Reviews of Steele St. John's Chrysler Dodge Jeep Ram (Rent Cars)

Paul Nault

Very good and nice and professional

Max Adams

Manager is very mean and unprofessional

Bill Jenkins

Recently I drove from Edmonton to St.John's for a family reunion. I spent 2 weeks there and on the day we left we had car trouble in Grand Falls. We had to cancel our trip on the Ferry and spent the night there, had the vehicle diagnosed and found out the water pump failed. We were able to get the vehicle back to St. Johns and I had to get the part shipped in from Edmonton. Royal garage took my vehicle in right away, diagnosed the same and told me when the pump comes in they will install it that day. The pump was shipped incorrectly and another was ordered. I had reservations to leave on Saturday and Paul McGinn assured me that if the part arrived before noon on Friday that they would get it installed. It did and they were true to their word. we were able to make our trip off the island. I can't express how helpful the whole staff was there to help me and my family get back to Edmonton. Special thanks to Paul for making it happen. I just wish I could get my vehicle serviced there all the time. Thank You Bill Jenkins

Eugene Stamp

They diagnosed my 2012 jeep compass as having squeeky rubber on my rear door hatch...when actually it was my bushings...and were rude also aggresive...bad experience.

Deon Pretty

Great customer service.

Codey Foley

Bought my 2013 corolla from Tyler Byrne, great place and people!

Al Whittle

The staff are all so friendly and so helpful - they go out of their way to help you!

Mason Simms

Never bought my jeep from them but they insist I display their dealer tag otherwise I wont get service. Rude, snobby, and arrogant service staff especially the service manager. Highly advise to stay away unless you want stickers added to your vehicle without your consent.

Matt

I find it amazing that this dealership thinks it is an acceptable practice to put a sticker on someone's vehicle whe just in for service. Clearly management here has some entitlement issues to think they can make changes to someones property without permission.

Ralph

I had my truck in for some warranty work yesterday went to pickup the truck this morning and see that there was a dodge city sticker on my tailgate. Wasn’t very pleased as they didn’t ask if they could put the sticker there, but the best part was when I asked the service guy about it he told me to bring the truck down back to the washbay and they will remove it but don’t bother coming back here again if i removed it, What a brutal way to run a business over getting a sticker that I wasn’t even asked about getting put there removed, I am beyond angry with Dodge city’s service, and dont recommend getting any work done here unless you don’t mind getting stickers put on your vehicle without your permission

Fred Harnum

The best place in town for parts

Darien Rowsell

A good visit for warrenty work I needed done. All work completed on time. I do know on occasions the service is not the greatest there

Ryan Lamkin

Refused to cover a part under warranty, had to call FCA whom made Royal garage refund me the $700 they tried to get away with charging me. And not to mention putting a sticker of their garage on my vehicle without my consent.

Shawn Daigle

Very Friendly Service Personnel!

Ivan Layden

Great service, friendly employees..

Keith Culleton

Wonderful customer service in parts and service. Very attentive and go out of their way to help out. Keep up the good work!

Brad Smith

The parts people knows there stuff

Stephen Czarnuch

Good service, reasonable garage and great shuttle driver

abdullah jamaly

Terrible service and shuttle. They charged me for replacement of all stud lugs right after warranty period while I had changed my tires last three times there. I noted my car was driven 13km after tire change and setting of driver seat, radio, AC were all changed. Unbelievable to test drive for such a long dis after tire change. Simply I will avoid going back there

angry bird

Stay away

Cory R

Vandalizing personal vehicles, refusing to remove there own company stickers they place on your vehicle without permission, being big crybabies and refusing warrenty work without there sticker on your vehicle the list goes on

Paul Murrin

Found my truck left unlocked on the lot. Was supposed to be locked as I was coming afterhours

Nt Stuckey

Worst and most ignorant garage in all of eastern Canada, don’t go to this garage unless you want a terrible time

jordan brewer

Purchased tires here twice and they were the best price I could find around. Also the service was great in the parts department.

