Reviews of National Car Rental (Rent Cars)

Sonali Karnick

Worst customer service experience! Management doesn't do followup on complaints. Staff doesn't care and rude. Cars are dirty. Multiple other rental company close by do to business with that cares for their customers. Recommend going to Avis on Metcalfe, Budget on de la Gauchetiere West or Hertz on Drummond.

Sly Chartrand

The person was very patient and nice, however sometimes there’s not enough personnel to take the time to take care of clients properly and things get rushed.

Fadi Youssef

The best service & freindly, 110% satisfied

Ivan Luna

Nice variety of vehicles, helpful staff and easy and quick service.

Vikas Agnihotri

Everything was fine. Guy didn't try to upsell me, the car wasn't damaged, the people were friendly, service was quick. Nothing to complain about. Also, even though I'm not an Emerald Club member, I noticed they have a line for it now.

Tom Montvila

Car was defective, defrost system continuously fogged up the windows.

Xia Yu

Lady at the front desk went above and beyond for us. I appreciate the service!

S. ELCY

(Translated) Very professional, excellent customer service !!! The team was very very helpful! They did not have the car that Expedia had booked for me because of poor communication with the Expedia site. They did everything on a Sunday at 8am to find a vehicle that suited my needs and compensate me financially. I recommend ++++ (Original) Très professional, excellent service client!!! L'équipe a été très très aidante! Ils n'avaient pas la voiture que Expedia m'avait réservé à cause d'une mauvaise communication avec le site Expedia. Ils ont tout fait un dimanche à 8h du matin pour me trouver un véhicule qui convenait à mes besoins et m'ont dédommager financièrement. Je recommande ++++

Franco Pasqualini

I love national

Mind Wars

Good service though no Emerald aisle here...

A MacL

Personnel handled the transaction quickly upon picking up the car and leaving the car was easy. However, to find the car at 1:00 a.m. at the back of a dark unlit parking lot was a challenge both in having to take luggage along and in identifying the car I had rented. I would have appreciated the car being brought closer to the terminal and a lighted area.

A Rob

Always professional and reliable

Dan Mosier

Great service! Car was a little dirty inside.

Sam Muller

I've got a free upgrade, that was nice !

Dino Tsagarelis

Thr best service in Mtl!

Camille Néron

Best services all time

Amandeep Singh

Generally, I always rent cars from National. Service is amazing.. It's been like 15 years that I'm a client. Cars are always new, and never had any accidents of mechanical problems with them. Highly recommend them.

Stef Budai

Booked a car for the US Thanksgiving weekend. Morning of pickup, they called to say they had no car. They offerred no help in finding another car. We could find no other car anywhere so had to cancel our trip.

murray Warkentin

Emerald club with National fixes this problem at some airports hope Hamilton has Emerald club by now. ************ older review ******Long lines at both car rental places.This was around 10pm . Took 45 min to 1hour .There is a great need to modernize the system. We booked a month plus in advance on line . Should need nothing more than a scanned bar code to drive a rental these days. Will change this to 5 stars when that happens .

Ivan Sandoval

I specifically requested a Ford and though they didn’t have it, drove one out to my destination. Exceptional customer service !

steve thompson

No line, no waiting, and they had the car we expected ready to go! Drop of was completely hassle free. Great experience.

randocon O Connor

The agent Alex was most helpful when I misplaced my sunglasses. He sent them to me! Awesome service. I highly recommend National at Charlottetown Airport! The Island hospitality never ceases! Thank you Alex! I received my sunglasses overnight! Delivery the next day! BIG SHOUT OUT to Enterprise Team at YYG!

Ahmed Ali

Quick, friendly service and really well located!

Hugo Lopez

Review for National on Stanley St. Got a rental from Montreal to NY. The car was clean and service was very good. I had an issue after pickup and they were very eager and prompt to fix it. It shows good customer service and I will be happy to go there again.

Lisa Trepanier

A huge thank you to Todd at National Car Rental at the Hamilton Airport for his exceptional service. He waited until our very delayed plane arrived - long after closing. I don't know what we would have done without him. He was very reassuring on the phone when I was in a panic, and the car we got exceeded our expectations. It was my second time using National and both experiences were wonderful. I will absolutely book with them again.

Maxim London Gorshkov

Great service and choice of cars

jacky terrisse

(Translated) I have always received excellent service with them! (Original) J'ai toujours reçu un excellent service avec eux!

