Reviews of Enterprise Rent-A-Car (Rent Cars)

Taylor Clancey

Great service as always!

Magic the Gathering Enthusias

Staff was helpful, but what really got me was how together they knew the safest car to drive in this weather (January) thank you kindly ladies and gents at enterprise.

Silent Shadow

Why I was lied to by stating the deposit was raised over two years ago to $200.oo is beyond me. Other people just this week pay $100 deposit so why was I charged $200 deposit on top of my credit card. Returned car earlier and didn't even get a refund from my full two day purchase. Stated hourly rate went over my daily rate.... They say they will pick you up but dont state that their pick up zone is roughly a 10km radius of just barrie Not happy with this operation

Nicky van der Walle Elson

I always use enterprise when renting, but don’t try to call this location you’ll never get through. And when you decide to wait on hold you get disconnected at 9min11sec. Called 6 times waited on hold and still didn’t get to talk to anyone.

Demetre C

horrible experience. enterprise overall is good, and helped me out. but this location specifically are so bad. no customer care whatsoever, no customer service. the manager is a terrible representation of the enterprise brand. i will not use enterprise at this location, but have no problem using it else where. customers should be warned about their sketchy tactics and rude behavior. good luck to anyone unfortunate enough to come here in the future. corporate should be very concerned for this location

Steve Pierre

They are amazing at that center. I haven't had any negative experience.... all positive. The team has been knowledgeable, friendly and attentive. Kyle is a great manager (from what I can observe), he's approachable and remembers his customers, even remembers where they live. He has gone the extra mile to make sure that a customer leaves happy. Mitchell is the cool guy and takes care of his customers quickly and efficiently. Miguel, Ali and I think Gordon (sorry if I got the name wrong) are always ready to assist whenever possible. Great Team!! 10 out of 5 stars! ????????????????????????

Vanessa

Good customer service but charged twice for a single parking ticket

TURBO GEOFF

Great service and provided me with a nice clean vehicle.

La production DG (LaproductionDG)

(Translated) Clean and courteous (Original) Propre et courtois

Sifu Stephane Patenaude

Friendly staff and always professional

Adam Arra

Great staff! Very safety conscious!

Sylvain Boileau

(Translated) Impeccable no complaints, fast, efficient, clear directions, information and instructions (Original) Impeccable rien a redire, rapide, efficace, indications, informations et directives claires

Aravind B

Very helpful and friendly staff.

Frédéric Thouin

(Translated) Very good, fast and efficient service (Original) Très bien, service rapide et efficace

Wyatt Thompson

NO STAR RATING!!! Just as the lack of cars this place has, they keep the same with customer service lacking. Employee who does the customer pick ups you would think know who they are picking up at the customers work. Not show up not find said person and then leave. Only to have you wondering why they never picked you up. Youll have a better time hitchhiking then thinking they have cars available. No I don't want to talk to your customer care e-mail. You've wasted enough of my time. I just want people to know what to expect from you guys. See the reviews many unhappy customers. BEWARE!

ScarCrazy A.C.

So I rent a lot of vehicles. And not ever have I seen such incompetence. The phone number on my account is old. Sure. But the foolish employees here who called to confirm my reservation action just assumed they were talking to me; Clearly forgetting a simple thing as ASKING FOR A NAME. And and a result; at the end of the month they booked the van I had A WEEK in advance out from under me. No email. Nothing. Hire people that have a few braincells.

Insang Wu

always get me great deals

Michael World

I rented a car from Enterprise Belleville this week and the experience was very good. On pickup I was offered a free upgrade (which I accepted!). Chris, the manager, is efficient and thoughtful. It was a bonus (for me) to be offered a ride back home. Lou was the kind driver and he drove me to my door, but............. Along the way Lou stopped to assist a woman driver whose trailer had come loose from the hitch. Within minutes she was able to continue! I thank Lou for his ride, but also for serving in our armed forces (he's a veteran!) for decades. Thanks to Enterprise Belleville.

Abris Mobiles

(Translated) Here is our experience at Discount on Chemin Gascon in Terrebonne: - My wife and I reserved a vehicle a week in advance to replace our vehicle, which was being repaired at a local body shop. - At the time of taking possession, no more vehicle was available, we were without news for 4 hours before they find a vehicle - When we returned to the branch, an attendant in an adjacent office had an inappropriate conversation on the phone about strong drugs and laughed loud enough to disturb people in the waiting room - Despite the oil change warning light on in the vehicle, the attendant told us that the oil had just been changed and that the system had not been reset. It finally turned out, after my own verification, that the vehicle had almost no engine oil and that it was an opaque black color - After 2 complaints to the parent company and a visit to a branch, no one from the Terrebonne branch called us back, even if the parent company told us that we would have a call within 48 hours. So no apologies and no compensation from them. Avoid this place at all costs, the service is awful! . (Original) Voici notre expérience chez Discount sur le Chemin Gascon à Terrebonne: - Ma conjointe et moi avons réservé un véhicule une semaine en avance, pour remplacer notre véhicule qui était en réparation chez un carrossier local. - Au moment de la prise de possession, plus aucun véhicule n'était disponible, nous avons été sans nouvelles pendant 4 heures avant qu'ils trouvent un véhicule - Lors de notre retour en succursale, un préposé dans un bureau adjacent avait une discussion déplacée au téléphone au sujet de drogues fortes et rigolait assez fort pour déranger les gens dans la salle d'attente - Malgré l'avertisseur de changement d'huile allumé dans le véhicule, la préposée nous a mentionné que l'huile venait d'être changée et que le système n'avait pas été réinitialisé. Il s'est avéré finalement, après ma propre vérification, que le véhicule n'avait presque plus d'huile moteur et qu'elle était d'une couleur noire opaque - Après 2 plaintes à la maison mère et une visite en succursale, aucune personne de la succursale de Terrebonne ne nous a rappelé, même si la maison mère nous avait mentionné que nous aurions un appel dans les 48 heures. Donc, aucune excuses et aucun dédommagement de leur part. Évitez cet endroit à tout prix, le service est exécrable ! .

Rich Maw

I've rented a car from these guys a few times now. Daniel, who I believe is the assistant manager is extremely helpful and has the customer as his priority throughout. A great place to rent a car because of the price, customer service and vehicles themselves. Cheers!

naj tij

(Translated) I was surprised I just had 50km free. You charged me for the rest. I'm not happy. (Original) J’étais surpris que j’avais juste 50km gratuit. Vous m avez chargé pour le reste. Je suis pas content.

Dale T

condescending and rude staff! Darren is the worst of them all. Probably as only a few stay longer then a few months!

Andre Lafrance

(Translated) Good service (Original) Bon service

Hogan Courrier

Great service!

Ashlee Melnyk

Have rented from there guys a Few times. ALWAYS great service with a smile, never disappointed. Only place I will rent a car from in Barrie :)

Cat McNally

I've rented numerous times from this location, and the staff and manager go consistently above and beyond. Friendly, professional, helpful. And the cars have been solid for their class, too.

ALEKSANDRA TYPSKI

Now this enterprise knows the meaning of outstanding customer service and how to deliver it. I’d like to thank their manager Kav for all his help and the whole team for making my experience so pleasant! Thanks guys. I would recommend this car rental to anyone and everyone.

Taher Kausar Ali

Amazing service! Best location for customer service!!! Keeley( i hope i spelled it right) and Prashant were rockstars!!!

Rolly Gagné

Good quick simple to the point service - knowledgeable pleasant staff

kpl karthic

I booked a camry through phone... I went there but they said it's went to oil change.... I was totally screwed up that day...then they said we have only small car available...so bad

Harnoor Singh

Worst customer service experience. The branch manager was so rude to us. First they tell you the car is available and the branch manager will tell you that they will give a call to you but no one calls and the next day when you ask, they say that the car is no longer available. Horrible customer service !!! Please avoid these guys !!

Joe Todd

Very polite

- Stiegosaurus -

Great people. Great cars.

Scott Gingrich

Great and helpful staff. We rented a car and asked for one with snow tires. They didn't have any in stock and put us on a waiting list. In less than 2 hours they caked and had a car for us. They made the switch and paperwork quick and easy.

Dave Oliver

CAR, VAN & Truck rental.

Robert Copeland (Falcon1234)

So they bought out Discount Car Rentals, hopped into bed with Budget and all tripled their pricing! Don't worry a class action suit for price fixing and anti-trust cannot be far behind! You might as well keep renting, you will get it all back after the lawsuits are settled in about 10 years!!!

tim brant

Great people

Z Lodhi

Went in yesterday and was told there r no vehicles available. Standing right there I checked online and web site showed 16 avilable vehicles for the location. Guy told me it takes 48 hours for site to be updated, really? What is the point of even having online reservations if there is a time lag of 2 days. Not a good experience!

Yuliana Leija

Best place to rent a car! Attention, rates, service, drivers, they have everything. It's been my to go place for a year now.

Rushang Patel

Worst enterprise ever deal with it Manager (Black tall guy) is refuse to give rental as no secondary number. Need to work on customer service

Terence Thibodeau

Great service. Andrew is doing a great job there

Ellie Poirier

No customer service what so ever

Kim Schlaht

Courteous staff, good service.

Susana Veloso

(Translated) Yesterday I booked a truck at Discount Terrebonne for today and this morning I called at 8:00 am because I had a question. This is a young man answered me by saying a moment please and put me on hold without even being able to say a word. 11 minutes later, no one had picked up the line to answer me. So I hung up and called back and there a young girl answers and does the exact same thing. 20 minutes later still waiting! I hang up and call back and a young man gives me another shot. At 8:41 am I hang up and call back and there a young man answers and asks me how he can help me. I explain to him that I have been on hold for over half an hour and he answers me sharply that it is normal because they are busy ... Sorry ???? but it is not normal! Bad customer service! (Original) Hier j’ai réservé un camion chez Discount Terrebonne pour aujourd’hui et ce matin j’ai appelé à 08:00, car j’avais une question. C’est un jeune homme m’a répondu en disant un moment svp et m’a mit en attente sans même que je puisse dire un mot. 11 minutes plus tard, personne n’avait reprit la ligne pour me répondre. Donc j’ai raccroché et rappelée et là une jeune fille répond et fait exactement la même chose. 20 minutes plus tard toujours en attente! Je raccroche et rappel et un jeune homme me refait encore le coup. À 08:41 je raccroche et rappel et là un jeune homme répond et me demande comment il peut m’aider. Je lui explique que j’ai été en attente plus d’une demi-heure et il me répond sec que c’est normal car ils sont occupés... Désolé ???? mais ce n’est pas normal! Mauvais service à la clientèle!

