Reviews of Vancity Car Rentals (Rent Cars)

Lazz Wylde

Great service. Honest and friendly. I regret that I didn’t get the names of the two men who set me up but everything was prompt and honest. Real people that saw me and treated me as a real person.

Myra Danks

Very good service, for my first time driving abroad the staff made me feel extremely comfortable and placed me into a very nice dodge charger which was white with grey interior. They took their time to explain the road signs in Vancouver and greeted me with a smile not once , made me feel comfortable and the price was very reasonable. They dropped me to the airport at the end for free of charge. would certainly rent from here again.

Noa Amelia

Was happy with the fast service but the car they gave me had problems and was very dirty! The driver door handle was broken and I had to rill the window down each time and open it from the outside and there were sunflower seeds all over the floor. I probably will use them again but I hope I get something more reliable next time l.

Tablin Anower

We don't normally rent car however this car rentals service was very good. We got a Nissan Rogue for a good price.Without any hesitation my next rental will be from here again.

Jane Reed

We had a great experience with Vancity car rentals! They where very polite and professional and meeting all our requirements, all on time and precise, absolutely immaculate and fast. And when I forgot my phone in the car, they sent it back to me immediately by Canada post. We will only use them in the future, as they are the most reliable, polite and professional rental company in Vancouver.

Ryu Fouda

Thank you for the flawless car and great customer service. Not sure when we'll come back to Vancouver again but the least I can do is leave this review and spread the word. Waaaay to go guys! Ryu

Greg Holmes

Turned out not having the booked car but they replaced it with a more expensive option at no extra cost. Friendly staff. Happy with the service! - special thanks to Omar

Paul Rodriquez

Very helpful customer service. We (my wife and I) booked the car, bur he offered us so many other alternative options. And was so patient with all of my questions. I did rent a car many times in the States,, Europe or Canada, I've never got such a attention and easy going. The car I got, was clean inside and out and had it for fourteen days and no problem.

Terence Jones

I rented a car from these guys last year. No-one was manning the desk which is in the lobby of a hotel and had to wait 10 mins for them. It took 20 mins to finalize the paperwork & despite the car being booked the car took a good 10 mins to arrive outside. When it did it was really heavy rain and dark and the car was covered in rain. The car was running on FUMES!!, literally the fuel warning light was on despite me being told it would have a full tank (but I hadn't paid for that in advance like some places). The car spluttered the last 1/2 mile to the nearest fuel station which being downtown Vancouver was 5 miles away. When I brought the car back the guy pointed out all these marks and scratches which were missed on his initial inspection (which considering it was really heavy rain and dark you wouldn't see!!). However my insistence that it was really heavily raining the night before (which he remembered) and my comment of "Anyone who knows anything about inspecting or buying a car knows NEVER to do it in the rain as it hides loads of paint flaws". He said he'd "Let me away with it". Why 3 stars instead of 1, well the car was tidy, the car was cheap (easily 20% cheaper than the nearest competitor for the same class of car) and the guy at the desk was helpful despite the delays. TBH I've dealt with worse car companies and tbh you get what you pay for. If I'd have paid the 30% more at one of the big 4 companies I'd have been RAGING to wait 40 mins for the car to get it with 1/2 gallon of gas and to be accused of damaging it. As it is you pay less and you need to be content with less.

Natosha Jacobs

This was my second time with this rental company. Ron, the service clerk was very polite and accommodating. I had to phone a couple of times because I was running behind my scheduled pick up time. No problem with him. I was also a half hour late, no extra charge. The first time I got a brand new Honda Civic. The second time was an older model but was clean, drove well, no issues. Thank you Ron!

Via A

Excellent service and support. Was held up in traffic from Whistler going back to Vancouver . They were very accomodating and waited for us till late evening for the return and gave us a ride back to the airport . Will recommend to anyone who wants to rent a car in Vancouver. Car was new and in good condition. Helpful and friendly and we loved to rent from them.

Aakif Saffry

Thank you for renting out to an 18-year old. This place is very convenient as they’re close to my apartment and they have free overnight parking ????

Adela P

Great service

Florine Malone

I use Vancity car rental Services regularly, their service was always great and the rental agents are all very helpful. I always got brand new models cars . Highly recommend.

Melissa Lavoie

A great experience - would highly recommend. They sent a confirmation email a few days before my reservation with complete information and instructions about what to do after arriving at the airport: very reassuring. Called them for a ride from the airport to the rental agency, and they came and picked me up. Had to request a minivan to pick up my whole family, and they complied. Staff were very friendly and helpful. Dropped us off at the airport in our own car so that we didn't have to transfer luggage again. Top notch service. Great, clean car. 10/10. Thanks, guys. Helpful?

Steve Woolf

Customer care can't ever get any better than these guys! Wonderful experience and very pleasant to deal with the agents. Great company overall.

Vincent Prince

I saw a few good and bad reviews, so I was like I'll give them a go, Well the night before i was ment to rent my car the called at 6pm and told me that they couldn't rent me the car i booked so i was like ok, they offered me another car instead so i said ok done. The morning of the pickup, I went to the office and they guy was 15 minutes late and didn't apologize for it just went on like normal. Then he tells me that my pick up time isn't till 2pm because the car that i was offered instead that was the time it was due back and i know and confirmed the booking 3 days in advance when i made it for 8am in the morning. No one informed me of the time change. I just walked out and told him to cancel my booking and went around the corner to budge rental car and paid a little bit more but got what i wanted. So in the end you PAY for what you get! I warn people to stay away from this company. Go with the big guys and save the headaches.

Felix Walker

Friendly staff, reasonable rates and I got a new car just under 1000 clicks on it. Great experience overall. Recommended!

Renato Castilho

Outstanding service! I’ve booked a car twice this month. Thank you guys!

Robert Heffren

Always a joy to rent here - fast and seamless experience. The two full-time guys are pros at their job.

j d m

We had a very good experience with vancity car rentals. Actually the only car rental that would help us without a credit card. They stil had cars while the bigger firms had none available for the upcomming days. Our dutch debit card did not work so we where able to make a cash deposit. Friendly personal and a decent price for the car. Would recommand this place to friends.

