Reviews of Thrifty Car Rental (Rent Cars)

gurleen singh

Cheap price if you want to rent a car

Lee North

Our car started smoking because all of the oil was leaking out onto the road as we were driving. We got a replacement car but no reimbursement for the day of our trip that we lost or the $200 cab ride to get our replacement. It took 3hours to get help from their “emergency roadside assistance” line. When we got to the drop off location and explained what had happened to our first car they were no help, they accused us of putting diesel in the car by accident. I Will be letting everyone I know not to risk their lives or their wallets by renting a car from Thrifty or Dollar.

Angela Anderson

We had booked two cars on their website for a deal. We landed in Montreal for my dads 75th birthday. We had the red eye flight and were exhausted. We head to the counter and the lady tried to add extra insurance, we explained that my credit card covered it she insisted probably not Quebec and was rude and not helpful. She would not help us and cancelled our reservations, two kids and a family of 5 stranded. You can imagine how disgusted we were with this experience and will not recommend this company ever! Big mistake I work for the travel industry and will make sure not to pass any more business their way.

Robert Vranze

I recently rented a car to go across Canada and they gave me a very good car to a good price. Getting and returning it was super easy and the staff was very friendly and helpfull.

Eden Bee

Thrifty rental car company called me the day before my reservation to tell me that they did not have any cars available and that they were cancelling my rental. Thankfully, a friend was able to help me and I was able to make other arrangements, but if it wasn't for my friend bailing me out my entire holiday would have been ruined! Very poor customer service. Definitely not impressed. I will never use Thrifty again and I am telling all my friends not to use this company either.

Alex G

(Translated) Clean car and easy to access vehicles (Original) Auto propre et facile à avoir accès aux véhicules

Paula Novaes

(Translated) The company simply charged me twice the amount of my reservation (Original) Simplesmente a empresa me cobrou duas vezes o valor da minha reserva

Michelle S

Really great service upon pick-up. Friendly, helpful and courteous.

Xiao Liu

Greedy car rental

Amey Pradhan

Booked an intermediate car for one day ( pickup in morning and same day return at 11:00 pm ). Was charged 30 dollars without prior information for under 25 age. Charged 18 dollar extra for weekend. Charged 8.77 for premium location. All these extra charges and the grand total was 70 dollars ( excluding the fuel cost which was borne by me ) which was way higher than the estimate I got on the website. Was almost forced to buy their insurance in spite of having bought my own. The guy at the counter was rude and unfriendly. TL, DR - worst service experience with hidden charges and bad treatment.

Sharla Stoffman

I'd give it a zero if I could. The location we booked our rental for at 5pm closed at 4:55. So we called the main line. They told us to go to the nearest location. This one was permanently closed with nothing in the office. So now we have to hike to the airport, which we were trying to avoid. Regardless if price or quality, this customer service is beyond appalling!!!

Ryan Caudle

Great car rental in a convenient downtown location. Special thanks to Kavya at the front desk for her friendly greeting and excellent service.

nicholas singh

good experience nice cars , service was fast traveled from South carolina to Montreal got a car in less that 10 minutes and return process was easy just a little hard to find the return area in the parking lot a few more signs would help but got the car in about 10 minutes and returned the car in about 10 - 15 because most of the time was searching for the return area other than that good experience, and they are bi lingual french and English speaking

Umair Qureshi

I recently rented a vehicle with this location and it was not a good experience. I felt like they are trying to rip you off. Rented a mini-van for 4 days, and I returned it late, fair enough, you pay a penalty for being late and so that was charged. However, when I rented the car initially, I had another driver that would drive the car, so I asked the customer rep whether there is an extra fee for an under age (under 25) driver and he said no it will not be a problem and a $11/day fee would be charged. When I returned the vehicle, they told me that the second driver was under age and they would charge $30/day instead. I was not present for the return, it was another person who handed over the keys. The customer rep then charged another $30/day fee for that person assuming he drove the car too. When after it was all said and done, I asked the manager of the location, what about the fact that your employee said this, the manager simply said that in our policies the rules are stated clearly and you should have read them. This is basically a cash grab. I've also filed a case against this location on BBB regarding these issues. Issue here is because a company has access to your credit card, can they go ahead and charge you without your approval?

Florian C

(Translated) New and clean car, very pleasant staff when picking up the vehicle. Which is quite rare among rental companies in general. The only negative point is to calculate well to make the car with the month of gasoline possible (Original) Voiture neuve et propre, personnel à la reprise du véhicule très agréable. Ce qui est assez rare chez les loueurs en général. Le seul point négatif c'est de bien calculer pour rendre la voiture avec le mois d'essence possible

Paul Mathers

Don't rent here! I booked a car here and discovered there are no staff and no cars! If you call all you get is someone completey unhelpful at a call centre.

sean wojcik

Always great to deal with always treated well will go the extra mile to accommodate me and get me into a vehicle....

F. Killingbeck

Worst experience trying to get to the underground garage as it is a mess of construction approaching PET airport and signage at the location is extremely poor!

LC B

Great service!

Amie Dlouhy

The best customer service I've ever experienced for a car rental! I will definitely rent here again

Stephen Leavitt

I missed my brothers wedding rehearsal dinner because of the 2 hour wait to get a vehicle here. I feel like Seinfeld. What is the point of a reservation if you don't have any cars?

Archie Kenyon

I have rented from these guys for several years. They are always friendly, and it is often possible to get a deal in person. Only negative is that it is not open on Sunday, but true of many rental places.

José Antonio Vaca Bello

(Translated) Few options on holidays (Original) Pocas opciones en días feriados

Dale T

Attention thrifty people needing a rental: This is the place to use without service sacrifices! Taxi from the Airport and drive back service. The vehicle was clean and as promised!

Emanuel Samk

Very bad customer service, I have rented a car few days prior the pick up date and when I came for pick up the guy there told me he does not have a car that I rented or similar but he has a downgrade car for the same price, he did not even try to accumulate me, I HIGHLY DO NOT RECOMEND THIS OFFICE TO ANY ONE TO RENT A CAR, as they are not honest with their clients

Nick Boston

Very affordable prices, friendly staff, Thank you for the wonderful experience! Will definitely recommend to others.

Leticia Rodrigues

Horrible service! Don’t rent a car there. The attendant was extremely rude, was not identifiable and didn’t make any efforts to help us. I’ll never rent a car from this place ever again

Kieran Petrasek

Terrible, terrible business. They cancelled my rental ONE DAY (less than twenty-four hours) before I was due to pick it up, after I had booked it two months in advance. Came extremely close to ruining my entire trip, and it was only saved by finding a far worse and three-hundred dollars more expensive rental through Turo in Surrey - an hour and a half away by transit. I will be pursuing as many consumer protection measures and as much damage to this business as possible. Please never, ever use this car rental agency.

Zohar Levin

Never in my life i felt so annoyed...the order said 56 dollar for 3 days but when i arrived it increased to 269 because i wanted snow tires, insurance and a another driver. fooling people. never will use their service!

Radim Zvanovec

Friendly staff. Never had a single problem here

Georgia Sullivan

Had a great experience thanks to Kavya, who took the best care of us! Will absolutely use again

Deron Paiwand

Terry & Alicia provide great service and are always good to you. If you need a truck or car asap they always try to get you one. Been using them for awhile and will continue to. ????????

Aleksandra Koplik

Was promised by agent at the desk to be refuelled at 1.06$ per L, was refuelled at 3,00$ per L for half a tank of gas upon return. Called Thrifty customer service, who refused to do anything and told me to GO BACK TO THE AIRPORT and talk to the person who served me at the desk, since nobody ever answers the phone at the counter nor returns voice messages. I will not be giving be giving my business to Hertz or Thrifty (they share a counter) and would not recommend to anyone else. If you do choose rent from them, do not trust a thing anyone promises you if it's not on paper and signed. Extremely lazy and poor customer service.

Ruben MC

(Translated) A single person attending the counter at 5:00 pm on a Wednesday so that few people who are picking up the car lose a lot of time waiting. (Original) Una sola persona atendiendo en el mostrador a las 17:00 de un miércoles por lo que a poca gente que esté recogiendo el coche se pierde mucho tiempo en la espera.

MJ JARIMANE

(Translated) I am deducted 2 times the rental amount Can't reach them because they don't speak French I don't have an email address Litigation to follow .... (Original) On me déduit 2 fois le montant de la location Impossible de les joindre car parle pas français Je n’ai pas d’adresse mail Litige à suivre ....

Melissa Black

I had a great experience with Thrifty. Both customer reps I dealt with were pleasant and professional. Service was quick. Car was exactly as requested. No issues at all. I will gladly rent from them again.

Amr Darwesh

They charge high insurance rates

Brennan M M

Last Saturday, August 8th 2020 two employees that regularly work here, Patricia and Brittney lie, string along and mislead customers about pick up dates ( expect 4 hour plus delays, 4 other couples were also having multiple hour delays, not just myself.) The behavior and attitude of Patricia & Brittney is truly disgusting and they are incredibly rude, aggressive, condescending and DO NOT CARE AT ALL about their customers time and money. They threatened to have hotel security to remove myself and my female friend from the hotel after we were trying to get more information on why there is multiple hour delays on our rental. Then after waiting hours we were not even able to pick up our rental because of a "policy change" (Had to go somewheres else, also 30 days or so for a refund) Multiple witnesses can attest to this and we are going higher up in the company plus the better buisness bureau so these two (Patricia & Brittney) face severe disciplinary actions/termination. Multiple witnesses can confirm all this to be true and are going higher as well. With further research I find out this company has went bankrupt. DO NOT RENT FROM HERE TO AVOID A NIGHTMARE SCENARIO!!! Thanks for reading and please share.

K5 Garlic & Gardens

excellent, little wait to pick up but other than that the rental was perfect.

Sandra Cunningham

Very pleasant fast and on point! I highly recommend it

Darlene Chisholm

Fast and easy, great location right at the hotel in downtown/historic Halifax.

Lucas Andrade

The worst services ever, the staff was so disrespectful and rude. There’s a lot of car rentals near by, avoid this one!

Emm Eff

Staff are nice and cars are good, but the parking garage is one of the NASTIEST ones downtown. There is open drug use and vagrants occupying the level that you have to drive past in order to park after hours. The stairwell is littered with drug paraphernalia. If there is security, they are not doing their job!

히히넘나조은것

Worst experience EVER. Rented a car that was undriveable, the steering wheel dances itself when you try to speed a little. The agent was incredibly rude over the phone and also at the counter. We called the location to exchange the car, she told us to get to the location ASAP when we explained the car is way too dangerous drive. She never apologized through out the whole conversation. She hung up the phone telling us she needs to assist the customer that was infront of her. We were the customers as well. When we reached over at the counter, the first thing she said was “I told you to come here ASAP, see how busy I am?” I couldn’t see any customer service going on here.

Redmond ohanlon

Booked a car for a weekend away to attend an anniversary. My wife arrives at 2.15 (reservation at 2) and place is closed. No phone call, email anything. Awful company

Alex B

We had an issue with our car and Rena was very helpful. Kind of service that will make me rent with Thrifty again in the future.

Ron Eggler

Great pricing, nice & helpful staff!

Shane Scott

Was told 1 hour before I was supposed to pick up my vehicle that there were none available, they were sold out and couldn't help me.

Alekhya M

Really great front desk lady who knows what customer service is. Extremely friendly and loves her job. They offer great rates and you'll save a ton as opposed to renting from downtown Toronto. This also makes it difficult because they run out of cars quickly. So make sure to book ahead of time. Really convenient location because it's right next to a bus stop that connects to Kipling station. They have key drop off which was great so that we didn't need to drive all the way the next day to drop off the car.

Jackson Gates

After Enterprise-Rent-A-Car screwed me over for my car rental when I was leaving for a trip to Montreal on Friday, I went across the street to Thrifty and told them what Enterprise had done and they got me a rental car for my whole trip duration in less then 20 minutes! The guy I dealt with was very accommodating and pleasant! Will be back in the future for any car rental needs! Thank you!

Mario Lopez

Terrible! Booked two days at 25.00 a day, returned vehicle on second day. Operater smilingly said I could keep vehicle for same rate if wish to keep vehicle. Nope dinged us for additional 15.00 per day. I rent vehicles frequently so do my fellow employees. If we need to extent Hertz and Enterprise give me same rate on extensions. We have now sighned contract with Enerterprise.

ftrtech

The other agent kept me waiting and did not even apologize..my 4 stars is is for Jbuvanaraj for his professionalism...

Stefan Krausse

(Translated) Good, easy car rental. A friendly Latino is available for all questions regarding car rentals. Average price. (Original) Gute,unkomplizierte Autovermietung. Ein freundlicher Latino steht für alle Fragen rund ums Autoleihen zur Verfügung. Preislich Durschnitt.

Tara

Great price, service was very friendly, no problems at all!

k _

Rohan is really doing good job, he suggisted my best kia car on cheaper rate

Jagwinder Sidhu

Nice staff helpful

Babak Karamy

This was my worst experience with a car rental that I have ever seen! I had a very important interview in Hamilton the following morning, so I wanted to make sure that I had a car ready to go in the morning hence why I was renting. When I arrived at the store, there was a note saying be back soon and to call a specific number. It was probably 1 hour before closing. Anyways I was about to leave but thought I would call, the guy replied he will be there in a minute. Fast forward 25 minutes he finally arrives at this point I had committed and did not have time to walk to another rental car place (my mistake). I requested the absolute cheapest car they had for tomorrow if I could reserve it and come pick it up tomorrow. The guy said sure sure no problem. He then printed a receipt and quoted me $94 for 1 day! I was confused because Hertz (a farther walk) was charging $30 / day. He said oh its for 2 days because you plan to return the veichle after store closing at 5 pm. First car rental I have seen not do after hours drop off. I was upset at this point and said come on you got to do a better price. He then replied fine we have a smaller car... how could there be something cheaper when I asked for the cheapest thing. He pen wrote a different price on the receipt to help me out. Which I was thinking, I am getting ripped off, but have no choice and at least he did something nice. Fast forward 1 month and look at my visa bill. The guy charged me full price. TL;DR Terrible customer service, rip off prices, please don't go.

kurptk

Booked a Camry, got a Impala. Then they sneak all these extra fine print charges in. Avoid these clowns and this buisness. First and last time I use company. What a joke.

Qi Kong

Very poor service. Never rent a car there!

Jesse Morales

Really nice model in comfortable price

Deepak N

Friendly staff and a pleasant experience with no hassle.

Marie J

While the branch itself might be great, I made a reservation online for this location and cancelled it well before the cut-off date. My credit card was not fully refunded, and so far, I've spent an hour trying to get back the difference. This is easily the most miserable experience I have had renting a car. DO NOT RENT FROM THRIFTY!!!

Xavier Hornblow

They consciously overbook during the high season leading to huge waiting times beyond the ascribed reservation times. Avoid.

