Reviews of Mercedes-Benz Edmonton West (Rent Cars)

Import916

Vaughn was fantastic to my family. We bought a $45,000 car and he treated us as though we were buying a $245,000 car. My wife felt valued and Vaughn listened to her. This was our first Mercedes and we will be buying more cars from Vaughn in the future.

Amy C

Everyone we met here was nice and professional. They were very accommodating - we drove from Calgary and we also had a 3 year-old boy running around and everyone was so understanding! Definitely worth a trip from Calgary!!

Dustin Dolynchuk

Excellent experience buying from here. Dari went out of his way to make sure we were well informed and comfortable with the new car, before and after the sale. We have bought from 3 other dealerships in the past, this was by far the best experience and was actually enjoyable! And we love the new wheels!

Nevol Dw

This dealership is the worst one among all that i had encountered with. At first that I do not know who and why that the person talk to me on the phone hang up on me with no reason 3 times, which i found extremely rude. I brought a C300 at 2015, at the first the trimmer on the driver's side are falling off. Then, i the command center is black out constantly. And Finally, that command center stops working entirely AND which I have to leave it there and having a diagnoses done. After a full day of examination, they told me that i split coffee at the buttons located at the command center, they request us to pay 1800 to replace them, and, only then they can do further investigation. Which i found is not reasonable. They told me that the coffee may get into the wire which is more deeper, and, when i request them to check inside about the wires, they said they can only do that after we paid the replacement fee of those buttons. The person who helped us today name Gary Baril is extremely rude and not respecting customer at all. He was interrupting me all the time. He even said "You can do this conversation with us all the day, the results are not going to change." And I did a bit research online about why the screen blackout happening. some said it is possible that this situation is cuzing by the coffee which that the coffee damaged out the wire. But, i surprisingly found that the refused to do a further diagnose unless we paid the replacement fee first which possibly has nothing to do with the problem i am having now. One thing that more confusing me is that the command center should build as waterproof, and they are now criticizing us drinking in the vehicle. I will never refer a friend to buy any vehicle from this dealership. Oh, Tawnja Wynn she is the one hang up on me once to day, That is what she said "ok,, Bye." Before this time, there is a girl possibly from front desk, which I do not know who, hang up on my girlfriend twice without saying "BYE", like hang up just so suddenly........ Horrible people and horrible services. Never Again. They totally ruined this brand.

Mohammed Dorani

Dari is an outstanding salesperson to deal with. He is very professional and helpful with his sales approach, answering all my questions and made sure all my expectations were met. I would highly recommend Dari to anyone looking to purchase a vehicle.

Andrea Frizzell

Amazing customer service!! Sunny and Shan were able to get us the right vehicle at the right price and Kathy in finance made the paperwork and financing really easy. We will definitely be back to purchase our next vehicle and will continue to refer this dealership to our friends and family.

Justin Lam

I reside in Vancouver and bought a 14' E63 from Dari. He was extremely helpful and guided me throughout the whole purchase. Dari consistently kept me updated with the whole process. The vehicle arrived to Vancouver way sooner than it was due for delivery. It was great and an awesome surprise. Very thankful and appreciative of Dari's service. Anyone looking to purchase a vehicle from Mercedes Edmonton West, contact my guy Dari. 10/10 recommendation.

Tyler Klesko

A Terrible experience, in regards to service, financial options, and the vehicle itself. In 2008 I bought a Smart fortwo here. Right off the bat, I was treated extremely poorly, I waited in the showroom for over 6 hours while their indifferent staff took every opportunity to talk to other shoppers who may be willing to buy a more expensive car instead of me, (being the guy only spending $25k on a vehicle, not potentially $80k). To make matters worse, the best lease rate they offered was 8%. However, my mind was made up, so I took the car anyway (bad move). Once Iactually drove the car, the problems were worse. In the first 2 years, I went through 6 batteries, and had the car towed more times than I can count due to a wide assortment of manufacturer issues. Only on two occasions was I ever offered a loaner car, and only then because I fought for it. When the time came to return the car at the end of my lease, I had the inspection done, the inspector noted a scratch on the roof, mentioned it to me, but said not to worry, the car is in great shape. I followed up with the link he gave me to his report online which had a paragraph generally detailing the car's condition, thats all. 4 months later, when I still hadn't received my deposit cheque back, I called Mercedes Canada, where they informed me that I owed $1700 to replace the roof of the car. They also told me that since I looked at the report, that counted as agreeing to the repair costs (despite the fact that there was no quote in the original report). My claim that after owning a care for 4 years, and returning it with literally 1 single scratch falls easily within normal wear and tear was dismissed, and as of now, no one will return my calls to dispute the charges. I will never shop with Mercedes again, and highly recommend you don't either.

Nima Allahyari

Great experience! All staff were very friendly and polite. Dari Mahfouz was the person who helped me to purchase my vehicle. He was knowledgeable and patient. He followed up with me without making me feel pressured. I definitely recommend him to work with. Also, after a week I had some issues with my vehicle and I took the car back to the dealership. My service advisor was Mikayla. Mikayla and her manager Garry were awesome and helpful. They delivered the luxurious customer service that I was looking for. The only reason I am giving four star to my experience is because I believe there is always room for improvement.

Nader Hammoud

We had a very good experience purchasing our GLE from this dealership. Dari was our contact and he was extremely helpful and patient with us. We drove from Calgary to get our car even though we have 3 dealers in the city and I would do it again.

Jason Olinyk

Rollie and Fran were an absolute pleasure to deal with. After walking away from another deal at Audi Edmonton North, I couldn't be happier. Rollie is professional, knowledgable, sincere, helpful, and most importantly honest. I would not hesitate to send anyone to seek his assistance. If only there were more people out there who conduct themselves in the same manner he does.

Freddie Bonifacio

My new friend Ben Saleh was fantastic. Very helpful and reasonable which resulted in a great buying experience at Mercedes-Benz Edmonton West. Thanks Ben!

Arnel Ramic

Hands-down one of the best experiences I have had! Mercedes Benz WEST Edmonton, your customer service is truly an exemplar! Seamless and streamlined to say the least. I purchased my first Mercedes here, and I am extremely impressed. Salesperson, Dari- what a wonderful experience I had with you! From his approach, customer service, communication, and professionalism; he is the one you want to see! His attention to detail and individualized customer needs are just wonderful! Thank you so much for everything, Dari. Finance Service Manager, Minh-Thu, thank you for your wonderful assistance throughout this process and welcoming smile! I could not believe the service; while sipping on some coffee, in the beautiful lounge, my license plate and registration was being taken care of, without stepping foot into the registry! WOW. Well done team. I look forward to ever lasting friendships.

Kharlo Domingo

I am from Saskatoon and had a wonderful experience with this dealership. Ben Saleh and Faye Tunke made my experience with MB-Edmonton impeccable. They both made the process a breeze and the treatment that they provided was top of the line. Thanks for the wine and I appreciate your assistance. Both of them brought the MB Brand experience another level higher as always.

Nanook of the North

Regarding my buying experience of my new 2018 GLE S AMG All the staff and especially Alex and Yoshi we instrumental in a great buying experience. Any information on the vehicle I was interested in came promptly and complete. The negotiations went very well and they keenly brought the deal to a close satisfactorily to me. Alex my salesman was especially receptive and always offered to go the extra whenever I requested...he even offered to deliver and pick up the vehicle to an independent vendor to have a remote starter installed...that I consider going above and beyond and expressed a true concern for customer care. Yoshi kindly called the day I took delivery to confirm everything went smoothly and offered his assistance for future needs..a class act all around and will certainly bring me back for future vehicle needs...5 stars all around !!

Isabel Keller

My husband and I have been BMW drivers for over a decade and I have to say we have never been treated so wonderful by a dealership. Dari was very patience with me as I was having a hard time letting go of my x3. I am very appreciative of the time he took. I really like my new Mercedes and I am now a loyal Mercedes fan thanks very much in part by Dari (our sales person) as well as the dealership as a whole. They were courteous, attentive and deliver on all their promises. We will definitely be coming back and will be referring our friends and family. Thank you again!

olu Adeyemi

Very bad experience, took my car for service and because I decided not to change my tires with them, the clerk(mikayla) decided to give me an attitude. They didn't wash my car due and before I notice they didn't wash my car she told me she will send me a survey to do in my email and follow up in 3days. The minute I notice my car was not wash she has refuse to call me nor send me the survey because she knew I notice what she has done wrong. A terrible experience. I regret going in for the service would have save me the trip and my money.

andron frolov

tl;dr - Best dealership experience I've ever had. I bought a used vehicle from Mercedes-Benz Edmonton West and had a great experience. I had the pleasure of dealing with David Kim who was very helpful, attentive and a pleasure to work with. During the purchase process i felt that i was in the heart of a well oiled machine. Every step was just so easy and effortless! Any questions i had were answered promptly. Finance? "sign here, here and here and off you go." "Oh and by the way we already sent someone to register your vehicle for you." Amazing! I've told everyone i know of my wonderful experience and now i'm telling you: If you are looking for a Mercedes-Benz (or a very nice used vehicle! When i was looking they had Lexus, Audi, Nissan, Toyota etc.) this is where you want to go. I know of no higher praise. Looking back after 4 years, I only wish I could add an extra star but Google is limited to 5 stars. Still the best 6 star experience I've had. Updated November 2020.

Catherine Peters

We bought a GLE400 a few weeks ago. It was our first experience with Mercedes and we couldn't be happier. Dharam was so helpful and made sure that we got exactly what we wanted. We love our new SUV and would recommend Mercedes-Benz Edmonton West, especially Dharam!

Lynn Gilmour

Ben made sure my husband and I had a wonderful experience buying our very first Mercedes. He helped us find the perfect SUV for our family and took significant time ensuring we were familiar with all the features . So very helpful both with the initial sale and with followup afterwards. Thank you Ben!!!!! Also thanks to Kevin in finance for his assistance. I highly recommend this dealership if you are looking for a exceptional customer service.

Emmanuel Igbokwe

When you want the best or nothing come to Mercedes-Benz Edmonton West. Vaughn M set me up with an amazing C63 amg s. Got a great deal and amazing service; extended warranty, pre paid maintenance, winter wheel package all for a great price in a comfortable pressure free environment. Everything I could hope for in a car buying experience.

Baljit Sandhu

Recently I bought Gle from Dari Mahfouz. Excellent service by Dari, he helped me to choose right vehicle. He went over and above to make this deal. If anyone looking for great service and deal please give him opportunity. I would like to thank Andrew (Sales Manager), Faye and Quentin, Derrick in Finance. Great job guys KEEP IT UP!

monis kanji

I had the pleasure to meet Dharam Taylor, he was very helpful in meeting my needs. I didn't end up buying a car because my dad ended up giving me his old one. Dharam is a very nice gentleman, he went out of his way to assist me and never said no. He is the best salesman I have dealt with and I highly recommend his services to anyone looking to purchase a Mercedes-Benz.

Laura Edl

I just had our ML350 serviced at this dealership and was totally satisfied with the high level of customer care by all the service staff. In fact they exceeded my expectations. I used to work in the automotive industry so my expectations are very high. Kristen Paul was the service advisor and treated me so well. She kept me informed during the repair and clearly explained the work done when she handed me the keys. My vehicle was washed and warm upon pickup. The courtesy vehicle was also much appreciated. We will definitely return! Blair and Laura Edl.

Melanie Shaw

Marty was a very low pressure salesman and extremely knowledgeable about their product. He knew the perfect car for me when given my criteria and I was immediately sold! It was an efficient process to purchase with Mike and an effortless exchange to trade in my vehicle. They worked hard to give me good value for my trade in and also make my new purchase affordable. Super friendly staff throughout the building. I felt welcomed into a new family! ????

Sammi Van der Walt

Can't rave enough. My experience at Mercedes-Benz Edmonton West has been nothing but great. Big thanks to Mike who has been so helpful and accommodating throughout the journey of finding my dream vehicle.

Sharri Pennell

I started my search for new SUV online. The simplicity of this dealerships Website was amazing. I set up an appointment to view the car online, within 5 minutes Dari Mahfouz called to confirm the appointment and see if I would like him to have other options to test drive. His attention to detail was outstanding. Just through talking on the phone he set me up with the perfect vehicle. The colour I wanted was not on there lot, he got it delivered the next day. I can not express enough how impressed I am with his customer service. Dari thank-you for the best car buying experience I have ever had. I will highly recommend you and this dealership to all my friends and family.

Robert Stirbu

Purchased my second vehicle from Mercedes Benz West and I was very satisfied with their services! Alex Quinn has done a fantastic job and would recommend!

GC de la Roche

We received excellent results in dealing with Dari. He helped us in purchasing a vehicle for our son. He answered all our questions and more, I definitely would recommend him as the dealer of the year! Best experience we had. 5 star for sure!

Nav

I had a great experience with Mercedes Benz West. Alex was amazing is terms of customer service experience and hospitality. He and Ehab went above and beyond to help me with my car purchase. I will definitely recommend Mercedes-Benz West .

Shane Ishmael

I had the pleasure of doing business with this dealership and my experience, quite simply, is nothing short of extraordinary. This was a common theme with more than one indiduval at this dealership. Chris was my sales rep,and he carried himself with a high level of professionalism and client focus. Faye, the finance manager had a strong business accumen, which is rare to find. Unlike most finance professionals that try and "pressure up sell " packages, Faye tailored her delivery specific to my needs. Both of these individuals played a pivotal role in my deciding to partner with this dealership and extend my business. Having Chris's sales manager Sunny sponsor this deal, by having him greet me and thank me for my business was a very nice touch. I encourage any consumers wanting to purchase a Mercedes, regardless of geographical location, connect with them.

Henry Frem

Really awesome experience from dealing with the sales Rep Dharam to the finance manager Greg and Kathy. I really wasn't expecting to be walking out with the vehicle I did, and they made me an offer that is too good to refuse. Dharam made the whole process very seamless and I very appreciative of that. I would recommend this dealership anytime.

Sunny Prashar

Worst customer service. Sales Manager is so arrogant and doesn't know anything about politeness. Not trustworthy! they gave us written offer for used ML and we signed everything. Insurance was done as well. When we were about to sign cheque, the sales people changed the offer to another 2700 more additional payment. Which was not acceptable. They said offer paper doesn't value to them. So never trust them till last. I will not go there back.

Alvaro

Great dealership experience, very professional and friendly. I would very much recommend dealing with Dharam Taylor. I would have appreciated a better trade in value from the manager.

Sahar Ranjbar

I had the pleasure of dealing with Evan Magil Schalko when I purchased my CLA 250 this year.He is absolutely one of the best in the Business. He doesn't just try to sell you a car, he takes the time to listen to your needs and asks the right questions to figure out your lifestyle, before suggesting the right car to you. He is honest, caring and provides exceptional customer service. He takes customer care to the next Level. He treats you like family , and the customer Service that he is offers you doesn't end after the sale. He makes sure to be available and answer any questions that you might have regarding your car. He definately knows and loves Benz. Thank you Evan for making car Shopping an amazing experience for me.

Steve Marlow

My wife and I purchased a used Volvo SUV from this dealership. It was easily our best experience at a car dealership. Our salesman Dari was very professional and easy to deal with. The whole transaction was seamless and the vehicle was inspected and in perfect shape just like they had advertised. It was even in doors and ready for us to test drive during a snowy morning. That was impressive because I thought it would be outside and covered in snow. We purchased this SUV for our daughter but our experience was so good that I’m definitely going to talk with them when the time comes for our next vehicle purchase. Great dealership and people.

Malik Hattum

I highly recommend MB Edmonton West for anyone looking for a new or used quality car. I didn't buy my car here, but have been taking it there for service for the last year. Tiffanie in the service department is extremely helpful!! She is highly knowledgable about the cars . She always makes sure I leave happy and satisfied. Make sure you ask for Tiffanie when booking a service appointment ! 5 stars 100%. Wouldn't trust my car with anyone but her.

SP Duch

First off, my sales guy Simon was awesome. Extremely nice, and helpful so nothing negative with him at all. Normally the experience here is great, which is why I always go to the West End, however. Replacing my 2013 ML I came in to look at a 2016 GLE350. It was hard to tell the condition fully of the vehicles exterior as it was pretty dirty and not yet detailed. However there was obvious spots of visible damage and lots of scratches from the prior owner. The damages were the front bumper had some chipping from hitting a curb, and then a couple larger scratches where the prior owner tried to fix on their own, so was raised and noticeable. I expressed my concern of the condition of the paint and worried about damages and said I did not want anything with damages or all scratched up. The manager Yoshi then came out to review my concerns. He advised to not worry, and that the vehicle will look way better once it is detailed. We pointed out the areas of damage and Yoshi agreed to have it fixed. He advised they would fill the front bumper to fix the chipping and the self fix marks. I pointed out all the other scratches all over the body. Yoshi advised in the end some of the light scratching could still be there in some spots due to it not being a brand new vehicle. However it’ll be way better then it looks currently as the detailing and polishing will take most of it out, and all the damages I mentioned (bumper/self fix marks) they’ll take care of. The next day I put the deposit on the vehicle to buy it. The following week I made an appointment to come in after work from out of town and sign for the vehicle. Upon my arrival I was told the finance guy was not ready however they started detailing the vehicle so come look at it. I went back and was told the front bumper damage had been filled and body polished already. The vehicle did look like it had been washed. However walking around the vehicle I could notice all my concerns looked pretty much the same. Seeing the vehicle clean I then noticed the rear bumper also had damage that was a vertical line from top to bottom with a small dent on the chrome. I pointed it out which the sales guy agreed it was not visible prior. I went around to the front to see the filled bumper and the bumper was the same still! Looking across the hood you could still see the scratches and even some smudges. It was obvious that either the vehicle had not been detailed yet, or it was poorly or a rushed job. I advised that the vehicle had obviously not been detailed yet as everything is still there. I was told they are only half done and not to worry. We went back in and I waited for finance. While waiting Simon advised he’ll take the another manager to quickly look at the vehicle. The other manager then came and said “yeah sorry, theres nothing we can do for the front and back bumper “. I asked him what he means as the agreement was already made that they’ll fix the bumper, and the rear bumper is either new or not visible prior as it was to dirty. I advised that I made it very clear from the very beginning as well throughout, that I don’t want any damage. Which the deal was based off that agreement of any damages would be fixed. I said I’m not taking it like that that’s not what was agreed too. Which he then repeated “yeah we won’t be able to do anything about the bumpers”. I told Simon I was not taking the vehicle then and to please return the deposit on it, as that’s not was agreed upon. 48 hrs later and the deposit is still not processed! Extremely unhappy with how it all played out. The first part of the transaction was great. But as soon as an issue arose on the companies side, Mercedes unfortunately took a less tasteful route by backing out of an agreement already made. Then to make matters worse, there wasn’t even a follow up after. Just a complete disrespect for the customer and their time.

Michelle Rogers

From the time we entered the building, to driving off the lot and now experiencing the long term Mercedes family customer care... this dealership gave us the most incredible experience!! I am so impressed with Alex Quinn who treated us like family during our purchase and still checks in with me via text. The bottle of wine and the big red bow on the car were just cherries on top of our 5 star experience. I will be sending all of my friends to Mercedes-Benz West Edmonton!!!

Vxcky Bee

Great dealership with an awesome service department! All the staff go above and beyond to make sure that you are taking care of! I can't imagine buying another vehicle anywhere else!

gunjan paliwal

Recently bought used 2018 Mercedes GLE. I am extremely pleased with my overall experience in getting the vehicle. We are from Calgary but bought the car from Edmonton as my friend referred them . Manny was outstanding and he took care of all our needs and question. We ended up getting this excellent SUV in just 3 days and even without curling it first. We simply drove to Edmonton end picked up this nice vehicle great price.. Thanks a lot Manny and Mercedes Edmonton West..

TVR

Just wanted to congratulate all the staff at this location! Went in looking for a car and was fully taken care right away. They listened to my needs, informed me of all my options and was very patient with me. I'm very happy with my purchase and would recommend anybody to go and seek out Andy! Thanks again for your service!

Leanne M

We were visiting Edmonton for the weekend and on our drive I was checking out cars for fun. (we have been tossing around the idea of a summer car). I noticed that the dealer had my dream car and it was only a few years old and had great mileage for a used vehicle. We went in on Saturday morning with our 7 year old and 86 year old Grandpa in tow. Chris Phan treated us with respect at every turn and took us seriously. We walked out of the dealership to go to West Ed Mall (7 year old was antsy) and Chris completed the rest of the deal over the phone with me while I was in the mall. They completed the 3M Rock Guard that afternoon and had the car ready to go back to SK by 5:00pm on a Saturday. Overall, an excellent experience. We are young, so the fact that Chris took us seriously and made our dreams a reality so quickly makes this dealership a 5/5 in my mind! PS> we own 2 other MB vehicles, so have other MB dealerships to base this 5/5 rating on.

Jeremy Kryska

Great place to buy a car! I had a fantastic experience working with the sales staff, especially Alex who took care of all my questions and made sure I got exactly what I wanted in a car. Very happy with the service!

gurpreet sahota

Mike helped me in finding out the vehicle. He is excellent.i encourge people to go to mike if you want to buy a vehicle from Mercedes west Edmonton.

Troy Bienert

I want to thank Mercedes West for the best experience at a dealership I have had. I never at any point felt pressured to buy anything and Craig was nothing but accommodating, knowledgeable and great to deal with. Even Faye in finance was easy going and made the process a breeze. I never saw myself being someone who would own a Mercedes or even enter the dealerships. But if the service keeps up the way it is, then I could see myself potentially being back. Thanks again Mercedes West.

Debraj Das

MB Edmonton West is hands down the best car dealership in Edmonton. Kind and professional service, they go above and beyond to ensure the customer experience is second to none. Manny (Lease Manager) and Rob (General Manager) were absolutely amazing to work with. They found me a car that suited my needs and took things an extra mile to ensure I was completely satisfied. My brother and I will be lifelong customers of MB Edmonton West. You should have no hesitations in shopping for your new or used vehicle here. 6/5 stars!

Pamela Parker

While there doing a TV commercial with Scott Held I noticed that the staff was very alert. The receptionist made me laugh, the snacks were very good and everyone there was friendly. I was not there to buy a Benz but you should go take a look at the potential of a, "Nice Ride".

John Overall

Great service as always at Mercedes-Benz Edmonton West. Mikayla is fantastic at explaining the servicing requirements and if there's anything else that's needed. Everyone at the dealership is very helpful.

Evelyn C

I have been looking around for a reliable used car at many dealerships. My experience before visiting Mercedes-Benz Edmonton West had been chaotic. I felt others were trying to sell me something I didn't like just to get rid of inventory. But upon meeting Bryan McEvoy at MBEW, I must say he was probably one of the best I have had the pleasure to deal with. He was very pleasant and honest (in my opinion). He was much knowledgeable, and attentive to my requests. I would highly recommend my friends and families to visit MBEW and deal directly with Bryan himself. Thanks again Bryan for your help.

Amy Spink

I am on my second vehicle from this dealership and have nothing but positive experiences. Marcel in service is always helpful and willing to work with you to have your service needs met. Landon in sales made my recent purchase experience extremely positive. He was patient and always available even after I left the dealership to answer any questions. Doug in Finance is always such a great guy. I can’t recommend this dealership enough, if you are interested in a new vehicle, come to Heritage Valley and see Landon. Heritage Valley makes you feel like family and is the best dealership out there. Plus they have unlimited Dad’s cookies!!!

Manpreet Singh

Mercedes-Benz Edmonton West is one of the best car dealership experiences I've had. I dealt with Evan Magill-Schalko and Bryan Kim. They made the car buying experience very easy, they were very friendly and knowledgeable. All of my questions got answered right away, if they weren't sure of the answer they were sure to get it for me. I appreciate the great work they did, and helped me realize what a great product I have purchased. Thanks guys! I would definitely recommend this dealership!

Cole McFadden

Can't say enough good things about Brandon and Rollie from Mercedes Benz Edmonton West. I recently purchased a new E-Class Mercedes, and from spec to delivery, they both went above and beyond to make the process as smooth as possible for me. I would highly recommend contacting Rollie to anyone looking to get into a Mercedes Benz, he will have you in good hands and you will not regret it. Thanks again to Mercedes Benz Edmonton West.

Jose D

Most amazing experience we have ever had purchasing a vehicle. Ben was awesome and very patient. The management team went beyond our expectations. Ben helped us design a beautiful Benz. Definitely recommend this location. Go have fun and purchase a Benz.

Jacob Bos

Amazing, General Managers is legit a really nice Guy! Ask for Alex when you get there though. Alex is a real person and will offer you what you need. If you need a Mercedes Benz this is the only place in the city that matters. 4x4 G wagons ... One day!! Ill have the key to the Green GTR in the show room.

R Tomlinson

I recently purchased a vehicle from this dealership and was absolutely impressed. Every employee I crossed paths with was friendly, quick to provide assistance and not obnoxious or pushy in anyway! Mihn-Thu Lam was the sales rep who assisted me throughout the entire process. She was professional, knowledgeable and courteous. Mihn-Thu provided exceptional service by making herself available during times that fit my busy schedule and not necessarily hers. I have already recommended a coworker to this dealership and will continue to send Mihn-Thu any business possible. Thanks so much for a painless and easy buying experience!

Che Taylor

Absolutely amazing experience purchasing my new SUV from Mercedes-Benz Edmonton West. The staff were all very professional and organized. My vehicle is amazing and I would recommend anyone in the market for a new vehicle to give Mercedes-Benz Edmonton West a call. Thanks Guys

Calantha Wong

Recently purchased an ML350 in Oct2015 with the sales rep Dharam Taylor and Faye Tunke ( finance team). They responded to all my inquiries over the email and telephone and just extremely efficient in getting back to me. Extremely knowledgeable and fantastic customer service and would definitely recommend this dealership!!

Deep Maiti

If you are looking for a Benz I highly suggest coming here. Dealing with everyone was great. From Mark Gummer (my salesperson), to Derrick (Finance), to Minh-Thu (Finance), all were incredibly friendly and were able to work with me. They were also able to deliver the vehicle to me and there was a nice present in the passenger seat - a bottle of wine presented in a nice Mercedes Benz box. A nice touch and goes to show this dealership takes the extra step to make their clients happy. Will definitely be coming back to purchase my next Benz here and will be referring people here.

Lily Parmar

LILY PARMAR NEW YORK USA I just wanted to take a minute and rate my recent experience at Mercedes Benze West Edmonton AB. My Motorhome Airstream side door would not open sales person I saw was Rollie what a wonderful person I told him about my problem with my motorhome he immediately made my appointment for next morning with service guy whose name I do not remember. Next morning 7:00am we took our motorhome he took care of in 5 minutes. He did not charged us he said nothing to it. Yes if I was leaving in Edmonton I would buy my car from Rollie . Thank you once again Rollie and Service guy. Lily Parmar NEW YORK USA

Chris Tang

A first-class experience leasing a vehicle. Would highly recommend to anyone interested in purchasing a luxury vehicle. Cannot thank Manny, Faye and everyone at MB Edmonton West for such a positive experience.

Robynn Bartusek

I just recently bought a Benz at Edmonton West through Dharam and it was a great experience! He was respectful of my wishes, patient showing me all the vehicle features and along with making sure we were both on the same page with every step! I will be back and highly recommend him and Edmonton West to others!

Edwina D'Cruz-Pearce

I highly recommend Mercedes Edmonton West. Prab made me feel at ease, was honest and I was treated excellent through the whole buying experience. The level of service was amazing! From Prab to Minh-Thu and the rest of the team that worked on my purchase.... friendly and professional

Chelsey Reschke

Unreal customer service! After the best test drive ever, our deal was promptly put together. The AMG specialist, Rollie, is meticulous. The GM for Sales, Brandan, was very fair and transparent with the entire transaction. Did not feel at all that we were getting anything but the best in terms of a price, service, or information. Will be returning in five years (maybe sooner!)

Doug Godberson

We bought a used car at full price and found it had been in an accident and not worth what we paid for it. Brought it to their attention and they claim it was carfax fault. I guess that’s how they deal with a situation like like. Costly mistake going to this place. No money was offered back to us either.. I somehow don’t think that’s fair....

Gary Offenberger

Great experience with Dharam Taylor and Faye Tunke at Edmonton West. Dharam was forthcoming and sincere; Faye was pleasant and efficient.

Joshua Kuriakose

Ben Saleh is a stellar sales professional that I had the pleasure to work with for purchasing my GLC300. Ben has the capability of getting to understand the needs, what drives and motivate people, their preferences and budgets and leverage that into creating a truly effective outcome. Ben is both professional and friendly and I would highly recommend him.

Robb Wynn

We were in today to look at and test drive the GLA250 and GLC300. We were very well looked after by Vaughn Massiah who was extremely knowledgeable and answered all our questions. He was kind, personable, authentic and professional. It was a real stand-out experience and we look forward to doing business with him in the future! Thanks Vaughn! ????

shelby haque

I bought a 2013 Sprinter Van about 8 months ago. I have 25k on the van. During the first scheduled maintenance, they tried to up-sell me a top-up of the Diesel Exhaust Fluid (Aqueous Urea Solution, also known as AdBlue). They wanted to charge me $185 dollars to top up the fluid; I got 20 liters of the stuff from Lordco for $5.85. That's criminal. They should be ashamed of themselves. Would *never* go here for anything except warranty-covered work.

