Reviews of Avis Car Rental (Rent Cars)

Will Howard

Awful experience, charged for "optional" coverage that I was not asked if I wanted. Go to Enterprise down the hall, they are more more up-front and honest about what you are being charged for.

judy robinson

Refused to use my insurance coverage and over charged

Jay Hallam

Tough to communicate with the guys in the shop.

B L Gent

Fast and very courteous ! ????

scott meyer

Friendly quick service!

Pijush Karmakar

Customer service at this location needs improvement. They should spend more time and have the patience to address customer's questions/concerns properly

sanober nadeem

Excellent Service, the staff member Arshdeep is very helpful and friendly. I highly recommended AVIS to anyone. Our Vacation Trip was very pleasure full with AVIS rent a Car.

Rich Aymont

Walked in and they provided us great service and better prices. Thanks guys!

INDULA ABEYRATHNE

Rental is cheaper than most other places !!

Vladimir Aleman Delfs

Had to exchange a car and they were very understanding, courteous and professional. Highly recommended!

Kira McDermid

Came to drop off a car and no one was here even though the hours said open.

Desi

Best rental company and location... customer service is always helpful and kind, they go the extra mile to get you the best car available at the best rate :)

Digital 5s

Exceptional Service by Avis. I booked the van with Avis and saw some negative reviews after I booked. However my experience was very amazing, staff was friendly and explained me all the steps very professionally. They offered me to choose any van they have in their fleet and available. I did forget some stuff in the van during drop off and after contacting Avis, I got all my stuff back within a day. Well done Avis.

Naveen Kumar

A good place to rent a car, friendly people Never run out of cars always have something for you

Phyllis AACE

My husband and I have rented from this location of Avis for many years! Patrick and his team help with our rental needs, with excellent customer service. They go above and beyond on every occasion. We would highly recommend this location of Avis in Halifax.

Shurraj Rao

Friendly staff and easy drop-off point for those living around the area (there's a key-drop off section for after-hours car drop-off). Staff is friendly, and car selection is decent. However, the cars could do some better cleaning before being rented out.

Calvin Jien

In and out super quick. Always an enjoyable experience. Most impress with the car drop off.

June JG

Horrible customer service. The lady who checked me in made it seem like I was ruining her day by picking up my rental. When I apologized for the inconvenience she replied "but you're not really sorry, are you?" I don't know how they expect to have return customers after an interaction like that. Their only saving grace is that they are open on Sundays unlike the others in the city. I certainly hope that this was a one-off, but I will not be returning.

Dara Enns

My experience today at Abbotsford Budget/Avis was so bizarre I feel it’s important to leave a review to warn others. Folks, use Enterprise - the manager at this location is not an honest person. I rented a car for 8 days in Abbotsford, and my initial impression was so great - clean, easy, friendly. On day 5 there was a lot of snow, so I didn’t drive at all. The next day I drove the car and the sensor warning lights were all blinking. I assumed it was possibly because of the ice and cold, parked it, and borrowed a vehicle from a friend. When it was the same the next day, I called Budget to let them know (I wasn’t driving the car as I didn’t feel safe). I spoke to the manager and explained what happened. He was nice and explained that it was probably frozen sensors (as I had thought), and said it was not a problem. I told him (several times) I would not drive it like that as I had borrowed a car, but would return it back the next day. He was agreeable and friendly and said the car was fine, it wasn’t a problem. But when I returned the car things got very weird. I spoke with the same manager. I brought up our conversation, he remembered me and repeated the same reassurances. Everything was cool... until I asked him if he could do anything for me. I think it was a reasonable question, especially as I had paid for several days for a car I didn’t feel safe to drive. I wasn’t demanding or entitled, honestly it was just a question. But immediately his entire tone changed. He became very hostile and started loudly blaming me, talking over me, and saying this was my fault for not calling immediately. (This was a total reversal of what he said just moments before, as well as earlier on the phone when he assured me I was doing the right thing). I reminded him again that I HAD called him, and had even told him on the phone that I was worried about being blamed for the car malfunctioning. His raised voice and accusations were incredibly embarrassing as there were other customers in line. I was nearly in tears. I’m still so confused at this behaviour. Had he simply spoken to me with normal person-to-person respect I probably wouldn’t be leaving this review, but his behaviour was so far below a professional standard or even just basic customer service. He was totally fine with me paying for 3 days of a broken car that I had let him know about in advance. He told me there was nothing he could do, said to go ahead and complain to whoever I want, it was my own fault this happened for not calling. This person is a bully. I work in customer service myself, and I have never seen a manager behave in this way. There isn’t much at this point that I can do other than warn others to avoid.

Shahid Aleem

Excellent Service. Clean cars and good pricing.

Rodrigo Medina

(Translated) Good deal and good price (Original) Buen trato y buen precio

Keely Mullane

Best rental car service in all of Victoria. Best service and great, clean cars every time. I rent very often and have never had a bad experience. Richard is the best! Always friendly and helpful. Would definitely reccomend to any family or friends.

Peter Ayache

I typically pick up at airports but since I needed a car picked near me, I used this pick up location. Car was nice but not clean, I had to vacuum the back it had spilled fries and what looked like half a box of salt, there was lots of food debris all over the place. The location staff are nice, practical for me, I would use them again but will make sure car is super clean when I pick up.

MARIO MOREIRA

Extremely quick, clean new car and affordable pricing.

Anant Patel

I surely recommend this location because the manager and staff both are very good and I had a nice experience with them every time. So happy with their service and their willingness to make customers satisfied. Thank you so much for your good service and keep doing it. And moreover it this COVID-19 situation they are keeping all safety measures and they are properly sanitizing everything. That is the thing which makes me feel safe. Stay safe ????

Dmitry A

The desk is located right across baggage claim, so here is a tip: upon landing, go and pick up the keys to your car right away. Do not wait for the baggage to arrive, as it will take 10-15 mins and you are likely to see at least some of them linning up for Avis. Employee was very friendly. They have booster seats and GPS for extra $, but check with them about your car first (my car had built-in navigation). I chose mid size car and was given 2018 Chevy Cruze in immaculate condition and low miles. Very nice and clean ride. Note that you will have to pay some taxes even if you have already paid by Aeroplan miles. For five days rental I pad around $16, so it was just fine. Overall, super happy with Avis.

Paul Thibeault

David at the front desk is the best. Car i got was far from clean though. Cookie crumbs all over amongst other thing. Part of the door on my suburban were missing.

Keith Law

I went to the AVIS car rental location at 62 Sheppard Ave W, North York, ON M2N 1M2 this afternoon and had the most horrible customer experience. I believe that the AVIS customer service reps name was Bruce. I had a flat tire on the highway and had called AvIS roadside to assist. They were great and very helpful. They requested the I go to the closest AVIS rental site to exchange my vehicle so the I could remain safe - I was really liking my day. When I arrived, I told Bruce my flat tire story. Not only did he not care, but effortlessly shoved paperwork into my face and told me to sign without explaining what I was signing. When I asked, he rolled his eyes and said "don't worry - you won't be charged - your company will, so you shouldn't have any concerns." I was appalled. He then gave me the keys to a replacement vehicle (which just got returned moments the customer before) which was dirty with coffee cups, garbage and had a distinct cigarette smell in the vehicle. I told him that I was allergic to cigarette smoke and he went and sat in the vehicle - inhaled the car and said that it was not smoke, but more of a burning smell. I was appalled that he was OK to give me a car that had a burning smell. He also responded that this was the only vehicle available and if I didn't want it, I would have to go to the airport (45 minutes away) to get a new vehicle. he also told me that because I already returned my flat tire vehicle and that there were no other cars available, that I had to take the smokey car - and that I was on my own to solution. Furious, I left the site, had my windows down in the -10'C weather so that my allergies would not act up for the half hour drive to my hotel. I have since left the car in the lot and am taking an UBER around because the car is not safe for me to drive and I'm afraid that I'll suffer from the smoke into my lungs when driving. It's also way too cold at night to drive with the windows down.... Honestly - this was the worst car rental experience of my life. AVIS disappointed, big time. They should really train their employees to serve with class and humanity. A review of basic customer service principals would do Bruce some good - he is a horrible face of AVIS.

McKayS_NF

First time using this location. I used the app and had a corporate discount. I rented a minivan for 12 days and was quite pleased with the van. It had all the options including leather, navigation and satellite radio. The payment process went smoothly and they honored the quote given by the app. I will most definitely try them again in the future

Dave Smith

Very helpful and reasonably priced. I had to rent a car while my truck was being fixed. Due to a delay in getting parts I had to extend my rental. A quick phone call and proprietor I was able to OK it. Highly recommend.

Brandon Da Costa

Booked & paid online, went in to pick it up and they didn't even have a vehicle to rent

Lida Lisney

Excellent service!

Yo

This is the only place I am going to come too when I need a rental! So friendly, knowledgeable, and just overall awesome customer service! Definitely go here!????????

Nathan Fu

My daughter and I went to Avis to rent a car today. The man there was very kind and professional. I had some issues regarding payment and he was very patient and understanding. Amazing experience, will definitely come again.

Lihem Gabriel

Customer Service and the quality of the car, impeccable!! Definitely would rent from here again!.

Jim Elcombe

Went on line and booked a car for later in the day. Also called the 1-800 to confirm availability and also did a on line chat. Avis staff confirmed car was available. Showed up at counter and surprise, no cars available. Went back to on line chat and all they could say was sorry, this sometimes happens.

Roberto Ercole

BEWARE - DO NOT RENT AT THIS LOCATION The poorest experience - by far - I’ve ever had trying to rent a car. The “Store Manager” (as he entitled himself, but he clearly isn’t even close capable to being one) denied our car rental that was already prepaid for not having a Canadian driver’s license. Told me to call support in a very disrespectful, careless, and unprofessional manner and, when I did, the customer service rep told me that I was able to rent. Even with the speakerphone on and with the customer service person telling the rep that I should be able to rent, the brilliant “Store Manager” still refused and said that he was already being helpful by “listening to me” lol. He also said that what they say on the phone is not true as they just “want to get you off their line”. If you want to reserve a car and actually be able to rent it, please go elsewhere, this location is a joke.

Francesca

(Translated) 2 and a half hours to get a car is not possible. Give yourself to horse racing! …

Ryan Ilea

The office is located near the food court even though there are "Car rentals" signs pointing to the other end of the mall.

Majid Laali

I am giving one start because the rate that I was charged is more that I was informed. This is because my car have been upgraded to an intermediate car since there was no compact cars available at the time. They charged me with the intermediate car rental rate at the end without my consent. When I called the customer service they wanted me a proof for everything, however, I did my reservation by phone. The confirmation email does not mention the price, and only mentions the type of the car (Hyundai Accent or similar). So far it took me an hour to explain this situation to customer service without any success :(

John Reilley

Awesome, organized and awaiting our arrival!

Harjot Singh

Excellent location, great prices and awesome customer service..!!! Store Manager Arshdeep is a great gentleman and he knows his business. Overall, a wonderful experience.

Jerry G.

The server was curt but efficient. We got a free upgrade to an SUV, which drove excellently. No problem during renting and returning.

T K

Returned a car here once. Not great. The gentleman in suit (franchisee/manager?) was kinda snobby and seemed to look down at casually dressed non-business customers. The associates were much friendlier though. Why are the rates so high, and what in the world justifies a $15/DAY parking surcharge (isn't the car absent when it is being rented)? There are other AVIS counters downtown like Q2N and H5Z with much lower rates and better service. Avoid.

Игорь «ShowOFF» Емельянович

Straight to the point: Location is inconvenient and unclear. The Office is tiny, old, and messy. The most important detail is the staff. The personnel totally doesn't care about customers because when I came here from Richmond Hill they said I have to give them my passport besides driver license and credit card that I provided them. The fact is I wasn't informed about passport by phone ; therefore, it's their fault that I didn't bring passport. As they said, they inform about passport only when customers come to them. Who does like that? As a result, they refused to serve. Can you imagine how much time and money I spend for taxi to come to Avis? Never gonna come back.

Zac Smith

Roy helped us out of tough spot when we where in urgent need of transport and no other rental locations would open late for us. A+ truly professional service. Thanks Roy!