Jennifer Husmo

Surly staff and had to wait nearly 30 min to get the car. Barely any directions on how to find the car. No map or offer of one. If you fill up.you must provide the receipt and the station must be within 10km of the rental spot. At least the car was functional and clean.

André Henrique Kimerling

They do not respect the customer.

Jorline Ou

Don’t do it. They run a Sketchy business. Much more reliable and efficient with an EVO or Car2Go Account. They had the slowest queue and another half an hour to grab the car. When they had us pay and sign documents in the strangest order - It was clear the location does not do business by the book. When we went to grab the car, it wasn’t a car that we booked. Not even close. It was a large van when we booked a Yaris. When I asked to cancel the reservation because of this mess up, they mentioned their manager wasn’t there to process it. Now I have to go through all these barriers to make sure the reservation was cancelled and get a refund.

michael tordo

(Translated) you are going to Quebec and you need a car? this local agency is impeccable just like the vehicle. Friendly manager, car ready at the scheduled time and no problem or scam when making it, I recommend! (Original) vous partez au Quebec et vous avez besoin d’une voiture? cette agence locale est impeccable tout comme le véhicule. responsable sympa, voiture prête a l’heure prévue et pas de souci ou d’arnaque au moment de la rendre, je recommande !!

Linda Wray

Great price but limited choice of vehicles. Also there isn't a drop off after hours for the keys.

Farhan Ahmed

Good Customer Service. Very convenient

Gato Loco

(Translated) I arrived in Montreal and the rental agency did not want to provide me with the vehicle that I had booked and prepaid because my credit card does not work. My card works everywhere else! I find myself stuck at the airport with a paid car but I'm denied access. I am 6500km from home and I find myself homeless and without a vehicle. They are able to take my reservation and payment but they are unable to provide me with the vehicle as written in the contract. Really disappointing. (Original) Je suis arrivé à Montréal et l'Agence de location n'a pas voulu me fournir le véhicule que j'avais réservé et payé d'avance car ma carte bleue ne "fonctionne" pas. Ma carte fonctionne partout ailleurs! Je me retrouve bloqué à l'aeroport avec une voiture payée mais dont on me refuse l'acces. Je suis à 6500km de chez moi et je me retrouve sans abri et sans véhicule. Ils sont capable de prendre ma réservation et mon paiement mais ils sont incapable de me fournir le véhicule comme écrit dans le contrat. Vraiment décevant.

Randall Wight

Extremely poor service. Had a reservation and wasted 50min waiting for someone to arrive at service counter. Every other agency had representitives helping arriving passengers off a few flights. Gave up when airport cleared out and took a taxi to Hotel. Cancelled and rebooked on Enterprise where I received excellent service!

Mr DA SILVA

(Translated) to flee... (Original) à fuir...

koLu Canada

IF I COULD I WOULD NOT EVEN GIVE ONE STAR! I HAD A CAR BOOKED FOR MONTHS NOW . MY FLIGHT HAD A SCHEDULE CHANGE AND THEN WAS DELAYED AND GOT IN 45 MINUTES LATE. THIS COMPANY HELD MY CAR FOR 2 HOURS AS PER THEIR WRITTEN AGREEMENT BUT I WAS OVER THAT BY 1/2 AN HOUR. I WOULD HAVE BEEN OVER MY TIME IF THE AGENT HAD STOPPED CHATTING TO A WOMAN AND GIVING HER ADVISE AND TOURIST AND TRAFFIC INFORMATION LONG ENOUGH TO ACKNOWLEDGE A PAYING CUSTOMER. WHEN SHE FINALLY GOT TO ME SHE SAID -THEY LET MY CAR GO! SO I SAID I WAS OK WITH THAT , I'LL COME GET ONE TOMORROW. THE AGENT SAID THAT NO THEY WOULD NOT HELP ME. I WOULD HAVE TO REBOOK!! THEY WANTED ME TO DO THAT AS NOW THE RATE WAS NEARLY DOUBLE. WHOEVER OWNS THIS LOCATION NEEDS TO KNOW THAT THE SERVICE AND POLICIES ARE AWFUL. I WILL NEVER BOOK WITH THRIFTY AGAIN.I WILL BE TAKING THIS FURTHER TO SOMEONE IN THRIFTY CORPORATE AS THIS IS NOT ACCEPTABLE.

Tin Tin

I had a wonderful experience when I rented a car with them for a business trip. They provide excellent customer experience and I even got a discount for their service. It was a delightful experience. Thank you!

Karen “wewene” Constant

(Translated) Very good experience with this agency! The vehicle was new and fun to drive. We even got upgraded to an SUV rather than a sedan! The staff were attentive and really friendly. I recommend, go there with your eyes closed :) (Original) Très bonne expérience avec cette agence! Le véhicule était neuf et agréable à conduire. Nous avons même été surclassé avec un SUV plutôt qu'une berline! Le personnel était à l'écoute et vraiment sympathique. Je recommande, allez-y les yeux fermés :)

Manpreet Grewal

Worst customer service. Deducted more money from my card without my consent. Customer service agent told us total will be $800 including taxes and insurance but they charged us $1600 without our consent. When I called back they refuse to refund my money. Worst experience. Never renting a car from thrifty

pk pk

There is so many flaws with this rental company that i don't know where to start. In November we booked for a SUV to be picked up on September 3rd. On September 3rd we arrived at the airport and made our way to the rental company which was a 10 minutes ride with the shuttle. Once we arrived, the merchant mentioned that our reserved car was no longer available and we had to upgrade to a different car. This upgrade costed us more money. Two hours later we finally were told that a car has been returned and can be given to us. Based on the contract the car was going to be cleaned and sanitized. This was not done and we had to clean the car ourselfs. To make matters worse, We also noticed on our bank statements that there were multiple charges for Collusion Assistance and upon calling Dollar Car Rental, we were told to reported to our bank and that they are not able to see these charges on our account with Dollar Car Rental. I would not recommend this Dollar car rental to anyone. The staff were not professional and difficult to deal with. The head office support does not provide any information or willingness to look into the problem. We have also contact our visa card company to dispute the multiple charges for the same amount that was made on the same day.

Bernie Connors

I needed two vehicles to replace two damaged cars under two separate insurance claims (very bad luck that week). Thrifty was the only place in Fredericton that had two cars available on a weekday afternoon. The staff were helpful and friendly.

omar omar

After I check my credit card, I surprised they was charged me money after every time I take car , even the price was expensive, and when I asked them about that they said the gas was not full up

Reza Tahmasebi

Every thing was perfect. I got an economy car for a week. Very clean and probably brand new Toyota. You have to be on time for using their service.

TRANSbundu AFRICA

We booked our vehicle in South Africa 1 month prior to arrival. On arrival we received the vehicle in the class we booked and was given to us in clean good condition. Thank you

Joseph Bacha

This car rental is a bit out of my way but it's the only place i rent cars from for work, mainly because of the great service that I get. Steve has been consistently great in helping me find what I want even on last minute.

Christopher Thurber

Rented a vehicle from this location for a week. Vehicle was in very poor condition with lots of damage on the exterior. When I returned the vehicle the lady at the counter was nice so 2 stars. But overall, I'd recommend going down the street to Budget or Enterprise, even if it costs more.

ARMANDO ESPINOSA

(Translated) Very good service, they have always taken me out of trouble (Original) Muy buen servicio, siempre me han sacado de apuros

satyan madan

Awesome service!!

Pamela Vanhanen

I tried Dollar for the first time and the experience was poor. I prepaid for a Toyota Rav 4 and when I should up they didn't have one for me. So they gave me a Jeep with a Crack in the windscreen. The girl at the counter swiped my credit card without even telling me she was holding a deposit! I had to ask her why she was charging my card when it was prepaid. It also made me very nervous to sign the inspection agreement before seeing the car. I will be going back to Enterprise. It's more expensive but I always felt at ease. Don't rent from here!

Anh Thai

PLEASE STAY AWAY FROM THIS BUSINESS IF YOU DON'T WANT TO BE ROBBED!!! I rented their car for one day for a personal business trip at around 8:30am, Saturday, January 27, 2018. When I picked up the car, they didn't have any employees to go through any issues with the car, or walked me through the procedure. They just handed me a piece of paper and car's keys without explaining anything. The car had some minor scratches but hardly noticeable since it was parked in the basement parking lot. However, everything was marked in good conditions. I drove off naively without much concern. My trip went smoothly no accident, even though it was raining and snowing in some areas on the road that day. Upon the return of the car, they billed me an additional $210 plus $30 administration fee for windshield chip, besides the $35 for the rental. There was nothing wrong on my trip, and it was a short one day trip. I returned the car at 11:30pm within the same day. I did not understand what could possibly damage the windshield besides the windshield wiper that I had to use due to rain/snow. If so, they would have notified me that the windshield wiper was ineffective, and I shouldn't drive under rain or snow condition. I regretted not to look at reviews before checking google reviews. I find it to be outrageous how they trick people and charge them excessively through legal contract. It's literally robbing without putting a gun in your head to pull cash out of your wallet. I reported them to BBB and request for an investigation. Seriously!! Stay away!!

Qudsia Zia

A little expensive

Dajo Sco

Be aware that you could get scam by these people. I got charged twice for my rental and not only is almost impossible to get hold of the customer service, they give you fake numbers that don't exist.

Baindu Koker

They have the best car rental place in town

Paul Berlin

(Translated) Not friendly, and in addition overcharged at the end of 50% for costs which I still await details after 2 weeks. The worst part is that when we returned the car, we were told "ok, everything is perfect". Thanks for the surprise ... :( (Original) Pas aimable, et en plus surfacturé à la fin de 50% pour des frais dont j'attends toujours le détail au bout de 2 semaines. Le pire c'est que lorsqu'on a rendu la voiture, on nous a dit "ok, tout est nickel". Merci pour la surprise... :(

Anthony Reid

Good service. Short hours

Giuliana De Carli

The lady working there at the moment was pretty rude. Never had such a bad customer service. Don't recommend

cannonstudent2011

More than helpful in trying to make getting a rental car a good experience, after my car accident. Mark and Rachel were friendly and accommodating. I would recommend them to anyone.

Alexander McKenna

Loved working with the staff there. He was accommodating and didn't force me to sign documents like the inspection before it was done. Also was accommodating of large fleet rentals too!

Ashwin Kumar

Customer service mentioned that they don't even have this location in their database. Why is it still in google?

M. R. Ahmed

You get better deal here, nothing else! Cars are not that clean comparing with other rental companies. They never pickup phone, even if they pickup, they will put you on hold for 20 minutes and forget about it! Then when you call back, they will not apologize. They hang up on you as they are busy always! I returned the car overnight and called in the morning numerous times to tell them for charging a different card, than what they have on file. CSR told me she already closed it and card was charged already and hung up whereas I didn't see any charge on that card yet. What I understood was she didn't want to spend few minutes to take another method of payment. Rude and dishonest! I would pay few dollars extra and rent car from other companies who are more professional and value the customer service.

Dea Young Chung

Good Staff

Christopher Wilkes

Elanatra nearly nèw, great rates, staff easy to talk to. Got any extension Thrèe more days, no hassles .

Bozena nikolski

I was in need for a fast car rental, and this location went well beyond my expectations. Super friendly staff, fair price and excellent service made my day. Super convenient location at the mayor intersection, lots of parking spaces and many cars to choose from.

Sonia Mann

excellent service....

glukeus23

Yes, I recently rented a car from this location, as I had a wedding to get to. This wonderful Indian lady behind the counter was a delight and really put me at ease. Another employee passed me a donut! It was magic! I’d so come back and rent a car from here again!

Serge Veilleux

Good price, fast service really enjoyed my experience and not to forget good vehicle

Robert Yandt

watch the manger, he"ll up the price behind your back once agreed on cost. Talked to him on Monday about the charge. He said it will be credited that day. Still isn't done..its been 2 days. ...screw me once, shame on you, screw me twice...im outta there!

John Ukos

picked up a chev Impala for a day drive up to Whistler. they were open on Thanksgiving and had a convenient droo box for keys on return. the price was excellent 36ish

R R

Spoke to a gentleman over the phone called Safwan. He was very polite and friendly. Told me to come in and he would give me a good price. He gave me the best price compared to other car rentals. Speedy service and professional. Very straight forward process. Highly recommend this place. Safwan really sorted it out

Michael Wormald

Extremely Disappointed with the customer service team who provide false information over the telephone regarding credit holds. Had to follow up numerous times to release credit card hold of $200 with both location, and call centre. I would never use them again.

Ricardo Pardim

(Translated) I was pleasantly surprised by Thrifty in Montreal. I had never rented a car with them. In addition to the price being much lower than that of other rental companies, the service was less bureaucratic than in other stores that I have already rented, both in pickup and delivery. Very satisfied with their service. (Original) Tive uma grata surpresa com a Thrifty em Montreal. Nunca tinha alugado carro com eles. Além do preço estar bem mais baixo que o de outras locadoras, o atendimento foi menos burocrático que em outras lojas que já aluguei, tanto na retirada quanto na entrega. Muito satisfeito com o serviço deles.

Carol Buckner

I rented a car from Thrifty on Sept 30, 2021 for one week. I read all the fine print. I was told that if I didn't refuel prior to drop off the fee would be the same as the local gas prices but on the "Estimate of Charges" it stated $3.69 per litre. Due to time constraints I had to drop the car of without refueling the tank being between 1/2 to 3/4 full. I then noticed a $100 extra charge on my credit card. AFTER MANY CALLS I WAS TOLD THAT THE REFUELING CHARGE WAS $9.99 US PER LITRE!!! CONVERTING TO APPROXIMATELY $12.50 CAN PER LITRE.! I WAS UNABLE TO RECIEVE A FINAL RECEIPT WITH ALL CHARGES. IT IS ASTONISHING THAT THEY CAN GET AWAY WITH THIS! THIS IS PURE ROBBERY!

Emrah Erhan

Helpful people

Daniel Ram

Conveniently located near downtown Vancouver. Service from front desk staff as well as inspection staff was smooth and quick.

amrit singh

Garbage staff Should fire both ladies and hire new staff

stealer Arun

Really bad experience....!

Nic Cheng

????????They closed??? My god , we are here at 5:30pm Friday, what happen they closed. Their website saying TIL 6pm. Correct it, otherwise other ppl will facing the same issue.

Yaser Shadmehr

Price was so fair

Graham Duff

The experience started out badly with the Asian representative. I couldn't really understand him and his service skills needed work. The middle eastern man took over and was exceptional. I took his advice and rented a Nissan SUV which was excellent advice. He turned the whole experience around and because of him the review is 5 stars. Thanks for working with me to have an excellent car rental experience.

Clément Feuillet

(Translated) bad service, hidden charges, scammers. (Original) mauvais service, frais caches, arnaqueurs.