Ehsan Jalayeri

I got A brand new Mitsubishi RVR. It was great and the customer service of this place is great.

Christopher Wilkes

Hired a Hyundai Elantra for three days fron National Car Rental at th Campbell River airport. Budget couldn't do a 3 day. Liz was very helpful and the 3 day with full insurance was only $250. The Elantra only used 5.4 litres / 100km. Fantastic. Also the roads on Vancouver Island are great. Travelled from Nanaimo to Port Hardy, no problems.

Al-Hadi B.

Worst experience I've ever had at a National. Recommend you avoid this location if possible. Be extremely careful dropping a vehicle off after hours here - lesson learned to take lots of pictures to prove no damage was done to the vehicle in your possession.

Vincent Le Pollozec

(Translated) In twenty years of assiduous use of National, I have always found the agents very courteous and accommodating. (Original) En vingt ans d'utilisation assidue de National, j'ai toujours trouvé les agents très courtois et accommodants.

Gary's Garage

Customer service was good the car was clean and no issues. However the wait to pick up the car was greater than 20 Minutes to get served and the walk to the car is long an poorly marked. The facility is dire need of an upgrade. Hamilton airport is a great alternate to Person but it needs to be improved.

Chris Griffin

Emerald aisle was the worst service i have ever had, the person over their gave me an extreme amount of attitude.

Langis de Ladurantaye

waited for 15mins

I A

Everything was smooth, from pick-up to dropping off the car.

James Villeneuve

The staff and management went above and beyond to make the rental experience exceptional. Thank you!

André Gauthier

(Translated) It's the best car rental service in Montreal. The service, the prices and the cars ... There is nothing to say. I rent all the time at home. (Original) C'est le meilleur service de location de voiture à Montréal. Le service, les prix et les voitures... Il n'y a rien à dire. Je loue tout le temps chez eux.

Brendan Davis

Basil and Jerome are amazing! I use to have problems coming here for a pick up in the past during COVID which is understandable during the circumstances. These two have made it an amazing seamless experience from greeting me at the counter to handing me the keys and even the checkout process. They are top notch people and go above and beyond at all times.

Sean McDade

All went well

Sarah Otonashi

Few rentals it was really great. Last rental I came 20 minutes late, confirming by call that I will be late and I've waited my car for 2 hours. Now I pllaned a trip a month ahead and did booking accordingly. One day before the trip they called me saying that no car avaliable for me untill at least noon. P.S. nobody contacted me regarding this issue. I've mailed to the address that mentioned below and they "sent" this issue to the manager. That's all.

Richard Unger

Pickup and drop off were the quickest and friendliest experience I've had while renting a car. The free upgrade was also much appreciated. Great car!

Sung Ahn

Easy access, frendly service, reasonable price! I would recommend to my family and friends. ????

糖葫芦

Great service

Edward Horner

Not only these guys provide an incredible service, their prices are incredible as well. They definitely make it hard for their competition. I strongly recommend them.

Christophe Leblanc

Straight forward check-in for an already reserved car, and the car was as expected. I drove long distances and didn't experience any issues with it. The return of the vehicle was even easier. Nice and professional location; I recommend it.

Alex Bishop

Fantastic team, great problem solving. 10/10

Yannick Trudel (Yaman)

Very accommodating and dependable!

Carlos E. Perez Alviarez

I rent cars on a regular basis and must have done all the big retailers downtown. So far, these guys are the very best! The service is courteous, fast, professional. The cars are always clean and kept in top condition.

Charles Benard

Staff was friendly and quick. I was also provided with a free upgrade. The vehicle was almost brand new and in excellent condition.

John Barthe

Friendly staff. They're pretty fast compared to other car rentals. Depends on when you go, you might be getting upgrades for cars. Choices of cars are good (most the time)

Jeff Gomes

Great place

Romain Lavoie

Best car rental experience I have ever had

P. ELCY

(Translated) Fast, easy and proactive service. Thank you Diana for your efficiency. I will come back for my next rental :) (Original) Service rapide, facile et proactive. Merci Diana pour votre efficacité. Je reviendrai pour ma prochaine location:)

Laura Ambrose

The staff was very friendly and helpful. They moved people through the process as quickly as they could, so the wait to pick up the keys was not too bad. The car was clean and very nice. I would rent from this location again.