Andrey Konyushok

I visited a showroom of the company. They have big variety of models to chose. Mercedes-Benz is a car of my dream. People in the company are very open and skilled! When I will be ready I will come back here! Hope soon))

Hao Jin

10 stars out of 5! Didn't start my experience the right way; but Kathy Lam indeed earned my '10-star' review. She is pleasant, polite, professional, competent. She absolutely delighted my experience at Edmonton West Mercedes. By the way, management should let Kathy have her confetti canon to celebrate with every customer who successfully purchased a vehicle from your dealership! Thank you Kathy! I can't wait to pick up my GLE!

Charnpreet Bhullar

Manny gave Varinder and I amazing service. He went above and beyond to help us find the right vehicle and make sure we left happy. Especially since we came all the way down from Red Deer. We left happy and with a brand new Benz. Would recommend!

JETT PWR

My wife and I had an excellent experience. All my yrs buying cars I've never experienced the level of pride and confidence in the the product being sold. Ehab went above and beyond all my previous sales experiences. Final product between Ehab in sales and Faye in financing was a breeze. Thx again and much appreciated and absolutely beautiful car. One final note on my wife's end which was a level of trust Ehab inspired is uncommon in this industry and should be recognized.

Russ Atkin

I purchased a 2014 GL350 sight unseen from Dari. He was fantastic answering all my questions and was fully transparent. He coordinated everything from financing to pickup. When we arrived at the dealership everyone was great to work with and made me feel very excited about my new Benz. I would highly recommend the team at MB Edmonton.

H&T G

It was an absolutely fantastic and smooth process of buying our E53 Cabriolet from West Edmonton Mercedes Benz. Our sales associate Dari went above and beyond our expectations. He has a special knack of knowing and respecting his customer and treating them like royalty. The entire process from first reaching out to him, agreeing on a price and picking up the car was flawless and smooth. My wife and I drove up from Calgary to pick up the vehicle for her birthday. Dari had parked the convertible front and centre outside with a massive red bow on the windshield. My wife was thrilled. The in-store experience was flawless, quick and efficient. Special callout and thanks also to Minh-Thu, Financial Services Manager. The orientation and introduction to the car by Dari was impeccable and thorough. Thank you West Edmonton Mercedes Benz. We will be back soon.

Abdol Hakwik

I had an amazing experience at Mercedes-Benz Edmonton West. I was assisted by Mark Gummer who was very helpful and always stayed in touch with me inregards to any changes or questions I had. He had proved excellent customer service and overall I would highly recommend Mark to anyone who is shopping at Mercedes-Benz West. I would also like to Thank Minh-Thu Lam who was very helpful and communicative with me in the finance department. She always informed me of any changes and kept me up to date with the process and overall had a great experience with Minh-Thu. She and Mark were very professional and both have excellent customer service skills and they will keep you happy while buying a vehicle. Thanks again.

Daniel Murphy

This dealership was phenomenal. Dari was by far the best salesman I have ever dealt with in purchasing any vehicle. He treated my wife and I exceptionally. We went in to purchase one vehicle and ended up with a much better vehicle based on his excellent advice. I would recommend this dealership if you are going to buy a car at any budget. Visit them first. The service was exceptional from top to bottom. I cannot say enough good things about the staff from the manger to the sales team. Dari outdid the competition at all other dealerships and I spent time at them all. I can say without a shadow of a doubt this has been my best car buying experience to date.

Sam Patel

Alex & Dharam both did good work for us, they are good listener and go over Mercedes Benz Product. MC Edmonton West has a very good staff members. Thank you for your service.

Steve Middleton

Had a great experience buying a vehicle here: Dari made the process quick and painless. They were also very respectful with regards to keeping social distance, which is more than I can say for other dealerships we went to.

Star Labs

My Experience at the Mercedes Preowned showroom was awesome actually. I met Chris and he showed me basically exactly what I was after. We went on a text drive and Chris told me about all the features and answered all my questions I had about the car. I told him I had to shop on 5 other cars and that I wanted to come back with my wife. Chris called me on my cell the following day to let me know what he had on his schedule so I could decide my time and get back with her when I wanted. I came back about 4 days later on the Saturday at about 430 pm with my wife and again were greeted by Chris. I got ample time to convince my wife that the C63 AMG was the correct car for us, me. I asked Chris for all the information I needed to make my decision and after an agreement was made we sat down with Sonny for the paper work, who was a delight to deal with and Faye who stayed well after close on a Sat for the financing of our new toy, just so we could take her home that night. Everyone involved in my experience was very educucated on their products and they all had a smile. I am highly recommending that you go to the west end Preowned showroom, meet Chris Phan and have a look around. I love my new Mercedes! Thanks Chris

Mike Szarka

My experience started out extremely well. I saw a vehicle on their website contacted the dealership and was very shortly taking a test drive. Chris was very friendly and knowledgeable about the vehicle. We quickly came to an agreement on price and delivery which included replacement of the windshield. There was a hiccup with the windshield installation which caused a delay in the delivery of my vehicle and with my busy work schedule it would be 10 days before I could return for my vehicle. Chris supplied me with a loaner until I could pick up my vehicle. The vehicle was the same as mine and I was able to get used to my 'new' car before I picked it up. You might be thinking, 'Why five stars with a delay in delivery?'. My philosophy is that sometimes things go wrong and the true measure of a person (or company) is how they handle the issue. As such - Chris showed me that he and West End Mercedes-Benz are truly about making the whole experience an amazing one. My late work hours and changing schedule caused me to pick the vehicle up just before closing so the head of new vehicle sales and the manager were awesome in working with me, running paperwork over to me. This reinforced that they treat all customers equally - I was buying a used 'baby Benz' which is no where near the price of most of the Mercedes fleet and I got the feeling that did not matter - I was their customer. Great job all around.

Owen Bewick

We dealt with Dari when looking to replace my wife's vehicle. Very happy with the professional service and support received during the process. Best vehicle buying experience we have ever had! Also there were none of the high pressure sales tactics used to sell undercoat, paint film etc... that I have always encountered with other dealerships. We will definitely come back when shopping for another vehicle.

The Hildebrands

Our experience with Dari was top-notch. We bought a used sedan from a competor's brand. Nevertheless, he answered what questions he could and made sure we were satisfied with the answers he could provide us. We felt that he and the rest of the sales staff treated us the same as if we were buying a new car. Dari even came in to work to give us delivery of the car when he should've been home recuperating from injuries sustained just a few days prior.

Andre Lambert

From the moment my wife and I walked in we were greeted with smiles. After a couple minutes of looking around Shelley approached and asked if we needed help with anything. She was very pleasant and at no point did we feel pressured to do anything. She was very knowledgeable and was able to answer all the questions we had about the vehicle. Once we made the deal we dealt with Jason in finance who was equally fantastic. They were able to have our car ready quickly and helped us expedite the process by taking care of transferring the registration. All this to say that this was by far the best buying experience my wife and I have ever had at a dealership!

Brandon Parenteau

Recently called MB West Edmonton looking for some information on a 2016 GLE SUV (as an upgrade from our Jeep Wrangler). I spoke to a Sales Associate named Bryan McEvoy who was very informative and helpful on the phone. He asked about our family's needs in a new SUV and invited us down to the showroom to view some models that were in stock so we could assess first hand. Bryan took the time to send us some info about different packages available and about our favourite colour (Palladium Silver Metallic!). We have not had a chance to make it down yet (holidays are busy :P), but we intend to come take a look at several models with options that suit our lifestyle - so far it has been a very easy experience.

Sean Sun

The MB Edmonton West is a great dealership. And just like everyone else has said, it is a pleasure working with Bryan McEvoy. Bryan is professional, knowledgeable, and works hard to earn my business. As the Internet sales manager, Bryan makes it very easy and pleasant to obtain information, sign paper works, and ask questions over emails and phones. Bryan is always quick with his response during and even after business hours.

Martijn van Elk

Huge shout out to Mike Martin at Mercedes Benz West! We recently had a fantastic experience and this was due in large part to Mike; although, we have to say that everyone we dealt with were very kind and helpful. Mike was very professional, knowledgeable and attentive. Nothing felt rushed and he was very thorough, patient and we were well taken care of. We can’t thank him enough and recommend him to anyone looking for a vehicle. Thank you Mike!!

Fika D

As first time Mercedes owners, my wife and i were a bit apprehensive about the whole sales experience but Dari and Faye just made the whole process super pleasant. Not only were they knowledgeable and friendly but took us through all our options without pressuring us even once. We are loving the GLC43 AMG and will definitely be dealing with Mercedes Edmonton West in the future!!

Jessica J

I contacted the west end Mercedes dealership specifically because they had more vehicles in stock for the model I was searching for. (south did not have very much to choose from, without having to wait months for) Through Mercedes Benz West website I got a prompt reply from Bryan McEvoy and in less then a day I Traded my current vehicle for the new one and picked it up the next day. The experience with Mercedes Benz West was excellent. As soon as I met Bryan I could tell he was different from most car salesmen. He was very professional very respectful with the time I needed to make proper decisions, not to mention got me lunch when I couldn't think on an empty stomach from their cute little eatery inside the dealership. When going to this dealership I recommend dealing with Bryan. I'm very happy with the vehicle I purchased and with the person who helped get it for me. :)

Robert Hewitt

I purchased a car here having dealt with Dari Mahfouz both over email and text. He was both accommodating and friendly, and made sure to go above and beyond what was needed. overall a very nice dealership to deal with.

Andrea Calado

The manager Ron (or Rob) is the reason I decided to move my deal to the Heritage Valley location. He doesn’t make time for clients, he made me feel like a burden and that I was not worth his time. His staff is unsure how to approach him, which makes discussions awkward. That being said there are great sales representatives at this location but this manager is literally the reason I left my deal.... I recommend going to the Heritage Valley location before coming to this location. They located my dream car (Ron or Ron said there was none available in the country until March) and they made the experience fun and enjoyable! I was treated with respect and the deal was finished up nice and fast. I highly HIGHLY recommend going to the Heritage Valley location first.

Birmanie Of Ogygia

Well, after buying my 3rd Dream ride at Mercedes Edmonton West, it is obviously the only place to buy yours. When you name your car after your salesman, “TAYLOR”, that’s how much you want to remember how significant that journey was. Mercedes-Benz are dream-like cars & so the process of obtaining one at Mercedes-Benz Edmonton West. Dharam Taylor is a UNIQUE kind of salesman. I had completely unrealistic expectations as other dealership assumed but for Dharam, I was a princess who needed a ride she deserves. When the salesman sees the same vision you have down to the details you know you are in heaven. The only way you should feel buying a MERCEDES-BENZ is wonderfully and peacefully blissful. Dharam does it! He made it happen this way for me. Dharam is knowledge, very professional but mostly very sensitive & caring. I will embrace this vehicle because of the compelling reasons I felt the day I picked it up. General Sales Manager, Brandan Hebert took the time to chat with me which I thought was super cool & pleasant. Financial Service Manager, Minh-Thu Lam was genuinely caring, very well-Informed & by far the best I have come across. I also got to chat with Shawn in the service department. I could not believe how wonderful it was to chat with him & how he answered all my question honestly & with a big smile. He really was super great. Overall, I still can’t believe how great that day was, I was treated as I deserve, I was treated the way I wanted too, I felt like the superstar I am & without them, I would have never gotten the superstar gem car I got. Great deal but mostly unforgettable buying experience at Mercedes Edmonton West. Thank you from the bottom of my heart for the support & for making my dream come true. SEEK Dharam Taylor to experience the same greatness!!!

Yufei Ma

I have bought couple cars in Canada. But none of the experience is like buying with Andy Lin Sun. I was comparing GLC43 and RCF. Andy is the the reason I bought my 2020 GLC43 coupe. If you are on the market looking for a Mercedes Benz, Andy is the one you MUST go to visit.

Bos Ma

I have been coming to this dealership for service for many many years. I have to say the excellent service I got from the service department each time I bring my car in, is enough for me to consider my next car another Mercedes. Everybody is very professional, and make me feel they care about my car. Each time, the service person would sit down with me and take time to explain everything they have done, and any extra problems that they found and their recommendations. All the service people are very knowledgeable, and are able to answer questions that I ask. Communications through text are professional. I feel my car is in good hands. They also do follow ups, to make sure things are fine after the service. Each time after the service, I left there feeling satisfied. In regards to my salesperson Rolli, he always provides excellent service to me, and my parents, and my brother. That's the reason we all keep going back! I have to say, not all luxury car dealership provides the same level of service. Many years ago, I bought a different European luxury brand vehicle, and their service was enough for me not to get another one of their vehicle! Service counts!

Cookie

Ben Saleh helped me pick up my new to me BMW was a pretty great guy very friendly always helping our needs. for a Mercedes dealership he knew a lot about the BMW and helped me figure out everything that I love about the car. soon as we got there he did revved the engine to 5k rpm cold made me cringe but its whatever.

MrVinthechin

I went in not knowing what to expect from this dealership, but all I can say is wow! Great service from all the staff, but Roland Poon and Kathy Lam took it to the next level to make sure my needs were looked after. I've dealt with many dealerships over the years, but never have I had an experience like this. I look forward to servicing my new car with them and perhaps making future vehicle purchases at this dealership. Kudos on a job well done. Vince Z.

Tony Tisdale

When we walked in we were greeted by Manny the lease manager, great guy. Manny took his time showing us the vehicle in detail, when it was time to buy he made sure we were treated fairly, all the questions we had if he never knew the answer he got them for us. After the purchase of the vehicle he is a text or phone call away always Thank you Manny

Bob Jeancart

Andy was very easy to deal with and very knowledgeable. The process to purchase from Mercedes-Benz West Edmonton was simple and non pressured atmosphere was refreshing. Thank you so much Andy and I will be referring friends and family. Thank you! Cheryl Kavanagh

Venus511 and Roster (J-Double-R)

It was a great experience test driving the new GLE 2017. Shereen, my the sales lady had great customer service and a friendly swift approach. Also like the fact a woman is in a sales position in the car industry which should that this place is keen on diversity. Had paper work info ready on car as well on others and even though we went with another company, I would still recommend this Benz dealership and staff to any Benz loves or just looking for a new/used car. P.s still have my eyes on the coupes this October ????

Tony Pullishy

Just had my vehicle serviced a d a check engine light. They fit me in right away in service and were super easy to deal with. Got a nice car wash too!!

Karan Uppal

I had a excellent experience at Mercedes West, I want to thank Manny for helping me through the process of purchasing my new GLC 300, there was no pressure and the customer service was excellent. Manny was very courteous, and delivered on all the promises that were negotiated. Will definitely refer the dealership and staff to friends and family. Thank you!

Sampath de silva

I'm really satisfied with work done recently at Mercedes west side dealer service. I had few noice issues and all of them fixed. Specially want to thanks Service manager Trevor, service advisor Natasha and team. Trevor is a good listener to customers and involved with all my concerns personally. Also Natasha is a fantastic service advisor that keep updating customer time to time and giving best customer service from beginning to end.

allen ladd

Bryan McEvoy was thorough in all of his vehicle presentations at Mercedes YEG West as I was unsure which vehicle I wanted. At no point in time did I question his ability on product knowledge and he helped to answer some pretty important questions. He was dressed very professionally and carried himself in the same manner. When visiting MBEW you MUST request Bryan McEvoy as his low pressure, knowledgeable product advising will surely leave you very happy. We are still finagling details on my purchase and have yet to pickup but I have now found the vehicle I have always wanted.

Daylan Vanhees

I recently had a fantastic experience in service dealing with Tony Pullishy and had to share my review. I do not leave a review often and sincerely felt my experience here was worth posting. Tony was fast, friendly, polite, and easy to talk to. He was knowledgeable and made the process a breeze. This was one of the first times I felt taken care of in a service department and would recommend any friends or family to see him. Thank you very much Tony!!!

Simon Moslehi

What a pleasure purchasing my very first Mercedes Benz from Edmonton west! Mike Martin our sales specialist was very knowledgeable and professional, walking us through the whole process patiently. Thanks to them and I would recommend Mercedes Benz west and Mike Martin for a perfect vehicle purchasing!

Brandon Wu

[TLDR; got upsold and delayed unnecessarily, after informing them they ended up giving me a discount - however I still haven't received what I paid for and the service lady has not replied to my emails or messages. Still hoping they can give me my replacement key that I paid for or refund me...] I am the type of person to go out of my way so I can put in a good word for you, and I really dislike tarnishing anyone's rep, but the service I received was simply very very bad. Hope they can improve this and are willing to rectify this issue at which point I will edit this review! I had locked my keys in the trunk of my S-class, and they said the only way to get into the trunk was to order another key for $560. Thinking it was the only option I agreed. What they didn't mention was that there was a second option to order just the physical key for $90 which would solve the same problem, I learned this from my friend and the parts department from MB Heritage Valley. After calling back and explaining how I was upset they did not let me know about this second option that was cheaper (and quicker as the physical key actually came in before the remote key), they mentioned there was no way to cancel the remote key which was $400+. I am very sad that they do not provide expert advice here and further, I am shocked they will not take responsibility for their mistake. It is an embarrassingly poor standard of business practice for such a luxurious brand. Currently, the best they are willing to offer me is a 15% discount, but are not willing to refund the remote key despite it being their mistake of not letting me know there was a cheaper and quicker way to solve my problem. This is an active issue as of June 13, 2020 so hopefully they will read this and address it - not just avoid it and reply to just the 5 star reviews. If they respect their reputation and reach out, I will gladly update this review. Edit: June 15, 2020 I spoke with the service manager and he helped sort this out quickly. He provided me with the option to purchase just the physical key or work out something on both. I have upgraded this rating from 1 to 3 stars as they were able to solve the problem, but it was still a headache and unnecessary stress. Edit: July 28, 2021 Changed rating back to 1. Have not received the keys yet Edit: August 4,2021 Service manager Trevor called me back shortly after changing my review to 1 star. He promptly cleared everything up and found me my key. Came in and dealt with Natasha R. and Trevor and was a good experience, they both deserve 5 stars. Changed rating back to 3 to reflect the history of issues.

ms Auto Group of Companies o

Recently purchased a Mercedes AMG GTs from this dealership. Living in Ontario, and purchasing my first vehicle out of province, I was extremely nervous on how this would go. Dari Mahfouz at MB Edmonton West made this process extremely smooth and stress free. The vehicle came in the exact condition it was promised, and I couldnt be happier. Thank you to Dari for making this one of the easiest purchases I've ever had in my entire life. If you ever come to this dealership, I HIGHLY Recommend speaking to him. I purchase 2 cars a year, and deal with several sales reps; never have I met someone as accommodating, honest, and upfront as Dari. Thanks for all your help, Zafar

Ashliegh Font

I had left a review previously for a transaction that I WAS happy with at the time of purchase based on some after-sales promises that were made during the negotiation process. On our initial purchase two years ago, we were promised features and were shown internal documents by our salesman that we later found out we shouldn't have been shown during the negotiation stages. Those promises were made and then broken which left us less-than-satisfied. Not only that, but I originally wanted to purchase a cabriolet but our first salesman (no longer employed) swayed us into a coupe citing safety concerns as well as price point. Though we did feel we got a "good deal" on the initial purchase, the missing features and service issues we were having in relation to the promised but missing features was enough for me to throw in the towel. The process felt rushed, the delivery process and feature explanation was quick and there was next to no after-sales care. After having some service issues with the vehicle we initially purchased, I finally had enough. I walked back through the dealership doors feeling pretty defeated. Ben was there and he greeted me warmly. He took the time to listen to my concerns, apologized for the service we were previously provided and did everything in his power to make it right for us. Owning a Mercedes has been my car dream. I've had a newspaper cutout on my fridge for years and I had always thought it would be an unattainable dream, but here we are! Throughout the entire process, I truly felt like Ben went above and beyond to exceed our expectations. This time around, it felt like we were definitely buying a luxury vehicle. I'd also like to give Rob a special mention as well. He was the sales manager that helped us put a favourable deal together. He was set on ensuring we were happy with the purchase, was NOT pushy at all, gave us time to think about it and took the time to get to know us as PEOPLE not JUST people buying a car. Faye Tunke in the finance department helped us again with the paperwork and documents. The process felt very smooth and it was an extra treat to have them complete the registration on our behalf. Fast Forward a few months and I am having some issues with the ceramic coating on the vehicle. The Detail manager (so sorry, I forgot his name!) was happy to take a few minutes out of his day to explaining to me how to properly care for the paint on the vehicle moving forward. Ben remains responsive to inquires after the sale and I definitely do not feel like I have been left to fend for myself with questions or concerns. Thank you again Ben, Rob, Faye and all of those who have been involved in bringing my car dream to reality. I am forever grateful.

Sandra Der

I had a fantastic experience from this dealership. Not only from Rollie Poon but also from Andy (and anyone else we had to deal with here). It was really refreshing to feel like we were negotiating with a team who wanted to help us get …

zhao ming

I am very happy. I am going to the Mercedes-Benz to pick up the car today. It is the model I have always dreamed of GLS450. The interior is very beautiful and the technology is very strong. The service of the dealership is very good, The service of the dealership is very good, my sales are very caring and I am trustworthy. thanks to Mercedes.

Google User

I have had terrible experience with Mercedes Benz Edmonton WEST. The vehicle still under new car warranty but Mercedes Benz Edmonton West cannot fix folding side-mirror fail. Their assistant service manager told me I should not use power mirror in winter because mirrors cannot withstand Edmonton cold weather. They cannot do anything to fix the problem. They do not honor warranty claim, they just ignore customer concern everyone beware ...... BTW they are really good at washing my car, they just cannot do the repair. Thanks Christian for your response. After I am humiliated by your assistant service manager, I decided to give Mercedes-Benz Heritage Valley a try, they found the issue right away. They found condensed water inside the side mirror and also they found software update for the side mirror from Mercedes bulletin. They had applied the software update for me. It is hard to believe your well trained staff told me nothing they can do to fix the problem.

N. Gomaa

Excellent experience. Thanks to Manny and Ehab who have been so courteous, knowledgeable, and professional that I have decided on the spot to switch to Mercedes. Not only that their sales service is extra-ordinary, but their post-sales follow up and service are distinct and great .

Ed Lorenz

Thank you Manny your knowledge and expertise was extremely valuable to me. You made the purchase most enjoyable. I will not hesitate to refer you to my best friends should they be looking for a high-end vehicle. Mercedes-Benz Edmonton West is very fortunate to have you and I'm sure they know it.

Valay Rajgor

The customer service of Danny Paulino is amazing. Always high in energy, greets customer immediately upon arrival. Adjusts according to the customer's need and schedule. He would be the first whom I will contact in service department for my GLS. Highly Recommend him.

john bruni

i recently had to take my van in for its first service, i was fortunate enough to have been dealt with by victoria fata. very courteous and professional, i had some problems with the battery as well as a sensor, i made sure i was going to see victoria again to have these problems dealt with, she kept me up to date with what was going on and she makes you feel very comfortable. awesome job victoria, keep up the great work.

Ambrosia MacDonald

I bought 2 Mercedes from these guys in January 2016. They had the best prices here in the city. No need to visit the other place! My transactions were handled by Chris P. He is a really nice guy! He was engaged, paid attention to my questions, and was quite knowledgeable about cars and Mercedes. He addressed my concerns, and delivered my cars as promised down to the last details. He returned calls on time, and above all, not pushy like your typical salesman. He was almost on call 24/7! His sales buddies were good too (Sonny and his Korean friend), but I would highly recommend going to him and M-B Edmonton West! Very good buying experience!

Aliya Schwengler

Manny was an exceptional salesman, he went above and beyond making sure I was happy with my new wip and fully understood the settings. Couldn’t be happier with my car and west side Mercedes!

Bandu Biyanwila

This is the best place to buy your vehicle. Big showroom with well knowledgeable staff. Prab was my sales specialist and he is such a great guy with full of knowledge to work with. He is very professional person going extra mile to make sure his customers are treated first class all the way. Also thankful to the financial service manager Derrick for his smooth working culture and for his clear explanation of maintenance / protection details. I am totally happy with my new purchase with Edmonton West MB and strongly recommend this to everyone.

Allec Fayad

Mercedes-Benz Edmonton West did an absolute amazing job helping with the purchase of our new vehicle. Incredible staff, very welcoming and accommodating and always willing to go the extra mile! From Brandon the GM to Dari the sales associate, to the finance department and everyone else who took part in our experience, thank you so much! Will definitely be doing more business here!

Sean Regaudie

Vaughn did an amazing job. Worked really hard to get me my dream vehicle at a great price as well as put his own special touch on the unveiling. You're guaranteed the best service from him and the staff at Mercedes. Their competitors in the area did not put the client first so even though Mercedes was not my first choice, it became my first choice because of the service.

Matthew Kryska

Highly recommended! Alex was easy to talk to and took his time to go through all the options. He wasn't pushy which is what (literally) drives me away from going to most dealerships.

Elijah Hage

My girlfriend and I were overwhelmingly satisfied and extraordinarily pleased with our experience at west Edmonton Mercedes Benz. Andy went above and beyond to assist us and ultimately sell us the perfect vehicle with absolutely zero pressure a very down to earth attitude. Unlike every other dealership we have been to, we weren’t anxious walking around, we weren’t bombarded by salesmen, and we most definitely didn’t get hassled at any point. All in all, we are extremely satisfied with both the staff, and the vehicle we purchased and would definitely recommend this dealership to anyone who is looking at a Mercedes Benz. Thank you again!

chintan patel

What a wonderful experience. We enjoyed our time at Mercedes Benz thoroughly. Shelly and Prab were the staff who helped us. Both were extremely humble and explained every single detail that we need to know before buying an AMG. Prab is always there to answer all our questions.Even after the purchase he is very kind enough to help. If you are thinking to buy a Mercedes then this is the place you need to go.

Sijia Long

Andy Sun is the best sales representative! I have always been driving Mercedes, but this time, I decided to buy a different brand. However, Andy changed my mind. He is very professional and patient to me. He recommended me 2 different models based on my needs and he had a very detailed explanation about the new features of the car. He makes me loyal to Mercedes again. He also recognized a mistake of the contract, which saves me money! I really appreciate his help and hard work and definitely recommend him!

Sharon Villeneuve

I am a current Mercedes owner and loved the service I received from Tony Pullishy while in the dealership a few weeks ago. Tony was very professional, polite and courteous, he listened to my needs and provided great recommendations for vehicles to suit my requirements. I will most definitely return to Mercedes-Benz Edmonton West in the future.

Meil J

Traded my vehicle with B250. Awesome job from Bryan to Chris to Faye and then Evan for the delivery. Would definitely recommend to friends. The other star would be up as soon as I bring the car in for service, that part I have to experience, and I presume it would be as splendid as the first impression. Thanks guys, we are so happy with the vehicle and your Service. Starbucks coffee too? C'mon!

Justice Mubayiwa

I visited the dealership in Heritge Valley looking to buy an SUV for my wife but was not impressed with the service so we decided to try the one in West Edmonton. The service there was exceptional with Mark being my initial contact and then Dari going over and above to make sure we got what we where looking for and so we purchased a GLE 350. Looking to buy a car visit these guys (Dari & Mark) you won’t regret it.

Hasan Rizvi

My family and I had a wonderful experience of surprising my mother with a brand new vehicle back in March. I would like to give a big thank you to the General Manager, Brandan Hebert and General Sales Manager, Robert Lam and The Sales Managers, Jason Spicer and Mike Martin who all went out of their way to make sure they made my mother’s surprise gift a special one! The Lease Manager, Manny Martinez helped us through the entire process with ease and as well as Financial Service Managers, Faye Tunke and Kevin Ottahal. Mercedes Benz Edmonton West is without a doubt the best dealership in the city!

Gipson Mathew

Mercedes-Benz Edmonton West is the best dealership in the city. Absolute pleasure to deal with such an amazing team of professionals with great customer service, support and follow-up. Dari Mahfouz is awesome, a great sales person, kind, helpful, knowledgeable and responsive. He gave us detailed orientation about the vehicle and provided us with outstanding service throughout the process. Derrick, the Financial Manager provided us with great service and help in the financing process. We are completely satisfied and highly recommend Dari and M-B West Edmonton dealership. Best place to buy your vehicle! Thank you guys!

Cole Mondor

Best. Test drive. Ever. The buying experience was nothing short of an absolute pleasure from the moment we contacted Rollie via IG, to the day we drove away with our new vehicle. Big thanks to Rollie and Brandan for their hard work, accommodation and their welcoming of us into the family. Would highly recommend you visit MB West when considering your next vehicle purchase!

Patti Kehoe

I have been so thrilled with my new C300. Florin Oancia was a delight to deal with. He took his time with me, I never once felt pressure to buy,he was patient with all my questions and really knows his stuff. I was then introduced to Faye Tunke and again what a great experience...she took me through my Lease process and she explained everything to me so I had a very clear picture of the leasing process...she was lovely to deal with. When I came to pick up my car I was introduced to Kali...WOW!! she explained all the technology (which scares me a bit lol) in detail and she told me to come back if I ever need any questions about the car answered in the future! I would not hesitate to recommend this this Dealership to anyone!

