Reviews of Mex Rent A Car (Rent Cars)

Brianna Green

First time renting a car and they made it so easy and convenient for me! Great prices, great car, no complaints.

Chris F

This service was a total mix bag across the board for me. To start with, the rental location isn't at the airport and, while having to take a shuttle to the rental lot isn't anything new, their location is nearly a 10 minute drive away. Upon arrival, the check-in process was also somewhat peculiar as we were greeted with almost aggressive questions about our destination. The vehicle pre-inspection felt a little sketchy as they were slow to point out existing damages until we noticed them, including an obvious crack on the windshield. The shuttle service, on our return, didn't take us to our departure terminal and just dropped us off at the arrivals bay instead. Negatives aside, however, the end goal of renting a car for 3 days was accomplished and that is what we set out to do so a review of "it's okay" would seem fair. However... There are a bunch of reviews for this place from reviewers with just 2 reviews for this and the Zoom rental company that appears to be the alternative name for the same operation. This is simply unethical and shady as heck. Until those reviews are taken down (Ponolope Cruz? Come on, at least make up more believable names), I gotta ding it another star.

p.s chauhan

Definitely worth renting with them off site and saving money. They are not far from the airport and have a free shuttle service with new cars and amazing service.

navnit bhinder

Amazing experience the shuttle guy jay was wonderful to deal with and nav took great care of us

kinty singh

Amazing service wonderful staff. The shuttle service was quick and efficient. Thank you mex rent a car

Jake Bodanis

Great service - Max, the manager, was very helpful. Everything went smoothly - would rent from again!

Tiffany Rachel

OMG!!! Read all Negative reviews..DO NOT BOOK RESERVATION... unless you want to be bamboozled with extra fees! no onsite airport location. must wait for sketchy shuttle van to drive you to a hidden location where you feel you will be robbed of your belongings with no where to run. Once you are there they will ask you to sign extra charges for insurance which isn't stated anywhere on expedia... if you don't sign then your stranded in some sketchy strip mall. Manager refused to drive me back to the airport because I didnt want to pay the extra charges, and told me all rental car companies would charge me the same thing at the airport. took an uber back to airport and paid budget what they were advertising online with no hidden extra charges... STAY FAR FAR AWAY!!! ALL POSITIVE ADS ARE MADE BY EMPLOYEES

Don Faulkner

Great guys, very helpful, great service!

Tyler Van Halteren

Great experience with Mex rent a car, they picked us up in a van from the airport and all bags were handled and even packed in our car by our driver. Car was great and they had none of the hassles of some other companies. Will use again!

Daniel Ram

0 STARS!!! HORRIBLE!!! These folks are literally thieves. They cancelled my car reservation with a lower rate automatically and charged me for the HIGHEST one. The guy forced me to buy liability insurance to cover third party costs. The worst thing was the car literally took several meters to come to a moving STOP (with loud braking sounds).The pedestrians near the intersection were hesitant to cross the street in front of me. It is very bad that these guys are in business. They provide the poorest shuttle service (their office isn’t at the airport). We had to wait at the airport because the van didn't have enough space for people with reservations. Stick with a reputable company and spend a little extra up front. Hopefully you won’t regret it and will save money in the end. They charged CA$1100 for just a small crack in the windshield. They never mentioned anything about the windshield during the pre-rental inspection and even didn't mention that there is a separate insurance for that, else we would have noted all the cracks beforehand.

Josh Sweeney

Got a brand new car for the week. No hassle and they are very friendly.

Michal Nowakowski

They will try to rip you off. Do not rent from them

Leo Ceni

One of thr best rental companies i have rented with. Wonderful people and amazing service

Rachael McKay

Easy and reliable! Great experience and customer service by Nez. Thank you!!

John O'Donoghue

Great experience with Max Rent A Car. The guys here are great. Rented an intermediate car for 5 days. They gave us a 2018 Mazda 3, nice car. It's very close to the airport and there's even a free shuttle. Having dropped back our car they shuttled us back to our hotel too.

C Parent

We rented a vehicle for 2 days while ours was in the shop. When we returned it, they noticed a chip in the windshield and thought it was from us. We had pictures from when we picked up the car and were able to prove that it didn't happen while we had it so they didn't charge us. My advise is to ALWAYS take pictures when you pick up a rental vehicle from ANY company as people can miss things. Also, we rented through Expedia (used the Android app) and it said unlimited mileage but it actually isn't unlimited mileage. Hopefully they will get Expedia to fix this mistake but until they do, be aware that it isn't unlimited mileage. Otherwise they were a good company. The vehicle was new and in good condition and they were friendly and efficient. Their prices were very competitive.

