Reviews of Budget Car & Truck Rental (Rent Cars)

Mike April

Never sent a copy of the invoice by email like I asked them. I called to get a copy. They cannot do that at head quarters. Wow, are we in 2019?!? they cannot do the message to their branch either. So they transfered me to the actual branch in the Calgary airport facility. 4 out of 7 calls, no answer. the other 3 calls, they make you wait for more than 15 minutes on the line and still no answer... is that customer service?!? How can this place be so busy that they cannot take one minute for a simple request? ____________________________ Thank you for your response. I don't understand why the people at the headquarters did not explain that to me! Just printed my receipt...

Dennis Brinks

I booked a full-size car and received a Hyundai Sante Fe. It was an excellent drive until I got a flat tire on the way back from the Rockies. Not Budget’s fault( at least that’s what the report says). I replaced the tire myself, risking my life by driving 60 on Highway 1 back to Calgary. Kudos to all the patient and cautious drivers passed us by, we owe you our lives. Anyways, I was able to pull into the garage around 10:15pm, the agent was also in the garage but surprised to see me as he was expecting me the next day. I insisted to have a replacement vehicle as I didn’t feel safe to drive with a flat tire, the agent handled the situation well but I did noticed that he was a little stressed. It made sense to me after he took me to the counter: there were at least 10 people in line waiting to pick up their cars. Then I knew that there was only one man handling both garage and counter. I relented and agreed to change the vehicle next day. I knew that it was never easy working in this role during COVID. Next day after I had my paperwork done, received the replacement car and ready to check out of hotel, I realized that my Sony Walkman was left in the Sante Fe. After another visit at the location and a few phone call exchanges. Their service manager Adam located my Walkman and had it ready for me at their location. The entire process was very well handled and I really appreciated it. If I were to visit Calgary again, I will most likely not use Budget, not because of their service or car offering, but rather that I have status with Avis. Would I recommend it to other people? Absolutely, just be a little more patient, because they may be dealing with another flat-tired customer or fighting another battle you never know. But damn it, hire one more guy for night shift.

Ian Hollands

Have rented cars here on many occasions. Always good service, great prices and excellent clean vehicles. The rental kiosk is small and sometimes I have to wait five minutes for a representative, but otherwise highly recommended!

Jennifer Morris

Rented the car Honda Civic from August 15-19, 2019. 1st time to visit Canada and my 1st time to used Budget Rental. I normally used Hertz within USA. Bummer! Transactions went smoothly. Guia assisted me all along this process.Cheap and quality service! Will definitely use them again.

Mike Olds

Excellent experience. Fast, nice car, easy to deal with and great value. Overall solid.

Mark Nash

I had to wait 2 hours to get a car. And the car I ended up with was not the size I requested. I just took it because I was sick of waiting.

Dimitriy Sinitskiy

Poor pickup experience. The attendant kept trying to upsell us, even though I was very clear that I didn’t want any extras. He even tried to sneak in some charges for things he didn’t tell me were extra. He was also very rude. They did not give me a closing agreement upon return. When I got charged, the amount was $30 more than on the opening agreement. Not worth pursuing, but it’s a shady thing to do. Will never rent from them again. The attendant was working at 9pm on March 19th, 2021.

raphael

Terrible service. Won't use them ever again

Jacqueline Reid

Appalling. Attempted to pick up a rental car yesterday and the level of service was horrendous. We've booked cars travelling through Europe and across North America and never had so many problems. Nick was incompetent and unhelpful. After struggling with him for 45 min, we gave up. Walked up to the Hertz desk and they had keys in our hands within 5 minutes. I will never book with Budget again.

ChelC Cry

Mercy at Budget was a delight, she went above and beyond to help us out when we arrived at the airport and our original rental car agency was closed. We were really worried about not getting a good snow car but Budget had some in stock and available right away. Mercy helped get us on our way and stay within our budget.

Peter Wong

I had the worse car rental experience ever at this branch of the Budget. I arrived around 10:20pm in the evening and was received by a female agent. She was initially very pleasant, but when I refused additional coverage and services, she became increasing rude and short with me. When asked questions (I.e. why is the price different from the quote upon booking), she would respond with yes/no answers even if it is not a yes/no question. This happened on multiple occassions. I feel that the service was unprofessional when she threw my Id and paperwork on to the counter and moved on to the next customer as I was asking her a question. This staff was not well trained and provided false information that resulted in an extra hour of my time at the kiosk. She also inappropriately charged me extra for the car rental and never apologized for being wrong when confronted afterwards. I would never recommend to any friends or family to rent from this company again. Your time is worth more !

Franceska Toro

Hope my experience will resonate with newer or older customers. I rented a car with budget this month, I didn't take windshield insurance as I have never did before but my luck was not with me this time, A small rock chipped the windshield on my way back from my trip, upon returning my car I informed the staff with understanding that I will be liable for new windshield. Fast forward budget charges my credit card with 630$ dollars for a new windshield for Chevy Impala that I rented. That is such a outrageous charge, I got a quote from a local shop they quoted me 294$ with installation. The reasoning as per the bill that I was mailed is that they change it inhouse so they can charge as per their discretion. I sent an email out to their claims department with local windshield quote and I haven't gotten any response. I understand and take responsibility for the not taking insurance but a 630$ (560 for a windshield and 40 for loss of use before taxes) windshield for a chevy impala with no sensors at all sounds like a outrageous charge. Plus the car that I was given was due for a oil change and was shaking while braking on highway. Worst experience I have had with budget and I have rented from them on several occasions. Hope this helps any future customers, don't go for this rental car agency until you can get good deal with windshield/accidental insurance. These guys try to milk the customers any way that they can, will never rent from this agency in future.

C T

never again, the Chinese manager is very rude , they over charge me and they told me if im not happy , go somewhere else

Blogodow 807

(Translated) To avoid absolutely, scams !!! I made a reservation online that I had already paid $ 178.80, made there in Drummondville he asked me to give them $ 500 As a guarantee By swearing that I will have the total after the return of the vehicle, But in the end I got a $ 324.20 refund on $ 500. When I called Drummondville to find out where my $ 500 left, they told me to manage with budget online. (Original) A éviter absolument, escroqueries!!! J’ai fait une réservation en ligne que j’avais déjà payé178,80$ , rendu là bas à Drummondville il m’ont demandé de leur donner 500$Comme garantie En me jurant que j’aurai la totale après le retour du véhicule, Mais au finale j’ai eu un remboursement de 324,20$ sur 500$. Quand j’ai appelé a Drummondville pour savoir où est passé mon restant de 500$ ils m’ont dit de me débrouiller avec budget en ligne..Voleur!!

Janet “Jandra902” Benoit

Rented from them 2 times this summer while traveling to Montreal the last time i had a problem. So 50/50

Isaac Shoon Yik Lim

Arriving at Budget with a reservation over xmas we were told the car had no winter tires which was mind blowing. They then wanted an additional $700 to upgrade to a car with winter tires. Immediately felt like we were being bent over. When making reservation online there was no option to add or indication the car wouldn't have snow tires.

Laurie-Anne St. George

the staff was very courteous. the car was as expected (and very clean! thank you). One note: maybe take a moment and clear the last customer' phone from the settings to ensure that I have no access to info (ie contacts)

Zuhair Khalil

Very bad very bad never again!

Stacy Reb

able to reserve just what we needed, no high pressure for upsell

Ma. Francoise Therese Navarro

Had a reso . wasent clear to us the fine print fly to calgary told they cant help us leave us stranded in the airport

Camille Haffizulla

Great service by Sawraj who helped me out at the last minute thanks.

Kevin Binksma

There is no zero star. The lady who served me was very rude, she told me I was having all the extras instead of asking and explaining what they were. $1400 CAD for 5 days hire of a Volvo V60. Last year I hired a car from Avis in Calgary Airport. They upgraded me to a BMW X5 and for a weeks rental it was half the price of Budget. Avoid Budget and rent a car from Avis!

Sasha Chernyavsky

Offered me a free upgrade which was a nice surprise as this trip was taking me to Canmore for the day!

Rachel Cousins

Booked compact car at an affordable rate. Forced to pay almost double for a vehicle I Didn't want. Rude and unhelpful.

Josie H

HUGE WARNING WHEN RENTING FROM THIS SHADY BUSINESS!! I wouldn't rent from these people unless you want to be shystered and taken advantage of! When you get a vehicle from this company make sure there's no faulty glass or anything that could go wrong with the vehicle, also make sure the contact number they give you goes to a real person that will answer their phone and maybe return your phone calls! Even if it's their fault, they still charge you without you knowing and when it comes to deal with the matter they just blatantly ignore you. I used to work for a company like this and this is bad business. -And after reading the other reviews it looks like this is the norm, you're lazy unhelpful responses to people's comments aren't solving anything.

gerry drage

The guy at the budget at airport was abusive I didn’t remember his name but was a asian guy. I was not having credit card and i was trying to use by my debit card i also informed him about my return ticket from the calgary airport. Budget need to take strict action against that employee. He didn’t know how to handle customers and he started using abusive words. Its around 9pm on 3 january 2022. This my conformation number of budget 00755538CA0

Marcel Geneva

Nice car (Corolla 2020) in very good condition.

Deadly Sin

Was told that there was dog hair found in the car. Did not supply any pictures or evidence to back this up. Took the chevy equinox right to the car detailing and charged me $250.00.

stevenNiT

Vehicle rental location at the Calgary Airport. Quick checkin and out. Vehicles are clean and serviced.

Jeff Lu

Very friendly staff nice vehicle and clean. No issues dropping it off

calvin wong

Book anywhere else. Save your time! We originally booked at budget and arrived in time. It was no car available for us. Unfriendly staff with gloomy faces suggested to wait about an hour. I noticed a few other customers were turned away and let to wait for hours. Many customers wished to cancel so did I. I moved to the next Alamo counter and what a magic. Friendly smiling people and Alamo lot was full of cars. Shhh! One local rent a car guy told me that budget is worst company in Calgary area. Forever waiting and they are very picky and could charge your credit card for small scratches even not yours. Please stay away until they hire new professional manager to organize the job the way Budget brand deserves...

Ben Burkholder

This review is only for my current rental as I rent from Budget all the time. I arrived in Calgary after my flight was delayed 40 minutes. I went to the Budget booth where I had a car booked and told they gave my car away and it would be an hour wait. When I finally received a car it was a Corolla. It had damage on the trunk ...damage on the side and a chip on the windshield which hadn't been marked down. No key fob to enter and when I got in the vehicle, stains on the passenger seat. It looked like an old used vehicle from a car lot. Not happy at all but it was the only car available in the entire airport so had to take it.

Danielle Zeiher

Excellent service and great staff. They picked me up and made the whole process very pleasant and easy!

Richard-Alain Senneville

(Translated) Good (Original) Bien

Shamit Chakraborty

Calgary Airport terminal. Friendly efficient and fast. Excellent experience on pickup.

H P

I had the best service from Ana Maria at Budget rent a car at Calgary Airport after a great deception with my reservation almost 3 months in advance with Enterprise. She and her colleague matched the price and the type of car I had originally reserved with Enterprise that could not deliver. She gave me a personalized service that I will not forget soon and contributed greatly to the joy of my hole family for a great vacation in the west of Canada. Thanks again.

Mukesh Mishra

I was originally offered a car with a cracked windshield but once I expressed my dissatisfaction with the rental I was offered a new rental without any hassle. The customer service was excellent. My only issue is I don't think budget should be renting cars with cracked windshields for safety reasons. (The crack was about 30cm in length)

Raymond Esteves

Booked a car and ended up waiting an hour and a half for it. Not happy! And there were lots of other unhappy people waiting as well. They offered the package for $100 that included not having to fill the vehicle with gas when you return it. We declined it and ended up putting over a 1000 kl ms and filled up for $60.00. To save on costs booked our car with AMEX as they have insurance for rental vehicles as does our car insurance at home.

DwayneandUrania Davis

good and reasonable price.

Xiaowei Zhang

It was hard to get a hold of someone on the phone to prolong my rental. I had to go on site to prolong the rental. Apart from that, everything went very smoothly and I really enjoyed the car. The staff was very friendly.

Rachel Mosier

Quick, efficient service with good price point

ihab Tobagi

Good service

Amber Korobkina

It's amazing how one person can completely change an experience. We rented a car in Montreal and picked it up in the airport. Upon pick up I was left with a sour taste in my mouth because the gentleman that served me was rather pushy with regards to upgrading my vehicle for twice the price. When I finally convinced him I was fine with the van I had rented, the one we got had a bunch of damage that hadn't been recorded. It was just an extra thing to deal with after a day of flying. If I had written the review then, it would have been a lower rating for sure. Then after a successful visit and no issues with the van, I flew home and realized I had left something fairly important behind so I called Lost and Found. Not only did they find the item I was looking for, they found an additional item I hadn't realized had been left! Trista from Budget was extremely helpful and friendly. Dealing with her completely turned my experience around. Thanks for the incredible service Trista!

Dominique Trudeau

(Translated) Very good service .. Quick check .. Staff smiling (Original) Très bon service ..Vite rapide.. Personnel souriant

Ryno Alguire

I had to wait over 30 minutes in line (there were only 2 people ahead of me-one was already being served when we walked up). There was only one budget associate working and the line continued to grow as he very slowly served the people a head of us. I did not appreciate the attempt to upsell us on things we didn’t need either (extra insurance options, winter tires upgrade fee and so on). My suggestion is to have more people working. It was ridiculous to have to wait as long as we did for a pre-booked car.

Brian Schwenker

On 19 August am, I went to Budget counter at Calgary Airport to get the car I reserved. At the counter, I met Dallas (the Budget representative) and explained to him the difficulties I had to complete a reservation on line and also by phone. Dallas told me not to worry that he would take care of everything to make sure that I would get the vehicule for my needs and that I be charged the appropriate amount according to my reservation. Dallas has provided me with an exceptional service and I thank him for taking the extra time to make a customer very satisfied with the service received. Thank you again Dallas for your great service. PR

Alister Gardner

The car rental experience I had is nothing like all the negative comments on google by others. All the procedures were completed within a few minutes and we got a new car with only 1400 km mileage.

Inan Taher

I would have given a zero star if it was possible. First of all the manager there is extremely rude. Second of all after waiting there for over an hour and a half they told me that I can’t rent the car as I have international license card and I also needed a international credit card for that they won’t accept my credit card of this country even though I am an international student here and before I have rented a lot of cars from other companies but didn’t have this kind of problem. Still when I asked him nicely is it still possible to somehow manage a car for rent or something cause all the other companies were booked and we also had our trip planned on that day so we didn’t want our trip to get cancelled. Instead of saying a straight no he starting to behave rudely for some reason. And I would recommend never to book a car with them or avis.

Antoinette Meinders

Overall everything was okay (not great) except for one thing. The counter person tried to get us to pay $125.9 a litre for them to refill the car when we returned it because she said it was 128.9 a litre if we went to a gas station to fill it ourselves. Gas has NEVER been that much in Calgary, and sure enough that evening it was 111.9 and had dropped another 3 cents by the time we returned the car. Not sure why she felt the need to lie to us or if mgmt puts their staff up to it, but beware.

lobie daughton

Great rental experience. I am a Fastbreak customer. Car was clean and pick-up/drop- off both super- quick and easy. Excellent value and no hassle.

Chris Keesling

Extremely long wait.

Romain C

(Translated) Deplorable service especially with a person overwhelmed by events and who does nothing to help the customer. In addition, this man allows himself to make inappropriate remarks and suggests that we buy a car for $ 30,000 rather than ATTEMPT to rent a car. He seems to be unfamiliar with his company policy since he refuses car reservations to anyone under 25! (while it is stipulated that the minimum age is 21) Interminable wait for in the end to have no vehicle and to have to go to the competitor. To avoid absolutely. (Original) Service déplorable notamment avec une personne dépassée par les évènements et qui ne fait rien pour aider le client. De plus, cet homme se permet des remarques déplacées et nous suggère d'acheter une voiture à 30 000 dollars plutôt que de TENTER de louer une voiture. Il a l'air de ne pas connaître la politique de son entreprise puisqu'il refuse la réservation d'une voiture à tous ceux qui ont moins de 25 ans ! (alors qu'il est stipulé que l'âge minimal est de 21) Attente interminable pour au final n'avoir aucun véhicule et devoir aller chez le concurrent. À fuir absolument.

Lawrence Larsen

Always like reneting, from budget. The staff are friendly and helpful. The vehicles are always top notch as well.

Airton Nakamura

NEVER USE THIS COMPANY - YOU WILL BE EXTRA CHARGED I got the car at the airport and noticed that the gas was almost full, but not completely full (just on the full line). Sure enough as with any other rental company, I fill the tank and return it with gas above the full line, in other words, more than the time I got it. I returned it at 4am what is after hours and there was nobody there. I got the invoice and paid for the rental. A month later, I get charged for $50 saying that they filled the tank and it was 13 liter missing. So I explain to them and they asked me if I reported that the gas wasn't completely full when I picked up. Of course I did not report since I never did with any other agency and had never a problem. And them the agent tell me that if there was no proof, and that there was 13 liters missing from the tank, he could do nothing. how can a car run 20 km from the gas station to the drop off location with 13 liters? I rent cars frequently and never had this problem, and yes, it was my first and last time with budget. NEVER USE THIS COMPANY!!!!!

Richard Frankland

Used Priceline to book a rental. It was 115.00. My wife got to the airport and budget rental and they charged 263.00. A bunch of extra fees were added. I will be calling and not paying. Worst experience renting ever. Enterprise will be getting our business I should have never used them.

Stephen Park

The lady named Jannie on the counter has given a real hard time to me. First of all, she wants to oversell the stuff forcefully, on which I said no. After that she has given me Chevy Spark. Since I did not see that car before, I thought it was okay. But when I got to see one, I was so disappointed, because I booked the regular size sedan. I went back and asked her for any sedan, because I've booked sedan, on which she has told that all she has is Spark. And I want a bigger car I have to pay extra. I felt bad and called customer care and did the argument for almost an hour where they say they cannot do anything because counter has all the power of inventory. Then I again went to a counter when I met a very nice guy who has given me Elenatra right away just like that. It was so easy. I thanked him and got the car. Everything else went smooth. When I book any car and I got confirmation email saying that I will get the similar or higher car when I go to a counter, I was rest assured that I will be served. This is the first time I had this bad experience just because of that adamant lady. I have to think twice before booking in Budget car , because not their all employee hot a proper training. Responding to your comment : My booking Confirmation Number was : 16085189US1.FORD FOCUS 4DR/4PSGR or similar or similar. So it was not a free upgrade. You guys had the vehicle. It was an only a person problem and not a company problem.

Dustin H

Recently hired a car from here with a very negative experience. We prepaid our fee expecting to only have to pay for the additional driver fee. When we arrived person at the counter (Nadia) tried to charge us a further $160 with no other explanation other than the fact it was what she showed us on the screen. Obviously we refused and after half an hour she said to speak to the manager when we returned the car. When we returned we filled the car up with fuel as we had agreed to do full to full, however they still tried to charge us. Again we complained about this and got it taken off. We had to go to the service desk to question the fees yet again. Here we had to query numerous charges that could not be explained and eventually had them taken off. I feel as if budget were trying to defraud us Andy it was only because of our own persistence that they did not achieve this. Would NOT recommend.

Dr Robert Armitage

The car was superb and the process easy.

Fred Faure

(Translated) More than 1h30 of waiting to have a vhl reserved 8 months in advance. Addition of taxes for tire wear. And staff who strongly encourage them to take additional insurance. 2 stars despite everything because the vehicle was very good and very clean. (Original) Plus d'1h30 d'attente pour avoir un vhl réservé 8 mois à l'avance. Rajout de taxes pour l'usure des pneus. Et personnel qui incite fortement à prendre des assurances supplémentaires. 2 étoiles malgré tout parce que le véhicule était très bien et très propre.

