Reviews of Enterprise (Rent Cars)

Marky Mark

After getting hit by a drunk driver I lost my vehicle for approximately a month. During the span of the month I was sent to deal with enterprise on Ontario Street. From the start their professionalism and courtesy was unmatched from every employee I had to deal with making my transition into a temporary vehicle as simple, hassle free and helpful as possible. Not only were they extremely welcoming, they were very accommodating at trying their hardest to match my vehicle needs as I needed something I could use for work as well. In my most recent vehicle change over, the manager here, Trent, also went above and beyond what was expected and definitely more than what I ever expected from a car rental company. In this instance I needed to upgrade the size of my vehicle and instead of sending me off to Toronto or another location on route Trent was able to secure and prepare a ride for me in a couple hours and also ensured it was thoroughly sanitized as a result of the recent Virus pandemic. I just want to say thank you and appreciate your assistance at it saved me a lot of time money and stress. I’m happy that the dealership I’m connected to was connected with this rental agency. Mark T

Mark Reyes

I am so satisfied! People are amazing! Super amazing! They took care of my needs and wants! I’m giving them 10 starts for the good service and fantastic employees! Also, a very quick service and fast transaction which was is definitely what I needed! I will surely rent with them again! Thank you so much guys!

JP

Me and my family have been coming to this location for years now (and only use eneterprise when travelling abroad as well), and the service has always been tremendous. I don't really like taking the time to write reviews, but this enterprise location has been nothing but amazing. It is a very well run branch, with great friendly and curtious staff, along with clean and ready to go vehicles (with good selection). I've reccomended several of our family members and friends to enterprise because of the amazing service that we have been recieveing. Great location, and amazing people!

Chantel

Very friendly staff

Esko Murto

Customer service failed so bad that we couldn't even get the car rented despite our earlier reservation. Location is clean and the cars probably are nice, but the staff don't seem to be too interested in making things work for you. If already renting the vehicle turned out to be too complicated, I dare not even think what would have happened if there had been any problems on the road..

Michael Bort

They don't have a large selection of cars to choose from. Linda was very friendly and helped me out when I had to switch to a smaller car the next day ( to fit in my parking space)

Amir Takbash

They are on time.

Ivan

Just horrible customer service at this location. They'll keep calling if your insurance hasn't paid them yet, but when they make a mistake and you call them, they just keep deflecting you to someone else or to call back or the big one 'they'll call you back' but never do. It's been months and I'm still waiting on the manager to call.

邹琳

3 days ago. I called them for renting a CARAVAN. They gave me a price as 525 dollars for one week. But I need to go there at Saturday for the confirmation. Unfortunately. When I have been there. They increased rental to 841 dollars. Unbelievable and bad experience!

Chris Hanlon (Arbalister)

Awesome staff. Treated us great after a car accident, and through a series of insurance claim backflips.

Yane Issa

Well I didn't have a good experience with this service I waited like an hour to get the keys of the truck Then I filled up all the tank cause they told me that I have to keep the gas full and I spent 140$ and I dont even last with the truck two hours i never got the money back I sent many times email to Anastasios and i never got any answers

vjaceslavs medins

If you want to rent a car this is the place to go. Good prices and the ladies at the front desk always have a smile on their face. I will definitely come back here when I need a rental!

Nora Mclellan

Lovely service !!

Scott Hogendoorn

Elias, Jeff and the others at the Ontario street location in St Catharines are all very good people, easy and friendly to deal with. Will use this location again if needed!

Edson Fernando Escames

(Translated) Great! (Original) Excelente!

Paul Boucher

This location of Enterprise Rent-a- Car has closed, it is not in business anymore

Robert Dee

Fast, easy and helpful. Thanks

Super Biff L

Had a rental car for a whole month from this location and switched vehicles multiple times. The staff, especially Liam and Rachad, were always helpful and on point in person and over the phone. I will definitely go back.

Ishan Byrde

Great service by Matt. Quick and easy check-in and return. Appreciated the home pick-up as well despite poor weather conditions

Axel Morvan

(Translated) Employees refuse French credit cards without any mention on their site, and they did not offer us any solution to rent the vehicle we had reserved. (Original) Les employés refusent les cartes de crédit française sans la moindre mention sur leur site, et ils ne nous ont proposé aucune solution pour pouvoir louer le véhicule que nous avions réservé.

Sam Muller

Friendly staff, cheap rates & excellent service

Nora Langohr

Fast and friendly Service.. car seats were a little stained on my last rental though

David G

Took longer than I expected but that was partially my fault waiting for a car I wanted. Staff is great and great prices.

Sean Rotter

No nonsense care rentals with great service.

Hassan Pourarya

The car was good the guys were even better on DeCarie Enterprise

Kevin Horlick

Sloooow service.... Horrible customer service. Waited for upwards of thirty minutes to have car ready.. not impressed. Edit: They offered us a discount after we expressed our discontent. Bumped the rating

Andrew Franklin

Good customer service

Manveer Singh

I love renting car from them, customer service is really good ????????

Rick Lascelles

Fast checkout. Didn't have to go back in to finalize rental agreement. They should ALL use this method. Thanks.

Jonathan M.

(Translated) My wife reserved a car online. In the end, the car was no longer available but they offered equivalent or even better models for the same price. Good, versatile and helpful service. Keeping up the good work is appreciated by customers ???? (Original) Ma conjointe a réservé une auto via internet. Au final, la voiture n'était plus dispo mais ils ont proposé des modèles équivalent voir mieux pour le même prix. Bon service polyvalent et aidant. Continuer le bon travail, c'est apprécié par la clientèle ????

Julien Brault

(Translated) Very good service (Original) Très bon service

Jas Randhawa

Great staff and good selection of vehicles.

Dan Doctor

My number one place for car rentals. Basil, Andrew and Justin are very helpful. A couple times they didn't have the model we reserved, but we were given free upgrade for the next model up. We even rented a truck here to go pickup and engine from USA. When my previous personal car was hit I actually had a rental for 5 weeks from them. Everything was covered by my insurance I didn't need to do a thing.

Patti Malton

The Ontario Street location is A++ for customer service. Highly recommended.

Vanessa Medina

Probably the best Enterprise location I've been to thus far. Great service, friendly staff, and very speedy/efficient rental process. Will definitely be back in the future for my next rental!

Vincent Rasse

Still the best place and prices for rental car.

Andrew Humeniuk

Friendly service and a fast, Covid-safe transaction. I will be happy to use them again.

Gary

Great service!

Anas ELASHI

If I could give minus 100 Be the judge: Spoken to the location and reserved a premium SUV 3 days ago to find out that they did not have it. Spoken to head office and reserved it again and I was promised that they will have it for me , after calling location 30 times Used another number to be told that they don’t have it! I lost my hotel reservation for tomorrow as I do not have the suv I emailed them with the issue, they never replied.

Debbie Kos

The staff are always happy to help, friendly and do their best in busy times. We rent a car from them 3-4 times a year and in my experience, the staff were always great. The cars are not always 100% clean but considering how busy they are during pickup, the staff do their best to get everyone their cars asap, which means they likely pass on the detail cleaning in order to prevent longer wait times. The cars have still been fairly clean, but not perfect.

Sean Grogan

took a while to get my car, wasn't the car I booked, un-convenient hours, car was nice, I'd probably go to hertz across the street.

Adam Klassen

Good shop. Good staff.

Chase S

My company has rented a car from Enterprise for 3years.

Nathan Van Dyken

Received a rental car from insurance while my car was being repaired. The staff was very friendly. They picked me up promptly and quickly got me set up with a clean, modern SUV, even though my vehicle was a sedan. When it was time to pick up my repaired car, the staff was once again very quick in dropping me off at the auto body shop.

Julie Beverstein

Best service

Steve Bonnay

Great location....quick and knowledgable staff

Valerio Rosset

Very nice staff. Good rates. Good cars.

Muhammad Waqar Akhtar

Rented a truck early last year, before covid. Have rented from other places in the GTA but this was by far the best rental experience. Courteous staff, quick service and excellent pricing. Hoping to return soon!

Hershy Weisberger

MOHAMED You are the best !! Great service , On time pickup & drop off , very friendly service!!

Alejandra Bauer

Affordable at bat. But, then I was pleasantly surprised by how friendly and efficient the check in process was. I got dealers choice and was given a cute SUV which was in mint condition. Great service Basil Hassan and Enterprise team!

Zaki Arshad

Great location, friendly and helpful staff

SECRETz AGENDA

Im not quite sure what prompted an entire overhaul of staff but the one they have now offer a completely new level of customer service. The staff is incredible. I know its JUST a rental company by that I mean im not ordering Alaskan King Crab but the level of customer service is something one would expect from a 5 star resort. Every interaction goes above what one would expect from a local rental agency.. I was assisted by Tyler. He took great care of my disabled mother and overall provided excellent servixe...HIGHLY RECOMMENDED.

Sammie Sea

Absolute crook. Rented a car from Toronto and brought to St. Catharines, no accidents or damage at all. When I dropped the car at St. Catharines I saw the east asian guy taking in the car looking exceptionally hard for damage but he wasn't able to find any and confirmed that to me when he came into the office after inspecting and said I would get an email receipt. I just got mail saying the car was damaged. See that's the thing about taking it back to a different location is that they don't know that I take a video of every vehicle I rent before I leave the lot and ensure that I am seen doing so. And just like I always do I took a video of this rental before I left the lot. I will call their location tomorrow and make sure they know that. Do not rent from this location. Update: I complained to head office and received an email saying they would be covering the repair since I am a regular customer. Its still important to know that there was no damage to the car. Since this I have had no choice but to rent from enterprise to come from Toronto to St. Catharines when my mom broke her leg at work. I was informed by the rep that cars going between Enterprise locations are looked at more closely. The two reps that I dealt with at this location upon return were both professional and helpful and were different different reps than the manager who previously reported damage which I had not made. Make sure you take a video recording of the dents and scratches etc on any rental you do with any company. Contact the Better Business Bureau if there is an issue that the company won't resolve and depending on the value of the claim you have you can also contact the Ministry of Consumer Services to see if they can help resolve the issue.

Raja Kuppuswamy

First Review on Enterprise (Trafalgar Location) Old cars. Required lot of formalities to credit the credit card back after the rental. Review is only in this location. I am a loyal Enterprise customer. I would not go here again. Edit - We wanted to give them another try as it is closer to our home. We went back and rented the car again, at least 3 times now. I found cars to be new. I did not get any old cars. Also I noticed the credit card is being credited without any delays or completing any release forms. Staff are friendly.

Ravedin

Professional, customer oriented service. Clean facilities, clean cars. I will always use Enterprise. Their level of service can't be beat.

Charlene Jones

We called Enterprise to rent a SUV everything was good! the day we go to pick it up. We got turned down cuz my 78yr old grandpa used his card and didn't want to dive out to our cottage I was going to help him out and do some of the driving. I was told I can’t do that. I take our business elsewhere.

Jon Poulin

They were very helpful and had some good vehicle options. Place looks almost derelict on the outside but I assume that it was because it must have been an old mechanic shop.

Sarah Lowe

They were super accommodating at the last minute when I needed a drop off towards the end of their day. Everyone at the location were very friendly and the price was better than having to uber back and forth to work.

Roshan Sawant

Mohamed, very friendly Service, professional. complied all my requests when I booked the Car for a week. He provided me exact the same brand Car when I requested from the available lot. Manager is also nice and they are good on customer satisfaction. I'll surely visit again. Keep up the good work!!!

Rolando

Great service, the gentleman at the front desk was very nice and gave me differnt choices and suggestions, definitely coming back

Michelle Baker

Manager was supposed to call back within an hour and it is now end of day (8 hours later) with no call. Frustrating because other companies would have had the vehicle ready for us.