Tarun Agarwal

I would prefer if AVIS did rental pricing in 8 or 12 hour blocks, and not daily rates. Also, why does the consumer pay parking cost, when rental pick up in commercial towers? Do you pay surcharge for cost of holding inventory at grocery or clothing stores?

T Fin

Very inexpensive and polite, helpful staff. Easily lengthen the rental with no problem. Milage included. Just refill the gas and return. And the vehicle I rented was amazing. Also, they rent to novice drivers!! Not all renters do! I recommend AVIS Only thing negative, that was a bit of a bother, was the garage that the car was returned/picked up from closes too early (3:30)- review of the Broughton and Douglas Street location.

Jowell Ang

Accommodating staff

Cameron Smith

NEVER RENT FROM AVIS! I usually go with Enterprise but they did not have cars available for out of town drop off from December 24-27. So I went with Avis for my first time, opting for the pre-pay method to save 30$ off my order and for a swift pick up. Well, the rental agreement never informed me that Friday December 24th (Christmas Eve) was treated as a Saturday and that Avis was closing at 2pm that day. This happened to be the time I inadvertently booked my pick up. The buses were also running on a weekend schedule so I was 5-10 minutes late. When I arrived at Avis an employee was still inside but the doors were locked. The employee just put up 2 fingers indicating they closed a few minutes ago. I pulled out the rental agreement from my phone to show the employee I had already filled out the paperwork and paid, I just needed him to give me the keys. The employee did not seem to care, or show any sympathy for a person attempting to rent a car ON CHRISTMAS EVE, and proceeded to walk out of sight into the back room. After a 15 minute phone call with customer service I was able to get my money refunded but I was left STRANDED ON CHRISTMAS EVE...just so this employee could clock out on time. No one called me at 2pm to tell me they were closing. Again, the rental agreement never warned me that I was accidentally booking for the time they were closing because this was not normal Friday hours. I cannot begin to describe the anxiety that overcame me from 2-2:30pm on Friday, December 24th, 2021. I thought I was going to miss multiple Christmas meals because an employee was too inconsiderate to open a door and hand me keys I had already checked in and pre paid for. THANKFULLY, Enterprise was still open next door and cordially assisted me in renting a vehicle so I could be at family meals for the holidays. NEVER RENT AVIS....ALWAYS GO WITH ENTERPRISE! That's the life lesson I learned from this trivial ordeal.

Jihwan Park

(Translated) Friendly rental car. Parking is paid. The vehicle is good. (Original) 친절한 렌트카. 주차는 유료다. 차량은 좋은 편이다.

Eshwar Kheni

I rent from Avis 9th Ave almost every week, vehicle here are always clean and new with less milage on them. Erik in perticular is very pleasant to talk to and helps with everything you need.

Kian Dowedoff

I used to rent through these guys once or twice a month. Now the past few times I've called they have a higher and higher price each time I call. When I called in today they wanted $180+ for a 2 day rental. I called Enterprise down the street for the same class of rental and it was only $80 for 2 days... Seems like they're price gouging their customers.

onofrio simone Santamaria

Nice service

Babeeshan

I usually dont leave reviews online, but in this case I had to because of how satisfied I am with their service. Had a wonderful experience at this Avis location when changing my Jeep for a Mustang, which made my stay in Canada more special. Thanks to the people at Avis at Sheppard Av, and I will certainly rent from here next time I visit Canada!

Bryan Ash

Roy is very helpful.

Will Wray

This location forces you to buy the "optional" insurance on their cars unless you can prove that you have a rider on your credit card or current car insurance. Proof being a call to your insurance company to verify.. not helpful if your insurance company office is closed.

Mia Michaud

THE WORST CUSTOMER SERVICE!!! They were so unbelievably rude to my cousin. At one point, my cousin walked away as we had finished signing all the necessary paperwork and such, and the lady working there called after and in a very rude tone said "well do you want your keys?". I went in and told them I did not appreciate how rude they were to us, as we were loyal, paying customers and their attitude was completely disrespectful, and was told that I couldn't just "walk in there" and disrupt their workplace and was basically shouted at to leave. I am pretty sure as a paying customer I have every right to express if I felt disrespected. We have been using AVIS for years but now will never again.

Hoan-Vu La

The staff is really nice and helpful. Most important, they are not pushy when it comes to insurances. The return was as easy as the pick up.

Nizar Omrani

Awesome prices and always available, wether you need to haul people or moving stuff they got what you need.

do the G

(Translated) Good location Staff are unkind and not good at work The second rental car was taken over while the interior was very dirty. He responded very negatively to other inquiries. There seems to be no concept of customer service (Original) 위치는 다운타운에 있어 좋음 직원이 불친절하며, 업무에 능숙하지 않음 두번째 렌탈카는 실내가 아주 더러운 상태에서 인수 받았음 기타 문의에 대해서도 매우 부정적으로 응대했음 고객서비스에 대한 개념이 전혀 없는거 같음

Flávio Durodolu Carvalho

My experience was great! The car was spotless, hyper comfortable, I had a reservation and had no problems when I came in to pick up the car. This was my first time ever renting a car and I'm already planning all the trips I'm gonna make. If I could I'd give a 4.9 stars just because the man who saw me didn't explain me anything about the rental. This was my first time renting (not that he can read my mind, but), and he didn't quite tell me what to write down in the paper for the drop-off, didn't explain me about the mileages or anything, so I had to brave the pamphlet and figure it all out on my on (and I'm still not sure if I did it right!) and we are talking about renting a car, one doesn't want to mess up the information. So that was lacking a little more "human instruction" than just the piece of paper. But overall, excellent, really excellent experience.

Dilip Sitoula

Careful with this place, I returned the car two hours late and the store manager decided to charge me late fees + Additional day charges totaling $53 for two hours late. When I called him and asked him the charges, his answer was ohh it's new year day and people think they can return late and we won't notice. I called the customer support and they refund the full amount and apologies. Since then, they lost trust and business. If you can walk go to the enterprise at Ellice

Joseph Ibrahim

Had a great experience at this location, Friendly staff, accommodated my need for an urgent rental and give me discount.

Connie Zimmer

Our first experience with this rental car company after years of being with a competitor that was closer, convenient and good to us loyal customers...until new owners came along. We rent once a month for 2 days to drive 1000 plus km on highways. We rent a Full Sized Car, Charger, Malibu or Fusion like vehicle because they have 6 cylinder motor and are more comfortable. We are driving 1000 km on big highway's. We are older with bad backs and hips and the last thing we want is small, noisy, no shock, cheap seat, 4 cylinder sewing machines when driving a long trip passing tractor trailers. You step on the gas to pass a truck in these cars and they wind out at 5 plus and go no where! Horrible highway cars. The last 3 Full Sized Car rentals were horrible experiences with our last place. New owner. We waited 2 hours for the car and ended up having to drive to a dealership with them and pick a jeep. The 2 rentals before that they didn't have our vehicle and we ended up with mid sized 4 cylinder mini SUV. One being a Kia Soul! The most horrible car I have ever driven for a long drive. We ended up at this Avis/Budget further from our home. Once again we rented a Full Sized Car. We arrived in a bit of snow. The kind and friendly gentleman (reason for 2 stars at all) said they were giving us an all wheel due to weather. I asked if it's comfortable and full sized? He said oh yes it's a Hyundai Tuscan. I have never driven one. I will not ever again. This car a 4 cylinder sewing machine and hard on the back. It was not a comfortable drive at all. Why do these companies think 4 cylinder sewing machines count as a full sized car? We will continue looking for a new rental car company.

Jacqueline Del Fa

If I could give negative stars to the customer service of this place, I would. Not only did we wait in line over 45 minutes because there was only one person helping. But The person helping was in an extremely bad mood (probably from the amount of complaints which wasn't our fault) and she was extremely rude. I highly recommend you don't attend this avis and rent elsewhere.

Christie Rowe

I had reserved a car at Thrifty but my flight was late and they were closed by the time I got to Halifax. I was so happy to see Tressie at the Avis counter, she hooked me up with a rental on the spot and made sure I got the right car for my trip. Thanks for staying late Tressie you saved me!

Binoy Anto Karakkal

We booked a car from Avis few weeks ago. The customer service is really disappointing. The one who spoke with me on the phone seems to be kind of rude. It was like "if you want to rent the car you come here and do it. I am least bothered." I never suggest Avis.

Patrick Généreux

The first time I came was very fast and I have a great price. This time was the complete opposite, they didn't have the car I reserved. The only option they gave me was to double the cost of my rental to get another vehicle. No it doesn't work that way. When you reserve a vehicle type, you want to receive that vehicle. Not something else. So now I don't have a rental car. I will not be coming back here

Barry Dahl

My latest rental was in Halifax for a combined personal and business trip. Took one minute to pick up the car (Avis Preferred) and only slightly longer to drop it off five days later. Mid-size SUV was in great condition and a pleasure to drive. The car rental was the smoothest part of my trip.

Diana S

I really like this location! my friend Sabreene recommended it to us, good customer service, and really good price. Will definitely come back :)

Kaveh Mohammad

I left my glasses in the car. Called to get them back. The guy in the front desk is rude and not helpful. Poor management and customer service. That was my first and last experience with these guys.

Eugene Rabinovich

Awful service. I went there to rent a car on Fri at 7am. Since the store only opens on Saturday at 8am, the system calculated charges for two days of rental instead of one. I noticed it right there but the sales person said: "don't worry, this is how the system works. We'll only charge you for one day if you return it by 8am next day." Well, I returned the car SAME day but still got charged for two days of rental. I got my money back for the additional day but had to call them three times.....Stay away from this place!

Lea Lee - healthyteame

Roy was so kind and helped my Mother and I out of a tough jam when her car broke down!

Marcus Pine

Not able to rent from this location and drop off @ Ottawa airport. For some reason I can book in ottawa and drive to montreal airport without issue.

Sarah Melanson

Great costumer service - the staff bust their butts to run the whole show. Definitely recommend renting from Avis!

Robert Stohr

Great car. No issues

Susan Duncan

Professional service. The car i was assigned was sporty and fun to drive. Not a single problem.

N J

This is my first review on google and it think it's necessary. Honestly, don't bother coming here if you want to be treated with dignity. The two customer service rep were so rude, specifically Parveen. It's sad that you talk to people like they are senseless because they are seeking a service that you offer. I hope this review prevents someone from going there and I hope they read this and improve on their services.

Uwais Razack

Used them twice so far and they've been pretty efficient with a decent range of cars available.

Youvindra Lokhnauth

This is the place to go too on queen street. I always rent from this company. The staff are really nice and helpful.

Damon Tedford

Brutal wait. One person working the counter for budget and Avis. 30 people waiting for rentals. You guys can do better.

Bonnie Rymal

Very disappointing experience with this Avis location. I rented a full size car for the day and despite filling the car up just before returning the car (at the Esso station around the corner) I was charged $25 for fuel. When I came back to inquire about the charge the kind gentleman working the desk looked up my reservation and confirmed it was for fuel. When I objected he called the owner/operator Azhar Naqvi who claimed I returned the vehicle with 3/4 tank of gas (which I did not). I was told there was nothing else to do but to call Mr. Naqvi the following day. When I called and inquired again Mr. Naqvi was unrelenting and unwilling to make any accommodations, despite my claims. I guess I should have documented the full tank upon my return (I returned the car after closing and left the keys in the drop box), but as an Avis Preferred customer who has rented with Avis many, many times, I have never had to do so. Terribly disappointing experience and I will not be renting from this location again. Also, this location does not protect customer's information: a previous rental contract was left in the glove compartment when I rented the car!!!

Don Hickey

Halifax airport staff absolutely marvelous and very helpful.

Suz Ladybug

NEVER RENT FROM THIS LOCATION! Husband rented a car for 3 days. Returned it on time with no damage. Got a call 3 weeks later saying he has not returned the car and "someone" called in to extend the lease, which he did not. Went to the parking lot where he left the car, it was there at the same spot where he left it, collecting dust. Obviously has not been driven for weeks. Final invoice print out has the milage unchanged from the day he dropped off the car. The clerk could not provide any proof that someone called in to extend the lease. No record or note of it in their system. The company tried to get us to pay $2500 extra for the weeks that the car was not in our possession. Reported to the police. Stay away from this location!

