Reviews of Budget Car Rental (Rent Cars)

William Y

It was easy to pickup the car and easy to drop off which was important for us. Good service. Good car.

Sahil Kataria

Such rude, unethical morons own this business. Please avoid at all costs! If you make multiple bookings, the owner (Aseem Khan) will personally call you and talk to you in a derogatory tone and threaten to cancel your bookings. I wonder how budget gives franchises to such idiots without vetting them properly. You really have to hate your company for letting people like these ruin your reputation.

Zack Hanna

Awesome service in Victoria airport with seamless pick up and drop off. Enjoyed my Mustang convertible at a very good rate.

Rick Jones

counter service seemed to be short staffed for number of rental agreements at the time

Christopher Jackson

Fast & friendly service.

Arun Sharma

Always friendly and advise according to pur need.

Rob Penner

What a rip off

Jennifer Abbott

Today I picked up a car at Budget Rent a Car located at Winnipeg Airport. The staff member Julie was awesome! She upgraded our car and that just made our day. She was very kind, polite and efficient. It was a pleasant experince from start to finish. We were earlier than I had originally reserved but that was ok. It was a super easy process and we were in and out in about 20 minutes. Thank you Julie!!!!

Gurvinder Singh

First time renting from budget and I had a fantastic experience at this location. Definitely my go to rental place from now on. A big shoutout to Harnek for his exceptional service.

Beth T

Visitting from out of province and Budget completwly ruined trip. I had my reservation all planned out. Made sure I had enough money on my credit card only to find out it was going to cost triple my quote for extra hold fees. No where in any of my information does it tell me this. I had plans made and Budget completely wrecked it. Thanks. Maybe be completely upfront on costs next time.

Lowell C

DO NOT RENT FROM THIS LOCATION!!!!!! They are rude & they do not spend time with you when you are ending your rental. I filled the gas up and dropped the keys off. I cam inside because it was windy & they were telling me that the gas was not full and they were going to surcharge me despite me showing a receipt. I wrote a complaint to budget & they just shrugged it off stating it sounded like a peak time & it was a one off. There was 1 other person in the room. I

Frank J. Preiss

great service

laleh ebadian

Don’t rent car from them

Mathieu Fleurent

(Translated) Very good service. (Original) Très bon service.

Guido Roberge

First time with budget oct 14-16 2015 I usually use enterprise. The service wasn't great or polite ...I didn't get navigation like I was supposed to ...for a Chevy Cruze the Bluetooth wasn't even enabled option and I got a dirty car -wasn't super dirty but had someone's garbage under the seat and dog food crumbs in the trunk .....during rainstorm could smell wet dog smell...my drop off was at the airport ....drop off box had no pen and neither did we and couple other people also rented....a budget employee was dropping a car off ...when we asked a question they swore at us and just kept walking away. Last and only time I would use budget !

EelamRose Canada

Great customer service

Rachael Wellwood

I grabbed my baggage at the airport, and was driving away in my rental car within 10 minutes. When I dropped it off to fly out, it took about 5 minutes. The car was great, and the staff were helpful and extremely nice.

Chris and Stephanie Ashley

Convenient counter right by the baggage pickup at Victoria airport. Friendly staff. Efficient service. Very good price...all in $140 Cdn for 4 days at Mid-size (was a new Elantra). Pro tip: We bought insurance from Manitoba Public Insurance before we left at $4 per day vs the very expensive rental car company daily rate. Make sure to fill the car before returning as there is a premium rate for gas they pump when you forget. Also they ask if you want to pay for a GPS but your phone will do the same thing for free.

Michael Morin

(Translated) Nice blocks but a bit expensive. (Original) Beau blocs mais un peu chère.

Ted Seres

Great staff. My flight was late arriving and they waited for me before they closed.

David Wiebe

I have rented cars from here many times and I only one complaint. It costs extra to get a car ($12 per day) and most of the time none of the cars available have snow tires. In my opinion, snow tires should be the standard for all the cars in the winter.

bob smith

Ron always helps me out thank you so much!

mark turner

Good service

Muhammad Zeeshan

They claim budgeted cars but in real no :(

Shaun Antosh

Car unavailable when we arrived. Went to National next door and walked out with an upgraded vehicle for $200 less

Navid Alavi

Wan and Bab are incredible.They provided me with the best customer service every time I have been there. They are nice and friendly, and on top of that they do everything to create an amazing car rental experience. I really recommend their branch for car rental.

LG P

worst company ever!! they give you a price online for pay now and pay at pick up, but what they dont tell you is the extra 40 for insurance and if you reserve and pay online you need a 350 dollar deposit! i will bad mouth this company to every person i know for this

JP Gravel

Service at that location is really good...i rent cars often at the y75 location and i always really enjoy my experience...Carl and Mike are always helping!

Neal Londry

The car was really nice, there were no additional fees on top of the price I had pre-booked for, the service was quick and friendly.

Nazir Ally

Cheap prices on rentals

Lis Marie

Ron is the best. Always gets me rolling.

Russ Duker

Pressured to buy insurance. A month after I left, my credit card number was being used there.

Sayeh Bayat

Absolutely appalling service. The staff are very unprofessional and disrespectful, particularly Obby. My family and I travel to Calgary regularly and every time we rent a car. we have rented cars many many time before and have had all sort of experiences. Yet, this is by far our worst experience dealing with rental car companies! Will never ever go back here and do not recommend them to anyone. I booked a full-size car for my mom a week before her trip online. On the pick-up date, they gave her a Hyundai Elantra and said it’s a full-size car!! Once I confronted them about it and told them that we would like to get the full-size car that we‘ve paid for and reserved, with utmost disrespect, they told my mom that she can come back in 2 days to get that car. Even though my mom was staying 1 hour drive away from Calgary in Kananaskis, she decided to go back to change the car. Once she is back, they say they still don’t have the full-size car ready for her and she needs to come back in 5 hours to pick it up. After wasting 5 hours in Calgary, she goes back in the evening just to find out that this time they are offering her a KIA Forte - another COMPACT car saying it’s full-size. Absolutely ridiculous and terrible!! Having to deal with Obby and having to travel back and forth, ruined my mom’s entire trip. They are dishonest and unjust. Our biggest mistake was not to cancel our booking right away and go to other much better companies like Enterprise Rent-A-Car or Routes Car Rental with who we’ve had great experiences before.

Edward Busse

I wish there was a rating for a negative 100 stars. I rented from this location 6 times in a row within a 6 week period. They were 100% aware that I had a fully insured vehicle in the dealership having warranty work done on it. Knowing it was the last time I was going to rent from them, the manager of the store tricked me into getting extra insurance for what ever his reason was. $88 for two days to be exact. When I called to complain he said there is nothing he can do. When I asked to talk to his boss, he said he doesn’t have a phone number I can call. Infuriated, I called another budget store and got the info to contact Edmonton’s head office. Highly don’t recommend this store. Con artist and scammers.

Dave Cheema

If there was an option to give 0 stars i would have gone for that,me and my girlfriend picked up a truck from winnipeg airport we found some scratches on the fog light when we did a walk around,the truck was parked in the parkade where it was dark,she went in to bring it to the attention of the agent who she asked to come out and have a look at the scratches and do a walk around with us,but he refused as he was busy,we picked up the truck drove off,when we brought the truck back it was the same agent who was there when we picked up the truck,as we got to the counter to return the truck he was very rude and unfriendly right off the bat,he went out to the truck and came back and said there is a rock chip on the windshield and the windshield will have to be replaced,we were shocked as we did not see any chips on the windshield when we picked up the truck and did not have any damage to the windshield while driving so i asked him to show me the chip so goes out to the truck and it took him a few minutes with a flashlight to find the very slight chip/crack in the windshield,how do they expect a naked eye to see it while doing a pretrip inspection,and the chip /crack was so small and it would not warrant a windshield replacement,once i confronted him he got very defensive and rude (more than he initially was) we asked for his name as he did not have any name tags he very reluctantly wrote his name on an piece of paper his name is shahroz,I have taken the pictures of windshield if the matter does escalate i will not hesitate to drag these scammers to the court,i hope someone from the management reads it and cares for this business will not have that agent deal with customers.I think we were set up and are extremely disappointed with the unfriendly and callous way we were treated and to top it off they are trying to gouge us a deductible to replace the windshield,its a SCAM i would definitely not be going to Payless or Budget car rental ever again.

Oluwaseyi Adeniyan

Good experience

Martino Vidot

(Translated) Good customer experience ???? (Original) Bonne expérience client ????

Farooq Satt

One girl working there kept asking me petsonal questions did not like the fact she and her east indian college have no smile. Akwared

Lakshya Tandon

I had a really bad experience with these guys. I rented the car for two days and while signing the contract WAN told me that I can return the car by 12:00 noon while my time to return was 9:30 AM. When I returned it, it was around 11:30 AM and WAN wasn't there. BAB, who was on the counter charged me for an extra day ($82) and said he cannot do anything and I should talk to WAN. Today I had the chance to talk to WAN and he denied every single conversation we had. He was literally talking to me in a manner as if I owe him $82 and not returning it to him. I was a loyal budget customer until this point. And one more thing, I'm seeing a lot of good reviews about BAB and WAN. I don't know about BAB, but WAN seriously! This guys being a customer service representative was yelling at me on phone while I was asking for a refund. I remember once a budget employee was asking me to provide a good review on Google and he would give me some discount the next time. That might be my justification to such reviews. And if anyone from bugdet management is reading this, please arrange workshops for your employees on customer relationship development.

d thorsen

Great experience!! Mario couldn't have been more helpful...very easy rental experience

Mohawk First nations

Good car and was great service lack of star was for price

Rob Allan

Good vehicles at great prices

Tay Jung

He's a very friendly staff. Rahim always remembers what the car I prefer and tries to satisfy his customer. Thank you for his help! If you need to rent a car, I would like to recommend this branch.

Elvis Ali

Great staff

Jessica Cherwick

Small location but wonderful staff. A big thank you to Mario for his impeccable service and making me feel like a valued client. Great manners!

Usman Hyder

Way expensive with no drop off facility

Lucas Doody

Good customer service and friendly staff would highly recommend this place if you need to rent a car.

Kenny Burning

This is my favourite Budget, they're accommodating and really helpful.

Marco

Not the nicest people around, make you feel like they are making you a favor by renting you their equipment.

Shannon Blake

We were given a totally unsuitable car by another location. We had to pull over in Brampton and found this location. The representative took full responsibility for the mistakes of the other location, apologized profusely and exchanged our vehicle with no hesitation. The service was truly excellent and I'd highly recommend this location. They take their work and customer service seriously.

Hofit Yanev

Great service and prices.

O. Stephen Peart

Friendly staff and great service.

XTN Ordinary

Front-end staff are super friendly and helpful!

