Reviews of Alamo Rent A Car (Rent Cars)

Michel M

I had been switching car rentals company for several years. The only things that I want is a car, low cost rental and no hassle. I finally found the car rental that answer my needs. YUL is one of my frequent visit, I never had a problem. friendly and fast service.

Luke

Got a parking ticket while renting and Alamo just paid the ticket before I could appeal. Additionally, they charged me an $18 Admin fee for "paying the ticket". What an unethical way to make money. Not renting from these money grabbers again. Edit: In the below message, they ask me to contact them only to tell me that they're not the department to receive my complain, instead I should contact the same department that mishandled my case in the first place. These company is a joke.

Ashraf El Cassabgui

If no line, really fast checkin. Good new cars and never had problems. Keep it up

Mishka G

Rented my car on June 18th, from YUL. The clerk had his customer service mastered as he offered a relatively cheaper upgrade. It was a pleasure speaking to him and I was out of there in 5 minutes. Car was great, return process was easy as well.

Nuo Cheng

Rent a car in August for 3 Days. On the receipt it says “Toyota Corolla or similar”. So I was expecting Toyota Corolla, or Honda Civic, or Nissan Sentra. None of those, before I could choose they gave me a Kia Soul... Kia Soul!?!? That definitely is NOT the same class as the description. Plus, it is the ugliest car I’ve ever driven. What a shame. 0 Star for me

Thomas HERVIEU

(Translated) Perfect customer service! The staff are very friendly and very professional. The cars are new and comfortable. Only downside, you never know what you are going to have as a car. (Original) Service client parfait ! Le personnel est très aimable et très pro. Les voitures sont neuves et confortables. Seul bémol, on ne sait jamais ce qu'on va avoir comme voiture.

Marco Carvalho

Fast and professional, knowledgeable staff made our party of 8 experience seamless.

Rashesh Shah

Great Service! I've been there several times and there is one of the best customer service I've ever received. Awesome people to talk to you and when you call, they are willing to help you even in complex situations. Good Decision Making exhibits by reps over phone at the location. Very helpful! Always up for satisfying the client as priority in mind. Will always choose Alamo for Rental cars in Montreal. Especially this one. It has always been a great piece of mind to book cars here and enjoy hassle free upgrades as will as rentals with no extra hidden cost.

Larry Ciambella

I reserved a ' drive away happy" deal as I always do. When I got there the gentlemen wanted to give me a pick up(Frontier). I told him I do not want that , his response was: You took a drive away happy deal , what did you expect ?? I do not think that was the appropriate response , I ended up having to pay extra to get a vehicle that was more appropriate.

Reynolds Kanary

I rented through Costco so got a great rate. On arrival I was upgraded from full-size to SUV, excellent vehicle. Unfamiliar with how to start car and use selector knob, an agent very kindly and competently showed me how. What more could a customer ask. Excellent service, return went swiftly and smoothly.

Bhavin Gamit

Great service. Clean cars.

Tomal Sohorab

I have no problem with the YUL staff, the vehicle, and price. All were great. Ending was not. I was asked to provide a review but have yet to receive my receipt. I returned the car on Sept 14, have no confirmation the car was returned, have no digital receipt, and no way to expense this until I get it. I am writing this on Sept 18. I tried to resolve this by calling the call centre - spoke to a defensive and rude rep. I asked if the 5 business day processing was a joke because I immediately receive my receipt with AVIS (Pref Plus) after I return my car (same airport). I cannot rent a car from Alamo as along as they 1) cannot provide a digital receipt and 2) simplify the car return process.

rot105and

A great rental company. The first time i rented in Canada,gave me a free upgrade to a better car

Andrew Coady

My rental was ready & available upon my arrival. Drop off was very quick.

arMin Parnia

Worst rental company I’ve ever dealt with. The worst customer care. I rented the car for 6hrs to drop of in another location and non of those two branches accepted to communicate with the other one to find the dent was already there. I was about to miss my flight due to poor managment they give me too much stress and even after i called customer care nobody is even apologized. DONT RENT FROM THEM.

W. Borozynski

Courteous staff, great car, awesome price. What else could I have asked for? ;)

Taylor Doll

Prices are okay. Nothing special about the service.

Wei Yuan

This place is just awesome. The employees are always kind and the cars are always super clean. I'll highly recommend Alamo.

Guilherme Bellini

Excellent Experience in the attendance, upgrade and return of the car.

Stephen Dann

Nice range of cars

Alain Marcoux

Got my car in less than 5 minutes!!! Good work as usual.

Eddy Z

Booked a reservation online from Alamo's website. Took a taxi to go pick it up the next day and the front desk person told me the reservation was canceled because they didn't have a car available. I didn't receive any cancellation notices whatsoever so I was pretty upset and asked her to help me book another car at which point she gets annoyed. I wanted to talk to the manager to see if there was anything that could be done and the front desk lady screams at me to go sit down and wait because she has other customers to serve.

Émylie T.

(Translated) Very nice experience :) I had reserved a vehicle at the downtown Alamo for the Easter weekend and they called me the same day to tell me that there was no more car available ... Panicking I made a last minute reservation at the Alamo from the airport with the accelerated check-in for 4pm. I arrived 20 minutes early and the gentleman immediately checked my license and my credit card and then told me about the insurance. I then signed the contract and the beautiful car was in my hands in no time. The car was also of a higher class than the one I had reserved! For the return trip, it was great. I gave the keys to the gentleman and he told me that I could already leave. A very clear and detailed invoice then appeared in my Alamo Insiders account the same day. My only complaint is that initially I was not advised of the gasoline options. I could have saved some money by going to refuel myself instead of paying $ 44 for the refueling charge. In addition, it should be noted that a fee of $ 20 apply if you are under 25 and a fee of $ 17.55 + $ 4.10 for the private location (airport parking). However, I already knew this in advance before I even got there. Basically, I wouldn't hesitate to do business with them again :) (Original) Très belle expérience :) J'avais réservé un véhicule au Alamo du centre ville pour le weekend de Pâques et on m'appelle le jour même pour me dire qu'il n'y avait plus d'auto disponible... Prise de panique je fais une réservation de dernière minute au Alamo de l'aéroport avec le accelerated check-in pour 4pm. Je suis arrivée 20 min d'avance et le monsieur a immédiatement vérifié mon permis et ma carte de crédit puis il m'a parlée de l'assurance. J'ai ensuite signé le contrat et la belle auto était entre mes mains en un rien de temps. L'auto était également d'une classe supérieure à celle dont j'avais réservée ! Pour le retour, c'était super. J'ai donné les clés au monsieur et il m'a dit que je pouvais déjà partir. Une facture très claire et détaillée est ensuite apparue dans mon compte Alamo Insiders le jour même. Ma seule plainte est le fait qu'au départ on ne m'a pas avisée des options d'essence. J'aurais pu sauver de l'argent en allant faire le plein moi-même à la place de payer 44$ pour le refueling charge. De plus, il est à noter que des frais de 20$ s'appliquent si vous avez moins de 25 ans et des frais de 17,55$ + 4,10$ pour l'emplacement privé (parking de l'aéroport). Cependant, je le savais déjà d'avance avant même d'arriver là bas. En gros, je n'hésiterais pas à refaire affaires avec eux :)

Amr Hefni

Although I rented before with Alamo last year, there's a clear difference from other companies even Enterprise (same group). The agent first didn't want to add my spouse on the contract despite having a copy of her permit and I always add her without problems claiming she should be present in person. Second he added a surcharge for her although she's my partner and all agencies in QC and perhaps everywhere in Canada do it without any charge. He only removed it after calling his colleague.

Naloel DZE

(Translated) A rental that went perfectly. Everything was booked from France. The pick-up was quick as was the delivery of the vehicle. The little extra a very nice upgrade: Chrysler 300c. (Original) Une location qui s'est déroulée idéalement. Tout a été réservé de France. La prise en charge a été rapide tout comme la remise du véhicule. Le petit plus un surclassement très agréable : Chrysler 300c.

Tim Simmons

The staff are fantastic and very helpful at the Montreal YUL airport location. They have a good selection of cars and even trucks.

Golden Leaf

Hell expensive

Brendon Paul

Quick and efficient on a Sunday night - great upgrade helps as well. Usually rent Hertz, but will consider Alamo in the future.

Jonathan Weizineau

(Translated) It's been more than 10 rentals that I made at this place and I would continue to do it for sure, the vehicles are always clean in good condition and very recent, I have never had any problems with the vehicles I highly recommend alamo for your car rentals !!! (Original) Cela fait plus de 10 locations que je fait a cet endroit et je continuerais d en faire c est certain ,es vehicules sont toujours propre en bon etat et très récent , je n ai jamais eu de problemes avec les vehicules je recommande fortement alamo pour vos locations de voiture !!!

Gav Peters

A really bad experience. They claimed damage to the car which I was unaware of, and didn't contact me at all during their "investigation" instead they passed my information to a debt collection agency who hounded me for payment on a charge that I had no way of disputing. Despite trying to contact them several times to discuss, none of my calls were answered or returned. Their system is so poor that they didn't actually have my details on file to give the collection agency. I learned a harsh lesson in doing the right thing. Don't use them if you have any expectation of customer service or hope that they will do right by you as a customer.

Alyssa Lip

Great customer service. I had pre booked a car and when I got there I was told that they no longer had the after hours drop box at this time due to thefts (Calgary wide). Without any argument required, the representative began problem solving for me after I explained there was no way I'd return in time (before noon) and would be unable to return the keys in the morning (I lived a $15 cab ride away). Alamo ultimately sent someone to my house the next day to pick up the keys! Very convenient, very professional. The car was great quality and the representative walked outside to record any scratches and bumps with me.

David Friedman

Car was good. I didn't have any problems with it. I wish the girl at the counter that waited on me was a bit friendlier but other than that it was an OK experience.

Ingrid U.