Eric Michael

Had a good experience at this Thrifty location. Got a 2016 Nissan Altima which was in the category I reserved. The price was as quoted. No complaints.

Igor Rizy

(Translated) Professional and fast service. (Original) שרות מקצועי ומהיר.

Jez W

Diabolical service at this branch. The staff had no information about which cars would be available for us and several other parties waiting for pre-ordered vehicles. Everyone waiting for HOURS with no estimate of when or if the situation would be resolved. Everybody waiting roared with laughter when the staff had the cheek to fine someone else who was returning their car an hour late.

Rahul Ghosh

Awesome place

breanna sherk

In February, everything went well and easy. We rented a car the "Family Day" holiday Monday. They were open at 8am in the lobby of the Westin Hotel. We dropped it off after we were done at Halifax airport. No issues and everything was done in a timely manner. In August, we came back and rented a car again with terrible service. This time, we were charged $980 deposit on the car. No problem, however when they put my credit card information through, he entered it manually on the computer and swiped my card. I asked for the terminal to put in my code. He said not possible, so of course my card was declined and my bank called immediately saying there was fraudulent activity on my card. I said I was in store at the moment trying to put it through. They said since he was manually entering it on the computer it would not go through as it looked too suspicious. I cannot believe that they would not have a terminal for you to enter your code. So, we used a different credit card with more success. Then, we were given keys, told to take the elevator to the exit and find the car by beeping the keys until we saw it... we were told the car had already been checked and was fine. We went out to search for the car... no easy task. At first glance we noticed scratches on the passenger side door. We had to go back into the hotel and tell him. Wasting more time. He verified the 4 scratches... after telling us that the car had been checked and was fine. Clearly the company was trying to end up by having us pay for the scratches that were already there! We had to go back inside and sign. Finally, an hour and a bit later we were on our way. I could not believe that it would take so long and that there would be such terrible service.

Scotty H

Been renting from here for years, they are the best downtown by far.

Steve Lewis

Dont bother wasting your time. They dont have a location here and the fact they don't have a phone number listed is the giveaway. The listing should be removed ASAP to avoid headache for people.

Dana Clark

Super easy check in. Very upfront prices and easy to drop off. I will use them again in a heartbeat next time I’m in the city.

P Wahl

Terrible service. We had a car booked this week that was already paid for and we had a confirmation email. They said it wasn’t on file and there was nothing they could do. The lady wasn’t apologetic at all and didn’t even try to help. Thankfully we were able to get a car through Avis the next morning.

Seasons

Guys could you answer your phone. I'm gonna come there and let it ring in my pocket and see if you answer it. Get an answering machine too.

Jay Fennema

Friendly staff, quick service. Gave me a free upgrade

Charles Jian

Worked with Ajay, the manager of this place. He was a great conversationalist and pleasant to interact with. Ended up upgrading to a higher grade vehicle for a fair price, with a discount on an additonal non-prepaid day. I would love to come back here if i ever needed another car in Victoria.

Divine E.

Not very affordable

Minet Aceti

I had the vehicle reserved on-line, always on time. Excellent and helpful customer service, specially from Ashwin.

Steven Roderick

This is without doubt the worst service that I have ever received. I had a 3pm reservation, arrived 15 minutes before only to be rushed out by the rude guy working there as they closed at 3pm. Needless to say, I had to leave without the car and was forced to cancel and travel to another rental company who thankfully couldn’t do enough to help me. This place is not very appealing to look at and the staff are very unprofessional. Use at your own risk. Wish I could give zero stars.

M.E Taame

It’s the worst place. Read the comments below and you’ll see why they’re horrible. I had the same Disappointing experience and didn’t feel safe to deal with them or trust them. They’ll answer and say sorry, but I’ll guarantee you that they don’t mean it because most of their customers are just unhappy and I don’t think they’ll change soon.

Vu Ha-Nguyen

Processing is extremely slow, only 4 people within one hour. As reserved, the time for renting started at 8am, but did not get the service until 9:15. Then, the agent told me you can return before 10 AM next day without any overtime charge due to the delay process. Next day, I returned the car around 9:30 AM. No one was there to check the car so I left the key in the box. After returning car, I did not receive any receipt of rental. Then, I checked my credit card and see that they charged me 200 CAD for one day renting a Nissan 4-seat SUV while the fee was around 100 CAD (insurance included), I had already refueled the gas before returning, no damage .... There is no receipt, then I did not know why the fee was so high. Very unprofessional. I am too disappointed with their services.

WARREN HAWKINS

Terry is a cool guy, no worries

Jey

(Translated) !!!!! Do not trust !!! My wife and I had made a car rental via this site for 15 days in Montreal with Thrifty, it was indicated that the additional driver was included in the price on the condition that it is a spouse. When we arrive the Thrifty attendant tells us that this is not valid, he asks us for a copy of our marriage certificate (it is true that we always go on a trip with this document !!) while on my passport marries there the two names! We still managed to contact our parents in France (+ 6 hours difference, ie 11:50 pm) so that they can send us a copy ..... and when we present the document to the attendant he says that it is not is not valid! Criss !! I spend 30 minutes for that and then he tells me that it is useless! It cost us $ 13.50 a day !!!!! Note that Thrifty offers low-end services compared to AVIS with whom we had made several rentals. An example we had a Nissan Basic at Thrifty whereas last year with $ 170 more we had a Chrysler 300C !!! Here is what to be jaded !!! In September we will rent from Avis !!!!!!!! (Original) !!!!! Ne pas faire confiance !!! Mon épouse et moi avions effectué une location de voiture via ce site pour 15 jours à Montreal avec Thrifty , il y était indiqué que le conducteur additionnel était inclus dans le prix à la condition que ce soit un conjoint. A notre arrivée le préposé de Thrifty nous indique que cela n'est pas valable, il nous demande une copie de notre acte de mariage ( il est vrai que nous partons toujours en voyage avec ce document !!) alors que sur le passeport de mon épouse il y figure les deux noms! Nous avons quand même réussi à contacter nos parents en France ( + 6heures de décalage soit 11:50 pm) afin qu'ils puissent nous envoyer une copie..... et quand nous présentons le document au préposé il dit que ce n'est pas valable ! Criss !! je passe 30 minutes pour ça et pour qu'ensuite il me dise que cela ne sert à rien ! Cela nous a donc couté $13,50 par jour !!!!! A savoir que Thrifty propose des services bas de gamme comparé à AVIS chez qui nous avions effectué plusieurs locations. Un exemple nous avions une Nissan Basique chez Thrifty alors que l'année dernière avec $170 de plus nous avions une Chrysler 300C !!! Voila de quoi être blasé !!! En septembre nous louerons chez Avis !!!!!!!!

Jack Yan

I found this place through Expedia.ca, I got probably the last 7 seater VAN in GTA 2 days before long weekend. Convenient location, close to Subway station. Everything was smooth. One thing I need to say is, always call to confirm, call the store, not the head office 1-800 number, don’t trust 100% the online booking.

Stacey Sinclair

Staff was very helpful and friendly

Tom Jacquème

(Translated) Unpleasant home by a lady who takes you high. We lost a good 45 min by telling us to wait in front of the agency while we had to go to the car park next door. In addition, we booked a car for the final to have another, different from the one we had previously booked. I strongly advise against (Original) Accueil désagréable par une dame qui vous prend de haut. Nous fait perdre un bon 45 min en nous disant d'attendre devant l'agence alors que nous devions nous rendre au parking à côté. De plus, nous avions réservé une voiture pour au final en avoir une autre, différente de celle que nous avions réservé au préalable. Je déconseille fortement.

Chhor-Huy Priolet

(Translated) Excellent value. But rude staff. (Original) Excellent rapport qualité/prix. Mais personnel désagréable.

Chavly Habolo

(Translated) Excellent service (Original) Excellent service

Jacob Pecoskie

I just called there and was referred to the website for service, worst customer service ever.

Vincent Ċ

I had visitors coming from overseas, and I booked a family van for a week with Thrifty through an online service. I then received a confirmation email from Thrifty. I called the day before just to make sure they'd have the vehicle ready by 10AM (which I specified on the request). They told me that they don't actually have any vans. They could give me a small car instead, or if I wait till 5PM I *might* get a van. Totally unprofessional. Luckily, another rental company around the corner was able to get me a large transit vehicle at a similar price point. Based on the other reviews here, I guess I should count myself lucky that Thrifty didn't charge me for the rental even though they didn't have a vehicle for me. Save yourself some grief and go somewhere else.

Peter de Groot

Fast and easy to get our car. Return was before 6AM parked in the garage and keys in the dropbox. No problem.

Marc Parent

If you want a car at 9 then reserve it for 8. Or just get it elsewhere and save yourself the frustration

michael schmidt

This is one of those reviews where if I could give zero stars, I would. Thrifty Rent-A-Car is, hands down, the WORST car rental company I have ever dealt with in my life. First off, the signage for the location is extremely poor. There are big bright signs pointing out drop off location, but the signage for Thrifty can barely be seen. The check in process was fine, but it's where I went to pick up the vehicle that the situation soon fell apart very quickly. 99% of the vehicles I rent are with Enterprise, and there is a very good reason for that- they provide some of the best customer service I've ever experienced in my life in any industry. With Enterprise, one of the representatives walks around the vehicle with you noting all the damage and recording only the damage that they are concerned about. They do this WITH you. Thrifty does it before you get there. Then they ask you to walk around the vehicle by yourself double checking what they record for damage. I noticed some paint chips on the hood of the car, dings on the windshield. I ask him if they record paint chips and glass dings and the guy says yes. He then comes by to look and tells me that they were not big enough to record. No problem. I ask him to put them on anyway because at this point I just don't trust them. Typically windshield dings are one of those things that car rental companies usually charge for. So then I get to the driver side door and there's a paint chip about the size of my fingernail which I point out to him, and he tells me that it's not worth recording because it's not big enough. ok The backside of the vehicle I couldn't even check because it was backed into a wall, so I had to pull it out and re-park it, and then pull out a flashlight as it was so dark in there I couldn't see most of the damage anyway if it did exist. The only damage that Thrifty had recorded on that vehicle is a scratch on the passenger front door. I can't see it and ask him to show me. It is a tiny little scratch that pales in comparison to the paint chip on the driver side door. But that they record. When I question him about this, he begins to tell me that it's up to the individual employee what the record and what they don't record. All that says to me is that either they don't really have a policy, and are going to ding me for existing damage when I bring the vehicle back, or they're unprofessional and they don't have any consistency in how they check out a vehicle. I asked the employee to record the damage that I noted on the vehicle, particularly the fingernail sized paint chip, and all the guy wanted to do was argue with me. It didn't matter how many times I explained to him that there wasn't any consistency in the damage they were recording and I didn't want to be blamed for something that was existing damage when I brought the vehicle back. The employee had two responses to that. Either he turned his head and rolled his eyes at the other guy that was there cleaning vehicles, or he just constantly interrupted me trying to explain thrifty's policy which if he would listen to me wasn't making a heck of a lot of sense. I finally got so frustrated with him that unfortunately I lost my temper and I swore at him. There's never any excuse for that and it shouldn't of happened on my part and for that I apologize. But here's a suggestion for you Thrifty employee. When a customer is trying to explain to you his concerns about how your vehicle is checked, rather than rolling your eyes and interrupting him, LISTEN to his concerns. Don't argue about recording damage on The checkout form, just do it, especially if it makes him happy and shows him that you care about what he's trying to tell you. As far as I'm concerned this is the last dollar that thrifty will ever get from me. They are the most unprofessional car rental company I have ever dealt with and I will never give them another dime of my money. 20/46 reviews are 1 star. There's a reason for that. Poor management and incompetent employees. Save yourself a headache and rent from another company.

Benoît Pétrin

(Translated) Qualified staff, overflowing kindness, exemplary professionalism! A big Wow! Thanks Dan! (Original) Personnel qualifié , d'une gentillesse débordante ,d'un professionnalisme exemplaire ! Un gros Wow ! Merci Dan!

Anthony McNally

NEVER BOOK HERE . Absolutely terrible. First time I used here they had someone homeless got into the lot and 'made a mess' that they had to clean, waited 90 mins . Second time was Left waiting for over an hour and offered other cars. Sketchy, rude and kept saying 5 more minutes before saying the car was actually not even there yet. Staff could at least be honest and cars should be ready . 2 strikes now..you are out! never again

Lucy Chen

I made a reservation online 3 weeks in advance. The reservation was not honoured when I came here to pick up the vehicle on the Saturday of a long weekend. Not surprisingly, by then it was too late to get a vehicle anywhere else in Toronto at any price. Long weekend road trip - gone. Hotel reservations - gone. Plans ruined thanks to Thrifty. What's the point of making a reservation if they aren't even honoured?

Francis Burns

SCAM ALERT!!!! You e been warned.

Michelle Goersch

Amazing people here!! Great cars!!! Did I mention the great people here?! ????????

wayne callihoo

Not the cleanest looking place. Not the friendliest. But check in was fast.

Thierry Degrelle

(Translated) The same agency as Hertz rental car The service is fast and very pleasant Nice professional team (Original) La meme agence que Hertz rental car Le service est rapide et tres agréable Belle équipe professionnel

sudeep singh

Very bad experinence ..This is the worst place to rent a car . I rented a car two days before but when i go to get car they said to me that no car is availble at this time . They never contacted me this thing but they gave me conformation number when i booked ,but when i went there they said no car is available thats so annoying . I suggest to all no one should book their rental car at dollor rental. That is the wost rental ever that you will go to.

Philippe Sarcey

(Translated) No worries with Thrifty during our stay in Canada. We received our SUV at the Montreal airport, to make it 3 weeks later in Montreal center. In both agencies, the welcome was warm. The service was fast. Thank you to all the employees we met. (Original) Aucun soucis avec Thrifty lors de notre séjour au Canada. Nous avons réceptionné notre SUV à l'aéroport de Montréal, pour le rendre 3 semaines plus tard à Montréal centre. Dans les 2 agences, l'accueil a été chaleureux. Le service a été rapide. Merci à tous les employés que nous avons croisé.

Travelling Soul

Occasionally you might get a car which has smoking smell. But the receptionist will definitely make your experience better !

Christian Bolaños

2nd time using them after a year perfectly cleaned, fast customer service But could be much more improved if the website services and the onsite services work more cooperatively

RaFFaele Di Maio

They're unreliable. Booked a car a month before. The day of the rental. They don't have the car anymore. Wanted me to drive a Dodge.

Rosy Kumar

Great service.

Darryl Bowman

They were great when we returned the car. We didn't even have to go inside.

Andarus Muhammad

Great service and price some staff are more complicated than others, but all in all the best car rental ever great vehicle options

Glenn Redbear

Best rates for rental. Not as seamless with online as would be expected for the industry. Big discount compared with YVR location. Upgrades are very common.