Harmeet Singh

Don't go at belleville location they always lie. I booked a 7 seater vehicle first they booked and completed everything. When i went to pick the vehicle she is saying oh sorry i dont have any vehicle. Cheap talking. They always do like this with everyone. Discount car rental is better than this.

David Rheault

Great service! My best experience with a rental car company. They gave me a follow up call to confirm receiving the car in good condition, much appreciated.

jean pierre laurin

(Translated) excellent service. (Original) excellent service.

Dimple D

Great staff

Vijaya Patil

Nice team and very accommodating!! Thanks guys for your service!!

Wes McFarlane

Good experience, just don't like the constant trying to up sell features.

Dwayne Davidson

Never had an issue with them.

Martin Listwan

Had the most amazing customer experience today! I've been to 15 different locations and am an executive member (on track for Executive Elite this year) so I've had my share of Enterprise customer experiences. Ryan was the reason for my fantastic experience. Ryan exceeded my expectations for service and quality and blew them away. I will be choosing to go back to this location, despite not being the closest one. Thanks Ryan for an awesome experience!

Ana Sierra

Always rent my car here

John Gibson

Enterprise is a great spot to get what you need.

josyanne tremblay

(Translated) Quick and very courteous with customers (Original) Rapide et très courtois avec la clientèles

Theresa Butler

Very professional, friendly, and efficient.

Rob Ward

The best place to rent a car from

Gord Barker

Great place to rent a vehicle. Staff are friendly and helpful. Cars are clean and in great shape. I've rented there many times and never had a problem.

Alain Marquis

(Translated) very good service! Thank you (Original) très bon service ! Merci

RiskingTime

Friendly staff prompt service

Enrico Pietraroia

(Translated) Great service again, would stay there again at the next rental need. (Original) Super service encore une fois, j'y retournerais au prochain besoin de location.

Ann Mundel

Great customer service (free upgrade, questions answered well and quickly during rental) and easy and quick to pick-up and drop-off. Would happily rent or recommend again.

Good Drivers Training Centre

Amazing Rental Company a pleasure to work with. I rented from Albert and had no problems they are so professional and reliable. Any questions and concerns were answered and we felt safe renting from Enterprise. Thank-you

Jonathan Sagala

(Translated) Lack of cars at the start of the winter season! (Just pickups) (Original) Manque de voitures en début de saison d'hiver! (Juste des pick-up)

La Clutch

(Translated) For the flat nose truck, great, arriving to pick up my rental, the truck was not available, give me a bigger one with a warning .... We must stop at the public scale, ok I say, how does it work ... Che Not tell me how to use it. Super I just 500 km to go. Then the truck on the most economical tires possible brand maxtrek Chinese winter. Super I would have probably prefer 4 seasons, For the demanegament long distance all has been well but the return to call twice to tell them that the initial contract was not respected in terms of fees, $ 50 is 50 $. (Original) Pour le camion flat nose, super, en arrivant prendre ma location, le camion reserver n'etait plus disponible, ont m'en donne un plus gros avec un avertissement.... Il faut arreter au balance public, ok dis-je, comment sa marche... Ché Pas me repondont l'employer. Super j'ai juste 500 km a faire. Ensuite le camion sur des pneus les plus economique possible de marque maxtrek chinois d'hiver. Super j'aurais surement preferer des 4 saisons, Pour le demanegament longue distance tous a bien ete mais au retour du appeler deux fois pour leur mentionner que le contrat initial n'avait pas ete respecter au niveau des frais, 50$ c'est 50$.

stevalknieval

Rented here for both business and pleasure and never had a bad experience. Sometimes I have small issues when I receive the bill, but friendly customer service clear the problems up ASAP. Definitely would recommend

Maude Gascon-Dubois

(Translated) Quick rental, impeccable service, car in very good condition. (Original) Location rapide, service impeccable, voiture en très bonne état.

Crw TNT

So not only did this guy not appear capable of and definitely unwilling to solve such a minor and temporary problem.. he fully madenit seem like the primary cardholder was gonna be raked over the coals of any damage or accident occurred. Let It be known where liability lies but doom and gloom prophecies made it necessary to point out my elevated license status amd claim pf.mever being kn in accide t

A D

Very accommodating..... got us what we wanted without any issues!

Akinrinade Adefunke

Good customer service

Jono Hunter

Sure, I should have checked but why would you accept a booking for 12pm on a Saturday when you close at 12pm on Saturdays? ????‍♀️

Nadeem Khan

Very good place

Chrissy Halliday

Had a car booked for 8am pick up for while my car was in the body shop show up at 8am takes them 20 minutes to verify information because they kept stopping assisting me to answer the phone! Yep you read that right! After 1/2 and hour of this they tell me they do not have a rental for me but they will give me a ride to work. UMMM WHAT!?!?! Tell me that 1/2 hour ago when we started this already hellish customer service experience because my car also needs to get to the body shop and I need to be at work before 9am which you have now left me 20-25 minutes to figure out how I'm going to get all this done, and that is the immediate issue what about the fact I now do not have a vehicle and it is -30. I can honestly say worst customer service I have experienced all year!The next day I get a call at 11:30am this morning from the Manager at Enterprise... he called to tell me I was angry yesterday and left the store. Yes I was and why would I stand in the store when you a) do not have the service I had booked and b)now need to figure out how to get my car dropped at the body shop and my butt at work in the next 25 minutes... I really don't have time to Lollygagg around here while you shovel BS at me. He also said in his message that he had been trying to help me the day before... nope actually you didn't say two words to me you told the agent that was helping me there are no vehicle tell her to come back. Sorry that doesn't count as assistance in my books. He also asked if I could go to the store today so he could personally apologize. Ok buddy I will just strap on my wings and fly right over... or better yet I will enchant my broomstick and ride that over. He also wanted to know if he could book me a car for sometime in the next few days. So you still don't have a vehicle for me it is 27.5 hours after my specified booking, and you want me to make multiple trips to your store front on foot so that you can further waste my time. No thank you. When I didn't call him back he called me again once again to tell me I was angry yesterday and to see if he could make another reservation for me over the next couple of days. So really still no apology and in no way want to make it right and wants to blame me for him not providing me with the service I booked. Perfect I will add this to my book "The correct way to perfect customer service". Just when I think this situation couldn't get worse!

Kevin McGrath

Cars

Linda Surprenant

(Translated) Excellent service! Good reception and a very nice employee. Very professional service. (Original) Excellent service! Bon accueil et l'employé très gentil. Service très professionnelle.

Antoine Despres

(Translated) Very courteous and kind.Vehicle A1. (Original) Très courtois et gentille.Véhicule A1.

R Post

I was very happy with the service. Also with the manager. He remembered me and we discussed my last experience. His genuine concern and caring reassured me that enterprise is still the best car rental agency.

Denise Briand

(Translated) Professionalism, courtesy, sharp, clean trucks the place for a rental !! (Original) Professionnalisme, courtoisie, Sharp, propreté des camions l'endroit pour une location !!

Darrell Cober

Had no problem with this place so don't understand the bad all the bad reviews? Not going to stop me unless I have a bad experience. These guys are renting cars not deluxe suites at the Ritz so I expect quick snappy service and that is what I got.

Andrew Hawkes

Had to get a rental after writing off my car. Very professional and efficient. Had a vehicle 30 mins after I called.

Sandra Svensson

Great service, staff was very friendly. Rental was clean and well maintained

Michelle Huggins

Great service at this location! Very pleasant staff and very accommodating.

Stef Budai

Friendly staff, excellent service, nice car fleet and they will come pick you up. These guys bailed me out when Hertz dropped the ball on me!

Paul Selby

Need to watch these guys close. Very shifty.

Bernard Parker

(Translated) Total lack of respect for customers. Do not think to book a vehicle, despite their beautiful promises, there are never available when you arrive to take it. GO ELSEWHERE (Original) Manque total de respect de la clientèle. Ne pensez pas réserver un véhicule, malgré leurs belles promesses, il y en a jamais de disponibles quand on arrive pour la prendre. ALLEZ AILLEURS

Jasmine Costigan

I’m very happy with the level of service at this Enterprise! It was my first time at this location and I was overly impressed with everything from the moment I walked in the door. I was immediately greeted by warm and friendly staff and received quick service. The only downside for those who are not familiar with Brampton (like myself) is the location which can be easy to miss - especially if you’re driving by quickly on Queen, but I would definitely be back shoud I ever need car service in the Brampton area again.

William Dooley

Easy pickup - We found our Sydney and Baddeck drive to be easy, directions from the Enterprise people was a Google map, but it worked fine. Our return was a little iffy, as we found construction had blocked the name of the street that we needed to turn onto to go back to the Enterprise office. So... we found the landfill and took a tour around it to get back to their office! Thank you for your pickup and delivery to our cruise ship!

D. deOort

(Translated) The service is very good and the vans too, but the deposit is $ 500 and it takes 3 days to get reimbursed and processed (Original) Le service est tres bon et les camionettes aussi, mais le depot est de 500$ et ca prends 3 jours a se faire rembourser et traiter

Yves LeBiker

(Translated) Beware of the cleaning scam on return, they charge excessive prices (Original) Attention à l arnaque de nettoyage au retour, ils chargent des prix excessifs

Mayganne N

The staff was friendly and the car was clean and had a full gas tank, however, they delivered the car at a different time then they had told me when I notified them I had to work and failed to call me to let me know the car would be late. Later my damage deposit wasn't dealt with promptly as the 2-4 weeks it should've took in the mail turned into 7 or 8 after I called them twice. I would say they are good to rent from but make sure you call them if something is late as they wont.

