Reviews of Thrifty (Rent Cars)

Jay Hebert

Very good service. A bit of a mixup with my booked rental, but they very quickly fixed me up and gave a free upgrade to make up the difference. Great company.

Rob Vaillancourt

Fantastic service!!! Friendly.

Sam N

Great staff, very friendly. Service was really good too. Definitely suggest this rental service.

Logan Edwards

No issues at all, friendly staff got me in the vehicle quickly. :)

Mathieu Taggart

Nice car, no over charging!

James Riggs

Extremely friendly and helpful staff. Was a wonderful experience.

Randall Wight

Extremely poor service. Had a reservation and wasted 50min waiting for someone to arrive at service counter. Every other agency had representitives helping arriving passengers off a few flights. Gave up when airport cleared out and took a taxi to Hotel. Cancelled and rebooked on Enterprise where I received excellent service!

koLu Canada

IF I COULD I WOULD NOT EVEN GIVE ONE STAR! I HAD A CAR BOOKED FOR MONTHS NOW . MY FLIGHT HAD A SCHEDULE CHANGE AND THEN WAS DELAYED AND GOT IN 45 MINUTES LATE. THIS COMPANY HELD MY CAR FOR 2 HOURS AS PER THEIR WRITTEN AGREEMENT BUT I WAS OVER THAT BY 1/2 AN HOUR. I WOULD HAVE BEEN OVER MY TIME IF THE AGENT HAD STOPPED CHATTING TO A WOMAN AND GIVING HER ADVISE AND TOURIST AND TRAFFIC INFORMATION LONG ENOUGH TO ACKNOWLEDGE A PAYING CUSTOMER. WHEN SHE FINALLY GOT TO ME SHE SAID -THEY LET MY CAR GO! SO I SAID I WAS OK WITH THAT , I'LL COME GET ONE TOMORROW. THE AGENT SAID THAT NO THEY WOULD NOT HELP ME. I WOULD HAVE TO REBOOK!! THEY WANTED ME TO DO THAT AS NOW THE RATE WAS NEARLY DOUBLE. WHOEVER OWNS THIS LOCATION NEEDS TO KNOW THAT THE SERVICE AND POLICIES ARE AWFUL. I WILL NEVER BOOK WITH THRIFTY AGAIN.I WILL BE TAKING THIS FURTHER TO SOMEONE IN THRIFTY CORPORATE AS THIS IS NOT ACCEPTABLE.

Dajo Sco

Be aware that you could get scam by these people. I got charged twice for my rental and not only is almost impossible to get hold of the customer service, they give you fake numbers that don't exist.

Jimmy yediaz

Great staff and great service.

Kelly O'Donnell

Super sketchy car rental - we were charged 200 more than what we were quoted. We got to St. John’s late at night and went to the counter to pick up our car but were told they didn’t have any vehicles available. They made an arrangement that Budget would give us a vehicle for the same rate as our reservation. So we went to Budget, who quoted us at 200 dollars more than our original quote. I told her that they were charging us way more than what we reserved for and she said, “Well, the taxes are higher here.”. I showed her my booking (thankfully I had printed everything before coming), and she proceeded to tell me that Thrifty would cover the difference. So we went back to Thrifty, and they said they couldn’t do anything - we would have to pay the full amount and we could get a refund upon returning the car. At the end of our trip, we went to return our car and were told they still could not issue a refund because “the manager” wasn’t there. We were told that once the manager reviewed our situation he would give us a call. It is a month later and we never received a call. I have been emailing with EasyRentCars trying to get my refund. Initially they asked for my address to send me a cheque, so I sent that, only to be told they couldn’t actually do that, and they actually needed my credit card. I am still waiting to see if I receive that refund. The whole thing has dragged on for a month. It is for sure a scam - it has to be. Otherwise it is the worst customer service and no one has any organization or any idea what is going on. If you book online with Thrifty, don’t expect a vehicle to be reserved and prepare to pay 200 dollars more.

