Reviews of West Edmonton Mall Toyota (Rent Cars)

Trevor Brent

Since the moment I walked in to the time I left with my rav4 xle, everything was super! There were a few hiccups after but very quickly fixed.

Amanda McLeod

Very friendly staff. I went in for a service and asked that if they did a tire rotation, if they could put my wheel spacers on at the same time. They said if they did a rotation, they would. I picked up my truck which did get a rotation with the service and unfortunately they were not installed, but still in the boxes on my back seat. I am new to Edmonton and have no floor jack or garage so I do not look forward to installing them myself during winter months. Great location for customer service but don't bother asking for anything extra even if it only takes them 5-10 min.

Donna Michon

I had a great experience! I live in the North and needed a new vehicle, I was able to do everything over the phone and email. Adam and Myron were both very friendly and helpful, answered all my questions and provided me with all the information I need and the service was amazing. It was done quickly and efficiently. I couldn't have asked for a better experience with my new purchase.

Madhavan Sakthivel

This review not for sales department, they are really awesome. This review about the service department. I bought a brand new 2019 prius technology model last year nov. Within a month I started hearing a ticking noise on the front passenger …

amit sharma

Mahesh Rajan sold Highlander for me his service is excellent and very cooperative and always helpful and explain nicely and having good knowledge about vehicles, I will definitely recommend him for his good services. Thanks a lots Mayfield Toyota

Redheadguy4 4

Had a wonderful experience with WEM Toyota. They weren't pushy, threw in some deals cause I had to wait so long for my truck and when I forgot a important momento in my trade in they mailed it to me right away. Would definitely recommend them

Anonymous

Dave White (Sales Mgr) & Celia (Financial Mgr) & Mike (Parts Mgr) made my experience a stress-free & respectful one. They were all knowledgeable, friendly, and fun. 12 stars!! The new showroom is amazing!

Kae Lim

My friend bought GR86 from this dealership. Sales person was Lardy Calupitan. Even though this was not my purchase I have made exception to post it because of how well this transaction went. smooth, no frill, straight to delivery. I will Definitely buy from him on my next car purchase.

Blair Deault

What a tremendous experience working with Mayfield Toyota! My sales person (Jason Deng) was professional, polite, personable and very knowledgeable. He was committed to ensuring my satisfaction and was a pleasure to deal with throughout the entire process. He went above and beyond to ensure I was happy and everything was right. Working with Tracy for financing was also fantastic, she was extremely thorough and very friendly and knowledgeable as well. Couldn't be happier with my new vehicle and with my experience at Mayfield Toyota, highly recommended to anybody who wants a professional and fun experience buying a new vehicle.

The Williams'

Took our vehicle at the new location today. Everything was great up until the pick up time. Told them I have to have our vehicle at 12noon Bec I need to pick up my mother from dialysis. I was there at 12, went to where Geoff told me to go when we checked in. Two ladies where jn the counter Lilly and Francesca. These ladies did not acknowledge my presence, I was literally in front of them. Another counter lady (didn’t get her name but she was right beside Francesca to the right - she was also the one who told me that I was supposed to go to the another desk for pick up ) anyways, she called the person that was next in line (I was not lined up because there was nobody there when I arrived and I was just talking to Lilly on the phone a minute ago to say that I was on my way so I came in front of her). They need to remember that this is a new location and not everyone knows where to go ( there was a sign but to my understanding - upon check in- we were to go where we were). .

Chelsea McDougall

The sales associate that helped me was Wayne. I let him know that I was only test driving cars as I hadn't recieved the settlement from my insurance settlement. He was great to deal with. I wanted to test drive 2 vehicles and I did. He even showed me another 2 models that he thought I would like (he was correct). Even though he knew I wasn't buying anything right away, he took his time and made sure I was well informed. No pressure at all. Great experience. Would definitely recommend.

Jaimal Singh

We went to buy used camry hybrid. Casey Curran(Senior Product Advisor) from sales was so great and helped us from beginning to end. We found 1 minor problem with car door during test drive and dealership agreed to split cost half and half. The part had a wait time of 1 week. To our surprise door got fixed on its own after we started driving. So I requested to cancel on the part. They understood and cancelled the part issuing full refund. I have never seen such customer service anywhere. I highly recommend them specially for used cars.

shawn N

I needed to pay off my vehicle quickly since I had a buyer for it . I went to mayfield Toyota and met with Lesley Mathews finance manager , what a great and quick service . She was so efficient fast and friendly very good service . I will go back and deal with her anytime and will recommend to all of my friends and family . Thanks Lesley you are the best . I gave your number to my friend Seal, he will be coming in to buy Toyota Corolla for his son . Thanks

Geethma

I recently bought my first car from mayfield toyota! My salesman was Mahesh , The best salesman I could ever ask for. He worked very hard from start to finish. He got me the best deal for the car with everything I asked for. He is very helpful and very caring. I wouldnt have got this car if it wasnt for him. My first very experience from mayfield with a different salesman didnt go well, Mahesh was the reason I came back to mayfield and tried it out for the second time. Im very happy with my first car and very happy with the amazing Service, customer service i received from Both my salesman Mahesh and also his manager on duty! If you are ever going to Mayfield toyota I recommend you go for Mahesh and he will do his very best to give you the best car and the best deal to make his customers very happy!!!

Kyra Punjabi

I bought my first suv car from toyota and I am glad I did. I would like to thank Mr sukh chahal for his best advice and dealing. He has a professional demeanour ,explained each functioning in detail so well. Has thorough knowledge about the car he is selling. He also offered us the best deal. we re glad for our decision to purchase toyota rav4 2021 Hybrid limited.

Melvin Solomon

Purchased New 2017 Tundra paid for all extras including 7 years depreciation value less compared after 4 years.

Myles Moreside

The service agent I dealt with was very pleasant and professional. I have dealt with her before and her demeanor has always been positive.

Peter Gutsche

Came for an oil change two weeks ago. Told me when I drove truck inside that I needed an appoint , after already waiting outside 20 minutes. So I made appointment, two weeks later, for an oil change. Lady too my info , new everything about the truck I had and made an appointment for an oil change. Now two weeks later I’m here and they tell me I’m not do for an oil change until another 6000 km. That the sticker is just for service inspection and tire rotation. I’m like really why wasn’t this told to me two weeks ago. I wasted my time coming here. I think they did this to me cause it’s my free oil change and undercoating inspection. Now they say they will honour my free oil change but it will take 1 1/2 hours long. Never coming back . Rather pay at Mr Lube Better service.

Crystal Alan (lecrystal)

I was very happy with the service provided by Toyota. I was a little worried when we got home and reviewed our bill as the numbers didn’t add up. We did however figure it out when they provided us a second breakdown which would have been …

Rhonda Elizabeth

Car shopping can be filled with pressure and an absolute drag, BUT, Andy Lam made it easy! I wasn't sure about a couple different cars and he took into account my needs and budget and found me the perfect car. Myron and David in finance were equally helpful ensuring I went about paying for the car the most efficient way possible. If anyone were to ask where to go for a car, I'd highly recommend Mayfield Toyota; dont forget to ask for Andy.

Jon B

Tried to buy a vehicle off this dealership. It felt like they couldn't bother. Clearly they're too busy with whats going on at the new location. I called looking at 4 vehicles that were posted on Carguru. When I called I spoke with Jim... he's a sales manager- and " they weren't for sale". There was no follow up questions, they didn't offer me another vehicle suggestion, they basically hung up. The salesman I initially spoke with (before being transferred to Jim) told me that Carguru is a ploy to get people in the door. I expect better from Toyota. My business will stay with Gateway.

Bruce Touchings

Friendly, knowledgeable, no pressure, no hassle's. Did not feel like they were hiding anything. They were honest with their. information. When I say they. I mostly mean Casey Curran my product advisor. He helped me make good decisions that I was comfortable with not leaving with doubts. Beyond Casey's help I felt like all the team of people behind the sales process were looking out for my best results and interests. All in all was a great experience. When I come back to purchase an upgrade in a couple years I know I will get a very good trade in value and the same friendly service. I get to experience two awesome vehicles. The 2021 Rav4 XLE Premium and when they become available the Rav4 Prime. Thanks Team.

Tammy Boucher

The service my spouse & I received during our visit to Mayfield Toyota was the most pleasant we've had at a Dealership! From our sales associate, Jason, the manager Shawn, finance manager Myron and the service manager Justin! They all took their time to answer all of our questions, and help us purchase 2 new vehicles that we love. I recently brought my vehicle in to install a set of running boards (Highlander), and the Service team were all friendly, and professional to deal with! I got my vehicle back quickly and the install was perfect! I am so happy we came here!!

Derrick Toporowski

I bought a used vehicle, which had a preexisting electrical issue with the fog lights . This was not reported on the inspection. I contacted the dealer a week later indicating that I was not happy with the car and would like to arrange an exchange. They were not interested in addressing the issue. Feel like they got too big and the individual customer doesn't matter. After emailing and speaking to general manager directly all problems we fixed. New oem parts were installed at no cost.

Mary Hulbert

Had a great experience here with Will (sales). He was professional and laid back...not at all pushy. Wrote an email to inquire about the car after hours (around 9pm), and was surprised to get a response back almost immediately! It's a brand new dealership, and we weren't disappointed. Everything went smoothly with finance, and we were able to get a fair price on the car we wanted. Very happy with our service- would recommend! The vanilla lattes in the coffee machine don't hurt either :) Thanks WEM Toyota!

Jessica Salmon-Potts

Beautiful showroom and it looks like if we ever did business here, we would be taken care of. Sadly that would not be the case as my husband and I were actively ignored for an hour. We tried to get workers attention, but they said they would be back and never returned. We watched groups of salesman and workers visit with eachother and there was NO CUSTOMER SERVICE. We decided to go elsewhere at this time. I hope you can fix this problem for your own sakes.

Alex Fedor

Huge Thank you to the wonderful team in service at Mayfield Toyota. They managed to get my moms truck in and out quickly and efficiently. I really appreciate the Service manager's Lester Paproski and Chris Keller for going above and beyond …

Daniel Arriaga

Poor customer service. I tried to make a simple request but the clerk person (Margo) ignored me. I tried to call and they transferred me to a number that never answered. I left a voicemail and they never called me back. Very disappointing Update: after 2 months, they haven't responded any of my attempts to complete a simple transaction. If you want to avoid person to person interaction during these times, Mayfield toyota wont care and they will ignore you until you have to go there.