Francis Bilodeau

I had a big problem coming in for a car rental and the manager and his employee were very, very helpful to fix my problem. They saved my vacation. Couldn’t thank them enough and I recommend this place to anyone.

Brian Whelan

Never had any issues with this Avis location. Always pretty quick with pick up and drop off.

Daniel Thomas

I rent from here several times each year, and have never had a problem. Inexpensive rates, and once or twice when they didn't have the model I booked they upgraded me to a better model at no charge. Quick service, and no issues.

Diego Pizarro

I like Avis since I have always had a good experience except on this branch. Condenscending and rude stuff.

Robert “Robert” toovey

Unless you've got your own credit card and license you are getting a vehicle

Andrew Bedard

I have only been here once, but it was a good experience. I booked a sedan day of after my reservation was cancelled at another nearby car rental company, and a few hours later picked it up. Staff was friendly, car was clean. Quick and easy.

Michael Sweet

Really bad experience with Avis, generally speaking. However, their Covid19 response was the worst. Because I canceled my reservation through the app and did not call them (they were not answering for hours at a time) I had to pay the full cancellation fee. This is because I did not wait until closer to the date (by 6 days). The customer service manager (note, manager) that I spoke with lectured me for 3 minutes, without allowing me to speak, from a script and then told me that it was my fault that I was being charged the fee. Where is the compassion for customers who didn't receive this "information" on how to call them and do things properly? Where is the compassion for customers who are canceling their trip because of Covid19 and have no options? You know the $50 fee is not really a big deal for me financially, but for many out there right now that is a trip to the grocery store! This is a nasty corporate money grab and also money poorly spent, as I will never do business with them again (after 23 years of business with them). What I will do, however, is spread the story of how I was treated. How this company responded in the greatest public health crisis of their time! Avis should be ashamed.

Quentin Freymond

(Translated) The car was not a similar model to the reserved one. The final amount charged to my credit card was $300.- higher than the online rental agreement. I sent several emails to the Avis department and they never replied. The wait at the counter to pick up the car was very long. I don't know the other rental companies in Montreal, but I certainly don't recommend this one! (Original) La voiture n'était pas un modèle similaire à celui réservé. Le montant final facturé sur ma carte de crédit était de $ 300.- plus élevé que sur le contrat de location en ligne. J'ai envoyé plusieurs e-mails au service Avis et ils ne m'ont jamais répondu. L'attente au comptoir pour la prise en charge de la voiture était très longue. Je ne connais pas les autres compagnies de location à Montréal, mais je ne recommande en tout cas pas celle-là!

C T

never again , they over charge , the chinese manager is very rude

Rick Mills

I always rent from this location. They are quick, efficient, great customer service. I recommend this location. Ask for Owen, fabulous service, always with a smile!

Inderjeet Singh

Service is very good. 24/7 service also is really good. All over everything was very good. Customer service is good too.

Mohammed Najib Haouas

Small location, which means you'll be in for a long wait during peak demand (I'm talking 1+ hour wait). The staff do their best; I was served well at this location.

Jeevan Toprani

We like renting with Avis but the car provided this time was not upto the mark. Avis is the best rent a car company in town

Frank Castro

I rented a car at this location last weekend to take a trip to Toronto with my family. The service was good, I asked to the guy there for a comfortable car for the long ride and we were happy with their suggestion.

Chris Leach

I left Moscow due to CoVid 19 virus emergency and arrived in Montreal. I needed the car to get home 100 kilometres away. Because of the 14-day isolation I could not return the car to you without putting your employees at risk to the virus but yet I had to pay the 14 days rental for the car to sit in my driveway. Because the emergency continued and I had to stay in Canada, I had to extend the rental . I wanted to return the car to Ottawa as my son lives nearby and can pick me up from the drop off. You charge me a huge amount of money for the alternate drop-off location. I would have thought in these times of trouble Avis would be more than helpful to people trying to follow the rules about isolation and travel. Last.. My company has enjoyed a long relationship with Avis and I thought we got much better deals such as the drop-off fees being waived and low rates. By the time I return this tiny little Hyundai accent the bill will be thousands of dollars. I could have bought a used car for that amount.

Regan Fossen

Each time I rent from here I always have a bad experience. The lady who oversees the rental is rude, inconsiderate, and it always feels like you’re bothering her and wasting her time. I believe this is the manger that I have felt with. I would not recommend any one renting from them. My last rental I had with them, I had booked for a specific time but no one was here to help me, because they went to wash a car. Just very unprofessional

Christopher Davison

Service is very good and cars are in great shape.

Amir Sajedian

They are not offering any pick up services, though others offers.

Amaury Evra

You better come with a lot of patience. Sorry I meant A LOT OF PATIENCE !!!!! On a long weekends it is not unusual to wait 2h to have your car, if they have it !

Ramón de los Santos

I am AVIS Preferred. The car I rented for a road trip was excellent in all terms. However the manager of the office was very rude and had really bad manners.

Natasha Evans

Brett gave me fantastic service and advised me on my rental options; allowing me to choose what best suited my needs. The car was clean and very comfortable to drive. Check-in and after hours check-out was straight forward! I pre-booked the car online, arrived at the office Monday morning at 9am and the car was ready immediately on the 7th floor parking lot. I'll definitely be renting from Avis again.

Doug Lachance

I am Avis Preferred. I book online for a full size and my options are a mini van and a small SUV. You seem to thing that a small SUV is equivalent to a full size and it is not. I chose the full size car for a reason. This has happened multiple times with no free upgrades. I just don't feel as though there is any perks or benefits being a Preferred member. Good bye.

Warren Fournier

Service and car met all my needs.

Aalap Patel

I was supposed to deliver car at decarie location @4PM, but I was going to be late for not more than 5 minutes, I called at decarie location and the guy very rudely said location closes @4 sharp and if I come at 4:01 as well I have to pay 60$ extra moreover, when wanted to extend conversation with sorry and asking for giving flexibility he hung up, then I called customer care and they told me to drop car @ downtown location, when I called downtown location they said I have flexibility of 30 mins without any extra payment. I dropped of @ downtown then with no extra cost. Where I had very respectful and helpful conversation with both downtown and customer care representative, on the other hand, the decarie guy was very rude and disrespectful. Close your location @4 sharp but atleast give me next best option which will not make me lose money for being late for few minutes instead he talk disrespectfully and rudely, hanging up on customer just pushed me over the edge. Decarie is near to my place and my bank has discount for me @ AVIS as well, but I am never going back to AVIS for this behaviour.

Vineet Palan

Fuel charges were added even tough I returned at the same level. Really disappointed.

Jason

Terrible experience. It took me over and hour and a half to get a car I reserved and they tried to charge me more than the quote/reservation said. Avoid.

L E Carmichael

The vehicle was great, however the time it took to get the vehicle took forever. The computer the customer service rep was using wouldn’t print, they were hand writing the reservation slips for the Preferred members. They couldn’t get the contract to print, had to keep changing computers. It was chaos. Then on the return, rate was correct, but the final total was incorrect. I called the next day, and it said to leave a message, I did. No return phone call. Very pathetic AVIS. This AVIS center needs a definite upgrade.

Kazi Hoque

Its a good place over all. Long wait times at times during rush hour, but that's a given. Manager and staff are all super helpful and friendly. Great range of cars. The kiosk could be cleaner and more polished.

Olivier Mergeai

(Translated) Perfect experience with Avis. Staff attentive and the manager Lucia cares for her customers (Original) Expérience parfaite avec Avis. Personnel à l’écoute et la gérante Lucia est aux petits soins pour ses clients

Mike Aghili

They kept me for 1 hour at Avis airport to give me the car. It was not busy at all and they were taking their time to do their personal stuff. I asked them I have booked my car at 9 but now it’s 10:30 and they said it’s because of Covid-19. I won’t recommend this branch of Avis to anyone. They are not respectful and responsible at all.

Danny Boy

They gave the rental away , that we had booked months prior, very unprofessional:(

Patty Rhoads

long lines at counter and car was not checked carefully. fuel was not full as specified. missing a little over a quarter tank.

Saavan Ravindranath

I have rented cars from Avis quite a number of times, each time through Mr Joseph Simon, I have always have had great customer experience!. The cars were all brand new and the staff including Mr Simon were very friendly and transparent in their dealings.

John B P Armstrong

Good car-- but was an hour and 45 minutes late returning due to a tornado and they charged me a full extra day. They then led me on a goose chase through their national office phone line when it turns out only this location could actually waive the fee. Not impressed with that lie.

Jon G

Rented a VW from here after the wife was in an accident.

Justus Vermaak

Unbelievable! Saturday morning, at least 20 people in line, one agent serving. Taking approximately 6 minutes per customer. Never ever seen anything like this! Am a regular Avis customer worldwide and have never seen anything like this before. AVIS head office, please find a competent manager!

Amanda D

Extremely long wait times, no vehicles ready. The whole room was full of waiting customers, staff is apathetic. Very frustrating

Sherif Fathy

Really not satisfied with the staff , she was an old women working without even a passion, Avis cars are more expensive than enterprise cars

maura wingle-land

A level of incompetency I've rarely seen. Had me sign everything without going over it at all, forgot twice about an extra service I'd pre-booked online, handed me the vehicle inspection without *actually inspecting the vehicle with me, and gave me absolutely no records of my own. The car lot is confusing to find and they gave no help with directions until I came back up after wandering the garage for 10 minutes. When I returned the car, the guy was arguing with a customer in a way one probably shouldn't argue. The icing on this terrible cake was three days later, when they called to say that I STILL HAD THE CAR. When I explained to them that I absolutely did not, he looked into it further and they had sold the car "without telling him " and left my rental open. I will never go back. I advise you to save yourselves the hassle and find another agency.

C Cruz

Mildred is awesome.

Paulo Carvalho

Nice price when reserving through Costco

Luis Serrano

Terrible service, the owner is very rude.

Michele Anbar Haddad

A problem solving team delivering on their promises

Justin Walker

Friendly staff and overall experience was pretty good.

Arun Kumar

The Car condition was very good. It was so clean and well maintained. I enjoyed my trip. This is my first trip in Canada. The person who helped me for booking from the reception was so kind and he clarified all my doubts.

Shiki Chen

I just renewed my US drives license and didn’t have the permanent card yet. I gave them my paper ID and they said, this means nothing. THIS IS A LEGAL ID and why does it means nothing???

Kevin Sheridan

We rented a very nice and clean vehicle. Paid what we were quoted

Kevin Sheridan

We rented a very nice and clean vehicle. Paid what we were quoted

K J B

As a Avis preferred member i walked in, picked up the booked car, returned it after two weeks and walked out again. No problem. There is not more I can say.

kpl karthic

I went here got disappointed...they said they don't have any cars...

Jon Fields

The worst service ever, the employee at the desk was the rudest towards us, I guess it's my fault I flow across the country and I was looking for a vehicle to rent on a holiday and your open. I would give them negative stars in if was an option, glad theres other rental companies that have employees that dont mind working and give you service with a smile.

Andres Roaro

Good rental agency

Alain Deschenes

Airpo Hub completely understaffed to speed up waiting line. Every year at Christmas and Summertime the waiting is the worst I have seen around the world. August 4th - waited 1:30 hrs in line ... with average 25 people waiting at all time. No values of Customers satisfaction ....

Alejandro Fuentes Martinez

(Translated) All online. (Original) Todo por internet.

Raphael Morin

Efficient and good service.

Travis Booth

Had good service and cars were brand new

Kristine J

Fast courteous service. Had us in and out in minutes after booking online. Thank you avis

Mohamed Salem

Have good cars and good customer service

Julian Teakle

A good spot to rent vehicles, I suggest going at non peak times, do not pick up your vehicle on the hour or you will be waiting in line.