CLEMENTE GUTIERREZ

(Translated) VERY BAD SERVICE, THEY ARE NOT RESPONSIBLE FOR RECEIVING THE CAR, DELIVER THE CAR ON SUNDAY AT 8 NIGHT AND TALK TO ME THE NEXT DAY AT 4 AFTERNOON AND TELL ME THAT THE CART HAS A RAYON. MY RESPONSIBILITY IS ENDED BY DELIVERING THE KEYS OF THE UNIT, I MAKE THIS COMMENT TO THE PERSON WHO SPEAKED TO ME, AND HE SAYS THAT IT IS MY OBLIGATION TO CHECK THE CAR TO DELIVER IT, IT IS ASSUMED THAT IT IS HIS RESPONSIBILITY, THAT IS WHICH THE PERSON IS PAID FOR I received it, they made me an extra charge to my card, apart from the 300 dollars of the deposit, another 280 dollars were awarded, if they are going to rent a car in this company, think well (Original) MUY MAL SERVICIO, NO SE HACEN RESPONSABLES AL RECIBIRTE EL AUTO, ENTREGUE EL AUTO EL DIA DOMINGO A LAS 8 DE LA NOCHE Y ME HABLAN AL DIA SIGUIENTE A LAS 4 DE LA TARDE Y ME DICEN QUE EL CARRO TIENE UN RAYON, SE SUPONE QUE MI RESPONSABILIDAD TERMINA AL ENTREGAR LAS LLAVES DE LA UNIDAD, LE HAGO ETE COMENTARIO A LA PERSONA QUE ME HABLO, Y ME DICE QUE ES MI OBLIGACION REVISAR EL AUTO PARA ENTREGARLO, SE SUPONE QUE ES SU RESPONSABILIDAD, PARA ESO LE PAGAN A LA PERSONA QUE LO RECIBIO, ME HICIERON UN CARGO EXTRA A MI TARJETA, APARTE DE LOS 300 DOLARES DEL DEPOSITO SE ADJUDICARON OTROS 280 DOLARES, SI VAN A RENTAR UN AUTO EN ESTA COMAÑIA PIENSELO BIEN

THN Hearing and Balance Centre

I noticed a lot of people have mentioned how slow they were. Slow was the best thing I could say about them! They gave us a car with all kinds of problems and they refused to acknowledge this or refund us even though when we took it to Nissan the service department there acknowledged that there were problems. He told us we could drive it providing we drive it "hard". That is, don't slow down, don't stop and for heavens sake do not try to accelerate. I am surprised the Holiday Inn allows these crooks to operate on their property.

Yazan Al-Asad

Put our lives in danger. The agent told us to continue when the car showed warning message. In the end, car stopped in the middle of the highway and we couldn’t move it to the service lane amidst heavy rain and fog. The company did not take any responsibility and said it was our fault. They handled it in an extremely rude, irresponsibly, and unprofessional manner.

Steve Critchell

Amazing service , I have rented from them over 5 times and it’s been the easiest process ever. I highly recommend Vancity car rentals for the best car rental experience.

Aarohi Singh

I cannot imagine being ripped off by nicer young guys than the ones at van city car rental. But in all fairness, I guess if you are going to charge around $800 for a car rental for what amounted to about 50 hours of car rental, it makes sense to be nice about it. One of the gentlemen working there even suggested that it would have been the same price if we had rented the car for one day less O_0 ... Yea. They shamelessly took advantage of my family when we were in a pinch and insisted that they also actually had the lowest rates. Of course, they were very grateful and let us know we were very welcome to use their services with a smile and a handshake when we left. BTW, the free GPS they included in the deal was next to worthless.

Angela Velasquez

I would like to say that Vancity Car Rentals is the best rental agency in Vancouver, B.C. Ron and all of the staff are extremely friendly and always show 100% customer service. I have rented from this agency many times and I have never had an issue with them. They also have tons of beautiful cars and a wide selection of cool models. I highly recommend this agency for anybody looking to rent a vehicle. Thank you so much guys!!!

Andy Wright

Was interested is renting a Mustang convertible for a day in July. Found these guys online advertising in red bold font a rate of $109.95/day for a 2016. I reserved online only to receive a reply saying that the rate was actually $159.95 for the same car and date. Their response was "There's a note just below the reservation system that says about the price variations." What a joke. Save your money for a company that has honest, ethical business practices, not petty Bait-and-Switch tactics.

Ebony Godwin

Best car rental experience , costumer service was over the top , better experience than any other companies I dealt with before .

Stella Cho

First time visiting Vancouver and I didn’t know you needed a credit card to rent a car here at all major rental companies. Glad to have found these guys - they take debit cards. Car was new and service was good! Saved my trip

Sarah Holland

We booked a flight departing from Abbotsford and these guys were able to pickup the vehicle for a small fee. Grateful for this special service on a short notice!

Cm Finesse

My family and I were planning to rent a car to drive to Kelowna. We ended up getting a nice SUV from Van City. Lots of space for all our luggage. It ended up being a nice drive and we would definitely rent this SUV again

Zouhair Benchiker

It's a perfect experience in this company . The employee Ruzeen is very nice,helped us parking car,and gave us many advise of driving in Vancouver and where to go .the car was fine.looking for next time in the summer .

Melissa Amaral Varjao Pedreira

Unfortunately, I didn't have a good experience with Vancity Car Rental. Firts of all, when we searched the prices, on their website was showing the price of $ 19.99 and they said that it was wrong and they didn't have anything on that price. Second, they offered the service of pick-up, but at any moment they said this was going to be charged. Even on their website, it wasn't saying that in our case it would be charged. When we arrived there to pick-up the car, there were lots of extras fees that made no sense to me, like the pick-up fee, an extra fee for paying with my credit card and using the insurance from my credit card and so forth. At the end, what was supposed to cost $ 29.99 plus taxes, was over $70 the final price. Anyway, as we needed the car and we were already there, we decide to take the care but some fees I refused to pay. The car was wet, smelling bad and the lights for the seat belt and the airbags were on, so I don't know if those were not working properly or what was wrong with the car, but I truly believe that a car shouldn't be rented if has any kind of problem, specially related to safety. So, my overall experience was not good at all and I don't recommend this company.

Azan Malik

Reliable cars and service. Manager is very friendly and cares about his customers . Highly recommend Vancity car rentals .

Thi Haa Belgica

Horrible, horrible, HORRIBLE... we were given such a bad vehicle we thought we were literally going to break down at any moment, breaks were making a rubbing noise and was shaking every time you stepped on them the car was dirty with old food residue, tires were slipping like crazy in just light rain. I believe your life is worth spending the extra few dollars at another rental company. Don’t waste your time.

Katrin Klaus

Nice rental experience... Cheers from Germany

Niki Pham

Very unprofessional. My boyfriend and I called ahead of time to reserve a car, but ended up waiting 45 minutes when we arrived. We were second in line but the worker decided to help someone who was behind us and told us he was a "priority". The worker spoke very rudely to us.

Ayan

Great cars at a great price. We use Vancity instead of the car share programs as the price is right and it is more flexible . Agents are runs very helpful and friendly. Highly recommend Vancity cars Vancouver .

Audrey Speigner

This was the only place in town that would rent to people under 22; saved my whole trip! Thank you team @ Vancity car rentals

Vedavyas Panneershelvam

5 Stars For Omar! I rented a car for week through Vancity Rentals and had the pleasure of dealing with Omar at the front desk. My situation was a little more unique than others and he moved heaven and earth to make sure that everything ran smoothly. Highly recommend! Thanks again Omar!

Josh J

Vancity is the only car rental that will accept a cash deposit in Vancouver. I rented a Mazda 3 for 5 days, it was fuel economy and a great car overall. I also found the staff to be very generous and helpful. This is the place where they don't charge you for rental accessories: GPS systems, car phone chargers, aux cables, etc. How cool is that? Thank you guys very much for the pick-up and drop-off service. I always support small businesses and see all the reasons to keep going back. P.S. During my rental, I wanted the car for longer than I had initially reserved it and all I had to do was make a phone call and let them know I'll be 2 days late. Thank you for everything! - James

Preetha Herrle

We booked a Fullsize car for 10 days on our family trip to Vancouver. Someone picked us up at the airport and brought us to their downtown office which was very convenient. We drove up to Alberta and back in our brand new Hyundai Sonata and everything was smooth. 5 STARS!

