pick up mine I then saw that somebody had attempted to break into my car...as a result from that my driver side lock is not working at all and my windows don't roll down anymore. I went inside the store and told them about my situation...after waiting for 15 minutes the guy at the counter smiled at me and said this is not thier problem...I asked them before parking my car there and they said it’s safe place to park but later it’s not their problem

Victor Ntsama Obama

(Translated) Good service. (Original) Bon service.

Zawjatu Y

Excellent, very fast service.

Johnny Park

I rented a car for one day from this place on Saturday and returned the car the next day. They close on Sunday, so I returned the car and put the key in the deposit box. The next day, I get a call from the office saying that there is a damage on the car. I am 100% sure that I didn't make any damage to the car but I have no proof. I told them that I will come in to see how big the damage is and they told me that they already rented out the car to somebody else for a week! So, I again asked them to call me back when the car is returned so that I can see the damage before it's sent to the shop for fix. Didn't get a call back. Instead, they sent the car to the shop without telling me beforehand and billed me for $500.00. I don't understand how this kind of thing can happen. I made a mistake by not properly checking the car condition when I rented the car and signing the contract. The agent of course was not careful either and didn't inspect the car firmly when renting it out. This place is a piece of crap. I will never go back to this place and will do anything to stop people from renting car from Enterprise.

Hamoudi Haidoura

Extremely annoying person on the phone that talked a lot but provided absolutely no information. don’t bother booking online because they’ll just tell you they don’t have it as if that’s normal.

me only-honest

Always great service

Pacôme Allain

Aweful customer service. Rented a car that was damaged, wanted to switch for another one, the manager wanted to downgrade me ...

Majdi Saibi

Good service

Sam Reid

Got to give a"ThumbsUp" to the Enterprise folks at Montreal, Canada Pierre Trudeau Airport. The vehicle's outside review mirrors were dirty due to a recent snowfall when I picked up the car and even after they made a good effort to clean it up for which I was very grateful, they still knocked off 20% off my bill for the inconvenience on my return after a week of usage.. Awesome service folks !!...funny things is I had the same dirty mirrors on my car in San Diego California last month and they insisted on upgrading me instead of cleaning the mirrors. Keep this service up and I will certainly give up Hertz for good!

Thimira Jayathilake

This branch was the only location that had cars available after the recent storm that caused a lot of accidents. Julia was really helpful in getting me set up on multiple occasions, and upgraded me to a really well-equipped Nissan Frontier for the price of a subcompact. Highly recommended.

Adam Fuller

Everything was very quick and efficient. The staff set me up with an almost new Kia Sportage SUV that was perfect for the cold and snow I encountered in the Mont Tremblant area. Pick up and drop off were both very simple, nothing to complain about. Thank you.

inder khangura

Great always plus staff ????????

Chad Simmons

I have rented from here for years and have always had fast, reliable and pleasant service.

SamXsaM SelectA

Good

Valerio Rosset

Very nice staff. Good rates. Good cars.

Jo Lemay

(Translated) Worst place reservation made online in advance and returned to hand over the car keys it asks for a deposit of 200 ok no trouble but only on credit card not even cash or debit master nothing worse service (Original) Pire place reservation fais en ligne d avance et rendu a remettre les clef de l auto il demande des depot de 200 ok pas de trouble mais seulement sur carte de credit meme pas cash ou debit master rien pire service

THE CABBIE IN THE #YYJ (MAKE IT VIRAL)

was a great experience.. rachel is very professional at her job. smooth process as well. very nice cars and company.

David Montaldo

Was picked up by a car that raked of smoke. My clothes smelled of it. They asked if that car will do and I said hell no. They said the car was cleaned either clear was smoking or the driver smoked on the way to pick me up.

Raz Radu

Probably the best enterprise in the city, always have great service here!

nicolas fortin (nicfortin)

(Translated) Staff helpful, and Enterprise has the best prices! THIS PLACE IS HARD TO FIND. they have a small office in the Chrysler dealership building. So go to the dealer ask. (Original) Staff serviable, et Enterprise a les meilleurs prix! CET ENDROIT EST DUR À TROUVER. ils ont un petit bureau dans la bâtisse du concessionnaire Chrysler. Donc entrer chez le concessionnaire demander.