陳愛爾

We made a reservation at AVIS last month. We didn't notice that we made a mistake when booking so that our reservation had to be cancelled at the scheduled pick-up date. We were so depressed and worried about our trip to the Rockies starting from Vancouver. The person at AVIS helped a lot. He tried really hard to re-book a car for us at the spot. And helped us look for better deals since there's a big gap of price between our previous reservation than the new one. It was a busy morning with many customers. The guy was patient and we really appreciated his help. Luckily, we got a nice car after one and a half hour and finally set off.

John Moore

Cost was much higher than I used to pay

Peter Hiddema

Great service, handy new location, and I almost always get a free upgrade. Thanks guys!

Eve Lepage

Was stuck with a dead battery on my own car across the street. Walked in on their property and was threatened with a police call. I told them I need help but they did not even listen to my problem. No Avis for me !!!

Elizabeth Sutton

I've rented from this location since 2018 and they always provide great customer service & really look after preferred members.

Herve M

Great service with very friendly staff. I’ve been renting cars on a constant basis for work and personal and I’ve alway had a great experience. Number one choice for car rental for me.

Kathy McKay

The staff person was incredibly helpful. Not only did he tell me exactly where the car was but he asked my preference for stairs or elevator. He explained where to find a gas station, where the gas cap is and other helpful details.

Ann Marie Marchand

They are the best car rental place I have dealt with. The cars are super clean and the service is good.

Joshua Giesbrecht

Great customer service. Only thing is I wish that they did pick up and drop off... I had to walk a ways to get there from across town but the weather was nice enough.

Lana Lou

Really happy with the service and the vehicle I rented, and the price. The manager is really nice and supports veterans. I rented this car for a seven hour drive and ended up saving money in gas.

B C

As a preferred customer you never get the free up grade without , asking , demanding or you just plain forget about it. It disappoints and frustrates you everytime. Can any renters suggest a pionts program that is of good value . Thanks

Megan Wilcox

Got a nice surprise upgrade to our booking, swift pickup, easy location. Staff were super friendly and quick to process!

Eugene Malinin

Good.

mack kemp

The service here was horrible when I went to pick up my reservation. They only had one person working and weren't answering the phones. I ordered off hot wire and the info didn't match up n was told I could sign the papers they had or just leave... The suv was nice though and dropping it off was easy and that employee was nice.

Clinton Friesen

Great price for a really new car. Very little wait time to get everything set up. Parking lot is very tight though.

dbq

Miserable, terrible place to patronize. Having a reservation means nothing .... because they still want you to wait over an hour for a car, Then all you can have is a car smaller than a class of car you reserved. They take every chance they can to gouge!!..... overpriced gasoline, overpriced insurance, if you’re a few minutes past 24 hours you pay for a whole second day. Forget this place

Michaeldadangongzi

(Translated) Bad car rental experience The first clerk error deduction The deduction of 1000 Canadian dollars prepayment The second clerk Near the off-duty time Impatient to the customer Anxious to get off the customer to speed up the booking Not rent staff. First time they pending me 1000 dollars for only one day renting a grand Cherokee. Second time they can not wait to get off work even though I still 4 orders to make appointment. (Original) 糟糕的租车经历 第一次店员错误扣款 扣除1000加币预付款 第二次店员 临近下班时间 对客户不耐烦 着急下班催租客户速度订车 Bad renting experience. Not helpful staff. First time they pending me 1000 dollars for only one day renting a grand Cherokee. Second time they can not wait to get off work even though I still 4 orders to make appointment. ????

ZPLife

Ruban Balan is extremely disrespectful. I am a corporate employee and had a reservation today. He was looking to confirm my employment but he was very condescending. I had already put in my discount code which was specific to my company (had used it numerous times in the past but first time at this location). I gave him two different cards (again unique to the company but they don't generally have the company name on it). He asked me (again very disrespectfully) for a business card which I didn't have but I offered to email him from my official email which he agreed to. I then asked why this was all necessary as never had to do this in the past at which he literally told me to leave the store. He further got confrontational. Lots of finger pointing and came around the counter and got in my face to which I said if he assaults me I will call the cops. At that point he went back to his counter and I left. Called their customer service to file a complaint. Hopefully this does something as my entire day plans are now ruined. I hope they check the cameras to confirm my story.

Matthew Hendershott

Quick, efficient, good car and price.

Christopher Mathieson

AVIS YXE Saskatoon International Airport. Friendly and helpful staff. Close walk to vehicles. Excellent signage for return.

Gordon Peel

Helpful staff, went out of their way to cover q mistake I made

Vivien Montaz

By far the best car rental in all Kingston. I highly recommend !

Joao M

Blond old lady in the reception was extremely rude. Seemed like she didnt want to give us the car, creating all sorts of problems? Anyway we had everything booked correctly so in the end she completed the registration, seemed kind of mad though. Anyway, bad experience. Rent in another Avis location if possible! Stay away from this one!

Stefan Mirescu

Very good, Dan is the best...

Taylor Palmer

My plane was delayed and the employee stayed 45 minutes late to accommodate us. 5 star experience. Thank you!

Lynn Phillips

Your smart phone app is user friendly and easy to use to reserve a rental car. The customer counter service at your airport locations are friendly, and organized and have my vehicle and paperwork ready when I arrived.

Salim Jivraj

Kelowna airport Avis location staff were friendly and super helpful.

Brandon Brown

The best!

J. Rich

Good service

Vahid Vajihinejad

Good branch. Laila is an amazing customer service representatite

Steven Brown

Great people, cars are always clean. Prices are a little higher but most of the time worth it. Im renting again for 1 week in July, definatly use them.

Guillaume Orme

(Translated) Mixed experience with Montreal Airport Avis. Customer for several years at Avis, I naturally turned to this brand for my trip to Canada. What a disappointment when I arrived and after an 8 hour flight, 1 hour to go through immigration and collect my luggage: I arrived in a non-air conditioned room with a tense atmosphere. 15 people in front of me, 2 people at the ticket office (Sunday 1pm). In the meantime, I learn that some people have been waiting for their vehicle for 4 hours ... ???? After a good hour and a quarter of waiting comes my turn, the visibly tired hostess simply tells me that my vehicle is reserving 2 months in advance and prepaid is not available ????. The hostess "offers" me two options = wait for my vehicle to come back (without any idea of the deadline) or opt for a higher category for a fee, of course, without commercial gesture. Not wanting to waste my time any more and finally start my vacation I chose the expensive option. I can't imagine the wait time for people who haven't made a reservation. Another disappointment was that the vehicle was not clean. On the other hand, upon return, the return and the usage checks were carried out very quickly. I had read the previous reviews on this agency without paying attention but I have to go in the same direction. I don't know if it's bad management or too much demand but one thing is for sure this situation needs to be corrected. Thanks for taking the time to read this. Last tip, it would be better to pick up your vehicle from Montreal rather than the airport. A nice journey to all of you (Original) Expérience mitigée avec Avis aéroport de Montréal. Client depuis plusieurs années chez Avis, je me suis naturellement tourné vers cette enseigne pour mon voyage au Canada. Quelle déception en arrivant et après 8 heures de vol, 1h pour passer l’immigration et récupérer mes bagages : j’arrive dans une salle non climatisée et à l ambiance tendue. 15 personnes devant moi, 2 personnes au guichet (dimanche 13h). J apprends entre temps que certaine personnes attendent leur véhicule depuis 4h... ???? Après une bonne heure et quart d’attente arrive mon tour, l’hôtesse visiblement fatigué m’annonce simplement que mon véhicule réserve 2 mois à l’avance et prépayé n’est pas disponible ????. L’hôtesse « m’offre » deux options = attendre que mon véhicule revienne (sans aucune idée du délais) ou opter pour catégorie supérieure moyennant finance évidement sans geste commerciale. Ne voulant pas perdre plus mon temps et enfin commencer mes vacances j’ai choisi l’option coûteuse. Je n’ose pas imaginer le temps d’attente pour les personnes n’ayant pas effectué de réservation. Autre déception le véhicule n’étais pas propre. En revanche lors du retour la restitution et les contrôles d’usage ont été effectués très rapidement. J’avais lu les précédents commentaires sur cette agence sans y prêter attention mais je suis obligé d’aller dans le même sens. Je sais pas si c’est du à une mauvaise gestion ou trop forte demande mais une chose est sûr il faut corriger cette situation. Merci d’avoir pris le temps de me lire. Dernier conseil, il serait préférable d’effectuer la prise de votre véhicule à partir de Montréal plutôt que de l’aéroport. Bon voyage à tous

AL BLAIS

I would give this business a negative star rating if such a thing existed. Read the fine prints and don’t be late or the surcharges will be substantial. 30 minutes late and charged full day rate. That’s good business practice when you want returning customers. Oh, I forgot to mention how rude the employees are.

Heinz Beanz

Hmmm. Not open in the middle of the afternoon on a regular business day.

Nenad Lukic

Gina and Roy were simply amazing. They assisted us when most needed, after our massive 401 accident and got us in a vehicle, safe and ready to move on within an hour. They helped with the insurance discussions and settlement, they've been close by until the very end with closing the insurance payment and returning the rent-a-car vehicle. Huge thank you to AVIS Budget Kingston - 5 stars and loyal customers are earned with going above and beyond!

Trevor Cameron

I can't rate the rental experience as I never got a car. Reserved one for when my flight arrived, and after waiting a half hour there was never anyone there. So I had to take a cab to the hotel and try the next morning. This cost me half a day of the work I was here to do. The next morning there still wasn't anyone there but I saw a sheet with my name on it behind the counter that said "No show" Are you kidding me? I had also tried to call ahead of my arrival but nobody ever picked up.

Azim Hoque

They do have slightly cheaper rates at times, but also get cheap service and dirty cars. We just rented for the long weekend, the car was dirty as a chicken pen, and the wheels were making a whobbling noise when driving. I called the branch to mention the issue, and I was told they did not have any other car (just 5mins ago I had to choose between 3 cars). It was a safety concern but the insist went on that nothing was wrong and if I want, I could go to another branch to swap the vehicle. More things happened...but will just advise people to stay away from this place.

Raj Mohnani

Very friendly staff. Outstanding customer experience.

Avis Red Deer

First time renting from this location. The staff went out of their way to provide me with a great renting experience. Got a free upgrade as well. Wasn't expecting that. Great car. Great service. Great price

Herbert Bactin

Convenient location and hours but wait times are terrible plus you’ll feel lost trying to find where to return the rental. There should be an option to leave the car out in front of the store when returning.

David Loney

Not helpful employees at this location or roadside assistance. Had to change cars due to problems with the first car and also had problems with the second car. Returning car here is difficult.

josefa valdes

I have rented two cars here and my experience has been Awesome. Last time we had some problems with our credit card and the agency operator Aseem was wonderful! He tried everything to help us achieve our trip. Thank you Aseem!!!!

Danielle Ripsman

My go-to rental place in the Waterloo region! Great prices, helpful staff. Never had any problems :).

David Yelligadu

Service was okay. Didn't get the car we actually paid for, got something from a totally different class. The vehicle wasn't the cleanest either. Although, be careful, don't return the car late, they start charging outrageously by the hour (didn't happen to me but I inquired about it).

ryan plestid

I picked up my car on the Family Day long weekend. I had reserved an economy car, which was not available for me and I was forced to take an SUV (which I really did not want). I received some of the worst customer service I have ever seen. This included: being ignored, being made to wait so the employee could finish texting, and being told that it was stupid to check if the car had a spare tire (who needs those right?). I do not recommend this location.

Rodrigo Alpizar Lara

(Translated) The rent is very expensive if you want to leave your vehicle in banff and you do not want to return. The people they serve are very friendly. (Original) La renta es carísima si quieres dejar tu vehículo en banff y no quieres regresar. Las personas que atienden son muy amables.

Othman Abdelhamid

Great service. clean cars.

Stephanie Navarro

OK they have really good cars. But the manager can be stiff

Kirsten Alexis

When you're in the Canadian Rockies and really want to explore, it's best to have your own car. Since it was winter, and I had flown into Calgary to meet my mom for our trip to Banff, I didn't have a car. We chose Avis Banff because it was super close to the hotel and had great reviews. Our car was clean and perfect for the road conditions. Kamila was such a pleasure to work with; she was so sweet and helped us get the perfect car for our trip. We will definitely use again!!