Dieter Blank

Don't bother with this dealership to buy a new vehicle. Service has been improving quite a bit, hence my 2 stars, Victoria really makes the extra effort to make sure everything in your Mercedes is working the way you expect it to, but I was in there two weeks ago looking at upgrading to a newer Mercedes, and the sales staff treated me like I am not worth their time. They wouldn't even look at my existing Mercedes, and told me that someone that is a regular at the dealership just put a deposit on the car I was interested in so I can't look at it. I still see the car being advertised on the website right now at a clearance reduced price, $9000 less than when I looked at it. Do yourself the favor and go down the road to Lexus of Edmonton and see how they treat you as apposed to Mercedes Benz Edmonton West, that's what I ended up doing. I will only use the service department until I end up selling my Mercedes, but will never even bother looking at another Mercedes after the way I was treated

Jolene Wright

Dari Mahfouz was a wonderful sales person who made the experience of buying a car fun! He made sure that everything was taken care and I love my new wheels!

Jeremy Woo

We recently purchased a pre-owned vehicle from Mercedes-Benz Edmonton West and the sales team exceeded our expectations. Manny was very helpful throughout the process and any concerns that we had were quickly addressed and resolved. We expected purchasing a used car to be a hassle, but Manny made it easy. Thank you for the friendly and efficient service!

Amanda Mouait

I've been dealing with this dealership for a while now and always get great service, however my last experience was the very best. Minh-Thu provided unbelievable service! She was excellent to deal with, knowledgeable and available. I would highly recommend working with her on your next purchase!

Patrick McDermott

We were super happy to have met Tony Pullishy at this dealership in person. It was his Facebook ads that got out attention, he is very knowledgable and easy to get along with as he provided me the best customer service. I will sure do my business with Tony and will happily recommend him to others. Kudos to Tony and his customer service.

John Lilley

I have been a customer at this dealership for over 10 years. The dealership recently changed hands and was renamed. I find all the staff to be very professional and friendly in service, parts and show room. Don't hesitate to deal here. They look after you.

Gerhard Booysen

Truly a first class experience! I felt like a rock star from the minute I stepped onto the lot. I may never buy from another dealership again! Special thanks to Scot, Craig, John, Danny, Faye, Jason and Jordan for making me feel like a VIP.

Cindee Milley

We are very pleased with the service we received from Mercedes Benz Edmonton West. Dari was very helpful and friendly. He made us feel relaxed and not under pressure, when seeking out a good fit for a vehicle. We appreciated his responses to all our questions. We found Minh Thu also handled the paper work, thoroughly and professionally. Darcy was pleasant, as well, was thorough in the tutorial on the running of our newly purchased vehicle. Thank you to all the Team members involved at Mercedes Benz Edmonton West!! Gordon and Cindee

Jordan Broom-Hall

My experience with Mercedes, and in particular Bryan McEvoy and Greg Lewis, was great :) I had a really easy time picking the car I loved, and Bryan coached me through the entire purchase. I would highly recommend them, and ask for Bryan! …

Christine Madro Stewart

What a pleasurable experience! My husband I enjoyed great service, and helpful staff at this location. Normally I dread the pressure of shopping for a vehicle, not this time. Would recommend Bryan McEvoy, who is currently helping us find a vehicle!

Robin Sawh

I have been a customer since David Morris Fine Cars was the owner of Mercedes-Benz Edmonton West and was a bit concern about the service going forward. To my surprise, the service has remained stellar and much improved. This is my 3rd vehicle from this establishment and I am very pleased dealing with the staff’s especially the sales manager Jordan Clarke and the Sales associate, Shan, nothing but professional and exceptional 5-start service from these folks. I am very pleased and will definitely buy another vehicle from this dealership. Robin Sawh, IT System Administrator, Edmonton Alberta

Hetal Dawra

We recently purchased a car from the Mercedes Benz West dealership. I wanted to leave a review for the amazing service! Everyone was nice and friendly. Especially Alexander Quinn, he is knowledgeable, funny and great sales rep I have ever seen. Faye Tunke Financial Services Manager, was a great help in financing process. Thank you again! Staff at West location are awesome unlike at Heritage valley location.

Chantel Hutchison

I didn't purchase a vehicle but was apart of my partner's experience in buying a new vehicle. Craig & Faye were fantastic. Made the entire process easy, quick & there was never a sense of pressure. I highly recommend this dealership, Craig & Faye. Thank you ????

Marley

I can't say enough about how I had the most excellent service from the moment I met my sales person Dharam Taylor (so amazing) to finishing signing the paperwork in the finance office. Dharam took the best care of me from doing my initial test drive to my second/third then the walk through of the vehicle I purchased (which I love love). The Managers introduced themselves and I knew this was going to be a place I will get taken very good care of. I would highly recommend anyone buying or thinking of buying a Mercedes to go to MB Edmonton West! Thanks to all!

Bobby Ledrew

We had Evan help us out with purchasing a GLE350d and a C400. The entire experience was great. No pressure and very knowledgeable staff. I would highly recommend buying a vehicle from MB West Ed.

Jay Siracky

Let me say that this was the smoothest, easiest, friendliest transaction of a vehicle I have ever made. Thank you Dari, for the excellent service that you provided - couldn't of had a better sales rep. Also, thank you to the rest of the team for everything. Very satisfied with everything!

diala alhusin

I just got my Mercedes 3 days ago and I am so happy with it! The service there it was great! If you want to buy one, I highly recommend to go directly to Vaughn at the west location !!! He is amazing!

Bob Lemmens

I bought a pre-owned Mercedes and traded in my car last week at Mercedes west Edmonton. The overal experience was very positive. Manni was extremely helpful, very patient and respectful. I did have a choice, but in the end I decided to buy the car at this dealership because the way Manni and the manager Yochi treated me. There was zero pressure, Manni gave me all the time I needed and answered all my questions and concerns. I felt very confortable dealing with them. If you want to buy a Mercedes I recommend to go and see them. Also their pre-owned car goes through a very detailed inspection with a lot of warranty options, which I find very important and gives me a peace of mind.

Laurie Beaudet

I bought my first car at Mercedes-benz West with Ehab and I am very happy I did ! He is very professional and listen to your needs, you don't feel in rush to buy a car and he make sure you will be 120% happy with your new car. He will answer to EVERY questions you have and make sure you understand everything ! I went to a lot of dealerships to look for a car and I never receive the costumer service I received at MB West ! The day I bought my car they came grab me at my work because I didn't have a car and because I have a Quebec driver license I needed to go plate my car and they gave me a ride to the registry !!! Over all, the staff are super professional and friendly. I will recommend MB West to everyone !

Terry Odegard

My sales rep, Ben, was very knowledgeable and informative regarding the Mercedes SUV I was looking at. The whole purchase process was extremely easy and a few hours later I drove home in my new GLC 300! The follow up service has been amazing. Thank you Mercedes-Benz Edmonton West; I love my new car!

Brittany DeMarco

I can't give a glowing enough review about my experience with Mercedes Benz West. Dari was attentive, professional, and went above and beyond to get me into a vehicle I love. Unlike my experiences at other dealerships, I didn't feel pressured to buy, or pushed to purchase outside my budget. Dari found me a vehicle that surpassed my initial expectations, and worked diligently to ensure I was satisfied with every aspect of the process. I'm so grateful to both Dari and the entire M. Benz West team. If you're hesitating on what to buy, I highly recommend dropping in for a visit - you won't regret it!

Just Me

Today I had the opportunity to use the coveted Mercedes Edmonton West AMG service desk. Not a stranger to great service departments like Lexus and BMW, I want to say thanks to Victoria for helping me today. The service I received showed great owner support for this department which is lacking in some of the other brands. I will definitely support the service department with my business. My Thanks Jim

Dwight Jones

My experience at DMFC was and is amazing! My Mercedes Sales Rep was Roland and he went above and beyond for me. The support staff all are amazing people. The financing staff treat you very well and there is no pressure at all. Also the eat …

TNT Motorcycling

I have had nothing but issues with this dealership with respect to servicing our 2015 Sprinter Van. I have left messages and spoke to the service people as well as the service manager and it is clear they cannot tell the difference between rust spots and rock chips. ( have no desire to back their warranty) I even sent them a second opinion from Cougar Collision who confirmed no doubt its a rust issue above the windshield area, not rock chips. No response back, hence this poor review.

Ashraf Elsayed

Great experience overall, sales and service department. Traded in my car recently and the sale experience was very smooth and efficient. Ben found the right car for me and went through all the details of the car and sale. Followed up with me afterwards to make sure everything was to my satisfaction and answered all the questions I had. And everyone else was attentive making sure everything was done in a timely fashion and I was never kept waiting. Highly recommend the dealership.

Andriy Marchyshyn (Octane)

I have been a customer of Mercedes Edmonton West for just about 5 years now, and there hasn't been a time where I wasn't provided absolutely exceptional service. From having Rollie Poon introduce me to the Mercedes and AMG lineup with a no pressure sales method to having Skylar Vincent reassure me that all of my concerns will be taken care off, really made me trust them both. My calls and meetings with Rollie where all about education and what I wanted out of a vehicle, etc. Even after I payed off my first Mercedes, he said "Go travel, buy a house, enjoy your life, and when you are ready and can afford it comfortably, start thinking of an AMG. I am not selling you one right now". You will never meet a more sincere Sales Specialist. On top of that, my service experience has been absolutely impeccable with Skylar Vincent. Skylar always goes above and beyond at absolutely every aspect, if it be from giving me the right information, educating me in regards to service or issue, or just getting the right people to look into my problem. I always know that no matter what issue I have, I can drop the car of with Skylar, and I will get the car back in tip top shape with absolutely every detail explained. Skylar and Rollie definitely make this dealership the place to purchase and service your Mercedes/AMG, and I will put my hand on my heart and vouch for them and any and all of the work they do. An absolute amazing team you have there!

Jamie Graham

Unbelievable, I can't say enough good things ! I was in the market for a used vehicle and found one that was not a Mercedes and under $20,000. I felt out of place pulling up to the beautiful dealership to buy an off brand worth 10x less than most vehicles on their lot. I was treated fantastic and not pressured into anything. Mr. Gummer went above and beyond texting me to answer any questions I had and Faye in financing was kind and helpful, also keeping me posted via text. After the deal went through, they noticed the side mirror was broken, and still went above and beyond to have a new one ordered and put on for me.Kevin in service was super helpful letting me know I could call if I had any more questions. The manager came to the truck as my son and I were leaving to make sure I had a pleasant experience and to check if I needed anything else. I had never had an experience like that in my life. Mr. Gummer still going going beyond by answering questions I have had a week later. Remarkable, friendly, kind and amazing service. Changed my outlook on buying a vehicle from a stressful hassle to positive and delightful. I couldn't be happier with my vehicle or the service received !!

M C

Dealt with Shereen in inquiring about a Mercedes. She was friendly and helpful. She directed me to another sales rep that had additional knowledge about the G wagon. Hope to make a purchase here down the road. I feel like this dealership is in a good location on the west end. I will follow up with service and maintenance should I make a vehicle purchase here.

Thomas Kyle

What an awesome dealership. I started with an on line search and inquiry regarding a specific AMG Model. In minutes I received a call from Dari who answered my multiple questions and made arrangements for me to come and test drive the vehicle. Dari was knowledgeable, friendly and professional. The negotiations were easy. I was offered a fair price for my trade in and at no point did they pressure me to buy extra stuff - but pointed out what I might like to consider given my personal driving needs. Everyone is super friendly and helpful. I’ve purchased a lot of cars and this is by far the best experience I’ve ever had! Thanks to everyone at Mercedes Benz West Edmonton and special shout out to Dari!

Naomi Suwinski

Clients test drive cars all the time alone and when I called to make this request at the west edmonton location the first team member I spoke with said he needed to speak to a manager and call me back. When I received a call back the team member said that absolutely I could do this however the dealership didn’t have a plate to put on the car (I’ve never heard that one before) and I would need to come in tomorrow...I said I couldn’t come in tomorrow so would call back at a later time. My schedule cleared up and I could accommodate 10AM the following day, so I called the sales team back and spoke to a new team member who said that was great news and clients take cars out alone all the time (usually for an hour) to get a feel for the car after a photocopy of licence is taken and credit card hold. After this was said and done I received a call from the first team member I spoke with-he left a voice mail saying he spoke to the manager again who says I wasn’t able to test drive a car by myself?????? I won’t be going to the west location now.

Gord Bochek

My experience with Alex Quinn, the Mercedes Salesman, was top notch. Very professional and not high pressure. I highly recommend seeing him if you're in the market for a new car.

Holger Messner

Got an invitation for one of there sales events. Did standing around with nobody helping us out. Finally a young gentleman (with eyeliner!!) said somebody would take care of us right away. We left after another wasted 45 minutes without someone even talking to us. Not a place to hoping to get some information or service in my opinion. Maybe a place for Snopes? I still give 2 stars because of the nice German cars.

Cassandra Scott

I have never been so impressed with a dealership team, this was my first time venturing away from the family dealership I’ve always dealt with… I now have a new home with Mercedes Benz west. I had the pleasure of dealing with Dari Mahfouz! 100% would recommend tracking this guy down and working with him absolutely amazing!

Nicole “Nicole” Wang

I purchased a GLC 300 from Mercedes West Edmonton branch three month ago and my experience here was above amazing! Andy is my salesman. He is a incredible knowledgeable, smart and polite person. He answered my question about the car within 5 mins after I message him every time not only before I purchased the car also during these three months after that. During the purchase process, he guide me through the process of putting all features I wanted together within my budget. Because of him, I picked the right car. If you are looking for a Mercedes, Andy is your best choice for sure!

Sarah S

Alex was awesome start to finish. So friendly and helpful and was easy to talk to every step of the way. If your buying a car from here go see Alex! Best guy to deal with :)

Michael L

Car dealerships usually have a pretty difficult time keeping customers happy and satisfied. I have never really had an outstanding experience at any car dealer, until I worked with Manny, finance manager, at MB Edmonton West. He handled my lease return flawlessly, replied to emails almost immediately (even after work hours), and will help me out with a trade in vehicle. Manny is a true asset to this dealer, and I am very happy to recommend him for anyone out there who may need anything Benz related.

R B

I've had the pleasure of Knowing Bryan McEvoy outside of Mercedes and once i had found out he had moved there this was fantastic news. He's very knowledgeable on the product. His professionalism in helping me through the buying process with comparing vehicles between other brands and why Mercedes is best suited for me was a welcome as compared to other luxury dealers. He's a very approachable person and there isn't any pushy sales tactics as you see with other sales person's from different dealerships. I'd highly recommend anyone to go and see Bryan McEvoy if they're in the market for a Mercedes or any vehicle that's available to them at Mercedes west Edmonton

Katie Pearse

I would never recommend leasing a Mercedes. Getting charged for a bumper my insurance will pay to fix. So imagine you are on your way to return your leased car and someone else smashes into you. Apparently YOU are on the hook for the damages, according to Mercedes-Benz Canada. You're welcome for returning a car with 40% less kms than allotted. Enjoy reselling my beautiful car for a fortune. NEVER AGAIN. Glad I switched to Lexus.

TEJ PREET JUNEJA

Just bought a 2021 Mercedes GLE from Dari at Mercedes-Benz West Edmonton and the process was very transparent and smooth from start to finish. Dari was extremely patient with answering the numerous questions we had and was being very up front and transparent with pricing. When I arrived to pick up my SUV the contract was just as discussed and the whole process, whether it was setting up of app or explaining the controls of the vehicle was almost effortless. If considering a Mercedes, would highly recommend to go to Dari.

Jeffrey Quesnel

Manny and Faye made the experience of purchasing a Star Certified Mercedes seamless. From the ease in scheduling visits to the attention to detail, both were professional, courteous, and amazing. It is clear that Mercedes Benz West values its customers with a goal to provide the highest quality service one can want. Would highly recommend this business.

Mikko Fin

I have never bought a new car or used car from this dealership. I have, however, spent countless hours with the parts department over emails, phone calls, and visits for my various vintage models. Regardless of euro-spec or north-american spec, over the past 8 years no matter how small or expensive the parts, I receive the same great service that keeps me coming back. I have moved and even after moving over 6 hours from the dealership. I now have 2 dealers closer but neither dealer can compare to the personable experience I've had working with David Morris. If I one day am in a position to purchase a new Mercedes product, David Morris would be my first choice.

Matt Ayres

Mark Gummer was absolutely fantastic to deal with on my used Jaguar. He had everything ready to go when arrived and made a no hassle deal. Overall very happy with my experience with Mark and the team at Mercedes Edmonton West

Josie K

I purchased a 2019 CLA250 from the amazing duo Dari and Rollie from Mercedes Benz Edmonton West! They made the experience amazing with zero sales pressure and excellent customer service. They were patient, attentive, courteous, and delivered on all promises made! The delivery of the vehicle was so sweet as well as the congrats from Yoshi. Faye in Finance was just lovely to deal with. Knowledgeable and quick to complete our financials. Overall the entire staff at this dealership is just amazing! They BEST car buying experience I have ever had!!! Forever a MB customer ????

Shazmeer Dossa

The quick and painless experience is what separates this dealership from the other luxury stores I've been too. Dharam Taylor was only interested in what would fit our driving needs and considerate and patient with us until we found the perfect vehicle. Thanks Dharam!

Lou C

We just bought our first Mercedes at this location. They have an awesome team.They all were really helpful. We were dealing with a situation and looking for a particular car who could accommodate the needs of our two bigs old dogs. They answered well to all our question and we finally find the perfect car. Min-Thu was our sale person and she took care of us like we were friends. She was really professional, polite and really fast to texted us back!!!! A big thank you to all your team!

Dk

Had a great experience buying my car here, Derry the salesman was exceptionally professional and courteous. The vehicle was detailed and gassed up on my arrival. All the vehicle options were carefully explained to me, between Derry and Derrick(finance manager) I was in and out of there in no time, and with a special celebratory gift. Thanks guys, it was an awesome experience ????

Adam Blondia

Came in spent 60k on a vehicle staff treated us really good very professional good service very satisfied salesman lucky was very polite and helpful look for him

Claudia VS

At a young age I always dreamt of owning my own Mercedes,walking into this dealership I had high hopes of receiving superb service and was left extremely disappointed. For starters, they had told me the car was cleared and had no issues but within having the car for 2 days I was left on the side of the highway with a car that wouldn't start. After waiting nearly 3 hours a service tow truck finally came to assist. Upon dropping my vehicle off the sales manager asked me to speak to the service manager Gary who would be escalating the issue who by the way is probably one of THE worst managers I've ever encountered as he handed me off to another representative while he sat at his desk. I was told I was going to be updated along the way and never was so I was always calling for info. After all the repairs, I came to pick up my car to find out that someone had gone through my things and stolen some items and all Gary had to say was that he didn't know what to say. I will never recommend this dealership to anyone, your better off going to the other location where they know how to treat their customers.

Brenda Sedlak

As a mother of four children driving around a mini van I wanted a little bit of luxury. We decided to look at the Mercedes GL350 Bluetec at Mercedes Edmonton West. We had previously purchased another Mercedes there from Dharam Taylor, and so decided to meet with him again. For the second transaction he was as thorough, hardworking and professional as we remembered from our initial visit. Having a good relationship with an honest salesperson makes all the difference when you are buying a vehicle. You want to know all the ins and outs of what can be a complicated business deal, and with Dharam we definitely felt he was upfront and very straightforward in his communication. He continued working for us for a few months to ensure everything we had discussed was following through smoothly. I appreciate how personable, patient and accommodating he was to us while we made our final decision. I love my SUV! It is everything I could hope for in a vehicle and makes me feel a lot better about taxing my children all over the place. Thank you again to the whole team, and especially Dharam.

Rick and Carla Virdee

My brother was in the market looking for a new vehicle. I had suggested Mercedes to him, reason being it's a well-built vehicle and Superior Quality. My brother agreed as well so we went car shopping. We went first ended up at the Southside dealership which was a terrible experience! The staff was rude and we're not helpful at all. I was automatically turned off from Mercedes. I had told my brother that maybe Mercedes will not be a good fit but then we decided to try the West End dealership. Right away we were greeted like real customers by a young man named Dari. We had told him what vehicle we were looking for, the features the color, everything, he had the vehicle ready in 3 minutes standing at the front for us to look at. Now that's What I call service! I further told him the down payment and the payments we were looking for and he worked all that out as well. The whole car shopping experience was all wrapped up in 15 minutes paper signed everything! Now that's called taking care of business! I don't have time to sit around twiddling my thumbs going back and forth on prices or the salesman not knowing their inventory. This was not the case Dari new what was on the lot had it already ready to go! They asked us when we wanted the vehicle I said can we get it today they had it ready. Hands down this is by far the best service I've ever had at a dealership. Dari is a great salesman who I could see being top salesman very fast! You want good service and reliable service go see Dari I believe this young man is an asset to Mercedes West dealership and I will be going to him to go by my Mercedes as well. Great job Dari keep up the good work! Rick

Jamie Koble

I'm extremely happy with the service I received at Mercedes! Minh-thu was very helpful and curtious in helping me pick a car that fits my needs! I'm busy at work and she was patient with me choosing all the details I wanted because with me.... there was a process! This is an amazing place to come to, I felt very welcomed and recommend Mercedes Benz West to everyone. If you want or even need a luxury car this is the place to go and Minh-Thu can help you out! Thanks so much for my car, cheers!

Gary Meldrum Music

We previously dealt with a different dealership, and contacted this dealership since it is located closer to out home. Jason and Simon provided the best vehicle purchase experience I/we have ever had - and there have been many. My wife and I arranged an appointment and visited the dealership with a plan in mind about the vehicle we wanted and the desired financing arrangement. After listening to our complicated requirements, further discussion and two test drives, they provided us with several options - including scenarios that we didn't previously consider. In the end, they provided us with the best solution for us. Every step of the way, they considered our needs, took the time to answer our questions, do research, and talk to the right people in and outside of the dealership. They went over and above to make sure we were happy. We were floored at their genuine desire to help us. The way we were treated should be the model of how to treat customers for any business. I/we highly recommend Jason and Simon and this dealership and feel that they will be able to help almost anyone.

Ayaaz Kassam

We messaged Mercedes on an autotrader ad for C300, Manny the online manager , sales rep messaged us back and promptly got some vehicles ready cleaned and put into a warm bay for us to view. After looking at those, we decided to take a look at a few other models and had a ton of back and forth questions for Manny which he did a great job of answering. He was skill full, and extremely honest with us. He also had a ton of patience as we started to look at vehicles from other dealers. We super appreciated his low pressure support. We decided to purchase a c43 instead, for the superior styling and power, and when it came time for us to negotiate. He really went out of his way, getting Yoshi his manager on board with us. He even went up to his GM Brandon, to really nail the deal home for us. Brandon was super kind. We were super stoked with what they were able to offer us, and we are happy to say we are now part of the AMG family ! Way to go Manny. I would highly recommend to work with him, for anyone looking to get into a Mercedes.

Julie-Ann Lyon

I had a phenomenal experience at Mercedes Benz Edmonton West. Sunny Kan & Chris Phan were both exceptional to deal with. From the start of my initial appointment, to my last visit getting maintenance work done, they have done an amazing job. When maintenance work was required, I received another Mercedes to use for all my daily travel. He even brought my vehicle back to me afterwards! Not only do I now have a fantastic vehicle, but I had the best service I've ever received while purchasing a vehicle. Could not have asked for better service, quality, or attention to detail. After my purchase Chris followed up several times to ensure I was still loving my new vehicle. I have never received service like this anywhere else. I recommend this dealership to all my family & friends!

A D

My experience in buying my car was phenomenal. Prab went above and beyond in showing me the things my car had (yes, he sold me his favourite car on the lot). I have never had a car salesman take the time to show me all the things about a car that I may buy until now. The whole team was absolutely awesome! I ABSOLUTELY would recommend anyone to go and shop at this dealership! I know that I will be sending people to Prab and this dealership to shop and buy. I will DEFINITELY be going back.

Sohail Ahmed

We purchased a car from Niagara Falls, without ever visiting or meeting anyone at this dealership. Over the phone, Prag was very very professional and friendly and helped facilitate us getting our dream car. I’m very happy with the car. Thank you for the gifts Prag. It was the small things you said and did, that really made me want to write this review. Purchase a beautiful red 2016 Mercedes E400! - Harry Tokat and Sohail

Payman Parseyan

We bought an SUV here strictly because of the great service. They gave us a great deal and we negotiated very aggressively without them pushing us out the door. Sure, if we began to negotiate more and bounce between dealers, we’d save another $250 but we appreciated the customer service and patience. One individual went above and beyond to get the deal done. Ehab, the sales manager was an absolute pleasure to deal with. I’m happy to return business here anytime and they can count on us to service the car there. This is an example of what customer service is.

Brandon Tremblay

Had the pleasure of dealing with Bryan MacEvoy who provided me with the best customer service. He has a professional, but approachable attitude. Very knowledgeable about the products, up to date about other luxury vehicles if comparing Mercedes to other brands, and he also goes over and beyond to provide the best deals in comparison to the other Mercedes in Edmonton and Calgary. This dealership also has additional agents and employees who see that your taken care of and ensure your treated well during your purchasing experience. A very well put together business with the greatest of people.

Larett Beauty

As a first time car owner and Mercedes owner, I had an amazing experience at Mercedes Benz west Edmonton. As a new mum, I went with my baby and everyone was super nice and friendly! My sales rep was Dari and my experience with him was one of the best I have ever had! He was very kind, helpful, knowledgeable, patient, professional, honest, and pays great attention to details. He was easy to work with in getting a good deal and negotiating with the manager on my behalf! The whole process was very quick, seamless and enjoyable! Derrick Howard in finance was equally as effective and knowledgeable. The team displayed great customer service skills! I highly recommended this location, Dari and his team! Thank you MB West for an exceptional service and thank you for all the wonderful gifts! My baby really loves her MB brand gifts! Overall I’m satisfied with the my purchase and will be returning when I am ready for an upgrade! Thank you!

Alexandru Patularu

I just want to thank Mercedes-Benz Edmonton west for the amazing experience my wife and I had purchasing our 2016 S-Class. Mark Ammar was very knowledgeable and catered to our every request. Mark and the dealership as a hole made certain there was no hidden cost, and the transperency was second to none. I will defiantly be back when we are ready for our next Mercedes-Benz. If your in the market for a new or used Mercedes-Benz I highly recommend you contact Mark Ammar. Thanks again! Alex.

Becky k

I had the best experience with purchasing my first GLC! Manny was so acknowledgeable, detail oriented, professional, and confident. I was so thankful to have him as my dealer to help me with all my questions and decisions. My whole experience with Edmonton West was outstanding, their GM, and finance department also made my first Mercedes purchase the best one ever. When I finally picked up my GLC that Manny helped me custom build it was everything I wished for and more. He understood exactly what I wanted and made sure to let me know everything about Mercedes vehicles. Overall, I just wanted to acknowledge that Manny, and Edmonton West went over and beyond for me and I couldn't thank/recommend them enough!

NYN Mvl

We had an amazing experience here! The staff here went out of there way to accommodate me on several occasions. We dealt with Dharam Taylor from Sales. This is our first Mercedes Benz that we have purchased. The level of professionalism and customer service that I received surpasses every other dealership that I have ever been to. All of the staff here went above and beyond in my perspective to answer all questions, get me a good price on our vehicle and address all our concerns. we felt like we were purchasing a vehicle from family while I was there. Dharam was an excellent sales man, not being to pushy while doing everything he could to get me into the vehicle I loved. Dharam and his new car sale manager was extremely accommodating and knowledgeable, helping us to set up our new vehicle . The service here is what stood out to me the most, making me extremely happy with my new purchase. Thank you!

Brett Grainger

Just picked up a 2015 Subaru WRX With the amazing help of Dari Mahfouz Hes very passionate about cars and not pushy he genuinely wants you to get a car you’ll love! There customer experience is amazing everyone is super friendly and helpful! Was a speedy and hassles free purchase definitely a great place to buy a new car! Thanks Dari!

Michael Maier

Our salesperson, Dari was very responsive, helpful and answered all of our questions. No pressure to buy and was in touch with us every step of the process, even texting a picture of the vehicle just before it was to go into detailing. He took his time in providing a lengthy orientation to the vehicle when we went to pick up our new baby. Very happy with our experience and would recommend the dealer and Dari.

Taylor Nery

I came in to this dealership to see a SLC 43 AMG that I had booked a test drive for. Only to be told that I'm not allowed to test drive the vehicle by myself unless I put a $1000 deposit on it first. The managers reason for this was there was another person coming to see the vehicle 7 hours after me and they didn't want to put extra km's on the car. If I'm going to spend $62,880 on a car I would at least expect to be able to take it for a drive solo so I can really see how the car is in day to day life. My sales representative was nice and professional, but the manager was something else, not to mention the manager didn't even bother to talk to me personally. Overall garbage dealership and I would never go back.

Henming Lee

Under the leadership of Scott Held the new owner, this dealership will become the flagship in Edmonton. I had a negative customer experience during negotiations of a new GLE but once I brought this to the attention of Scott, the situation was rectified and I became a very satisfied customer. I would recommend to always escalate your unsatisfactory customer experience, I'm certain Scott would find a way to make things Right.