Chris

I was a long time customer of Budget for most of my car rentals, but after this annoying experience with this location, I would not recommend renting from them (but particularly this location) again. From the budget.ca website, I had set up a pre-paid car rental contract for which I was to start renting from 12:30 AM (the website allowed me to book for this time). It states on your contract when you prepay online that you must pick up your car rental at the time set on your reservation, otherwise your rate can change. However, when I got to budget's car rental counter, no one was there to serve me (basically, they closed up for the day, even though I was there 15 minutes prior to the start of my car rental contract). This caused a problem with my travel plans and traveling on a tight schedule. I was given the manager Gary Swann's contact information and tried to reach him, but I could never get a hold of him and he did not respond to my email either. Therefore, I had to call the main budget office to complain, and they also never bothered getting back to me, and I had to call them back to deal with the issue after 2 weeks of not hearing from them. All the representative offered me in the end was a $15 one time courtesy for the inconvenience (was expecting them to cover the cost of my rental for this mishap). I thought it was really poor customer service as they also did not seem to care that their mistake impacted my travel arrangements and took for granted the business I gave them. So if you like to rent from budget and you are needing a car once you land in Winnipeg, do your self a favour and AVOID renting from this Budget location!

Ryan Rebenchuk

I have to rent a vehicle 2-3x a month for business travel, and have been dealing with this location for a few years. All of the staff (but especially Bab and Wan) have always been incredibly helpful, prompt and quick to resolve any concerns. There have never been any billing surprises, and everything has always been very clearly and accurately presented to me. I would happily recommend this location to anyone in the downtown area needing a rental vehicle!

Steven McDonald

Terrible experience, made reservations teo weeks early, call the night before for confirmation and when i go to pick uo the car i am told no car for me???? absolutely terrible customer service and no apology

Alain Marcoux

(Translated) The clerk called Ernst waited after hours to allow me to return the car and save a day rental even if he had to miss his bus and wait another hour! It made me happy to take him to the bus station. Thank you Ernst for a 5 star service !!!!! The clerck by the name Ernst has waited for me after the hours to let me return and save one day rental !!!! Even if he was missing his bus and had to wait one hour extra ....... I gladly gave him a lift to the bus station. Thank you Ernst 5 stars service !!!! (Original) Le commis qui s'appelle Ernst m'a attendu après les heures d'ouverture pour me permettre de retourner l'auto et ainsi sauver une journée de location même s'il devait manquer son autobus et attendre une heure supplémentaire!! Ça m'a fait plaisir de l'amener à la station d'autobus . Merci Ernst pour un service 5 étoiles!!!!! The clerck by the name Ernst has waited for me after the hours to let me return the car and save one day rental!!!! Even if he was missing his bus and had to wait one hour extra....... I gladly gave him a lift to the bus station. Thank you Ernst 5 stars service!!!!

douglas

Very happy ???? and I'm lucky to. Got new vehicle... Just enjoying driving ????

Ally Sacks

After showing up 2 hours late to when I was supposed to pick up the car (I hadn't realized they only hold your car for an hour), Wan at Budget could not have been more pleasant or helpful. He hooked me up with a Mustang convertible! I would highly recommend this location. Thanks Wan!

Carmen Reimer

Was a good experience. Nice and close and easy to find from terminal.

Sieg Schuler

Great service.

France Desmarais

(Translated) Excellent service (Original) Excellent service

Tracy Muise

I first loved the experience and expected fair return but was charger 113$ on top of my already agreed price of 355$. This promise was made after sigh offs on the papers for discharge of 355$, they told me they would wave the editional day charges as they did not tell me to drop it off in an open store location on Sunday. Do not recommend if you don't have experience dealing dealing rental dealerships.

Aswani Kumar Cherukuri

Could be better in customer service. Car was filled with tobacco smell.

Chris Carlin

These people are great. They have been exceptionally accommodating.

Theresa Wright

I had to rent a vehicle for a week due to a vehicle accident. Carli was amazing to deal with and made the process seamless. Thank you for making an inconvenient situation great.

Shirley Marr

Rented a car for a week no issues.

Sharath K

I always rent car from this location and would like to appreciate the professionalism and services I get from Bab. Bab receives customer with great energy, provides adequate help and enables smooth rentals everytime. He always strives for customer satisfaction. Thank you for the amazing work and keep it going! Also would like to extend my thanks to Wang.

Taylor

Here we go. Had competitive rates between them and Avis but if you add on all the insurance it ends up being quite expensive. Inside the terminal, the staff were very slow and they had a sign saying there’s a new computer system. Answer: Train your staff to use the computer software!?? Simple answer. Already annoyed waiting 40mins we head outside again to the booth in the parking lot. Budget employee was making side comments as he gave us our vehicle when we finally got it. Was annoying and he was trying to be funny. He then wanted us to sign the vehicle off without acknowledging the previous damage. Just was a horrible experience. Also you get charged for stupid things like connecting your phone through Bluetooth.

Eli 21

(Translated) Very bad service !! We steal $ 500 dollars and do not want to give it back when we are screaming on the phone! (Original) Très mauvais service !! Il nous on vole 500$ dollars et ne veulent pas le redonner pi on se fait crier au téléphone!

Manon Fontaine

Great service fast efficient

Todd Farhood

Been renting cars from this location for the past two years. Always a good experience. Excellent friendly customer service and rarely a wait while picking up a vehicle. Pricing always seems to be the best in the area as well.

Luke Smith

Fair play to the staff at this location. They did call and advise I might not get the luxury class I booked. I said that's fine as long as they discount my rental. They put in a request to get one for me. They actually delivered on this request hence my positive review. They did actually did have the luxury class vehicle in the end. This was great and it was a new Cadillac CT5. The car was great for touring the island as we didn't want an SUV. Check in was really quick. Car was clean.

Brittany Nguyen

Wow, I was a customer at enterprise for such a long time & decided to switch to Budget this time just to see .. these reviews are right. I rented an SUV for 3 weeks & the second day someone had told me that my tail light was out (we didn't check those during the walk around), so I called budget - which by the way, good luck getting through to them! it took 30 mins for me to get someone on the line! I was connected to someone and they told me that they will have an SUV on hold for me the next day so I can just go in and switch. To no surprise, I get to Budget and there is only small compact cars & the lady told me there was NO suv on hold for me.. cool so now I paid for an SUV and got a smaller car & to add on to this, they CHARGED me for "damage to the taillight" when clearly the taillight had hail damage on and around the whole car. Currently I am out $700 for "damaging" the car, and also out another 200-300$ for a car that wasn't even on hold for me! WORST SERVICE. DONT COME HERE.

Arno B

No snow tires, it's snowing !

torontochap1

Avis Budget, no problem

Alexis Bilodeau

(Translated) Excellent service, courteous and open to finding solutions to accommodate our needs. (Original) Excellent service, courtois et ouverts à trouver des solutions pour accommoder nous besoins.

Relax with Aay

Pathetic service from Ashas Irfan (who wasn't wearing name tag but had to ask for name ) and Saquib U. Unprofessionalism behaviour. No Supervisor or Manager on duty for resolution. Also noticed that trying to rip off people selling in necessary insurance. They were using Unprofessionalism words I guess in their native language too

Navdeep Choudhary

good place

Adetoyese Oyedun

Superb service! Suhaib was super friendly and made everything so easy. He made my first time renting a car on my own a breeze! I appreciated the time he gave to me and answered my questions with patience. I would highly recommend coming here and I will definitely be back for future car rentals!

Fuyu

These people are very nice. Even if you're not buying a car, they'll still answer all the questions you have about Victoria and the airport.

Sarah AK Ahmed

They are so accommodating. I never asked for a car and they didn’t have any. All the staff is helpful and nice.

Jaxon “DAVS” Davis

Friendly staff. Good products. Great cars

Sahil Sharma

Service was terrible. the building looks rundown. Customer service was a big issue with this place. would not be renting a car from here again.

Strathcona Child Development Centre

Nice service and friendly staff! I had to bring my vehicle into the shop and they helped so much! They arranged with the dealership with the costs and provided shuttles to and from and made sure everything was good for me even when I wasn't sure exactly what I needed; I appreciate their help!

Phu Sam

Prompt, professional and friendly service

Gerry Morgan

Did not have a budget car. Very expensive

Rob James

The experience was great. Friendly, organized and knowledgeable staff who were very quick with the whole process. I would return to this location! Thanks!

Muireann Nic Einri

Don't offer a courtesy ride to the ferry terminal if you're not actually going to provide it. Maybe also don't tell tourists lies about the cost of a cab.

Aspen

Great service all the time!

Saleh M

Very very very slow, don't come here, I am saying that I think is because when I came in there where two slow costumers being served. But as soon as my tern came, I was served promptly and got my car within five minutes Thank you Budget.

Harjinder Singh Dhaliwal

Never rent a car from these guys specially this location. They’re totally rude and irresponsible. When you check their online quotes you will find unlimited mileage but in reality it’s nothing like that. They will charge you extra after 200 kms per day. 0 out of 5 for staff management.

Clélia Giannini

(Translated) I have been through their place twice, very friendly and accommodating staff even at the last minute. Fair prices although a little higher than elsewhere, but the service is worth it. I advise ! :) (Original) Cela fait deux fois que je passe par chez eux, personnel très aimable et arrangeant même en dernière minute. Prix corrects bien qu’un peu plus élevés qu’ailleurs, mais le service en vaut la peine. Je conseille ! :)

Colin McPhedran

Parking lot so full after-hours and no overflow area indicated. Please provide pens for your customers if you want info about the car on return.

Anonymous

Car is good. Service is mediocre. Arrived there on a Monday, super not busy. One person was being served by another employee. Behind the counter were 3 other people. 1 with arms crossed. 2 others fiddling around with I think filling up the printer. I stood there a good 1 minute before asking if I was in the right line. I don't mind waiting if you gotta wrap things up or fix something, but 3 people in the back? One doing nothing? And I wasn't acknowledged at all. It's like I didn't exist. But they saw me.

shuja qureshi

Excellent experience with the staff and service.

gamers hub

Don't visit if you are under 25????

Jaideep Spal

Very poor service. They charged me for gas and never told me that I will get charged for it. This is ridiculous. Not recommended!

Marc Antoine Lemay

They had a car available for me at very short notice, which is great, but the car was a little dirty when I picked it up first thing in the morning (they could have cleaned it overnight) and they did not have a key drop for returns outside of business hours... Fast and efficient service though. But there is room for improvement.

Brooke Cupelli

Booking our car was so fast and easy! We used aeroplan points but were able to upgrade and the staff at the YYJ airport were awesome! A special shout-out to our awesome agent Sharon, he was fast, friendly, and helped us start our trip off right!

Phil Morin

Very friendly service and speedy check-in. We got a fairly new vehicle in good shape & it works great for shuttling around while on vacation. We'd definitely be open to booking through Budget again, but honestly will just pick wherever has the best rates.

chaouech mohamed

(Translated) Good service (Original) Bon service

Shobhit Bhatnagar

Excellent team, good clean cars, hassle free process, no complaints! Rare things to happen in car rentals!

Raylenea Morrison

I never have an issue renting from the Sherwood Park location. The representative there is very personable and pleasant. Always quick and easy.