Ivy Poon

Danny (sales) had been super informative and taking good care of us since the 1st time we visited the show home without any appointment. He even helped me to wash my car plate before installing it onto my new Toyota! Joan also provided us a lot of useful info. We will definitely come back for our next car purchase and for sure will recommend Danny and Mayfield Toyota to anyone we know. Thanks again!

Sergio Soares

We had a great experience with Mayfield Toyota. Went to many different dealerships and Mayfield Toyota was the easiest to work with. Mahesh and Myron were very helpful and friendly. They went over and above for us! Thank you! Highly recommended!

Luke Braun

Absolutely one of the easiest transactions ever when purchasing a new vehicle. Started off last year emailing a bunch of greater Edmonton toyota dealers, Dave White got back to me almost right away. From there everything was super smooth, even waiting for the vehicle to come wasn't bad as Dave kept me updated. I cannot recommend Dave White enough, if your in the market for new vehicle he is definitely your guy! 11/10 would definitely recommend.

Wen Tzu Tsai

I have been coming to Mayfield Toyota since 2007. The friendly, professional and helpful staff was the main reason I keep going back. I have recently traded-in my car and the experience was exceptional. Thank you Andy and Myron for your wonderful services.

GOPINATH THANIKACHALAM

This is my Second Car with Mayfield Toyota, when I Decided to buy my next car I didn’t went to any where else . Booked an appointment with Vendan . I had a great buying Experience with Vendan . Vendan is the Best at what he does, always shows the best cars and explain the features and payment options , at all the time making sure I was ok with the process. Made My Vehicle Purchase Hazel free. Delivered on time. After the Purchase also they are making sure we are happy with the purchase. Great Team and Great Customer Service, I strongly recommend Mayfield Toyota For a Great price and Great service. Iam Highly satisfied with the purchase. Thanks for Vendan and the team.

Shahine Tarabeih

I would like to make a complaint about the service department at mayfield today! I previous brought my vehicle to mayfield Toyota for a few services and my experience there was nothing but horrible! A dealership I trusted. I contacted the service Manager CHRIS KELLER about a concern I had about a fluid that was changed, which I thought I could get some advise that turned out to be unprofessional. Turned out he shut the phone on my face without making me feel safe or even taking his time to talk to me about it. Never thought taking my business to a place like that would be such a bad experience! I will definitely will be telling my family and friends who services there vehicle there not to go there anymore and if something does happen to my vehicle I will be taking further action!

Jason Ginter

Great experience dealing with this dealership, from what started as a text message chat through their website, eventually turned into having a very fair trade in value offered on my Tacoma - then bringing home my new Tundra; quite the upgrade to say the least & I love the new vehicle! It was a pleasure to deal with Andy (Lam) for the online purchase, as well as the finance dept (John) who helped secure financing to meet my budget and get me into exactly what I wanted from a new vehicle. Very happy to have dealt with this dealer and it's people; friendly attentive service and I got the perfect truck thanks to their help!

Marc Lesmister

I was searching for a RAV4 Hybrid. I was told at a different dealership that they wouldn’t give any discount because it was so popular. I contacted Jason Deng at Mayfield Toyota and he immediately offered me a discount and built a deal that met all my needs and even included a car starter. Jason was even able to get a different model and colour in for me when others couldn’t. He was quick to respond and bent over backwards to show me they wanted my business. Having said that, at no point did I feel pressured, he always left me in the drivers seat and let me make the decisions on my own time. This made the experience stress free and extremely comfortable. I will never shop at another dealership. If you want the best deal and no pressure I highly recommend Jason Deng. Hands down the best car buying experience I’ve ever had.

Andrea Kruyeniski

Super friendly place! I had a wonderful experience buying my vehicle here. I'm giving five stars for Bill. He is really patient and has a lot of experience. He was able to answered all my concerns. All the staff is very kind and friendly. I'm really happy with my car!! Thanks to all the Mayfield Toyota team!

Alex McLean

Never once have I walked into a dealership, to look at a 60 grand vehicle, only to be asked if I was lost. Until now.

Ewen Cuthiell

Enormous thanks to Mary (Sales Associate), Joan (Finance Manager), and Stu (General Manager) for getting me into a beautiful new 2022 Sienna! Need a car? Ask for Mary!

Kayla Pich

I was recently looking for a used vehicle to replace my Corolla that was written off last month. I decided to give Mayfield Toyota a shot because that's where I'd had my vehicle serviced for years and I've always had a good experience there. Prior to going in I was keeping an eye on Facebook marketplace and car gurus to make sure I didn't get ripped off like I did with my Corolla (different dealership). Then one of their advisors Vendan came out and talked to my husband and I to find out our needs and budget. I wound up purchasing the first vehicle he showed us as it was perfect. I didn't think I'd be able to upgrade from my 2013 Corolla from what the insurance company gave me, but I wound up leaving with a newer vehicle, a little larger, and with much less km's on it. I would definitely return to this dealership and purchase another vehicle from Vendan after this experience!

Kere Zimmerman

The service was as good as it could be for how packed it was.

Angeline DeCicco

Purchased 1st ever new vehicle from Casey Curran at WEM Toyota. A ton of technical research and due diligence was done on the 2021 RAV4 Hybrids before purchase. Any unknowns after this process, I was surprised to get answers from Casey. He definitely knows his products, and he met/exceeded expectations. I highly recommend others to go his way.

Arjun c

Once again a great service, polite and attentive staff! Comfortable reception with WiFi, water, tea and coffee. Keep it rolling ! ✌️

Aileen Gaitan

It was a great experience with Sir Douglas. He was very patient and after all the transaction he still manages to message me and get an update. They were very kind and friendly. I had an awesome experience with them.

Aiden P.

My 2021 Tacoma went in as the adhesive on one of my front Fender Flares was starting to detach so my fender was starting to peel off. When i had them look at it initially i felt as if they weren't really paying attention to what i was explaining as the service man walked to the opposite side of the vehicle i had the problem on. Then told me he couldn't see anything wrong. After they had a look at it, they told me they would have to order in the part and gave me my keys and walked away. I suppose i was to assume they'd just call me when the part arrived. When the part finally arrived on a Tuesday they called and booked me in at 9:30am on the Thursday. When i dropped off my truck at 9:30 they said it would be about an hour and a half, so I took a shuttle back and they said my truck would be ready by 3pm the same day. I got a call about 2pm saying that they didnt realize the fender didnt come in painted so they would have to take it to get painted. Why did it take 2 days and all afternoon Thursday to realize the color didnt match? Fast forward i pick up my truck on Monday, they didnt tell me the 3m i had on my vehicle isn't covered under warranty so now i have to get that done again, but when i picked up my truck they had the old dirty fender on my back seats placed adhesive side down. Thankfully no damage to my seat after peeling the fender off, but it made my back seat pretty dirty. Spoke to the Service Manager and he explained that they shouldve never put the old fender back in my truck in the first place. Overall i wouldnt recommend taking your vehicle here, despite the apology from the Service people, they seem rather lazy with their work. I would expect better care of a vehicle than they have shown me.

Sinisa Dimic

If you are looking to buy a car Mayfield Toyota is the best place for it. We had a wonderful experience purchasing vehicle. Ask for Brandon from the sales department, he is the best! He is knowledgeable, very thorough and accommodating. Brandon goes above and beyond for his customers and tries to help as much as possible. Great experience with Brandon and Karim Sales Manager. And finishing purchase with Lesley from the finance team. She is professional, very pleasant and friendly. She is very knowledgeable and introduce us with many great options to keep our car in great shape. Definitely makes the process smoother and stress free. Brandon, Karim and Lesley, thank you so much guys and keep it up.

Chris Filewich

If you like last minute surprises, like no-resale agreements and high pressure sales tactics in the finance office when purchasing your vehicle, this is the place for you! Terrible overall experience, mostly stemming from leadership right up to the GM. Zero customer appreciation. I will note that Wayne and Marshall in sales were top notch, so if you need to shop there I would recommend dealing with one of them. But if you can, avoid this place at all costs.

Brian Adams

Mayfield was a good experience , very friendly people . They pointed out a few major problems I was not aware of . Great place to take your car for service.

Kaity Bowers

After being to multiple dealerships, I'm glad i chose to take my business to Mayfield Toyota. So welcoming, accommodating, and the nicest bunch of people you'll deal with. Honest people, who are willing to go the extra mile to put a smile on your face, and they'll get you the best bang for your buck! There was absolutely no pressure from them either. My vehicle was ready quick and I'm more than satisfied with my experience with Mayfield Toyota. I worked with Andy Lam and the finance manager John, who are AMAZING. Also the complimentary hot milk chocolate is to die for ????

S. Chan

Hassan and Jodi took care of me when other dealerships missed the mark. Got me into a great new-to-me car and I couldn’t be happier! Thanks again ????

Siva Chaitanya

It’s a nice buying experience at Mayfield Toyota, primarily because of Vendan. Thank you so much Vendan for the wonderful service. Your team is indeed supportive.

Shelley Shen

Thanks to Sukh and Mary for going above and beyond.

Andy Kuiper

I purchased a new 2021 RAV4 hybrid Limited from Mayfield. Wayne Halaby was the salesperson who helped me. I found Wayne to be very easygoing and helpful. Wayne answered my questions honestly, and looked things up as needed. I never felt that “pressure’” one often feels at a car dealership... Wayne made the buying experience very stress free. He didn’t drive me bonkers with some back and forth routine between the salesman and the sales manager. He gave me a competitive price the first time I asked, and we had a deal. Jodi Fournier helped me with all the paperwork, and she was very professional and friendly. Jodi even helped me a few days after I’d bought the car with some questions I had. *Jodi has a great sense of humour and she was a pleasure to deal with. All in all, I’m very happy with my new car - thank you Wayne & Jodi :-)

Raven Connors

I had the unfortunate pleasure of dealing with one of your salesman by the name of Omar, I came in to look at some options for a new car as I am currently in the market. My boyfriend and myself were directed to Omar who shook hands with my boyfriend and when I went to shake hands with him he proceeded to say to me "Out of respect, that's okay" and refused my handshake. Not only did the experience throw off myself and my boyfriend but frankly at what point is that okay or respectful? While showing us cars Omar directed his full attention to my boyfriend and not once made any eye-contact with me - the one buying the car. Hopefully I will have a better experience at a more professional dealership.

