Reviews of Pencar (Rent Cars)

jamie-lynn Gregory

This company should FIRE whoever was driving their truck on the morning of August 28th license plate number AS44052. This guy was swerving in and out of traffic in a massive truck, he continued to cut me off causing me to almost get into an accident on Brant ave, and when I tried to get him to stop, he sped off. If this is a general representation of how this company operates, I would stay as far away as possible.

Lishko

Good car rentals

Adam White

Great selection of cars. Affordable prices. Nice dealing with a family run business.

Bill Gideon

I am very pleased with the service and cleanliness of the vehicles, they are great trucks to drive and load, good on fuel and again the service is excellent, Thank You Pencar for everything. Definitely I recommend them for your next rental Bill and Sirpa Gideon

Adam Pringle

Friendly staff, good rates, nice selection of vehicles. My go to for rentals.

L Macdonald

After having had an incredibly negative experience with uHaul the last time I required a truck rental, I was so pleased to have had such wonderful customer service and value with Pencar. Everything went smoothly with the rental and the owners were lovely and a pleasure to deal with. I would highly reccomend this company for any rental needs.

Mr Feezy

Awesome! Very fair pricing and excellent service. Cube van was spotless and shining on the inside. They even reduced my cost as I hadn't booked the half day I needed. Thank you very much!!

Anthony Rego

New trucks ... less expensive then Uhaul.

Andy Atwal

Friendly to deal with

Des Kerrigan

Very nice service and friendly strongly recommend them for renting a vehicle from

Stefan Alexandrov

I just wanted to leave this review and express how professional, friendly, and timely the service at Pencar is. We were in the midst of a massive move and needed some additional vehicles. Pencar set me up with a brand new cargo van the next day, literally off the showroom floor. When it came time to return the van I required another vehicle and it was waiting for me as soon as I returned the previous one. Not only did they get me back on the road within minutes — they helped me transfer some cargo from one vehicle to the other. Can’t say enough good things about the team at Pencar! Thank you!

SethDedun

Excellent car rental service, uses cash deposits in lieu of credit card on file, unlike those other car rental jews who won't do it without one, and won't accept a family members card. Customer service is top notch, they were professional, polite and made the rental as seamless as possible.

Anna Smith

I highly recommend Pencar! Have rented a couple of different vehicles this past year through them. Patty in the office is amazing! Always cheery, helpful and efficient. Jim and Aaron always provide amazing service and clean quality vehicles. Thanks guys!

Savage Raichu

I've had to pleasure of working with Pencar for the last 3 years renting on and off. Always accommodating, always friendly and an overall pleasant experience every time I call. Highly recommended!

v m

Staff is a joy to deal with. I would highly recommend this place to anybody who is looking for a rental.

RR

Easy & Reliable

Wayne Cyrus

Fast and efficient

kevin boulton

Very good service went above and beyond so help me out

Jonathan Farrar

Fabulous experience. Rented a cargo van. Price was very reasonable, and the van was spotlessly clean inside and out. Would highly recommend.

Miro Borsuk

use them all the time

Joshua Balean

These guys are amazing. Vehicles always in top shape. Very friendly. I would highly recommend.

Ryan Sherbanow

Great people. Great service!

Anita Santilli

Very pleased with the service's.

Frank D

Always great service!

Adrian DeBeer (Deebz)

Great people, was quick and simple and friendly to deal with! Beautiful brand new car as well!

Owen Chagnon

Cleanest truck rental ever. Engine and vehicle in great shape. Good service and local. Higher base price but lower km price. Only open for half hour on weekends for pickup

Geoff G

Always friendly staff ... been renting for years

Eleanor Nyp

Thank you for making renting a car a pleasant experience for me. My daughter chose Pencar over several other she had called.....yours had the best telephone manner. Your personal touches do work. Will use again and definitely recommend. Sincerely, Eleanor PS: The new sign looks great!

Samantha Lickers

Poor customer service, I called in an emergency last minute attempt to get a rental. It was 5:20pm, and I explained the situation over the phone. The woman I spoke with kept repeating that they close at 5:30pm, so there was nothing she could do to help me.

Jordin Lantos

Pencar is an incredible establishment to rent a vehicle. I was a first time customer on December 11th and everything regarding this business far exceeds the typical competitors that everyone knows and hears about. The ladies at the front desk were extremely professional, courteous, well-mannered and highly responsive to E-mails. The gentlemen driving customers back and forth was also incredibly professional. A day where customer service is virtually extinct, after I showed up at Pencar I was pleasantly surprised that it exists in full force at Pencar! Cars are also well maintained, new, immaculate and not just your "most basic vehicle that you can possibly buy" like Enterprise. Pencar is just across the street from a Husky (gas station) and they re-fill the gas up for you and charge MARKET price. Enterprise on the flip-side charges 150% more than market price (on average) when factoring in fees - another win for Pencar. I HIGHLY recommend anyone who needs a rental for a vehicle to try Pencar as it is FAR better than Enterprise - I guarantee that you will NOT be disappointed.