Richard Proctor

Friendly, polite staff. From the front desk to the car in less than 10 min.

Gowtham K

Much recommended rental place, Customer friendly, very polite service. Nice, clean and new cars for rentals. Steve was very helpful in finding my keys for the house in the car after I left in the drop box accidentally. Thanks for the great service. I definitely recommend Thrifty.

Craig Nicol

Disorganized, poorly maintained cars

Jeanette Croteau

Reserved a car over two weeks in advance, went in to pick up my rental and was informed that they don't accept debit/credit cards for deposit. Don't use this location with the technology today a credit card should not be needed when a debit/credit is in hand. Get with the times and accept debit/credit cards. You cost me my job.

Sara Klippenstein

Friendly service!

yoojeong kim

Too expensive gas uses. I only used very small amount of liter. But they charged 39.92 dollar for it. Terrible.

Montserrat Martinez

(Translated) Unpleasant reception, and surcharge on the card with no invoice or explanation. Automated phone customer service, if there is a problem, there is no solution (Original) Acogida desagradable, y sobrecargo en la targeta són ninguna factura ni explicación. Servicio al cliente telefónico automatizado,si hay un problema,no hay ninguna solución

Chris Tucker

Arranged to collect car online at 5pm but it was closed when I turned up. Luckily I was let in by someone who hadn't gone home yet. I voiced my displeasure but was met with 'we have no control over what time Google says we are open until'. Rental price was literally twice as much as I was originally quoted online after insurance was applied. I also wanted my girlfriend to be able to drive but was told this would be an additional $15 a day... Why is there an additional daily cost for this? Surely a simple admin fee to add her on would suffice? Returned the car at the end with just over 3/4 of a tank of gas. They charged me an additional $45 to refuel. I argued that a >1/4 tank of gas does not cost $45, but was informed that the rest covers the cost of refuelling. Guess I'm in the wrong industry if gas pumpers are earning approximately $38 for a few minutes work. Anyway, congrats thrifty. You successfully bent me over. Enjoy the money you squeezed as it will be the last penny you will ever see from me

Samer G.

Excellent Service, great assistance. Steve, the representative, great person with a big smile and helps a lot.

Matthew

Worst service and experience. Save your time go elsewhere. Edit- Got a car in 10 minutes at a different rental place. For half the charge and zero issues. Still trying to be refunded for the car thrifty charged us for that we never received. They are trying to not refund us now, they are saying our licenses that Enterprise had no issues with, weren't valid to rent to. These guys are scum and thieves.

Tom Alof

The woman that closed on Sunday was extremely displeasing to talk to and even more displeasing to look at.

Kaveh Ghaderi

Kept me waiting 20mins at the door to pick up the vehicle( they weren't even in the shop), would not answer the phone, mis quoted me by $30 for the day (from $50), promised me a discount for the inconvenience, which they didn't give me. I was told I had until 4pm the next day to drop off the vehicle, when the shop in fact closed at noon, and they tried to charge me for the extra day. AVOID AT ALL COST. This is just a cheap and rude way to rip off customers for cheap profit. They don't even deserve one star

Pradeep Sainani

Good condition, clean cars, good and prompt service. Extras came at surprise.

Clement Feuillet

(Translated) bad service, scam (Original) mauvais service, arnaque

Rajinder Kumar

Good

Devan Sandiland

Hard to see; hard to find; great service!

Jessi Roy

(Translated) Another company not there who never have a tank to wonder pk are open tbnk ???????????? No way to have service on a Friday with no pcq company in the cellars (Original) Une autre compagnie de pas la qui ont jamais de char a se demander pk sont ouvert tbnk ???????????? Pas moyen d'avoir du service un vendredi avec aucune compagnie pcq stoute des caves

Links & Charms

Overcharged me $40 for extra millage even though the guy at front desk told me I would have unlimited milage. Don't trust. Customer service is horrible too.

Hayden Walsh

Quick and easy service at the desk and easy to find in central Vancouver. Absolutely no issues with the car rental and the car was clean and reliable. My only concern was the under 25 fee that was applied to my bill which I expected but the total was a bit excessive. However I know this is the terms applied by many rental companies but its just something that people should be aware of when renting.

Danny Mahoney

Reasonalbly priced, very proffessional and helpful staff ... will most definately use again *****

Mohammad Owlia

Awesome customer service, clean car and reasonable prices. Would definitely go back there.

Candice Benson

ABSOLUTELY HORRIBLE. I had an absolutely disgraceful experience with this location and had to file a formal complaint with Thrifty Head Office. The young girl (looked about 15 years old) that was working alone could not explain or answer any of my questions about the insurance. She couldn't tell me what would happen if I was involved in a crash - something anyone would like clarification on! When I returned the vehicle, I was asked to hand over the keys to a disheveled man who emerged from the back and said he "cleans the cars and the staff had gone home"....... it was still within business hours. I asked for a receipt and confirmation that I had returned the car and he could not use the computer, had to call the "owner" and the whole process took THIRTY minutes. I called the next day to complain and the "owner" was sarcastic and rude. She did not seem to care that a very dissatisfied customer was looking for some kind of resolution. She offered me nothing unless I would rent from her again and she could reduce the rate!! No one would give anyone repeat business after such an appalling experience. I told her I would report this to head office and she basically hung up on me. Completely unprofessional and unacceptable experience. This location represents Thrifty and Hertz - such a complete lack of professionalism was unbelievable. I will certainly be sharing my horrendous experience with others. DO NOT RENT FROM THIS LOCATION.

Miri eilon

(Translated) Car Rental A car arrived to take us from the hotel for rent. We got a new vehicle Reasonable price. In the evening we were taken back to the hotel after we returned the vehicle. Equal... (Original) השכרת רכב הגיע רכב לקחת אותנו מהמלון להשכרה. קבלנו רכב חדש מחיר סביר. בערב החזירו אותנו למלון לאחר שהחזרנו את הרכב. שווה...

Jennifer Foster

We just picked up our vehicle that we had reserved on-line. Absolutely fabulous customer service from Katelyn and Erik. They were very friendly and helpful and made going there very pleasant. Thank you for the awesome service! The vehicle we ended definitely outdid the first offer of a skateboard sans helmet lol

Rodrigo Reston

Tl;dr - great car, poor customer service. Would use again, though. Not the cheapest, not the most expensive. They picked me up at home for free. I had reserved (with less than 24h) a sedan - I get there, there's none - unless I'd take one of the "dirty" ones (which they hadn't finished cleaning). They showed me two hatchbacks and knocked down the price a notch. The car was clean, smelled good, performed like a charm. Staff was efficient, but unprofessional.

Jamie Chong

Like others who've reviewed, I had the worst experience with this Thrifty location. I was told by phone that my confirmed reservation was late and to come 3 hours later. Inconvenience but fine. I called 30 minutes before and now they told me the car was unavailable entirely. No car. Confirmed reservation. No car. She then hung up on me while I complained that my Easter long weekend trip to visit family was in jeopardy because of this. Subsequent phone calls were unanswered. Occasionally she picked up the phone then hung up immediately after. Other times she'd answer and put me on hold right away. Complete horror story of a rental agency. After seeing others here with a similar experience, I suspect this location intentionally lists more inventory than they have so they can ensure their entire fleet is overbooked and rented. Internet bookings from Expedia, Priceline, etc don't know any better. Those of us who show up later in the day are left stranded. They probably just close shop early and go home for the day after their cars are all gone. This business is corrupt, unprofessional, dishonest, and should be avoided at all costs.

Li Yin Tan

Wonderful helpful front counter staff serving customers detailing the terms and condition. Pleasure to see such kindness in this quebec city from the rental company and locals alike

Hussein ahmad

They are just terrible they charge me for a windshield for a chip is already existed in there I didn’t Norris it because when I rented the vehicle it was a snowy wet day I drop off the car and I told them I need to speak to the manager I found out the next day that they have charge me way too much I really hate those guys and I will never set a foot on their lot or anybody will ask me that will be my answer to them don’t deal with those guys just corrupted guys don’t get fooled by the smile!!

Kelly O'Donnell

Super sketchy car rental - we were charged 200 more than what we were quoted. We got to St. John’s late at night and went to the counter to pick up our car but were told they didn’t have any vehicles available. They made an arrangement that Budget would give us a vehicle for the same rate as our reservation. So we went to Budget, who quoted us at 200 dollars more than our original quote. I told her that they were charging us way more than what we reserved for and she said, “Well, the taxes are higher here.”. I showed her my booking (thankfully I had printed everything before coming), and she proceeded to tell me that Thrifty would cover the difference. So we went back to Thrifty, and they said they couldn’t do anything - we would have to pay the full amount and we could get a refund upon returning the car. At the end of our trip, we went to return our car and were told they still could not issue a refund because “the manager” wasn’t there. We were told that once the manager reviewed our situation he would give us a call. It is a month later and we never received a call. I have been emailing with EasyRentCars trying to get my refund. Initially they asked for my address to send me a cheque, so I sent that, only to be told they couldn’t actually do that, and they actually needed my credit card. I am still waiting to see if I receive that refund. The whole thing has dragged on for a month. It is for sure a scam - it has to be. Otherwise it is the worst customer service and no one has any organization or any idea what is going on. If you book online with Thrifty, don’t expect a vehicle to be reserved and prepare to pay 200 dollars more.

Pierre Duval

(Translated) False Deal, Scam perhaps! When renting the agent offers me the option "Prepaid fuel". What am i asking? In short, I am told that if I return the vehicle with less than a quarter of gasoline in the tank, I am a winner compared to the market price of gasoline. Offer price: $ 66.55 or $ 1.21 per liter, that seems logical and correct! Result: on my return I was charged $ 66.55 PLUS $ 30.00 in taxes, yes! I hadn't been told about 45% taxes! Which is to say that even the tank completely empty (its capacity is 55 liters), I paid the equivalent of $ 1.76 per liter ($ 1.50 normally at this time). The attendant argues with a smile that "We are in Quebec!" What, that explains why we can say anything! Beware of these offers! (Original) Fausse Aubaine, Arnaque peut-être! Lors de la location le préposé m'offre l'option "Prépayé le carburant". C'est quoi je demande? En résumé on m'explique que si je ramène le véhicule avec moins du quart d'essence dans le réservoir je suis gagnant par rapport au prix du marché de l'essence. Prix de l'offre: $66.55 ou $1.21 du litre, cela semble logique et correct! Résultat: à mon retour on me facture $66.55 PLUS $30.00 de taxes, eh oui! On ne m'avait pas parlé de 45 % de taxes! Ce qui revient à dire que même le réservoir totalement vide (sa contenance est de 55 litres), j'ai payé l'équivalent de $1.76 le litre ($1.50 normalement à ce moment). Le préposé argumente en souriant que "On est au Québec!" Quoi, ça explique que l'on peut dire n'importe quoi! Méfiez-vous de ces offres!

Andres Rivera V

Awesome service, super friendly staff. This is my favourite Dollar in town.

Kara Cooper

I reserved a car online from Thrifty and the pickup address in the email was wrong. Turns out they run under HERTZ but they can not advertise it. I spent nearly an hour looking for the location on the phone with two different representatives.

Max Dondo

Rented a car here. Got a good deal.

Dominique Frechette

(Translated) Excellent service and one of the few rental shops in the region! (Original) Excellent service et un des rares commerces de location de la région !

Jeff Kahane

Nothing like a long flight in and they have no cars at all, let alone one you reserved. 25 minute wait and sitting. “Only 15-20 minutes for a car”.

Joy Morgan

Absolute worst place to rent a vehicle. Customer is horrific, was given an old vehicle that was full of cigarette smoke and had no windshield washer fluid or winter brush. Over charged and now fighting to get my money back. Budget or Enterprise are better by far!

Manny Khaira

Wow! What an amazing experience. Prebooked a car (Chevrolet trax) to rent for a week and the team was really helpful in ensuring I had access to it. The customer service was top-notch; I wish I could have stayed and chatted with the team longer, I have no idea how they were so pleasant and outgoing at 730 in the morning - could not have been a better start to my day. I paid with my credit card which provided rental insurance so I declined their offer. While driving on the highway another vehicle launched a stone into the windshield, cracking it. I informed my insurance company (who is taking care of it) , and informed the team at thrifty. The team was quick to get it fixed when I returned the vehicle so the car doesn't sit on their lot unused resulting in them unnecessarily charging the renter for loss of use. They were very accommodating with me and patient with my insurance company waiting for the associated charges to be paid. They were quick to respond to all my emails when I needed documentation for my insurance company, and ensured I had visibility into progress of the claim. Highly suggest getting their insurance if you don't have your own to avoid any hassles. I am surprised Ive never rented with thrifty before; Shoutout to the Thrifty Fredericton team for an excellent first experience! Will definitely rent with Thrifty again.

Thom Noble

Mark is very good

behdad majdi

New cars and very clean! The rep was so friendly and supportive. Thank you Mr. Mohamed!

Hemant Saini

Good service.

Syed Mushtaq Ali

This place is located near many restaurants. You are sure to find a car over there..The cars are mostly new cars which are economical. 1. Better to reserve the car online. 2. Make sure to return the car on time. Not even 15 mins late, otherwise you will have to pay a flat 1 hour late fee. 3. The staff is very good and friendly, they will explain you in detail about the charges. 4. Great location, very close by to the Railway and bus station. 4. Three mins walk to Railway station and bus station 5. Beside Tim Hortans and mc Donalds

Hannah Webber

terrible service and employees just disgusting booked an hour before i got there online said the car was reserved then when i got there they said there was no cars

Miriam A

Great service

Derek Leung

AVOID THIS PLACE LIKE THE PLAGUE!!! Reserved a car rental at the downtown Vancouver location here almost a month in advance for Monday 8am to Tuesday 3pm, and was given a call Sunday 12pm that MY CAR RESERVATION WAS NOT AVAILABLE. I RECEIVED MUTLIPLE CONFIRMATION AND REMINDER EMAILS, AND LITERALLY WENT THERE IN-PERSON ON SATURDAY TO CONFIRM MY RESO AND CAR AVAILABILITY AND THEY SAID YES "ALL GOOD" WHAT THE FFFFFFF The woman on the phone said the manager had said there was a "glitch" that resulted in the CANCELLATION. SHOULD HAVE LISTENED TO THE OTHER REVIEWS AND AVOIDED THIS PLACE. THE TEAM IS COMPLETELY INCOMPETENT AND PLEASE DO YOURSELF A FAVOUR AND AVOID ANY AND ALL THRIFTY'S!!!