Eat my way around the world Hollister

Nice place to rent a car.

The Pickles

If you need to return the vehicle to Toronto Pearson Airport, expect to pay $350 drop off fee at this location. BUT, if you head to Windsor and go to the Enterprise on Tecumseh Rd, you'll only pay $150 in drop off fees. Going to Windsor for THAT price, is worth the cost in gas.

ALIREZA NATEGHI

45 minutes wait to be picked up, been there 4 times, never had the proper vehicle.

darius kase

Thieves, have no mercy for clients.

Gord Gadsden FVBirds

Picking up on the morning of Dec 10 the staff member was exceptional and very friendly. Dropping off in the afternoon of the Dec 17th was likewise a perfect customer service experience. Thanks guys!

Jorge Lopez

Wonderful place is right in the airport very convenient and best rate available believe me I shopped around. The staff super professional and helpful will rent again and again.

Josh Sullivan

Great customer service

Collin Merritt

Andy and his team have been excellent. Courteous and quick service with a very personal touch. Would not hesitate to come back to this location.

Debra Tabler

Arranged a car online pick up in Vancouver drop off at Victoria international. Was told there was no drop off at airport only downtown. Just paid $55 for a cab to see an Enterprise rental free shuttle to onsite office at airport. I am now at the airport 3 hours early and out $55 due to their incompetence.

TheCustomredneck

Called about renting a car. Could hardly understand the foreign accent. Said they would call me back about the car rental which i wanted to book and never got a call back. Didnt seem to have a clue what i was talking about. Take your money else where..

Bilel lamri

(Translated) Staff at the top. Home amability. The stars speak for themselves. (Original) Personnel au top. Accueil amabilité. Les étoiles parlent d'elles mêmes.

Tyler

The staff at this location work diligently to make sure the people that come through here get looked after. Not me personally but another customer got into some kind circumstance at the beginning of his rental and the branch assistant manager ash Patel came out to ensure that he was personally satisfied with his service; even offering to take care of his next rental. That’s service that’s worth talking about.

Linda Fair

No worries!

Sheldon and Leanna Kane

Great location for me and the staff were friendly. Was a little put off that the agent didnt mention anything about the gas at pick up. I had to read through the terms and conditions embedded inside their email receipt to find out how it works. As this is there business I'm certain he didnt just forget to mention it. It's just another way they make money charging around .50$ per liter more than the going rate. Inside the store there is a small sign which explains their fueling options but it conveniently did not display any prices. I expressed my annoyance over the issue to friendly gal at check out and she was apologetic and said she would speak to the other agent about it. The price was fair and the car worked great. I would go there again. Make sure you refuel the vehicle before returning it .

Tyler Cochrane

Great customer service and very fast, however not the largest selection to choose from.

Antoine S

(Translated) To avoid !! We reserved our car the day before, everything was in order. The same day we go to look for the car and they tell us that there is no car and that they have tried to call us (which is totally false, we checked, no call was made) . And on their site plenty of cars are available (lie). (Original) À éviter !! On a réservé la veille notre voiture, tout était en ordre. Le jour même on va chercher la voiture et ils nous disent qu'il n'y a pas de voiture et qu'ils ont essayé de nous appeler (ce qui est totalement faux, on a vérifié, aucun appel n'a été fait). Et sur leur site plein de voitures sont disponibles (mensonge).

Antonio Pietrangelo

Walked in, and they still managed to get sonething for me.

Derek Diener

Painless place to get a car after having an accident

Garrett Dangelo

If you’re lookong for an enterprise to deal with in the city, this is the one you want. The staff if very friendly, and actually care about you as a customer. I have dealt with Alexander on a few occasions and he is a great guy, the other staff i had brief interactions with were very helpful and anytime i am to rent a car it will be at this location. Thank you again guys

Cassandra Barci

Arriving in Calgary it was so easy to find the Enterprise. Reaching the front desk we were greeted by Brian, who couldn't have been more helpful and friendly! The entire process was extremely easy, and the entire staff did an outstanding job. Arriving in another country can sometimes be stressful, but our first encounter with Enterprise really got us off on the right foot for our trip. Thank you!