Ramin Mirahmadi

I had a perfect experience with them. Will rent again from here. Cars are clean and new, staff are polite.

Prince Aloies

Great customer service. Even has price matching to kayak.

Dana Hufsmith

Some of the staff were very friendly here, the shuttle bus drivers were great to and from the airport. The lady at the front desk upon arrival seemed unfriendly, and they were unsure if they had a midsize car available despite reserving one 3 months prior. They also quoted me a price and then tacked on the under 25 fee at the till without previously telling me how much the under 25 fee would be. When I asked prior to arrival what the charge was they said they were unsure. It ended up being an additional $25/day. The carseat I booked was not set up in the car, and they initially gave me a booster seat for my child who is not old enough or big enough to sit in a booster seat (and yes I reserved an actual carseat and gave them the weight and age of my daughter prior to arrival). I would not recommend hertz rental car company, but the shuttle drivers were very friendly!

Brenda Lorenz

I received an estimate from Thrifty's of $165.74. I left on a 5am flight and dropped off the keys. The charge on my m/c was $315.86 - a difference of $150.12. I have emailed twice asking for a statement to see why the charges were higher. No response either time. Terrible business morals. Don't rent from them.

Chris Richards

I Approached the counter this morning (August 12 2018) and was greeted with a smile and pleasant customer service. I was on my way within minutes. I would do business with Thrifty again.

yevgen v

I was a little skeptical renting a car from Thrifty in St john's because there's only negative reviews on Google but I did it anyways. Unlike the other reviewers I had a very pleasant experience. The lady checking me in was polite, pleasant and explained everything. The car was brand new under 10,000 km. Returning the vehicle was easy as well. I paid exactly what I was quoted when I made the reservation.

Darryl Hutchings

Hi readers, I rented a car on June 9th 2020 Until June 13th 2020. I was supposed to be charged a 200 dollar deposit which was incorrect because I actually was charged $897.00. It was technically a hold on my credit card but still an inconvenience trying to have the issue fixed. I even said to the customer service representative that there was an error However he continued to say I was wrong even though the printed off rented agreement stated that. Yet he continued to say I was wrong. To make matters worse I was given a Vehicle that I wasn't satisfied with and was supposed to have unlimited K/M However that wasn't the case. It just seemed as though I was having issue after issue. On June 10th 2020 the following morning I was in contact with a customer service representative named Wanda and told her I had several issues wrong with my booking and we agreed that I should visit St. John's international airport to fix the issues and address my concerns. She did help correct each and every mistake that was wrong on that day and also helped me switch vehicles which I was also satisfied with. Upon picking up my new rental it was supposed to have a full tank of gas but It ended having only a half a tank, Again I called and spoke to Wanda and had the issue corrected. Yesterday on June 13 2020 I returned with my Vehicle and was again greeted with Wanda and told her the vehicle was fine and I enjoyed it. Then we were proceeding to print off a copy of my recipe and we noticed that I was being charged a late fee when in fact my vehicle wasn't late. She had to correct that as well. Honestly She did amazing and made my experience leaving feeling at ease. I did mention perhaps some type of compensation for all the troubles I endured but didn't get anywhere. It's probably just policy not too be able to have some leeway when these problems occur. Would I recommend Thrifty? I honestly can't answer that question because everyone's experience will be different. Wanda was good at fixing up this complete mess and found she did a good job but on the other hand the first representative who created this entire mess didn't have a clue. At the end of it all I wasn't completely satisfied However I wasn't completely dissatisfied either.

Ziyad

Always available vehicles

Ann Pippy

The staff here were awesome! So friendly and helpful. Thanks so much!!

Gaurav and Pallavi

We were supposed to get our car at 10am and now it's 1pm and they still have nothing available. We will likely lose one entire day coz of overbooking and poor scheduling from this rental company. My recommendation is to avoid this rental company if possible.