Jeff Germo

Rented online. When we got there they charged us even more. Directions to get the car was less than desired. People were not very personable. People from other rental places we cheerful and helpful to get us to budget.

Evgeny Alterman

I picked the car early in the morning. Very fast and simple. Online reservation was clean and simple. Car was very clean. The return process was surprisingly fast and easy. Guy that picked the car was very nice. The location in Montreal airport is just perfect. No complains at all. I got all i asked for and a bit more.

Evgeny Alterman

I picked the car early in the morning. Very fast and simple. Online reservation was clean and simple. Car was very clean. The return process was surprisingly fast and easy. Guy that picked the car was very nice. The location in Montreal airport is just perfect. No complains at all. I got all i asked for and a bit more.

D Moon Jones

Reserved the car more than a month ahead, only to be told to wait an extra hour!!!! Bad!!!! DECEPTION!

Susan Schon

Got an 8 passenger vehicle at an amazing price! Customer service over the phone was extremely helpful.

Patrick Bouthier

(Translated) Professional (Original) Professionnel

philippe calfopoulos

(Translated) At the beginning of August 2 hours of waiting until 8 p.m. in the evening, after a long trip, it's horrible. One employee at the counter. Bad reception by unpleasant staff who found a way to add an additional 500 euros to us because we asked for a gps and a second driver. I saw after that the package should have been 50 euros for the 15 day stay) but we were too tired to argue. Renter to avoid absolutely. (Original) Début août 2h d'attente jusqu'à 20h le soir, après un long voyage, c'est l'horreur. Un seul employé au comptoir. Mal reçu par un personnel désagréable qui a trouvé le moyen de nous rajouter 500 euros d'option supplémentaires parce que nous demandions un gps et un deuxième conducteur. J'ai vu après que le forfait aurait dû être de 50 euros pour le séjour de 15 jours) mais nous étions trop fatigués pour discuter. Loueur à éviter absolument.

Kevin V

Very disappointed with this service! we booked a rental car weeks prior to our vacation from Ontario to Calgary only to arrive from our late flight (12am) to be told that the car we rented was not there. We were told to wait an hour and "hopefully" one will be returned or that we can go "shop around" and see if another company had any rentals available. After sending us on a frantic search the budget employee called us back over to tell us that there was a luxury car available at an extra cost (daily). Although the employee did what he could to help us this company is horrible and i will never be renting from them again. Definitely do not recommend and if you have booked a car from them follow up to make sure the car will be available for your arrival to avoid the headache.

Jonathan “D2 HighLight”

Good service. Decent prices. Newer cars.

Bilel lamri

(Translated) Customer service and reception very unpleasant I would prefer not to rent a car than rent free with Avis / Budget. I strongly advise anyone to lose 1 hour of his time to be welcomed like that. (Original) Service client et accueil très désagréable je préférerais ne pas louer de voiture que louer gratuitement avec Avis/budget. Je déconseille vivement à quiconque de perdre 1h de son temps pour être accueilli comme ça.

Bilel lamri

(Translated) Customer service and reception very unpleasant I would prefer not to rent a car than rent free with Avis / Budget. I strongly advise anyone to lose 1 hour of his time to be welcomed like that. (Original) Service client et accueil très désagréable je préférerais ne pas louer de voiture que louer gratuitement avec Avis/budget. Je déconseille vivement à quiconque de perdre 1h de son temps pour être accueilli comme ça.

Lynn Holley

This location is a scam. My friend rent a car for 2 days for 130$ CAD and I gonna take over the car for next 3 days. We came to ask the extension and the they told us that they will update on the system and we just need to pay 80$ extra more. We asked for the paper but they said the printer is broken but everything is updated on system. BOOM, My friend got a bill for over 300$ US + over 60$ for additional charge for no reason. It is totally a scam. I would not recommend this place.

NADINE KHLIFI

(Translated) Super well received, received a nickel Suv with snow on the roads, nothing better ???? (Original) Super bien acceilli reçu un Suv nickel avec de la neige sur les routes rien de mieux ????

Nate Dean

Flew into YYC and upon arriving at the rental desk, I was informed I would be driving an Elantra. I had rented an Elantra a few months ago and really didn't like the way it handled. So I said so and then the lovely lady behind the desk offered me a free upgrade to an SUV instead. I really enjoyed driving it and I'm so grateful for the extra care. It ended up being necessary as our first night camping was too wet and windy to set up our huge tent...so we slept in the back of the vehicle...all cozy and dry! The rest of our camping trip was dry and hot. Huge shout out to Jasmine for taking such good care of me and my daughter for our vacation!

BC Buggy (BC Buggy Ltd.)

Bad service, continuously pushing for one to buy insurance of any kind, or prepaid fuel etc. Initially said "sure can add driver no problem" later came up with ridiculous daily fee. Had to always be on the defensive. would not return here, not worth it.

Big Doc

The guy at the airport misled us about fueling the car before we brought it back. I was asking him if we should bring the car back with a full tank or how that works and he didn't explain that I would be best to bring it with an empty tank because I would pay for the full refill anyway so I brought it back with lots of fuel. Big disappointment for me.

Daniel Forest

(Translated) Good advice, impeccable service, exemplary availability and friendly people. What to ask for more? Thank you very much for everything. (Original) Des conseils pertinents, un service irréprochable, une disponibilité exemplaire et des gens des plus sympathiques. Quoi demander de plus? Merci beaucoup pour tout.

nick revelos

The customer service is poor at best. I have a $350 dollar charge on my credit card that was made PRIOR to me dropping it off and NO ONE will provide an explanation. Even if this is a deposit, it should have been explained. They are open until 1am; it's 10pm and I keep getting transferred to their support line who will do nothing to explain. I rent cars every month for business trips and this will be my last rental at budget.

Charles L.

(Translated) Pushes for consumption, indicates that the planned vehicle is not available and in the end, given my dissatisfaction, invoices me for a service of $ 60 without any justification. Melanie at the reception is to be avoided. (Original) Pousse à la consommation, indique que le véhicule prévu n'est pas disponible et au final vu mon mécontentement me facture une prestation de 60 $ sans aucune justification. Melanie à la réception est à éviter.

Ming Chen

Absolutely brutal experience. Rented a car through air miles and paid the taxes on the car. A couple days later I asked my father to call and inquire about how much it would cost to keep the car for a week. They instantly charged me 700+ dollars without my permission or any contact with me. Now I can’t get any straight answer out of anyone if my money is being returned or if it was even charged. Been told that they’re keeping the money till I return the car, yet that was the money I was keeping to rent a hotel. So now me and my kids have nowhere to sleep on my vacation. Guess We’re all sleeping in the rental car. I’d rather dig my own eyeballs out with a rusty spoon then ever deal with these fraudulent scam artists ever again.

Paula Bigatel

The process was very quick and efficient. The desk agent was not very friendly, though.

Michelle B

if I could give them a zero I would worst customer service I've ever seen gave me a car with a broken windshield expected me to drive it and said there were no Replacements available. Manager named JAY was rude and sneered at us malevolently. Seemed happy that we were upset which is the opposite of how a manager is supposed to behave. NEVER AGAIN WITH BUDGET! Told us it would be an hour and a half at least for another rental car to be available, he lied, there were plenty of cars on the lot that were ready to go!

Colleen DeVeyrac

Great. Fast. Car in good condition. Dont take the offer of them filling up your tank though, unless you plan on bringing it back empty!

Honorio Mario Oliveira

Almost never use Budget and was warnned about this one. Never again!! If your not paying extra for the faster services, your waiting a long time.

- “‪【抖音】精华福利‬” -

Picked up our car earlier (Dodge Caravan at approximately 11am). Terrible service. The lady that assisted us was extremely unfriendly and acted as though we were doing her a favour renting the vehicle. Couldn't see her name tag because it was covered by her hair (started and ended with A). Your representative completely failed to smile, failed to make us feel welcome and assisted, and failed to provide a remotely adequate service (this despite us arriving in happy and conversational moods).

Jonathan Parenteau

What can I say I had prebooked a car here supposed to be picked up at 3pm. Arrive at the counter at 330pm (my flight was late getting in) to find out that 'due to weather' they have no vehicles and that would mean I would have to wait another 1 to 2 hours for a car. I inquire further as the weather in the city did not seem that bad and she told me it was due to the weather out in the mountains. Now I am left to possibly take a cab to and from my meeting this evening on my own dime just because there was a lack of planning on their behalf. I work in a similar industry and full well know the 'weather related' reason is an excuse for their own issues that prevents them from reimbursing customers for their delay Due to this I will not be renting from this location or any other budget location. I strongly recommend that you, as reader of this review, do so as well.

Scott Targett

Flew into Calgary for my mother's 90th birthday and get to the counter to see a huge group of people waiting. Sign on the counter says to expect a minimum one hour delay in getting my car. Just like airlines overbooking flights, they are overbooking cars here. I was told for $90 extra (for a 24 hour booking!) they could upgrade me. I opted to wait but after half an hour gave in, stood in line a second time and was told for an extra $20 they could upgrade me and get me on my way. The upgrade was nothing special and in my mind, nothing more than a cash grab. Booked it through Costco's Car Trawler and won't be using their service again. I wouldn't complain except the same thing just happened to my brother with Budget which makes me wonder if they're scheming. Not impressed.

Hussain Ali

Excellent courteous service. I'm a long time client and they are Always willing to go the extra mile to get me the car or truck I need for the best price.

Markus B.

Almost two hours waiting time. Than the lady told us it is just washing and we need to wait an other 30 minutes. But she told that already all the others before us. So i told her to give us a car right now. I'm not going to wait any longer. She just used bad language and disapeared and she came back with a key. We needed to search for the car and than we opened it and we found out that it was so dirty inside. Under front window, the wheel, the cup holders everything was sticky. In the front window were a lot of stripes so the vision was terrible. Cleaned it ourselves...

Simon Hardy-Francis

I was so delighted when Budget called me to tell me they had located my iPad which I had left in the car. I thought I had lost it elsewhere in my trip and so I had not even bothered to call Budget. I was so impressed with the return of my iPad from the Calgary Airport Budget Agency....thank you to all the staff working there!

Mike Elmaleh

Nice staff

Peihong Li

Had a set rate at pick up added on $300.00 very disappointed ????

T_rance

I always rent a car at this branch. Especially, Victorino is always kind to help me make reservations. He knows well what vehicle I prefer. There are many rental car companies at the airport, but one of the reasons I use this company is Victorino. He always welcomes me and provides the best service to customers. I'd like to say thank you to him. Thank you for making my trip enjoyable every time. I highly recommend this branch. Thanks a lot. :)

Marcel Cândido Ferreira

Wait for 1 hour then after that the lady told the car would be ready after another 1 hour, that’s total disrespect

Savy N

Had a great experience with a Honda Civic in Calgary. The price was fair, picking up and dropping off was super smooth and the car drove perfectly. I do have a membership with Fastbreak....

Murat Gorgun

Has issues with my reservation with another rental agency at the airport (dollar rental), budget was there to save me. Gentleman at kiosk was very friendly and explained everything in detail, he even went through the 2 gate exit system which was great because it defiantly is confusing. Their price was higher but the service easily made up for it. I also got a car in mint condition.

gregg tosello

If I could give this location zero stars I would. The staff here is extremely rude, the place is filthy and run down. My flight got changed and I arrived 3 hours earlier than planned and the extremely rude woman said I'd have to wait the 3 hours to get a car UNLESS I wanted to pay more for an upgrade. I've never seen service like this anywhere else from Budget but here at Dorval. This is the 2nd experience like this here.

David S

Back on August 04/20 at about 8:24am a guy driving a black Jeep limited that was budget rent a car was travelling west bound in airport trail behind me proceed to pass me in a construction zone where the speed limit was posted 50 km and he went into the east bound where there was gravel rocks all over the road at this time he was probably doing 90 km in a 50km starting fishtailing and spraying rocks all over the front of my truck where a few rock ms cracked my windshield and a few rocks chipped the front of my hood. I followed the vehicle and got the license plate number E-03479. I called Dallas Henderson from budget rent a car claims department and filed a claim. Dallas Henderson told me that they couldn’t do anything because the driver didn’t use there insurance company and the drive hasn’t responded to email and phone call from Dallas and Vin Co. don’t trust budget rent a car for doing the right thing when it comes to situations like this. I have called and left multiple messages for Dallas and Vin but have heard nothing from Them as of yet. They have washed there hands if the hole things. Terrible respect for other..... today is September 28th and have heard nothing from Vin Co..,,,,,,Vin Co why is this not taken care of yet???????????????????????????????????????????????????????????

Slava Beylin

Loved our car rental. The process was straight forward as directed by the email. I spoke with staff on the phone prior to our arrival and all staff, including those greeting us at either end we're very friendly and professional! The instructions to pick up the car were clear and staff of the airport at Calgary were also exceptionally helpful. Well done Budget Calgary for a 5 star service!

Daniel Winston

After renting a car from Budget in Calgary, my company is working to change the policy to using taxis in Calgary instead of rental cars due to fraudulent behavior by Budget. When I rented the car, the people at Budget weren't able to assist me in searching the car for damage and asked me to annotate any damage myself. I didn't notice any at the time. Upon return, there was a crack in the windshield underneath the windshield wipers which I hadn't even thought to look for. The man inspecting the car instructed me when I was concerned I hadn't noticed it upon rental that it would be no problem. Just fill out this form and our claims adjusters would waive the damage when it's noted the prior rental had returned the car with damage. They inspect these cars multiple times so it shouldn't be a problem. I asked if I could take pictures of the damage because it was in a place I didn't think to look. They insisted I fill out a claims form before I photographed the car. After I filled out the form I went outside to and the car was gone; they told me it would be an hour to get it back, knowing I was there to catch a flight. They willfully prevented me from documenting the damage. And all those inspections that they supposedly do? I was provided an inspection report that was over 500 km less on the odometer than when I took possession of the car as proof the car had no damage. I pointed this out and they simply replied that the report they provided me was from when the last person checked out the car, not when they returned it. Somehow all these inspections they supposedly do disappear into thin air when they are needed. In short, they didn't assist me in inspecting the vehicle at check out, they denied me the opportunity to document damage to the vehicle by hiding it from me, then they refused to provide an inspection report from the last return, selectively providing me with an old report. Seriously, if you're in Calgary, take a taxi. It's a small town and not worth the hassle of dealing with fraudulent rental agencies.

Patsy Garner

We received the car we found on the internet at a good price. It was at the Calgary airport when we arrived and it was received back with a receipt ready for us to continue our return home. I don’t think it could have been any better. The car gave good mileage and was very comfortable. Please include directions on how to get back to the Budget receiving area to return the car.

Josie and geodray Martin,georgekish

I got a car from here for a few days and the insurance was a good price so that I wouldn't be responsible for any damages or accidents. 20$ a day I think. Very easy drop off. Friendly staff.

Sophie Elhalwi

I strongly recommend staying away from Budget. To start, when we booked the car on the website, we chose an automatic transmission because my friend and I, who were the designated drivers, have never driven manual. When we arrived at the Budget counter at Keflavik airport, the receptionist informed us that the car reserved was manual. Nowhere on our confirmation did it say we reserved a manual car. We were charged extra for the automatic transmission AND, since they had no small automatic cars left, we were charged excess for Jeeps and vans. Next, the receptionist who started speaking to us very rudely told us that we could not rent the car without insurance even though we showed proof that we were already covered by our credit card insurance for up to 50,000 USD. We even offered to cancel the whole transaction and start over without the insurance, but she would not allow us to do so. So she forced us to pay for an insurance that I have already paid through my credit card. We wrote to them on these matters and they didn't compensate us at all. Terrible company and terrible service.

John Leo Mayo

I find it reliable to shop from a large reputable brand. I've been scammed by some smaller brands on insurance or damage.

Natalie Thomas

Ease of access for pickup & drop off together with friendly staff make this location at the Calgary Airport “the friendly drive on the ground!” Highly recommend over their competition at this location...used them all for business at one point or another!

Elaine Froese

Booked ahead, when arrived said that cars were late coming back in or damaged and we would have a car soon. After over an hour they told us that we would still have over a 2 hour wait. Were unsympathetic and disinterested in helping.

Lise Blanchard

I had a great experience. It was seamless. And, the price was right!

אושר אבקסיס

(Translated) The guy at the counter is charming and very kind. Gives service to the maximum (Original) הבחור בדלפק מקסים ומאוד אדיב.נותן שירות באופן מקסימלי

Jeff Richardson

This place price gauges for fuel. How does 18 liters (roughly about 4.5 gallons) equate to $39 US Dollars. This should be illegal and should be stopped. BTW - for some reason you can't just top off your vehicle anywhere - you have to prepay for gas. I don't know how much a rental takes to top off. Beyond frustrating.

Andre De Decker

I would give 0 stars if possible. Arrived about 45mins early for pickup and they attempted charging an additional $50 for early pickup. They didn't even tell me about the price increase - just said "look at the screen and hit confirm" and it was $50 more. On top of that, the attendant at the counter tried giving me a worse car than I had booked, and kept trying to get me to pay more for an SUV. I decided to go to the competitor counter nearby (Dollar), and ended up getting an SUV for $6 more and the vehicle was ready to go.

Philippe Amouyal (DJ)

(Translated) Good rental point, friendly and accommodating staff. Located next to gas station, convenient before making the vehicle rented. (Original) Bon point de location, personnel sympa et arrangeant. Se situe à coté de station d'essence, pratique avant de rendre le véhicule loué.

Stanley Pan

Terrible service picking up the car. I was given different information on the phone prior to picking up as I did at the pickup. The staff told me there would be no issues as I had a later flight and I would have 24 hours to pick it up. When I got there 3 hours later the car was gone and they forced me to pay more for a car I didn't want. The staff also refused to clearly explain the insurance details and also added additional charges for it. I had to read the fine print on the documents he asked me to sign which was still unclear.

Peter Lukaszewski

We had to wait in line for over FOUR hours to pick up our pre-paid vehicle.

ys Sun

If I can give a 0 star I would. So much hidden fees I got a $135 quote online and I’ve prepaid but They charged us $377 for a day and an hour. I would never rent from budget again. I’ve rented from Alamo and enterprise there were hidden fees but not this much. They wouldn’t tell you how much extra you need to pay for the insurance and damage wavier fee even though you have already selected the very basic plan online and thought that you’ve already paid everything except the refundable deposit. We’ve booked the car from 5:30-5:30 however we’ve got our car around 6pm. We returned it at 6:27pm due to traffic and was charged one hour more which I understood but they’ve charged us $30 more for 1-day extra wavier. And there was a concession recovery fee which was around $40 but we weren’t told that we should pay for this upfront.

Curtis Fortin

clean safe and reasonable priced vehicles. Rental process was fast.

Luc Turell

(Translated) Car clean and in good condition. Employees are helpful and pros, but not numerous enough for the request. They do best, but a fairly consistent queue. (Original) Voiture propre et en bon état. Les employés sont serviables et pros, mais pas assez nombreux pour la demande. Ils font au mieux, mais une file d'attente assez conséquente.

Veronica Wharram

Agents were not that helpful. Vehicles provided not the correct size according to reservation. The car itself was quite new and returning process was smooth.

Hrishi

Had to wait a bit but got a nice vehicle better then the one I originally rented

Rick Boyd

Long wait great service. I would use them again because they were so helpful and understanding.

Kimberley Mc

(Translated) We booked and paid for a rental car online two days in advance, hoping to save time when we got there. Arrived on the day at 8 am to pick up the car and we queued for over 1h30 to be served by an employee. The latter (the poor) were only 2 at the counter. I really don't think I will take over this company. WE ARE VERY DISAPPOINTED (Original) Nous avons réservé et payé en ligne une voiture de location deux jours à l’avance pensons sauver du temps une fois sur place. Arrivée le jour-j à 8h du matin pour prendre la voiture et nous avons fait une file d’attente de plus de 1h30 pour être servie par une employée. Ces dernières (les pauvres) n’étaient que 2 au comptoir. Je ne pense vraiment pas reprendre cette compagnie. NOUS SOMMES TRÈS DÉÇUS

Jamie Cappelli

Last time that I will rent a car from these guys. Always check your contract and then the subsequent bill after drop off. Last year they charged me a late fee. This year they charged me for an upgrade that I didn't request.