Rohitha Fernando

Convenient place for collecting and returning. I was over charged by a misunderstanding but they very quickly rectified the problem by refunding the excess charges. I will always go there when I need a car.

chris romo

Always have the cars

Adam Lefeuvre

Awesome place to do business with the staff are great

Fair Unfair

I just wish that every google page of car rental companies include an instruction on exactly where to park the rental car and where exactly to drop the keys. as well, what does the recipient look like to where to drop the keys, is it a mailbox, is it a metal box. because there is nothing more infuriating to spend 30 minutes going around looking for something in a haystack and on top of that when you call customer service to be answered by a person who is requiring 20 questions information when ALL YOU WANT IS TO RETURN THE CAR! also please update your google listings because your 6900 blvd decarie location still shows pictures of your old location where I WASTED MORE TIME GOING TO AGAIN.

Rusticas

Absolutely the best customer services I have ever received! Aways exceeds my expectations!!!!!!! Thank you for your help and services again and again!

Charles Pedley

I was charged over double the amount agreed to on the invoice email sent to me. The deal was for $33.73 and the charge on my credit card was $67.46. This is the second time this has happened with Enterprise. The other time was in a south St. Catharines location. How can I trust Enterprise any more? -CP

Justin Nicholls

Very clean car, and was able to support us after having a negative experience with another company (Ace Rentals out of Toronto). The car ran great and we had no issues in our trip or upon our return. We will definitely come back for our next adventure!

T P

Good rental place

Pj king

price accommodates, nice car, cool employees

Ransom

I rent a car with them for the first time last week and it was a basement bargain price, but they were incredibly courteous and fast. I used to rent cars from downtown on St. Paul and now I'm willingly spending more for the service (and the pick-up/drop-off is nice too). Highly recommend!

Andres Chavarria

They are okay.

Reuven Overlander

A bit of a time wait but still earned 5 stars for me, recommended rent a car spot.

Pat Moriarity

rented a car for a week and I when through 3 cars because of mechanical failures. was told the price and the billed me more that quoted. Ask for the district manager to call me and 4 days have passed and I have not been called back

Peter Lancaster

Outstanding service from this branch overall. Adam was very thoughtful and courteous when we arrived. Good selection of cars and fair prices. Will definitely come back and rent again !!

Ashley Mowat

Great customer service. Always quick service. Only have ever had a short wait occasionally while the car is being washed,etc. Great cars. Have rented others places but they always pale in comparison

Cathy Beausoleil

(Translated) Great service, always more for our money, really, I highly recommend this branch. The team is young and dynamic, things are going well, the wait is really non-existent. The SUV was clean. Thanks to the whole team. (Original) Super service, toujours plus pour notre argent, vraiment, je vous recommande fortement cette succursale. L’équipe est jeune et dynamique, ça roule, l’attente est vraiment inexistante. Le VUS était propre. Merci à toute l’équipe.

Brandon Gray

Don't go here. Terrible service, long wait times. Scam Artists

Amanda M

Terrible experience twice in a row!!! Dealt with Adam both times, he was unprofessional and not helpful at all. We were trying to rent a car as students and was first told a major credit card is what they would need, so once we returned with a credit card Adam said 'proof of liability' would be needed as well even though he never mentioned it the first time we were there. Adam was not helpful and didnt seem to care about customer service. If youre looking to rent a car dont both with this enterprise or with Adam not worth your time!

Missa B

not an option for a 0 rated,o would have giving it. car atRented a this location recently and the person did not give me my contract, he said that he sent it to my email ( to the email that I never provided nor was I asked about it). On top of that he advised that it was my job to ask for the paperwork in question. I did not know this was a self serve/ come first establishment. Still not sure what was his purpose, if I had to do most of the work. Reply to Lisa S..... (Edit) please advise what it the point of emailing customer care department of I will receive same generic response, if any to my problem as many other people have regarding this particular location.

Hamid Kalantari

They are the best ... very friendly and professional ...

Alfred Ng

Good service from the manager, Trish. Rates reasonable than competitors.

Joe G

Franco and the guys at the Trafalgar location went out of their way to help me when my car was side swiped. They had a car ready, that was picked up from another location to suit my needs, within a couple hours of contacting them. I would suggest them to friends every time!

Brianna Wodabek

Great reliable service, fantastic customer service

Bruno Petla

Your experience will depend on the customer representative, I have had good and bad experiences here.

Frank

Friendly and very professional

Tedd Smith

Friendly staff, easy to rent from.

masoud mohammadi

10/10 Experience with their manager in truck rental department nice to deal with you andrew rewi ..

Sean Peacock

Good service and selection

Nafeesa Monroe

They're doing great at keeping everyone safe, but unfortunately they aren't "picking up/ dropping off" before & after your rental.

Laurent C

(Translated) young and dynamic team very good car presentation perfect advice and complete information congratulations to your company Keep going see you soon, I hope (Original) équipe jeune et dynamique voiture très bonne présentation conseils parfait et renseignements complets félicitation a votre société continuez ainsi a bientôt j espère

Sandra D'Alessandro

Both times I have used enterprise I have had major issues, not to mention the terrible customer service from the manager. I tried to reach out to head office and the claims department with no return call. I have been dealing with this issue for a year. I have emailed and called more than 50 times to resolve the issue. What kind of company is this?? I would definitely NOT recommend enterprise to anyone.

Leonardo G Grinberg

Very good service I highly recommend for everyone

steve B

Always rent at Grimsby location...they are great there... Lyndsi is great, so helpful... They slways do their best... My reward to them, I always clean the car before returning it... Help where you can

Josh Le

A smaller Entreprise location, but the staff are all helpful and friendly over the phone and in-person. I reserved a car online beforehand and picked it up early in the morning. Getting the rental was fairly easy and they gave me the option to swap my ride when I saw the rest of the available options. The only advice I'd give is to check your credit card beforehand whether you have rental insurance already included so you don't have to pay for their extra insurance. I'm sure they get an incentive for the added insurance, but there's no sense in double paying.

J T.

Great staff, car was good (got tired of it and missed my car after). Location is kind of bad with no left turn lane, safer to turn at gotrain spot and go through adjacent parking lots. wait room is tiny and only 5 chairs. gets full at peak times.

דודו רחמים

(Translated) Car rental company in Montreal. A smiling team that knows how to do the job. Variety of vehicles and affordable (Original) חברה להשכרת רכב במונטריאול. צוות חייכני שיודע לעשות את העבודה. מגוון סוגי רכב ובמחיר סביר

Eanass A

Good service, friendly, prices are too high in the summer!

Эдвард Климсон

Best service always from professional people !!! fast and perfect selection !!! thank you Enterprise!!! !!!EdClimson!!!

Paul Pickett

TL; DR - Great selection of cars, great people to interact with, decent prices for rentals and an easy to use website. I really like this group of sales men and women. They really go the extra kilometer to get you the car you want. Stick to your guns if you want to pay what you ordered though, they like to up sell (not intended as a bad thing). In some cases, I would have been able to get a much better deal if I wanted to wait for them to up sell rather than book online. So you can sometimes use their enthusiastic encouragement to get the better car to your advantage.

Brad Green

Great service and availability of cars at any time

Charly SuperG

(Translated) Note: Driver's license required! ????‍♂️ (Original) Remarque:permis de conduire nécessaire!????‍♂️

Xander Kennedy

This is the first time using an Enterprise location in which I felt compelled to contribute a review. All of the associates were helping many customers simultaneously. Regardless of the volume of work that was coming in, I still received smiles and recognition of my presence. I was helped by a gentleman named Craig who I believe was the branch manager. He took me through the process at a very comfortable pace. I will definitely continue to use Enterprise for my car rentals. The staff at the Saint Catherine's Ontario St location left a very pleasant impression.

Quratulain Shahzad

It's the best rental service I have experienced. They provide pick and drop service and the staff tries to help as much as possible with the best rates.

H. MUNIZ

I've been a loyal customer of enterprise for 3 years now. I've never had any issues renting except when coming to this location. I've been here about 4 times in the past 2 months and customer service gets worse and worse each time. The employees here do not care to interact with customers professionally. Not only are they not very polite but also argued with me I retuned the rental with less gas than it originally had which is absolutely BS and I refused to pay for it to which they replied "next time take a picture to prove it". The only pro I had with my last rental was paying for a full size car but I actually got upgraded to an SUV as they ran out of full size cars by the time I got there. Most likely will not be renting from this location again for their lack of good customer service. Overall, experience was not great.

Steve Tessier

Great low price. Low cost small cars to travel back to Montreal.

Warren Robertson

I've been renting from Enterprise for the past 4 months every other weekend without any hassles. The cars have been all very new with one exception. I've been given lots of upgrades and had no problems returning the vehicle before they open. The location is very accessible to the GO train. Staff are always pleasant and helpful. Great option to grab a car from the west end of the city by GO train.

Natalie 'Mihaly' Pickett

Rented a 2016 Nissan Micra for the weekend to take up north skiing. Was very economical and wonderful on gas! Will be renting again at the cheap price we got!

C M

Hands down the best rental location in the region. I have been renting on a regular basis for over 4 years now. I have tried buget/avis and other companies. This location and staff are without a doubt the friendliest, most accommodating and professional. Trent the new manager really knows his stuff! Thank you to all the amazing staff for an excellent ongoing rental experience, time and again you guys hit it out of the park! CLEAN, FAST, EXCELLENT CUSTOMER SERVICE. Five star +++++

M Skinner

Excellent service and price. In the past we've also rented from this location and, if your vehicle choice is not available, they've upgraded. Nice. Thank you!!

MS Hamdan

They have a wonderful guys specialy a guy called Rashad Sukkar this person is so sweet and helpful I transferred from my local enterprise which is 1km I way from my home to go to that branch for his kindness and Great attitude the opposite from the guys in Enterprise on royal Windsor

Dinah Wray

Very professional and empathetic, but my situation certainly was a challenge. After two months, and my car still wasn't completed for repairs, (no-fault accident), I guess they got nervous, and actually made a charge on my credit card rather than just continue to wait until they heard from the Insurance. All was rectified/reversed when I returned the car in proper order as required.

Eddy West

(Translated) Special mention to Ms. Cherihane, El Maqri and Mr. Ahmed Rahbaoui. From December 28, 2019 to January 2, 2020, I rented a 2019 Hyundai Elantra equipped with a GPS to spend the holidays in New York. Excellent vehicle in perfect condition. Impeccable service from the first clerk, very helpful and friendly. He let me park my personal car in their yard during my entire stay. This greatly facilitated the logistics of our trip. When I returned, there had been a snowstorm. My vehicle refused to start. Mr. Rahbaoui and Ms. El Maqri de are immediately quick to help me by boosting my car. Free and quickly. They were not required to do so. But they did it without hesitation. A gesture much appreciated especially when returning from travel. Mr. Rahbaoui even gave me mechanical tricks to prevent this kind of addict in the future. I will definitely do business with this branch again. I warmly invite you to do so too. They have exceeded my expectations and their homework. (Original) Mentions spéciales à Mme. Cherihane, El Maqri et M. Ahmed Rahbaoui. Du 28 Décembre 2019 au 2 janvier 2020, j'ai loué une hyundai Elantra 2019 équipé d'un GPS pour passer les fêtes à New-York. Excellent véhicule parfaite condition. Service impeccable du premier commis, très serviable et sympathique. Il m'a laissé stationner mon auto personnel dans leur cour durant tout mon séjour. Ce qui a énormément faciliter la logistique de notre voyage. À mon retour, il y avait eu une tempête de neige. Mon véhicule refusait de démarrer. M. Rahbaoui et Mme. El Maqri de sont immédiatement empressés de m'aider en boostant mon automobile. Gratuitement et rapidement. Ils n'étaient pas obligé de le faire. Mais ils l'ont fait sans hésitation. Un geste très apprécié surtout en revenant de voyage. M. Rahbaoui m'a même donné des trucs mécaniques pour empêcher ce genre d'accro à l'avenir. Je vais définitivement refaire affaire avec cette succursale. Je vous invite chaudement à le faire également. Ils ont dépasser mes attentes et leurs devoirs.

steven fenton

Good service

הרב דוד צבי מאסקאוויטש Rabbi Dovid Moscowicz

(Translated) The cheapest (Original) הזול ביותר

Howard Frank

Super service. They were short-staffed so they couldn't pick us up as advertised, but they gladly drove us home when we returned the car.

taoufik mechergui

Gone there to get a reserved car by insurance. They want to oblige me to take the least wanted car they have saying they don't have and the ones they have they need oil change: what an excuse. And under the pretext they want to help me with a ride tone they push for an SUV : wow . Way to go Enterprise !