Chofor Herbert

Hello this Herbert. I’ll like to thank Daris for taking time and patience on getting me on the vehicle of my choice. I really appreciate and I highly recommend Daris to any one looking to get into a Benz. Thanks so much Daris. I really appreciate everything

Phil

I recently purchased a vehicle from MB EW. Our representative was Dari Mahfouz. He was upfront and straight forward. A real pleasure to deal with. I highly recommend Dari.

Dorthea Bullock

Great place to buy my new Mercedes GLC 43. Everyone was so helpful and knowledgeable. My salesperson Dharam was awesome! He knew all about my vehicle inside and out. I visited a few different Mercedes dealerships and this one was the best!

Frank Mercuri

Very dissatisfied with this dealership. I have owned two Mercedes SUV's in the last 10 years and provided this dealership with 16 years of customer loyalty by getting my service and maintenance work done here. I purchased my first Mercedes SUV from David Morris fine cars (thats quite the name live up to now isn't it?) While shopping for my next new vehicle I decided to give this dealership my return business. I made an offer to the original salesman that I dealt with the first time around and he brought it to his manager. The offer was turned down without even a counter offer or alternative price, so much for customer loyalty I suppose. I then bought a new 55000 dollar vehicle from Weber motors which gave me a great deal and provided a easy going experience. I continued to get my service work done at David Morris fine cars/Mercedes Benz West-End due to convenience. I recently brought in my SUV for a service and was told that my SUV needed a new transmission at 10800 km as well as needed to get both front wheel bearings replaced (I guess they don't make em like they used to?) I had to wait to see if Mercedes Canada would cover the cost of a new transmission which they eventually did so I approved the work to be done. I was then told days later by this dealership that I would have to pay 25 % of the cost for the transmission repair (Did I have any choice at this point?) I was without a vehicle for over two weeks and was never provided a loaner vehicle. Some man from the dealership then called me at 4 pm on the last day of the work week before a long weekend and tells me that my vehicle is ready in case I want it for the weekend I can pick it up before they close at 5 pm. (1 hour notice). I called Mercedes Benz West-End and spoke to a Jack Goodman who is a manager at the dealership and he listened to my ordeal and his only response was thank you for letting me know. I asked for a quote on what my vehicle is worth for a trade in and have yet to hear from anyone. I just picked up my SUV today and I paid $6500 to this dealership. 6500 dollars in service costs for a 5 year old vehicle that has 108000 highway kilometres. Brand loyalty means nothing at this dealership and in this case a Mercedes doesn't seem to be worth the price charged. I highly suggest the nearest BMW dealership since the first four years of services are included with the vehicle purchase and they seem to be a higher quality of product.

Megan Q

I recently came here with my Dad to look for his next vehicle. We started our search here and had no plans to buy the first day out, we met with Minh-Tu Lam, who was awesome!! She gave us all the info we needed about the model he was interested in and we never felt any pressure to sit down and make a deal that day. She gladly sent us on our way and followed up as we had discussed. When we came back to take a second look and test drive the car, we still felt no pressure to make a decision, and the vehicle sold itself. All the staff we worked with were awesome and very accommodating. Without a doubt I recommend Mercedes-Benz Edmonton West if you're in the market for a Mercedes. Megan & Edwin

paul kennett

Purchased our 2017 E400 online with Manny's professional, knowledgeable and friendly service. We are very pleased with the vehicle. it exceeds our expectations. It had been well detailed and prepared for delivery. Hence the 5 rating. Well done Manny Service could be improved by the "business" department which seemed to be unable to explain questions pertaining to the extended warranty and simplify some of the jargon. They explained that I had to contact the service department to get an explanation and I should do a side by side comparison. Better service would have been for them to invite the service representative into the discussion. So I contacted the dealership in Calgary which is close to where I live. They answered all my questions in a friendly and kind way. I would have rated this area a 3.

Sara Crabb

I recently purchased my CLA and was dealing with Evan Magill-Schalko. He was a great help and did everything he possibly could to make the deal go smoothly which includes the surprise at the end. This kind of care and detail to ensure my happiness is what makes this dealership one step ahead and they truly show they care about their clients . I would recommend this dealership to anyone interested in buying a Benz and please ask to deal with Evan and he will do everything and anything to ensure you leave satisfied.

n nab

Poor helpless service. The tire pressure light came on my car, and I was told by the serviceman the car has to be left for the day (to adjust tire pressure!). No loaner car available and no shuttle to take me back at the time. I did not want to mess with warranty, or I would have taken it just to Canadian Tire. So I tried Weber MB next day, and it took Weber hardly 10 min to do the job. So I did not need to scramble someone to cover my absence at work, and lose a work day for David Morris tire pressure adjustment!!! In another occasion the car broke down and they had to replace a part. Again I was left without a loaner car for 1 week until the part arrived. Fortunately a friend had an old spare car to lend me so I could go to work. Otherwise, I have to go to multiple hospitals daily for work, and run to hospitals at nights when on-call, so the cab bills for a week of these multiple daily work trips would have been outrageous. If you are unemployed so you can check in at David Morris car service between 9-4 weekdays, and don't need a loaner car to run your job/life, or don't mind the cab bills, then David Morris will be just fine for you.

郭雨

Just get my first Mercedes Benz at this dealer. It give me very good experience and very good service. My sales person is Andy Sun, he is a nice guy, very gentleman!

Paul Prefontaine

My Wife and I recently purchased from MB E-West and we both agree that the experience was straight up stellar. We knew what we wanted and Dari was put to the test to deliver and he did just that. We are from out of town and had tight time lines. He and Derrick in the finance dept were able to meet them. Especially pleased with the willingness to go the extra mile for us on some special requests. Dari is a stand up guy, reads people well, and takes the time to get to know his customers. I usually try to avoid dealerships, but this guy sure made my time there fun...very well dressed too. (Great pants)

Warren Scott

I walked into Mercedes Benz Edmonton west sceptical and nervous from past buying experiences and had the pleasure of meet Prab.A completely stress free buying experience and next level customer service . He made my family and I feel as though this was not just another sale, but we were building a relationship with Mercedes Benz Edmonton West!!

Abd C

They took proper care for me. Arranged shipping, cleaned the car A-Z, responded quickly and dealing was super smooth. Thank you for this lovely experience

Yi Liu

I bought my car here last year, my sales rep got promoted so I had to go to a different person this year... if you want to spend half an hour waiting for them to find the car to go on a test drive this is the place for you. Same great dealership, but your experience will vary greatly depending on who helps you out.

Mad Leo

Bought out a leased Benz C300 and instead of pressuring me to buy something from them they honestly helped me walk through the process and their sales manager Ehab was so amazing I came back with my father and leased one for him. He hooked me up with Kevin in finance and sales person Alex was a real pleasure to deal with. Thank you all once again for everything!

Shuangyin Pang

Just traded in my G550 for a brand new S560, as always the whole process was very smooth and chearful. The sales Ben and Any Sun are very professional, and the managers Ehab and Brandan are very honest and helpful. Highly recommend, and I can't wait to pick up my SUV couple months later.

Fulya yilmazer

It’s was a smooth experience purchasing a Benz today. Thank you Prab Lotey, you were very patient and answered all our questions. I recommend anyone to go see Prab. Thanx for the great experience. Also would like to thank M.Lam in finance, thanks for explaining everything in detail. The time you walk in to Mercedes till the time you leave , you feel the positive energy and atmosphere they provide for customers, great customer service.

Ren W.

Austin was extremely polite, professional and made sure I was taken care of. Best service experience I've ever had from any dealership!

Nada Natsheh

This would be the fourth purchase with Mercedes, the first was at the west end, the second and third weren't. I had to return to 'home' when I realized there is no beating the service at this location. They go above and beyond. I met sales specialist Prab over a year ago and knew that when it was time for the next one, he is the person to see. They are quick and efficient, and think of every detail for you. There is no feeling like something is missing, all is taken care off and your needs come first. Thank you Prab Lotey Thank you Faye Tunke Thank you Jason Spicer When it is time for you to experience Mercedes, #SeeTheBestAtTheWest #OhThatRhymed

Chasel Qian

Nice dealer with full of patience and humour. Overall, Andy Lin Sun , Alex and Manager Ehab delivered nice services and good deal to customers.

Rich King

I previously owned a BMW SUV. But sadly I had to decide giving up BMW brand due to my very bad experience with the service department at Bavaria BMW dealer in Edmonton. Then I gave Mercedes Benz a try by purchasing two cars from Mercedes Benz Edmonton West dealership. I am glad I have found Mercedes Benz Edmonton West perfectly interpreted the honor of Mercedes Benz's reputation, especially the service department. I have mainly been dealing with service advisor Austin for my car service needs for the last few years. As a first line representative of the service department, Austin demonstrated excellent people skills and effective communication skills. I really appreciated his professionalism, knowledge, understanding and patient. His extreme customer care was beyond my expectation. I highly recommend Mercedes Benz Edmonton West dealership since they always stand behind their customers.

Patricia Toniotti

Prab was great, efficient and very professional during my vehicle purchase.

Jon Sigurdson

I just purchased my first Mercedes from these guys and the experience was fantastic! I visited several dealerships throughout Edmonton but none provided the same level of service. The prices are great, I ended up paying significantly less than I had expected. Extremely friendly and professional staff who go the extra mile to make sure you're happy. I will definitely be back for future purchases.

James Winters

Bought a used 2010 GLK 350 from this dealership a few years ago. within three months the transmission failed. they replaced it under warranty. Drove another 80,000 kms on vehicle and transmission went again. Googled this vehicle and realized this transmission is faulty and a lot of people are having the same trouble. I was three months past the warranty on the second transmission and Mercedes refused to cover the cost on a known problem. Although they came down on the original quote to repair the vehicle I was left paying thousands of dollars to fix this car and knowing that between 75000 to 80000 kms from now i will be replacing the transmission again. Mercedes does not stand behind their product. I also witnessed the service on my vehicle through the window and watched them blow out my air filter and put it back in instead of replacing, $800 bucks for an oil change. I'm done with this car and Mercedes period.

Ali Hadi

This review is long over due. I bought my Benz end of May with the help of Dari who is awesome and made the purchase a painless one. Dari and Andrew helped from start to end and i really enjoyed the experience. Highly recommend this dealership.

umer sheraz

I have been a customer for last 3 years and I must say every time I have walked into the dealership, I just don't wanna leave. Just bought an E-class and both Darham Taylor and Shelley went above and beyond. Found me the vehicle I wanted within two days, the whole process just took two hours. I was busy at work and got to the dealership late but they all were there waiting. Darham, especially stayed until I was able to get the car. Detailing folks had left for the day and I insisted to get the car since wanted to surprise the wife. Darham himself detailed the car and got it ready for me. I would strongly recommend connecting with him if you want a transparent, no pressure experience. Kudos to Mercedes Benz West.

Corey Scales

Just picked up my GT63 S; what an exquisite machine! Alex was top notch, reaching out to me 9 months after our first meeting to let me know what I wanted had come in. Great service! Hats off to Alex, Rob and Minh-Thu in Finance for making the deal as seamless as could be. Highly recommended!

Ali Aladdin

I recently bought a 2018 E 63s at West end Mercedes. Chuck was awesome with paying attention to my preferences and helping me find something suitable for my needs. I really appreciated his patience and professionalism. They also had my vehicle ready for pick up earlier than estimated. I definitely recommend this dealship, Ehab was a wonderful guy to deal with. He made everything easy for me. Thanks again

Marnie Villeneuve

Dari Mahfouz was incredibly accommodating - coming from out of province to buy a luxury car added challenges that he easily helped me overcome. He made it easy to check all of my boxes and found me exactly what I wanted. He then made sure it was on the lot and ready for me when I arrived. Dari was extremely thorough and detailed when taking me through all the extras on my car, ensuring I understood how things worked and all the upgrades. On the test drive Dari gave me enough time to get a real feel for my car and not once did I feel rushed. He was thorough, professional, friendly and accommodating at ever turn. I highly recommend that if you are buying a luxury Mercedes then Dari is the one to give you the luxury experience.

Karan Aujla

Had an excellent experience dealing with Mike Martin. He was super helpful and patient with all my queries and offered the best, unbiased advice to assist me in my search. For anyone looking for a vehicle at Mercedes West, I highly encourage them to chat with Mike in regards to their purchase and I am confident that he will treat you with the utmost professionalism and put his best foot forward without any issues.

Baraa Alwahsh

12/10 would recommend Ehab Work as a manager I actually felt confident about the whole process! It was by far the best experience I’ve ever had buying a vehicle, and the one year I went through 4 different ones. Thanks so much for helping me out Ehab!

David M

We tried purchasing a G-wagon several times for my wife with nothing but waits or headaches until we found one at MB Edmonton West (we are from Calgary) and met Dari who did an exceptional job of meeting or exceeding all our needs. We then met Derrick who also was wonderful with regards to warranty without any pressure tactics. Highly recommend MB Edmonton West, worth the 300km drive for us!

Kris Podolski

I live in Grande Prairie and received excellent service as I bought my C350 remotely. Chris, the sales associate, helped me get a feel for the car by creating custom videos for me. I was also able to do the credit application remotely. Kathy, the finance manager, took extra time out of her day to make sure my deal moved smoothly. I couldn't be happier with my experience. I highly recommend dealing with Edmonton West.

Pam A

My experiences has been excellent from the first time we walked into Mercedes Benz West Edmonton and promptly greeted by Andy Sun to our purchase a month later. Andy is also helpful with follow ups and quickly attends to my questions and requests weeks after our purchase. Mercedes Benz offered excellent financing rates so we decided to finance the vehicle and Kevin Ottahal seamlessly walked us through the process. I love my GLC300 and highly recommend Andy and Mercedes Benz West Edmonton.

Rebecca Edradan

My husband and I recently purchased a 2018 CLA250. Manny made an outstanding job of helping us get the car of our dream at a great price. He is very knowledgeable, helpful and attentive. He made it stress free and did not push us into making a decision. He gave us the best options. He and his team exceeded our expectations and made us feel like part of a family. It was hands down the best buying experience we’ve ever had. We are very happy with our purchase. I highly recommend Manny and team Mercedes Benz Edmonton West - overall score 10/10.

Jack O'Toole

We had a wonderful experience purchasing our new Mercedes at Mercedes-Benz Edmonton West. Salesman Dari Mahfouz was professional and friendly. He assisted us throughout the transaction. We so appreciated the attention to detail. Dari’s knowledge of the vehicle was extensive and he thoroughly explained all the new features. We love our new Mercedes! Thanks Dari! Jack & Rita O’Toole

jesse yeremy

I am not one to leave reviews about businesses normally, but with the service I received at Mercedes West End, I felt one was necessary. Dari helped me out, he was extremely knowledgeable and had answers to all my questions. Super positive experience at Mercedes west end!

Paul Ainsworth

My experience with dealing at Mercedes Benz Edmonton West from the start was one of nothing but enjoyable! I was connected with Dari,one of the young sales reps at the dealership! His friendly professional approach was awesome and our interaction was nothing but great! He was very helpful in all aspects and went above & beyond in helping me eventually purchase the Range Rover Sport SVR that the dealership had! Bear in mind we spent almost a week only speaking on the phone but once I visited the dealership he was a pleasure to deal with! A few days after I bought the RR he again went over and this time as there was a set of winter tires that went with the vehicke(he was unaware that they existed) but arranged to have them shipped to me in Calgary……….at no cost to me!!! I cannot recommend this young guy enough……deal with Dari and you will be a very happy buyer!!

Way

Sales manager Andy is awesome, smilely and patient. He introduced different trims. Very knowledgeable. Gave us the decent discount. I bought it via him.

TheBennifer88

Such an awesome shopping experience with Mercedes Benz West side! Since the day we walked in and greet by our sales person Parb and was introduced to their sales manager Yoshi, we knew we are going to leave there with our next vehicle! Prab, Yoshi and finance manger Derreck make the transaction fast and easy for us! They took our Porsche for trade in which is saving us a lot of headache dealing with Porsche Canada. We only been to Mercedes back and forth 3 times! And the third time we were there to pick up our new vehicle! This is how smooth the whole transaction was!! Thank you guys so much for being so nice to us and didn’t judge me by my appearance because I always go there after my morning workout and was still in my trashy gym clothes lol

F G

Great experience! Purchased my first AMG here (wagon!) and the process was pretty painless. Rollie's customer service is phenomenal, and he was able to answer any questions that I had (he really knows his products!). Very easy to deal with as well. Being a Lexus and Porsche customer, I can easily say that the sales side with Edmonton Mercedes West, at least with AMG, is definitely on par with my experiences with Lexus and Porsche. If I get another AMG in the future, I know where I'll be going!

Danielle Postma

I recently purchased a preowned vehicle through the Mercedes-Benz Edmonton West dealership, with the help of Dari. The service I was provided was efficient, professional, and personable. I am very happy with my experience!

songling wang

Just purchased new GLC300 From Andy Sun. We live south side close to the Mercedes Benz Heritage Valley. He is the reason we bought our new car from west side. The whole process and price are very enjoyable. Definitely recommend anyone interested in Mercedes Benz go to see him.

K Ch

It was an excellent service done by Dari and all other staffs! I got my 2018 CLA 250. I bought it through phone calls and text message with Dari who is so be patient and nice. He wanted to help me and He did. When I came to the Mercedes dealer to pick up my car, I felt I came home. All staffs are so friendly. AAA+++ service. Thanks all of you.

RJ Domville

I recently purchased a vehicle at Mercedes Benz Edmonton West. Ben and the team did a great job presenting details of the vehicle and were very professional. I drove from Calgary to Edmonton for the service and price. Appreciate the professionalism Ben, thank you.

Alex Mackie

Very enjoyable experience. All the staff were very helpful and knowledgeable, especially our Sales Person Dari Mahfouz who went the extra mile for us even after making a sale which a lot of Salespeople in my past experiences would not have done. Kathy and Gordon.

HAISSAM ABIFARAJ

I want to thank Dari Mahfouz at MB Edmonton West for his exceptional level of service and support. He helped make us feel comfortable from moment we entered the dealership ensuring all our questions were answered and our needs met leading to us purchasing a beautiful new AMG GLE Coupe. We love it and prefer it over our previous Range Rover. Kevin Ottahal helped us with the closing details and was also extremely personable and a pleasure to deal with. Highly recommended

murray spurr

Well where do I even begin with my experience here. First of all, my wife was online and she found THE car (2015 white GLK) she wanted, in West Edmonton at Mercedes. It was a fair price so we decided to inquire about it. We were dealing with Brian during the sales talks and while he started off well enough he got quite pushy and started pressuring us after ensuring once we had placed the deposit we could take our time. But this was THE car she wanted so we carried on, despite my gut instincts that this guy wasn't the guy we wanted to deal with. (Brian did pick me up at the airport so I will give him credit for that!) Next we dealt with Sheldon in finance, who was a nice helpful guy. I did the rest of my dealings through him, finalizing the sale. I flew to Edmonton from Regina at the end of November to pick up the car. Everything went smoothly at this visit, obviously I was purchasing a car! I drove the car back to Regina and on the way I noticed the brakes were squealing, concerning for a car with 25000 km on it. I called Mercedes West Edmonton to express my concerns about this. I spoke to Craig about this. Craig assured me the car brakes would be taken care of when we were in Edmonton over the Christmas break. So I booked the car in on December 27th. Now at this point (end of November) the brakes were soooooo squealing it was like I was driving an old cab. It was embarrassing to say the least, but I trusted in Craig's word that he would make sure that service would take care of me and my wife's car. Fast forward to December 27th and us taking the car in. While the lady in service we were dealing with, Tawnja, was great, everything fell apart. I went for a drive with the shop foreman (whose name I forget) and the excuses began for reasons why the brakes were squealing when stopping, mostly pointing to operator error. I put my foot on the brake and expect the car to stop silently, seems like a simple concept. Apparently not. At this point he also told me that he had NEVER heard of Mercedes doing anything for squealing brakes, as it is not a ware issue..say what? I am expected to roll around in a Benz with squealing brakes? Come on now..but I gave them the benefit of the doubt and told them I didn't want a bandaid fix but that they could try the brake clean route first. After a 20 minute drive..guess what?? The brakes were squealing!! So back the car went. My wife had a conversation on the phone with Craig and he had more excuses, not to mention a sh** attitude. She told him to get it fixed or keep it. He listened but had no real solution for us so she called Tawnja and TAWNJA went to bat for us. Her manager, Christian Ellison called Mercedes Canada (FINALLY) and they said replace the brakes. Imagine that? But the brakes were a special order (US BRAKES ONLY-the paperwork said) so we had to delay our trip back to SK by a day. My wife had a meeting with Christian to discuss our shock and dissatisfaction with the goings on around these brakes. She was shocked that excuses continued. An apology and a 'let us take care of you' is all we wanted and no one apologized, not even once. Even after Mercedes Canada agreed to fix it, the excuses continued! SHOCKED is an understatement for how we feel. Bottom line the dealer did not want to cover the cost of replacing the pads and rotors, even though they were faulty when they sold the car. Used or not, a car coming from a dealer that has been certified preowned needed to be in top shape. This car wasn't and I'll be damned if I was about to let a dealership get off the hook for that. In the end we did get the brakes fixed thanks to @mercedescanada, and as for Mercedes West Edmonton, they won't see us again. Christian assured me the President, Scott Held, knew all about the goings on around this car and any company that makes the customer feel as we did, won't be getting another penny from us. Shame on you Mercedes West Edmonton.

Robert Sedlak

I have recently bought a new AMG GTS from these guys, and the experience was nothing short of extraordinary. The team was professional, knowledgeable, and extremely helpful without being pushy or intrusive. I dealt mostly with Dharam Taylor and I would highly recommend him. Special thanks to Yoshi and Greg for making my purchase absolutely seamless, and assisting me in acquisition of this gorgeous machine.

Lynda Martin

We were very pleased with our experience buying our first Mercedes-Benz. Dari Mahouz was very accommodating. Wayne had some "deal-breakers' like the Run-Flat tires which simply would not have worked for us in the NWT and Dari worked hard to ensure they would be exchanged for what we need. He was professional, knowledgeable and open to what we asked for in order to purchase our car. The financing went smooth and we feel we were treated exceptionally well. We will certainly be back should we want to trade in this car in the next few years. We will recommend Mercedes-Benz Edmonton West to anyone, any time.

NSA

If you are thinking of buying a Mercedes in Edmonton, then MB West is the place to go. I have been in the market for a new luxury car for a while and have gone to most car dealerships in Edmonton. I have been to both MB dealerships in town (West and South) and the difference in costumer care is substantial, to say the least. At West location, i felt more welcomed. I mostly interacted with Shelley who is superb at what she does and clearly knows what she talks about. She went far and beyond what most sales people do. I never felt pressured. I also ran into the sales manager, Brandan, and he was very pleasant too. Overall, my experience at the sales department at Mercedes Benz West Edmonton is very positive! Cheers. Nawaf.

Jim Craig

From the moment my wife and I were greeted and taken for a test drive in a GLE350d by Chris Phan, then our time negotiating the trade in and purchase price with Craig Royer, following up with Kathy Lam in finance to final delivery and vehicle training conducted by Kali Dedels we were treated exceptionally well. Our shopping experience was pressure and hassle free and the professional team that we worked with went above and beyond any previous car purchase experience I'd ever had. I would highly recommend this team and I will certainly return to Mercedes-Benz Edmonton West.

Arthur Nam

I didn’t even want to leave a review, but after receiving 100 times better service from Lexus across the street, I wanted to share my experience. I Walked in looking for a car. Long story short, sales person showed me a E Class that was …

fan jinkai

Buy from Andy Lin, best sales no doubt! His best service is not only warm up the vehicle for us when we tested drive, but also professional with all details of the vehicle.

Abhishek Prakash

Manny Martinez was the reason I chose to buy my first Mercedes-Benz car from this dealership although I took a test drive from another location. He went above and beyond with every aspect and was super patient with our family. He even had my kids entertained while we sat with finance. I highly recommend the dealership and Manny as a sales person. Not only did Manny did everything to ensure I was happy, all the other staff I interacted with were very friendly and positive. My wife is very happy as she received even a bouquet ???? at her doorstep with a very heart warming note from team mercedes. THANKS for making shopping our first ever mercedes so memorable!

Gage Gorda

Prab is without a doubt the best person to handle your car buying process at Mercedes. He is kind, polite, and there for your purposes and nothing else. Would recommend to anyone looking at a Mercedes. Thank you, Prab — couldn’t be more satisfied with the choice, price and overall experience!!

Lexci Krahn

I bought a wee smart car here yesterday and from the second I walked in the door, I was delighted with the level of service I received. I certainly wasn't buying the most expensive or flashiest car, but Shan greeted me with enthusiasm and was attentive and considerate the entire time. Jason in financing went above and beyond to make sure I could get the car I wanted. He stayed late and was very patient with my lack of preparation. While I waited for paperwork to go through, I enjoyed water and offers of snacks from other folks on the floor. After a bit, I was offered another car to take a drive and go pick up some lunch while financing was completing my sale. What a treat to drive around in a comfortable luxury vehicle to pass some time! I went to return the plate they let me use for the night while I got my car registered and when I popped back in, Shan mentioned that he was aware that I left the lot the night before without a full tank of gas and insisted he get it topped up for me. He zipped out for a minute and sent me on my way in my rad new car with a full tank of gas on them! That kind of customer service is one of the little details that can make an experience remarkable. Mercedes-Benz Edmonton West was my first stop in my car shopping, and I didn't need to make another.

Mohamed Izzeddin

Had the most amazing experience dealing with Ehab representative . He was very understanding in terms of what we were looking for and also extremely helpful. He broke everything down for us step by step and did not make us feel pressured to make an immediate decision. We will definitely be doing all business with Ehab moving forward. A++

Taylor Brown

Great location and staff, I've had servicing done here for all of my Mercedes vehicles. Alex in particular was a huge help with all of my questions and was very kind, knowledgeable, and enthusiastic, and was more than capable of teaching even an old gearhead like me a thing or two I never knew before about these amazing cars. Keep up the good work!

Ryan D

Helped my mother in law purchase a car from this dealership and it was a fantastic experience on every level. Our salesman Dharam was amazing and answered all our questions to help us find the perfect car.

Romeo Eboremen

Mercedes Benz Edmonton West is definitely the right place to go for the vehicle of your choice . They have extra safety measures in place which I thought was very impressive . I would highly recommend Alex and Jason because of their level of professionalism, patience and vehicle knowledge.

Mark

Purchased a used vehicle this week, everyone was super helpful and professional. In particular Simon Serna was a pleasure to deal with and very knowledgeable about Mercedes vehicles, can definitely recommend Simon

Oran Mulholland

We just purchased our new vehicle from Mercedes-Benz Edmonton West today and wanted to share our experience. We dealt with Mark Ammar who was absolutely amazing to deal with, Mark was always available and on hand to answer any questions we had. The atmosphere in their showroom is very welcoming and relaxed. I would highly recommend these guys for your next vehicle purchase. You will not be disappointed. Oran

James Tomo

Having our car written off in a recent accident we decided to head to Mercedes-Benz Edmonton West. From the moment we arrived our preconceptions of "just another dealership" were immediately thrown out the window. We were kindly greeted by Manny who professionally walked us through our first Mercedes-Benz purchase. He, (together with the support of the team @ the Mercedes-Benz West location) never disappointed and went above and beyond to make sure that our first Mercedes-Benz purchase was "that extra special". My thanks to Manny and the staff of the Mercedes-Benz Edmonton West location for all the effort they have given us. We can't thank you guys enough!

SAMI ABU AL-OON

Had a fantastic experience at Mercedes-Benz Edmonton West! Right from awesome Salesmen Dari, to professional finance manager Derek. Made the whole process so quick and easy. I'm overly satisfied with my purchase, loving my certified GLC coupe. Great vehicle! Great service! Would buy from them again. Great job!

John Greer

DO NOT GO FOR SERVICE without comparing quotes. Quotes $450-500 for minor 75k service on Sprinter for MB dealership on south side and $850 by pretentious and arrogant fellow at West end. When I confirmed the differnce in quotes, he came back and said ok he would match. Well, try to rip off the customer and if caught back down strategy fit with the feel of the place. By the way, can get same service for $300-400 at a few of the independent MB authorized dealers in Edmonton (eg Pug Automotive).

Evan McLeod

Bryan McEvoy is the man! I have been dealing with him for some time in looking for a nice pre-owned unit. At no point has he every pressured me to buy and he has constantly been providing me updates with the new inventory coming in. Bryan is very professional and knowledgeable and I wouldn't recommend anyone else when it comes to the purchase of a new vehicle. Please go see him! You won't be disappointed!

Mark Gunderson

My dad purchased a previously owned vehicle from Rollie just before Christmas. It was the best buying experience that we have ever had. Rollie treated my dad with respect and honesty. We will definitely purchase from Rollie again. 5 Star Experience!

Carlo Maione

Mercedes Edmonton West is an awesome place to do business. I felt welcomed the minute I walked in! Very professional and friendly staff. I haven’t purchased a vehicle yet but I will definitely be coming back! I had the pleasure of meeting …

Ravneet Mehta

I had a great experience at Mercedes Benz with Alex. He was very attentive and patient. He let me test drive any model I was interested in, even though in the end I chose the one he showed me first. He was very willing to tailor the car choices to my needs and budget. He also allowed me lots of time to make my decision. I highly recommend Alex at Merecedes West!