Rebecca Hanbidge

Advertised "Jeep Grand Cherokee or similar" and gave me a Hyundai Santa Fe. Santa Fe is by no means a bad car, just the not "similar" to a Grand Cherokee. The staff also told me I HAVE TO buy fuel from them, because I need to either return the car with full tank and receipt showing that the gas station is within 5 miles of the rental center or buy a full tank from them up front and return the car with an empty tank. And told me there's no gas station within 5 miles so I have no option but to buy a full tank from them (at $1.28/liter, charged me $90.62). But the truth is there are multiple gas station around airport within 5 miles. Feeling deceived throughout this whole experience.

Andrew Ryzebol

We pre-paid for a car with winter tires and they said they gave it away or so they said. We think that it was never here to begin with. Instead of offering us an upgrade, Budget told us we had to wait for half an hour while they searched around the area for another vehicle in the area with winter tires. Never again from this rental agency at this location. They couldn’t have cared less. If I could have given zero stars, I would.

Steven Hamvas

Fairly often they offer a downgrade vehicle as your first choice. They did tonight and I assume it's because they are out of full size because they offered an upgrade when I asked "why are you offering a downgrade?". They do this about 10 - 25% of the time.

Yana

I had a very good experience renting from Budget at Calgary International Airport. Both the pick-up and drop-off experiences were great, and everything went as expected.

Alishan Nasir

Excellent facilities at Calgary airport and Budget staff very friendly and helpful. Great car to drive Toyota Corolla. Controls explained to me and shown how to use. At drop off the assistant was so helpful and got me a luggage trolley yo help out. Very important as I was travelling by myself this time. Thank you Budget staff! Always use this service and would recommend to others.

Kaylie Dame

Amazing service. They helped us out when we weren't happy with thrifts hidden fees and provided us with a fully loaded vehicle. And they have airmiles

Behnam Izadi

Very nice owner and manager

Pranav Bhatt

I declined the additional insurance, yet I was still charged for this on the final receipt. They should double verify these things next time when someone comes off a 10hr flight. With exhaustion and conversion of currency it's hard to see this when signing. Car quality was good and pickup/dropoff was easy. Update: Budget contacted us and resolved the issue.

Utsav Patel

Excellent service as usual. I have been a Fastbreak member for over 25 years. Always go with Budget wherever I travel. Never disappointed. Great prices, no surprises, super-fast and easy pick up, drop off and billing.

M. ElK

worse experience avoid

Dan

Mercy is always genuinely happy to see me when I pick up my rental. She has suh great customer service and I certainly appreciate her. Budget rentals in my experience have consistently been awesome :)

Shabana Kassam

Don't normal post reviews but this was by far my worst experience with Budget, and I have used them exclusively for the past few years. When I book through Budget, I book through a corporate discount program. Although I am 24, I usually get the underage fee waived and a discount on the rental, but not this time. Even after showing the agent the price I was quoted online (had the email), the price I was asked to pay was almost twice as much. After explaining the situation to the agent (Jay), he would not budge. When I asked to speak to a manager, he said he was the manager and said he can't do anything about it. I went to a competitor and they gave me a complimentary upgrade to a full-size car vs. Budget's compact, they waived the underage fee, gave me the discount, gave me a bottle of water, and treated me with respect. Avoid this Budget. Also, train your employees on customer service. I'd much rather take my business to the competitor.

Nathan Williamson

A well set up car rental service

Shaun Laughland

I'm here to name the problem I had with Budget, his name is Victorino and he's the guy at the counter at Calgary airport. Such a rude and disrespectful man. This was our the experience: Our flight arrived somewhat late (which can happen frequently when talking about flights). We arrived at the budget desk at 9pm instead of 8pm which was the time of our reservation. There were only two groups in front of us but even so, we had to wait an hour and a half!! Once it was our turn, here came the whole problem. He told us at first that our reservation had expired since they only hold the reservation for an hour, and that therefore they had given our reserved car to someone else. We tried to justify him that 1) we could not predict that our flight would have arrived late and 2) that at nine o'clock we had arrived at the budget desk, but we were waiting +1h for him to attend the other groups. Here is when he started to get angry and speak to us with contempt and in bad manners. The conversation continued for 20 minutes, in which we were only trying to find a fair solution for everyone. At various times he told us that we were being very aggressive with him, however, we only tried to make him listen to us and understand that the delay had not been our fault. In the end, we asked him for the number of his manager or some superior and he refused to call and give us his contact! How did the story end? Well, what a coincidence that the only option he offered us was to upgrade the type of car and pay +20 CAD per day. The remaining experience with Budget was good enough, good car and easy to return the vehicle, unfortunately, the experience we had with Victorino made our vision of Budget very negative!! Honestly, I do think a person like him should not work for the public as a customer service.

Stan Marco

The first car they gave to me is in bad condition.When it is over 90 ,It was shaking seriously. I had to change car in banff. But that location gave me a dirty car and also not full of the tank. It wasted me a lot of time. I will never use budget again.

Jessica Changeat

(Translated) I was disappointed with the service, when I presented myself to ask if there were vehicles available on a Sunday afternoon to return to Quebec, I was told that there were none without even looking for a solution, I was just offered an overpriced shuttle. (Original) J'ai été déçu du service, quand je me suis présentée pour demander s'il y avait des véhicules de disponible un dimanche après midi pour rentrer à Québec, on m'a fait comprendre qu'il n'y en avait pas sans même regarder pour me trouver une solution, on m'a juste proposé une navette hors de prix.

Usher Landau

Car rental wasn't so expensive

Eric Wong

Booked a Ford Fusion or equal through Costco travel and when it was time at the counte the person tried to sell me upgrades such as an suv glass protection etc. and all turned out to triple the costs of my original reservation. I politely turned all the offer “upgrades” down because it was triple the costs of my original reservation. The girl proceeded to ring up a costs of a $100+ over my reservation costs and expalined that it was in Canadian dollars and my print out that I had was in US dollars, which it was not. The car she gave me was a Hydai Elantra and I pointed out that I reserved a Ford Fusionor equal, and she said they were the same class, which they are not. I took the car and will contest the billing through my credit card company. Never had such an encounter with any car rental company, and I had dealt with them all. This is the worst of my experiences.

Paula Moreno

Showed up on time to pick up my rental that I had booked a month prior. They were running on a 1 hour delay on pickups and decided to charge me twice what the online booking system said I’d be paying. I put in all my age and license info online when I booked and they still tacked on a young driver fee that should have been included online when I was trying to pick up the car. The lady at the desk would not let me say no to the added coverages. I was quoted over $600 for a 3 day rental instead of $380. I cancelled on the spot and went to enterprise car rental and only paid $320. Avoid this place at all costs.

Rupinder Singh

Car choice, customer service

Garry Gibson

Car was clean, nice car. booking was easy. Drop off was easy. When I got to the airport there were 50 people in line, over an hour wait. 3 people were working the desk where it look slike 10 could be working. SOmeone took a 30 min break while we all were waiting. This was at the Montreal airport. I would not suggest booking budget in Montreal again.

Alice

We waited 1h for our car: we came 20 minutes early + the car was 40 minutes late. The person at the desk was not very helpful and we felt like we were bothering him more than anything.

Daniel Morelli

Very rude and unhelpful client service experience.

Angel Lago

Great service, competitive pricing. Cars cleaned and in good condition

Mazen Hassanain

Whatever u do. Chose other companies even if more expensive. Otherwise be ready to lineup for more than an hour waiting !!!!

Pier-Olivier Perron

Ridiculous line. 2h wait to pick up a car.

Mike Dytynyshyn

Original car was dirty and then was charged $65 for fuel when I had just filled it up at the Dorval circle Esso.

mike digs

For work I rent almost every week from the YEG airport Budget with no issue. The YYC has left a bad taste in my mouth. After the scare tactics trying to upgrade me to a 4×4 or winter tire vehicle for city driving and no snow on the ground, I should have been suspicious. She told me there are no gas stations near the Calgary airport and they have a fuel option for 10 cents below market price. I asked her if it would be cheaper than if I fueled it myself. She said yes. What she didn't say was that I would be charged for a full tank instead of the half tank I used. $56 for half a tank on a Cruz. Additionally, when I was first handed a set of keys I went to inspect the vehicle, it was dirty and covered in mud, the front and side mirrors. I was told it was from bug juice that didn't wash off (in snow conditions remember). I walked back to the front desk and asked for another vehicle. They magically had another vehicle that was clean. I will no longer use Budget when booking for my company at this airport location. The service and honesty of staff are below par in comparison to other options. **Update** Looks like I am not the only customer that was fed these lies, based on other reviews. I have contacted their customer service below and will confirm if that actually amounts to anything.

Omid Sarbishei

I have rented cars from the Montreal airport for several years now. I have found in multiple occasions that the agents at Budget and Avis are extremely rude. Very long wait times when busy. Also, they do not respect the car size you book online based on your expedia itinerary. Do yourself a favor, pay a few dollars more and go with Alamo. They are professional agents and often very helpful. I have also found that they give you better cars. The Alamo desk is right next to the Budget/Avis desk.

R Twigg

3 hour wait in line to get rental car. I spent more time in line at rental agency than I did in the air flying to Montreal. I should have walked or taken shuttle to the hotel and had a car dropped off there. Car was clean and in good shape when I finally got it.

Herman K

Great experience. I was given a big seven seater at first then i went back to get change on a 5 seater as it is just me and my wife traveling. They switched it up in no time and the Car was clean and ready to go. Friendly staff. Highly recommended.

Yanky Li

Preauthorized my credit card twice for renting a vehicle. Representative did not get pricing right on first try. Other car rental companies offered free upgrade for first time car rental, while I didnt even get an option to choose which intermediate car to get, instead I received upsell pitch from your rep and inefficient service. I rented compact option with Nationals, they rented me a Chevolet Malibu fully equiped, I rented from Enterprise for compact option, they gave me a Ford Escape SUV. I rented from Budget, you gave me a Hyundai Accent. I hope you can see why im not coming back for your business.

Kelsie Auger

I wish i could rate zero star. No car, no car no car, even after you made reservation and arrived on time for your appoitnment. Only one employee at work and will ask you to wait 2 hours to check if you may get a car. Best worst experience from a long trip.

Louis-Philippe Siméon

(Translated) Excellent service. (Original) Excellent service.

Gloria Vazquez Grande

quick check-in check-out process, absolutely reasonable price, clean car

Tess Richards

Great car and service at a good price. Love the airside location.

Rick Meyers

Website says a Compact car is like a Ford Focus.... when I show up they tell me it is not so I have to pay double to get into a civic which is a similar size to the Civic. Dishonest and left a very bad taste in my mouth.

Evan Woo

Agent was friendly enough to ask where I was going so I mentioned Field. "You have to pay an out of province fee" which is a joke Discovered later that he charged us daily for a GPS. Called an left messages with the manager which was a waste of time. Dishonest. Poor management. Go elsewhere.

Dave Marmaros

Fun fact: if you reserve a car BEFORE midnight, and show up after midnight [due to flight delay, for instance], BUDGET may cancel your reservation, since "the day has changed". Happened to me...

Fang Zhu

I have had the worst experience with Budget and I will never recommend this company to anyone. I had been on the phone with budget and received confirmation that I could come in and pick up the vehicle I was interested in for that day. I live 50 minutes away and when I made my way down I was then told that the vehicle cannot be rented because it was not serviced. My frustration stems from the fact that I had called at least twice to confirm if I can take that specific vehicle and was told yes but when getting there it was not available. Not only did they waste my time I have lost trust in their words. Instead of offering me another vehicle of that type they simply said they have no others cars and that I am free to go to another company.

Ryan Davies

Heavy snow in September when we landed at Calgary airport. We were worried that we would not find a vehicle with winter tires as we’re driving to the rockies. Our worries disappeared when Victorino from Budget YYC was able to get us a vehicle with M+S and help us find a vehicle that suit our needs. 5-star for you Victorino!

ravinder singh

I was delighted to rent a car that was upgraded to beautiful spanking brand new black Dodge Charger with 7 kms. I was impressed with their happy faces at 1.30 am. Services at it's Best!

Javan Wang

Very pleased with service - friendly staff - quite surprised they showed a few cars from which we could pick one and drive out in our chosen category - our first time experience of that kind

Cheryl Dubois

There was a sign on the plexi glass divider that said prepaid fuel was $1.30 per litre while it was $1.42 at the pump but I was charged $1.379 on the bill. I pointed it out to the lady who grabbed the sign immediately before I had a chance to take a picture of it. When I took the vehicle back I had filled it up and asked them to remove that charge but they left it on and billed me for it anyway. The pickup employee was friendly but I believe she felt overwhelmed as she had many people waiting for vehicles due to a shortage as well.

Brandi Barnett

Horrible customer service. Call to confirm rental prior to arrival and they have our car away. And they didn't care. Horrible customer service

Jason Ho

Awesome service, car was great. No issues at all with budget and easy to access at the airport! Highly recommended!

Matt Bell

Fair price and excellent service.

Margaret Palmer

I had left my prescription glasses in the car by mistake when dropping it off and my flight was in the next 50mins. When i went to ask them the car was already dispatched back to their lot. But the manager at that time, Luca, quickly went out of his way to drive me to their garage which was 10mins away, pick up my glasses, and then drop me back at the airport in time for my flight. Definitely an A+ for customer service in my books.

Donald Crabtree

Showed up early for my rental, no one at the counter. Called and asked what's up, was told someone should be there, turns out the person left early. I understand that this was during COVID-19 but I showed up before closing under the revised hours. Thanks.

Giliane Buteau

When I booked, we paid for a Dodge Charger or similar, we were told they don't do a Dodge Charger! We were offered a Hyundi Elantra! We ended up having to upgrade with a $113 extra charge. Ended up paying over $370 for a rental for 4 days! Not value for money id say. Will I use Budget again? Highly unlikely!

Michael Rundell

Worst experience I have ever had with a car rental company. If I could give a negative rating I would. Previous to landing in Calgary I rented a car from Budget Halifax airport who were fantastic. Budget calgary airport was 180 degrees opposite. The woman at the counter was unhelpful, rude, and acted like she was doing us a favor by renting us the car. She also kept pushing upsells for more expensive options..more insurance etc.when she was told no she acted like a spoiled child. The car fob was non functional at least once every day as it seemed to have some kind of short circuit and drained the battery completely each day. We found this out when we made a stop in the mountains and the fob was completely dead. Without power to the fob the car was non functional. When I called calgary airport budget to get roadside assistance it was refused and I was told to go buy batteries myself and I would be re-imbursed. With no way to get to a store I was stranded which budget Calgary airport was informed of and still no help. So I had to find and pay for my own roadside assistance despite being told by budget Calgary airport when the car was picked up that I was covered.No assistance..no help and when i came to turn the car in there was no reimbursement for fob batteries as promised..just a belligerent customer service rep at the counter. DO NOT EVER RENT A CAR FROM THIS BUDGET LOCATION!!!!! I will be submitting a complaint with the better business bureau as well as inquiring with Calgary police services if this will constitute a fraud case.

Domingo Amarillo-Brillantes

Accessible via the airport multi level parking.

Econ Elliott

All rental companies seem the same. Budget was even the same as Avis at our destination! We got upsold a car with GPS/Navigation. And while it mostly worked, it had no idea about all of the road closures, whether streets were one way or not, much less had any connectivity to real time conditions. Most of our milage was in circles! The Avis lady, when we picked it up, had already tried to off the same car to the people in line before us. She also had us sign that there was nothing wrong with the car (visual inspection) before leaving the counter and setting eyes on it. At Pierre Trudeau Airport it is not clear AT ALL what to do with keys at drop off. There is no key drop box or sign anywhere. Leave them in the car so it can be stolen? Doesn’t seem like a very well run company.

Mad Muppet

We had a little issue with Budget, however they called me a week after and took care of business. Very impressive!

Floyd Low

Paid for a full size sedan and got a Sonata, was price gauged at the end for gasoline, worst car rental experience ever.

Colin Champagne

Not only did our crew wait an hour and a half in line for the vehicle, but when we returned the vehicle, one crew member's cell phone went missing from the cup holder. Unfortunately we had a flight to catch and could not pursue the matter further.

Heather Wubs

Do NOT book with budget! We arrived at the check in desk after our flight to find out it’s an hour wait for a car from the check in time, not from when you actually reserved your car for.. they obviously over extend and don’t have enough cars.. they try to blame it on a province shortage issue, but it’s not true, other companies do not have these delays- my sister got a car from enterprise immediately at the same time! They make you pre pay so that you can’t change companies, because they know that they don’t have enough cars..On top of everything the customer service was brutal- laugh in your face and walk away kind of service. I would recommend using literally any other car rental company.

Mahmoud Khalifa

This company is the worst rental company in Canada. I have rented a car for one day, and they force me to pay more than 80$ for only 11minutes delay when returned the car. I strongly recommend everyone to deal with any other company.

Bruce Toms

Great service and affordable rates.

Andy Lai

Terrible customer service. Left an item in the rental car. Immediately called to try and quickly locate the item, but was unable to reach anyone or leave a message for 2 days, at which time nothing was located. I take responsibility for leaving an expensive item, but the ability to actually call the location and SPEAK TO SOMEONE at the site in a timely fashion, would have really been great.

Cat Smile

I booked a car in October for December 25, 2016. When I arrived at the Budget counter, I was told that there was no car available. After a few minutes and after showing some signs of dissatisfaction, they said there will be a vehicle but we'll have to wait. With 2 young kids, we had to wait an hour to get a car. The service was awful. The young girl at the counter was very disrespectful and impolite; she screamed at me and was so arrogant. The other male employees were just watching the show, too coward to tell her to behave! The worst was to hear them telling people that they don't hold their reservation if their flight is late. Really???? What a great way to treat customer. It is a shame that Costco is affiliated with them. I had an horrible experience and if I have a choice, I will NEVER deal with Budget at YUL again.

Glenn Robinson

Experience at the Calgary Airport Budget Car Rental Counter was very transactional and wasn't very Service oriented. Our reservation was from 9pm to 9pm return and I was at the counter at 830pm and the counter staff even tried to overcharge us due to that 30min returning difference without explanation or obtaining our approval by make us understand. If I didn't check and question same we would have got over charged. Vehicle was very comfortable and it was a Brand New Vehicle that compensated for the counter staff service experience. Counter staff also didn't provide us direction where to pick up vehicle. My rating here is mostly based on service experience than the vehicle experience. Service experience could be better.

Cyrus Bakhshi

Gorsa went above and beyond to provide extraordinary service. He help me put the GPS together at pick up. always accommodating even during the busy long weekends. Easy drop off.

LJ Bhatti

Staff is very helpful and informative! Looking forward to book this company again.

Mark Caskey

Gorsa was very kind in lending me scissors to cut my packing tape as I prepared a large box for travel. Car was in great shape and staff was courteous and willing to help. Great experience for a weary traveller.

Dan Way

Frequently rent from the airport in Calgary. Last several cars have been absolutely filthy inside. Inside windshield and dash wiped with filthy, greasy rag. Almost impossible to see out against oncoming head lights. Last car had mud splashed all over back seat. Not been vacuumed in a long time. Time to switch companies.

Amelia Brown

Budget overcharged me upon return of my vehicle. Budget said my free mileage allowance was 1000km even tho the contractid 1400km. They said they will reimburse me $119 but that hasn't happened yet

Tina Berry

I rented a vehicle in Calgary, AB during winter to drive to Canmore and Banff. This requires driving in heavy winter conditions. The tires were in not in good condition for the weather, and the windshield was cracked. Both of these conditions can create serious safety concerns in winter weather. The lack of routine maintenance is astonishing. The last time I had broken window in a vehicle, I was able to have it fixed by the next day, so operating a vehicle in this condition seems completely unnecessary.

