Reviews of Budget Truck Rental (Rent Cars)

Rachel Moreau

We booked a moving truck nearly a month in advance to move to our new home. Upon arriving to pick it up they told us that they truck we were assigned is missing, the person they rented it to last night cannot be contacted and has not returned the vehicle. So instead they gave us a different truck that was 10 ft. smaller. We had to throw away some furniture in order for everything to fit. They offered no discount, reimbursement, or other solution. Very dissatisfied.

Mo Abdalla

Great place . They upgraded my rental for free

Melani McKenzie

Always friendly and professional. Great service!

Macey Starrett

Terrible customer service reps . Very lazy and do not wanna satisfy customers

Todd Farhood

Have been renting vehicles from the Barrie location for the past 10 + years now and always have a good experience. The pricing is good and the staff is very friendly as well.

Amanda Hawke

George was extremely helpful and courteous, the vehicle I rented was for 4 days and it was very clean, ran perfectly and the price was very easy on my wallet. The pick up and drop off times were perfect as I live an hour away from them. I will definitely rent from Budget again.

torontochap1

Nice people, nice Avis cars.

Shawn H

Pleasant experience at the counter

Jeannine Bjornson

Jason's customer service was outstanding. Very pleasant experience, I highly recommend.

AshleeSeeks

I called this rental company and arranged to rent a pick up truck. I said I needed one with a trailer hitch as I was towing a tent trailer. I was told this wouldn't be a problem and arranged pick up for the next day. We packed all of our gear and drove all the way from Wasaga Beach only to be told we were in fact not allowed to tow anything with their vehicles. We wasted 2 hours of our day and gas in our vehicle back and forth to Barrie. I am disgusted with this situation and with the obvious lack of knowledge of the staff. Thanks for wasting our time and money.

Barrie Etter

Always been friendly to us and clean vehicles. Cheapest I found on the island. just remember to book in advance.

Jennifer Kirschbaum

Do not rent from this company. They overcharged me by 290.00!!! I had a confirmed price and reservation online. The never honored that. They will rip you off!!!!

Paula Q Clarke

Awesome! Great service, great owner !!! Never any problems with car rentals..will use Budget everytime at this location :)

Ben Kim

Came to pickup a car and this place wasn't even open. Posted their labour day hours 9am -> No one here to open up shop

Humberto Domingues

Amazing service. Prices are awesome. Great experience. Great staff.

Lisa Hynd

BEWARE DO NOT USE... Do yourself a favor and go to enterprise. Horrible experience, miserable front desk and terrible car

Danielle Davids

If there's a line it's incredibly slow. Be prepared to wait to pick up your car. Once you make it to the desk, staff are friendly and helpful. Good prices!

Barrieadventuregirl

Very good service. Good variety of cars to choose from. Open Sundays which is a bonus.

Mark Shaw

The customer service is horrible both on the phone and in person. They can’t even answer a simple question; “how much would it cost to rent a compact car per day?” Eventually the moron just hung up the phone. No worries, I got a better deal at Avis.

Michael Solovyov

Horrible..Horrible..Horrible.. was a nightmare to try and deal with. Renters beware.

Mark Mcnamara

Pearson Airport Terminal 1. Upgraded my reservation to Full size. Thank you!

samanthagxox

Called asked if they had something. They didnt have it so he just straight hug up just before i could finish my sentence. Customer service 0.

Jim Lowe

I recently had to rent a vehicle while our van was in the shop. The fellow at Budget (I can't remember his name) was great to deal with and the car was better than expected. I hopefully won't need to rent a car again for a while, but if I do, I will definitely use these folks. Awesome customer service!

MannequinMedia MannequinMedia

These guys did me a real solid this morning. I've rented three times this month with no issues; very accomodating folks.

Titilayo Olayemi Akinsola

Awesome service

Chantel L

Great experience. Top notch customer service, just realized this location is only for flights. Thank you for accommodating us. ❤

DJH GSH

First class people, great cars at the best price. If you want something else go somewhere else.