Noel Prisk

Awesome place

Dorian Thorson

I've rented a few vehicles from enterprise and not one issue yet. If you request it, they often have fancier vehicles to choose from too. Haven't found a place locally that does that at a reasonable price. Hats off to you

marc cloutier

A+

Mark Ridge

Used this location once while CUV was in from repairs after being rear ended. People are fast, friendly and efficient. Unfortunately the vehicle was a little quirky. I would use them again.

Amanda Andrews

Rented for Canada day weekend. We got a fabulous rate and a complimentary vehicle upgrade. The staff I dealt with, (I believe it was Mitchell) were very friendly and efficient. I called last minute to be picked up and even though all the pickups were booked Mitchell was able to squeeze me in and sent someone right away. The driver who picked me up was very friendly and personable. The vehicle I was upgraded to (2019 Ford Escape) was fantastic to drive and brand new. I was able to drop off after hours and it was as effortless as picking up. Thank you so much, you will be seeing me again!

Liam Coombes

I had gone through an insurance claim and needed a truck in a pinch this location didn't have one at the time but still managed to find me one. my insurance company canceled my rental without notifying me but Enterprise took it into there hands and potentially saved me $100s of overage charges! great on all fronts, clean, great covid precautions, willing to help with anything couldnt be happier with the service!!!

Jonathan Laybolt

If you have the pleasure of renting a car from Cihat at this location you will truly be taken care of. Cihat is very friendly and accommodating. But let’s face it, it takes a team to run a business and his leadership is prevalent as everyone here has been very friendly and professional. Hats off to the team and thank you for taking care of me ???????? Keep up the great customer service and work you do! It’s appreciated ????????

Gavin Doran

Had a flat tire on a rental. Office closed due to Xmas Holliday's. Payed for tire replacement (as could not be patched) offered full refund. Great place. Recommended!

M Vivie

I looked online and compact cars were 46.00 per day. We drove 1/2 hour drive to rent a car and here we are being charged 100.00 per day. How can they charge that much when online pricing says 1/2 that price? So disappointed.

Tena Cormier

Excellent service !!

Ion Aalbers

Extremely slow service, which resulted into no service.

Joyypuke

(Translated) Very good service, I would do business with them anytime! (Original) Très bon service, je referais affaire avec eux n’importe quand!

Jess

(Translated) Friendly and prompt service. (Original) Service amicale et rapide.

Shirley Crummey

Worst car rental place of all time. I think you need to change your paying options, cause most people use a debit MC or debit Visa. And they don't accept cash. How freakin hard is it to rent a vechical on this island. I'll make sure my opinion of this place goes viral. Imagine I came home for a visit and couldn't get around. Thanks for nothing.

Racheal

I wish I could give less than one star, seeing as I never actually got a vehicle from Enterprise. I reserved a mini-van two weeks before I needed it and the day I went to pick it up I was told there were no vehicles for me. The worker said multiple times that "You can see there's no vehicles" and "I called you". I asked what time he called and he said 7:30 am that morning, I was supposed to pick up the vehicle at 8:30 am that same day. He then repeatedly questioned why I only listed my work phone and not my personal cell phone. He then said that he would have a vehicle ready for me in the evening, even though I needed the vehicle for that morning, which is why I rented it for that morning. I would have appreciated getting a call sooner than the morning I was supposed to pick up. It's also frustrating to know that they don't have a schedule for when their vehicles will be back and inform people if the vehicle they need won't be avaible. I'm really disappointed that this is the only rental business in Brandon, MB.

Liam Quin

A short wait, a good price, an awesome car (a Kia Sportster - we had a choice of several), no hassle returns, definitely a winner.

Sundas Nasir

Worst experience ever!! A total waste of time.. We booked SUV over the phone and the guy emailed and said you will either get the Dodge Durango or Nissan Pathway (we asked for that size vehicle). We get there and they didn’t have any of them and were offering us something similar to what we already have as a car at the same price. They didn’t have anything else available for us either. Remind you that we received a confirmation email for it too. If you don’t have anything available, don’t confirm! We drove opposite direction in the morning to pick it up and wasted our time with them.

Saj puth

Nice work

Bennie Ikerionwu

I don't know what did the magic; maybe the management had a talk with Chris or He personally decided it was time for a change, whatever or whoever did I say Kudos, great job!!! Went in today and got a good service from Chris which even entailed him staying beyond the closing time, his service was really good and I didn't fail to commend him. Thanks Chris for the help, this has made up for the past experience. Now a happy customer????

Ayman Ayash

Take pictures of every little scatch and don’t forget to look underneath the vehicle. My personal experience: I was called back after returning a vehicle and blamed for some damage on lower back passenger side. The damage wasn’t visible and you had to bend to see underneath the vehicle to notice it. I’m 100% positive that the damage wasn’t caused by me but I didn’t have a proof as when I picked up the vehicle i took pictures of everything but didn’t even bother to look underneath the vehicle. Long story short I had to pay 470$ for a very minor damage that I didn’t cause. Probably the person who rented before me caused the damage and the company blamed me for it.

Doug Randall

Just when you make the mistake of DEPENDING ON A BUSINESS they fail you. I needed to get to TORONTO, but ENTERPRISE CAN'T HELP, they might as well shut down all together.

Josh Hayes

Terrible rental experience; avoid Enterprise

J L

(Translated) Even offers an escort service within a 10km radius of the branch! (Original) Propose même un service de raccompagnement dans un rayon de 10km de la succursale!

Travis Morden

Great staff

Dale Morton

I had to take my F150 to the body shop, and my insurance company said a rental is included in my coverage. And because I lost the use of a truck, I was entitled to a truck as my rental. Since the car rental locations don't normally have trucks available, they still managed to find me one. The only issue was that I couldn't get one with a trailer tow package, but turns out I didn't need it. My truck was repaired ahead of schedule, negating the need for a hitch. Highly recommend Enterprise for daily or long-term rentals. Just reserve a vehicle you need ahead of time so they can find one for you.

themasterofvideos

Fantastic enterprise branch! Excellent service and quality cars. The ginger guy that works there is awesome as well.

John David Heintz

Fast, friendly, and new clean cars, what more could you ask for...

나으리

They don't check gas gage properly and overcharged me. And when i called, the worker kept argued in aggressive way.

Devin Burdett

Great

Shafiq Mohamed

Worst experience ever. Manager Kyle has poir business ethics and manners. STAY AWAYY

Chris Capelli

Amazing guy that was working, if I could spell his name I would he did all he could to help in my time of need

Harjinder Singh Dhaliwal

Worst experience ever .... it was all just a wastage of time .....we booked something else (which even we confirmed tht do u guys have the same car we were looking for) and made the payment ...... everything was confirmed from them twice before we proceeded to pay... nd it was livani who was helping us ...she got 0 customer service skills ...even she has no sense how to talk to someone or how to deal with the situation... shez full of attitude ... if u got a job like this atleast learn to deal and keep ur attitude side bcz we never asked aything for free , we r paying for it , would never recommend anyone to this place

Harold Nolte

They did really good getting lots of people supplied with cars when our cruise ship came into port. They had multiple people there to help so everyone got served quickly.

Diane Huard

(Translated) I rent a car while my truck was under repair everything was good service I will recommend discount (Original) j,ai louer une voiture pendant que mon camion était en réparation tout a été bien le service je recommanderai discount

David Wheatley

Friendly and efficient. Good selection of cars.

Emmanuel Makinde

Great customer service representative. Amanda was excellent and very helpful during our visit

Peter White

Were not ready for me, no winter tires on vehicles. Friendly staff but my car before this one wasn't even cleaned up. Have to use for business but would not for personal use.

Androu Trudeau

(Translated) Everything was perfect the people very kind and courteous and the car perfect and beautiful Thank you (Original) Tout etait parfait les gens très gentil et courtois et la voiture parfaite et magnifique Merci

Sean Cummings

They never forwarded my invoice. I called a few times to get it. The one person I talked to sounded like he'd rather be someplace else and I told him so.

Don Capps

The sales associates were great. Freshly washed car covered with dirty water spots from the car wash. Had to take it to a gas Station to wash the windows inside and out.

Michelle Radaszewski

Very helpful and friendly. They were able to find me a vehicle to rent at the last minute.

Kim Hunter

I have rented there for personal use and for an insurance claim. Both experiences were great, easy, and we'll communicated. No issues with any staff and will be renting from there in the future.

Pierre Maubois

(Translated) Vehicle rented in Terrebonne from where a more interesting price than the airport. The camry presented well but still counted more than 45000 km. Everything worked perfectly despite a deflated tire and a message specifying to carry out the maintenance service. The return was made without problem at the agreed price. I think to reuse this agency next time if I do not find better elsewhere. It should be noted however that the interior of the premises lacked cleanliness. (Original) Véhicule loué a Terrebonne d'où un prix plus intéressant qu'a l'aéroport. La camry présentait bien mais comptabilisait tout de même plus de 45000 km. Tout a fonctionne parfaitement malgré un pneu dégonflé et un message précisant d'effectuer le service d'entretien. Le retour s'est effectué sans problème au prix convenu. Je pense réutiliser cette agence une prochaine fois si je ne trouve pas mieux ailleurs. Il est a noter cependant que l'intérieur des locaux manquait de propreté.