Kristina Tabackova

We were actually forced to use this company, because of the problems with our credit card. Well, my boyfriend called the company he asked about the possibility to pay with debit card and how much would it be for the car we wanted. When I came there car was actually MUCH MORE expensive!!!! It was even more expensive as when I was borrowing for four whole days from Budget!!!! and I was only borrowing car for the weekend. They do not have this natural way, that when you won't give car back on sunday evening but monday early morning it does not matter, they charge you as WHOLE EXTRA day!!!!!!! Other thing was the car, the car smelled as somebody was smoking there for goooood 5 years, even the trunk smelled like ash! Then I did not received full gas, only something BELOW 1/3 and they did not even bother to mentioned it!!! When I was giving car back, they of course did not have any problem to take "additional" gas for free, but they gave me pretty hard time to give me back my deposit on the card!!! By the time I was there, there was another customer who got TWO broken cars from them and at the end they did not have problem to charge him extra day, because he was 3 hours late!!!! and another lady who was charged TWENTY dollars for one point of the fuel scale!!!!!! Did I mentioned that they did not offer me NOTHING for the extra gas I gave them??? NEVER EVER, do not rent a car here they are absolutely NOT customer friendly and they do not even try!!!!!!

Emmanuel Moreno

Good experience.

Andrius Janušas

Had a terrible experience! They smile and at the same time try to stab you in the back and scam you! Very dishonest people from India and the cars are very unsafe and NOT CLEAN! 5 stars reviews are fake. NEVER RENT A CAR HERE.

Ingrid Van Velzen

These fellows are awesome. Friendly staff and rarely screw up the reservation.

Jeremy Root

As long as you're flexible with your travel plans you can't beat the price. We had a flat tire and the manager upgraded our car without issues. Just know that it appears there is only one employee working, so there is a "loose" start to car rental time. Also you can drop off your car after hours which made for extreme convenience!

Jag Gill

Really great service and exceptional staff. We also got a nice deal on a full size vehicle which we rented for one week.The car was very clean when we got it and the vehicle was also very well maintained. We had no issues and would easily recommend this agency to friends and family.

Docuplex Graphic & Prints Matthew

Wothout any doubt they are amazing. nice people.

Aaron Lewis

Friendly service with great rates.

Max K

This is the best auto rental business in Vancouver . Never A long line like other rental businesses, friendly staff and great rates. Cars are always brand new . Walk in, Walk out 5 minutes later with a Great vehicle . Rented this time a suv with winter tires to go to Calgary and it worked really well on the roads . Excellent prices compared to other companies and helpful friendly staff .

Jade Fitzpatrick

Being under 21, I was unable to rent a car at any major car rental outlet in Vancouver. After finding vancity car rentals online I's initially skeptical after seeing some negative reviews but my entire experience was anything but negative; the team went above and beyond my expectations to provide good service at a busy time. Rates are not cheap during the peak season but that's every car rental in this city. Car was exceptional!

James Pitcher (Jamesdean)

Terrible at there job slow slow slow And got a rock chip I'm sure was already there and now there trying to keep my deposit not impressed at all would never go here again and would recommend anyone else to do the same try anything else there no good ???????? They take my deposit don't call me about a quote for the chip not impressed would never ever ever ever go here again on this life or next! No one else make the same mistake bunch of crooks! Hate the people at vancity car rentals! ????????????????????????????????????????????

Kiana Moradi

Great experience!! I received a brand new car that was very clean. The staff was very professional and helped me with any questions I had during my rental. Overall great experience would recommend if you are visiting Vancouver.

Irina-Tim Bondarev

Great car with unbelievable price. Great customer service friendly management.

Jillian Wyatt

I rented a van for 7 people in Sep 2021 and their rental car is not a new car. When I reserved online, it was the Honda Odyssey. When I came there and did the paperwork in person, they told me it was a 2018 Dodge Caravan. However, when I get the car, they gave me a 2016 Dodge Caravan. I checked the registration paper by myself and it is a REBUILT car. It has no backup cam, no homescreen, no bluetooth. The engine light was on and the tires are not good at all. The car was clean outside but it had the smell of the others person driving before us and smell of someone just threw up in here. This is our first time to Vancouver. We rented the car to go from Vancouver to Whistler and because of this smell, we must left the windows open the whole time! Imagine you pay nearly $1000 just to rent the car 2 days and you received a rebuilt car with the engine light on and the tires are not safe enough to park on the hill? I dont think this car would pass the safety test at all. Is this a joke or something? They just charged you the money, cleaned it a bit to make sure it looks nice outside but dont care about the customer's safety and their experiences. This is the worst experience I had so far with a car rental company. You travelled with your friends, drove an unsafe car, no bluetooth to play music in the car with your friends and you must smell the terrible smell the whole trip? I am totally disapointed with the service I received!

Haytham Fareh

The guys there are so helpful and did everything they can to give what I needed. Will always go back to them for car rentals.

Dawn Ross

Ruzeen and Amaal are the best here; always with a smile. Love this place as they offer good vehicles with good prices.

Raghav Hitendra

Amazing customer services! Great choices of cars, and very cost efficient. Ryzeen & Amaal went out of their to help us out and they took their time to explain insurance and everything else. Would diffinetly rent with them again and I highly recommend them to anyone that want to have a hassle free car rental.

Payman Solomon

Terrible business! Misleading information on the website! What the website indicates costwise is totaly unlike what they actually charge you when you get there.

Natalia Anja

I wouldn't recommend this place, it definitely doesn't have the best service. The website said they had lots of cars available, I called to be sure I could get a car because I was in a pinch. When I arrived, the front desk said they only had one car left which was a full size car and I had requested a smaller one. When I got the car, not only was it below empty in fuel, there was no washer fluid, it had scratches all over it, cigarette butt burn on the seat, stains, and I don't even think it was cleaned after the last customer used it. When I returned the car I made sure I was getting my deposit back, they said it would take up to 24 hours. 4 days later I still hadn't received it so I called and after a couple of calls I finally received my deposit back.

Liam Fernandez

The guys at Van City car rental are great! This is a great place to get a car for rent when you are in a squeeze. Eric guaranteed my reservation, Razin picked me up and brought me to the office as well as gave me a thorough rundown of the procedures, and Omar gave me a great deal on the daily fees + New Driver's Insurance! They told me straight up what i would be paying for over the phone, so when i arrived there were no surprises. These guys are really helpful and they have quality new cars to take out.. Highly recommend these hard workers of Vancouver to any local or tourists in need of a car! Thanks guys...-DJ

Gordon Dick

Friendly and great service

Aditwiz Clout

Great service , great prices and nice selection of vehicles to choose from. I would definitely recommend this rental agency for anyone looking to rent a vehicle in Vancouver. 5/5

Alicia Bobbitt

Perfect people are works here. I had some problem with incorrect penalty for parking violation . Gents was help me to fix this situation with parking company . Thank you so much. Perfect service.