Dee Baragar

Although my original internet inquiries went unnoticed, Dari called and made up for the lack of response. The staff at Mercedes West worked diligently to assist in helping me to purchase my car. The service overall was excellent. I arrived 2 hours in advance of my scheduled time and they pulled everything together quickly and efficiently. As this was an internet purchase, they assured I was satisfied with the car prior to signing. All my questions were answered and every little detail in the car was explained. Fully recommend this dealership.

Shamal Prasad

When looking for a vehicle. I purchased my first Mercedes Benz Had a really great Salesman Dari. He had answers too every difficult questions I had. Also he had good communications and professionalism, funny. West location the staff are really friendly and helpful

Curtis Roskewich

Excellent service! Dari was absolutely awesome and the experience was truly enjoyable. Definitely recommended and I will be doing business at this establishment of n the future!

Harlo B

Recently bought my first car from West End Mercedes. Dharam made the process easy and comfortable, without the typical pressured sales tactics. If you're looking for a new vehicle reach out to Dharam, you wont regret it!

Ahmad Alwahsh

I bought a few cars from Mercedes Edmonton West and by far best sales experience ever. Manager Ehab is fair in his dealings and keeps his word for anything that is promised verbally or written. Thank you to everyone, Mark, your also OKAY, joking your amazing!

Dave Dalziel

My wife and I bought a 2018 CLA250 and Dari Mahfouz was our salesman and we couldn't have had a Better experience! Dari is Very Professional and Very Articulate. Dari did a Fabulous job walking us through our purchase. We never felt any pressure from anyone including Minh-Thu Lam who walked us thru the service package we bought and the extended warranty we also purchased.This is our first Mercedes and we are Totally Impressed with Mercedes-Benz Edmonton West! Thank You Dari! Barb Loves her car!

Mike M

Great buying experience. I told the sales person (Alex Quinn) what I wanted, he kept an eye out for me, followed up promptly when something arrived, we took it for a drive and he showed me all the features. Worked me out a deal I was happy with, and made the purchase all on my time frame that worked for me. Finance office was also seamless to deal with.

Rob

This past week I visited the Mercedes-Benz Edmonton West dealership to inquire about a sports car they had in inventory and was met by the dealerships representative Dari Mahfouz. Dari provided outstanding service and his professional attitude in working with me deserves recognition. In my lifetime I have purchased many vehicles from a variety of dealerships and I can I can say that this ranks at the top of how accommodating Dari and the team at this impressive dealership were in insuring that I was fully satisfied. Well done Dari and if your are considering a vehicle you will well served to visit this dealership and Dari Mahfouz.

Elizabeth Erwin

Dharam Taylor is an absolute pleasure to work with at Mercedes Benz Edmonton West. He was professional, friendly, prompt and organized. This was my sixth Mercedes Benz purchase - I knew what I wanted and Dharam worked hard to get me the best trade in price. Buying a vehicle from Mercedes Benz is a positive experience, unlike any other dealer. Once you own a Mercedes Benz you'll always own one...the best or nothing! Go see the MB West team, Dharam Taylor in sales, Minh Thu Lam in finance and Darcy in delivery - I highly recommend them all! Super satisfied with the whole experience :)

Ervin Ariaee

Had an excellent experience purchasing a used C230 sedan. Ben was very knowledgeable and helped me get the best value for trading in my old vehicle. I also had the gas tank filled up for me before leaving the lot which was a nice surprise.

Yetty Ijams

Having been to various dealerships, this exceeded my expectations. My sales person - Mike - went far beyond the call of duty to ensure I had a great all round purchase experience. From the way he responded to my online way out of hours enquiry, to the welcome at the dealership and patiently listening to what I want and matching me with the perfect vehicle for me, I was an awesome experience all round. Thanks Mike!

Seth Scott

Worked with Simon Serna and Mike Martin on the purchase of a used vehicle and it was without a doubt the most positive experience we have ever had at a dealership. We purchased off brand but were still treated with professionalism and respect at every step of the process. Cannot say enough how nice it was to work with individuals (and the company as a whole) that operate with such high levels of customer service. Thanks again!

JENNIFER HUNTING

Great customer service and follow up for my first purchase. Dary was very knowledgeable about any vehicle I was interested in.

Eric Tsang

The sales Andy (Lin) Sun has really great service. He helped me get a really good deal for my new car. The whole dealership service is really effective.

Ray Paul

Purchased my first Mercedes here was very happy with my sales manager mike and salesman Alex they were great to do business with and got me rollin in a Mercedes now

Aaron Tabler

I have purchased many vehicles in my lifetime and hands down my experience at Mercedes Benz Edmonton - West was on another level. 5 stars doesn’t do this justice! All the staff are exceptionally nice and knowledgeable. The team went above and beyond, no concerns at all with the dealership or service! I definitely recommend stopping in and seeing Dharam or Alex and test driving one of their amazing vehicles!

Rob Hammond

Manny Martinez and the whole staff at this dealership is A+.We were first time Mercedes buyers and Manny took the time to explain and treated us excellent,as well as Jason Spicer and the finance people. I highly would recommend this dealer to everyone.Thanks again Manny.

Dania Belanger Giacomello

I’ve had the best experience possible purchasing my vehicle with this dealership! If you are looking to purchase a vehicle from them I recommend you ask for salesman Mark Ammar. Sweetest and most professional. He was always available for questions, checking up on me (even after the purchase), took the time to walk me through the vehicle. From my experience with Alex to the dealership itself I have nothing to complain about. The entire staff is friendly and ready to help. Thank-you again to the whole team and hopefully I’ll be back for another car soon!

Alpesh Desai

Great Service from start to finish. Shelley was able to keep me updated from when the vehicle was ordered to when it arrived to the dealer. (Even when it was on the boat, and in transit from Halifax.) Great dealership to work with.

pondgraham

I had the pleasure of working Bryan McEvoy in my new '17 Mercedes C43 and it was almost effortless to go through the process. He was definitely a team player and worked hard to get the sale. While I live in Calgary, I went to Edmonton to get my car because of how excellent the deal was conducted. 10 out of 10 will deal with them again when it's time for the SUV to be replaced as well!

Don Sather

I never imagined that purchasing a new car could be such a enjoyable experience. A casual curiosity visit lead to meeting Brandan, General Manager and a team of two Sales Managers Dari Mahfouz and Mark Ammar. There was a team effort to understand what was my desire and dream of possibilities. Multiple test drives helped definite a best choice. Never was a sale a priority. Very professional and caring attention to my curiosity lead me to willing give up my loved SLK350 for a new GLC43 AMG SUV. I fully recommend and commend the staff at the West Edmonton Mercedes Benz. DonS

Shawn Baker

Great dealership! Very warm and inviting. We bought our first Mercedes a couple weeks ago with the intention of buying a car. However, after talking with Dari, he recommended we take an suv out for a test drive and so glad we did, It was definitely more suitable for our family. Dari knew exactly what we were looking for, but never pressured us into buying anything. I’d highly recommend this dealership and Dari. This has been the best car buying experience we’ve had by far.

Kara Jebbink

Shout out to Ben Saleh and Rollie Poon from the Sales Department! My friend had dropped my apartment keys in the front grill my 2009 B200 while I was at work, thinking they could easily be fished out by popping the hood at the end of the day. Not the case! I drove to the dealership and arrived just after the Service department closed on a Saturday for the rest of the weekend. Ben and Rollie fished it out in the parking lot with a magnetic rod. Great service, thanks again!

Ousama Kabalan

Had a good first experience with them. Recommend Dari Mahfouz as a salesman. He came recommended by another customer and it felt like he took really good care of me.

marvin sotto

Picked up my 550 from Mike Martin on Christmas Eve. He was a pleasure to deal with, very honest and respectful. No sales tactics or pressuring! He answered all my questions and addressed any concerns I had. He genuinely wanted to help me find the right vehicle. Thanks again for all your hard work! Truly a wonderful buying experience at Mercedes-Benz Edmonton West!

Jason V

Hands down one of the best car buying experiences ever. Dari greeted us as soon as we walked in the door and within 30 minutes, he had the exact car i described ready for me. All of the staff here are knowledgeable, easy to talk to, and listen to the customers needs. As a first time buyer, they made me feel at ease with my decision and played no games. 5+ stars all day you guys are the best.

David MacLeod

We had an excellent experience purchasing our sprinter van from Craig Royer. We live 1000km away and initially did all the business by phone or email then face to face at the dealership. Craig made sure we ordered the correct options for a future conversion. The van arrived better than I expected. Some items I would have regretted not having the factory install however, Craig pointed us in the right direction. At the dealership, Craig went over all the functions and safety items on the van. I drove away with confidence. I would definitely by another vehicle from Craig again. The rest of the staff were extremely friendly. Thanks!

Barry Price

Just had a great experience with Dari at Mercedes-Benz west Edmonton they went above and beyond on service and a seamless purchase of our second Mercedes this year

Ashley Severson

We had an amazing experience! Kathy in finance helped us and was so quick and efficient! Réal was awesome to deal with! He made our experience buying a new vehicle a breeze! I normally don't like buying new vehicles because of the sales people are known to be a little pushy. It was NOTHING like that at Mercedes Benz West! The staff are so friendly and knowledgable! I will definitely be going back! Thank you again so much! I HIGHLY suggest checking this place out!

Arthur Michener

Fabulous experience thanks to Dari Mahfouz. He is professional and ambitious, returns calls immediately even on days off, very informative with no pressure whatsoever. Derrick Howard in finance was equally as effective with no pressure on any additional insurances but quite knowledgeable. Great experience and I highly recommend these gentlemen and the complete team, thanks Dari and team!

Dave S

I had a very good experience with Dharam Taylor at this dealership. He is very well-educated about his products, personable and honest. He didn't deploy those aggressive sales-people tactics. I will refer him and this dealership for sure!

Gary Peck

Have never posted a review but this dealership deserves one. We purchased our AMG C-43 over a year ago. From the initial purchase to the service everything has been seamless and done with professionalism and class. Staff are friendly and respectful. The service team is outstanding and care about your car. You can tell they take pride their dealership and in the Mercedes name. Well done. Gary and Toni

Chris Tremblay

While looking online I saw a used vehicle I was interested in, I ended up making an appt to see the vehicle and that's where I met Ben, I ended up looking at the vehicle and we went over financing options etc., upon thinking about it we decided to go another route, Ben and his team at Mercedes West were so professional and courteous they tried there best to get me and my young family into this vehicle and completely understood why it wouldn't work. The Service and Professionalism here is top notch and I will for sure buy my next new vehicle from Ben and the fantastic staff at Mercedes West. Thank You all. Much Appreciated.

Romel R

A friend of mine has just gone through hell and back to get her deposit refunded on a vehicle which this dealership had in progress of arrival. She had placed a deposit down on a new vehicle which ALMOST met their needs (it was Silver and not Black which was what they wanted). David Morris had told them that no Black models were unavailable. So, off they went. After being quoted horrific amounts of money for a set of winter wheels and tires ($7K+) they decided to get their own through a reputable tire franchise. David Morris then told them that they would not install the winter wheels and tires which they had purchased on their own because the wheels were aftermarket (confirmed fitment) and the tires were not "Mercedes Approved". Let me back up, one of the options that David Morris had quoted them on for winter tires, were also NOT Mercedes approved. So, they were willing to sell and install "non approved" winter tires but would not install non-approved tires which she had bought on her own. This dealership was willing to let my friend take delivery of a high performance vehicle, with full on summer tires as they refused to install the winter tires that she had purchased on her own. That is hands down, the absolute worst thing I've seen or heard of a dealership doing to a customer. The fact that it is WINTER right now and they were OK with them driving off the lot on summer tires, is just beyond comprehension. To put someone else's safety on the line just because they didn't want to spend 3 times the amount of money for tires from the dealership is inexcusable. The pressure David Morris put on her to try to scare her into buying wheels and tires from them was absurd and uncalled for. Once they decided not to proceed with the vehicle because they had found EXACTLY the model that they were looking for at another dealership, they proceeded to try and get their deposit refunded. David Morris told them that there were NO other Black models available yet a simple visit to another dealership proved that wrong. All deposits are refundable and especially in this case for the above mentioned reasons. After speaking with multiple "associates" and "managers" no one would get back to her. Finally they spoke with the "GM" of the dealership (which they had to drive to the dealership just to get a hold of anyone) at which point he did not want to give them their money back and literally laughed in their faces. Is all this worth $5000? To have treated 2 people so poorly and let them walk away without their deposit and willing to take their own action? No! Luckily he did give them their money back but not without a huge fight. Moral of the story is, this dealership is the worst I've ever heard of and has put me off even looking at the brand let alone going to their dealership. They do not convey the type of character for the level of vehicle that they are trying to sell. I had plans to check it out but not anymore. Do yourself a favor and don't even consider this dealership and check out the others in town.

Victor V

I just purchased a brand new 2019 GLE400 from this dealer. My salesman was Ben. I have never had such a favorable dealer experience. I have purchased many new vehicles in the past, dealt with the likes of Chevrolet, Dodge, Lexus, BMW. None have lived up to the customer experience I received from Mercedes Edmonton West. Every time I walked through the door I was pleasantly greeted by whoever happened to be nearby, and offered refreshments. My delivery was far more in depth than I wanted or needed being that I am a car guy and am well familiar with all the basic vehicle options. But I appreciate the effort to go the extra mile and ensure I knew everything there was to know about my new purchase. Also, Ben was very well informed on the brand and had obviously received brand specific training on their whole line up. In my experience, salesman are generally clueless about vehicles in general, let alone the specific vehicles they are attempting to represent. SO this was an appreciated aspect of dealing with Mercedes.

Info Edmonton SE

I recently had the pleasure of doing business with Vaughn at the Mercedes Benz West. I will say he changed my notion that Mercedes were too expensive for me to drive! I loved his genuine care to match the right vehicle to my needs. Thanks, Vaugh!

Bonnie Huybens

I recently worked with Marty Reimer on the purchase of my GLC43 AMG. It was the first time we met and my first time to buy through MB Edmonton West. Throughout the experience, Marty was pleasant, patient (and I did put him to the test), professional, and is an obvious AMG expert. He anticipated some of my questions and requests and that helped make the experience hassle-free. Marty obviously has a good working relationship with management and other departments as there was no hesitation in quickly addressing a few follow-up items on the vehicle. The environment at the dealership has been engineered to be inviting and everyone was a pleasure to deal with as I moved from stopping in for ‘just a look’ to closing the purchase. But it was Marty who applied the finishing touches to the deal. His sales experience showed; he instilled complete confidence in me and I would be happy to make a referral or to approach him again for future purchases. As a bonus, it was a fun experience and Marty did his best to ensure I got a fair deal. It might sound like a cliché, but I feel like a valued customer so am very happy I stopped in for 'just a look'. And, most importantly, I LOVE my new SUV!!

Kat Riley

I had an amazing experience with this dealership, from Dari the salesman to Minh-Thu in the finance department, these interactions exceeded my expectations. They were kind and non-pushy. I didn’t feel like a dollar sign to them at any point. In fact, they worked with me to get a price that i was comfortable with for my trade in. I would highly recommend them to my family and friends.

Tricia

Ok, you NEED to deal with a young man at this dealership named DARI (Pronounced Dairy) ????. The kicker of this review is that I didn't even end up buying a car from him BUT...I still bought a Mercedes ???????? (I'm from Saskatoon and was looking in the Prairie Provinces for a GLE450; there wasn't one available in Saskatoon at the start of my quest). Dari had a 2022 GLE350 I was going to purchase instead. He went above and beyond getting me a super sweet deal for my trade, a phenomenal price for the GLE I was going to purchase and was even willing to meet me in Lloydminster to swap vehicles. (I ended up buying a 2021 GLE450 that became available in Saskatoon) When I told Dari of my final choice, he was soooo supportive of my choice and still asked if there's anything he could do to win my business, he congratulated me on my purchase and asked for pictures of the GLE450 once I take possession. He is THE BEST sales guy I've ever dealt with. (I change vehicles every 3 years, so I've dealt with a lot of sales guys). ????

A S

This is the second brand new car that we bought at the west side Mercedes Benz location. Thank you Andy Yung, Robert Lam, Andrew Stennett, Mike Yassine and Brandan Hebert for making it the best car shopping experience in our life! I will recommend this location to everyone! Many thanks again !!!

Carl Saunders

Mercedes West where to begin. Honestly our very first experience was awful and very memorable and not in a good way and that was roughly 4 years ago. However we recently went back about 2 months ago and WOW. We were pleasantly greeted outside by Ben Saleh sales guy extraodinaire. Honestly Ben is a true professional and at the end of the day someone we would call a friend. Nothing is too much trouble, and Ben has been there to help with absolutely everything. We had a tire that was soft on the weekend and were unsure how to reset the warning in the computer after reinflating the tire, we sent Ben a text and within a few minutes he was on the phone explaining to us how to reset the computer problem solved. We also had the opportunity to meet the general manager Brandan while we were shopping for a new vehicle explained our previous views on the past management and sales staff and was pleasantly surprised in how Brandan dealt with our comments in regards to that. Jason who is one of the sales managers was also very helpful in getting us good value for our trade in and the final price for the vehicle that we bought. Kevin was our finance guy that we dealt with and again another exceptional part of the team at Mercedes West. Made all the paperwork and signing as painless as paperwork can be. Back to Ben, i know i'm repeating myself here but Ben is an amazing person and yes he is a salesperson but he is definitely a person long before he is a sales guy. He genuinely cares about the individual first and the sale as a secondary part of getting to know you the person and not how can I sell these people a car and just move onto the next sale. We were recently in at the dealership and he went over a few details in regards to the car again with us and then toured us through some areas of the dealership that we had never seen and that was really appreciated. Ben THANK YOU Last and definitely not least Christine is the amazing and friendliest of people you will ever have the pleasure of speaking too. Christine is the person that you will interact with a lot when you call Mercedes and every time we call and get Christine she makes our day and will make yours too I promise. She is and absolutely amazing, wonderful genuine person and Mercedes west is lucky to have her as their front line to their dealership. Thank you to all of you at Mercedes West for a great experience. Ben you are our friend and sales guy for some time to come I am sure Carl and Mel

Kiss T

I had a fantastic experience purchasing my CLA45 AMG at this dealership. The sales representative Dharam Taylor was very professional and he treated an over-the-phone deal as if I had an appointment with him at the dealership itself which is where my fifth star comes from as I know casual inquiries are not taken seriously by many dealerships. I am completely satisfied with the experience!

Jacey Soderberg

Working with Manny Martinez was an absolute pleasure, he's knowledgeable and extremely patient with all my questions. I highly recommend him and Mercedes West.

Michael Arthur

Picked up a 16” C300 from this location this weekend. Would definitely recommend seeing Dari if you planning on picking up anything from there. He was thorough about everything, and if you have the chance I would see Kevin in finance, stand up guy and doesn’t try to up sale anything and is very straight forward about it all.

Jag Mehta

I had a very good experience working with Dari Mahfouz. He had excellent product knowledge, was prompt with his responses, and displayed a high level of professionalism throughout the process. In particular, I appreciated how he followed up with any questions I had after I had purchased the vehicle. He recognized exactly what I wanted for a car and helped expedite the process to get me behind the wheel. I felt comfortable negotiating a price with him and his manager and was satisfied the overall result. I will be returning here in a few years for a new vehicle again. I highly recommend Dari and this dealership.

Monika Czort

Just bought a C400 from Mercedes Edmonton West and dealt with Ben Saleh . I couldn’t be happier with the customer service we received from him . Was very informative and helpful from the very minute we walked into the door to the day we got our keys . Def recommend him and will buy from him again

oye oyewunmi

My car purchase experience at this dealership was really frustrating with respect to delivery of purchased vehicle. I made a deposit for a vehicle I was told will be at the dealership within 2 to 4 weeks -that is the vehicle is on its way from the manufacturer location in US. The vehicle never arrived or delivered at the dealership close to 3 months after I made the deposit payment. The Sale Consultant /Sales Manager were coming up with various reasons why the car has not arrived such as delay issues with Transport Canada (repeated excuse whenever I request for update on the car), cannot provide ETA on the car because of transport canada, transport route issues ,changing dates, unavailability of parts by the manufacturer etc. I collected refund of my deposit (close to 3 months after deposit payment) when I felt I was being taken for a ride (latched on) by this dealership representatives. In addition, I considered the actions of this dealership reps not transparent , not upfront and unethical.

K. Simon

Absolutely fantastic customer service, I was quite undecided with what vehicle I wanted so we decided to visit Mercedes Benz West, Prab and Dharam always had a smile on their face and Prab ensured we were comfortable as he explained different types of vehicles to us. Ehab (Sales Manager) came to greet us with a smile and walked us through our options and went above and beyond what our expectations were, to this day I am so impressed with the “no pressure take your time and choose what works for you” approach. I respected the way it felt like we were part of the family and the team ensuring that we were taken care of, Ehab and Prab were definitely part of the reason we got a vehicle with the dealership. I cannot say enough good about Ehab and wanted to let the GM know what an asset Ehab is but he was done for the day so I figured might as well leave a review. Kevin and Faye in finance are also so amazing to work with. I am definitely a customer for life and will recommend to family and friends. Keep up the amazing work guys your customer service excellence is unparalleled!

Barry Kuefler

My experience was excellent - very knowledgeable lady's and very nice to deal with .yheough the whole process . From sales to the financial manager to the delivery specialist . 10 out of 10 . I have bought many vehicles over the years and this was by far the best I've ever had the pleasure of dealing with . Highly recommend this dealership

Nicole Spencer

Manny was amazing to deal with as was the whole team. He answered all our questions and made the buying process more than easy. After we took it home and of course had questions with all its features he responds in a timely manner and is super helpful. Best car buying experience ever and looking forward to in four years doing it again with manny.

Bolanle Oladunjoye

Dari made the transaction soo easy ,he really got my family a great deal ,we love our SUV so much ,thank you so Dari and remember , we will have an upgrade soon...cheers

Lacey Zoetekouw

I just happened to randomly drop in and on the lot was my dream car, the salesman Dari helped my dreams come true! Such friendly staff and very knowledgeable!

Alp E.

Do not purchase a so called "certified vehicle" from these clowns. It is highly likely that what you will be getting into a lemon. They will treat you well until you sign the papers and then you will be left alone dealing with a mess. Not worth the headache, there are better dealers out there. Edited to respond the owner rep: I had the vehicle for 4 months, it sat in the shop for over a month during that period of time. Because they did not have loaners all the time, i ended up renting a vehicle 3 times. I have over 50 pages of service records I collected over that period of time. You are claiming that you throughly inspected the vehicle but the MB dealership in Calgary has confirmed that you guys possibly did not look at this vehicle at all. Swapped the breaks, put new tires on and put it up for sale. Within the first month of ownership, i realized that the rear shocks were done, noises were coming from both front axles, the steering wheel was not heating and the tail lights were filling up with water after every single rain. 4 months after the purchase, it turns out that i possibly have a blown engine, the MB dealer in Calgary strongly recommended me to return the vehicle back to you. If this is your typical "certified" vehicle, good luck to all your "preowned" customers, i am sure they will be coming back, not to thank you, but to return their vehicles. You have not returned the GST, that is correct and i think that is simply a "crime". I don't have the time to take you guys to court, i am sure you know all the loop holes anyways and i am familiar with the legal system, pointless. All i can say is that hope you guys go belly up as soon as possible. Your dealership is a disgrace to this brand. Period.

Diane Dang

Manny was our sales guy and right off the bat, he was extremely helpful and understanding of our situation. He was able to get us the car we wanted and fought to get us a fair price on the car. Because we were coming in from out of town, he made sure to have everything done and ready for us before our appointment. The staff at Mercedes West were all so nice to work with and left us with a great impression, from the initial point of contact with Manny, to signing off on the paperwork with Minh-Thu. We’re both very happy! Tony & Diane

Rob King

Had a fairly pleasant experience at Mercedes Edmonton West!! Dealership overall had Avery good presentation as well as warm and courteous staff!! My sales rep Dari Mahfouz was very helpful and accommodating in our deal!! From check in to check out so to speak offering my son and I both drinks and something to eat while we waited! I would recommend him to local friends and family!! Cheers and thanks again Dari. Rob k

Rem

Very straight forward dealership. Typical back and forth on the deal but much faster than other places. Asked for all in price and there was no add-ons or surprises. Delivery paperwork was super efficient and some nice touches like picking up the registration and offering lunch while I waited.

David MacDonell

I live in Victoria, BC and purchased a 2014 GLK250 from MB Edmonton West. The deal was completed over the phone and I flew into Edmonton to pick up the vehicle. Initial impressions of the dealership were very good. The facility is bright and clean and the staff were very welcoming. Our salesperson, Bryan, took the time to explain the features of the vehicle and Jason Hill in the business office was fantastic at making sure the terms of the deal were set up properly. Jason was very personable and I would be more than willing, and would feel very comfortable, dealing with him again. The amenities of the dealership (bistro, coffee, etc) were top notch. I've never dealt with a dealership which made such effort so their customers would be comfortable. The breakfast sandwich we ordered was excellent and very welcome as we started out on our 11 hour drive back to Victoria. The vehicle was FANTASTIC. However, as we drove home it became apparent that the vehicle's alignment or wheel balance was not spot on. When I called the next day I spoke to Jordan Clarke, General Sales Manager, and he was also unbelievably helpful. Jordan advised that I should take the vehicle to the local MB dealer and MB Edmonton West would pick up the tab needed to make the GLK perfect. I've never owned a high end vehicle before, but my initial impression is that you get a lot of service and quality in purchasing a Mercedes Benz. Without reservation I would recommend Mercedes Benz Edmonton West as an excellent choice to deal with in the purchase of these incredible vehicles.

Lourens V.

I was extremely impressed by Prab’s professionalism, customer service and human touch. He was very helpful from initial contact through to delivery of my new vehicle. I changed my selection a few times during the process, and each time he responded with patience and a “we’ll make things work” attitude. The best experience I’ve ever had with auto sales! The customer experience also extended to my interactions with sales managers Yoshi and Ehab, and with Derrick and Minh-Thu in the business office, in addition to all the help I’ve had from Christian in service over the years. You are great representatives of the dealership and the Mercedes brand.

Abdi Nur

Wanted to share my experience with Mercedes West Edmonton. I have dealt with this dealership for years and have always gotten extra ordinary outstanding service. I recently purchased a car I had my eye on for quite some time. Manny was my sales associate. He was awesome, very down to earth, direct , knowledgeable of my needs and knew his product. Yoshi , sales manager also was very helpful in helping with the sale. Client relations is something that honestly made this sale. These guys really understand the importance of customer service as they take this a step above that. I honestly would continue to purchase with these individuals and would refer family friends and peers to them. Thanks, Abdi Nur

David Kim

From start to finish, I had a great time working with Rollie and Minh Tu at Mercedes-Benz Edmonton West. I would definitely recommend this dealership to anyone looking for a warm friendly buying experience. The professionalism and expertise of everyone in the dealership is definitely there, especially with Rollie and Minh Tu who helped me get into my first Mercedes! They gave me a warm welcome into the Mercedes family and I feel great to be a part of it!

Donovan Karisse

Very good friendly service as always. The process was very quick and headache free unlike other car buying experiences I have had in the past. From sales with Doug to finance I was very pleased and will continue buying my cars from Mercedes Edmonton West

nicole parisian

I cannot express the gratitude I have for the support I received from Jason and Alex. They both went above and beyond with every aspect. I highly recommend the dealership. Not only did Jason and Alex do everything to ensure I was happy, all the other staff I interacted with were very friendly and positive.

L Y

Super easy buying experience, great team of guys. kudos to Andy in sales, Quenten in Finance and Robert Lam, the sales manager! I love my new C63 coupe!

Nikki West

I loved working with this dealership! After having a terrible experience at another Edmonton dealership, it was nice to receive excellent service here! Dari made me feel super comfortable and confident. He gave me great information quickly and really helped me through every step of the process. I purchased remotely and they arranged delivery for me as well. I would definitely recommend this dealership to anyone in Alberta looking for a vehicle.

Adam H

Service has been excellent the entire two years I have been coming to Mercedes West Edmonton. They are attentive, knowledge and kind. The only complaint I would ever have is that they seem to always be very busy. The staff clearly give their best effort. Sales most definitely won me over this trip as I was set to go back to Lexus before I arrived. They took ownership for mistakes made by a previous employee. They addressed my concerns and made every effort possible to keep me happy.

Hoon Park

Mike Martin was my sales associate at this dealership and his help was very extensive when I was purchasing my first car. I cannot thank Mike enough for the aid he had given me since the first time I came to dealership. If anyone if is seeking to purchase a car here I would highly recommend Mike Martin for assistance as he goes above and beyond to suit your required needs.

ztunelover

Picked up my GLA45 AMG from them last november. Alex Quinn did a great job running me through the car. And I have been very pleased with how well it has performed so far. Recently moved to ontario and the car was flawless returning better mileage than I thought a car of this performance caliber could. The service staff was polite and courteous. I would absolutely recommend these guys. They have a good selection and are good ambassadors for the brand. I am very pleased overall with MB Canada

John Kertesz

My sales manager Bryan McEvoy gave me the opportunity to make a good deal , when I was purchising my ML350 Bluetec SUV Excellent in service,knowladge as a Sales Person. He was a helpfull ,easy dealing with. More over I ll recomend him to some friends or people I know. Who also planning to buy vehicle from MB Edmonton West. Sincerelly : John Kertesz Fort McMurray

Noha Hammoud

First of all I love Mercedes-Benz and at Edmonton West, they made our experience very enjoyable. Alex and everyone else there were very kind, welcoming and considerate. Great value for your dollar spent there. Everything is top of the line. Our new GLC 300 is amazing, and we really enjoying this ride! I would recommend Mercedes to anyone who is looking to ride in luxury. Thank you Mercedes-Benz Edmonton West!

