Reviews of TORQ CAR RENTAL (Rent Cars)

Berelle - Gold

Expeditious and great customer service.

Azam Ali

Excellent service. Thanks.

Jenny Preston

After I had an accident, Torq delivered a rental to my house that night. They picked up each at I had as a rental and were so friendly.!

Zachary Bobolo

All new cars. Great people. Good service. Fast and reliable insurance car rentals.

Fatima Majeed

Everyone was very professional and great at their job, the place has a great collection of cars to offer

M Marie

Very helpful and kind guys went out of there way and even lowered there price for one of there bmws amazing service I recommend torque to all!

Lisa

Super nice staff and professional! I was worried about my situation so I reach out to them. They took care of everything. I highly recommend, they are very reliable.

Dave B

Wow, stay away from this mess of a company. They're designed to scam insurance company along with their partner tow companies Try to return the car early and they give you a poor description of their special services which is very vague on their rental agreement.. They then try to push a $250 early return charge on you to force you to keep the car for the date range thats forced on you Their special services is what their company is designed to do bring you the car when you need it. But they argue this is special.. So what is it?

Robyn Peltier

I just want to say a huge thank you to Anja! Being in an accident has got to be one of the most stressful things you can go through. Insurance is a nightmare and dealing with injuries, being off work etc is awful. Torque delivered me a car the night of the accident, and has been so kind and understanding through everything. These people genuinely care about you. Thanks Anja for going above and beyond. 5 Stars!

Raymond Dawe

So far ok rent auto off them came pick me up car good rental ins company paying bill

Phil Stetson

A car is a car so price and personal would be rating catagories and find that it would be a huge leap for any other rental agency to beat or even come close to matching the personal touch(s) that is displayed at torq car rental...

Zeba Habibi

Great service!

Michael

Truly helpful and quick to come with a rental vehicle. It was my first ever accident and I didn't know how I'd get to and from work in the meantime while my car was in for a repair. The guy that helped me answered all of my questions and helped me throughout my whole claim until I received my car back. I'm very happy about how everything was handled. Thanks again! Would recommend!!!!

Gagandeep Cheema

It was such a pleasure for me to work for Torq Car Rental. Being a co-op student, I've a gained a lot of knowledge and experience. I am very thankful of Anja, Zubair, Mark, Fahad, Mohsin and Mr. Ali. My experience with you guys and this company was amazing. Everyone is professional and helpful. I prefer everyone to do business with this company. The vehicles are new and these guys are very friendly with their customers.

Susan Twiss

Place my bf is useing as car rental place so far ok just waiting on body shop fix is car

Elysian KnightHD

Very professional and kept their promises.

Laddy Bhullar

Awesome people and great service. I will recommend to try out their great car inventory.

Zubair Habibi

I got into an accident earlier, insurance company was pushing me to a preferred rental company. However, no one showed up and I was stranded, getting late for my daughter's game. Torq car rental rapidly showed up with excellent customer service and also gave me a 2018 vehicle that was very clean. Would definitely like to thank them, and recommend anyone in a collision to use them!!

Jack Motus

WORST PLACE TO EVER RENT A CAR! GO TO ENTERPRISE! DON'T COME HERE.

Kmart 3

Very helpful during hard times. Great service and great people to deal with.

One Love

Fahad has gone out of his way to help me with there rentals even dropped off and picked up when they were closed just to accommodate to my time and schedule Amazing people with great hearts they go above and beyond to help everyone I highly recommend torque rental in Hamilton king st thanks guys!!

Ken Breitenbach

Extremely friendly staff

Harry Singh

Great Service. Tow truck driver recommend me turo car rental .. highly recommended also they speak Hindi Urdu Punjabi an English

Khaizer Kurji

Rental experience was amazing. Would come back again!

Tasar Patel

Amazing 2018 Mercedes truck

Jenn D

The staff is amazing and so helpful. I would highly recommend their services

Barbara Haig

Awesome Service

Hy N

Great service and the staff here are very friendly and helpful. Will be recommending to friends who are looking to rent a car.

