Here we offer you all the reviews of people like you who consume the services and products of McDonald's (Rent Cars) in Brooks territory (Canada).
Nowadays this firm gets a rating of 3.2 stars over 5 and the rating has been calculated on 127 reviews.
You must have seen that it has an average rating is discreet, and it is based on a very large number of feddbacks, so we may think that the valuation is quite reliable. If there are many people who bothered to leave their review when they've done well, is that it works.
You know that we don't usually bother to put feddbacks when they are correct and we usually do it only if we've had a problem or issue...
This Rent Cars corresponds to the category of Fast food restaurant.
Took a friend there. Not impressed with McDonalds
Wait was too long while it wasn't busy. Server said she'd take our food to our table and then left it on the counter to get cold . Kids meal was incomplete - no yogurt. ????
Meal type
Love them fries
Clean, efficient, excellent food and polite staff!
I like McDonald's because.U can eat in.or take it to go.And the price is right.food is good.And it's a place u can take a frand.And the staff is grate.Have a grate day.Everyone at McDonald's.
I took my time to search this location on the map so I could give it my 1 star, coz they really do deserve it.
Dirty washrooms, slow service. 31 minutes for order to be completed.
missing a few things
It is a hit and miss with every visit. Best time to go would be from 7am to 3pm as this seems to be when they have the most reliable staff working. The dinner shift is brutal, full of staff who are rude and incompetent, food quality takes a serious dive during dinner time as well.
Very hard working crew.
One word......DISCUSTING. This location is stuck in the 80s. There's shingles lose ready to fall in the drive thru. Inside is dirty and old. Their grease trap smells like rotten fish and the bathrooms are unusable. They never have anything to drink besides pop. The health board needs to be contacted.
Great customer service.
Good summer prices.
Good experience most times.
Multiple employees wearing masks under their mouth. When asked to put on correctly they complied. However 10 seconds later is was falling under their nose again. Asked again and told them they need to sanitize after touching their mask. Employee raised their voice at us. Asked for manager and he immediately raised his voice and banned us. Absolutely the worst customer service. Never returning.
Curb side pick up was awful. Didn’t even know our order and it shows up on their receipt with my name. Tried to give our meal to the car next to us until the other person rummaged through our bag and said this wasn’t hers. Will only go here as a very last resort.
Ok
(Translated) Quick service excellent coffee Negative point: order with machines. I like service with a human. (Original) Service rapide excellent café Point négatif: commande avec des machines. J'aime le service avec un humain.
worst service from McDonalds ever!!! I ordered 2 grilled salads with 20 nuggets and the girl told me to wait because she have to check if they had any salads left,, we waited for 20min the car behind us kept honking at us because it was taking too long. once we got our salad I when to take them out of the bag the stupid thing spilled everywhere the lid wasn't on properly so here I am in the parking lot cleaning the salad out of my vehicle. once I was finished I drove back to the window and told them the salad spilled they refused to give me a new order so I have to pay for another 2 salads!! I waited again for another 20min this time there was no car behind me. I get my order and I get home I check the bag there were no dressing and we got crispy instead of Grilled!! I always stop here on my way to work they always have such bad service but this time definitely not going back!!
Food not fresh. Ordered chicken nugget meal and fish fillet meal. Fries served were cold, nuggets fish were dry and seemed like they were either recooked or the oil was old. Spent $20 for food I didn’t enjoy!
I don't like to give bad reviews, however it seems like every time I get take home something in my order is missing. Yesterday I ate there with my daughter and her friend they messed up my order. I then ordered a take home and they messed that one up too.
(Translated) Each time rather slow service and order error (Original) A chaque fois service plutôt lent et erreur de commande
The food was hot and fresh
Stopped for breakfast on long trip. Ordered kids happy meals with pancakes and they forgot to give the utensils, butter and syrup. It happens... Ask for 2 of each, get one of each. Have to go ask for more. Went up and tried to claim my free drink off the app and they couldn't figure it out and was told by manager that I didn't have a free drink. I asked why it said congratulations, redeem your hot beverage, so he made me one. Overall the building itself is very nice. The staff aren't rude or anything, just not very good at their job.
Bathrooms didn't look like they had been cleaned in a week
Food is always dry. I have never had a good experience at this specific location. Tpnight i went there to get food after a long day at work and got the wrong drink and the wrong order. Will not be going back to this location. Very dissapointed.
Double check your order before leaving, they missed your orders often!
Meal type
Very disappointed in meal for McHappy Day. Fries and burger obviously reheated.
Crappy service, crappy food.
Ok. The ceiling is very dirty. Ceiling panels black.
Fast service!
(Translated) Ben fun a McDonald's, the only problem is when you take croquettes, it looks like it's 2 hours they are waiting for you. (Original) Ben le fun un McDonald, le seul problème c'est quand tu prend des croquettes, on dirait ça fait 2h qu'elles t'attendent.
We are snowbirds travelling back to Canada from Arizona. We often stop at McDonalds in the mornings and order the same thing: egg and sausage, or bacon, McMuffins and 2 small coffees. Ordered same thing at Brooks McD this morning. It was almost double the cost of the exact same items ordered thru 5 states and 2 provinces. Giant rip off. Oh, and gas prices across the street higher than BC? Stay away from Brooks.
Good
Quick service. Glad their open for take away.
The back door to the inside nearly knocked me off my feet. The bathroom/every door has no automatic door button. For a place directed at seniors, it's not disability friendly. Also, the highchair was not clean and didn't have the usual cover on it with a bib or anything. They are so cheap they change extra for sauces and their fries are never cooked consistently. The staff is so so and I always get an unwelcome feeling from here.
Meal type
Clean and friendly
Very busy drive thru, waited 20 minutes to go in, and did not get right order.
Absolutely the worst visit I have had at this McDonald's. It took 30 minutes from when I started to order breakfast until I had sat down with it. I ordered and had items from the lunch menu 2 minutes after the breakfast order was completed. The crew chief or leader or whatever was so flustered that I am not sure they knew what was going on. If it wasn't for the play place I would never go back again.
It is like other McDonalds. Clean and fast. Prices seem to be rising but still a good place for a quick meal
Picture this.. its 33 degrees outside... we wait in line for 15 minutes only to be told they have no ice cream. Hey mcdonalds.. how bout a sign when you come in? Also, the kiosks get served 1st, there is no "order" as to who came in 1st. While I was waiting for 15 minutes, 5 young people came in and were all served before the line up because they used the kiosk, which were not working when I arrived. Come on... you can do better than this!!! Will never go back ????
(Translated) Service too long (Original) Service trop long
Just ordered and... THERE IS NO SALT IN MY FRIES.
I went for coffee
Good service and friendly.
Adequate. Fries weren't fresh. Lots of flies.
Took about 25 minute to get my order after i paid for it and they even forger to serve my hot coffe. Place was Clean and tidy!
5 stars for the service at the restaurant. Special mention to the guy roby (Kobe May be) he got good awareness of what’s happening around and was very quick to help me, when I needed fork!
It’s McDs. Everything average except little desire to cater to device users. 1 plugin and low capped internet. Other places will get my money till you get a bunch of plugins. Power and USB for devices needed. Other redesigned McDonald’s have them. Will rate higher once this is fix. At least a few tables at min should have
Worst experience especially night crew as they dont know how to take and serve order. Not recommend.
My kid loves the play area
Only if you love surprises cause they seem to serve you mystery food you never ordered Everytime
Decent staff and interior, the play place is a great place for the kids to have a break
Slow as balls drive-thru.
Dinner
It's McDonald's lol
the foods ok but why would they cut the cheese up for the burgers. a few months ago i went to this mcdonalds and i noticed that the cheese was cut up. and now i go to the mcdonalds a few days ago and now the cheese is cut up into quarters? at this point you shouldn't even put any cheese in the fish fillet burger. the food is good in general and stuff, but this is unacceptable.
(Translated) Mc Do is Mc Do .... :) (Original) Mc Do c'est Mc Do .... :)
This McDonald's is sus, they serve stale french fries. Plus pop that I ordered didn't satisfy me.. I'm still thirsty.
Like many other Macdonalds
drive through parks everytime.. fast to go in.. and they still hsvent got orders correct
Great McFlurrie and fast service!
It is ridiculous that two ice cream cones are $3.75 and If you order through the App they are $2.00! We live in Timmins and order cones through the drivethru all of the time and we pay $2.10 for 2 cones. ????
Fast service
Great food
Had a coffee and Earl Grey tea. Both came hot and fresh. Washrooms where clean and better then I expected!
Quick fast and delicious
Everytime we good we have to wait for our fries.....Everytime
Slow service
Absolutely the worst McDonald's location I have visited in Ontario. I think it is due to the lack of choices in such a small town that people just put up with the nonsense at this location. Constant wrong orders and mismanagement. Managers should encourage employees to strive. If the managers don't care then why should the employees?
Coooofffeeeer
Terrible place. Messed up my order twice in a row
(Translated) Quickly is very good (Original) Vite fait très bon
It was okay but the speed of service is very slow in the order was accurate but the service is just really slow
I just got my order junior chicken meal with poutine from drive through. There was maybe a philippino girls on drive through orders.It's my life's worst experience with McDonald. First i ask 3 times for ketchup,,which she repeated and nvr got them. Then my drink was only soda not cococola what i ask for. Very disappointed.