Valerie Johnston

Great service, great car options :)

Dana Green

Bad experience! Horrible customer service at this location.

Pauly Schiavone

Best rental company in YYT; great rates & always seem to have vehicles when I need them.. A++!!

D. R.

Good service made my first car rental experience painless.

Sekwan Wabasca

One star seems too high for them. Amount quoted $197 taxes included. Amount charged $251. Although our itinerary and need for winter tires was stated; the car which was not the make or model reserved had very poor traction and was dangerous to drive in even the lightest patches of dry snow. Vehicle had to be pushed over wet or packed snow. Staff were unhelpful and unconcerned with the gap between confirmed price and actual. Watch for extras.

Raphaël Gardiol

(Translated) The best thing would be to be able to rent the real model with which we find ourselves since the upgrade is fairly regular ... ;-) Super service, friendly and fast Price not given but cars of good German brands. (Original) Le top serait de pouvoir louer le modèle réel avec lequel on se retrouve vu que le surclassement est assez régulier... ;-) Super service, sympa et rapide Prix pas donné mais voitures de bonnes marques allemandes.

Nidhal Lidiraa

Very rude and aggressive approche ! I asked for an Audi but the way she responded made me feel like I was asking for the moon !

Alan Wright

Waited in line for 2 hours with around 5 groups of people in front of us. Gave up and went to Dollar and got a car in 15 minutes. Don't waste your time making a reservation.

Shikhanshu Agarwal

I booked through Costco and was in and out at the rental desk in about 10 minutes. There was no line and Victorino invited me to the counter with a big smile. His service and acumen was fantastic, he helped me get the vehicle I needed and the peace of mind to know that I would be able to fully enjoy my time in Canada.

Darren Glossop

Updated review: i would like to thank the customer service department for their prompt investigation into my concern and hence i am changing my review from 1 to 4 stars. I was promptly contacted by wade and he sorted out the issues that were on my bill. This was excellent customer support and i would like to thank budget for being caring about its customers. Below is a description of my concern and previous review "It is with great regret that i tell you this but i was not happy with your service. I booked a car online for 82 dollars and when i got my bill it was 186. The lady at the counter of calgary intl airport Ammara i believe did not explain the additional costs. She added all of the unneccessary things that i specificially mentioned i did not want. She did not communicate with me what she had done and had i not recieved a notification from my bank, i wouldnt even have known that i was charged 186 instead of the 82 that i originally had thought i'd be paying. Very dissapointed in your services."

Aaron Arnault

Everything was okay.. Except.. 1) Did not buy any Refuel Policy because we always refill our car before we return, but the closest Fuel station was more than 5kms away and the one within 5km is CanadaPass (u will need a pass to refill here). We returned the car with fuel slightly more than the halfway line, and the person who collected the car say they won't charge the full amount as i explained to them the petrol station issue. I checked my bank statements and got charged full. Advice: If this occurs to you, take your time and drive around the town more, or maybe even drive around the airport until its nearly empty, see the planes take off, see the different cars and people departing or arriving at the airport. Enjoy the scenery. Enjoy the remainder fuel that u still have to pay a full tank for.

Marc Duperron

Had to wait, werw told we'd have ro pay more for a car with snow tires. The car was great, though.

sandhar7

Worst experience ever. Booked a van 2 months in advance to accommodate my family of 6. After checking in we were told to sit and wait for the van. 45 min later I had to ask for an update. Only at this point did they tell me, they did not have a vehicle, and that they were trying to find one. They never did find one. I had to rent a smaller vehicle from their competitor. It cost me an additional $200, which budget refused to pay for. I will never use Budget again.

Kevin Meehan

The car was bit smelly. A more proper clean up and some car freshener would be better

Pierre Shortliffe

I rented a car here for an entire week a few months ago. the car was returned in pristine condition. a month later I notice a 250$ charge on my corporate Amex. no notice of this debit was given to me. No phone call, no email, just a charge. I called the location directly to inquire about the charge and left 5 voicemails as no one would answer the phone. None of my voicemails were returned. I finally called the 1800 number and was treated very rudely by the agent on the phone. I was told that this was a cleaning fee. I was sent a photo of what appear to be salt stains on the carpet. it was not even snowing when I rented the car. needless to say this location is run by unscrupulous gangsters that will charge your card without your approval for whatever amount they see fit. As the director of IT for an international company I can honestly say that my department will never use a budget car again. Ever. I will also tirelessly propagate my experience with budget to every professional I know. BEWARE DO NOT RENT FROM THESE CROOKS.

Richard Zurawski

I reserved a full size car..needed winter tires for traveling to BC as it is required on the hiway.. tried to put me in an Elantra.. I am 6 ft 7 and 275 lbs.. didn't fit.. only car with winter tires.. was told the Santa Fa was 40 dollars a day.. yeah on top of the reg rate. So I found out afterwards.. my 160 rental turned into 355..

Erin Barnes

Great experience. Easy access to the car, friendly staff and couldn't beat the price. I highly recommend Budget at Calgary.

Rachel Crissy

Excellent service. Have been at the rental location three times in the last year. My vehicle has always been ready and I cruise out of there.

Manjot Kaur

They went up and beyond for customer service. Clean, efficient, and friendly.

Vaughn Bender

Budget car rentals at YYC is my go to car supplier when in Calgary, 12 to 18 times per year.

Natalie Kucer

This was my first travel experience, let along car rental, during COVID. Firstly, I found the staff to be accommodating, respectful, and friendly. Special shout out to the exception customer service delivered to me from Ron at Trudeau airport in Montreal when I was picking up the car, and then again to Angela and Edwin at the drop off point at 49th street garage in Manhattan, NYC. Please share this review with them, and their managers! They were really great. Secondly, I was really satisfied with the car's level of cleanliness. All around great experience! Thank you Budget, Ron, Angela, and Edwin.

Omer Lev-Ron

Awesome staff!

Banana Belt

It was very busy and Travellers were getting frustrated from waiting and not always the nicest - but the woman working kept on going with speed and a great attitude she's why I gave a good score. Also I understand being understaffed is not necessarily the company's fault

Tom Nelson

We showed up late at night about 20 minutes prior to closing time. We had rented a Chevy Malibu. A discussion about directions came up, as we are from the US and our phone data for maps did not beyond wifi. Victorino, a man of Philippine ethnicity, decided to offer us a free upgrade to a new Dodge Ram 2500 4x4 pickup truck because he believed it had a GPS built in to it. We thought it was required of him to help, but the encouraging part was that he saw the need and wanted to meet it without exploiting it or trying to take the opportunity to up-sale us. The general impression was care and that's encouraging in life in general when people do what they can to help without trying to get something for it.

In Kim

Great car good service..always good value for money

rulinghabs

Best pricing I could find. Rented a BMW 328i. Ease of getting the car and dropping it off was great. This was the second time this year I rented a car for a whole week. Will look to them again the next time

Audrey S

(Translated) 40 min to pick up a car when you have a large appointment. Alamo next door allows a car take in 15 minutes maximum at least that's what I always had. I wanted to test once, not two !! (Original) 40 min pour récupérer une voiture quand vous avez un rendez vous prévoyez large. Alamo à côté permet une prise de voiture en 15 min grand maximum du moins c’est ce que j’ai toujours eu. J’ai voulu testé une fois, pas deux !!

Sam Singh

Terrible experience. The agent at the desk wasn’t a great service oriented professional. Very direct with us. Had a booking. Told us there are no cars. We have to wait 20-25 mins. Waited more than 1.5 hours. He also told us to rent from Enterprise next time. They have attitudes at the budget/Avis counter. He also told us they have 400 bookings and only 300 cars. So much for making my meeting. Gave myself an extra 2 hours. Not going to make it. A taxi would have been a better option.

Jadeon Rathgeber

Great experience, Gorsa was very quick and helpful.It was a pleasure dealing with everyone. thank you!!

Heaxz

The worst experience I had deal with a car rental company, the only staff working there was so not helpful and impatient, giving me the most disgusting face that I would throw up even now I can think of, I don’t have any more words to speak, what the heck with your service and customer service?? Guys do not! Do not choose this company!

Sangeetha K

Because I had a fast break account, you don't go through the rates etc. You think fast break is a good thing, until you get stung with a bill of $8500 for a 19 day rental, yes 8.5k. And the fact that I had fast break, due to COVID I still had to go to the desk, but the rep didn't bother to advise me of the obscene price gouge, the only had me sign for the car condition, not the rates, otherwise I would have picked up on it. The booking was made by a travel agent for the price charged, as we are a busy service company, we have never had to second guess bookings till now. If this location would have been honorable p, they would have pointed this out at collection, but that never happened. This location is privately owned, so they can charge what they want, and it's the same For Calgary airport Avis. That being said, upon my initial request to Corporate Budget, they advised that the rental should have been no more than $2500, however they did absolutely nothing to assist in resolving this injustice. Budget head office, offered me a 30% refund, then changed their mind when they realized Calgary Airport Budget and Avis are licensed locations so basically they can charge what they like without any recourse whatsoever I have since Canceled my Fastbreak and will not be using Budget or Avis anymore. Especially the Calgary airport location.

Frank L

Terrible office. Tried to call a thousand times and never got answered. Left messages and never returned any phone call.

Erica Taoutel

(Translated) No service !!! I had to wait 2 hours at the airport to get a car rented in advance knowing that we had to queue for 1h15 to get to the counter! The staff does not even bother to apologize for the delay and the nullity of the service !!! When we call to make a complaint to the customer service, the answer is "it's normal during the summer". Poor !! (Original) Service nul !!! J'ai dû attendre 2h à l'aéroport pour prendre une voiture louée à l'avance sachant qu'il fallait faire la queue pendant 1h15 pour arriver au comptoir ! Le personnel ne prend même pas la peine de s'excuser pour le retard et la nullité du service!!! Quand on appelle pour faire une plainte au service à la clientèle, la réponse est "c'est normal durant l'été". Médiocre !!

Om Srivastav

Gorsa gave exceptional service out in the lot, going out of his way to help me swap vehicles, and Gia and Karim were amazing at the counter. By far the most outstanding budget experience yet, thank you all for working so diligently to give outstanding customer service!

Farah Ali

Why so many 1 stars? I had the perfect rental experience here. Got a free upgrade, brand new car (not more than a dozen miles on it), in and out in under 5 minutes, courteous employees. I will recommend this location of Budget to anyone without a second thought.

Adam Mira

(Translated) The front desk person is aggressive and does not provide assistance to customers. (Original) La personne qui travaille à l'accueil est agressive et ne fournit aucune aide aux clients.

Mike nfs player

This rental event took place in the Summer of 2018. (中文評論請看下一章) We reserved for a full-size car because we knew we will need the space to carry all the baby items for our 14 months son plus 3 adults and their personal belongings. We didn’t mind paying a bit more for a bigger sized car, our reservation voucher stated our vehicle will be the type Chevy Impala or similar. When arriving at the Budget counter in Calgary airport we were provided with a car named Elantra. I reaffirmed with the lady at the counter if this is full size car, she replied “yes it is”. As we got to the car, judging from the exterior form, it was difficult for us to admit this is a full size car. Quick search through Hyundai’s website I realized Elantra is a compact vehicle. I went back to the counter and told the receptionist what we noticed and she told me again it is a full-size car according to their policy. So I asked her what do you consider as full-size cars, she verbally listed out a few other vehicles including this one. I told her my voucher shows the vehicle I’ve booked is Chevy Impala or similar and she said she doesn’t have the keys for those (which means the vehicle is not available?). She then suggested I upgrade to a Grand Cherokee for extra $20 a day if I needed the extra space. I thought about it but refused thinking why I have to get nailed for extra charges when the vehicle I’ve reserved is not available? Because we were really pressing for time and my son and others were waiting for me in the parkade I walked away from the counter accepted the fact that this is what we are getting. As we were loading our stuffs into the vehicle we quickly realized the 1 full and 2 medium sized luggages along with a stroller will not fit into this car. At this point I was extremely infuriated with the whole situation. I started looking around the parkade and noticed 2 Budget Chevy Impala, 1 Ford Fusion right across from us and a Chevy Malibu next to us. I made a note of their stall numbers and went back to the counter demanding for an answer why these vehicles were not offered to us but yet they are in the parkade. The lady (now a different receptionist) went to the cabinet and tried to look for keys for these stall numbers and she still couldn’t find them. She then took off without saying anything, I was pretty sure she was going to this little booth in the parkade to look for keys. By the time she returns she had a hand full of keys and told me couldn’t find key for the Ford Fusion but can offer Chevy Malibu in exchange. At this time I as long it’s a bigger car than what we currently have I didn’t really care what brand what model it is. I took the key, signed some paper and off we went. The whole ordeal wasted over an hour, in the end we got a bigger car but why do we have to put extra effort to prove they were wrong? If the full-size car we reserved was indeed not available, we should be provided with an honest answer and given a discount to go one size down, this is understandable. Instead we were untruthfully informed and treated. The atmosphere of the entire trip was a wash-down because of it. The thought “how will they nail us when returning the car?” was always on my mind every moment we had the car. But to be fair, the return process was painless. One other note, as I was waiting for the receptionist to return from her trip fetching the keys I noticed a couple beside me who were just getting ready to go. We got to our vehicles pretty much at the same time and noticed they drove off in a white Chevy Impala parked right across from us. This was the same receptionist who told me she didn’t have the key to an Impala. Not sure how to make out of this… discrimination? The take away from all this is, know the types of cars under the category you have reserved, know them well (listed in their website). Never settle for anything less, or ask for lower rate if you’re willing to accept for a smaller vehicle.

brian morvan

Showed up at 9:45 AM to pick up our car, only to queue for over a half-hour. All the other agencies at YYC were properly staffed and without queues; Budget had one agent (later, a second showed up). Reserving in advance only to queue to pickup the vehicle is stealing from Peter to feed Paul. Thanks for nothing, Budget.

EKC Homestay

Great friendly staff and fast track is so perfect and easy

E Ko

Had a great experience with Budget car rental Calgary, airport. They accomodated me very efficiently, offered better car choice on pickup day( without extra charge) and had a prompt reply in customer service and admin contact. Was very pleased above all else in their honesty, since I left my tablet in their car rental. I had to call them day after and was delivered to me in same day ( i paid the courier fee, of course because they had to deliver it from calgary to winnipeg!) 5 star rating for their pleased service!!!

Tariq Abu Jbara

The most horrible customer experience I have ever had with a rental company. I called this past Tuesday cause I had summer tires on and it was snowing and I was concerned about my safety. The budget customer care simply said it’s not their problem and hung up on me, not once but twice. Worst customer service ever. My whole company won’t be renting from budget for sure. You need to train your people to treat their customer with the utmost respect and put customers’ safety as a priority. I am never renting a car from budget again.

Daniel Alvarenga

If i could give 0 I WOULD!! Front desk lady is rude as hell, definitely needs customer service coaching. Idc how bad of a day you had, welcome to the club. She basically said I was lying when I claimed that they promised me a certain make and model of car at that time. On their website it doesn’t say ANYWHERE that they don’t rent to “permis probatoire”. Overall terrible and cold customer service. No compassion just an angry Karen. Poor communication skills. Terrible people. Spend some more dollars and go elsewhere.

Lynne Hannay

The staff at the desk helping rent you the car are amazing, the return was easy. Too bad I forgot my jacket in back seat of car. It's been 3 weeks and I still have not heard back form the lost and found person. Multiple calls, voicemails and still nothing. Worst after care service ever.

Lori Werklund

Terrible experince will never go back!!!! I was lyed to multiple times!!!! Reading through the reviews excuse after excuse !!! Last time i was in calgary i had to turn around 200kms into my trip because the tires were insafe watch out for this operation Calgary, Red Derer and Banff !!!

Mark Anderson

We booked our car for 9 pm online and arrived at the kiosk at 9h20. The car was not ready until nearly 10 pm... not ideal after along flight and a long drive ahead.

xiaojian ma

(Translated) location, service, price are good (Original) location，服务，价格都不错

단풍국이안이

I normally rent from Enterprise but I forgot to book my car until a couple days before my arrival and by that time no cars were available so the next lowest priced option was Budget. I have been renting a car from this airport every other weekend for the past year and a half and usually rent from thursday morning until sunday night. My previous rental from enterprise cost me $70 dollars all in. Budget quoted me just over 200 for the same time period with a similar size vehicle. As I was picking up my car the woman at the desk suggested I get a vehicle with winter tires. There was no snow in the forecast and being from Fort McMurray I really didnt care if it had them or not. She insisted that I have them so I am like whatever. There was no mention of any additional charge for the tires. As I am signing I noticed the amount now due for the rental was $275. I figured maybe this was just a security deposit or something and I would sort out when I return the car. Upon my return I tell the staff member that there must be a mistake as I was quoted just over $200 when I booked. She is looking and looking and then she said oh you got winter tires. That is an additonal $15 dollars a day! Im like oh :( So ya budget $275 instead of $70. Who would you rent from? P.S. Enterprise cars are equipped with winter tires at no additional charge.

Jordan Penedo

Reserved the car more than a month ahead, only to be told to wait an extra hour even if our flight was delayed by 3 hours. Actually worst customer service ever, guy at the counter talked to me the entire time with his face mask down to his chin. Offered no explanation for delays, did not answer my questions when I asked if it was a supply issue vs personnel shortage. Simply told me to look at the sign saying there will be 1-hour delays and to “open my mind”. He even gaslighted me by telling me I was being selfish (he was comparing me to another customer who had been waiting there longer, although after discussing with them we found out their reservation was much later). As I’m writing this review, it’s been 1 hour and 20 minutes and still no car. Whoever his manager is - please hold him accountable for this type of behaviour.

Howard Batman Thornton

People at the desk were pleasant, no problem there. However they were aware that we would be arriving at 1230. Proceeded to wait an hour to have the car ready, said that it was being cleaned. When we received the car there were greasy finger prints all over windows. This does not seem to be an efficient system. I’m sorry but customers should not have to start their vacation by waiting an hour at the airport

Gursher singh

Excellent experience, rented a car for one day for business in Calgary. Pick up was quick and easy, as was drop off. Staff was extremely friendly. SUV we rented was fully loaded, clean and just what we required. I was so pleased that I rented a car that same weekend to drive to Lake Louise, I was even able to pick up the car at one location downtown and return it to the airport. So convenient!

Tori L

With the covid19 going on, if you return car, they will charge you $350 to clean it, be aware, they will also send you to collection if you disagree with the. am already suing them about this practice

Lydie Louvel

(Translated) I waited over an hour to get my car. I reserved it for 9am and got it at 11am !!! I arrived a little late so I expected the car to be ready when I arrived ... Luckily, I received a $ 50 coupon for the delay so it compensates for the delay. I do not recommend this place if you are in a hurry! (Original) J'ai attendu plus d'une heure pour obtenir ma voiture. Je l'avais réservé pour 9h et je l'ai obtenu à 11h!!! Je suis arrivée un peu en retard donc je m'attendais à ce que l'auto soit déjà prête à mon arrivée... Heuresement, j'ai reçu un coupon de 50$ pour le retard donc ca compense le retard. Je ne recommande pas cet endroit si vous êtes pressé !

eslam Elfiky

Totally unpleasant experience. The girl on the counter was very angry for some reason, rude, little racist too.

Anita Egervary

(Translated) Quality service and best price (Original) Service de qualité et meilleur prix

Marti Harder

As a fastbreak customer I was very happy with how quick it got the vehicle after I landed in Calgary and I could continue with my day. Car was clean, great value for the money, however at the time of drop off there was nobody available for almost 10 minutes which doesn't seem like a long time but when you have to make your flight in time every minute matters.

Nathalie Combes

(Translated) Arrival at 8 p.m. and still in the queue for the car which is however already reserved and paid for. After a while, the lack of staff greatly affects customer satisfaction !!! Lamentable ... (Original) Arrivée à 20h et toujours dans la file d'attente pour la voiture qui est pourtant déjà réservée et payée. Au bout d'un moment, le manque d'effectifs nuit fortement à la satisfaction client !!! Lamentable ...