Dominic Ouellet

Bad customer service... Impolite.. that's one thing to tell me you don't take my CC but there is a"professional" way to do it.... Went elsewhere with my money where they were happy to take it..... Will make everything in my power to make sure anyone that ask me for suggestions that they go anywhere else

Karla Varella

Amazing and friendly customer service. Good price

Jeffrey Carver

Great service and price

Maria Procopio

NEVER RENT FROM HERE. Not only did this place say be back in 10 minutes. I waited from 9:45-11:20am for the be back in 10 minutes. They covered the number to call them at and when they both came back with timmies in their hands they both laughed at me and the other people standing there. They said “hope you weren’t waiting long” . This was the worst customer service. No wonder they make their rentals cheap because they know that’s the only way they are getting business . The “cheap” rental I received also had the red caution light on the full time as there was a problem with the engine and no windshield wiper fluid. When I called to ask the man said “oh just go buy some” or “go to another budget and they will give you a new car” budget I will never ever no mater the circumstances rent with you ever again. Please be aware these guys who work there are the most unprofessional people.

Aman Jatana

They charge me full extra day for dropping car 2 hours late . Rip off Be aware guys . They say something else , they they show you time on computer. Not going back at all 0 points

Gavin Steiner

Awesome service!

Adil

Jim Jamal was a gem of a person, offered me the lowest rate at the locality and even had a car when no other rental company had one because of the snow.

Sue

My car was not cleaned out properly - old cheese under the driver's seat, used napkins in the doors and crumbs, hair, misc, under the whole back seat area. No apology or compensation.

Dylan Tyrer

I was surprisingly pleased with my Camry. Guy at the desk was very helpful and understanding when there was a mix up with the deposit. Car was clean and pick up/drop off were quick and easy. My deposit was returned quickly. Will definitely use this location again.

Andre Sad

We received exceptional customer service by Claudie. She did a great job, will make sure to rent from the same location again in the future.

Paul Lefebvre

Nicle and dime you to death.

Zak A

Extremely unhappy with this location. The guy Brad is so misleading, he will tell you things which are misleading, so please don go to what the says, and later on he will say please contact 1-800- BUGDGET to get you complain solved. I wish I could give a zero stars to him for lying. He said our location will be closed on the Labor day, so you can return anytime on that day, and you wont be charged extra, but turns out he put a charge on my credit card for extra day, and now claims he did not tell us this, and now asked us to contact help line. This location gave me worst experience, and I will not recommend this location of budget to anyone. If anyone happens to go please get all details in written in advance from this guy Brad, as he is misleading and not accurate.

David “The Aliq” Aliq

Overall a great experience, there is room for improvement on the availability of the cars & perhaps a "face lift", business looks like it needs some renovations.

Dustin Stuyt

Service was excellent!

Felisha Hansen

First time renter, had confussions as to why I was being charged huge extras for over time, which was not explained when rented. I came almost 2 hours before my flight to return my vehicle so I would have plenty of time. The ladies working got quite ignorant with me when i asked why the charges were more then when i booked and would not be according.. I will never rent from budget in Comox again. And have planned 2 more trips back here this summer alone.. I will be coming a formal complaint against the workers as well as customer service was completely unacceptable upon drop off.

Mr and Mrs H

Great people. New, clean car. Quick, friendly and helpful.

Brad Stager

Much like a previous reviewer, but on returning the vehicle: when I rented, I was told the office would be open until 2:00pm. I arrived at 12:15pm to find a sign on the door that read 'Back At 1:30pm.' This just added to the frustration of why I had to rent the vehicle in the first place - my own vehicle broke down in Barrie on our way back to Gravenhurst and had to be towed and repaired. I needed another vehicle to drive until the repair was finished. The only thing that will make me a happy customer would be if they offered me a free ride back to the location of my repaired vehicle. We will see. P.S. So, when I returned, the young man at the counter, Matt, a 12+ year veteran with Budget, listened to my story, apologized and then offered to drive me the 10 minute trip to the location of my repaired vehicle - awesome! I would go back to deal with him again. Thanks!!

