Reviews of Enterprise Rent-A-Car (Rent Cars)

Adam Zed

Didn't like the guys accent

Lavinia Norris

I rent cars on a weekly basis and have always had an outstanding experience at this particular enterprise location (4430 Harvester). They are friendly, kind and they always try to get me in the best car at the best price. As a repeat customer, I appreciate that a lot. Have dealt with other car rental companies in Burlington and have never felt the same level of service as this location.

Naki Ocran

I rent cars from this location almost every weekend and the great customer service from Bharak and Kay keeps me going back. Great location, unbelievably affordable prices.

Connie Zimmer

Changed review from 3 star to one star. After the experience written below I called and told them that I hope it didn't happen again and please have our next rental correct and on time. It did not happen. My husband waited two hours for vehicle and they thought taking him to a dealer and picking up a brand new jeep for him would fix things. Well it was 2 hours later and a jeep is not what we ordered. We both have bad backs and always book full size car for comfort alone. The Charger is the most comfortable. Never going back. Previous review below Have been using this car rental place for awhile and are regulars. We are thinking of moving elsewhere as last rental was not ready on time and we ended up with a horrible Kia Soul when we booked a full sized vehicle. The Charger we were suppose to get was not there and it eventually pulled in after we inspected the Kia and were about to leave but it still needed to be cleaned and we were already delayed due to our car not being ready...or not even on the property. This is the third time this has happened to us now. We will give them one more shot to make it up to us but one more issue and we are gone. Editing to add the owner replied to my review on google maps and it was the generic same words as most of the other replies almost word for word. So after seeing that, I believe we will not be returning to this place.

Tracey Follett

ONLY RENT FROM ENTERPRISE

Jeff Catania

Consistently friendly and efficient, better prices than most.

Jon Mead

Zero stars. I did not take their offered insurance as I had other coverage. After returning the vehicle, they claimed I had damaged their vehicle in three different areas (which I absolutely had not). These were little scratches that were there prior to me renting it. They then tried to charge me over $2500. A total scam. Will never rent from Enterprise again which is too bad. Up until this experience, I preferred them.

Andy Gruuve

On hold for at least 15mins today...

Zakir Somani

Very efficient and friendly staff. I twice messed up my pick up time but each time I was received with a smile. Love this place. I recommend it over other Enterprise locations.

Tech With Beni

Customer service was great they even gave me a ride home

Les Landry

Great service.

Lisa Marie

Great service! Called a few times to renew it for longer and everything went well. Friendly staff and a simple return!

Ananda Tan

Best car rental shop in the lower mainland. Enterprise generally has far better customer service than most other car rental companies, and the folks at this shop are especially helpful and accommodating. For the few extra dollars, I’d recommend coming here over budget, hertz, avis, thrifty or any of the cheaper options out there

Bring-It Delivery Services

Will go above and beyond for you. Amazing team! Thanks guys for helping us through such stressful time.

Kowalski

Been here twice and experience overall has been great. Much recommended over the other nearby rental places (ie Toyota Hertz)

Stacey Cardoso

Rent a car about 6 times a year from this location. The staff have always provided excellent service. Calling the day before to confirm and see if I need to be picked up. Call while I have the rental to make sure it suits my needs. Always calling after I return to make sure I know it was returned and processed.

Angus

Very quick and easy to rent and give back the car.

Regal Bowman

car not ready on time

Andrew Burke

Best rental staff in the whole damn city! Enterprise goes OUT OF THIER WAY to make sure people have a good travel experience. I got rained out on a trip, and they were super generous in accepting an early return! Enterprise cares, another example of excellent customer service. Dont shop anywhere else but here!!!

Omid Ebadi

Had a great experience renting a car from this branch, Very understanding, kind, and friendly staff, and it's highly recommended.

Jillian Soh

Was stupid and booked a ferry too early, show up at 845 and Hussain was there to save the day! Gave me a free upgrade and cleaned the car himself to make sure I made it to the ferry in time. Great customer service thank you!!

Rick Lascelles

Very disappointed. After reserving a cargo van rental 3 weeks in advance.. And confirming it twice before pick up...they called me 25 minutes before on the morning of..and stated they didn't have the truck available. Nice. Completely unacceptable.. Long story short... I got a Uhaul. They saved the day for moving my daughter...thanks for nothing Enterprise. Update. Thanks And after your customer service response on Google weeks later.. I realize sometime things happen..but no thank you. You can't fix anything now. Wether it was an opened ended reservation or prepaid, you simply could not provide the service requested as agreed, and provided no solution or even apology. Your rep just left me hanging, to expect a call back that never came. It's ok. I got your competitor to resolve this in 10 mins. Thanks for the canned response at 1:34 am. Good customer service.

R Post

Always great service. Glad my company uses this company as well!

Vanessa Petka

Really great experience renting a car here; reserved it online and it came to the exact price I was quoted. I returned the car early and they refunded the promised amount for the extra day without me having to ask for it. Great customer service, friendly and efficient. Will come back next time I need to rent a car!

Scott Hunt

I had booked a car for 9 days weeks in advance for 10:00 Am. I had to pick someone up from the airport so the time was pretty important. The car was 30 minutes late and when I kept asking where it was I was told " its off being cleaned". Eventually I was told my car was ready and they took me to a car that I was sitting next to for the past 30 minutes (not away being cleaned at all). I was then gave the lady my credit card and she said so that'll be 800 dollars (over double the price we agreed upon when I booked). I asked why it was so high and she explained it was 200 dollars in case of damages which ill get back ,300 dollars for the rental and the rest is tax and fees. I asked 'what fees'? ..... " just standard fees and I've already swiped your card". In a rush I had to get to the airport as I was late. so I called later that day asking what theses fees were. I was told it was for a mandatory damage waiver, when I confronted the man on the phone saying the website states that it is optional and he should have told me about it in store. He stated that it is mandatory for British persons to have this cover in Canada. I eventually went into a different branch and spoke to someone helpful in Banff, and with a couple clicks on his computer the fees had disappeared. Overall the car was fine and the eventual cost was okay but the service from this particular branch was very difficult.

Hamed Ghasemi

Kai and Rishab always make sure you get the best service. They are polite and care about customers. Highly recommend this location. Thanks.

Pavol Andrejko

Awesome service .

Greg Leo

I have been in customer service and a business owner for 40 years. My contact was Eric N. Said he was the new kid on the block. Great service, very friendly and professional. I had just been in an accident and he showed genuine care and sincerity to my situation. I was in and driving away in less than 15 min. This made my ordeal much easier than I thought possible. Could not say enough how great this location was to deal with. The manager was also very nice. I couldn't be happier. Thank you for such excellent service ! Best regards Greg Leo

Anas ELASHI

Good people great prices

Salman hussain

car rental convinent location! Staff is professional.

Rajdeep Singh

Outstanding customer service provided by Hussain. Gave me the best deal and car according to my needs. Do rent a car from these peeps. Especially the level of customer services they provide. Just love it. Cheers to ENTERPRISE!!

Griff Jones

Very poor customer service, no call backs and extremely uninterested in helping you with the rental. We have a corporate account with them but I won't be using that anytime in the near future.

CertaPro Medicine Hat

We rented a unit for the Crew and it worked out well. Obi was great to deal with and we would highly recommend

Huzaifa Mohamed

Very professional people & very reliable. My 1st choice Everytime. Keep it up

J K

I have rented many vehicles over the years with various Enterprise Offices throughout Alberta! Obe and Donna at the Medicine Hat location are understanding, polite, friendly, professional, helpful, patient and have outstanding demeanors. In addition, they both are performing duties of 4 people, as 2 staff members are on personal leave. Obe & Donna are to be applauded & respected for their tremendous customer service whilst working diligently to ensure Consumers are accommodated & they’re working long hours, above and beyond their schedules. Their pleasant dispositions & dedication to providing exceptional public relations is commendable! They’re well deserving of wage rate increases + a vacation, especially working essentially through the Global Pandemic these past few months of the 3rd & 4th wave! I am truly appreciative, Obe & Donna! Thanks ever so kindly, you both are AMAZING! Customers must understand many businesses are short-handed/under-staffed & often over-worked, therefore be kind to fellow Human Beings! Enterprise is extremely lucky to have you both on their Team! You’re absolute Treasures that any Company would be honored to have in their employ. AWESOME JOB, OBE & DONNA ⭐️ Stay Well, Jasna K …

Amanda Sanchis

I had an excellent experience at Enterprise Rent-A-Car, Medicine Hat. Team was very friendly especially Ohbi (Manager/ not sure the spelling of his name) and Donna? (the lady who drove me). Very polite staff. I was VERY impressed with the quality of car they provided me - they matched the level of my personal car and their car ran very efficiently! They are a great choice for car rental! - Amanda S.