Maharshi Pathak

Friendly staff and reasonable rates.. Had to wait for 5 minutes for them to bring more cars in from another location, but then they gave us a complimentary upgrade to a SUV instead of our midsized car! It was very clean and well maintained also.

Frances Klatzel

I booked thru expedia coz its only 26$ per day, when i picked up the car agent told me they need to hold 400$ on my credit card, after return the car i have to call budget in calgary airport why they havent realease the money they hold on my cc. They said my total bill is 548$ coz the insurance is 30$ per day plus plus plus plus.. lier and the agent who assist me should get fired right away. Calagary airport budget rental you are sharks. I enjoyed my vacation in calgary and love the people there except for the employee who for budget in the airport.

Robert Nicolas

(Translated) Very good reception, vehicle in very good condition and a very good price (Original) Très bon accueil, véhicule en très bon état et un tarif très correct

Tim Brydges

I am not satisfied with my Budget experience. In my confirmation reservation, the estimated total was different (30% less) from the one they gave me at the rental place. When I inquired about it, they said they will speak to the manager the following day and to check on my return. When I returned the car I asked and the person was unable to explain the difference, ended up saying that it was the price without taxes (which is not correct, they are different numbers). I am left with the feeling that I was overcharged inappropriately, but since I was in a bit of a rush I couldn't straitened things up. Overall not great. Thinking about complaining through the consumer office.

Pablo B

This is the first time ever I am given a rental car with a broken windshield ! And of course the lady at the counter said that this was the only vehicule available (which is surprising considering this is an airport location with several cars available). Definitely my last time with Budget.

ROB SAYS

Vehicle was what we were looking for, small compact car. Customer service was ok, small line up and only one staff working the counter. Other than that it was an ok experience. Price was fair for amount of time we had the rental for.

Blair Little

Service was friendly and efficient, car was excellent & price was fair. Highly recommended.

Pejman Hashemibakhtiar

Most terrible thing happened to me and a couple of people who had been there on our pick-up time! I had a reservation at 5 pm, Thursday. They called me from the branch and confirmed my reservation at 4 pm and I made it clear that I will be there 15-10 minutes to 5 there to pick my car up. I got there at very mentioned time, and no one was at branch!!! The branch was already closed and there were people to pick their car up too! All of us waited in the cold outside of the branch and finally, all of my trip plan was blown up! Worst experience ever! Never gonna try budget again.

Curtis Smith

When I do most things online, my concern is that they'll actually be done right once it's time to pick up/receive my order. Not only that, but this reservation was done through a 3rd party (my discount received through being a USAA member). I was PLEASANTLY surprised to check in at the counter and have ZERO issues with my rental. And after a long (and early morning) flight from Dallas, TX to Montreal, Canada, it was great to arrive at the counter and quickly receive my rental. Kudos!

John LaVere

Friendly and quick service on arrival. Even faster at drop off! Great rate offered on the rental car with Budget when I booked my flight with Air Canada.

David Nguyen

(Translated) ABSOLUTELY AVOID !!! I was renting a car for 1 day from Budget YUL. The initial price when booking was $ 70. When the day came to pick up the car, they charged me additional costs for insurance, cleaning, parking at the airport ... total $ 172 ... for 1 DAY. The next day, I come back to return the car, since there was no employee available at the Budget counter, an employee of the rental center at the airport asked me to simply leave the keys in the "Dropbox", what I have done. 3 days later, I see a transaction go through my credit card: $ 365 Budget rental !!! They charged me with late fees plus 1 day rental for their MISTAKE !!! I am currently in negotiations with Budget's head office in the USA to reimburse my excess money. (Original) À ÉVITER ABSOLUMENT!!! J'ai été louer une voiture pour 1 jour chez Budget YUL. Le prix initital lors de la réservation était de 70$. Le jour venu pour aller récupérer la voiture, ils m'ont chargé des frais supplémentaire pour assurance, nettoyage, stationnement à l'aéroport...total 172$...pour 1 JOUR. Le lendemain, je reviens pour remettre la voiture, puisqu'il n'y avait aucun employé disponible au comptoir Budget, un employé du centre de location de l'aéroport m'a demandé de tout simplement laisser les clés dans le "Dropbox", ce que j'ai fait. 3 jours plus tard, je vois une transaction passer sur ma carte de crédit : 365$ location Budget!!! Ils m'ont chargé des frais de retard plus 1 jour de location pour ce qui était de LEUR FAUTE!!! Je suis présentement en négociation avec le siège sociale de Budget au USA pour qu'ils remboursent mon argent perçu en trop.

meunier laurent

(Translated) We were 16 for a stay that took us from Quebec to Montreal via Boston, New York and Philadelphia and we were lucky enough to rent 3 beautiful "Suburban" for a trip that was perfect ... The only small, all the shadows on the board were the very long wait to pick up our vehicles, but it was a Sunday night in mid-August at the Eliott Trudeau airport ... so that can be explained. For the rest our "SUB" were clean, comfortable, adapted .... perfect and the agents who accompanied us for each of our steps have been as Professional as Courtois, Competent and NICE ... and to be passed to another Montreal renter in 2018, I can tell you that this was not the case .. !!! Thanks to the guys from BUDGET and we'll come back to your place! (Original) Nous étions 16 pour un séjour qui nous emmené de Québec à Montréal en passant par Boston, New-York et Philadelphie et nous avons eu la chance de louer 3 magnifiques "Suburban" pour un périple qui aura été parfait... La seule petite, toute petite ombre au tableau aura été l'attente très longue pour récupérer nos véhicules, mais c'était un dimanche soir à la mi-août à l'aéroport Eliott Trudeau.... donc ça peut s'expliquer.!! Pour le reste nos "SUB" étaient propres, confortables, adaptés....parfaits et les agents qui nous ont accompagnés pour chacune de nos démarches auront été aussi Professionnels que Courtois, Compétents et AGRÉABLES... et pour être passé chez un autre loueur de Montréal en 2018, je peux vous dire que cela n'avait pas été le cas..!!! Merci aux gars de BUDGET et on reviendra chez vous.!

Dustin Beard

I rented an intermediate car for a day but I got a VW teagan(SUV) that was so good to drive with no additional charge. I really appreciate it! Thank you very much!

Dave Lyons

Courteous, helpful and honest. Recommended.

Freddie Beaubien

Great experinece, great service , great cars!!!

Farid Krimi

(Translated) The service is disgusting, the staff unpleasant, they do not understand the need of the customer ..... I was 8 minutes late because the agent on the return was busy with the customer arrived before me! They charged me a penalty when I made a claim their final answer was: it's not our problem (Original) Le service est détestable, le personnel désagréable , ils ne comprennent pas les besoin du client ..... J'ai eu 8 minutes de retard car l'agent au retour était occupé avec le client arrivé avant moi ! Ils m'ont fait payer une pénalité quand j'ai fait une réclamation leur réponse finale était : ce n'est pas notre problème

Ashley Dyal

DO NOT BOOK!! They did not give us our car, made us wait an hour, tried to charge us a million other costs even though we paid $80 for insurance beforehand. Stay away

Santiago Castro

Fast service and brand new car, however it was missing floor mats.

Elliott Horner

A friend had called in to book a car for a road trip..there purpose of the call was to box a minivan with all wheel drive and snow tires. The agent assured us that the all wheel drive would be noted on the account..we arrived in Calgary to pick up the van and we were told there was no note on the file and an all wheel drive van would not be available. Also, if we wanted snow tires it would be extra to the existing booking!! Our rep told us they could not honor the booking and recommended we shop around for better deals. Of course same day rental cost was terrible from other companies. At the end of the day, we go a Santa Fe with all wheel drive and snow tires at the same cost. However, the intial customer service was terrible and the 4 of us (plus snowboards and skiis) has to cram into the Santa Fe..

Stacey Silva

When I arrived in Calgary to pick up car the customer service girl was rude. very low spoken i had said Pardon quite a few times. She didn't tell me where to go just go thru those doors. Nothing was discussed. I felt like she was trying to get rid of me fast but yet there was nobody else in line. Winter driving tires were not discussed as she knew I was going to BC. Therefore I could not drive the rental car for 4 days while in BC as it is manditory to have winter tires on the car!!!

Dustin Mcfadden

I had a very bad experience renting from this company. I was involved in an accident when a truck drove into my car and damaged the side of my car. I informed the company that it was not my fault and provided them with the police report and photographic evidences showing the damage to my car and orientation of the truck ( the front wheel steered towards my side and the truck occupying a portion of my lane) which crashed into mine. Despite the evidences, I was still charged a fee of C$500 although I was not the cause of the accident. I wrote to Mr. Dallas Henderson to carry out an investigation based on the facts I provided him and do a review but received no reply despite repeated reminders. So much for customer service keeping customers in the dark.

Emilie Robichaud

Overall our experience was okay. I was extremely unimpressed with the lady at the counter when we arrived. She made me feel like it was my fault that our plane was delayed and that she had to give away someone else's car to me because we missed our pick up time. The price is not what you think. They charge you taxes and fees after you return the car which is a total crock. Then I booked with Enterprise they were upfront about it and don't hide behind the small print. Budget rentals is no longer for those on a budget. My prebook price was 757 but when I got back they slapped another 300 in taxes and fees. Never booking with Budget again. The car was clean and very nice but they all are from every company. My favourite so far is Enterprise by far. Lower prices. Better cars. Wayyyy better service.

Djouly D

Good car and customer service

Elphase Izibose

Charged more than expected due to the miss understanding of the customer care. I asked the customer care today to help, he didn’t even show like he wants to help.

Chloe Ellis

I was extremely satisfied with my Budget experience. There was no line at the check in counter; the service agent was efficient, knowledgeable and courteous (in French and English); the car (a Jetta) was exactly what I ordered (and pre paid); drop off was at 6am and the agent then was friendly and knowledgeable. The $350 deposit was back on my card within minutes! I'm really very impressed. I would recommend Budget to anyone and will rent from them again.

Brett Van Sickle

This location has really gone down hill over the last 2 years. My latest experience was not good. I always book a full size car but I was told they don't rent full sized cars anymore so I was "upgraded" to a Rogue. I disagreed, this is not an upgrade when they had more appropriate upgrades sitting there. The other issue is there was a major hail storm in Calgary and the vehicles are hail damaged but the paperwork makes no mention of the damage. I used to rave about this location when I first started flying to YYC and had some of the nicest vehicles I've been in including the Volvo S90.

Neil Quinn

Very positive experience with Budget rental. Easy pick-up, good car, good price, very easy late return. One problem was we left our brand new National Parks Passes hanging on the mirror. Wish they'd reminded us to check there since it must happen a lot this time of year.

Terry Gonzalez

Great service and very easy check in and check out. Car was in immaculate shape/very clean. Actually thought it was brand new it was so clean. Staff very helpful when we remembered we had forgotten something in car after we returned home. They found it and kept at counter for courier pickup. Very impressed with Budget Calgary Airport. Would definitely recommend.

Beverly Buck

Great experience, car was upgraded at no cost and customer service was very kind.

Bojan Mohar

I reserved compact vehicle with an impression it fits a family of five with cargo (i.e. what costco travel says from where I booked). When I found it was not enough for us, I requested an upgrade. Budget offered me an upgrade by paying $15 per day, which I agreed and paid more. However, Budget still provided me a hatchback with not enough seating and cargo space to fit five people, knowing I am looking for a bigger vehicle and paid extra to upgrade. Budget kept saying to call later to change the vehicle. I called several times and spoke with the staff, but nothing happened. Budget ruined my trip and ripped me off by paying more, but not delivering to the service. See the picture and decide is it an intermediate car and worth paying $15 per day more from compact?

Janice Overend

Slow service. It takes the woman 20 minutes per customer and there was only one. When we went up behind the only other customers in line, she rudely told us that the line starts diagonally across. Keep in mind, there are no other customers. She shut me down before i could tell her im a fast break member and there was an express line nearby. I didnt bother to correct her as there was only one other customer. We wait there and another person cuts the line. She politely talks to him and takes her time with the line cutter. We had enough, cancelled our reservation on phone while booking at another company's desk. Took less than 10 min to start a new booking and drive off with the car at the other company's desk.

Ahmed اجري

Rude owner ,he does not care to his business as he said (he said I’m the owner and the manger and I do what I want ) all that happen when I tried to increase my period for an extra week by phone but he refused and asked the amount is gonna be the double .i kept explaining how come the double if I found the same price online and I told him all what I’m asking increasing for one week instead of coming at ur place I’m doing by phone but he refused .i went back to return the car then I was verifying face to face what’s happen on the phone then he told me it’s me I talked to you yesterday I’m not gonna renew the car chores different one or rent from some were else with rudely and tough behaviour. He is an old guy 50 to 55 years old It does not mean you are the owner you deal with your clients like that .we build ur business by renting your car .you should renew you information or having a course for how you give a minimum customer service I went to rent from other budget in the same area and was completely big difference Don’t suggest that spot

Andrea Little

Customer service was great she was very friendly offer more to me and the service was great.

Manon Cadoret

(Translated) We booked 3 months in advance but once there there was no more car of the requested range, they offered to upgrade us, but for $ 200 more, and as we did not accept, they made us wait about 1 hour. The person who served us was doing really bad customer service, not even a smile. (Original) Nous avons réservé 3 mois à l'avance mais une fois sur place il n'y avait plus de voiture de la gamme demandée, il ont proposé de nous surclasser, mais pour 200$ de plus, et comme nous n'avons pas accepté, ils nous ont fait attendre environ 1 heure. La personne qui nous a servi faisait vraiment un mauvais service à la clientèle, pas même un sourire.

Marie-Chantal Côté

(Translated) Excellant! I recommend them to you! Attentive service. (Original) Excellant ! Je vous les recommandes ! Service attentionné.

Patrick Farley

First time ever renting a car. Great experience, excellent customer service and employees. Clean, fast peppy little car. Was a fabulous experience over all, will definitely rent a car again!

Jad Adaimi

Horrible airport pick up experience Staff are rude and sell you things like all rental companies but in a sly and indirect way Wait was super long and the lady that helped us was a pure nightmare Car was clean and new

Lou m

(Translated) Very good and efficient! (Original) Très bien et efficace!

Rachel Vendsel

We arrived at Calgary today at 12:30 pm. When we came to the airport today and went to get our car that was prepaid for one week ago, we were met with the utmost unprofessional behaviour. At 1 pm, we were told our car was coming and to wait. It is now 2:30, and after being stalled for this long, we were notified that the car we paid for and reserved was not available. We were offered an alternative vehicle instead. I specifically searched for this vehicle and paid for it. If it is not available, I should have been notified of this in advance. Not after I wait at the location for almost 2 hours. We still have a 3 hour drive to our destination, still no response and a serious lack of communication. My trip was planned accordingly, and hour by hour. Not only am I behind on my schedule, I now do not have the car that I originally wanted and paid for - and was available when making payment. This is unacceptable behaviour from a company like this. People depend on online interactions when coming from far locations in order to make sure things are in order for trips. Your company’s horrible customer service has now been a huge inconvenience and has caused a problem that could have been easily avoided.

Dany Labrecque

If only you'd keep up with your vending machines, 3 flights in a row from Val-d'Or we haven't been given snacks nor a drink on flight. Not that I'm expecting a 1st class flight but each time there was at least a elder that's been concerned bout there diabetes

Arnab Biswas

Terrible experience with this company.Before paying the insurance, make sure that it covers all u need. Possible that u don’t need to pay for it...NEVER will use this comp. again. ????????

C Renaissanceman

Picking up the rental vehicle at 6 o’clock on a Sunday evening, there was over one hour wait in line. The return process one week later went much more smoothly. A bit difficult for an English speaker to navigate this entire rental process regarding pick up and returns.

Rob Taylor

Upon returning my car in September I was met by a very grumpy and unhelpful fellow who directed me inside. Inside the woman behind the counter was very curt and rude when I asked for a printed receipt. Maybe she should get a job she's good at or likes!

HHH

only one clerk on the desk. long line up. the customers at the desk did not have their reservation in order and spent a considerable amount of time looking for it. the clerk should have moved them aside and served the rest of the line while they got their affairs in order. View the video footage from roughly 13:00 on Saturday oct 17

csanoop m

I rent from this location ever other week. Year round. I am always greeted with a smile and a nice to see you again. Cars are clean and nonsmoking. Staff is very helpful and quick to get you on your way.

Pascal Dumont

(Translated) Good vehicle, cheaper than elsewhere. Routine service on departure, excellent on arrival. I would take them back. (Original) Bon véhicule, moins cher qu'ailleurs. Service courant au départ, excellent à l'arrivée. Je les reprendrais.

richard michaud

This was the best experience I have ever had with a rental car company. The service from employees and the vehicle itself were both outstanding. Pick up and drop off were a breeze. Delta was terrible and my flight was a day late, I was worried that it would mess up my vehicle reservation but Budget took care of me.

Tim M

Good experience. The waiting time is a bit long though.

Alexis creeps

(Translated) Impossible to rent a car despite a prior reservation. Terrible service. He kicked us out because of a credit card problem when the card was fully functional. No support during a problem, we push you to the exit. To avoid ! (Original) Impossible de louer une voiture malgré une réservation préalable. Service horrible. Il nous a jeté dehors à cause d'un problème de carte de crédit alors que la carte est entièrement fonctionnelle. Aucun accompagnement lors d'un problème, on te pousse vers la sortie. À éviter !

mohammed abdul rizwan khan

We booked our reservation online and was told we would get a Subaru Impreza a full size vehicle for $300 for the week. When we got to the counter she said we were getting a nissian Versa, which is super small. Then we had to pay an extra $15 per day for a small SUV qashqai.Which is fine but she said they didn’t have Imprezas so why does the website have it on there. Also she said it comes with winter tires and it doesn’t! So she lied to us It’s not hard to figure out so I’m not sure why they would mislead us. The main issue I have was the car was dirty. The windows weren’t cleaned you could see circles from other peoples gps / phone holders. There was sticky coffee spills everywhere. The rear view mirror was gross. Can’t really see from the photo. I work for a rental car company in Ontario and I wouldn’t give a car out like that. Specially paying $500 for the week for a car should be spotless.

Delwin Chowhan

They really deploy all the tricks to add as many expenses as possible to your online booking. This is a dishonest company

Richard Doherty

I needed a car to carry 6 plus luggage, and the on-line description told me all I needed to know. I got a Chrysler Town and Country, and it was comfortable for all. I wasn't happy about the road sense of the steering or the non-linear response of the throttle, but that wasn't Budget's fault at all. The agent floored me with his efficiency! Usually you are reading, initialling and re-reading for what seems like about a half an hour. This person responded to my questions about extra coverage and gas plans with clear explanations, and, at my request, recommendations. We were out of there and on the road in what had to be about five minutes. He also handled looking up whether my AOPA membership carried any discount. It did. They sent me a "free day" rental opportunity, and I intend to use it soon.

MouthStuff

We had s good deal

Emerson Willer

Even i booked beforehand ..had to wait for an hour already and i am still waiting while i am writing this .. and lady has no answer yet how much i have to wait .. very much disappointing

JOHNSTON Sean

(Translated) Unpleasant staff who wanted to pay extra to upgrade our vehicle because it was too small for my wife and me and our luggage. We refused and we discover that finally the model we ordered was unavailable. We end up with a vehicle "of a higher category" without paying extra. The lady at the counter was rude and unkind. (Original) Personnel désagréable et qui voulait nous faire payé un supplément pour upgrader notre véhicule car celui-ci était trop petit pour ma conjointe et moi et nos baggages. Nous refusions et on découvre que finalement le modèle que nous avions commandé était indisponible. On se retrouve avec un véhicule "d'une catégorie supérieur" sans avoir payé de supplément. La demoiselle au comptoir était désagréable et mal honnête.

mauro mancini

They did not have my economy car I rented so upgraded to a jeep nice just cost more in gas

Abhishek Kalla

I had the same experience as another reviewer. I booked a full size car for myself and 3 friends with luggage. When I arrived, the woman behind the counter said that my Hyundai Elantra is all ready. Now, in my world, the Elantra is not full size. The woman behind the counter offered me an upgrade to an SUV for $50 more per day, and explained to me that the Elantra is their version of a full-size car. I looked up my reservation and it indicated ‘Chevrolet impala or similar’. The Elantra is nothing like the Impala! I attempted to negotiate, but they were completely inflexible. I decided to pop over to Alamo and ask if they had any full size cars. Happily they did, and it was actually cheaper than the one I rented with Budget. I will never reserve with Budget again, and if you would like to get what you pay for, I would suggest you don’t either. They are only getting one star because I couldn’t put zero.