Fouad Assadi

Great company and great service! 10 out of 10 satisfaction

Wonder Miss

It was a wonderful experience renting from them. The Chevrolet Impala was beyond my expectations. It has heated seats and steering, enough for 4 people with luggages and snowboards. The staff even give me a ride home after I return the vehicle.

Joe Donelle

I couldn't be working for a better company. They treat there employees and clients with the upmost respect

nico de veer

Getting the car and be on my way went very smooth and quick.

Chris

Good service but a little hard to find

Eleni Panagiotarakou

Despite being a loyal customer, and despite indicating that I had plans for future rentals, i was charged an extra day for being 2 hours late. Classic example of winning a battle but losing a war (they gained $37 for one day but they will lose $5,000 over a year once I switch over to Enterprise)

David Waldman

Excellent service wonderful people

Mirmahdi Rahgoshay

Good price but they did not answer the phone and did not offer drive.

Lory Pedroza

The food there was AWFUL

Dustin West

Helpful staff.

Lukhvir Hundal

Staff was rude no point in dealing with these people.

Shim Mannan

Great location, quick and friendly service. Cars have always been clean

kathira dawit

the most rudest people I have ever met in my life!!! what kind of business are you running? I tried to rent a car and called for some information. the guy (brown accent) laughed at me when I asked why there was different costs online and told me "why did you call me if you already saw the price online?" and hanged up the phone on me. when my friend called they told her they were busy to talk on the phone and shouldn't call if she doesn't know what she wants. be careful they rip you off the price they tell you is not what they charge you and most of all are very rude. I will never rent from them!!!!

Franz Sanvictores

Always great service without being pushy on added insurance options like the other guys. Great vehicle choices with competitive pricing. Rented a Dodge Challenger around Halifax. Highly recommend with the coastal roads.

CallDerek

Car I ordered was not available, without a long wait... so I was given a mini van

Kyle Gilmar

In store service was great. Call center didn't know they had reduced hours, staff stayed to help me even though they were supposed to be closed. Very friendly and gave me a nice upgrade. Reccomend!

Aurélie Maitre

(Translated) Horrible 2h30 of waiting for a reservation already made and paid by internet no accompaniment to the car I do not recommend at all. (Original) Horrible 2h30 d attente pour une réservation déjà faites et réglé par internet aucun accompagnement a la voiture je ne recommande pas du tous.

Adam Clarkson

The Avis staff in Saskatoon are the best - super friendly, accommodating, fast, helpful and totally customer-first in every way. I visit Saskatoon all the time and can always expect to just grab the keys and go to a great car.

barbarashea

Waited 45 minutes for a car! In a preferred line up! Staff were very unprofessional and not helpful in any manner. There wasn’t a shortage of staff or cars just staff that was slow and in my opinion lazy. Couldn’t be bothered to serve anyone! Very sad and will not ever use or recommend this location again.

Kathy Bath

This was the third year in a row we hired a car from Avis Kelowna. We always book and pay in advance which we did this time. When we returned the car the lady asked me if I wanted the invoice and receipt by email and I said yes. A day later I noticed that just over $7 had been taken off my credit card. I called to ask what it was for, they couldn't tell me. They said head office would contact me, which they didn't. So I called back and was told, oh head office is going to refund the money but still couldn't tell me what it was for. No refund and I still haven't received any invoice/receipt. Yes its only $7.43 but it could have been any amount of money. I am going to have to put in a complaint to my credit card company to get a refund because they have no right just debiting my card without my permission, and especially without any justification for what it is for.

Mark Buehrmann

Everything was great. Car was excellent, check-out, return processing was fast.

Kirk Shaw

Supposed to get an Impala they couldn't find the keys so they hooked me up with this sweet Charger

V K

Awful wait times. Only 1 staff member present and he moves at his own pace. Budget moves a lot faster

Ajay Ramganesh

I have rented cars at this place a lot. The location manager Mr. Arsh displays professional excellence. The cars are well maintained. I was surprised with gifts many times. This is the best rental place in Winnipeg Downtown.

Robson da Silva

Horrible customer service

Alex Jasper

Avis to the rescue. We had ’reserved’ a car through Enterprise across the street, after flying all night with two kids, we showed up to them saying they had no cars left. Avis set us up for exactly what we needed at a better price. 6/5 star for sure.

Martin Bell

Firstly - I find it upsetting and unfair that I rent a car for 1 day for 36$ and I find out upon arrival, that despite the -26deg's currently afflicting Calgary, the winter tyres are a $20 extra. That is simply not reasonable... the rental of a $20,000car and $1000 set or winter tyres cannot cost that similar a price.. that is AVIS PRICE-GOUGING. I work in the oil and gas industry, where safety is paramount... so I rented the tyres.. but I find it irresponsible of Avis not to have this as standard... and for a more reasonable price.. one could argue Avis is actually putting clients at risk by not insisting this is standard equiptment on rental cars at -26deg C! Finally, when i did get to my car,the car was dirty on the inside and dirty on the outside... additionally the water low light came on immediately, the moment I left the Avis garage... I find this service very sub standard, and very much considering the competition for my next rental. Thankyou

matt maroney

Really helpful guys here. They let me drop off my YVR Airport rental in North Van., even a little bit late, and for no extra fee.

issam bakhti

I go there about twice a month and every times the experience I get is better than the previous one! Great cars and better people working there

Diane Empringham

Car was fantastic, service could use a lot of work.

Soumyadeep Bag

Do not rent from Avis. PERIOD. Had the worst experience. Rented from them as they were open on Victoria day. Tried calling them for more than an hour for a pickup from my home. I live within 5 km btw. Nobody had the courtesy to pick up the phone. Called their customer service who tried to blame me for not checking an option for home pick up, which does not exist. Asked them to cancel and they said it would cost me $150. Just go to Enterprise or Discount down the road. They treat you better and are much more customer friendly. Not only will I never rent fromAvis or Budget again, I will tell all my friends and family never to as well. Am still fuming.

Rahim Hudani

Very bad Customer Service! Did not have the car for 3:30 pick up, and was given car at 4pm, stuff didn’t check the car properly before giving, but when returning I was gettin billed for something I didn’t do, and when I started arguing, he started blackmailing me, saying he will call cops! Very bad service! They don’t know how to talk to customers! Name of Stuff: Sohail

jean-philippe doré

Excellent Customer service. Been renting with these guys for years and wouldn't change. Great car selection too!!

Marietta Laberge

When I called they asked how much my insurance would cover per day and had the vehicle unlocked so I could check the inside right when I arrived. It wasn't washed but I arrived within 10 mins of calling and the man on staff was very friendly.

John Clark

The car was not clean, but mechanically fine. Customer Service is truly abysmal. I think I waited longer in the preferred line than I would have in the regular line. Staff are brusque at best. Polite and pleasant service is unknown here.

AJae Sea

Barry was extremely helpful, professional, and authentic. I would encourage anyone to rent from Avis Dixon and deal with Barry.

Surika Transport

Nice service

Lusi Xie

Poor service, unfriendly staff, unclear signs for returning.

Jun Yuan

To find the Avis return was kind of challenging! But the staff Jasmin was very helpful, patient, and friendly!! She directed me multiple times and finally I was able to find the return level! Thank you! Great experience! Highly recommended!

Harjinder Singh

They still don't offer pickup and drop off service.

Sam Balogun

Avis was great. Good, helpful and kind staff. Car was clean and in great condition. I'd return here again and again.

Martin Kidd

We were given a Chevy Cruze and we absolutely loved the car, easy to drive and full of features. The rental and self-drive tour, covering about 4,000 km, was organized by a local travel company, Vision Atlantic.

Sunny Singh

They're really Great

Edward Clermontt

Your lucky if they call you back three weeks after you ask for a price, not to mention the snotty attitude of the woman working there

Marta Hajduk

Great friendly service!

Lindsay Kucharczuk

Staff here are uninviting and unwelcoming. When I walked in the door to pick up my rental, they didn't even said hello. I kid you not, the woman said "What do you want?" They gave me a rental car, when I turned it on the maintenance light was on. I proceeded to tell the lady that the maintenance light was on and I would like another car. She said "Ive got none to give you. It's fine." Being in a predicament and needing a vehicle, I took this car and drove it for a week with a maintenance light on. When I returned the car, same horrid customer service. Car interior was in good condition, lots on scratches on outside.

Solène Plancqueel

Roy was so kind and helped us a lot. Thanks to him we have answer to all of our questions as exchange students.

Shane Ozouf

It's a small location, but the people there are more than accommodating. I have never had an issue getting a reservation, even last minute, and they always do their best to help out in any way they can. I have been to this location many times over the last several years, and only once or twice have mistakes been made, but not severe ones.

Susan Saliba

Excellent service and great cars.

Mamtaz ALI

very happy with the service and the car, best place for car rental in town

Jeceth Tordesillas

The costumer service in this location was impeccable. Although we had problems getting the car we reserved due to lack of rental cars in Alberta, the worker was able to solve it and gave us better deal which made our trip a lot more fun. Thank you!

Sam M

Booked 2 months ahead of time but did not get the vehicle I wanted or anything similar. Returned it with a full tank of gas but still got charged the fuel service fee, nobody looked into that for me. Waited 15 minutes upon pickup and returning to speak to the front desk.

M. K.

Website will show cars that not really available at the office. Also, my CC shows multiple payment by Avis on same order, I had to call twice to make sure it's an automatic cancellation. Prices are good comparing to others .

Jeremy B

Poor service

ERIN QUINN

There were no instructions upon rental confirmation where the kiosk was located in the concourse. There is poor signage in the building. The attendant in the parking lot booth, gave no instructions as to where the vehicle was. He did not conduct an inspection of the vehicle with me to check for damage. After spending considerable time wandering around, I returned to the attendant in the booth, where they instructed me that the car was behind a gate, again with no instructions as to how to get out of the gated area. Fortunately another gentleman, who was cleaning Avis vehicles took the time to help me. There was also non-existent instructions on how to return the vehicle. You exist off Asquith Avenue, but can't access the B3 location back through Asquith. When I called the location for instructions, I was redirected to a call centre that had no information available on how to return a vehicle.

Alison Cornelio

Booked online for a special price. Showed up at the desk and got charged for a crapload of extra fees. Said there was nothing they could do despite my previous finalized quote. Stupid.

jeremie thompson

Car was filthy on the outside splattered with bugs. Car was flashing a service light. Service was less than professional. This is my second bad experience with avis at 2 different locations. I will not be renting from them ever again .

Moses Chan

The staff is very bad service, His attitude is bad. So polite.

Jeffrey Suhr

If you need a car downtown, go to this Avis location. Book ahead at least 24 hours, save more if you can plan further ahead or even more if you prepay. Very nice staff who will work with you to meet your needs from their large fleet. Centrally located at the base of the Calgary Tower, Avis is easy to get to.

Daniel Sulovin

Dont bother calling. The Indian fella couldn't answer basic questions and i called and talked to a brick wall

Charles Iyoha

Good Customer service

Reut Maimon

DO NOT RENT A CAR FROM THIS PLACE! If I could give 0 starts I would seriously do it! The WORST customer experience that I've ever experienced in my life!!!!!!!!!!!!!! Not only every time I went there I had to wait for a 30+ minutes to get a car that I booked, they tried to accuse me for damaging the car although that damage was already there when I picked up the car, it was even on the inspection paper and they still tried to get me pay for it!!! Then I had to chase them and make enldess numbers of calls until Avis claims department admitted that it's not my fault and the case is being canceled. UNBELIEVABLE! The customner representatives in this store are just the most rude people I met, seriously!!! If you don't want to be cheated, please don't rent from those people!

Marco Tjokro

The renting policy keeps changing depending who is working at the moment. Not a great customer service I would say, because not only it confuses us, they also didnt give any other alternatives leaving us stressed out. As for the car, they had the newest car everytime we rent so that's a plus.

JAIMY .S. Joseph

I never had such amazing customer service experience. Joseph Simon from Avis helped me to get a good deal and suitable car. I would highly recommend this location.