Rajeh Gharzeddine

I always had good experience, and good customer service.

Tala Vatankhah

Exceptional service at the Medicine Hat location ☺ very pleased.

Muhammad Sherif Abdulwahab

Helpful and friendly staff

LEO FENG

Fast and friendly

Olga Gonokhova

Excellent service!

Warren Mui

Easy to deal with.

taran kumar

Great and quick service! Have rented a new 7 seater Toyota Sienna ( simply good on gas). They have lots of options with reasonable prices. Good job Manager and team!

Dan Yang

I had my vehicle for repair at the body shop, Enterprise came and gave me a ride to their office, I got a nice little clean vehicle, staff were very friendly, when I came back they drove me back to the shop. I really recommend these guys if you need to a rent a vehicle.

Jasjeet Kaur

Excellent service

Roland Lasaca

What an excellent customer service from CHETAN MEDA! From the VIP pick-up and drop off from my place, suggestion and selection of cars and decent prices... A place where I have to comeback again and again...

Elise fd Cove

The customer service we got was great. I would give them 5 stars for that. We were in a pinch after we broke down on vacation. The person that helped was friendly, polite, and got us back on the road quickly. So why the 2 star rating? Took a month to bill my cc and upon reviewing the charges, billed for an extra day. Not cool.

Derek Murray

Great service and the staff are really nice and friendly

Blaine Zacharias

Great experience and friendly service. Would have been a 5 star but the water drops on the side mirrors made it difficult to see out of them.

Steve Syragakis

Fast and friendly service!

Trevor Keller

I rented a vehicle for a road trip a few days ago. Amit was great! Very easy to work with and extremely helpful with helping me get to the dealership as well as home again a few days later. Thank you for all your help.

Jimmy

Very friendly people

Tika Carpenter

Any time I need a rental I end up at enterprise! Honestly, the team at this location are quick, friendly and get you on your way fast! They even will go above and beyond to make sure your perfectly set! The cars are ways in great condition, clean!

Erwin

Great staff, my go-to for car rentals in Med Hat

Fotoula Christopher

Great Customer Service, quick and easy to rent and return. Flexible when we had to keep the vehicle for extra days.

Rav Sandhu

Wasn't very happy with my rental experience. When I went to pick up my large SUV reservation, one of the employees was trying to claim it for his mother. I was asked if I would be willing to switch to a mid size SUV in order for the employee to take the Large SUV. I wasn't willing to give up the large SUV I needed for my road trip with 6 other people. When I got into the Tahoe the interior hadn't been cleaned and the gas tank was only 3/8.

Kevin Pringle

Rented a car great service

TheSpooofs

Kai (Branch Manager) is awesome! He takes care of his customers really well! Overall service was excellent! - ivan

Omeed

Offering unsafe cars. Customer service sucks

Daniel Williams

Prices are good and the service is brilliant!

Christopher Allsop

They were polite and efficient with a good selection of cars.

Andrey Tsirulnikov

Good cars, and service

Amman Ahmad

Always a great experience here. Staff is friendly, courteous and thorough. My go to rental spot. The location is a little inconvenient to get to via transit but they do offer a pick up and drop off service.

Eli Mizelman

Fantastic service

Daniel Wallman

Chetan Meda was very kind and delivered our phone that we forgot in the car

Charl van der Westhuizen

Great service with friendly staff.

Rachel Henderson

Amazing rental company fabulous service and such wonderful cars always clean and well maintained!!!

P Nguyen

Did not have our vehicle and tried to give us a rear wheel drive sports car while our SUV was in the shop. Went about our business until they figured things out for about 2 hours until they got us into the vehicle we required and had planned for a month in advance. They tried really hard to make up for the mistake however it caused us to be late for appointments. Great staff and friendly service. Must have been a tough time due to weather. That being said watching others getting the vehicles we were supposed to be getting at our appointment time was a little frustrating and did not feel very good. Luckily we brought a second car because wife took a day off work otherwise I would have been sitting their with a child, no SUV, a baby seat, and would have missed my specialist appts for sure. Like I said great staff just poor priority management of vehicle fleet. I even had to point out that a SUV they tried to give us had a large bulge in the tire which means it was not checked properly upon its return. I would try this place out again for pleasure but as of right now safety and quality service dinged this company 2 stars. 3 is fair. Many others may have been rational about their experience. Would I recommend this place? We will see. I beleive in second and third chances and would update the next experience and the star rating as well. It all worked out regardless. Just had to rely on our selves is all.

Kiki Hart

I have only rented from Enterprise once so far. They were extremely helpful, and their price was literally A FRACTION of their competitors' price. I had reserved for 2 days; near the end of the 2nd day I telephoned from my motel room and asked if I could keep the car. Not only did they say "yes" but since my new return date fell on a day they weren't open, I was permitted to keep the car until the next business day without paying for that extra day. It was sort of like, "Since the customer is making herself available to return the car at a time when we are not there to assist her, we will not fault her and ask for more money." When I congratulated them on all-around excellent service at the time of the car's drop off, they blushed and were really very modest and said that it was the right thing to do, nothing more. I dealt with Sham at drop off, and he was great, but also the attractive woman who took me out to my car initially on pick-up day was extremely courteous & friendly as well. I will be a return customer and have already planned out a few more dates I will be using them again. Tomorrow is one actually, as long as when I call back at 5:30 they do have a car available for tomorrow as right now there are NONE available. I'd say that is a sign of good business sense, on their part. ;)

Aadil Shamji

Awesome service, awesome prices! Highly recommended!

Andrea Cowan

Staff were very helpful

Rajbir Singh

Awesome Service and Very helpful Staff.

Shayan arman

The lady there was absolutely absolutely horrible. I honestly can’t believe it. We had made a reservation and went in to the office about to pick up our car. She was obviously trying to clean up because they were going to close in the next half hour. When we asked to pick up our vehicle, she started stammering that they were “out of vehicles”. Even though the enterprise system let us book. Further we checked and there were tons of vehicles out back. We ended up having to wait on the phone for another half an hour to try and get the Enterprise office to change our reservation. Shame on you. So shameful. It takes ten minutes to give us a car. Ruined our vacation. Every other enterprise has always been great. The worst experience out of all of them. So sad.

Julie K

Great staff and service.

Shawn Paterson

Always helpful, staff are great.

Satch Lam

Making a booking with them no longer means anything. Instead of giving you the car you need they will try to sell you something you don't need/can't use. Waste of time and ruins your vacation.

Andrew Walsh

Surprisingly great service from a big company. They really must train and treat their employees well because it shows in how knowledgeable and helpful they are.

R. Craig Westcott

CHECK THE GAS LEVEL! This rental was arranged by my local car sales service department as a loaner. They were great and, as such, I'm leaving them unmentioned in this review. Although only a five minute drive away, I was left waiting to be picked up for over half an hour. Then, to add insult to injury, the staff at the rental agency proceeded to list the many reasons why I should drop off the rental back with them directly and not, as instructed, at the dealership. . . If they'd have simply asked and explained that they're short-staffed, I'd have considered it, but don't pee on my leg and tell me it's raining! The straw that broke the camel's back, however, was that despite being told the car was full and instructed to return it in the same condition, it cost me $20.89 to fuel it up after driving only 39km. That's a fuel economy of 6.54 MPG or less than 1/3 of the advertised combined expected fuel economy. So that leads me to believe that Enterprise expected me to pay for 80km of someone else's driving. The way this car was pushed on me, and how the staff member was "shushed" when mentioning something about it being out for part of the day earlier, I assume this was NOT an oversight but, instead, an attempt to try to take advantage of a guy at the end of the day who was, otherwise, getting a "free" rental car. BEWARE!