Mmm burgers
Only drive threw open after 8. Can't order inside or curbside. If you don't have a car you can't eat I guess. Dumbest thing ever
Is it real?? Or just 100% Canadian Beef ™
You have park just for a simple burger and fries. So much for fast food.
Really greasy burgers and very slow service
Good, it's nice when they know my particulars ????
Drive-thru is good. Friendly service. Order actually correct and fries taste fresh!
Meal type
Files all over the place! It was gross
(Translated) The order arrived with an abnormal delay (Original) La commande est arrivé avec un délai anormal
Very quick.... not much dine in space though....
The ice cream is really good. I love your chocolate milk shake.
(Translated) Very good (Original) Tres bon
Good restaurant
Best coffee
Still a McDonald's. Best feature: 24hrs. Worst feature: except on those Christian days when it closes.
(Translated) very fast (Original) très rapide
(Translated) I like the service and it's very good to eat (Original) J aime le service et c est très bon à mange
Tasted good. However my stomach was upset afterward
Really busy
Good eats!
The service was actually pretty quick and my food was hot and fresh
Meal type
Breakfast
(Translated) Good, fast and welcoming service (Original) Bon service rapide et acceuillant
Coffee is ok when Tim Hortons right next Door
Good place to eat clean
It's MacDonalds. They're all the same
It's a McDonald's what do you expect.
Every morning (5 in a row) I have to repeat my order 3 times, idk how a double double large and large black coffee is so hard to understand, today I tried to add a bagel with herbs and garlic cream cheese, after explaining it 5 times, only to have them inform me they didn’t have any after I paid, I was so frustrated that I asked for a refund and toke my business to Tim Hortons (where I very rarely have to repeat my order)
They were out of fish.
It was good
Egg mcmuffin. Thats it
In a pinch..
So today I went in and ordered breakfast it was good but then I went back in for lunch and I got a double big mack and fries the big mac and the fries didn't taste right then after when I got home I got very sick so not to pleased at all
McD
If you want to pay more for less, go to McDonald's! The Big Mac is much smaller than it used to be and the poutine was terrible! I won't be returning!
No change table?
I ordered medium fries, and it took them 20 minutes to serve it. Someone after me even ordered poutine and they got it before me. The service was terrible and if you want to go there and get out quickly DO NOT come here.
What can you say about McDonald's. It's consistent. No surprises.
They are always friendly.
Just stopped for a coffee
Old mcChicken warmed up just ice tea no pop beverages I'm never going back it was my second time back sense they reopened about 2 years ago
Terrible customer service! my order was wrong so I called to complain about it and get it fixed. The lady on the phone took my complaint and my info but instead letting me know what could be done to fix the problem she hung up on me.
Love there coffees ☕
Well, if nothing else, they are consistent - fries are rarely fresh and often cold and chewy, and I don't even recall the last time my sandwich was hot, or even warm for that matter. But at least my order has always been correct, and they are really good at making up for the sub par food with meal vouchers or coupons. Its easier to other than ever before with the mobile app, but their lack of offers is disappointing - rarely any BOGO or even 2 can Dine offers anymore - just dollar drink days, dollar cones, and 7th free fries/coffee
(Translated) Quite fast service on the other hand received cappuccino instead of mocha ???? (Original) Service assez rapide par contre reçu capuccino au lieu de moka ????
Take out
It's like all the others
This might be the worst McDonald's ever found in alberta. Everytime someone doesn't speak English or understood or just pretends to understand. Always wrong food. Taste gross. Over charged when wasn't supposed to or say that there will be more charges. Yah I'll pay an extra few dollars to go to a&w. I would give no stars if could. Tired of there incompetence.
As always worst McDonald's I have ever ordered from! Drive thru attendant screwed up the order as always!
Had fudge sundae through drive thru. It had plenty of fudge, which is awesome, but the ice cream was soggy, apparently having been made a while before ordering.
Newly renovated seating area. Decent play space for kids.
Lunch
It's McDonald's. You know what you're getting. Tasty and fast.
(Translated) Excellent mc muffin chicken (Original) Excellent poulet mc muffin
fast service accurate order
Slowest drive through on the planet. Took 25 minutes to get two coffees and a mcdouble .
The food was great but they often get my order wrong. Always double check your order and receipt before you drive away
The service and food is good BUT ... the smoke from the smoking areas next to the side entrance and drive through made me gag! Put it away from entrances and the drive through!
I was able to order plain burger patties with no bun through the touchscreen. Very convenient for anyone on a carnivore diet. Was delicious too.
Lunch
Clean and responsive location
They never get the orders right
(Translated) Nice place for a bite to eat, although I don't really like McDonald's (Original) Хорошее место для перекуса, хотя я не очень жалую McDonald's
Service
Great service definitely the best McDonald’s in Alberta food was awesome everything was super clean including the bathrooms my family and I stop here every time we come through brooks
French fries and hamburgers are things that you can get here
It's McDonald's as you'd expect Clean n friendly
fast food
It's McDonald's same as every other McDonald's
Cold food, sloppy sandwich. Take some pride folks I have had better :(
This is what you get... half mcflurry... full price....
Boo
(Translated) Good I like your new decoration (Original) Buena Me gusta su nueva decoración
This is the kind of thing you can expect from this McDonald's. How hard is it to add butter to a bagel? Go to Tim Hortons or A&W instead of this place.
Very busy at certain times of the day, so take a look at the Google Busy Map. You should avoid going at 12pm and at 5 pm.
Take out
I'm loving it! Not more to say about that!
One of the Slowest Macdonald's I've ever been to. The front end staff is great and are a pleasure to deal with but the store is slow, and I'm not sure why. Just be prepared to wait for your food
Not much to say, it's Micky D's
Pleasant staff. Too expensive for a pensioner like me.
The play area smells like a used diaper. The whole place is dirty.
if I could give it no star I would
Not open 24hrs
I don't like fast food, but millions of people do. So if McDonalds make millions of people happy then I'm happy to.
Some of the staff & managers are argumentative. Getting a coffee either in store or drive-thru seems to be a hassle after a certain hour of the day.
Just like your average McDonald’s DO NOT USE DEBIT to pay for your meals! Too many people have been getting double charged for their meals with little to no help for reimbursement!!
Nah
(Translated) C, is you born beautiful right answer (Original) C,est tu né belle en droit réponse
Not clean usual
Well as of now they have NO beef products available
Third time this paticular store has screwed up my order our forgot items or the whole order. Very dissatisfied and angry.
Very hard to order - the employée could not understand me, and I couldnt understand her!!
Good
Quick menu delivery with less confusion
Great place to get fast food,friendly fast and very inexpensive.
Drive thru sends you to park way to often and food takes to long
Not a fan of mcdonald
Food tastes like McDonalds and is usually what you expect to get. Worst thing ever served is a burger without a bun but they fixed it.
Waited over 20 minutes for apple pies to be told there are none ... that they will be ready in 20 minutes???
Excellent coffee
Good service.
Food was hot..got what we ordered and staff is excellent. Jodi is awesome
Who has their delivery truck come to bring supplies at lunch time and shut down the drive thru? Then after waiting a good 20 minutes inside for a quick order (a couple mcdoubles, fries and cokes) I get to the truck and double check everything... They have charged me $2.19 each for my drinks when it is dollar days and should only have been a dollar. By the time I went back in for my money back and got the food home it was cold. Not a very good experience
(Translated) Fast service excellent food thank you good evening !!! The one where I come from in La Malbaie should take example from this one (Original) Service rapide bouffe excellente merci bonsoir !!! Celui d'où je viens à la malbaie devrait prendre exemple sur celui-ci
Value has seriously gone downhill. This is no longer a cheap and fast option for a meal. A family if 4 costs $50 to feed. For an extra $3-4 per person you can go to a real restaurant and eat a much better meal that doesn't leave you hungry 30 minutes later.
Cheap n clean
They worked very hard to get everyone on their way when they are very busy. If an order gets messed up they double the order at no charge..thankyou guys
always slow and don't get order rite
Half the order missing...no ketchup..no straw No sorry..inmates running the asylum
I went to the Glace Bay McDonalds today. I ordered an extra large coffee, a medium coffee and a small milkshake. I wanted a child’s milkshake but he said the smallest was a small. The guy said my order came to $8.02. I found this was a bit high of a price so I asked him how much the milkshake cost. He told me $3.whatever plus tax. I gave him $7 in cash and swiped my debit card for the remaining $1.02. He told me I still owe I’m $1. I said no I don’t I paid it. When I got up to the other window they told me I still owe $1. I said no I don’t I paid $7 in cash and used my bank card for the rest. He was extremely rude and told me I still owe $1. The guy from the first window came over there and I told him to give me my $7 back and keep the drinks. He kept repeating I owed $1. I told him four times to return my money that I paid. FINALLY they gave me my money back after I said I was about to come into the store. I left and went into a parking space to check my bank account. I indeed did pay that $1.02. The staff was so rude that I would NEVER go there again and wouldn’t suggest anyone else does either. Really really bad customer service and they still got my $1.02. I also later googled he cost of a milkshake and this good charges me for a large not a small.
Double quarter pounder
Staff was so friendly and food was delicious as always. I reccomend the big mac with extra sauce and bacon !
Breakfast
(Translated) Good welcome (Original) Bonne acceuil
Nice courteous staffs and very accessible location
Bad customer service
(Translated) Bad service, never the right order (Original) Mauvais service, jamais la bonne commande
(Translated) McDo, it's still McDo. Slow service, flagrant lack of staff. Staff smiling and courteous despite everything. (Original) Du McDo, ça reste du McDo. Service lent, manque flagrant de personnel. Personnel souriant et courtois malgré tout.