Jean-Francois Nadeau

excellent service and excellent car.

Leo Iglesias

Great professionalism of the representatives. Easy check in and easy to obtain the car and drop it off.

George Onofrei

Great service Staff went above and beyond to make our rental experience as enjoyable as possible. Thank you!

Brent Warner

I always rent from Budget at the Calgary airport and have been very pleased with the service I receive. The staff are courteous and efficient. They make every effort to provide me with quick service and the cars are always clean and surpass my needs! On my most recent trip which was April 24th I was provided with a free upgrade to a luxury vehicle for the compact price I had reserved! Staff also suggested I register for Fastbreak service which has expediated the rental process!! Highly recommend Budget and this location!

Daniel

Please save your self some time and money. And there nonsense... Let's just say. Very unreliable. Bad service. Dont have records of our car booked. Showed them the prove. A hard and soft copy of reservation and still nothing. Writing this while waiting on them to figure it out. Actually they walked away. Not sure. So dumb. Ahhh... Ended up paying double and more then my reserve car. This is so stupid. Especially at the airport. I mean u would think they would be more reliable and accurate but nope.

Mihajlo “Mika” Ćurčić

2h wait, Saturday 8 45am.

Al Bates

I use this facility on a regular bases for business, almost weekly and the staff are always welcoming and helpful, the picking up the car is super fast and leaving it easy! Great place to rent a car in Calgary

Pardy house

I usually only write a review after stellar service or just feeling ripped off. Unfortunately, in this one it is the latter. First things first, I had to pay extra for a premium car although having booked economy class. After bringing it back 1hr late, I was charged for a full day. Bringing it back with MORE gas than there was orginally, $33. I was suppose to notify them that the tank was not full when I took it... Online booking subtotal : $50, Was suppose to pay: $139, Charged : $250. Manger bringing it down to :$183 = " customer service" . Thanks!

Dana Willis

Customer service was neither friendly nor helpful. I arrived 20 minutes early but was nearly an hour late by the time I actually got my car. There were only 2 people working a 9 am on a Friday with a 15+ person line up. After waiting over 40 minutes to be helped, I was told that's just the way it is & they wouldn't do anything about it. Fast forward to the car... I booked 2 months in advance, paid for a full size, was billed for a full size on the final invoice. But received a smaller, mid size car. The car was also poorly cleaned. The Windows were filthy & the interior needed a vacuum & a dusting. Overall I'd say I'm thoroughly unimpressed with my experience at this location & wouldn't recommend them to anyone.

Annesah Hussain

Fast service great price and awesome staff...

Hannah ALDAY

Mercy was the agent that checked me in. Her customer service was outstanding. You are lucky to have her on your team!!!

Bradley Froggatt

The car was fine but the customer service both at the desk and on return was unfriendly. Had to wait almost an hour for the car after the pickup time. Tried to upsell insurance over what is covered by personal insurance.

Lorina Rigaux

Poor customer service.

Mitto Salem

I did compare every car rental companies at the airport, budget has the best value, and overall I like it, the service is ok, and I quite like the pre-paid gas, so that I don't have to full fill the gas.

Noa Hacohen

This place is brutal. We rented a car seat and the only seat they had, it would not protect a stuffed animal in a crash. The car was a piece of garbage that looked as it had been sitting on a golf driving range for practice. Service was slow. Spend more and go With a better company.

Josh Salloum

They arent open 24 hours. Closed from 1am to 6am. Few instructions on how to drop your keys/forms off. Rude customer service. "Theres nothing to be frustrated about if you dont let it" Needless to say, never gonna rent from you again.

Josh Salloum

They arent open 24 hours. Closed from 1am to 6am. Few instructions on how to drop your keys/forms off. Rude customer service. "Theres nothing to be frustrated about if you dont let it" Needless to say, never gonna rent from you again.

Cas N (Costar)

Great customer service amazing staff at Montréal-Pierre Elliott Trudeau International Airport

Addie L

Everyone is currently waiting for over an hour cause they don’t have any cars

Mark Sawchuk

Recommended.

Caroline Fortin

(Translated) Terrible experience. First and last reservation with this company. Wait 45 minutes to see an employee. Booked a car for 4:00 pm no car available more than two hours of waiting to get a car. Rude staff. (Original) Expérience épouvantable. Première et dernière réservation avec cette compagnie. Attendre 45 minutes pour voir un employé. Réservé une voiture pour 16:00 aucune voiture disponible plus de deux heures d'attente pour avoir une voiture. Personnel désagréable.

Habib Coudsi

the quality of the cars are abominable

joe rafla

I reserved a full size Cadillac CTS luxury car and I have received a small car and when I asked y am I being downgraded they simply said that's what we have and if u do t like it don't take it when I asked for my money DIFFRENCE back they said they can't do it CZ I already paid for the car service wasn't the greatest and staff was rude

Jessie McNabb

Efficient service. Great hire car. But both keys are cabled together so we lose one we lose both! Steel cable too so unable to part them.

Christine Multidor

It was an ok and practical experience. I like there were no surprises very clear and direct expectations. I would have liked to be able to sign up for unlimited mileage but as the rep told us, it wouldn't be possible. I appreciated the candor.

lordedmon

The worst car rental service I've ever used. Not only have they the highest prices among all other companies, but they also have the poorest client service and inconvenient conditions of car usage. All compapnies allow clients to be late on 60 minutes, and budget gives you only 20 minutes, then they charge you for everything! And their manager is very rude and unpleasant to you. As an experinced car rental client, I strongly recommend you to use any other car rent company, rather than using Budget who will charge you for everything...

Aman Kalsi

Efficient, but had to wait due to vehicle shortages.

Rob Trendiak

The worst experience ever in my life. They were asking me if I want upgrade for cheaper rate, so I said sure, and they gave me a 2 seater sports car though I was holding my baby with my wife. Then I went back, they gave me 7 seater. I had to go back again to change the car. I got a ticket, then they applied $75 fee on top of it, and handed it over to collection agency without me knowing it. Worst expericence ever

Antonio Espacio

Fast, Polite and Great Car. I did my booking online and we have no problems at all. They were really effective with everything, no surprises. Nice Job!

Paul Bortoluzzi

I did not get the car or similar I initially reserved. I had to wait after my reservation time and they still didn't call me I had to go and ask for a car after I paid. They charged me gas price above regular gas price after telling me it will be cheaper this way straight up lied to my face. Customer service was the worst I ever had at the counter in the airport .When I had question about the car after getting the keys there was no one to answer my question in the garage neither at the counter.

C Yee

The in and out is super easy. The people behind the desk and out in the rental area are friendly and helpful. Usually the price is right. Given a good car.

Alain Lebeuf

(Translated) No prepaid credit card accepts (Original) Aucune carte de crédit prépayé accepte

Dean Wright

This is my recent experience for a Budget car rental booked at Calgary Airport, in Alberta Canada. (June 10-13, 2017) I did the booking online. I am very aware of all the negative comments and post about Budget Calgary on google reviews, I did send an email to customer service a week before my scheduled pick up date to confirm everything was in place. The Manager Julie responded quickly and said everything was looking ok and even clarified the insurance extras I got for peace of mind. To be honest I was very hesitant proceeding this booking, but Budgets price was very competitive. And I made the right decision. The service I got was a 10/10 I couldn't fault any along the process. The lady at the counter Aryan has the best customer skills. And much to o issues. I told the receiver to check the car to make sure everything is ok. Just do your basic part of making sure the fuel level is full, keep the receipts, take photo of the odometer and fuel tank prior to returning, and make sure you inspect the car against scratches, dents etc before you leave the premise so they can note it in their inspection receipt. I have to sincerely thanks Julie and the crew. This was an excellent experience, I couldnt fault any of their service at all. +++++++++++++++

pete mcfarlane

Terrible. You wait forever.

S Curtis

Travelling to Calgary for the first time from Miami, the staff were wonderful and helpful. The vehicle was close and easy to access.

Alexandre Pipart

(Translated) 3 hours of waiting to collect the vehicle: quite simply inadmissible! (Original) 3h d'attente pour récupérer le véhicule : tout simplement inadmissible !

Sean McEvoy

Fast and easy. Got my car, no issue. Return was quick and painless. Thanks!

Tami Edwards

It was a great amazing experience with budget car rental last week June 2019. we have booked for 5 seater SUV and we got Chevrolet Suburban 8 seater with GPS and sunroof. SUV pickup and drop was wonderful and the customer service was awesome. I highly recommend Budget rental at the airport for future bookings.

Lee Segal

No help at all. Went to the front desk and he told us to do it online and figure it out ourselves. If I could give a zero I would, but there is no option to do that. He was incredibly rude and unhelpful, His name was Victorino.

Faisal Islam

Had to wait over an hour to get a vehicle as they were waiting for returns. Didn't get what I requested, got a compact SUV Which was a gas guzzler and engine had no Power to travel in the Rockies or even pass someone on the hwy, instead of a mid size car I usually get. Should have got a discount but didn't realize size of car till after seeing it and wanted to get going on my vacation. Other rental agencies had this type of compact SUV at $30 cheaper. Even Though say they are there till late on return no one at return booth which I hate using.

Tawnya Ullenboom

Have used this agency twice this year. Book well in advance and call to confirm the day before I arrive to confirm they have my car. Both times none were available even though I arrived within 15 minutes of my stated arrival time. Was eventually given an “Upgrade” a truck Not what I wanted or asked for but the option was to wait for up to an hour for a vehicle to be returned that could be given to me. Staff can only work with what they have. My overall rating poor

Pher Pui

20 min to get a car on that day. Was charged for an upgrade that should have been free.

Allan Pudwell

This past weekend I rented a car at the Calgary Airport. This was my first time Ever renting a car. A very nice young man, by the name of Abraham, assisted me with the car rental. He took the time to show me how everything worked on the vehicle, helped me get directions set on my cell phone, and was extremely patient. He is a real big asset to Budget Rent a Car and I would just like to thank him for being so caring and for taking the time to assist a very unsure customer. He put me at ease and I am one very happy grateful customer. Thank you again Abraham!!!

Angie Dalton

Terrible experience just like many others. Save yourself the trouble, pay more and go with another brand. I rent cars four or five weeks in the year at Calgary airport, always with enterprise. They are super efficient, pleasant, and have a decent fleet of vehicles. This last time they were double the price than budget so I thought I'd give budget a try. Terrible mistake. The ladies at the front desk are clearly under pressure to sell you more stuff, and I really did not like that. They still operate with dot matrix printers, and it takes forever to get going with the rental (no email receipt obviously). Long process in the garage as well. This was winter and I needed a car with winter tires as I was heading to the mountains. This should be standard in Canada, and especially in Calgary. They wanted 25$ PER DAY for a car with winter tires, over a two week rental. Brutal. I ended up with a small SUV with all wheel drive for 20$ more per day. Sure enough, I slid and hit some snow bank around Canmore and broke a small piece of plastic on the wheel well liner. The part is worth 75-125$ online, so I thought they'll charge me 300-400$ to fix it. They charged $2000 to my credit card without even giving me a call, sending an email or letting me know about the work. They are crooks, and I should have done my research: there are multiple reports of them screwing people off with repairs. Not renting with them ever again.

Ona Owen

Rented a car for two weeks. Arrived early and was able to pick it up a few hours before my reservation (no wait), got the car I wanted (a Hyundai Elantra), paid a good rate/price (about $775 all in) and dropped it off with no problems. All in all, a great experience.

Corinna Thompson

We booked a car via online chat for this location at 12:30 am. We landed 20 minutes late and they closed the shop while hertz, Avis, and national car rentals were open. Why would you allow me to book? Thanks for nothing Budget...

Gwen Little

Budget rep showed up a full 45 minutes after advertised opening time.

luca babici

A little pricey, but convenient rental at the airport

John Ordowich

When I picked up my car the staff were very helpful and accommodating. They went out of their way to satisfy.

Ronalyn Cayco

Paid for the extra bumpers to bumper insurance to find out there is still a $ 300 deductible on a windshield and $600 replacement double the cost of any windshield shop. Some one at budget is getting rich. At Enterprise insurance is cheaper no deductible. Also the $300 deductible was not explained when I picked up the vehicle Turns out the windshield was already broken. I can’t you rent vehicles with cracked windshields, enterprise never does that. At any rate. So my business will go elsewhere. Thank you very much

Bo Huang

I just had the most disgusting experience in my life here at budget. I waited for almost one hour for the car, and the staff told me there’s no other car left and she FORCED me to upgrade the car for $10 a day. I refused and she said, ok, if you don’t want the upgrade I don’t know how long you will have to wait. I argued and said it’s not my fault that you don’t have the car I booked left and now I have to pay ?? She just said that there’s nothing she can do. So out of option I accepted and she didn’t even tell me the BMW SUV has limited range!! I had to pay extra $70 when I returned the car. Also i returned the car just a little bit below full, and I was changed another $30 for fuel. This is the worst service in the world and I will never never never come back

William COCKINS

I returned the car at 5:40am and placed keys in drop box. at 5:52 am I received an invoice for 125.97 which was correct. At 12:30pm I received a second invoice for over $2,000 which included a miscellaneous charge of $1,600 plus, and again being charged for my two day rental. I spent over 8 hours on Sunday (note Sunday was when I finally saw the 2nd emailed invoice, and charge to my credit card), and Monday morning trying to get a hold of someone in the Budget office at the Calgary airport location. Every time the call would be transferred to customer service, who were completely useless in trying to resolve the problem. When I asked to be transferred to the Calgary airport location they stated this is not possible, which I find problematic. I run an engineering firm and we always have access to everyone of our offices. In any case the gal, who said she was located in Mexico, told me to call the Calgary office number and to not press any keys on the phone and after about 45 to 60 seconds I would be connected to a human being. Well this was not the case, and the call dropped every time (I tried about 30 times). Monday morning I continued my attempts at getting this issue resolved (over charging me over $2,000 on my credit card ). I climbed the Budget customer service ladder as far as I could go in 2 hours explaining my frustration to the human on the other end of the phone, and the best they could do was tell me it would take 7 to 10 business days to resolve. This is unacceptable for a company to charge (essentially steal) over $2,000 in error and I can't speak to someone to resolve immediately. There should be a human being who talks with me, and a representative from Calgary and get to the bottom of this with one phone call (not 8 hours of my time getting nowhere and re-explaining the case multiple times). Maybe the most frustrating part of this experience was never being able to discuss with a human being at the actual location I rented the vehicle. file 32397693

Evelyne Greiner

(Translated) I appreciated the very smiling reception of your agent. I also appreciated the vehicle that was put at my disposal. Very good all along the line (Original) J'ai apprécié l'accueil très souriant de votre préposé. J'ai également apprécié le véhicule qui a été mis à ma disposition. Très bien sur toute la ligne

Analyn Aquino

After seeing all of the negative reviews, I feel compelled to share my recent pleasant experience with this Budget location. We booked several months in advance of our trip in September 2021 due to the rental car shortage currently taking place in light of the pandemic. While we reserved an economy class vehicle, we were upgraded for free to a brand new (10,000 km on odometer) SUV for no charge that included satellite radio, GPS, etc. We payed for the Loss Damage Waiver and incurred no additional charges upon return. Perhaps we got lucky, but everything went smoothly and we have no complaints. P.S - we arrived after 7:00 p.m. and the car was waiting for us. Perhaps if you have an earlier flight, you may have to wait for your vehicle as some other reviews suggest.

Peter N

Our first vehicle did not work out too sell for 6 senior citizens ( Toyota 4 Runner). Budget replaced it quickly with a Toyota Sienna and moved it to a location near our vacation condo. That, by my definition, is exceptional service!

Simeon Bland

RENT AT OWN RISK these guys rented me a bmw 328 which developed two flat tires within a few hours of leaving their lot (easy driving on smooth roads, not my fault). when i called roadside assistance they told me i had to purchase new tires myself and when i called to speak with the manager she wouldn't speak with me at all. unbelievable. RENT AT OWN RISK

Scott Pearson

There was no one at the desk when we checked in for our 9am reservation pick up. We did arrive a few minutes early, but well past 9:10 is when someone finally showed up to the desk to assist us. It was concerning as there was no sign to say they would be right back and there are two locations at the airport it seems so we almost left to find the next location as we then began to think this location was closed and we went to the wrong one. The price and vehicle was great but their customer service could use some work as once the representative did arrive, she wasn't the most courteous or helpful (she wasn't rude or anything mind you) but overall customer service could definitely use some work.

Horse Power

Amazing service by Mercy. Her customer service is like no other.

Jeff Spencer

Rented car in Calgary and they STRONGLY URGED me to get insurance and gas fill up bc if a crazy snow storm that just came through. After realizing that the snarky girl at the counter upsold us for a spiff, we had to go to the Banff office to cancel the insurance - they guys there told us that they couldn’t cancel the fill up service but if we returned the car fill, they would remove t from the bill at return. When we returned the car they REFUSED TO REFUND US!!! So budget basically STOLE a tank of gas from us! I never would have rented from them had it not been prearranged by a travel agent. This is BY FAR the worst company EVER - don’t book with the unless you enjoy being swindled.

stephanie couture

Best service! Did a previous review under Rutten Family. AGAIN, THANK YOU BUDGET!!!! i will be a returning customer 100%

Lise Giasson

(Translated) Correct service (Original) Service correct

Stephanie Pericat

(Translated) For a first car rental at budget: positive experience! Friendly welcome, information on insurance options ... small downside: it would have been nice to explain to me how the GPS works (thanks to the nice cleaning man for helping me!) And especially the icing on the sunday: a vehicle upgrade !!! At the start I rented a Mazda 2 type and I found myself driving an enticing BMW 3 series 30i ???? ... (Original) Pour une première location de voiture chez budget: expérience positive ! Accueil souriant, informations sur les options d'assurance...petit bémol: cela aurait été sympa de m'expliquer le fonctionnement du GPS ( merci au gentil monsieur du nettoyage de m'avoir aidé !) Et surtout la cerise sur le sunday: un surclassement de véhicule !!! Au départ je louais un type mazda 2 et je me retrouvais au volant d'une aguichante BMW série 3 30i ????...

Dayna Kurbis

Everything went smooth with no hiccups, the car was great. Service was friendly and quick.

Saquib Sayed

I found my entire rental process very easy. Checking in didn't take very long, which is always a plus after flying in. My car was in excellent condition - very clean on the inside with no odours (I'd rented a car in the past from a different company that had a lingering cigarette smoke smell - yuck). Dropping the car off was even easier. Friendly service!

Abdul Zahabi

The staff were pleasant but we were disappointed to arrive and find out that the online quote we had was not even close to what we would actually pay. The price basically tripled after all the extra fees and insurance. We ended up cancelling the rental car and took the Banff Airporter (highly recommend) instead.

Marcela Corzo

Made an appointment for a full sized car and have been waiting for an hour after our flight. We're offered a downgrade for the same price and they refused to give an upgrade even though SUV's were availible. Terrible customer service, and the manager was completely unorganized. Never use this company in the Calgary airport.