Lal Mathews

Very nice and friendly staff. Cars are cleaned well and good / reliable

Kyle Briggs

Great customer service, was able to upgrade and pick the car I wanted for the weekend!

Brendon H

Terrible, people on the phone completely mis informed me. Was my first experience with Enterprise out and my time was fully wasted.

Michael Piersanti

Favourite Depot. Lauren and Ravi are extremely polite and make you feel like part of the family. The Enterprise hospitality here is exactly as they advertise it.

H. MUNIZ

If I could leave 0 star for this issue, I would. Please read if you’re thinking about renting a vehicle. I have been renting from this location every weekend for about 2 years now and never had any issues up until recently. I had lost my credit card while on vacation and had to do a “debit hold” back in the beginning of February which was for the amount of the rental plus $250 on top. I was told I’d be getting my deposit back within 3-5 business days by cheque sent by mail. About 3 weeks went by and I had not received my cheque, I asked them about it and was told there was a delay and I’d be receiving it shortly. Another 3 weeks went by and no cheque. About 2 weeks went by and I finally get a cheque for the amount of $63 dollars which was NOT what I had given them. I called them to inquire about this and they told me they had made a mistake and added their own coverage on the vehicle which I did not ask for as I have my own and told me they’d be mailing me the difference within a week. I waited about 2 more weeks and still nothing! I have gone to the location and called multiple times and every time they tell me I should be receiving within 5 days. It’s been 3 MONTHS!!!!! This happened in March! We are now in July! After over 15 calls and visits to ask about it! And no cheque! I am so frustrated as they keep telling me they will get in contact with their accountant and call me back and they disappear. I no longer book with them as this is absolutely unacceptable considering how much of a loyal customer I have been over the years! I will be in contact again tomorrow and requesting my money back by the end of this week before I seek legal advice. This is NOT ok and I will not stop until I receive my money immediately! I have already left a review and got a reply telling me to email them directly to discuss the issue which I have! WITH NO RESPONSE! Therefore I will be taking further action if this cheque is not received by Friday as this is absolutely NOT ok. Would not recommend this location simply for the fact they show zero care for their loyal customers.

Dan McIntyre

These guys really helped me out of a jam when my car went down two days before a weekend getaway. They were helpful, courteous and quick, they upgraded me, and the car was spotless, and brand new--low km's. No fuss, no hidden costs, no pressure tactics. As others have stated the location is not central, and rather terrible. Really hidden away.

Olivia Kienzel

People are 5 stars. It's not the lightning-quick experience I've had at big city rental counters, but you pay a lot more for that. Can't beat the prices, nice people, & pick-ups & drop-offs. Definitely the best in our area.

Shaoxuan Li

Mr. Milanpreet and the nice sir in charge were very kind and helpful, and was accommodating to my special circumstances. They seem to have a good selection of cars too. I definitely will be going back to rent from them. Very friendly staff there.

Mark deGroot

Fast, efficient, excellent customer service and they pick you up!

Leila Andraos

First I rent from this location in Burlington. I can confirm that I got an excellent service. I'll go back

Nathaniel Morihara

Farooq was awesome. Very efficient and to-the-point. Got us out quickly and explained things well.

Red Murphy

Great people at this location.

Semeon Peradze

I live not far, the location works well for me; they always ready to pick me up on Holdom station and they even drove me to Gilmore station, twice already. The ones who complain about the location - just call them and they will pick you up. They do overbook, but all rentals do that; there was an occasion when they did not have cars but the resolved it quickly and gave me another vehicle of higher class for the same rate. They helped me out big deal once when another location (Surrey Central) just denied me; they compensated my toll bridge expenses and were very helpful. On pre-rent checkup they tend to ignore minor car damage (small shallow scratches) that I would prefer to be marked in the checkup protocol but they never tried to charge me with any of those. They never gave me a bad or dirty car.

Shelby Robinson

My first impression of this company was positive, I had received great customer service over the phone and I was under the impression that everything was set up and I would have a rental for the week while my car is in the shop. However, once I got there I was asked questions about my insurance policy that were not even mentioned to me once over the phone and this resulted in over 2 hours of sitting at Enterprise while trying to figure out the insurance confusion. After hours of calling and miscommunication I was not granted a rental which was V E R Y inconvenient because I was under the impression that they had all the information they need upon my arrival and it was going to be an easy and fast process. I recommend they ask and get all the information necessary for the rental process before the customer arrives understanding that they will have a rental. It is also very upsetting that before they were even done the process they had me pay the $150 deposit that will now have to be mailed back to me considering I do not have a vehicle to drive back to enterprise to get my money back. Extremely frustrating and an absolute waste of my time.

Rob Stel

Good service and convenient location but frequently overbook and substitute vehicles. Sometimes that works fine and sometimes not so much.

Suzanna Dextraze

I got a rental car as a replacement (courtesy) car. The gas tank was not full. I had somewhat 3/4 of a tank. ! Attention ! Please take a picture of a gas meter in case your tank was not full to avoid future charges. It is hard to measure the exact amount of gas when we talk about a tank that was not fully loaded. If you return a car with a tank not full, you will have to argue unless you have pictures. ! If you have a ticket ! Pay your own ticket otherwise they will charge you an unreasonable amount of money for handling this for you. This info was not disclosed to me so I lost my security deposit because I didn't pay a parking ticket myself.

Laurent Saplairoles

Great service this morning when I picked up the car. Location was busy but the staff worked quickly and diligently, helping several customers at once.

jude wang

I rent 2-3 times per week for business and this is the best dealer ever used. They always have promos plus a free pick up from Holdom sky train station.

Gary Halls

1st time for a rental vehicle we'll see how it goes.

Stan S

I have been renting from Enterprise Rent-A-Car for more than 30 years and today was no exception, the staff and the service they provide is nothing short of exceptional! Today I was picked up and taken care of by Charan the manager, her professional attitude and behaviour was nothing short of what I would have expected from Enterprise Rent-A-Car. Charan and Enterprise Rent-A-Car keep up the good work and thanks for the GR8 service!

Khalil Awad

Excellent service New cars Fair pricing

Nicole A

I’m disappointed I even have to give this place a star. The “service” we received was absolutely abysmal. We reserved a vehicle online with my boyfriends license. We go to pick up the vehicle and they ask for a credit card for a deposit (which wasn’t asked for online), which I gladly hand over. They then explain that they can’t accept a credit card which isn’t in the name of the driver - which I know full well is a crock as I’ve rented a car with my father before with the same company under my mothers credit card. I explained to them our circumstances and asked if there was anything else we could do and the guy behind the counter couldn’t have cared less if he tried. They have single handedly ruined my boyfriends birthday trip and put me out a ridiculous amount of money for a hotel room we now can’t get to. Thanks for nothing, Enterprise. I’ll be sure to let all my friends know.

Aditi Kashikar

The service at Enterprise North Burnaby is always efficient and reliable. Rishabh and Hussain greet you at the counter with smiling faces and provide one of the best customer experiences, be it in terms of choosing the appropriate car for your needs, suggesting useful alternative options, and other assistance you may need. I would highly recommend Enterprise North Burnaby for your car rental needs when you’re in the Vancouver area next.

Alireza Barkhordari

I wasn’t happy with my experience with this enterprise. they refused to pick me up although my place was in 11km distance (less than the 16km range they have in website). Gave me a mid sized sedan although I payed for a full sized. Not to mention the politeness. Their employee talks over you on the phone and doesn’t let you talk.

Vahid Vaezian

Nice staffs and decent prices. The only downside is that when I book an economy or compact car, it happens often that they don't have a car at this class when I go there. This results in offering a bigger car which consumes more gas (although the rental is with the price of an economy car), or offering a car from another branch which costs you time.