Ewan Zakaria

Don’t recommend this company stay away from it their cars are the dirtiest cars ever and they’re not safe to drive

Hellamaid

You guys should seriously start answering your phone. I needed to return my rental and had no idea where to go, I've been calling for weeks and have left voice messages. I hate to leave negative reviews but I'm hoping this could help you consider a better phone solution.

Jason Yan

Excellent experience with amazing flight of vehicles. Car arrived for me at scene of accident.

محموديشكو Mahmodeshko

I just forgot something in the car! When I back next day to ask him about it he was misbehaviour with me because I left bad review about my experience with him! He ask me to bay money to take my stuff out off the car. The people here very rude and they don’t respect the customer never ???? (best advice don’t deal with this guys ever)

Jess S

Great customer service and excellent team to deal with

Kaitlyn Benning

I needed a rental car while mine was getting repaired, and had given TORQ a call as the other companies I called didn’t have any SUV’s available. TORQ didn’t have any SUVs available either, but they didn’t let our interaction end there, as all the other places did. They told me the cars they had available, and mentioned they had some pickup trucks. I explained how I needed at least a midsize vehicle to store tools in for the time being due to my partners job. They took my name and number and said they’d call me by the next day. TORQ reached out to confirm a rental would become available for the day I needed, within four hours! They stated that they were able to provide me truck to suite my needs, AND that it would be covered fully. They also took down the location that my vehicle was being repaired at and met me on site, on time, WITH my rental, as opposed to a shuttle vehicle. When they arrived with my rental the day of the truck had just been cleaned inside and out and was spotless! They had brought it from one customer to the next instead of making me wait a day or telling me they has nothing available. They provided me amazing customer service, an amazing rental, and didn’t let me worry about how i was going to get the rental or return it at all. 10/10 will be returning if I’m ever in need of a rental again.

Paul Hamill

I dealt with the Hamilton office after a collision. Very accommodating, friendly and just overall helpful through the whole process of getting a car, dealing with insurance company ect. Would definitely recommend. Cars were new, less than 10,000 km (Honda, Toyota ect)

M

Torq Car Rental are hands down the best if you're looking for a reliable company in dealing with car rentals. The cars in are good shape, clean and some of the latest models. I had a pleasant experience and with the help of Mr. Fazal and Mr. Fahad. Thank you so much. With my insurance ending with my previous car, they had given me a rental car, a 2020 Corolla sedan to use until my new ride was ready for me. That was very nice of them. Not many companies do that and honestly they went out of their way to pick up the car rental from me due to my schedule. So reliable and grateful of them to do that. Thank you so much Torq Car Rental. Definitely will be continuing to referring you guys to anyone I know. 5/5 stars based on service, experience and professionalism.

aphraim cruz

Great guys to deal with.

Kim Day

The team of people I worked with were so helpful. They helped me through everything and were so nice and easy to work with! I highly recommend them if you need to rent a car ????

Nitin L

awesome selection of cars, friendly service and professional!

Crazy Unicorn

Great service

ABDUL RAHMAN KHAN

Amazing customer service. Got into an accident earlier and they made the process look so easy by walking me through everything. The rental vehicles are extremely clean and the staff is very friendly. Brand new cars and love their office.

Abineya Ps

horrible service by this company. I rented a car for a few days while my car was at the mechanic, and when my father returned the car, he forgot to remove a few other things from the car. This rental company did not even check the car inside once it was returned and immediately rented it out to another customer. I have called many times to inquire about my things and the company did not even offer to drop my belongings back to my house. Would give 0 stars if it was possible. I still do not have my things with me, and will never be going back to this company again. Horrible customer service, it is literally common sense to check a car you rented out to people once they return it to you.

Henry Lof

Very dishonest organization. Along with tow operator highly exaggerated their promises regarding no out of pocket and charged the insurer a daily rate twice that of enterprise or budget rentals only to leave me holding the bag at the end of the day.

Beverly 1021

I needed a rental after I was in a minor accident while insurance took care of the claim. Torq brought a vehicle to my work as a temporary solution until they had a slightly larger vehicle available, which they also brought to my work to swap out. Once insurance settlement was finished, they came and picked up the rental from my work again. A pleasure to deal with!

Monique B

Very friendly environment and they always put costumers first!