Jessalyn Kerr

I rented a car for 11 days with budget car rentals in Ontario Canada. When we first got into the car we noticed that the car was low on gas and processed to tell the attendant. As we were in a rush we didnt notice the state of our vehicle. After a few hours we noticed that was fur and hair in the back seat, crumbs all through out the center consult. There was someone else sunglasses in the roof holder and garbage in the glove box. There was candy under the window button And nuts and bolts all over the trunk When we brought the car back to the budget, the attendant seemed unchanged about the state of the car. He gave me a 20 dollar discount.... We had also emailed the company and they sent a generic apology. Do not rent from a company that could car less about cleaning there fleet during a pandemic!!!!!!

Lionel Dudziak

(Translated) Excellent rental agency, I recommend (Original) Excellente agence de location, je recommande

Sam

Be sure you flight isn’t late or your delayed for any reason. The staff here does not stay at the location and even if you have a reservation you will need to call them and then wait for them to travel back to work.

Nick Carrillo

I had an ok experience here. Staff need to be a little more professional and pay more attention. I personally wouldn’t go back again.

hamed kamarehei

Dealing with Jim was excellent and I wish all customer service was provided like his .

Colm Oswell

Service was fine. Until they did not honor the rate originally quoted. Months later I received a bill for over $100. I have been months trying to deal with this and still have not been refunded. The manager was has been very rude unhelpful. I bet there is a better place to go.

Deanna Johnson

My favorite car rental in Barrie is Budget. Matt the attendant is the best. He always goes above and beyond to satisfy his clients.

Dylan Weller

Just brutal. Booked a small economy car, arrived and they said they had no cars to rent me (despite a packed parking lot). They instead gave me a Jeep. So rather then burn 5L/100km of gasoline, I burned 14L/100km, cost me nearly 2 times the money in gas and the ferry was more expensive. I brought this concern up with desk staff and they went on about how it is a "free upgrade" it was a huge downgrade. Very disappointed and wish I had walked over to Enterprise to see what they would offer. Likely won't use Budget again. I come here quite often.

Christine Montgomery

Excellent service each time we need a van!!

Stephanie

Not sure what the point of reserving a moving truck is, if when you show up and there is no truck for you. Or any record of a reservation when you actually went in to reserve in person. And instead directs us to u-haul. If I wanted to rent from u-haul I would have booked with them in the first place. This left us in a bind and now moving with 5 cars instead of the moving truck we reserved. Seeing as It looks like I’m not the only one this happened too, clearly something needs to change.

Jan Lipkowski

Reserved vehicle for a large group, called twice to confirm it would be available on the specific day and time, reservation was confirmed by budget -twice- and still on day and time of the reservation, the vehicle was not available. Absolutely do not trust this company with your hard earned money or vacation time. They will not honour your reservation and will feed you excuses while avoiding all responsibility.