Flexible and good pricing. Be careful and book your car early for the holiday season as they run out of car fast. Book for an early pickup during that period To have access To a broader selection of cars(especially Premium cars). When you bring back your car check the receipt To see if they did not overcharged you. This happened to me and i am still waiting for the refund on my bank account. On a good side : service and customer representatives are really knowledgeable, helpful and patient.

Habib Rabiei

Very good car rental company.

sauthier emmanuel

(Translated) Fast and impeccable service, on several occasions a very professional welcome, great quality, choice, speed of handling, good vehicles from good recent brands, never had any problems, good competitive prices, I highly recommend, quick departure, perfect return ... good service, i will go back (Original) Service rapide et impeccable, a plusieurs reprise un acceuil tresprofessionel, une grande qulite,du choix , rapidite de prise en main,de bons vehicules de bonnes marques recentes,jamais eu de soucis, de bons prix competitifs,je recommande vivement, depart rapide, retour parfait... de bons service,jy retournerai

David Rossi

Top

Thibaut Mollier

Always great service and good cars !

Tamara Sault-Parise

(Translated) Car rental with Alamo is easy, fast. Never a problem. Wide time slot for booking at the airport no stress to bring back the car on weekends or public holidays. When any other agency has reduced hours. Advantageous rate when the reservation is made in advance. (Original) La location d auto avec Alamo est facile, rapide. Jamais de problème. Grande plage horaire pour la réservation a l aeroport aucun stress pour ramener l auto les fins de semaine ou journee férié. Lorsque toute autre agence a des heures reduites. Tarif avantageux lorsque la reservation est faite a l avances.

Weezie LC

Great prices!

glen robinson

Excellent service by Thierry! Very very helpful with my rental!

kanwal chadha

Great Staff and good variety of cars

Jose de la Plata

(Translated) Good attention and advice, they give you road map. (Original) Buena atención y asesoramiento, te dan mapa de carreteras.

Jon T

1000+ for 10 days

L Franco

Good service

Gerardo Monasterios

I've used the service several times. High quality attention, clean and good cars and. Easy to book and no delays.

Kamel Kh

Excellent service. we've got a free upgrade. Thank you

Allan

My cars interior was not cleaned I was compensated minimally

Mateus Magalhães

No complaints. Good service, fair prices.

Pierre Lemien

(Translated) Good (Original) Bien

Kai Platschke

nicest service at a car rental ever, and great spontaneous offer when we wanted a bigger car than booked. thank you!

Richard Accede

been with Alamo for years 12 years the service is really good , unfortunately they don’t have a fidelity card , but no complaint, best place to rent your car ever

DA Chavez

I have rented with Alamo countless times. Alamo can look me up in their database and see for themselves. I was just there recently on sat 17th of February. Ralph was not only extremely rude (worst customer service on his end) but he also didn’t advise me of the recent $250 hold. That was a key selling point with Alamo. I will strongly reconsider renting with Alamo again... very very disappointing.

Alex Remington

Keep in mind "It's Alamo"

Sivapriyan Sivakaran

Had a reservation at 5pm but they were late and got my rental at 6pm. The manager was absolutely amazing and started charging us from the following day. (We got 1 day free) and gave us 1 hour extra to return it. When we got the vehicle it was nice and clean. Unfortunately it was a basic trim model (maybe that explains the cheaper rental rates than others). Other than that, A1 and great customer service! Highly recommend!

Derek Zacharias

Great service from the front desk. Quick in and quick out; friendly and helpful staff! The car itself needed maintenance, not a smooth ride.

Raymond Franssen

Excellent value for money, and easy and cheap to extend the lease while travelling.

Omid Sarbishei

Car rental with Alamo at the Montreal airport has always been a great experience for me. Very nice agents unlike their neighbor rental desk at Budget and Avis, which probably have the most rude and unhappy agents hired for the job. Always pay a few dollars more and rent with Alamo at the Montreal airport. It is totally worth it.

Marie-Alice Mandich

Process went smoothly and we ended up with a Jeep, no issues

Gary Holloway

I rented a mini van and the windshield was cracked when. I noticed it the next day at the hotel, I called to tell them and the person I spoke to said I had to take it up with the manager and he was'nt in at the time. When I dropped the car of the return manager said he had to look at the video and talk to a man by the name of Chico. Chico said he never spoke to me and the manager said he would inform me of a desision. When we arrived home the was a message stating that he was making a claim on the windshield. I called several times to Alamo and left messages to call me, but two days have passed and no one has called. I am very disappointed in the service I received on this matter, apart that everything else was great.

armando rosas juarez

Very fast And good service

Francine Brassard

I have been dealing with Alamo Montreal airport twice lately and have been surprisingly happy with their service. There’s no pressure at the counter to sale you extra insurance or upgrade of any kind, the two cars I was given were in excellent conditions and the staff was kind and friendly. There’s no doubt in my mind that I will be dealing with them again in the future.

Sapphire Artistry

- Great customer service - works quickly so you're in and out - convenient

Chennny Hu

Booked a full-size car a week in advance, landed in destination, nobody is working, no full size car available. Now calling their downtown location and again no ones picking up. So disappointed.

Anton Kuteyev

Alamo representatives, as always in my experience, provided superior service. They went above and beyond to accommodate our needs. We were traveling with two kids, our skies and luggage, and that help was very appreciated. Thank you Alamo

Sarai Navarro

The manager at the branch in downtown Calgary was rude and our car wasn’t available even though we booked it two weeks in advance.

Debra Charnuski

Clean car and great customer service. Staff here went above and beyond when I got lost trying to find their location and even though they just closed the door they opened up and processed my rental. Very grateful!

defy app

(Translated) Super service, quick and easy return of the vehicle. (Original) Super Service, schnelle und unkomplizierte Rückgabe des Fahrzeugs.

Olivier M

Rented cars twice at this location, never disappoints

Rémi Pepin

(Translated) Fast service. Easy to find (Original) Service rapide. Facile à trouver

Sholeh Atash

The service was good and they helped when I asked for a car that has USB phone charges. The only confusing part was finding the actual office when landed I wish there were more signs to let people know where the pick up office was. The drop off was easy as well, I booked my car through Expedia and though everything was paid but when I was about to pick up the car I was charge couple of extra charges that I was not aware of.

peter m

Great customer service. Picked up my reserved car at the airport with no issues at all.

Patrick Miles

Although the service was fine, again, I was not able to get the car that I had asked for

Natasha A

Derek was a pleasure to speak with!! Great customer service skills, very kind and knowledgeable! He was very very enthusiastic & understanding. Willingness to help was definitely there & has a lot of patience! Overall experience was phenomenal. Got a very clean 2021 Elantra. It wasn't a basic model even though that's what you normally get at car rentals now a days. Not a single dust particle or grime. They did a great job at maintaining their vehicles. Finding the way in was confusing as there's constant construction around the airport and the customer service line is a nightmare to reach. Other than that, I have no complaints! Definitely will be renting from them again.

David Brown

Wow - great service! I have been renting here for a while and always get good service. But this time there was a tiny problem with the car - I could not connect my phone using bluetooth. I brought it back and they gave me a new car within ten minutes! No, that was not a typo. I drove up, explained the problem, the employee ran out to get someone to help me, and eight or nine minutes later I was driving away in my bluetooth-working car. Merci hommes d'Alamo!

Registrar VRCMHA

Great experience all around! Fast and friendly service.

Alain Tanguay

(Translated) Excellent service and very competitive prices. Thank you. (Original) Excellent service et prix très compétitifs. Merci.

Warren B

I always go through hotwire Canada and get great deals. Alamo customer service is friendly and great too. No problems just has yet! 10/10

Xtina

Always fast and with friendly service. Never any issues:) Best rental company out of all of them, by far!

Mathieu De Tonnac

(Translated) Affable staff BUT as usual if we are not careful we easily bill you for a range of upgraded cars ???? (Original) Personnel affable MAIS comme d'habitude si on fait pas attention on vous facture facilement une gamme de voiture surclassé ????

Jiri Petr (Froz3nPenquin99)

Great servis as ussually. Our 5th roadtrip with car from Alamo. Always happy. Can't wait for next adventure with theirs car.

문종천

Service is good and price is cheap. Nice experience!

Elena San Pietrini

The personal was nice and attentive. I forgot my leather jacket in the rented car and they called us right away so that I could recover it. I appreciate honesty in every service.

Christian

(Translated) Quick release of the car, nice new car. No pointless upselling attempts, clear recommendation. (Original) Schnelle Ausgabe des Autos, schönes neues Auto. Keine sinnlosen Upselling Versuche, klare Empfehlung.

Philippe Baguette

Car was good and did answer perfectly to my needs. Fair prices.

Fabrice Ravier B.

Great company, great customer service especially of the Montreal Airport location. Keep up the good work guys.

Diego Manfre

They have an excellent service and cars in perfect conditions

Alina Yee

Always pleasant to rent my car at Alamo. People were very nice, and courtesy. Will certainly going back again!!

Scott Friars

We reserved a Jeep Wrangler for our March Break family ski trip to Mont Tremblant. The vehicle was new, clean and ready for us when we arrived. The Alamo employee was friendly and efficient and we were on our way within 15 minutes of arrival. The vehicle return at the airport went smoothly as well. The signage was easy to navigate to the rental car returns area in the airport parking garage. The employee quickly scanned the vehicle as returned, checked the fuel level as full and we were on our way into the terminal to fly home. Overall a great experience with Alamo at the Montreal Airport.

vaibhav kathiriya

The service was quick, efficient and excellent..!!! The car was new with winter tires on it, Helped a lot to reach 700 km away in snow storm..!!!

Tao Li

4th time to choose Alamo (Hawaii and in Canada) always a happy experience!

Jérémi PINAGOT

(Translated) Very welcoming staff (Original) Personnel très accueillant

Jamie Ross

Staff was friendly, car was ready and just as we ordered.