Because the people that cooking don't know how to read menus
Fries are soggy
Good service
Good restraint, modern. McDonald’s style quality food for what you would expect. Prices follow
It's the same old stuff
I love the staff
Went to McDonalds today and ordered 2 big Macs a large fries and a poutine. Got home surprise no large ????
Busy location, but food wasnt very warm.
My husband just got food through the drive thru fries were not cooked half raw ice cold with a ton of salt on them burgers are cold as well absolutely terrible.
It’s Macdonald’s
Fast service and a clean restaurant.
Good fast food on the run
We ordered with the app and when we got to this location they were unable to fill my order. IF an order is unable to be filled WHY have it as an option? I would have gone to another restaurant had I known this in advance but we had already paid through the app. The attendant was good to give me a cash refund and that was appreciated.
Fast service!
Very busy...ok for fast food....it's McDonald's!
Yum
Mixed up orders and super slow service when going in to order. Maybe the drive through is better, but will never step foot inside again.
I awarded 1 point because they support Android Pay and let you customize your burgers. It's a joke of a business, let alone a fast-food "restaurant," yet it's always busy! The food is cheap, yes, but you get 0 nutritional content and the service leaves much to be desired. I like the idea of being able to order without waiting in line or trying to get people to understand my order, but the actual systems have touch screens almost as bad as the ones at Canadian Tire. So I always end up going to counter anyways. It's a struggle.
(Translated) Clean and modern. However, employees are less present at the counter ... (Original) Propre et moderne. Les employés sont toutefois moins présent au comptoir...
I can get past the fact the cashier couldn’t math but, I swear the English muffin for my sandwich had been sitting out at least a day. Completely cold and dried out for the first one. A touch warm for the second.
The staff are generally very nice. Especially a certain young gentleman and the early morning crew. But always double check your order before leaving! Even the good ones can mistake a mayo instead of Mac sauce for your fries. ☺
The management is rude and your orders are all wrong when you get it neaber go there again wish head office will get this and fixed the problem with that place
Sloooow service
Play center needs a real good cleaning! But it is nice they have it.
Food was good and fresh but they don't listen closely for my order. Screwed it up 3 times! Finally I made my own.
(Translated) Very good (Original) Très bon
Double check your order before leaving... You can repeat the order 100 times and they WILL still get it wrong. And ordering ahead is great but they will still mess up...just double checking it All. Last time I was missing a burger and fry and toppings we asked for removed...
Terrible waited 10 min for order and when they brought it out it was totally wrong. Terrible service sorry to say
Same as always i stop here like once or twice a year but yeah the food is good and so is the service. The place is always clean.
Ordered a hashbrown and 2 sausage mcmuffins without egg and got the hashbrown and 1 sausage and egg mcmuffin. Retards.
Took a while to get my order.
Fast service
Most polite staff at McDonald's anywhere
Very nice and convinent to stop right of highway. Staff is very polite and helpfull...
These people are giving good deals on coffee ????
Their coffee is very good. Excellent service
It's McDonald's not much changes from one to another but the people
Food was good, coffee great
This location seems a bit off par. Wraps appeared to be just tossed into the boxes making it impossible to eat. I exchanged a small order of fries for the apple slices my kid ordered and watched as the fries were returned to the fry bin, presumably to be served to future customers.
It's hit or miss. Some days the service is exceptional, others it's less than mediocre.
Great breakfast, great service.
This McDonald's consistently changes the price in their computers but not on the menu board and will not let you pay the lesser price. It's like they just don't care about customer service. Hard to understand the employees over the intercom to get your order right.
Absolutely terrible. The staff can’t read. Asked for a burger with no cheese (I’m lactose intolerant) and they put cheese on it when the grill slip says NO CHEESE. I haven’t gotten McDonald’s in over a year and this is why. Every location hires children that can’t read or don’t care. Now I have to waste my time and gas and drive back for a refund cause they can’t do their job right.
Corona safety not taken care
Fast and cheap
They really cheap out on the regular sized cone. Every other McDonald's has a bigger serving then these guys, next time if I get a small... I send it back
Watched an employee call someone who was obviously new stupid in front of other customers.
Cool
Needed something quick for the road great food
It's a McDonalds ... Not much to say
Ice coffee yum!
Food is always good for a McDonald's but i find the service slow. Not sure if they are short staffed or just slow.
Absolute slow service. Food is stale and coffee is cold .6 people working in back with 4 orders on screen and our coffee took 15 mins .
Service
From big city lights to small town joys... What can I say. I've never tasted food so fresh. Honestly I'm from out of town. From a city of 550k I frequent mcds more than I like to admit (especially with the all day bfast and working nights). My experience was greeted with a friendly and genuine (I might add) experience. I see a few complaints here. Listen guys. Voice your concerns... And they will I assure you turn your experience upside down. This community wants to please and satisfy every costumer from every walk of life. I will be back... I will frequent. And I will not complain that my thermostat in my car isn't working to which results in room temperature food from a DRIVE thru. Go figure that my meat (which holds in a holding tray in presume (yes I worked in fast food) is room temperature by the time I get home. I'm sorry but if they wrapped it in foil you'd complain that the food was soggy... Honestly come eat here and enjoy some mcds the way it's meant to be. Fast fresh and delish. Where else are you going to go? Go cook yourselves a meal if you want to complain... Or better yet speak up and they will right there wrongs (as the costumers always Right!!!....right?) This location aims to please.
Great staff
Terrific tasting coffee!
GREASY
I would give it a no star rating if I could. Wait almost 20mins for my breakfast meal. The only thing good was they refunded my money. I always get my meals to go and once I got to work I found out my meal was also wrong. I they were having a bad day as normally I don't have many issues.
It' McDonald's!!!
Worst Experience ever they make me to pay one single order twice and same time they make mistake third time I keep those two receipt if any manager have consideration on their business
Indoor PlayPlace :) I think all McDonald's buildings should have an indoor PlayPlace because most people and I love McDonald's PlayPlaces. Ones with an indoor PlayPlace are the best McDonald's buildings ever. This is the best McDonald's in Brooks AB.
A fast place to get something to eat.Family freindly.
Cold food
Friendly polite staff.
They forgot the patties on my cheese burger
Came here for a quick stop, awesome place
Out of the last 3 orders, they charged me for a burger and didn't give and twice I asked for ketchup and they didn't give. Very stingy Mc Donald's very
Check your drive through order before you leave it's most likely wrong
I got cold fries not filled for container size and a burger that looked like it was thrown on the floor and stepped on wasnt impressed with quality
Awesome service especially as a trucker. I was able to walk up to the drive thru window to order. Thanks gang.
Very nice place to stop for a coffee. Could someone explain to me why in the restrooms of McDonald there's no paper towels, or disinfectant for your hands has you go in and out? When there's no towel to wipe your hands and to hold the handle to open the door. What's the use of cleaning your hands!!!
Average mcdonalds.
Sometimes messes up my order. But quick to fix.
Nothing special. Redeemed a coupon for free coffee and was served from an old pot. It did not taste good and I did not finish it.
It took forever to get through the drive thru and the restraint was closed. This isn’t the first time either.
Staff is incredibly rude. Asked for a kids meal for my child and they literally threw a burger in the box with a toy. Last time I came here they had a 40 minute wait for cold food and this time the food came out ice cold and tasted terrible. Waste of money waste of time. Take your business elsewhere because this place doesn’t care about their customers.
Stop in for coffee
Take out
Great service
Ok
Went through the drive through at 7:45 p.m march 1st/2019. Microphone must not have been working because the order was repeated back wrong several times. Order was not made properly.
Every time we attend this location we have to repeat ourselves because the drive through employees don't understand English and the order ends up wrong every time. Get it together already.
5 separate visits. Each one taking over 20 minutes, with massive mistakes. Last instance, 25 minutes for a bigmac combo with a plain (grill slip confirmed) mcchicken combo. Unwrapped at home to find a mayo, and lettuce, laden sandwich. I got to eat 2 cold burgers, while the better half had KD.
Could have just been the time we went but our order took an incredibly long time. The most difficult thing on the order was a cappuccino, but that doesn't typically take nearly 15 min at other locations. Maybe it was just an off day but it was surprising.
(Translated) Service particularly unpleasant! (Original) Service particulièrement désagréable!
yummy in my tummy bahaha
It was okay the staff was helpful Thank you
Horrible.
Food
OK
Great coffee
(Translated) Very good (Original) Très bon
Generally fast. Good customer service.
Hamburger oasis in the middle of almost nowhere.
Yummy.
If you are constipated this is the place for you!!!!!!
Usually a long wait, and it's not uncommon to be missing part of your order. The milkshake machine is usually broken.
It's McDonald's as expected !
They seem like they hate thier life not good customer service
Food was soggy weirdly, second time in a row receiving a soggy Jr.chicken, lol. But it's McDonald's so three stars!
Only 2 reviews and ill become a level 2 guide.
Okay same as all of them
Mc do c mc do
Service
Fast service
Gg
Very friendly Staff that are willing to friendly service
Always get my order wrong, but after some prodding, they come around
Love their food. They always hand me fresh burger. Fast service.