Gurtaran Chahal

Avoid this company. They gave me a high mileage car with faulty brakes, which I had to fix myself, at an extremely high price. The car was only roadworthy for one day of a five day rental but they refused to give me a discount of more than one day.

Maya Duvage

ABSOLUTELY WONDERFUL! Trust me when I say that these guys made my trip SO much easier! Wonderful service from extremely polite and cooperative people! Amazing price and great cars! I booked a car with them over the phone and from there, I stopped worrying because they took care of everything! I travel a lot and have rented many cars before, but this company truly knocks the ball out of the park!

Sandra Cheung

I would give 100 stars if I could... Amazing first time car rental experience for me. Mistakenly left my purse in the car. They immediately phoned and let me know before I even realized. There's no reason to go anywhere else. Thank you! Thank you! Thank you!

Thiago fraga

Great treatment with clients

Ali Ajmi

(Translated) I recommend it easy and they do not have complexity and reasonable prices (Original) انصح فيه سهل ولاعندهم تعقيد واسعارهم معقوله

malvika gill

We walked into our rental agency and 20 minutes later we drove away in a beautiful Malibu. Vancity Car Rentals is the best agency in Vancouver to rent cars. Best prices and fast service.

Jérémie Pagé

We wanted to rent a 7 seaters but the car had a transmission problem so we were given 2 cars for the same price. But then we had to pay the fuel twice... they didn’t even agree to pay a part of it! Extra fees always appear from nowhere... Poor and slow customer service, would definitively not recommend that car rental agency.

Lamar Lovell

Rented with them a few times now. Every time get a lot of options of the nice cars for rent, ask for an upgrade every time (how can you say no?!). Staff helps along the way, making sure everything is fine. Will definitely recommend and I've already booked my next ride!

Francisco Cabrera

Great selection of new cars. This location is also close to my apartment. Ditched Avis on Hornby street to rent here frequently now... Dropping off cars after hours is super easy and convenient for me

Tara Barone

Great location in downtown Vancouver. Friendly staff team. Easy pick up, easy after-hours drop. Been renting with these guys for 3 months now. Always got new cars, never had any problems so far. They also have a "frequent renter" program where you can earn points & rewards.

Belinda Mackay

You won't know till you're in Vancouver... I guess finding a rental car on a Friday in this city is next to impossible. My bf and I had a change in plans so we decided to rent a car and drive to Squamish but couldn't find anything, every place we called were out of cars! We weren't looking for anything fancy but Vancity only had a Mustang convertible available but obviously it wasn't cheap. The good thing was we bargained and got a decent rate. Customer service was good and efficient, everyone were friendly. All in all it was a nice experience. Will surely come back...

Ruzeen Rezvie

Great working environment.

JIBANJIT TRIPATHY

The staff were friendly and helpful. Not only did they provide me with their great service but also took the time to help me with directions and were very informative of the city, where to go and what to do during my visit to Vancouver also i got a brand new 2021 midsize Suv for a great price .

Kay Brown

Vancity Car Rentals management and the whole team are a true lifesaver. Here's my story: Travelling from Aussie... I booked a car through Expedia (with Alamo Rent A Car) for my trip in Vancouver and when I got there I learned that you have to be over 25 years old to rent a car. Expedia didn't ask for my age when I booked the rental, so I assumed everything would go according to plan. After not being able to rent at Alamo, I did some searching around and found Vancity and they were happy to honour the Expedia rate although they did charge a $10/day underage fee. At that point, it really didn't matter - I was so glad to have found a rental. The staff were very accommodating and easy to work with. Exceptional service overall. On the other hand, I surely won't rely on sites like Expedia anymore.

James Tran

We’ve rented cars from here multiple times and they are always ready to go and well maintained. Staff are friendly and helpful.

Jeeva Reid

We booked a car and upon arrival they say they do not have our booking. We relied on them and they just don’t have any reservation for us. Terrible customer experience

Rumers Oklresa

My Wife and I rented a car for 4 days. The service we received was excellent and the staff was very polite and accommodating. We recommend you give them a try.

Revan James

Great selection of cars, Amazing and helpful staff. Would be back again

Julie Vargalui

minus 100 stars the worst experience ever !!! Crooks employees and their manager working at the Holiday Inn here in downtown Vancouver They charged the credit card for a car I canceled and they won’t refund the money back I spent 3 days over the phone and 2hrs with them at the hotel and finally the GM of the hotel got involved and in the end they refund the charge The reason we canceled the car was because was a piece of junk back lights won’t work radio won’t work and the whole car inside was burned from cigarettes this was the reason we canceled ! No customer service ever!!! Advice go and rent from legit companies like enterprise , sixt etc.

Peter Pong

Always easy and fast, decently priced compared to others

James Park

Worst place to rent a car. I have originally booked a vehicle on Saturday and Sunday so I could go to Whistler first thing in the Sunday morning. When I went to the place exact on time. They did not have the vehicle ready; worst thing is that they made me wait for 30 mins and just before they were about to close, they told me that they don't have the vehicle and they will have something first thing in the morning and they would call me first thing in the morning. I trusted them but they never called until noon so I called and they had no clue about my vehicle. I was so mad that I trusted them and the worst thing is that their manager was supposed to call me but never did. I would never rent a vehicle from this place. I strongly suggest you don't make the mistake. They overbook and see if there are any cancelations to make extra $$$.

Seys Alexa

Commendable service and they offer good corporate car rental rates in Vancouver. Kudos to the team!

S M

I WILL NEVER USE THIS AWFUL RENTAL CAR SHOP!!!!!!! I'm sure this is the worst customer service in my life. I used this shop twice, but both of time I've waited for 1 and half hours. I was going to USA,but I couldn't rent a car even I made a reservation. I was waiting for half an hour,and finally when it's my turn, receptionist said,"You are late,so you have to wait until 11:30 am". This car shop made ruined my trip. This car shop and receptionist are sucks!!!!!!!

Kate McCormack

Van City Car rentals have been great. I have rented a car from them a few times and have always found the cars to be in good condition and clean. The staff have been friendly and helpful.

Tracey Singh

Great service with a nice selection of cars!!

martin r

rented a vehicle here for 8 days, upon my return i notified the representative, that there was a problem with the gps, as when you started the navigation, the screen kept going to other screens constantly. i was told the manager would get back in touch in the next few days. after 7 days and 2 emails the manager replied, saying the gps was checked thoroughly with no faults, and even re rented without complaint. this was utter rubbish, i drove the car for 8 days and 2500km and it never gave me 1 hour trouble free, so mr eric evans i put it to you, that you never checked it, and i paid $88 for a useless gps. i replied and challenged their diagnosis, but without reply ! a very disappointing end to an otherwise trouble free rental.