Caza Cazanova

The car was dusty when i picked it up

Mike

What I like the most about this Avis location is not the Cars, which are always in good shape and clean, but the staff. I'm not sure if his name is Richard, I think it is. He is an amazing person who always has the right tips, the kindest smile, and the best attitude; things you can't buy with money. Only for this we always prefer Avis!

victor goosen (Locksmithvic)

Always always rent my cars from here Hadir makes this the only place I recommend to rent vehicles fast easy and efficient.

Claude-Eric Lesellier

(Translated) Very correct reception, like the car. Part against the car was not ready and we had to wait a bit too long. Quick and easy return. (Original) Accueil très correct, comme la voiture. Part contre la voiture n'était pas prête et on a dû l'attendre un peu trop longtemps. Retour simple et rapide.

Nathalie Dubord

(Translated) Excellent customer service (Original) Excellent service à la clientèle

Robert DesGroseilliers

good dependable cars and great service.

Don Jesso

I have rented many times from avis in Abbotsford Airport They are by the book. There system does not allow then to be nice or bend the rules. Making it easy to be frustrated at times . But the woman and men that work there are very nice people and want to help... I was $1.75 cents short of the 500 despot And there system wouldn't book me because of that. The car was paid but they couldn't help The woman even stayed a hour past her home time . But we left with no car because of it . The next day I was driving Other than that nothing but 5 star's

Debra Figueira

Richard was most helpful to my husband and I yesterday. Thank you for making our experience a memorable one. All the best for 2018.

Roberto Belmar

As always, a pleasure to rent on Avis....excellent service and great cars!

Raki Perunarkilli

Had to wait 1 hr to pick.up the vehicle i dont understand what is Avud Prefered Customer...

Kevin Antochow

Awesome service. Mildred was very efficient and product knowledge was excellent.

Aisha Ismail

Good service

Deanna Huff

Kara is always so friendly and helpful. It's nice to be greeted with a kind, familiar face when landing in Timmins. Excellent service.

Michael Rosario

Great customer service.

Robert Jack

The manager is a awesome awesome person to deal with.

Kristian

The individual who assisted me was friendly and put together a last-minute rental very quickly after a Zipcar I had reserved was unfit to drive.

Jean Robitaille

(Translated) An efficient, friendly, almost family service. No waste of time, no flafla. Nothing complicated. To the point. An address to know. (Original) Un service efficace, sympatique, presque familial. Pas de perte de temps, pas de flafla. Rien de compliqué. Droit au but. Une adresse à connaître.

Terry Zeng

Worst customer service experience ever. The Avis website lets you book a rental for 5:00PM on Friday and the rep tried to not let us in at 4:58PM. Overall he was super rude and seemed like he wanted us to leave. The most unprofessional service at a car rental company I’ve experienced

Jawed Iqbal

Fair people to deal with

Nancy Tan

Another great experience with this car rental company!! Appreciated the unexpected upgrade, Ford Fusion hybrid, unlimited kms, affordable, comfortable and excellent fuel efficiency. Excellent customer service and easy pick up and drop off at the St. John's International Airport. An all around positive experience. I highly recommend this company!

Danielle Fry

This week, I rented a car at Avis. Our journey was a little unique but Gavin was excellent! He made sure our reservation worked out well with a car we were happy with. He was well informed and personable.

Lina Sandozi

No problems

Danny xie

suck company bad service

James Rochon

Was quick in and out but didn't get the car size that I booked. Asked for an Impala got a Hyundai Kona

Tina Clark

We had a flat tire prior to leaving for the airport at 4 am. We called the emergency number and were told that the repair person would be to us in 45 min. or less. It took nearly 2 hours for him to arrive and we missed our flight. We had to pay $200.00 to rebook. When I turned the car in at the airport the representative who took my keys didn't even know that I had a flat tire. The person I spoke with on the phone never shared the information. This then caused me to have to stay and fill out paperwork. I also shared with a team member that the car was brand new and should have a tire indicator light on it. He simply said, "Yeah, it's probably not turned on." I was very frustrated at this point. I never use any other car rental company than Avis, but I will definitely reconsider next time. I am beyond disappointed and am now out $200.00!

Lucy Wallis

Worst customer service from a woman I have ever had to deal with. She denied renting a car to my son whose license was valid, ( we checked) then when we complained to her manager she said our card didn't work which was a complete lie. I don't know how people like this stay in business and not get sued. Don't ever use these people. They are inexperienced and their staff are liars. We have now spent over 1000 dollars because of Avis's mistake and ineptitude. Its vacation with my family you screwed up .. I demand justice!

Dan Forbes

Not happy with extend policy or how they calculate tax. Local staff were OK, It was corporate contact center that left me with no option during a family emergency.

shantanu wattamwar

My first experience with this Avis location .. Got a free upgrade , gas tank was full on pickup... Customer service is good .. They are open on Sunday.. Gave three stars as they charged almost full day for 30 minutes late drop and they don't offer pickup and drop like other leading rental car providers..... I will avoid during normal times unless I need to pickup or return on Sunday ..

Chris Burke

Friendly service but I wish they were open later on Sundays.

Max Savard

Great promotion right now with Aeroplan bonus

Nicolas Amarilli

(Translated) I put a star because I can not put 0. An endless queue to make the papers of the vehicle knowing that it was booked by our travel agency. Then a second wait as endless to recover the vehicle ... In short 2:30 to wait in ineligible conditions. Rental company to flee. (Original) Je mets une étoile car je ne peux pas en mettre 0. Une queue interminable pour faire les papiers du véhicule sachant que celui ci a été réservé par notre agence de voyage. Ensuite une seconde attente aussi interminable pour récupérer le véhicule... Bref 2h30 à attendre dans des conditions inadmissibles. Société de location à fuir.

Mykayla Fillion

Great and friendly service! Super fast and easy going employees! The car was ready when we got there and was super fast and efficient with the drop off!

Nicole Heisler

If I could give zero stars I would. Similar to other reviews. Reserved a vehicle for 10 am, arrived and was told they had a “shortage” of cars and it wouldn’t be available for “approximately” 3 hours. I had a wedding to get to out of town and told them this was unacceptable. They need to better control their inventory or at the very least issue a courtesy call ahead of time to let people know there is a delay. I would not recommend this location and will never use Avis again.

Chase C

Always great service. Never had an issue with anyone here .. this is my go to rental place . We have been there 4 times and it's been an great experience

Len Martin

Horrible. Same as other reviews here. Flight arrived at 12:35 am and found no one at the AVIS desk. Their location says they are open till 1am. Tried calling Avis and literally they were useless. I have to goto Toronto as I had my hotel booked there. Now I'm stuck in the airport not knowing what to do. Have to wait till 5 am and fingers crossed they open on time. Will not book with AVIS anymore !

Kopuri Venkatanagesh

Nice deals available at AVIS on car rentals on any days.

Karthik pk

I have been using Avis since 2011. The satisfaction, be it in customer interaction or the vehicles provided is excellent.

Peter Collette

Excellent rates for sports cars

SJ F

In a sea of rent-a car options at this Montréal airport pickup beware of horrible Avis. I went on Sunday afternoon during summer and it was simply ghastly. A friend suggested Avis so I tried it (previously I used Enterprise) and when I arrived at the very unattractive offices it was the longest line I have ever seen. And it was also the slowest line I have ever experienced. For two hours we just crawled along. When I did arrive at the actual desk, the sales associate was totally overwhelmed and fried. She never once acknowledged that the wait was ridiculously long and apologize but rather was annoyed and frustrated. Bad vibes for sure. Please take my advice and book at Alamo, Budget or Enterprise and avoid Avis entirely.

Beryl Meng

Amazing customer service here

Michael Yebio

Absolutely amazing service and employees go out of their way to make sure you’re happy! Pricing is also the best I’ve used for renting cars. Would highly recommend!

Stephen Hall

Airport car rental - expensive

Lowell Haynes

The rental process was quick and easy. The car was in good shape and gave me no problems. A pleasant trip overall.

Aran Kumar

Worst of any service I ever got please peoole avoid this place at all cost. I wanted 1h and 15 min to pass a few people and those men that worked there had no idea what the hell a coustomer service. It's nasty.

Yathish Basavarajaiah

Their Payment options are very specific, credit card with pin only, car was well maintained and cleaned. Staff was nice and kind.

Old Man Drummer

I rent cars from this location at least twice a month for business and always get fantastic service. Highly recommended! Always friendly and willing to go the extra mile for me.

David L

This was a massive hassle. I was given incorrect information and had to put in serious effort to avoid being overcharged. As I already had coverage for damage I might do to a rental vehicle, I only needed third-party liability coverage. The employee insisted that I needed to purchase additional optional coverage for third-party liability. He was really pushing for me to purchase all the optional coverages, but he couldn't actually explain to me what I was in the optional packages (lol!). So he called his manager and confirmed one package I needed for third party liability.... Later, I read more information on Avis.ca and realized I had been given incorrect information. I called back this rental spot and the employee said he would look into it and call me back. Two days later, I called again because I never heard back. Turns out, the employee had looked into it and confirmed that he gave me the wrong information, but had no explanation for why he failed to call me back and let me know. After a bit of a dispute, I managed to get the original charges removed because they were purchased under false pretenses. People make mistakes and I understand that. But when the mistake is discovered, if you try to hide it from the customer in order to overcharge them for a service they never wanted, that is poor customer service.

David

Did not have vehicle we reserved.

Ben G

Rude and incompetent

Michel St Jean

Great service and speed

Neil Mahalanobis

Rented via Hotwire. When I showed up they didn't have a car for my confirmed reservation. No call in advance to let me know. Didn't give me any options. Thanks for nothing.

Julie Poyzer

I am from the US and rented a car for a family trip during my vacation. First, the rental place never did a check through of vechile when receiving it. Also, we were told by the representative of recieving unlimited mileage. Initially, we were recieving excellent customer service, as the closing representative was kind and willing to wait for us 5 to 10 minutes after closing. We were truly appreciative, as we struggle to figure out the gas tank to refill the gas. Again, we were never told of the functionality of the car when receiving it initially. Then, everything went sour when the company was unable to work with us for payment options. Then, we were overcharged of our rental service for milage and time. The manager, who was called for assistance, was also very disrespectful to my cousin. Their is a lack of communication between all representatives, as the closing representative was unaware of our rental services the day before. This was unfortunate, as it became more frustrating and unclear for the closing representative. It became frustrating for all involved. I will not be using their services when visiting Vancouver, especially as the company told us not to come back. Due to the lack of customer service and the company going back on their word, I will not recommend this rental service.

Scott-Morgan Straker

I have rented from this location regularly for several years, and have had only good experiences. Friendly and courteous service, new vehicles, always clean and in good condition. I once rented a vehicle that developed mechanical problems; the company went to great lengths to make it right. They will pick you up and drop you off if they have staff available--call ahead. The owner really goes out of his way for you. Highest recommendation.

Dasarathy Raghavan

Renting a car (Avis preferred) from Montreal, QC and returning at Quebec City was a breeze and I got a very good value.

Ferooz Sekandar

I like this place rented twice in 2 weeks. Everytime the cars were clean and new and the staff is very friendly and knowledgeable.

Irfan Khan

Very poor customer service rude person

Reginald D'Cunha

Even after my reservation went haywire. Mr Jamal and Mr. Erik came to the rescue and saved the day. Thank you Gentlemen.

Puneet Bhalla

Poor service

Paul Vanags

"We Go The Extra Mile" is the slogan. Well after popping in to tell the woman on reception I was parking up and dropping my keys, the moment I'd left she decided that now would be a good time to go the extra mile by leaving the shop for 45 minutes. I had to stand outside on the street with my family waiting for me, before I could drop keys off which she knew was about to happen. She gave no apology when I raised this on her return. Unbelievable attitude. There are plenty of other car hire places nearby.

UDU UDU

Great Rental Experience. ARSHDEEP is a true professional. Opens every day of week and has great customer service. Always willing to assist customers. Best car rental service in Canada.

Guillermo Villa Peretti

A good place if you want to rent a car.good service and perfect cars.I rented a brand new Ford Taurus quite economical in fuel consumption.

Jamie Butt

Good service, new vehicles.