James Lee

This company helped me an my family get a quick rental to get back to London after a car crash. They were very easy to work with an helped us out in a great time of need! Great company, staff, clean and current rental cars. Me an my family thank your company!

Zahra ali

Amazing service and very accommodating with all of our requests!

moosa zaidi

Friendly staff and they provided with tremendous service. Totally recommend it!

alex markins

They gave me a pickup truck as I was driving one which was really helpful because I need a lot of storage for work, and were very kind to remind me of when to return the car so I don't forget and also message me greetings to ask if everything is fine and the car is good. Would definitely recommend to everyone

mary floydd

Group of very hard working staff who did everything to provide us with exceptional service. Thank you!

Viet Nguyen

i asked for a bigger suv than they told me to wait until the end of the week then will call me back but i never get a phone call back and they won’t give you a ride home and they gave me car that is in need service, i should went to discount car rental

Mukhtiar Duggal

STAY AWAY FROM THEM. THEY ARE SCAMMERS. I got a car accident and tow truck driver referred me to torq. They will pay towing truck drivers for the referred and will charge you extra. I got red light camera ticket for $325 and they charged me $380 and when i talked them and they said you have to pay admin fee to us, which doesn’t make sense. They don’t know how to talk a customer. Very Bad Service. Please don’t go with them you guys can find other car rental just stay away for torq scammer.

shelbyzav

Great service and were super helpful! Would definitely recommend :)

Sammy Kirton

I got into a bad accident not long ago and the people here really helped me out :) i highly recommend them !! I will always go back !

C Smith

These guys are a complete scam!! If you've been in a collision; before you sign anything, or talk to anyone call your insurance provider and get a VERIFICATION CODE for your own protection!!!! This code will give you piece of mind Knowing that you're dealing ONLY with insurance approved companies!! If you still end up in a situation involving these guys, make sure you ask them what your insurance VERIFICATION CODE IS!!! If they can't answer this question, don't sign AND WALK AWAY, NO MATTER WHAT THEY SAY!!! And NEVER GIVE OUT YOUR CREDIT CARD INFO!!!! EVER!!! **In my experience, I have NEVER had to provide ANY personal credit or payment info to ANYONE after being involved in a collision. If ANYONE asks for your credit card at anytime, its most likely a scam, so call your insurance provider immediately and DO NOT SIGN ANYTHING!!! Torq's scam: A tow truck company, such as TIP TOP TOWING or AACTION TOWING (if you see any of these trucks, lock your doors and if necessary call police. It's illegal for a tow truck to solicit service on the roadside in Ontario!!!) Then these guys will call Torq, tell them you've been in an accident, and tell them who your insurance provider is... and probably tow you to a shady garage... be wary!! Torq, will then show up at your location!(the reason they come to you, is because they have NO AUTHORITY TO BE THERE!!! And they don't want you to call your insurance company and get a REAL rental! You're insurance company will have NO idea about Torq because they did not call to ask for the Authorization Code!!) They come ready and equipped with 1.) prefilled paperwork including ALTERED KILOMETRES!!! Watch for that; 2.) a car that is NOT covered by your insurance provider, (full size sedan) so you will be stuck owing the difference; 3.) a car that is used and abused!! Make sure you thoroughly check through the vehicle!! 4.) will BLATANTLY LIE TO YOU AND SAY THEY TALKED TO YOUR INSURANCE COMPANY AND THEY HAVE AUTHORIZATION!!! (They don't!! This is what the verification code is for!! If you get to this point... ask for this code!!! If they can't provide it, RUN!!! Don't listen to anything they say to you it is all lies!! 5.) Torq will then get you in a car, and let you believe it's all approved by your insurance company... NOT SO! 6.) because they've never called your insurance to get approval, YOU are totally on the HOOK for EVERYTHING!!!! And. Cause they have your credit card, they make you pay, then it's up to you to either recoup the cash from your insurance provider or through the civil court system!!! 7.) if you try to return the car early, they will make up any excuse and will tell you you will be charged exuberant fees etc... if you get here... it's bad, but you're still early enough to mitigate the damage to you financially!!! Call your insurance provider immediately and if they can, they will try to assist you in getting rid of these scammers. Mine did!! (Also how I learned all this amazing info!!) Then after they have a good laugh at your expense, they give the referring towing company their "kick back", while you go through financial misery for months or years... If you've been in an accident, remember to ONLY use insurance approved services, and you can make sure by asking for your verification code!! And NEVER, EVER, EVER, EVER, give out your credit card information to ANYONE!!! Thanks, and I hope this helps you avoid this scam!!!