Loren Nelson

Have been dealing with this branch for many years and have rented an absolutely ton of vehicles. Did a one-way from Leduc to Medicine Hat, rainy when the walk-around was completed in Leduc (rushed walk-around), 80 year old man drove straight from Leduc to Medicine Hat and this branch is now trying to charge 800$ for the damage in these photos. No help in solving it, sent it to damage recovery and didn't bother sending information to Leduc to ask about damages, no proof of inspections in the paperwork with the bill. Poor service.

Andrew Wasik

Make sure to double check rental agreement gas level! Cheap Business Trick to get a little more money. Agent specifically mentioned to return car at 1/3 the tank, we even made a trip back to the store to show tank was not full. However agent still entered 1/2 tank on rental agreement (which I did sign) but at no point did they draw attention to the tank level when showing the agreement (made the mistake in trusting the agent). Forced us to pay additional fill up fee despite returning car at exact level we had been told to return it at. Rented car: latest model Ford Edge which was in great condition and overall good ride. *Advertised to have SIRIUS included in rental, it did not!* ***Update in response to owner: Management and Care department had been messaged with all relevant information and details over 2 weeks ago. No response or any indication that this matter was looked in to further

Jose “Jo” Fernandez

Provided the vehicle you requested. Very professional staff with a chauffeur service. With follow up phone call checks to guarantee customer satisfaction.

Reb Ecca

Staff are friendly, knowledgeable, efficient, quick and I've always found them to have excellent customer service overall. This location, compared to all other Enterprise locations nearby, has by far the best pricing for identical rental requests. This is based on my experience over the last several months. I have mainly been assisted by Dustin or Roshan (sp?), and I have to mention them specifically. They are both super helpful and pleasant to work with.

Amid Varshoi

I can’t think of a better service from Boris & Grace. Two of the most beautiful people on earth! I have rented many cars in many cities in Canada and this place is on top of my list. Please give a raise to Boris, each time I rent from this place he’s listening to whatever I ask for. Thank you guys!

Jon C

They ripped me off. Had a rental for like 4 hours while my car got repaired and was told it would be 20 bucks. They charged me 80. And kept saying it was some miscommunication. Will complain to BBB

Vasa Jagadesh

I was rented sedan car for couple of times at this location...I really got the best price from this store and the customer service was amazing. Chetan Meda was working at that time.He was really helped me in selecting the car. Chetan Meda- I really appreciate your help and service.

Mehdi Zeinali

Great cars with unbelievable prices. Great costumer service. Friendly Management. This Enterprise or car rental location for that matter, is the best one I rented from so far.

David Loop

Good rates. Clean vehicles.

Dillion Noble

Staff was awesome. Quick easy service even with using their pick up and drop off service. My only issue with the place is more to do with them and insurance. Having to still do a deposit when going through insurance. If there is an issue or some kind of charge, charge it to the insurance company who can then charge their client... not being able to do this deposit then made it so I couldn't receive a "like type" vehicle to what I drive, like i am supposed to receive as paid to my insurance... luckily the car was really nice and I enjoyed it probably more than any SUV I saw on their lot.

Joe Robinsmith

Farouk is so helpful.

Lewis Halls

Went in on short notice because my car was in the shop and was turned away because I didn't have a credit card, last time I used them a debit deposit was fine but not this time? So stupid, last time I ever use Enterprise.

james birch

Excellent service and upgraded me for no extra cost after a mix up with my car

Nate Reid

Staff are always helpful, friendly and prompt. Really happy with the service.

Chris Wilde

Helpful & good choice of vehicles

Aida King

When the staff are available for the retail customers, they are ALL absolutely excellent! They are professional, efficient and most helpful. However, I do believe that this location is understaffed. There have been incidents of waiting 20+ minutes for assistance, while the same retail staff are washing cars, all the while observing commercial customer service reps alone at their desks & unable to help the retail side customers of the same floor.

BARAKA MULIMBWA

Great and professional guys, they helped me switching tires on my rental car.

Wizard ofAUS

Mediocre Car Rental with on again off again customer service and always had a problem with charges not imcurred

Mohammad Najarzadegan

Prices are in general high. However, you may find good deals over weekends.

Peter Rolfe

Incredibly friendly staff!

Brayden Maxwell

Nothing to complain about. Friendly staff and clean vehicles

Noah Viner

Confirmed that there was a cargo van available when it was booked online only to find out upon showing up to pick up the van that there wasn't one available. I was then told that I had to call the other branches to find out where one was available, and couldn't cancel the reservation at that time because it was after the reserve time. Very dissatisfied.

Jomon Kannampuzha

Should open for weekends…. People are travelling on the weekends…. …..

Beefsnickers

Extremely unsatisfied. Made an online reservation. Learned at the location I would need a paper to proof my liability. This wasn‘t communicated during the booking process. Thanks for the two hour walk.. Never again.

Denise Wright

Enterprise Staff very pleasant, friendly and efficient!!! Awesome place!!

Jerry Stevens

Excellent service and staff.

Deanna A

The staff at this location is exceptional! Friendly and knowledgeable, they made renting a car super easy for me. Full service company with reliable vehicles and reasonable prices. Call them and they will pick you up so it doesn't matter where their office is located...

Dave Truong

Good service. Got the rental car with any problems. Has late night drop off.

Kirsten Weatherley

Is there a way to mark 0 stars? Place opens at 7:30am on Wednesday, October 31st. I was dropped off there at 7:30am, doors were locked and i knocked on windows, no one was there. I booked my reservation last night for 7:30am. I called them, no one picked up. I ended up waiting out in the pouring rain for 45 minutes as I was stranded, hoping someone who worked there would show up. Even the other enterprise location wasn't picking up their phones. Luckily a nice gentleman, who thought the place opened at 8am, who even mentioned since this new management they've been terrible, gave me a ride to Thrifty. Luckily someone was actually working at Thrifty and I managed to get their last rental. I was an hour late to work and my hair and clothes were ruined no thanks to this location. I even called at 9:30 to cancel my appointment and still no answer...did everyone decide to take a day off? Horrible service. Is it even called service at this point? Absolutely awful experience. Update - a man named Steve Sabadin has got in touch with me and promised a free rental via email over a month ago. Have not received this email. Just getting ridiculous at this point. DO NOT RENT FROM THEM.

Arnoux van der Westhuizen

Excellent service!

Chris Nicholson

Prompt and courteous staff. Well maintained vehicles.

Miranda Broadist

The staff are friendly, and fast. The service is very straight forward.

Mariya Balyuta

Had a great experience at this location. The branch manager Brent was very helpful and was managing the high volume of customers quickly and efficiently. Will rent from this location again!

Ava J

Really good service

Emiliano DiNoi

Very friendly and helpful

Rod Penner

We arrived a couple of hours before our scheduled pickup and a car was made available to us within 30 minutes. The service was fast and professional.

Megan Crowley

Super helpful staff

Tatjana Sek

I have been renting cars regularly for work purposes at this location for the last two years. It is definitely the most professional and friendly place you can possibly find for your car rental. It is well organized, cars are clean and everyone is super nice. I personally like to deal with Ravi, he is a very nice and knowledgeable young man. I would not rent anywhere else. Highly recommended!

Antonio Vidal

This particular location is out of the way but the service is pretty good.

Kevin Brown

I always rent here, it's the best place to get a rental car in Burlington. Very new vehicles, clean and running well. Professional and friendly service, free pick and drop off is a plus in the winter. If you need a car locally, check here first.

Ollie Lindsay

Friendly staff. Truck worked as it was supposed to. Prices are reasonable.

Sabina Bashir

This place is incredible! I've rented from other providers and locations before but the service here is superb - staff is super engaging and helpful! They were extremely accommodating with a last minute rental, didn't charge a crazy amount and provided excellent customer service both at the location and on the phone! I would definitely recommend this place to everyone

Lennox Caldwell

Good service. Freindly staff

MasterYourBody

august 9 a month before that I planned my trip to Vancouver, and I made my reservation on Expedia. I landed in Vancouver and called them to make sure my vehicle is available and they told me sorry we have no inventory I said okay so you mind if you send me to another location so I can pick a similar vehicle from she called me back to said that none of them have any vehicle available I needed a vehicle ASAP to start my trip and go on the ferry and guess what… I ended it up spending 700 dollars more by booking from the airport and to your surprise it was from ENTERPRISE lady on the phone was not helpful at all and when I told her I don’t understand why you gave my reserve vehicle to someone else she said I don’t expect you to understand. Garbage service DONT TRUST YOUR RESERVATION

Letz Glow

Hassle free and great customer service by Kai!!

