Reviews of Budget Car Rental (Rent Cars)

Umma Wadu

The rental agent took their time to explain everything to us so we knew exactly what were signing up for. I didn't know that there was hold on our credit card when you a rent car from most Canadian rental car companies. I verified this with other providers a short time later and it is true! This transparency is appreciated! The car was great as well!

Frankie Lambe

Absolutely amazing. Easy to get and pick up our car. Drop of was super easy. Our flight was cancelled and they had not checked in our car yet so the lady came and found us to let us know we could still have it until the next day. Upon next day drop off the wonderful lady Kelsey I believe her name is, was super kind, friendly and accommodating for all the struggles we had had with our flight being cancelled. I highly recommend this rental company. Also the vehicle was clean and very well kept We used the Sydney, ns airport location Give Kelsey a raise

Romil Daquila

Hello Everyone. As of the 31st of July 2019 this location is permanently closed for business. Should you have an existing reservation after the 31st please make your way to the Avis Location in the Cascade Shops Mall and they will be happy to assist you.

Chris Wickham

No debit, no prepaid credit cards, 1 unknowledgable person on staff. This place makes it as hard as possible to rent a vehicle. Rent from anywhere but here.

mitch Poynter

Awesome service from Pat and Romil as always. Great selection of vehicles

Shadoware92

Never experienced such bad service in my entire life before, only thing worst I have seen in germany: A Dude was waiting 2 hours in a hospital with a broken leg to get fixed. Its kinda sad that I have to compare this to the Car Rentalservice in Banff. Let me tell you about my ,,journey" with Budget Car Rental in Banff: The first time I rented a Car for September 3rd (my Birthday) to drive with some friends to Calgary. I made a online reservation on the HP of Budget, they even send me an reminder a day before, but when I got there the employee told me he doesn't have any cars. Even after showing him my reservation he repeated: "I dont have any cars" weaved with his arms around and ignored my for 10 minutes, chatting with whocaress on his phone. So thanks for letting me and my friends down on that day. "Alright, see ya in hell." Was all I thought. Lets skip some weeks to October 19 2016: Me and my girlfriend made a reservation in persona, 1 week before. So I went yesterday there, and the same dude who made our reservation tells me he dont know who i am & I can be lucky that he have 1 car left. Just for the fun-factor I telling you guys I had a really bad day at work before, so all I thought in this Moment was: "Senior, you can be lucky that we are not in america, otherwise I would paint the wall behind you red, If you know what I mean" ;) So after we did the whole paperstuff again.... he went checking on the car. Best thing, the right back tire was missing some air, so I had to drive to a Gasstation and do it by myself. Alright, at least a car I though. He was even so kind to let me pay in cash, the next day. (today). So I went there today, to pay my dept. Fun-Fact 2: I got a really bad fever, so they even send me home from work today, I almost could not stand anymore on my feet. So after a nap, getting some energy I forced my self to the budget frontdesk just to see a sign: "serving customers right now, be right back in 10 min" so I waited again, no one came. I even checked the Place where the cars are, no one there to. End of The Story So my question to you, Budget people is: is just me with my bad luck? or are you just hiring total morons for your service positions? Honestly, for this Service you even deserve minus-stars. Or better, a real star, that implodes an becomes an black hole. I know my english is not the best, but way better than your service. Seriously I think you could just put trained chipmunks on the frontdesk in cascade mall, wouldnt be a big difference.

Kylea Catherine

Morgan is amazing, on a few occasions when I really needed help finding a solution to get somewhere that was time sensitive she always had a smile and helped me find a way! She is a great asset to Budget Rental, and she will continue to be the person I go to when I need a car to hire!

Gareth Smith

The car i picked up from Calgary developed a problem on the first day in Banff, just as we were about to head out to Sunshine skiing. Romil and Oliver turned up at the hotel within an hour of the phone call with a new car, no hassle signed the paperwork and drove off on with our day. Brilliant.