Rory Underhill

Never rent here! 3 people in line in front of us all to complain for different things. Had pre arranged a price, got to the desk and they tripled it. Very rude and unhelpful manager, had to leave and rent elsewhere... which ended up cheaper too. Save yourself the trouble!!

Conner Krofchick

We rented a car for four days at Vancity car rentals Vancouver , and we are delighted with this experience. We were welcomed and fully explained everything by Omar , allowed us to ask him many questions patiently before we left.We recommend this car rental agency .

imran rahim

Mr. Ruzeen was very helpful and friendly, I was looking for car around the town and I found this company. Last minute searching and found them, They even accept cash or debit for payment . I highly recommend this company for last minute car rental. We had a fast brief description about driving rules in Vancouver Canada.

Cesar Contreras

The best place ever! Ruzeen helped us in everything! Its been a great experience! Totally recommend!

Hera Oz

That’s a great rental company and offers reasonable prices

Yugank Chopra

Omar save the day ! Last Saturday We needed a car for just one day. For some unknown reason nothing was available anywhere or at over $600. I thought it was strange that we got a confirmation from Expedia at Vancity rental when they just had confirmed they were full for that day. We went to their office and Omar was able to find something for us respecting Expedia’s price. Great service, helpful. Great dat in whistler !

Simon N

Rent from Vancity twice a month for the last two years. Reliable and accurate. Recommend!

Keith Sweeney

Van city rentals was very good, affordable and I would 100% use them again

Nguyen Giyang

Charged us for a dent we did not make. Company looking for any way to scam money off customers

Maya Huber

Seeing previous reviews, I had to write my experience as it has most definitely been exceptional. The vehicles I've hired from Vancity were always in great condition, less than 30.000 km. Staff service has also been great even on the busiest times I have walked in... And definitely recommend this location for any vehicle hire

Emily Barr

Loved using Vancity Car Rentals! They always have great service, and the cars we receive are in perfect condition and always bigger than what we booked :)

Gareth O'Grady

Rented a car at the last minute from Friday - Tuesday!! Gave me a nice Hyundai in perfect condition. I really don’t like to give amazing reviews unless they deserve it but the two guys who handled our rental were amazing .. I think there names were Ruzeen and Omar. Vancity car rentals are lucky to have two guys as happy in there jobs and professional . Well done

Benjamin Paul

It was a cool experience getting behind the wheels at vancity car rentals Vancouver. The documentation was easy and quick. The guys over there were helpful and charming. I would like to get their service again.

Alex Pun

5/5 stars. Rent from here if you want the best deals!

Richard Montgomery

Very easy to book, staff were very pleasant to deal with. Vehicle was ready when required and appeared to be well maintained. I was most impressed with the comprehensive 'walk around' inspection I was given when I took delivery and returned the vehicle. Perfect service received .

Sarah Brito

I don't even have the car yet and I would never rent here again. I waited 30 minutes for someone to arrive at the desk. It took 15 minutes for the paperwork and now I'm back sitting in the lobby waiting for the car, which I've been assured will only be another 5 - 10 minutes. The man working is perfectly nice but now I'm late and he's still at the counter helping other people so I'm not sure when he'll actually get a chance to get the car. 5 minutes has passed ....

Tania Duarte

We would recomend Vancity Car Rental to everyone for couple of resons: Car was spotless We were picked up from the train station on time, The price was very resonable We definitely will use Vancity Car Rentals in the future .

Mikayla Parker

Smooth experience! Accomodated me on short notice when no one else was able to. Will surely use you guys again when my car breaks down ;-)

Jennifer N

My flight was delayed and the staff stayed back an extra hour to give me the car. Very professional and courteous - I would highly recommend this location to everyone. Thank you, team.

Jack Liu

Bad servis

Kyle McKinnon

Great Team to work with, have used Vancity car rentals Vancouver for many times for business & Pleasure .Easy to Deal with ,Cars are immaculate when picking up .Prompt Pickup at Airport and Dropping back at Airport. Over this time never ever had a problem with cars .Best ever personell to do business with A1 +++++ all over .

Andrea Alzagamo

Thank you!! The best in Vancouver!! Ruzeen know how to satisfied costumers!

Raja Bhullar

Car lended was reliable, clean and fuel efficient. Receptionist gave exceptional service and advice and was able to change the dates of my booking with ease. Would highly recommend to anyone wanting to rent a car whilst travelling across Vancouver Canada .

Tristan Jackson

Rented a car couple weeks ago. I was told I was going to get billed for the damage to the vehicle which was a scratch at the front fender. No recollection this happened at all but I understand that they have to bill me because it was in my possession. But what I don't understand is why they never sent my the bill that they said they will instead they charged me such a high amount on my credit without my knowledge no receipts or anything. Please read their policy very carefully as there are a lot of sneaky ways they cash grab. I have tried to get in contact with them through email but I have not yet received a response. PS watch out for fake reviews.

Thilanka Herath

I had a reservation with Hertz at the YVR airport. Little did I know that they don't accept debit cards - they didn't mention this when I made the original booking and well, it didn't strike me to ask. I was frustrated while trying to convince the Hertz representative to give me a car but it didn't seem like he was doing anything for me. About 10 minutes later, the manager Rick showed up and apologized and told us that he knows a place that might be able to help. He phoned the Vancity guys and saved our whole trip. The Vancity rep. was there to pick us up shortly and took us to their location in downtown Vancouver. Everything was straight forward from there on out, we spent 10 minutes getting the paperwork done and they gave us a range of options to choose from. We drove to California and back in an Audi Q7. What can I say? The most beautiful drive I've done in one of the nicest SUVs! Thanks Rick (at Hertz) and Vancity rentals. Everything turned out so much better. Still don't understand why other car rentals in Vancouver don't take debit cards. I will keep this company in mind and be sure to tell family+friends!!! ???????????? - Thilanka from Sri Lanka

Yuvan Duval

The staff were courteous, efficient and quick. They answered all my questions about the vehicle and available insurance. They didn't push me on any add ons and I ended up taking full coverage on the 2017 Toyota Highlander I rented. Upon our return, the service was the same. They are a very professional team and I would definitely recommend them for car rental needs.

Alex William

This was my first time trying vancity car rental & I was a bit nervous, because I usually stick to the ‘big brands’ I’ve always known. But we are SO glad we gave them a try. We were blown away by the service, efficiency, communication & of course the rates at vancity car rental . They had the best prices - which really affected my decision, when renting a big vehicle for a full week. But on top of that, their communication was so helpful and we were only about 15 minutes taxi drive from the car pickup location. Upon arrival, from check in to driving away only took a total of 5 minutes! Drop-off was just as easy & quick. We will definitely rent from vancity in the future - thank you so much!

Micah Titus

I had a great experience with this place! Their email reservation system was down, but they answered their phone to take my reservation and gave me a mid-size for the price of a compact car which was very nice. The rental agent was personable and efficient, and while they did give me a car with very little gas, to be fair to them it was a last minute rental and every other car at other agencies were booked in Vancouver it seemed. They explained that they would give me credit for any gas that I put in, and they honored that, although I did have to call and remind them. All in all I would rent from them again for sure.