Demenagement Les pro

(Translated) Whatever !!!!! 2 hours late for the keys and I am charged 2 days !!!! More cleaning I have photos there was a bit of mud on a rainy day! Could I ever rent in Terrebonne and know that my colleagues will be well informed of this salty bill that you charge (Original) Nimporte quoi !!!!! 2h de retard pour les clef et on me charge 2 jour !!!! Plus un nettoyage jai des photo il y avait un peut de bouete une journee de pluie !!! Pu jamais je loue a terrebonne pis sachez que mes confrere vont etre bien informer de cette facture salé que vous charger

ajay papineni

Worst experience.... should post Minus (-5 stars) for the customer service they offered.... The area manager and this branch manager are unprofessional (I felt they are showing racism, as I’m from Saskatchewan.. they said you are from out of province we don’t trust and we don’t take risks from past experiences) because my credit card got declined once and asked them to recheck by raising a new ticket, which they would be doing only to the local resident not to the out of province customers. They don’t know the basics of customer service and respectable approach to customers. I booked a truck and called in, they said they don’t have a truck and offered me a SUV, which I rejected and escalated the issue. After escalation, the area manager called me back and said there is a truck waiting for you. Went to the branch, they checked in but due to some issue my card got declined but when I called my bank they said the card was working fine. So, I requested the branch manager to recheck if the system can approve, intentionally she opened the same ticket and asked me to insert the card, where she was supposed to open a new ticket and do the transaction. When I asked her to open a new a ticket and try, she said she can’t do it because of the guidelines which I suppose only this branch is following as I’m renting vehicles in enterprise from nearly 2 years. Credit cards or debit card gets blocked sometimes due to some technical or wrong Leung pins or so. It does not mean or make the customer is a thief or bandit who will try to steal the car or so. When called up the area manager he is so polite (recklessly). And the area manager is very sarcastic in saying out in a way, kind of - you can escalate to whom ever you want. In this branch - this z the second time... Worst worst worst experience...

Greg Lynch

I had my BEST car rental experience at the Dunlop St. location! The manager was absolutely top notch. He greatly exceeded my expectations, so I highly recommend this location!!

Emille Sancho

I have rented 3 times and all experience was superb! I made a reservation for today and turns out the truck was damaged, so they looked from the Canmore site to accommodate my request. They drove us from Banff to Canmore for the truck, and told me I can return it in Banff to avoid the inconvenience of commuting back.

vicky east

Waiting over a week now for someone to contact me over the fact that they turned a freshly valeted car over to me that had apparently soaking wet carpet but didnt bother to tell me ( obviously duty of care isnt a priority for them). It was so wet that 24 hours later when i sat my bag in the passenger footwell it soaked and stained the leather. The guy at the time when i rang to complain said "sorry it wasnt on purpose". As if that makes it all okay...... Very poor customer service. Will not ever rent from them again or recommend.

Marco Ianniciello

(Translated) My experience at Discount was excellent. Quick service and the people who worked there were very courteous. Thank you Discount; ) (Original) Mon expérience chez Discount a été excellente. Service rapide et les gens qui travaillaient là étaient très courtois. Merci Discount ; )

Yonas Aneley

Nice

Mazar 42Qc

(Translated) Good clean vehicle service (Original) Bon service véhicule propre

claudine dubois

(Translated) I fell in love with the truck that I loaned for two weeks ❤️ (Original) J’ai tomber en amour avec le camion qui mon prêter pour deux sem ❤️

I S

Stay far away from this place. For a business where Customer Service is the business, the individuals that work here are sorely lacking in that department. They happily rent you defective , high mileage cars and they hardly ever give you the car you actually reserved. When they give you that so-called courtesy call after you return the car, they don't want to hear about any problems you may have encountered, they just promptly hang up the phone. All of the agents seem to take their Customer Service queues from their leader , a guy named "Kav", the most disingenuous person I've ever met . I can go on and on about the people that work there, but I just don't care to devote any time to that. I can only hope that they can find a career that makes them happy, preferably not in Customer Service.

sajjad rostami

We just wanted to add an additional driver to our contract. The salesperson wasn’t available and after we called them, they said they will be available at 4:30. They showed up around 15 mins late and it took us more than 30 mins to add a new driver. That’s because there were 2 more costumers and there were only 1 person. Enterprise should consider adding more staff in this branch

Barry Collins

Quick service and great deals on car rentals

Haider Alsaeq

Professional staff

Daniel Beylerian

Rented from them daily 5 weeks straight. Excellent staff and service.

Richard Burnside

Great service and friendly helpful staff

Twilight moon

Always go there if I need a rental, I highly recommend them, nice cars, and fast and free with no hassle. Staff are always been great too, and reasonably priced as well

Lorraine Pyle

Excellent customer service

Marge Simpson

Easy rental here.

Mo khalid

Very good rental cars shop and I recommend it

Kamal Bains

staff is not good they talk like very rudely

Maryse Beauséjour

(Translated) impeccable receiver impeccable vehicle impeccable return (Original) récepton impéccable véhicule impéccable retour impéccable

Glenn Rebello

These guys are simply the very best. Ive made several bookings from this location and everytime the guys are very accommodating and courteous to my needs. Props to Javin and his entire team.

Samad Khan

Excellent service. My rental was given to me exceptionally clean and tidy. They accommodated every request I had.

Mungkorn pride

friendly staff, great sevice, fast pick up and drop off.

Nicolas Montpetit

(Translated) 5 star service. The attendant even made me change my plan to save me almost $ 100. Fast and courteous! (Original) Service 5 étoiles. La préposé m'a même fait changer de forfait pour me faire sauver presque 100$. Rapide et courtois!

Liz Lacey

Excellent service. Great car.

Sandy Spurrell

Great customer service. No hassle.

Beaucoup De Liberté

(Translated) Great service, thank you! ???? (Original) Super service, merci! ????

stflehot

(Translated) Good service, good car in order. (Original) Bon service,bonne voiture en ordre.

Amanda

Love it. I use this company every time. Wish they would post the insurance cost on site

John Cuthand

Very good experience especially south side Saskatoon. Other dealers get expensive. South side subsidiarity of Mitsubishi dealership. Perhaps this is reason why prices are more affordable without losing quality.

Jonathan Butt

Great service and they will pick you up.

Aimie Armstrong

(Translated) Fast service. (Original) Service rapide.

Joel Horsley

Great service. Friendly staff. Quick to get me on my way.

Sam Ali

Thanks guys especially Allie for helping me out and replace my Dodge Ram with Wrangler that was best SUV

Christian Huerta

(Translated) Serper (Original) Serper

Cheryl Rowe

Fast and knowledgeable. My go to for rentals

Kal

Great service, friendly and accommodating staff, and good variety of vehicles.

Darius E.

Worst customer service I have ever dealt with. They refused me solely based on my Arab heritage and actually snapped my MasterCard.

Romain Brown

Best place to rent a car great service

Jennifer Segovia

Friendly service and staff was very accommodating, really helpful. You can also leave your vehicle onsite when picking up your rental.

Jean-Marc Perreault

(Translated) Good service and not expensive. (Original) Bon service et pas cher.

Sarah Mc

If I could rate this company a zero I would. Not only did my car arrive with a stinky smell courtesy of the person who dropped it off. I asked that same person if I needed to return the tank to the same level and was told no. Then after returning the vehicle I was charged to my credit card for additional gas without being notified first. The assistant manager is a liar and has terrible customer service skills. When I called and requested a refund for this fraudulent charge he instead argued with me. STAY AWAY!

Sarah Barron

Easy to rent a vehicle. Charged the quoted price. Nice staff

Claudia Jolie fleur

(Translated) Thank you, it was nice (Original) Merci bqc c’était agréable

Gama Green

Enterprise is not new to me , personally & officially it's been more than 5 years I had relation with Enterprise. What a gem of a group they are highly professional & you know what's the best thing , COMMUNICATION , believe you in mean 99% of service companies of the scale of Enterprise, you call them and GOD be with you it's gona be 40 to 50 min of wait and by that time you will already press 100 keys ;) Anyway Matt at mount Pearl help in very efficient way to fix a confusion regarding price & I also want to thanks Cortney at Ford Avalon desk of Enterprise. Thanks Team Enterprise you guys rock

Basir Khan

Fast service

Shawn Rufus

Good service, nice vehicles descent pricing

Walaili “Valérie”

(Translated) Very good service (Original) Tres bon service

Gaétan Chassé

(Translated) Good service (Original) Bon service

Gloria Mahussier

Best service!

Line Jensen

Friendly service. Clean vehicles.

Norm Girardeau

Awsome and very nice staff

Jessica vb

Staff at this location are really great. They were super helpful and friendly every time I had to contact them!

Maggie Graves

Friendly staff, extremely helpful and fast. Excellent selection of vehicles. I won't rent from anywhere else.

Yves Bergeron

(Translated) Good service and vehicle in good condition and clean. (Original) Bons services et véhicule en bon état et propre.

Sylvain Berard

(Translated) Very quick and very courteous. Professionals. Clean and recent car. Very pleasant team. (Original) Très rapide et très courtois. Des professionnel. Voiture propre et récente. Très agréable équipe.

Albert Postma

The service here is consistently great, no matter who is behind the counter.

good job bob

This is a great place if you want to rent a car and Sydney convenient location , friendly staff good service cars in excellent condition, Rented a Dodge charger what a great car, If you like this review give me a thumbs up

Joey Durocher

I was suspicious because I read numerous bad reviews. I'm still suspicious...

Jennifer Abel

Super friendly staff! Always a pleasure to deal with the Belleville crew on Coleman @ Moira. Only concern is the vast differences in rental prices for the exact same vehicle, two different people, 1 paying 2x what the person with a shorter rental period is charged.

Ellen Roloson

Worst company. Not one person is helpful at all. Garbage business

Tammy Lelond

Great to work with very friendly

Mo Khid

Tyler is the man! Awesome service and he will go out of his way to make sure he gets the job done! Helped me out more than he had to and its obvious hes genuine and the stores need more people like him! Thank you again Tyler!

MZ DIXON

Conveniently located within the major metropolitan area.