Montana Geauvreau

Horrible experience! I know your busy but you cant just push me aside and disrespect my request. I called ahead and ask for all the items needed to rent a car list them all, i bring what was asked. They ask for the only thing i dont have and i dont carry important documents unless need ( hence the phone call)

Dan Diemer

Enterprise. Come in Enterprise

sdkonkle

First class service from beginning till end, and great car with all the luxury and gadget features.

Great Mind

Steve is excellent to work with

Enzo Vaccaro

Most friendly and accommodating staff ever. Would recommend them above all.

Kane Richards

Great service. The car was clean and perfect for what I needed. Pick up and drop off was incredibly easy and the cost of the rental was fair. Would recommend and use again.

Sherry-ann McNeil

Clean, quick and organized.

Smith Sark

Nice place. Friendly staff. The lanes into and out of the parking lot are really narrow and have some potholes. Some signage could be used to better direct people out the parking lot.

Jackie Lovely

Very friendly staff they really took great care of us ..thank you Enterprise

Yoonseok Lee

Good service.

rueroyale6

Customer beware they've doubled their prices in the last month ..what once was reasonable just seems like price gouging now blaming the pandemic .. maybe you shouldn't have sold your fleet.. they have lost my business of over a decade of renting

Tremaine Lea (f4runner)

The staff here have gone above and beyond every time, absolutely stellar. They've made a very loyal customer out of me.

Justin Copie

Our representative Alex went above and beyond to make our experience amazing. He completely took care of us following a mistake with the booking process and made us raving fans of Enterprise. PEI has lots of car rental options and I would never use anyone but Enterprise following our experience!

Gordon Haid

After having a very bad experience with Discount Car & Truck Rentals cancelling my reservation less than a week before my family ski holiday, Enterprise came to the rescue with the perfect vehicle at short notice. Everyone was helpful, professional and punctual. Perfect experience!

David Yule

Excellent customer staff

Onoriode Nuabor

Reserved a car and decided to go a day early to have my paperwork sorted because I was planning an early start the next day. On getting there and after collecting my driver license details I was informed I will need to provide my credit card details the next day...as a visitor from the UK I informed the staff I did not have a credit card on me but have a prepaid travel card or a debit card to which she replied that those two were not acceptable form of payment. They ruined my whole plan as I had to start making last minute preparations for an alternative(public transportation) which cost me more and also brought about considerable changes to plans for my trip. A little note while booking is been made about a credit card as the ONLY acceptable form of payment would have gone a long way to save me all this grief, despite their website stating that debit cards are accepted as a form of payment only at non airport locations(I guess the Cornwall branch doesn’t classify as one) and also a member of staff stating that cash and debits cards are accepted in their branch(when I called in to enquiry after reading their payment policy online). Please update your booking process to reflect this little note to save others all the stress. Thank you.

kelly ashton

Crooked

Wayne Rogers

Friendly. Busy. Always willing to help. Amanda and Chenelle were of a big help. Follows Covid protocols.

ksudha

Phenomenal customer service. Best in Calgary.

Vipul Sarna

Very impressed with the service. upgraded my car at no charge and gave a thoroughly cleaned car despite the rush. I was served by Ranjith Thomas and he was an absolute star! Big well done boys ... you're doing good!

Barb Gordon

Great people a fabulous car

Mike

I reached out to Robbie and told him my car had to be towed and i wouldn’t be there until after closing. He said he would wait for me, suggested a few cars and then had one ready to go in under 5 minutes. Next day, he called me to see if everything was good. Great service!!

Clélia Giannini

(Translated) I booked a car online, once I got there, no car available. Supposedly, I had been sent an email to let me know but never received anything. A call would have been easier. No possibility of arrangement and staff "understanding" they said but not really friendly. I really don't recommend it, so I got a car at the last minute from Budget who are very friendly! (Original) J’ai réservé une voiture sur internet, une fois arrivée sur place, pas de voiture disponible. Soit disant qu’on m’avait envoyé un mail pour me prévenir mais jamais rien reçu. Un appel aurait été plus simple. Pas de possibilité d’arrangement et personnel « compréhensif » disaient-ils mais pas vraiment aimable. Je ne conseille vraiment pas, du coup j’ai pris une voiture au dernier moment chez Budget qui sont très aimables !

