Reviews of Hertz Car Rental - St. John's Airport (Rent Cars)

Rob Vaillancourt

Wanted me to sign vechile condition form before I inspected for damage. Windshield wash tank was empty, had to purchase windshield was. You would think they'd ensure the windshield wash tank was full before renting.

James Riggs

I read the other reviews, but my experience was OK. My advice if you book - call them when you arrive so they send the shuttle or just walk the 15 mins, they will also get your paperwork sorted ahead of time. Quick walk, no line, and my car was less expensive than all of the other rental agencies. Not the most convenient but worth it if you can get a good deal.

Stef Budai

Great dealership, lots of different cars to choose from and close proximity to the airport. Cars were clean and dent free/damage free!

Mark Maizonnasse

Friendly staff, great vehicles!

Ridoy khan

I was very impressed with the warmth and hospitality of the reception here. I got a great price on the vehicle, but felt very satisfied by the whole experience.

Samantha Margis

Worst customer service I ever seen. Feel bad about I have to give them at least one start!

Matt McLean

Had an excellent experience here being looked after by Tracy. She exuded warmth, positivity, and joy in helping me find a car during a very tight circumstance. Very helpful and on top of it all, appreciative amongst the rest of the great staff. I loved the car, rented it for a fair price, and had a wonderful time in Nfld. Hertz is the place!!!!! Thank you Tracy

Matt McLean

It's a shame it's off-site, but super easy to get there. They have a shuttle, or if it isn't available, they covered our taxi. You only need to call when arriving. Car was very nice, and very clean.

K & T Hoskins (StarWars81)

Fantastic service, great rental with helpful staff

Zac Konings

Very good service ????????

Pauly Schiavone

Yes, this is an off-site rental location, but the shuttle was easy and efficient, the wait both to pick up and return was zero, the car was exactly what was requested, and the service was top-notch. None of the usual drama trying to coax you into a free gas-guzzling upgrade or waiting 20 minutes for the shuttle to pick you up. Tracy and Shane were both extremely courteous and friendly in getting us on our way out the door and back to the airport. Impressed.

Natalie Oldroyd

THIS AIRPORT RENTAL IS OFF SITE and only opens at 7 am so have to take cab (if they ever arrive - no UBER) to airport for early morning flights. Will never use again.

Tyrone Wheeler

Amazing customer service! Quick, easy and great value!

Tyrone Wheeler

I was very impressed with the warmth and hospitality of the reception here. I got a great price on the vehicle, but felt very satisfied by the whole experience.

Luke St. James

Mediocre at best. Be warned you have to take a shuttle from airport. Rental was meh.

Lance Valcour

The staff are extremely friendly and helpful. They make it a pleasure to do business with them.

Leo ZHANG

They went above and beyond for me. I had issues with Priceline which I used to make the initial booking. The local office here went above and beyond to fix the issues and make my entire experience as easy as possible.

Alan Thygesen

Very friendly staff!

Ona Broadway

Had issues with returning a vehicle that did not have a full tank.

Rob Armstrong

Need to take a shuttle, rented there 3 times and every time it take a will to be serve. Next time I will take an other compagnie...

Paul Maher

Excellent spot to rent a car with very good rates .

Samantha Unicorn

Came in this morning on a very early flight. No issues with prompt shuttle service. Most of all, Tracy made the check-in service very easy, smooth and fast. She was extremely friendly, professional, down-to-earth and efficient. She is an asset to your operation and will rent again based on my experience with Tracy. Thumbs up!

frank b.

BOOK ELSEWHERE. Hertz YYT lacks even basic customer service. When I called to ask to have our daily rate corrected to match our online confirmation and to also complain about a hidden cost on my invoice and request a return call from a manager who had the ability to authorize a credit, the reply from the Hertz YYT agent was "so, you don't want a call back from anyone then, right? No one is going to call you back". When I spoke to reiterate my request, the agent kept talking over me, repeating that no one was going to call me back and that she was going to hang up on me: a statement and threat that both turned out to be true! I'm not sure that this agent is aware that she is in a service industry and should perhaps consider dialling back on her outright disdain for customers. The fact that she obviously couldn't cope with a frustrated customer is absurd. That she clearly found nothing wrong with her treatment of a frustrated customer is frankly appalling. How is this acceptable?! This on top of: *the location having no record of the child seat we booked online (which appeared on our emailed confirmation) *15 minutes at the counter at pick up and having to provide Hertz discount codes and related details (again, all on our confirmation) and they STILL billed us incorrectly for the daily rate, on top of the hidden, unexplained charge noted above *Hertz's main customer service line (and trained agents) being unable to view any information related to this location and thus having to transfer me to the incapable employees at the YYT location Foolish to have not booked with National Car (whom we have used at YYT in the past and been quite pleased with). I would have thought that a global company such as Hertz would be both more professional and capable, regardless of location. Corporate standards are hardly being upheld in St John's, NL. Horrid experience.

Aneki Nissan

Stay away from these amateurs. Booked a car 3 weeks in advance and even though I am Hertz Gold they did not have a car for me when I arrived. I heard of two other persons that got the same treatment this week. Moreover Hertz is one of the few that does not have a counter at the airport, which is a joke. Enterprise Car Rental bailed me out on this one, grateful for their excellent service and car fleet!

Kristian Noonan

It's a shame it's off-site, but super easy to get there. They have a shuttle, or if it isn't available, they covered our taxi. You only need to call when arriving. Car was very nice, and very clean.

Ralph Mueller

Was not there !!

mfrenchnf

I was a bit shaken due to the previous reviews, but everything went well for me. They had my car ready and the service was good. The only downside is that they don't have a desk in the terminal, but their office is just a few minutes away if you walk. A shuttle is also available.

Martin Boersma

No issues. Car as expected.

Evan Edwards

Had great experience with the gentleman Joyanto. He was helpful and gave us the best deal.

Late Laite

No issues at all. Car was clean and ready when we got there. No trouble booking. Staff was polite and friendly. Return was just as easy as pick up. Will book again for sure!

Arman Ali Ayman

Price is like the rest of the car rentals love their drop home service.

Mike Freeman

This place is very disorganized and you wait a long time for service. Not recommended.

Nick Moore

Great service by Shane. Extremely polite and helpful for directions. Would highly recommend.