Lisa M

We had to turn around from Icefields Parkway because one of our wipers was broken and it was raining and dangerous. We found that Enterprise has a location in Banff. It's a counter inside a lodge and nobody was there even if it said "Open." Called the number provided many times to no avail. They might be playing hooky. So annoying and unprofessional.

Danilo “Dan” Banga

The staff was friendly and had great recommendations for what I requested, which was an economical car. I was recommended the Ford Fusion which was definitely economical as the staff said. The location itself was easy to find and was really clean.

J. Michael Drabiuk

The staff was very accommodating and the vehicle provided not problems....thanks!

Ravneet Grewal

Tyler was very helpful and provided excellent customer service. Our car broke down in Canmore so we booked an SUV online, Tyler let us know they didn't have one available until the next day. He set us up with a different car to get us to Banff that night and then called us the next day and drove an SUV from Canmore to Banff for us. We really appreciated his help and he went above and beyond for us, he deserves a raise!!!

Wrathige

Great service, nice new clean cars. Booked for 2 days, ended up bringing it back early and was only charged for a day. Would recommend if you need a car for abit. Good prices too

Galton Celestin

Everything was fine! But make sure you go outside with them when you’re checking the car.

Cody “cc”

Best prices & staff thx again !!

Cecil Smith

I use Enterprise anytime I rent a vehicle. Great staff, friendly and helpful. Always great service.

David Mossman

Excellent service

Barb Jenkins

Great young men happy to serve with a smile (under their masks)

RestoSham

Easy to deal with, kinda annoying that they send you a cheque via snail mail for return of your deposit when they take the deposit via debit

Melanie In Saskatchewan

They had exactly what I needed, when I needed it. They picked me up at my home and treated me like family. An experience I wont forget and look forward to next time!

Jo B

Very honest telling me what days they're busy or aren't. Even with a line out the door they all stayed professional, despite grumpy customers. The vehicle I took was a hybrid which saved me money on filling it back up at the end of the week. It's the only place in PA to get a rental, folks, calm down a little about a line.

sukhjit singh

I have used this location twice and service has been excellent. They will go above and beyond to make sure customer is happy. I picked up a car and found the speakers were muffled but I didn’t care much. I got a call next day to make sure if everything was alright and I mentioned the speakers. Representative drove himself to where I was staying and switched the car. I honestly wasn’t expecting that. 5 stars for sure. This is how you make a customer for life.

Caroline Hepditch

Good service

layne beckner grime

It feels telling and sad that though Enterprise responded to this post, (below) they did not respond to the email I took the time to send them per their request. Sigh. We have rented from Enterprise many times over the last decade (many times each year) and there are multiple things we have loved about our experience. A few of the people have been professional and helpful. (The driver is especially nice!) We love the option of them picking us up and dropping us off (though this has been uncertain as there have been times when they've told us at the last minute that they were unable to do so, leaving us in the lurch.) What disappoints me the most about our experience with them, however, can be summed up in the phone calls we had with them today. They made a mistake on our account and when we called to ask them to fix the situation, they spent the entirety of both phone calls talking over us. As a customer who was taking time out of my busy schedule to fix a problem that was their fault in the first place, this felt more than frustrating. I tried to explain that I needed them to LISTEN and was interrupted several more times. I can only hope they learn this basic customer service skill in the near future.

christina gauvin

answered all my needs with a smile ,very helpful, truck drive great ......thanks again

Grant basso

Really great service.

Pat Stott

Great staff clean cars would rent a car again there.

Ghanshyam Patel

Good car and very supportive staff. It was an great experience with enterprise car.

marie-noelle fortin

(Translated) Good service ! Vehicle clean and in good condition Online registration saves time (Original) Bon service ! Véhicule propre et en bonne condition L’inscription en ligne sauve du temps

Cody Ness

The staff was very friendly and knowledgeable including the corporate call center staff. I rented an f-150 EcoBoost which I highly recommend if you're in need of a large vehicle. The truck was nice and clean. I got 10.7l / 100 kms on my drive to and from the east side of Ottawa from Barrie. My issue is that when I called and reserved a small compact car (seeing as I'm driving to Ottawa and back), the call centre told me that have them available at my desired location. I recieved a confirmation email shortly after the call ended. Then, a few minutes later I recieved a call from the front desk at this location stating that they don't have any vehicles available for me and that the reservations office that I was forward to doesn't have an accurate listing of vehicles available. This is something they need to work on, quickly. Anyway, the staff member told me to come in anyway and he guaranteed me that he would have a car for me shortly after closing because people were due to return vehicles at that time. So I made the hour drive to Barrie because the Collingwood location also had no vehicles. I got there only to realize that they were giving me a Ford F-150 EcoBoost for my long trip to Ottawa and back. I appreciate that they gave me the truck for the rate of the compact car originally quoted, however, if I had known I was getting this truck, I would've contacted a couple other car rental agencies to see if they had any compact cars available instead. I had already had a family member drive me an hour to get there so there was no backing out now. I ended up spending $150 on gas, which is not bad for the kms I put on, but if I had a compact car, it would've been half of that. I understand that leading into the winter is their busiest time of the year, so I don't fault them for having no vehicles available and they sure tried to make it work for me. I just wish that when he told me he guaranteed he would have a car for me that it was actually a car, or he could've said that there is a possibility that I'll get a larger vehicle. At that point I would've made some other phone calls to check around for other rentals. Overall, my experience was okay. The staff was friendly and the vehicle was great. They just need to make their inventory more accurate for the reservations office. I have used enterprise for many years, I recommend them to everyone because of the friendly staff, nice vehicles and great rates.

Brett S.

Absolutely horrible experience with this company. Rented a vehicle through them for several days for a trip. A few hours after returning the vehicle, it occurred to me that I had forgotten a personal item inside of the vehicle. Upon contacting them about it the following day, they completely denied the item even being in the vehicle. My personal belonging was confiscated and stolen by whomever cleaned and inspected the vehicle. Completely unprofessional and ill business practice. I will NEVER entertain the thought of renting from these thieves ever again. Renter be cautioned.

Jenna Chaplin

Solid operation with very helpful staff. Particular thanks to the lady you brought the sunglasses I left in my rental to my home after her shift. Thank you very much.

Rick W

Good service used caution in regards to covid and cleanliness

mark fallon

We book a lot through the Belleville location and I always get treated fantasticly.

Diaspora World

Rude, rude, rude. Especially the red haired guy wearing the cheap suit. Stay clear, for your own sake. You have been warned...

Marie Deslongchamps

(Translated) I had made a reservation by phone for a 12ft van at the Mascouche branch on ch. Gascon on Wednesday and returned to Sunday (day of my move) I presented myself to succ. and it was when the attendant showed me the photos of the vehicle to show me the condition of it before leaving with it, that I realized that it was not at all the vehicle that I had reserved! I was shown a 12ft van. whereas I had requested a van which according to the nomenclature of the site, is a truck (on the site we see a truck where it is indicated "van" next to it). In short, I was not happy and I asked for a truck but the attendant told me that they did not have one available. Another attendant arrived and I informed her of the error and immediately she replied that she was going to prepare one right away! What service ! As compensation, I was entitled to a 16ft truck. with hydraulic platform at no additional cost! I am very happy with the way the employees handled the situation, to my complete satisfaction! I would like to underline the excellent work of the attendants present on Sunday, particularly Rosaline (I'm not sure of her first name) who took care of preparing the truck in record time! Well done for the excellent work! (Original) J'avais fait une réservation par téléphone pour un fourgon de 12pi.à la succursale de Mascouche sur ch. Gascon le mercredi et rendu au dimanche (jour de mon déménagement) je me suis présentée à la succ. et c'est lorsque le préposé m'a montré les photos du véhicule pour me montrer l'état de ce dernier avant de partir avec, que j'ai réalisé que ce n'était pas du tout le véhicule que j'avais réservé ! On me montrait une fourgonnette de 12pi. alors que j'avais demandé un fourgon qui selon la nomenclature du site, est un camion (sur le site on voit un camion où c'est indiqué ''fourgon'' à côté). Bref, je n'était pas contente et j'ai demandé un camion mais le préposé m'a dit qu'ils n'en n'avait pas de disponible. Une autre préposée est arrivé et je lui ai fait part de l'erreur et tout de suite elle a répondu qu'elle allait en préparé un à l'instant ! Quel service ! Par compensation, j'ai eu droit à un camion 16pi. avec plate-forme hydraulique sans frais supplémentaire ! Je suis très contente de la façon dont les employés ont su traiter la situation et ce, à mon entière satisfaction ! Je tiens à souligner l'excellent travail des préposés présents dimanche, particulièrement Rosaline (je ne suis pas sûre de son prénom) qui s'est occupée de préparer le camion dans un temps record ! Bravo pour l'excellent travail !

Barb Wilmer

I was treated like a Queen, the service is phenomenal!

Snehasis Chandra

Rental service is good as that's the business of this company. But be careful, with a minor paint scratch this company and local staff ripped me off with a huge amount of money from my credit card without any estimate, bill or invoice. Undercover cheater.

Zildo Magalhaes

(Translated) Car Rental Locations in Saskatoom. Good prices, good cars, good service and easy negotiation. (Original) Locadora de carros em Saskatoom. Bons preços, bons carros , bom atendimento e fácil negociação.

David Watson

Good service, very friendly. They even helped us fish out an accessible parking permit that had fallen between the dash and windshield in one of their cars!

Wladson Marques

(Translated) I rented a truck and found a very good service, good and dynamic employees. The only thing I was disappointed was the rental period, because I rented by 24 hrs and despite the return time was 9:00 I had to return 2 hrs before, so we pay 24 hr and used only 22 hrs (Original) J'ai loué un camion et j'ai trouvé un très bonne service, bonnes et dynamiques employées. La seule chose que j'ai resté déçu a été la période de location, parce que j'ai loué par 24 hrs et malgré l'heure de retour était 9:00 j'ai dû retourné 2 hrs avant, donc on paye 24 hr et ont utilise seulement 22 hrs

Jonathan L'Abbee

(Translated) Very good service! I recommend. Vehicle in excellent condition. ???????????? (Original) Tres bon service! Je recommande. Vehicule en excellent état. ????????????