Arshia Teimoori

To whom it may concern. Dear Sir/Madam: I regret to inform you of my awful experience with your customer service and road assistance yesterday in the afternoon while I had major trouble with the car I rented from you, a Dodge Durango. I was driving it on the 640 W highway in Montreal when the car stopped working and would not move. The car was entirely unresponsive. It was a congested highway that was unsafe to be stuck on. I tried to call your road assistance and customer service multiple times but not a single agent answered the call. No customer should find themselves in a situation like this. It was unbelievable that I was put on hold for more than an hour after I described my critical condition to your dispatcher. In fact, the person that your dispatcher redirected us to for roadside assistance never responded. It is unacceptable that we were not helped even after your customer service was aware of the critical nature of our request. It was a horrifying experience to be stuck in your rental car in the passing lane of a busy Montreal highway. Moreover, it was disappointing that nobody from Thrifty’s customer service was willing to take care of us in a timely matter, or at all. If your emergent roadside assistance lines are so busy that they do not pick up the phone after an hour, I wonder how many other customers are waiting for assistance, and seriously question the quality of your rental cars. I have rented many cars in my life, and your customer service’s apparent disregard for the healthy and safety of my wife, two kids and parents that were in the car with me will definitely impact decisions renting cars from Thrifty in the future. I should also add that the check engine light had come on the day before so I immediately brought in to exchange it. However, your agent dismissed my concerns as he believed it wasn’t a major issue and told me to continue using the car. My family and I need this horrible experienced to be addressed with due care by the Thrifty team. I am looking forward to hearing from you soon. P.s. It’s July 28th and we have not heard anything back yet.

Jacky Li

I actually had great service from Serge at your location. The three start was a typo. Corrected for 5 stars!

Kseniia Ralko

Great service and price!

Matt Williams

Hire car office. You have to walk to the lot where the cars are. They make you sign the inspection docket before you see the car which is dodgy.

Candice Hung

God price, good service, easy to find in downtown Vancouver.

Tracy Foran

Dishonest but ok to rent from if you know what you are dealing with. FYI it is not cheaper to bring the car back empty and let them fill it with gas. Thank god for the car wash attendant who warned me when I brought the car back empty so that I could fill it up on my own. The car was also dirty when we picked it up. So just be forewarned, this isn’t the most professionally run company.

Gyd

I will never ever rent a car from thrifty especially from this location. They ripped me off big time. They will find anything to charge you. Save yourself some troubles and headache and AVOID this place.

Robert Lech

Came in for an oil change around 3PM. I was second in line and they told me to wait 30 minutes. 30 minutes later, my car was ready. They advised me on when to come back and the price was reasonable.

Robert Warren

Convenient location but well used cars and indifferent service

Paul D

Customer service was friendly and top notch truck couldve been a little cleaner but did the job well

Kirsten Weatherley

After my awful experience at Enterprise, I unfortunately didn't have a reservation and had to get a last minute rental from Thrifty. I showed up and the guy at the desk was professional and helpful and quick. Got their last rental and was out of there in under 10 minutes. Never doing enterprise again. Thrifty all the way.

Tyson Phillips

Terrible customer service. Can’t get a hold of anyone in their office or on the customer service line.

Ève Sainte-Marie

(Translated) Thank you for spoiling our trip by renting our reserved minivan !!! (Original) Merci d'avoir gâché notre voyage en ayant loué notre minivan réservée!!!

Curtis B

They are awesome the prices of the vehicles for a weekend was very reasonable they very reliable they are brand new cars and even offer in-house insurance at a reasonable price the person I was dealing with great I would recommend this business to any one of my friends or companies that I have dealt with

Mat Hildebrand

Rented a car for 3 days. (Rented Aug 31 returned Sept 2) They billed me for 6 days. (Said I returned it sept 5th..) It has been over two weeks and they still haven't refunded me. AVOID.

Phillipa is a Cunt

I have lived outside of Owen Sound for 2 years now. I did not own a vehicle and didn't want to own a vehicle - however I had occasional appointments in Toronto. Thrifty not only has been helpful - their service is par none. The cars are new, clean and always good on gas. No other place to rent from. Mark, Darryl, Natalie and Kim have been the staff that have made my travel arrangements and journey so much easier. Thank you!

roya olyazadeh

They were nice but they over charge. Our credit card was charged 2 times from thrifty and hertz and they didnt know why.

Gilles DEPRESLE

(Translated) First experience with this rental company Vehicle recovered in fifteen minutes, larger and new vehicle No bad surprise Very welcoming staff Vehicle returned in a few minutes and no bad surprises after fifteen days on the road In short, that happiness (Original) Première expérience avec ce loueur Véhicule récupéré en quinze minutes, véhicule plus grand et neuf Pas de mauvaise surprise Personnel hyper accueillant Véhicule rendu en quelques minutes et aucune mauvaise surprise après quinze jours de route Bref, que du bonheur

Jamie Taylor

The ladies at the desk are awful, Very sour and have no customer service skills what-so-ever. I don't carry a credit card and had an insurance rental through enterprise which required no credit card, however this requires a credit card no matter what the rental is, insurance covered or not. They were very rude, "why do I need a credit card when it's an insurance rental?" "UMMM were giving you a $30000 car?!" "enterprise didnt need a credit card" "I guess you should just go rent with then" and so that's what I'm doing. The last time I had a rental with Thrifty it was a 4 year old black Prius, with extensive damage to the side of the car and a smashed foglamps. I'll never come back here or rent from thrifty again.

Jenny Mironuk

Worst experience I ever had renting a car. When I called in to reserve my car almost a month in advanced they confirmed that ill get a small econ car for 150$ for 4 days 3 nights . When I've arrived to pick up the car they charged me 411$ and gave me a grand caravan and told me that I can have a smaller car for extra 25$ because they have snow tires on them . Obviously I'm never coming back

Daniel Gagnon

Good stuff

The horrorfest

Staff was very friendly on pick up even when they were very busy and lined up. Sunday 10 am pick up time appears to be very busy.

Andy Saggu

Good experience with thrifty.

Ken Simpson

These guys are really awesome. In my experience of renting from them over the past 10 years, they have never failed me. Clean cars, no-problem returns, no-BS and fake charges. Way better than Budget.

Patrick Difford

Great location.

Shaun Perry

Great friendly service.

Michal Myers

Great car no fuss return guy on desk very helpful recommend

John

(Translated) Excellent customer relationship! Impeccable self, I recommend. (Original) Excellente relation clientèle ! Auto impeccable, je recommande.

Lisa Chung

We showed up 40 mins later than our pick up time and the car was not ready. Instead we were told that we had to wait another hour for a car to be prepared. We were told to go to another location to pick up a car from s different company if we didn’t want to wait. By the time our rental was sorted, we lost a good couple hours of our day, requiring us to alter our travel itinerary.

Nicola Wilson

I had a rental car from the airport that started acting a bit funny (the trunk light on the dashboard wouldn't turn off, even though the car was 100% off), and I took it to the Seymour location for help. Kavya was SUPER helpful, she had someone take a look at the car, and they swapped it for me. Super friendly, quick, and helpful.

Steeve Brissette

(Translated) I just rented a car, I left and 10km further, on the highway, I came to wash my windows, no, I thought at first seeing that the window washer was empty .. so I continue almost blindly to the first garage. So I bought a gallon of liquid, and I realized that the container was full under the hood?!? It smelled like a paint stripper ... in my opinion a thick one that put water in it, and the system froze. But hey, I call customer service to tell them that this car is not safe .. I had to bring it back because it wanted to make me wait 2 hours for towing ?! If I die on the way, well tell yourself that I explained the risks to them, but the girl responded with his arrogance, I will pass your message to the supervisor !!! (Original) Je viens de louer une auto, je suis parti et 10km plus loins, sur l’autoroute, je suis venu pour laver mes vitres, non, j’ai cru à première vu que le lave-vitre était vide.. j’ai donc continuer presque à l’aveuglette jusqu’au premier garage. J’ai donc acheté un galon de liquide, et j’ai réalisé que le contenant était plein sous le capot?!? Ca sentait comme le décapant... d’après moi yun épais qui à mis de l’eau dedans, pis le système à gelé. Mais bon, j’appelle le service a la clientèle pour leur dire que cette automobile n’est pas sécuritaire .. j’ai du le rapporter car il voulait me faire attendre 2 heures pour le towing?! Si je meurt sur le chemin, et bien dites vous que je leur ai expliqué les risques, mais la fille a répondu avec son arrogance, je vais passer votre message au supérieur!!!

Oren Shelef

Good car, fast service. I just found it hard to find the rental car returns. My only advice is that signs can be improved.

Search

i went there and i reserved a premium car a week in advance and i go to the location and they give me a compact car for a few dollars less its all BS there. The guy was rude aswell.

Heinz Yeo

I found the employees there to be pretty efficient and courteous. Had some small talk with the staff while my car was being inspected. Everything went smoothly and the price I paid via Expedia was reasonable. Got the mini-Van rental I wanted and everything went smoothly from start to finish. Couldn't be happier.

Laura O'Brien

Friendly staff but unhelpful

Kirk Chantraine

Really nice staff and, while sometimes there's a wait, it's much better than the lines, walk-arounds etc. of somewhere like Enterprise. This is my new go-to for rentals downtown! Would love a better selection of cars (higher quality than Kias, maybe a convertible) but they have SUVs and other more practical options.

an wg

First time using a car rental company Pick up and drop off was super quick and easy for me! Got the car with a full tank of gas and everything was clean. Was told to refill it back to full before returning Customer service was fine.

Inderveer singh johal

Even Worst than Third class service! Don’t go here guys , they will screw u up on charges on your credit every single time

L I S S A F O R E V E R

I needed a car rental for a few weeks. Aubin was very helpful and provided me with great service and a great price. He worked with my means and I am very happy and satisfied. I will definitely be recommending to my family and friends.

Anna Scala

(Translated) One of the best offices! (Original) Uno dei migliori uffici!

Heather Leduc-Pessah

Very busy and long wait to pick up car

Erick Romero

It is not fair that your plans may be impacted because you cannot trust in a well known brand company as Thrifty, Hertz, I had to wait for a car 2 hours because this place allows overbooking during holidays regardless of how long you book a car in advance. People's plans may be affected and can result in money loses. I am very disspointed.

Vicki Crystal

Friendly staff, accommodating

Rishi Bhabutta

Joined up with Hertz now but sorted our car no problem and dealt with our minor issues really well

Albert Yu, CA

Great experience renting with Thrifty in Owen Sound. The only minor issue is that it was not easy to find since there is no large / clear signage for Thrifty, but it’s inside the Mitsubishi Car Dealership.

Lindy Lin

The staffs are all so friendly and kind. Every time we go there is very enjoyable.

Alejandro Blandon

(Translated) Wow excellent service. (Original) Wow excellent service.

lynn bellerose

No debit Visa

Nadine Sarah

Priceline will not allow you to book a pick-up time at the dealership you're booking with if it is closed. On January 10th I booked a reservation pick-up of 2:00pm for February 17th. My boyfriend and I showed up at 2:00pm to find the Seymour location closed. Lights off, no staff in sight. The location changed operating hours for the pandemic, fair enough. However, to not even think to call someone who is clearly booked at 2:00pm to notify them that your hours changed and you'll need them to come 15 minutes earlier....what kind of organization runs in such a manner that completely disregards a booked (and confirmed) reservation? You saw me in your system and decided it wasn't worth giving me any warning that I would show up to a fully shut down location. When I called the next day and spoke with the manager of the Seymour Thrifty Rental - he insists that Priceline did not provide him with my contact information. This was confirmed a lie by Priceline's customer service who stated that my phone number and e-mail were sent to Thrifty. When I asked 'why didn't you speak to Priceline to ask them to contact me?' the manager had the audacity to say 'Do you know how hard it is to get through to Priceline?' - as if my boyfriend and I standing outside a fully shut down Thrifty store, effectively having our plans that we made over a month ago ruined in an instant, did not matter because god forbid the manager be made to provide any extenuating effort to avoid a customer from encountering this situation. The reviews show that this is not the first time this has happened. Just 7 months ago the exact same situation played out - so the manager/staff at this location have known this can happen and have knowingly failed to take steps to stop it. You confirmed that you saw my reservation, you confirmed that you had a car ready for me and you confirmed that at 1:50pm you had closed the front desk to go to the garage to check car inventory. You knew someone was coming at 2:00pm and instead of checking for them and helping two human beings avoid a bad experience - you proudly left knowing that we'd show up to your closed location. Obviously it is easy to dismiss strangers, but if I was your mother - you'd be mortified by the lack of respect/time/care intentionally shown to me by deciding to close even though you knew I would be coming. I will be speaking further to Thrifty and Priceline about this experience. I'm so disappointed that the manager at this location chooses to run his business in this manner. I hope my review spares someone else from experiencing the shock of showing up to a closed business and having your plans ruined.

Dirk Floor

Nice staff and good car for rental.

Daniel Chan

Extremely slow service. There were more ten people in line and only one staff working. And we waited for more than half an hour to get our keys. Please hire more staffs!

Dave Fleming

Definitely at Seymour and Hastings - great staff and cars - never a problem in 5 years of regular dealings.

Jeffrey Clement

Took my money a deposit. Then charged me my rental fee after a week of using the car and told me my deposit would be returned within a week. It's been over two weeks and no money back. Highway Robbery. I will not be dealing with them again. And will be coming after them with full force if they don't pay up. They want to keep my downpayment they will be working for it. I will never use this company again. Put in a request to fix by email. Was told they appreciate my business, and will get back to me within 17 days. They are a disgrace to human kind.

Luis Gomez

Everything went well. The staff is super friendly.

Abhipsita Bose

Had prebooked my car 3 weeks in advance, morning before pickup they emailed , they have no car availability. And they mentioned my booking came in yesterday night, whereas I had only changed the time of pick up as my flight was delayed. Ridiculous service. And they didn't seem to care what I am going to do because my entire trip was dependent on the car. Never using Thrifty again.

Hadi

These guys at halifax are scammers, I booked through expedia and paid in full. They made me sign a paper that I thought was the total that I paid on expedia as it was the exact amount of the total rental price, and only later I found that I was double charged and they said the second charge was just for winter tires and that I had agreed to that by signing the papers!

Shawn Cassidy

Called Thrifty main phone number (head office?) for a rental quote for pick-up at the Hollis Street location and the customer service rep ended up booking it and sent me a confirmation by email. I saw the email while still on the phone and questioned him. His answer was that I could cancel it if I wanted. I said cancel it now! He said he did, but I never got a cancellation email. I asked him to wait on the phone until I got the email and he proceeded to hang-up on me. Awful customer service! Now I have to call back and make sure the booking is cancelled. What a waste of time. Hopefully the next customer service rep is more professional than the first!

Samar Sam

It was a really bad experience with thrifty

Jonathan Hannam

Not the best car rental company, but certainly not the worst. Employees seemed more interested in pushing through transaction than having any interaction with the client.