Susan Borget

Always like renting out of Trudeau airport, pricey but very convenient. One complaint though. As a repeat customer and Alamo insider, why can't we reserve a specific model of car that we prefer?? We didn't care for the last car provided to us, a Buick Verano. Thank you. Bart Borget

Jimena Gteruel

Gurmit thank for you great service she give us a good car and a great service!! Alamo Airport calgary

Randy Robleto

Excellent service at the front desk informed all aspects of the rental including the always confusing information about insurance options. Waiting time was acording to expectations. Car was a brand new, excellent conditions. Reception at return and billing were according to expectations as well. Please inform alamo insiders clients that they should go to the front desk at this station (YUL Airport) anyway, and not going direct to the kiosk inside to get the keys.

Sergio Chaparro

The person at the airport did not do the car check when I went to pick it up. Because of previous experiences I knew we it is important to do it, so I had to ask him to check with me for some scratches so he filled the car check form. Thank to that when I returned the car, the person in charge told me about the scratches and I showed them the car drawing with the confirmation that they were there already. Also the car did not have a shovel, only winter broom.

Seena

Nice car, fast check in and out

Shibu Lawrance

The guys were outstanding- I know I rented from yyc for over 10 years they are amazing too. These guys at 17 ave went beyond to help me. This Covid caused some much in people’s lives yet they did their best to Serve the customers. I’m making this place as my new rental place. Thank you guys for your hard work with a smile.

Carole Schummer

We have a rental car from Alamo in Vancouver and came in here for a chip in the windshield. The staff was sort friendly and elaborated the possible solutions with us. We were very happy about the service and helpfulness of the staff. Thank you! Greetings Robin and Carole

SAM LAM

Very bad service, they charged me $18 for gaz after I refilled the car!!! Management was no helpful

Yu A

Pretty much all rent-a-car companies are same but Alamo is probably better than others in terms of front desk service. Nice and quick.

Guy Leblond

No hassle 3 week rental for a luxury car from San Francisco to LA. Great price with a 3 minutes check out.

Esther L

Always like Alamo rental, they always have lots of car choice, love it

Dave L

It would have been nice to know they weren't going to be open for the early return flight.

Vincent Fréchette

(Translated) Fuzzy information, pressure for upsell (Original) Informations floues, pression pour upsell

Alexander Gubski

We had an unfortunate accident while on our family vacation. When my wife rolled and broke her ankle we were many hundreds of kilometers from the Montreal airport. Returning the car in our circumstances was impossible as my wife was just released from hospital after surgery. Alamo station manager in Montreal has kindly allowed us to return the car in Sydney, where there was even no Alamo station. This kind of service is hard to find these days! Taking my hat off. Thanks a lot!

Corrado SEDMAK

(Translated) Reception on departure and return, super fast, simple and new cars ... The summer was just out of the factory, again with protective films and 20 km on the counter! (Original) Réception au départ et au retour, super vite, simple et voitures neuves... La notre été juste sortie d'usine, encore avec des films de protection et 20 km au compteur !!!

Markus Pander

(Translated) Alamo, no thanks! Very child-unfriendly and not very customer-oriented, over 1,000 CAD for a GPS and two child seats. We rented a car through ADAC Germany in Montreal (at Alamo) from April 3rd, 2018 to June 23rd, 2018. Alamo made three rental contracts out of this. We then rented two child seats and a navigation device on site. The Alamo employee confirmed to us when renting the car that the rental fees for child seats and navigation devices are fixed rates for the entire rental period. So we initially paid the fees of 140 CAD (child seats) and 77 CAD (navigation device) as a “one-off” fee. Then in the middle of May we experienced the first surprise. For the second rental period (May 2nd, 2018 to June 2nd, 2018), a further CAD 447 was automatically debited from our credit card. We were partially reimbursed this amount after personal consultation with Mr. Mircea Dan. After returning the vehicle, we experience the next surprise. Our credit card was charged again for $ 488.30. So we paid for child seats and navigation devices three times. From our point of view, this is fraud. We tried to resolve the matter directly with the Alamo, but it was unsuccessful. We have also been trying to get a reverse booking through the ADAC since June 30, 2018, no reaction! Despite multiple attempts to date (August 30, 2018), no response has been received by email or phone. We now have to pay almost € 890 (!) (CAD 1,343.40) for the child seats and a navigation device as rent. For this price we could have bought several child seats and navigation devices. Despite multiple inquiries by e-mail and by phone, neither Alamo nor the ADAC comment on the debits on our credit card. We have already tried to clarify the matter by email with Mr. Mircea Dan (Assistant Directeur Station Manager Aeroport Int de Montreal) and with the ADAC. To date we have not received any feedback. (Original) Alamo, nein Danke! Sehr kinderunfreundlich und wenig kundenorientiert über 1.000 CAD für ein GPS und zwei Kindersitze. Wir haben über den ADAC Deutschland in Montreal (bei Alamo) ein Auto vom 03.04.2018 bis zum 23.06.2018 gemietet. Daraus hat Alamo drei Mietverträge gemacht. Vor Ort haben wir dann noch zwei Kindersitze und ein Navigationsgerät gemietet. Der Mitarbeiter von Alamo hat uns bei der Anmietung bestätigt, dass die Mietgebühren für Kindersitze und Navigationsgerät fixe Raten für die gesamte Mietzeit sind. Somit haben wir zunächst „einmalig“ die Gebühren in Höhe von 140 CAD (Kindersitze) sowie 77 CAD (Navigationsgerät) bezahlt. Mitte Mai erlebten wir dann die erste Überraschung. Für den zweiten Mietzeitraum (02.05.2018 bis 02.06.2018) wurden uns über die Kreditkarte automatisch weitere 447 CAD abgebucht. Diesen Betrag haben wir nach persönlicher Rücksprache mit Herrn Mircea Dan teilweise erstattet bekommen. Nach der Rückgabe des Fahrzeugs erleben wir dann die nächste Überraschung. Unsere Kreditkarte wurde erneut mit einem Betrag von 488,30 CAD belastet. Somit haben wir Kindersitze und Navigationsgerät drei mal bezahlt. Dies ist aus unserer Sicht Betrug. Wir haben versucht die Angelegenheit mit Alamo direkt zu klären, kein Erfolg. Auch über den ADAC versuchen wir seit dem 30.06.2018 eine Rückbuchung herbeizuführen, keine Reaktion! Per Mail und per Telefon ist trotz mehrfacher Versuche bis heute (30.08.2018) keine Antwort eingegangen. Wir haben jetzt nahezu 890 € Euro(!) (1.343,40 CAD) für die Kindersitze und ein Navigationsgerät als Miete bezahlen. Für diesen Preis hätten wir mehrere Kindersitze und Navigationsgeräte kaufen können. Trotz mehrfacher Rückfrage per Mail sowie per Telefon äußert sich weder Alamo selbst, noch der ADAC zu den Abbuchungen auf unserer Kreditkarte. Wir haben bereits versucht die Angelegenheit per Mail mit Herrn Mircea Dan (Assistant Directeur Station Manager Aeroport Int de Montreal) sowie mit dem ADAC zu klären. Bis heute haben wir keine Rückmeldung erhalten.

Mattieu

(Translated) To take a first car is to see that it is not clean to ask for another one and to see the same thing unacceptable !! (Original) Prendre une première voiture est voir qu'elle est pas propre en demander une autre et voir la même chose inacceptable !!

Bernise Luzincourt

Very friendly people. Very helpful!

Hi Champ

Good experience, great company, and best prices. I really love it, the take out and the delivery process of the car took me just 5 minutes. I recommend this company and I will rent from it again.

Amyn Lakhani

Excellent service. Give them a try, I think you'll feel the same way. Their manager Ashok is a stand up guy.

isabelle auriat

(Translated) I was a victim of forced sale at Alamo Montreal. That's how it happened. I arrive at the Alamo counter to pick up a car that for me is already fully paid and booked for several months. I am a little tired after a waking up at 4 am and a Bordeaux - Montreal which makes me accumulate 7 hours of flight and 6 jet lag. At the counter I am told in bad French that I did not take insurance without deductible and for $ 100 I take it. The gentleman takes the borrowing of my credit card and gives me my bill that I dispense with watching. Well hurt me, because in addition to my purchase I was also charged roadside assistance protection insurance at $ 146 + $ 40 rental premium (I do not even know what that means ...). Add to all this the taxes and here I am deducted from: 336.35 $ Thank you Alamo !!!! (Original) J'ai été victime de vente forcée chez alamo Montréal. Voilà comment cela s'est passé. J'arrive au comptoir Alamo pour récupérer une voiture qui pour moi est déjà entièrement payée et réservée depuis plusieurs mois. Je suis quel que peu défraîchie après un reveil à 4 h du matin et un Bordeaux - Montréal qui me font cumuler 7 heures de vol et 6 de décalage horaire. Au comptoir on m'annonce dans un mauvais français que je n'ai pas pris l'assurance sans franchise et pour 100 $ je la prends. Le monsieur prend l'emprunte de ma carte bleu et me donne ma facture que je me dispense de regarder. Bien mal m'en a pris, car en plus de mon achat on m'a aussi facturé une assurance roadside assistance protection à 146$ + 40$ de prime location (je ne sais même pas ce que cela veut dire ...). Ajoutez à tout cela les taxes et me voilà prélevée de : 336.35 $ Merci Alamo !!!!

Philippe Brou

Somewhat inconsistent level of equipment on vehicles at least in the compact SUV category from YUL Sometimes received an amazingly well equipped Nissan Rogue SUV (with automated lane tracking / steering) when I booked a Compact SUV for a very reasonable price. The last week I got an equally well equipped Ford Ecosport AWD Titanium but this weekend, in the same fare category, in ended up with a very poorly equipped Nissan Kicks without AWD, and extremely basic comfort trim; the bottom rung in the economy category. I did pay a premium of 50% over the standard car category for what is basically is higher roofline low end Sentra. Cars though are always clean and in good shape.

Yvon Tig

(Translated) Good services (Original) Bon services

Scholl

(Translated) Everything very professional. The collection and the return were each a matter of a few minutes. (Original) Alles sehr professionell. Das Abholen und die Rückgabe waren jeweils eine Sache von wenigen Minuten.