Lisette Leija

Great prices, great policies, great service! But be on time. That matters! Editing: when returning the car I was faced with a lot of extra charges that were not notified to me when picking up the car: there's charges for driving more than 100 kms per day, and I used it for a trip to Niagara Falls!! So being unaware of this was not nice.

Scott Ross

Trash service, harvests your personal data and spams you with surveys even after you explicitly opted-out of their spam during checkout.

Parmar 07

Perfect place to get a rental vehicle

Marc-Andre Dubois

Nobody at the desk. Typical rental car ambiance

D Birk

Friendly service, good cars

Kevin Warren

Vehicle and service was excellent. I appreciate the rate given to active and retired military members.

Tri Dev

Perfect coming and leaving out. Service is always good. Montreal due to construction is chaos at the airport

Pat Sayers

We reserved and prepaid for a car a week before our travel day and when we showed up there were no cars available and we had to wait over 2.5 hrs !!!! I don’t understand how we can prepay for a car and it’s supposed to be reserved for us and they have obviously rented our car to a walk in client. I’ll never rent from Avis again!

Doug Calvert

Everyone is always nice and helpfull. Regularly upgrade my rental for no extra if they don't have a full size in stock.

Saleem N.

Very simple check in and check out. Cars are parked in the buildings underground parking lot and easy to get to. I wish though that they offered after hours drop off but they don't. My full size rental was a 2017 Nissan Altima with just 2500kms.

Jamie Coutts

Staff very friendly and helpful my car broke down and it was a week before car could be ready. I walked in and they were booked up but found a scar for me within an hour .I had a brand new 2018 toyota Camry availible for me.at a low price per day all other 20-40 more perday.. very impressed with the car rental fees and they are the best in Victoria. If you need a rental I would recommend this place on Douglas Street.

Vitalii Verbytskyi

Good service+++

Michelle Soupal

They were so friendly and helpful!

Michelle Soupal

They were so friendly and helpful!

Andrew Markham

Quality customer service. Just wish the car was not dusty and ect on inside. 2016 Mustang.

Alex Bathgate

Not bad. The big fella on the front desk isnt exactly a people person but all good

Vijay Shah

Terrible service provided at this location. Didn't honor prior reservation stating some reason and then want to charge at extra rate when I was at the counter. Had one of worst experiences with AVIS over here, The reservation was booked for a special occasion and because of them, I was left out without any car because every other rental service were already sold out by that time. Apparently, this isnt the first time such poor service has been provided over here, one of my colleagues had already warned me about it but I still thought of trying it out. If only I could give a rating lesser than 1 star. Hope they will start treating customers properly!!!

Arup Haldar

Good service. Quick and easy pickup. Car was nice and well sanitized.

James Park

Waited over 1 and half hours to get my vehicle. I originally booked standard but they gave kia forte which is considered as compact car which even had scratch on the back. So i made a complaint but they gave me chevorlet traverse which was way too big and over-sized for me. Contacted customer service and the guy on the phone was not very apologetic despite the inconvenience and only offered 30 dollars as discount. Absolutely terrible customer service. Avoid booking from this location as much as possible

John Habart

Process was very smooth and easy

Pankhuri Sengar

I was never told anything about the $350 deposit and the guy Niorojitha was very bad at customer service !! Horrible !! The car that I rented had bad breaks !! My car started shaking when I applied breaks !! Upon telling this to the guy he said , thanks for letting me know !! I mean how can u be so irresponsible !! I had had a 4 year old kid in my car ?? Horrible experience !! DONT GET YOUR CARS HERE GUYS ITS DANGEROUS !!

Jonathan Yan

Renting here reminds me how horrible the rental experience is compared National. Hassled for an extra 15 mins over ID using the American Airlines frequent flyer AWD and asking me if I want CDW. Like really? What's the point of having preferences saved in your profile. Rather take TTC and trek across the city to YYZ and rent from National.

Oguz Ozer

Very friendly and nice owner. Always best price.

Rakesh Rao

Very nice cars and courteous staff. Not sure why people have given such a low rating to this facility. I had a really good experience. For folks looking to rent here please go ahead and not be bothered about the low rating.

Dhanya Dharani

We had a terrible experience with Avis. We came to pick up our car which we paid and booked before 10 days, but, they said oh sorry we don’t have a car even i paid the full amount online. We had our confirmation before arriving there but They didn’t even send any notice before and they wanted us to accept their apology. They ruined our plan to go to Jasper and we stuck in Calgary!!!! Very very disappointing service. If google would provide negative reviews, i would give that. Please Don’t ever accept reservation if you have shortage of cars.

wajih rekik

if negative stars were available !!!! hours of wait for preferred customers ... let s not even talk about the others. . terrible .

Aeisha Vyas

Even after making a reservation we had to wait to wait another hour for the car.

Sonja Drueke

The rented car was great, exactly what we had booked. But unfortunately, the service wasn't the best. We felt unwelcome, the staff was curt and didn't explain the steps along the way and what we had to sign. When dropping off the car, we received no guidance where to park the car and got yelled at by the guard of the garage. While we can recommend Avis in general, I would only use this specific office if I absolutely had to.

Kyle Ferreira

Was a bit worried about renting from here after reading the reviews but I must say I had a wonderful experience. Extremely friendly helpful staff and was even given a free upgrade to basically what ever they had in the lot after we noticed the tire my reserved car had a problem. Will definitely rent from this location again!

Andy Cory

Absolutely one of the finest car ret places if had the pleasure of renting from. If traveling to Montreal I'd advice anyone to rent from Avis at the Montreal airport. Thanks for your professional staff. See yous again. Sincerely A Cory

Martin Fearnley

Don't listen to negative reviews. Richard and the team are nothing short of fantastic. Always go above and beyond what is necessary. Can't fault one bit. Used on a regular basis over past 4 months.

Adam “Bison Court” D

Perfectly functional. Nice staff. Parking situation is a bit weird, since the cars are all on the 7th floor of the Palliser/Calgary Tower parkade.

Behzad Hadizadeh Raeissi

Poor service

Alberto Castaldi

(Translated) Always Perfect (Original) Sempre Perfetto

Jesse McCallum

Girl at the counter did not seem to know what she was doing. We asked to confirm if our rental would seat 5, as the website we booked through indicated it would. She then told us no, tried to upsell an SUV, only to have us find out the car would seat 5. Seemed like a money grab.

Alida Zoé Salinas

Two hour wait for a car even though it was reserved ahead of time. Line out the door. Poor customer service.

Rich Phillips

We arrived very late at night, and Avis had closed but gave our keys to Budget next door, who were very friendly. Our rental vehicle was ready for pickup and exceeded our expectations for quality and very low mileage. We were very happy with our experience!!

Lauren St John

Rented a car at Abbotsford airport. Preet was a super customer service rep. She's friendly and fast. Only downside is that I have a car for 3 days that needs oil and has zero window washer fluid. Ugh.

CrackerJack Flash

Asked if we could book a car with snow tires before we booked a trip to Tofino, which can get bad in the winter along one of the passes. But just 2 weeks later, the manager said their policies changed and cannot meet our request anymore. No apology or solution offered and said we need to pay extra for chains if we wanted them. I see passenger safety is un important to Avis, Victoria.

torontochap1

Hardly any cars available, practically all rented out!

Jaki Freeman

I was en route to Kingston for a 3 pm tour when I ran into car troubles. At 2 minutes to 2, I went into the Avis. Despite closing at 2, I received friendly helpful service and was on the road in 10 minutes. I would not hesitate to visit this location again.

Joel Ander

It's not often I ever have a complaint, however today I'm left with a customer service experience that should not be as such. Picking up: the vehicle of choice was not available, the exterior was dirty, no walk through and the staff were unpleasant(or I was left with that feeling). Dropping off the vehicle: was awkward as the staff did not know how to read the mileage and asked if I could have a look. I then received a call about 45mins later claiming very slight damage on the front left side and some additional paperwork was required. I have not had a followup from the manager, which again shows a lack of concern or proper training in customer service. Other rental companies in the area have much better service....

Lee H.

Unprofessional staff was trying to scam me to pay for the scratch that the previous renter got away. Upon the visual check when picked up the car, it was raining so I did not stand far to check overall. So I picked up a car with a severe scratch under the front bumper that already existed. I declined the insurance they were trying to sell. I drove the car with care as I always do with my own or rental cars. When I returned the car, I was very surprised that they inform me there was a big scratch under the front bumper (something you need to run your palm through the bottom of the front bumper to actually know it. I did not recall I made such a scratch without noticing it. They convinced me that sometimes you just didn't feel it because it was a big car (full-sized Chrysler 300). But it was a pretty deep scratch that I am sure if that happens, it would make quite some noise. They gave me 2 options: either charge my credit card for the damage repair, or I can bring the car to repair the same day for a lower price. I took half day off from work to go around to get quotes for the repair. The autoshop they recommended me provided the highest quote! My colleague called and let me know that I can ask for the record from the previous renter to see if the scratch had already existed. I immediately requested the staff to show me, and bingo! the scratch was marked on the inspection sheet. I almost became the victim who was scammed to repair their car. The agency operator named Mustafa Shiekh showed no apology after all was clear and that he wasted his customer's half day of work and that he caused inconvenience to his customer. I wrote a letter to Avis head office inquiring about their procedure of inspection and their standard practice of paper work and repair. I got an email with their simple "sorry for the inconvenience". I hope above helps other renters prevent the hassle they might experience from this Avis location, or with Avis in general.

A Giant Panda

Decent prices and great location. Their customer service leaves a lot to be desired but the cars they rent are always cleaned and in good repair. Wish they had a larger selection but there's only so much space

René Massana

I'm really happy with Avis, reasonable prices and wonderful system to book cars... The service onsite isn't the better but...

Sunny P

Good service

DUSHAYANT JASWAL

Actually its a zero star because of my friend he rented a car and returned full tank but they still charged him 92 bucks for no reason

Vlastimil91 Overclocker

Good price

Amith Artham

Terrible experience!!! Went to Return the car during business hours and no one was there to receive it, the employees and the owner is very rude! They had agreed to ride me back, which they refused. They asked me to stand outside the store on a rainy day stating it was closing time and did not have any courtesy to make alternate arrangements for a customer

Ronan O'Driscoll

Usual airport service

Laura Domaneantu

Worst place to go. I wouldn't advise anyone to go rent a car from here. I reserved the car 2 days before I went to pick up, I called the day of pick up to confirm that I was still good to pick up at the time that I needed, the person that answered the phone started giving me attitude and yell at me stating the car won't be ready till well into the day. I am not pleased as a customer.

Alix Nijimbere

Please call to confirm your car on weekend as sometimes you may get what you didn't book.

Mac L

The size of car we requested was there for us when we arrived. No complaints.

Jackie Dexter

Was able to speak to rep and get my rental car quickly..the rental was an awesome new SUV

Eric Arrouzé

Pickup my car at Pau airport and the clerk was friendly and make me want to book again with this company.

Laura Jean Falla

A+ experience from pick up to drop off

Alex R.

although far to pick up from coquitlam to surrey/72ave. its worthwhile and the guy manager is AWESOME ASEEM

J.

excellent and friendly service.Rented multiple times now and I can only say that it is the best place to rent a car.Excellent service all the way around.There is a very good choice of vehicles to choose from and all of them very comfortable. The staff wonderful to deal with.

Erika Hyde

I had excellent service when I picked up & returned my vehicle.

Brian Kenna

15 people in line one server it takes him 10 minutes to rent a car won't be back herr

Bibin Panicker

Great place to rent vehicles. I rented a car for a trip to the US in Nov 2016 from him and it was great.

Ellen Kroth

Renting car here is amazing. Arsh has awesome customer service skills, since my first time in downtown Avis, never more rented any where else. I highly recommend Avis in downtown Winnipeg.

Chandra Alahari

Last week, I got a car here and my overall experience is positive. I got a brand new ford fusion for a very good price. The receptionist was very friendly and explained me all the steps involved. Few months back , when I rented a car here(2 times), they have given free upgrade.