Tim Markiw

Figuring out how to word this review was not easy. Everyone will say well of course you received great service you were looking at a $75,000 car. Well I can still honestly say that this dealership went above and beyond compared to my experiences at other brands of this caliber. I dealt mostly with Manny and Faye and I can say they were outstanding. Manny, the excellent salesperson who helped me chose the right car listened to me, like I was the one calling the shots. Without trying to upsell me or change my mind he found me what I was looking for. He listened when I said if this car is going to be X amount per month then I won’t waste your time or mine and I will leave now. When he put the first quote down it was better than I had imagined. I was waiting to see a huge payment and walk out the door. Well the payment on an AMG came in quite low with the discount Manny put on it, combined with the good resale value of the car and the decent lease rates offered by Mercedes. Similar priced cars of other makes were coming in hundreds of dollars higher per month and these other brands basically told me the price is the price, the rate is the rate and that is it. At that point I said if you will include this one other thing you have a deal. He went to the manager and came back accepting my offer. From there everything went to Faye who was amazing. She dealt with Mercedes financing and I. Somehow through our dealings she managed to get us a deal on the road hazard package and somehow managed to get the dealership to take an additional amount off the car. Faye really made this deal happen for us and made sure the payments stayed at a level I was happy with while keeping our car protected. Up to this point everything went smoother than anyone could ever hope for. I will tell you that had everything ended here this would have been the quintessentially perfect car buying experience; it is when something doesn’t go exactly as planned that people and companies are given their greatest opportunities to shine. That is exactly what this dealership did when during the delivery presentation the car had a very small issue and we were unable to take it with us. We were well taken care of and were not without an equally amazing car for the weekend, as well as many other things. Most importantly the situation was handled by a very sincerely apologetic group of staff members who truly cared. If you are in the market for Audis or BMWs do yourself a favor and come, check out a Mercedes at the Edmonton West location; where you get the luxury and style to back up the performance and a world class sales and support experience. Through our experience we were able to meet many genuine people who were doing everything they could to make our experience the best it could be. We would like to sincerely thank Manny, Faye, Darcy, Yoshi and Brandan for giving us an experience that we will truly cherish, for going above and beyond through the entire experience and really stepping up when something didn’t go exactly as planned.

Wesley Hung

I worked with Evan Magill-Schalko for months before I finally decided on my purchase. He was more than accommodating and made sure I had all the information I needed. Anything he didn't know, he was able to find out for me. Evan is very knowledgeable about his products and willing to go the extra mile to ensure customer satisfaction. I can't wait for the car to arrive.

Zhang Miao

Just picked up my second glc300 from The senior sales Andy Sun. I can say that he is the reason I purchased two vehicles from here. As my first one, he made sure I have the best deal and the best service from the dealership. If you buying a Mercedes Benz for sure MB Edmonton West is the dealership you want to buy from. Andy Sun, Sales Manager Rob and Finance manager Faye will make the whole process enjoy full .

Stevie Wonder

Great people at the service department. There was an issue that happened and the people at west Mercedes were quick to reach out to me and fix it. They went above and beyond to make sure my vehicle was fixed and made it convenient to do so. They even put procedures in place so it doesn't happen to anyone else. I'm extremely impressed with how they stepped up. Would definitely recommend this dealership.

James Bauer

Awesome dealership! Just got my second car from here and the experience was exactly how if should be: friendly, no pressure, professional and straightforward. Simon and Minh-Thu were very helpful and made the experience extraordinary. Jason should be proud of the team. Go buy a car from them! You will be impressed.

Kristian Edradan

Extraordinary customer service and experience provided from the team from the minute you walk in, in comparison to other dealerships such as BMW. Particularly, I must give praise where praise is due - Manny from the team was extremely helpful in providing me the necessary knowledge that was needed to help make an informative decision. Very hospitable, didn’t feel any pressure from the guy (I hate when people in the sales industry do this, particularly time constraints). And he puts a twist in the customer service where it feels very personable, which you don’t really see in the industry. Overall, 10/10 would recommend, Manny, and the Edmonton West team.

Kelly Cleaver

I have recently purchased an used 350 GLK. Mike was my sales representative and was extremely helpful in finalizing the transaction. I found both Mike and Mindh very helpful and accommodating. My experience to date has been excellent and I will recommend the dealership to any of my associates who my be in the market for a new vehicle. Thank you kindly

Andriy Marchyshyn

I have been dealing with MB Edmonton West (previously David Morris Fine cars) and I have never had a bad experience here. Even when I used to live on the other side of the city and 2 min from the other dealership, I always went out of my way to come to Mercedes Edmonton West. I would definitely recommend everyone at the dealership but mainly my go to guy Rollie Poon the Presidents Circle AMG Expert. Not only is he extremely knowledgeable able but he makes the whole purchasing experience is effortless. Definitely the place to go for quality service, amazing people, and no push and no stress car purchasing. They will always make time for you, and will understand what you want to get into. Hands down the place to go for a Mercedes or AMG.

Ian Roth

Mark and Jason found the perfect car - low km, perfect condition, rare package - put together a great deal, and happily took my trade that I was unable to sell privately. I would highly recommend this dealership. Honest and fair in all of our interactions and took the time to make it all happen on a used car. Could not be happier with the results!

alyssa bennett

I can’t say enough good words about this dealership! After having a terrible experience at another I came here and got the got The upmost best experience buying a new car. After speaking with kevin in finance over the phone, he got me the BEST price for the vehicle I already had and had the whole process done in not even two days. Bam I drove away in my brand new Mercedes! Even after all the papers were signed they STILL called later that day with an even better approval! The best costumer service never ends with these guys. If you want the most trust worthy, down to earth, easy, stress free experience of buying a reliable able car look no further than Mercedes Benz West! I am sure everyone there are fabulous but Kevin and salesman Andy are the best :)

brenda bacon

Dari and the staff at Mercedes-Benz Edmonton West gave us a very personalized service. The buying experience was enjoyable. Dari was very professional and gave us a lot of assistance and information with the purchase of our E300. Thank you.

Buck bex

Buying a car at this dealership was the best car buying experience i have ever had right from the internet sales manager Bryan as well as two great salesman Sonny and Tony. Tony did an awesome job at making sure we were comfortable and happy and did not presure us at all but even when finalizing the deal with loads of paperwork the Amazing finance lady Kathy made this experince painless and was the cherry on top of a great car buying experience.

MARCOS ANDRUSKO

It’s been an enjoyable and pleasant experience dealing with Dari from Mercedes Benz. He made the entire process of stress free and the most important thing for me was that he was honest and did not push me into making a decision. I would strongly recommend anyone who is in the market to buy a new car to make contact with him. The West Edmonton Mercedes Benz dealership is in my opinion the best in Edmonton when it comes to customer service.

Partners CGZBW

Imre & Angie - 2021 GLC43 AMG I thought I would share our most pleasant experience with our new vehicle acquisition. We had the pleases of working with Mark Gummer over the past several months as we finalized our selection for a new vehicle. Mark was extremely patient and supportive throughout the complete process as we compared BMW, Porsche, and Mercedes brands. I truly believe Mark’s professionalism and his desire to ensure our purchase experience was the best went a long way in our final selection in utilizing Mercedes Benz Edmonton West. My wife and I visited the dealership on a number of occasion to get the sense of how the dealership would react to our visits. I must admit that Mark was always attentive and very quick to address any questions we presented. I found that even after hours Mark always took the time to respond to our inquiries, not something I’ve experienced at our dealerships. I sense that Mark is quite an asset to the dealership as he understands how best to effectively communicate with buyers without having to employee high pressured sales tactics used by what I refer to as unprofessional car sales people. I have little to no time in dealing with sales professional who only see the sale and not the individual make the purchase.

Jibran Quraishi

Great experience. Ben from sales was very helpful and not pushy. Kevin from finance was more than accommodating with my needs and getting me approved for my vehicle.

Maryam Rezaeeaval

We had an excellent experience at Mercedes-Benz Edmonton West dealership not only because l found the car l wanted it , but also because they offer you a great customer service and great atmosphere. Our experience became more wonderful because of our great sale representative Mr. Prabhjodh Singh. He was very professional, knowledgeable.He spent quality time with me and my husband helping us to find our dream car.He is always available to answer your questions over the phone, text or email. His personality made the signing process so easy. I really recommend him to anyone visiting this dealership.

Matthew Gook

Annual vehicle service was once again a very poor experience. Timelines were missed as it took several hours longer than it should have, vehicle left dirty inside and out. We declined the offered carwash as it was several hours late already but since when is the carwash even an option after servicing? Only positive was the service advisor spotted an incorrect charge of an additional $150 on the bill before I paid. Clearly problems on the service side of this dealership so hopefully the one star will generate some positive improvements.

Lila Sleiman

If there was a zero stars, this place deserves it. Worst Service Experience EVER!! Took my vehicle in while still under warranty. Issue being the vehicle felt bouncy and unstable during the winter months. PAID for a wheel alignment that would “fix the problem”. Didn’t! 5 times later, problem still exists. This is also after fixing the rear shocks only. Car would sit at the dealership for days before hearing back from them (yes after phoning to ask about it numerous times). Zero feedback calls or care. Terrible service, won’t be getting any business from us ever!

Amanda Duval

This was my husband's and my first experience purchasing a luxury vehicle and we had the most wonderful experience with Manny at this dealership. He was a part of our journey from first inquiry to finally taking our new SUV home and went above and beyond to take care of us. Not only did he meet our needs and answer all our questions, he offered to stay beyond his working hours to accommodate our difficult schedules so we could visit the vehicle again. He's very approachable, kind, respectful, knowledgable and very quick to respond to our messages. He kept us well informed throughout the entire experience and continues to be of assistance to us (with any additional questions) after we've purchased the vehicle. Would absolutely recommend this location, and assistance from Manny, if you're in the market for a new vehicle!

Nonya Biddniss

I own an S Class. Less bad than Weber Mercedes (neither can be called good) but still bad service. They overcharge for service B (still less than Weber) & then try to rob you by claiming oil filters and air filters aren't included. Check your owner's manual it is! What did they think they were charging me $750 for? Service B is a full $100-150 cheaper in Calgary & Toronto and the service there is MUCH better. Definitely go to Calgary for your service B. Reward good honest service and treat yourself to a day trip it'll almost pay for itself with the savings. After arguing with them I got store credit. I tried to use the store credit to buy batteries for my keys. They claimed you can't use store credit on parts despite the fact I had it due to overcharging for parts! They tried playing the waiting game to make me go away. What a bunch of cheapskates, further aggregating a customer to save on a part that costs them next to nothing with money that they stole from me in the first place. An excellent salesman Evan saw that I was still waiting and helped me resolve my issue. If you have to do business with an Edmonton Mercedes dealership deal with him. We deserve better in this city & until people realize how crooked both Benz dealerships here are we won't get it.

dhruvisha patel

I went in expecting to purchase 2018 vehicle. I didn't even want to consider a 2019 vehicle thinking it was out of my price range. Dharam taylor took the time to give me all of my options and was never pushy. I ended up getting a brand new car 2019that I LOVE and can afford. He even took the time to make sure I knew how everything worked and got everything that we were looking for our new car. Customer service given by Dharam Taylor and Minh-Thu was beyond our expectations and was exceptional too. Thankyou Mercedes Benz and Dharam and Minh????????

Mark Buski

I have been looking for a CLK 63 for a couple of years and found one at this wonderful dealership. From the minute you enter the dealership you are surrounded by professionalism and caring people. Shelley Biermanski was incredible to deal with - she kept me informed along the way as there was another deal on the car which didn't go through and called me when the car was available again. Mike Martin and Minh-Thu Lam were very helpful as well during the sales process. There was one issue that happened with the car after the sale and the dealership dealt with it in a very professional manner. Victoria Fata in the service department has been great to deal with as well.

Tom Murray

The service here is the best. Mark Gummer, Minh-Thu Lam and the rest of the team really looked after us and made our car shopping far more pleasant than any other dealer I've ever been to. Nothing but class and professionalism from start to finish!

Rehana Khan

Dari and Andrew are amazing! We had a issue early on and both men stepped up and made are experience buying our first Mercedes wonderful. There finance team Mike and Faye we also very kind and courteous. Thank you Dari for your knowledge on your vehicles and treating us with respect , a real family feel.

Michelle Sillence

Dari is such a wonderful salesperson to deal with. He is very professional and helpful. He took care of all the questions I had and made sure that everything was perfect for me. I would highly recommend Dari to anyone. I will most definitely deal with Dari again in the future.

Brendan Gr

We were on the hunt for our second AMG when we came across the perfect vehicle at MB Edmonton West. Being from Calgary, I needed a salesperson in Edmonton I could trust to provide me with the correct information and who would go the extra mile to ensure all my questions were answered - Dari was the right salesman for the job. Not only was he upfront and honest about all the charges and fees - he was transparent with what he could and could not accommodate to ensure the deal was a success. Derrick in finance was equally knowledgeable, transparent and patient throughout the second half of the buying process. The staff at this dealership were professional, polite and very passionate about their jobs. Thank you MB Edmonton West for one of the easiest, pleasant and most straightforward vehicle transactions.

kirk cameron

The dealership is very clean and professional, I had a bunch of questions about Mercedes and Bryan Mcivroy help me out big time! He is definitely the guy to talk to at Mercedes Benz West! Father in law bought his car here and swears by it!

Abou Sakho

I bought a Mercedes GLE COUPE from this dealer and I did receive the best customer service specially from the seller Ben Saleh. He was very quick and always available to answer any of our questions. The car was delivered on time, and he made us a wonderful deal. I Would be very motivated to do business with this dealer again.

Ellen Kyei

Mercedes Benz Edmonton West is the easiest dealership I have worked with. we had the best experience to deal with such amazing team of professionals with an exceptional customer service. Dharam (Internet Sales Specialist) is fun, awesome, ,helpful, knowledgeable and a very great sales person . He was able to find us a vehicle that suited our needs. Dharam was efficient but also made sure that everything was covered at the best price in town and provided outstanding service throughout the process. That convinced us to go ahead and sign the necessary documents. Later on, my husband and I decided to go for a different vehicle bigger than the GLA. Dharam was available even after hours to answers any questions and was willing to do everything he could to make us happy. Finally, we agreed that we were going to keep the GLA. Derrick & Minh, the financial managers offered a great service and helped with the financial process very quick and was able to secure ownership of our vehicle two days after the purchase. We are completely pleased with our new vehicle and highly recommend Dharam and M-B West Edmonton Dealership. Simply the Best! Kind Regards.

Leon JACKSON

I (Brenda) bought a C series vehicle from Rollie (Roland) Poon at Mercedes Edmonton West. It was the best buying experience a person can ask for. Zero pressure. Before driving away all options on the vehicle were explained and performed. My comfort level and knowledge of the vehicle was at an extremely high level for a new owner. When I came back for services I was treated with the utmost respect and top notch service from the department. Previously a BMW owner I will remain a loyal customer to Rollie at Mercedes Edmonton West. Special thanks again to Rollie, Yoshi and the service department.

KET

Today I went in to the Mercedes Benz dealership and wanted to check out the GLS SUV. You would probably expect a 5 stars customer services from the sales associate right? Think again... Our sales representative Ben was very unfriendly and rude to us... At first he greeted us and showed us around, explained the functions of the SUV and addressed all my concerns... He offered me a coffee then when we were instructed to sit down by his table for the pricing. He asked us cash or finance right away...I asked nicely we would like to know the price of the SUV before we make any decisions, and is there any room for negotiation... He laughed at me and stated "there will be absolutely no discount as everyone wants it... the suv sell his own.." then his attitude completely change to the worst... raised his voice at us " Are you here to buy or just shop around?" We were completely shocked by his tone... my partner and i were staring at each other. wondering what is going on here? Ben continued " there will be 5000 dollars deposit just in case you want to export the car" We were confused what is the 5000 dollars deposit? export??? what export? We told him this is for our personal usage, could you please price it out. He left his desk and ignored us for like 10 to 15 mins. Finally he came back with the pricing paper, THROW it across the desk to us (not joking), didn't bother to explain the pricing at all. My partner asked what is the secure package for 799 dollars, he simply opened a drawer, grabbed a piece of paper, THROW it across the desk again. He did not bother to explain anything ( not exaggerating), ignored us and playing with his cellphone. While we were looking at the price sheet, Ben suddenly asked me how long have i stay in Canada? I was surprised by his question, thinking how is this relevant for me buying a SUV, but I do not want to cause a scene in public, so I still replied him nicely. He continuously asked me where i come from. At this point, we knew he did not ask those questions out of being friendly as his tone was obviously not nice. are you being racist? Because i am chinese immigrate? We decided to take my business else where as we were not being treated fairly. Ben did not stand up to see us go, did not say goodbye or offer any handshakes, did not give us his name card. We end up going to Lexus instead, and actually put down a deposit as well... so glad to be treated with respect... people there knows how to deal with customers. I suggest you do the same. Updated : talked to Sales manager Andrew and General Manager Brandan seperately. They both were very apologetic for what happened to us. I appreciated their call and tried to offer a solution to make me feel better.

ashutosh garga

I purchased a 2015 ML350 from Dari back in October 2018. Dari's honest, no pressure sales approach was very refreshing. He was also extremely helpful in contacting me for months after the purchase to ensure our expectations of the vehicle were met. Dari's professionalism and willingness to provide upfront financing information made the experience very enjoyable. I highly recommend Dari to others!

Greg Wells

Talk about no pressure sales!! I met with Tony Pullishy (internet sales) about trading in my car for a new benz, and this guy was beyond helpful and very knowledgeable about what I had and what I could get. He gave me all the information I needed to make an informed decision, and not once did I ever feel rushed or pressured into making a decision! Tony understood my family and I's needs with a vehicle, and we couldn't be happier with what we got! If you are looking to buy a new car, I highly suggest you go and see Tony....you won't be disappointed!! I got a great deal, and will be following Tony wherever he goes for my car buying needs.

Francesca Bombini

I recently purchased a brand new 2020 C300 and I am so happy that I went to Mercedes-Benz Edmonton West! I had the pleasure of meeting Alex Quinn, Ehab Oweida, and Brandan Herbert. They helped me find a car that was the right fit for me. They were very knowledgeable, easy to talk to, and answered any questions or concerns that I had. I then met Faye Tunke and Kevin Ottahal in Finance. They were very easy going and made the finance process go smoothly. I have never experienced this level of service at a car dealership. Mercedes-Benz Edmonton West has a great team of people that will go all the way to ensure you are a happy customer. I will be going back to purchase another car from them in the future and will recommend my family and friends to do the same. Thank you!

Greg Findlay

Recently purchased a new vehicle from Mercedes-Benz Edmonton West (David Morris Fine Cars). Most pleasant car purchase experience I've had. Evan Magill-Schalko helped us with our purchase. Evan was very courteous and helpful while we were looking/test driving, followed-up and we've stayed in touch. I would say that we developed a relationship more than conducted business. All to say, a very positive experience. I would return to this business for future purchases and would recommend Evan and Mercedes-Benz Edmonton West to anyone looking for a luxury automobile.

Jiaqi Yuan

After knowing Andy Lin Sun for years, many of people around bought cars from him. Finally this time I bought a used car from Andy Lin Sun and the GSM Rob. The whole process was very professional and smooth. Definitely will refer more people to see cars from them.

Sahil M

Service experience here was amazing. My advisor Tony was very helpful and he did a great job making sure he took care of me and my vehicle. I would definitely recommend working with him next time you take your Mercedes vehicle in for servicing.

Alan Shi

Had a horrible experience deal with Sales Manager Jason. We are going to purchase a GLS and dealt with Sales Simon at beginning which was pretty helpful showed me the car and working on the quote. After get the quote went back home talked with wife and we would like to looking for room to knock down some of extra charges which we don't need. The quote we got from the dealership has a mandatory protection package for $ 4,698 and a winter tire package for $ 7,999. I thought as customer we have the right to choose which package suitable for family, but with this case is not. Jason told me they are the mandatory packages have to be with the vehicle which make No Sense at all. Anyway, I asked Simon sales, I was looking for 6K price get knock down with all the mandatory package. Simon told me he would talk with management team that possible to get 2K down. A few minutes later, Simon texted me that he would get 2K down on final price, thats it. I started to see dealership willing to move toward to get a deal done which only have 4K gap way from my target. I talked with my sales Simon that I am going to see him discuss more on person. After I arrived to the dealership, here is all the fun starts. Simon said, he is no longer able to get 2K drop done, only able to drop 1k down. Wow, drama begins. Then, i asked whether we could switch the the $ 7,999 Winter tire package to a cheap package. Simon came back with $ 6,999 PPM (Prepaid Maintenance package. Funny part is the final price is only 1K less than the original one. its that should be a 2K drop anyway with 1k down from earlier plus another 1k from the cheaper package. I ask Simon why our commitment of 2K less gone with my time from home to the dealership, Simon answered he talked with Sales Manager Jason, Jason didn't approve it. Wow,, then i asked to talk to Jason, Jason gave the impression and pressure, there is no such 2K, its a poplar model, here is the final deal, sign it or walk away, we have a lot customers interested in this vehicle, if you don't want it, walk away from it . such so unprofessional Sales. Never had that type of customer experience in Canada, I am the one to spend 140k on a car, feel like i have to buy right now with his attitude. I told Jason that I am interested to purchase this vehicle just need work on the numbers a bit more. Then, I asked Jason why our commitment of 2K less gone again, Jason answered me with it is how it is, dealership has the right to set standard and keep the standard they want. Does the Owner know how his sales manager performs represent the owner doing his business? Hopefully, owner didn't aware how Jason preformed so poorly with Benz customers on his behalf. That could hurt your Benz fans a lot. Jason offered me 142,986 and I counter offered him 141, he stayed his offer asked to sign or walk way. I make a final offer of 142K at the end, he said I am waste his time, with only 1K gap way from the final deal. I am sure with all the mandatory charges and 14K dealer option charge along with $ 9,999 PDI charge, dealer makes multiple 1K. I was so impressed with his attitude and walked away. I just wanna share my experience with every other Benz fans, stay away from this guy or this Dealership if Jason still works there.

Feleisha Hackett

Hands down the best car purchasing experience I've had. Mark Ammar was extremely patient (as I was so indecisive), professional, and accommodating. I was on a tight schedule and had to leave mid-way through my appointment however, Mark ensured everything was taken care of while I left to attend another appointment and within hours, my car was ready! If you are ever car shopping @ Mercedes Benz Edmonton West, I highly recommend Mark as your guy, he will definitely cater to all of your needs :)

Marlene Smiley

The best part of dropping your vehicle off to be serviced is being welcomed and assisted by Victoria. She has always made my experience a pleasant one. She is very quick to accommodate any of my needs whilst upholding great customer service. She truly tries her best to make you happy and comfortable by interacting with you throughout the day making sure to answer all of your questions. She is extremely polite, professional, and her attitude towards work is a winner’s one. She is very knowledgeable in her department so your time spent waiting there is never long. I will be a life long customer because of her. The entire service department is so kind and hard working. I also dealt with Jay Reyes who is the detail supervisor. He also has amazing customer service. He is prompt when answering emails and was extremely friendly and outgoing over the phone. I had rock chips and scratches on my GLE that I wanted fixed before winter and when I picked up my vehicle today I couldn’t believe how fantastic and brand new everything looked. I had no regrets. Thank you so much.

Paul P

Great experience all around! Dari made sure I got everything I wanted. I’m very happy with my new car. And I appreciate the great service. Even a month after I bought the car I still feel like a valued customer. Dari is still very happy to answer questions and make sure I’m completely happy.

Yssa Barakat

Manny was incredible!! Thank you so much for all your help. You made it so easy, and you were so patient, kind and answered all my questions. My first merce, and I wouldn’t want to deal with anyone else but you! Thank you! Recommending my family and friends to you directly!

TheFearless FWord

The only word that I can think of that would fully explain the level of expertise, engagement, communication, honesty, integrity, classy service, welcoming atmosphere would be “AMAZING” I was a domestic car consumer for many years and after receiving the VIP treatment the Mercedes Benz provides to all it’s possible clients and long term clients-I was sold and was instantly convinced I was in good hands. The entire team that served me were incredibly diplomatic and skilled. I’d like to give a special shout out to my sales representative “Alex” this representative deserves an award for the amount of knowledge he bestows upon all of his clients not to mention how patient and passionate he is about giving top notch service - if you need an honest knowledgeable professional he is your guy!!! Thank you guys so much- I love my new vehicle !!!!

Gurbinder singh Gill

I am surprised that I have to change me review about this dealership in couple months. They does not stay on there words . I have problem with my new GLC 300 I bought couple months ago and now the dealership is saying this is Mercedes canada 's problem and you can contact them on 1-800 number .I did not buy the vehicle from Mercedes canada I bought from this location . If you are thinking to buys new GLC 300 do not buy with the intelligent cruise control technology , that is totally fraud it does not work at all . I think they should stop selling any Mercedes vehicle with this technology until they find the solution for this problem .

Ying Xie

Dari Mahfouz is very professional and helpful. I had a such a wonderful purchasing experience with my new 2020 SUV. Ordering to pick up is very smooth. Dari helped me went though all the new cool features of my new vehicle. I love it!

Hala Chadi

Had the most amazing time buying my car. The sales staff are so knowledgeable, helpful, not pushy at all. They did everything they could to help make my car buying experience relaxing and not stressful at all. will be going back there for sure for all my cars.

Hoshang Zadran

I purchased a 2015 Mercedes-Benz c400 private and took it to Edmonton West for a pre-purchase inspection which was around $420. I clearly explained to Mikayla the rep to make sure everything is checked shocks, suspension, brakes etc. the previous seller had done service A at Heritage Benz few months prior and they said brakes are 6mm on front and 4mm in rear. He was ready to discount me the cost of new brakes before even taking it to inspection. But he said lets wait and see what Edmonton West says so I agreed. Edmonton West did the inspection and mentioned 8mm front and 6mm rear and doesn't need to be changed. There story was different than Heritage Mercedes. anyways so we believed these guys and there mechanics and the seller did not budget on the reimbursement of the brakes as they didn't need to be changed. I talked to Mikayla the after they performed the inspection and she said EVERYTHING looks perfect (shocks, suspension, brakes, etc) so I buy the vehicle..drove it down to Calgary and when I got home I noticed the rear side was sagging, I didn't make of it and said ill check the next day and sure enough it was still sagging. Long story short I had to take it in the Mercedes in Calgary and they found the rear strut was gone and needed to be replaced, the gas cover motor needed changing, the trunk button would not work on the car.( whole bunch of software needed updating) When I called and complained to Mercedes Edmonton West, that HOW can there mechanic pass all the inspections and yet miss something so big like a AIR SHOCK going bad? there answer to me was "well sir the car is still under warranty, so you can take it to any Benz in Calgary and they will fix it". OK I understand that but what if I didn't have any warranty left on my car and I had to pay out of my pocket for a new air strut and few other things they missed? that is easy over $2000 repairs. I am also not convinced they were accurate on the brake measure either, I had a terrible experience with Mercedes Benz Edmonton West. $420 of inspection and I was left to take time off work in Calgary and go take it in the dealerships multiple times to fix issues that THEY should have figured out! Bruce the service manager brushed me off and they did not take any responsibility that there technician messed up and he would not refund back the $420 for a terrible inspection job. I am not sure how good there sales side is but I would not recommend service of this dealership to anyone as once they get your money, they don't care about you anymore!

Terence Arthur

Mercedes-Benz Edmonton West is an incredible dealership. I have purchased three cars there, one certified pre-owned and two new AMG C43s (got the wagon recently, sedan previously), and the experience has been first class each time. I purchased my first vehicle from Minh-Thu Lam, and she found the perfect vehicle for my taste and budget. The vehicle operated by and large without any issues, but where I had issues, the service department was top notch and made sure they took care of things under warranty at lightning speeds. They recommended optional repairs and maintenance and never proceeded without my go ahead. Considering the quality of the work the service department does here, I would say the price charged measures as fair. When I was in a position to move up to a new vehicle, Ben Saleh, a salesperson at the dealer, called me personally and asked if we could chat in order to get me a vehicle under warranty, given the age and mileage I had put on my used vehicle. He and his sales manager gave me a very fair value for my trade in used vehicle and facilitated my comfortable and seamless transition to my new vehicle. All of this occurred when I had zero intentions of buying a new vehicle, which is impressive as I never reached out for a purchase. The dealership reached out, found me a beautiful car, and then immediately crunched 4 payment plans to try and make the purchase work for my personal financial position. They were willing to wait for me to decide and even responded to an email I sent from work late at night to confirm my purchase. The experience carried over into my most recent vehicle purchase, where I was treated very attentively despite the dealership being very busy with customers during a sales event. The service and rental department are exceptional as well. Specifically, I found Mikayla, Austin and Kien to be extremely professional and very attentive, making sure that I was comfortable with all elements of the servicing experience and kept in the loop on the progress of my vehicles service at all times. All in all, I would give this dealership a five star rating because they are not just exceptional: they are friendly, cordial, available and truly do an honourable service to the Mercedes-Benz buying experience that you should expect from a luxury car dealer. Do yourself a favour and shop here if you are serious about buying a car. You might be surprised what you can manage to get into. The best or nothing indeed. Excellent work!