JiDii O'Alowra

(Translated) fast service / good rate / free upgrade ... good general experience (Original) service rapide / bon tarif / et surclassement gratuit ... bonne expérience générale

Stéphane D

(Translated) Best price found and A1 customer service. I had to wait 10 minutes for my vehicle to be ready and the manager gave me a discount. Much appreciated. Thank you! (Original) Meilleur prix trouvé et service à la clientèle A1. J'ai dû attendre 10 minutes que mon vehicule soit prêt et le manager m'a donné un rabais. Très apprécié. Merci!

HLS SC

(Translated) Bad and expensive (Original) Malo y caro

dornala prashanth

The worst service of car rental i have ever experienced. Actually I was there by my reservation time 11pm the guy he closed the office and he was about to going home he was in his car and I said him that I have the reservation and I was here by my reservation time. Then he said sorry we are closed and I can't help and I immediately contact the costumer service they tried to help but I thought they can't do anything in phone rather saying cancel the booking or modify the booking. I suggest not to use service......

Guru Ganesh S

Fair price. Cheaper than other car rentals. Cars are good and mostly they have new ones. On an average of 20k kms.

Gleb Gomberg

Rami, thank you for a great service!

Gauthier

(Translated) Scam! When I am told at the reception when receiving the keys of the vehicle that "everything was settled sir, we just need your credit card for the deposit" to finally find that $ 55 (+ 1 € of fees of buying CB abroad) was used without my permission. Following my call for reimbursement, I am told that "sorry sir, your reservation does not exist", so like all rental companies you are dishonest and enjoy a carelessness of the customer to steal. Thief. #rend the money (Original) Escroquerie ! Lorsqu'on me dit à l'accueil lors de la réception des clés du véhicule que «tout a été réglé monsieur, il nous faut juste votre carte bancaire pour la caution» pour au final découvrir que 55$ (+1€ de frais d'achat CB à l'étranger) on été utilisé sans ma permission. Suite à mon appel pour me faire rembourser, on m'annonce que «désolé monsieur, votre réservation n'existe pas», donc comme toutes les sociétés de location vous êtes malhonnête et profitez d'une inattention du client pour le dérober. Voleur. #rend l'argent

Isabelle Proulx

Great customer service for pick-up and return, tha car was clean inside-out, Thank you!

Hjörtur Líndal Stefánsson

I rent cars pretty regularly and I consistently get excellent service at the Alamo desk. The staff is super friendly and helpful and the cars are always new and very nice.

David Sintasath

Excellent service. Very quick check-out at the airport.

Melinda Aspell

Alamo is my go to rental company as they’re usually very reasonably priced and have a nice selection of vehicles. The SUVi rented this time left much to be desired. The vehicle had not been cleaned, one of the headlights was not working and the wipers barely cleared the window. I also noticed an issue with the acceleration be sticky one minute and sort of taking off on its own the next. When I dropped the car off the guy was very taken aback when it told him about the issues. He acted almost as if it was a personal insult against him. I just thought they might like to know so they could fix the issues.

Roger Yazbeck

All was excellent as advertised

James Canitz

Easy check in and access to vehicles at the airport.

Muhammad MQ

Great service, courteous and professional.

Muhammad MQ

Great service, courteous and professional.

Jaehoon Lee

Superb services ! super friendly ! guaranteed price matching ! This is the second time I rented a large SUV with huge satisfaction at this location. They`re honest and so friendly. They tried very hard to match the price and car option that I wanted. I`m definitely going to rent a car again in the future at this location for sure.

Alaa Aboulhoda

Not as Good as other Alamo locations I'm an Alamo insider for a long time and have rented cars in Calgary and Winnipeg many times and the service has always been great. In Montreal it is another story! The customer service at Montreal airport is very bad. I rented a car and returned it on time and took my flight back to Winnipeg to discover that they billed me more than I signed for. I called them to ask about that, the person on the phone said he will ask in the office about that and will call me back... he did not call back. I called again asking about what happened. They answered the phone and kept me on hold forever and never came back to me. I will never rent Alamo in Montreal again

Inshan Allie

Trash service. Made a reservation for 5pm. At 4:57pm, while we're a few minutes away from picking up our rental, they called and said they have no vehicles. Had to rent a vehicle for 4x the price from Avis. Complete BS. How can you reserve a car and you get advised 3 min before that it not available. Garbage garbage garbage!!!!

Randorn Canis

Overbooked rentals. Out a nights hotel, and lost a job. Keep out of your plans, because they may not plan on holding your reservation.

Dominique Czerednikow

WORST place to rent a car EVER! This is the most unprofessional car rental company I have ever dealt with. This is the experience I have undergone from renting a car for 1 day from Almao After renting a car for less then 24hr Alamo has debited my debit card without my consent and in violation of the condition of our contract. And has managed to take over $4000 from my account. Almao claimed a false damage by email in order to justify this illegal withdrawal. Almao gave me 48hrs to agree or disagree. How can they justify this without any substance and not even the mention of a damage? Is this bad faith and them to trying to make me panic? After several days and my outright rejection of this unqualified damage and countless emails Alamo ended up sending me a report mentioning a dent on the passenger door, without any photo or even a mention on the diagram where this damage is. I do not call this a report and Alamo was not capable of sending me photos before any repair. This is proof of what they have taken from me is an extreme accumulation of bad faith and shows their intent right from the start. I receive an email today saying they will take 60 days to analyse the situation! This tactic of trapping your one day customer and withholding his money for months is illegal and unethical. I am publishing my story so that future customers can judge for themselves whether they want to rent a car from Alamo! Don't forget Alamo and Enterprise Car Rental are the same company. Whatever time it takes I am going to get my money back!

Luca Giordano

Amazing as always. Quick service, very flexible and helpful at finding the lowest price, and the vehicles are exceptional. Often underrated company. The only choice if you ask me.

Robert Edilber

(Translated) A new car, nice people, last minute help not to miss my flight ... Cool! (Original) Une voiture neuve, des gens sympas, une aide dernière minute pour ne pas me faire rater mon vol... Cool !

Jason Wang

Extremely bad service and communication on their behalf. While trying to book a car by phone multiple times they keep making a reservation confirmation and lying to me that there is a car there but when I arrived at the airport there was no car to be rented. Do not rely on the call center, they never communicate with each other. Had to waste my time and cancel many events afterwards and given me tons of stress

Amin Marshal

Wasted my time twice because of their stupid policies. Don't recommend at all.

Marcello Dellavance

(Translated) I have been a customer for three years and we have always had good experiences with the Alamo. New cars, good service and great prices. The only thing I miss is a special plan for customers who use the service frequently. I recommend to all my friends. (Original) Je suis un client depuis trois ans et nous avons toujours eu de bonnes expériences avec l'Alamo. Nouvelles voitures, un bon service et de grands prix. La seule chose qui me manque est un plan spécial pour les clients qui utilisent le service fréquemment. Je recommande à tous mes amis.

Lucas Antonio Girelli

Made a reservation for 67/day + insurance (38/day). Got the car for three days and my bill was 437 after all the fees (airport fee, tire recovery fees etc). I didn't want any dolar back, just wanted to know what were the charges about and just got rude treatment from the crew, no answers, no attention, no good customer service only sarcastic faces. (I already worked in cstmr service).

Nael Yasin CPA, CGA

First time but great experience one of the best rental car for the price speed in pick up and drop off nothing to compare Definitely will be my first consideration next time I am looking for rental

R S

(Translated) i booked a car at montreal airport once i was the manager i said he didn't get a car and he can do nothing we must avoid it (Original) j ai reserve une une voiture a l aeroport de montreal une fois je suis labas le gerant m a dis qu il n obt pas de voiture et il peut rien faire il faut l eviter

jennylon2011

Love the fast service and waited not even more than 1 minute and the car is waiting outside. Got a nice car ????

Leah Hayward

I can't remember the last time I received such excellent customer service. The staff and management at Alamo treated me with exceptional courtesy, friendliness, flexibility, and understanding, even when I made a major mistake with my booking. I give them my highest recommendation; they've earned a customer for life.

Martin Lariviere

Service was good, easy. Car seats were stained, car smelled . Good price.

Martin Gagnon

(Translated) Rent a Pathfînder with a disgusting interior !!! It costs you $ 500 to walk with a car that is uncleaned inside! Rent to avoid !!! (Original) Location d'un Pathfînder avec un intérieur dégueulasse !!! Ca vous coute 500 $ pour vous promener avec une voiture qui est non nettoyé à l'intérieur !!! Location à éviter !!!

David P.

Good, clean, and quality vehicles of your choices

Luc Van Doorsselaere

(Translated) Excellent service ???? very satisfied ???? (Original) Prima service ????heel tevreden ????

Edwidge Cavanna

Your agent at the Airport of Montréal was so helpful and courteous. She is really an asset for your company. Thank you again for the great service.

Andy Fontana

Great

Antonio Ortega

(Translated) It was fine, no problem with the car, there was just a little darling piece of the window cleaner that was detached, put back in and it came out afterwards .. nothing serious because it couldn't .. A flat, when returning the car, I passed the service station to fill up with gas, I talk about it with the person who receives the car and explains to me to charge me 1/4 that missed. . I was surprised when he asked me to give him money to do it without notifying the officials, on the pretext that it would be more expensive with them ... I refused ???? .. otherwise my experience has been very good. (Original) Elle a été très bien, pas de problème avec la voiture, il y avait juste une petite pièce en chouchou du nettoyeur de vitre qui était détaché, remis et il est ressorti après.. rien de grave car il ne pouvait pas.. Un bémol, au moment de rendre la voiture , j'ai dépassé la station de service pour faire le plein d'essence, j'en parle avec la personne qui reçois la voiture et lui explique de me charger 1/4 qui manqué. . J'ai étais surpris lorsqu'il m'a demandé de lui donner de l'argent pour le faire sans prévenir les responsables, sous prétexte que cela serait davantage chère avec eux...jai refusé ???? .. sinon mon expérience a été très bien.