Family Rutten

Hands down best service i received! Car was super clean! Had some issues with the 1st car BUT the staff there was AMAZING! They fixed the problem! Gave me a new car with prompt service!! It was super busy in there but they took the time needed to help me! To the lady and gentlemen whom helped me, THANK YOU! I will be a customer to your company each time i go back to Montreal!!

volker löpenhaus

Incredible hidden fees for an upgrade. I was told an upgrade for 15 CAD per day is available. This results in additional fees (well hidden in a barely readable (bad printing and in French) new contract) which added 260 CAD to the prepaid agreement; assuming all the options I unchecked during online reservation came back in. NEVER EVER AGAIN with Budget

pierre hans

The car radio did not work properly the navigation system did not work at all. Car trip without good music its a long trip

Ni Pi

Long delay on line waiting to be served, even on a holiday. Was on queue over an hour. Severely mismanaged, even on a date like a Labour Day Weekend

Alex Scott

We rented a mid size SUV. When we arrived our vehicle had a large crack in the front window on the drivers side. They only had one other small SUV and it also had a large crack in the front window. The girl working the front said almost all of the cars have cracks or chips in the window. I requested to speak to a manager but apparently they do not have one on site or the ability to call one. They had other larger SUVs in the lot without cracks but refused to give one to us. We cancelled the reservation and had to go through Hertz. Since this was a last minute rental we paid $200 more. I asked Hertz if it was common to have cracks in the windows. His response “yes. We always get them fixed as it’s a safety issue”. I’m shocked budget would expect us to drive a car site seeing with a giant crack in the drivers window!

Jared Ralko

AVOID AT ALL COSTS! I have been renting from Budget consistently within Canada and US. They have always been my first choice until now. I've never had ANY issues until now. This was my first time renting from the YYC location. Big mistake. The guy at the front desk was not friendly and kept pushing us to upgrade and kept pushing us to purchase additional coverage for potential damages, even after we said no multiple times. Then all of the sudden I receive a "cleaning" bill of $263 two weeks after my rental.... DURING COVID! I'm disputing this claim, have yet to hear back. Super unethical and very poor customer service. I am not impressed and taking this to the BBB. DO NOT rent from this place! They did not seem honest from the get go. It is tough times for everyone right now, but they are finding creative ways to get more money from you.

K Turtlepie

Rented a Toyota Sequoia 4x4 to drive from Calgary to Banff on vacation. We were thrilled by both the car and the service. Pick up took a little long as it was over a 20 minute wait with only 2 people ahead of us in line, but everyone was polite and helpful. Return was quick and easy. Great rental experience!

Sandra Taylor

Dishonest and incorrect charges. Service was otherwise fast and vehicle good. Receiving attendant reassured me that fuel charges would be $1.35/L at the time of drop-off. Subsequently charged $2.95/L. Credit card was later charged discrepant amount from the printed invoice - unrelated to fuel charges. Difficult to trust a company that charges credit card without correct invoice.

kirstie Haddock

Sharing an experience of my parents as they couldn't figure out google reviews: "To the Management & Staff, On October 27, 2019 in the afternoon my husband and I returned our Car rental and unknowingly I left my iPad in the car. The team at your the Airport Budget called my husband Keith when they found it and that was just before we went through the security check point to board our flight home to Vancouver. Keith ran back to the rental counter to pick it up and thanked them for their service. Then we went through Security and as we were being cleared I realized I did not have my cell phone either, so Keith phoned and asked them if they could check the car again for my cell phone and of course it was there thank goodness. Feeling very upset at my carelessness I asked if they would drop my phone at the Westjet Domestic counter and one of the Managers would try and get my cell phone to the Gate where our flight was now boarding. With the above and beyond service of your staff I received my cell phone just in time. You are all amazing and I wanted to thank everyone involved in helping me out!!! We were in town for our Nephew, Robert Biddlecombe’s wedding to his beautiful fiancee and had a wonderful but busy weekend of celebrations and I was exhausted and just thinking about getting home to rest and recover. I will make sure to tell everyone we know that when visiting Calgary and you’re going to rent a car that the go to place is only BUDGET!!!! Thanks again and we will be back soon. Sincerely, Keith & Janice Biddlecombe"

Virginia Mellema

On August 10, 2019, a wonderful man named "Gorsa" helped me with my Apple Play on my Budget rental car. He was clear, helpful & magnificent. Budget should triple his salary, and elevate him to a big position!

Karam Sandhu

picked up and then dropped off the car took a combined 10 minutes. Excellent service and product Courteous staff.

aman hasan

Thrilled with our Calgary Airport Budget rental. Easy to check in, got a great rate. Very easy to return, only took a few minutes. We had to bring back the car early due to an unexpected change in our plans, expected to and would have been happy to pay the quoted rate with it being so good but they still took a chunk off due to the early return. Be using Budget for all of my car rentals !

steve alexandris

I have been renting for two years straight

Fernanda Primo

Not bad

giraffette

Great experience renting a car from this location. Courteous, and efficient staff. Will definitely be coming back to them.

New Adventurer

This was my first time renting with budget and boy what a “ride”, never again. I landed at the Calgary international airport mid September. Prior to arriving to Calgary i signed up for an intermediate sized vehicle. The car that was suggested was a “Ford Fusion” or similar. When i went to the airport the car that was given to me was a “Hyundai Elantra”. I asked the kiosk agent why was it an Elantra when the car would be the size of a Ford Fusion. To this, the agent replied, Budget considers Elantra to be a Intermediate sized vehicle. I was shocked at this response. I had to explain to this person, “how is budget deeming this when the car manufacturer regards this as a compact vehicle. I didn’t want a bad start to my trip and so I decided to go see the car. Perhaps, I was wrong. When i went out to see the car it was a badly maintained vehicle. It appeared as the car was literally just rinsed and not cleaned properly. It also seemed like the car was just returned. I promptly headed back inside and requested another vehicle be provisioned. At this point since the agent didn’t want to leave me disappointed, he offers me an SUV for the same price. While this was great, i wanted what i thought i had reserved which was a “intermediate sized vehicle”. To this the agent replied, “we don’t have any” . That’s it! This is when i realized folks at budget never saved me a vehicle. Their fleet collection is terrible. There is nothing in between a basic and a SUV. While i was lucky that the next car i got was a Subaru Forester, fairly new perhaps a 2019 or even 2020, sport model, the agent proceeded to create the paper work 3 times. In the first attempt the agent accidentally tore the customer copy of the receipt. In the second instance, while everything was done well the agent forgot to change the car model from the paperwork. The icing on the cake was, when i tried to use the windshield wiper fluid there was no soap rather just water. What a “budget” move..I am glad i didnt have any issues with the vehicle as some of the other users have reported here to be the case but despite having a corporate rate from budget I was deeply dissatisfied with the checkin and vehicle provision experience. Hopefully budget is able to evaluate these poor rating feedback and take these concerns more seriously.

Shawn P. Stemmler

We requested an SUV since we wanted a reliable car during winter conditions. During our rental, we had to jump-start the car twice. The first time, the car mentioned it had break issues and low tire pressure and would not start - so we were unaware that it might be a result of the battery. We called Budget for support, and the rep asked us to drop off the car at a Budget nearby to have it changed. It was after hours and the closest Budget was closed, and the car would not turn on. We were not anywhere near our accommodations and the area did not have Uber. He finally mentioned that we should call the roadside assistance, and that rep helped us greatly and called for someone to jump-start the car in about an hour's time. With that in mind, we were always afraid that the car could eventually die removing any peace of mind we were looking to have with the car rental. Although we were mindful of not using any features that would use the car battery, we still had battery issues at a gas station before dropping off the car an hour before our flight which caused a stressful situation. Thankfully we had great strangers that were willing to help. We ask that in the future if a car is being rented in winter that it is tested for all winter conditions as this caused stress during our rental.

Clark Griswold

From the time I picked up the vehicle to the time I dropped it off, I had nothing short of a great experience. My car was upgraded at no extra cost. Fantastic car, fantastic experience. Thanks

mahdi driouch

(Translated) Very very bad service to the customers. This is the first time in my life that an agent tells me "there are several other companies, you only have to go elsewhere." And all because I arrived 45 minutes in advance and asked for the car before. (Original) Tres tres tres mauvais service a la clientele. C'est la premiere fois de toute ma vie qu'un agent me dit "il existe plusieurs autres compagnies, tu n'as que d'aller voir ailleurs". Et tout cela parce que je suis arrivé 45 minutes à l'avance et que j'ai demandé la voiture avant.

Yussuf

Great customer service!

Bruno Colomer

Everything was perfect, quick and simply

Andrew Fitzgerald

Counter staff was courteous and efficient. Car was clean and ready to go. Overall, a pleasant experience.

Evangeline Kamalraj

Very frustrating to deal with. After making my reservation I wanted to add a car seat and was told they couldn't but I should be able to get one upon pick up. Should?! We can't take a chance with our toddler so we had to bring our own. We could not even call and speak with anyone at this Budget because they are "too busy to answer the phone." When we picked up the car it had a chip in the windshield but it was in a weird spot and didn't notice it right away. We took a picture. Thankfully we did because they tried to blame us for it. We did not have to pay but we were delayed in straightening out the situation.

Manu

I have had the pleasure of renting from this location on a few occasions and my favorite aspect of the whole experience is dealing with Mercy. Mercy is a dedicated to delivering excellence to all of her customers. I fly into Calgary quite often for work and have not been loyal to a rental brand until I dealt with Mercy. Because of her excellent service, I have now opened up a Fast Lane account and will stay loyal to the company regardless of my destination. Thank you again Mercy for your outstanding service!! I will see you during the stampede!

Zongliang Zhang

Over a century's waiting in the damn line while only two agents servering slowly!

Cornelius Fudge

The staff were very friendly and made the rental experience easy and quick. Price was very reasonable also.

William Lamy

(Translated) I did not get the car asked for the booking and there was no effort made (Original) Je n'ai pas eu la voiture demandé a la réservation et il n y a eu aucun effort de fait

Helen Willms

Waited over an hour in line on the holiday weekend because they only had one person working the main desk. They did have another person working their 'fastbreak' desk but they would only help 'fastbreak' people. So sat and did nothing for like half an hour. My husband is a fast break member, but because the car was booked through a work travel agent, but for personal travel, the number wasn't attached to the reservation so they refused to serve us. This is the second time we've booked with budget for personal use. The second time we've waited over an hour because they are understaffed and the last time we will use budget. Ever.

Melissa Relut

(Translated) To flee !!! Incompetent and rude staff this is unacceptable. On vacation in Montreal I booked a car from France at budget arrived in agency at the airport we refuse to give us the car knowing that it has already been paid so we had to rent another car in another agency of this fact we ended up with 2 cars paid. I put 1 star because we do not put 0 but it deserves a 0! (Original) A fuir !!! Personnel incompétent et désagréable c'est inacceptable. En vacance a montreal j'ai reserver une voiture depuis la france chez budget arrivé en agence a l'aeroport on refuse de nous donner la voiture sachant que elle a deja ete payer du coup on a du louer une autre voiture dans une autre agence de ce fait on s'est retrouvé avec 2 voitures payé. Je met 1 etoile car on ne pas mettre 0 mais sa mérite un 0 !

greg carson

Booked online for a pickup truck rental- Paid in advance to ensure said vehicle would be held for me. Arrived to get the truck and the representative nonchalantly let me know they did not have a truck for me, but they did have a small SUV! Exactly what I did not need. When I asked for a reimbursement, or a discount since I am taking a downgrade- The rep was sure to let me know they did not do that, since i paid in advance. Nice scam, Budget.

Laura Meunier

Shameful! On arriving back in France we were debited 433$ for insurance that we didn't ask for - we had already paid for complete coverage - to be avoided at all cost!!

Alexey Romanov

I parked rental car at the office of the shipping company close to airport where I had business appointment. While that the people from Budget came with the spare key and picked up the car from private parking lot without any notice over the phone to me and question if car is missing. Contract was paid and I still had 24h left to use the car and Budget had no right to seize the car. I immediately came to airport budget office and tried to explain but Budget Manager said they will cancel the contract and won’t give me any other car. I called police and will testify them in Court since they scammed me and I didn’t make to my sheduled business appointments this day anymore. Further more the personal belongings were left inside the car when I have parked it and they are missing until now. Postponed review: Montreal police kindly driven us to the head office of BUDGET and talked to Manager Costa Vasilopoulos who said the car won’t be release to us anymore. And there was anything else inside the car but cellphone cable only. So our private items are stolen. More info to follow UPDATE 22 month later - I was insured by email in Dec 2019 the management should contact me and review the case - since my name is now at NO RENT list worldwide. But nothing had happened until now

Mikele Vincelli

An awful experience for my girlfriend and I using this car rental service provider. I strongly encourage you to choose another provider at the airport that is NOT Avis/Budget. They suggested providing us with a car model called the Mitsubishi RVR that to our naivety has it’s catalytic converter on the underside of the car so prone to theft that we awoke to it being clipped off by thieves overnight in our hotel parking lot (They melt the part down for it’s materials apparently). After filing a police incident report and doing all our due diligence with the hotel security staff, They would not send over a rep to pick us up to swap vehicles so I was obliged to drive an unsafe Loud muffling car back 20 km AND i got a bill for the deductible of the repair cost a month after we returned from our vacation DESPITE having paid for their insurance. Don’t be fooled even if they respond to this review with a reference case number and phone number I can call to “look into the matter” as I have escalated this with their agents back and forth this week and they have told me that I am responsible and that nothing can be done to rectify the cost. Do yourself a favour at the expense of your vacation time with loved ones when traveling and do not become a customer of theirs as they fail to comprehend the definition of extenuating circumstances that fall outside of renters control and an even worse understanding of customer service.

John Renalds

I agree very very expensive for a car rental

Eoin O Mahony

This place is brutal. No cars. Their parking lot area is literally empty. They say that cars were late coming back and damaged. But they were saying this weeks ago based on reviews on here. Our car was booked months ago. Worst car rental location I have ever been to anywhere in the world. Unreal. In the end they upgraded us. Staff were nice about it but really they need to get their act together.

ande

Fabulous experience from start to finish. Vehicle was very clean, with snow scraper inside. Check-in staff were friendly and helpful. Return was quick and efficient. Great price was a bonus! Highly recommend!

Tom Smith

Arrived at the Calgary airport on Christmas Eve with a reservation to find Budget had packed and gone home. All other counters were still open. Had to fork out $160 to stay in the airport hotel. Next morning comes and it's now 10am, one hour after the counter opens and I'm still waiting for a car. Everyone has come and gone. Not much Christmas spirit here. Girls at the desk could care less. I would give a zero stars if it was an option. Will never rent from Budget again. Too many companies out to treat your customers like crap. Save yourself the trouble and book with someone else. Bah humbug!

Isidore Qirngnuq

I love to drive

Tony Seddon

Rented a high end Volvo at Calgary Airport. They said " you don't have to bring it back full because we charge $1.22 per Letre of gas as a courteousy to our customer. When I return the car full they said you should not have filled it as we don't return the extra cost, you should have brough it back empty. They sqaubled about the refund first offering $50 back the $80 back. Seems like I was dupped by the way they worded it.

Elisabet Valenti Soler

I usually rent a car late at night. Probably that's why I get help from Victorino almost every time. I rent a car at least twice a month. And he provided me with kind services every time and always satisfied my needs. Actually I worked late at night too. So I can guess how tired it is. Just like when you visit around the time the store closes, there are not many donuts left, as if you are receiving unkind services. But Victorino always welcomes me with a kind and smiling face. When I went to pick up my car this summer, there was a huge lineup. But I saw him providing kind services to all customers. I know how wonderful and great it is. I've never met the manager of this branch, but I really want the manager to read all my reviews and know how great Victorino is. That's why I'm a regular at this branch. You'd better not let him move to another company. Maybe I'll follow him and change my regular rental car company. haha. Thanks again, Victorino!

David Naicker

Absolutely great services the stuff at yul.airport outstanding well look after even during the covid-19 cars sanitized five star ????????????

Anna Bratt

Very fast and convenient service at airport location. Overall time of picking up/dropping off vehicle under 10 minutes. Great option of prepaid gas, saved even more your time.

Bouthaina GHRIB

Very nice and helpful manager. Very good customer service and advice. Very professionnel. I recommend this place.

SAM ROSA

They completely pulled a Seinfeld moment on me. They took my reservation, because it’s the easy part, but then they Failed to HOLD the reservation for me.

Antoine Martin

Just rented a car at Montreal airport and got upgraded. Cheap prices including insurances but I recommand it.

Qian Li

What a terrible costumer service... We arrived on time but due to the slowness of Victorino's service with the people who arrived before us, we spent almost 2 hours in line. Then when we got there, apparently our reservation was expired (of course, because of the 2h in line). The guy did not want to hear anything and he told us we were becoming too aggressive (we were only asking for solutions in a normal tone of voice). We finally ended up paying for a more expensive car since he gave "ours" to other people. A complete disaster, I will definitely NOT recommend it. People like Victorino cannot work as in customer service, remember his name.

avc chinito

Great service! Ismael is the best! always ready-to- serve you with smile!

Mickey Lee

Veronica the girl who's working at both counter and return lot double charged me for returning 30 mins late (rented at 6pm and retuend the car nexr day at 6:30pm). When i asked her why I got charged so much for a day ($250) she gave me pure BS by saying extra charge is insurance and I already agreed everything on the contract. She was very aggressive when I asked questions so something felt fishy. I was thinking she was making BS to rip me off and prob she was doing it to meet her sales goal. She ended up discounting like 40 bucks but I still felt i was getting ripped off. I had to catch my flight so didnt argue further and asked her name to complain later. She hesitated for a bit but gave her name. And as I was leaving, she explicitly said you can complain (what kind of attitude is that?). So while I was waiting my flight, I called the manager and complained (He said something like there is usually two hours grace period when returning a car so I don't understand why I got double charged). The manager ended up reducing the bill to 110 but still the attitude of Veronica haunts me to this date. There is other lady (don't know her name unfortunately) at budget who is very kind and nice but I won't take my chance next time.

Susan Stiles

Too easy all around treated like a king. Used Routes rental before, never again. Bought windshield insurance at Routes $7 a day. Rock cracked windshield then they charged $100 deductible? WTF No deductable at Budget!! Awsome. Get this insurance in Calgary, area, its a must winter and spring.

Randy Clarkson

Highly recommended! Customer service upon check-in and car return was lovely. Our car was upgraded to a crossover in great condition that drove very smoothly and had impressive gas mileage. The option to pre-pay for gas was convenient so we didn't have to stress on the morning of the car return before our flight. And the cherry atop our experience was that the minor tire issue we had was entirely taken care of at Kal Tire through Budget! This was unexpected and much appreciated!

Craig Blessing

So busy trying to sell tank of gas that it took too long at counter. Rudest and most unhelpful service for second time. Will pay more NOT to rent from Budget. No help when I complained.

John Blackburn

Very happy with our experience with Budget at YVR airport. Great car at great price and great services. Thanks John

Ian McLendon

FastBreak member so quick checkin. Got upgrade. Car new and clean. Happy.

Jonathan Tan

Care was nice and clean and affordable

Michael Lerch

This was my first time having to rent a car while on vacation. The Budget staff that I dealt with at Calgary International Airport was very helpful and friendly. It was recommended that we get a larger AWD vehicle, a Ford Fusion, as there was a real possibility of icy road conditions. It was a good idea as we did find ourselves in just such a situation. The car was very clean, very comfortable and had amenities that we appreciated, including the ability to link our smart phone to the car via blue tooth. That allowed us to safely map our outings.

Safi Ullah Khan

The manager at the airport location, Montreal is arrogant. Easily the worst customer service I ever got. On top of that just got overcharged for my car rental without any email or any kind of invoice for it. Been calling the provided number since morning but nothing is happening. Seriously, for anyone reading this pay maybe $10/day extra but this company is not worth the stress you're gonna go through

Kelsey Kaminski

I reserved a car with budget. I arrived at the desk 2 minutes after midnight and no one was there. I had tried calling multiple times to tell them I might be late, and also when I landed to ask them to wait 3 minutes and no one answered the phone Other car rental companies were open with no cars available. So I was left without a car because budget didn't answer the phone. I will never again has them. Terrible service.