Chris M

Great service and experience. Rented the 17ft cube van.

Norm Rainford

Great service and selection

Lynn Pratt

This is the only place we go to for rentals

Sam Alfy

Excellent service

Jeremy Mercer

Patty was awesome. Set me up with the perfect moving truck, super friendly, and understanding.

B Mccrimmon

I highly recommend Pencar Car and Truck Rental. Excellent people and service, excellent pricing and vehicles. A real pleasure to do business with them. Need a car or a truck call Jennifer or Patti you'll be glad you did.

Meegan Galloway

Great service

Rory Gunnell

Good service, great trucks!

Dennis Millward

Nice clean truck. Easy to rent and drop off

Bradley Gingerich

My wife and I are owner operators of BK Custom Coatings in Brantford. We use Pencar Rentals on a Regular basses ,we do a lot of collision work and when our customers need a replacement car we turn to Pencar first, there staff is amazing, they always answer the phone and greet you with kindness. More importantly is that they always have vehicles in stock , never once have they let used down, there cars are new and in great condition. Thanks again for the amazing service, Brad And Karen BK.

Karen Vieira

So glad Discount Rentals in Brantford did NOT have a car available when I needed one last minute. Dealing with Pencar was AWESOME. The ladies were great, picked me up and dropped me back at the garage. Loved the Camry I got. Ready to trade my car for it!

Bob Barnes

Rented a moving truck Clean and well maintained Good value

aaron penrice

Hey Don, We are sorry to hear about your experience with your rental. Unfortunately, you did no in fact rent off of us at Pencar. The good news is that for your next rental, be sure to come visit us and we will promise you are only charged what you think you will be charged. Additionally, if something should happen again with the keys on our lot, we will unlock your vehicle free of charge. All the best Aaron Manager at Pencar

John Paul Mannella

Unfortunately we did not have the opportunity to use their service, because it was our fault waiting until the last minute and having no availability. The reason for the 5-Star Review is because this company spent so much time, going out of their way, going above and beyond, to try and accommodate us over the holidays. The lady who answered the phone was truly remarkable; so passionate, compassionate, and empathetic to what we needed. If they put this much energy towards a client that hasn't used their service, I can only imagine the treatment we would've received had we did use their service. It is my great pleasure to recommend this business, and I look forward to using them in the future.

Enoch Dias

great service, great rates. The phone operators are so kind when you call them. I would absolutely recommend this company over Home Depot, Uhaul and others. So Good. Thanks so much guys!

S C (Slc)

Truck was comfortable and clean, service was excellent and they really do have the best rates in Brantford.

Randy Hanson

Awesome people

Claudio D'Andrea

Jim and Patti are always great and easy to deal with, Top Class group and rental cars!

Jackie

Great service

Anonymous User

They either don't answer their phones or they'll answer and not say anything then hang up. Makes it difficult

Stephen Courtney

Great place to rent from

Jerry Penner

Friendly, helpful, good prices.

Nolan Myers

Can’t say enough good things about these guys The Staff is very friendly, professional and always open to answer any questions or concerns you may have no matter the issue. there rental vehicles are always super clean and ready to go at a moments notice. And there pricing is very competitive!!

Karl Morris

Great service would recommend. Nice friendly staff who picked us up and took us back to the place we were staying.

Brian P

Drove maybe 15km with one of their vehicles....charged me $20 in fuel. You have got to be kidding me.

Chris Crocco

This company is excellent. After I was messed around for 2 days from an other company. The people at Pencar were able to get me in a car in as little as 2 hours .Then they drove to my house, picked me up, and drove me back to their place to sign paper work. We then had to have our rental longer than expected and my wife needed to take a driver's test. It wasn't a problem. Very good company I will go there again. With or without insurance company.

Will g

This rental agency is amongst the best, would highly recommend to anyone

craig benoit

Stand up company, helped me out big time today! Thanks pencar and staff.

Teresa Marshall

Awesome place to rent a vehicle, friendly staff

Kevin Cassidy

Great all the time

Juanita Hayles

I got excellent service greeted professionally as I entered Pencar . The staff is friendly and professional and at the same time treated us like family.

Jeff Watson

Accidentally locked the keys in the truck when I returned it and got charged an extra $30. That pretty much sums up how things are run there.

Joyce Sutin

Bought a rental car from them 6 years ago and it's been excellent and still going strong!

Tj Codack

Friendly service! Reliable, always accommodating!

Katrina Krall

Amazing staff. So helpful and friendly

ifeoluwa kolade

Hi, I was at Pencar on Friday 08/09 to enquire about car rental but was nicely told that cars can only be rented with G license so I could not rent a car as I have a G2.