AquariDe7empest

I recently purchased a used Buick Regal there, and dealt with two gentlemen - Alex and Will. Both were very accommodating and professional as well as friendly to work with and were able to settle a deal with me on the purchase. The experience of dealing with them was good. So far, I'm quite pleased with the car!

Ruby Rose

I have been coming to this location since moving from Calgary. Their oil change service is cheap ($43 for a compact car) and I only wait about an hour to an hour and half. I tried other Toyota dealerships and have paid more with similar service. I have recommended this place to my coworkers and will keep doing so. You guys are wonderful.

Gavin Cheng

Interesting setup inside a shopping mall. The dealership is very clean. The place is huge with many display models. A very good shopping experience!

Danny Yang

Great people to do business with - straight forward and open communication.

Diane Bittner

Great experience. Thanks Nicole Bilan for the recommendation. Vendon Sekar was great in helping me find the SUV that I was looking for. I got a Trail RAV4. I love it!

Preet Bhandal

The front staff is always so helpful. I have only ever bought vehicles from Mayfield even though I live in the Southside. I trust them and know the vehicle I drive with my kids is in great hands! I recommend them to all of my friends.

Eric Fong

Been with Mayfield Toyota for over 10 years, bought 4 cars from them over the years. For the pass 2 years, I noticed they changed their business practice, at least on the service side of the business. They are pushy on stuff you don't need to get done or finding ways to charge you more on your service bills. My 2014 Sienna had a service recall on the sliding door, I called in to book the appointment so that I could get my oil change and safety recall done at the same time. When I got there, they told me they have to order the parts and needed my car for 2 days with no rental car available for me. So what's the point of me calling to book my appointment 2 weeks in advance. And wouldn't it make sense to have parts around when you are deal with a national recall on one of the most popular selling car in the country? 6 months later, my van is due for another oil change. I decided to book an appointment for oil and service recall, after 2 phone calls I finally secured myself a rental car and the parts that needed to perform the safety recall! Yes, it is finally done but why did a customer had to do so much when those services are expected! On top of that, on my last service, I asked them to check my two screws on the license plate. They will rotate and won't come out. First thing the service advisor said is one hour of labour to take care of that. I was like you haven't even checked on them yet but wanted me to agreed with 1 hour labour charges! I used to recommend this dealership to every family and friends. But looks like there is a downturn on business practice from higher up. Sort it out and I will keep buying from Mayfield or else someone else will get my money.

travelbug

Edit: Followed up with the provided email address below by "the owner" and still no response from them... Took the day off to get an oil change and detailing done to my car. Terrible job as they left so many places untouched/uncleaned. Please see photos for reference.(cup holders, inside of the doors, area around emergency break, dashboard etc.) I reached out to the service department with no response, really disappointing.

Tugba Karakus

I’ve waited for my car almost 2 month due to parts shortages but thanks to Tom I have a RAV4 now!—He sped up the whole process for me. But mostly Kim in sales and Celia in financing have dealt with me and those two are the best and the kindest! Thanks again.

Ian Magee

I purchased and got studded winter tires installed. The tires and rims were cheaper than Canadian Tire, and West Edmonton Mall Toyota did an awesome job, and on schedule!

Sean S

Douglas was fantastic at helping us choose a vehicle and explaining the differences and being excited about the product. Even though we went with a different vehicle, we really enjoyed and appreciated the help he gave us.

Danny Teixeira

If you are in the market for a new vehicle go and see J.C. Solis. My wife and I went in for a van and he was very friendly and accommodating from the get go and even hustled to get our test drive vehicle out. Was an absolute pleasure to …

Gen Fadul

Super happy with the service I received from Mayfield Toyota! Andy Lam was my salesperson & he took care of the concerns I had and I was beyond happy with the results. He gave exceptional customer service & I would recommend him when purchasing your vehicle.

Alex Pinto

Because of the shortage of this model, we bought our new car in Edmonton even though we live in Calgary. We were treated with great courtesy by West Edmonton Mall Toyota starting with a pickup from the airport and all through the final delivery process. Alexander Sherman, our sales advisor, organized the whole event for us, including a tour of the brand new magnificent facility and an introduction to the excellent Toyota Prius Prime. The financial arrangements concluded, we went on our way to visit in Edmonton I would recommend this dealership to anyone living around Edmonton or beyond - it is worth a visit just for the spectacle.

Pride of Everest

Toyota's showroom Mayfield Toyota is very famous and qualified showroom. The showroom is big and very clean. They have the maximum various Toyota, Camry , Corolla, Avalon RAV4,and much more like many types of Highlander 4 runners,and FJ Cruiser...I bought a car from here and very happy with the service . The delivery was quick , loan processing was super quick and service was excellent.

Casie Brightwell

For those looking to purchase a vehicle I would definitely recommend visiting this location. My overall experience from start to finish was handled with such professionalism and ease. I have to say a huge thanks goes out to Rob Furlong for helping me find the perfect vehicle. This experience is why I will be promoting this dealership to my friends and family. On top of it the gentleman who handled my financing went above and beyond. Best experience and very pleasant to deal with. I am extremely impressed with Mayfield Toyota. All the best, Casie Brightwell

SignKore

I was disappointed with the customer service I received from Mayfield Toyota today. One of the service staff suggested to me that if I did not bring my 2018 tundra in every 8000 km for a "routine" check up Toyota may refuse warranty if any issues were to occur. Now of course I always have the proper maintenance done to the truck at the recommended intervals but to suggest I should pay for a "routine" inspection every 8000 km or possible voided warranty is just wrong. I immediately went to discuss with the service manager Chris and he came across as very arrogant and quiet frankly he was rode. Started to walk away from me in the middle of our discussion...I now will take this vehicle to a different dealer for future service.

Malcolm Scott

Hassan and Lesley made the experience of buying my first truck amazing! Went to 2 dealerships, no one would take me seriously but Hassan came out to see me as soon as i was on the lot and took amazing care of me. Lesley was very helpful during the whole experience as well, quick replies and helping me get all the paperwork required. Made the purchase an awesome experience. Thank you to them both!

Mayur Jageshwar

I was Looking for Toyota Corolla Hybrid 2022 in all the dealersship but no one have available the car & waiting time for car almost 6 months then I contacted west Edmonton Toyata there mr mahesh Rajan Sales Advisor who perfectly understood my needs & he found the vehicle for me within a day he was there with us through out the entire process his very genuine & helpful person to deal with , I highly recommend sales Advisor mr Mahesh Rajan & dealership.

Anita Egyir

Had the best time there. Very quick and easy, David White helped my narrow down my choices to get the best car possible, and I didn't feel like I was being pushed into a choice. Celia with their financial department helped me get the best deal for financing my new car, and quickly answered my many calls to her! They were both personable and knowledgeable, and now I have an amazing car that I've wanted for a while! Definitely would recommend getting your car here!

Tracey Moggy

Dealing with mayfield toyota was just fantastic, Hassan from the used vehicle department was just a joy to deal with.Everyone there was just wonderful.They absolutely get you the best deal they can. Lesley Matthew's from the finance department was fantastic to deal with. Highly recommend if looking for a vehicle.

Leontothymos

They pressure you so hard into "getting the best deal", the sales agent also lied to me about the financing % claiming it's an "only tonight offer" when the whole company was on red tag deals. They also wouldn't refund you your "money down to reserve", even when you found a better deal elsewhere. Very difficult to negotiate a deal with their ultimatum tactics. Better to haggle elsewhere. And if you back out from their offer, they will non stop harass you for days. Be cautious buying from here.

hardik patel

Price beat offer is a scam from wem toyota..please do not fall for this..after providing multiple proofs of lower price they said they wont be able to beat the price because competitor priced the winter tires cheap...PLEASE DO NOT BOTHER TO GO THERE .IT WILL BE WASTE OF TIME

Madison Trottier

I just bought my first new vehicle from Mayfield Toyota, and it was an incredible experience all around. The staff is professional, communicative, and friendly. My Product Advisor, Hassan Fawaz made buying a vehicle stress-free. He was trustworthy, kind, and truly went above and beyond to ensure that I had an excellent customer experience. Thank you so much Hassan. Also, the Financial Services Manager, Tracy, was amazing to work with. Her personal touch, energetic attitude, and expert advice made financing my first vehicle much less stressful. Thank you so much Tracy and Hassan for all of your work with me and for both going above and beyond to look for the best options for me. I look forward to doing business with Mayfield Toyota in the future!

Brian Lam

Had the pleasure of dealing with Jason D the e-commerce manager while looking for my next vehicle. Although I did not end up purchasing from Mayfield, it was one of the best experiences I had shopping for a car. Jason was very easy and fast to communicate with and does not give you the runaround as some other dealerships I had gone to. I would absolutely recommend Mayfield for anyone looking for a Toyota.

lacey cormier

READ THIS BEFORE USING THEIR MECHANICS I have no issues with the sales side of Mayfield. They have nice staff and a clean facility. If you read their reviews, that's where a lot of 5 stars come from. Read the 1 star ones. I dropped off my Matrix for routine maintenance and oil change: The mechanic reported that both my front and rear brakes were "metal on metal" needing replaced, he also said that I needed brake fluid, and an engine air filter. I hadn't noticed anything wrong with my brakes, so I declined over the phone. They pressed me, saying the mechanic recommended that my car didn't leave the facility without this work being done. When I picked up my car I noticed instantly that there was a very loud grinding sound eveytime I braked. This sound was NOT there when I dropped off my vehicle. My husband had also driven my car two days prior, and said he had noticed nothing irregular about my brakes. I went to another mechanic, who is a family member: My front brakes were NOT "metal on metal" as reported, they had roughly 20% of the pad left. The rear brakes were in horrible condition and the rotor was also damaged as well. I did NOT need brake fluid. I did NOT need an engine air filter replacement for another few months. Did someone see the stroller in the car and decide I was an easy target? For you to decide: Front brakes generally go before rear ones when they are the same age. If my front ones were still at 20%, it's highly suspicious that my rear ones would be naturally in such poor condition. The sound of those brakes were deafening on my drive home. That sound was NOT there when I dropped the car off. The mechanic was misleading about several things, how unethical was the behaviour in total? I replaced both front and rear brakes, and the rotor at my mechanics advice. Because I didn't want to have to go back within 4 months, I just had him replace the engine air filter anyway. *What I would have paid at Mayfield: 1330$ *What I paid at my mechanic before any family discounts: 500$ These are tough times. People become desperate. Do your research and stay safe.