Butter chicken

Good service from start to finish. The car was brand new and shuttle service was quick. Would definitely rent again and recommend it to others

Florijn de Graaf

Great rental company. Excellent car. Magnificent pricing. 30bucks for a week can you believe it?!

Ashley Lopez

Wouldn't allow me to adjust my rental pickup to coordinate with my flight changes. Horrible customer service.

B Warner

I suggest anyone that rents from here FULLY understands the agreement before you sign anything. It was my first time renting a car and while the employee was explaining the agreement to me he suggested I bring the car back 'around noon'. He did not stress this was a hard deadline which may incur penalties. I brought the car back 'around noon' and as soon as I walk in the door the same employee says he needs to charge me a full day for being late. I paid $72 for 4 days and the late fee cost me $85. No where on the agreement or website does it explain the late penalty. It makes 0 sense that I would knowingly bring the car back late if it would double the cost of the rental. Shame on Mex and shame on the employee for not doing their due diligence in explaining the contract accurately. I will not be recommending your service unless I get my late fee reversed.

Penolope Cruz

Just fantastic! Very kind staff, really caring for customer satisfaction and beyond. If you want to avoid headaches while tripping to Calgary, just choose this and you’ll not regret. Keep it up!

Mark Brennan

I have had to change my review. Everything was great through the whole process and vehicle was great, but I never received my $500 deposit back. I have been in contact with their main office and support and STILL have not received my deposit back. They said it would be returned right away when I returned the vehicle. I would NOT use this rental service STAY AWAY.

Patrick Sanvanson

Good experience picking up car at Mex Calgary. Nice and clean Mazda SUV. Naz was extremely friendly as was the gentleman driving the shuttle van.

Pheobe Nicealy

We were a group of seven who flew in Calgary for a ten day visit in Banff. We rented a van from Zoom. We were pleasantly surprised with how fast the process went (we had reserved the van in advance online months prior). My kids decided on a van in the lot and within minutes we were loaded up and on our way. The van was perfect for our needs. It was very clear that it was newer and we'll maintained. We drove from Banff to jasper on our third day in Alberta and it was easier because of the familiarity of driving the van (I have a Dodge Grand caravan at home). In our ten days we only had to fill the van one time (we opted to prepay for the full tank when we first arrived). We had a great visit in Canada and were happy to find that returning the van was just as seem less and easy. I appreciate the entire process and how smoothly it all went. I will definitely be using Zoom again in our future trips to Calgary and Toronto. Thank you for making our trip a bit easier.

Lonzo Dishe

Helpful employees and the service was great.

Judi Eng

DO NOT RENT FROM THESE CROOKS!!! I specifically DECLINED liability as my cc covers the rental car's insurance. I have rented cars for DECADES. rent from Enterprise or any other reputable company. it is common fact that extra "liability" insurance is simply a money grab for car rental companies. that is why I decline liability every time I rent a car. regardless, they charged me for the liability insurance. this company is NOT reputable. the shuttle is inconvenient and is NOT at the airport. good luck if it is closed when you drop the car off.

Lupe Oh.

At first we were very apprehensive. The customer service was a bit awkward when we arrived to get the rental but they came thru at the end. When we dropped the car off they offered a complimentary ride back to the hotel which is not a normal destination for them. It was a very nice gesture. ????

Kristian Drolet

It was m'y First Time and never again. Cost me extra charge of 300$ for a delay to Pick Up due to flight delay. Before all, just a reminder that the cars in Alberta came with all Seasons tire. I saw douze cars Each Side of the road during m'y 1300km. trip. It's an aberation. I reserved for eight days for 221$ standard size. The flight between Montréal and Calgary had a delay for mechanical problem. I called Expédia to advise I will be late and let Them know and I will Pick Up early at the opening the Day after. The answer was sorry baby you have to pay 549$ if not no car!????. The big problem with this Small compagnie is that Closed at 19:00 and need take a shuttle to Reach the office in a hôtel lobby ???? vs accross the street and open to 22:00 or 00:00 for the real car rental compagnie. I was trapped in this situation with my mom ans Daughter. I looked for another but nothing less than 900$ last minutes. Plus when I took the car the Day after at the opening it wasnt same size and he wasnt transcrib integrally the date and charge me one more Day. I realized it at the Return. Finally he never put the Nick on the windshield and he probably know it with the snowfall it wasnt Clear. With my really bad start expérience I prefered return to the counter to be sure it recorded on Contract. It's not after m'y 1300km IT was the Time. Never and never again for save few $. Shuttle delay and early closure cost me Much more.

John Yukovich

We had a great week thanks to our fantastic car and the superb service provided to us by Zoom Car Rental. Their team of people was not only helpful but also very professional and even pointed out some nice things to do while we were on at …

Dilkaran Sidhu

Great service with amazing rates. No surprises and brand new cars. Highly recommend. ????????