Kirsten Spek

Just wanted to leave a quick review about how wonderful my experience was with Mercedes Edmonton West! Being 6 hours away the team was able to have the deal done before I even hit the road to drive to Edmonton. They were so accommodating and Rèal made sure to be ready and waiting for my Dad who was checking the vehicle out on my behalf. Once arriving I was offered refreshments and had the pleasure of waiting in their comfortable lounge area while Faye finished up with her previous client. Rèal had a huge bow on the Range Rover waiting for me which made me feel like a million bucks. I felt SO special, first class service all the way with these guys! Huge thanks to the staff there for helping me get into my dream "mom mobile". Rèal and his team made it happen quick and were great to deal with. If you need help getting into a your dream vehicle Rèal is your guy, he went above and beyond with customer service. Thanks again, from one very happy LandRover owner!

Heather Anderson.lygyi

First time Mercedes buyer and I cannot say enough good things about my experience. Rollie is not only the best sales guy in the business but a beautiful human being!! Aaron from the business office made me comfortable and was so flexible and quick to relpy to any of my questions. Lead all with great leadership from Sheldon the manager. Thank you I couldnt be happier with my new GLK 250 Bluetec

Veronica “Veronica.” MacDonald

Nothing but great service when buying my new GLA250 from the best person in sales, Dari Mahfouz. He made the process of buying a new vehicle fun, easy and got me everything that I could have wanted with the help of Derrick Howard in Finance. I appreciate all their kindness and knowledge to make the process as painful as possible and I will recommend them to anyone and everyone!

Anthony Chamoun

Wow. What an experience. Not like any other dealer experience I have had. Start to finish I was welcomed and felt like I was dealing with friends of years! Nothing close to a sales scenario. Vaughn in sales engaged with conversation regarding my daily life and my needs in a vehicle as well as asked questions about myself. You could tel it was genuine and not a gimmick. The GSM Brandan was extremely knowledgeable on every aspect from parts and service to warantee and vehicle specs. They helped me get my dream car for the price I wanted and made it effortless. In finance Minh-Thu was very personable and made it quick and easy to go through paper work while properly offering and explaining the value in the protection packages and services they offer. I recommend everyone go for the ceramic coat! 5 star experience and I will absolutely buy my next vehicle here! All star team.

Colan Tookey

My friend and I went into West end Mercedes Benz the other day and spoke to Tony. Although my friend didn't end up purchasing just yet we left with a ton of knowledge about all suvs that Mercedes offers as well as unbiased competition comparison facts. Tony took us on a few test drives with the M and G class suv's. Overall a great experience and the next time in the market I will definitely be going to see Tony.

David Gader

I wish to share my great experience purchasing a vehicle from Darham Taylor and staff at Mercedes-Benz West in Edmonton. I had the opportunity about two years ago to rent a GLA-250 for about a month while my Boxter was in for repairs. I really enjoyed the experience of driving this great little crossover — I loved its handling, great looks and fuel economy. It was always in my mind that I would like to check one out to purchase when the time was right. Subsequently, I visited Darham at the dealership several times and he showed me many models. He was very patient and followed up on each visit. I found the rest of the staff very friendly, always being greeted with a smile and offer of coffee. When it came time to get more serious, Darham took the time to find me just the right car. Negotiations on the selling price was handled very professionally, I never felt pressured and we struck a deal I was very happy with. Faye in the finance department was very helpful and efficient with the paperwork and registration. In the end, I drove off as a pleased owner of a beautiful read GLA 250 and have been very happy with it. I highly recommend Mercedes-Benz West dealership in Edmonton. I highly recommend Mr. Taylor as a sales consultant.

David Lee

My wife and I had the most amazing and wonderful experience at MB West Edmonton dealership. It took Dari Mahfouz (Internet Sales Manager) and me over a month and half to find a perfect vehicle for my anniversary gift for my wife, and Dari has been with us every step of the way from the very beginning of the journey. Dari is genuine, caring, diligent, and focus-driven, and he has been incredibly patient with us during the entire process by answering all the questions in meticulous detail. Dari has shown us what true professionalism and service excellence is about by taking client care to the next level of excellence for us. Everyone at MB West Edmonton, Dari, Mike (Sales Manager) and Faye (Finance Manager) welcomed us as a MB family and we really did receive VVIP treatment throughout the entire researching, purchasing, financing, and post purchasing processes in a most open, transparent and respectful manner, and we just felt so comfortable and at home. We felt so warm in our hearts and we are so grateful to Dari for anticipating our needs before we even knew what we needed, and he went above and beyond to ensure that all the items in our wish list are all checked off and that we are fully satisfied with the vehicle. Dari ensured that he followed up with us after the orientation of our wonderful new vehicle to make sure that all our questions are answered – even the most ridiculous ones! Dari and MB West Edmonton with glad heart took the time to find a most wonderful surprise MB gift for my wife to help us celebrate our anniversary and to brighten her day!! I know that Dari will take care of all his clients, one client at a time, and he will always be focus driven towards ceaselessly working to help his clients. We will surely go back to Dari and MB West Edmonton, every 3 to 4 years over and over again as this is the best luxury vehicle dealership for us in Edmonton! I highly recommend Dari and MB West Edmonton to anyone searching for a great MB vehicle with an exceptional VIP services. It surely has been an unforgettable experience for us, thanks to Dari, Mike and Faye!!!

Tim L

very terrible customer service. I made payment for preorder. After three month when car arrived , they forced me buy three years regular service package with car, otherwise they refuse sell to me. finally they returned my deposit. I still keep the preorder deposit paperwork when I made $ 5000 CAD deposit. I think they sold the car to other customer before I pick up . it is shame.

philip starkman

I tried to buy a Mercedes Benz gle and my salesman draham really worked hard to get the sale done but unfortunately. We were to far a part. He was very honest and worked really hard to get a deal. I would have loved to buy the gle but such as life. Draham was great. He made the experience great. Best of luck in the new yr.

Ted Tarrant

I contacted Mercedes Benz West yesterday to schedule an appointment for an A service and was quoted a price of $625+ for the service. Needless to say I was shocked at the price as I have never paid more than ~$300 for an A service at other dealerships. When I questioned the high price, I was told the service included a 2 1/2 hour 'mechanical inspection'. According to the Mercedes Benz website and my service manual, an A service consists of the following: 1. Synthetic Motor Oil Replacement 2. Oil Filter Replacement 3. Fluid Level Checks & Corrections 4. Tire Inflation Check & Correction 5. Brake Component Inspection 6. Reset Maintenance Counter No mention of any 2 1/2 hour mechanical inspection. It appears to me that Mercedes Benz West is trying to gouge customers by performing an unnecessary 'inspection' as part an A service. Terrible way to treat MB customers! If I could give you zero stars, I would.

Rod Neys

I recently purchased an AMG GTS from Mercedes Edmonton West. My salesman, Manny Martinez, was outstanding. He went above and beyond in addressing my many inquiries and ensuring I was completely satisfied. In over 40 years of purchasing vehicles, this was my best experience. Highly recommend Manny and the team.

Jim Bennett

Thank you Alex for a positive experience buying our new GLA. You helped, you explained, you walked us through the procedure . A special guy who is interested in his clients & went out of his way to make sure we were happy.

Dave Pavelich

Bryan McEvoy has been keeping me up to date regarding a very specific pre owned vehicle. Though we have yet to find it he constantly is throwing options my way. I am confident as soon as we find the right vehicle I will be buying my vehicle from Bryan. Make sure you ask to speak to him next time you are at Mercedes Benz Edmonton west!

J C

I was there at the dealership a couple of times recently to test drive and finalize the deal. The sales person, Andy Sun, was very helpful and professional, however the manager was very rude and condescending when discussing the pricing. The negotiation is always part of a vehicle purchase process, I would assume a car sales person to appreciate the purpose of the process, especially it is widely practice. it is ok if you let your customer know the deal is final, however it is NOT ok to be rude and aggresive to your customers. The manager, Yoshi, was very loud and his body language was intimidating. I am very certain many people saw and heard him raising his voice, pointing his finger at me while leaning forward. The action was threatening and bullying. If it is not because someone stop him, he would become louder and more aggresive in his tones and gestures. If a car sales manager could not handle a simple negotiation professionally, he is not fit for the job. Needless to say we are taking our purchase somewhere else.

Peter Matanaj

My family and I have taken our cars here for service over the past couple years with service advisor Austin and we have been met with excellent service each and every time. The communication from drop off to pickup is superb. Any issues or needs that arose with our cars were always explained in a simple and thorough manner. The cars were always returned in perfect condition.

Trish Tieulie

Recently I made my second Mercedes-Benz purchase. My sales person was Marty Reimer. He is very pleasant to deal with, he is knowledgeable and helpful and continues to be so beyond the sales experience. Everything was taken care of …

Will Conte

Westend Mercedes Was very accommodating with our needs the minute we walked through the door. “Alex” our sales representative was more then willing to deal with us and give us the best options available. His sense of humour made us feel at ease. Total experience was exceptional and we are totally enjoying our new car. Thanks again Alex and Yoshi (Manager) and the rest of the team for a great experience. I would recommend this dealership to anyone looking for a new Benz!! Conte Family.

Candice Grace

Listen if you are not buying a car from Dari, you are not buying from the right place ! ???? This was one of the best customer service experiences I have had. The whole team jumped on getting me what I needed and did it efficiently. From the first point of communication to the closing of the deal. Dari made sure to walk me through my new purchase to make sure I understood all the new gadgets as I just made a pretty big upgrade and was past closing to do so and not once did I feel rushed. Thank you Mercedes Benz West and Dari for a great experience, I will be sure to spread the word… and I’ll be back for my G wagon some day ????????

Terry Heinrichs

Just got our first Mercedes Benz. I have always bought North American cars, and still like them too......but the entire sales experience at MB Edmonton West was awesome. A superior product, and fantastic people. Drove away after taking delivery feeling like they really care about their customer. Thanks!

Rod Noseworthy

2019-10 I saw the vehicle I was interested in on line and as a result I telephoned Mercedes Benz Edmonton West and asked to speak with a Manager. I was transferred to Rob LAM (Sales Manager) and in every aspect of my interaction from that point on was treated in a respectful and honest manner by Alex QUINN (Sales) and Faye TUNKE (Financial Services Manager). Rob is a total professional, articulate and fair in all his dealings with me. I can honestly say that my overall past impressions of many in the motor vehicle industry has been sometimes less than stellar but Rob has restored my faith in the fact that you should not judge everybody by the same standards. He met the high bar of exceptional in every respect. After we made a deal on the phone Rob had Alex interact with me in all other aspects of my purchase of a very nice 2014 MB ES350 Cabriolet which I flew out to drive back to my home. Alex was exceptional in that he looked after every minute detail that I could possibly have asked for from the time he picked my up at the airport to drive back to the dealership to a follow up call he made to me a week after I got home. Well done Alex. Part of the interaction at the dealership involved the customary visit to the Finance Dept for payment and explanation of options regarding warranty/service etc. Faye was also very professional and fully explained important options to me which I truly appreciated. Thanks Faye. I would be totally remiss if I did not give a very positive 5 star shout out to the dealership detailing area for the excellent, professional job they did on the entire vehicle. It looked as brand new as a 2014 model with 19,000 plus km on it possibly could. Great job by all involved. I am hopeful that if I experience any difficulty going forward with this vehicle which I intend to summer drive only that MB Edmonton West will treat me in the manner to which I am now accustomed. THANKS TO EVERYBODY.

KS K

Rollie is the best sales associate I have ever dealt with. He is an absolute gentleman, truly treats you like family. I bought my first Mercedes from Mercedes Edmonton west and couldn’t be happier. Fantastic dealership. Highly recommend.

Rrocheleau

Réal was my sales man and I enjoyed the best car buying experience of my life. The product is second to none and it's the people that make the difference!!! Réal when outta his way to put me in the car I wanted and did done amazing work to keep me where I wanted to be. I'm happy to say that he's made me a customer for life!!!! Thanks a ton Réal Binnet (hope I spelled it right) and all the staff at Mercedes-Benz Edmonton West

Jay Chou

I went to this mercedes with the intention to gather some more info with a friend who was thinking of trading in his mercedes. After waiting 20+ mins to get attended to we were passed off to an " Internet sales manager" Real, which then continued to waste our time and did not provide any relevant info for the trade. Please avoid Real and this dealership if your wishing to receive proper service. As a Lexus owner I might be biased but Lexus is 100x better in every way from the moment you step in the door.

Douglas Wilkinson

The staff was absolutely amazing the sale stuff for the vehicle side of things greeted me with Friendly Smiles and handshakes I was there for service work he went beyond expectations that got from other dealerships I can't say enough good things regarding the service staff and young lady at AMG I will recommend highly to anybody that ask me questions regarding it. I wondered in the day before without an appointment and they accommodated me the next day. My service work done on my Sprinter van and I was on my way absolutely wonderful.

Andreea Marinache

Shout out to the most caring and wonderful salesman Kanwal!! He went above and beyond for me, helped me out on his day off which really made me happy to have purchased my beautiful vehicle from him. A big thanks to all the other employees who were only genuine and kind to me. Highly recommend this dealership to whoever needs a new or used vehicle they are amazing.

Samuel Gallego

Awesome experience with Dari. Just bought the GLE 53 AMG and has alot of featured, which he spent his valuable time to go through all of them very carefully and help me set up even the Mercedes app. Absolutely professional, lined up to Mercedes quality. Thanks Dari.

Kevin Liu

A month or so ago we went looking at a new model we were very interested in purchasing and after 15-ish miutes on the lot, an Asian sales with last name Ma or Mah or something similar approached us. He said hi and ask what are we were up to (looking at vehicles obviously?). After we explained we are interested in this new model and we took our X (car model) to service around here, so we came have a look. He then suddenly (and weirdly) starting to, and repeatedly, suggest us that used vehicle is over that side and we should take a look there even after we repeatedly mentioning we are interested in this new model. And the last straw was when he questioned us in a very weird tone asking "Then, why are you here?" The whole conversation took less than 10 minutes and we felt very uncomfortable and left. We then gone to buy the vehicle at Heritage Valley Mercedes (we received very very exceptional experience there) that very afternoon instead.

Xiaoqi Feng

Thank you very much Mercedes-Benz, let me get the car that suits me. GLC300 This car is very comfortable to drive and has my favorite Chinese system. Thank you, intimate butler Mr.Sun And your service.

Scott Borowsky

Great experience buying our new Mercedes. Brian our salesman, Scott the sales manager and Faye in finance were very friendly and professional. Truly got the red carpet experience. We will be back and would recommend anyone looking to buy a new or used car to this dealership. Thx Scott and Sam.

Maher Tawachi

This is the worst dealership I've ever been to in my life. Not once since buying my car have I had one good service appointment. They lied to me about the tires on my car, refused to replace them after lying, forgot to book my service appointment, and TWICE forgot to book me a loaner car. I will NEVER buy from this dealership again. I'm done with Mercedes. I will buy my next 130k car from Audi or bmw where they treat their customers with DIGNITY AND RESPECT. David Morris is a complete disgrace to the Mercedes brand. I have contacted the BBB, AMVIC, and Mercedes Canada head offices about this.

Sunil Maradiya

We just bought our first Mercedes at Edmonton West, and had the absolute pleasure of working with Prab Lotey. He was thoughtful, understanding, made the whole experience pressure free and a true pleasure. He took the time to explain everything I need to know about all features of the car before and after the purchase of my car. The quality of service was there and I couldn't be more happy to refer my family and friends his way. Thank you Prab!

Niv Khorrami

5++++++ FOR REVIEWS!!!!! I have never been so IMPRESSED with a car dealership!!!! The staff at Mercedes Benz Edmonton West are truly AMAZING and really work hard to make sure you are happy with everything. I would like to specially mention Yoshi and Dharam, both of whom have been EXCEPTIONAL in making sure that my wife and I have our needs met. They were both very enthusiastic, patient and attentive and worked very hard to get the deal done. I am so glad that Yoshi and Dharam are at the dealership and look forward to buying my next car at Mercedes Benz Edmonton West! THANK YOU!!!

Carmen Koble

We had an amazing experience buying our car from Mercedes Benz Edmonton West. Our sales person Minh-Thu Lam was super helpful and knowledgable. Minh-Thu went out of her way to make sure we were happy and satisfied with everything. Our car is in perfect condition, looked like it was brand new when we picked it up. Gave us a step by step on all the functions in the car. Minh-Thu and Mercedes Benz make you feel like your family. Highly recommend this dealership to everyone!

Rad Kosciolek

It was a pleasure to buy our Mercedes from here. No pressure tactics. Rollie was extremely helpful through the whole buying experience. I will definitely be back when it’s time to upgrade the car in a couple of years.

Anne Kenyon

Manny Martinez, Mercedes West Edmonton Sales, is a remarkable asset to this shop. He is experienced, knowledgeable, friendly and has a sense of humour. Pride in work ethic is written all over this young man. Great team effort from Manny, Faye and Yoshi as well as the guys behind the curtains who turned out a beautiful car. Thank you to all who were involved in my 6th MB purchase. Love the “feel” of this dealership. Five star doesn’t begin to describe!!

J P

I purchased my SVU from these guys two years ago. I traded my old SVU in and bought it right out. I later found out that the sales guy that sold me that SVU lied straight to my face about my trade in. I recently had an issue with my SUV, not only did the service department FAIL to meet my expectations, I have zero interest in addressing this further. As I seen there were no other options, I went some where else and got it fixed at a reputable place that was honest and for half the cost. By the way, I noticed that all your 1 star ratings and complaints circle around your service department and ridiculous shop charges. Am I the only one that noticed this trend. Shame on you Mercedes-Benz West. Also noticed that the response from owner is mainly towards the positive customer feedback and little to no response to customer complaints or criticism...just pointing out the facts. Poor way to operate a business

barber the

We bought a 2017 Mercedes Glc 43 AMG back in May for 67,800 $$ and it’s Fun suv to drive but due to changes at work we decided to sell it, Then we brought it here to Mercedes Benz Edmonton west to get an appraisal for how much we can get for Glc then the sales manager Ehab or ihab came to talk to us and rudely offered us to buy it for 48,000!!! Wow that’s a big time ripoff and not just that he was trying so hard to stop us from leaving saying that’s the best price we gonna find anywhere in the city then after leaving with disappointment for how much these cars depreciation is bad Not knowing at the time that we where getting ripped off but shortly after we went to south side Mercedes at heritage valley for second appraisal, only to find out the complete opposite experience , they came back with price of 60,000 !!!!!! dollars and they Bought it from us thank god we walked away from the so calls him self sales manager at and there scam at the west Mercedes. SHAME ON YOU Trust me people take your hard working money to a better place like the south side Mercedes Sunny is the guy to see

Gita Chir

Best experience I have had buying a car. We drove up to Edmonton from Calgary to purchase our gla 250 from this dealership. Prior to our visit, Dari has been communicating with us and getting us posted about the car. When we got to the dealership, our car was already outside waiting for us- all fresh! Dari is the best person that we have dealt with ever. Unfortunately I can only give them a 5stat rating it would definitely be a 10 out of 5. Just a great feel from the entire dealership. Would definitely recommend to buy from these guys.

John Eshenko

John I am normally asked to write a review for a company or an individual that provides a service. This time, I am initiating one, because the experience was outstanding. On Christmas Eve, at 3:55 pm. I decided to drop into Mercedes Benz Edmonton West for a quick look at some vehicles. My wife and I were thinking of buying a new car and I was just driving by and saw the lights still on. Everyone was happy and joyful because they were going home for a break and to celebrating Christmas) at that time, I didn’t know the closing time was 4:00 pm, of course, it was Christmas Eve. I’m sure the last thing they wanted to see was another customer. However, some of them gave me that look but were afraid to approach me. I totally understand because I would have wanted to go home too. Well, except for one fellow, who came across the showroom and kindly approached me and said, “How can I help you”. I apologized for my timing and told him I just wanted to take a quick look, but he said he was fine staying with me. The car salesman, (Manny Martinez) made me feel so comfortable that I returned with my wife the next opening day after Christmas and bought a new Mercedes. Manny was extremely polite, answered all of the questions, patiently and made us feel trustworthy towards him, that we were getting a good car with excellent service and care. All the individuals with whom we interacted with Minh Thu (financial advisor), Tech Instructor, the Service Manager and Part’s Manager (my apologies I’ve forgotten their names) were extremely helpful. My hat goes off to all of you! What a great dealership! And above all, THANK YOU Manny Martinez... for your kind, caring and trustworthy attention! Mercedes Benz Edmonton West is very lucky to have you! Best regards, John

Adel Abdulhafid

I was very happy this time with Mercedes Edmonton west, especially with Mr Alex Quinn, he was every nice guy and had long time with me to go over all the options and explained all thing about the car. Also Mr Ehab was very helpful and he given me a good deal. i can not say enough to explained my good experiences with Mercedes west this time Thank you Alex and Ehab

Cristian P

RE: Service Department. I was hesitant about going through the dealership to perform a last minute tire swap thinking they were going to over charge and take a long time but I was wrong. Took my CLA 45 in today around lunch time and they were able to get it done promptly within a couple of hours. Although they were busy and had a large volume of cars to service, they did not neglect the service aspect and even washed my car. Due to the good customer service I will be back in the future if I ever need any quick work done on the car.

Amy Hensel

I recently purchased a car from the Mercedes Benz West dealership. I wanted to leave a review for the amazing service! I highly recommend anyone to see Prab, from start to finish it was impeccable. I want you to know what a great employee you have. Everyone else was great as well. Thank you again! See you in the future.

Drazena G

Our experience of buying a vehicle here was beyond our expectations thanks to sales person Dari M. This young man was great, professional and helped us get what we wanted. I would recommend anyone who is thinking of buying vehicle here to ask for his assistance. Thank you Dari!

Kristina Craig

From start to finish, the sales and finance team did an amazing job to facilitate the trade in and subsequent purchase of our new vehicle. Andy was a breath of fresh air while helping us find what best suited our needs. He was so knowledgeable on all vehicles and just a pleasure to be around! I have to mention Ehad, the sales manager, and Faye, the financial service manager, who exceeded our expectations and did everything they could to make our purchase at Mercedes Benz as smooth as possible. I would highly recommend the whole team at Mercedes Benz West Edmonton, you won’t be disappointed!

Sunny Chau

This is the worst service experience ever coming from a Mercedes dealership and my family has dealt with most of the luxury car brands for almost two decades! We booked a service appointment about 3 weeks ago, requested and was promised a loaner vehicle. When we got there we were told by the service advisor that there was never a request for a loaner thus none available. He wasn't apologetic and kind of implied that we forgot to book one. He didn't even try to find a solution other than offering a one way shuttle to work. He said there was no one available to pick us up after 5 to retrieve our car and we'd have to find our own transportation there. I have unfortunately encountered similar problems before with other dealers but they all tried hard to offer satisfactory solutions and appeared to care for their customers. We are totally disappointed! All the excellent work of your sales team is for nothing if after sales service is terrible

Claudia Oboniye

Great people. I especially like Brandon the sales manager and Vaughn one of the sales associates. My vehicle was factory ordered and it arrived long before the ETA and it had all the special touches I asked for. Always very responsive to emails, texts, etc. They made me feel very special. Great job guys! I look forward to having the same experience with the service department.

Kyle Godina

Our family is so happy with the customer service received from your dealership the minute we walked in the door until the time we left with our new vehicle. Huge thank you to Minh and Kathy for providing us with top notch professionalism, knowledge and care. The attention to detail did not go unnoticed! Thanks again! Tamara and Irvin Godina

Colin Shillabeer

We traded in my wife's B200 for a newer B250 at this dealership recently. Our old B200 had been outfitted with a remote starter system and it was equally important to us that the new B250 be capable of having an after-market remote starter system added. At the time of the purchase, we clearly stated that we need to be able to add a remote starter to this vehicle and this was confirmed by the sales person, Shan, and by others we spoke to at the dealership. We were even advised where to take the vehicle to have the system installed and the actual person to talk to at the installer. As we purchased the vehicle in the summer, we did not take the vehicle in to have the remote starter installed until early winter but where then shocked to find out that the installer recommended by the dealership cannot actually install a system on a B250. We then spent a long period searching first throughout Canada and then later throughout the U.S. trying to find a remote starter system that would work on this vehicle. When we had no success, we went back to our salesperson who offered to look into the situation but later advised that their technicians and advisors actually don't even recommend installing a remote system on this vehicle. We would never have purchased this vehicle in the first place had we known that it was not possible to install a remote starter system on later model B series cars. The primary reason why we did proceed with the purchase was because we were clearly led to believe by the dealership that this would not be a problem. Even more frustrating from a purchaser's point of view is the fact that our salesperson now appears to be actively avoiding us and will not respond to us. Obviously there is very little interest in maintaining us as a customer of this dealership?

Brent Stevens

Don't we purchase high end vehicles and take them to the dealership so we get exceptional customer service? This experience makes me wonder why i would ever own two. Went in to simply get another key for my one of my cars and it turned out to be the worst experience I have ever had. First of all it took 15 minutes of service people looking at me and not helping me and then I had to ask someone to help me. The they had no idea about my appointment which I had booked 2 weeks prior. Next the girl said my key fab re-configuration would take then entire day. No idea why this was, but I accepted it. When I sent my granddaughter to pick up my car they would not give it to her. She had to wait 15 minutes for help, then they guy helping her forgot about her and she had to go and ask someone else for the car. She proceed to wait another 20 minutes for them to come back to her to tell her they would not release my car to her. I had sent her with my credit card to pay for it. The service guy said he wouldn't give it to her because the registration is under my companies name, even though my own personal name was on the appointment for the car. So after another 15 mins I had to speak to the guy on the phone and he wanted me to provide proof that I owned my company! Needless to say i wan not happy at all at this point. So an hour later my grand daughter pays for the service and was given the car with the old key. They would not give her the new key and said I had to come pick up the new key. So ho w does this make sense; she pays for the service with my credit card and then they wont give her the key but give her the vehicle worth thousands of dollars??? Now I have to take time out of my regular 6 day / week work week to go and get the new key for a vehicle which will be in my driveway.

Nisreen Lahalih

I bought E53 convertible Great dealership! And I don't say that lightly, I know most have a bad reputation. These guys are fantastic, are always willing to help, and keep the expenses to a minimum. From sales to service, all the reps are top-notch...but a special shout out to Ehab, he's never let me down!

Vince

Great experience with Dari M at Mercedes-Benz Edmonton West. Found the pre-owned vehicle I wanted in great shape at a fair price with excellent customer service and attention-to-detail. Dari M was friendly, accommodating, understanding and efficient. He helped me and my family in a time of need and I will never be sufficiently grateful. I highly recommend the Mercedes-Benz Edmonton West dealership because of my experience with Dari M.

Ben Ram

Recently purchased a vehicle from David Morris and had a wonderful experience. Our Sales agent Dharam Taylor made us feel like family and he was so helpful and honest. Loved the experience and will defintely be purchasing our second vehicle from them :)

andrew Taylor

I just bought a 2017 C300 4matic from MB Edmonton West. I have been coming here for parts many as of previous Mercedes I owned. Andrew in parts is a great and same with the rest of the parts staff. I have called many times pricing out parts. The service department is great too. I will be honest here with older models that don't have warranty. I understand that dealer is the last place you'd want to go. But sometimes you just gotta. Then you know the job was done right. This was my first time dealing with the sales staff. As I had a 09 C300 4matic bought elsewhere that broke down. So MB Edmonton west it went. I was asked if I wanted to trade in. I said no the first time but had a look at what was on the lot. I called up Ben to come see the car. My experience was great. Ben was a joy to deal with same with Kevin and Faye. They only asked and the car sold itself. That's what the best of the best does.

Robin Fleming

I have to say Dharam made my first buying experience for a Mercedes Benz really awesome.... I had a few disappointing experiences in the beginning but Dharam took over and went above and beyond for me.... Since my Glc 300 coupe wasn’t available off the lot I had to order it and through out the waiting time for arrival from the factory he would check in with me letting me know when it was on it way.... he’s really personable and knowledgeable and had a comfortable personality I enjoyed the experience I will highly recommend him to my friends and family. Thank u so much Dharam

Stef Schiedon

Been impressed with the service team for many year. This time the sales team stepped up. Dharam was a great sales person to deal with. He is very knowledgeable about the the brand and a please do to deal with. Thanks Dharam, I would recommend you to all future MB buyers.