Ray Z

Had a great experience here. They were able to get us the cheapest model on a last minute booking (just walked up to the desk after a flight). Had great service with a seamless return.

Yogesh Khadilkar

Worst car rental experience. Charged 2 days for using the car 1 day. Losing customers very fast.

Cassian Soltykevych

DO NOT RENT FROM THIS LOCATION. Total scam. They wanted me to provide receipts for the gas I purchased - never herd of such a thing. I've rented from Budget and others dozens of times and have never had an issue, yet this location was absolutely awful to deal with. Was charged and extra $25 because no receipt was provided. Will never rent from them again.

Miguel Cruz

Carl was very helpful and accommodating. Great service all in all

mitul sonawala

Worst customer service....agent BAB was very rude and abusive

Harley Rayner

Really appreciate Budget for such a great service. Great customer service , promptness, friendly staff.

Alicia Ann Glassworks

Fair prices, great customer service, cars are always clean and running well.

W X

Okay, cars too old

Ritesh Mistry

Efficient online reservation and payment tool. The staff at the 73 Kennedy Rd South Branch are efficient quick. They had me processed and in a car in under 20 mins. However, their cars do.NOT have winter tires. I had a little Chevy Sonic. And it was sliding around everywhere. I was only driving at 25-35 km/h. When I called to discuss with the manager, he wouldn't listen. He just kept saying "Ontario law says we can put all season tires" and "drive according to the conditions". I tried to explain that all season tires are not appropriate for Canadian winters, especially in a snow storm. These people don't protect their cars, their investments, or their customers.

M. R. Ahmed

Lack of professionalism and honesty. I booked an intermediate car few weeks ago. I was given Hyundai Accent compact car and was told that this is their intermediate car which was a lie. Then when I declined to rent the car and advised that I will give them very honest customer review in google, guy changed his tone and offered me Chevy Malibu full size car for the same price! I appreciate the cool upgrade, but his dishonesty about the car class and attitude was very disappointing at the first place.

Sajith Ellepola

Sometimes renting a car can be a troublesome experience. And it's true that it is people who make the difference between a good and a bad customer experience. Wan at Budget downtown location is one of the best staff I have seen in such a rental service. He will go above and beyond to make sure that he gets what you need (even when the demand is so high for a rental on a busy weekend). Explained all the necessary details before my trip and was able to accommodate all the requirements I had. Thanks again WAN. You are awesome !!!

Pelchat Transportation Ltd.

Very nice experience. I highly recommend. Brand new vehicle! Very affordable price! Great customer service!

ashkan alinejad

Rented a car through their website and when we went there they said we don’t have car. We called customer services and heard the same thing. Very disappointed.

Rubesh Kumar TA

Exceptional Service by Bab. He is friendly, efficient and respectful with always a smiling face. Thanks my friend!

Mitchell Melnyk

Outstanding customer service. Bab and Wan are very personable and courteous, always able to provide a quality rental on short notice.

christian myrand

(Translated) We booked a pick-up with a ball and a closed trailer. The pickup did not have a ball when we arrived, and the trailer was open ... (Original) On a réservé un pick-up avec une boule et une remorque fermée. Le pick-up n'avait pas de boule à notre arrivée, et la remorque était ouverte...

Nataliia Kvitovska

The worst rental company who overcharge and it’s impossible to find out why! Never making this mistake again. Always pick enterprise!

mayank patel

Always rented car with budget in past but never again gonna rent specially with this location at Winnipeg airport. Went to pick up my rental yesterday night on sep 13th which i Prepaid weeks in advance and the reservation agent out of his own ignorance refuse to give me car stating my license wasn't full. Even though same location rented me car back in April on same license. I went to MPI today to find out and MPI agent told me there was no problem with my licence it's just rental agent was too careless to check details on my license and I indeed have full license without restrictions. Not sure why budget hires incompetent people who dosen't care enough to check and accommodate customers instead they like to state and i quote" i can show you corporate policy". They definitely lost me as a customer. Cherry on top they didn't even refund me my money. Worse customer service ever . Hats off to nationals car rental for renting me a car. Wish i can give negative stars to budget and agent working on September 13th around 9 pm. Tall guy name started with H. Wish I could remember his name to write here.

Bruce G Fong

CSRs were accommodating and professional. Hassle free.

David St-Yves

(Translated) Very good receptivity and rental issue. (Original) Tres bonne réceptivité et emission de location.

Nick Dmitrenko

Car was clean, looking good, service was fast.

Jordie Robinson

Staff are super, especially Susan. Can't say enough good things about the staff here.

Living Life With Luca & Layla

Fair company!

Danahi Camacho G.

Terrible attention.

Amansukhdeep Singh

Expensive deal

Clayton McLean

I went to this location regularly to rent a car, excellent professional service. Once again, our expectations of great service were exceeded. The staff are efficient and courteous, always a pleasure to deal with, especially with the Agency operator Alex. Exceptional and commendable

louise hush

When our flight was delayed, they didn't mind. We got a lower price because it made our rental just under three days instead of just over three days. We got a better car (Elantra) than expected. The gas mileage was great. The staff was pleasant. Drop off was especially easy.

Eric Hansen

Absolutely amazing staff! These guys are all super professional and friendly at this location! This crew goes the extra mile!

Jodi Wyman

I booked through Air Miles but noticed afterwards later that the full car rental price was charged to my Visa. The Air Miles staff have been trying to rectify this but seven months later they're still getting the run - around. Avoid them!!

David Longpre

Excellent service and a great and convenient location

ItzEgamerTV

Very unethical. I forgot my phone in the rental and they claimed they did not find it... However when checking the "Find my phone" app it shows their location at the last location... Also the invoice they provided had a $45 charge for "over counter items" which I did not purchase. Don't let them lure you in with their cheap rates over the phone.

Burke Gillis

Rented three times and had excellent service every time, great rates, as well as two free upgrades!

Lilly Lander

Quick, friendly and efficient.

Ryan Chute

Beware of this location. They are pulling service scams to soak unknowing customers out of service money. I was charged $45 extra for a rock chip that was already there. They reviewed the car very quickly and the car was dirty when reviewed. They are pulling the same scam as shown on W5 from unscrupulous locations. Do not rent from this location. They are crooks.

Dan_MD

Staff at Budget Macleod SW is rude and disrespectful (especially Rama, new guy at Macleod location, worked at NE location. How dare are you screaming at the company's client explaining your point?!!) I won't be renting a moving truck from this location ever. I've got truck with full tank based on electronic dashboard, I've brought it back full. They want to charge me for 22 litres diesel "missing" as they DON'T TRUST TO DASHBOARD, THEY OPEN THE TANK AND LOOK INTO IT!! WHAT A GOOD measure EYE HAVE THESE guys!! The client doesn’t have to provide any receipts!! Take your time to review the pic attached. Being a professional truck driver, you can’t treat me like fool! No one checks the level of fuel opening the tank !! Dashboard has electronic Gage!! DONE. I would rate 0* to all customer support team I was on the phone yesterday!! No one cares, no one knows the right number or department. Shame!! Cheap business. Response to the Owners message - NO!! I don’t have to provide any receipt! I’ve brought truck back with full tank, have the pic of the dashboard. I’ve already contacted AVIS/Budget Customer support, they had to apologize for all Calgary decision. The case was opened, all necessary information was provided, waiting for cashback. Whoever is leaving the number to call back to discuss the situation... hey .. try to call that number !! You will be calling again and again, and every time you’ll be directing to a WRONG department or person!!! I’ve called 7 different Tall numbers !!! No One is responsible for TRUCK rental!! Only regular cars..... Shame to Calgary Budget staff!

Gordon MacKay

Easy in and out, close to airport. Love Fastbreak.

Randy Venezuela

Nobody at the counter to assist me when I am returning the car keys. Went to the parking lot to find any attendant nobody was there as well. Asked the help of other company representative “National” to help me did where to drop the keys since nobody is assisting. Should have gone to National instead not Budget!!

The Hungry Mom

The location is convenient and rates are affordable. I also love how quick and efficient the front desk service is in taking care of you from start to finish

Andrew Latorcai

No issues as it should be. Car was great. Quick and easy out of airport. Issue coming back with check in agent as no connectivity from garage. Easily rectified. Friendly service. Budget doesn't disappoint. Thanks very much.

Pardeep goel

(Translated) ok ok (Original) ok ok

Golden Disposal

I highly recommend this company, at the beginning of December, I had booked in advance, a rental car for the end of December, then on short notice I had to make an urgent family emergency trip, and I wasn't sure how long I would be needing a car for. Eric, was so accommodating, and understanding, he made it happen. The NEW black Toyota car was impressive, great handling (even in the snow) and was good on gas, as I had to make several trips down shore and to Moncton as well. Having their Budget Car Rental location within the airport made it super convenient for pick up and dropping off - hassle free. I will be making several more trips to Bathurst and Eric is my Rental Car - Go to Guy! Julie Lavigne - Vice President - Golden Disposal Waste & Recycling Service- Waterloo Ontario

Leo Kopelow

Horrible service

Chris Noualhat-Colomb

(Translated) Very nice and pleasant !! (Original) Très gentils et agréables !!

Jonathan Chang

Very shady, worst rental car experience I have ever had. Reserved full size car. When I showed up to the location they said they are out of full size cars and only a smaller car was available. I told the employee I need a full size since that is what I paid for. He then tells me a Toyota Camry is on the way. 15 minutes later a Chevrolet Malibu drives in.... -20 degrees Celcius that week in Calgary, and the car doesn't even have winter tires!

Leeza T

Very easy and economical to rent ...

FiFi Queen

What a cool place to enjoy

Yvonne Champagne

(Translated) But very badly located (Original) Mais très mal située

Emal Ahmad

Good customer service

Baseborn Manjack

Not bad, didn't like having to fill out forms etc

Nitin kaushik Sharma

Cheap and best car rental service

Kaymar Francis

Beat place to rent car very affordable

David Hofer

I had an excellent experience with the staff. I received a quality vehicle for the price. The staff at this location are friendly and very helpful. I would rent from Budget at the Winnipeg airport again.

Harinder Jit Singh

Nice as usual. Staff is courteous

Garry Grewal, CFP, MBA

No hassle. No worries. Good experience.

maanasi bhandari

Bad service wont recommend anyone to get a car from them ever, they dont pick the phones and the staff is greedy to get money from people, I tried calling them and they did not pick the call and then took 70% extra money for being half an hour late. Very unprofessional and I was not happy at all. I read other comments and I see the staff has been rude to other people as well, it was a lady working and she was very rude, I hope the owners actually take measures towards it, and may be the staff can actually pick up the call when a client is calling them. It was a very frustration episode.

Haiqi Liu

Terrible place, DO NOT COME HERE. I came in and the lady tried to charge me $150+ to rent a cube truck for the day when I was quoted $75 when I called in. Also didn't allow me to use my corporate discount. When I questioned it she seemed offended. You could tell she's definitely someone who hates her life. I walked out and she muttered something under my breath as I was leaving. Not professional and tried to do a bait and switch on me. I went to the farther location close to the airport and got the truck for $75 PLUS my corporate. Would recommend going there if you don't want to get ripped off.