Newman Wabie

(Translated) Have my car repaired once and the delay was 2 weeks longer than expected. They give me back my vehicle with 90km over the counter and the interior really dirty. (Original) Fait réparer ma voiture une fois et le délai à été 2 semaines plus long que prévu. Ils m'ont redonner mon véhicule avec 90km de plus au compteur et l'intérieur vraiment sale.

chris Wurz

Had no problem renting from here during my visit to the mountains. When I returned the car, they let me take it straight to the airport location and leave it there, rather than taking a cab from this location like I had planned

John Stambene

The people who took care of me were top notch, friendly, and obliging.

Jerri-Lee Gardner

I reserved the car online. When I came to pick it up, I was told that it does not have Winter tires. This is Alberta in the last days of November. No Winter tires? Joking? The upgrade to have those would DOUBLE the price. Joking? Apart from this, I was happy with the car and with the rest of the service.

Roxanne Warrior

I have received appalling customer service from Budget Calgary Airport. I rented an SUV from this office in June for 2 weeks. The rental was prepaid online and we paid extra for a full tank of gas. When we returned the car they inspected it and there were no issues and no further charges. However, on 24 July I noticed a deduction of $727 from my credit card by Budget Calgary. I received no explanation from as to the basis of this charge and they never contacted me about it (no emails or calls or any contact whatsoever). I have found it completely impossible to get through to the Budget airport staff through the public contact numbers on their website - despite repeated attempts. I have spoken to Budget's general North America customer care instead and they have been unable to explain the basis of the charge either - instead they are also trying to find out this information from the Calgary office themselves (but to no avail so far). It is now 5 August and I am still out of pocket by $727 with zero communication from Budget Calgary. This is outrageous and completely unacceptable customer service and I will now be left with no option but to report this as a fraud case with my credit card provider. FURTHER UPDATE TO THE ABOVE (I CANNOT RESPOND TO THE BELOW EMAIL FROM THE OWNER): As part of the booking process I provided you with a valid email address, mailing address and a valid cell phone number: you have not made any attempt to contact me through any of these means. What's worse is that even after I have drawn attention to this you are still asking me to get in touch with your claims department to find out why you have taken $727 from me with no warning. I have already undertaken something of a fishing expedition in order to find out why this happened and you still do not have the courtesy to get in touch with me. The customer care team at Budget north america are still unable to get a response from you either - this is completely unacceptable behaviour.

cathy P

(Translated) Booking made from France and very satisfied and upgraded very pleasant and fast welcome and new car thank you for the speed of the pick-up on return of the vehicle. We will resume this rental the next time we return to Canada (Original) Réservation faite depuis la france et très satisfaits et surclassés accueil très agréable et rapide et voiture neuve merci pour la rapidité la prise en charge au retour du véhicule .Nous reprendrons cette location la prochaine fois que nous revenons au Canada

Hassan Mohamad

Didn't provide water tires wanted 22.00 more per day ugh

Joanne Haywood

DO NOT RENT FROM THIS PLACE! My friend and I reserved a Sabaru Impreza or similar car ($800 for 6 days) for July 17, 2021 a few weeks prior to our stay in Alberta and when we got there to pick up the car, the salesperson instead gave us a Volvo car without telling us that they will charge for an upgrade. After we returned the car and returned back home in Ontario, they charged us on my friend's credit card without informing us an extra $75 for a car upgrade and $92.36 for fuel pre-purchase (which we already paid for). We have been trying to get a hold of them for any explanation and our money back since we returned home. What a scam.. I cannot believe this kind of unprofessional business exists in this modern day.. Please go rent from another company if you don't want to get scammed.

Frederick Ogunji

all staff very helpful.car was ready upon arrival, clean and ready to go.

B- rOb

Incrdibly poor service. Omly one guy was supposed to handle the queue.. 2pm a weekend day ... Result : 20 people waiting ... took me one hour to get my already paid car...

Steve Mac

They went out of there way to find the most suitable for our drive to the Rockies and helped us save money at the same time

Gail Tsichlas

DO NOT RENT FROM THEM! Rented a compact Hyundai from them for 4 days, get home and look at my credit card statement, and there's $155 applied to it from Budget. I called thinking they found damage (missing bumper or something)...no, it was for gas. First off, I filled it up prior to dropping it off and second, you can fill that car up 5 times for $155. I called to inquire about the charges and they were rude and unprofessional...not to mention I'm still waiting for a 24-48 hour call back (that was 8 days ago!!!). They wanted me to prove to them that I filled it up with gas...how the hell am I going to do that? Needless to say, my credit card company thought the charges smelled a little fraudulent so they froze the payment until investigation is complete. I will never rent from this company again and I warn you to do the same.

Klaudia Chapdelaine

(Translated) Excellent customer service, I 100% recommend for a rental :) (Original) Excellent service à la clientèle, je recommande à 100% pour une location :)

Aminder Verraich

The worst check in experience I have ever had. Over 1 hour wait to get to the desk (only 1 person working) and then another 30 minutes wait to get key at parking garage. Very frustrating and not what I have come to expect.

Jose Debes

It is always a great experience renting with Budget. The car was clean and the rep at the counter was very nice.

Rick Reis

I Had a good experience with Car Budget from YYC Airport.

Ally Nohos

Today my wife landed in Calgary. When she went to get the car, even though it was pre-paid, she was required to put a hold on her card. I have since closely read the contract. It says that a hold equal to the estimated rental will be taken on a card. In her case the pre-paid estimate was for $201. Why, then, was a $350 hold put on the card? That is directly in contradiction to the contract. When I phoned customer service, I was told that this location was privately owned. I guess that means that they can do whatever they want, even if it does not follow the contract. I asked if they had the Budget name with their approval, and was told yes. I pointed out that his response to me, then, was a legalistic cop-out. To say that I am NOT impressed is an understatement.

Sophie Jameaux

(Translated) Excellent service! Caring staff, I recommend! (Original) Excelle service ! Personnel attentionné, je recommande !

Andrew Morgan

My flight was delayed and when I arrived to pick up my car they said it was still not available. They gave me a choice to wait or upgrade my car to whatever was available. They could not define how long I'd have to wait but said it'd be maybe 1 hour although it would depend on people turning in their cars. I had a crying baby in tow so could not wait that long and had to pay for a car upgrade. EDIT: My issue was resolved and I appreciate Budget reaching out.

Ashley Rice

The counter experience was seamless and the agent recognized we had golf clubs and upgraded us at no extra charge. The car was very clean and the price was very good. An excellent experience. Lee Segal

Pierrot Labossiere

(Translated) Extremely slow service. Several employees seem to prioritize rental returns despite the long queue. A problem case took more than an hour. I have been in the queue for 1 hour 30 minutes while I was in 4th position when I arrived. Excessively slow or lack of training? Few employees available on a Friday 6 p.m. To avoid! (Original) Service extremement lent. Plusieurs employes semblent prioriser les retours de location malgre la longue file d'attente. Un cas probleme a pris plus d'une heure. Cela fait 1h30 que je suis ds la file alors que j'occupais la 4e position a mon arrivee. Lenteur excessive ou manque de formation? Peu d'employes disponibles un vendredi 18hrs. A éviter!

Ernest Martin

The review is based on how budget classifies their car sizes. A corolla is no way a mid size car, that's Camry, Accord, Altima size. The service was pleasant, did not have too many interactions with the kiosk staff.

Nabil Tirmizi

Don't get a car seat from Budget unless you want your kid to fly through the windshield. EXTREMELY disappointed. Avoid this company.

Haley Yates

Budget calgary airport has the worst customer service, the super visor and staff were extremely rude. I drove from vancouver to calgary when i returned the car on the pamphlet it said free drop off to home but when i asked about the service the staff said it was not available. I was told to find supervisor and talk to supervisor, when i spoke with supervisor about the free drop off, they said service was not able and told me to find a uber, it was extremely rude i was expecting courteous service. After 12 hour ride and family emergency i was expecting a better customer service it was extremely bad, supervisor was extremely unhelpful and bad customer service. It was return on pamphlet free pick up and drop off but i was suggested to take uber attitude is bad specially supervisor they put the entire blame on me because i had not asked entire details about free drop off this is last time i am taking budget car rental. I had other questions about my booking but with staff being so rude i had to walk away never seen such bad service.

Apoorv Shinde

Rude staff....they were clearly discriminating on the basis of skin color....would never visit them again

Kathy` Kean

Quick and easy check-in and check-out. Thank you!

Kelly Macdonell

I rented a vehicle for two days and paid up front for this plus the liability waiver. I had booked to pick the car up at 2pm and arrived early at the airport by 40 minutes and was told it was no problem and that the vehicle was ready for me. When I came to return the vehicle I was charged 2 days and 1 hour and 3 days worth of liability insurance. When I questioned this I was told that it was because I had returned it at 2:10pm!!! 10 minutes after the time I was supposed to! The very rude service agent at returns said that because I picked it up at 13:20 that I had exceeded my "grace" period and would be charged a full extra day of insurance!!! Had I been told this when I picked up the car I would have returned it early but I naively thought that the original time would still be valid and that being 10 minutes over would be part of that grace period!! It's obviously all just a way to make extra money of people who have no choice but to pay! The only good thing was that the vehicle I was given was a nice a car even though it had an unusual smell when you got inside it! Poor poor service Budget!!!

w parkinson

Courteous and prompt service

A B

Very slow, unfriendly service. Arrived 10:30 am. Nobody at the desk. Going with their competition next time.

Michael Pickup

Great service and complimentary upgrade of the vehicle was amazing.

Richard Carlson

Bad.Verybad.

Dufour Jean

(Translated) very good staff and direction, it's perfect (Original) tres bien personnel et direction ,c est parfait

Lola Arnaud

(Translated) Disastrous customer service! We reserved a car on Saturday December 28, 2019 at 9 a.m. and the young woman at the counter was awful. We have never been so badly received as a customer. No smile, not kind and contemptuous. Madam, if you read this comment, change profession! Besides when I see all the negative opinions, the management would do well to do something. I advise everyone not to book with BUDGET or AVIS at Montreal airport !!! (Original) Service client désastreux! Nous avons réservé une voiture samedi 28 décembre 2019 à 9h et la jeune femme au comptoir a été exécrable. Nous n'avons jamais été aussi mal reçu en tant que client. Aucun sourire, pas aimable et méprisante. Madame si vous lisez ce commentaire changez de métier! Par ailleurs quand je vois tous les avis négatifs, la direction ferait bien de faire quelque chose. Je conseille à tout le monde de ne PAS réserver chez BUDGET ou AVIS à l'aéroport de Montréal!!!

Jimmy Wrenches

Stuck at the airport when another rental company left us stranded. Went to the budget counter and Mercy found a vehicle. Great service.

Steve Rash

pick up guy was especially helpful

Andreas Siegmund

Picking up the car was less than pleasant. Nobody was present at the Budget counter and only two AVIS representatives were helping about 20 customers with one of them taking care of preferred and fast track customers. Overall, it took about 45 min to get the car. At drop off I was told by an unfriendly AVIS / Budget employee that I will receive an electronic receipt for the rental. As of now (24 hrs later), I have not yet received that receipt. No issues with car itself.

Michel Auger

(Translated) Very good service (Original) Très bon service

T L

.I booked my Car on expedia like i Always do, Declined the Coverage because i already have coverage , And the lady At the front told me My insurance doesn't cover Premium cars, Which is a Complete Lie. Ive rented 1000's cars. I argued with the women but it got me know where. SO i just paid it. I even called in to talk to someone with zero response . After I left this review budget called me amd corrected their error. It was greatly Appeicated.

Sharon Leung

The pick up agent was helpful

Michael

Be Extra Careful! Booked a Ford Focus or equivalent online. When I went to pickup I was being given Chevrolet Spark which is Ford Fiesta equivalent. I told this to the woman and she shrugged off as if I needed car lessons. Ended up having to upgrade. The woman further tried push selling - hard selling insurance. She asked me "do u want basic insurance or upgraded insurance" i thought those were the only two options i have and said basic. Car rental was 450 but the total came to 930 for the insurance. She rushed me to sign it ans that is when i bascially got what she was trying to do. I said i did not want any insurance (my cars insruance provider covers rentals). Then it was taken off. The car was good but service can be improved, or the owner might not want to improve if they think they can actually fool people this way. Just be extra carefull with them and always doubt them. :-)

Mike Estabrooks

The people u have working all they try to do is push you in to somethig u dont want or need

Lee H

Predatory, sleezy business practices and will NEVER rent from them again. I picked up a car at about 1 PM. I scheduled the return time for 9:30 PM the next day. When I swiped my card, the reader said I was being charged $237. I thought that was extreme, but chalked it up to airport pricing (I had never rented a car through a service like this. Always used Turo in the past). I returned the car about 45 minutes early the next day. A few days later, and I checked my credit card statement. I had been charged $400+ for the car. Naturally, I called to ask about it. I had thrown away the paper work upon returning the car (silly me) and was told they couldn’t look up the rental without the rental agreement number- saying they couldn’t even look it up by name and date. They suggested I “call back again when you have more information.” After calling the general customer service help line, they told me I should call the airport counter back and “insist” they provide me the information because they absolutely can look it up by name and date of rental. Long story short, I get this information and a copy of the receipt to find out I had been charged $100 for an “additional day fee.” Come to find out, the clerk had scheduled me to return the rental at 12:30 PM, not 9:30 PM. I explained to her that no way would I have EVER agreed to rent the car for that much, and she tells me they cannot adjust the bill now and I should call this other helpline. On top of the $100 additional day fee, I was also charged $101 in “optional service fees” that I had no idea were optional, the clerk just kept telling me to press “agree” on the screen. I suppose that’s my fault for not digging deeper there. I just figured it was all crazy rental jargon and not additional charges I was agreeing to. In any case, I’ve called the other helpline 3 times, and have never gotten an answer nor has my call been returned after leaving a message.

Eleanor Aboganda

Upgraded my car upon arrival and it was amazing. I would rent from them every time.

George Marinov

Everything Budget did was superb! The only reason I am not giving a 5-star: the taxes and fees are just OUTRAGEOUS!!! $500 car rental turns into a $800 bill?? These Canadian government agencies are out for blood, and tourists like us are fleeced. Not a good taste in the mouth.

Ronak Lakhani

I was charged a full extra day for being 15 mins late while returning the car. The guy at the Montreal airport counter prolonged this time by asking me to go back to the car and get the kilometer and fuel readings, which is clearly his job. I took the Manager's contact info but no one ever received my call at that branch. My last time doing business with Budget group.

Karen Engelage

The assistant knew nothing about the cars in her fleet, nor anything about features in the cars. It was very frustrating. Nonetheless, the car was excellent and had fantastic fuel economy. And the Ford Escape navigation system was very helpful and clear. So I would rent again, but hope that the staff are more aware of the vehicles they are renting out.

Courtney Read

Terrible service and complete scammers don’t ever rent your car from these people!!!!

James Habermehl

Well our group has now been waiting 1 hour and 25 minutes and the vehicle that we reserved is still not available. Will remember this the next time I fly into the calgary airport and needed a vehicle .

Everest Soong

I've used this location a few times in the last year and I have finally gone for my last time. Anytime you rent from Budget at the airport, you will be up-sold everything under the sun and they are not forthcoming with the lower levels of insurance (always start at the most expensive, then next highest, but never offer up the basic level of coverage). I was offered a convertible mustang and it was pouring rain outside. We declined extra insurance coverage because I had extra thru my credit card, so upon leaving, we were told in a snarky tone "ok, you are 100% responsible for anything that happens to the vehicle" - not "thanks for using budget" or whatever. They will also lie to you about filling up the car with gas. There are a number of gas stations less than 5 minutes away from the airport. The staff will tell you that there are none nearby and try to convince you to pay double the price of gas to let them fill it up for you. Unless you are forced to rent here, I would strongly recommend one of the competitors with desks right beside Budget. That's where I will be next time.

Aymeric et Pauline RAFFAITIN

(Translated) AVOID ABSOLUTELY! !!! We can only confirm the majority of reviews: we had 2:30 of waiting on Saturday 17/08/2019 for a vehicle booked for 3 months. No vehicles available, a catastrophic management of the fleet, a first vehicle that does not correspond to our needs, finally an upgrade for a car certainly rented by another client ..... There is no notion of reservation as no vehicle is ready They are given drop by drop to customers who are waiting desperately. Attention at the time of rendering the keys: a billing of 60 dollars which was not necessary to be (additional pckg items ....), removed without other reason that it is a mistake! (Original) A ÉVITER ABSOLUMENT ! !!! Nous ne pouvons que confirmer la majorité des avis : nous avons eu 2h30 d attente le samedi 17/08/2019 pour un véhicule réservé depuis 3 mois. Aucun véhicule disponible, une gestion catastrophique du parc , un premier véhicule qui ne correspondwait pas à notre besoin, finalement un surclassement pour une voiture certainement louée par un autre client.....Il n y a aucune notion de réservation puisqu aucun véhicule n est prêt : ils sont donnés au compte goutte aux clients qui attendent désespérément. Attention au moment de rendre les cles: une sur facturation de 60 dollars qui n avait pas lieu d être (additionnal pckg items....), enlevé sans autre motif que ç est une erreur!

Nancy Denomme

Worst rental experience I’ve ever had. I normally rent from Enterprise. I got a slightly better quoted rate with Budget. In the end I ended up paying more for a lesser product. Upon pick up from Calgary Airport I was visiting friends just across the border in BC. I had to pay an extra $10 per day for an “out of province” fee. The clerk also tried to sell me every extra coverage under the sun. ie. Snow tires for an extra $18 per day. Windshield protection for a similar fee. I had to tell her no too many times. The vehicle was subpar and wasn’t even washed upon pick up. I originally booked the car for a week. I tried to return it a day early and they told me it was “impossible” to credit my credit card (desite every business in the Western Hemisphere being able to do so). When I called the Budget switchboard the day after pick up to report some minor damage I was transferred to the Calgary Airport office directly. When I tried to return the car early I got a run around from switchboard who were unwilling to assist and told me they were unable to transfer me to the Calgary Airport office. The switchboard clerk was unable to assist so I asked for a manager who simply reiterated the same. When I expressed what poor customer service this experience was and the refusal to work with paying customers the manager ignored my concern and simply replied “is there anything else I can help you with?” I am a low maintenance customer and my expectations as a paying customer are reasonable. Most of all I expect attempts to work with customers. None of which happened. I will never rent another car from Budget again. Period.

Cristian Tatu

Left my iPad in returned rental car. Shan Bakhsh at Calgary Airport Budget found the iPad and brought it into the terminal to me. Outstanding customer service.

Hsin Jung

Worst experience ever. We rent a car ( Volvo) and when we got to the hotel which was 5 minutes away from Airport, we realized that one of the tires was damaged. We took the car back and they give us a car that was like at least 10 years old, with summer tires ..etc. We went to Jasper city , and on our way back we got stuck on the middle of the national park. Thank God someone pick us up and take us to the hotel. Next day we went to banff budget office, we talk with Morgan about the situation and she said that this happen a lot and she said , dont worry we will take care of everything. We thought that everything is ok and thanks for give us a quick solution. But no we got home and with a $1300 dollars bill in our account. Beside the fact they put people life in danger, they are liars , they just wanna take advantage of people. They dont care about clients at all. We talk with every person from budget company, from the customer service people to general manager and nobody care. Think twice before rent a car with budget I know it's hard to choose between this company's but do not rent with budget if you care more about your safety and time than maybe saving a little bit money

Steven Mitchell

This was a great rental experience from Budget... shame the Quebec roads are so bumpy

Pieter Kooiman

Excellent counter service. The attendant permitted me to pick up the car 7 hours later and I was charged one day less than original reservation due to the revised day/time cut-off.