It's mcdonald's, what do you need to know. I guess it's standard or above
Friendly staff fast service
I definitely would not recommend the place to anybody.My son and I both had stomach issues and the service stunk. They don't serve salads in the winter, they didn't have orange juice, fish and I truly believe our food was precooked and it was cold. We had issues getting vinegar and my mother asked to get vegetables on her hamburger and they gave her 1 pickle. If I could give less than 1 star I would.It was a terrible experience. I will never go back!
It was the worst food I've ever had disgusting never ever again
Never get order right
Hot food
Very poorly trained employees. Had to repeat myself more than once per item on the order.. and there was things wrong on my order. Very slow. Bad language barrier. Playplace smelled awful (like diapers) and very unsanitary
This McDonald's is OLD, and sometimes not very well maintained. There's been a big, awful pothole at the very entrance to the drive-through for YEARS, and if you hit it, it could potentially damage your car. Be careful! (The folks working there are great, though! Guess they could be incentive to go in to the restaurant to see them, and avoid the Pothole of Doom altogether that way)
As expected, good quality Mcdonalds and fast service, my fries had just the right amount of salt
Drive through was quick!
Next door to Tim Hortons. Also great views of the local ski hill. The service is slow at times. Needs to improve in efficiency.
Fast food... not much to review
(Translated) It is one of the best renovated McDonalds on the North Shore, the service is excellent. (Original) C'est un des McDonald's les mieux rénové de la Côte-Nord le service est excellent.
Food not so good. Always mess up my order. And prices are highway robbery. Not very happy about this.
The employees are really nice here! Really quick service as well, and very clean. Thinking of applying there myself lol
Nice
Zero Stars the manager named Lucky is ignorant,likes to argue with customers. He is cocky and condescending. He shouldn't be able to work with in an environment with People.
No lids for cups out, tables were messy, garbages were over flowing, and the play space smelt so horribly of pee I had to change and sponge bath my kid during a road trip.
Cold food and fries
(Translated) Very good service and very good (Original) Très bon service et très bon
Employee's have a hard time comprehending English. Placed multiple orders through the automated kiosks for that reason and still received incorrect meals.
Never get order right
Very clean restaurant, and the staff was actually helpful!
Can be good can be bad.
Play place smells like urine, not just a little.. absolutely overwhelming, HVAC vents in playplace blocked with a shriveled up old helium baloon Bathrooms are disgusting, poor management for McDonalds no doubt Forgot 1/4 hamburgers, cold fries even after waiting 10 min and its not even busy whatsoever. I'm not usually picky but this is the worst McDonalds I've been to
Lazy workers, but what can you expect they are barely getting paid. Don't expect from a fast food chain
(Translated) Thank you it's a pleasure to contribute in my own way :) (Original) Merci c'est un plaisir de contribuer a ma façon :)
The staff takes great care to help keep the place clean and sterilized. There are clear markings on the floor for where to stand and which way to exit. The food is hot, fresh and fast. The staff is friendly and helpful.
I only got coffee. This is fakw food !!!!
Quick and easy drive thru, staff were wearing masks and seemed to be taking appropriate precautions against Covid.
Very kind and polite staff..
They always forget something of my order
A decent McDonald's with a above average play structure. Good place for a pit stop
Haven’t been to a fast food joint for some time as the food is terrible and prices even worse. Decided to try the spicy chicken they are advertising lately. Got home to find it a disgusting mess. The patty barely covered the bun, ( the commercial shows the patty bigger than the bun and 3 times thicker than the real thing), most of the “sandwich” was filled with lettuce. Will never visit a fast food “restaurant”, and I use that term very loosely”, again. My wallet and my overall health deserves better anyway.
Great staff
Sucks
Dine in
This is probably the only place that can give you the wrong food evrytime and still be open..
Dirty restaurant. Poorly prepared food, no condiments available.
Most of the staff are very nice. We are there twice a day to get coffee it would be nice if they would stir the coffee knowing that there is sugar in it but most of the time that never happens . In the evening the food is not the hottest especially the fries so we try not to eat there unless we're in a rush
Horrible service. Barely passable as a restaurant. Closed on multiple occasions for health violations the last couple years
Meh its food
Idk man, its a mcdonalds. Tends to mess up when super busy.
Service
Great
Just stopped for a coffee.
Ordered Bagel breakfast extra value meals for curbside pickup. 1 was cream cheese instead of sausage and egg. Took in to fix. They gave me extra hashbrowns, but got wrong bagel on the fixed one. Crazy that they get the fixed one wrong again. Did not go back in, but just ate it anyways.
The wait time is very good even when the high schoolers are on lunch. The staff are always friendly and helpful.
Poor management....one staff at front cash with 10 people standing in line
Fast food
It is ok for a quite but but service can be real slow and they don't double check orders before giving it to the customer6
Its McDonald's lol
This McDonalds is clean and the staff was efficient and friendly
It's nice
(Translated) Fast service. (Original) Service rapide.
Fries were cold and tasteless and we always have to wait too long for our order
This place has a terrible service, and not clean. We ordered 4 McFlurry and a Coffee, it took more than 20m to get it. The workers can be heard yelling at each other. The seats were also very dirty.
(Translated) Very bad service, rude to customers, our order was picked up 3 times and things were still missing the 3rd time. The waiting time exceeded 1 hour 15 minutes. (Original) Très mauvais service, impolis avec les clients, notre commande a été repris 3 fois et il manquait encore des choses la 3e fois. Le temps d'attente a dépassé 1heure 15 minutes.
Friendly service
Ordered a Coffee earlier today, it was good. Also ordered a Chicken Caeser wrap and I couldn't finish it. It was literally drenched in sauce and the wrap was completely ripped on the back so it was a total mess and unappetizing. Easily fixed of course but still, literally the entire wrap was doused in sauce to the max, way too much. Also, tasted a bit odd.
Great food great people
best place in the universe no joke
Not clean, was told by 3 dofferent people the refill station was out of stuff and did nothing about it. Bathroom needed attention
Asked for extra pickles... 2 pickles on burger when normally 3... other than that it was good.
Good for fast food, but not always the fastest service.
Ordered a cup of tea through kiosk and while waiting for the tea, the cashier ask why we were there. Told him we are waiting for our order and he ask “what order?” Apparently he did not check what order went in through the kiosk so he didn’t make the tea. And he was mean and told us we shouldn’t wait there. Have no idea what’s going on in this location.
The waiting time at this one is really its only issue
(Translated) Quick service and polite employees (Original) Service rapide et employés polis
Generally pretty good. Skip orders are better then visits to the store. Clean facility but very busy always.
They gave us the wrong order of bagel but other than that, basic mcdonalds
Brought my son here... Why does the Play place smell like that....
(Translated) There was a lot of forgetfulness. Lack of courtesy (Original) Il y avait beaucoup d oublie. Manque de courtoisie
Service
Lunch
Decent fast food, good service
This location provides drive through service late at night. Unfortunately the indoor eating area is closed to the public much to early. Today's visit was very quick. Placed my order at the drive thru. Got it in less than two minutes!!
Not to bad, not as good as some macdonald around cape breton but still fill the void ????
Its McDonald's, theres nothing good nor bad about it,
Not my favourite restaurant but its ok.
I was totally disappointed again I asked for fresh fries and chicken burger. I didn't recieve it. The fries and the chicken burger was the same thing.
I remember when the meat was actually meat, not fricken crepe bread!
It's a McDonald's if you've never been to one they serve fast food. Also you should get out more
It was friendly
Incredibly poor organization, long wait times, and failure to correctly fill our order (without correction/reminder). Watered-down soft drinks.
Stop for a delicious coffee
Awesome huge play structure!! Great seating by the structure too.
Prices are going up. Food tastes like cardboard. Nothing like the pictures showen on the menu.
Very good
Love the new Renovations
Its mcdonalds goodness same as any where.
Worst McDonalds I ever put foot in, dirty and unprofessional staff.
Fast service, good food.
2 people a head of me sitting in drive threw for over 25 minutes after work
(Translated) Good and clean (Original) Bon et propre
Meh
Waited 10 minutes for our order but it was correct and delicious.
A found a bug in my coffee, apparently was in the ice cube in the coffee I got, didn't realize until I finish half f the coffee. And this place was shut down for having cockroachesin the site. Month after they open, bugs in coffee...awesome!!!
Stopped for a vanilla milkshake while on my way back to Calgary and they gave me a strawberry milkshake. I hate strawberry milkshakes!
Many many times our orders have been screwed up at the Glace Bay store. My husband refuses to even go there anymore
Same old same. Standard maccas
(Translated) Excellent friendly and dynamic personal service (Original) Excellent service personnel gentille et dinamique
Its McDonalds, a bit on the slower side
Really bad visit the last time we were there. Hair in my fries..hubby's big mac, one of the meat paddies wasn't cooked good. Refunded the fries...wouldn't look at the burger..hubby threw it out. No hair nets being used. Only seen a few touching food with gloves...
Sheldon Joseph O Neill- Thank you for setting this matter respectively Sheldon O neill
Worst breakfast wrap I have ever had!!!
What a JOKE. These fools think they can serve me RAW cooked taco meat. Do you want me POISONED? I can't even. I'm allergic to food. WOW. RATS! uhh
Inconsistent. Missing food items. Missing ingredients on sandwiches....slow
Reasonable service for this food chain.