Charles Rahall

The vehicle was clean, fueled up, and as described on the reservation. The staff took their time to familiarize me with the car. I am visiting Hamilton again in 3 weeks and will rent again from Budget on Main Street East.

Donna “dee” Dallaire

Good service

Neville Obbu

Very poor customer service. I meant to give them negative star but had to give 1 star so I can put my comment. They now owe me At least 2 stars.

Lena Sysoeva

We regularly rent a car here, because of Bab and quality of his service. He serf very quick and friendly. He could answer on all our questions and all his suggestions is usually the best working. I recommend this Budget office for renting cars and especially Bab working hours ;)

Michael Kuchmak

Staff so polite and friendly

J G

Affordable vehicles, nice new models, good customer service.

Violet Hopkins

Booked a car rental online to be picked up at the local airport. Received an email to pickup at another location. My online receipt was for $256 final bill $399. Asked why and apparently you pay extra to pickup at the airport, who knew? I did ask for insurance but $143 extra somethings wrong. 1st time using Budget and my last. Not impressed at all. Car was great but these extra charges not acceptable, sorry

Mohammad Ali mirza

They told me that liability is not on the car and I should pay extra while based on Canadian rules it should be

Karp's Korner

Everything works very easy. Always new cars

Emanuel Toews

They’re fast and friendly (if you buy their ridiculous insurance). Car was the one I booked, clean and overall I was satisfied with that. The added fees are what get you though.

Misko Valent

Great staff... and friendly service!

Andre Pouliot

(Translated) Good service (Original) Bon service

Parthibhan Nagarajan

At 726 6th Ave Budget location, I was offered various options by Ana Maria with so much patience and took care of end to end process. I recommend this location because it has one of the the great Customer Services in Budget Rental Locations.

Chris Hobbs

Lack on winter tires on their vehicles made for very dicey situations.

Murray Brown

I would highly recommend Budget for your next rental requirement. Car I received (Full-sized car, Ford Fusion, AWD), was excellent on fuel, easy to figure out the, what appeared to be complex control system (Entertainment, Climate control, etc). Only complaint that I have is that being Winter, a jug of windshield washer fluid was not provided nor was an ice scraper / snow brush. Found this very odd and was a slight inconvenience since, where I did travel to, did receive a sizeable amount of snow and I had no broom or brush at my disposal. Needed to wait for someone else in the parking lot to offer one up. Aside from that, I would rent from Budget all over again. Great price, excellent value for vehicle I was assigned.

Kat Dornian

First off, the people who work at this Budget are really nice and are doing the best with what they have. What do they have? Out-of-date technology systems and an overload of customers that they can't support with their current staffing and broken infrastructure. I've been to this Budget three times this year and each time have had to wait over a solid hour for my vehicle. Each time they have blamed it on slow or broken computers or printers or phones. Earlier this year, Budget closed two of their inner city rental locations - I don't get why they didn't relocate some of the most experienced staff and funnel some of the working technology into this location. Furthermore, as a Fastbreak customer, I have always experienced great service from the other (now former) downtown Budget location but this location does not honour Fastbreak for pickups or returns. I really hope Budget head-office takes notice of what is happening at this location and tries to implement some improvements quickly. There are still other rental agencies in the Calgary core and while their prices are generally higher than Budget's, they can usually get a rental out in less than half-an-hour even when busy. Honestly, the only thing that makes my visits enjoyable are the helpful and kind (albeit obviously overworked and stressed) staff.

Carling MM

The car was in great condition and the experience was fairly seamless

Nishant Arora

the best budget location in Calgary. you'll always find a guy named Raj working there. he's the real deal. he makes sure I always leave happy from here.

Anne Leroux

charming and efficient. Good value for money. Easy access to car and easy drop off. Everything you need in a car rental. Also, they had winter tires on the car. Thank you for that. It is so annoying, driving in a snowstorm, without proper tires.

Nelson Hein

Good service, fastbreak makes getting in and out a lot quicker

Siddharth Varshney

Budget has exceeded my expectations. It is conveniently located in the heart of downtown, cheapest of all and has the best staff that I have come across. I want say thanks to Abe and Mario for always giving me the best experience on all my rentals. They are helpful, passionate, kind and know what it takes to provide best customer experience. Best wishes Sid

Krista Hack

They are great to deal with, April is awesome & such a hard worker!!!????

Travis Rigby

Overpriced. Just plan a little ahead and go with Discount car and truck rentals.

Moinur Rahman

Very helpful customer service. They will tell you in details.

Vern Teichroeb

It was easy to rent. The vehicle was ready when we arrived. It was clean and everything was in order. The return process was easy. All good!

Janet Nordine MS LMFT RPT-S

New employee at the counter and not enough training. Car was good. Check in took a long time. OLD printers - dot matrix.

Konnor Hegan

Made a reservation for a car. When I get to the desk they are sold out! What is the point of making a reservation. This happened to two other separate customers while I was waiting in line. Very disappointing. Manager Steve was no help at all and his female subordinate was rude and not helpful.

Anton Polishchuk

Every time I bring the truck back tank full,they tell me it’s not, do not use this location, they don’t go by the gage

Darryl Bowman

Good service. Knowledgeable staff. The only suggestion I would offer would be to knock down the amount of paperwork and signatures and initials needed. Its Covid time people, streamline the process! It'll help keep your staff and customers safe!

Sylvie Charette

(Translated) Poor service (Original) Service minable

Denis Blanchard

Marcel is the best in Bathurst

DA DOO

Friendly service

Kyle Dillabough

Excellent service. Watched the manager deal with some rather impatient customers, he handled them all so well. Was very fast and efficient when working and getting me setup. Will definitely recommend this company for rentals!

Omar Duran

I've rented two very nice cars here without any problems.

Brian Mainland

After renting a van for a week in April 2019, we returned it and filled it with gas, as requested, at the gas station nearest the airport. When returning it, the vehicle was inspected by the budget/Avis staff and everything was signed off on. We then received a bill several weeks later claiming we had not filled the tank. I called and left a voicemail explaining that we had indeed filled it with gas and had the credit card purchase as proof. I received no response. Nearly a year later, we received a notice that budget/Avis sent the fee for collection and that we still owed. We paid it rather than deal with the collection company, but we will no longer use budget/Avis while travelling. Warning to others, keep copies of gas receipts as proof as this business may try to scam you as well.

Natalie McGuinness

We had a fantastic experience with Viktor. He helped us find the most cost effective way to rent a car for three different days. He always made sure we had a suitable vehicle for the journey we were doing too. We visited the SE branch on the Sunday and the staff there were fantastic too!!! We had such a brilliant time on our days out and it was thanks to Viktor and his staff for making that experience less stressful for us! Thank you all!

Michael Gillingham

Alex is so friendly. I recommend this location for everyone seeking a good service. 5 Stars

Anthony Lanz

Conned

Photo RAS

Fast smooth transition. Cars were clean and just as advertised????????✌????

Dana Zheng

Abe and Mario were super nice and helpful! We thought we weren’t going to get there before they closed, but they stayed open to help us out. Thanks!!

Hanna Aberin

Great customer service, decent prices, clean cars!

Victor Jabur

This place provided me a really good service, certainly I will rent car with them when I need. I recommend.

Amanda Andrus

This was, by far, the best car rental experience I've had. The check-in was painless, and when I asked if there was anybody out by the cars to help me with my bag (I have a broken wrist) the lady at the desk called out and the guy helping with returns came right over to help with my luggage. When I brought the car back, the same guy was there and grabbed my bag out of the back for me without me needing to mention it. The staff here were excellent and I will not book anywhere else if I pass through Winnipeg again.

Kashif Usmani

Google please allow me zero rating. I rented a car with them around 2 weeks ago. The lady at the counter was super smart at upselling and offered me only 2 choices for fuel - either I make the tank full before returning or let Budget refuel it. Never gave me option to pre-purchase the gas. On the day of return, I wasted my time on gas station trying to open the gas tank slot but there were no buttons inside the car..well I ended up returning the car without refuelling and these cheater charged me 2.99 per litre when the gas price was around $1.07. I called the company 4 times and eventually and was told that I should have pre purchased the fuel. I told them I was not given this option and instead of believing me, they said they cannot go back to what conversation tool place. Oh about the car, they told me that I should have opened the gas tank slot by inserting something like a key (so that I end up making a scratch on the car and they could charge me even more) - sweet business. Stay away from Budget Victoria Airport and their crappy cars.

Ash Allen

Guys here are awesome. Always see me quickly and always try to get me the best available car even on public holidays. I make sure to always come to the 6th Ave SW location as I have the best experiences here.

Victoria Levitt

Liars and thiefs! I flatly refused for any additional insurance, and yet have been charged. When I returned the vehicle today and complained the attendant stated the "manager" would not be available until January 2, 2019, and if I had a concern to contact the call centre. I rent regularly from yyj but have only used Avis. Please, please at all costs use Avis when renting at Victoria airport. Budget staff should be ashamed of themselves. Final total of a 3 day rental cost over $100 more than the original booking. Even with advising counter staff I did NOT need additional insurance.

Anmol Beri

I had a great experience with Budget car rental business, I will definitely recommend this particular location to you. Both Abe & Mario were very understanding and accommodating. They answered my questions and were very patient and easy going.

Barbara McAuley

Amazing service!

Ranjeet Kumar

I would give them 5 star for the splendid Customer Service. They Always Treated me with priority and zeal, Thumps Up for all the Good Service

Carol

The Hamilton main St location does not have a washroom

Jean-François Richard

(Translated) Hello, I had a reservation at this place, will it be respected at another point of service ??? (Original) Bonjour, j'avais une réservation à cette endroit, est-ce qu'elle sera respectée dans un autre point de service ???

Kien Hoang

Good prices for car rentals.

Nicole C

Carl took care of me start to finish and it was a pleasant, smooth, straight forward process. She was fantastic and made the process five stars. I went with Budget after the June storm as they had cars available to rent, insurance was agreeable to coordinating with them, and I wasn't going to have to wait a week or more for a car.

메이

Almost every month i went banff, so every month i should rent a car. Every time i go to this rental shop. It is very close to my house. Bab is friendly and nice,i felt comfortable. Also he gave me free up grade again. : ) i m not good at english. but he spoke english very clearly. i could understand everything. thank you And i m gonna go banff next month. So see you soon~~

mario jr. potencioso

Best wishes to my co employees.I owe a lot from this company and the whole management. Thank you.