Kacper Kwapisz

I had a good experience. However, it's true that the phone number of Banff office was not answering and their voicemail was full, so you cannot ask any questions. We arrived to the office in advance, there was nobody, but there was a note left to call the number of Canmore office. That one was answered immediately. The person arrived at the Banff office on time of our rental. The process was fast and smooth. We got a good car and flexibility to return in to Canmore if we prefer.

Daniel D.

My experience here was probably the worst I ever had with a value of goods above the 50$ line! The sales person showed remarkable high values of impatience, unfriendlyness, unprofessionality and open shown aggression because I had questions about the contract I was about to sign. Never before have I experienced such a bad service in a place where you buy much more then just a bowl of ice cream. Maybe he was annoyed because I am not a native english speaker and I was unable to fully understand 2 paragraphs of the contracts frontpage on my own. After I read the front and went back to him to talk about what I didn't understand, he greeted me with "you don't need to sign it if you don't want". That was maybe the only good advice he gave me during the whole process. His explanation to the small paragraph was then "its a waver". As he was clearly getting angry and started to raise his voice I decided to move on to my second question about liability. In the contract the liability coverage for third party is limited to 200,000$. I asked him what would happen if a damage caused by me or the registered second driver would exceed this amount? His response was a really annoyed and snappy "in which case should that ever happen?". From my point of view a professional response would be 1) the truth: that I am solely responsible for any further damage to others which exceeds the monetary value of 200,000$ 2) he could maybe add his personal opinion, that the chance for this to happen is very very low etc... Instead he made me feel stupid for even asking and he added that "everyone in Canada would only have a 200,000$ third party liability". Sidefact:Ironically were at least 50% of the people in our 2 man conversation privately insured with 1Mio 3part liability. My private insurance doesn't even allow to go below a limit of 500,000$. I obviously didn't mention any of those thoughts as it was already difficult enough to talk about the facts which were written on the contract that was laying on the table between us. After I finally signed the contract with an uninformed and very bed feeling for the long planned trip, he brought us down to the car. He explained the controls to the other registered driver, said goodbye to her and turned away without even acknowledging me. In that moment I could only laugh to myself as I never experienced a service like this before.

Vanessa Willow

Excellent staff, courteous and understanding of my needs. Highly recommend!!

Brittany L

Hands down the worst customer service I’ve ever received. We booked an online reservation for a car a week before our trip. When we arrived at Enterprise the gentleman in front of us didn’t have a reservation and he was told “I have a dirty car if you wait a little” so he waited and got the car. We then were next in line, showed our reservation confirmation and were told “we don’t have any cars, sorry.” So our reservation meant nothing? The response we got back was “ya I don’t know why the website let you book a car.” The guy working wasn’t professional, didn’t care that we had a reservation with places to be and no car and gave away their only car to a person who DIDN’T have a reservation. Don’t ever book with Enterprise in Banff, they don’t care about their customers and are unreliable.

Rohith Reddy

I was totally shocked and taken back by the way the employees are providing services. Very Great and friendly service. I am extremely happy with your service . Would love to rent again and again from here Thank you

Hasan Mahmud Shahriar

Excellent customer service , I needed a rental through SGI and Jaspreet hooked me up with a nice brand new charger I really liked it the way they offered me the pickup and explained each and everything under the rental agreement and I would always go to Enterprise from now on if i'm in need of a rental in the mere future ....

Christopher Poole

The staff greeted my at the door by name and had me in my rental vehicle within 10 minutes. This is the second time I have used Enterprise and would definitely recommend them if you are looking for a rental.

AbhI LaSh

Good guys!! Take their additional insurance as a security!

Charles Fromentin

Very friendly staff and excellent service

rohit chopra

Grt job good services

Francois Lauzon

(Translated) Very courteous service from employees. On the other hand, very bad customer experience for the second time. I reserve a 16 'cube vehicle, arriving on site no vehicle available. I am offered a 20 'because there is nothing else despite my reservation. I return the vehicle in the early afternoon and even pass employees outside placing the vehicles in the yard. The next morning I am held responsible for the theft of a catalyst. I returned the vehicle in the same condition it was rented to me (vehicle that I had not chosen at the base) and now they are talking about billing me for a theft that happened during the night on their ground. Very bad customer experience for the second time in this branch. (Original) Service très courtois des employés. Par contre très mauvaise expérience client pour la deuxième fois. Je réserve un véhicule cube 16', arriver sur place aucun véhicule de disponible. On me propose un 20' car il n’y a rien d’autre malgré ma réservation. Je retourne le véhicule en début d’après midi et croise même des employés à l’extérieur qui place les véhicules dans la cours. Le lendemain matin on me tient responsable du vol d’un catalyseur. J’ai remis le véhicule dans le même état qu’il m’a été louer ( véhicule que je n’avais pas chois à la base ) et maintenant on parle de me facturer un vol qui s’est passé dans la nuit sur leur terrain. Très mauvaise expérience client pour la deuxième fois dans cette succursale.

Linda Dopson

Okay, I have used their services a few times now. Tried a "cheaper" avenue a few years ago and soon had a fresh lesson in "getting what you pay for." This time, we chose Enterprise again. The only reason they don't get a 5-star is because the first vehicle, while a lovely ride, was not up to their usual standards. I hesitated to complain, not wanting to be one of those people. It was a very busy time for me, not a vacation, and I thought that I didn't have time to negotiate and run back into Brockville to get a new rental. However, when I did place a complaint, the next day I was called. I was offered a new vehicle (a pretty sweet one!), and a significant discount on my bill. The new car was brought to me, an apology was issued, and a further discount was offered on my next rental. I think I shall change my rating back to a 5 from a 4 because we all make errors, overlooking things unintentionally. It impressed me how quickly they took responsibility and made restitution. Over and above, I think. See you soon, Enterprise Brockville, Ontario. Thank-you.

Kenzie Cameron

Great service: short wait, friendly and patient staff, in and out.

B S

Insurance rented me a vehicle, supposed to be comparable to mine. Rental people stated they don't have SUVs. I have a hard time believing that. Car didnt have a full tank of gas, had 3/4 and they wrote full on the agreement. Due to injury, I did not catch that immediately. Not impressed. I will be returning my vehicle tomorrow as mine should finally be repaired. I can just imagine the other small things they will try to charge me, sneakily.

andy berek

I have a question? How to make contact with wifi or mail at your sydney NS office? I like to have the opportunity to get pick up service on the cruiseship

Adewale Gbadamosi

Good customer service.

Connor Haskell

Spent 3 months trying to get them to submit their bill to SGI. Called a dozen times and even went in a few times. Never called me back, never did anything. 3 months. Ended up calling the toll free number to get the necessary information and bringing it to SGI myself. Awful service, wouldn't recommend.

John Drury

Fast friendly service.

Bill Robb

Best place to rent. They pick you up and very reasonable prices. Good selection of newer vehicles.

jay

Very cool, kind staff. Felt welcomed to be there. The guys were quiet helpful and the vehicles they had were like too notch the best!!! Loved the suits!! ????????????

Chris O'Keefe

Good service and easy to deal with

Alicia Newell

Rented a few cars from here a couple summers ago. Great service, nice clean cars, and decent rates. Can't go wrong.

Brian Jalbert

(Translated) the vehicle was very clean .... (Original) le véhicule était très propre ....

Vikramjit Bansal

This location I have used 2 times for car rental and I never had any complaints. Quick service (being a Costco executive member) and great updates. This review is one star short because of the parking lot. When you are dropping the car, there’s not enough parking spots to park the car.

Matt Cain

Quick and easy transaction, Staff very friendly and helpful. Will definitely return for next rental

Joe Kennedy

Excellent vehicle for our trip. We wanted a dependable van and the Dodge Caravan we got fit our needs perfectly. The sales associate at the Moira Street location was professional and extremely helpful. I will keep my rental business with Enterprise. Thanks again.

Harold Caines

Awesome service! Rented vehicles there on several occasions. Top quality!

Cassandra Wells

Awful customer service. "I've never seen a car that dirty" - insulting me no compassion or understanding that there are three very YOUNG children in and out of the vehicle all day with rainy weather etc. Keeping your opinions to yourself would help your young staff save face and not appear so rude and abrupt. Hire a mother who just had a vehicle written off with her three children in the car and have some compassion.

Subin Raj

Although it is understandable that these trying times with the pandemic. I was made to cancel the online reservation as they did not have any cars cleaned and available. But the service felt very unempathetic to the customer’s plight.

Sean Lubbe

Excellent.

Rachel Nathalie Leclair

(Translated) Excellent service (Original) Excellent service

Alex Schuchardt

Nice staff and quick service

Guy Tessier

Our go to car rental company. Often were upgraded, cars are clean and well serviced. Staff if helpful and always pleasant. Very professional.

J. Evelyn Bemister

Great service. No issues.

Yuvraj Singh

These guys are the worst they don’t tell us that they need only people above 25 years on their site when you r booking and now when we have already booked a car they are saying you should be at least 25 years and we are sibilings of 8 and my sister has her flight to USA today and it was very hard, we’ll this only means that they just need you book a car and after that cannot go anywhere we had to book small car because no place else we knew in Belleville. And the girl (MORGAN) who was dealing us was of no help because my brother the driver was going to be of 25 year in 2 months and they still said no.

Erik Godin

Some issues came up post reservation but after I provided some feedback I got a prompt response which addressed my initial concerns.

Abid Ali Khan

Helpful staff and readily available good quality vehicles

Steven Latter

Great service.

Abhi

The best car rental service in town. Had booked a Malibu or similar car in their website, for 4 days but when i went there to collect my car, they gave us a brand new 9km driven Chrysler 300. We enjoyed the trip a lot. Highly recommended????