Kevin Spracklin

Good service they really helped the town out .when our Dodge 550 plow went down last Friday during the storm. . They went out of there way to help us in getting the part we needed ????????

Joe Oakley

Putting stickers on vehicles without permission and scratching vehicles

jay ride

Brought my Jeep in because the engine light was on. They charged me for work that was covered by warranty. They did additional work without authorization. The bill wasn't itemized to show what work was done and exactly what I was charged for. The service manager refused to return calls. I contacted FCA Canada to explain what was going on. After reviewing the case they sided with me and tried to get the crooks to reimburse me. Royal Garage ignored Chrysler and refused to pay. Chrysler ended up reimbursing me themselves. Avoid these thieves at all costs.

randy sheeves

I personally would never buy a Chrysler product to begin with, but I have heard of countless horror stories from friends about royal garage. Apparently they can refuse warranty work if you don't allow them to put some ugly royal garage sticker on the back of your vehicle LOL. A dozen posts in car groups on the island, all having the same issue. People complain every time and the managers response is for them simply not to return to the dealership. Crooks.

Ashley Hayward

Worst service ever.

John Doe

Do not ever get your vehicle serviced here!! They will rip you off and they didn't care about hiding it. They just kept negotiating the price down.

William Summer

People are really nice here. And mich really professional.

Maurice Kane

Great to deal with great service

Brandon Pretty

Stay away, terrible service

Amanda Dawe

Staff went above and beyond to get me and my family into our Ram. Can't say enough good things about Chris, Dave and Jon!! Will always recommend and will be back for the next one.

Steve Walsh

Ridiculous Service. Will not reccomend to anyone. Owner refused warranty work because I told him not to put a sticker on my truck. He red flagged my vehicle from ever returning Unreal!! I detail my own vehicles and will not be subject to a cheesy dealer decal to promote their service especially when they put it on over the paint and last oil change never tightened up the filter spilling oil into my driveway. Piss poor service and quality run by a nasty old school owner. Buy and service your vehicle elsewhere.

Barry Clarke

The lady who took care of me was excellent! Very friendly, conscientious and perfect customer service skills. A special consideration to Reg. Customer service is everything in my books. Thanks Barry

Richard Butler

Twice placed a dealer sticker on the tailgate of my truck after asking them not to place one on it. The second time they scratched the paint up and it required a compound and polish. It's to bad because the service dept were good to deal with other then that. Prob won't be back. Will go to Hickmans instead.

Garland Ellsworth

Excellent customer service thank you Mark.

Matt Ac

Salesman Peter was fantastic! Lillian office Manager was brilliant! Great team there! Thanks Matt C

Justin Fitzgerald

Let’s just say I will not be back. The worst dealership I ever dealt with. They can’t find the issues that are wrong with your vehicle and then try to charge you for “no faults found”. When your vehicle is still under full coverage warranty it’s the first time I ever heard of this. They are nothing more than thieves.

Craig Brown

Got to meet up with my work buddy so he could bring his vehicle for service

Gerry Young

Great experience purchasing a new vehicle, friendly courteous staff from sales, service and parts! Will be a repeat customer for sure.

Jonathan Holmes

Went to purchase Ram Warlock seen on Autotrader. Salesman said truck had been sold but ad was still up on AT. Salesman was not at all helpful to find another similar truck in the Province. Buying elsewhere.

Brandon Bartlett

More crooks down there then in the pen.

Mitchell Shears

Purchased a truck off them and it was the worst two years of vehicle ownership I've ever experience. Strongly advise agaisnt

William Mallard

Friendly and approachable staff

Daniel McDonald

Horrible customer service, even worse attitude.

Steve Dykeman

Very hard to get service from someone

josh dermott

Excellent service, quick and efficient.

Sherry Taylor

Service was awesome