Ali Shamaee

Friendly staff. They offered a better car than the reserved one.

Carla Frechette

great new clean rental while mine was in the shop

naved afaque

Neat and tidy car

William Ellis

Quick efficient service.

Victor Martinez

Service and staff is fantastic and easy to deal with. Keep up the great work. we rented a cargo van for weekend, clean and ran excellent and well maintained. We definitely recommend this location.

Nathan Amar

Always good service, and friendly staff to help.

Sid Benouniche

(Translated) Fast service (Original) Service rapide

Yahya El Baba

Good cars at very reasonable price. Upgraded my car to 4x4 Bmw with no addional fees. Just make sure to book earlier online.

Matt Kimmett

I had interactions with at least 5 different employees over an 8 day span. Literally every single one them was extremely friendly, courteous and helpful. I had the oppurtunity to drive two different cars. Both cars were awesome! And as advertised they picked me up on the first day and dropped me off on the last day. Whenever I need to rent a vehicle in the future. I won't be shopping around. I'll just be going back here.

Arsam Ali

Was goo

Yayouknow me ditto (nunya)

Very busy Location. Staff are friendly and efficient.

Lynne Sands

I appreciated a local rental from where I was in Grimsby. Great customer service, especially Lindsey. Thank you.

Kynness Nuve

Friendly people know to serve..

quentin ramu

(Translated) Very good car rental agency. I rented a Dodge Charger for an evening. Someone from the agency picked me up and then dropped me off the next day at the end of my rental. +++ (Original) Très bon agence de location de véhicule. J'ai loué une Dodge Charger pour une soirée. Une personne de l'agence est venu me chercher et m'a ensuite déposé le lendemain à la fin de ma location. +++

Anthony Rice

Severely dissatisfied with the way this business runs! Reserved an SUV online with no hiccups. Only to get the call the next morning that they do not have the vehicle that the system said they do. He then tells me to call another location. I call and get no answer so it transfers me to the call center. They locate said vehicle and swear it's available and now reserved for us at that location. I gave the woman on the phone a 5 star review for her prompt help. Then receive a phone call 40 mins later from that location saying they dont have the vehicle either!!! Now we are an hour away from leaving and have no vehicle sorted out. During a time when businesses have been forced to work via online and phone you can clearly see this company has dropped the ball.

Shaunna Howard

Helpful and friendly staff, who made sure I got the best price. Car was clean and ready to go.

Robert Ricci

Excellent

Mustafa jawad

It’s nice people and the service and nicer car

Jim “Jimmy” Me

Excellent service here. Good price on the vehicle, free pickup and drop off service. Always well organized and smoothly run. Easy 5 stars and my default go to for rental cars.

The Davies Family Channel

Easy to deal with. Convenient

Ganesh Ramnarain

Grate service

BLang Blang

(Translated) Efficient and kind (Original) Efficace et gentil

Gina Robertson

Top notch service from beginning to end. I was visiting from out of the country and the Enterprise location closest to me was completely booked. Unfortunately, this location was unable to pick me up due to the distance, but Ash was kind enough to credit half of my cab fare toward the price of the rental. That was above & beyond great customer service and I really appreciated the consideration. The gentleman who helped me get checked out was also super friendly. Thanks so much to your entire team for your service.

MomDIY

I found the staff at Enterprise very friendly and helpful. My car was clean and in good repair. The car rental process was efficient. I would definitely return to Enterprise.

Alexandre E.

(Translated) Exceptional service, new and impeccable car. Thank you so much ! (Original) Service exceptionnel, voiture neuve et impeccable. Merci beaucoup !

Aidan Nelson

#69 review ╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜╰༼◉Д◕༽〜

Jordan A

They did not let me rent a car saying that my license needed to be in english or in french , my license was in spanish since i dont live in the country. By law it says that all visitors have 6 months to be able to drive in the country. luckily budget and avis was a block a way and i was able to rent one there.

Sonia

(Translated) After a start of the day, me and my colleague arrived at Enterprise for a last minute rental and the service was impeccable. Both agents were quick, courteous and responsive to our needs! Thank you (Original) Après un début de journée rocambolesque, moi et ma collègue sommes arrivés chez Enterprise pour une location last minute et le service a été impeccable. Les deux agents étaient rapide, courtois et en fonction de nos besoins! Merci

Gorkem Ulutas

İn and out no problem

Rich & Mo Physio English

Good service, good prices

Queen Altachia

Service is great to me

Gabriel Esler

Great car rental service with low km/like new cars to pick from!

Acemancanada 519

Great friendly service.

876ix bwoy

Terrible experience, I would never rent a car through this company again. They try to steal money from you by charging you for things that weren’t apart of what you purchased, and refuse to refund you. Terrible customer service and I would give this 0 stars if possible.

R G

have been renting cars from here over the past couple of months for every weekend. The service is as expected. Every time on the day i am supposed to pickup the car., I receive a call to ensure I would be coming in. Once there, they will do a walk through first and then make me sign whatever they have which is good. The guy (usually its AJ) will have me start the car and ensure the dash isn't lit up like a Christmas tree. Couple of weeks ago., the rented car was scratched when parked in visitor parking in my condo complex. The insurance (covered by my credit card) was a breeze to work with on either side and promptly handled.

Olaniyi Bankole

Great customer service. Awesome representatives. Tailor saved my day from missing a trip to Ottawa by offering me to an exceptional option. ????

Rémi Guillette

Company easily found online, Complete and clear information. Very easy to book. The branch is located in a convenient area and easily accessible via the highway and boulevard. Arrival safe place presence of a well-maintained parking lot respectful of the accessibility of people with intellectual and physical disabilities. Entrance, counter, customer services at the same ground level. A very warm welcome, always listening to customers. Simple, fast, intuitive rental confirmation process. Fleet of recent rental vehicles. A+ extremely satisfied with the maintenance and cleanliness of the vehicles. Return without comment. Very fast ! I recommend. They can count me as loyal customers. Thanks you Entreprise !

Tashfiq Hafiz

Great service, they take care of you to the best of their abilities. Great hospitality, especially Adam!

Ismael Girard

(Translated) Great! I came home because the bottom and I used it 5 min before throwing it in the water! It was truly a breathtaking experience! I recommend for any lover of car throwing in the water who do not want to pay for a car! (Original) Super! J’ai rent a car la bas et je m’en suis servis 5 min avant de le jeter à l’eau! C’était vraiment une expérience à couper le souffle! je recommande pour tout amateur de jetage de voiture dans l’eau qui ne veulent pas payer pour une voiture!

Cesar Ghisilieri

I am a regular renter from enterprise and this location always has the best prices and the best service compared to any other location. The manager Rashaad is a solid guy and will always go the distance for you.

Julianne Pauline

Friendly service, nice reliable car to get me through the week mine was in the shop.

Eyal Simon

Worst service ever. I reserved a car and called the day before to make sure everything is in order. Yes they said come pick up the car. As I went to pick up the car another custumer was in line and was renting the car I needed to pick up. First come first serve the clerc told me. But I have a reservation I need to get going on a trip ! You guys took a deposit You Muther Effers ! I replied. Ah welll we as for a credit card ... but we dont really charge it... Sorry ! He tried pulling one on me saying the car I needed to have was supposed to be returned but didnt and he cant force they buddy that took it to bring it back. And he ended up leasing the car to the lady and the man that where there. And offered me another vehicule stating that they cannot guarantee any vehicle but just a vehicile... Lucky for me there is another leasing agency not far at around 5 mins away. I took my buisiness there and just spread the word so they can have bad buisiness. They are stupid and UNRELIABLE and they dont care wether you come back or not. No surprise they are small and have a poor choice in cars and models. Anyways I hope they run dry.

apostolos komvopoulos

They are very nice with customers. Clean and quick.

Stephaine Horner

Excellent friendly service

Alexandre R

I have always been happy with the company until I have had some issues for one particular rental after an incident. After some time the regional manager called me and made everything in order. It took a little while but in the end they helped me make this right.

Noel Walker

Fast, convenient. HIghly recommend.

Born Slay3r

Nice staff. Nice range of vehicles to choose from.

LEONIL CARUMBANA BRAO

Always my favorite rent a car ever since.

Umar Ahmed

Awesome service, great prices. They are the best rental car service Ive ever dealt with.

Simon Vinh

They must be making a lot of money robbing clients this way! They wrongfully charged me a "vehicle abandonment fee" and I've called them 3 times to have them refund it. It has been 6 weeks and they keep claiming they will refund me and that their accounting team is "on it". No such thing has happened. Otherwise staff is good. Car was as expected.

Bruce Tiffin

Great service and rental vehicles are in new condition.

Ron Balzer

You are the best in the Industry in looking after your customers. Keep it up.

Tracy T

I had a very unpleasant experience with my insurance company, but the one bright star in my ‘journey’was Brian and his team at Grimsby Enterprise. Thank you very much for being professional, proactive and most importantly friendly and cordial. I couldn’t ask for more. Mike with the white Nissan.

Abood Omar

Been renting from this place for a long time now, clean cars, staff and Managers been great professional and friendly. Specifically manager Rachad, went above and beyond to help me with a sticky situation Highly recommend this branch! Best location by far!

Morgane Bouflet-Thime

(Translated) Third and last rental from this lessor. Deplorable assistance service: the car breaks down for no reason, having to wait 3 hours for someone to arrive to fix the problem and no one on the phone to help us, the so-called "professional" convinced that it just comes from the battery without wanting to listen our side of the story; leave knowing full well that the problem has not been solved, break down on the highway, call the service back and be told that the place where you are is not in their jurisdiction. Having to bring the car back to the rental location by towing and having to pay for the service out of pocket. Having to wait 5 hours in the end to finally get back home, exhausted and in shock. Go to the office (boulevard Décarie) the next day for the reimbursement of the towing, deplorable reception service: no excuse, seeing their friends disembark and be better served, having the impression of disturbing and realizing that their requests are more important than ours. Offer of refund less than the payment we made, having to fight to finally get a real refund, then feeling like we were almost kicked out once the problem was "fixed". I think we have been patient and cordial enough in this matter to deserve less disagreeable service than we have received. We put a star for having had the car and almost died in it. (Original) Troisième et dernière location chez ce loueur. Service d'assistance déplorable : la voiture tombe en panne sans raison, devoir attendre 3h que quelqu'un arrive pour régler le problème et personne au téléphone pour nous aider, le dit "professionnel" persuadé que cela vient juste de la batterie sans vouloir écouter notre version des faits; repartir en sachant pertinemment que le problème n'est pas résolu, tomber en panne sur l'autoroute, rappeler le service et avoir pour réponse que le lieu où l'on se trouve n'est pas dans leur juridiction. Devoir ramener la voiture au lieu de location par remorquage et devoir payer le service de notre poche. Avoir dû attendre 5h au final pour enfin réussir à rentrer chez nous, épuisées et sous le choc. Se rendre au bureau (boulevard Décarie) le lendemain pour le remboursement du remorquage, service d'accueil déplorable : pas d'excuse, voir leurs amis débarquer et être mieux servis, avoir l'impression de déranger et se rendre compte que leurs demandes sont plus importantes que la nôtre. Offre de remboursement moindre que le paiement que nous avons effectué, devoir se battre pour enfin obtenir un véritable remboursement, puis avoir l'impression d'être limite mises à la porte une fois le problème "réglé". Je pense que nous avons été assez patientes et cordiales dans cette affaire pour mériter un service moins désagréable que celui que nous avons reçu. Nous mettons une étoile pour avoir eu la voiture et avoir faillit mourir dedans.