Rizwan Ahmed

Good service and polite staff

Frederic Barbe

(Translated) I reserved a car online, several weeks in advance, for 1 p.m., while the store closed at 1 p.m. No one warned me, either online or on the phone. I just hit my nose on a locked door. I would like to believe that the hours of operation were listed, but I expected more from a Budget franchise. At least they did not have the audacity to charge me with cancellation fees! I hope I never have to do with them again. (Original) J'ai réservé une auto en ligne, plusieurs semaines à l'avance, pour 13h, alors que le magasin fermait à 13h. Personne ne m'a prévenu, ni en ligne ni au téléphone. Je me suis simplement frappé le nez sur une porte barrée. Je veux bien croire que les heures d'ouverture étaient inscrites, mais je m'attendais à plus d'une franchise Budget. Au moins, ils n'ont pas eu l'audace de me charger des frais d'annulation ! J'espère ne plus jamais avoir à faire avec eux.

Petterson Henrique

Nice car, clean and respectful people at front desk.

Simon Joe

Stay away from Budget Car Rental in Victoria BC. This company doesn't honor their online reservation at all. Charges more than double of their own quote. I booked a car from Victoria Budget Car Rental's own website, for my wife to pick up in Victoria airport on Dec 4, 2015. Budget formally quotes CAN$214.61 for 1 week, with all the details and a confirmation # 21609197CA1. When my wife arrived on time and went to pick up the booked car, Budget changes her more than $400. She tried to argue by showing them the printed reservation. Well, that is useless and the Budget employees don't care their company's own quotes. What a bunch of con artists!

Vanessa Pelletier

Great prices!!

Dmitrii Savishin

Thanks to Sawraj!!! It was really good experience.

jwiebe getsit

I have been renting from this location for ten years with great customer service. But yesterday, one of the ladies decided she didn't like my credit card (the same credit card I have been using for the ten years, at least twice a year at this location) and she did not rent me a vehicle that I had reserved. NOT GOOD. ????????

Sam Uel

DO NOT COME HERE. We pre-booked without issue but when we arrived they denied us our rental over a technicality & left us stranded in Calgary when we desperately needed a vehicle!! The employee we dealt with named Sawraj was no help, and we had to call the customer service centre to get our money back in "3 to 5 business days" leaving us short several hundred dollars while on vacation and 1300 km from home, trying to find a rental on zero notice! Worst customer service of our lives!!

Kiara Cooksley

I was in need of a rental and spoke to Awan at the Sherwood Park office yesterday. He advised that he did not have anything available and would not, for quite some time. I asked if something came in sooner, if he would call. I did not expect a call any time soon. I received a call this morning from Awan advising he had something available for me. In the meantime, I did secure another vehicle. Thank you Awan for getting back to me so quickly. I really appreciate your commitment to my request. Susanne P.S. I hope I have spelled your name correctly..

Jayme Johnston

Good cheap car rental, crap customer service

Pushpika Karunatilake

An affordable price. We got a very comfortable vehicle. The staff is very helpful.

Vikranthreddy Dodla

At 726 6th Ave Budget location, I was offered various options by Mr.Harnek with so much patience. I recommend this location because it has one of the the great Customer Services in Budget Rental Locations.

Faizan Butt

After having read the reviews of this specific budget on google, I was pretty anxious booking my vehicle with them There were pre-approved charges on my accounting to $600+ My experience of car rental companies usually only involves the original agreed amount being charged, them temporarily charging an additional amount on top of the original agreement is a bit different ... to my satisfaction only amount for the use of the vehicle was charged at the end of my trip Rest assured, you are safe with this budget :)

Vipul Surana

Fantastic Car Rental Experience, Ron and his team do a wonderful job. Clean cars, friendly staff, offers pick up in the Sherwood Park area.

Eileen Klassen Hamm

The staff were wonderfully friendly and helpful. Loved the Elantra. And the guys at the return location were so friendly that I had a smile on my face walking into the airport. Thanks!

Pascal Ellapoulé

(Translated) Customer service non-existent after reservation. No return to email. Impossible to have explanations on additional costs! Very disappointed. ~~~ Customer service non-existent after reservation. No return to email. Impossible to have explanations on additional costs! Very disappointed. (Original) Customer service non-existent after reservation. No return to email. Impossible to have explanations on additional costs! Very disappointed. ~~~ Service à la clientèle inexistant après réservation. Pas de retour sur courriel. Impossible d'avoir des explications sur des frais supplémentaires ! Très déçu.

Lin Cao

We booked a SUV online but then wanted to change to a sedan. Mario was very helpful and professional in facilitating during this process. Well done, Mario.

Zion Yua

Would not recommend this location based on poor quality vehicles and lack of integrity from their billing: Just got off the phone with this location to get my most recent rental invoice fixed. Got a rental through Costco at this location. The attendant at the desk went through the usual checklist items and told me that we get a free additional driver because it's Costco. I wasn't even planning to put a second driver until she mentioned it so I added my friend. First car we received had many scratches and the tire pressure monitoring system light was illuminated. The driver side rear tire was nearly flat. I told the staff and they told me to drive it to the maintenance bay for them to fill up the air. After attempts to fill the air didn't work, the maintenance staff told me I should ask for a replacement vehicle because the tire might be damaged. I go back to speak to the staff and got a replacement that was a luxury full size. The car itself was quite scratched up but drove fine. After returning the vehicle, I get emailed my final receipt and there is a $10 per day charge on it for an additional driver. I emailed back asking about that charge and was told they would discuss with the manager. After a week with no response, I emailed again asking for someone to call me about that charge. I got no call and finally had to call the Victoria airport location disputing that charge. Only then was it refunded and a new receipt sent. Why does this office need a song and dance to be able to get the original quoted rates? Looking at the other reviews, it appears this isn't an isolated incident with this location.

Peter Real

Appreciate the friendly, helpful, efficient customer service from Carl & Rahim!

PASCAL PLUIES

(Translated) Not recommended for those who want to do long distance (Original) Pas conseillé pour ceux qui veulent faire des longue distance

Kris 79

April was extremely helpful, and despite a new computer system hampering her, cheerful and efficient. 10/10. Would rent again.

Joel Gwillim

I've rented from here a couple times as I am looking for a new personal vehicle. Carl was a breeze to deal with, courteous and even managed to get me an upgrade at no cost. Quality every time - thanks!

Ricky

(Translated) Thanks to my 3 hour delay, I was unable to travel properly. (Original) 덕택에 3시간이나 지체되서 여행 제대로 못햇네요

Mass S

Great service and Pricing! Thanks

Bryce Krynski

Never use this company. They said that they would return the hold on my credit card after 2 business days, after 3 days they still haven't returned my money and won't assist with the process. When trying to escalate the return of my funds, they gave me the run around and an out of service phone number for the manager. Terribly un-business like.

Hakeem Lawal

Amazing staff in Wang and Bab. Very friendly and professional

Daniel Delorme

(Translated) Impeccable service with each visit. The cars are clean and always ready when I arrive at the store. (Original) Service impeccable à chaque visite. Les voitures sont propres et toujours prêtes quand j'arrive au magasin.

John “Jay” McGowan

Good people. Thank you to the very nice fellow who thoroughly cleaned our rental car.

Jerome Sammy

Rental was easy, no fuss, called for the rental, they had stock, staff was friendly and courteous. Was in and out in no time and was on my way.

Michelle Ward

I clearly see why your 1 star rating is higher than your 5 star!! I had rental booked at this HORRIBLE location only because it was convenient. I booked with my company's discount code only to be 1. Ignored on entering 2. Then being spoken to in the most dismissive manner 3. Given every reason under the sun I couldn't use the code (even AFTER speaking to the executive office at my company) 4. The reason I couldn't use the code changed everytime they were given a legitimate answer from bith myself and the head office 5. Told they couldn't believe a call to my phone was from the company - so had the company call them directly on their phone so they could see it was exactly the same. Then explained that they just didn't want to give me the car. Absolutely incredulous! My company is taking their (BIG) business from Budget. There is absolutely no excuse for treating anyone like that. Hertz provided me a car at a cheaper rate and with the EXACT same ID that budget would not accept along with exceptional customer service.

Meghan Oxley

Ok

Skippywilcox -

Forget the man's name, but I forgot some information to get my rental, the gentleman eventually was able to get me a car. Travelling across the country and not being able to get a vehicle would have sucked. They upgraded my ride from car to SUV for free. Awesome place

Alex Weber

If i could rate lower than 1 star, i would. Very poor customer service. They dont EVER answer their phones. Hard to rent a vehicle if you cant even get someone to pick up the phone. Very dissatisfied.

Jackie Meija

I often wonder how many people are coming to Victoria for the first time and this is the first interaction they have - with this Budget company. No one is friendly or helpful. It is all about upselling - though curious how you have so many extra vehicles to upsell to people but when people were asking if you had any available to rent you said no?? How does that work? There is a reason why they have cheaper rentals then their competitors at the airport it's because no one would come to them if they didn't. On our way back after parking and removing our 2 kids, 2 car seats and 2 sets of luggage we asked if we could have an airport cart to help carry everything. The gentleman said no they didn't have any and walked away. My husband had to walk to the airport to get one and bring it back. What happened to basic customer service!? You may be cheaper but we will never go back.

Harinath Lakku

Friendly staff, both Bab and Wang. Good variety of car collection too. It can get very busy sometimes, but the Budget folks handle it pretty well.

Leanne Gillespie

Got scammed on the gas. I didn't read the fine print.

Ali Abtahi

I rent car for more than 3 months from Budget and this branch is terrible one. Whenever the guy who works there find that I have a deal, he tries to give me the worst car. Once I just wanted to keep a car with another confirmed deal he said you should wait 20 minutes without any reason. The only thing he should do was to sign a contract but he keeps bugging around.

Farah Ali

With the covid19 going on, if you return car, they will charge you $350 to clean it, be aware, they will also send you to collection if you disagree with the. am already suing them about this practice

Dino Grifo

(Translated) Always a good service. (Original) Toujours un bon service.

Carrie Sterma

Excellent customer service, provided with great transportation. Recommend this company for sure.

Molly Fi

Absolutely atrocious customer service. I will never use or recommend budget again. The staff were not helpful and said that my major credit card would not work. Even though I have used it for many rentals before. They told me I was out of luck and literally sent us out onto the street - we had the vehicle reserved for a month prior and we're stuck in downtown Calgary saturday at 4pm without a rental. We called Enterprise and they picked us up and took us to their closest rental outlet and gave us a better deAl then with Budget and the staff were so nice and helpful and cared about our experience. Absolutely never use Budget.

Harminder Kharay

Very nice customer service, very polite staff and answer all your questions

gorman2040

Great cars at a Great price. The sales people were very friendly and helpful.

Mohitt Kaushik

Super easy booking ,very professional staff, the best car, easy returns and the most budget price in the city .....will book with budget and only with budget in future .....I loved it.

Hojat Mahdavi

I had to replace my car because the brakes had problem and the car was very dirty. The second car they gave me was again dirty and I had to tell them about scratches that they hadn’t mentioned. And I had to fill the tyres because they were not ready for my travel. Service was fast but quality ????June2020

Sean Vadoo

I honestly don't understand why so many bad reviews... I have rented cars from this location for 4 times now. Usually convertibles. Super quick to get the car and no pressure of selling me insurance and stuff. Last time I rented a BMW 430i. Car was great and so much fun but the only problem was that inside of the car was really dirty and dusty... We had to clean it ourselves. Other than that no other issues. I will be back in July and have already booked my car with these guys.