Mark Holden

Slow, didn't have the vehicle I reserved, not very personable. Very poorly staffed.

Kimberley O'Donnell

If I could give them Negative 5 stars I would. Absolutely horrible customer service from the front desk staff from the second I walked in the door. Enterprise will not get you there they wont get you anywhere unless you are local. Ross the driver was a great human though.

Cameron Robertson

Staff are great, and are pretty adamant about making sure you have a good experience renting with them. I made a note that the car they had given me smelled like cigarettes and they offered me another car, but I said that I didn't care too much, just wanted to make sure I wasn't charged for cleaning. They ended up giving me a discount which was pretty cool. Went out of their way to make things right.

William Smith

Best rental car experience I have ever had, Kai was excellent at getting us a car that suited our needs. Highly recommend!

Opale Goguen

Great branch!

Carrie Wright-Plante

So far so good, this morning they picked me up and took me to the rental. Brand new, and very clean vehicle that I get to drive, until mine gets fixed

Andrew Plait

Staff were courteous and helpful. I had a printout from the Enterprise website with a quoted price which was lower than the price they gave at the office, and they agreed to match the website price. Found that the Enterprise website had an even lower price this morning, so I made a new reservation and they cancelled the more expensive reservation for me in a polite manner.

Jacquie McColl

Excellent customer service, great to have the drop off option. Very much appreciated ????????

Rob 1337

Always very helpful and very professional

Mo Baei

This branch used to have an excellent service. I have been coming here since 4 years ago. But it got worse and worse to the point that they have cars in their parking lot but refuse to give it to me because it's rate is a bit more expensive than my reservation which is a full-size car and I made it two weeks ago. Very disappointing service.

Alex O

Extremely slow In operations. Be ready to wait forever when you pickup a car. Other enterprise locations are extremely efficient in getting the car out to you without wasting a lot of your time.

B Jim

Opened 10 minutes earlier than the opening time. Shiv Vinayak was very polite and well mannered in accepting my reservation. Everything went smooth and we were in and out within 5 minutes. Very professional.

Pavle Culum

The staff were very nice and helpful, and I was in and out within minutes.

JamesTown JamesTown

Great service good staff.

Courtney Clark

Nothing! Disgraceful customer service...I dont think they realize their company runs off the business of the public

Dee

Small branch, great service

Daniel Ramlogan

Got me the van I needed!

Melissa P

A bit frustrated with the service. My reservation was for 10 am I called them at 9:40 to come get me and they say someone is on their way. They call me at 10am to say the car is going in for an oil change and I might be waiting a while. I live 6 minutes from the location and he states he can pick me up but might not beable to drop me off. 5/10 customer service. Why wait until you have a reservation to do an oil change? The enterprise I go to in Muskoka has amazing customer service so I am surprised with the service in the city.

Janette Nosella

Mike and Mark and staff were excellent. The car provided was wonderful. Best location in the area.

Amir Ghabchi

Staffs are friendly, we got a hybrid focus for a week.

Jair Lopes

Great dealing with all staff at this location.

CALEB LEE

good

Chaky Ling

Not too impressed on how they handle walkins when out of inventory. Not working with other enterprises to make things work for the customer. Jackie who is the conceierge was nice enough to offer a ride to the skytrain.

Patty G

Great service

Ali Vaseghnia

I had a disappointing experience renting a car from this Enterprise as they did not have my car available when I got there to pick it up. I had made my reservation weeks in advance and had everything planned for my vacation and they failed to give me a car, saying their lot is empty and the person who was supposed to bring my car is not answering their phone! I see this as a mismanagement issue, it affected my vacation plans and created a stressful experience for me. I eventually got a car after two days of constant calls and follow ups, and then had to do the math for them to make sure they’re not overcharging me for the time I had not had a car (they wanted to charge me for the same amount as my original reservation!).

j. d (J E F)

Great people, good variety of cars and everything was explained clearly with all questions answered!!! 5 stars!!

Andrei Grusicev

Good location and great people. Kai always makes sure you receive top level service and customer care. Thank you for making renting here a breeze.

Jason Kane

The staff so helpful our company needed a truck right away they had a truck when we got there wasn't exactly what we wanted but the next day they found the perfect truck for me thanks Enterprise ... absolutely fantastic service

Debbie Webster

Travelling from Alberta. This is the second time we've rented a car from here. Straight forward, easy pickup and drop off and very reasonable prices. Will continue to do business here when we travel in Ontario.

Ryan Molony

It was fine. Not a great car selection but did the trick

kerry coulson

Took over a month to get my bill straightened out

Tony Eng

Honoured reservation with the car I requested. Friendly staff. Were not pushy with sales of insurance or other extras like other rental places. Would definitely visit again

Shan L

I've rented passenger vehicles and cargo vans from Enterprise several times from different locations and always had a good experience. Everything went smoothly and employees are always friendly.

Gary Williams

Conveyance

Sheraz Ahmad

They are great every time I deal with them. Its one of my favorite place to visit and rent a car. Very helpful staff. I rent from Enterprise like worth 1000$ per month (different locations) and always have good exp with staff.

Jessica Major

I wish there was an option for less than one star because I have never been treated so poorly and had such a bad experience in my entire life! To begin with, the car that I had booked over a week in advance was not available and they said that they do not guarantee the actual car you want but all of that is in fine print. They then tried to upsell me into bigger cars which I did not want. The whole time they were both very rude and probably the least helpful human beings I have ever encountered. When I booked it online the price was around $150 and by the end of our conversation they were asking me how much room I had on my credit card because it was going to be at least $400! One of the two that were at the front desk was snickering like a rude little person the whole time. Pretty much they lied about having a car, they lied about the price and they were incredibly unprofessional and disrespectful. They wasted about 2 hours of my morning and made me late for an out of town funeral. I would never even recommend this place to someone I hated.

Samuel Lee

(Translated) I borrowed it twice here. (Original) 여기서 두 번 빌려봤는데 모두 좋았어요

Daniel Herlihy

My wife and I often visit Vancouver and we always rent from Enterprise and always will as long as David Chan is there. The customer service he gives is is worth more than 5 stars. The team there that I had to deal with is just unmatched. All of them are extremely friendly and easy to work with and it’s all about customer care. I’m a lifetime enterprise customer thanks to David and his crew. Thank you for making our visit to Vancouver so much more enjoyable with a great vehicle. Danny H. Do or Dine Catering

Amin Rahimian

impressive customer service ; friendly and fast I rented many times from this location and every time I had very smooth rental. Many thanks to Amit and Ranveer for making rental car a breeze. Will definitely recommend and keep coming back to this location.

Lee Johnny

Cheap

savanna sandy

So my car broke down a few weeks ago and I was worried that I wouldn't have it fixed in time for a trip I had planned for months. So, I decided to rent a car just in case. I called in and spoke with a delightful young man named Borris who was committed to helping me get back on the road in time for my trip. I had not rented a car before and I wanted to be sure I was prepared and ready to go (even called back a couple times to confirm all documentation I would need). I let him know I was a full-time student with a class 7 drivers licence and I could only pay by visa debit (He stated I would have to pay deposit and rental cost upfront...okay, totally doable!). He assured me I was good to go the next day if I brought in my drivers licence, hydro/cable bill and my proof of enrollment (Bachelor of Social Work). I was thinking, "what tremendous customer service!" However, Saturday, June 19th, approx. 12pm, I arrived at Enterprise and I was told that I was "ineligable" to rent a car because I have no current employment (again, full-time student in my third year). The nice young man the day before asked me about my employment, to which I told him I was a student. He said "that's okay, just bring in proof of enrollment, and you can pay the rental cost and deposit up front, and provide several references." Awesome! But here is the issue, the woman behind the desk had a terrible attitude and unwilling to make any sort of accomadations for a mistake made on thier end. I called several times the day prior to confirm everything in order to avoid this situation entirely. Now I understand that mistakes can be made, but this woman was extremely unprofessional and had a poor attitude. She could definitely learn a thing or two on customer service from the other staff. Borris was polite, professional, and willing to go the extra mile knowing I was in a bind with my own vehicle and had an upcoming trip. Not recommending Enterprise to anyone. A friend had to drive 7 hours out of her way to pick me up and get us to our houseboat getaway in the Okanagan, which delayed our departure. Never again dealing with this company. Ps. Borris deserves a raise. The "manager" I dealt with needs to take a refresher course in customer service and better inform her staff of policy and procedures.