Ashok Pawar

Called them to check my booking for a mini Van and the person on phone said they cannot guarantee as they are short of Vans, even after confirming and paying them $1500/week that too 2 months in advance ! She also tried to switch me to a truck ! I told her that we have 6 people and lot of luggage, so then she warned it might take them hours to find me a Van from other partners. Why do they over book and take our money and mislead us ? Not happy

Hector Castellanos

B's company

Lechevalblanc Louiscroivébaton

(Translated) Very very good ! Good car good service! (Original) Très très bien ! Bonne voiture bon service !

Sami Alfarook

Avoid at all cost. Worst service ever. They confirmed my reservation then when I arrived they told me they do not have any car available. Well, other companies just said they don't have availability. Why did they let me set my plans and miss my appointment?!! They abuse the pandemic excuse. Looking back at other reviews it seems it is the case for most people. Rude lady told me to be practical and try to find a car from another company! Well let's all be practical from now on. It is the same management in the airport as National and Enterprise so be careful.

Julia Gunkel

(Translated) Simple and uncomplicated transaction, good price, good car. Overall, very satisfied. I can only recommend it especially for Canada or USA travel (Original) Einfache und unkomplizierte Abwicklung, guter Preis, gutes Auto. Waren insgesamt sehr zufrieden. Kann ich nur empfehlen vorallem für Kanada oder USA Reisen

Towand Pal

Great service and good cars, very clean and nearly new. Very convenient when we return from a trip, we rent a car to go home...

Andrew Sears

Service at pick-up was as expected - quick as I had already checked-in online; the SUV was in good condition and no issues. What really stood out for us was how one of the staff members at rental return went well above and beyond his job (sorry I didn't catch his name in the crazy rush). We were in a mad dash to make our flight with two young children. The Alamo employee pushed/ran with our luggage to the terminal and brought us right to the airline counter to help ensure we made our flight...which we did. Hope this thank you reaches you. Cheers

Jean-Marie Mariez

Excellent services from the staff.

T O

Had an AWESOME service! Harry if I’m not mistaken was his name. Harry stayed overtime to help me out, we got there at closing hours and he still stayed ! Had this awesome service on June 23rd 2019 at approx 1h30Am

Pawan Singh

ZERO STARS CALLED ME 30mins before pickup timw to inform me the vehicle I booked 3 weeks earlier is not available.. Had to rent with someone else for double the price because it was same day pickup AVOID THEM IF YOU DONT WANT TO MESS UP WITH YOUR VACATION PLAN

Peter Smith

Thank you for inviting me to provide a review of my recent rental. I chose to rent from Alamo because of the excellent service I have experienced in the past. Unfortunately I cannot say the same this time. The service provided by the agent was courteous. However, it left a lot to be desired. Since my personal vehicle is a Prius C, I tried to rent a small vehicle. When I have rented vehicles in the past I was usually given the opportunity to choose the type of vehicle. To my surprise the agent simply indicated that my rental vehicle was a full-size Dodge Charger. He indicated where the vehicle was parked and sent us on our way without any further information. I was left on my own to discover how to start the vehicle, open the trunk, open the gas tank, adjust the seats and turn on the heat. Needless to say, my experience with Alamo this time has left a very negative impression. I certainly do not wish to repeat this experience the next time I rent a vehicle.

Marvin Raizer

Booked car rental online with Alamo and arrived at Dorval Airport to pickup the car I was informed that I had to give Alamo an additional $400.00 Security Deposit. I was shocked that I was not informed about the $400.00 Security Deposit online. What I found very disturbing that when the car was given to me I visually checked the car for damages and noticed a scratch on the right front fender which was not on my document.I informed the employee about the scratch and he mentioned it was in their system. I requested that he write the scratch on the right front fender on the document. Had I not checked the car, upon returning the car to Alamo I could have lost all or part my $400.00 Security Deposit for damages. I found the transaction to be Unethical.

Tania Araiza Romero

Calgary Downtown branch provided terrible customer service. Had a very unpleasant experience.

N. M.

AVOID Alamo!!!! I had an accident, and Alamo was very quick in taking the deductible (less than 10 seconds). However, it takes them more than 70 days (I'm still waiting) to provide me with a simple invoice of the actual costs of the damage. Without this I cannot claim back the deductible from my insurance company. You see, they make it pain for you to get money back from your own insurance company, so they can sell their overpriced insurance. The only thing they do is keep saying please reach out to this email address (see other negative comments below), so we can have a closer look. At the end, you get a generic answer saying please reach out to DRU, thats the department I'm waiting for more than 70 days to get an answer even though I keep asking them on a weekly basis for an update - they just keep total silence. AVOID Alamo!!!!

stan ley

Poor customer service , agent forces you to take additional things that you dont need .o got a receipt for 284.73$ but got charged additional 99.67$ . I call them but rude agent refused to listen to what I have to say and start yelling like I'm a dumb person . K ask the agent not to tell at me she hung up the phone. I strongly do not recommend this company all my friends warned me prior the booking but curiosity kill the cat . Do not what's so ever book with alarmo . I will ask my company that I work for to remove this company from our cooperate deals for our employees . This is not the way they should treat a client . I got robbed 99.67$ from alarmo they can keep the money . Even from when I was picking up the car agent was rude and forcing me to add things and gave false informations . Be aware of this company .

Jerry Biney

Great place to rent a car the employees are very friendly they always go above and beyond.Thanks Alamo

Denis Hebert

Worst service ever, tried to say I was swearing when I asked to speak to a manager about the rental agreement papers and then hung up on me, so I had to drive to the airport which was 3 hours away from where I was just to get the rental agreement papers and then drive back Not again Alamo

Margaret Mardirossian

Disappointing service! I specifically had reserved a Camry because I have an ill aging parent that I need to drive and they can't step up into an SUV. As I was waiting in line for 35 minutes (!) I could hear Thanh Le, the customer rep, give away the Camry. When I arrived to the counter, I mentioned that I could not have an SUV. He said it would be a 30 minute wait. He had given away the Camry to the person ahead of me. It is late in the evening. What is the point of reserving if they're giving away the cars that have been reserved! Never again!

Katie Shaw

Do NOT make a reservation here. Made a reservation 5 months ago for our honeymoon to show up for them not to have a car for us, with no estimation of when we could get a car. In fact, said it could be days. So incredibly disappointing and an awful way to start our trip.

Grégory Butheau

(Translated) I have always had almost new vehicles, and in very good condition (many options, maintenance done, clean) quickly. It is true that for insurance they can be insistent (for example I already have insurance with my credit card but they insist to know if we still want to take a second insurance ...). Overall the team is better than the competition level and I go back willingly. (Original) J'ai toujours eu des véhicules presque neufs, et en très bon état (nombreuses options, entretien fait, propres) rapidement. Il est vrai que pour les assurances ils peuvent être insistants (par exemple j'ai déjà des assurances par ailleurs avec ma carte de crédit mais ils insistent pour savoir si on veut quand même prendre une deuxième assurance ...). Globalement l'équipe est meilleure que la concurrence niveau courtoisie et j'y retourne volontiers.

Martin Dr. Braun

(Translated) Super nice the new and clean car (Original) Super gentil la voiture neuve et propre

Henri Pellicer

Excellent service, value for money and quality of cars provided. I was a loyal Avis customer for years but this experience will likely make me reconsider my alligance to Avis.

l mac

Prepaid for fuel in rental. Was told I would only be charged for the amount that was used. Drove less than 100km in a small 4 cylinder car and was charged for a full tank of fuel (over $70 just for fuel). Use a different company if you have the option.

Victor Chan

William and Kam are wonderful to work with. They are enthusiastic and helpful, especially in catering to my car rental needs. Highly recommended.

Karina Bates

The manager at the Downtown Calgary location refused to rent us a van because the system “didn’t let him proceed to the next step” and he didn’t want to write a contract manually. Then he proceeded to laugh at me when explaining. A whole day ruined because of terrible customer service.

JIAN KIM

Nice, except they rendered me with the Optima. Which I see everyday in my country.

Jamil Al Jamal

Good company. Moderate prices. Greeting to Mr. Lucia

John Renalds

I give this place 5 stars very nice people and the price was rite

L R Chen

Easy access from Montreal airport arrival. Got car as reserved and quick pickup process.

M D

Wish I knew the name of the employee who helped me on Friday, as he was a pleasure to deal with. He quickly helped secure a similar vehicle when the one I had booked was not available. I returned to the downtown location and that employee was also efficient and friendly. Renting cars can be a pain, but customer service makes all the difference! Keep it up ????

richard prince

(Translated) Rental compliant Please take a credit card (Original) Conforme à la location Attention prévoir carte de crédit

Tamara Wiseman

Easiest drop ever

Mohsen Gh

Stay away from this place if you are looking for good service(especially luxury cars) and on time. Rude staff and they don’t care about customer satisfaction at all!

DAVID DEBOND

Absolutely worst rental experience. Rep lost my reservation, after finding it no apology. Then sign the contracts and wait over half an hour for the car to be "brought around" . There was a bunch of unhappy people waiting for cars, u have never seen anything like it. Horrible!

Peter Weichler

The pickup and drop off were efficient and straightforward.

Davidnat Soussan

Very good

Manoj Dasani

Superb and friendly customer service, fast check-out. No gimmicks

Anne Bella-Zu

Very good service everytime I rent there

Sammy

This is the worst car rental ever. Me and my family did 5 car reservation. They saw that we had the same last name and assume that it was the same person. So there was not enough car for us. And i reserved the car at 11pm and returned the car at 10:58. I saw the cashier leaves so they charged me an extra day. I called them and they told me that i was in front of the office at 11:01. I will never rent on this car rental again.