AviBenJames

Excellent service.

Doris Hamel

excellent; full equiped with GPS. very economic on gas too!

Gilbert D.

always great experience at this location , flexible, understanding and courteous.

DARCI BEAMISH

I use National Rental Car every time i travel. I have yet to have a bad experience with them. I find the car clean and in great shape every time.

Suzanne Downie

Rented a car for a couple days with national ( enterprise subsidiary) at the Hamilton airport. Good experience. Only thing to note is an early pick up is not an option due to the fact that it opens significantly later than other car rental locations.

B Mac

I'm quite disappointed with the hours or lack there of on Tuesday and Wednesday. I mean why are you closed when flights leave and arrive those days? I now have to take an uber to the city to rent a car on TUESDAYS AND WEDNESDAYS when I arrive. Thankfully the competition provides me with SUPREME service though my company has a contract with National

Lyndon Akiwenzie

Since this was my first time renting a car, I was unsure of the process; but National Car Rental made it quick and easy. I was on my way to the rental lot within 5 minutes and dropping the car off was just as easy. I was expecting a high-mileage Kia Rio, but my car was a 2016, so that made it even more fun to rent from National. My advice is if you are flying into the Charlottetown airport, go National! I can't say enough about the staff! I had less than some trouble finding the lot, but that's a minimal issue.

Susan Grant

The people are great in YYG. I'm supposed to book through a company preferred car rental but I like National

James C

With the emerald club I have had nothing but great experiences. Easy pickup and dropoff and frequent upgrades for cars!

Charles “Chuck” Smith

Amazing experience! We landed in Charlottetown at midnight. We reserved two vehicles one a 7 passage SUV. That type of vehicle is not available at that location. We were very greatful when your staff recognized our need prior to arriving and put in extra effort to ensure we had a 7 passage van. Our experience in Charlottetown was friendly helpful flexible staff, clean reliable vehicles easy to access and very quick to process. We were extremely satisfied with our experience. The Charlottetown National Airport location is very well managed and run. The management and staff need to be recognized for their excellence. They are very valuable to you. Thanks

Ian Mckee

I reserve a car with national every time I fly back to Ontario. This time I booked my car rental through airmiles. Same great service. Great new Ford Explorer. Very clean, even with the nasty weather. I was also traveling with my son and they waived half of the fees for the booster seat rental.

lapilia

(Translated) Very helpful staff (Original) Personnel très serviable

Ali

Very nice, the people there are very curious.

Konstantin Senkevich

National is the primary National car rental company in Canada. And I know what I'm talking about. I do about 400 car rentals a year. On business or leisure- National or Alamo are your go to place ! Check this wonderful Mustang GT 2019 that I rented for a weekend on a fantastic drive in Gaspé !

Ron Mexicoh

Service not always the fastest at the front desk (docking 1 star), but very friendly and accommodating. Have rented several times and have been frequently upgraded and never dissapointed. Overall very happy with service.

M B

(Translated) Excellent service and pricing options. (Original) Excelente servicio y opciones en precios.

דור וקנין

Shirt customer service

Kenza Kanza

Very professional, very efficient. Was lucky to get brand new mini vans on 2 of the last 3 occasions that I have booked the car.

Dan Carey

first time renting with National... was upgraded to an SUV (almost brand new - very nice) and checking in and out was quick and easy. so I will definitely "go like a pro" again!

ALANA LeMoine

I enjoyed the experince from national, they were fast and friendly and gave me a awesome upgrade.

Hélène Babakissa

(Translated) @Alamo. We had a problem with the SUV (gasoline not fully filled and damper very used) but the staff on the spot was extremely professional! Compensation was offered. I'll be back. (Original) @Alamo. On a eu un soucis avec le VUS (essence non remplie entièrement et amortisseur très usagé) mais le personnel sur place a été extrêmement professionnel ! Une compensation a été offerte. Je reviendrai.

Jeff J Pollock

Service is excellent with variety.

Robert McCarragher

The staff are fast and efficient. They'll try to accommodate your needs as much as possible.