Jess K

Worst service...Don’t go with them. They will charge you extra fees...mostly tow truck will recommend you torq rental but be careful don’t listen them and find someone else ...They don’t know how to talk with customer. Bad service...they charged me extra $100 Without any clarification. If it’s possible I wanna to give them 0 star.

Shahnaz Moghadam

Hands down the best car rental company both owner and management Fahad and Faizal and the whole team are so amazing kind and understanding they truly care about there clientele and it SHOWS! if anyone needs a rental this is the place to go thank you guys for your help I am a happy customer and I will always choose TORQ CAR RENTAL ON KING ST EAST for all my rental needs. God bless you guys and thanks again!!!

rose b

Was in a accident torq rental recommend from tow driver awful experience it had no gas and no windshield washer fluid. The windshield was very dirty I tried to clean it and it would just smudge. I called to see if I could get out of the car and go to a rental my insurance suggested, they said it would be $250.00 I don’t understand there should be no contract. I then called back 5 days later to switch the car they had no more cars left in that class. On top of everything they charged my credit card $474.53. I am so upset about everything this company has put me through I wouldn’t recommend it to anyone. I would give them a zero stars. Rb

V Portillo

I apologize in advance if this is a tad long but I'd like to leave a truthful review for future customers. From the time I called(8:30ishPM) Fahad the worker assured me he would have a car sent to me ASAP, he told me if not that night the following morning. Because of my work, morning wasn't possible so he got one of his employee to be at the shop for well after close time at 9:30PM. The other worker, Fazal, was more than nice and helpful; helped with some additional questions I had about accident related. The car I received had gas and it was a new car and clean inside. I was going to write them a good review earlier but noticed some complaints (getting charged to deliver car to people's home, getting charged additional costs). So I decided to phone Fahad, he assured me my credit card wouldn't be charged unless the customer gets a ticket or goes on the 407. I told him I won't be needing the rental for the full length because other accommodations and he said I wouldn't be charged additional for bringing the car also stated that people are charged that delivery because some deliveries go way past the "neighborhood areas". I would recommend you call with concerns, they're both very nice and explain things very well. I would recommend TORQ to family and friends.

S

This place is a scam and rude people, should be reported to Better Business Burreau!!!...I had an accident and one of their mafia team from A Action towed my car from the highway to TORQ RENTAL CAR in HMAILTON to rent a car, and while you just had the accident and of course under the accident shock, they will ask you to sign a contract without even explaining any conditions and you will notice after that they had some hidden conditions to take against you if you want to return the car before your car is getting fixed!! they will ask you to pay $200 for an early return!!! and they will charge your card. When I called to ask for an early return, the guy was trying to scam me and say oh you signed the contract and it is written there, blah blah blah....in a very rude and disrespectful way!! STAY AWAY OF THIS PLACE!!!!

asad ali

Great service! We were very worried after being involved in a car accident but the workers took really good care of our needs and provided us with exceptional service and made sure that they could accommodate us what we were asking for.

Jasmine nirmansandhu

The worst experience i had got from this rental place, i had an accident and tow person got me the rental car from this worst store. First they told me, they will pickup their vehicle from my place and then they cant do that and offered ride back home and gave me one extra day for free. When i went there to return their vehicle all the way from macmaster to stoneycreek with my baby and arrange my ride somehow they said there is no ride available and charged me for that extra day aswell. I forgot my keys in car and they didnot respond me for that. They were rude and unprofessional. Very unethical fazal was the one i spoke to . I wouldn’t recommend anyone this place also if u want to get ripped off ,you are more then welcome to use their services

Celine Legret

DO NOT USE THEM!!!!! These people will charge you systematically extra fees by hiding in their contract a $250 fee for dropping off the car earlier than the contract date. If you can prove that you are not doing his on the insurance request but of your own will, then they justify the extra charge with a "special services delivery", which your insurance will not pay either. THEY ARE PROFESSIONAL SCAMMERS! They lie to your face and use every shady technique they can to overcharge for their very basic service.