José M. Martínez

I have been renting in this location for a year now. Agree that there times where service is not as I would like to receive. However, this location has two excellent representative: Sthepan & Cynthia. Sphenan has serving me most of the time and his top notch rep. Very professional and very detail oriented guy. Once they did not have the car of my type and he made my rental experience like no other. I have been renting, since I do not own a car, for last 10 years with several providers (Budget, National, etc.) and I have to say Sthepan excel by a mile any other of these services. Cynthia is catching him up in term of services and last rental she made things such my receipt will be available at the time of returning my car. That was really good time saver as I do not need to wait until the receipt appears on their website. Overall my experience with Thrifty is very good and the reason I signed to the Blue Chip program to have more savings out of my renting. Thank you guys!! Jose

Ron J

I have rented from this outlet from time to time over the years and always got great service.

Christina Bonner

Customer service was amazing!!

daniel ayobami

You will always find a car to rent for sure. I love them but if you plan 3 days stick to three days or met them know you will be doing more days and make sure you get a quote very very important.

Cal Caldwell

Given that it's a downtown location, it was organized quite well. Basement level where cars are picked up and dropped off was certainly stinky, smelled of urine. Good service though and attendant was very helpful.

Dona “PackoParks” Parks

DO NOT RENT FROM THIS LOCATION!! I had a reservation for a mini van months in advance. We get off cruise and they cant pick us up so we got to location in cab. They’ll only refund $10 of $15 cab ride. Then no mini vans so they are sending us to another company near airport which is why we wanted the one near port NOT THE AIRPORT. And they still want to charge us a drop fee at airport. Guess what they Shuttle us in to the other company? A mini van. But they won’t let us have it for “maintenance” reasons. A really stinky way to end a vacation traversing Vancouver to just get a rental. The purpose was for ease to travel about our last day. What a joke of a location/business.

Thomass Burger

Worst service I have ever experienced. I requested a receipt and they told me 3 times they would send it to me and never did. Also got involved in a hit and run and they charged me 800$ for a small paint job. Never going with Hertz or Thrifty again. The only reason I am not putting 1 star is because Mohammed who served me was really good and nice.

Tad Rasmussen

I like the selection of cars, the only complaint is I got my rental booked on a company account and they were confused and couldn't find my reservation for quite some time

lucia berger

Scam behaviour suspected. Strongly advise against using this company. Communication with them was sparse and it took 10 phone calls for me to speak to the manager of the location. They told me they would follow-up before charging me but instead, charged my credit-card at will. They have very poor customer practices and do not operate as other Canadian rental car companies do (i.e. Avis, Enterpise). I requested a receipt 10 times before they gave it to me. It is a very unprofessional and poorly run local. Avoid at ALL costs. They will charge your exorbitantly. The company is a racket.

Pedro Antunes

BEWARE! I returned the car with the full tank and was charged the full price again for refilling of the tank ($55). When you rent the car, they push you a service of refueling the tank, but they didn't clarify to me that they would charge the WHOLE AMOUNT OF THE GAS EVEN if you return the full gas to them! Very rude staff when I asked about that to be corrected and the customer service from the phone couldn't find my reservation (even if they could find it when I searched for it before). They lost a customer for life and I hope you think twice before renting with them, and if you rent, make sure you REFUSE the refueling service to avoid throwing $55 directly to the trash!

raviteja polluru

Very worst service ever seen from customer representative Britney at westin hotel in downtown Halifax .. she gave careless response to the customer.. she ask me to call her manager do what ever u want .. I never felt this experience in any other car rental .. we are waiting here at hotel for more than 3 hours still not confirmed . She closes at 1:00pm . Please never ever go with this car rental if ur committed to work . There is no other option other than zero star .. please skip this car rental if ur committed to work. Thanks

Darren “SemiDemented”

Fantastic! Thank you for the absolutely great service!

Jay Ess

Nothing good to say about this company at all just a total disappointment everytime, will not be renting here again, ever.

P Ramji

Great customer service and selection of vehicles.

Jemby Stewart

Horrible. I reserved an economy car a couple of days before pick up. They didn't have one so they upgrade the car and when I told them I didn't want it they said oh don't worry you wont be charged for the upgrade. (Wonder who will pay for the increase in gas) and then when I got my statements etc. I see that they did charge me for this upgrade that I didn't want. They must be having a lot of issues when it comes to Billing cause you are left waiting with High Call Volume bleeping in your ears..

Dr. Ibrahim Khan

I went to three locations in Calgary. Pls avoid downtown one. One guy and lady are not nice

taame m.e

I really really don’t recommend them at all at all. I’m very disappointed. The service is really bad and the employee that was their have no empathy. He only see you as a number and don’t care about how to assist you, answer your questions or anything. By the way your employee if you check your security cameras didn’t have the mask covering his noise and mouth. even if he was behind the wall of plastic when talking to me. I really would prefer that he keep his mask at all times. That would make me feel safer. (I’m talking about my perception and feelings about what I saw when faced with this Disappointing experience) If you have this safety mesures and reminders in place because I assume that you do. Please make sure that your employees respect it at all time without any exceptions for everyone safety. I know that you’ll say you’re sorry that you didn’t meet my expectations as you mentioned to the others before me, but I really don’t feel that it will be sincere ( show it in the change you’ll make to your customer service culture and ensure that you keep everyone safe because you’re putting everything in place for that but your employees at that location I don’t have the feeling they understand it or that they care)

LOVE DHILLON

I had their insurance when I rented the car and the person i bought insurance from said that the minor accident i had while backing up in the parking lot will never show up in my record because it was their private insurance but now i have that accident listed my record.

Patrick

DO NOT GO HERE. 0/5 stars Most of my reviews are positive, this place.... Is the most unprofessional, unethical, zero compassion for cancer patients business we've ever been to period. The car we had smelt like literal hot dogs. After I was in a head on a few weeks ago, we had to replace the car. So we were sent here.. My mom (still going through treatment) couldn't drive your car without throwing up and when we brought it back you, you told us it was the cleaning agent you used? The guy we were dealing with seemed extremely out of it, which I get, I can get quite tired myself, but he lied about only having one vehicle for us (which also smelled). Zero empathy as he shrugged his shoulders and said all was normal. So I asked if he could call another branch as we were done with this place and he said he didn't know how to phone the other Hertz......... I don't like to come off rude but I wanted to double check that he was physically incapable of phoning to check if they had any other SUVs that didn't reek terribly, so I asked again and he told me he couldn't phone the other branch. What is wrong with your business model? ICBC sends you clients who are emotionally exhausted and this is the staff you put on the front lines? He told us to use the hotdog car till 12 midnight. Or to "go to another 3rd party car rental place". There's something not right with this place and the employee we dealt with that day. You guys know how to contact us and we'd like to hear your side of the story. We highly recommend going with Avia and we got an amazing vehicle (hotdog-smell free vehicles). Don't go here until they get their acts together..

Nads614

(Translated) Good price compare to the competition (Original) Bon prix comparer à la compétition

Debrahdavidson

Disappointed with the cleaning process, put down the seats to put groceries in the back and there were empty beer cans under them. Called as well as upon checkout told the lady and didn't seem to care that much. So much for their thorough clean they talk about.

Dario Garcia

Based on 3 visits - best budget car rental option in Halifax.

Florian Parrot

To avoid at all cost. We booked a car for 9:30, we managed to get one by 11:00... If you have plans for the day, go somewhere else. They have no track on their vehicles and are unable to provide the service they advertise. It is just a scam. Lots of other customer were waiting too. The online reservation system doesn't know how many cars are available and will take infinite amounts of booking, even if there are no car free. That's what we've been told at the front desk... Few days after returning the car, we received a mail telling us the car has a damaged and that we have to report the accident. We never had any accident. The car was in a perfect shape when we left it. Luckily we received a second mail telling us that it wasn't our car. It tells a bit on how they keep track on their vehicle and how they treat their customer. We finally received the invoice and the price has doubled from what was advertised. In the end it wasn't cheap. To avoid at all cost !

Jacqueline Park

I use them frequently since I don't have a car. Ive used pretty much all the rental companies in downtown and vacinity, and I gotta tell you this one is my favorite. Staffs are so kind always and (they always try to offer you something extra for free if they can, like upgrading the size of the vehicle). I wish people don't know this branch so I get to get more of these but at the same time I want their business to thrive. lol. Highly recommend

Ross Dudley

Cheap car rental at $30 per day. However be careful on the additional costs that can add up to something bigger. On our trip insurance was not included either 3rd party or fully comprehensive. This meant we paid a little more than we wanted and while going back for a second hire this week we’ll be getting the optional insurance elsewhere.

Luca Giordano

I’ve rented from Thrifty at this location several times and it has always been a good experience. They have rates that are often significantly lower than the competitors right next to them. One thing I enjoy about Thrifty is they have a much more interesting selection of vehicles and will actually take the time to present to you different models available that full under the category of your reservation. I wouldn’t hesitate to recommend their services to anyone. The only negative point that comes to mind would be longer than average wait times in the queue. That being said I’ve experienced this with the competitors at the same location as well.

Tyler Lawrence

0/5 stars. I called to make a reservation for today a month ago as it's always been a problem getting a rental in fredericton last minute. Today I call only to be told that my reservation doesn't exist and that I'm to upgrade my vehicle or go without. After which the receptionist laughed at me saying she was too busy to help rectify this problem.

kab kbaas

From the initial contact at this Thrifty location, which also accommodates Dollar car rental and also Hertz it was a pleasure. The first person my wife and daughter spoke to was Aman. Very professional very cordial Highly recommend this location, to those wanting to rent a nice clean vehicle.

Cassandra Nagy

Horrible experience, would rate it lower if I could. First of all, we arrived and the rental agent was asleep at the desk with no mask on and the phone off the hook. We had booked a car online for one price, and were shocked have to pay TRIPLE that original price for the "luxury" of having snowtires in Winnipeg in JANUARY during a snowstorm. Snowtires cost an additional $20 for every 24hrs, we were pressured by the rental agent to take the last car left at that additional price. He denied Thrifty offering a military discount, even though it is clearly stated on their website. Overall, the experience was stressful, expensive and frustrating. We will not be renting from them again. Do not be fooled.

Madyson Victoria

Another HORRIBLE Hertz rental experience. Do not rent from Hertz — does not matter the location. Arrived at Mississauga location at opening and there were no cars available. There were several people waiting, one of which was a gentleman who was waiting since the day before. The poor lady at the front desk was doing her best and calling around to all other Toronto and GTA locations, including non-Hertz car rental locations, trying to find us cars and decent rates. Some customers had to find their way up to Brampton (the lady at the front desk was also helping to schedule rides for some people and using her own money for gas money), while others were left to pay twice the price with Budget. I ended up waiting three hours and finally someone returned a vehicle. Hertz, when I called customer support, had no apologies and provided no support to us or the workers at this location. Only a « sorry, there’s nothing we can do ». We also found out that despite there being no cars, Hertz was still accepting reservations online for pickup that day! This is only half the story... I ended up understanding why there were likely no cars — I had paid extra to drop the car off at a location closer to downtown Toronto (Billy Bishop airport). Had even confirmed this location several times on the phone with various staff. Showed up on Monday only to find out at 10pm that the location has been CLOSED FOR MONTHS due to covid19. When I called for assistance at 10pm, Hertz kept insisting that it was open (it was not, Billy Bishop airport security confirmed HUNDREDS of people had been turned away and the location was closed yet Hertz keeping sending people who end up being stranded). I was connected with emergency roadside assistance. Waiting on hold for 1.5 hours only to be disconnected without receiving help. Tried calling Pearson airport several times but no response. Ended up driving home and parking car outside my place. Hertz on Facebook messenger also abandoned me when I was attempting to get assistance (just stopped responding). Called Hertz Mississauga/Dundas following morning but no answer. Called Hertz Brookfield and was met with an extremely rude lady who told me « why are you calling this location? not my problem » after explaining I just needed to find a location to drop off vehicle. She did confirm that Billy Bishop had been closed for months. Finally connected with roadside assistance and was told that I would be charged a FEE for them to come pick up my car. Otherwise I would need to drive to Pearson airport and drop off there. I can’t even begin to explain how enraged I am. No assistance, no cars, overall terrible customer service (except the poor lady at the Dundas location), on hold for hours, bounced around between representatives, charged fees...really, could this be any worse?

Sidney Shi

I would rate them a zero star if possible. Staff did not show respect to their customers. I booked everything online bus was told since the name on my credit card and the driver license are different so they can't rent the car to me. How absurd! The staff didn't even attempt to find another solution but outright said no. I went to another rental agency just next to them and they didn't even ask. Very poor customer service.

Jason MacLean

Devin was so friendly and everything was according to plan. Our car was on time and he helped us understand how to drop off at the airport.

W B

I've been going to these guys for years, and there's a reason why I keep going back. Very friendly, very personable. They always know who I am, which gives that extra bit of community business feeling.

Spencer Crone

I'm glad I discovered this car rental place in my neighborhood. I used to rent from Enterprise and Budget, but their absurd rental rates forced me to search for an alternative. I've rented cars from this Thrifty/Dollar location for 2 years now. Very friendly, helpful, and accommodating service every visit. The cars I've rented here have always been in good condition and have been comfortable for both city and highway driving. Highly recommend this place to friends and neighbors. As is mentioned here, it's a very small location in the retail strip of an apartment building on Carlton, so it's best to make a reservation over the phone or in person - the website reservations don't work at this location as they must get their cars for pickup from a larger location in the city.

Aremson

Very poor experience. Lost 500 CAD bec of unavailability of car; thrifty cancelled at last moment without prior notice.

Célia Viricel

(Translated) Very good car rental agency, we were able to pick up our car quickly at the Montreal airport agency then on our return to the Quebec airport agency everything went well! We were even upgraded for the vehicle we had rented :-) (Original) Très bonne agence de location de voiture, nous avons pu récupérer notre voiture rapidement à l'agence de l'aéroport de Montréal puis au retour dans l'agence de l'aéroport de Québec tout s'est bien passé ! Nous avons même été surclassés concernant le véhicule que nous avions loué :-)

Jonathan Gilder

I've been renting cars from here for about a year now on a monthly basis and I can tell you from experience..... Best service. Best prices. Best cars!

John Belshaw

They are, in fact, at Seymour and Hastings.

Mahmooda Shafiq

Never ever rent a car from this location I happened to go to this location and just by seeing their customer service I walked out of the door. Their employees are the worst.

David Cook

great experience, used the "lock low and go" rate as I was going to go for a compact for the price. Got a bad-@$$ town and country with a blueray player and 5843759 seats inside and took my friends on a road trip, best use of pennies ever. Will use again.

Marcelo Monteiro

(Translated) Good price and good service. (Original) Bom preço e bom atendimento.

Nancy Massicotte

Good value. Clean, we'll maintained vehicle. Accommodating with my required rental extension.