Sukhvinder Malhotra

Very slow service

Mangi Jakhu

Excellent service

Willy

This is our second time rent a car with Enterprise, the service is excellent. Price are great, the car that we get are very clean and comfortable.

Abhinav Arnold

Great service and amazing options!!

B Anon

Booked a Dodge Grand Caravan or equivalent at this location and got offered a beat up, low-end Kia Sedona. Said no thanks and walked to the Discount Car and Truck rental one block away where I got a real Dodge Grand Caravan with only 20km, leather seats and free satellite radio at the same price point. Thanks goodness I had the foresight to book a backup. Sorry not coming back here ever.

husain shehada

Worst time to rent a car. They gave me a Chevrolet cruise or what ever it is called and the car has a problem in the transmission and one of the wheels where vibrating and shaking. Then i returned it and he tried to convince me that if i drive it for just a little longer it will work perfectly, they gave me a Nissan sentra and it is a disaster. The wheel is shaking and the first gear change on 5000 RPM.

Thomas Liao

Do not rent from these guys. I got a rental car through these guys through my repair shop while my claim was being assessed. After returning my vehicle to the repair shop, I noticed a rental charge on my VISA for the duration my car was in the shop. I called and these guys said because ICBC didn't reimburse them, they decided to charge my card without my authorization. It wasn't until I called them that they provided an invoice. Apparently, communication is not their forte. Extremely shady - do not trust.

Daniel Tremblay

Sweet place, very helpful staffs and very good prices. Highly recommended

Nicolas Bernard

Always a good service at Enterprise ! I recommend.

Gerard Adams

Efficient service. Pleasant staff. Went over the car and its services before we left the lot. Impressed.

Bonnie Young

Nice clean new cars. Reasonable rates and you have unlimited mileage. Staff very nice and efficient. Would rent here again if needed a car

jacob wood

happy with the service

Gary Garnett

When my insurance and body shop fixing my car let me down, Roshan and Jessica went the extra mile to help me out. They didn't have to do it, but they did. Thanks again.

aftab akhtar

Cameron is very kind and owsum man helpful person. Aftab Regina

Laurence Malley

Quick service at resonable prices however the location is not central

Celeste Harper

The reviews on here seem to be one extreme or another and I’m not surprised. The building has very little signage and I actually missed it at first. I rented a car, returned it and now they are saying I damaged the bumper. The “damage” is basically on the underside of the car. You have to get on the ground to see it. It was likely there before I got the car because there was never even an opportunity for it to happen while I was driving it. It went unnoticed on the initial inspection BECAUSE IT’S UNDERSIDE OF THE CAR.

Andy Nguyen

Friendly services, great vehicle choices, and their cars are always clean!

SeFok Chan

We rented a car from this location. Everything from checking in to driving out went fairly smoothly until a few days later when we had to use the windshield fluid to wash the dirty window. There was no fluid!

Bad M

I have received amazing customer service from Enterprise Brian Jessel. Yesterday Farooq gladly drove me to my rental and dropped me off. Everything went very smoothly. Farooq was easy to talk to, kind and efficient. When we got to the car pick up location, and while we waited for the car to be pulled around, Farooq answered their phones and gave the callers the same amazing service I was getting. I would highly recommend Enterprise.

Travis Grubb

***DAMAGE DEDUCTIBLE RIP OFF!!!*** Rented a Van here. The desk staff were polite, courteous and friendly. I purchased the collision damage waiver. Unfortunately, while using the van we damaged it slightly. Prior to returning the vehicle i stopped at a body shop and asked for a repair estimate. They indicated $400-$500. I returned the vehicle and was immediately billed the full $1000.00 deductible on the damage. I asked for a repair estimate, it was not provided. Instead, when i followed up i was told that the vehicle was already being worked on and that the repair estimate (which was not provided) was $990.00... how convenient.

Konrad Hillenaar

Amazing service, they accommodated me very well. When the truck I had reserved did not get returned on time, they gave me a minivan at a discount from my original rate. And when I needed to keep the van an extra day, there was no problem. When I returned the van, I asked for a car to take to the airport, and they gave it to me at the same discounted rate I was paying for the van. Overall excellent customer service, thanks for making my vacation a great one. A+

Rajdev Gill

Great service

Y X

It's hard to find better customer service anywhere else, highly recommended.

Colin Vandevyvere

Charan and staff consistently go above and beyond. Charan ensured extreme care and consideration with regards to my situation and I could not be more happier with the service I received. Thank you for everything. Keep up the excellent work!

Iris Payne

Got my car out quickly and staff helpful and friendly

Robin M

I almost never leave reviews, but I felt obliged this time. The Branch Manager Kai A. served me. He was friendly, helpful and offered some great advice to save me a bit of money and what would have been a headache at the end of a long roadtrip. I've rented cars probably about 50 or 60 times over the course of 15 years and this is the first time I've actually left a review. Not to say I never received quality service before, but this I feel was above and beyond service. A++

t issac job gods feareth

The pick up is a good thing here and had to wait 15 min to pick up the vehicle

Bob B

No cargo vans available (again)

T G

The vehicles are usually top notch, but the organization and communication particularly out of the Regent location is incredibly lacking. I particularly love when they act like it's my fault or NBD when my car isn't ready (or even the one I ordered). Then they go about helping other customers while I sit and stew. If you have to, and I do since this is for work, I guess you could give them a shot.

Tyson Hogarth

Very helpful staff . Was out the door and in a vechicle fast !

A W

Good good.service. with a smile

Marc André Van Winden

(Translated) Always good company service with good vehicles. (Original) Toujours un bon service de enterprise avec de bon véhicule.

Rehan Arif

Friendly and professional customer service. I can get a pick and drop from work, very convenient!

Raz J

This was my second time, I rented a nice fuel efficient Toyota Camry 2020 from this location. Undoubtedly again, I received phenomenal, excellent & friendly reception & customer service from the Burlington staff. The staff is super nice, they really like to help people if you earnestly request them. Not only I had an awesome experience, but I always enjoy my conversations with everyone their. Simon & Dustin always seem cheerful & understanding towards customer's needs. Roshan & Tyler also carry a great conversation when it comes to choices for cars. I would seriously request Enterprise to treat the Burlington staff creditably & graciously , since they really try hard to keep their customers happy following their company rules. I have rented vehicles from various Enterprise locations. I have witnessed some stress & arguments at another location. But at Burlington Enterprise, I have never witnessed anyone getting worked up or engaged in arguments over pricing & car availability. Thanks Guys, you all deserve 10 stars & please keep up the good work, Thanks a Million!

Victor Fernandez

Fast & efficient service, good vehicle. Only complaint is that it wasn't vacuumed inside.

Gaetan Lefebvre

Excellent friendly service love those guys !

Charlotte Swanson

Great, friendly service. Very busy and a long wait to get my vehicle though so you may want to leave some extra time

Vlad K

No winter tires available at all its -30 out... kind of a life safety issue if you ask me.

Donna Marciniak

Cambridge Enterprise is the best place ever. They treat you with respect and go above and beyond to help.

James Smith

Excellent service! I rented a vehicle from them and the check-in and check-out where both very efficient. They even found an item that I left in the car, so I was happy I didn't forget it.

