Reviews of Hertz Car Rental - Burnaby - Burnaby South (Rent Cars)

Carlos Eduardo

I had a bad experience. To begin with, when I arrived at the Hertz store, even their employee did not use the mask. And there was a recommendation posted on the wall about the use of masks in this pandemic. Then, when requesting a seat for my baby, the employee simply said that it was not available. Finally, I found the car smelling horrible and dirty - both indoors and outdoors. Anyway, a bad experience; I'm glad I need the car to go to the airport early tomorrow.

Michael Garmahis

The car is never clean outside and often inside, not a full tank of gas. The customer service is often awkward as they work there the first day and don't know what to do. Wasted my time a few times trying to upsell.

Nara Yang

Not bad in terms of customer service, but very limited choices.

Clive Stanley

Worst Hertz location and manager Gary Chen (Xi Chen). I am a Hertz gold member and used Hertz for many years with international travels but this has been the worst location ever experienced as one of the managers Gary Chen struggles to communicate and is blatantly rude without any regard for customer service. I guess his main benefit for doing business is insurance claims or I struggle to see how they would get business with his approach. After very clear communication and direct contact with ICBC adjusters they still proceeded to charge my card without authorisation. Poor ethic and integrity and disregard for client instructions. And absolutely no interest in resolving the issue. Even after bring advised by Nicolas Hattingh saying it was a easy fix, to refund and charge ICBC, Gary Chen once again demonstrated his lack of commitment to customer needs by refusing to rectify. So caution when dealing with him at this location.

Christie Wong

I was very impressed by Gary’s customer service. I had lost the keys to the rental car and was unsure of what to do. Gary was very professional, providing advice on next steps, and even coordinated having the car towed and the keys replaced on my behalf, so that all I had to do was pay the fees. He went beyond my expectations to make sure that I had an easy and smooth experience dealing with all of this. I have never experienced such amazing customer service in my life, and I am not exaggerating - thank you Gary and Hertz!

Tristan Knoess

Good place to rent a car.

Yathish Basavarajaiah

Had an awesome experience with Hertz, very friendly and cool staff. Well maintained and cleaned cars It was smooth on snow as well. I am glad I opted this place for rental car. Going back again this weekend for more rentals. Affordable price on deposits. Only problem I felt was they never pickup your calls, if you want to check on anything.

Tim Ballard

The staff here are great. Very helpful and friendly.

Ann Green

This people are froud and RCMP should investigate their business dealings and the city of Burnsby should cease their license I and my family got into car accident.we were told by another corrupt corporation called ICBC to a courtesy car from Hertz They welcome me the the smile and would like to offer me SUV and made me go with it I made clear with them you are dealing with icbc please.They assured me yes. A month later I received $1000.00 to my credit card It was unbelievable and hard to accept I called them back why and they said Icbc did not want to pay it. Icbc said deal.eith them Dealing with 2 identical twin thieves is very difficult Spare your money don't use them They should rot in hell

Mila Wong

great. m

Jeff O.

Fast and fair service. I was pleased with how I was treated.

Guilherme Chagas de Mello

Nice cars and great price

Minglei Ma

Great price, nice services, definitely I’ll go next time!

Terence L

I chose the refuel option and figuring they'd be dishonest about it, I took a picture of the odometer and they took the vehicle for an 11 kilometre joyride before refuelling. AVOID THIS LOCATION AT ALL COSTS. Extremely dishonest staff.

Vivian Lee Alex Tai

Friendly, efficient, professional staff. Great price, great car condition, will certainly go back next time. Pleasant process overall.

Angus Chan

Good place for rentals.

Catherine

Reliable rental car and helpful staff

Hari Prasad

Its impressive service by Hertz Staff. Loved for the best deal to get great car in short notice.

Dennis Kondratev

No complaints - promt and efficient service

zq X

Goid survice friendly reception

Sanaz Nh

We always find the best deals with Hertz! More affordable than any other rental company and very flexible with the return times.

Maria Padilla

excellent!-i had returned my rental on friday and forgot my garage door opener clipped on the visor. i called and spoke to Steven (Stephen) who was just awesome! he grabbed my clicker and set it aside. i couldn't pick it up right away due to my busy schedule but when i finally could, i was running late but he waited until i got there which was well after closing. he was very patient and accommodating to me throughout the numerous calls i made to the office. keep up the great and most excellent job Steven!

Ishan Jolly

This location is full of scammers

Luke Wu (Tuna)

The agent is very friendly

Monika Kodnani

Excelent customer service by Harry

Ashley B

BEAWARE!!! DO NOT RENT A CAR FROM HERE UNLESS YOU WANT TO GET SCAMMED! Staff are very unpleasant and rude. I would never recommend this place to anyone.

Rishu Suri

Horrible customer service. Very rude and will charge you with any possible fee they can find. When you ask for receipts will try to defer you from asking. Although gas was full on return still put a charge and refused to provide receipts. Avoid at all costs! Take your business anywhere but here. Wouldn't return phone calls after multiple voicemails.

Kenneth Macmullen

This is a good place to rent cars you got a new car and people are there are awesome

Jackie K

The receptionist lady with accent was very sassy and quoted me three times the price I paid at other rental places. She also doesn't allow booking with corporate codes over the phone. Obviously will choose other places with much better service!

Jason Wright

They close way too early!

Janine Switzer

I just want to give a huge shout out to all the guys at Hertz. I was in an accident and needed a car. ICBC told me they would look after everything and I would get a call within the hour. I received that phone call in 45 minutes, When I got there, the paper work was completed fast and efficient. Being a bit traumatized by the accident, getting a replacement car was the easiest part so far. Thanks guys!!

Ivan Zivkovic

Great manager (Gary) goes out of his way to meet clients needs.

Kristal Tanti

Never had a problem renting through Hertz. Even when I return the car late . Never been a problem and they even gave me a day for free. !

Hunnain Askari

Very friendly staff

Misha Rai

Excellent customer service by Gary

Ee Iew

Great service very friendly I rent from then

Almir Hamzic

I'm sorry I did rent a car from this company. I been waiting 5 months for my deposit. Don't rent a car from hertz.

Angela Gatto

If I could give 0 stars I would, worst place ever. I talked to him on the phone the day I went to get a car asking him questions he never said no car was available so when I went in it was just a waste of time even tho he had a lot full of vehicles sitting there. I went in the next day after going on Priceline to rent a car from them we went to pay with our Visa card and he kept saying the card wasn’t working with his machine when we went to pay the deposit. Very rude staff don’t care about customer service will never go again.

Nora J

Reserved the car and even called them several times to confirm but when I came to pick up the car they said it was not available. This is RIDICULOUS. They ruined my whole trip and said I needed to call to cancel my reservation. That's all. No responsibility, no system.

Joe C

I was involved in an ICBC accident and Steve really took care of me. He made my experience very comfortable and hassle-free. Make sure you ask for this guy.

KST

Hertz was my worst experience renting a car, I didn't even rent because at this location, online price for an SUV for seven days was around 300$, when I called them the manager told me that the price is 950$, when I asked how is this possible they said that this is the price if you coming at the office in person...