Muhammad Bilal

We rented a car from Toronto. While coming to Montréal, the engine started to give us knocking problems while driving. We'd have to stop the car and make sure everything's okay before we could drive again. We called enterprise and they recommended that we go to enterprise location in Montréal's P.E Trudeau Airport, and get another car. Went in, told the assistant manager, Charles Bergeron-Carpentier, about the issue. Without any empathy, he started to teach me how to drive as the car has manual options as well. I know how to drive, been driving since I was 17. After pressuring him to give me another car because I do not feel safe in it anymore, he hesitantly went ahead and looked for another car. Comes back and tells me that they have something available. I looked at other cars and got interested in upgrading. The manager insisted all of them are booked. I checked online and said they show as 'available.' He then, changed his words and said, "I do have those cars available but then I would have to make a new contract for you because I need to make my money, too. He then said Its like going to McDonald's, buying a big mac there and then returning it to another McDonald's." Now how does that compare to Enterprise's services?? I am ready to pay you upgrade fees and you're giving me an example of McDonald's because you think you are not going to make money? I asked him if this location was franchise he didn't answer and said he refuses to give me the upgrade becaus he will not make any money off of me. The assistant manager was so unprofessional, did not have proper ethics of the business.

Scott Drucker

Always a good experience. Prices are good and they're always willing to go the extra mile. I got a drop-off one night still even though I returned the vehicle right before they closed on a Friday night. Patrick does a good job running the place.

Jill Marone

Excellent service. Brand new car. Easy pick up and drop off. What more could a traveler ask for?

Cameron Redsell-Montgomerie

We had a collision that required a rental. This location was open and we had the rental within 10min. They were great and coordinated everything. Thank you.

mahshid Az

Professional, friendly, and helpful. Very happy with their service at Chilliwack location

neda asli

I had the worst experience with them, absolutely horrible, I 100% would say stay away from here! I booked car with them in the morning, 3 hours later i go to pick it up, the clerk tells me "oh ya I was gonna call you, we don't have a car". So I took a $40 cab there only to find out there is no car!!! no apology, no let me find you a car, nothing!!!! I told him I want to speak to the manager, he took my number to get him to call me! Im still waiting for the call, worst most unprofessional service ever! I WILL NEVER use them again and am so disappointed that didn't even a call or anything, what a waste of time! Im getting married next week and needed the car for all my running around, thanks for adding way more stress to my life Enterprise!

Peter Galna

Quick and friendly.

Dave Alex

Only complaint is you cannot proceed straight to a car you must go through a desk clerk. I am a very loyal National customer.

Keith Furneaux

Always good service. Prompt pickup. Quick turnaround in the office.

Vadim Polonski

Booked a car for a flight to montreal. When I arrived they had my vehicle ready, the staff were prompt and polite. The car was clean, gas was full. Returned the car without any issues and again they were very accommodating.

Roshan Sawant

Mohamed, very friendly Service, professional. complied all my requests when I booked the Car for a week. He provided me exact the same brand Car when I requested from the available lot. Manager is also nice and they are good on customer satisfaction. I'll surely visit again. Keep up the good work!!!

Sean L.

Superb and friendly service. Perfect if you need a rental car.

Millz 7000

Didn't have a great experience this time around. If you haven't rented at this location since precovid please ensure to call and ask what the new rules are. And do not rely online for their regulations each location has their own when it comes to deposits needed. Call in advance

Inimfon Udoetok

Very friendly staff.

Claire Lindsay

Rented a car from this location (agreement #210419 and ref# 7P60W5) but when I returned it to the Airport location, they overcharged me for refueling. It's been three weeks and despite two voice mails with head office and two calls to the New West location, I still have yet to see my promised refund. This is not only extremely bad customer service but the process of following up, submitting a complaint to the Better Business Bureau, and even writing this needed review is cutting into my vacation time!!!

Jaimon John

Great service

Aaron De Souza

Staff were friendly, helpful and quick.

Colleen Ha

Always an excellent experience with both Pele and Hussein. Nothing short of amazing customer service.