Nitro Babe

Great

Andrew

Avoid going here at all Costs, they had some sort of miscommunication with my insurance company over a year ago, at first they wanted 1500 dollars from me for the rental of some cheap jeepish vechicle that sucked, I told them that was between them and my insurance company and she threatened to send me to collections. After about 100 phone calls I have made to try to straighten this out, and a lteer in writing stating that I don't owe anything, I am still being called for a new amount of 140 dollars. I have been a victim of these harassing phone calls ever since, almost daily. There is a special place in hell for Enterprise employees. Never go there.

Francis Charbonneau-Majeau (Fcmajeau)

(Translated) The professionalism of customer service is second to none, nothing to do with U-haul. (Original) Le professionnalisme du service à la clientèle est hors-pairs, rien à voir avec U-haul.

Robert McGrath

Good customer service

Rodger Cartagena

The Innisfall location is great. Ladies are helpful and a great selection of vehicles. I have rented from here on a regular basis. This is a very friendly location.

Mary Saba

Very professional

Debra McGill

Best rental customer service. Aim to please!

Aurel Bond

(Translated) Best rental service very satisfied experience of the service thanks (Original) Meilleur service de location expérience tres satisfais du service mercie

Kyle Donnan

The team at Enterpruse were courteous, quick, and went above and beyond to make our experience great. Anne was terrific to deal with, I highly recommend their Belleville branch. Thanks guys!

Janet Olson

Amanda was awesome. She was helpful and accommodating. The vehicle was just what I was looking for.

Henry Ghaleb

(Translated) Excellent service To recommend (Original) Excellent service À recommander

Arlene Francis

I booked a rental a week ago and I was assured a suv similar to the size of my current vehicle. I arrive today and they only have a truck available. I've driven a truck enough to be comfortable with it but for one it has no running board and I'm short. Getting in and out is such a big deal that I worry about pulling or twisting some part of my body to hurt more than it already does. They guy who did the walk around just watched me struggle trying to get in. There were other cars on the lot the size I requested but they allocated them to others. Is what they said. Why I ask. Awful. The only reason it gets 2 stars. Is the agent was polite even when I was furious

Devan Clark

The service at this location was great. We were only going to be in town for a short time. They picked us up as soon as we arrived and we were in our car and on the road in 15 minutes! They even had printed out maps and recommendations on our route. They made our visit convenient and enjoyable.

Jenna Zardo

Great customer service, staff is always friendly, and they drive me home!

Mengmeng Miao

I reserved a car to pick up at 9am and arrived 5 minutes early to pick up. After talking to the staff and confirming the order, they kept me wait for 40 minutes with execuses like 1) car cleaning ( they said need 10-15 minutes which I understand since it is covid 19 time), and 2) the car is ready but is blocked by another car on the driveway ( so I have to wait for another 15 minutes??!!!??). And because it is covid 19 tim, I have to wait outside. It is COLD! This is the worst customer service I have ever put a review on.

Sylvain Roussel

(Translated) Crosseur changes the price (Original) Crosseur change le prix

Fridoon Sultani

Nice place to rent a car

Britney White

Typically I have no issues with renting a vehicle but unfortunately because of a few factors I was unable to rent a truck, which is what I really required. I was given the option of a minivan or a cargo van and the employee was really nice and gave me a bit of a discount for the inconvenience. I feel like I should have been notified before I had arrived the day to pick it up as I could have arranged another option. It did end up working out, I was able to accomplish what I needed to do using the minivan, however a better heads up would have been better.

Ian Darwin

Good prices, good cars, good service.

Lyne Lajeunesse

(Translated) Very good service (Original) Très bon service

Blair Kelsie

Reasonable rates, decent selection and professional service.

Oliver Chapman

The service has been increasing well this location. I travel quite frequently for work and always need a rental car. At first there was some miscommunication with billing, rates and extra fee charge. However they did a great service recovery by listening, understanding what the problem was and correcting the bill. Long story short they will continue to get my business because of the service which improves each time.

Sophie Clark

Had a reservation for 12pm. Came at 11:30 because I knew it closed early that day. No one was at the desk. Called several times and waited an hour. Never got a car.

Kyle Sterling

I had recently had a very very poor customer service experience with a different car rental business so I decided not to go with them and chose Enterprise. I had about 10 minutes to rent the car before I had to leave and meet a lawyer who I was paying $200 an hour. The sales representative Dan Hurley had me in and out of there in about 6.5 minutes and that was after I threw him a couple curve balls that I didn't expect. This didn't mean I was rushed or things were done hastily, the guy was just a complete task management Jedi. Absolutely blew my mind as to what could be accomplished with customer service being done right. Bar is set super high now.

Cal Anderson

Excellent service.

OVERRIDE ENGAGING

Rented a car from them while SGI fixed our vehicle. Gave them $300.00 deposit. They only gave back part of the deposit. Said we rented longer then what SGI was paying for. Check with SGI and that was not the case. So they said they would refund the rest of the deposit. Enterprise did not refund the rest of the deposit. Their actions do not sound like Legal activity.

John Arsenault

Love the ease of renting a car. Could be a little cheaper. But I guess you have to pay the price for the quality vehicles they have. Great customer service!!

Chad Werkman

Closed Boxing Day when it says holiday hours.... closed the 27th when it says open.... no sign in window for xmas hours.... not a very professional place.

Ken Waycott

I was treated well here. Always excellent service. Great cars.

Paco Carr

(Translated) Professionals (Original) Professionnels

Linda Nastuk

awesome

Alf Birch

Excellent service. Friendly staff. We returned a car with a minor problem and were given a replacement/upgrade at no additional cost. We'll definitely continue to deal with Enterprise.

Marie M Huard

(Translated) Great service !!! (Original) Super service!!!

Louis Nelson

Tyler was fantastic, helped me out in a bind. Was able to get a truck to me from Canmore in 2 hours, was flexible on a few things, and had great service. My second time renting from Tyler and I'll be back here everytime I need to rent a vehicle.

Tony Ttiger555

Top notch service .

Ata “Aamthn” Sid

I have rent the car a couple of times before holidays and unlike other locations i has amazing experience. Very professional staff. Good customer service. Travis and Eli helped me out with professional. Keep it up guys Ata

Natacha Kennington

Didn't have a vehicle when we went to pick it up. Was called 40 mins later to drive back and no snow brush in vehicle in winter.

Hani El-Saadi

Friendly and professional staff. They pick you up and drop you off, very convenient. Highly recommended.

Thomas L.

The people working there are very nice but i rent vehicles all the time and recently those cars smell terrible. Everything inside smell like cigarettes and i have allergies problems with that . maybe next time they will send me to the hospital . well. .. Anyways nobody care about customers issues because is the only place that you can go to rent in BRANDON Manitoba CA.

Rajat Kumar Lehal

Great service

John Ferrier

Very nice staff, very helpful, new or nearly new cars

Goots

(Translated) Worst experience ever received. I'm still waiting for the manager's call ... We had reserved the truck the day before on the site that "was bugging". Once there, you had to make a deposit of $ 350 and it is imperative that the credit card has the same name as the driver's license. Unfortunately we did not have a credit card associated with the driver. I was simply told that they were busy and that someone would call us for reimbursement. The next day, I receive a call asking me to return the truck as soon as possible .... ??? They seem confused and do not want to manage the situation. Result: We threw $ 135 out of the window and no way to speak to them .. Avoid, worst experience ever received .. they only want your money. You are warned ... (Original) Pire expérience jamais reçu. J'attend toujours l'appel du gérant...Nous avions réserver le camion la veille sur le site qui "buggait". Une fois sur place, il fallait faire un depot de 350$ et il faut absolument que la carte de credit soit au même nom que le permis de conduire. Malheureusement nous n'avions pas de carte de cresit associé avec le conducteur.. On ma simplement dit qu'ils étaient occupé et que quelqu'un allait nous appeller pour le remboursement. Le lendemain, je recois un appel me demandant de retourner le camion le plus vite possible....???Ils semblent confus et ne veulent pas gérer la situation. Résultat : On a lancé 135$ par les fenêtres et pas moyen de leur parler.. À éviter, pire expérience jamais reçu.. ils ne veulent que votre argent. Vous êtes avertis...

Samantha S

Great staff and service. Good selection of cars. Staff is willing to make your renting experience the best possible. I always rent with enterprise, will definitely recommend and revisit this location

Zachary Garbaty

Great rentals

Pauline Simard

(Translated) Very good service! (Original) Très bon service !

Miguel Menez

(Translated) Excellent service (Original) Excellent service

Zafer AYDOĞAN

This location is the best branch ever as per their kind and amazing customer service. I rent a lot of cars because of work so most of the time i rent from different Enterprise locations. This was the first time i used Brantford location and people who works for this location are absolutely amazing, smiling and making you to feel that you are in safe hands. I told them I could be leaving the car after hours but just one hour late from the store closing. What Enterprise does usually is that they charge you the second full day. I was honest to them and they were honest to me so they did not charged me as second day which made me very happy and trusting them. Even if you leave nearby cities you should definitely use this location because you never be disappointed I guarantee you. Thanks to everyone in Brantford Enterprise location.

Eric Brideau

(Translated) Excellent customer service and vehicle in very good condition. I recommend. (Original) Excellent service à la clientèle et véhicule en très bon état. Je recommandes.

Bernadyne “titenad09” Jasme

(Translated) Very good rental agency! Warm welcome and a friendly team. Prices are very interesting. I had the privilege of using the 2019 Buick sports model very comfortable and fun to drive :) (Original) Très bonne agence de location! Accueil chaleureux et une équipe sympathique. Les prix sont très intéressants. J’ai eu le privilège d’utiliser le modèle 2019 Buick sportive très confortable et agréable à conduire :)

Robert Frenette

(Translated) We always have good services. Cars or truck always clean. Excellent and reliable service. Thank you (Original) On a toujours un bon services. Les voitures ou camion toujours propres. Excellent service et fiable. Merci

Ozzy's Flying High Again

LESS THAN ONE STAR I was rear ended with a Enterprise Truck. NOT AT FAULT!!! I filed my claim with Enterprise, and THE IDIOTS at Enterprise lost the claim information They snuck behind my back and charged me a 1000$ for this!!! They suck Filing a complaint with BBB , CC Co and Enterprise HEad office. Rent anywhere but Enterprise.