Yannick Trudel (Yaman)

(Translated) Very good service, same day reservations available. Good choice of vehicles. However, as with other local Enterprise, not all vehicles have a full fuel tank. But you can ask if it's important to you (which I do regularly) (Original) Très bon service, réservations le jour même disponible. Bon choix de véhicules. Toutefois, comme aux autres Enterprise locaux, pas tous les véhicules ont le réservoir d'essence rempli. Mais vous pouvez le demander si c'est important pour vous (ce que je fais régulièrement)

Mike Gibson

Fast friendly service!!

Uman101

Overcharged me, called manager and district manager and it’s been over 6 months now and no one has done anything. Would not recommend.

Emmanuel Caracassis

Great customer service and location

Hemsa GR

Very friendly and professional staff,, I had to deal with Milton location and mississauga mill creek location same day which both were not pleasant experience ,, Franco helped me fix the issue and went above and beyond to ensure we r having what we want

Rose Newsham

Booked a vehicle and got firm confirmation but when we arrived, there was no vehicle in the category we booked. Not impressed and they say it's very common practice. I would never recommend nor would I book Enterprise again. This was booked thru Expedia.

Frank Penner

I've been in there three times now over the past month. The service the first time by Alex was excellent. The next time I was in I was again given excellent service by Jordan. I just got back from trying to sort out my next rental in a bit of a rush, and the three ladies there today were amazing helping me out! I wish I got their names so I can thank them individually as well, but it was such a rush I forgot to ask. Thank you Enterprise! You've got great staff at this location (only one I've used so far).

Osama Fahmy

Very serious and efficient people. They buy cars to honor your reservation, no kidding. No wonder the yard of this location is always empty!

Mildot 326

Top shelf service 10 out of 10

Ethan Tang

(Translated) Fast and efficient service. Very correct price. Possibility to return the car on Sunday by leaving the keys in a secure box. I recommend. (Original) Service rapide et performant. Prix très correct. Possibilité de restituer la voiture le dimanche en laissant les clés dans une boite sécurisée. Je recommande.

Gene Nikutin

Initially I've been referred to this rental service and it was my second time of renting. I am absolutely elated with the second to none service I have received repeatedly - lighting speed, very polite and customer oriented personnel (thanks, Trisha!). And the cars I've rented from them were superlative (max 6K miles run each). 5 stars service ! Will come again definitely !

Nagaraj Gowda

Great place to rent a car and Good service

Jeremy Hernandez

This branch is conveniently located just south off the Queen Elizabeth Parkway on the Trafalgar exit. The staff is amazing and goes above and beyond to make sure I always have the rental I want even when it is super busy and they are swamped. I'd always recommend renting here.

Arturo Sumayo

Car is Good RAV 4

Maddy P

If you need to rent a car, I strongly recommend this location on Décarie. Huge thank you to Patience and Julien, you're both dedicated, hard working individuals who honestly exceeded my expectations! It was my first time renting a car and you guys made it such an easy and hassle-free process. I really don't understand where the bad reviews come from. To anyone leaving feedback on a business page, I recommend you evaluate yourself as a client first. Are you a decent human being? Do you treat staff members with dignity and respect? It's way too easy to destroy a businesses reputation online these days. Thanks again, and big shoutout to Patience and Julien from the Enterprise on Décarie location. If anyone from head office sees this, give these guys an end of year/Holiday bonus...THEY DESERVE IT!!! ❤????

jaspal singh

Great people at 547 Trafalgar road, Oakville - very helpful, very co-operative.. always recommended

aerismel

You can accumulate points for free rentals and 5% off on every rental when registering for an account with them. I've never had any problems and I have even had a couple of free unexpected upgrades. Really, really recommend them.

David Robertson

Excellent service from picking up to drop off

Emmanuel M.V.

It always best to speak with staff at the branch for anything! They will always go above and beyond to make you feel good and help you! Very easy, fast and straight forward services! Thanks!!!!

Christopher Loeppky

The company I use for rental cars. Faat friendly and reliable.

Phillip Bartolacci

We were treated wonderfully by the local staff at Enterprise in Oakville while visiting from the US. Everything went smoothly, and they even drove us back to our sister's house after the drop off. Nothing but praise for everyone we encountered along the way!

Johm Wildman

Excellent service. Took care of me with no delays.

Saad Malik

Great customer service as expected from Enterprise. The representative who helped me was Caroline - professional and courteous.

Manda Whitney

Great customer service, very flexible with timing!

sarah bernier

(Translated) Super service! They are always there for me. Everything is done in 5 minutes and I always have beautiful cars of the year, always clean! (Original) Super service! Ils sont toujours là pour moi. Tout est fait en 5 minutes et j'ai toujours des belles voitures de l'année, toujours propres!

james reimer

Rented a few times from here. Really like the service provided by the staff

IBR4MOo

Very bad.

Haui aka Howard J Davis

Update: How you are treated at these locations are indicative of the management. They have since removed their old management team and have great staff. Happy to give my business again

Léopold Noumedem

(Translated) Courteous service (Original) Service courtois

Dadpool 7613

Best piece of mind...cars are even better. ????

KD

I had a reservation for a special occasion, a luxury sedan. Show up to pick it up, and am told that they don't have one. No call, no email letting me know ahead of time. I won't be coming back.

Matias Cazal

Rented an "intermediate" car to travel up north. They tried giving us a VW Beetle. That's most definitely not an intermediate car. Had to pay more to get the car I should have been offered.

MILOTAC

Best car selection and service in the rental business, always very satisfied by the team at both locations.

Nancy Carroll

Great service! Will use again.

Arash saadati

Worst costumer service

Shuaib Qureshi

Staff was great and courteous. I would have given 5 stars but unfortunately I was not given the car I had booked. I had booked for a full option car but got an mini SUV. Apparently, it sounds like a good deal but the vehicle was not clean, very basic model and driven with high mileage. I generally get a new car from airport location. On top of it, I simply wanted to take the vehicle that I had booked but they could not provide. I was not compensated for this, rather I was asked to pay extra $50 for dropping the vehicle at the airport (a different drop off location). Will consider to come again if they promise to fulfill their promise in future :)

Terence Fowler

Good selection of cars. Price is right.

Jinan Kordab

Thank you Enterprise. Very professional people, quality service, excellent car, fast check in check out, best price, very convenient. Very pleasant rental experience. Thank you again !

Vadim BAD

Great location, very good price and excellent customer service

Monique Sylvester

Service was fantastic Tiara and Joel were phenomenal. Helped me with all my needs 110%. Wasn't to sure what vehicle I wanted and they asked a few questions and the vehicle I ended up getting was not only spacious but amazing on gas. I will be recommending this enterprise to all my friends in Grimsby.

jane baker

Doesn't matter what location I rent from, they are always great

shimy lesin

√Omar and Ben the best √service provided at its best

Zoro Zimri

Close to metro snowdon.

Michael Salib

I have been here a few times and honestly the best car rental place there is. Specifically this branch! their service is absolutely impeccable. I had Lexi assisting me and Andrew the branch manager also helped me and the level of service that was provided was 10/10. They both went above and beyond to make sure I got an awesome car and took excellent care of me. Highly recommend this branch!!!

Geneva Love

Been trying to get them on the phone concerning my reservation since 9am it is now 3 pm still nothing just waiting then it hang up automatic after 20 min

Emmanuel Tubiana

(Translated) Good service (Original) Bon service

JoAnne Kostiuk

Great service and choice of vehicles!

michael caron

very nice people !

John Carter

Waiting for my deposit

Frank Croft

I rent car fairly frequent and honestly, this branch is wonderful. Always quick in and out, always a very clean car and I have never had any surprises so far. The folks here always treat me as a valued customer and I can't thank them enough!

Nina deRochemont

Excellent Service! Friendly and professional. Called me to ask if I was enjoying car and if I had any problems. I always use Enterprise when renting from home. Now I'm convinced it's the best company to rent a car from when traveling.

Leilani Coverly

I've rented a car from this location ~10 times since the beginning of the year. Everyone who I've encountered is very kind, and I've always had a great experience. I do have one suggestion that doesn't take away from my 5 stars: I'd love for each vehicle to have at least 10 radio stations saved. Great job, everyone!

Sandy Lynn

When you call and get a price and the guy calculates it on the phone, confirms the price. You go in and then it's not the price, but more than what was confirmed by the same guy. Thanks Mitch for wasting my time! Clear communication is the key to success. Leaving out small details and confirming a price over phone which was clearly the wrong price gets you 1 star reviews and loss of a customer.

Chris M

Joe the manager is a joke !

Sweetness !

Best rates I found.

Jen Grncarovski

Staff went above and beyond. They picked me up and dropped me off at the shop my car was getting fixed at. They followed up by phone when I had the rental car, asking me if I had any issues with the vehicle. -just all-around great service!

Helen Bolshaw-Walker

Always helpful staff and some great deals to be had, especially on the weekends.

Barrett Porter

Great prices - they often have the best rental prices in the city. Kind and helpful staff in person; service by phone can sometimes be a pain. I just wish they were open on Sundays!

Colton Crawford

Had a rental for 2 weeks through insurance, price was $36/day. Went to rent the same car again but pay for it myself and it's $96/day. Interesting how you guys give deals to multi million dollar insurance companies but screw over regular working citizens. Sell all your vehicles, close your doors and Restructure yourselves as a company. This is unacceptable

Rhetyl Rhetyliian

Poor customer service, ended up renting a truck elsewhere

Hugh Bourton

Due to an unforeseen happening I needed to rent a vehicle for a few days. I must say there was one aspect of the experience I wasnt happy with but of course corperate policy dictates and staff must follow those rules. I will say that the vehicle I rented was to my liking. After returning the vehicle I needed a ride back to my place of employment which to the salesmans surprise was not in the immediate area that they service. He proceeded to have one of the employees drive me back. On the return trip I had the pleasure of having a conversation with this young gentleman. A college student who had a goal in mind and was working towards it. A pleasant and very polite gentleman by the name of Ernest was my driver. I commend him on his friendly and polite demeanor and I wish him great success in his future. In closing I would like to say that this experience was very good but it came up a wee bit short of an excellent. I would rent again in the future but would be a little more prepared next time

Ram Selvarajah

The staff at the location were great. Excellent customer service.

Ashley Cunningham

Try and make your rental flawless from pick up to drop off and return you to your vehicle.

Joe Wilson

Great rentals and rates. Become a member and earn points towards future rentals.

Mustafa Ali

Good car selection

Andrea Galyn

This car rental agency was close to home and well priced. Very friendly agents, found ways to save me money on rental. Gave me a very reliable car. Unusual though, the vehicles were adorned with accessories that young urban youth would appreciate and we felt a little awkward driving as middle agers. A few of our adult friends gave us a little tease. But the car worked great and the price was right, and that's what matters.

Séb S

(Translated) Very good services and reasonable prices. (Original) Très bon services et tarifs raisonnables.

Agostino Finucci

I know that it was quiet, and there was only one person attending to customers, but I still got excellent service. I had a good choice of cars, and the pick-up was completed courteously, quickly and efficiently. Definitely going back!

Angelee Brown

After renting with other places in town, I only book with Enterprise. Amazing customer service, great prices, never any issues. Thank you!

S Windsor

Been with them twice recently. Customer service is great, however, whenever I make a phone call, I need to wait at least 5-10 mins to talk to someone in there. Location is awkward. You need to turn left in the middle of busy Trafalgar. Other than that, friendly staffs and nice clean cars.

Israel Rosen

What is the current address for this location?