Ashley Dyal

Rented car in Calgary and they STRONGLY URGED me to get insurance and gas fill up bc if a crazy snow storm that just came through. After realizing that the snarky girl at the counter upsold us for a spiff, we had to go to the Banff office to cancel the insurance - they guys there told us that they couldn’t cancel the fill up service but if we returned the car fill, they would remove t from the bill at return. When we returned the car they REFUSED TO REFUND US!!! So budget basically STOLE a tank of gas from us! I never would have rented from them had it not been prearranged by a travel agent. This is BY FAR the worst company EVER - don’t book with the unless you enjoy being swindled.

Jill Benson

I have used Budget frequently and find it to be a painless process. The staff are great in my experience.

Annamarie

Wow. Just checked my bill to see why I was charged $120.00 extra. I forgot to fill the tank, there wouldn't have been less than 3/4 of the tank left, I remembered late the evening after I dropped it off that I forgot to top it up when I got back to banff but had unfortunately dropped off my keys already. I thought there would be an extra charge, maybe a jacked fuel price, but this?! Absolute robbery.

Louis L

Pretty smooth services. But I got over charged for one-way rental, and called 1-800 for refund.

aiko makita

Worst Customer Service. If you think to rent a car from this company, I really recommend you to keep track their bill. The car and the receptionist were ok. (Actually the car I rented was dirty. They didn't clean the car. It had lots of trash that a previous customer left.) The problem is they charged me the rental fee twice which I paid by my credit card. I called them so many times but this company never picked up phone. So I e-mailed to the company about this wrong bill. And the woman replied told me they're gonna refund the fee within 7-10 business days. But I'm still waiting even 11 business days passed. I called to the number which the woman gave me to follow up this trouble, and the worst thing happened. The guy answered my phone asked me to wait for another 5 days, eventually he hung up the phone with snapping back to me. Sucks...!!

Selina Woodworth

Had a good experience

Rachel Peer

I've shopped around and consistently go to Budget for the best rates in Banff. Friendly service... Romel is the best... accomodating every trip and being a great ambassador for Budget!! Thank you and I will continue to recommend others!

Maarten Wijnberg

Very disappointed with your rates. They look very good when you book it, but then it turns out that you are fully responsible for the car if you don't take out all sort of insurances. The 24 hour car hire worked out the same price as when I had taken a taxi to my destination.

Helena Plechatá

Fast, cheap, best rent a car in Banff

Monica Dominguez

Great experience, fast friendly service makes them super easy to deal with! Would definitely recommend!

Dylan Caverson

I rented a car and the rental itself went smooth. I paid credit and signed the agreement for the price. Next thing I know I've been charged an additional $100 for a "drop" fee that was never in the agreement, and they knew where I was picking up and dropping off the vehicle prior to me signing. I called and told them, and they had admitted that they were not supposed to charge it and they were going to refund my $100. 1 week passed and no refund so I call to see what is happening, they tell me it takes 5-10 business days, so that is fine and I leave it to wait. That brings us to today, 10 weeks later, where I have called in excess of 30 times up to this point, all of which result in them either not answering the phone or saying yes we owe you the money and it will get refunded. I am so tired of this crap from them as I do not see my money, and I will never rent another car from budget and will be telling all my friends and family when they are renting to do the same! Ridiculous...

Roxanne Houle

Romil is always great. Easy pick up and close to downtown!

Daren Rose

Engine management light went on in car. Had to stop at Budget in Banff and they sorted an excellent replacement vehicle without any problem. Thanks to the man on the desk for all his help

Ruth Millican

I rent a car from this budget roughly once a month. Romil is fantastic to deal with - incredibly friendly and helpful despite being often very busy. As long as I enter all my specific requests i.e winter tires in winter months, everything is just as I ask.

Cole Steenge

Rented a car from budget last week. Pat and Romilio were very attentive and took great car of me. Good selection of vehicles of this location.