Veronica C

Absolutely terrible! Booked a 4 or 5 door car 6 months in advance and they did not have any cars available when I arrived for my pick up, only a mini van! Not acceptable. Had to pay a significant premium for a car at another company as it was a last minute booking and limited options available. Also was difficult to find the location of the rental desk.

Angelo Araujo (Guto)

I have had an awful experience when rented a car by thrifty. To fill the same rental car tank I have paid U$ 45,00 CAD, so I have left less than ¼ of tank miss to full fill, they charge me U$ 82,01 CAD to refill and said that charged me U$ 4.05 CAD per liter to refueling while the gas station was U$ 1.1 CAD. I guess there were two bigs mistake: First, the tank was missing only less of ¼; Second, they charge more then 3x per liter. Be careful with this company, I want to my extra-paid money back.

Martin Lynch

Really great experience - our flight was delayed past midnight and arrived after the airport Thrifty closed. They arranged a car for me the following day closer to the location I was staying. The car was discounted, and when I returned it early to a different location, they were great about it. I honestly couldn't have had a better experience. Will definitely rent from Thrifty again.

DON LIMPIO

(Translated) Thrifty and Dollar same fight. The cheapest rental from the airport. A warm tone in the handling and personalization of the welcome; hence a certain expectation ... Vehicle in excellent condition (new). Least expensive car and fuel octane. Quick restitution but in the basement. Could not check for scratches if there were any ... (Original) Thrifty et Dollar même combat. La location la moins chère de l'aéroport. Un ton chaleureux à la prise en charge et personnalisation de l'accueil; d'où une attente certaine... Véhicule en excellent état (neuf). Boite auto et carburant à l'indice d'octane le moins onéreux. Restitution rapide mais en sous-sol. Impossible de vérifier les éraflures s'il y en avait...

Chris

Great staff

Jon Grove

Easy to deal with. Clean vehicles

Jeff Bauer

Excellent

Tamara Allwood

Rude customer service, thieves and will ding your card a bunch and state you owe them money on top of that. Save your money.

Matthew Cowell

Great rental location. Courteous staff that are not pushy to upsell. Car was older but the price was very good. Pickup was efficient. As the other reviewers say the garage is tight to get in and out of, but this is downtown Vancouver so it's to be expected. They have a late night return box in the garage so you can drop the car off after hours. This can save you from paying expensive Vancouver overnight parking rates.

김동교

Good rentcar

Dustin Erdman

Very friendly desk staff. Car was full of gas and clean. About 4 city blocks from Canada Place (cruise ship terminal) that we walked in under 10 min. We were able to drop off at airport for $50 additional charge.

Roxy Minnille

Everyone here is so friendly and accommodating! The gentleman at the front remembered me from 2 weeks before and made sure everything went smoothly. Thanks to everyone at this location for a great experience!

Ruth & Grace Channel

Reasonable price.

Hugo Medeiros

Good prices and services. Cars are new and clean

Andrés González

Very good service excellent recommendation. Jacob the person who received the car very attentive to his work, asked us what the service seemed to us and how they could improve and listened to us attentively. Thank you.

Pete Cansdale

I was slightly reluctant to book with Thrifty after some of the Google reviews I read, but I decided to take the risk as the price was much better than others. So we booked for a 2-week break from Vancouver which we're just returned from, and we were perfectly happy. When we arrived everything was exactly as we'd booked, the staff were quick and friendly and there were no suggestions of extra costs or damage charges. I'll happily use them again

VARUN PATEL

Amazing service, really helpful and kind staff. When I went they were short staffed, and really busy, but they still took the time to understand my rental needs and guided me toward the best rental.

Tammy Kim

I am still angry. I called and asked to confirm rate quoted to me and then when they charged me, they charged an extra $30 a day. Rip off central. Then when i called to ask for an explanation of charges they hung up on me. Don't rent from here!!

Emilien Varin

(Translated) Worst rental experience of my life! (Original) Pire expérience de location de ma vie !

avinash Indupalli

Friendly staff, No long Waitings...

Conor Byrne

Good prices online. But occasionally closed, or say they have no cars available, despite them being available online. Understaffed, always a long queue.

Bruce Madison

The young lady attendant was very professional in her helping us get our rental vehicle.

Batman Prem

PLEASE CAREFULLY HAVE A CONVERSATION OF THE RATES AND PRICES. They say you will charged this and then last bill is all loaded up. Worst Customer Service at the front.

Anne Hobbs

Thrifty confirms my Priceline reservation but when I arrived they has “no record” of their commitment despite acknowledging that the reservation number was theirs. They had no available cars and refused to help to resolve the problem by inquiring to see if a car could be secured from another location.

Ali Kamran

It’s not Thrifty. It’s enterprise rental. Google needs an update

Monty Bakhat

Awesome service! Zack Bakhat was very helpful, and provided us with the best service we could gave asked for. Great car!

Bryan Ens

I attempted to rent a SUV through Thrifty and upon getting to the airport realized there was no Thrifty terminal. After discovering it was actually operating as Hertz they informed me that the SUV for which I had put a deposit down was not available. They said they would reverse the card and give me a deal on a mini van (not super helpful for getting to big white.) Upon returning the vehicle the charge on my card was still not reversed. Again, they assured me this would happen and I am still waiting. Terrible staff and incompetent. AVOID!

Aneesah B. (Aneesahwillbite)

Bad bad bad customer service awful communication through the Calgary branch and surrey branch. Would not recommend as a rental service

hari krishna

Charged me for an additional day. Called them multiple times, said it will be refunded and its been almost 2 years. no response

C Yi

Friendly staff and dropped our car a bit later because of the snow, nobody was there so we took a pic of our km and the fuel tank. Got charged an extra day because of the clock system and was never told at what time we were supposed to return it and we never had a problem with other car rentals (lesson learned). Great car selection and have the option of winter tires which was good. Maybe will come back and rent from them again...

ray alaura

THE WORST CUSTOMER SERVICE EVER!!!!!! NEVER RENT FROM HERE!!!

Luke

Lied to me over the phone to get me in there

Charlène Masson

(Translated) Hello, We rented a car for our trip to Canada in August 2019 (Authentic Canada via Thrifty) Everything went well with the car ... until we realize that our credit card is charged 300 additional Canadian dollars once the vehicle returned! From the beginning we had planned to take the car to Calgary and bring it to Vancouver; we paid for a car reservation with all these mentions; it was never made clear that we had to pay 300 Canadian dollars more because we were not returning the vehicle to the same place; why in this case these fees have not they been billed as soon as the bill is paid at the time of booking? It's a scam and we do not recommend going through Thrifty! (Original) Bonjour, Nous avons loué une voiture pour notre voyage au Canada en août 2019 (Authentic Canada via Thrifty) Tout s'est très bien passé avec la voiture...jusqu'au moment où l'on s'aperçoive que notre carte bancaire soit débitée de 300 dollars canadiens en plus une fois le véhicule rendu !!!! Depuis le début nous avions prévu de prendre la voiture à Calgary et de la rendre à Vancouver ; nous avons d'ailleurs payé une réservation de voiture avec toutes ces mentions ; il n'a jamais été clairement précisé qu'il fallait payer 300 dollars canadiens en plus puisque nous ne rendions pas le véhicule au même endroit ; pourquoi dans ce cas ces frais n'ont ils pas été facturés dès le règlement de la facture, au moment de la réservation ?! C'est une arnaque et nous déconseillons de passer par Thrifty !

Sindi Addorisio

The worst! Waited over 2 hours for my car along with 10 other people.

Henry Lee

I always rent during summer this location has the best price and great cars

Jazmin Brock

Excellent service!! Loved the customer service very nice people! We arrived in a snow storm, the wonderful people at Thrifty took all the snow off our car for us and heated that new Volkswagen up really nice!! The car looked like a brand new car, very smooth and spacious.

Gnanaseelan Chelliah

Excellent customer service. They have taken the necessary steps during the COVID-19 pandemic to ensure that I felt safe when renting my car.

Aditya Bansod

I booked a car through priceline and the rental company was heartz, which is this location. The morning i reached to pick my car they told me they have no cars available. I talked to customer care both heartz and priceline but no one helped. They didn’t even sent me a cancellation in advance! I’m still on call with them but doesn’t look like they are willing to help just keeping me on hold. And they cut my call. Great service Heartz! ???????? I recommend to call them in advance if you have already booked. If not then don’t book with them at all.

Senthil Kumaran

Friendly Staff. Rohan Bhatia and Sam helped to find a right car.

Dengu Yuntian

Worst car renting experience ever!!

Juan D

I originally reserved with herz, but they sent me over to the thifty counter. The guy in it was extremely condecending, it was my first time renting and He did not make it a good experience. For the return i filled in the tank 10 mins before arriving to the airport but no, i got charged $27 because the needle was slightly below the full tank line.

Johannes Birner

(Translated) The worst ever. Rental car was reserved online in advance. Had 30 min. Delay because we didn't get off the cruise ship earlier. Then the counter was no longer manned and it was no longer possible to take over a rental car. When asked at the branch at the airport, no vehicle was generally available. Please book directly with Avis! (Original) Das Schlechteste überhaupt. Mietwagen wurde vorab online reserviert. Hatten 30 min. Verspätung da wir nicht früher vom Kreuzfahrtschiff kamen. Dann war der Schalter schon nicht mehr besetzt und eine Mietwagenübernahme nicht mehr möglich. Auf Nachfrage bei der Zweigstelle am Flughafen war generell kein Fahrzeug verfügbar. Bitte direkt bei Avis buchen!

LOHIC D'ALMEIDA

(Translated) I have been loyal to this agency for more than 10 years. Very good car rental agency at Montreal- PET -Dorval airport. Perfect welcome from MUSTAPHA, MOHAMED AND CYNTHIA, real professionals in the field. Excellent personal service. I recommend it without hesitation if you are going through Montreal airport. (Original) Ca fait plus de 10 ans que je suis fidèle a cette agence. Très bonne agence de location de voiture a l'aéroport de Montréal- PET -Dorval. Accueil parfait de MUSTAPHA, MOHAMED ET CYNTHIA, de vrais professionnels en la matière. Excellent service personnalise. Je vous la recommande sans hésitation si vous passez par l'aéroport de Montréal.

Soroosh Afzali

Respectful people. Better than expected car (I paid for compact but got a Jetta). No hidden fees.

Ronak Oza

The HUGE DISAPPOINTMENT we had with thrifty customer care agents with our last rental was unrealistic!!!. We have rented the car from Calgary downtown on 12th July and the pick up was scheduled for noon. The pick up location was supposed to close at 6pm. As we were traveling from Toronto and our flight was delayed by 7-8 hours, we were supposed to land around 6pm. I have contacted Thrifty customer service right after we knew about the delay which was 9 in the morning Calgary time to find out what we could do in this scenario (either to change the pick up location or cancel the booking and re-book). I have been advised by one of their customer service agents that I can pick up my car from the same downtown location at any time and she was going to link my flight details to my car reservation so that the location can wait for us. I had no reason to doubt their employee so I trusted her. Now we land at Calgary airport at 6pm and I thought to update thrifty about our landing time so I called the customer service again at 6:15pm on 12th July and she said its ok to pick up the car at 7pm and the location will be open for us to pick up the car. Again, I had no reason to doubt her. We took a cab all the way to Calgary downtown which cost us $100 and more than 30 minutes and all we find out over there that the location was closed!!! Then my wife called the customer service again and she has been advised that we can pick up our car tomorrow!!! (We were supposed to drive to Canmore the same day to our hotel with NO CAR or spend the night on the streets!! The customer service agent had no respect for our situation). After a huge fight with the agent on the phone (Roxanne, agent # 0410) for more than 2 hours, she said go pick up the car from the Calgary airport!!! We had to take another cab and spent over $50 again. I am not even going to write about the whole incident of the price of the rental at airport and the hidden airport charges which would take another 2 pages of this review and took 1 more hour to deal with. We asked the customer service agent to compensate for our cab cost and they said they cant do anything about it and we have to make a formal complaint with Thrifty. If we knew the location will be closed and if we haven't been misguided by thrifty agents TWICE, we could have saved over $150 and 4 hours of our lives along with peace of our minds. I do not understand why their agents are not aware of their own policies, location times etc!!! Anyway, I did a formal complaint on thrifty website and do you think they responded? ABSOLUTELY NOT!! STAY AWAY FROM THRIFTY UNLESS YOU ARE A FAN OF HORRIBLE CUSTOMER SERVICE!! Thrifty deserve NEGATIVE STARS from my end. NEVER AGAIN!!!

Mit

Very happy with the service. Seamless transaction, quick smooth and they even offered to help load my luggage. Good team.

Paul Leonard

Car was great. Was returning car in Nashville on 3/23 at 9am. Flight was cancelled. Called thrifty and was told I had until 12:08am on 3/24 to return car. I dropped car off at noon time. When I got the receipt, was charged $10.00 plus tax for changing time of drop off. WILL NOT RENT FROM THRIFTY AGAIN.

Lavpreet Kumar

A few cars selection only.

Tariq Nasim

Very cooperative and friendly staff

Rory O'Sullivan

Reserved car directly over the phone a week in advance. Unfortunately when I called day before pickup I was told no car was available. Obviously too late to get a replacement anywhere else by that stage. Very frustrating experience. Won't be using Thrifty again.

abdel kader

(Translated) I booked online for a total of 109 Dollars. When taking the car he asks me for 350 dollars, the person at the counter was incompetent. They are thieves to be avoided absolutely (Original) J'ai réservé sur internet pour un total de 109 Dollars. Au moment de prendre la voiture il me demande 350 dollars, la personne au comptoir était incompétente . C'est des voleurs à éviter absolument

Norman Calder

Great personal service - polite and friendly.

Deepak Kumar

I am not sure why many has given bad reviews, but for me it went well. Both the guys over there were supporting amd helped me saving money by asking me to get tank filled to avoid charge. Also there canopy is inside westin hotel just om left when you enter.

Bill Schoeler

Really nice people and the lowest price I could find. They also gave me a free upgrade.

Akmal Nowabe

Its not a good place to rent first time today I rented from them and all ready got hustle I all ready paid thru booking.com but they charged me extra and said they cant refund me cuz its glitch in the system it will take 20 bussines day to get my refund back witch is not true.

Wajid Aziz

Nice and comfortable service

Adam B

Stay away! These guys are Complete scum. It disgusts me. I verbally declined their insurance and the employee still slipped it into the contract I signed. When I phoned the head office after an additional 300 dollar credit card charge. they rubbed the contract I signed, in my face. Sorry but after a 5 hour flight and an exhausted family I am not going read through an entry contract. I chose to trust these scum bags. Learn from me and stay away.

Kathi Melo

had a great experience with this location. staff is friendly and helpful and entire process was smooth. am renting again soon!!