Umer Thanvi

Best service ive ever gotten. Never using any other rental company ever again ????

mike deven

these guys are scammers I got into a car crash and the tow truck driver referred me to torq clearly they have a deal going on cause they gave me a Toyota corolla and charged me 50 dollars a day I drove the car for 2 days and told them I didn't want the car and was going to a different rental company they told me I was locked in until my car was fixed and to told me I would need to pay a fee of $250 to get out of the contract.... DO NOT USE THESE GUYS way way way better rental companies

John Paul Curry

Fantastic service, friendly staff. Would recommend for any one in need of a rental. Thanks for the excellent service!

John Paul Curry

Fantastic service, friendly staff. Would recommend for any one in need of a rental. Thanks for the excellent service!

Tyler Tedesco

Awesome guys to deal with

Uzaira Sethi

We were very stressed and they took care of everything and didn't let us worry at all. The services really good and very reasonable rates!

Layana Khan

Very professional staff and great service with excellent collection of cars to offer.

Ben Rostern

Nothing but good things to say, my full recommendation

Monica Gonzalez

They are very efficient at what they do and they provided me with a rental right away after my accident. I would really recommend them for a fast and great service.

Karen Bell

Do not...i repeat do not ever use this company...they are scammers! They charged my credit card without authorization stating some bs fine print! I specifically asked them why they needed my card for an insurance rental and they told me it was for 407 if I used it. In the end they charged me, tellingvme after the transaction qent through, for a large part of the rental because rhey were having issues with the insurance company. Now I have to chase the insurance company. Do not risk using them ever! Save yourself a huge headache do not ever rent from these people!

fazal ahmed

The best cutomer servise

Rachel Nardi

They were really helpful through my claim and every associate was very helpful.

Lillian Butt

Got in an accident and tip top towing recommended that I go with torq. Dealt with Ali, super great service they did all the work for me. If your insurance covers rentals go here no doubt about it.

Katherine Beltran

At first I was really impressed by this company how quickly they provided me with a rental when I needed one. As well even dropped it off at my house and took my car down to my mechanic for me. Fast forward to about a month later, we receive a Red Light Ticket and are all confused.We look at the date and time and notice that it was the same day this rental company took my vehicle down to the mechanic. I firstly called the driver who took my car and right away he told me to the call the office and a representative would help me. I then called another number who had called me when I had the rental. Told me "I'll call you back when I'm in the office". Never did I waited 2 days then called their office and the phone just rings forever until someone from Mississauga answers and tells me they will get someone to call me back. Finally the "manager" calls me back and I explained to him one of his drivers who dropped off the rental and then took my vehicle to the mechanic went past a red light camera, therefore causing a $250 dollar ticket and I am not able to get my car sticker. I gave him the phone number of the driver who took my car and told he wasn't sure and would investigate??... ummm hello how don't you know your employers number. I didn't hear back for 2 days again so I called them back again. He told me "my driver says he didn't drive past a red light camera".....umm ok how would he know that, since he doesn't get the ticket, it goes to the owner of the vehicle? I explained to him I have the time and date of the ticket since it is printed on there....as well the time he called me when he was outside of my house dropping off the car. I also took a picture of the rental agreement and there's also a time stamp on that as well. He then proceeded to tell me there was nothing he could do since his driver said he didn't pass the red light camera. I again explained to him it wasn't my fault and its his drivers fault. Had this been reversed they would immediately charge my credit card but for them of course we can't charge them. I also explained I needed to get my car sticker and he told me "open a court case to fight the red light ticket,once you get a court number you can go to Service Ontario and explain and they will give you the sticker. If not,or the court makes you pay give us a call and we can see about splitting the cost." ..... joke, I then called Service Ontario explained what happened and they told me there is no such thing as giving them a court number and still getting your ticket. He told me I would have to wait until it was settled, then I could get my sticker. Soooo not only did the manager of car rental give me false information, hes also avoiding to pay for a problem their driver caused. Since with covid, we've also been waiting since February for a court date and we're in mid May now... I had messaged the manager again explaining what service ontario told me and how ridiculous this is....SHOCKER NO RESPONSE!! Clearly dodging their mistakes they made and avoiding to help me... I DO NOT RECOMMEND THEM BEWARE

madeha ayub

Awesome staff with exceptional customer service!