Meal type
Glace Bay Location is a joke. the breakfast is always hard as a rock
(Translated) Phew the awful service. When you go to the cashier and we are not even fucking good to say hello, it starts very badly. Ok food but the service - 1000 (Original) Ouf le service affreux. Quand tu te présente à la caisse et qu'on est même pas foutu de te dire bonjour, ca commence très mal. Bouffe ok mais le service - 1000
Drive debit down one cash working inside line up to outside doorway staff working like a bunch of turtles except one and probably the cooks trying to keep up ,I would of fired 1/2 the staff that day
Slowest service I've ever had in my life. Never in my life have I sat in the drive thru for 35 minutes before.
Service is slow!
I can’t even give one star but have to so I can write my experience. Not only does it start with improper staff training, but I’ve been documenting every visit. Always something wrong. To have a manger take my name and number down then specifically appologize and say” I’ll make it right” which is what they are trained to say. But to take my information and say the store manager/owner will be in contact tomorrow... we’ll im still waiting 48 hours later.... maybe this store was one to many for them to take on. To have something wrong every time shows improper training big time? Wasn’t there a news article stating they had twelve or so staff and after renovations they would increase that number by a big number of staff. Well that’s happens but clearly not trained..... my information is in the offices let’s see how long it takes now with a public post instead of it linguring in their store only.
Quick and great service
The food is definitely not gluten free! What I do like about them is they’re stamp program were the seventh coffee is free.
Drive thru was unbelievably slow, especially or a drinks only order even! Then we found out that the ice tea was all water, no flavour. Very dissatisfied with this experience.
It was great
Typical McDonald’s. Had two mix ups on my order, quick mention to front staff and issue resolved. (Always appreciate a speedy resolution)
Great coffee and some staff are extremely friendly but most have no people skills, the food is fast food so that's hard to rate, it is what it is, not a bad place all in all
Very ignorant drive thru employee
As McDonalds go it's about what you would expect
I used to stop there every morning around 5:30, and in the past week, 4 days they have told me there debit is down, no way your debit machine has not been working for 4 days, I do believe this is a tactic of lazy night shift workers to not have to do any work, I’m done with this McDonald’s, I guess it’s tim hortons from now on
Seemed clean food ready fast and hot
Your typical McDonald's
4th time in a row the order is wrong. Order double something get single burgers. Check your bag apparently it's too hard to put a burger together?
The kids love breakfast hotcakes here.
Fast and friendly service
Check out your to go before leaving the lot not always what you wanted
(Translated) Good (Original) Bien
There super slow and not very well trained.
Meal type
I mean its mcdicks...
Not good value for the quality of their food
8 times out of 10 the the order is wrong. Food is cold, or theyve previously offered "complimentary items" to make up for their mistake that you can pick up at a later time, only to be humiliated when you try to do so. They say "we dont know what you're taking about" Even if it were a manager assuring you would be able to pick up these items. Poor customer service. And what's with the snotty faces when you request the S&S sauce ? You would swear you were taking from the employees pockets! Go to a pizza shop or something.
greasy food slow service
To salty
Kids meal is just enough food for me
Service
Quick and clean, the way I like my McDonald's.
I loved it food is awesome
It's McDonalds.....its as good as you can expect. Quick and busy! Had to use mobile ordering because nobody was working till.
Friendly staff
Take out
Great
This place is consistent for sure. Same great wait times and wrong orders when recieved. Gave it the benefit of doubt. No change.
Love their bacon cheese egg mcmuffins in the middle of the day. Toasted and delicious with a large orange juice.????
Great food
They forgot my burger with my meal
(Translated) Robots should order (Original) Les robots devrais faire les commandes
McDonald's that doesn't have McDonald's meals? Going to Wendy's right across the road.
Good
Some times is slow
Good place for an early morning coffee and hot chocolate with double cream is great.
It took them around 8 minutes to answers us in the drive thru, the food same as always but the owner should take a look on the staff since this is not the first time that this has happened.
Exactly what you expect, thry forget something half the time but you can tell that thry are trying to not mess anything up while doing everything as fast as they possibly can
Is McDonalds ever bad?
Never get orders correct
Great coffee
Dinner
They took forever to get our breakfast out at 6am. They are open 24 hours and very slow for fast food. They should be called slow food. Stop here if you have 20 mins to wait. Very poor first thing in the morning
Love there coffee
Awful, slowest fast food resturant ive ever been to, waited 45 minutes for 2 burgers
The cashier was super cranky and old. I said have a great day. Her response was "I'll try". Not a thanks for coming or anything, just shear annoyance from this lady. The food was terrible and the had no coffee lids. Feel certain that lady spits in your food.
Amazing service and very speedy with my food and order got it right on the first try
Kids meals are usually enough for me and my mom
Went through the drive-trhu and ordered 10 nuggets and a large diet coke. Got 8 nuggets. Seriously??? Do the employees just not know how to count? I feel ripped off!
Horrble food. Fries were old. Burger was cold
Good when you want food in a hurry.
They usually forget part of my order when i do drive thru. They forgot my son's drink and my extra bbq sauce
(Translated) Good (Original) Bien
Is ok
Tooooooo slow
Ran in for food left with the whole set of toys a gift to a great place the McDonald house who do amazing work with families housing sick kids and parents I know had to use the McDonald house as they each lost a little baby at sick kids ,worth while to throw money a few bucks without places like this man give some one you know God forbid but you can count on them to help or hook you up with it 10 out of 10 .
It was faster than before
Nothing good to say, always slow, orders are never correct and the wait times are the worst
(Translated) The best coffee in town (Original) Le meilleur café en ville
Double Bic Mac off the hizzy. 5 star
Cold hamburger
It's a regular McDonalds. Pretty good service. Friendly people.
Fast food easy access
This one can be slow but it's because they make everything as it's ordered
Hey orders wrong most of the time
Not impressed at all. Didn’t get what I ordered and the ignorant woman at the window didn’t even have her mask on. Could see her mouth and her nose as her mask was on her chin. Won’t be going to this location again!
Machine to take the order didn't have paper for the receipt, so I had to join the queue anyway to ask for my order number. Waiting times were really long, and all three of us received the wrong orders
Quick got food, pleasant servers
Always enjoyably
Horrible coffie 3 times in a row stale frys not good at all.
Great food, quick to come
went to this McDonalds few days ago and was served by a very nice blonde boy in the first window , service was nice and staff was great
Drive Thru; I go there every day for coffee and some times food. great coffee. The staff are so pleasant when they speak at drive thru. Very few mistakes on orders. The staff get the car thru in reasonable time. I will keep going there!
Service
(Translated) Zero cold meal service (Original) Zero services repas froid
It's 2019!! For goodness sakes! Let's get some gluten free options on your menu. And service is slower than it should be. The staff need to stop visiting with each other and service the customers more effectively.
Drink their coffee during the backshift driving taxi. You guys save the day since Tim's is closed now! You rock!!
Lovely seeing animals in the nature
(Translated) Very fast (Original) Très rapide
It's McDonald's...
It's better service than many others we've visited.
Food is good
Low end McDonalds off highway.
It's food is so tasty
Great place to eat! Very clean restaurant and fast service
The slowest mcdonalds in the known universe
I love, I remembered when I was a child my father always bought it.
Good
Sat at the speaker for drive thru for a very long time, no explanation, just "we will be right with you". Same on the other side. Multiple cars behind both lines. Fries were hot so that gets one star. Not good enough service.
Fast and friendly
Pretty ok
Good service
It's MacDonald. What can you expect but fast food. Nice and clean though
Great place for morning coffee. Great faces always there.
Good service
Clean and the kiosk had receipt paper
(Translated) To renovate .. Deficient service .. (Original) A rénover.. Service déficient..
They have great coffees
Food great here you just got to ask to make it fresh and make sure they didn't re fryer to make it fresh
Why is the McCafé machine STILL BROKEN?!? This is now the only place to get coffees and hot chocolate. FIX THE MACHINE!!
Excellent place
Waited 25 minutes in drive thru with only 3 cars ahead of me
(Translated) A very good service. A friendly and futuristic environment and decor. (Original) Un très bon service. Un environnement et un décor conviviable et futuriste.
Drive thru is always fast and efficient
Why is it. That McDonald's is the oldest hamburger Restaurant. And it has the worst Hamburger in the world?
Not bad
Good i like it
Slow Getting better
Great place for quick bite
Nice friendly staff. They have play place for kids so a good place to take a break on the way of your trip to the Dinosaur park.
Doors were lock no bathroom access
Awesome place
Slowest place in brooks
(Translated) Terrible food becomes time ever (Original) Terrible food wordt time ever
Sucked screwed up the order again
Was good
Ridiculous. Just drove through this location and it was completely dead, yet the kid at the drive thru still managed to get our order wrong. When we got to the window to pay, he advised (after charging our card) that he charged us for the order behind us. Offers to give us a refund in cash and then short changed us on the refund. Like what are you so busy or distracted doing?!
Messed up order twice. Cheese on something ordered no cheese, and cream in a black coffee. Food tastes the same as always
It's a McDonald's. They're mostly consistent. You get what you order.
Love the $1 coffee!! Great friendly managers. Always get my order super fast. Love it, keep it up guys????????P.S: you should have the $1 coffee year round????
The new social hub
Slow order wrong
This was one busy place at 10 pm. I got a fresh cup of decaf coffee. It was weak. They don't give you to-go cream but add it from a machine and it's a lot. So 1 or 2 shots at the most is enough. I complained about my weak coffee and they made a fresh pot.
Its a mcds
Every time i order it food on drive thru something is missing. Always check out.
Just what you would expect from McDonald's. Quick breakfast, fast service and great Wi-Fi.