Alireza Jahangiri

Avoid if you have self-esteem and self-respect. Aloof and jaded staff, seemingly under the impression they do not represent the company employing them. Outdated systems that stretch the simple process of picking up a reserved car to a 20-30 minute wait, resulting in unreasonable queues. While the staff’s utter inability to provide the most basic level of customer service is jaw-dropping, the real blame lies with AVIS, who seems to have followed the trend of large corporations taking consumers hostage of their internal processes and lack of transparency (in my case, I was surprised to see my reservation came with a provision of limited mileage that was mentioned nowhere in the reservation). in short, never again.

Adam Tward

Same issue with gas. Right at the fuel line but still insisted they’d charge me $25-$35 (note that $30 filled up 3/4 of the tank). An unpleasant way to wrap up this experience. Will be renting from Enterprise in the future (same location, better customer service).

Hamiltontrainman

Totally stress free experience from beginning to end. Staff were efficient and informative, the automobile was brand new and clean - easy to find and return. Well done Halifax Airport Avis!

Mahmud Riyadh Chowdhury

Little pricy but serves purposes

Reliance Learning Academy

Good service

Adam Lo

Great experience with Avis. The lady (sorry didn't catch your name) was attentive and very welcoming. Will definitely use their services again

Andria J

I didn't have to wait long. Everything was very organized.

Kyle Chen

Aseem and his team show exceptional customer service! Whenever I need a rental, I always go to Aseem as I know I will be taken care of! He goes above and beyond to get the right vehicle for me. Thank you Aseem for always being accommodating.

Mike Lee

Unprofessional service, poor signage in parking lot, over booked cars.

iliasse Arsalane

(Translated) Very slow on the way. But more effective on return. Good vehicle compared to the reserved category. (Original) Très lent à l'aller. Mais plus efficace au retour. Bon véhicule par rapport à la catégorie réservée.

César Gajardo

(Translated) It is very cheap and serious ... to get out and find the car I get a little complicated but other than that it is a great rent a car (Original) Es muy barato y serio... para salir y encontrar el auto me complico un poco pero fuera de eso es un gran rent a car

Vakeesan Mahalingam

very simple process to get in and get out with a vehicle, also a great and simple checkout process. No lengthy wait times. Good variety of SUVs, but dont have cars. was able to book a full size car on priceline but only had SUVs when I arrived. Ended up with a Jeep Grand Cherokee and i was not disappointed, really loved the ride and it was clean. Wish they had car options though for future, or at least make it clear that only SUVs are available.

isaac hesch

Friendly

Kevin Latham

I rent from Roy and his team on a weekly basis for business. As an Avis President's Club member, I have rented cars at many different locations in North America, and this is, hands down, the best location. All of the agents are friendly and professional, going the extra mile to ensure that customers receive the highest level of service. My company has agreements with multiple rental agencies, and I have other options that are more convenient to my office and home, but I always choose to give my business to Avis, based on my experience with this location. Keep up the excellent work Roy!

Z D

Review Type / Services (Grade 1~5) 1. Atmosphere - Sales Clerk Professionalism: 1 - Customer Service: 3 2. Products - Types of Goods: Normal - Price Range: $$$

Krista

Great, helpful staff

Lukasz Zielinski

Needed a car just for two days but meantime my plans changed so I called and they were very helpful and nice and able to do it over the phone, I extended my rental for another two days. I was pleased with the service and the car.

Bernard Denis

Of the four rental agencies present at the airport, only AVIS has just one employee, even when people floc to the counter when a plane lands. So 45 minutes wait to get my car, while the employee tries his best to serve the eight people in front of me. Seeing all other rental cars desks free from customers is really annoying at the Avis decision to only staff its desk with one person.

Dylan Winter

terrible i rented a car for 11 days they told me 50$ a day and 30$ for insurance do the math 880$ plus tax should be 1050? roughly ?? NO came to 1650 they gave me car with 2/3 tank and i needed to return car before 2:00 or they would charge me for an extra day i rush there to return it and they told me its going to be 3$ a litre i was suppose to return the car on a sunday and they told me it was going to be 1080$ and my credit card limit is 1000$ i call on a sunday to explain that to them and to ask how much more it was going to be for an extra day they told me 1020$ !!! i save 60 for an extra day?? so the next day i call them to say im on way to bank and il be right there the "Manager" is working that day and is telling me my bill is now going to be 1350+++ i return car dirty and low gas and my bill was 1650.......

Tanya Kwong

Easy check in, vehicle was clean and had low KMs (drove all the way to BC and back with this vehicle). Only on the day we were returning the vehicle back to Avis, it decided to break down on the side of the road. Luckily, we had AMA so we were able to have the vehicle towed to their service dept and then Avis handled the rest for us. Thanks again to Eric for his calm demeanor and friendly attitude throughout the entire process. We will rent again from this location!

Nicole Paradis-Sydenham

Friendly and helpful staff and cost efficient.

Bilel lamri

(Translated) HORRIIIBBBLLLEEEE. 1 stars is too much. I was greeted by Avis for a Budget rental but even free I would do it again never again. Both pick up and return. Hello must hurt your stomach and smile do not talk about it. Beware of the foreign card served only for the imprint the 3% fee is taken even before you give your consent. (Original) HORRIIIBBBLLLEEEE. 1 étoiles c'est trop. J'ai été accueilli par avis pour une location Budget mais même gratuit je referais plus jamais ça. Aussi bien au pick up que au retour. Bonjour doit faire mal à l'estomac et le sourire n'en parlons pas. Attention au carte étrangère servi que pour l'empreinte les 3% de frais sont pris avant même que vous ne donniez votre accord.

Aishwarya Dt

Terrible customer service, Tried to scam money by pre existing faults of the vehicle. Extremely impolite. Very disappointing experience.

Wajiha Bhatti

I went online and was able to book a car for 10pm. I got a confirmation number and a text to confirm my pick up. I went into the Waterloo airport to pick up my rental, and the security guard told me that Avis at that location has been told multiple times there is an error in their system showing their timings to be wrong, and many others, like me, have come late at night to pick up a car only to find Avis is closed. He told me that Avis only works at that location until their last West Jet flight, which is much much earlier in the evening. I wasted my time. I decided to go to this location because they were open late and worked better with my schedule. Had I known, I could have booked a car at another location earlier. Now, I dont have a car, and cant rent one until tomorrow when all other rental locations open!

Space Divine Peace

We rented a nice family car few years ago, with reasonable price and the owner was very nice and he even allowed us to drive the car to airport and leave it in Avis agency. We are looking forward to visit Vancouver soon and planning to rent a car from this person again. Al.Kh.

Julien Baudry

(Translated) Terrible service… despite a reservation, no vehicle! (Original) Service terrible… malgré une réservation aucun véhicule!

Niranjan Kumar Pandurangan

I bumped on this location after calling multiple other providers who couldn't get me a car on a busy summer weekend. The agent Nathan could get me a vehicle (I wanted a seven seater) however sensing my urgency, quoted a random per day charge which I guess no where relates to the actual per day charge. I am not sure how the prices are governed. I agreed to pay as I was in a bad need for a vehicle. Also, you need to have front desk speaking fluent English and limited local language discussion between the staffs will make the customer feel comfortable.

Harminder Pabla

Want a rental car but worried about budget.Go for Avis.Friendly and supporting Staff

David Seguin

Quick service. In and out of the airport in minutes.

Michael Berry

Standoffish staff, both when we picked up and dropped off the car. A 12 dollar "parking fee" which seems like price gouging to me. Recommend taking your business elsewhere.

Neil Singh

I've used this location for weekly rentals, almost every week for the past year. The owner operator, Aseem is always friendly and helpful; qualities that also come through in his team as well. I've never had any trouble regarding insurance, credit card charges or availability of cars. I always get the car I need, in a clean condition, and occasionally a nice upgrade for being loyal. Thank you for a great rental experience, every time, without fail.

Frederic Langlais

(Translated) Best service in Quebec, Thanks to Charles and the whole team. See you soon. Fred langlais (Original) Meilleur service à Québec, Merci à Charles et toute l'équipe.À bientôt. Fred Langlais

Daniel Harbridge

A very friend staff member went out of his way to ensure I was able to get my vehicle this evening. Service was fast and the SUV was very clean. Thank you!

Gisele Medeiros

TERRIBLE!!! BE VERY CAREFUL WITH THEM!!! They will add extra fees as much as they can, they will tell you to upgrade to a better ensurance coverage and they will tell you it will be a “good deal”... at the end my rental cost me 50$ more than the price they told me on the counter!!! Terrible to drop off!!! there are no signs and you end up lost in the parking lot, and there is no way to go back up to leave the car, instead, you will need to leave the building and enter again!!! by the time you do that they will smartly try to charge you extra 25$ for gas if your gas arrow moves a lit bit. When i tried to ask abou the extra fees, they were super rude and ask me “do you know how to read?”... NO ONE was able to explain me why so many extra fees, the only thing they told me (besides being real asholes) it was that they “upgraded” my insurance. WHAT A SCAM!!!

Muhammad Sherif Abdulwahab

Helpful and friendly staff.

Rick Fenney

Great new car....loaded with features! Easy drop-off and into airport. Knowledgeable staff.

Joshua Barbour (THE DCP)

It's beyond me why you would under staff your rental location on the busiest weekend of the year. I literally walked to this location from my hotel as I was calling and reached the front desk before they answered the phone. Was told to come back in an hour. I came back an hour later and was told there are no vehicles available, even though I had already paid for my reservation. It's not the front desk girl's fault that Avis refuses to staff it's locations, but I'll be sure to avoid all Avis' from this day on. Video to follow!

Mohammad Soltani

I am a wizard costumer and I rent a car for a long time and almost every week from Avis/Budget. I never complained when they change the type of car I booked to what they have, not even clean or gave me the car with delays. Today I booked a car, they refused to give me the car a little earlier and they were so rude to me. I cancelled my booking with them, I will never book a car from them. I think this company needs to learn customer services, politeness and loyalty.

Aaron Smith

i've rented here twice now. both times they had all the paper work ready to go and I just needed to sign. the cars were great. clean and new

Benny Hill

Wouldn't think of rating a rental car company, but these guys are way better than Uhaul.

eduardo medero

Terrible experience. The Agent and the Manager were terrible rude and racist. It seems they don't care about servicing their cars because the one we got had a problem with one of the tires. AVIS thanks for putting my family in danger.

Serena Luxford

Super easy, incredibly helpful and cheerful staff. Will absolutely rent from here the next time we are in Victoria again!

Brian Vera

You book and get one price and only to be shocked by the amount charged on your credit card when you drop off their car. Was disappointed by the inconsistent charges.

Terry Sybydlo

A lot cheaper to rent here than at the airport. Staff was great and the vehicle was as well. It was nice to be downtown for a night before we went home...

Luca Kanga

Very Bad customer service, two indian guys who are very disrespectfull. They ignored me and served other people i waited for a whole hour. Very disfunctional, they were making them selfs busy so that they don't serve me while the line was full. And after an hour they told me that their is no car while the parking lot is full of vehicles. They are not presentable their cloths are a mess. DO NOT COME HERE!!!

Matthew Green

Helpful and friendly! Vehicles are always clean and good to go.

Chloe de Renzy-Martin

Slight wait when picking up car. Only 1 attendant and could have been given more info on return would have made this a 5

Jacqueline Urban

I went to this avis location a week or so ago to get a car to use as mine was in the shop. The gentleman at the front desk was very easy to talk to and very helpful. He answered all questions I asked him with respect to insurance information, ease of car return , and even went as far as giving me a helpful opinion on my current car situation. After my original rental period was over, I needed to extend another week which he did within five minutes. I have been to other car rental places before that had long waiting times and mix ups when I had scheduled a car in advance. I was very happy with the customer service at this location and will return if the need arises.

Chris Rider

The hours above are incorrect and the office closes at 6pm. There is no drop box for keys. We arrived after 6pm, left the car in the lot and had to return the next morning. I came in expecting them to try and charge me a late fee, and I was all ready to argue about it, but the person working there was very warm and friendly and it wasn't an issue at all. I was a bit miffed about the inconvenience, but the excellent customer service saved it. I wouldn't hesitate recommending this location. Just be aware of the limited hours.

Miad Jarrahi

The representative is not as expected to be. Weak service. Not recommended!!!