William Westbrook

Had issues with the car we rented in Calgary. Rental agent simply stated it was no problem and gave us a new car on the spot. No hassles or difficulties. Just great customer service!

staci pront

My Friend and I rented a car from a man named Ramil from Banff Budget in December, we got pushed off the road by a snow plough and long story short we had to get towed. We were told we had snow tires and insurance when paying for the car for the day, to only find out from the tow truck company that they were not snow tires and that they didn't give us insurance. $600 later we have been trying to get our money back from their insurance company (as that is what we were told would happen from Ramil from the Banff Budget), however after 10+ emails sent and almost 4 months later we have not received a single reply from him. DO NOT HIRE FROM THIS COMPANY, don't waste your money or your time. Worst customer service in the entire world.

Jeffrey Dvorkin

Told us they had a larger SUV then a few minutes later told it was gone. Not impressed.

Yuka Takayama

This is a fraud company!!!! I and my friend paid in cash for the rent(they didnt give us a receipt) and I put my credit card as a deposit but they charge me both!!! After that I went to the desk again and explained the situation. They said sorry and they thought they didnt charge my credit card according to their system. So I thought there should be a mistake by my credit card company. And now I am back in my country and checked the situation with my credit card company and they are sure that this Rent car company is still charging me! Please fix the situation if you see this! And I want to warn a international customer! it could happen to you too!!! After this review, I had a email saying sorry and it was the companys error. They also said they were going to fix this problem but they ended up doing nothing and changed me double. Well, thanks for nothing and double cherge. I'll never ever gonna use your company.

Jeanne Cooper

In my experience I received great customer service from your representative Pat. He was very thorough and explained all the many options. If I am ever back in the area I will be sure to stop in and deal with Budget Rental.

Michael Jacobs

Don't waste your time. After two online reservations as well as doing my due diligence checking physically, in person. No dice. The first time I waited over 6 hours to collect my rental, leaving my confirmation and phone number for the guy (So he would know i didn't want a new reservation [trying to make his life easier!]). After repeat visits within the 6 hours and a "I'll call you in 10 mins" from him, I came back to a closed store, he'd gone home. $280 spent and no car...... Second time round, again reserve online AND check in person so they can arrange what they need (should there be any dislocation between online & in person systems). Lo and behold after waiting 45mins by the "Back in 10" sign, i was greeted with "Sorry we have no cars". A waste of my time on both counts as well as the fuss of paying ($400+) despite being refunded. Budget has failed on both these occasions, sad that the brand has been let down by the Banff franchise. Being a 5 year Local to Banff I have never experienced such bad customer service, nor trouble with a car rental. Furthermore, such a weak "offer of compensation" of $20 off my next rental, no not per hour, $20 total. (Insurance for 1 day is $40) As summarised above. Don't waste your time.

Kieran 939

On two occasions, literally one after the other we have been over charged. The first time they said we brought the car back late, when in fact we brought this 20 minutes early, this did not seem a problem as luckly we live in banff and the man behind the counter just said this was fine and I should be refunded this in 5 working days, it however has been 5 working days and I am yet to recive a refund. And then we rented a car from them again last week and was charged an extra $25, i went in to query this and they stated we was charged for extra miles.. even though we only went to canmore to do the caving and then back to banff and he said we had unlimited miles, this was also just a system error, again this would be refunded in 5 business working days, which is fine but no one wants to have to go back every week when they rent a car because of your incompetence!

Xu zhang

Of all the rental places in Banff, by far the friendliest staff in town. They actually listen to what you have say and try to work with your needs. Everyone seems more concerned about just getting you to spend your money and leave. I had to wait half an hour for a car but other then that it was great rental experience.

Richard Dubois

I have rented from Budget at Banff location for many times and year and I would like To give a special thanks to Mr.Romil Daquila for his outstanding service.

Christopher Campbell

Great experience every time! Friendly and accommodating. Best rental car company in town with some of the best rates. I would not rent anywhere else.

Mark

Budget on Welton Street in Sydney is the best place to rent a vehicle in Sydney .... Friendly and courteous staff!

Logan Parenteau

Budget Car Rental Banff went above all expectations. Helped us through a hard time as well as made a repeat customer for life. #costumerservice #100%