(Translated) Good service to discover (Original) Bon service à découvrir
I always enjoy ot with my grand daughter
Great service
Tops
Fast and friendly service. Food is still hot when you get it.
No ketchup in the dispenser, no lids for medium sized drinks, half of the soda flavors were out of order and dirty tables and floors, all while there were 4 other customers so not a busy day.
It's MacDonald...nothing new...a little slow on service
Dey can't get any order rite
Food was hot and fresh. Clean building, friendly staff.
Slow service
Since i started work in Brooks, i’ve ordered bigmac several times. My question is... i ordered 4 combos of bigmac. But only gave me just two fries. This is second time during a week.
If I could give no stars I would. Every single time I've went to this McDonalds they've messed my order up.
Meal type
Very poor customer service. Of all the years iv been in customer service I have never see anyone be treated the way I was treated this evening. Head office will definitely be notified
Food was good. Service fine. Got shorted one McMuffin.
Staff were fine McDonalds app sucks this is second time I've tried to use it and both times I've had serious issues.
Good
Very nice workers
Friendly staff. Clean place
Standard McDonald. Went in off hours, fast service
Horrible, again. They got the order wrong, so I took it back, explained carefully what I wanted, and still they got it wrong.
Typically McDs!
Love the huge play structure here. Customer service could be better.
Please update your hours of operation
Looks old and food is not good vs other Mc Donald's
No napkins no ketchup. Come on billy get it together
Over cooked Fish Fillet. More like a hockey puck then a Fish Burger. Happened numerous times. Poor quality food. Never seem to get the drive the orders correct.Have eaten at other locations and this one is the worst out of all of them.
Very impressed with how they are taking pretty autions to keep all safe during covid. Staff are courteous and helpful. Quick service. Loved my experience at this McDonalds as we were on vacation and are not current residents. I highly recommend this McDonalds
Always tasty.
Had to be parked for nuggets but i don't mind because u always get fresh nuggets when parked. Froendly staff
Dude working last night was a spaz. Couldn't cancel a simple transaction and took it out on my wife. Poor guy needs a hug.
Good friendly service!
Loved it
Stop tonight to pick up some food. The french fries were nice and hot fresh out of the frieres. My 2 cheese burgers were barely warm and my apple pie was ice cold. Order the yogurt and fruit and the fruit was still frozen
Fast food
Excellent service
They were slow I think it was from shift change
Very prompt on order.
Its McDonald's....
Dollar drink days are the best. Coffee is hit or miss but the iced coffee and coffee Frappuccino is better than an ice cap ????
First, I'd say about 80% of my orders are not correct and about 99% of my wait times are long. Even for just a coffee or two and thats even with maybe a person or two infront of me. Also, they need designated parking spots for waiting cars as a large number of orders are backed up and have to wait. I always enjoy the food or I would never come back. But I most often relocate to sydney for accurate and speedy service.
????
3 times it took to get an order right ,all asked for was no pickles and mustard on a regular hamburger. Also the place is filthy and the building is in disrepair shingles falling off the roof.
I feel bad for staff- this is the most poorly run McDonalds I have ever seen. The result is poor quality food, cranky customers and lots of complaints directed at staff. Until they get new leadership give this place a miss Also it was closed by the health region for a massive cockroach investation.
(Translated) A little disappointed. Order received 1 in 3 times that g received the wrong order. But the service is fast if I compare it with qql months .... I see that it has 3 employees who are their business !!! Good job !!!! (Original) Un peu déçu des. Commande reçu 1fois sur 3 que g reçu la mauvaise commande . Mais le service est rapide si je compare avec il a qql mois .... je vois qu’il a 3 employer qui sont à leur affaire!!! Good job!!!!
Great food! Guy that took order was good. Girl at window was quite rude...repeatedly!!!
Fish & chips are to small an cost to much. Rather drive to Lucky's in Spanish an get a real meal. For less.
Nice place to go
Just bought happy meals for my boys at the drive through, when we got home there was no Pattie on his cheese burger. How does that happen UNREAL????
Better in the day time
Staff seem slow and untrained at times, 2 customers in the store, shouldn't have to wait 10 minute for my order to be taken.
Need fresher lettuce
Tasted good
Cool
One of the biggest and best play centres in any McDonald's
Its ok good service depending on time of day
Good
Bad service ,disorganized dinining area cold no heat. Never going to be return
I will help if they can get the orders right
(Translated) A little beyond the average (Original) Un peu au dela de la moyenne
The food was cold in the drive through.
Service
Slow then when called my number didnt hear them and my food sat for 15m before I noticed it.
Slow as hell
Was great finding low prices then go to cash out and was rushed thru paying still bagging and used one of four bags we were charged for. Stupid me forgot our recycled bags wont forget again. Very rude approach of cashier!
Poorest customer service ever. Manager actually told me that if i wanted what i ordered... I should go to a proper restaurant. Laughable. Pathetic doesn't even describe it. Brooks location.
(Translated) Was sick but cursed that chu niaiseu I escaped the coffee to gab roy pi I was so embarrassed that I vomited in the urinal (Original) Stait malade mais maudit que chu niaiseu jai echappé le café a gab roy pi jtai tellement gêné que jai vomi dans lurinoir
McPukers is what it is
Clean with nice bathroom facilities.
Food was great. Service was terrible, Gave me the wrong order, Forgot my coffee... Its a McDonald's so I can't get that mad.. Because thats what to expect anytime you go to one.
We've had a bad track record with the one in Brooks. An order for two people should be easy enough to assemble - correctly - and be delivered at the second window without needing to park. This happened the last 5 times. (The coffee is the reason my wife keeps us coming back, so it must be good.) On the most recent visit, we ordered bagel belt meals and needed to wait as they did not have a batch of hashbrowns ready. While waiting in the overflow for a long while, a staffer came out to let us know they were out of multi grain bagels as well. They left for 5 min and came back with the right order & some apology apple pies. On the most notable visit, an employee came to our vehicle with the wrong order, and then came back & lied to us about what they were delivering just so they wouldn't have to walk back in again get the right coffee. The drive through also backed up with people waiting to park as all of the waiting spaces were full.
Nuggets were not fresh, they were cold
Best McDonald's breakfast I have had in a long time
Terrible. Drive thru takes way to long. Messed up on our order. Didn’t even give us a receipt so we could go and get it corrected. No straw with out pop. Didn’t get all out food. And our drinks are not even three quarters full ????????????????
I'm lovin it!
I LIKE FRIES
Usually very swift in and out , rarely a long wait.
Fast and friendly.
Tried ordering by app. Missing items, half the order was obviously sitting out and left cold, other items very reasonably fresh. Returned order, refund did not equal original charges. No way to report quality issues easily on the app, only causes more delays and issues to restaurant staff during peak times.
I dont eat the food but the coffee is good. Just as good as Starbucks in my opinion.
Couldn't even get the order right again
Not so good
Appreciate
Decent
(Translated) cold poutine after 1 minute drive (Original) poutine froid après 1 minutes de route
(Translated) Good service (Original) Bon service
Very tasty
We usually stop here once a year after camping. We must be gluttons for punishment, because this is consistently the worst McDonald's I've ever been too.....anywhere.
Dinner
(Translated) One poutine, two juniors with chicken, Ten minutes ... ???? (Original) Une poutine,deux juniors aux poulet, Dix minutes...????
This place is the worst I've ever been through. Dont matter how many times you go there always no pride in there food service and never get what you ordered. Manager dont care.
Because it's not like a good home cooked meal
Very poor attitude of staff and over 5 mins for an order of fries
Customer service was very poor and drive threw attendant was super rude.
Quick and efficient service.
Take out
Mcdonalds - is what it is . Some wearing masks others are not . Tape & arrows on the floor - confusing. One staff was rude as we waited for our food as there was no where to stand & wait out if line. Mcfonalds !
food not hot , very rude to customers
Since I was staying next door at the hotel, I decided to walk to McDonalds this morning for a coffee. It was incredible. The sheer number of flies infesting the food preparation area were immeasurable. Management has hung two fly strips but they've become saturated with flies. One of the most repulsive eating establishments I've ever seen. This restaurant has a fly problem and probably has maggots.
Breakfast
Its McDonalds. Constipated? Eat here... problem solved.
Good ambience
(Translated) Very good mcdonald, good service (Original) Tres bon mcdonald, bon service
What can i say, its macdonalds
This place is a joke, stopped in to get a McDouble with Big Mac sauce and they were going to charge me an extra $2.80 to “Make it like a Mac” even though there’s no charge anywhere else. Will not be coming here again
Friendly place . Retired People gather there every morning. Nice and clean, but no heat in men's washroom. Cold this time of year.
Used to be terrible, then got shut down and changed franchisee, now it's got good service and consistent food! It's still a McDonalds!
I am tired of getting asked to pull around front of the building to wait almost every time i order food in the drive thru... It doesn't even matter if there is a line up. Customer service is not a priority here!
Sometimes this place is great for a quick snack; other times they don't have poutine at midnight, on a Friday night.
Didnt upsize fries...grrr
As you walk up to this McDs it smells like bad beef not normal cooking burgers. Language barriers immediately present an issue, so expect a wrong order. This place has the most run down bathroom, with one stall that has a door that wont even stay closed, and hangs on barely with one hinge. My order was never made, my number was just removed from the "In Progress" list. I had already waited 25+ minutes so I just left rather than even attempt to waste more of my time. Try somewhere else first.