Geneviève Gillon

(Translated) Too bad we did not have more explanations. If not, car impeccable and very economical. (Original) Dommage qu'au départ nous n'avons pas eu plus d'explications. Si non , voiture impeccable et très économique.

anchit bhatia

The winter tyres were worn out, while the vehicle was parked on a tilted parking, it slipped into another vehicle. I can see tyres rubber coming out already. Very dangerous to drive in winter. I don't recommend Alamo going forward to anyone.

Tony Yachuk

The location is a nightmare to find to return the car and trying to find a gas station nearby was difficult. Gas up 20km out.

Allen Krueger

Very busy. Did not care to take time to explain what was expected on return other than the gas.

Edwina

(Translated) First time I rent at Alamo and it will be the last. Several levies on my French account and when I call the company to have explanations they answer you they do not know. Never again ! I strongly advise against! (Original) Première fois que je loue chez Alamo et ça sera la dernière. Plusieurs prélèvement sur mon compte français et quand j'appel la société pour avoir des explications ils vous répondent qu'ils ne savent pas. Plus jamais ! Je déconseille fortement !

Alice Jones

Long wait for cars, unenthusiastic person at service desk, paid more for intermediate car got a Chevy Cruze (didn't feel like good enough car for that class and boot too small for large suitcases). Signed up to Alamo club before booking to get free additional driver deal...person at desk said you only get this on second car you book (didn't say that on webpage)...don't bother folks with signing up for that, it's a scam!

Marie Mendoza

Low prices, good and friendly service. Fast and easy steps. The only down part is the car itself. The steering wheel needed an alignment, the car smelled like someone's been living in it. Other than that, it did the job.

Ian Jaslow

Had the pleasure of renting a car from Alamo and was greeted with a smile and a very good experience. Vehicle leased was clean and very comfortable. Will definitely use Alamo again in the near future.

Rick Beattie

The vehicle was wonderful to drive. Very comfortable and plenty of room for four adults. Would certainly recommend the vehicle and Alamo.

zezo l

Good reception. Their price is excellent

Jonas Knemeyer

If uncoils give less than one star I would. Worst customer service. I’ve booked with Alamo for the last 11 years and at least 18times. Now we booked a car and asked if we can get a mini van seeing as we travel with 2 kids. Only answer we get is „no we don’t have bigger cars“ there was no interest in trying to fix the situation. When I asked if there is any solution because we travel with 2 small kids and had a long flight. It was just „no“. When we saw that we can now book a bigger car online the manager told my wife „if you book a big car now I’ll cancel the booking“. And when we asked if there are cars coming in the next days so we’d manage a day here without a car the answer was „i don’t know, maybe“. Avis and hertz both hat vans available so we went to them. As an over a decade long customer and Alamo insider that was beyond disappointing and I’m not sure I’ll book over them in Montreal again!

pierre solomalala

(Translated) Very professional and upgrades you if the car is not available (Original) Très professionnel et vous surclasse si la voiture n est pas dispo

Shirley Barnard

As always customer service was the best! Alamo's practice of letting their customers pick their car is great.

glenn tecson

Good Service and Staff are kind

Michel Hoessly

No issue with car or pick up and delivery. Rented a minivan for 2 days. Was told at pick up and later called Alamo 800 number to confirm that my 22 year old daughter could be added as a driver. I was surprised and happy so stopped out of my way at Alamo office and they said no. Waste of time and misinformation is frustrating.

Ronald Brom

Great experience all around

Michael M.

Best prices in Montreal when it comes to rental cars at the airport ! Amazing service !!! I got to the counter and was greeted by Ralph who was very polite and professional. He was quite helpful and went above and beyond when it came to finding the best vehicle in the class I paid fo, due to being 6 feet 2. In general, all the staff do their best to meet their customers needs and this location is my go-to when renting a vehicle from the airport.

Alexandre de Melo

Horrible service, they tsqueeze the most money out of you every chance they get.

anna bates

The manager at the Downtown Calgary branch was extremely unprofessional and rude.

David Jenkins

I had no problems with my recent rental but midway through the period, I wanted to view my rental agreement/reservation details online. However, after I entered the agreement number into the online submission form, the response was that it was not possible to view the reservation where the commencement date had already passed. With the majority of airline or hotel reservations, it is possible to view the details online during the period of the trip, so why can't Alamo manage to do this? Not being able to view one's reservation details is very customer unfriendly and annoying. It is frequently inconvenient and too time consuming to make a phone call to an agent.

Franck Obringer

(Translated) I booked an intermediate SUV that could hold four "medium" suitcases according to the booking description (after checking two large and two small on the US site more accurate). However, the proposed vehicle could not even contain two "medium" suitcases. The Alamo employee removed the tailgate but the suitcases passed and obscured the rear visibility. He proposed to fold one of the rear seats .... I refused and asked to change vehicles. The change (for a lower range vehicle) was only possible if I took the options that I initially declined to know, the franchise buyback, the assistance and the refueling. Knowing that I have the support of the franchise by my credit card and that I could return the vehicle with full of gas, I tried to decline. In vain… . Worse, the Alamo Counter Attendant holds a lying speech (we'll be hearing it again when we return for other customers) since it introduces the Deductible Franchise option and the $ 8 CAD assistance per day. While the contract edition, each option is charged $ 8 CAD excluding taxes per day, for a total of $ 16 CAD excluding taxes for both per day. Likewise the full tank of gas is displayed at the counter without taxes. Result of the races, a supplement of 388 $ CAD (taxes included) for 14 days of rental of a lower vehicle. The vehicle itself was dirty with a greasy windshield inside, fingerprints on the touch screen and the entire dashboard, an empty water bottle under the driver's seat, .... Showing 44 915kms from the airport, on the second day 45 000kms of the revision and emptying lights were displayed on the dashboard. I obviously tried to express my dissatisfaction at the Alamo ATM at the airport on my return, in vain ... the speech of the benefit of "take" the option of assistance had disappeared, on the contrary, it was 'clarified that the lights on revision were not my problem and that if the vehicle was dirty it's because I asked to change vehicles. I also shared my mishap with Alamo customer service by email and it's been a month since I wait for a response from the "counter". I have already rented several vehicles in the United States with Alamo and I have never seen that. Finally, pay attention to Alamo's $ 3.85 per day billing fee, and you end up with a toll of $ 1.85 plus $ 3.85. Study another solution by registering on US toll sites. Better yet, avoid renting at home. (Original) J'avais réservé un SUV intermédiaire pouvant contenir quatre valises "moyennes" selon le descriptif de réservation (après vérification deux grandes et deux petites sur le site américain plus précis). Or, le véhiculé proposé ne pouvait même pas contenir deux valises "moyennes". L'employé Alamo a retiré la plage arrière mais les valises dépassaient et occultaient la visibilité arrière. Il a proposé de rabattre l'un des sièges arrières… . J'ai refusé et j'ai donc demandé à changer de véhicule. Le changement (pour un véhicule de gamme inférieure) n'était possible que si je prenais les options que j'avais décliné initialement à savoir, le rachat de franchise, l'assistance et le plein d'essence. Sachant que je dispose de la prise en charge de la franchise par ma carte de crédit et que je pouvais rendre le véhicule avec le plein d'essence, j'ai essayé de décliner. En vain… . Pire, l'employé de comptoir d'Alamo tient un discours mensonger (nous l'allons à nouveau entendu à notre retour pour d'autres clients) puisqu'il présente l'option rachat de franchise ET l'assistance à 8$ CAD par jour. Alors qu'à l'édition du contrat, chaque option est facturée 8$ CAD hors taxes par jour, soit un total de 16$ CAD hors taxes pour les deux par jour. De même le plein d'essence est affiché au comptoir sans les taxes. Résultat des courses, un supplément de 388$ CAD (taxes incluses) pour 14 jours de location d'un véhicule inférieur. Le véhicule en lui même était sale avec un pare-brise gras à l'intérieur, des traces de doigts sur l'écran tactile et l'ensemble de la planche de bord, une bouteille d'eau vide sous le siège conducteur, … . Affichant 44 915kms au départ de l'aéroport, dès le deuxième jour soit 45 000kms des voyants de révision et de vidange s'affichaient sur le tableau de bord. J'ai bien évidemment tenté de faire part de mon mécontentement au guichet Alamo de l'aéroport à mon retour, en vain… le discours du bienfait de "prendre" l'option d'assistance avait disparu, au contraire, l'on m'a précisé que les voyants allumés de révision n'étaient pas mon problème et que si le véhicule était sale c'est parce que j'ai demandé à changer de véhicule. J'ai également fait part de ma mésaventure au service client Alamo par mail et cela fait un mois que j'attends une réponse du "comptoir". J'ai déjà loué plusieurs véhicules aux Etats-Unis avec Alamo et je n'ai jamais vue cela. Enfin, attention aux frais de "télépéage" de 3,85$ par jour facturé par Alamo, vous vous retrouvez avec un péage de 1,85$ plus 3,85$ de frais. Etudiez une autre solution en vous inscrivant sur les sites américains de péages. Mieux encore, éviter de louer chez eux.

Yannick Coleno

(Translated) The vehicle was the one ordered. Pick up and return of the vehicle very fast (Original) Le véhicule était bien celui commande. Prise et retour du véhicule très rapide

Estelle Loir

(Translated) Alamo is a very serious company and no inventory defect on these available vehicles. Always welcomed and quality vehicles and well maintained. Is she (Original) Alamo est une compagnie très sérieuse et pas de défaut d'inventaire sur ces véhicules disponibles. Toujours bien accueillie et des véhicules de qualité et bien entretenu. Estelle

Joel Nogueira

(Translated) Best rental (Original) Meilleur location

Frans Erkens

Didn’t live up to my usual very good experience with Alamo.

Richard Horner

Outstanding, 5 star service including agent Saddat and Manager, who provided invaluable directions to my wife, preventing major construction traffic delay. Thank You!