Haydee Nunez

Excellent service and awesome staff. Great service. Keep it up. A very good car rental place. Definitely will recommend to my friends.

Harwinderkaur Sidhu

Excellent service. Staff is very helpful and polite. Especially prabhjot. A big thanks to the team

Harold Cardeno

Great guys to deal and do business with. Always very friendly, respectful and professional.

Alexandra Menes

Fatal was so helpful in helping me in getting a rental car. TORQ vehicle are so clean and staff are very good. Thank you

Carol Caliguiran

Very good car rental company and Mr. Fazal was the one to help and is professional.

Lubna Hasni

car was cleaned very nicely and was dropped at my house.

JenJen C

I have been trying to reach this company for days regarding the rental I currently have. No answer and phone goes to a voice mail that is FULL. First, 4 days after getting the rental, my car insurance has advised me of a daily coverage limit and also a limit for the entire rental period. Their rates are not on the contract. Cant reach anyone to verify. I do not like the car I have. I'm used to an SUV, but I am in a small Honda Civic that I find uncomfortable. I was told to call them if I wanted to change the car. Cant reach anyone for that. The Honda smells like it was saturated with cologne. Gives me a migraine everytime I drive it. Another reason I'd like to switch cars. But, I cant reach anyone..... The body shop told me that due to the holidays, it will likely be in the New Year before I get my car back. The contract with Torq ends Dec 30. But, guess what??!? I CAN'T REACH ANYONE.

Maisha Majeed

Amazing service and staff, with a wide variety of vehicles

Carleigh Archibald

Torq Car Rental has provided me with outstanding service on two separate occasions, after car accidents. Not only did they provide me with brand new cars that were spotless, they also delivered them to my location very quickly, allowing me to get on with my day. Ali, Fahad and all of the staff I encountered were friendly, helpful and knowledgable. I had many questions my insurance company left unanswered and these guys really helped answer my questions and made me feel comfortable! I would definitely recommend this company to my family and friends! :)

Louie Kinglou

Beware. They will charge a $250 drop off fee or a special services fee. They do not tell you they are charging this but it will be on your invoice and your insurance company does not necessarily cover it. They will pay towing drivers for the referral. Just be careful I Do Not Recommend.

Stephanie Stiles

They went over, above and out of their way to help me. Fazal stayed late when I could not make it back to turn the car in during their open hours due to work and travel time. I would defiantly use them again. Thank you

hira zaman

Great service and super helpful!

Sumanpreet Kaur

Amazing service provided by Mr Fazal. He helped me to get rental care , they had variety of cars in great condition and well cleaned. will recommend to everybody for rental car. It was great pleasure being there.

Racine Diouf

Great service! Cars were always clean and they have a great variety to choose from.

Hannah Ngo

Great costumer service and very reasonable prices!

Laxman Nadesapillai

Great customer service! All employees acted in a kind, professional manner with a variety of cars to choose from.

Haley Chandler

Very nice customer service! Hooked me up with a new 2020 Honda Civic!!!!!. Even Krispy Kreme doughnut.Car was very clean,very welcoming after my accident made me feel like I was a long time friend

Blake Cross

Avoid. Just avoid.

Margaret Englefield

We had a very positive experience dealing with Torq car rental after an accident. They were very professional and looked after everything!

Hadi Faisal

Torq rentals helped me out very quick after a car crash, clean car good people. Delivered the car personally to me and also picked up. Very efficient and quick. Thanks guys!

Jeff

Highly recommend these guys amazing service amazing help will definitely recommend them

PAULITOS P

They were there with a car for me to jump in after my car was towed away but when it came time for them to pick it up they had no staff available and called a day ahead. Couldn't even promise to drop me off at my car. That's not 5 star service and your lucky you got 4