Busy
Sad that the $1 Vanilla Cones are over ... Lol
The shitest place with no respect for the costume
(Translated) McDonald's ... do the job from time to time ... (Original) McDonald's...fais la job de temps en temps...
(Translated) Good service (Original) Bon service
Ok
Always have a pleasant experience at this location. orders haven’t been wrong once in the past three years ive been going to this place. it’s also conveniently located from the highway.
This Resataurant is newly renovated and poeple who works there are very friendly
It's Brooks McDonald's, they can change their look but it's still nasty. Only go when I'm craving chicken nuggets. Which hardly happens.
Worst mcdo ever. Slow, very slow service. Servicevwas alright tho.
Never gives you straws
Never get the orders right
(Translated) Very well (Original) Très bien
Went twice and asked for a large fry and might as well got a medium as it was only half full..☹☹
Coffee is great as usual, hot and fresh????
Service was poor slow and coffee was cold....go somewhere else
We went there for breakfast. The service was slow, the coffee was cold, and the McMuffin buns were burnt. Never going here again.
McDonald's was good, clean nice staff reasonable time for food. The town stinks to high heaven.
Medium iced coffees are a dollar they taste watered down also I have never been to this McDonald's and my friend said there was cockroaches before and they got shut down a couple times
(Translated) Mcdoubles his (Original) Mcdoubles son
Great and fast service
(Translated) Excellent service (Original) Excellent service
(Translated) Excellent (Original) Excellent
(Translated) Excellent service (Original) Excellent service
Great coffee. They do their best for low income earners. Most of the time these employees are expected to provide service better than high cost establishments. My hat's off to these workers.
Our friend always hops down to say hi They have facial recognition you know ????
Was very friendly Great service
Never get hot food even when your the only one there, rude workers and when things happen they never apologized.
6.25am ...10 min wait for a hash brown, no receipt in the bag. Surly staff. Must have been a tough start in the drive thru. Not much smiling.
Food was cold after having to wait 12 minutes
an excellent service
It was very good
Great place to eat, and meet your community
Can't get orders right.
orders are constantly wrong.
Easily the most poorly ran mcdonalds ive ever been to.
Excellent service! Thank you!
Good food, but little pricey. The service needs to be a little faster.
Clean and well maintained. There is a play area for kids. Ordering options include mobile, drive-thru, in-store touch screens, and of course, in person. It's a McDonald's.
(Translated) The staff are super nice with a bravo smile (Original) Le personnel est super gentil avec le sourire bravo
They were very polite
Take out
Vie and Kim are the best always smiling and the coffee is hot with free refills.
The food was cold and the service was slow
Yes was really surprised..service was good..food good also
Every time i order something from them they are out of.
It was McDonald's
Slow, uncoordinated, and inefficient
What can I say it's McDonalds...
It's McDonald's. Hah. Mostly the same everywhere but this particular one lives up to their standard.
(Translated) I went to the service to the car to order me a classic chocolate sunday with peanuts the nice young man took my order with a look really nice and ask me in advance to the second wickets and I pay it was really nice he even told me to be careful not to scratch my car on the security fence so thank you (Original) Je suis passer au service à l'auto pour me commander un classique sunday au chocolat avec de peanuts le gentil jeune homme a pris ma commande avec un air vraiment gentil et ma demander d'avance jusqu'au deuxième guichets et j'ai payer il était vraiment gentil il ma même dit de faire attention de ne pas égratigner ma voiture sur le pôteau de sécurité alors merci
Better at building the Big Mac than others
Great customer service
Average McDonald's not bad but not the best either
this is what a 9 dollar breakfast looks like at macdonald's now, just disgraceful
They forget condiments and utensils often!
I waited a half an hour for two coffees and when I asked them were my coffees were they said they lost the order. Than I had to wait another 10 minutes till I finally got them
Had a bad experience.. not good customer service
(Translated) Mcdo closes at 8:00 am lack of staff (Original) Mcdo ferme à 8h00 manque de personnel
Love their french fries , staff arenice service is guick
Consistent as always.
This is the slowest McDonald’s we have ever went to. We have been in the drive thru for 15 minutes
Service is alright. Manager always likes to fight about your receipt if theres something wrong with your order. I ordered 2 Ranch Chicken Snack Wraps and there was no ranch dressing in both wraps, went up to the counter, manager had a stink, and told me she needed to see them first. So I brought both up, showed her, she had another stink. Didnt coach or do anything to improve it, just gave me two cups filled with dressing to put on myself.
Great service
Too small food not so good. Cold breakfast sandwiches. Dry cold chicken breast. Not a good place to sit,very busy seniors hangout.
Best mcdonalds ever every one in town eats here atleast 4 times a day
Meal type
Personnel très amical et compétent
poor service
I like the french fries and apple pie
Fairly quick. Let us walk in the drive Thur. As we had a trailer on. Early in the am
It's a McDonald's. Notable that it has the electronic ordering system there, as well as being able to go up to a person.
Love their fries
Quick food tastes good
I really like it but my kids really wish the playplace was bigger
I'm pretty sure this McDonald's makes a bunch of fries and re-fries them when they get ordered. Same with chicken nuggets. Food never seems fresh but is hot. They're not as fast as most either. They're currently renovating so maybe they'll pull up their socks afterward.
Food was good and service was timely enough. Bathrooms and lobby was dirty both times we went.
The food is good. But there is onions on my burger when I specifically asked for none
(Translated) Very good service (Original) Très bon service
Ice cream cones are never the same.....we tend to get small ones
Good coffee
Service
(Translated) When c manage by sept-iles it's not worth much DSL very disappointed with the service (Original) Quand c gérer par sept-iles ca vaut pas grand chose DSL très déçu du service
They need to hire better staff
Found Hair in food!
Rotten, slimey leaves spread throughout my salad mix. Why mix greens in that have a much shorter shelf life then the rest of the salad?..
$139 menu
Poor in store service. Late night drive thru long wait times for pick up.
Not sure if it was just the time of year but I couldn't believe the amount of black flies in the restaurant (walking all over the digital display signs behind the counter, on the tables, etc.) yuck! The food was the typical McD food, no surprise there, but I could hardly understand the gal behind the counter taking my order as I her accent was quite strong. She had to repeat almost everything she said to me twice. We were just passing thru so obviously won't be there again.
(Translated) I'm not a McDonald's fan, but it's handy on the go. The service and staff at this place are so attentive it's worth 5 stars! (Original) je ne suis pas un fan de McDo mais, sur le pouce, c'est bien pratique. Le service et le personnel à cet endroit sont tellement attentionnés que ça vaut 5 étoiles !
Missed our order had to get manger waited for 3o mins burgers weren't even hot
Aze holes as usual
(Translated) I was disappointed everything was cold (Original) J'ai été déçu tout était froid
Ok
Runs out of food often. Forgets to put full order in bag. Or doesn't hear the order correctly.
Just okay
Very good service. Easy and hassle free
Unorganized chaos non-functioning human beings wandering around in circles absolutely the worst service I've seen I've travelled the world and I've never seen so many people that were so inconsiderate and stupid gathered in one business it should not take 45 minutes to get two cups of coffee
It's McDonald's
Did they ever get an order right? Even if you only order one item they still manage to screw it up.
(Translated) Very nice dynamic team very pleasant .. (Original) Tres belle equipe dynamique tres agreable..
(Translated) cleanliness to improve (Original) propreté a améliorer
The order taker in the drive thru hard a hard time understanding our simple order of drinks. Got to the window and our order was wrong.
(Translated) The staff do not smile, they are not attentive and mostly, they lack ingredients and in addition the food is lukewarm! (Original) Le personnel n'a pas de sourire, ils ne sont pas à l'écoute et majoritairement, ils manquent des ingrédients et en plus la nourriture est tiède!
(Translated) For a quick restaurant it lacks a bit of speed, probably due to a lack of staff ... (Original) Pour un resto rapide il manque un peu de vitesse, probablement du à un manque de personnel...
Breakfast was good.....and cheap
Good breakfast
Clean, friendly and fast
It was McDonalds. It looked like McDonald's, it smelled like McDonald's, it tasted like McDonalds. No surprises here.
Always being told to go park and wait. Never ready at the window. Order wrong half the time
So good
(Translated) Clean and clean. (Original) 清洁乾净。
It was good.
Orders are always wrong ..everytime ???????? long wait !! Just avoid this place
Good mcdonnalds foods ussially a touch better than sudbury but also slower than sudbury.
till staff needs to speak up
Donations given by them to our club. Atv Fun Run 2018
Fresh and fast. All you can ask for from a McD.
Fun for the kids great staff
Not my favourite place. They should change the name "DRIVE THROUGH" to "ORDER & PARK"
The Brooks location has been going down hill fast. Check every burger in your bag before leaving, even if the bag has the right number on it often the contents will be wrong. And when they do mess up they will not refund your order.
Clean and quiet morning.
Play area is dirty- Urine smelling.
Worst managed place I’ve ever been to. Their open hours are not what’s displayed on google, no curb side pick up or take out options available for people with a vehicle too large to go through the drive thru or no vehicle. Walking through the drive though at 9:40 the lady told me they closed till so they couldn’t process my payment.. is that good business?