Greg Fast

Don’t rent here! I booked a car for my cousins wedding online weeks in advance but when I showed up there was no cars! My booking was for noon and the wedding was at 4pm. When I showed up at noon they told me a car wouldn’t be available until 4pm. Um why did you even let me book it for noon then? I don’t think they even realize that people depend on them to have a car available if you confirm a booking. No apologies whatsoever either. They can’t even refund you on the spot: you have to call them! Just the worst experience and will never book with them again.

K Dhillon

They suck at customer service. They manager is so rude. Don't ever go there, EVER.

CHAEBIN LIM (BIN)

i rented 2/19 and i got the insurance carrent site. and i got a little bit scratch. They charged me. My trip is done so i came back my country. How can i solve that? I thought that is automatically applied.

Kalia Larsen

Carl was absolutely amazing at helping us. 2020 has been a tough year for everyone and as we were planning our wedding and honeymoon we ran into so many more cancelations, and problems (some covid related others not). Our own personal car struggling and was not going to get us to our new honeymoon location. That's where Carl stepped in. She was helpful and friendly AND she congratulated us with an upgrade that has made the experience so comfortable so far! Thank you Carl you are the best!!!

Hiren Patel

DON'T EVER RENT FROM HERE. I would give - star if I have option for that. I have 2 stories to mention here. 1. I rented car 1st time from here as the person was being super nice and gave me good discount. And I also told him that I will return it after hours because I was working afternoon shift at that time and he said fine. So I dropped it after 12 midnight so they charged me for 1 extra day so I called that store "so called" manager next day and she told me that she will call me back as she is busy right now. So, I waited 2 days for her call but she did not call me. Finally when I call her she told me that I returned car after midnight that's why they have charged me for 1 extra day and I accept that. 2. I rented a car again because of good rates. This time that car tyre went flat as I was coming back from walmart. So I use the spare tyre. When I went to return that car, the same person was leaving so I asked him where should I put this keys. He told me to drop it in drop box. So I did. Couple of days after, when I checked my credit card bill, that person charged me for 1 extra day as I drop it in drop box after hours, I said you told me to do so. So I was and I am still trying to get the manager but nobody is picking up my call and nobody calls me back. And also They charged me $170 for 1 tyre. Bloody cheaters.

Gisele Toth

People please tell me where to rent a car, me and girlfriend are coming down in February and last time I used this place 3 years ago everything was fine. Thank you

Taylor L

Thanks to Alex and his team! I needed a vehicle while mine was in for repairs. The entire process was seamless start to finish. If you are in need of a rental, I highly recommend this location.

Fahl Designs

Worst customer service that I have had the experience of dealing with from a company. They will try to sell you on features you don't need, so watch out for the swindling of staff. Not only that, they aren't completely honest when out-of-towners step foot into the building.

Elif Aksu

Whenever I need to rent a vehicle, I pick this location every time. The staff there is very friendly and accommodating. More particularly, I really enjoy having Carl and Rahim as my agents. They always remember me and go above and beyond to ensure I had everything I needed before I start my journey.

NB

Great car rental selection after the pandemic. We ordered a mid-sized SUV on Expedia from Budget and got a fantastic fairly new Nissan Rogue, equipped with all the bells and whistles one can imagine, more than I expected from a rental car. The process of renting the vehicle was quick and friendly, as was the drop off. Good price on Expedia.

Rajat Grover

Name completely contradicts the service. Not in budget at all specially for local rides. My quote for a 16 foot truck for 10km was $156(upto 100km). Uhaul is terrible but way cheaper.

Sharon Krivy

Booked thru Costco got a great deal, but when we arrived at Budget they were very forceful about getting extras which we really did not need. Then they did the prepayment of gasoline saying we should get it, as it is the long weekend & gas will go up. Which it did not go up so when we returned our vehicle we only used a 1/4 of a tank but they charged us for a full tank of gasoline, That is crazy so I am paying for someone else gasoline, I do Not like their tactics how they treat people, So I will not go back to Budget in Victoria Airport... they are a big ripoff.

Dari Youssef

What a joke. Never renting from budget again. And we rent a lot. I had to come put 7 bucks in the car after my employee dropped it off. They want to replace the windshieod for a chip on the bottom passenger side, the size of a nickel. Like wow. Good thing I took 2 hours out of my day to come handle that big catastrophe.

Kelsey Ford

Nope. Called for info on a rental. Had to squeeze every bit of info out of the guy. Couldn’t tell me if they’d pick me up or deliver even though it says they do on the website. Wouldn’t tell me what car I’d be renting. Asked what cars they offer in the line up, he said he didn’t know. Every question I asked...it was like pulling teeth. Then he puts me on hold and I gave up and said no thanks.

Renegade Zed

(Translated) no answer. called 5 times within 30 minutes. it is 4:30 pm .. supposed to be open until 7pm (Original) pas de réponse. appelé 5 fois dans l'espace de 30 minutes. il est 4:30pm.. supposé être ouvert jusqu'à 7pm

Debra Wood

Everything went as planned.

Hasan Mir

Mario is the best. Awesome customer service, very friendly and courteous. Will definitely be back.

Michele bm

Awesome location! Beat service I've got at any rental place in 4 countries! Alex does a great job with the branch!

James Hertwig

Fast, friendly service. Because of availability upgrade was offered. Really appreciate it!

Arden Bagni-Fast

I've rented here twice and understand that it's super difficult for rental agencies right now with shortages. This could be rectified with communication, but it seems the staff here don't know how to communicate. Not only that, they appear incapable of following public health guidelines, constantly taking their masks off while in front of customers and putting everyone at risk. I wouldn't recommend renting at this location.

arterix 224

We rent from this Budget location regularly. Very accommodating according to what we need on any given trip.

Markhani Mahamat

Work

Miroslav Jeliaskoff

Very rude clerk. He did not honer my web-contract. He was very formal and bureaucratic. For example, he kept insisting that I should give him a second phone number even if I have only one. He did not want to give me the car without it. He also wanted me to show him a plastic ID card issued by my company, which we don't have. Probably the rudest business representative I have met. My whole company is not going to Budget anymore, regardless of the cost we need to pay.

Michael Crosato

Excellent facility, service and selection.

Public Public

Had a cargo van reserved for early morning, received a call within half an hour of closing time the night before informing me that there was an issue with the windshield seal on the unit that I was supposed to pick up the next day. I was told that I could have the van still but not until 10am (two hours after I had planned to start my day) and my options were pick it up when it's done or cancel my reservation. I understand completely that it's out of the company's control for something to be returned in need of repair but I was offered NOTHING in way of compensation for my inconvenience, not even a small discount. Again, completely out of their control to need to repair the unit, but completely within their control to exercise better customer service and at least offer more than the "Take it or leave it" options I was given. I will never go back.

Nick M. D.S

Friendly

Shawn Smith

Good experience

Stephen Dyck

Clean new car. But beware of the fees. The end price was well over twice what I was told it would be. The employee was pushy and somewhat unprofessional. Won't be renting here again.

Lisa Rodrigues

Staff don’t realize who’s next in line and people wait at the front and inside the underground parking. Which makes it confusing and they aren’t very friendly. I advised them we had insurance through the booking site and they charged us for it on the return of the car. We tried to fight it and they refused. We eventually did it through the credit card with clear evidence provided and finally got the money back. I much prefer enterprise on 17th ave sw.

Funny Skits

I dont' know why my name say Funny Skits but this ain't funny. 0 stars IF I COULD! CUSTOMER SERVICE IS SHAMEFUL .. If you want someone to Wallahi Alazim you and be lying than this your place, shame on the employee wallahi'd to my face and was still lying! I rented from this place 3 times in the past month and they never had the appropriate car ready for when I arrived or yet any cars at one incident. Sent me off in a dirty, crumb filled van. Each time Ive rented from this location Ive had to go to the airport to exchange vehicles. Do not waste your time. Give your money to a business that appreciates its customers and values their word. BACK TO ENTERPRISE I GO! :)

Jeff Depew

Great service! I have rented from this location many times and they are always friendly, prompt and accommodating to customer needs. Raj was thorough and clear regarding the rental process.

Brampton Finest

Great service, Budget is my rental car choice. Clean cars, always get a friendly smile.

Mohsen Alhalfawy

Good customer service to deal with. Car was clean. Easy pick up and return

John Lingel

Rude staff and dishonest billing department. This goes in as one of the worst rip off travel experiences I have ever had. The blonde lady at the front desk was horrible. So rude, before we even walked up you could just tell she was not going to be friendly.

Kevin Weber

Showed up ahead of schedule due to flight being rescheduled and they were able to accommodate my family and the car seat we needed for our daughter.

Patrick Polujan

Car I reserved was dirty. They told me I had to wait till they cleaned it, or take a smaller car - no discount. F

Alex Gault

Great customer service. Consistently.

Courtney Lamb

I was initially overcharged by over double the amount I was quoted. After being bounced around on the phone from customer service, to airmiles, to the specific branch, they eventually refunded me fully. Once I managed to get in touch with a representative from the Victoria branch he was very helpful.

Jon Buchanan

Truck was clean and staff was very friendly and helpful.

Danielle Forbes

(Translated) Awespme (Original) Awespme

David Bensoussan

It was the worst experience I had. I booked 1 month before my car. I told them I only have a debit card. They told me it's okay. When I am arrived inside, the guy was not nice, we started and at the end, he told me no finally I can't take your debit card. I said at the phone you told me yes. So I didn't have choice, I took my french credit card, so I will have fees. At this moment, it was AMAZING. The guy multiply by 2 because they changed the car and they didn't tell us that. He told me this car was the last. Then, he put my card and he told me sorry your french card is a debit. I claimed no, it's not, please retry. He told me again it doen't work it's a debit, sorry but you should talk with your bank. So, it means the guy know better than me my card and my account. Result: he told us you can't take the car. We said, do you have another solution because we really need, we have to go to Banff now. He said no sorry bye! So, they are stealer, lier, not nice. I don't recommend this company.

Rod Mooring

I’ve rented many cars from this location. All staff are very friendly and professional. The staff even calls me to remind me when the location is closing so I don’t miss picking up my car. I’ve never had anything but great service and would recommend this location to anyone. My car is always ready when I need it and staff go out of their way to make sure I was satisfied with my car when I return it. Although I can’t speak for others that have had issues, I can only speak of my experience. Great job guys and thanks for being so accommodating.