J B

I have been dealing with Casey C in sales regarding the purchase of a new Tundra. He always returns my calls in a timely matter, and keeps me posted on the newly released information about my new truck. He is amazing to deal with. I would definitely recommend Casey to anyone looking to purchase a Toyota.

Andrew Sterne

Convience at it's finest. I took our vehicle in for a service and it was so easy. Drove inside, they meet you, assess your vehicle and you then go to the service desk inside. We went shopping in the mall while we were waiting which was great, they call you when it is done and then you pay and leave. All inside, cozy and hassle free. Smart move Toyota.

Flora Mak

The overall experience and customer service was fantastic. Danny, who was our initial sales associate was wonderful to work with. He was able to find our vehicle this year suppose to waiting till spring 2022. We were able to pick up the vehicle early which was unexpected. The manager (Jason) assisted us with the vehicle pickup and everything was explained thoroughly. Thank you so much and highly recommend this dealership.

Suhas Haridas

Bought new Rav4 2021 from Mayfield Toyota last week. Mr. Vendan Sekar was really helpful , great customer service. I will definitely recommend your location and Mr.Sekar for anyone looking to buy new Toyota vehicles.

Corinne O'Neill

We went to Mayfield on the recommendation of a friend after having a terrible experience at another dealership. We were treated with respect and not pressured into buying. The sales department was transparent with their pricing and gave us time to consider things like one should for a major purchase. We were very pleased with all of the staff and will be happy to continue getting service from Mayfield and are looking forward to their new location at WEM in the fall.

AC Frees

We have been coming to Mayfield Toyota for so many years before we relocated. Their sales team is truly amazing and we got great deals with our brand new vehicle at the time (even for our second brand new vehicle). Unfortunately though, we discovered that their service team is not that understanding. Each time we take our vehicle for service, we feel the pressure of agreeing to whatever service they recommend because their team members seems to be infuriated; not sure why since we are calm and compliant. There were instances that we asked to come back because we can't afford those additional service/s (plus they're not critical) and we would explain that to them but we're usually faced with a negative response. We all have different priorities in life so it really helps to be understanding towards each other. This is something that we hope their team would realize and work on.

Brett Roberts

Great service from the salesman Varan making my recent purchase a positive one

Kumar Uprety

Before I went to Mayfield Toyota I already visited 3 Toyota dealers. Apt was booked through online chat and I got email right a way from sales person Andy Lam. It was informative apt next day and he explained everything though I already knew a lot from those dealers that I already visited. Such a humble sales person and very respectful to the client. Andy you helped me make a deal. It was such a great experience to work with you. I will recommend to everyone at least meet with him and see the difference that what is customer service and pushing sales guys like other.

Maritta Renz

I currently own my second car from Mayfield Toyota. First one purchased in 2009, my daughter still drives that one. I purchased my second one in 2013. I have never been disappointed with my service. I felt compelled to finally write review though, because recently I had them do a full detail on my car, and was amazed at how well it was done! There wasn't a spot missed inside or out. And they even buffed out white streaks along the outside. My car looked brand new! I couldn't have been more pleased.

Sydney Goward

This was my first experience purchasing a vehicle at a dealership and after shopping at many dealerships in several cities for almost two years, I can honestly say that Mayfield Toyota is the best. The staff over- exceeded my expectations. The salesman I had the pleasure of working with was Andy Lam - he was a genuine man that wasn't pushy or pressuring but was full of information and guidance. He was very honest about the vehicle and gave me all the information I needed to make the right choice for me. When I came to test drive the truck they had it perfectly cleaned and ready to drive off the lot that day, which was wonderful. The financing team was fantastic as well - everyone was genuine and respectful. One other really great thing was that I had a battery issue with the truck the day after I purchased it, and Mayfield did everything they could to help me out, including paying for a new battery. I always thought buying a vehicle at a dealership would be a nightmare but it felt like working with family to find the best truck for me, and I feel I paid a very fair price as well. I would highly recommend letting Mayfield earn your business!

amr askar

One of the best car dealership I have been to, those guys are really honest and gave ma a great deal on a Camry, they provide a very detailed breakdown of the purchase price figure that was (all-in price) so basically what you see is what you get. Their finance manager John Hamden is a great guy .. he didn’t try to up sell me stuff that I wouldn’t need and was very honest, polite, and helpful.

Perry Hellofs

We could not find a used AWD Toyota Sienna here in Saskatchewan. So I phoned Mayfield Toyota. Their pricing was very competitive. Our Salesman was Mahesh. He went above and beyond- sending us extra pictures, answering questions, getting …

John Rodgers

My salesman, Wayne, was friendly, courteous and informative. He was patient and actively listened to my needs as a consumer. He took the time to get to know me, what I was looking for, what I wanted, and what I did not want. He was head and shoulders above any other salesman I have experienced at other Toyota dealerships in the Edmonton area. I would highly recommend Wayne and the rest of the Mayfield Toyota team; who made my purchase a rewarding experience. Spending 10s of thousands of dollars is not a fun experience for me, but by allowing me to express my concerns and hopes for the vehicle I wished to purchase, it made me confidant I had made the right decision and thus a pleasant buying experience. Well done!

Lucie Hosur

I have shopped around many dealerships in Edmonton looking for the perfect car at a great price. We happened to find a beautiful truck here. Andy Lam took great care of us. He knows the products down to the last detail, making sure we know all the extra features of the car. He was able to work with us in getting all the features we wanted for the best pricing possible. Questions were always answered with care and patience. Andy explained everything and prices were upfront and no surprises were found. I was extremely happy with my purchase, and I would 100% recommend Andy to my friends and family. We will be enjoying our new truck!

Iftikhar Hussain

Big place to buy Toyota vehicle well organized and sales staff especially Jason No 1

Brent Oswald

Driving my fourth Toyota. Have been getting my parts and service since they were Mayfield a long long time ago. New facilities are terrific!

Henry Pazder

Oil change and winter tire time. Reasonable price, great service and shuttle drive. The exposed underside of a Toyota in the showroom is informative. Drooled over the 2 Supras on display. Look but no Touch. They are starting to build the new dealership at WEM...

Marielle Trixy Duco

I was in the market for a car and was pretty set on a Toyota. I went to a couple different dealerships and none of them were patient and informative like Andy Lam. This was my first car shopping experience, and I definitely didn’t make the process easy. As this was a huge financial commitment, I had numerous questions and was unsure about the whole process. I was unable to make up my mind for a long time and kept going back and forth between a new car vs used. Andy was very patient every step of the way and helpful in guiding me in the right direction. I never once felt pressured as he let me take the lead on all decisions. I spoke to a handful of different sales persons before him, and none of them took the time to explain anything the way Andy did. He helped me weigh out the pros and cons of each decision, gave very useful advice, and was very transparent. He took the time to explain everything, answered every single question I had, and never rushed me. We went back to see him about four times before I finally made a decision on a car. Every time we came in Andy was more than ready & enthusiastic to help us, no matter how busy he was. He had my back with every step of the process and always gave me straight answers with no hidden agenda. We were so shocked to have found a great car salesman who wasn’t only interested in meeting his quotas and actually wanted to help get me into a safe and reliable car. Once we met Andy we knew there was no one else we’d rather work with and buy a car from. I am more than happy and excited about my choice & was very thankful I had Andy on my side!

RAFI MOHAMMED

We were very satisfied dealing with Mayfield Toyota. Before buying a new Highlander, we had done our research and knew what we wanted. Most important was a competitive price and a painless purchase experience. Andy and Mayfield Toyota came through on both counts. Andy responded to our initial request through online with a competitive quote. He was professional and very responsive to our follow-up queries. After we agreed to terms and were providing deposit information by phone. The pick-up process was quick and handled professionally. I would highly recommend Mayfield Toyota and Andy to anyone interested in purchasing a new Toyota.

adria hernandez

Hi. I came to your dealership 2 days ago. Because I saw for couple of day a price on the rav4 2020 i decide to be in the dealer and try to get the car for that price the sales guy went to the web site and he told me to was a human mistake. In my personal opinion if you post on line still for couple day it's been approve for the people who check it out the website. I didnt get the car because they didnt stand behind the price they advertised.

Fil

Had an amazing experience buying my second vehicle. The staff was exceptional and very helpful. The salesman Andy Lam, went above and beyond to ensure I had a painless process. He would answer my questions even when not at work! I truly …

Reynolds Amanda

My experience at Mayfield Toyota was exceptional. I was purchasing a vehicle remotely as I was located in the NWT and was helped every step of the way for a smooth transaction. I purchased a 2019 Rav4 and it was a wonderful vehicle for the price and the condition was excellent. Mahesh and his team answered all of my questions and provided me with a positive experience. Mahesh gave me a personalized experience and went above and beyond to answer all of my questions and provide what I needed for my car. I would recommend them to anyone looking to purchase a vehicle in and around the Edmonton area and even beyond. Thank you for helping me with my vehicle purchase.

Sonja VanMoed

WEM Toyota did a calibration on the first try that another dealership tried 4 times (and still wanted me back a 5th time - not happening) . THANK YOU. Had a detailing job on my car - my car smelled so great and was so clean I almost didn't want to drive it on the road.

WES HB

Service department seems to be only interested in making money and not in providing any decent level of customer service. I would avoid getting anything other than a basic oil change and tire swap done here. I've been trying to resolve an issue with Toyota Canada and the Mayfield service manager for months now. The service manager is never available to take calls or return messages. I finally gave up. I will go elsewhere for my next service.

Russell Wood

Staff very friendly and helpful. Bought a new vehicle recently went into the dealership to pick up some fuses and have spare fuses in my glove box just for the case of when something goes out.didn't like they needed so much details about me though seemed a bit over the top he wanted my VIN number phone number and email seems an awful lot of personal information just to buy fuses. Also it seemed very expensive for the fuses need to look into that walked out the door feeling like I massively overpaid need to check that out.

Lindsay Baranowski

Our salesperson Andy Lam was extremely friendly, helpful and knowledgeable. He made the car buying process as easy as possible and made sure we felt like we got a fair deal. Additionally, it was nice that Mayfield had the vehicle we wanted in stock, since other dealerships we visited didn’t.