Valerie Moore

Great service , friendly staff

nn naouss

(Translated) Very good service, helpful staff (Original) Très bon service, personnel serviable

Benoit D

(Translated) Good value for money. Efficient, functional and very friendly. (Original) Bon rapport qualité prix. Efficace, fonctionnel et très aimable.

Epicly Easy Meals

Grimsby Location was very helpful and lovely to work with. My car was ready on time and had no issues with it. Will definitely rent from there again.

OA K

Great service.. Travelled to Canada from the UK to visit family but also needed a car for the road trip to the US. Got a pretty decent new car ( a standard family size sedan). Brad was particularly very helpful

Daniel D

Great customer service. They called during rental to check up on how things were going and did their best to troubleshot my issue.

Pirakalathan Ganeshalingam

Nice experience with the staffs

Alireza Mahdiun

I usually rent cars at least 2 times per month from this branch and it is run by nice and professional staff. Also, always, the cars are clean, washed and in perfect mechanical condition. Most of the cars are even brand new. Also they try to keep their customers happy with the contract and the cars. I highly recommend this branch for renting a car with peace of mind.

Moe El Zubi

Always corteous and friendly and seeves my needs

HOPPY T

We have usually dealt with Enterprise across from Ed learn Ford and received amazing service, This time around we did a private rental from Enterprise between June 10-13 2019. The staff are amazingly accommodating and friendly. The vehicles are always sparkling clean and pretty new. We thank the staff at this particular location for outstanding customer care. Thank you for making our experience amazing always Amitha and Terence Hopman

Alexandre Paquette

Fast service, easy rental process. Got the car I needed, while my own car was in repair.

Later Peter

Great team always doing their best to accommodate.

June Bartlett

Exceptional service, as always. Used them a few times now worlwide and went use any others. Prices fair and great service.

Voiles Auxvents

they came to pick me up but with 10 minutes late but service was good and fast

Zonair Nadeem

This was my second time renting from this location, Both SUV's were almost brand new and in impeccable condition. We opted for a full size SUV (Ford Expedition Max) for our road trip to Montreal, I explained that I need the car early, Franco had it ready for me, on time. During pick-up, the girl who helped us(Sorry forgot the name) explained every thing very clearly and professionally. I always get their Damage Waiver, it can get a little expensive, but it gives me the peace of mind. All in all a Hassle free experience. Great service.

Richard Polnau

They have clean, low mileage, new cars. The staff is extremely courteous and professional whether in person or over the phone.

K D

(Translated) Good rental branch. The rental company has a commercial accent. (Original) Bonne succursale de location. Le loueur a un accent commerçant.

Alex Béliveau

Got a nice Mercedes GLA250 at a good price for the weekend. Mostly went well. However, representative left me the car at 1/4 fuel tank and verbally advised me to bring it back at 1/4. Brought me outside in the cold to sign the contract on his tablet (salesman tactic), so obviously I signed in a rush considering the super cold temperature. When I arrived home, I noticed that the contract mentioned that the car was given to me with full fuel tank (false). I brought it back at 1/4 and they charged me refueling fees. Not a fan of these dishonest practices. That one negative detail kind of ruins the whole impression.

Miragausit AtGmail

Always simple, fast, service. Don't need to worry about cheerful when it's this fast.

Tong Katava

I just had a rental car service with this company and I can honestly say it was the worst experience of my life I've never seen a place just run by kids the whole place and team makes this company look like a complete joke. They are not organized complete midiocre work they do. I was told they are the best with they're customer service that is a lie. Everyone is rude at the desk no one wants to help you everyone just walks around and minds their own business like they don't have a job too. I highly recommend no one ever goes here.

Jeanne Nian

(Translated) we are welcomed and treated well very satisfied (Original) on est bien accueilli et bien traité très satisfaite

Yves Bennett

(Translated) Outstanding service. (Original) Service hors pair.

Sarah Gaudet

The service was quick en efficient. The car was clean and they had a packet of a disinfecting wipe in the car for our use.

Sri Ram

Friendly staff, slightly busy place but got some good options. I would recommend this place for rentals.

Mustafa Moiz

Franco is terrible. He’s chill, so chill that the car I rented in mid-June had expired ownership from March. I called about it and he said he’d check for the paperwork and that he was helping my out by updating the paperwork. I went to pick it up and he’s showing attitude the whole time and said the car has been sitting here for months and no one had rented it before me. In that case shouldn’t an international rental company know to update the paperwork? I rent from Enterprise and not some cheaper option because I trust they won’t mess up like this, and if they do, they will at least acknowledge it and apologize instead of being sassy. I will never rent from Enterprise and especially from Franco again. Absolutely ridiculous.

Tim Gorham

We accidentally returned car with a full tank instead of 3/8. Their staff proactively called and offered a 5/8 tank gas credit on our next rental. Fantastic service. Thanks Omar and Ben.

Jim Chmiel

Very helpful at this location.

Michael Wilding

Everyone very helpful and accommodating, would not hesitate to rent from them again, thank you

Reboot Taz

(Translated) I rent several weekends a year from them and I want to thank them for the quality of their service. The key box is much appreciated, the call before booking too. Finally, they rented me a car this June 27 where there was not full of gas, I returned it with full, and they refunded me the difference! Thank you ! (Original) Je loue plusieurs fins de semaine par an chez eux et je tiens à les remercier pour la qualité de leur service. La boîte à clés est très appréciée, l'appel avant la réservation aussi. Enfin, ils m'ont loué ce 27 juin une voiture où il n'y avait pas le plein d'essence, je l'ai rendue avec le plein, et ils m'ont remboursé la différence ! Merci !

Laura Laib

(Translated) We had booked a car, but on the spot they refused to rent us the pretext that we had a French payment card and not a card on which it is marked credit. This is not specified anywhere on their site. They did not have any more sought to help us where to propose solutions to us. Because of them the rest of our day was singularly complicated and questionable. (Original) On avait réservé une voiture, mais sur place ils ont refusé de nous la louer prétextant qu'on avait une carte de paiement française et pas une carte sur laquelle il est marqué crédit. Ce n'est précisé nul part sur leur site. Ils n'ont pas n'ont plus cherché à nous aider où à nous proposer de solutions. A cause d'eux la suite de notre journée a été singulièrement compliquée et remise en question.

quelly mcphee

Worst car rental company ever. Very dishonest team members. One on the employee at this company stole my wallet which had all of my government issues IDs (bahamas) $980 which was my rent money. And a few Bahamian cash in it. I want back to the rental company telling them what happened I got cut off right away and was told “we don’t steal here” instead of going to the wash boy who clean the car to get my wallet. I was then told another customer rented the car I returned. I said to them ask the customer if they can come into the company and I will pay for they customers rental the employee told me absolutely not. Because he stole my wallet or knows who have it. They can keep the cash I just want my wallet back I am from the Bahamas and I need my documents.

Dan & Tracey Vickruck

Service was fast and courteous. Price was excellent and the tall van we rented was brand new and clean. Anthony was a pleasure to deal with

Steve Steveb

I used to rent at Grimsby Enterprise when it was at Slessor.....I went away from Enterprise for a while due to some disagreements with the Hamilton branch. Since the Grimsby loaction changed I have come back to Enterprise. Nour and Tiarra are great to deal with and always treat me fair and make sure I am taken care of. I recommend to anyone who needs to rent a car to use them....Keep up the great job girls....see you again soon. Steve

Chris Simoes

OMG THIS COMPANY IS WILL GO That extra step. PEOPLE who are vonerable state they will set this right FORGET WHAT THE INSURANCE COMPANY SAYS THEIR OUT TO .... ... GEON AND SASK THERE FOR YOU AT TRAFALGAR ENTERPRISE TELL THEM CHRIS SENT YOU NOT COOPERATORS INSURANCE

Zvonko Gilić

Super renta car

Vadsana Logan

While we were in St. Catherines we rented a vehicle from Enterprise and ran into some issues. But all of our concerns and issues were addressed by Keegan Delanghe, the Regional Manager for Niagara Area to our satisfaction. We are fully satisfied of how this was professionally handled by Enterprise and look forward to using Enterprise again in the future.

J Terp

Excellent service after ACE rental car gave my van to someone else and had no other 7 seater to offer we called this location of enterprise and they offered us a 7 seater SUV at the van price. Manager Daniel Molinaro was very friendly and helpful. They also helped my brother get a car when their rental with another agency fell through.

Alexander Yakubov

Nice service

Ram I

Omar exceeded our expectations!! top service, reasonable prices, best place to rent a car in Montreal.. Thanks omar.

Mike Irwin

Fantastic service, while being super busy. Keep up the good work fellas!

Melanie Perry

Too many reasons to list!!!

Life of Ariya

(The one star is for the air conditioned building) Was a regular customer until today. I should have learned from last experience. Desperate due to a family emergency and elsewhere had no cars. Last experience: Enterprise took over a month(and thats because I called every day to confirm after the 3rd week) for them to mail my security deposit. Today's experience: Had a family emergency and had to get rental but they insisted that my previous balance on phone bill says 0 balance. My account balance as of today says paid off. Not sure of what they meant, I drove to the mobile location itself and explained the situation. The rep at rogers even printed out an invoice showing payment history with reference numbers regarding the zero balance but enterprise still needed a future invoice from Rogers which the rep didn't even have authority to access. I finally got a hold of Rogers accounting department and they said my July invoice is system automated and wont arrive till a week later during my billing period so their hands are tied and to show the screen shot of the convo to enterprise. Again, after 2 hours of driving back and forth to Rogers store and calling Rogers directly , the Enterprise still wouldn't accept the bill that says "Previous balance has been paid; Reference number" ? I still don't know what more visual aid they needed to prove the balance. My family whom was waiting for me for 4 hours doesnt get. Nor does the 3 different reps I spoke to at Rogers. If a supervisor is reading this maybe you can explain it to me.

Jay Wayne

They didn't have nice cars

Oliver Vertes

Staff are always friendly and super helpful.

Martyna Koziel

I had forgotten my brand new laptop in the car rental as they were taking the car back that day and proceeded to clean and find it.. I couldn't believe that the manager Rachad TOLD ME he had taken it out of the case to look at it before calling me back to pick it up when it is not even his belonging and obviously had dropped out of his hands because my laptop was in no longer perfect condition but chipped and scratched all over when I had come to get it. No one confessed to dropping it and it was not taken seriously. This place is a DISASTER, NO CLASS, NO HONESTY and I was told there is nothing they could do about it because there was no proof. Extremely disappointed and definitely DO NOT recommend to anyone. They have no cameras either anywhere! On top of that Rachad was rude and did not care at all! Disgust.

Grazyna Formicka

They are very nice and fast, helping team

John Folusewych

I had reserved a van for 19/11/16, for a 9:00 am pick up. We were to take a load of belongings to my wife's son in Cambridge. I had also requested a GPS. When we arrived at the office, Stephanie, one of the clerks, advised us that they had no idea where the van was parked. She asked if we wished to upgrade to a full size SUV. We agreed. Then we were advised that the cost was $350.00. This included a deposit of $250 for the full size SUV. The van rental was to have been around $37.00. We had approx. $175 available credit on our credit card, which was more that enough to pay for the van rental. We offered to pay the $350 on our debit card. She advised us that it had to be a credit card. She then proceeded to tell us that there was nothing that she could do. This ruined the plans of 2 families, including ours. We were embarrassed in front of other customers. Through no fault of our own, the plans for that day were scuttled. It is amazing how wonderful a company Enterprise Rent a Car, is portrayed in their advertising. I would not recommend anyone using this company. I plan to contact the manager this week to advised them how pleased I was with interaction we had with the company. John Folusewych

Alex Jvicov

My go to rental company. Have been renting from them for many years now, like 10 years and never had an issue, amazing service, cars are always new and clean. This particular branch on Ontario st in St Catharines is nothing but a pleasure to deal with. The new manager there Trent was amazing, it was pleasure dealing with him, I wish him best of luck in his new role. Thank you for what you do.