Essam Adly

Very bad experience with Budget downtown office, and will make sure to advise my friends and colleagues to don’t rent from Budget In a nutshell after renting a car from Budget for one complete month with my old driving license, I went to Budget 6 Ave. office and I paid in full for my rent and I wanted to extend for another month but this gentleman “Bab” refuse claiming that he cannot accept my Alberta interim Operator’s License, I show him another photo ID but it still is not accepted by him!! I told him that I’m renewing my driving license since I change address and he should have a copy of my old license in file since I was in this office few weeks back but he still acting rude and not helpful by all mean for whatever reason So basically they lost my future business since I walk away and went to National car rental in 5th Ave. and they were super nice and presented my documents and got a free upgrade on spot It seems that common sense doesn't always make sense for some people !!

szilvia vona

easy and quick, thanks for your help!

Mike Garrick

Fantastic service.

Michael Bratland

A perfect rental car experience.

M D

Great customer service.

W M

I have mixed feelings about this place. Renting a car from them was a good experience as the associates were very polite. However when it came to BILLING, it has been a nightmare. Upon renting a car from an associate, i was informed of the fuel service option. I did not know if I would have time to fuel the rental so I asked the associate if I could fuel the car if I had time but leave the fuel option on as a backup. The associate told me that he would write on my rental agreement to remove the fuel charge if I returned the tank full. I returned the tank full at a different location and was charged the almost 100 bucks for fuelling. I understood that it was a different location, so I simply called back the 6th ave Sw location to have that money refunded. The associate told me he would speak to his manager and then later informed me that the manager could refund me the money. The associate told me he would call me back to let me know when everything was complete. I have not heard from anyone since Friday and i have called and left a voicemail and still no returned call or refund of my money. To make matters worse, when i call I only get the voicemail. The fact that the associate wrote on my rental agreement and signed off on it that I can remove the fuel option should allow me to be refunded. I’m sorry but I am incredibly frustrated and annoyed.

Omer Mallhi

Beware, will always add extra for unsuspecting clients. I had online booking and was being charged 50 dollars for no reason when I confronted the guy he took it back without even apologizing. Extremely dissatisfied

Rod Woitas

I have prepaid the car for a week. Returned the car in 2 days. Agent said I will get some adjustment on my bill for the difference of the prepay and actual bill. Called Budget hotline and said there will be no adjustments to be made. Very disappointed

SuperMat1975

Open on Sundays, great location. The agent named Ernst offers the best customer service of any car rental agencies on the South Shore. Keep up the good work !

Greg T

Always friendly

Rodney Stephens

If I could give a half star rating I would! This location repeatedly fails to provide the class of car I reserve (months in advance) and lies to me about the availability of vehicles, then offers rental rejects or more costly vehicles that do not meet my needs and charge me for the vehicle before I even return it. This is a franchise and they did not answer one of my 12 calls to their offices. I was repeatedly disconnected from their automated phone lines and when I finally did get through to a live person (twice) I was put on hold and my call never picked back up!!! I will never - I WILL NEver - I WILL NEVER - rent from Budget car company again for any reason whatsoever!!! They are liars, they are cheats and their cars are lemons. I need a car that meets my driving needs and is able to safely hold my belongings and transport my passengers safely - I am NOT renting the vehicle to line the pockets of Budget employees or just to keep you employed. It is what I need that counts NOT what you need!!

Omid Karimpour

Booked a sedan and got a cargo. There is little to none customer service. Returning the vehicle was the only part that was satisfactory as I did not talk to a soul. This visit is from February 2021

David Morneau

(Translated) Custom rental :) and great service (Original) Location sur mesure :) et super service

J T

Don't bother reserving a car a head of time because they don't.. also they charged me for 1/4 tank of gas when I used less than 1/8th. Just feel cheated.

Raymond Pastuzenko

Was given a awesome truck to use . Enjoyed the cleanliness , ride of the vehicle , and value was excellent , will be back for sure

C P

We have been on the phone for TWO HOURS trying to extend a car rental. This location does not participate in the Budget call centre assistance program. So you can only CONTACT THEM DIRECTLY to make any changes to your rental. This would be great. Only they NEVER answer their phone. We have been put in a constant loop and have been given the run around. This is absolutely disgusting treatment of clients. Their phone has been on call forwarding all day so we are just getting redirected to the USA where they are unable to make any changes. What a waste of time.

Izaak Koolman

Much better than many of the rental places I've dealt with. No hidden fees at return, and a complimentary upgrade that didn't cost me a fortune in gas.

Chuan Tan

Wan and Bab are awesome! They are super friendly, and provide the best customer service; which makes your car rental experience very enjoyable. I strongly recommend their branch for renting a car.

Aniket Sananse

One thing about this splace... - you'll get the best deal here.. Compared to whole of Brampton..!!

gyal from bush

Worst customer service ever staff has major attitude problem, this indian guy that did my transaction was upset first of all beause i told him i needed a bigger van which was parked in plain site, he then went inside and this other guy drive the one i wanted to front came out the van with an attitude asking what ? And i should know weather i needed a van or not ! He then strom inside like a ignorant fool They act like you're begging a favour, imagine u have to pay for that trashy service, wont go there again nor will i recommend to anyone this happened today Sept 30th 2018

Suzanne K

I was actually super impressed with the pleasant and knowledgeable customer service.

anil kumar

I was not even shown the car, they just handed over the rental car keys, paper work and told me to go and take the car. Whereas enterprise rental person used to take me to car, inspect the car for any issues, check mileage, explain what other plans or addons I can add.

Tim Sellars

They had plenty of staff available to assist, so no lines. The vehicle was clean and in good condition, with low mileage. The staff even showed us how to convert the back storage area of the vehicle into additional seating. There is no staff to check you back in when you return the vehicle, so simply take a photo of the mileage and fuel level and bring the keys to the desk in the airport.

Normand Stoycheff

(Translated) Ppir an easy and hassle free rental (Original) Ppir une location facile et sans tracas

Chris

Used them a few times and never had a problem.

Eric Mercier

(Translated) It took 30 minutes to get service (Original) Il a fallut attendre 30 minutes pour avoir du service

Francois Vaillancourt

(Translated) We did not even receive a copy of the contract after 4 days, not much explanation on what to do and what not to do (Original) On a même pas reçu une copie du contrat après 4 jours.Pas beaucoup explications sur le faire et le pas faire

Boaz Barzilay

Sawraj was great! He heloed us with everything, was patience with us and explained the details. Highly recommend.

Aaron Dalton

Convenient downtown location. Speedy service. No issues with reservation.

Molix Rawdi

Better design and refurbished premises would make it better.

Fabian Howell

Great Experience, Friendly staff. Lady at the counter was excellent making the whole purchase easy.

Se Ty

Budget is usually a competitive option for car rentals, but the service at this location needs some serious optimizing.

Mathew Liam Sousa

Spent 1 hour and 45 minutes just to reserve a car for 3 days and on-top of this they tried to contact more money out of me during this wait as 6 other customers were waiting to be helped and another 5 customers walked out. Bad, slow, unprofessional service. Your better off with Enterprise for aut rental needs despite them being a bit more expensive.

Cliff Riles

Great cars and people

Justin Duplessis

(Translated) Very accommodating service if you are of the world! (Original) Service très accommodant si vous êtes du monde !

Jessica Mannone

Budget employees were extremely accommodating and helpful. The prices were at a reasonable price and I was able to extend the rental until my car was ready.

T Lazreq

Very nice and friendly staff! Thank you!

Hh ii

Great place to rent a vehicle. They deal with integrity. Will definately rent from Budget again.

Jacob Welde

Poor customer service. They cannot process any transactions without the card 'swiping' on their archaic machine even though i preregistered online. I was told the transaction would not be processed because the reservation could not be honored. When I checked my statement, they did in fact bill me. I phoned the Winnipeg location, was told I should have been able to keep my reservation, and I was told to phone their customer service number for a refund. Horrible customer service, would not recommend.

Mark McComb

Booked a full size. They said there was no full sizes and gave me a weird deliver van turned mini van. Got out to the parking lot and saw 5 full size cars!? After traveling all day with 2 kids was to tired to fight with guy at desk. Worst part was told vehicle had amazing fuel economy which as a lie! Got 11.5l/100k on the highway which is worst then my full size truck back at home.

Laverne Peters

They fast, courteous and professional.

Adrian Blizzard

Fantastic customer service , I have been in customer service for over 15years this place knows how to treat folks like people , I have used them 2x times a month for over year would highly recommend you Give them a try :)

Dallas

Who ever gave 5*, they should check their bill receipt. This location alot if cheating in the bill. This is first experience here, its very bad. Almost they try to cheat $230. Pls be attention while you people paying time.

Cindy Penner

Great service at pick up and drop off - it was all just so quick and easy!

Dan Nieuwenhuis

Bab, Morwan and the team consistently provide excellent service! Having a Fastbreak account is an asset as well.

Fred C

Theses guys want 30 dollars for 1 extra hour of time and dont have a rest room restroom for customers

Brendan Lamb

Mez at the downtown west budget location is amazing! Made sure I was taken care of and went above and beyond to accommodate my travel needs. Recommend going to this location to anyone looking to rent a vehicle.

Shane Bambrick

Good people to deal with. Car was clean. Easy pick up and return

Kaitlyn M

Had two good experiences at budget, out of almost ten now, and the rest have been awful. Horrible and unreliable service. Would recommend going to a more reputable company. Maybe it's just this location but the manager (?) has "made us a reservation" on two separate occasions only for us to go in and be told "we don't have you on file." They closed the store early today when we had a reservation for four. At no point did he tell us that they closed at four, after having spoken to him multiple times to confirm our reservation. We arrived at 4:05 (not knowing the location was closed at 4) and not only was he no where in sight, but we were never called or told that no one would be around. Must have packed up early because he was long gone when we got there. Very, very unimpressed by how unprofessional this branch is, not sure how the rest of the company is but due to our multiple poor experiences we will not be returning. Will be filing a formal complaint with the owner or regional manager of budget, whoever is above the worker who always jerks ur around.

Liz Martinson

Polite service, even though vehicle was late...got a wonderful suv in return that I enjoyed driving!

Dave Aldcroft

Excellent people, been dealing with some over a year now. Recommend you go if you need to rent wheels or just a coffee and maybe a donut? Ok its 2+ years now and still a happy camper ,Carl has never let me down , always smiling never a bad day , cootos to her and that location see ya soon !

Altaaz Dhanani

I rented a car from Budget and was impressed with the price, service, and quality. I highly recommend the company. Harnek at the front desk was great to deal with.

Jabbajabba Dudedude

Easy pickup, easy drop off, I got the car that I wanted and the staff was very friendly and helpful.

Chris Munro

Booked online, tried to contact the location to arrange a pick up as I was in a hotel. The gentleman on the phone assured me they could have done that, so I waited, but no one showed up and nobody answered the phone anymore. They close at 12 on Saturday, as a result, I was stuck in the hotel. Such an incompetent!

Eric Cook

Vehicle was ok..only problem was with wipers..need better blades that'll wipe snow off instead of leaving a streak whuch freezes n causes hazard for driving in traffic. Customer service was exceptional n accommodating..appreciated the courtesy n cost saving promotion...thank you...