Riham K

We had the absolute best experience at Mercedes-Benz West Edmonton . Let me tell you, their customer service beats all the other places we shopped at in Edmonton. They are so kind, polite and very welcoming … Our salesman Prab & sales manager Jason helped us with everything we needed, answered all our questions and weren’t pushy at all. Derrick at finance helped us with a smooth purchase too. They are honestly the best team & you won’t regret walking in there. Thank you guys so much “Prab, Jason, & Derrick” for everything. We absolutely love our new Mercedes-Benz GLC. ~Riham .K & Karrim. K~

anas saleh

They have the worst service I’ve ever encountered. I leased a brand new car back in November, which had problems with the heating system from the get go. I returned it to them and they kept it for 2 months (throughout the cold weather) not knowing what the problem was. After that they returned it to me and said there was nothing wrong with the car (at this time the weather got better). I asked for a new car, since the heating problem persisted, but the service manger insisted that there was nothing wrong with the vehicle (even though the sales manger agreed with me and also thought that I should get a new car). After complaining to Mercedes Canada, who said they have no control over the dealership and can’t help me whatsoever, I got a call from the manager who told me that he’d email me options for buy out the next day. A month and a half later, I still didn’t hear from him, so I called him and realized that he had completely forgotten about my case when he gave me a bogus excuse and informed me that it would be very hard to swap out of my car and that it would be very costly to get the same car as I have. All in all, I can definitely say that they have the worst service ever. I don’t recommend any one who lives in Edmonton to buy the A class, as you will freeze to death in our cold winter. Also, don’t buy from this dealership as they have terrible service.

Jami Reppert

I reciently bought a new car through Mercedes-Benz Edmonton West. This particular dealership has a very friendly and positive environment, which made purchasing my car from them stress free and enjoyable. I lucked out by getting the opportunity to do business with an amazing salesman named Dharam. He was extremely pleasant to talk to, not at all pushy, and best of all he seemed to care about his clients. Dharam is very knowledgeable when it comes to vehicles, and he went above and beyond in order to get me exactly what I requested. If you want a flawless experience when purchasing a vehicle I would strongly recommend going through Mercedes-Benz Edmonton West and requesting Dharam!!! :)

S

Words cannot explain Manny’s customer service, this guy actually works for the customer than Mercedes; Manny is very professional, humble and above all does all he can to meet the customers objectives something that is often lacking in other sales professionals, he is honest in his dialogue and approach, never kept you hanging. The rest of the team I had the pleasure of liaising with were outstanding and always put the customer, being me 1st. Thanks Kevin, Ehab, Darcy, and Brandon in getting my dream car and above all ratings cannot describe you all as you were all off the scale and finally Manny is the man you want to see, the definition of customer service. The showroom is off the charts and so inviting.

Calvin Thi

Just bought a used vehicle from the dealership. Extremely happy with the customer service and professionalism from Chris and Kathy Lam. They always followed up when I have had questions for them. Not happy with the person who did the paint touch up though as he or she did a poor/sloppy job with it. Had a couple scratches from the front and back bumper and it did not look good after the touch up. Not sure it was even the same paint.

Sam Gammond

First time in Mercedes-Benz, and the experience was top-notch. Manny was just awesome, making sure the used C43 looked brand new. Kevin in finance drove to my work to deliver some documents that needed to be edited and resigned! When the car was ready they picked me up. Everyone else at the dealership made sure I was taken care of. And these guys & gals know their cars. I've been at several dealerships where I knew more about the lineup than they did - not here, these guys aren't sales guys, I'd call them Benz aficionados! Again, fantastic service from start to finish.

Harry Choriatis

Easily the best experience I have had purchasing a new vehicle! From the onset, Dari was accommodating, professional, courteous and went out of his way to provide exceptional service. I showed up late in the day to look at some vehicles. Dari took the time to listen to exactly what I was looking for and found the perfect vehicle down to the very last option. Communication was a breeze and every question or concern I had was addressed promptly and clearly. He even stayed late to arrange a test drive and have my vehicle assessed as a trade in. The trade in offer was great and negotiations were direct and fair. Derrick, the finance manager, was extremely efficient, professional and coordinated every step of the process. I was provided with all my options but never felt pressured. Delivery was thorough and detail oriented and follow up since the purchase has been fantastic. I highly recommend Dari for anyone looking to purchase a new vehicle. He will find you a great car at the best price and Derrick and the rest of the team will make sure you are well taken care of.

Sonia Al

My husband and I recently bought two cars from this branch, Ben was super helpful and we had wonderful customer service experiences. Well done Ben!

Gurminder Sidhu

It was a nice experience our agent Prabhjodh was really friendly. We got a good deal on a Mercedes gls. I really recommend this branch for anyone looking to buy a new Mercedes!

Karanpal Aujla

Had the pleasure of dealing with Dari recently during the purchase of my new vehicle and have nothing but good things to say for Dari and the service he provided me with. I wouldn't hesitate to recommend him to a friend or family member for one second. Highly recommended.

Loen Durieu

I recently bought my second vehicle, a new GL 350 Bluetec, from Rollie Poon. My first experience with Rollie was 3 years ago, when I bought a used E 350. I found Rollie to be extremely knowlegable, and has an obvious passion for Mercedes. Rollie's professionalism and love for the Mercedes product is what brought me back to Mercedes-Benz Edmonton West, for my new car. Rollie and Dawn Johnston (Service Advisor) went out of their way to make sure that all of my questions were answered, and that every small issue that came up during the "adjustment period", with my new car was taken care of. I had a small air bubble under my 3M coating, I mentioned it to Dawn, and between her and Rollie, it was fixed within a few hours! My Mercedes-Benz Edmonton West experience would not be complete without Joe, at the Silver Arrow Café. Joe makes THE BEST soup in Edmonton, many times I'll plan my trips around Edmonton, so I can have lunch at the Silver Arrow Café.

Bonnie Beaudry

Well, I must agree that Dari is a great guy. I, too, knew what I wanted and even though it was not the most expensive car on the lot, I was treated with respect and dignity - I am an older lady and sometimes we get the short end of the stick! Purchase was amazingly quick and I was most pleased that they arranged the registration for me and initiated the call to my insurance company. Today I met with Brendan Hebert about a little problem I was having with my iPod and he was most gracious and helpful. Yeah Mercedes West Edmonton and all the lovely people there!

Jaspreet Dhaliwal

Everybody should come here to purchase their Mercedes from Dharam and Faye! Both of them are really knowledgeable, friendly and we were welcomed with open arms into the Benz family. We are super happy with our purchase and we are going to recommend everybody to see Dharam for their first luxury car. Super smooth process and we were treated so nicely unlike the other dealerships, this is one big difference buying directly from a showroom rather than a secondary dealership!

Laura Porret

I actually went in a number of weeks ago to upgrade my current Mercedes to a newer model. DARI MAHFOUZ offered to assist us that day. I shared what I was looking for, test drove two vehicles and fell in love with the GLC 300 but unfortunately they did not have any that worked for me. Weeks later Dari called me and said that he had found the "PERFECT" GLC 300 for me. We went to see it and this vehicle was absolutely beautiful and loaded beyond expectations. We took it for a test drive, went with Dari to test out the numerous options and returned to purchase the car that day. There were a few things I had asked for during the negotiation and Dari came through on all counts. A week later I came to pick up my 2019 GLC 300 and it was wrapped in a big red bow and ready to go! The car was sparkling and not only did they have it ready on time and to my standards but they also ordered the pink slip and a new plate for me so I would not have to make a special trip. Since then I have called Dari numerous times with questions as there were things I did not understand about the sale of my old Mercedes as well as the options in my new Mercedes and he was attentive and patient with me through it all. Dari went above and beyond and was thoughtful, professional, fun, supportive and helpful throughout the entire process When buying a luxury vehicle I was also provided WHITE GLOVE LUXURY SERVICE and you just do not get that at many places anymore. . Thanks Dari! We will refer and definitely be back in the future if buying or upgrading again!

Kim Hausch

My husband and I were recently in the market for a new SUV and couldn't be more thankful that we had the chance to work with Evan Magill-Schalko. He was professional, prompt, thorough, knowledgeable and made the whole experience so much fun. His priority was getting us in to the right vehicle, and we have been blown away by the level of service we have received. The dealership itself is beautiful…looking forward to taking our new GLC there for servicing. Thanks Evan and the MB Team!

Amadeus

This dealership exceeded my expectations in many ways. They made it easy and comfortable to finalize the vehicle I wanted. The whole team was wonderful to deal with, especially my key salesperson Alex Quinn. He took the time to go over any and all details I needed more in depth answers on, and was very thorough in his answers. I would definitely recommend this dealership.

Mossef Ahmed

I had exceptional experience at Mercedes benz- west Edmonton branch. My salesman was Dari. My experience with him was one of the best ever experience have ever had, kind, helpful, knowledgeable, listen to my concerns, very patient person, very professional, honest, and smart. 100% recommended this person if you want to buy Mercedes Benz from this branch , he will give you fantastic deals and make the process very quick. Also big shout to kiven the finance manager . Overall I’m satisfied with the purchase 7 starts out of 5

Sergio (Sergio)

Bought a brand new 2019 Mercedes A class from Mark Ammar. Exceptional service and sales. Definitely ask for Mark if looking for a new Mercedes he’s the guy to help you out !

Chelsea Leterte

I drove 5 hours to this dealership because of the great service I received from an online inquiry. The most friendly and helpful staff greeted me as soon as I came in the door. Dari & Faye were so helpful and checked in to see how my drive back home was. They had even sent me home with a bottle of wine for the weekend. Thank you guys for everything!

Carin van Vuuren

Exceptional service We tend to easily criticize and forget to say thank you. The recent service experience at Mercedes-Benz Edmonton West was exceptional - from the service manager Trevor Wong to Service Advisor Tony Pullishy. The way in which they handled and resolved our issues is what one would expect from this superior Mercedes brand; that stands by their products and their promises of service delivery. There are many constraints that the Covid pandemic has put on service delivery, but in this case the service was exceptional. Thanks

Darcy Thomas

like many of the other posts here the pressure buying here was a turn off but the wife had her heart set on this ml350 so went ahead and made the deal. then went back for the first service at 20k. coolent level light kept coming on and the key fods kept on saying battery low. the lady charges us for replacing the batteries in the keys.then the low coolent light comes back on when we are driving home. so I phone the service dept when the wife brings it home they tell me the key batteries are not covered and they toped off the coolent. You didn't check for leaks I asked??? and the key batteries should not need replacing in less than a year. That's was the first service. So the second service (ya I know should have known better). Phone make the appointment the service guys takes all my information like when was the last service what are the kms and so on. get to the dealership pull in lady goes out to the car comes back in says we have a slight problem. your car is not due to have a service for 100kms and we wont pay for it till it is due ( I bought the prepaid service contract). I sais are you f@#$#@ kidding me you wont service my car because iam 100 kms from a service. Maybe I should time out of my day and drive to Sherwoodpark and back then it would be ready for a service. a complete JOKE!!!! STAY AWAY FROM THIS DEALERSHIP IF YOU ARE SMART!!!! Oh ya I forgot to tell you guys they did call back after I made a big seen before I left. the service manager tried to get me to bring it back and they would do the service. but he made it sound like this was a big favor he was doing me and they would do it This time only. What no iam sorry no we made a mistake. no we will do what ever it takes to erne your business back. Nope none of that at this dealership.

Clare Velez

Absolutely amazing experience shopping here! Just purchased my first ever mercedes vehicle (2019 Sprinter) and couldn’t be happier with the service I received and the overall level of professionalism. Craig Royer helped me with my purchase. He’s not only an outstanding salesman, he knows his stuff! He was able to point me in the right direction for my needs, and took into account my budget at the same time. No sneaky sales tactics, no pushing, just lots of education and guidance. Really happy with my experience at this dealership, and purchasing my vehicle!

M M

Fantastic experience from the beginning to the end. I needed a custom made car and they helped me updated me through the whole process. Special thanks to finance department and also Andy Yung, Dharam Taylor and Darby Homann with their super friendly attitude and patience. Thanks again! additional note July 2021: for the second times we renewed our lease with Edmonton west. it was a very pleasant experience exactly like the first time more than 3 years ago . This time my special thanks goes to Faye Tonke and Manny Martinez who were extremely helpful and did their best to make the whole process very smooth (mine was a bit more complex this time). It is much appreciated.

Brad Nichol

I should have written this review 4 months ago after purchasing my wife a ML400. What a fantastic experience I had! I bought the car from a salesman named Rollie - I left feeling like I've known him for years. I'm sure all salespeople are taught to sell but I believe there are certain personality traits that just can't be taught. Rollie was genuine, extremely knowledgeable (literally down to the nuts and bolts of several cars we discussed and drove) and was very helpful after closing the deal and I went to Calgary. I phoned him out of the blue and asked an obscure question and he not only knew the answer but knew how to explain the answer to me in such an empathetic way that many others wouldn't, or couldn't, have considered. The devil is in the details and Rollie left nothing to chance - what a great help and a great experience for me that has continued post-purchase. Next step... a car for me!! There's no question I'll call Rollie when it's time.

Tammy Kaplan

My husband and I have been kicking tires on SUV's for some time now. Just had a great test drive with a salesman named Tony Pullishy. He was super helpful even though he knew we had no intentions of buying today. By far, best experience so far. We will be back when the time comes, for sure.

Ragavan Ragav

I am glad that I met Mark Ammar while I was thinking to buy a car. He is very knowledgeable and excellent in explaining everything about the Benz vehicle in detail. He answered all my questions patiently and respectfully. I am extremely happy that I was able to buy my first Benz car at the end. He is also happy to help me clearing my doubts even after the purchase. I would highly recommend Mark Ammar for anyone who is planning to visit this shop. Thank you Mark???? I also highly recommend Ehab, sales manager for helping me to take final decision. He is excellent in providing custome care and ensured that I and family were happy to buy the car. Thank you Ehab???? Finally, I like to thank Kevin Ottahal for helping me gathering all documents in order to take my car home. Thank you Kevin???? I would highly recommend Mercedes- Benz Edmonton West for Everyone. Just give a visit and you will be surprised????

Bill G

Dharam Taylor made my car buying journey an extremely positive experience. I did a lot of research and considered many vehicles from competing manufacturers. I visited Mercedes-Benz Edmonton West numerous times and Dharam always took the time to answer my questions and take me on test drives. After I left the dealership, he responded quickly to my questions (via email, phone, or text). It was the quality of the service I received from Dharam that kept me coming back. Ultimately, he found the perfect Mercedes for me to buy. I would highly recommend Dharam to anyone looking to purchase a new vehicle. He is the consummate professional.

Katherine Hardy

Manny was very accommodating of a tight schedule as I came to test drive vehicles on a short visit to Edmonton. He helped identify the vehicle that best suited my needs and had all the creature comforts I was looking for. He was very friendly, informative and really worked to help me get the car I wanted, with no sales pressure. I would definitely send my friends to Manny and highly recommend Edmonton West Mercedes Benz.

Roger Vani

Prab was such a great guy to work with! He was so helpful and knowledgeable without being pushy at all. We both felt very comfortable and totally happy with our decision. Strongly recommend him as a very professional person who goes the extra mile to make sure his customers are treated first class all the way.

Edwin Flores Jr

Just wanted to thank all staff especially kanwal Gill he really helped me get the right vehicle for me. Kanwal made us feel welcome all the time, always squeezing me in his really busy sched because I live 4 hours away from Edmonton. He would send me all info of my options, he made sure that there’s no rush and we take our time and after almost a month of debating which vehicle I’m getting we decided to go on gla 45 AMG. Kanwal made me feel especial in some of type of way I have been to a lot of dealership they treat me like a waste of time it made me feel real sad, it’s almost two weeks of having the vehicle kanwal still texts me and make sure everything is okay, I would ask him questions and get a reply right away unlike most dealer after the purchase they just ghost you but kanwal is built different lol he the man! Great frickin service me and the wife including my dad and bro who was there with me to pick up my vehicle loved him. 11/10.

Barb Magel

From the first moment when I walked into the Mercedes Benz Edmonton West dealership and met Dharum Taylor, I was treated with courtesy, professionalism, kindness and extremely knowledgeable information. At every turn, whether financial, selling my own car privately and receiving information to assist me with that, to going over the car from top to bottom when I took delivery, I was amazed at the kindness and genuine caring for myself and my buying experience. I will be recommending this dealership and Dharum in particular to all my friends and acquaintances when they are next in need of a vehicle.

Gurpinder Ranauta

It was really friendly, amazing and satisfying experience working with Mercedes benz. They gave me a good value deal. Special thanks to Dari Mahfouz and Minh Thu for making it possible.

Zain Moorji

I am extermly happy with the service provided by Alex Quinn in sales! I walked into the dealership looking for my first Mercedes and Alex was there from start to finish to find me the vehicle i was looking for!! Alex and Mike the sales manager worked with me and were able to find me a car that fits my budget! I am really excited to pick up my 2020 C300 and will be back to Mercedes-Benz West!! ????????

Sepideh Rezaei

We had a great experience purchasing our first Mercedes with Mike Martin in Mercedes Edmonton West. He went above and beyond making sure we understood everything from sales process till delivering our vehicle. We couldn’t be happier with our experience. Thank you so much Mike and Mercedes Benz Edmonton West for making our experience great .

Hiba C

I came to the dealership looking for a specific Mercedes-Benz I had in mind and Dharam Taylor has been the salesperson I've been dealing with. He's been helpful and is keeping me updated throughout the process of my car purchasing experience. Thanks Dharam!

Mesbah Ahmed

Just received 2021 GLC 300 from MB Edmonton West. Prab Lotey was extremely patient and responsive to answer all the questions that I had. Prab also committed to help in case I have more questions down the road. I am very glad that I chose to deal with Prab. I am also impressed by the hospitality of other staff at this location. I hope to post review comment on my driving experience in the near future.

Katherina Nguyen

Purchased my first Benz and I felt very well taken care of. We called ahead of time to test drive the C300 and it was waiting for us out front as soon as we arrived. Dharam was personable, attentive and thorough throughout the entire process. Would definitely recommend family and friends to work with him and Mercedes Benz again! Update on Feb 28: We noticed a slight scuff along the frame of the moon roof a couple days after bringing the vehicle home. Likely occurred during vehicle assembly. Benz were responsive in identifying the issue and correcting it for us promptly. Very appreciative of their service!

April Gibson

I couldn't be more impressed with Jun Ma or Mercedes Benz Edmonton West. I had initially gone to Mercedes South and was completely dismissed after my inquiry. I went to Edmonton West a few weeks later and was greeted by friendly staff and a smiling helpful Jun. He worked hard to get me exactly what I wanted, to keep me updated with the progress of delivery and shared my enthusiasm when my C63S AMG arrived! I will definitely be back. I was treated with respect and first class service.

Laura Lee Sitko

Today I had the most exceptional service I have ever had at a dealership, this is all attributed to Victoria Fata in the service department, this young lady treated me with respect and dignity. My Mercedes will only be service at this dealership. Thank you Victoria for the awesome service!

Patricia Gitersos

I recently bought a pre-owned vehicle at this dealership and I can honestly say I've never been treated better during what is usually a painful experience. Chris Phan went above and beyond to make sure the vehicle was brought in and reconditioned to their high standards in a timely fashion. He was straightforward and easy to work with. Dealing with Faye in the finance department was also pleasant and she made sure that I had all the necessary paperwork - very efficient! I will be buying my next vehicle from here and wouldn't hesitate to recommend them to others.

Chris Kalin

This was our first time purchasing a vehicle from Mercedes-Benz Edmonton West and it was probably the most positive vehicle purchasing experience we have ever had. We will be back! From the moment we walked in Dari took great care of us, ensuring we took our time and found the right vehicle. Dari's nonintrusive, but supportive approach was perfect for us and we are incredibly thankful for his help. Having the car parked out front with a bow on it and a gift of gratitude from Dari was a great touch... they clearly move a lot of vehicles at this location, but they had a great way of valuing us as a customer and recognizing the significance of this purchase with these little actions.

Harlin Thind

This dealership was so pleasant and amazing to deal with! We had the pleasure of getting helped by Simon Serna and his team, he was such an amazing sales representative. He met all our needs and went above and beyond. The detail job on our vehicle, the rims, repairs everything was phenomenal. The general managers and finance managers were also such a pleasure to work with. Coming out of Calgary to purchase a vehicle is often a hassle but these guys made it very easy and stress free. Simon was well orientated and ensured that the whole delivery process of the vehicle was clear, clean and easy. He was always updating us here in Calgary through phone calls, texts and emails which made the process that much easier. Overall if you are ever out looking for a vehicle I would recommend Simon and his team. Great job and keep it up you guys!

Tamara Kukurba

The team at Mercedes-Benz Edmonton West exceeded my car dealership expectations. My sales associate Ben truely went the extra mile. He made sure that I had the perfect new car experience. I was treated with the utmost respect. All my questions were answered with kindness and patience. Ben is the ultimate professional as well as very knowledgeable with the Mercedes brand. Shout out to Yoshi for making everything happen! I can not post this without a mention to Kevin in finance he was absolutely fantastic! Absolutely love my GLA 250

Pav Dundur

From the first "Hi", all the way to signing the documents, my experience at MB Edmonton West was beyond amazing. Dari was, hands down, one of the nicest and most genuine sales associates I've ever met and he was super easy to deal with (even though I probably wasn't the easiest client to deal with haha). Absolutely love the GLE 43 that I bought and the service at the dealership just made me appreciate the purchase so much more! Thank you Dari and your team (Brandon, Andrew, Robert, Mike, and Faye)!

Marvin Righi

Absolute pleasure to deal with ! Dari is an awesome up front nothing hidden type of sales person. Went above and beyond to make sure we were happy. Faye and Kevin in the financing office made life simple and were both such a breath of fresh air. I highly recommend this dealership to anyone looking for a great vehicle.

Dino Barney

The Mercedes Benz slogan “The Best or Nothing”. These words best describes the customer service I received from Alex (Thanos), Dharam, Ehab and Kevin from Finance. We have gone through a GLK350, C300 and now a GLC300 and will continue to keep coming back to Mercedes Benz Edmonton West. Not only did my wife and I receive top notch service but the sales team went above and beyond to make sure the vehicle was the right one for us and worked hard to ensure the payments were on par with our budget which was very important to us. Anyone seeking to own a fine automobile such a Mercedes Benz should stop by this dealership and see Alex or Dharam. They have made us a part of the Benz family and that feeling goes a long way. Amazing, First class, Outstanding and Exceptional service is what this dealership offers. Highly Recommended. You guys ROCK!!! Keep it up! Hey Alex Quinn.....AMG next?. Dennis and Myer

peter youssef

Hands down I had the most amazing experience at Mercedes Benz WEST Edmonton. Alex in specific was really nice and made it very smooth experience for me. Everyone was really amazing and helpful. Alex and Derrick were very through explaining programs without being pushy. I’m very satisfied with my purchase and I’d always recommend this place. Thanks again

Mokhalad Alsoufi

Had a really bad experience tride getting my car fixed after they said they fixed it and the issues still remaining after the service so i tried calling twice the service department left my info they said they will get back to me and they never did .. I dont recommend Mercedes benz west to anyone do not waste your time and money ..

James Konopasek

I just purchased my 4th Mercedes, my second one from Edmonton West. My purchasing experience, as with my previous vehicle, was extremely pleasant and satisfying. My salesman Rollie is a brilliant, efficient, and honest man. I’ve known him for 15 years and I have to recommend him to anyone who wants to purchase a vehicle safe in the knowledge that you’re not going to be pressured into something you don’t want. Rollie takes care of his customers. He has been in this industry for many years and strives to make all his customers feel like family. Faye is another very bright and kind person in the finance department who doesn’t pressure you but provides all the information you need to know about your car and financing options etc. She has helped me with my precious vehicle as well. Alexander is another excellent salesman that I have recently gotten to know. He’s a very bright young man and takes care to make sure his customers are happy with their purchases. I have had nothing but pleasant experiences with the service department as well. They do their best to go the extra mile for their customers and insure that all work is carried out as efficiently as possible. I think it’s a real testament to the dealership that they have very little turn around of staff. Everyone values their positions and their devotion to customer service.

Jean Eudes Basabose

Austin Hwang went out of his way to make sure I got what I needed for my car. He does understand well the importance of customer service. Thanks to him and the rest of the team big time :)

TSC

When shopping for a vehicle from out of province it takes a lot of patience from the sales team as many questions ensue. From the initial inquiry Dari exceeded my expectations. My preferred communication was via email or text and Dari was thorough in answering all my questions and even made a video to help me visualize. While we never met in person, I felt comfortable making the purchase based on the information I was provided. Since receiving delivery of my vehicle I have had to reach out for support and Dari was true to his word about caring for me even after the sale was made .

Amanda Sexsmith

I would like to share my appreciation for the outstanding service provided by Dharam throughout the recent purchase of my new vehicle. I was impressed with the friendly professionalism and the ease with which he accurately assessed my needs. His attention to detail and diligence were the pretty bow on top (literally and figuratively). As well, Minh-Thu facilitated the financial aspect of the trade-in and purchase seamlessly. I felt completely at ease throughout the entire experience and it completely exceeded my expectations. I am enjoying my recent purchase of my C43 AMG and would not think twice about using Dharam as my trusted sales professional again. No buyer’s remorse for me!

Jenna Kein

From the minute my husband and I walked in the door to the minute we drove away in our new GL350 was a great experience. Ben was the first to greet us, he was very knowledgeable and made you feel comfortable. He wasn’t pushy at all! Every single person we talk to and dealt with were so helpful and kind. It made our experience buying our dream vehicle stress free. I would recommend going to the Mercedes West, to anyone in the market for an amazing, safe and beautiful vehicle!

Kimberly Morin

Hands down the best experience we've ever had at a dealership. Dari our salesman was fantastic, he is a very personable individual and we could not have asked for anything more. He went over every detail with us and truly cared about what we wanted. They treated us with the utmost respect. We could not have had a better experience from walking into the doors for the first time to the finance lady to the service team. The service team is truly amazing, caring and they made sure every little thing was perfect for us. Huge shout out to Omar in service for being so good to us. I cannot say enough good things about this dealership and their team!

alba wang

I bought two cars lately form the dealership with sa andy sun . Had amazing experience . Definitely worth the time to travel from Calgary . Highly recommended the dealership , finance department is so nice and smooth processed the doc that I do need for the new car .

K Meyer

We went in looking for a used vehicle and were treated like we were buying new. Ben was easy to deal with and truly felt like he wanted the best for us. Buying our car was a great experience. To top it off when we went to pick it up it was right out front with a big red bow.

Allan James

Purchased my first Mercedes with Andy , he is so friendly and helpful , very professional and figure it out all problem for us . Definitely come back for my second Mercedes the only reason —Andy Siu . Thanks a lot

Marcel Dusyk

This was the best car buying experience I've ever had from the moment I accessed their website. Bryan McEvoy was extremely easy to deal with and has always been available for any questions. My wife is looking forward to dealing with Mercedes-Benz Edmonton West when she is ready for a new car. Top notch dealership in all aspects.

Francois Provencal

The service team is absolutely awesome! Gary and Dawn are very helpful and they communicate very well with me every time I need to have a service on my B200T. The car is always ready and washed after each service. I was even able to speak with one of the mechanics when my car experienced some electronic problems. I highly recommend this dealership to everyone. Thanks again to the service team and amongst them Gary Baril and Dawn.

Ashwaq Abdirahman

I love these people. Lol, but i really appriciate the level of service. They are highly professional. Charles is my favorite person there, very patient man. There is not a person there who rubbed me wrong. Everything i give them a 10. Honestly when you buy a car something important is the service you will get after the fact and these guys own up to their word.I didnt even buy my mercedes through them. I bought a car at Jaguar Land Rover and OMG these people are highly unprofessional.(YUCK)

Chatrene Rodriguez

If you are looking to invest in a Mercedes Benz, you need somebody that's honest, trustworthy and knowledgeable. Let's face it, a Mercedes Benz is a high end car and is quite expensive. Having a reputable sales person is essential with the purchase. This is why my dad deals with Rollie Poon of Mercedes-Benz Edmonton West. Rollie provides excellent service and goes beyond expectations. My parents are very particular and demanding. Coming from a family who is loyal to the Mercedes brand, Rollie has earned my family's trust. It was obvious when it came to be my time to own a Mercedes, I would be dealing with Rollie. I never felt rushed and pressured when making my decision; he never pushes for the excess and really caters to your needs. He is patient and spends a lot of time to ensure you get everything you need, very rare qualities nowadays. Rollie Poon is a great ambassador to the brand. The V.I.P treatment is always given; he always goes above and beyond and it will always be a pleasure dealing with him. I am now the proud owner of my very first Mercedes. Thank you Rollie for all your help and patience! My family will always be looking forward to dealing with you.

Andries Griede

Extremely pleasant experience at Mercedes West Edmonton. Dharam is talented, astute and respectful towards someone’s wishes and finds the perfect middle ground in the balancing act of keeping both the dealership and the customer happy. Ask for him.

Kristina Bezprozvannykh

Ben was a great help! He treated us like family and took the time to answer our many questons. My mom has always wanted a Mercedes-Benz and Ben and the financing team made her dream come true. We were able to find a great car that fit our budget thanks to them. I definitely recommend coming here to buy your dream luxury vehicle.

Angela

They are the best. Particularly yoshi the GM and Rollie. My first Benz and I had so much to learn and just absolutely amazing.g service

Jason D

Professional customer service. Ben got us into the suv we wanted at a very fair price. He was knowledgeable and confident in his product. All the supporting Benz staff took care of the little details to make the experience vey comfortable and enjoyable. Extremely happy with our experience here.