Noire Mann

They allow underage drivers and that saved my day! Thanks

Will

Had a pretty unpleasant experience with this company, they were very dishonest with us and wasted a lot of our time. They were extremely apologetic in the end but it doesn't excuse the way they're running their business. As it stands I'd recommend using someone else.

j s

My friend recommended me to rent from this agency because they have the cheapest prices and best rates. I went there to rent a car for 3 weeks and the guy gave me a full size and such a great deal I ended up renting it for a month. Would highly recommend this agency to anyone looking to rent a car

Johannes Otto

Booked a 7 seater but got two 5 seaters instead and had to pay the fuel twice Cars were okay Customer service poor Wouldn't recommend it

Nabeel Mubarak

I have been renting with this company for three years now and every single visit has been exceptional without exception. Kudos to the staff.

James Milar

I’m not someone to leave reviews but this can’t go unsaid. I couldn’t rent a car anywhere else because I forgot to bring my credit card. They were able to use my wife’s credit card. This is exceptional service. Blessings, Raghav

Ana M. Avila Ar.

(Translated) Expensive (Original) Caro

Randy Daniels

8/28/17 Vancity Car Rental Customer Service Customer Service Agent; I would like to take the time to Thank You and your Agent Ruzeen at the Howe Street Holiday Inn. My wife and I had originally rented a car from Enterprise for our 11 day stay in British Columbia, traveling from Cape Breton, Nova Scotia. Just prior to our departure on the 10th we discovered that Enterprise does not except debit leaving us in a pickle. After a few more hours of pre arranging we thought we now had a Car Rental with National until we arrived at YVR at the National Rental Desk when they refused to rent us a car. Even though we had a conformation from the Company vai Email accepting our debit. I always thought Cash was better than Credit but not so I guess. While sitting in the Vancouver Airport having spent 3 hours trying to find a car, we get a call from Ruzeen, he has got a car for us! He was polite, we explained this was a debit card, not a problem a retainer or deposit will take care of that, the car was clean, good on gas and our Vacation went as planned. I can only Thank You for doing what you say you do, both Enterprise and National definitely don’t , Thanks Again for saving our 10 days in British Columbia. Your Outlet at 1110 Howe Street is very professional and go the extra mile. Randy & Pearl Daniels

Vancouver Desserts YVR

Convenient car rental located at the Holiday Inn. Lineup on long weekends. Other than that great service!!

Adrián Hurtado

Honestly, it was the worst experience I ever had renting a car. First of all, the guy at the desk asked me "where are you going with the car?" After letting him know that it wasn't of his concern, he clarified that he needed to know if I was crossing the USA border. The question could have been asked differently. The price was twice the amount I got on the internet when I did the reservation. I also booked a GPS and once I was there, they looked for a GPS in a drawer full with cables and other stuff while saying "we may not have one". They gave me a GPS which cable was lose, so I had to come back and ask for another cable. The new cable worked, but the GPS never went over the welcoming screen. They didn't have the car I booked (hatchback) instead, they gave me a big 4x4 car that spent much more petrol than I expected. And they said that the tank was full, but I realized it wasn't as soon as I actually filled the tank fully. Very bad experience overall.

Shafraz Khan

Vancity car rentals was very helpful and the cars are always clean and in great shape I'm always happy with their service

Audria Bushman

I use them regularly and they have the best service and best prices. Im very happy to be a long time customer. Very good customer service.

Eponymous One

I rented a car from this company. On the second day of the rental, the car started displaying error messages and I realized the car was unsafe. I did not feel comfortable driving it, particularly with the constant rain in Vancouver in November. I asked the company to pick it up. They told me to "just drive slowly." I refused and told them to pick up the car. They still charged me the entire rental, and a pick up fee. Stay away.

Simon M

Great rental experience. Easy process.Have rented a handful of times here. Quick service and nice people

Joseph Carione

we had a horrible experience with renting a car from Wed. Sept. 21 to Sat. Sept. 24. We used the car to travel to Victoria via the ferry service from vancouver. Once we stopped the car in a parking lot we had the car stall every time we tried to put the car in drive or reverse. We tried this numerous times during a 30 minute period. When we called the Vancity car rental we were told to have the car towed to a local garage in Victoria to have it inspected and to pay for the cost initially so they could settle with us later. They also started asking if we did anything to the car etc which was very offensive. We never received consideration for providing another car to get us out of the situation but instead we were supposed to resolve the problem ourselves. We eventually forced the car to drive by applying more gas forcefully and this got the car to move forward however with much hesitation from the engine everytime we tried to slow down. We did not feel the car was safe. The car ended up at a Nissan dealer for 2 days while we commuted by bus and had to rent another car in Victoria. The car dealer could not find the problem after 2 days of diagnostics. We went to test drive the car on Sat morning to see if we could drive the car back to Vancouver via the ferry, We were able to get the car back to the car rental company by applying the gas more aggressively and keeping it in neutral while applying more gas when we were at a stop. The car still hesitated significantly when we tried to accelerate which did not make us feel safe especially since the car could stall without warning. What we should have done was left the car at the Nissan dealership for them to retrieve at their own expense. The nissan dealer gave us excellent service on a car we were renting and provided us shuttle service back to our rental condo. They tried to assist us more than Vancity Car Rental did. Based on the risks that they imposed and lack of proper support we felt that the least they would do is delete all charges for the rental instead they allowed 2 days credit from the 4. The rental company still insisted that the car did not have any problems which I assumed was to coverup for any potential liability claims. Based on how they handled the situation we feel that they are not worthy of our business and any recommendations.

Crafeteria

A+ experience!

Misty Keith

The best thing about small rental companies is not having to wait in line for hours to get your car. We were in and out in 15 minutes. Friendly staff and a pleasant experience in general. We will be back.

bakhshi singh

Good service given by Imran & Rizvie at vancity car rentals . I came from Toronto and all the other places were expensive and no cars available but in this location they really help me to get a car in the last minute , I really appreciate their service and help .I will definitely rent their service again in the future . Highly recommend vancity car rentals who ever come from Ontario . Thank You guys for making my vacation a memorable one .

Tanzeem Naushad

Amazing experience with vancity car they have professional service, they have very clean cars new models , I would like to say they are the best in town over 5* , customer service very friendly helpful , special thanks to Omar he were always there with he s professional service , overall Vancity car highly recommended .

Amina Abdulrazaque

I rented a car from them yesterday and they were great. Friendly, effecient and clean.

Mark Winther

Vancity Car Rentals is an affordable alternative to the others. They picked us up at our hotel, brought us back to their place to do the paperwork and gave us tips to ensure that our stay in Vancouver was the best it could be. We booked a 2014 SUV for 3 days and all it took was a simple phone call to extend our rental for an additional day. When we returned the rental, they offered us a ride to the airport; the man who drove us, was very pleasant too. I'd highly recommend this company - very pleased to do business with them. Thanks a lot to the entire Vancity Car Rentals team.