Samer Mudher

Great service, Grace and Bryson were very professional

Chantiel Jenkins

Absolutely awful experience! The rental agent I dealt with was dismissive, didn't even introduce himself, didn't explain the process, and had me sign without allowing me to actually see the documents on the tablet I was signing. I was not made aware of the terms and conditions until after I was leaving, and the rental agent did not document all the damage, as some were 'a warranty issue'. Of course when we dropped the vehicle off he found something and now we are being stuck with the bill. The agent, who also happens to be the branch manager, would not even acknowledge my questions until my husband got out of the car and then he would only talk to him. Their documentation was recorded incorrectly as well. If you aren't going to record all damage on the walk around, and you aren't documenting your forms correctly, how am I supposed to trust that the damage happened while I had the vehicle, especially when it was barely driven in the two days I had it and I know I didn't have an accident?! Would not recommend Enterprise as a whole either, as they have been avoiding our questions at all levels. I would like to edit my review in response to the owners comment below. We have sent at least two emails to the email address you have provided and have yet to receive a reply to any of our specific concerns. Our emails have been detailed and very specific about the details of my experience/concerns at the local branch here, but continue to be ignored.

Kent Campbell

Service was excellent!

Nadine Lichty

They were fantastic. Got exactly what I asked for and was through the paperless paperwork quickly

Yuan L

Had used this location once. We rented the car from there and were on he way to Chicago. Unfortunately the maintaince minder lighted up when we were around London. Called enterprise corp being told they cannot do anything as all Canadian locations are closed and we cannot exchange the car in the enterprise locations. So we had the car which is due for maintaince for several days thousands kilometres away. Once we returned we talked to the branch manager and he gave us 20percent off....please make sure your car is not due for maintaince! That was scary

R Fletcher

Really good service, friendly staff, nice vehicles

Karina Canada

Ive used them a few times. They are always busy. It's super busy to the extend that they really need to hire another person. I wait over half hour every time I go in. I waited almost an hour just to speak to a rep in a line up once.

Chris Rutledge

Had a great experience with this place! A nice lady named Jan was so helpful! Definitely recommend!

Laxmi Kranthi Raj Matnuri

Excellent staff and service

Edyta Mnich

I was in a car accident and Marc E helped me get into a rental. They were very professional and I would recommend this car rental company. Thank You!

Buzzuka Z

Had to rent a vehicle in conjunction with Cars Collision. Service was fast, friendly and more than efficient. Requested a specific vehicle with pickup date and time. When arrived the vehicle was up front and ready to go. Fantastic service!!

Jen Hauck

Staff was absolutely exceptional, friendly, helpful and went above and beyond. Extremely impressed with my experience!

GM Purist

Clean and Tidy storefront. Staff members well versed in company policies. Location easy to find and identify. All staff very rigid in business and policy. Manager appears very groomed by upper management and corporate training and very fast to dictate the "rules" when he sees fit to bring those rules forward. Our situation required several return visits to storefront and were able to witness managers changing interpretations of policy and corporate decisions. Extremely frustrating while attempting to do business. Body language of all staff members were completely negative while attempting to clarify issues. Rolling of the eyes.....arms folded....lack lustre stance completely inappropriate and uncalled for. Manager leading the entire group of staff with these negative gestures. Several other customers witnessed these actions and appeared quite surprised with the negativity of the staff and inability of all staff and manager to mitigate the issues. Male staff member continued the negative experience during rental delivery by explaining that even with visible and audioable difficiencies of the vehicle...." He wasn't worried" about those deficiencies and upon requesting those deficiencies be recorded officially and documented prior to renting, pushed back significantly enough to cause a scene when the renting party made it very clear in a heated demand to record the obvious deficiency. The male company representative immediately continued an extremely innapropriate attitude towards the individual in the renting party for pointing out the deficiencies and demanding they be identified and recorded. Because the renting party may be liable for these issues....it was very clear these items absolutely needed to be identified. To those reading this review....please be aware of the changing interpretations of "policy"....and the almost choreographed staff closing in around each other and almost ganging up on the customer and making you feel uncomfortable. Also be very clear on ensuring you are not going to be held liable for deficiencies that the company may not be " worried about". The fact that the attitude completely changed when the company representative was demanded to record deficiencies is clear that there was a possible scam about to occur. Do Not allow these staff members to intimidate you and pay close attention to the changing and or additions to the policies spoken to you by even the manager. Shame on Enterprise Car Rental to allow this sort of misinformation and partial and or changing interpretations to paying and apparently valuable customers. I am certain the staff reading this review will remember this incident and simply brush this off as a difficult customer. But be rest assured , this is a genuine accounting of the customer experience.

Monica Paquin

Will deal with them again, for sure. First experience with them was unbelievably customer oriented. They earned another customer here.

The Review

Shady businesses, i would never come here again. I would take my truck to dealership for repair and get a courtesy truck. I wouldnt trust these people. These people charged me for some bs damage on the roof of the truck, tire and front bumper. Called my bank and told them to stop the charge. Be aware folks, dont do business with them. - I am the F350 renter by the way * update * they charged me for a $2700 for bs damage and automatically took 300 dedicable. On top after my review, they charged me for a red light ticket, which non of the employee can show me a picture of. What a joke company, rental companies working with bodyshop to help each other get business. Sad...

Sam P

Above and beyond customer service. Everytime I rent a vehicle here they go the extra mile to make me coming back.

D K

Nice at first, until I go to to use my credit card after the "24" hours you have to wait to get the deposit is up and it still isn't on my balance I call and ask,he says call the bank. So I do that she tells me they can call there cc company and take the hold off themselves, so I call he says he will call me back when it is done. Calls me back says it's done now they are closed and I may have tones of 3-10 business days for the funds to return to my balance, terrible experience never again will I rent with you guys.

Gary Johnson

Very friendly staff and fast service. They rented me a Mitsubishi suv and we hated it. Rough ride, very hard on fuel. My mistake, I chose poorly. Won't take that one again

E Smith

Rented a vehicle recently. The car was good and staff was nice. But the manager Dan was terrible.

Richard Batara

Have always rented from this location for both my personal and business trips. The staffs offer great customer service and the vehicles are clean! Will continue to rent from them!

ada

Shiv qdid an excellent job of ensuring I received great service. He went above and beyond which is greatly appreciated.

P A

Great service

John J Mandel

If I could leave zero stars I would. Booked a truck over the phone showed up and they had no record of my call or booking. Left me hanging high and dry. Staff didn’t take any blame and didn’t even offer an apology. Will never go back cause can’t really rely on them.

Bubba Washington

Nasty bad tempered discriminatory

Koo Haoming (Haominggowhere)

Disappointed with the up sell of insurance which didn't cover windshield damage. Had to buy "optional" insurance when you are not given an option to decline it. Only rent if you have an insurance policy. Car was alright.

Angela Zhao

Great place and staff! Thanks for helping me out!

May Lee

Excellent and efficient service. Will definitely rent from this location again

Andy

This is probably the worst Enterprise across the whole of Canada. As a corporate consultant, I travel across the whole of Canada. I had a chance to rent a car with this location. The person agreed to upgrade the car with an additional driver for $10 per day which is in line with the company's policy. However, our car was involved in an accident. This is when we came to know about the true working of this Enterprise branch. We followed with them regularly but there was no response from them. They never gave us any quotes or invoices for the repair charges. Finally, I received a big fat bill of $$$ and was forced to pay this amount since I was threatened that my file would be sent to collections. This Enterprise expereince was utterly hopeless, the staff doesn't seem to care about its customers when they are in a real need. All they care about is renting out cars and collecting money for the transaction. I would definitely not recommend anyone to rent from this location.

Beast Rabban

$1300 of rental. Would not give me a lift back because it was 5min too far. Had to wait 1 hour for a cab

Hassan Dawamneh

Excellent customer service. Enterprise Rent A Car in general never fails to impress with their service but today this location provided the best customer service and beyond my expectations. They have an awesome and friendly team working there and I highly recommend this location.