Yehuda Klein

awesome service

Ken Goode

Amazing old fashion customer service, I can't say enough about the staff at this location. I highly recommend using this location for your rental needs.

john Stevens

Horrible experience with this company. Beware of extra insurance charges levied after enterprise was explicitly informed that it was not required. To add insult to injury somehow it was calculated that the vehicle was returned 4 litres. Short of fuel and was charged 2.50/ Ltr to top up to half tank. I will never deal with this company again

Tiffany Belle Playtner

I rented a car from this location and forgot some handbags in the truck that were for donation. No one even tried to reach out and let me know I had forgotten something. When I finally remembered after several weeks and went in they told me look in the lost and found, when I did only one of the 5 purses was in there and their reasoning was I had left them too long so it wasn't their problem. I'm pretty sure the basic chicks that work there took the purses so don't forget anything in the rental VULTURE ALERT!!!

Amit Patel

I wanted to zero start but I don’t have choice for it so i have to satisfied with one star.This location is very very worst than other location.These location people are pointing me and my reservation by purposely all the time.I have reserved truck online 3-4 times and all the times they called me and telling me truck is not available for you.if it is not available then why would they took my reservation.whenever they give me truck they gave me dirty truck.I have pictures and i am posting it with this review. My friends also renting from this location but these location people won’t give them Proper customer service and i am going to tell them to share their negative experience on google and also other social media platforms.

TheTravelling PostCard

HORRIBLE: We reserved a vehicle for seven people, which is what we needed. A few days prior we stopped to verify our reservation and were told they do not guarantee vehicles, we will get what they give us on the day we come to get the vehicle..?? Whats the point of making a reservation. To add insult to injury the young lady was rude and could care less if we wanted a vehicle or not. BOTTOM line, we left and rented from another car rental company who did give us what we needed, with a reservation at a lower cost. I will never deal with Enterprise ever again...

Jose Agustin Delgado Arguello

Excellent client service

Tanya Jackson

Great customer service

D88 Design

Anthony Adams acts was just perfect . It make my renting and road trip experience amazing . Thank you Anthony. Anthony-F Ghanem .

Medo Milk

Good Costemer service

Jules Roy

Great experience

Aharon Bensimon

Absolutely loved the service. Thomas the branch manager was super helpful and even gave me a corporate account that I didn't even know I was apart of which eliminated the young driver free and took 10% off everyday. Great experience. Prices are a tiny bit pricey. Will defiently come back.

allen smith

I am an enterprise platinum member and I have rented all across Ontario. This place is the worst and their service is super unprofessional. I booked to pick up a full size SUV at 7:30 am. When I was there at 7:30, the staff who helped me checking in told me that the SUV is not yet ready and another staff challenged me with very rude attitude regarding whether I booked 24 hrs ahead as they could only guarantee reservations 24 hrs beforehand. Obviously I did, I booked 1 month ahead. Then they told me they are still washing the SUV and the only car they could offer is an Economy car (Nissan Note or something of that size) and they would give me an AMAZING offer as apology. I was in a rush so I agreed. The moment we walked out of the office to check that tiny car, I saw a full size SUV was driving out of the wash place. However, they insisted that they could not give me that car. The most ridiculous thing is that the offer they claimed was just to charge me the price of that economy car(which it should be) instead of the SUV price. Would never never never go back.

Jack Richman

Excellent service. Friendly. Closed Holidays and Sundays I presume cannot pick up on those days but has drop box for keys to return.which worked well for me.

Kash Chau

Poor service. These guys apparently doesn't follow reservations made by clients. I reserved a Premium SUV and confirmed it twice. The day I went to pick up, they presented me a Dodge Journey and told me this comes in catagory of a Premium SUV such as Navigator or Escalade. And on top they kept insisting the above mentioned fact. These guys doesnt have a clue of what they are doing.

Zee Bilwani

Nice selection of cars and the customer service from this team is exceptional.

the bullet

The manager is disrespectful and rude

Cody H.

Always a great deal and a great experience! I would not rent from anyone else!

moh alhatimy

Excellent customer service

Kent Campbell

Great low mileage cars

David R

CROOKS! Google should give a option for less then a star. Very soon, you will see the light of what type of a company this is. The Taylor family should be ashamed of this type of business. Your time is coming you crooks. Can’t wait to see you in front of the judge.

Tanya A

We've dealt with several car rental companies in the area and this was by far the smoothest transaction. The sales associate (Justin) went above and beyond! I would definitely recommend this location.

Rinette Wallace

I am a frequent client. They are always so courteous.

anas elashi

I used to rent lots of cars from enterprise, one time I rented a pick up truck, I was greeted nicely by the associate, who took my information and rushed me for my rental as they had a line up, I felt it’s cool , fast service, at the same time I observed that the associate did not walk with me through the truck, SO before starting to drive the truck from their lot I took video all around the truck from outside and inside and I took pictures of the dash for mileage and gas. Later on the same day when I returned the truck, another associate came out and checked the truck and claimed that I dented the truck near the back tire, the associate wanted to charge my credit card for the repaired I declined and and an argument has started and luckily when we viewed my video after 30 mins of looking at it from one associate another and then the manager where I showed him the dent on the video, the manager was upset that I proved him wrong. An excellent-idea to protect yourself when renting from any car truck rentals, to take videos and pictures.

Maureen Taylor

Too much red tape to rent a car...visa...deposit...paper copies of 2 utility type bills with zero balances..pay stubs....and 3 private citizens contact information..!! D minus..

Heather Arnold

Service here is amazing. I would never rent from anyone else. Ben and Patrick are outstanding. Best customer service, great price and awesome rentals. A++++++

Eva Harasta

Very poor customer service. Will charge you for insurance, even if you already have it! Who needs to be insured twice?

Mimi De Leo

Good service. Always helpful.

Alex Easton

Great service just got my rental today after my accident last week beautiful car great service

Alex Ng

Service was friendly and prompt.

Kat Saleh

Staff could be a lot more friendly ..

Mazin Amin

Customer service is inconsistent. I would rate it higher but their good reps have left.

Kristina Kostic

The manager is excellent!

james price

I always rent cars here. Always by the week or more. Hands down the best and their staff is great

V W

The Asian guy who worked here in the morning on Sep 26, 2020 was absolutely horrible and a total liar. I picked up the vehicle previous evening from another location (German Mills) and the rep there told me that he would not mark down anything less than a dime when we're doing the vehicle check. So after I dropped the car off at this location the following morning, this wise guy said he found two punctures. I told him they were there before and explained to him that the previous rep won't mark them down for the reason mentioned above. I even asked him to call the German Mills location to verify but he ignored me. After he fiddled with his tablet/camera for some more time, I asked him if I was good to go and that I would only be charged the rental fees and nothing else. He replied yes and told me the exact amount that I would be charge so I left. Low and behold, I received a claim email shortly after. I was not going to let him ruin my day as my credit card is covered for incident like this.

Mario Posiitano

Friendly and helpful staff. Will definitely rent from them again.

Denis Angoulvant

Great experience

Katherine Babcock

Great atmosphere! Everyone is dresses professional and very polite! I was handled with care and they were fast!

Abe

Great customer service ???? ???? ????????

emeric spiers

(Translated) Good service, the employees are nice etc (Original) Bon service, les employés sont sympa etc

Richard and Cindy Van Huizen

Found a great 5 day rate which was awesome. Friendly staff. Wish they would stock cars that you requested online. Upgraded to a Ford Escape which was very nice. If u have everything you need to rent there should be no issues. In and out in less than 10min . Love the unlimited km.

David Graus

Good service good cars

Jamie Murray

This is by far the best location of any rental company to deal with and they really set a new standard and a different experience altogether. Great crew who went above and beyond for our rental. Very professional and super cool to deal with at the same time. Thank you very much. Great work.

Jason Artimenko

Had a good experience dealing with them.

Carlos Diaz

Decent service and rental vehicle. Spent multiple calls on trying to get my deposit refunded back to my account.

Andre Perreault

Enterprise needs to clarify there use of Debit cards for rentals on their website. Although they claim to accept it at non-airport locations, functionally they DO NOT. You need a manager's approval, 2 bank statements and recent pay stubs. Traveling from the USA for my daughter's wedding and a long time Debit card only user with an outstanding credit score. So please update your website and simply put that you DO NOT ACCEPT DEBIT CARDS end of story. Total waste of time!

Cathleen Stanger

They gave me a car I couldn't even get a car seat into with a Quebec license. This car was not equivalent to what I was driving

T Bennett

Always good service never been disappointed

cristian postasu

Hi folks ! Would you please contact me by email as after a month since I rented from you I keep beeing charged and I need to know why ? I sent email but no response. Please and thank you !

Jea Pe

(Translated) Excellent customer service. (Original) Excellent service à la clientèle.

Ian Saunders

Great service. Great price. It's always nice to be pleasantly surprised!

Paul North

great service! Staff is friendly and great to do business with.

Blake Michaud

Amazing and quick service, would absolutely rent from again

Chris Tsiavos

Excellent mr. Tasso was wonderful

Nicholas Quach-Diep

(Translated) We reserved a full size SUV two weeks in advance of the rental date. The day before the rental date, we even called to make sure our reservation was then confirmed. On the day to pick up the vehicle, the agent informs us that the vehicle has not yet arrived on time (8:00 AM) and should arrive within an hour. We expect to receive the vehicle, available and ready at the time of booking. As a result, the officer took no responsibility for this situation and used as an excuse that it was a case beyond his control and which could happen often. On our side, we do not want to wait for an hour's delay. Who says the vehicle will really arrive in an hour? We then asked if there was another vehicle available at the moment. So the agent gave us a minivan for the same price as the full-size SUV. It's a whole different line of vehicles and the agent didn't even want to re-adjust the price. We had to show him on the Enterprise website that these two vehicles had a completely different rental price. The latter then gave us a 15% discount on our reservation to compensate for this inconvenience. In addition, the minivan was not cleaned at all and the agent did not even intend to do a cleaning before the departure of the vehicle. Visually, you can notice that the minivan was clearly not cleaned and the officer was not at all concerned with its condition. We had to insist a cleaning before we took the vehicle. This request, which shouldn't even be requested by the customer, seemed to bother the agent. Unfortunately, I do not recommend this branch, the agent in question had no empathy with the situation, did not seem to want to find a solution for the customer, who however is in no way responsible for this problem. It is not just by entering into a transaction that you will acquire customers. Customer service is paramount! (Original) Nous avons réservé un VUS pleine grandeur deux semaines d'avance de la date de la location. La veille de la date de la location, nous avons même également appelé pour s'assurer de notre réservation puis celle-ci était bien confirmée. Le jour pour prendre le véhicule, l'agent nous informe que le véhicule n'est pas encore arrivé de l'heure prévue (8:00 AM) et devrait arriver d'ici une heure. Nous nous attendons de recevoir le véhicule, disponible et prêt à l'heure de la réservation. De ce fait, l'agent n'a pris aucune responsabilité face à cette situation et a utilisé comme excuse que c'était un cas hors de son contrôle puis qui pouvait arriver souvent. De notre côté, nous ne voulons pas attendre un délai d'une heure. Qui dit que le véhicule arrivera vraiment dans une heure ? Nous avons alors demandé s'il y avait un autre véhicule de disponible en ce moment. C'est ainsi que l'agent nous a donné une minivan pour le même prix que le VUS pleine grandeur. C'est une gamme de véhicule totalement différente et l'agent ne voulait même pas ré-ajuster le prix. Nous avons dû lui montrer sur le site web d'Enterprise que ces deux véhicules avaient un prix de location complètement différent. Celui-ci nous a alors donné un escompte de 15% sur notre réservation pour compenser cet inconvénient. De plus, la minivan n'était aucunement nettoyée et l'agent n'avait même pas l'intention de faire un nettoyage avant le départ du véhicule. Visuellement, vous pouvez remarquer que la minivan n'était clairement pas nettoyée et l'agent n'était du tout préoccupé de son état. Nous avons dû insister un nettoyage avant que nous prenons le véhicule. Cette demande, qui ne devrait même pas être demandé par le client, semblait dérangé l'agent. Malheureusement, je ne recommande pas cette succursale, l'agent en question n'avait aucune empathie face à la situation, ne semblait pas vouloir trouver une solution pour le client, qui pourtant est aucunement responsable de ce problème. Ce n'est pas seulement en concluant une transaction que vous allez acquérir des clients. Le service à la clientèle est primordial !

omid hagdirezaei

Their service was awsome.