Kevin Sidhu

Vancity is great! I've rented from them a couple times and they have first class customer service. I had some blips on the organizational end - made a reservation online then called to confirm the next day. When I arrived they still didn't have a record of it but honoured the reservation and price. In short, make sure you get a reservation # when you reserve. Otherwise staff is friendly, efficient, respectful and flexible! Will rent again.

sahan weerakoon

Car could comfortably take 4 adults and 4 largish suitcases. Car had plenty of extras, eg SatNav and reversing camera

Kevin Paul

We had good experience affordable price good costumer service !!! I will definitely use this service again

Patrick Cooray

Great experience.

Donna Toby

Horrible customer service. I reserved a car for 1 day from 8:00am to 8:00 pm. Came in to pick up my car at 9:10 am and they gave my car away without calling me at all. Horrible and rude customer service. Won't ever use this place ever again

Tim Watts

Had a horrible time with these people. Got surprised when I arrived with unusually high insurance fees. I should have listened to my gut and walked away then but I didn't. Then the car broke on us while driving, then they charged me and extra $200 for the 'damage' even though I paid for the insurance to cover it. I am currently working with my bank to recover the charge. But please stay away. I usually have great experiences with car hire places. I hire them a lot. Not here. Horrible.

Ted Kahduk

Made a phone reservation for a car. Guy on the phone told me, that car rental price for a day will be less than $30 and that security cash deposit will be $500. When I arrived at their office to pick up a car they told me, that rental price will be over $80 with some mystical additional charges. Security deposit $1000. I was in a hurry so I agreed to pay what they were asking for. * On their web page they say "Vancity Car Rentals Inc. is proudly Canadian owned" - maybe they are Canada citizens, but originally they're from India.. * "We respect the value of your time and will never keep you waiting. Pick up your car in just 5 minutes." - whole process took about 45 minutes until I got the car. * They even didn't ask me what car do I want. I wanted a compact car (told that over the phone), but got mid-size, which was not suitable for me! * Car itself was terrible. Everything inside was sticky, windshield dirty from inside, there was no windshield wash fluid, car seats had multiple cigarette burns... When I picked up the car, fuel indicator showed 3 bars (about 1/4 of tank). I drove around a city, finished my errands and before returning a car I was going to refuel tank to 3 bars (currently showed 2 bars). I fueled for $10 - still 2 bars. Ok, another $10 - still 2 bars. Things getting strange.. Another $20 - STILL 2 BARS! That's INSANE! And after another $5 fuel indicator rised to almost full tank! My friend has exactly the same car and he never experienced anything like this! I think, that they somehow altered fuel indicator to scam people! DO NOT TRUST those people from INDIA! NEVER RENT A CAR FROM THEM!

Shannon Krantz

Absolutely horrible! They never give you the car u reserve and the vehicle I did end up with was absolutely junk! Broke down on us on the side of the highway. Would never go here again!

Shamra Ruzeen

Thank you Van City! This place is one of the cheapest places to rent a car in Vancouver! Best rates and great selection of vehicles

Hassan Arora

From my personal experience, I can easily agree with most others here.

Colby Andruss

Had a great experience collecting the car from Vancity car rentals . The person assisting me had great customer service and was very friendly plus the process was simple and easy. I provided most of the details online which helps speed the process up, so I recommend doing that. The whole process from signing the documentation to receiving the vehicle took about 5 mins. Great work from the team at Vancity Vancouver downtown .

Olivia Jayden

Vancity Car Rentals supplied us with a 4x4 which we took from Vancouver to whistler . The vehicle performed fantastically. The new vehicle was perfectly suited to all our needs and the support and service we received was seamless. We would highly recommend Vancity car rentals .

Timothy Anderson

I rented a car here several years ago when I was in Vancouver and again last week. The place was easy to remember - they have a kiosk at the Holiday Inn Hotel. I must say, the quality of customer service has remained the same with genuine care and smiles from people who work here.

Celesta Fernandez

Best car rental in Vancouver. Good service

Saad Alarifi

I rented a car and I went to them suddenly they said we are sorry we don’t have cars come tomorrow!!

Martha Rodriguez

Efficient and reliable. We reserved a Mazda 3 and got that same car! I will recommend them to friends and family!

Mah Jabeen

I am very satisfied with the rental car from Vancity car rentals. The customer service was excellent and they had a 24/7 support team too. The car I rented was very clean and well maintained. I'm truly impressed by the service from this location. I called many other car rental companies to find a cheap rental car and fortunately found this place. I would highly recommend this company to everyone.

Edward Mahoney

The staff were friendly. The car was OK. The advertised price was a pleasant surprise compared to what larger rental companies were offering in the downtown Vancouver area. They told me that their company policy was to not allow third party insurance (like the policy I have for my personal vehicle). The "optional" coverage is therefore not "optional", and the rental price was about $30 per day more than I expected to pay. It is disappointing when the rental agreement has a spot where you are allowed to decline the extra coverage, but they won't rent to you if you sign there. If you are going to have to pay the extra coverage anyway, then it's not big deal.

robinson mathavan

I rented a Mitsubishi Eclipse that was in top-notch condition. The rental agents were friendly and helpful.

Phillip Haycroft

I have slowly but surely become a regular customer here now. The staff never fail to provide exceptional customer service and this location is very convenient for me. Thank you Vancity team.

brettvestby

Only place I could find that would rent a van to someone under 25 (22). Took the van down to Seattle for a Seahawks game with 6 of my friends. Dodge van had only 40k on it and was perfect. No dings, perfect interior and great on gas. Was extremely happy with the entire experience.

Roy G

I don’t usually rent cars but I needed one for just a couple hours to get my work permit at the Peace Arch border. Although they do not rent cars by the hour, renting a car for the day turned out to be much cheaper than cabbing. Everything went smoothly from beginning to end :)

Shane Fred

Probably the best car rental in Vancouver . The admins were friendly and the car was reliable and pricing was affordable. After hours drop off was simple and easy . Highly recommended.

Dominique Asselin

Worse customer service ever. We were supposed to take possession of the car at 9am and were then told that the car we asked for wouldn't be available for the next 30-45 minutes. The employe offered us another car of a superior category for the same price, but it wasnt the car that we wanted. Then it took the employe forever to serve us, as he was answering is phone that was constantly ringing. When he finally brought the car he explained to us that we couldnt install the baby car seat and that we had to do it ourselves, but wouldnt give us any directions on how to do it. Finally, when we gave back the car the day after, it took a long time to get some service, the employe verified the car without us and finally refused to give us a copy of the receipt. Dont go there!

Paul Roche

Staff are very friendly. Service was excellent and good value for money

Meghan R

The service was efficient and cost effective. Would definitely recommend Vancity Car Rentals Vancouver .

Mark Bunge

Great experience

Gabriel Pilla

Extremely slow service. There was no one ahead of me in line and it still took over an hour to get the car I had reserved in advance. No one was even at the desk for the first half hour that I waited. When an employee finally arrived he tried to add an additional $100 of insurance to the bill that I didn't need without asking. After finally paying he told me to have a seat and that he would be back with the car in 5 minutes. It has now been over 20 minutes and I am still waiting as I write this. Extremely frustrating way to start my vacation.