Sandy Kuznecov

Very happy with my rental

Opola Karim

I thought picking up our rental would be a smooth interaction. We arrived from Toronto to Calgary and then took a bus to Banff due to a shortage of car rentals. (The bus service was exceptional) Enterprise Rent-A-Car at the Banff Caribou lodge was the only choice we had. I AM VERY DISSAPPOINTED at the service we received. We had someone by the name Tyler. From the start the vibes were not right. As we were going to check out the car, Tyler was pretty rude with other guests who had cars. One group was parked in the wrong area and there was no need to speak to the group in a rude manner. They seemed like young adults and you could tell they were surprised at the way he was speaking to them. At the start, I was standing in line (I was the only person in line) waiting for him to complete his call, and once completed I was not greeted and instead ignored. He welcomed my partner instead (who was not even waiting in line at the time) but joined later. My partner had lost his wallet upon arriving but had his ID. He would not allow us to use my credit card (with consent). Even with my Toronto, Ontario ID which could not be renewed I had a matching ID along with a credit card. But still would not allow us. My partner spoke on the phone with the manager, the manager also did not help in any way or give us any options. It made us feel as if we are stranded in an unknown city with no transportation and that our vacation would be ruined. Tyler made us feel completely stranded with no options, and the behavior and attitude was beyond upsetting. At multiple times he stated: not my problem, I don't care. He kept repeating that he did not want to get fired which is understanding. We were not trying to make him do something that would cost him his job, but there is a way of being helpful, considerate and giving options but we got none of that. He also mentioned that we could go find another place to find a car for all he cares, when clearly there is a shortage of rentals and the ones available are beyond expensive. Tyler also walked away several times as we were trying to speak to him at times would try to laugh it off, the whole situation was not funny at all. There was also a point where he was planning to go to another city and then come back to help us. We had limited time to do things in Banff and our car was ready at the time. (There was also a point where he said there was no car available but minutes later a car was magically available.) During this time I took the initiative to call customer service and the lady was kind enough to explain the rules and it was understandable. I also explained our situation and she was kind of taken a back as to why Tyler and the manager was not giving us options or allowing us to use my credit card. Customer service had the heart to apologize but Tyler did not till later in the end. Towards the end we figured something out. We were 4 travelers and 2 out of the 4 Tyler would not let us. Luckily we had a traveler that was 21 years old and things worked out with that, we did get charged daily for a young driver and only got $10 off. Our group expressed our feelings to Tyler, but he did not apologize till we brought it up. He claimed he was frustrated with us, but WE should be the ones frustrated as no one was helping us or giving us any other options. I felt there was some sort of racial profiling as we were the only POC around and he seemed to favor non POCs. I've had bad customer service before but this time it was truly a horrible experience. If you're planning to rent here be cautious or save the time and go elsewhere where you will be treated with respect and be treated as a human.

Isabelle Despaties

(Translated) Good service (Original) Bon service

Peter James

It was a very good experience. Best services and accurate.

Kevin Tetreault

Great service cars are always clean and ready to go

Evan Mark

Fast and friendly service

John Robson

was looking for SUV for a week. booked online a week ahead for a Friday at 4 pm. arrived 10 minutes early and got the paperwork done. then told our SUV was on its way as he had to send a driver out to get it. we waited no more than 20 minutes and the driver parked in front of us, took the keys to the rep and then he come over and give a 10 second this is how everything works. I know the adds you see say each vehicle is sanitized before you drive way. This was not so with ours, we had do do that when we got home with it.

satheesh kumar

Good experience, friendly staff, but in pandemic times they don't do home pickup or drop... Well the place is pretty busy, but a little more help would have been nice and comforting...

Tyrone Wheeler

Couldn't ask for a better place to rent a car or truck!

Steph RP

Staff here were really friendly and helpful. I would definitely recommend them, especially to English speakers who may be nervous about renting a car in Quebec away from the airport. The staff went out of their way to be friendly and kind.

Saurabh Patil

Fantastic customer service and great staff!

Mandy Gibson

Clean car, efficient service

Hazel Barton

I recently rented a car booked via Costco while visiting family in Prince Albert/ Saskatoon area. I was very happy with their friendly service and highly recommend them. Thx guys!!

Jean-François St-Georges

(Translated) Everything went well, however I am awaiting my final invoice because I returned the vehicle after office hours! (Original) Tout c'est bien passé par contre j'attends ma facture final car j'ai remis le véhicule après les heures de bureau !

Stephlynnharris

I am very impressed with how helpful our sales associate was. She went above and beyond to accommodate us with such short notice. Thank you Amanda.

Patrick Lavoie

(Translated) Excellent service, courteous and respecting the hygiene measures required at this time. Marie-Eve and Jasmine give excellent customer service. (Original) Excellent service, courtois et dans le respect des mesure d'hygiène requis en ce moment. Marie-Eve et Jasmine donnent un excellent service client.

Hugh Crawford

Nice quick service, and they are open early on week days.

Sheila Johnson

I love this place, they make it easy to rent a vehicle on line or in store. The web site is simple to use. All you have to do is go pick up the vehicle ...too easy...that's not a complaint...haha.

Scott Lewin

They were very quick to do setup to pick up the car and were very helpful when I needed help.

Phillip White (Dream WEaver)

Prince Albert, unfortunately, doesn't have access to the better vehicles at all. For this you need to be in Saskatoon. I recently had to rent a vehicle from here and the biggest one they had was a Ford Tahoe ( I need to seat up to 5 men at 250 lbs each ). The environmental air conditioning didn't work correctly - wouldn't heat unless you dialed it all the way up to "HI" and it stinks really bad like old car. They also have a maintenance sticker on the windshield indicating next service at 37K but the vehicle mileage is already at 44K. The person who dealt with me seemed friendly enough. And given the current Pandemic I think the store was in good shape.

L.A. Small

I give 4.5 stars because a lot has changed since COVID, but they are still a great group of people and better than the rest in service. I had switched over from Avis 2 years ago because of poor service, limited selection and lack of special pricing. Here they use to pick me up and drop me off after each weekend rental. I am in the legal field and offer weekend home service. It is important that my car rentals are clean, professional and serviced for distance or weather. I admit there are times when this is not upto par but at least I bring it to their attention before I drive off the lot. Unlike most, I at least am renting every weekend and can truly speak for all the staff. There are newbies who are not as informed as the senior staff so don't use their service as a statement for the whole. I vouch for the service from those with experience and feel you are making a sound choice with these guys and gals. Speak with them first about your concerns before you sign and I'm sure they will accommodate better then their clients that had commented below that didn't. Cheers Ms. Small

Richard Fernandez

Excellent service! Friendly staff, cars in good condition and the prices are great, I'll definitely come back here every time I need a car

knights of the fallen

Terrible service waited a hour and a half for them to prepare a rental for me because it was extremly dirty and needed a oil change for them to turn around and tell me because the rental discount gave me was beat up and dieing and it died on me on the highway so they said were not going to give me the rental and then refused to drop me off or even call a taxi for me. I dont advise going here or to Discount car and truck rental.

Rye Guiboche

They were nothing but helpful after my vehicle was written off, and even went above and beyond while my insurance company was yanking me around.

Rodolfo Santo

Great overall service well trained staff clean dependable cars

Theodore Ladouceur

We stopped here to report a check engine light on and a noise coming from our rental and they offered to spray our tires

Joe Boka

(Translated) Boff (Original) Boff

Frank Crackers

Very friendly, to the point. Made sure I knew about products but wasn't too pushy.

Jaimin Mahant

Caution!!!! Almost all the cars there have bad tires. Tire blew up in the middle of the highway, called them and they gave me 1800 number to replace the car (called location and they said it's Saturday and they are closing soon so I called 1800) after long wait they send some rude CAA driver with another car, that car had bad tires too. After an hour or so I got call from the location saying the windshield is broken( it was perfectly fine when got picked up) and they went through my insurance and they didn't pay them so they took it off of my credit card around $700( got charged for tire and windshield where I was told from 1-800 that I don't have to pay for tire as it was bad!!???????? SO TAKE A VIDEO WHEN YOU GIVE YOUR RENTAL BACK TO THEM. There should be an option of - NEGATIVE ???? rating

Samantha Metcalfe

Mike at Brockville Enterprise gets all of the stars! He is amazing. Easily the best customer service experience I have had this year. He was directive and gave solutions to our predicament. Courteous and kind, an asset employee for sure. Thanks for getting us where we needed to be before "delivery" Mike!

lucas calestini

Fantastic service here. Had he car ready in 5 minutes and was driven back home once the car was returned. Highly recommend

Sanat Sachdeva

Inept staff headed by a sensible Manager.Staff could use some lessons in courtesy & people skills.Their personal dislikes for certain kind of ppl shouldn't show in their dealings and interactions. I would have fired the guy if I were the manager. Cant have condescending punks keep the job when so many more deserving and worthy are unemployed out there in these times.

Brodie Church

The current team at this branch impresses me; they work hard to exceed client expectations. Who would have thought that renting a car can be both comfortable and fun? I continue to recommend Enterprise Brockville.

Michael Tutty

Booking was easy, the pick up and return were straightforward, and the car was immaculate. Very pleased indeed.

Mike Caughell

Ugh....

Lins

Every time it's super slow even though I prebook and pay on account. Last time they told me I would be charged pump price for refill so didn't fill up and I highly doubt the pump was $1.80 a litre.

Diana Whyte

Rental car rental extremely pricey

RICK MÉCANIQUE

(Translated) Very limited parking but very good service. (Original) Stationnement tres limité mais très bon service.