Nicole Cunningham

Had a horrible experience picking up our rental today. We prebooked our rental months ago and waited an hour at the service desk (to clarify there was not a long line, it took the customer service woman 45 mins to sort out our prebooked rental)! Despite booking months ago the vehicle we booked was not available for us. Then the customer service woman walked away from helping us twice when people butt ahead the line. When we got to our hotel we looked over our copy of the rental agreement to discover that despite clairifying several times with the service agent our agreement does not match what we were told.

bhargava s

I have been helped by Mario, I have to say, it was a great experience. He walked me through the whole process and I think I will come back for his service again. Thanks to Budget for having well trained employees like Mario.

Frank Lee

Confirmed reservation on the phone. When we get there, they say that they need an hour notice and they’re closing in 2 minutes. Why couldn’t they just tel me on the phone if they can’t do it?

Courtney Cardinal

Great rental location. I dropped my car after hours and forgot to refill the fuel. Rather that just filling it @ their crazy rate, they called me to give me the option. Really appreciate the gesture.

Kildare Stables

We rented a car from the Winnipeg Airport - travelling to Calgary prior to return and the Budget folks were very curteous. The car was a 2015 VW Jetta in excellent condition and maintenance. We were very happy with the service both at pick-up and drop-off. Staff were efficient / quick in ensuring we knew key points about the vehicle at pick-up and that the drop-off was handled efficiently. We really appreciated that Budget didn't price gouge for us to return the car to Calgary. Very good value and excellent service! I would highly recommend Budget after this experience.

Shun LAM

I switched from other car rental company to Budget Calgary West since the pandemic. I am satisfied with their service so far. Budget's website is way more user-friendly than the former one. The vehicles are clean and you can tell that they have done the job. Workers overall are friendly and I cannot miss to mention Carl who has been very helpful. Keep up Team!

Sasha Zigic

Rude staff, awful customer service. Coming from someone who has worked in customer service for over 6 years- you could at least put the effort for the bare minimum. My business was much better taken care of at Enterprise.

Kogan Kostya

Sawrat a great Budget rep upgraded us with a SUV , the service was fast, straightforward and welcoming, been renting from them for the last year and always happy.

Schaf Locke

Horrible. Had a pre-paid reservation and got bounced at the counter without a car. Shockingly unprofessional

Merly Merl

Keep in mind that when renting a car at the Winnipeg airport they do not walk through and inspect the car with you. When I picked mine up, late at night, I did not notice the small ding in the door. I called the next morning only to be told that I would have to file an incident report ( for something I didn't do). What was more ridiculous was the guy decides to ask me if my husband rented the car (Seriously!). He assumed I was married and because I'm a woman that I couldn't have rented a car by myself. In this day and age you do not treat a paying female customer like that...????. When I returned the car the man was very nice and let me know the ding was nothing to worry about as people drive the cars on country roads. Not worth the stress of renting here.

D J

I have been a customer with Budget Car Rental in Burnaby for years. Aseem is very professional, knowledgeable, friendly and extremely accommodating. He makes the entire experience quick and seamless. I would definitely recommend renting a vehicle from here.

Becca Lynn

I recently visited the 6Avenue branch (9/6/2017) and was served by the incredible Bab and Wan. I feel like they went beyond the call of duty in order to exceed the customer's expectations and to make the experience as smooth and enjoyable as possible. I genuinely feel that they provided me with the best customer service I have ever experienced. So much so that my friend and I decided to hire a car on a second date (15/6/2017). When we returned we were greeted this time by Lam who was also very friendly. Our new found friends Bab and Wan returned from off site duties and seemed as happy to see us as we were to see them. As before, the store was extremely busy but Bab and Wan were super attentive and ensured each customer left happy and completely satisfied. I would definitely recommend this branch to anyone visiting Calgary and I can't wait to return to see Bab and Wan again! Thank you, you truly deserve to be commended!

Quinn Lanzon

Best service and experience I've had with a car rental. Will make a point of using budget in the future because of the friendly and helpful staff who helped us.

Anthony Ayco

Lack of cars being rented. Charge high pay and busy environment.

Carly

Wow - what a nice experience. We visited this Budget car rental which is located inside the Victoria, BC Airport (YYJ) The service counter was a breeze to locate. (Compared to other airports) we literally got off the plane, followed signs for arrivals/baggage/transportation, and we were there in less than 5 minutes) The employee working the counter was by himself and there was a lineup of about five customers ahead of us. We waited about 20 mins. The employee clearly knew what he was doing, and breezed through the lineup. It was impressive. Once it was our turn, he got us through the paperwork quickly and efficiently. There were zero surprises. He called the employee outside to get our car ready. We walked out the doors and over to the Budget section in the parking lot (was clearly marked and the employee gave us good solid directions) We waited maybe 5 minutes, as the employee helped the couple in front of us. Once it was our turn, the employee personally walked us to our vehicle and did a vehicle inspection with us. He was friendly and chatted casually with us. I've never had a better experience with Budget. (We've rented from the company at least ten times before at different airports throughout Canada ????????) Thank you Budget, we will continue to choose you over the other car rental companies every time!

Reid Denney

I pick up a car here nearly every week and Bab and Wan are very friendly and make pick up and drop off fast and simple, especially if you have Fastbreak. They know what vehicles I like and try make sure they have them at their location when I have a reservation, which, to me, is going above and beyond the call of duty. The vehicles are always clean and low mileage. Great location for the west side of downtown.

Karanjit Singh

Very very rudely u guys are, shame on me who ranting with budget.

Doug Day

They went out of their way to make my rental needs a good experience. Worked with me when running late and were always ao friendly. I will be using them from now on.

gladwynisaac

No interest in attending Customer calls. They even do not use answering machines. Very poor service

Scott Kuan-Veng

I had a terrible experience with this location, i’ve even heard from other employees from other store locations say that this location is troube. For starters the staff tricked me being a first time user of a car rental, they said they would give me a sonata when i had reserved an elantra well in advance, and once i get in the car i noticed that it was a nissan sentra. After this and looking at the document i signed since i was in a rush which i’ll take the blame for, i notice that they had set it up so that they'd try to get me to rent a sonata all along in the paperwork. Very shady tactic to use by tricking a customer but i've learned my lesson. Secondly, i used the company code which provides a discount for users, and after i forgot to provide the ID at pick up they cut me a break and let me take the car with the initial quote, but with the condition that I'd have to produce the ID on the date of the return. fine, not a problem we’ll just discuss it after i get back On the date of the return I dropped the car off and everything seemed to be fine, the employee told me I was good to go so i took off, only to receive a call from a very rude manager Kajan, telling me that i had failed to produce the ID on the date of the arrival, and since i wasn't able to show it i'd be charged the regular quote without the discount code. He tried arguing it was my responsibility to produce the ID, even with the mistake of HIS employee forgetting to ask me. He ALSO went as far as to yell at me, interrupt me while he was blaming me, and continued to place the blame on me This wasn't my responsibility, and he did not want to take responsibility for the mistake of his staff, and the leniency of allowing me to take the car without the ID. If i knew that i'd have to be so organized to correct the mistake for HIS employee i would have never used the code in the first place. poor management and childish behaviour from Kajan

I J

Extremely friendly, efficient service

Lori Bradshaw

I requested snow tires then they wanted to double the rental rate! Plus tried to over charge me until I noticed on the bill. Won't go there again!

Moira Watson

This was the second time I have hired from the Budget Rental on 6th ave S.W. As previously I received spectacular customer service from Wan, Bab and Lam. Wan and Bab went above and beyond my customer service expectations and were a pleasure to deal with. If you ever need to rent a car in Calgary make sure to stop by this Budget Rental office as you will not be disappointed. I wish I could give the boys 10 stars at 5 does not suffice. Thanks a million boys I will be back soon! P.S. still not had the baby..

H A

Very friendly staff. Got me a car within 5 mins and i was on my way. I would highly recommend this place!

Jdy Vasquez

great location in downtown. carl was amazing in answering question as this was my first time to rent a car.

Chester Manon-og

I strongly recommend Mario as one of the most comfortable agent to dealt with. He Knows what is good to the customer.

Terry Greene

I've delt with this Budget for awhile. They are professionals, & always go out of their way to take care of me. Prices are more then fair cars are clean & well maintained . I recommend them hands down .

Kevin Kim

I had a little issue when I rent a car but they were very helpful and willing to fix the problem. Good customer service.

Hanso Singh

The worse customer service experience! Rented a van for the week. Knowing that the Brampton location close at 5 pm. Called to let them know that we will be there late. We were assured that we'll get a small charge. When we received the final charge on the credit card, we got charged for the full weekend. Call back the location, now they are saying they cannot adjust the system. Call customer service, spoke with Joe, employee # 16904, he was like speaking with a computer, no empathy. This is not my first time renting cars and sending customers to this location. It was not about the money, it was about the principle. They will never get another one of my customer again. They do not even deserve a 1 star.

Steve Jonas

Poor Experience while renting a car from here.

Chad Neufeld

Bab was fantastic and took care of my rental experience flawlessly. I was almost two hours late picking up and he accommodated me with courtesy and provided recommendations for our trip. One of the best rental experiences I've had.

Ian Rabenda

I've rented from these guys many times and wouldn't hesitate to go back again. Service has always been reasonable or even great. I treat them respectfully and they do the same for me.

Ye Ou

Budget Mario is a great help! I booked the car through Expedia for Thrifty. I rushed and got there. The agent told me there’s no more car, it’s based on first come first serve. I had to switch to a different car rental company at that moment without choice. I walked in to Budget, Mario tried his best to assist me.

Scott Crang

Just renting a car slush truck

Micheline Perreault

(Translated) Very good service (Original) Un très bon service

Robbie Singh

It was the worst experience. Manager and staff is extremely rude. They charge completely different rate that showed online. Never ever book with these people again. Bunch of frauds, if they don't have the requested car available, they will degrade the car to a smaller car instead of upgrading it for not having a car available. Absolutely no customer service skills at all. If I could give them below zero, I definitely will. Never book from these scammers.

Divine Rivera

Staff has been very friendly and accommodating. He is also quick in doing transactions. The car was also very clean when I got it

J.P. Chartier

Absolutely wonderful! Highly recommend. The staff were great and vehile was perfect.

Dineshbhai Patel

Worst rental car experience ever. No customer service.

echo haven

You guys just lose a long time costumer .thank you for being part of a scam and letting towing companies fine you for no reason .

bbq ahen

Was not a good experience for me, 'hidden' fees, attempted charging me with cracked windshield which was more than fine when I parked it. No one came out from the airport to go over things, didn't get car that was reserved initially, was enough to steer me away from dealing with them again

Elisabet Valenti Soler

What a terrible costumer service... We arrived on time but due to the slowness of Victorino's service with the people who arrived before us, we spent almost 2 hours in line. Then when we got there, apparently our reservation was expired (of course, because of the 2h in line). The guy did not want to hear anything and he told us we were becoming too aggressive (we were only asking for solutions in a normal tone of voice). We finally ended up paying for a more expensive car since he gave "ours" to other people. A complete disaster, I will definitely NOT recommend it.