加拿大电商黄埔军校北美网络营销第一人:Oliver顾老师

Parking is very limited lots of vehicles

Giovanni Peoples

Unbelievable. Grabbed a taxi from the Ferry to pick up the car and before I could get my card to pay for the taxi Ryan came out and covered the fare - outstanding customer service. Ryan was a pleasure to deal with from the outset and through, paperwork was quick and we were on our way in no time. Ryan also upgraded us at no extra cost to a fab new Dodge Durango. I will be back and I will be renting from here again, thanks guys - top quality!

f2bacon

My flight got delayed 6 hours, so I spent all 6 hours trying to call to see if they would be open 40 minutes after midnight. I called over and over, eventually getting connected to the 1-800 line where they told me some places don't pick up when it's busy, but are aware of flight times and reservations and can stay anywhere from 40 minutes to an hour late. We ended up being only 30 minutes late, but no one was there. We used Alamo. The desk directly next to enterprise. That answers the phone, that happens to stay open til 1am anyway. If you're using this airport do your best to use any of the other desks in that room.

mathieu bosser (stium)

(Translated) Great service, really thank you very much, I did not choose the right car because it was not big enough for our luggage and we were upgraded for free. We were helped with the luggage and the car was ready to go when we arrived. Thanks to the whole team. (Original) Super service, vraiment merci beaucoup, je n'avais pas choisit la bonne voiture car pas assez grande pour nos bagages et nous avons était surclassé gratuitement . Ont nous a aider pour les bagages et la voiture était prête à partir à notre arrivée. Merci à toute l'équipe.

assante micheline

(Translated) Fast courteous (Original) Rapide courtois

Warren Blackfoot

Great place with top customer service. The two guys there are the best. Thx for the help and making it easy.

Emily Loomis

Called - they answer .. say oh can you go on a quick hold ... 45 mins later and they closed 15 mins ago ... I could have driven there by now ????

Tan Junior

Great customer service and location overall. Levi took care of us and made sure everything was perfect. Location is not too far from the airport.

Frank Hurtte

Enterprise provides the finest customer service in the Rental Car industry and the location in Montreal is among the best of the best. I rent cars over 40 times per year. I get to see these folks at work nearly every week. This location not only cares about their cars, they care about their customers. Everything from checkin to car return is outstanding and personalized.

Roby

Amazing experience at the front desk smooth, upgrade options, clean & super friendly staff. Thanks Ravi & Farooq

Matt Kasper

Brittany went out of her way to help streamline my travels when my flight arrived late. She was very accommodating and saved me from having to crash at a hotel for the night.

Christiane Valence

(Translated) Very nice, efficient and smiling staff It took 15 minutes for the rental. However, it's been 1 1/2 months and I'm trying to get my credit card credited for a payment taken in error. It is extremely difficult to talk to someone or get a call back. (Original) Personnel très gentil, efficace et souriant Ça prit 15 minutes pour la location. Cependant, ça fait 1 1/2 mois et que j'essaie de me faire créditer ma carte de crédit pour un paiement prit par erreur. Il est extrêmement difficile de parler à quelqu'un ou d'avoir un retour d'appel.

Amanda Temple

Very frustrated with my experience with this location. I was charged for my rental even though I have full coverage insurance. I called to inquire why I was charged on my credit card when I was assured that no such charges would be made an employee said it was a mistake and I would be fully refunded. I'm still waiting for my refund and it's been 13 day. Plus the card was very dirty.

Chris Tuttle

Got me my car quickly, picked me up and dropped me off very professionally.

Arman Sadreddin

I had a reservation through my Costco membership. When I contacted enterprise to pick up the car, they told me that there is no car available for me! Do not trust your reservations with this branch, they can easily say: SORRY, THERE IS NO CAR AVAILABLE!!!

Marcus Productions

The guys at the front were awsome,Friendly and helpful. And they picked me up droped me off the driver was very friendly guy.

Denis Simons

I have used this location on a number of occasions. Professional, courteous and extremely efficient. Other places make you nervous about little dings or rock chips, but Enterprise has a realistic attitude about the little stuff. I would definitely recommend this location.

Darshan Patel

Impressed by the friendly staff and great service. Was picked up on time as promised and was updated about my reservation confirmation. Will definitely use enterprise for future rentals. ????