Salman Ali

ignored the warnings from the previous reviews, booked a minivan for the long weekend and called the week prior to confirm if there will be any issues with availability and was clearly said "No". Arrived 2 hours prior pickup time just to be told that nothing was available, not even a car. Almost Ruined all plans, got lucky with another rental company. First time I went to Thrifty, most likely my last.

steve hill

Very good place for a rental. People where curterus and nice . I'm from Ontario

Laith Adel

Highly recommend, they gave us an excellent car and were very understanding.

R k

Poor service .. gave Me punchered car..

Sergey Y

It was good until today. Had to give them 1 star as they don't care who came first and who came after. They take their time and serve 1 customer in 30 min.

Mark K

I had to rent an automobile on short notice and I was in a bind. Thrifty came through for me with flying colours! They provided me an excellent vehicle, were polite, professional, and personable. And the vehicle provided was in awesome repair, clean and very well looked after. I would highly recommend Thrifty and they will be my first choice for rental vehicles the next time I need one. Thank You!

Thiago Valentin

As a group of friends, we started renting cars for one or two-day trips and it turns out that Thrifty became our best option. Nice staff, good cars, really good prices and easy to book / rent / deal with. Strongly recommended.

Sean Daly

Made a reservation a 5 wks in advance for a Wednesday pickup. Due to forest fires, I needed to move this to a Monday pickup. I had to call the corporate number to make this change, as it was a Sunday and this location was closed. No issues with the change over the phone, new price was as expected, and received a confirmation number before the phonecall ended. Went to pickup my car the next day and the office was closed (long weekend in BC). Number listed on the door went straight to the corporate number, who was unaware that this location was closed. All other locations in/around Vancouver were closed, except the airport. I was told I would now have to get my car from the airport and that my reservation had been changed - I was still able to drop it off in Surrey when I was done. 30min later I was at the airport being told that their system didn't show any change and that they couldn't help me - they aren't a franchise like all other thrifty branches. After calling corporate again, now speaking to a different employee. I was told that nothing had been changed, the airport didn't have a car for me, and my only option was to wait until the next day and go back to the Surrey location. I have never dealt with a customer sales rep who cared less. I ended up replanning my vacation to deal with their overwhelming incompetence - ended up missing some hikes I had planned near whistler. I won't be using thrifty in the future for personal or business use. I'm even going to warn my colleagues not to use them and, out of spite, I will reject their expense reports a few times if they do - just to make them second guess going with thrifty.

Emmanuel Thiriez

(Translated) Take care of the vehicle without problem friendly staff return from the vehicle to the airport without impeccable incident (Original) Prise en charge du véhicule sans problème personnel sympa retour du véhicule a l' aéroport sans encombres impeccable

Fred Tang

very nice car condition, it was a hyundai venue, very clean like a new car with carplay and reverse camera features, staff are nice. Easy pickup, easy return, i got my deposit back in 2 days after returning the car.

John Binder

The interior of the car was full of dog hair from a previous rent. We inspected only the exterior as usual. As advice, I recommend you to check the interior before you take a car from Thrifty. You should expect poor services.

Ramit Gupta

I picked up a rental in YQB and the counter lady SALINA was very nice and helpfull. She treated me like her own family member and gave me lots of options for dine in, where to go where not since ot was my first time visiting Quebec city. Salina you are the best and I really appericiate your help for making my trip so memorable. Also, your lil treat for my daughter she absolutly loved it. Manager at YUL airport was so kind as I mentioned him that when I picked up the vehicle from Quebec the windsheild washer was empty and I paid for 2 jugs on my way to YUL and the manager waved my one side dropoff fee. He was such a nice and caring person. His name is Peter at YUL Thrifty car rental. My experience with thrifty car rental was beyond my expectations and thanks alot for making my trip so memorable and loving.

fahad waliany

They have away our vehicle to someone else and told us a day before our trip. Avoid car rental companies. Try Turo!

Isa Sinclair

Terrible experience. I had rented my vehicle in Calgary and when I got to what I thought was the most convenient location for me, the location did not exist. After walking around, I found somebody in a little office who told me, that their location was not at Front Street. I did not find that location either and ended up driving to Pearson Airport. I called several times for directions and help but the communication was horrible

franck volpi

(Translated) Perfect welcome from Mustapha, both when picking up the vehicle and when returning, with a little personalized service on top of that! I recommend ! (Original) Accueil parfait de Mustapha, tant à la prise en charge du véhicule qu’au retour, avec le petit service personnalisé en plus ! Je recommande !

Vishnu Chilakamarri

Rented cars from other places, this was the smoothest experience I had compared to them. The staff is very helpful and well informed about matters related to car rental. The car was ready in time a they had a reasonable damage fee refundable deposit, pick up and drop process was well organized. Would recommend this car service.

jac g

Booked a car for 10:30 am, was told on arrival we would have to wait 15 minutes, an hour later we were told 30-40 minutes. We could have taken the bus and made it to our destination by now.

Dr.M Browns

Arrived at the Winnipeg airport and found out the car rental was not located at the airport. I was given instructions to take a Unicity Taxi to their address and they will pay for the cab. So I did exactly that. When I arrived, the front desk agent had everything ready. The transition went smoothly, except for the one Asian manger who would not shut up and spoke to his employees in a very unprofessional/disrespectful way. A few days before returning the rental, I had called and notify the front desk about a new ding in one of the doors. The agent I spoke to over the phone went over the steps with me. I understood that I will be paying a $500.00 deductible upon arrival and will be filling out a damage report. So we did exactly that when I checked in. Three weeks later I call in for an invoice for my credit card company. I spoke to the assistant manager Heather who was very unprofessional as well. My credit company wanted the total price for the repairs and some other information. I gave her my email address to email me a copy. I never received anything. Two weeks later I called in again and she had no clue what I was talking about or who I was. My overall experience with this company was very, very unprofessional and horrible.

Andrew Bryntwick

Hello, So I've given Thrifty Car rental a one star rating due to an issue that I had with a reservation on July 30th 2021. This does not pertain to this specific location however this is the location I had the reservation for. We had booked online on the 17th so approx 2 weeks prior. No issues with booking. We were sent various reminders leading up to the reservation date confirming the booking and all. We arrived to pick up our rental and were informed they had np vehicles available. None at all. The Lady in front of us in line apparently had the same issue. I called customer service and was informed they had not had any vehicles available even at the time of our reservation but we were still allowed to book. Anyway of course I would recommend not renting from Thrifty based of of this experience. IF you decide to rent from them please call to confirm as the online system clearly does not reflect their actual availability. Hope this helps!

its different

Good service very reasonable rates

Mylène LEGROUX

(Translated) After blocking my credit card with their machine, I had to wait 1h20 for my bank in France to reset it. The little lady didn't even apologize, I got almost 100th of such bill to sort out the Canada / France problem. After 1 month and a half of having returned to France I still have not received my deposit. Not really to be avoided, the only positive point but has nothing to do with the agency is that the car was clean at the minus 1 which does its job correctly. Thrifty airport Montreal (Original) Après m avoir bloqué ma carte bleue avec leur machine j'ai du attendre 1h20 que ma banque en France la réinitialise. La petite dame ne s'est même pas excusée, j'ai eu presque 100e de note de tel pour régler le problème Canada/ France. Après 1 mois et demi d'être rentrée en France je n'ai toujours pas reçu ma caution.non vraiment a éviter, le seul point positif mais n'a rien à voir avec l'agence c'est que la voiture était propre au moins 1 qui fait sont travail correctement . Thrifty aéroport Montréal

Hugo Arsenault

(Translated) Courteous service but not quick. Good choice of vehicles but some are over 10 years old !!! (Original) Service courtois mais pas rapide. Bon choix de véhicules mais certains ont plus de 10 ans !!!

Sabal El-Issa

I should say first that we were very loyal customers to this place and we would rent a car at a minimum of once a month. We rented the car for three days and we came late by 3 hours and he charged us for a whole extra day. That would have been totally fine if he had told us immediately (we would have taken the car for the rest of the day) but no, he chooses just to bill us an extra 40$!!! In addition, while using GPS, we happened to go on a toll road by mistake (which costs 3$) but Thrifty had to charge an extra 25$ above the three dollars calling it "administrative fee" WHAT?? I have worked with so many car rental agencies and this is by far the least professional and the best at ripping me off. Wish i discovered it earlier!

Lester Cox

Great prices. I was treated fairly as a customer should

Guillaume Jacquet

(Translated) Very very good (Original) Très très bien

Matt Schenck

Great service, explained all the options without being too pushy, great car, and kind and professional interactions around dealing with a late return. Thank you!

Reyniel Maestre

Been to Enterprise, Budget..... By far the best car I've driven at a minimal price!!

Duvidu Arsakulasuriya

DO NOT USE THIS PLACE TO RENT A VEHICLE THEY SCAM YOU AND OVER CHARGE YOU TO FILL UP THEIR POCKETS WITH EXTRA CASH We rented a 2017 Toyata Sienna that has a fuel capacity of 79L(8/8) from this place and used it for two days and returned the vehicle with a full tank of gas. They have charged me 53.35 dollars on the bill saying that we did not return the vehicle with a full tank. The bill says that 7/8 of the tank was full by the time we returned the car which means we are short of 9.875L of gas. After complaining about this to the customer service he showed us a receipt saying that they have filled up the tank with approximately 33L of gas. Which does not make sense mathematically. This place over charge customers by accusing them with false allegations to make extra money to fill up their pockets.

Patrick

WORST car rental experience EVER. I have rented cars all over the world for over 30 years and this was the worst service and complete lack of customer service. Made original rental through Priceline, only to find out that the car I had specified is not even at this pickup location!!!! I was offered an alternate (smaller) vehicle and declined. Then they "found" a Dodge Durango for me. We picked it up in a dark parking garage, in a space that we could barely get it out of. Once we got down the road and stopped for coffee a couple of hours later, we looked in the back to discover how dirty it was and realized that the vehicle had not been cleaned or serviced. Phone calls, official complaints and emails for the whole week have all gone unanswered. Discount was offered on the phone; but they could not give any details. They don't care once they get your credit card!!!!!!

Kry Gissi

I tried to rent a car two times with this company, both times I booked it in advice but the car wasn’t there.

Monica Bello

Amazing people and patient people with great service

Sprite In the Ivy

Owen sound Thrifty Rental...outstanding customer service! Thank you.

John Duncan

Booked a car a month ago. The day before I the reservation, they told me they had overbooked and were cancelling my reservation. Now I can't find any other rental cars because no one has next day availability...

Taranpreet Singh

Great place to rent a car, even the guy gave me discount on rental car and helped me with my insurance too, great staff, i really appreciate their business. Must give a try.

alexia cali

(Translated) Advertised prices different from the prices imposed on the spot: 8.8 euros per day for the additional driver instead of 7.2 euros (Original) Prix annoncés différents que les prix imposés sur place : 8,8 euros par jour le conducteur additionnel au lieu de 7,2 euros

Eero Taivainen

Counter person was working alone, processing customers as fast as she could.....very politely.

User Review

I would give Thrifty 0 stars if I could. After showing up for my rental and waiting 15 minutes when no one showed up, I called the number at the front desk to indicate I had arrived. The woman on the other end indicated she was busy and would show up when she was finished her task. When she did show up she accused me of not showing up for my rental on time (which was true, I'll give her that) but I've never had an issue with showing up a bit late to rent a car - especially with travel delays, etc. After being told off for wasting her time, I was asked to swipe my credit card and provide a non driver's license piece of ID. With me, I had only brought my credit card and driver's license - as is normative when renting a car. Nowhere on the Thrifty website or in my booking process was it indicated that I needed two pieces of photo ID. This seemed to be a policy only stated on a printed out sheet at their desk at The Westin Halifax. The woman working the desk was incredibly rude and unhelpful throughout the entire process. If she had simply been polite, I would have certainly been more sympathetic. I would not recommend to Thrifty Car Rental to anyone.

Nury Lopez

Accesible and handy to be in the hotel.

Danse Musiqueplus

(Translated) I want to bring to your attention the atrocious moment that I have just experienced in order to verify and confirm a reservation. In Quebec, being served in French is a right. Everything is done in English at Thrifty even at Dorval airport in Quebec. An agent who spoke little French and did not understand it especially had the gift of making me lose patience. The people of Quebec deserve the respect of being spoken in their official language, French. (Original) Je désire porter à votre attention le moment atroce que je viens de vivre afin de vérifier et de confirmer une réservation. Au Québec se faire servir en français est un droit. Tout se fait en anglais chez Thrifty même à l'aéroport de Dorval au Québec. Un agent parlant peu le français et ne le comprenant surtout pas a eu le don de me faire perdre patience. Les gens du Québec méritent le respect de se faire parler dans leur langue officielle soit le français.

T L

(Translated) Excellent customer service. The cars are always clean. I recommend! (Original) Excellent service au client. Les voitures sont toujours propres. Je recommande!

laura carel

(Translated) Super welcoming, very smiling and accommodating staff. We had a problem with the rented car in Montreal and everything was fixed. (Original) Super accueillant, personnel très souriant et arrangeant. Nous avions un problème avec la voiture louée à Montréal et tout à été réglé.

Jim Wright

I got the '4 year old Prius' mentioned in another review and it's fine. The 2 ladies were thoughtful and helpful, and I was actually happy that it wasn't the usual slick service where they try and upsell you to a bigger car etc. They gave me the choice of 2 cars according to our luggage and off we went.

Nazem Elji

Very cool staff and they can assist you with good prices

Joey Lee

They will charge you even when you don't break anything

Lynda Harnish

DO NOT BOOK WITH THIS COMPANY.!!!!! THEY CHARGED ME A CANCELLATION FEE OF $55--BECAUSE THEY ARE NOT OPEN ALL HOURS. MY FLIGHT CHANGED TO AN ARRIVAL OF 12:22AM AND THEY WOULD NOT REFUND MY MONEY AS THEY CLOSE AT 12:00AM. THEY TELL YOU TO CONTACT THEM BY PHONE AT THE LOCAL RENTAL AGENCY, HOWEVER, YOUR CALL GETS ROUTED TO A SERVICE CENTER WHO CAN DO NOTHING. I WAITED OVER 30 MINUTES ON HOLD FOR AN AGENT TO ANSWER--AND SHE WAS FROM DOLLAR, NOT EVEN THRIFTY.

Quality Control

Called for a rental car for four hours, pick up in London drop off in Toronto, they wanted over $400!!!!!! Go to Enterprise, they will rent you a car for under $100 a day.

George Ohearn

Booked a car here through Expedia. The woman on the desk was very rude. I as dressed poorly, coming from a construction site and she must of thought I was not in her class. Note there, I don't need to work customer service desks, she does. Needed a car while mine was down. There was a credit card issue, Expedia had already took the charge out. She became even ruder at that point so I called an uber and left. 3 weeks later still in the car I rented form Enterprise. The few extra bucks a week is worth not dealing with such a person. 1 star because it is the lowest I can give. Do yourself a favour and just say no.