Craig M

Rented a car here in Sept 2018. To my own fault, I forgot my GPS in the glove compartment of the rental. The thing that bothers me the most is every time I called the location to tell them what I had lost, they never returned my calls. I even contacted the head office customer service for help and the email I got from them was they would contact this location to call me. Well, after 6 months, I still have not heard from this location. How hard is it to find a GPS in a car, take it to the office and wait for the customer to call. One dishonest employee...but what makes it bad for the location as a whole, is that no one ever returned my calls and I had no other way to ask for help. My first and only time I will rent from this location.

Arnie Meyer

I had a very pleasant experience renting a car from National last weekend. Check in was easy. I pre-booked online. I got upgraded to a beautiful Infinity SUV at the counter. We had no issues with the vehicle. It was great. When we returned the car, I forgot to fill it up. Mind you, I did not drive much. Used less than a 1/4 tank. The nice guy at the counter said, that's okay, I won't charge you for the fuel. Have a safe flight. It was a very pleasant experience to say the least.

Eric Kutschera

Good service and rate however would of been better to clerk came out to inspect car with me. After dropping off the car at different location I did get a phone call 4 days later asking where the car was but they found it

tanya johnson

Wonderful customer service, they went above and beyond to help us when our flight was delayed and we needed the vehicle longer than anticipated. We were upgraded to a very nice SUV!!! We will definitely book with national again. 5 Stars foresure!!

Ali Boutabaa

(Translated) No reservation in French without an interpreter (Original) Pas de réservation en français sans passer par un interprète

Harold Flatt

Great experience from pick-up(Charlottetown) to drop-off(Halifax). Would definitely rent from National again.

ninie514

(Translated) Very good service. Good choice of cars. Very efficient service and nice selection of vehicles. (Original) Très bon service. Bon choix de voitures. Very efficient service and nice selection of vehicles.

Myles D'Arcey

My most recent experience with National Car Rental was excellent. The easy of access to the exact vehicle I booked was great. However, as a frequent user for National's services it was their representative Tyler who made this a memorial experience by going the extra mile. Having left a package in the vehicle he secured it and made sure it was there for me when I returned a week later. Thanks National and a big thank you to Tyler!

Yre Rty

As always, national is generally good

Sammtl Lee

(Translated) No complaints. Correct prices, efficiency and pleasant staff. (Original) Rien à redire. Prix corrects, efficacité et personnel agréable.

Bill Stegmaier

I had to change my reservation by a few days due to a death in the family. I asked the National Car Reservations group for the same location, vehicle and number of days and I was charged extra. I explained my situation thinking for compassionate reasons there would be no extra cost. That was not the case. I also had to change my flight and due to compassionate reasons they did not charge anything extra. Now that is customer service! The vehicle I received was clean and I had no problems with it. The staff at the counter were courteous and pleasant to deal with.

Bader Alturky

Excellent customer service as always. It wa my third time and I loved it. Many thanks to Felix.

Corey M

Great rental experience. Easy pickup and drop off.

Denis Boulais

(Translated) I rented very often at this place and I always had excellent service (Original) J'ai loué très souvent à cet endroit et j'ai toujours eu un excellent service

Bar Bril

Great service! Great cars ! I love it !!!

Alejandro Barajas

(Translated) Is he or the service in French by phone? Really uncomfortable interpreter service. Someone has the phone number for a service in French? (Original) Il est ou le service en francais par téléphone? Vraiment désagréable le service d'interprète. Quelqu'un a le numéro de télephone pour un service en francais?

Mike McDermott

National has always been my go to rental agency. Nice clean cars, easy check in and check out and good customer service. Recently though I traveled to Hamilton airport in Ontario, Canada and was disappointed by the poor service received. I was traveling on a private charter aircraft and I had booked a car for noon. I arrived at the National booth at noon on the dot only to find it unoccupied. Calling the number posted I was told it would be 20 minutes to get a car to me,. I was fine with that. It was actually an hour and when the driver arrived he was not an agent but simply a guy who moves the cars to and from different locations. After calling again, it was another 30 minutes for the agent to arrive. Now I realize we are dealing with a pandemic and all but that is precisely why I didn't want to spend any time in the terminal building myself. I live in a province with under 20 cases of active COVID so the last thing I wanted to do was sit in an airport in a province where 140+++ new cases are occurring daily. Why make me submit an arrival time if you weren't planning on meeting me? I'm quite sure if I was to drop the vehicle off anytime after my planned drop time I would be charged accordingly. Is your time more valuable than mine? Normally National is great but on this trip they dropped the ball.

mark townshend

Original car was given away but was given an upgrade. Was surprised to get overcharged after the return but after speaking with the manager, received proper billing 2 weeks later

Gary England

Experience at the counter both at pick up and return was very pleasant. No surprises and no drama. Depending on the amount of luggage you have, the walk to the rental area can be a challenge.