R.J. Guinch

My purchase experience was extremely positive and seamless. Andy Lam is the kind of salesman that you hope to meet and you want to deal with. He is a gentleman and his customer service is outstanding! In fact, the entire team I dealt with were professional and a pleasure to deal with. I have no reservations recommending Mayfield Toyota and specifically, I highly recommend Andy Lam for any of your purchasing needs.

Tim Hebert

brought my vehicle here for routine service staff was friendly and knowledgeable

John

Overall good service. Did purchase a vehicle from them and found out when I got it home that the rear window windshield wiper blade was torn. Some how it got past the Mechanical fitness assessment and the 160 point Toyota Certified Used Vehicle assurance inspection. When I brought it to their attention they offered to replace it, unfortunately they did not have one in stock so another trip the dealer to pick up the new wiper blade.

Robert Urquhart

I have to say that overall I am very satisfied with my new 2022 Prius and the process of purchasing and actually getting my car here. There was a "hiccup" at the end as the wrong car arrived but within days "my" car arrived and all was well again. Harry and Myron were there to reassure me that they would quickly have the problem resolved and were most understanding and kind regarding my impatience. I traded in our 2009 Prius and have always had Mayfield Toyota do all the servicing on our car. We always felt like valued customers and our concerns mattered. Everyone has always been personable, courteous and respectful. Thank you, Sarah (Finding all sorts of excuses to boogie around town in my new ride :-).)

Justin Gilker

Jason Deng was my salesman and he was amazing! Throughout the whole process he explained everything about the car! My spouse also purchased a vehicle at the dealership with Jason as well and we are both super happy. Shawn the sales manager and Myron in financing were both super great!

Brian Bittorf

Ability to set-up and refine first meeting by phone. Did not waste time by, "I'll have to check with my manager." Very courteous. Answered all questions. In and out with our new car in 1 afternoon. Will continue to deal with Mayfield Toyota.

Kaj Campbell

Absolutely terrible experience. Would never give them my business. Refused a warranty claim for an illegitimate reason. I called another location they said to bring it in they would handle it.This location flagged my account so now other locations can’t warranty. Service manager was incredibly rude and unprofessional. Avoid at all costs!!!

kt Simpson

I told my mom to go see Kim Hipolito and she pit her in a 2017 hybird Rav4. She lives it so much... Thanks Kim

Gurslamat Gill

Mahesh was very helpful in buying the new car.the whole process was very stress free and relaxing.next time I buy a car this is the place I will go

Sudhir Thakur

i bought 2021 rav4 from mahesh rajan and manager was Altaf Karim. his service was excellent and i would recommend him to friends and family.thank ya

Serge Cote

We came in to Mayfield Toyota looking for a Highlander. We received great service from Mahesh, who came in on his day off to accommodate our schedule. Overall had a great purchase experience with Mahesh, Rick, and Jodi. Excited to be Toyota owners!

Shaneel Prasad (Romeo)

Buyer beware!!!! Bought a vehicle from mayfield. truck was fully inspected when I bought it from mayfield, I have only driven roughly 17000km got 1 oil change, went to book my second oil change now my truck needs a comprehensive inspection. ( which the lady claimed needs to be done every two oil changes) On a truck that was inspected when I bought it and I only driven 17000km now needs a $112+ GST comprehensive inspection????? Since when do vehicles need to be fully inspected every two oil changes????

Jerome Patterson

Thanks to Brenton bewry for such a dedicated job,he was patient and professional he go the extra mile to ensure I was happy and so was Myron. they guiding me through the process in ensuring I made the right choice in buying my new vehicle.thanks again and keep up the good work. shout out to the entire Mayfield toyota team you guys are awesome.

Andrew Butchart

I called mayfield Toyota on a Pick up truck for sale moments after it was posted. The listed price was $41,910. When I contacted the sales associate and got more information on the truck, we had decided to leave a deposit on it as we could not make it to Edmonton till the weekend. The sales associate took my information and a proposal for purchase was drawn up. 25 minutes later, the sales associate called me back and said that they had made a mistake. I asked what the mistake was and he said the truck was listed for the incorrect price. The actual price was $45,900. I asked to speak with the sales manager to find out how this all happened and they said it was a system glitch. The truck was listed on 3 different platforms for the same price when posted for sale AND their own dealer website. Naturally I was frustrated and told them we would deal with it the next day. I called the GM of the dealer the following morning to ask why the price was adjusted, again their answer was it was a system glitch. My problem is is that the dealer had ZERO desire to make things right or try and make a deal at all. The sales manager on shift when I had originally called in was also very arrogant and essentially told me that “I don’t have to sell the truck to you”. All in all it was a garage experience and I hope people are aware of random price changes. **** A day after if was posted for $45,900 the price was changed AGAIN and it’s final list price was almost $49,000. **** price gouging at it’s finest!

ISSA HARUNA

Hi I just recently came for my first maintenance on my 2016 highlander on the 5th of March and all went well. The tires were rotated but no wheel balancing, I noticed that steering wheel slightly vibrating between 110km/hr to 120km/hr. There was nothing like that before I went for this service, what do I do? Plus I don't want to travel another 4 hrs 30min for another 1 hrs job. Thanks

cory coco

Rene and Brad did an amazing job securing my Tacoma TRD Pro. Especially considering the fact that I showed up a day earlier for my truck. And Lesley made the financial aspect of the process very easy and efficient. Great job everyone, and thanks for the excellent service

Elizabeth Garcia

I recently purchased a used vehicle here and had a great experience with my salesman; however, I cannot say the same about the service department. My service associate, Meagan, was incredibly short with me and delivered sub par customer service skills. This is my first vehicle and the first time I serviced a vehicle so I wasn’t fully sure what my experience should be. I felt that my questions were not answered to my full satisfaction and while giving me updates on my vehicle she hung up on me more than once while I was in the middle of a sentence. I would most definitely recommend end buying a vehicle here but beware of the service department

Dan R

I bought a car from Richard and no problems whatsoever. Sales Experience was great and finance department was clear on explaining options for warranty. The Showroom was beautiful but the service department was incredibly impressive! I will …

Dragos Cristian Ionescu

2015 Toyota Rav4 XLE AWD, only 45,000 Km, Mayfield Toyota constantly overfilled my engine oil level. A very nice technician helped me to adjust the oil level right after the FREE LIFE oil change. About 600 ml extra engine oil. Hey, Toyota, is your oil for free? Somebody called after few days, collect info and said she's gonna get back to me. About 5 weeks ago...no sign yet. Very disappointed....

Nelson Bender

I had my pickup detailed on September 2 2020 - I had used their Premium detail package - Megan in service was good and booking me a loaner vehicle . My greatest bouquet is to the detail department or the person(s) that detailed my pickup. The degree of there efforts are beyond my expectations, well done - thanks very much.

AARON CRICKMAY

The sales department were great and were willing to answer all my questions during and after the sale, I wasn't to happy with the wait time but that was not Mayfield toyotas fault.

Rony Vandenberg

If you love getting insulted, this is the best place to go! What a joke of a dealership, how these guys are still in business is beyond me. Tried trading in a very clean car, in near new condition, worth about 13-14000 dollars according to all the other similar cars on Kijiji. They offered 4000, 4 grand!! What a bunch of crooks this place. I will gladly shop next door at the next dealership, this place just lost a potential customer, and i'll make sure to let others know about it.

Drew Robertson

Recently purchased a new 4Runner through Mayfield Toyota and had the pleasure of working with Sukh Chahal as our product advisor, who was recommended to us by a family member. Sukh was phenomenal to work with - he was very responsive to us and all our questions, got back to us very quickly, provided updates on the vehicle and followed up with us after purchase. The entire process with Sukh was a seamless one and would recommend Mayfield Toyota and Sukh to those looking to purchase a Toyota. We really appreciate the level of service Sukh provided and look forward to working with Sukh again in future! - Karen R.

Green Obsession

Loved mayfield Toyota when I first moved to Edmonton. Now all I find with them is an absolute lack of customer service and overpriced vehicles. This summer I took a friend to check out vehicles there and he was wanting to buy a Second hand rav4. They had a 2007 for $12k. We both felt that was too high. My buddy decided to check out Toyota on the trail too. We found a 2012 rav4 for $9k in way better condition with more features. Even the guys at Toyota on the trail when they looked up that first rav we looked at said it was way overpriced. Since September I have been trying to figure out a dash camera for my vehicle. I have been sending multiple emails to the parts department trying to get specs for their dash camera as well as if I’m able to get a rear camera or not as I have a 4Runner and my back window rolls down so the rear would have to be installed some other way off the window. It takes me multiple emails of the exact same questions and also asking if they even want my business to get short one sentence answers that still don’t answer my questions and having to cc in one of their customer service people. Just a complete lack of Carr when they could have had a booked sale in. Don’t bother wasting ur time or money they obviously don’t want it.

rockwell belyea

100% would recommend to my friends and family. Treated with respect and very friendly staff all across the board. I'm very happy with my purchase and my plan :)

Lu Lu

After one month struggling. Finally we found Ivan who help us found our dream car. Ivan is a really nice guy with professional experience that may help you as well. Thanks Ivan Zhao.

Joyce Zheng

Went to the dealership to purchase a car with my boyfriend, Renee was very nice and patient. Excellent customer service, really impressed with the way he handled all situations. As soon as I called in to the dealership to ask for a few pictures of the vehicle he responded right away, and we purchased the vehicle on the same day. The manager Stu was also very fast, and came to a number that we agreed on and the deal was very fair. Overall very impressed with the way things went. We're really happy with the vehicle, big thanks to Renne & Stu!

Marshell Li

Had my car in (2018 Toyota RAV4) for service, not the best experiences on the result, car still had the similar problem, and the break fluids cap on left open. I have sent a feedback request, but never received a response.

J DR

For few weeks, I was talking to a dealer from this dealership but was not satisfied with the service he was providing me. Not very helpful. Luckily, I also reached out online and Andy Lam was the one who responded. In the end, I bought my …

Ahmad Shala

I recently purchased a 2021 Tundra from Mayfield Toyota. The customer service, professionalism and care by Hassan F was top notch! Hassan kept me informed daily and weekly to ensure I had the latest info about the arrival of my new vehicle. He ensured that all of my questions were answered and made my experience seamless. Also, I want to thank Jodi from Finance for her professionalism and support during this purchase. Well done Mayfield Toyota team.