Ryan Webber

True shapeshifters and grifters. Unless you are Marty Brodeur, expect to experience disappointing procedural B.S. I will never work with this business again. If you're reading this post, you should not work with them either.

naurification

(Translated) they are not on the same wavelength. at the branch, they tell you that there is a deposit of $ 400 + 20% of the initial rental price, at customer service, you are told that it is a deposit of just $ 400. You should talk to you because it's not really serious. Who do we have to believe? (Original) ils ne sont pas sur la meme longueur d'onde. en succursale, ils te disent qu'il y a un depot de 400$ +20% du prix initial de location, au service à la clientele, on te dit que c'est un depot de juste 400$. Il faudrait vous parler parce que ce n'est pas vraiment serieux. Qui il faut croire?

Hamid Reza R

The service was ok

Alban Meier

Very good service. Very flexible and comprehensive. Nothing negative to tell

David Bates

these guys were great, i had last minute car trouble just before a trip - i was able to get a car that fit the family on short notice on a long weekend, pick up was fast and friendly and I was on my way. I also brought the car back a few days early, no fuss and that was also quick. all in all great experience, will go again.

Alexandre Lassalle

(Translated) Very good experience with Enterprise, thank you to the manager for its efficiency and friendliness! (Original) Très bonne expérience avec Enterprise, merci au gérant pour son efficacité et son amabilité !

Glenn Northcotte

Received a half full Nissan Versa from Montreal airport, Returned it with more fuel than when I got it and got charged 26.00 fuel fee, F’n ridiculous,,

Michael H

Always gets me what I need. Thanks guys.

Yan Yan

It’s my first time to give a bad review in google map. My friend recommended this enterprise branch to me but my experience there was really bad. A disappointing branch, at least to me.

Hamza Tariq

Amazing and friendly customer service!

Elliott Stapley

Efficient and pleasant servicd

Jonathan Toney

Mr. MacLean was most professional. He made renting a car the most comfortable and seamless. I'd refer anyone I know there and I'll rent there again.

Kelly Lynn

Super satisfied with this experience! Literally did not have to get out of the car to finish the process and Mike made the drive comfortable on the way back to Enterprise. I dealt with Quinton most of the time on the phone and Allan once and both were enthusiastic and answered all my questions with confidence. Thank you guys for making it easy and quick!

Fair Unfair

I just wish that every google page of car rental companies include an instruction on exactly where to park the rental car and where exactly to drop the keys. as well, what does the recipient look like to where to drop the keys, is it a mailbox, is it a metal box. because there is nothing more infuriating to spend 30 minutes going around looking for something in a haystack and on top of that when you call customer service to be answered by a person who is requiring 20 questions information when ALL YOU WANT IS TO RETURN THE CAR! also please update your google listings because your 6900 blvd decarie location still shows pictures of your old location where I WASTED MORE TIME GOING TO AGAIN.

Amanda Sidloski

The staff here were great, though I had some worries they took care of everything and if I ever needed a rental or know anyone who does, I would recommend this location every time!

Rune Nordenlund

I highly recommend renting your next car at Enterprise, FSJ. I was picked up and delivered back at the hotel, received good and easy to understand information on the different choices of insurance, price was as agreed upon from the beginning, all in all a great, friendly and punctual service.

clayton Getz

Excellent service, friendly and helpful staff.

Philip Champagne

Very happy with our experience. We booked for 16 days and got a fair price on a compact car. We even got a complimentary upgrade to a compact SUV. The service was quick and easy, both when we picked up the car and returned it. The staff …

Simon P

Very helpful friendly service. Vehicle was equipped as requested. I really enjoyed renting from enterprise in Victoria.

Paul Saunders

Excellent staff

DEAN FRESH

This place is the best! Alex the manager helped me out with everything hands down him and his team has one of the best customer service I’ve ever experienced! I would definitely recommend my friends and family to this place no questions asked! Very efficient good vibes and positive atmosphere! 5 stars all around!!! Alex if your reading this great job man your doing an outstanding job you and your team ????????

Paul Hanson

Amazing customer service and front desk staff.

Marxaba Wangarty

Worst customer service and Worst company to rental car they give me have tank and damage vehicle and they still have my deposit they don't even want to send my damage deposit plus they trying to charge me the damage and make it claim to my insurance but I had pictures please inspect before pick up and if there's damage don't pick up