Olivia Mc Daid

Absolutely fabulous service. Would highly recommend this company, extremely friendly and helpful too! Absolute 10/10!!

mario tran

I've rented a car from here twice and both times I've found it fast, easy, affordable, and always a pleasant experience. Best service , low price , friendly staff . Both times I got different cars both were brand new and it worked smoothly on the snow in Whistler . I highly recommend this place to anyone .

zameeka imran

Amazing experience, clean and good running cars. Worth it!!!

Kevin P

Best rental company. Friendly quick and fair.

Jeremy Brink

Rented a medium sized car for a roadtrip from Vancouver to Calgary and was absolutely stunned by how cheap the car hire was during peak season! Staff were helpful, accommodating and friendly. I picked up the car with a full tank, clean, spacious and ready to go. GPS did not work on the last day - but was completely refunded by the company. On dropping the car back I was kindly taken to Vancouver train station by one of the staff - which was a thoughtful gesture. I would highly recommend hiring a car with them!

kajal rajput

After being disappointed by the false assurances for days to confirm my car rental booking by a very high google review local car rental company for a week-long BC & AB road trip & cancelling it, I booked with Vancity Car Rental but felt uncomfortable when I read some of the negative reviews and called them. Ruzeen, for more than 30 mins on the phone very patiently answered all my questions, cleared doubts, explained the service, pinpointed the cost and offered GPS for free of charge. When we actually went to pick up, Omar was super courteous and executed exactly what I was promised and after a quick check upon return, the deposit was immediately returned. Because we booked at Fairmont YVR but dropped off the rental in downtown, Omar paid for our taxi ride even though we didn't want it. It's small gesture but left a big impression on us. Vancity Car Rentals, you are lucky to have Ruzeen and Omar. Thank you for your professionalism and above all, for providing us with an amazing customer experience.

Louis Dallaire

SCAMMERS!!! Be careful booking here. I recently visited from Toronto with 3 friends of mine and no one was there to accept the car upon return. The $500 hold was charged fully due to a “smoke smell” in the car... we all play university level sports and are frequently drug tested, this was an easy money grab for them and we will be contacting the BBB! Absolute scam stay as far from them as possible, look on Turo if you need a car.

wayne clay

Great customer service and overall a good experience!! It was very easy and hassle-free, they provided us with a clean and well maintained car. Will definitely use their service again!

Christian Atallah

(Translated) Very bad service. If you have problems with your car. You have to manage to bring it back. Their cars run out of gas. Good luck having a problem-free car. It is never their fault. (Original) Un très mauvais service. Si tu as des problèmes avec ta voiture. Il faut que tu débrouille pour la rapporter . Leurs auto en manque d essence. Bonne Chance avoir une voiture sans problème. Cela est jamais de leur faute.

Hansilein Schmidt

I am very satisfied with the service of Vancity car rental. The car, a new Chrysler 200, was clean and drove pretty good. Recommendation!

Moore Masters

Great experience with Vancity Car Rentals - they value & take care of their customers.

boris yudanin

The car that I was given had multiple problems and on the second day of rental the car battery died. I had to waste lots of time till a new battery was put in by the CAA. I was offered a discount for the problems I endured with the car - the owner of the company actually called and re-instated the offer of one free rental day. I need to add that the rental of my particular car was an extraordinary - set in a hurry as my original rental with Budget was cancelled and I was informed of this only went to pick up the car.

Sitong Wu

Sketchy!!!!!!!!!!!!!!!!!! Scam!!!!!!!!!!!!!!!!! Nasty guy!!!!!!!!!!!!! The sketchiest car rental you can find! The guy first tried to rip us off before we accepted a reasonable rate. But this isn't the worst part. The car we got is a piece of junk. At first glance, it seems ok. But when we realised that the car made terrible noise we started to inspect the car. So full of problems. when we drove it back to the guy to ask for an explanation he, like other reviews mention, simply refused to acknowledge the problems and pretend that there is no problem. We insisted that we want to get another car. We went there on time to pick up another car he promised us. But he told us to wait for an hour. So we ended up getting a much smaller car cuz we didn't wanna wait. The smaller car is in pretty bad condition as well although not as bad as the other one. And yet this business just doesn't cease to surprise us. Despite that he promised that all the cars are perfectly safe, I found that the air bag for the passenger seat is gone! I wish I checked the reviews before I decided to rent from him. This place really drives you crazy. I also highly suspect those 5 star ratings. probably paid reviews. Vancity car rental deserves 0 star.

dilip lalwani

Amazing customer service. The guys were so helpful they helped us get a cab on our way to the airport. They also had the best rates in town and accepted debit and cash. Overall the best experience I have ever had renting a car.

Rootize

Best experience ever we had this weekend when we were looking to rent a car!! Very professional, available and helpful staff especially Omar. They kindly found the right car for us even if our request was last minute!! Thank you again for …

Ijaz hessam Ijaz

smooth Experience with this guys . Ruzeen was the guy that attended to us and he was so cool and professional . i recommend this guys whenever you visit BC.

Jordan M

simple, easy and cheap!

Paul Stairmand

Terrible company. We rented a Ford Focus from them, which, several days into our trip, broke down. We lost 3 entire days of our trip visiting garages, trying to fix the issue, which turned out to be a faulty alternator. We also wasted time waiting for the repairs to be made. Van City were completely unable to help with organising the repairs, nor were they able to send a replacement car, so we had to sort the issue with the garages ourselves AND had to front the money ourselves. When I asked Van City to give us something to compensate for the inconvenience, they offered a paltry $100 refund - in exchange for two people losing THREE days of their vacation!!! I refused to accept such a pathetic amount. The manager also acted like a complete coward and refused to speak to me on the phone or be present at the office to discuss this matter, he only conversed with me by very slow-to-reply emails. Don't waste your time, go to a bigger company which rents fully functioning cars and offers real customer service. These guys are a joke.

Andrey Tolmachev

This is my third time renting with Vancity car rentals and so far so good, easy and quick service!

Kenji Muramatsu

This rent a car shop sucks. I made a reservation at 8am. Next day, we went to the shop to pick a car up at 10:00am. However they rent the car for other people and did not prepare the car for us and waited for more than one hour. I promise that I will never rent a car at this shop.

lovepreet kaur

Second time renting and most definitely recommend Great Cars , Great Service ,Great Prices

Nadia Rezvie

Listen to the negative reviews. I chose to give them the benefit of the doubt - and came to regret it. They gave us a vehicle with a punctured tire - but simply pumped it and gave it to us saying “last time we pumped it and it lasted for a week. You’re going for two days so it will be fine!” It wasn’t. We had to change the spare tire. They gave us a partial refund and a 20% discount on our next booking - needless to say we will not be renting from Vancity Car Rentals again.

Caio Lumasini

Careful! They charged me extra $15 dollar for fuel after I had already filled the tank. Also a terrible customer service.

Alison Smith

They were awesome . They went out of their way to make sure i was happy and satisfied . Great new car automatic with all the latest features . Customer service is top notch and process was seamless and fast . i would recommend to anyone .