Fab Etb

I must say it was one of the best smoothest experience I have ever had at any dealership. Shawn the sales guy did a great job during the sales process. we must have looked at 5 different cars and he ran up and down the lot to help me get into the car I need and make a decision. the Finance process was painless and quick. got an approval less than 24 hours thanks to John Anderson; he was professional and explained everything to me with all the necessary details. I can proudly say that I would return Mayfield Toyota for future purchases. Great job!!

Robbie Crosswhite

I came in with my mom to look at cars on the weekend. We were referred to Mary and could not have been happier! She was so patient and knowledgeable, especially since neither of us knows a lot about vehicles. We can’t wait to pick up our new cars in a couple of months! Thanks Mary, Kailey and Matt for making our experience so awesome! I would recommend this dealership to everyone!

Jesse Kushneryk

Had my Jeep in to get an oil change and check up while working. From inquiry call I placed on my way to work to picking my vehicle back up when all was said and done I was extremely impressed. The entire experience felt like I was dealing valet parking at a high end hotel and was also so high tech and advanced while remaining personable. While I was dropping off my Jeep they also had a deluxe detailing package on special which combined with the oil change was so affordable I was shocked. I dealt with a service representative, Anthony, who was professional, personable and so attentive, I felt like I had been a regular there for years. For these reasons combined with the expertise they offer on a “non Toyota” vehicle, I will be getting all of my future servicing etc. done with Anthony and the team at WEM Toyota.

Nathen Dang

The service provided by Mayfield Toyota was exceptional! Unlike other dealerships, there was absolutely no pressure in making a purchase. Andy Lam carefully explained the features of the different RAV4 models, which made it a lot easier to decide on which model to buy. On pickup day, Andy had already placed markers in the manual on relevant information, which is very helpful if something happens as I don't have to scramble through the pages. Also, he thoroughly showed all the features of the car, from the exterior to the interior. Thank you Mayfield Toyota and thank you Andy!

Alf Brown

I bought a used vehicle from Mayfield Toyota. Right from the start Hassan was very professional, helpful and did not rush me. Lesley, in the Business Office was also very personable and professional. I would definitely recommend Mayfield Toyota. Well done!

Lenore Michetti

First time dealing with Mayfield Toyota, they were all very kind and personable. nobody was pushy when it came to choosing a vehicle. Mahesh took time to get to know our family and what our needs were. I was able to drive away with the vehicle that was a perfect fit for myself and my daughter- Thank you Mahesh!!

Rami T

Last 3-4 experiences with the service team were horrible. I myself have worked in the car industry for many years and my experience with the service reception all the way up to the management team has been like no other. The salesman I dealt with when I first purchased the vehicle was great, but the service team there has completely ruined the overall experience for me at Toyota. I will NEVER deal with Toyota West Edmonton again, solely because of them. At least at other places, the staff pretend to care.

Jax Y

I recently purchased a car from mayfield Toyota. Hassan Fawaz was beyond wonderful! It was my first time purchasing a car solo and he made the process extremely easy (and bought my son a pop). I will definitely be going back to see Hassan for my next car :)

Joshua Wasyliw

I had a great experience buying my new truck at Mayfield! Will Gomes was an excellent sales rep. He went above and beyond to help me resolve minor issues even weeks after purchasing the vehicle

Keenan Soehner

Went in for my regular oil change. I had just put on my winter tires so naturally my tire pressure light came on, which is usually a simple calibration fix. I would usually go to Costco or Kaltire as they do it for free but I figured since I'm getting my oil changed I may as well let Toyota calibrate my sensors. Showed up and the lady at the front desk wants to charge me $30. I buy a new $50,000 truck, pay thousands for all their "recommended maintenance" throughout the years, and they can not do a simple 5 minute task out of courtesy. Give me a break. I then asked to talk to a manager and the lady said he is busy so it would 25-30 minutes. No problem, I'll wait. Manager never came. Nice new building and pretty crazy shop but overall customer service is horrible.

Denise Maxwell

Once I decided to start looking at the RAV4 as my next vehicle I had no doubt it would be from Mayfield Toyota because of my past experiences with their service department. Mahesh Rajan approached me in a friendly non aggressive manner and showed me the RAV4 that I was interested in. I went back a couple days later for a test drive and to talk options. Mahesh was very knowledgeable and with the help of Sales Manager Shawn Diakur we worked out a deal. I also have to mention Lesley Matthews in finance row making sure I had exactly what I needed. When I picked my RAV4 up Mahesh and a second Sales Manager Altaf Karim were there checking on my satisfaction. Mahesh sat in the vehicle with me for some time explaining how all the safety features work. At no time did I feel rushed. Since the sale Mahesh called me a couple times checking on my satisfaction and to see if I had any questions. He also assured me that I could stop by at any time. This is not my first vehicle purchase and never before have I had a sales rep call me after the sale! Thank you Mahesh Rajan, your help have been appreciated.

Shelly Fuhr

Jon & Ben did an amazing job detailing my 2012 car. I have 7 seater larger SUV. It has never been detailed and has been well used for the last 9 years. …

Nora Bago

I am a long term customer of Mayfield Toyota, I don't have problems with the dealer. But I went to get service from Mayfield Toyota for a regular routine check up for my 2011 4runner. The oil change was free and they charge me $165 for the check up. However, I mentioned to the staff that my front light is not working, so I asked them to check it. After 2 hours, they called me and said the problem is the brake, not the light. Before they go ahead, they asked me to pay $80 to take a look. So I went ahead, then after an hour they told me my car is ready. The service desk told me that everything is fixed and that the fix will last until the next check up in a few months. But after two days, I noticed that the light wasn't working. I called back the service department and asked why after only two days it wasn't work anymore. Now all of a sudden they're saying there's no guarantee it'll work. Now it's worth $500+ to fix it and I asked why they didn't asked me in the first place to fix it at that amount. The staff was rude and told me I was yelling when I wasn't. I'm very frustrated. They hung up on me! I was just asking for an explanation on how to get it fixed and working again long-term not only for two days. Now they're denying that they said it would last until next check-up. I can't be bothered to continue going back and forth paying money to get things fixed over and over again. I contacted the supervisor and left a message, they haven't called me back.

joel esau

We just purchased a 2020 Toyota Tacoma at Mayfield Toyota. Very satisfied with the whole experience. Lanique was awesome the whole time, even with our two kids running around. It was a big decision for us and he was very patient while we made our decision. Worked hard to give us the best experience and the best price we could get. Looked at other dealerships and the experience didn't even come close. Highly recommend Mayfield Toyota.

Nadia

Dmitri in finance was extremely kind, patient and made our experience purchasing the vehicle very positive. Charles did an excellent job during our delivery explaining all the features of our new vehicle and answered any questions we had confidently.

Megan L

I purchased my brand new Toyota 4Runner a month ago from Mayfield. Andy Lam was recommended to me, and I couldn't have asked for a better experience. I live 4 hours outside of Edmonton, so there were some discussions on the phone with Andy prior to coming to purchase. The numbers he gave me on the phone were the same numbers I was presented with in person. No hidden agendas, no extra fees, just an open and transparent buying experience. Andy was very down to earth, knowledgable and not at all pushy. I was considering multiple models, and he didn't automatically push for me to buy the most expensive one. Finance was very easy to deal with. Lightning quick approval and the paperwork was a breeze. Once again, the numbers in my paperwork were consistent with what I was told from the beginning. Thank you so much for an awesome experience and I absolutely will be back to see Andy for another Toyota!

Myra Gatdula

Thank You Richard Bordallo for helping us get into our new vehicle! He is very knowledgeable and Transparent! We Highly recommend him if ever you are looking to buy a new Toyota! He is a Top Notch Product Adviser!

Juanita Myers Sears

I want to say thank you for your help with my refinancing of my vehicle for me. I was treated with respect and I appreciate the service I received. From the moment I made initial contact with the company to I signed my new contract with the bank It has been a great experience. I am so grateful for the information I received in order to make a very positive decision for my future. Thank you Lesley Matthews for your time and expertise. I am so grateful that you have been able to help me.

Greg

Very confident location. Impressed with the service from the mikes in parts and Justin was extremely fair as well. Really nice new store!

Julio Franko

Stay away from this dealership where my wife had the worst experience ever just go to Sherwood Toyota much better deals and way better salesman

Ali El Ghazawi

If you are looking to buy a car, I suggest looking for Michael Mendoza. Very friendly and he’ll help you out better than anyone would.

Eric J

Disappointment after disappointment from a service perspective; they can't return calls, and make mistakes for which they are barely apologetic. Highly recommend (any) another location.

Ryan Quach

I brought my highlander there for service and let me just say, y’all need to pay Anthony way more. He’s a service advisor and he’s the kindest person I’ve met that actually cares about people. He’s not just doing his job, he’s living his passion, helping others. Never met someone like him before and I’m glad I did. If you book service here make sure to request Anthony as your service advisor. I’ve seen a lot of people in this industry who are rude or dishonest towards their customer but Anthony is the man, he works so hard and I can tell that he is a good person. Keep it up Anthony!! To the managers reading this I’m being dead serious, Anthony is a huge asset to have so please, consider paying him his true value. Have a good day.

Chris Commandeur

The lady that checked me in for my appointment was good, but that was the end of it. A oil change and swap to winter tires. Scheduled 2 hours, got back to pick it up and they hadn't even started yet. Asked them to rush it a bit and still took another 2 hours. Covid 19 in edmonton and they had people waiting all over the place. Discussed with others waiting and they said it's always bad here but they insist you bring your purchased here vechial here. Very ???? unhappy

Fe Mangahas

We traded our 2016 Toyota 4Runner to the new 2020 4RUNNER and we are very satisfied with the overall experience. Andy Lam had been very helpful and very thorough showing us all the features of our new car. He even put markers in the Toyota manual so I don’t have to go through all the pages to find an answer to my question! We are pleased with the trade in value, warranties were explained thoroughly so we were able to choose what we and our new car needs. Thank you Toyota and thanks Andy!

Mubarak Yusuf

Thanks for the good service provided by Mahesh Rajan .T and Altaf KARIM Manager. I would definitely recommend customers for Mahesh Best service. Thank you Shawn Diaker for your kind help

corey derasp

ZERO STARS Without a doubt in my mind the WORST customer service I have ever experienced! Had to come back 6 times for a relatively simple warranty issue that has still not been resolved. Service foreman Dave was completely useless and the service manager Chris Keller is very frustrating to deal with. Toyota Canada should be ashamed at this poor level of service yet after talking ot them directly it seems its almost encouraged. I would recommend avoiding this location at all costs. Sure it's nice and fancy but it's almost too big and no one knows what they are doing. Reaching someone is almost impossible as their voicemail system redirects you to another dealership. I wouldn't send my worst enemy here. NEVER AGAIN!