Asela Rajapakse

Great customer service

D A

Excellent service today accommodating our insurance claim, last min on a long weekend. Well done

Stephanie K

Good service, spends time to make sure you're in the right vehicle

Nicole Cross

I have to say that I’ve had nothing but exceptional service from Enterprise Medicine Hat! The repair shop didn’t make the booking for my replacement like they insisted on and Enterprise was able to accommodate at a drop of a hat, with a beauty of a replacement!!

Arash Khaliqi

The experience at this location and person who served me was Amit Sharma the best customer service with positive attitude, I would come back for sure .

Dave Bee

I used Enterprise the week prior to Easter. Great people. Informative and helpful. They picked me up we did paperwork and I drove away. When I came back they drove me to work. Great people.

Trevor Watson

Very efficient and poliye.

Bae Emily

If I could give this place 0 stars I would. My family rented a truck a while ago for Sunday (because we are moving) however they told us they would be closed so we needed to come pick it up on Saturday. When we got there, they told us the truck we were supposed to take broke down and is now being repaired, so we could not take it. I don't understand why they couldn't tell us about it sooner? We went all the way there for nothing and now we are having to move to the new apartment without a moving truck. They took absolutely no responsibility whatsoever and now it's too late to rent another truck from a different place.

shih william

Locate at a very remote location

Zohreh Esnaashari

Not good customer service.

Marcus Leal

Excellent customer service and brand new cars.

Randy McClelland

Always great service for a vehicle

Jason Poucher

Great deals and excellent customer service. Accomadate your reservations and pick you up/ drop you off. Overbooked my car and didn't drag me out. Gave me a free upgrade instead.

Zouhair Kawadry

Kelvin was awesome. Great service and very professional. I came in with little notice needing a truck and Kelvin did what he can to accommodate. Very professional young man and made the transaction hassle free. I’ll be back because of you. Great job. Thank you

lucas brown

Very bad customer service. Sales staff Ravi has no sense how to talk to the customer. No after sales service at all. very disappointed DO NOT RECOMMEND

David George

Tremendous, courteous, efficient service! THANK YOU!

Al Germain

Excellent service. Nice clean car. Big attention to safety. Special thanks to Paul for drive to pick up my car.

Zak A

Very professional & friendly staff with one of the best customer service I have ever experienced at an Enterprise location. Dustin, Simon & Tyler all like to help people. They provided me the best suggestion to choose a fuel efficient car i.e., Toyota Camry 2020. I was earnestly impressed with it fuel economy & this credit goes to the whole team at this Burlington location. I so wish, I lived in Burlington in order to rent vehicles specifically at this location. I live in Milton, ON & always feel limited for choices of cars at Milton Enterprise. Overall, I would say the staff at the Burlington location is sincerely hospitable & likes to assist clients. I would love to repeat another experience with them. Thank You Guys & I look forward to renting another vehicle again at your location. Keep up the good work!

M Rascian

Excellent location, professional polite and capable staff. Never had any issues whatsoever. They work to offer the best possible deal as long as you ask.

Imee C

I needed to rent a mini van for a week but it was unavailable from where I used to rent. I found this branch which is closer to me and was happy that the rental cost is much cheaper. The staff are very friendly, fast and efficient. They gave me a new vehicle so I was really happy. I will rent again from this branch because of the cheaper rate plus the friendly staff.

feng

agree with other people if I could give zero, they gave misleading information and don't care about customer services, avoid this branch by all means

Ian Miller

Had to rent a car for the weekend out of the blue. Online process is very easy with email confirmation. Total price given at time of online renting with no hidden costs/fees. Tyler was friendly and came out to the car to inspect the car together and to brief us on the vehicle. We were upgraded to a SUV at no extra cost which was nice and unexpected. Drop off was easy. If I need to rent a car again, I will definitely return. Will recommend.

Robert Irvine

Great service!

Carmen Nash

Super nice staff...was very pleased with the service I received and the vehicle I drove was top notch!

Martin Lemieux

They go above and beyond to accommodate!

Vishaw K

Awesome service and great customer service I have received… the gentleman that works that great and friendly named obi he knows what he’s doing and have all the knowledge that I needed. Great place to rent a car and great people to work with. I’m honestly delighted to have such great service in the town

Vanessa Young-Pahl

Great experience here, while my car was being repaired. Friendly, efficient staff, in and out in no time. Really appreciated the shuttle service back and forth. Thank you for the exceptional service!

Ali Al Sagre

Worst customers service ever. Never waste your time with them. If you need to know why, make a reservation online and go to their office then you will know why. I wish there is no star here. Thank you I dont need your machine automated human apology.

Terry G

Reserved a vehicle by phone, calling to confirm my required vehicle was available. When I arrived for pick I was told they did not have the vehicle, for another 4 hrs due to a late return. Left me stuck for the long weekend.

Warrant

Friendly staff, a little out of the way from transit

Tamara M

This is one of the worst customer service experiences I’ve had. I phoned Enterprises customer service team (head office) before booking a rental here to make sure I was able to book a rental as I lost my credit card and asked to use my MasterCard debit. They confirmed with me that I was able to do so. Their website also mentions being able to use a debit card to rent a vehicle. The receptionist that I spoke to was nice but she needed to get her “manager” to help me. The manager (Charan) didn’t even greet me, she rolled her eyes and sat down like I was annoying her before she even spoke to me. She said I wasn’t able to use my debit. I told her that I spoke to head office who assured me I could. I showed her on her website where it also says you can use a debit card. She said I was not able to do so and that the website was wrong apparently. I was still respectful to her this whole time. As I was leaving she came out to berate me while I was leaving the parking lot. After leaving this location I called head office again who, again, told me I WAS able to use my debit card and they were going to contact the location and have them call me. Of course they never did. If you have plans and need a rental, I suggest going elsewhere.

Gogula Abhishek

Beware of this branch..! i've rented a car from them for 1 day and i've not taken the insurance. Since it was weekend, when we left the car the branch was closed and we had to drop off the key. I received a call from them reporting that i've damaged the car next day. (I'm 200% sure that i haven't done any damage). When i did request for a Camera video footage of the branch, they told me they don't have any. This is completely fraud and ridiculous. i would recommend not to rent a car from this branch. I recommend Enterprise to install the cameras around their locations and take the video of the car as part of initial inspection and don't rob the money from the customers for not taking insurance with you. I would NOT give any stars for the experience..!

Ryan

Excellent experience - they were very accommodating, friendly and flexible. Best rental experience I can recall ever having.

Chris Aduna

I frequently rent cars at this location and the staff, especially Milanpreet, are always friendly and accommodating.

Melissa Kahue

Amazing service!! It’s so close to Appleby Go which is a huge plus! When returning the car, I was carrying a lot and they offered me a ride back to the station. Greatly appreciate it!! I will definitely be back :)

Nancy Royal

Excellent service Seamless pickup and return. Thanks to Roshan at Appleby and Harvester for making the transaction simple and efficient.

Justin koleszar

Great service, helped out a lot

Keli Campbell-Hill

Used a rental while my car was getting fixed and the service was great!

Isabelle M.

Excellent service! Quick, professional & great value — best deal in town! We rented a cargo van, spaceous & clean. Courteous & friendly staff. Al gave us a ride back to the skytrain station nearby (Holdom), very convenient complementary service. Highly recommend this place. The only flaw : a little tricky to find the rental location (with Google Maps) - but know that once you’re at Douglas Dr & Nordland, you’re only a block away, up the rail track to your left. Thanks to Enterprise-rent-a-truck Burnaby!

Stephanie Power

I regularly rent from Enterprise for work and I always have a fantastic experience. Staff are always friendly and helpful. Customer service is top notch and I'm always in and out quickly.

Rommell Mascardo

I reserved a small vehical and they gave me a big 4x4? Plus it's not even ecoboost. Not good especially i called a week in advance. Then i followed up a day in advance. And they still gave me a pick up. Not good

Polly Bateman

Wow. Called to reserve a van 2 weeks from now from Calgary to Medicine Hat, drop it here then again rent in 2 weeks to go back to Calgary. Those 2 X half day rental would cost $350.00 +. Be sure to ask about drop off fees.