Minh Pham

Car has strong cigarette smoke smell

Paul Fersen

(Translated) The car was not immaculate level cleanliness. And the person who looked after us at the counter was dishonest! He insisted on adding a so-called "basic" insurance at $ 25 a day with $ 0 of deductible .. when I asked him if the rent already included third-party insurance he said no. I had to insist that he does not add it since we already have the insurance included with our Gold MasterCard. On leaving he even had the nerve to mention "here is the contract without insurance" yet I check online with my iPhone on the site Alamo: "All leases include insurance to the basic third party and protect you you and other authorized drivers against any bodily injury or property damage that you may cause to third parties. " It is deplorable as a sales technique. (Original) La voiture n'était pas impeccable niveau propreté. Et la personne qui s'est occupée de nous au guichet était malhonnête ! Il insistait pour nous ajouter une assurance dite "de base" à 25$ la journée avec 0$ de franchise.. quand je lui ai demandé si la location comprenait déjà une assurance au tiers il m'a répondu que non. J'ai dû insister pour qu'il ne l'ajoute pas puisque nous avons déjà les assurances incluses avec notre Gold MasterCard. En partant il a même eu le culot de mentionner "voici le contrat sans assurance" pourtant j'ai bien vérifier en ligne avec mon iPhone sur le site Alamo : "Tous les contrats de location incluent l’assurance au tiers de base et vous protègent, vous et les autres conducteurs autorisés, contre les dommages corporels ou matériels que vous êtes susceptibles de causer aux tiers." C'est déplorable comme technique de vente.

Laetitia Lambert

(Translated) Always satisfied with their service, impeccable cars, very good service. Alamo forever! ❤ (Original) Toujours satisfaite de leur service, voitures impeccables, très bon service. Alamo forever ! ❤

Kelly Fletcher

Always happy with alamo

Rémi Benoit-Guyot

(Translated) Great service, I had to rent a car urgently; they were great. Top car. No hidden fees (Original) Super service, j’ai dû louer une voiture en urgence; ils ont été top. Voiture top. Pas de frais cachés

Daniel Van Cutsem

Bonjour Arrivés le 28 décembre 2021 avec un vol air canada , deux heures en retard. Nous receptionnons notre voiture. Une Nissan de 2021 sans GPS , bonjour la débrouille! Accueil très froid du style " signez-là!" Vu les décisions sanitaires du gouvernement... le 30 pour application le 31 à 17h...fermeture des restos, bistrots, musées, couvre-feu de 22h à 5h du matin les hotels s'adaptent plus de petits-déjeuners, plus de prestations... Idem quelques jours plus tard en Ontario...nous décidons de rentrer en Belgique 15 jours plus tôt. ..et demandons un geste financier car Alamo peut relouer la voiture...REFUS!

Anissa B

(Translated) We forgot a personal effect in the car, we called the same day several times. the customer service reminds us 1 week after to tell us that they can not do anything. I advise against! (Original) On a oublié un effet personnel dans la voiture, on a appelé le jour meme a plusieurs reprises. le service client nous rappel 1 semaine apres pour nous dire qu'ils ne peuvent rien faire. Je deconseille!

Ted Pierre

Courteous customer service people which is a great relief after a long flight when any kind of misunderstanding is magnified. The car was just what I wanted and the rate was very good. Dropping the car off was easy as my morning flight was at 0600, I got to the counter at 0445 when the office wasn't yet open, and I just left the keys and the contract in the car and left for the flight. No hassles. Will I use Alamo again? Of course! I've been an Alamo customer for years (even use them Internationally) and have been completely satisfied. I heartily recommend Alamo!

Bert Telder

Service was friendly and efficient. We were upgraded to a very nice vehicle which we enjoyed very much. It was a great no hassle experience overall.

Ronny R

The service was really great, but the reason im giving a 3 star is because when renting a premium crossover i expecting a dodge Durango or similar but they only had a ford flex. In my opinion, a ford flex is not comparible to a Durango. Therefore, i was not totally satisfied due to this or else i would of given a 5 star.

Albert Cobb

Alamo was very efficient and car worked very well.

Nathalie Zerafa

Renting a car in Montréal should by law include a snow brush and there wasn't any in the vehicle when we picked it up. When I returned the vehicle and mentioned it to the attendant, his answer was 'this car cane from Ontario and it's not mandatory over there'. Definitely disappointed. We had 10 inches of snow while we were there...

Jon Prosen

Great rental experience. Car was waiting at curbside just outside rental kiosk. Reserved midsize and received a Nissan Altima with sunroof and almost brand new. Staff very friendly and no wait for pick up or return.

Sharon Sidhu

Great service and really clean and maintained vehicles at an awesome price!!

Nick Miller

Effortless transaction, easy pickup and return. The big plus is no pressure tactic at all to buy their insurance coverage, we know most of renter don't need it.

Louis D

Very disappointed with the recent changes in policy, they never told me that they now put a hold of around 250$ in your credit card. I had to ask why they charged me this much for a 25$ rental before getting an answer and when you return the car, you don't even get your money back right away. I had to call and they told me it can take up to 5days. That's ridiculous. The hold is not even written in the rental contract. They never put a hold on your credit card for Quebec customers before and that was the selling point that got me, other than the low prices you can get. When I brought the car back it was midnight, so they told me I had to drop the keys in a box and I would get my reimbursement the next day with the receipt but that never happened I had to call later that next day to get my receipt. This poor management changes everything.

Seb Travel

Rented an suv from Alamo between Jun 30 and Jul 4. Forgot to retrieve my Canada discovery pass from the car upon returning it, called them 10 days later but the pass could not be found. That was disappointing.

Jim Delahunty

Flew into Pierre E Trudeau (Dorval ) had reserved a mid sized SUV to drive home to Ottawa. When my wife reserved the vehicle she stated to the representative that we would be returning it to the airport in Ottawa (where we live) when the clerk at the counter in Montreal went to hand me the keys to the vehicle, I looked him in the eyes and said 'I'm returning this to the Ottawa airport at which time he nodded and said "yes" . When we went to hand over the keys and complete the transaction in Ottawa the representative said "you are supposed to return this to Montreal !"and charged us an additional $125.00. Thievery is alive and well and it's name is ALAMO RENT A CAR

Wisam Hamadia

Best car renting company!! You can’t go wrong with Alamo.

Roger Flowerdew

Quick pickup and dropoff. Very nice people. Vehicle was clean and comfortable. All good.

Gerardo Steiner

Very disappointed with a recent rental with Alamo at this location. I returned my car on August 26th at 11:00 pm and there wasn´t anybody to receive the car, so I locked the car and deposited the keys in a safety box (just as the instructions read on a sign). To my surprise I was charged with an additional day and fees with a bill over $100. I have had a strong preference for using this brand before, but I will have to look for other options in my next travel...

Jean-Marc Barniol

(Translated) SCANDALOUS! Car reserved and confirmed. 41 minutes of waiting before arriving at the counter. The employee starts my file in order to secure my payment, but he does not have a car to rent! At least two hours before I found one. Purely dishonest. Not to be used! (Original) SCANDALEUX ! Voiture réservée et confirmée. 41 minutes d'attente avant d'arriver au comptoir. Lemploye commence mon dossier histoire de bien sécuriser mon paiement mais il n'a pas de voiture à louer ! Au moins deux heures avant d'en trouvee une. Purement malhonnête. A ne surtout pas utiliser !

Patrice Marseilles

(Translated) Great hospitality, have upgraded us without having made the request.Vehicle almost new and very clean. (Original) Super accueil, ont nous a surclassé sans en avoir fait la demande.véhicule quasi neuf et très propre.

Kevin Timmons

Super fast and super cheap. I love it. I have never had a problem in YUL. My brother always insist on picking me up, but the low price of the rental makes it worth renting a car

Sar7aa Albertos

Alamo has never dissapointed me. Cars always clean and ready to go. Best prices in town hands down. Never had issues with reserved cars, they will always give you what you reserved or offer a complimentary upgrade. Always left happy after dealing with them. Thank you guys!

Robert Murray

I usaly rent a car at least 5 times a year an Alamo are i would say the best for the service and honest companie

Mario C

Best vehicle for the best price on the market! The vehicle was impeccable, clean and fuelled. Got it in a few minutes, no headaches for return, it took a second! Thank you, Alamo! Will call you again!

Mark Montreuil

Great deals and great customer experience

Y A

(Translated) Car reserved as always at the airport, except that I came across a young damme who asks me for my plane ticket back! otherwise she refuses me my master card French !! This is the first time I hear such a thing! Luckily there was Thrifty next door who rented me a car without any problem! I even had a 4x4 for the price of a compact. (Original) Voiture réservé comme toujours à l'aéroport, sauf que la je suis tombé sur une jeune damme qui me demande mon billet d'avion retour! sinon elle me refuse ma master carte française !! C'est la première fois que j'entends une tel chose! Heureusement il y avait Thrifty juste à côté qui m'a loué une voiture sans aucun problème ! J'ai même eu droit à un 4x4 pour le prix d'une compacte .

Claude Martel

Friendly service and great priced.

Jess M

Worst customer experience I have ever had. Management refused to give me his name and hung up on me twice.

Parvez Fattah

Excellent service. You can tell this company has a good reputation from the lines at this station compared to the others. Easy return location.

Caroline Menvielle

(Translated) Alamo MONTREAL nothing to say, excellent service rendered. We had a vehicle breakdown, alamo QUEBEC was not able to be up and MONTREAL made up for this error. I recommend (montreal) without problem and I will go through them next time. (Original) Alamo MONTREAL rien a dire, un excellent service rendu. On a eu une panne de véhicule, alamo QUEBEC n'a pas su être a la hauteur et MONTREAL a rattrapé cette erreur. Je recommande (montreal) sans problème et je repasserai par eux une prochaine fois.

Juan Carelx

(Translated) Serious and without deception (Original) Serios y sin engaños

Ali Mac

Good service. Fast. Realiable At the airport yul

Malek Mouhoub

Everything went very well and as expected. Check in and out was quick and smooth.

Debra Charnuski (CalgaryDeb)

Great rental location. Cheaper than airport rental and agents are honest and helpful.