Ken Zhang

Came here to grab some parts. Quick service and got what I needed. However, this dealership happens to sell them for way more than the other dealers I go to... interesting. Parents got service done here often and they often complain about wait times. I suggest reviewing and revising your service scheduling methods.

Zain Shhada

The worst ever if there is 0 star I am going to rate you guys I drive since 2004, it never happened like the pictures for the tiers in km20000!! If you want us to drive it on a carpet please add it to your manual book And the bad service at Mayfield Toyota , 10220 170 St NW, Edmonton, AB T5S 1N9. I payed for my vehicle not any one else, when I saw it at the entrance you don't know how I felt. I have video for that I wish I could post it to let everybody see it, but unfortunately no videos allowed here Also, when I stocked at the Range Roads for 2 hours looking for the spare tire, Cause no one mentioned that this....doesn't have a spare Also, I contacted the Head office for Toyota , nothing happened All of that happened with 2020 car from TOYOTA!!!!!!! IMAGINE!!!!

Levi Henderson

Vendan was so nice with a good aura when we first met him but after all the test drive , paper works comes. He was so rude telling us “I just wasted my time with you! “ when we tried to offer for the price that we can afford and we are expecting him to give us counter offer but that rudeness we got! We will never never go back to Mayfield Toyota again because of our bad experience with Vendan!

Jesse D

I recently purchased a used Tundra from these guys. I started the process online from a 3rd party website and all of my dealings were through email until just after we started negotiating numbers. We did a trade-in of our existing truck and the process was seamless from the evaluation (over pictures as we live over 2 hours away) to driving the new truck away. We showed up to our appointment with Andy Lam and nothing changed from our expectations. Andy was great to deal with. During our test drive we discovered a button that wasn't working so they put it in the shop right away to get it fixed. All in all it took about 4 hours from the moment I walked into the dealer, to getting the truck fixed and when we drove our new Tundra off the lot. The staff were great to deal with, I felt looked after in every way with 0 concerns. I was already happy with the service prior to showing up in person, and my experience only got better once I got there. We had negotiated our price before I arrived, nothing changed and no surprises with the trade-in. These guys are great to deal with and I would be happy to deal with them again in the future even though there are dozens of Toyota dealers closer to me. Thanks again Andy!

Amanda H

I was able to sort out almost the entire purchase over email with Jason Deng while I was out of province. He had the exact model and colours I was looking for reserved for me and prepped with the add-ons and accessories I had requested waiting for me the day I moved back to Edmonton. When I was having difficulty registering and insuring the vehicle due to the switch in provinces he even had a loaner set up for me so I was able to drive around and deal with the registries and insurance companies. Joan and Tracy in finance also helped me out significantly by getting me a much lower rate than I was expecting. There was no pressure to purchase any of the extra warranties or protection packages like I’ve experienced at another dealership in the past, which I really appreciated. The ladies at the reception desk were a blast to chat to and joke around with as well and helped me out when I was trying to get paperwork printed and scanned over to the insurance company. Just an all-around positive experience.

Yves Fortin

Zero Stars! I purchased a 2018 RAV4 Hybrid. Problem: After the first year of using it, my RAV4 started having issues when the temperature drops below -20 C. This is a major problem when you live in Canada. Last year, Toyota said that the problem was with the battery and they changed it. This year, the first time that the temperature dropped, my car doesn't start again. Had to boost it three times so far in last two weeks. Why 0 stars: I brought my car to Mayfield Toyota to get my car checked since there is obviously a problem with it. They told me that I don't drive it enough. Fair enough with COVID. So I asked how much I should be driving each day since I have been driving it 30 min every day. They said they didn't know. They offered no help what so ever and proceeded to charge me $173 for diagnosis. They also suggested that I buy a trickle charger for $200ish with no guarantee that this would fix the issue. Also, this trickle charger would be in the trunk (where the battery is located) so I would have to somehow snake the wire through the door to charge it. This will be the last Toyota that I purchase. It is very clear that the only thing this company cares about is cash. What ever happened to customer service?

Steffanie Vaugeois

I had a horrible experience purchasing a used vehicle. The mechanic lied on the inspection, and the whole front end was faulty. I had to trade back for my original vehicle that was luckily still there. The salesmen and used car manager did help to rectify, but now almost 2 years later, I get regular calls from the dealership even though I have asked them to remove my number. I have even blocked their numbers, and I still get voicemails from them about service requests, how to lower my financing, and if they can interest me in another purchase. I am not interested.

Khalil Rehman

It was a really good experience right from booking the car to get the delivery. I would like to thanks Sukh, Dave and Jodi for their professionalism and friendly attitude. Mayfield was my second choice as I first went to Sherwood Park and …

Zohir Hoque

The new location(WEM) is good for nothing. The employees turning to so rude. Service taking way longer for nothing. The space inside is so dense and squished. I miss the previous location and service.

Jessica Strembesky

Very welcoming and kind people, got my very first car! Renee and Leslie were amazing and helped me get financed all on my own :) would recommend to everyone.

J Wy

Do not bring your vehicle for repairs to West Edmonton Toyota. Their customer service is terrible, the services they perform are not satisfactory, and their not willing to address customer concerns afterwards. They somehow administratively lost my car and all my personal information even though I literally made an appt in addition to making a key drop off (while filling out all the drop off forms). Even though they lost my car they proceeded to correct me 4 different times that there was no key drop off information (or any personal info whatsoever) even though it happened so I recommended that they go and check their cameras which Im sure they didnt do. We brought our car in due to clicking noises in the brakes. We thought they had fixed the brakes and so got our car back after a long ordeal as the admin team again somehow lost our car and therefore didnt have an invoice to pay. 3 weeks later the clicking noise came back and so I called them to ask what they wanted to do and they simply said this is normal for a Toyota Avalon. So from my perspective, we brought our car in for repairs which they basically lost, they did NOT fix our issue whatsoever, and are now telling us we should just accept the clicking noise because theres really nothing they can do. Im not sure about you but I wouldnt bring my most important mobile asset to a dealership that operates like this from an administrative and service perspective. I would recommend that if you have options that you go elsewhere as clearly they dont care about your business.

Michelle Wichinski

Thank you to Will G for being so helpful! I came in looking for a used SUV and he took the time to answer all my questions(and I had a lot) from fuel economy to purchasing options. He was open, honest, and upfront. Will really took the time to understand exactly the vehicle I needed and he delivered! I highly recommend buying through Will!

Joy W

April 26, 2019 It has been such a pleasure dealing with Mayfield Toyota! This is my second vehicle from them and I would not buy from anyone else. THANK-YOU again to Andy Lam for making our experience such a pleasure for the second time! You always go above and beyond!

littlechica0023

My new vehicle purchase was such a positive experience at Mayfield Toyota. My sales person, Wayne Halaby, provided top-notch service from start to finish. Brought the vehicle right to my front door for a test drive, made the purchase a total breeze (along with Joan Lee), took me to the registry office and back, and then went over all the features in my new car with me. It was easier than buying groceries these days! Love the new car.

Eric Muller

This is the second used vehicle we bought from Mayfield Toyota this year. Dealt with Hassan again and the experience was quite positive. We new the vehicle we want before hand as I did research prior to meeting with Hassan. After our test drive we sat down and talked numbers as we were trading in an old truck. In total took an hour (test drive to numbers) and we had a deal. picked up the vehicle 2 days later exchanged keys and gone. Quite satisfied as we got what we expected and left with a new new used truck

Ellis Chris

I can't give a glowing enough review about my experience with Mayfield Toyota. Andy was attentive, professional, and went above and beyond to get me into a vehicle I love. Unlike my experiences at other dealerships, I didn't feel pressured to buy, or pushed to purchase outside my budget. Andy found me a vehicle that surpassed my initial expectations, and worked diligently to ensure I was satisfied with every aspect of the process. I'm so grateful to both Andy and the entire Mayfield Toyota team. If you're hesitating on what to buy, I highly recommend dropping in for a visit - you won't regret it!

Louise Riopel

Just bought a 2021 Rav 4 Hybid XSE at Mayfield Toyota and was very pleased with experience. Douglas, our sales representative, was kind, helpful and knowledgeable and kept in regular contact as we awaited delivery. He patiently walked me …

Sheila Carter

Stopped into Mayfield Sun Feb 17th with partner David Graham to look around.. Well today Tues Feb 19th I am proud owner of my very first new car.. Had my share of dreams of a Yaris or something simular for some time.. Product Advisor Tim Jones was great as well were all the people we met & chatted with last few days..They were all very professional but also shared few laughs & stories.. Sales team knew we wanted a smaller economy car and they did not try to up sell anything else. Said they listen to their customers and try to match them with best fit car/truck.. Never once felt rush or pressured into any of the decision making or when everything on car inside & out was shown & explained.. Thank You Mayfield Team.

Nina Verbonac

Went in with my fiancée for an oil change, the worker immediately discredits anything I have to say because I am a female and laughs at us for saying the car is new to us, saying that it’s a 2021 and it’s not new. Wish I got his name, but will not be returning regardless.

Maria D dmello

My husband and I take great pleasure to thank Mahesh Rajan and Altaf Karim of Mayfield Toyota for the excellent customer service care rendered to us. Their effort was endless, Mahesh was very helpful right from the moment we walked into the Sales Office. We definitely recommend anyone who is looking for a vehicle to come visit Mayfield Toyota.

Neil Warner

I had a very positive experience with sales person Dave White. He was attentive, helpful and reliable. I really liked his low key approach - no high pressure sales tactics. I would highly recommend you talking to Dave if you plan to buy a Toyota.

MARK CARDINAL

My wife and I recently purchased a 2019 Toyota C-HR. Andy made an outstanding job of helping us get the car of our dream at a great price. He is very knowledgeable, helpful and attentive. He made it stress free and did not push us into making a decision. He gave us the best options. He exceeded our expectations and made us feel like part of a family. It was hands down the best buying experience we’ve ever had. We are very happy with our purchase. I highly recommend Andy and Mayfield Toyota - overall score 10/10.

Sarah J.