Emile Perusse

Short review: Booked a moving truck weeks in advance. Day of the move, we went to go pick up the truck. They didn't have a truck. The guy told us they would take care of it, and that they'd call back asap. They never called back. -------------------------------- Longer review: This was one of the worst experiences we have ever had with a business in Barrie. Not having the truck aside, the complete lack of professionalism was incredibly frustrating... and honestly a little confusing. We will never deal with Budget Truck Rental ever again, and I suggest you avoid them as well. They didn't open on time (8 am). The guy working that day was 15 minutes late, arrived muttering and swearing to himself, and opened shop without looking at us, greeting us, or inviting us in. We went inside and told him that we were here to pick up a moving truck that we had reserved. He immediately got defensive and awkwardly gave us some long story about how hard the morning has been for HIM. Long story short, the truck broke down the night before our booking (what luck eh?) and he's contacted a mechanic to come fix it. We asked if we should stay and wait and he told us that it might take a while. So we asked if we could wait at home and if he could call us back when he had any news, and he suddenly became a lot more pleasant and said that would be better. After not hearing back for over an hour we called back and he was dismissive, but still said he'll call us when he knew more. He never called back. We instead did the entire move with the help of friends, a carload at a time. What should have taken a couple hours took us the entire day. If the truck ACTUALLY broke down the night before our booking, we should have been warned the day it happened. If you say you'll call back, you need to call back even if it's bad news. If something goes wrong, calling to apologize goes a long way. Even if we are going to be disappointed, that doesn't mean you should completely give up on us as customers. And maybe, you know, be an adult and own up to the mistake instead of acting like an awkward, moody teenager who knows he messed up but is angry at you for noticing.

Tom Terrific

My thanks to Austin and Lisa. When my rental arrangements made through Costco somehow got mangled in the translation, so they and I were trying to work out how come the cost seemed to have risen so much, they stuck to it, figured out the glitch, and made sure I was happy. Good work and willing to go the extra mile (or kilometer). I'll be sticking with Budget.

m brians

Not very happy, charged double for last 2 days after asking for insurance, to be sure I was covered. $102 for 1st 2 days, 191 for last 2 days??? Burned

Darren Nelson

I have never had worse service in my life. They have no idea how to deal with RBC Avion voucher. Now I have to spend hours to try and get my $1040 back that was already paid by points. It seems that this is the only airport in all my travels that are not trained to deal with this and do not have the computer technology to see that they where already paid. So it seems like a criminal offence to get paid $2080 for a $1040 rental. I am looking in to this as a option since I can get no help from anybody from Budget car rentals. Very unhappy customer and I would never give them a single star, but you have to otherwise it won't post

Philip C

Got a good car in a very reasonable price for 2 weeks

Italo Coletta

Awful people non existent service

Kirk Wall

Friendly, courteous staff. Didn't feel like just another transaction.

Cheryl Steidel

Really good service, clean vehicle

vanessa gosson

Horrible place

Scott Barnum

Excellent service. Jim the owner is terrific. Always helpful. Cars are always good. Reliable. Any issues ever come up they are swiftly resolved. Renting there for work over 8yrs. They always meet my expectations. Highly recommend. They are my GO TO GUYS.

Karen & Lee Johns

We needed a car quickly and Budget was the only outfit in Barrie willing to hustle and get us a car. Jim (Agency operator) and Matt could not have been nicer or more accommodating.

colin barnes

Expensive, but this is due to lack of cars in all hire fleets not just budget

Ken Whiteside

Great service!

Write Tome

Good service and well maintained cars.

Kylee Nascimento

Extremely pissed off at this point. Came Friday to reserve a car with my hubby, to which the owner told us that it would be here ready for 9am for us to move when they opened. Sitting here now since 9am and the store is not open and have called and left messages and no one has answered. This is horrible customer service, as well as the fact that now we don't have a truck to move our house over. This is unacceptable!!!!!! I'm pregnant and 4 days overdue and we are trying to get our stuff moved into our new place as we just got possession...how can a store online and at the door say they open at 9 and then about an hour and a half later still not be open and not have the decency to even call or have a message saying why. We are not the only people waiting there are multiple people here waiting for their reservations and also wondering why this place isn't even open!!! No excuse!!!

Bell kins

Awesome place to rent a vehicle. I will use these guys again for sure

Stephane Goulet

Budget in Barrie was a real life saver, especially Matt the attendant who went above and beyond by finding me a car that could do a one way trip to the province of Quebec. When all other rental places including in Toronto were issuing a straight « no », Matt who initially had no car available went to the extent of locating a car for me and calling me back with the good news. That was a call I never expected to receive. Again Matt, thank you so much!

Julian Williams

Recently rented a car with no windshield fluid.