They ran out of gravy so we couldn't get a poutine. Service at windows was terrible .our girl got a boy toy. Cold fries ,sloppy burgers , too many onions on burger
Every time we ordered cold drinks they’ve always told us not available, machine is broken and now they have a new reasons……….SOLD OUT ???????????????? They just lazy to do it i think,,, But in their apps it say’s FEATURED why you don’t just put unavailable than featured,,, so people will know what to ordered,,, i mean come on guys,,, you delighted people of your products but the truth is nothing you guys don’t have that product in your apps…. My kids loved McDonald’s and almost everyday my kids ordered with them. I’m so disappointed 24hours open for nothing i think they need a new management or new people to work. Just saying.
(Translated) McDonald's is McDonald's. Nothing exceptional ... (Original) Un McDo, c'est un McDo. Riens d'exceptionnel...
Same as anywhere
Staffs are friendly...
Coffee :)
Fast
Just your typical McDonald's
Best drive thur lady in the evening she's so nice and make sure you get all your stuff with a happy smile
Terrible experience. Waited 20 minutes for junior chicken at drive thru. Had to go in for the order only to find that half the order had been sitting waiting. Arrived home to cold fries, no straws or napkins.
Can not get an order right yet
Never receive what is ordered...always wrong
Fast food
People dont go here u might get a heart attack that's how stupid the people that run this place are
(Translated) Good service ???????????????????? (Original) Bon service ????????????????????
We ordered 3 items via touchscreen. Was charged accordingly Once we got back on the highway we had 2 of the 3 wrong. No chicken beef instead, small fries instead of medium. Horrible!
Im lovin it
They manage to mess up at least one part of my order EVERY SINGLE TIME They are also apparently incapable of stirring your hot drinks ????♀️
(Translated) No service, did not want to serve me what I asked for. 27 December 2021, 19:20 (Original) Aucun service, n’as pas voulu me servir ce que je demandais. 27 décembre 2021, 19:20
For the 4th time food was forgotten. I got home and I was missing a hamburger. The previous 3 times it was hamburger and Fry's. I will travel to Sydney from now on to get food. I've never went back the times food was missing because it wasn't worth it and the hassle.
TDD
Fastest and most accurate location, every time i visit! Highly recomend....for a mcdonalds :)
Quick and friendly
Friendly staff and service is usually fast and accurate.
Fast service coupons it
Had a good staff member that was quick to fix a mistake with my meal.
good food
Service was slow, didn't actually check order receipts.
Good when coupons r on the go
It was ok
Its beyond ridiculous the number of times they've messed up my order in the past 12 months. No less than 8 times I had to call and report the mistakes. Each time, they promised to make it right, and mail me a coupon for a meal for the inconvenience . I never recieved a single coupon at all. Very poor management
Fast food it's not!! The breakfast burrito that took 15 minutes was poorly wrapped the ingredients spiilled out.
Always friendly service from one particular cashier. Food is hot and fresh.
Classic fastfood
They are always in to much of a hurry
Same as always.
Waited almost 15-20 minutes for a coffee. It's a 24 hour location went there on a Friday morning at 5 a.m doors were locked. It was closed, very frustrating.
can never get the meal right. wish people would have a bit of respect for their job.
Slowest McDonald's I've ever been to. Employees just stand together and ignore customers.
I fong ever eat mcds but today i made an exception.. Ive tasted cardboard before and it definitely compared to mcds quarter pounder... im cured from mcds fr a while now... the score mcflurry and fries werent to bad though so ill give that 2 stars
I LOVE THE MCFRICKIN MCCHICKINS
This is just like every other McDonald's in the entire world. If you like big mac's you'll like this place.
Im lovin it
I can get substitutes when I use the automated menu board.
Just a normal McDonalds
Their burgers are great put the party's could be a little more thicker and the coast to coast thing was definitely rigged I mean I even went through the trash to find stamps and I was missing 1 in each category
I mean, it's McDonald's. All are the same and will never get a score above 3 from me.
It was conveniently beside the hotel. Long wait times, ran out of cinnamon bagels, fountain drink was flat.
(Translated) To make a change (Original) Pour faire changement
Good service
The most disgusting mcdonalds ever. Needs to permanently shut down.
(Translated) Very good site (Original) Muy buen sitio
The self order does not speed up service and causes a lot of congestion at the counter.
Clean and good service
Speedy service. Always friendly
The only good thing about this place is it's drinks and salads!!!
Very goodddd
Good coffee not good food
Terrible. 13 minutes in drive thru for a single coffee. None of the staff have a clue how infuriating it is, and it never improves.
My tea is always hot
(Translated) Very well thank you (Original) Très bien merci
I'm getting really tired of them mot giving me my complete order. It happens more often than not. It's getting old. I'm not driving back everytime. I'm tired of getting ripped off.
Nicest washroom facility and can not beat dollar coffee days for a road trip.
I like the place and the mood, service might be a little slow but everything is ok !
I ordered a smokehouse Angus burger and got a bacon & cheese instead so took it back and they took out the bacon and cheese and put some BBQ sauce on the same burger !!
Excellent staff, management, and great service!
Wall Mart MacDonald
Generally decent for a quick fast food meal.
Take out
Not sure why anyone gives 5 stars to this joke of a restaurant. Have bunch of kids working who don’t know what they are doing. Poor management. Wrong orders almost every time. My kids happy meals were cold and wrong drinks given with no straws in bag of course. Never going here again
Clean and good service...just wish less salt on fries!
Its Macdonalds! Enough said!
Good service and food
It's certainly i McDonald's
I wish there were more Mc Donald's restaurant servers / cashiers like this one in Brooks AB, in Calgary where I live, they got my order to a "T" even the espresso shot in my med ice coffee and low cal sweetener right, that's never happened before....
Terrible. The men's washroom need some work wasn't clean. The service was slow and fit for a snail.
(Translated) Good (Original) Bien
Yummy
It's McDonald's
When I got home there was a deep fried seagull between my burger ???? other then that food was good ????????
My hubby stopped in on Monday around 11.30 am picked up 3 sausage ,cheese ,egg on English muffin ALL 3 WERE BURNT . IT was fast food it went in the garbage just as fast.
Cockroaches nuff said
Literally the worst restaurant experience ever... Staff are so stupid and mean... Wrong orders all the time with attitude... This place should be closed soon
Would give zero star if could. Garbage.
There for McDonald's in town two of them are good the one on Dunmore is not one of them and the one on top of the hill their Coulee is also not very good too many mistakes cold food
Average
Awesome service
Worst McDonald's for service that I have EVER been to.
I'm lovin it
Its mcdonald's! Superb as usual!
Typical McDonald's
Check your Burger's ... on a good note the staff looked after the issue and address it to the staff.
Take out
2nd time to location very slow! Didn't get a drink the first time and some of order didn't come till I left
Fast friendly service
It was quick and courteous
Please asphalt the potholes thru the drive thru!!!+
Fast friendly service
Its a Macdonalds!
No moose meat
Like the new make your own Burger
Dirty bathroom
Cold coffee, friendly staff
I've been to a few dozen McDonalds, from Victoria to Kingston, and this is easily the worst one I've been to. It's so bad I haven't been back for over two years. Nearly every single time I've gone through the drive-thru something is missing or something is wrong with the order. I remember when this particular Mcd's opened decades ago, it hasn't been a good experience for over 30 years. The problem seems to be the young people they hire couldn't care less about doing a good job and seem to be far more concerned with gossip and what they are going to be doing on the weekend. I really feel sorry for the older workers who have to deal with these petulant children.
Good food , Awesome service,, fast and efficient,,
Cant ever seem to get an order right
Very Very BAD.
(Translated) Great (Original) Super
Ok
(Translated) Beautiful restore. (Original) Beau restaurent.
Confused people double check your orders before you go but food was fresh.
Did not get bacon on my big Mac with bacon....but paid for it. Line up was too long with only 1 cashier to bother bringing it back.
Keep having consistently cold food. Like if your not ordering their expensive burgers you kinda get pushed aside
Stopped in Christmas morning. Worst manager I’ve ever encountered. He threw a bag at us thru the window saying here’s your order and shut the window. It wasn’t even the right order. We went in for him to rectify it and in the end the order was still wrong. No organization whatsoever. Nobody seems to know what they’re doing. Worst manager ever.
Super rude workers
Kids zone was disgusting!! Mushed French fries all over the floor. ketchup all over the place ..we couldn't find one clean table or high chair we left. Nice play structure but it was so gross
Good place to go. They are friendly. And the food is good.
Took 25 min to get a big mac there was even a customer threat to block drive through so to get better service
Always stop here after hockey games. The washrooms need more attention, but everything else is great.
Best food
Friendly staff, fast and efficient. Most important, I didn't have to cook it!
DONT MATTER IF YOU ORDER THE SAME THING TIME AND TIME AGAIN SOMETHING WILL BE WRONG WITH YOUR ORDER!
(Translated) Courteous service, fast and clean place. (Original) Service courtois, rapide et endroit propre.
It's mcDonalds
Slow service not enough trained staff supervisors and manager have to be always having to putting managers code so customers can get there right orders I think they should pay more $$ to the supervisors that have to put in managers code in hire more Canadian people who know what work is and tell car hops to fully put on safety vest all the way on not just one arm in vest be professional take pride in the job don't be there just for a pay check hire someone to clean up around drivetrough and inside table service clean tables, "Give your employee(s) a reason why they should come to work for your business .
Worst mcdonalds i visited in western canada. Every day for 14 days straight i have had to wait for small 1 person orders. Staff is extemely slow and not to mention the language barrier due to most of the staff not being able to speak fluent english. Management at the Brooks Alberta location needs to get their act together. Not a satisfied customer.