S. Bani Melhem

Bad services .. there was no honesty .. the agent didn't welcome the customer ... made us wait for no reason ... after waiting for around hour, finally we didn't get any car and we left for another car rental service (enterprise) which was fantastic.

Lenny Reinstein

My only problem with this place is relatively slow service. Even when you check in online and bring the printed check-in reservation, still takes them some time to process. Also, waited for them to find/bring the car, whereas in many other Alamo locations in the US I could just go to the lot and pick it up right away. This location does not have Alamo's signature "Skip the Counter" service, so you have to rely on the agents to do the paperwork and manually process you.

Emmanuel Perrin

(Translated) Jeep Compass rental for a month's ride in North America: upgraded with a new Cherokee. No problem. (Original) Location d'une Jeep Compass pour un mois de balade en Amérique du Nord : surclassé avec un Cherokee neuf. Aucun soucis.

Jason Belak

This is my first and probably my last it is an was an absolute horrible experience. You need a quick car and don't care how they treat you then go here cuz all they seem to care about is how many cars they can push out and not care about their clients only 1 person was willing to go above and beyond customer service

Tiffany Morrison

Car was rented for 7 am - my partner and i were travelling ten hours for the holidays and when i arrived, the car was not ready. I waited an hour for a vehicle even though my rental started at 7am and we got on the road late... When we asked if we could just have another vehicle, the lady said shed have to charge us more even though it was THEIR fault for not being prepared. Not only were they not prepared but they did not even open their location on time. We were not impressed.

GUY THIVIERGE

I paid extra for a luxury car thru Costco.ca but no luxury car was ready/available on sunday march 1 at YUl terminal. they offered a basic SUV instead for price of luxury car ; left me with no choice . in addition Alamo loyalty points not shown after a week delay. POOR service

Jobillie Charlecin

(Translated) Hello, We had received very good service with you. Thank you! Elisabeth Clénard (Original) Bonjour, Nous avions reçu un très bon service avec vous. Merci! Elisabeth Clénard

Daniel Kenji Toyama

I rented a Dodge Grand Caravan over the weekend. The car was very clean and their price was really good. The car was a bit weak, I had a bit of trouble accelerating, but overall it was alright. Just one thing that didn't make me happy. When I got the car I didn't inspect it, but when I returned it the inspector said there was a dent on the right-hand side of the vehicle, and asked me if it was there before I got it. I wasn't aware of it, and there was a yellow marker around it. I just told the person that I hadn't inspected it and that I hadn't bumped into anything during my stay with the car. I ended up not paying anything, but I wish this was stated in the report when I got the car to avoid this hassle. Overall I still recommend Alamo though.

Florent Lebourg

(Translated) Regular customer. Always very good service and clean and comfortable car. (Original) Client habitué. Toujours un très bon service et voiture propre et confortable.

Susanne van Dyk

My experience has always been a pleasure dealing with Alamo. Friendly, no hassle, fast, always ready service. My only issue was that my license plate was from out of town which was not appreciated during this COVID crisis.

Nicolas C

(Translated) The vehicle that was provided to us had several problems, one of which was serious: overhaul of the vehicle not carried out and requested by the dashboard. Failed centralized closings and openings. And no indication either on the contract or on the vehicle of the type of fuel to be used, or even at the time of receipt of the vehicle which was completed in less than 1 minute without having the opportunity to ask a question. We have serious doubts about your professionalism. (Original) Le véhicule qui nous a été fourni avait plusieurs problèmes dont un de taille : révision du véhicule non réalisée et demandée par le tableau de bord. Fermetures et ouvertures centralisées défaillantes. Et aucune indication ni sur le contrat ni sur le véhicule du type de carburant à utiliser, ni même au moment de la réception du véhicule qui s'est réalisé en moins d'1 minute sans avoir la possibilité de poser une question. Nous avons de sérieux doute sur votre professionnalisme.

Sylvie Daigle

Service was excellent!! We were served by Harry, he was very efficient & knowledgeable. He got us organized & on the road as soon as possible. He is the BEST!!!!

Kavitha Ramaraj

Worst experience we've ever had with a car rental agency!!! We booked a car online for pickup two weeks ahead (at the downtown Calgary location) and when we got there, it said the location was closed (we booked for 3pm) even though when we booked we checked online and it said the location would be open until 4 pm. We called their customer service but they were completely useless and said they couldn't do anything and told us to go to their airport location. We had to pay $40 for a taxi from the Calgary airport to the downtown location to pick up this car and now we had to pay another $40 to go back to the airport for a solution. When we got to the airport location, the workers were so incompetent and didn't know how to deal with this. They called the manager and the manager didn't even bother listening to our problem, he said he can't do anything for us and cut the call very abruptly. Now we were stranded at the airport without a rental car and were on phone with their customer service for an hour trying to find a solution and all they said they could do was "raise a complaint". They said they would call us back within a day and it has been one week since and still no call. This whole situation was entirely their fault since they shouldn't have even allowed us to book a car at a time when the location is closed and on top of that their customer service was the worst I've ever come across in my entire life!

David S.

(Translated) Very satisfied. Being able to choose a good car and everything was actually good. However, we had problems with the balance of the tires so I had to countersteer from a certain speed. The exchange of the car was quick and easy. However, such a case should not occur at all. Hopefully this will improve in the future. (Original) Sehr zufrieden. Gutes auto auswählen können und eigentlich war auch alles gut. Allerdings hatten wir Probleme mit der Balance der Reifen also musste ich ab einer bestimmten Geschwindigkeit gegenlenken. Der Austausch des Autos war unproblematisch und schnell. Allerdings sollte solch ein Fall erst gar nicht auftreten. Hoffentlich verbessert sich dieser Umstand in Zukunft.

Magdala Saint Jean (Magdy)

(Translated) We were a large group having made several car reservations to go from Thursday evening Sept. 10 to Sunday Sept. 13 First, there were 3 reservations with the same last name but different first names (because it was 3 different reservations) they had concluded that it was only one reservation so arrived on site Thursday evening there were not enough vehicles. Second, when the vehicles return on Sunday evening, the counter attendant tells one of the drivers that he does not need to give him the key, he just has to drop it in the box. 'outside and leave. We don't go inside and do what the attendant told the previous driver before 11pm which is closing time. The next day therefore Monday September 14, SURPRISE, I am charged one more day on my credit card and they have the audacity to put the arrival time 06:38 Monday September 14! Let us try to contact them several times nobody answers !! Really bad service, they will do more business with Alamo !! (Original) Nous étions un gros groupe a avoir fait plusieurs réservations de voiture pour partir du Jeudi soir le 10 sept. au Dimanche 13 sept. Premièrement, il y avait 3 réservation avec le même nom de famille mais des prénoms différents (parce que c'était 3 différentes réservations) ils avaient conclu que ce n'était qu'une seule réservation alors arrivé sur place Jeudi soir il n'y avait pas assez de véhicules. Deuxièmement, au retour des véhicules le Dimanche soir, le préposé au comptoir dit a l'un des conducteurs qu'il n'a pas besoin de lui remettre la clé qu'il n'a qu'à la déposer ds la boîte a l'extérieur et quitter. Nous allons pas a l'intérieur et faisons ce que le préposé avait dit au précédent conducteur avant 23h qui est l'heure de fermeture. Le lendemain donc Lundi le 14 septembre, SURPRISE, on me charge une journée de plus sur ma carte de crédit et ils ont l'audace de mettre heure d'arrivée 06:38 lundi 14 septembre! Essayons de les contacter a plusieurs reprises personne ne répond!! Vraiment mauvais service, on me refera plus affaire avec Alamo!!

xuelun yang

The price is really great. Thierry give us a really great car and help us to put all the luggages in the back. We only spend one day in Montreal, and need another flight in 3. So he give us some extra hour for our trip! The car return is also really easy. I will suggested to my friends.

Randy Fehr

Great experience. The Alamo staff were fast and courteous! Thank you.

André Hubner

Long lines, good service.

Linda Darwish

Good, clean, well functioning car. Good service. Fair price. Best price of all the dealers. No problems. Always rent from them.

Stephen Rugh

Fast, easy, and a quality rental car. Nice on the airport property rental location.

Alice

Impeccable service from booking the reservation to handing the keys back. Zain and Raymond were super helpful, professional and went out of their way to make sure I was a satisfied customer. As a young, international driver, all my questions were answered and the whole experience was a breeze. Would 100% recommend using Alamo/National, if you're thinking of renting a car in Calgary.

Vincent Thomas

(Translated) Super welcome. Can not find 1 station because of the work so no extra cost for them to refuel. I recommend as efficient and very clean car at reception (Original) Super accueil. Impossible de trouver 1 station à cause des travaux donc pas de surcout pour que ce soit eux qui font le plein. Je recommande car efficace et voiture très propre à réception

Robert D

(Translated) You charge more than the competition by saying you'll get a toyota, but don't. Polite and courteous staff, other than the little fat at the counter who should change jobs. Stupid as my feet (Original) Vous charge plus cher que la competition en disant que vous aurez une toyota, mais nen ont pas. Personnel poli et courtois, autrement que la ptite grosse au comptoir qui devrait changer de job. Bete comme mes pieds

Frank Spano

Great customer service.Super Staff at Airport location.

David Gerby

Nice to have a tool for ice removal

mariana sosa

(Translated) Very excellent service in alamo montreal (Original) Muy excelente servicio en alamo montreal

Lil Pea

They literally lied to us upon picking up the car to force us to take an extra insurance we didn't need cause we are fully covered by our credit card. Then we called customer service and they almost laughted at us. Alamo is the same thing as Dollar by the way. So just stay away. They are just awful.

Jean-François Ralet

(Translated) No service. Car paid and never delivered. Complaint without answer. (Original) Aucun service. Voiture payée et jamais livrée. Réclamation sans réponse.

Marco Krüllmann

(Translated) No complaints. Everything went well. (Original) Keinerlei Beschwerden. Alles gut verlaufen.