C'est entreparentheses

(Translated) Good service, warm welcome and good rental rates, we will definitely be back. (Original) Bon service, bon accueil et bons tarifs de location, nous reviendrons sans hésiter.

Moe Chill Vlogs

If i could give Enterprise 6 stars I would awesome managers and understanding , Always professional when dealing with the team. Thank you Enterprise for providing a relaxing experience from start to end.

Jihu Hyeon

This happened just before. Before I returned a car, I stopped by gas station, paid for the gas, got in a car, and I clearly remember that I placed my wallet on the pocket in driver's door. And then I went to this branch right away, parked at the parking space by the sidewalk. A guy(I won't speak his name) and I took a look the car quickly. There was no problem, so I left. It was around 11:15 am. But I realized soon that I had left my wallet in the car. when I backed to there, only about 10 minutes had passed, the car was already cleaned, and parked at other space. I looked around inside the car, but my wallet had gone. I wanted to talk to the guy who had checked the car with me, but he was in the lunch break. While I was waiting for him, I asked two guys who cleaned the car whether they had seen it, but they said they hadn't. Not much later, I found something in the space where I had parked in. It was my wallet! For details, no car was there and it was on the front passenger seat side which is far from the sidewalk, not the driver's seat side which is close to the sidewalk. The thing which had been disappered was 400 dollars cash! When he backed to the office, around 12:15 pm, I could talk to him about this situation. He said he hadn't seen my wallet when he had checked the car. And after I had left, he also told me that he had backed to indoor to finish document things for a moment and then had came out again, had brought the car to the garage for cleaning. I asked, "That means only you and I knew the space where I had parked in?". He answered with a little hesitating, "Yes." I asked, "but you didn't see my wallet, right?". He said "No" and added "Because the car was next to the sidewalk, the passerby might have found the wallet and took the money. It often happens in Canada." I did not agree with him. The first reason was that when he and I looked around the car, there was nothing outside the car. Secondly, if the wallet had been fallen, it would have been on the driver's seat side. Because I did not have it in my body. The only time he was without the car before he moved it to the garage was a few minutes when he was indoor to finish his paperwork. In that short time, is it highly likely that the passerby did? If he/she did it, why did he/she left the wallet on the front passenger seat side which is away from the sidewalk? he/she must have hurried not to get caught, since many cars and people passed by. It does not make sence. However, since there were only doubt and guess but no any proof or witness, I had to finish the talk. I am not talking about his attitude. He showed me a good manner talking with me. But I don't think he is honest. Now, I got a bad memory about Enterprise. I will not use your brand anymore, also will not recommend you to my family and my friends. And lastly, I want to say that it should not happen again.

Helen

I would give more than 5 stars if I could. This was an outstanding experience on all levels from start to finish. On very short notice, manager Andrew Rewi got us the cargo van we needed and cut all the corners to give us a package unmatched by the competition. Andrew really took our needs to heart. It was great dealing with you Andrew!

Bernice Raben

As usual, the service was impeccable & the car was clean & well-maintained.

Justin Thyme

Rented car for eight days at 5pm Monday. Have to return it by 4:30 MONDAY! That is 167 hours . A week is 168. Eight days is 192. Another reputable business gone downhill

Colin Buckborough

BEWARE, I recently rented a car from this location in St. Catharines with my girlfriend, the car was driven once the entire time while we had it, one person never left the car during that drive. We came back to return the car, a Kia Forte, the worker went outside to do his circle check, and instantly walked over to the rear bumper, looked at it, came back in, and mentioned that the bumper was cracked. We were upset that it was there, but we also found it VERY strange that the worker went directly to the spot you would never see just standing there (as we never did during the circle check). Nothing else was wrong with the car, I inquired if I would be able to bring it to a body shop to get an estimate for the work to fix the damage, I was told they have to use a body shop that is approved by Enterprise to use (of course). Once I was given the information, I voiced to the worker that the body shop has no reason to ever replace the bumper, since I saw where the situation was going and since it was in a piece of plastic no thicker than 3 MM wide. After over a month later, we received the quote to fix the damage, and the body shop (Carstar) also in St. Catharines, had sent pictures of THE ENTIRE BUMPER PULLED OFF, and they are replacing the bumper for almost $1,600 which we are responsible for. Beware of this between Enterprise and Carstar being pulled on you, VERY poor service and treatment.

Barry S

Great service. Addressed my problems with a rental car very professionally and came to my place of work to exchange the car.

Kayla Stamp

We rented from this location almost 2 months ago through our insurance company. We had a great experience picking the car up however the staff told us they couldn't let us know when the car had to be back by but that would call us the day before. Just to be sure we called everyday for the almost 2 weeks we had the car to see if they needed it back and every time they told us they would call us and not to worry. We actually had such a good customer service experience up to that point that we booked a cargo van for 4 days 2 months later for over 400$. All of a sudden there is a 50$ charge to enterprise on my credit card with no notification. I called and was told by the manager- Trish- that they made a mistake and closed our account the day before we brought back the car so we were charged that day. She then told me that the insurance company would probably pay them and she would call me back if they didn't otherwise I should expect a refund. A month later, coming up to the date we're going to pick up the cargo van, I never heard from her and I didn't have the refund. So I call back everyday for a week trying to get in touch with her about this, talking to many men over the phone each one lying to me telling me anything they think will appease me but not budging on giving me a refund for their mistake. Finally, I get Trish on the phone and tell her that I'm not waiting for the insurance company to pay me that I shouldn't be held financially responsible for their silly, avoidable error. She agreed and gave me some nonsense about talking to someone above her to fix it. Something I was told many times already. At this point, I have another woman calling me asking me to confirm the reservation for the cargo van so I tell her whats going on and she tells me that she is some sort of manager as well and that she never heard of this issue but she will fix it. In the very end after a very heated conversation between my husband and Trish we didn't get the money back and we cancelled the cargo van. The main problem was the run around, just tell us outright you screwed up and you expect us to pay for it so we don't waste our time looking for a refund and calling you constantly. Really, 50$ was minor compared to the complete lack of customer service skills. Never Enterprise again.

Darren Glowacki

I had a great experience with Patrick and crew. I came in on a very busy morning and Patrick was juggling a lot - most of us could see that. There happened to be one (of course) complainer in the crowd and when he started his grumbling, Pat didn't break a sweat. I had a pleasant chat with the shuttle driver too and overall a great experience. The car was clean and in good shape and Pat made sure I had a rundown of all the buttons and knobs. Great place!

dan vizza

Thank you Brock Gilmore for the professional, prompt and amazing service you provided. Enterprise is very luck to have you as an employee!

Teresa Whalen

I am not happy with my visit

Papa Lew

Quick in and out even without doing the check in online. Very helpful. Clean cars.

Justin Miletti

Horrible experience. Location was moved and no one mentioned it. Car had mechanical issues and wasn't safe to drive, response was if you drop off somewhere else you pay the fee. No one told us there is no after hours drop off and no signs anywhere. Quite impressive how incompetent they are as a whole. Honestly rent somewhere else if you can.

Rehan Qureshi

Trafalgar Oakville Location has one the best service i have experienced Gian Luca - always steps up and helps out the best he can and actually resolves the issue at hand Thank you Enterprise for your great service

Jesus Javier Villarroel

Had a bad start and I haven't even picked up the car. Called to ask if they could pick me up (I live a few blocks down Decarie, it wouldn't take them more than 10 minutes). Staff was very rude, said they couldn't pick me up simply because there's another enterprise location a bit closer. What kind of cheap excuse is that? Terrible customer service. I hope I don't have any issues by the time I receive the car.

Mark Trimble

Dirty car, did not have car agreed upon. 1/2 tank of gas. Hassels l did not need after my vehicle is taken out in an accident.

Kelly Furler

Was a lifesaver when my car was involved in an accident. Nice clean rentals

Bob McLeay

Excellent service clean cars

Christophe Mazerat

(Translated) Very nice home . Everything was ready and good advice on choosing the car (Original) Très bon accueil . Tout était prêt et de bons conseils sur le choix de la voiture

Moe Salama

Very decent staff, excellent to deal with but not a big variety of moving trucks to choose from.

nemanja Veletic

Tried shopping around but consistently get a great price and good service here

Fadi Naoom

At this place I have rented an standard SUV, their team was fantastic and I was very satisfied with their service. Bilal was extremely helpful and made everything as straightforward as possible for us, Darcy was exceptionally nice and courteous and explained details with clarity, the vehicle was sanitized and pristine like new. I would definitely recommend this location to others.

Derek Arnone

Exceptional customer service and a great experience. Enterprise should be proud to have such courteous, professional and informative employees like Basel and Justin. The whole experience from start to finish was streamlined extremely well and I'll definitely be a customer again and not hesitate to recommend this location or brand.

John Clark

Brought my rental back last week. The guy kept trying to charge me 976 dollars and refused to listen to me that it was prepaid. Very ignorant little man. Today I've filed credit card fraud charges against them and will be suing this useless company. Google needs to set it for 0 stars. Now it seems someone wants to help that I've contacted a lawyer and police. My credit card is now completely maxed. I can no longer pay for my room in Montreal. Due to enterprise stealing from me I can't rent a car to go back home. I'm now on the streets on Montreal during lockdown. Thanks enterprise. Mastercard is treating this as fraud and have canceled my card. Hope you go bankrupt. I'll never use enterprise again.

Lisa D'Angelo

This was my first experience with Enterprise and I couldn't have been happier! I rented a high ceiling cargo van that was practically brand new and had great gas mileage on top of vastly lower rental fees than all other competitors. Because of branch manager Adam and his team, what could have been a stressful and expensive relocation was actually a pleasant experience. Almost makes me want to move more frequently!????

Browsbae

Don’t recommend renting from this location. Prices are much higher and the employees are not willing to work with their clients. Terrible experience renting with them.

Alex Frederick

Great place to rent a car from. I recently came here for an insurance rental after having difficulties with Discount Car Rentals regarding a deposit. The workers and manager at Enterprise went above and beyond and got me into a Rental Car within a couple hours even though they had low stock of rentals available! Thank you Enterprise!

Andrew Azzam

We always rent from this branch since it's close to our house and we got used to the wonderful service the staff provides. Our most recent car rent we got an upgrade of the vehicle for which we were thankful but the car had some kind of malfunction where the car would start shaking and rumbling when we're at 85 km speed which was bad since we only felt it once we got to the highway and it was to late to go back.

Vicky

Renting from this Enterprise location was a truly memorable experience. I received top notch customer service from Ashley and her friendly and knowledgeable coworkers, including Trent the manager. I've rented from Enterprise many times throughout the country and found this location to be the best. I look forward to future rentals here and want to thank the team for making my holiday even better.