Louis Pierre

Very bad experience with National !!! Poor customer service !! Agent not flexible at all !! Will never come back !!

David Rainey

The response to the request for a car rental was clear, direct, and efficient. The person who received my call was pleasant and acted without delay. I appreciated the responsiveness throughout the entire conversation.

Somerset PEI

Kids left a $500 camera in the vehicle upon its return. Received no phone call identifying that they found it. When I called someone at the rental location when I discovered it had been left, I was told there was nothing in the lost and found. My question is: why is there a lost and found? If someone cleaning a car finds something, they have the record of who last rented it and their phone number. This is at the very least just poor service or company complacency.

Geoff Price

Staff were very attentive and helpful, customer service was obviously a priority. The review loses stars due to the shocking attitude towards safety. We rented two car seats, one infant and one toddler, which both were on the brink of being expired. When we first arrived, we had to send the infant seat back as it didn't have complete straps. We were given the only other infant seat they had, which strapped the baby in but didn't fully latch to the base. We had no other options for our trip and were left with a very uncomfortable choice in Regards to our child's safety. Completely unacceptable from a large company like National, especially given how costly the seats are to rent.

Dakota G

Had a terrible experience with National on the billing side. I received $170 of unexpected fees which were not stated when the car was picked up. Be aware of these fees before booking. Will not be using National again on my business trips!!!

Darren Lodge

Windsor, ON location - management and staff were INCREDIBLY helpful with my team's expediting and planning requests and they planned all details with us so our pick up and drop off were seamless and fast. Fantastic experience.

Hello Mihai

Best location by far. Twenty years customer with no single issue at all. Very professional, welcoming and helpful staff. Best cars and rates ⛄️

C Park

Courteous,efficient,fast service with clean well maintained vehicles and they stayed open although the flight was four hours late. The staff still greeted us with a smile and a cheery disposition.

Zadig MTL

(Translated) Good reception, wise advice. Helpful and friendly staff. (Original) Bon accueil, conseils avisés. Personnel serviable et sympathique.

Alison Hartford

My husband and I were in a bit of a bind and Lisa Docherty was very helpful, accommodating, and flexible. We had a very good experience with National Car Rental at the CR airport.

steven beattie

Had a wonderful experience with National @ Hamilton Airport. Very fast and smooth service while picking up the keys. Booked a compact car, but received a free upgrade to a small SUV. The vehicle provided was clean and washed. Highly recommend renting from them if you are arriving at Hamilton airport.

Mr traveller

The process to rent was very quick and pleasant. I rented a full size car and the options really were not full size in my opinion. The car was a Buick Encore and I could not put golf clubs in the back hatch. The car was a little dirty, floors needed a better vacuuming and the dash and coffee cup holders were dusty or dirty. My biggest issue was returning the car. I had to bring the car back at 5:30AM so the person at the counter said they were closed so drop off the keys in the drop box. They offered the purchase of a tank of gas but knowing my mileage would be low I said I would fill it up. What would have been nice is if they advised gas stations are not open before 6:00AM. I used half a tank and paid $0.50 more per litre than the going rate. I have liked National and know I had other options. I will rethink things down the road.

Paulo de Oliveira

Always a good service there

Brenda Phillips

Great service and clean good working car.

Karim Kuperhause

Great service from the entire team.

Sandy Kerr

Upon arrival no small cars were available so we were upgraded to a premium car. This cost about double for gas. (: Other than that, service was excellent. When returning the car to the airport, rain was coming down hard. A representative with an umbrella helped me and my luggage get inside the terminal.

Sue Moxon

Conveniently located. Booking in was easy - not a long wait time. Car was great very economical. Return easy - drop off key box. When realized I had been charged for an additional driver, I called their office and they reversed the charge very quickly.

Guy Eid

Employees here we nice however , none of them were able to catch the fact despite going there twice that our destination would be closed for an undeterminate amount of time . This location is a good 4-5 stars but national car rental is at best a 3 star due to the awful customer service who after learning our destination was closed , suggested we drop the car more than 2 hours away at another one of their destination.