Udai Natt

Great customer service and an awesome car would recomend to anyone

BickenBack Bool

Wonderful experience with Zoom, I recommend anyone who wants to rent a car in Calgary to come here for the cheap rates and quick service. 10/10 will be coming back

Louise Montgomeruy

Great service begins with kind, trained, professional staffing. Your people made everything easy...from the driver from the airport to the location, …

Abraham Khan

Rented a car for the day. For me, what made the difference was the possibility of dropping off the key after 6 pm. Max (sorry if I misspelled it!) was most attentive. Would definitely recommend it.

Katerina Ha

Great customer service with affordable, quality car rentals! Upon arrival to the Calgary airport, you can call the Mex center at the airport help desk for a free shuttle service (Mex is located inside a Hampton Inn about 5 minutes away from …

N Sahar

STAY AWAY FROM THESE ROBBERS- it shows up as a MEX when you book a car but its actually called zoom car rental. Do yourself a huge favor and rent from a real car rental business. I got robbed at broad day light. I read all of their reviews and it seems to be a common practice for these robbers. Choice is yours but will thank me later

Alan McDonell

It's a new company so it doesn't have an office at the Calgary Airport. You have to take a shuttle van to a nearby hotel. The effort is worth it, however because the vehicle is comparable to any other rental car place but the price is better.

Laurel McDaniel

Google maps address is wrong last I checked. Additionally, my booking website inaccurately claimed agency was in yyc terminal. I would not have booked had I known this. As well, it was not made clear prior to booking that a mandatory insurance will be charged if you are relying on your credit card insurance. Hertz, budget, do not do this. At this rate, the bigger agencies would have been cheaper. Car was okay, but overall most disappointed.

Quincy Knot

My husband and I have used Zoom (mex) for over 10 years in Toronto and this was our first time renting in the Calgary location, i'm pleased to say the service has not differed at all. They're a very reliable company, who cares about their customers! Zoom has a great relationship with repeat customers, as well which shows they actually care. My husband spent 36 years in the Army. I worked as a government contractor, on a military post, for 20 years. We both appreciate the way our insurance company and our rental car company, work together for damages and claims! Whether you're young or old, a military family or not, Zoom is a great choice for your car rental needs! Give them a try the next time you're in need of a car rental. You won't be disappointed!

Carole Warren

Excellent customer service, close to the airport.

Orisky

I rented my cars here twice while deciding on a new car. These friendly, helpful guys looked after me very well. I was able to drive two new cars and the rates were lowest compared to other places I researched. They always greeted me with pleasant smiles. I will definitely return and recommend this car rental service.

Warren Koo

Great new car, reasonable prices. Make sure you have liability coverage and insurance coverage if you're getting rental from third party website.

Mandeep Saini

Rented a car through Expedia and the service was excellent. Quick pick up from the airport and well maintained new cars. Highly recommend

Corrina Naismith

Wonderful service and free shuttle pickup and drop off to airport . Prices are way cheaper than the companies at the airport. Definitely worth renting it.

Yang Liu

Excellent customer service.

Anuneet Haas

Okay. If you want cheap, this is your company. However, I have never dealt with such horrible customer service. They were slow and passive aggressive. Nowhere on our reservations did it mention that they were not located at the airport. It took forever to get our car. It was a huge ordeal and next time it is worth it to pay extra and go with the name brand rental companies. Never again! Horrible!

Joseph Barkley

I had a great experience renting with Zoom/Mex. I reserved an 7 passenger minivan to be picked up at the Calgary airport location for my family vacation. The service was great and quick during pickup process. I was given a Dodge Caravan …

Gregory Cletoris

Simple and easy company to rent with, I got to the airport and the company shuttle was already waiting for me. The drive to the offsite location took no more then 7 minutes and me filling in paper work and getting my car only took 10 more minutes, which is the quickest I've been able to get a car since renting from bigger companies like Alamo and enterprise. Very delighted with my experience.

Samantha Wellwork

I travel around the world constantly for work and Zoom in Calgary was the quickest and best service I had from a car rental company. I was surprised too when I booked but I will definitely be using their services again.

Axel Christ

We had a wonderful experience renting our 2020 Rav 4 Hybrid. Our Shuttle Driver Jessajitpreet and the manager Max were outstanding! They gave us a great rate and had the car ready on time taking care of all of our concerns. We love driving it and the great mileage we are getting. We highly recommend you check out Zoom and their great selection of vehicles.

Navjot Suman

Excellent service

Chris McK

Fast pick up and fast drop off, everything went smoothly.