Mathieu Rolsma

Went to pick up a car insurance was covering cost and they still wanted credit card or cash up front and manager dis not speek english well so hard to deal with will never be dealing with this company again

Arun Sobti

The vehicle was new and was delivered as expected. The pickup and drop off attendants were a pleasure to deal with. Rental was well priced. There were no surprises in the overall process.

yanky katz

Very nice and friendly service,

Maxim Bull

Absolute Rip Off. Scammers. Charge a non-smoker for a “detailing fee” when I do not even smoke. Better yet I was nice enough to bring the truck back absolutely spotless because I cleaned it myself after our trip to Wasaga Beach. You are better off going to Discount Car & Truck Rental 2 minutes down the road. Better service, No rip-offs, substantially cheaper, and you always get a vehicle that isn’t dirty from the last renter. Charging a 62 year old mother for a detailing fee when she and her whole family are non-smokers. I’ll be calling head office to complain as this is a total scam on a senior. Total Rip Off Artists @ Enterprise.

Zhanhui Liao

Terrible service and experience ever ! They didn't reminde us to bring the car insurance pink sheet, so we came from far away at early morning but we couldn't got the car. Waste our time. Don't try to rent the car from if you are under 25, you will feel what is real inconveniences.

Andrew Corolis

Excellent service!

Robert Mac

I needed a Van to move a few thing from my cottage. I looked at many places to rent from, I choose this Enterprise location in part because of the reviews but also the price was better than most, I admit I was still skeptical as many rental places do one price before and a different one on the return. I was very pleasantly surprised when I returned the van to find no hidden charges, the price I was quoted was the price payed the van I wanted was the van I got. Not to mention this wasn't some beat up junky van it was near new with 7000km on it, it was a smooth ride with a decent radio. Both of the reps Kevin and Omar were professional, polite and made every effort to help me, even when I was returning the van and the place was busy they maintained a calm environment while working as fast as possible to process all the demands on them, having worked in service this is one of the hardest things to do, bravo. Really happy with the choice I made. I do recommend this place.

nissim Tanoh

Cool

Laura Kelley

Great service!!!

Omar Nouelaty

Thank you Rashad for your great help you are amazing.

abrahem breuer

The best place to rent a car in Montreal! Best prices and best service!

Jamie Ozden

Good service

Kaitlyn Grant

Needed a rental while my car was being repaired, great experience, provided with prompt & excellent customer service

Info Zak

Good service

John Sitter

I recently rent a 4X4 Fully extended crew cabs Pick-Up in this location it was Awesome! Anthony Adams it's A super super great guy that I highly recommended, he is stretching Extra Mile for his customer needs & service provide fast result! I'm very PLEASE happy with it. Facility it's clean & vehicle it's very New with low kilometre & Price was very very good! I highly referral to all my friends/families members! Good Job Anthony! You're number ONE !!!!!!!

Joseph-Barthélémy Marche

(Translated) Super service. Employees are efficient and marketers to build loyalty. I recommend after 2 rentals, very fast and nice with really good prices. (Original) Super service. Les employés sont efficaces et commercants pour nous fidéliser. Je recommande après 2 locations, très rapide et agréable avec des prix vraiment corrects.

Le grand “ToyZ” méchant loup

Ask for Omar, he IS the best !

Eric Djian

Terrible customer service would never recommend them to anybody I was renting from them for over two years at $169 a week and then randomly it jumps up to 570 and then extra two days at $120 a day without my signature and then this morning a week after the rental I have a random $75 charge on my credit card Awful company and especially the area manager

Max Patel

Garbage Enterprise rude manaemger

Joe C

The experience was great. From the get go, we booked the vehicle online without issue. When the date came to get the vehicle, customer service was extremely helpful and courteous. The gentleman presented the vehicle options, explained the coverages, and clarified any questions we had. Given the location’s setup, they also offered to drive the vehicle to the lot for easy departure. Returning the vehicle was also a breeze and really convenient. The gas station is nearby and it’s right off the highway. I’ll definitely be choosing enterprise as my go-to for future car rentals!

Bud theriaul

Picked up my rental through insurance and drove home. In the a.m. I go out and the tire psi warning comes on and as I'm driving the drivers door whistles so I open and shut it and still doesn't close proper. Went 80 kms and used a quarter tank. Maybe spend more time inspecting the vehicle before putting someone in it.

Larry M

Rented a van from Enterprise on Ontario street St Catharines. Had an issue the van. Went back to see the manager. Trish listened to my situation, came out to the inspect the vehicle and wrote up the paperwork. In the end, all was good. Without her assistance I believe the outcome would have been different. She now has another dedicated customer, and will use her location for future vehicle rentals. Highly recommend this rental business. Regards, Larry

Buck O'Dell

NEVER AGAIN WILL I DEAL WITH ENTERPRISE ON Ontario St. St Catharines

JD jones

As an Enterprise Plus member for years I have to say everyone should decline insurance coverage which is like $25_30 a day because all credit cards cover that just not personal injury which is $6.99 a day. But they sure don't tell you that cause they rather take advantage of their customers.. I've paid thousands of dollars over the last two years just on rental insurance and you would think that in those two years "SOMEONE" would of said "hey no need to pay the coverage your credit card covers that bro" I would of went to the top of the latter to make sure that employee recieved a gold star award..The manager isn't even professional enough to return a phone call on top of it all cause he knows I'm upset. You shouldn't of signed up for a managers position then brother.. I have no respect for people like that. I'm taking my business elsewhere.

Zalmen Fried

Best rental place in Montreal, Tasso is the nicest guy on earth.

Shineand Rise

People, always get insurance. Always search for any damage and every little scratch all around and inside the car before booking. Do not rely on their employees. Be very very very careful. Keep every proof and paperwork.

Shahvish Khan

Two weeks ago over the weekend, a pick-up upgraded vehicle was given by great Associate Basit/Basil. He did a great job, give us tutorials on "How to use features of the vehicle?" Try his level best to accommodate us the best-upgraded vehicle in same lower offer given by Enterprise, great customer care service by him, Highly recommended...

Matt Mckeag

My wife and I rented a car here for our honeymoon trip to Salem/Boston and the service we received was exceptional. We went into the store to let them know we were here for our rental and as it turned out they didn't have it back yet... What I thought initially might turn into a big disappointed turned into a huge bonus as they informed us that due to the fact that it was our honeymoon they wanted to gift usca free upgrade to any vehicle in the lot at no extra cost to us. So we essentially paid for a versa and got a brand new Silverado. The staff was extremely kind and courteous. 5 star service

Dimitris Tigas

I booked a car in advance online, for saturday a rav4 and when I went to pick it up they told me they dont have cars available. Stay away from them. 0 stars if is possible. They have a very bad reputation

armani Blackwatercanada

Lousy customer service! Lousy cars! Pls avoid this location! They are robots!

YB

Great deals and excellent customer service:)

Santiago Alvarez

Second Edit: Do not be fooled by the owner's response below. The location had ample opportunity to rectify the situation prior to responding to a negative public review. If they actually cared about my experience with them we would not be here. Do not use this rental company. There are plenty of others in the area who are more likely to give you transparent and fair prices. Seek them out. Non-transparent pricing caused what was advertised as a $33 per day rental to cost $60 per day over the course of an 8 day rental (for which I paid 9 days). Instead of $33 per day I was charged the weekly fee for the first 7 days ($299 flat which divides out to $42 a day), and then for the two additional days that I had the vehicle I was charged $60 per day... Additionally I did not opt for collision insurance (as my credit card provided this service), so the charges could have been much worse. Edit: I called the company to register a complaint. The representative I spoke to did his best to help me. He was happy to adjust the pricing on the additional days to the rate charged to me for the first week (roughly $42 per day) as I was not informed of the charge. Although I am still not pleased with the entire experience I feel less bothered by it now.

Lucie L

Always good and prompt service; Courteous and professional at all times; cars are clean and covid sanitized

Tom Nomads

Very business oriented fake smiles and talks. Did not refund the extra gas when I returned , but gave me a biz card with a note for which he said, "Next time you take car from us. We will offset the fuel charge" I don't think fuel refunds work that way.

Kevin P

Good service

Daniel Kenji Toyama

They're great. The cars were always in good condition and the service was also always respectful and accurate. It's my go-to place for renting cars in Montreal.

Lavina Ajbaney

Very friendly staff. Has options while picking up car and after hour drop is also convenient

Elizabeth D

Excellent customer service, clean vehicles. Staff are always helpful.

Ayman Mortada

Great staff and very helpful. I would recommend this branch to anyone

James Hewitt

Helpful staff.

Just a regular Customer

JoaFranco is always great . He was working alone and still served us on time .

Rodney Johnston

Always a pleasure when renting vehicles at this ecar store.

kele mccormic

Great experience during a stressful time. Customer service was wonderful . Will use them again if needed.

Curtis Collard

Subaru Niagara sent me here to replace my car while it was in their shop. The staff are friendly and fast. They answered all my questions and made sure I was happy.

Shaya Smetana

The most amazing rental car service team I ever experienced. I have rented hundreds of times around the world. Absolutely the best!

Ena Brydge

What a great experience! I was referred here from my body shop who set up the reservation. When I called I spoke to Andrew he had all the details and allowed me to rent a day sooner. Andrew happened to also help me book the car Thur night and when I came home from my Fri appointment Andrew had left a message message on my voice mail..just making sure I was happy with my rental. Amazing! At the time I went not a huge selection left but was offered a mid sized car but it seemed a little complicated any there was a small Chevy spark which ended up being perfect for the little bit but necessary local driving . I returned the car early on Sunday just before they closed to ensure it could be checked over although the option is there to leave after closing and put keys in a slot. We had arranged for a ride home by Enterprise once the car was dropped off but due to unforeseen staff shortage when we arrived that wasn't possible. Once again Vivek who was working provided a credit for travel home. As they close at 12 and our ride couldn't pick us up till 12:30 he allowed us to wait inside rather than in the pouring rain while they worked on closing off their paper work. Each time I went there the team was extremely busy but you could see each client was served with a smile. I would have no hesitation recommending the Ontario St Enterprise location and will certainly go back here for any future needs.

WEEBLESDAD

Excellent service.

Nichole Marcy

Beyond annoyed with this company. I give a deposit for a vehicle that was needed while mine was in the shop. Assured I would receive a cheque within 10 business days. 22 business days later nothing. Called and spoke with Brandon, who said they received an email the week prior regarding my mailing address (no one called to advise of any issue). He confirmed all my information and told me it was being “express posted”. 4 business days later still nothing. Call again to be told that the information was incomplete. Never again will I use enterprise.

Pima Sweets

They don't have a clue what is going on and no longer rent moving trucks, just small cars.

Lindsay B

1 star because it won't let me give them 0. I was told at 4:30pm from this location that they have a car for me, and will be picking me up in Welland within an hour. After 6pm, I phoned them to see what was going on, and they told me they couldn't "free anyone up" to get me, nor did they even have a car for me anymore. Also, they were going to transfer me to the Welland location for the following day (the Welland location transferred my file to them since they had a vehicle available and Welland did not). So not only did they not even bother calling me back to let me know of any change, but had NOTHING at all for me when *I* phoned *THEM* after 6pm. He had the nerve to think he was doing me a favor by transferring me back to where I started (LOL!!!). They strung me along until everything else was closed, leaving me without a vehicle. Not to mention, it's paid by my insurance company since my van was destroyed by a drunk driver, so they had no reason to string me along. In the 2 calls I made to them, I was on hold the majority of the time, and disconnected by 3 different people who "picked up the line by mistake". My advice is not to believe anything they have to say, and to go with any other company.

Deanne Barker

Reserved car with confirmation for 9am pick up. Called to arrange a ride and there was no car available until 12pm. Second time in a row this has happened at this location

Reza Balkhi

Amazing service by Noor and Tiara! Keep up the great work guys!

Alex D.

Called today to get a quote for an economic car, I needed for it 1 day. The person on the phone told me that it will be around 70$ tax in and I can drop the key in the evening in the box. I get there and the manager told me that is not possible. I have to pay for the rent 130 since the company policy is: one has to pay Saturday to Monday price even though I need the car just for 1 day. Why then I get the wrong info on the phone and spent 40 min to get there... ended up taking a car2go was actually cheaper then renting a car with enterprise for 1 day anyways... despicable service

Michael Edwards

Always great service