Big shout out to Jason Deng. From beginning to end professional, friendly and did NO sneaky sales tactics. He was super responsive even during off hours and I genuinely feel he worked in my best interest. The dealership is nicely laid out …

Aaron Wong

I dealt with Danny Chau and Celia Chan. They made the process easy - we negotiated on a price and worked the financing out with Celia. We were done in two hours. We picked up the vehicle on the same date as promised and drove away with the vehicle within an hour. This was a very smooth experience and I would recommend them to anyone looking for a Toyota.

Corey Lapierre

Very friendly people, easy to work with and straight to the point. Highly recommend.

Fredalyn Padsungay

I just bought a new truck in Mayfield Toyota. The custumer service was fantastic, especially Douglas was really accomodating and very helpful along the process. It was a wonderful experience highly recommended if u want to buy a new car.????????????????

Maria King

Was there last night they made sure you were not welcome 15 min before closing salesmen was not very knowledgeable about his product.could not answer my question kept reminding me they were closing soon

Lanessa Giesbrecht

I just bought a 4Runner from Dmitri. He was the best salesman of a new or used car I have ever had, by far! Not only did he give me a 30m+ feature walk through, he got me things I didn’t think to ask for (like a new block heater cord) he …

Darius McMillan

0 STAR REVIEW!! Sent an online request for upfitting a number of my fleet vehicles. After no response, I reached out to Justin F directly ( parts manager ). Many back and forth emails with nothing quoted. Says he never received anything …

Shawna Hols

When we first walked into Mayfield Toyota we were greeted right away. No sales pressure from anyone. We went on a couple of test drives. Then found the vehicle. I want to say Thank you to all of the staff that was involved in the whole process from start to finish. It went very smoothly. They even filled the gas tank up. Which impressed me alot I wasn't expecting that. Just a bonus!! I would recommend everyone to come to this dealership if you don't want to be pressured. I know that I will be back for my next vehicle. Thank you!!

Brent Kissel

Buying a vehicle from Mayfield Toyota was an easy going pleasant experience! From start to the finish with no nonsense negotiating through to finance services and vehicle delivery it was painless & quick. All departments were great to deal with & made me feel like part of the Mayfield family.

Sir Canada

Typical upsell rip off ( criminal ) service department.. Tried to charge $700.00 labor for a 1 hr simple job. Crooks ( legal? )

Marie Lawson

I've purchased many vehicles over the years some ok service some better. Mayfield was by far the best experience I've had purchasing a vehicle. Andy is fantastic super accommodating not pushy and made sure I got everything I wanted in my 4runner. We came from out of town and Andy did videos of every vehicle I was interested in. When I picked one he got me a great deal! The finance department made the transaction stress free. Myron and John were easy to deal with and answered all our questions.

Michael Angelo

These managers are clearly selling these vehicles to the wrong people. Came in to look into financing a 2022 Tundra for camping and work. After dealing with them for a week, I got a call back this morning from Mr Jim, saying they won’t sell the truck to me, and accusing me of shipping the truck out of the country. I’ve been told by so many people that these Tundras have ended up in the hands of exporters than people that are actually local and using it as personal use. So these managers clearly don’t know who their selling too.

Maryeliza Huntley

Service here is a complete scam. Every 8,000km I'm told to change the cabin air filter for city driving while my friend who goes to Sherwood park Toyota didn't have to change it until 42,000 km. I was told my tire was free (under warranty package) and then came back to get it and was given over $300 bill. That tire was as free as the"free" oil changes for the life of the vehicle. They are so free that there cheapest package $70 some odd dollars doesn't include them. While ford who isn't great used to charge $85 including oil change in their service (may have change now). So honestly not free don't be fooled by the "free " bs in this service department.they have don'e other things but this is most recent issues that are getting worse everytime I came in.

Marg Phillips

My husband and I recently bought a new 2019 Toyota Corolla from Mayfield Toyota. What a great experience thanks to Andy Lam our Salesman, David Friesen the General Manager and Altaf Karim the Financial Services Manager. We were apprehensive going into the dealerships as everyone knows the reputations of Sales people in general. However, this proves that they are not all the same. I was probably harder on them than most people would be, but in the end, through some negotiations, found my husband and I exactly what we wanted and a price we could live with. They both worked hard to find the exact car we wanted. They were both friendly and very helpful. After our purchase Andy took the time to go over the car with us to ensure that we were comfortable with all the new technologies that we have never had in a car. We have always owned very basic cars with roll up windows, no air conditioning etc...now all the cars come standard with a lot of technologies that can be overwhelming. We would highly recommend these two gentlemen to anyone looking to purchase a new or used Toyota. If you go to Mayfield Toyota please ask for Andy Lam. He will do a good job for you! Tell him we sent you! D & M Phillips

Kevin Sparling

I recently purchased a Sienna hybrid at Mayfield. Varan helped with my purchase and was amazing to work with. No pressure, extremely knowledgeable, friendly and very easy to get a hold of. He was very accommodating. Lesley in financing was on top of everything and very well prepared. It was a breeze going through financing with her. As for the Sienna. It my first toyota and my first hybrid. My favorite vehicle I've owned. Handles so well and the fuel economy is unbelievable. I calculated 6.7 on my first fill up and 6.4L/100 on my second. Couldn't be happier.

Dennis Torregoza

Of the whole time I have purchased a vehicle for myself, family or friends in the past, I never thought it would be this hassle free as my experience has been with Toyota Mayfield. I am not sure if they are all consistent but Jason Deng was amazing. It was stress free and almost everything was completed online. This dealer is the best dealer I have ever dealt with and Jason is the reason why I am giving 5 stars to this dealership. I will definitely recommend them to people I know that would be looking to purchase a vehicle.

Amarjit Cheema

Good service and will recommend Manger Altalf , and we recommend Mahesh for giving us a good deal and a great car.

Don

After a very negative experience at another dealer, it was refreshing to meet Andy Lam. He was very knowledgeable and respectful of the parameters I presented in terms of budget, vehicle type, and option specifications. I always had the sense that he had my best interests in mind and was not pushing me. I appreciate that very much. He found the best vehicle possible for me. I have no problem recommending Mayfield Toyota and Andy to anyone looking for a vehicle.

Brenda Korenowski

I think Nissan gave me PTSD after purchasing my first vehicle in 2019. I got hosed in finance, lied to about maintenance packages, had sunglasses stolen from trade in, was stranded by a loaner car when mine went in for maintenance and came back still not fixed, tires wore out at 17k...nothing but problems. I got a lemon as far as I am concerned and no help from the dealership to rectify things. I decided enough was enough and traded in my Qashqai for a Toyota Rav4 2021. The experience was by far better, Mahesh was an awesome salesperson, Celia talked me through all of the financing and answered all of my questions with patience and kindness. I was even offered a gas top up for having to come back to pick up the second set of keys. Night and day difference, so far highly recommend Toyota's service and staff. I hope things continue this way!

Erik Campbell

Learning you own protruck. This place is probably a scam on prices, garbage quality parts and work like protruck. Want a vehicle to run worse than ever before bring it here or protruck.

James Stewart

I would give this place 0 stars if I could, super rude, would not call me back, taking my business somewhere else. Go to the other dealerships stay away from here!

Omair

Friendly staff, welcoming environment. Drop off your vehicle and enjoy shopping at west edmonton mall.

ajkim10002

I returned to Edmonton from recently finishing my studies in the States. I figured it would be a good time to purchase a new vehicle more suitable for Alberta winter condition to replace my old vehicle. I made my rounds around various Toyota dealerships in Edmonton, but I decided to purchase my vehicle here at Mayfield Toyota. One of the reasons for my decision was my encounter with the e-Commerce Manager, Mr. Andy Lam. He was polite and informative regarding my requests and questions. I appreciated his knowledge about the vehicle of my interest (2020 Rav4 XLE AWD). From the beginning, I was clear about my choice of vehicle model and package. Mr. Lam respected my choice by explaining the details of only that specific model I had inquired. Mr. Lam respected my time (his potential client) through concise, yet informative communication without trying to convince me to upgrade to a higher tier model/package. Mr. Lam personally highlighted the key sections of the vehicle manual with sticky notes, and he spent the time reviewing all hardware and software features of my new vehicle with me prior to sending me off. It was a very pleasant professional interaction. He promptly connected me to his colleague at the finance department, Ms. Tracy Hladunewich, for smooth business experience. Ms. Hladunewich was very helpful and personable while we finished all of the paperwork required for a new vehicle purchase. Thank you for all your help assisting me with my new purchase, and making it a pleasant experience.

Arvin John Olivo

I messaged thru your website asking for Sienna OEM remote installation.. No response regarding my query from your team.

june ng

Danny Chau is my sales who shown very professional knowledge in the car I would like to purchase. I owned a toyota corolla 25 years ago from the same dealership and now I bought a sienna 2021, so happy with the purchase! Everything …

matthew coulter

Just want to give a shout out to Wayne. He is very friendly, open and honest. Unfortunately I didn't end up buying a vehicle with him but would not hesitate to recommend him. The experience with Wayne was far superior that my past experiences with car salesmen.

Jim Patrick

I recently purchased a used car from Mayfield Toyota. The entire staff was very helpful and friendly. Andy was my salesman and I found him to be excellent. He was very knowledgeable, professional and helpful. I felt I could trust him and I wouldn't hesitate to do business with him again. Celia guided me through the purchase payment process. She was very professional and thorough. She was super to deal with. In summary, it was a great experience. Thank you.

Liz N

Had very bad experiences with this dealership in terms of the services. This is the 3-4th time. I am not one that writes bad reviews. but honestly I feel like the public needs to know. STAY AWAY FROM THIS DEALERSHIP in terms of services. Read the fine print carefully as they like to pad on more services than necessary. I went their for my complimentary oil change as I have oil changes for life and then was told that I needed all these extra services every time. I was at another Toyota dealership a week ago as it was closer to home to have a winter tire change and they did a complimentary inspection and found nothing was wrong with my vehicle. As soon I bring my vehicle to Mayfield, its like seriously obvious that they are trying to add additional unnecessary work to make up for the so called "free oil change for life". I will be reporting this to AMVIC as I feel there is dishonesty and misleading to consumers especially on services. Maintain your "free oil change" for life but pay for unnecessary services. I recommend people stay clear of this dealership for services. When I brought this up to management, it was even worse. The managers are worse than the services techs. I recommend the managers take courses on better customer relations and better conflict resolution as they are currently incompetent in that department.